Best Cheap Wood Cookers In Washington Near Me

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1. Lowe's Home Improvement

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1967 reviews
Lowe's Home Improvement
Prices
5
Quality Products
5
Services
5
Professionalism
5
Attention
5

Address: 2438 Market St NE, Washington, DC 20018

Schedule: Closes soon ⋅ 10PM ⋅ Opens 6AM Thu

Telephone: (202) 378-2500

Guy: Appliance store



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Lowe's Home Improvement: what do users think?


Sassy Sauce: Great discounts on Christmas items as part of the holiday sale. I picked up Christmas stockings for under $5.00. There were fire pits on clearance as well. I like this location and they generally have the items I’m in need of for repairs or decorations, etc. The staff is very helpful as well.

Stuart Miles-McLean: I don't like all the self check out lines which are killing jobs. They did have things I was looking for in the wild bird and critter section, but it appears they need more employees -- all over the store -- to keep the inventory organized and properly shelved and labeled. The employees I did encounter were very helpful and friendly; it just looked like they need more of them.

Kev- keepingitreal: This location offers a variety of affordable items for your home improvement needs. I really appreciate the staff in the aisle for assisting me with finding items on my check list. At check out the cashier was welcoming and friendly. This store was very clean and offers plenty of parking.

Jessica Fullington: Today I went to the garden center for some outside plants. Yolanda was so very helpful! She was able to answer my questions, she even went and got me a cart so that it was easier for me to get the items I purchased to my car. It is so refreshing to have people who are pleasant and helpful at their jobs I will definitely come back to this location to get all the plants I need this spring! Marla was very helpful as well along with the young man who answered some of my questions about my plans. All around a wonderful experience!

goklt: Lots of materials here. Check out was fast. However good luck asking for assistance. Lots of associates are walking around but not helping customers. I tracked an employee down for assistance in moving materials from a high shelf to store level in the door section. He called two times for assistance to my aisle but no one came and he advised going to customer service. They called and still no help. Had to track somone down in a different department altogether. Crazy.

Chase Johnson: The employees here are courteous. But the wood cutting service they claim to offer is not available when needed. The store should just be candid that wood cutting won’t be available (or at the very least won’t be available at any specific time). I am a local DIYer (not a contractor). Before I bought wood I asked about cutting and was told it was no problem—buy it and then request a cut. I did. I was then told the lumber associate wasn’t available for an hour. I couldn’t get the wood (a single sheet of plywood I needed to cut in half) into my car, so I waited. After an hour, there was still no lumber associate, so the wood was never cut.

N R: Terrible customer service. Returning an item took 3 months of repeated calls to schedule a pickup and even when Lowe's had the item back multiple calls were needed to secure the refund. Such a hassle, so worth avoiding! The third party delivery service that they use doesn't turn up in the agreed time slots so it's very easy to miss them and then get stuck in the web of calls that are required to reschedule.

Annie Signorelli: I ordered a dishwasher with professional installation and the process from start to finish was completely nontransparent and unprofessional. The installation had to be rescheduled because the dishwasher wasn’t pulled down for pick up in time, and then when it was installed it was the incorrect dishwasher — not even the right brand. After several hours on the phone with the Lowes installation line, including being told multiple times that they couldn’t advance the process because they couldn’t get in touch with anyone at their own Lowes store, I called the store directly and was able to sort it out and get the installation rescheduled. A Lowes associate later told me that they don’t have the “luxury” of waiting on hold with the store which is what I had to do in order to ensure my order was completed. Finally the correct dishwasher was installed on the third attempt and I was told I could contact the installation line again to discuss compensation for the inconvenience. Again it took multiple attempts to even get an update on where my case stood, despite being told every time that I should expect a call back “by end of business” every day I called. When I finally got offered compensation it was for less than half of the amount I requested (I requested the installation service be refunded seeing as it took 3 attempts and I was the one having to set everything up because Lowes did not follow through). While I am satisfied with the product I am in disbelief at how difficult and unprofessional the process was with Lowes. I do not recommend purchasing appliances from installation from this store or using the Lowes installation services.

Conchita Coney: Excellent but one of the employees didn't know what he was talking about whereas getting parts for a 2019 torro self-repellent lawn mower. He told my husband and I to go to store name Grainger on MD 202 they are either closed or permanently shut down.

Elizabeth Ramming: Assistance was top notch!! The gentlemen working there were very polite and helped me a lot with specific questions. HOWEVER-- However, I needed lumber, a 1X6 piece. What they had in stock was WET. But oh! I found 2 dry pieces at the bottom. But alas, don't be happy for me. Those pieces were warped in both directions - both along the length and width. That's it. So, shut up and buy it, or fight DC traffic to go someplace else. Both of those options were the absolute WORST. Why was the wood wet amd warped?? ... Duhhh. How utterly stupid.

2. The Home Depot

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1958 reviews
The Home Depot
Prices
5
Quality Products
5
Services
5
Professionalism
5
Attention
5

Address: 901 Rhode Island Ave NE, Washington, DC 20018

Schedule: Closes soon ⋅ 10PM ⋅ Opens 6AM Thu

Telephone: (202) 526-8760

Guy: Appliance store



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The Home Depot: what do users think?


Sassy Sauce: I missed all of the after Christmas saw items. This location had a few products left over from Christmas but nothing I really wanted. Overall the store was neat and organized. I didn’t need any additional items for this trip, just preparing for next years holiday decorations.

Chaturbhuj bhojwani: Great shops for home goods, this is very big shop i have been going that HomeDepot for many years i was there very first day when they opened, biggest problem is coustmer service is very bad here i stud for help for more than 20 minutes before someone showed up.

Kev- keepingitreal: This Home Depot is very convenient if you’re in the Rhode Island/Brentwood NE DC Area. They offer a verity of products that can help you with your Lawn, Garden, Appliances, Painting, Outdoor Patio, Home Improvement, Cleaning Products, Tools/Equipment Rentals and many many more. I really Appreciate the help from a young male staff who was working in the Garden/Mulch area, he was very Helpful and Knowledgeable with assisting me with the products along with a young female cashier on the inside of the store. Now you can never get the help you need when you’re in the store aisles. Every time you asked a staff member who’s in the same aisle as you. Can you help me with something? Their reply seems to be, I don’t work over here and they don’t know who can help you..!!! Home Depot needs better training for their staff who’s working in the store aisles..

Jeff Rueckgauer: Needed a red 10 cup Brita pitcher. App says there is 1 in stock. Not on the shelf. 4 associates said they couldn't help but would page someone for the aisle. 10 minutes is more than enough time for someone to at least arrive, even if they have to look further. This HD had been really good for many years. The pandemic is no excuse for just unhelpful people and plainly unconcerned, inept management.

Rickey Anderson: I went to the Rhode Island Avenue store it was good. What would made it excellent if their stock was current with the website. They didn't have it even though the computer said they did have it. The item was Sphagnum moss. Happy that I was able to find a few other items

Bailey Cage: Unfortunately this was the first time I’ve been to a Home Depot where the staff was completely unknowledgeable. I had spent hours online trying to research the best products / methods for tiling my second-story concrete subfloor with no definitive answers, so I decided to head to the store and find someone to help me. Normally Home Depot workers are incredibly knowledgeable and helpful, but whoever they sent back to flooring to help me seemed to know nothing. He was able to show me where items were on the aisle, but he couldn’t answer a single question about how to tile my floor or what the differences and pros/cons in products were. It was incredibly frustrating and unhelpful, and I ended up leaving with a couple hundred dollars of products I later had to return. What truly upset me is that I did some more research once I got home just to find out the answer I was looking for is common knowledge in construction, but as someone doing a DIY project, I just didn’t know what terms I had to search for. For a Home Depot employee - the flooring specialist - to not know this is astounding.

jamesbowdenjr: This is the worst Home Depot is in the entire country. I am trying to get a door, but the store is unresponsive, the management is inept and provides no additional assistance, the associates are extremely slow, unknowledgeable of the products. The worst customer service experience I have ever had. I do not recommend this store. Please go to another Home Depot location.

Anna Lloyd: Desmond in the home and garden went out of his way to help us find something that 4 different employees had just shrugged their shoulders and said that even though it was available online they were probably out. Desmond knew exactly where it was and showed us himself, even though it was on the complete other side of the store. He really took customer service to the next level.

DAVID GILL: paint dept vert slow. When paint was done I was not told it was done. I came up to the counter and stood there waiting while emotes helped others. After 10 minutes he pointed at can. I said is that mine he looked at me like Duh.

Chanpen Tee: I came here for the kitchen cabinets project. The lady is so helpful and friendly. She takes her time explaining all the questions we have.

3. Acme Stove Co.

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69 reviews
Acme Stove Co.
Prices
4.9
Quality Products
4.8
Services
4.8
Professionalism
4.8
Attention
4.8

Address: 8433 Lee Hwy, Fairfax, VA 22031

Schedule: Closed ⋅ Opens 10AM Thu

Telephone: (703) 644-2288

Guy: Fireplace store



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Acme Stove Co.: what do users think?


Toan Ly: Mike and Tony helped us with a Mendota fireplace this year. They are knowledgeable and straight forward with planning and pricing. I noticed other reviews stating the staff was rude, however I found that they sprinkle in some humor and perhaps it is being misunderstood. The pandemic came with a lot of difficulties, so a bit of facetious humor, for me, kept it light. Ultimately, I'm glad I chose to work with them and am satisfied with my fireplace. Plus, our dog loves it too.

Doug Rosen (Arrowine): Acme is "old school" retail at its best. Tony knows his stuff. My Lopi wood burning insert is fantastic and exceeds my expectations. The installation was first rate. I would highly recommend working with Tony. From start to finish a job well done.

Ajay Taneja: I had a great experience with this store. Mike at this store helped and he is extremely knowledgeable and very helpful. Help me find root-cause of the fireplace need to fireback after years of being off - He advised to replace the On/off switch - and it worked exactly as Mike thought...great folks ...

Roger Gaffey: The guys are the real deal. I got the unvarnished truth about what was possible given my situation. And Tony made a great recommendation. Highly recommend taking to these guys if you're looking for a new fireplace!

doug white: If you are looking for the best customer service in a fireplace store in the area, go to Acme Stove. After getting no help at all from Bromwells, I found Acme by accident as I was driving home. I had to replace the pilot assembly on two 18 year old fireplaces and like I said, Bromwells wasn't interested in helping. The manager Tony White made multiple calls on my behalf to the manufacturer to get the part overnighted. Then, after all his effort, they overnighted the wrong part! He stayed with it, and over the course of the next several weeks, made multiple calls and kept getting the same wrong answer. Finally, he found a Vice President at the manufacturer who knew what part to get, apologized for their mistake and they finally installed both today and they look and work great. The installer Robert was awesome, cleaned everything up and the price was extremely fair. I will not go anywhere else for my fireplace needs in the future. Tony and the team are the absolute best!

Greta Brendley: I ordered a Hearthstone wood stove in basil green. We love the stove. Tony was SO helpful in loading it, tying it off and covering it in a tarp! It looked like rain and I had not properly prepared for it. Tony was so kind to this damsel in distress.

tyler kutch: This place has a huge selection of fire places. We came and were greated by Mike who went over the the different types of fire places. How we are going to use our fire place. And then made recommendations based on our answers. We had very good customer service. And would definitely recommend this place.

Jason Portell: Needed a fireplace in a pinch and Mike was able to deliver. Great pricing, knowledgeable & helpful. Definitely recommend.

Indranil Sen: Rude condescending sales staff. Nobody acknowledged when we went to the store. We waited for the salesman to finish his lunch and then requested help in selecting a fireplace. The salesman seemed to be not interested in helping and we got snarky answers to our queries. We felt unwelcome and was relieved to get out of the store. Avoidable place!!

Penny Eastman: Acme Stove did a fantastic job on our new fireplace doors! Mike was super helpful and his installation was terrific!! I highly recommend him and Acme Stove!

4. Forno Bravo DC Pizza Ovens

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1 reviews
Forno Bravo DC Pizza Ovens
Prices
5
Quality Products
5
Services
5
Professionalism
5
Attention
5

Address: 5835 26th St N, Arlington, VA 22207

Schedule: Closed ⋅ Opens 10AM Thu

Telephone: (703) 536-3513

Guy: Fireplace store



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Forno Bravo DC Pizza Ovens: what do users think?


Oleksiy S: Forno Bravo DC have been outstanding in helping me to understand the pros and cons of different pizza oven models. I now trust their expertise and will definitely recommend my friends to reach out to them for buying high quality wood fired pizza ovens.

5. Bromwell's The Fireplace People

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191 reviews
Bromwell's The Fireplace People
Prices
4.4
Quality Products
4.4
Services
4.5
Professionalism
4.4
Attention
4.4

Address: 2821 Mary St, Falls Church, VA 22042

Schedule: Closed ⋅ Opens 10AM Fri

Telephone: (703) 207-9800

Guy: Fireplace store



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Bromwell's The Fireplace People: what do users think?


M R F: We LOVE our new fireplace. The drafty house with the old gas log set is GONE! The team at Bromwell's have exceeded our expectations in every way. Anita helped us find the right solution that fit our needs, instead of trying to fit our needs into what products are available. We really appreciated that. Kevin was a true professional during installation and we are beyond satisfied with his work. We look forward to showing the new fireplace off this holiday season to all of our visitors.

Jo Ellen Morell: We had excellent service from Bromwell’s, The Fireplace People. Emails were promptly returned and appointments were easy to set up. Two days after our appointment we had our new fireplace installed. Thank you for your customer service and quality product.

Matt G: Great service from the showroom to installation. Brian answered all our questions to help us make a choice on best option, Prescott kept us updated on order status and timeline, and Kevin did a great job with the installation. Thanks Bromwell's!

Chevy Cleaves: We had a great experience, from end-to-end, working with Bromwell’s and their amazing team! Bromwell’s was not the first company we visited so we were searching for our path to making a good decision. Debbie was outstanding; her integrity and her willingness to answer questions and help us understand our options sold us. In addition, Eric and Samuel were amazing with all aspects of installation. From their commitment to providing great service to their willingness to answer any questions that popped up, the way they both did their jobs really stood out to us and reaffirmed that we had made a good decision to go with this company. Finally as their team lead, Prescott set up both inspections and worked with us to navigate the flow of the installation process. We’ve had our system in place for two weeks now and it is perfect. We had a great customer experience and cannot recommend Bromwell’s highly enough!

Hang Iacono: I loved working with everyone at Bromwell’s — Brian, Prescott, Hillary, Kevin and Eric. From my initial interest to the final installation, everyone was super helpful and just a delight to work with. I realize this is the busy season, right before the holidays, but everything went super smooth even though there were lots of moving parts and different people that handle the various steps. They obviously communicate well amongst themselves so that everyone seemed to know what was going on with my particular unit. And they responded quickly to any questions that I might have had. I never felt like I was out in the cold. They really are the Fireplace People and the place to go to achieve your fireplace dreams.

Wendy Yurachek: We just finished having Kevin install our new Kozy Heat Roosevelt 34 and could not be happier with the experience. From start to finish the sales people (Brian and Debbie), the gas installers, and the actual unit installers led by Kevin were very knowledgeable, friendly and prompt in returning calls and e-mails. everything went smoothly especially because at every stage the workmen were prompt and in most cases early. We are very excited with the cold weather coming up. Merry Christmas to us. Paul and Wendy Yurachek

Kitty Richmond: We bought our old gas fireplace many years ago at Bromwell's and relied upon them again to replace it with new, safer features. We are very happy with the new gas log installation service provided by Kevin today. His knowledge, courtesy, and efficiency were outstanding.

Julienne Thomas: We moved back into our house after 3 years of renters and decided to call Bromwell's for an inspection prior to winter's arrival. Kevin came to the house and was so pleasant and kind. He quickly realized that our gas fireplace had a leak that was not only consistent, but quite heavy. He shut the fireplace down and told me what needed to be done. Scheduling with the office was more difficult than expected with current COVID closures, but I finally got a call that they could do the install the very next morning. My toddler and I were very happy to see that Kevin was back as he is such a great human being. We used our fireplace today, for the first time in 3 years, and it was just perfect. Thank you, Kevin!

Megan Miller: We couldn't be happier with our fireplace insert. We began the whole process with Bromwell's in late September 2021 and had out insert installed by mid-November 2021. We have loved using it this past winter and the one time we had an issue, Bromwell's resolved it within 24 hours. We would definitely recommend Bromwell's to anyone looking for a fireplace. Their customer service is above and beyond.

James Hozik: I highly recommend Bromwell's. They have a great showroom and their sales people are very knowledgeable. We ordered our gas fireplace and had it installed within a week. Kevin, the installer, did a great job of explaining how to operate and maintain our new log set.

6. The Home Depot

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1286 reviews
The Home Depot
Prices
4.1
Quality Products
4
Services
4
Professionalism
4
Attention
4

Address: 400 S Pickett St, Alexandria, VA 22304

Schedule: Closes soon ⋅ 10PM ⋅ Opens 6AM Thu

Telephone: (703) 823-1900

Guy: Appliance store



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beyondTabu: The customer service here is horrendous! The staff would rather watch paint dry than help you. I’ve been here on several occasions and their customer service is consistently non existent.

D Prince: Home Depot in Alexandria you have the BEST employees! I’ve been back and forth to this store for the past few weeks gathering supplies for my remodel. Lillian in the paint department was very helpful in assisting me with my paint colors. She made sure I bought the CORRECT base paint to mix with the colors I picked out for my home. Lawrence (gentleman in the pictures) assisted me EVERY time (and I mean EVERY TIME) I purchased items that needed to be put in my vehicle. And EVERY TIME he serviced with a smile (just look at the pictures). Lawrence is so attentive, respectful and helpful. He made sure the items I purchased were put safely in my vehicle to be transported! THANK YOU LAWRENCE!! And thank you Home Depot Alexandria for hiring such great employees who know the meaning of customer service!

Brian Copes: This is my main Home Depot I go to the Northern Virginia area. It usually has any home improvement or household item that I need for my place. My only issue is sometimes the staff is busy handling other customers questions to answer my personal question. Definitely one of top stores in the area in my opinion. I would recommend you come experience this store yourself.

John Dayton: UPDATE: After several months I was finally able to get this issue resolved!! Thank you. Updated to 3 stars. It took way to long and too much work to finally get connected with someone in customer service who was empowered to resolve my issue, but it finally happened, thank you!! Original Post: Bought a shower door last fall, Home Depot lost it before I picked it up… now I’m out $575 dollars. Managers won’t work with me. Told me I’d have better luck disputing with my credit card company than with Home Depot…then they fought me again there. And this is all after I reordered a second new door of the exact same model. Too bad no one is empowered to help their customers. I wish I’d never taken my business here!!

David Lawrence: I paid $160 for dishwasher installation, cleared my morning to wait for them to come, then the installers refused to do the plumbing. Nothing fancy, just straightforward install. I’ve heard of this happening to others. This is a racket! Stay away from appliance purchases at Home Depot!!

Amre Kebaish: Tread carefully when asking an idle associate about in item that is supposedly in stock according to the website/app, but isn’t available in the stated location. They will angrily glare at you for daring to interrupt their phone scrolling. If you persist, they will eventually sigh and put the phone down. However, they will say whatever it takes to get you out of the store without being helpful.

Russ Colbourne: How do you have half the isles closed on a Saturday morning???? All I needed was a adjustable wrench and they refused to allow me to get it. Totally would understand if there was heavy equipment or something like that in motion. I asked when the isle would be open again and the employee just shrugged her shoulders. I absolutely hate this location but unfortunately it the most convenient. I will be going out of my way to lowes from this point on.

Katherine Matsuo: Came in about 45 minutes before closing looking to buy a power drill. They were all locked up and spent about 20 minutes trying to find someone to help me. They then made the announcement that the store was closing and to bring your items up to the register. Again, no one to help me get the drill I needed. There were about 4 other people in the aisle with me. Decided to just buy one off Amazon as I left the store.

Nathan Winborne: I had a very disappointing experience at this Home Depo location today. I went there to return something and decided to walk around the gardening section afterwards. I walked in and saw a beautiful 6' tall money tree that had no price tag, so I stood in line at the cashier and asked him for a price check. The barcode that was on the planter was not reading when he scanned it so he then sent me to customer service where 2 employees tried to look on the computer at homedepo.com for the price but still couldn't find it. The girl that was helping me at customer service had to go find someone else who also didn't know how to find the price and suggested I talk to a manager. I was about to walk out but decide to find one more person to help so I walked a random cashier that informed me that the managers were all on a meeting on Mondays bit pointed out another employee who she said was more knowledgeable. I went to over to the 5th employee at this point and explained that I was interested in purchasing something in the garden center, but it had no price or barcode. So, we walked back over to the garden center where she confirmed that there was no price or barcode and went and found someone else that worked in the garden center (the 7th employee now). The lady that she found came over and looked at the barcode sticker, peeled it off and was able to type in the sku# where the price finally came up and finally, I was able to purchase the tree. I think that it is highly inexcusable and embarrassing that I had to go through several employees to buy this tree when in reality the first cashier that I spoke to (as a matter of fact every employee that I spoke to) should if been able to solve the problem in a fraction of the time that it took. The manager at this location really needs to train his employees on basic function such as typing in the sku# when the barcode doesn't scan.

Fernando Espana: I shop at home depot around the country (I tour 11 months a year with an Entertainment industry) and always the best customer service & friendly home depot associate ayesha, very helpful and on point in every project planning when I need purchasing materials & tools. Thank you ayesha, great job!

7. Lowe's Home Improvement

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1620 reviews
Lowe's Home Improvement
Prices
3.8
Quality Products
3.9
Services
3.8
Professionalism
3.8
Attention
3.8

Address: 4080 Jermantown Rd, Fairfax, VA 22030

Schedule: Closes soon ⋅ 10PM ⋅ Opens 6AM Thu

Telephone: (703) 332-0000

Guy: Appliance store



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Joshua Cruse: Overall; Lowe’s as a company/brand has declined in recent years. In my recent experience, though, this location in particular seems to be the least reliable of all the stores in the metro DC area. Across departments, their inventory is grossly misrepresented in the app (by dozens), and the associates are generally not helpful in determining whether or not they actually have the items in the store. They are quick to blame “the system”. However, I’m not patronizing their system. I [was formerly] patronizing them. So, if it’s an issue with just this location; avoid this location. If it’s company-wide, avoid the company. That’s how consumers should react to their blame-game logic. At this point, it just simply appears Lowe’s is artificially inflating their inventory counts online to get customers in the door. That’s misleading and dishonest. Alternatively; the big-orange-box competitor’s site/app will direct you to contact the specific store if the quantity is low or out of stock. Still not as honest as a flat “we’re out”, but better than inflated counts. YMMV. Buyer beware.

Kwadwo Tuffour: Took this painting to figure out how to get it up on my wall, and to get the right kind of nails to do it. Sales associate was able to take me right to what I needed and shower me how to hang it. Mission accomplished. Bonus: Had a nice, brief conversation with the cashier, Radha about the different women in the picture. She recognized a couple and asked about a few, which i told her.

John Kean: A home improvement store that's worth a longer drive. It has well-organized and labeled stock that is free of the grimy dust in competitor's stores. The staff has been exceptionally pleasant and helpful. Smaller than other home stores, so I have some items delivered to the store, usually in a day, and then I am sure the item will be available. I have used the store's contractors for air conditioning installation and gutter replacement. Both were excellent and cost was the lowest or close to lowest.

Kari Podhajsky: It was a perfectly fine and clean store. It had what we were looking for. The women's bathroom needed a little bit of love, but it certainly got the job done. The employees were friendly and helpful. The signage was accurate and easy enough to find everything that we needed. Plus there was ice cream nearby!

Jessica Osorio Jimenez: Go to the Chantilly store, it is not that far away, it is bigger with a larger selection, better organized and doesn't have a Norma. I absolutely abhor having no choice but to listen to someone in "management" belittling and berating an employee from the corner front of appliance to to past the appliance desk in front of customers or other employees, there is absolutely no need for it. If that would've happened before I purchased my appliances, I would've have left and purchased them elsewhere. The other employees are helpful but they look harassed and stressed. I even went back a couple of times to see if the atmosphere had changed, but 🤷‍♀️ it may get better once the reorganization is complete but until then, just go to the Chantilly store.

Tracey Greene: Went and got spare keys for mom. I'm so happy they had a great variety of different colors to choose from so that you can use certain keys to identify certain doors for your house. And the guy who helped me do the keys he was so nice. Thank you for the great experience

Jonathan Larson: Convenient location, but smaller footprint so not as wide of a selection as other Lowes. Staff are proactive, but minimally staff checkout lanes.

Dawn Wunderle: After more than 7 phone calls to 3 different numbers trying to schedule appliance installation, I was lucky this morning to have been assisted by Joshua Lewis in the Floral and Garden Department. Even though it is not his department or responsibility, he patiently worked through getting the dishwasher I ordered on January 13th scheduled for installation. If there were 10 stars - I would select all 10 for Joshua! Patient, courteous and helpful and he went above and beyond to assist me!

Yumiko Cook: I had outstanding customer service from Gretchen. All the time she was polite, friendly, and tried to find what I was looking for. Unfortunately, the store didn’t carry the fluorescent light bulbs. But she gave me more information of it about me to order it easier.

Blake Gregory: I had the Best experience I've ever had at this Lowe's Store. The young lady in the Appliance area was helpful, knowledgeable and got our Refrigerator delivered the next day. A 10 star experience in satisfaction.

8. The Home Depot

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2039 reviews
The Home Depot
Prices
3.7
Quality Products
3.7
Services
3.8
Professionalism
3.7
Attention
3.7

Address: 6003 Oxon Hill Rd, Oxon Hill, MD 20745

Schedule: Closes soon ⋅ 10PM ⋅ Opens 6AM Thu

Telephone: (301) 839-9600

Guy: Appliance store



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The Home Depot: what do users think?


john ho: The inventory is great. The store is a bit not clean. The store is not really well organized. The most important is the staff is not very friendly at. You are on your own when you visit this store.

harriet Portillo: Great prices on plants Brown doors I fixed it up my backyard like the Oasis so it looks great the plants that I got I haven't planted them yet.

Anthony Scott: My experience was painful to say the least! I want with a colleague of mine to get some keys made. The young lady could not get the machine to properly read the keys, so all four keys were cut incorrectly! We then asked about desk locks and she sent us to the pad lock area. Finally two gentlemen took us to the correct area (which was low on stock, of course!). This was not what I would expect from Home Depot! Very disappointed! Of course this store is on my banned list. I can't recommend a place with poor customer service to anyone who reads my reviews. If you do decide to venture here, don't expect the best of help! Look elsewhere!!!

Rony Acevedo: Worst customer service ever!!!!!! Being honest!!! Someone call Miriam! With a piercing on her nose. He had me waiting for 15 minutes. She only came because someone else call her. I told her I was there before the other person (she saw me all the time) and she said. I don’t care!!!! Tried to speak with someone else but no one help

Mena Ebiasah: When it was time to show my ID to pick up my online order, I realized ink had leaked all in my purse and license and obstructed the photo view. The rep June patiently took her time to wipe down my ink blotched ID until it was visible and gave me some extra Clorox wipes to wipe down my purse. Extra mile. Everyone else in the store were helpful and helped me find everything I needed. Will return

Rich B: Well stocked. Great attendants. Order pickup was confusing and didn't work from the car but easy to get from the desk directly at the entrance. Ignore the signs and exit the same way you entered since pickup parking is at the entrance.

mydogRoscoe88: Much improved: parking is still crazy but once inside, store was in better shape. Cashier was helpful, polite, and efficient. I did find what I wanted to purchase and was done very quickly.

Elian Hauling: TIFFANY AT THE OXON HILL, MARYLAND LOCATION SHOULD NOT SERVICE CUSTOMERS IF SHE DOES NOT LIKE TO SERVICE CUSTOMERS. I came into the HomeDepot wanting to purchase a tool but noticed that no one was around to help with removing the tool and also the orange apron associates were busy with customers. I decided to go to “CUSTOMER SERVICE” to see if anyone can help me with taking the tool out of the cage. Once I walked over to customer service I politely asked an associate if there was anyone that can help with taking a tool out? She then asked me in what aisle was the tool in? While I was going to look and see what isle, there was another associate named TIFFANY who was next to the associate who I spoke with TIFFANY SAID THAT I PASSED 5 ORANGE APRONS BEFORE COMING TO CUSTOMER SERVICE WHY COULDN’T I ASK ONE OF THE OTHER PEOPLE WITH APRONS. I mentioned that I came to customer service because that is the purpose of customer service, to service the customer. I left and serviced myself in trying to find someone who can actually help me. TIFFANY SHOULD NOT BE IN CUSTOMER SERVICE IF SHE IS NOT WILLING TO SERVICE CUSTOMERS HORRIBLE EXPERIENCE.

Tony Johnson: The check out lines are a tad perplexing. No designated demarcation only an arbitrary queue forming on the right so potential confusion is created but relatively easily resolved. Aka. They use a lot of self checkout.

Joan Melendez: After a terrible online purchase experience the team at my local Home Depot was outstanding!!! I'm so thankful that my new neighborhood HD was helpful in resolving my appliance purchase issues.

9. Lowe's Home Improvement

LEAVE AN OPINION
1666 reviews
Lowe's Home Improvement
Prices
3.8
Quality Products
3.7
Services
3.7
Professionalism
3.7
Attention
3.7

Address: 8755 Branch Ave, Clinton, MD 20735

Schedule: Closes soon ⋅ 10PM ⋅ Opens 6AM Thu

Telephone: (301) 877-7790

Guy: Appliance store



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Coco Eva: Love this Lowes, they were super helpful. The lady was wonderful in the paint department. It turned out well and no primer was needed. Yeaaaaaaaaaa thank-you all.

Karen Parker: This store is always top notch! Wit in customer pick up could be better for orders placed on line. Over all , Good shopping experience the greeter was very knowledgeable and helpful. Directed us to the proper insert for what we were looking for. Cashiers technicians very customer friendly.

Dollrnia Butler: Everything was great except getting rung up The gentleman in flooring gave me tips. And he took the ceramic tiles up front. He was so nice. Needed another cashier. Had to wait around 20. minutes to get rung up. Man loading my truck apologized and was nice. Thanks

Andy Shizak: Incredibly courteous and polite staff at all the areas of responsibility! With all of the selections, let's just say there is plenty to choose from. The location is super convenient... Kudos to the staff(s) (and shout out to the door team). We will definitely return again and again and again! If it were possible to give more than 5 stars, I would. Only negative is not enough registers running...but good people are hard to find.

Jamela Love: I recently went to Lowe's to purchase a washing machine. Memorial Day was over but they had the sale extended into June. Excellent! I didn't see an associate to help me and was about to be agitated, as one associate did finally appear and let me (and another customer) know we had five minutes of help that he could offer! Then Chris arrived! He was so efficient, clear and helpful!!! I was very impressed especially since I rarely shop here and mostly go to lowe's main competitor. This day i was there just because I happened to be in the area. Chris' professionalism and thoroughness really was impressive--so much so that I knew I would write a review. But it gets even better! The reason Lowe's gets 5 stars is because of the wonderful contractor they hired to install my washer! I believe the name is Augustin and the actual technician's name was Ramon. Ramon absolutely went above and beyond to assist me in getting my washer installed. The level of service, kindness and completeness that he provided is better than any I"ve ever received while living in this home. I was so blessed by them coming through and addressing unexpected issues with class, gentleness and understanding. If it were not for Ramon and his staff I still would be without a washing machine today. They took it upon themselves to repair a rusted pipe without charging me anything additional...this is unheard of in today's time. Thank you so very much Lowe's--I am now a new customer. I definitely will come back!!!!

Patrick Walsh: Lowe's in Clinton Maryland has made drastic improvements with their customer service in the past couple months. I had some negative interactions back in July and August of last year which caused me to leave some negative reviews. Since then every time I have walked in the store, every team member that I have dealt with, has been very helpful and absolutely amazing to me. I actually enjoy going to the Lowe's in Clinton instead of driving some distance to one of the other stores now.

Ti Ow: Wow from the very first person that greeted me to the lady that helped me in the Key Department her name was Caroline.. they were all kind, smiling and made my shopping experience wonderful. She deserves a raise.. the other gentleman in the key Department were very helpful as well as I had to come back to pick up the key Finders and they were very helpful as well thank you thank you thank you all of you.

Africa Konjo: I had the best customer service ever by Adom! I was really anxious going in the store cause I was clueless and stressed out. I was cheerfully greeted by Adom. He was friendly, professional, and very knowledgeable in the products I was looking for. He even talked to my contractor on the phone to make sure I was ordering the right products. He never got frustrated or annoyed by me when I asked him 101 questions. Thank you so much for making my experience so pleasant and stress free!

Lora Mitchell: I've been quarantine and I had to do something with my time and I've visited this location ALOT!! The staff have all been very well informed and helpful when looking for certain things. I completed a planting project and the had EVERYTHING I needed. From the pots,seedlingzspray paint and more. Ir has always been well stocked and a hassle free experience...Highly recommended.

Cheryl Davis2: I dread going into this location. A bunch of employees standing around talking until they see a customer walking their way. Then they scatter like roaches when the light comes on. They are rude and pretty much force you to have to use self service as no other registers are staffed. Then your items set off the alarm because there is no way to deactivate anti-theft devices at self service registers. It's embarassing. This location remains the worst one I've ever been to. Tip: please don't need a key made

10. Lowe's Home Improvement

LEAVE AN OPINION
1211 reviews
Lowe's Home Improvement
Prices
3.8
Quality Products
3.9
Services
3.8
Professionalism
3.8
Attention
3.8

Address: 10440 Campus Way S, Upper Marlboro, MD 20774

Schedule: Closes soon ⋅ 10PM ⋅ Opens 6AM Thu

Telephone: (301) 350-6777

Guy: Appliance store



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milo matute: this is incredible, at 5 in the afternoon and the gate of the garden area was closed I had to buy 12 bags of mulch and 5 bags of stones, and the area according to two employees who I asked told me that this area It was already closed if I wanted to pay I had to take all that to the front gate, they didn't even offer me help on this. If that is true, please, they should update the schedule and specify that the gate closes at 5 so as not to waste time, if not, too bad for those employees who do not recognize that this type of business is due to customers.

Chris Macola: If I could give this place zero stars I would. Whatever you do, do not order any furniture from this place. Not only will they screw it up if it's a delivery, but if you try to get a hold of someone to correct the situation, you'll be transferred from this person to that person and back to the original person again (if they actually answer the phone at all) and you may be on hold for 15 minutes to a half hour and you may very well get disconnected. The only way I got anything done with my messed up delivery was I had to drive there every time and physically talk to someone. The one manager I did talk to over the phone that said he was going to take care of everything was there but no one could ever get a hold of him in the store. I got three different sections of the store that he was supposedly the manager of but no one could ever find him. The furniture itself that I ordered was not assembled very well because the bolts were loose and when it originally came it was not assembled even though we paid to have it assembled. We sent the driver's back and then we had to fight tooth and nail to get them to come out again. Ultimately I had to call their customer service phone number and speak to someone above them to get anything completed. Very bad experience and I will not be going back to this particular Lowe's ever again. It's hard for me to say this but the local Home Depot closest to me was better just about every area than this particular Lowe's. And in my opinion Home Depot is not as good as Lowe's overall. Extremely disappointed.

Denise Anderson: Great place to shop, POOR CUSTOMER SERVICE. I had to return a lock, I waited on a line for30min, which did not move. The only movement was more people added to the line. Absolutely frustration! I still need to take back the lock, but do not want to spend my entire day waiting in a return line. The need to hire better staff and pay them. Give so e incentives fir coming to work and doing a awesome job. Easy to take money, but trying to return is a beast

Jonas Kibet: Cool home improvement store. I can rate them better than Home depot. I love their app. So cool you can scan for prices of items on the shelf before you check out. The staff and wonderful. The only thing I didnt like was that I checked out an item online and says I can pick it up from the store but is nolonger available in the shelves.

Tyra: Lowes has most of those house hold things you need. To repair or restore. My last experience at this location was very good. Young lady tried to help me but she got someone who had more experience in plumbing who also tried to help me and explain the piece I was looking for. Unfortunately I had to get a refund. The lady who helped me with refund was friendly and nice as well.

Jerome Harper: Set out to fine me a ridding mower this morning , stop by Lowe’s on 301 in bowie. Was able to purchase one in about 15 minutes. And the service was great!! Thanks! Want to say thanks to Ms.Carolyn cashier 10 for her help this morning.

Ssgt Allen: This Lowes - in Largo - is "average". While the location is great - They never have enough staff on the registers..during peak hours. And overall customer service is "not so great". > the customer really has to know this store has exactly what they want in stock -before- you arrive. Otherwise - you're stuck.

Jewel Jace: Customer Excellence! Thank you Dee and Denay for providing service with a smile! Thanks for being Kind! Dee you patiently matched the screws with the correct ones. Denay before Dee came along you were with another customer but you made me feel great while waiting. Dee appear and without hesitation offer to help. You both are an example of Operational Excellence! Many THANKS! I will visit and shop again.

Howard Batiste: I went here to get some grade 8 hardware for a project I have at home. It was significantly easier to find what I needed versus shopping at Home Depot and there seem to be a lot more available in terms of volume. Would definitely recommend here if you are shopping around for screws and bolts.

Sharon Harper: Eric and Johnathan was very helpful. 1 helped with the light bulbs/light fixture and the other with dimmer switches and face cover. You all need to have more than 1 register open on a Friday evening. Same on you all plus you need more associates working. People needs job.

11. The Home Depot

LEAVE AN OPINION
1551 reviews
The Home Depot
Prices
3.9
Quality Products
3.9
Services
4
Professionalism
3.9
Attention
3.9

Address: 6210 Seven Corners Center, Falls Church, VA 22044

Schedule: Closes soon ⋅ 10PM ⋅ Opens 6AM Thu

Telephone: (703) 534-9580

Guy: Appliance store



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beyondTabu: The customer service is hit or miss. If you find a friendly CSR, they’ll show you where the item is, on the opposite end of the spectrum, they just point and mumble which is the majority of them. It has everything you need as usual. They just need to insist all staff are consistent with their service.

Zora Domain: My rating isn't based on this part, but I think new people should know - The parking lot is terrible. There isn't much that can be done about the location but I think what makes it worse is that everyone moves without regard for one another. Cars, pedestrians, everyone. I have no idea why no one looks left and right and left again in such a tricky, dangerous spot. I was a little stressed before even stepping inside. Go slowly and carefully! My rating IS based on this part. I usually love coming to Home Depot, but after this first visit here I'm going to go to Lowe's instead from here on out. I came to pick up a few items and left with a lamp and some shelves. I understand that this is a hardware/home improvement store so things are bound to sit around for a while and get a little dusty but this was wild - they were so dirty. I wanted 4 of these command strip shelves and despite them being in this condition, I paid for them. Cleaned when I got them home. They don't work as well as the product ratings online would suggest, which makes me wonder if it's user error or because of how dusty they got. I'm not sure if stores like this are supposed to rotate stock regularly but if they are, then this is a pretty good sign that it's being neglected in some spots. Secondly, I overheard an employee being rude to an elderly gentleman who was having a difficult time finding a hardware product for his door. He explained very clearly where he had already looked and what he was looking for, but the woman argued with him and resorted to a very catty, "Well okay, we aren't looking in the right spot." Good customer service and common sense is to bring the customer to the product location. He was having a hard time, it made no sense to make it that much more difficult for him. I almost stepped in to say I'd just help him look if she didn't want to, but she finally, FINALLY took him down the aisle to look with him. Lastly, the checkout lines are a disaster and the employees didn't have a system to direct traffic. Tons of finger-pointing and yelling. All of the customers were confused on what aisle to go to. It was not a fun trip. I really hope that this Home Depot can turn around but given the parking lot situation, I value my car and my life too much to return lol.

trey cyr: I bought a new refrigerator and paid for home depot to haul away the old one after installation. When they delivered the new refrigerator, they noticed an issue with the plumbing connect and offered to haul away the old refrigerator but I told them to leave it so we'd have a working fridge until we could have a plumber come out. Fast forward to the plumber coming out and installing the new fridge, I called home depot once again to have them come and haul away the old one and they rescheduled a new pick up. One week later, the haul away company home depot contracts out to said the fridge is "too big" for them to haul away. It is the same size as the new fridge AND is lighter than the new fridge. When I called home depot the helpline associate said there was nothing they could do, nor could they tell me what was considered "too large" to haul away. They could not recommend another hauling service either to remove the old fridge. When I asked if there was anything else she could do, the line cut off and she transferred me to the home depot after call survey. She basically hung up on me. When they originally delivered the new fridge they were more than willing to haul away the old one, but when I had them come back after the new fridge was installed properly they refused to haul it away, and home depot's "help line" was absolutely no help at all, and the associate hung up on me after asking what we were supposed to do with the old fridge left in our kitchen. If you ever use home depot's delivery and haul away service I highly recommend you ask them specifically what size appliance they will not haul away, because this information was never explained to us. I'm honestly not sure if we are even getting our haul away service fee refunded after the call because the associate hung up on us. I've never experience such poor customer service from such a large company.

Daming Yu: Terrible. Customer service really needs improvement. Bought two items online. Didn’t work. Brought them to store to return and was told all good. Didn’t check the receipt until I got home and then I saw the refund is only for one item. I returned the next weekend and was told I am too late. No apology. It seems the company’s service has been steadily declining in the past few years.

Christian Adams: Yenifer is an outstanding employee and helped me to understand the current active duty benefits Home Depot has. She was simple outstanding and helped me out so much. I’m shocked she isn’t a supervisor or manager knowing two languages and so much about the store.

Syed Haider: Customer service is possibly the worst I have ever encountered. We had the terrible experience of speaking to a CSR by the name of Fabian. We had a simple question regarding some items at the Patio section, to which Fabian replied “are you kidding me? I’m not a carpenter”. We stated we weren’t mistaking him for a carpenter, rather seeking help regarding installation of the items as we were new to this. Fabian subsequently started reading prices off the rack as if my wife and I were mentally challenged. He kept uttering nonsense as we walked away. He was highly disrespectful and unnecessarily rude. I would definitely give this location a miss based on their unforgivable attitude. Thankfully there’s Lowe’s at Jermantown road which is a far superior choice for your needs and much better customer service.

stephanie wade: This is a horrible home depot store - the customer service has been terrible across every single employee I have interacted with over many visits. I keep going because it is close but no more. In my last interaction I spent 50 min trying to buy a grill with someone who told me they knew what they were doing and then after all that time did not and lied about what they could do, then when I tried to cancel my order they hung up on me and did not cancel it.

Denise Nguyen: My daughter and I were looking for a wood stain for a piece of trim to match our LVP floor. The staff were super helpful, but unable to find a match, until Kofi came to the rescue. Kofi was very knowledgeable and patiently opened and tested several cans until we were satisfied with the match. Home Depot Seven Corners, 6/9/22

Hua Huang: We met Ahmad, and he talked to us like our friend. We discussed flooring options for basement and We purchased traffic master vinyl flooring from Home Depot because we got the best service from Ahmad.

Ernesto Roubert: Great location and selections. Love the curbside pickup service. Have the app on your phone.

12. The Home Depot

LEAVE AN OPINION
566 reviews
The Home Depot
Prices
3.9
Quality Products
3.8
Services
3.8
Professionalism
3.8
Attention
3.8

Address: 3201 Old Lee Hwy, Fairfax, VA 22030

Schedule: Closes soon ⋅ 10PM ⋅ Opens 6AM Thu

Telephone: (703) 591-6808

Guy: Appliance store



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Karen Nguyen: We have visited many times but this last time has been the best by far. Joseph, the employee in the wood section, helped my sister and I to figure how to support a queen mattress. We intended to buy two pieces of wood (79 inches × 30 inches) but realized after discussing with Joseph that we only needed to reinforce a few slats on one side. He saved us a bundle of money and gave us great suggestions on the wood we would need.

Amanda Parker (ArtistAParker): What's not to love about home depot? They have great wood and helpful staff. I loooove the cleaning supplies area and how they have everything you could need for priming and painting. You could literally build anything including a home with everything they have to offer.

Michelle Avecillas: DONT NOT shop here. NOT military friendly. Went to check out asked for military discount 2 attendant who don't comprehend what I ask for ask me to use the QR code and state they are unable to apply the Military discount manually. I ask for the Manager. THE manager arrives Sarah with NO LAST NAME states that it is store policy and standard practice for all military members to sign up or down load an app on the phone and refused to look at my ID and give me the military discount. Then insisted she would "help" me signing up at her desktop. Nothing loaded. I left everything there and walked off. 20 Min earlier o went to the home depot at 7 corners. Mil discount was applied By the check out staff and all was well. SARAH with No Last Name... I can't wait for you to step out into the Real World!!!!

Tyrae Transportation LLC: I walked into this Home Depot to the customer service desk to ask a question, there were two guys standing at the counter. Ivan picked up the phone and handed it to another employee to make an announcement and walked away from me as I began to ask a simple question. This is the second time that I have had someone at this customer service desk act as if they did not want to service me and wait for another employee to do so. It’s rude and shows a lack of respect for customer service. Please remember every customer deserves attention and not discrimination.

Karen K: I purchased some plants and had 8 various gift cards. The cashier was very patient and friendly ringing up each individual one, including 6 $5 ones. Great selection of flowers also.

M Pecoraro: Store was clean and organized but some associates could not answer my questions very well. Also, their military discount program is terrible compared to Lowes. You have to scan a QR code, not the best cybersecurity measure, and then I was told to input my password. I didn't even know I had one. I could not remember it so no discount for me. For Lowes, you register your credit card, when you use that card at Lowes, the discount is applied... simple.

Robert Freeman: Your average Home Depot experience. Well maintained store and well stocked. Not many associates around to answer questions or direct you, but that's par for the course at a Home Depot. Luckily their app now can help you figure out what aisle what you're looking for is in. I prefer Home Depot to Lowe's so I will be coming back to this location again. Just did an equipment rental and had a great experience. The staff are super helpful, especially when you need help choosing the right tool for the job.

Alexa Starr: This Home Depot is notorious for being sexist and mi·sog·y·nis·tic to those who identify as female. My partner and I needed assistance finding a product, and while asking some employees to help us... were yelled at by both a female and male employee and were told that they would not serve us. Both of their attitudes were appalling at best. We were made to feel dumb and inferior while shopping there and did not appreciate being yelled at by two complete strangers who adamantly refused to answer our questions. A manager was also called but never showed up. AVOID AT ALL COSTS.

m Ch: Be away from incompetent employees on return and customer service srea MAE and MO . Useless, clueless if they can will charge you twice or refund less. Thank you to store manager to solve my problem so quick.

Gg Tt: The Home Depot at Fairfax Circle has what I need. The cashiers are friendly and knowledgeable. They always give me the 10% discount due to my veteran status. Today I was surprised to be offered a bit of help that I usually don’t see. This is the first place I look for my home improvement needs.

13. Lowe's Home Improvement

LEAVE AN OPINION
1457 reviews
Lowe's Home Improvement
Prices
3.9
Quality Products
4
Services
3.9
Professionalism
3.9
Attention
3.9

Address: 7710 Riverdale Rd, New Carrollton, MD 20784

Schedule: Closes soon ⋅ 10PM ⋅ Opens 6AM Thu

Telephone: (301) 918-6406

Guy: Appliance store



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Harlan Harris: Brief visit....fly paper and ant traps--purchased both. That time of the year! I chose Lowe's because they are committed and support the home owner; versus Depot's commitment to the contractor. That is particle knowledge as well as my past management employment experience at Lowe's. Just the truth! On the other hand, I believe Depots prices are better on home owner supplies--cleaning, planting, lighting. That's an opinion,...

Isata K: On Saturday, June 4, 2022 I visited this Lowes. Outside there was a grill advertised for $199. When I went to the customer service counter to purchase it, the woman working could not find it in the system. I was able to look it up and provide item number. Evidently the grill was actually $249, and was priced incorrectly outside. Matt, one of the store managers was amazing. He was able to ring the grill up for the price labeled outside. He went above and beyond to dismantle the grill hood, so it could fit in my SUV. He and another man were able to load it into my SUV without scratching my vehicle. He was very helpful and kind. His attitude was refreshing. I appreciate your assistance.

Niko Trowell: I just had the worst experience at lowes, I’m an electrician and I normally go to Home Depot to pick up wire but I needed some wire cut that they didn’t have so I went to lowes. When I got there I went to the electrical aisle 12, I waited for 5 minutes until I seen a sales associate. I asked if he could help me he said give him 5 minutes. So I waited 15 minutes before I went to the checkout lane for them to call for assistance. After that in waited another 15 minutes before i decided to go to customer service to ask for the manager. So i spoke with the manager who couldn’t assist me so they supposedly called someone for assistance. I waited there 10 minutes before I decided to leave. They wasted 40 minutes of my time just to have a wire cut I will probably never visit that store again this was the worst service I’ve had trying to buy something from a hardware store ever .

Paul Harrod, Jr: I don't know what it is about this location but the employees are lethargic and unhelpful. They leisurely peruse throughout the store, not knowing where anything is and generally being incompetent. Furthermore, DO NOT use this store for online pickup. Your order will not be ready when you arrive and they will spend 30 minutes looking for your items, only to tell you they can't find it. Then when you are given a substitution, You can go inside and the find the item you ordered, right there on the shelf. This has happened to me twice. Avoid this location.

Lisa McCants: I ordered a stove on line for the Memorial Day Holiday and paid for haul away and installation. There was no mention of the delivery process. When the delivery person arrived and indicated he is here just to drop off the stove. It was conveyed he does not install and that is separate. I am perplexed as to why this is a two step process, and if I knew I would have scheduled them both the same day. The delivery person noticed damage to the back of the box and saw the stove was damaged. He took the stove with him as damaged goods. Now, I’ve been calling Lowes since yesterday and the phone just rings and no one ever picks up. This is ridiculous and I’ve called several times. Now, I have to go in person for one thing I ordered on line….Terrible I can’t rate this zero stars….Frustration overload…

Omari Black: Listen when I tell you 5⭐️ Service, go to the appliance section and see Mr. Brandon! From the Initial encounter it was top notch professionalism, customer service, and in depth knowledge of the products! I went in totally dum as to what I needed to get and he took his time and explain everything to me as far as my options, the quality and on top of that what was on sale at the moment. I will recommend anyone looking for any home goods to definitely go to the New Carrollton location and see Brandon asap!

Sergio Torres: Excellent employees great help i lost my recite and they came to help great experience thanks to all who helped us. Jose the pros manager was really helpful at Lowes. Thanks again for everything.

JLAX 27: The WORST customer service. New Carrollton MD Lowes has the worst customer service. Tried for 3 hrs to talk to someone at the store about a delivery that was continuously delayed. I had to call 7 times because no one would answer the phone and when they did it was just transfer and eventually hung up on. New management needed.

Sonja Edmonds: I would gisve 0 stars of that was an option. I've called this store about 7 times to get assistance with having my purchase delivered. I've had someonepick up the phone, not speak and hang up, put on hold for 45 minutes, and when someone finally did pick up in the dept I needed, they told me they were too busy to help me. What kind of customer service is that?

Captain Izabella Sparrow: Normally, I love this location. In person. Have been on hold for almost 40 minutes. I was just put on hold. No one asked if I minded being put in hold. Someone picked up and placed me on hold immediately after picking up the receiver. Sure, busy you are. But, unacceptable this is. Doing housework so I have time, today, while I listen to this repetitive, ridiculous hold music. Asking for a manager immediately. If no on picks up, corporate will be getting a call. This is too too unprofessional. Wish I could give them a negative 10 stars. -⭐️-⭐️-⭐️-⭐️-⭐️-⭐️-⭐️-⭐️-⭐️-⭐️ -☆-☆-☆-☆-☆-☆-☆-☆-☆-☆ 👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾

14. Logan Hardware

LEAVE AN OPINION
563 reviews
Logan Hardware
Prices
4.6
Quality Products
4.6
Services
4.7
Professionalism
4.6
Attention
4.6

Address: 1734 14th St NW, Washington, DC 20009

Schedule: Closed ⋅ Opens 8AM Thu

Telephone: (202) 265-8900

Guy: Hardware store



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Emily Shaw: I love this place--such a friendly neighborhood vibe. I get all my plants here, and this one guy who works there (sorry don't remember the name) is my plant guru. They will repot your plants for a small fee if you bring them in, which is so helpful when you live in an apartment. Also--their plants are so reasonably priced!! I bought a gorgeous 7-foot fiddle leaf fig on a whim because the price was literally a quarter of what you'd pay at [unnamed nearby plant shop]. Thank you for everything you do!!
Response: Emily, thanks so much for the kind words! We love knowing that Logan Ace Hardware is able to provide you with great customer service, products, and more! We truly value your input and look forward to seeing you again soon. And so do our plants!

Paul Durbin: If you want service and quick check out go to True Value on 17th. Completely different experience with knowledgeable staff ready for you at the door who will help you and then check you out right away. 100% of the true value staff knows their stuff. Here it’s mainly people who will just check you out and don’t know hardware. This place has equally good inventory and later hours, but it’s not a hardware store experience. And for what it’s worth this is an Ace Hardware, which advertises on Fox News, should you want to avoid supporting Fox.

Baba Harsh: This place is great, I understand it's a mom and pop shop but man the prices are super high. The people are somewhat helpful but got a lot of short answers. Ended up at Home Depot.

Jim Parrett: Went there to get glass cut and paint matched. l was pleasantly surprised how helpful and courteous the whole staff were. They were able to take care of what I needed so I could finish my project. Thank you!!!
Response: We’re so glad to hear this Jim- thank you for trusting our team with your DIY needs. And thank you for shopping and supporting our employee owned store!

Aja Navat: Friendly staff and large selection of things. It is two floors.
Response: Aja, thanks for the great review! We love that your Logan Ace Hardware experience is a good one! Thanks for sharing, shopping local, and spreading the word about all that our employee-owned store has to offer. We look forward to seeing you again soon!

Jacob Goo: So this is super weird but they sell the best cream soda at the counter. I love ace for being small hardware with a little bit of everything. Thx!
Response: Dear Jacob, we're delighted to hear about your experience at Logan Hardware and so glad you love our cream soda! Thanks for shopping local and we look forward to seeing you soon!

John Trissel: Good hardware store! parking may be challenging. They have a good selection for most small projects and gardening needs
Response: Dear John, thanks for the kind words! We are glad that you find what you need at Logan Ace Hardware. We know you have choices when you shop, and we truly value your business. Thanks for shopping local at our employee-owned store! We look forward to seeing you again soon.

Greg Amiker: Multiple Floors, with a little bit of everything that you need for yout home or Project. Whether it's Plants, Plumbing, or Electrical its a one stop shop with knowledgeable staff.
Response: Hi Greg. Thanks for the wonderful review! We promise to continue being your trusted ally for everything home.

Mark Frank: They probably have what you need, and there's nice people there to help you find it! A bit pricey but that's to be expected in this area.
Response: Thanks Mark! Love to hear we can get you the products you need with the convenience of being in the neighborhood. We hope you'll stop by and see us again soon.

Robert Bolen: This store is full of caring people and fantastic tools. On two separate occasions, Jorje has gone above and beyond to help me find the perfect solution. It is wonderful to have a local place where experts provide guidance in a kind, nonjudgmental manner.
Response: This is the best review we can hope for - it means a lot when our customers reach out about our staff and store. Thank you for shopping and supporting local at our store, have a wonderful holiday season!

15. Annie's Ace Hardware - Brookland

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115 reviews
Annie's Ace Hardware - Brookland
Prices
4.7
Quality Products
4.6
Services
4.6
Professionalism
4.6
Attention
4.6

Address: 3405 8th St NE, Washington, DC 20017

Schedule: Closed ⋅ Opens 8AM Thu

Telephone: (202) 529-2658

Guy: Hardware store



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hahahas lkjhgg: Well stocked. And variety of items to choose from. The staff are always friendly. Every time I go there they will assist me with smiles on their faces. Highly recommend!

Nick Ewing: I always try to do my hardware shopping in this location. Employees are incredibly friendly and knowledgeable. Store is always well cleaned and well stocked. Perfect location to drop off UPS packages as well!
Response: So glad to hear it Nick, thank you for shopping with us!

Dure Kim: Well stocked.Would recommend moving the chainsaw files and chainsaw chains next to the chainsaws. They're currently next to the bbq/kitchen stuff. Hope this gets chained soon.

Chris Aresu: A+ neighborhood hardware store. The staff is very knowledgeable, and has provided help on a number of home projects where I’ve been stuck. Definitely recommend.

Lou Feagans (Louie): Nice selection of products, clean helpful shopping environment. However, they do not respect the Brookland neighborhood and place signs illegally on street lights and blocking sidewalks. Can not recommend supporting a business that does not respect the neighborhood within which it operates.

Sharon Winget: Another reason why I love this hardware store--amazing customer service. Today they accepted the return of a product I purchased there more than one month ago, without the receipt. Turns out if you use your Ace Rewards # on purchases they have a record of it. On multiple occasions I have turned to them after a frustrating experience at Lowe's or HD and received personalized service from one of their many knowledgeable staff to find what I needed or to get helpful suggestions or directions on how to get something done, ie paint my kitchen cabinets. Can't recommend these folks highly enough.

Stephan Roberts: Amazing service! I accidentally ordered the wrong thing for a project and Thomas and the rest of the staff made sure I got what I needed and delivered it the same day.

Conor O'Brien: A+ customer service It’s not the biggest hardware store, but they have an impressive amount of tools and supplies in the shop. Really helpful with regard to lawn care projects in particular. Great knowledge of local soil and the best grass seed for the hot summers.

Anelise Cimino: This is my go to place for any household thing I need. It always has everything and is always stocked. But what makes me give this place five stars is the customer service. Everyone, and I mean everyone, is extremely nice, helpful and neighborly. I love going in with my dogs and saying hello. It brightens up my day to go in there and THAT'S a rare thing these days.

Lisa-Marie Brandt: Wonderful experience at this Annie's. Needed some screws and the person working in that aisle really helped me a lot. He took the time to listen and find just what I needed, and I solved my furniture problem when I got home! Thanks to the staff, who are all really helpful and nice! Will be returning for any future hardware/garden issues.

16. The Home Depot

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1987 reviews
The Home Depot
Prices
4
Quality Products
4.1
Services
4
Professionalism
4
Attention
4

Address: 3301 East-West Hwy, Hyattsville, MD 20782

Schedule: Closes soon ⋅ 10PM ⋅ Opens 6AM Thu

Telephone: (301) 891-1106

Guy: Appliance store



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The Home Depot: what do users think?


Kev- keepingitreal: This Home Depot is near Mall at Prince George's. Home Depot offers a wide variety of House Hold Essential, Furniture, Home Good Items, Lawn Equipment, Supplies, Do it yourself project and many many more options available to choose from. Store was clean. Staff was knowledgeable, attentive, pleasant and friendly. The parking lot can be busy, and not many parking spaces available.

Tanya Ramey: The prices were good; however, with an older home, the doors are irregular in size, therefore, the prices I got excited about didn't apply. They were much higher! Moved on to another company. In the end, still paid more, but better quality doors overall. Better service.

Sarah Marie Gerrity: We love this Home Depot! Recently moved to the area so we find ourselves at THD multiple times a weekend — and every time we’ve needed help, we just happened to get Jonathan! He recognized us right away and has made our shopping trips extra warm, and even went out of his way to help us sort out our military discount. Great customer service and it keeps us coming back!

Nsoseh Quistoran: Recommended to go shopping. Lots of people visit this store and it has a wide range of stuff

Polka Art: A late Saturday morning in May - by all accounts, as busy as the store gets. So why, then, is this the time that they decide to run the machine to wash the floors and do restock?! I counted at least 6 aisles completely closed during this time, and only one of these had a lift accessing higher shelves. All of the other aisles were closed during that time with no one in them doing anything, and closed for the entirety of my 30 minute visit. At one point, I was in an aisle actively looking at garden tools I was going to buy, and the employees came to shut down the aisle I was in. I was rudely asked if "I wasn't going to cooperate" by dropping what I was shopping for and immediately leaving. Beyond rude and I don't understand the logic of doing these things at the busiest time and not before store opening or early in the morning. I left the store with only about 1/4 of the items I came to shop for and will be visiting a different store to purchase the rest.

Reg Templeton: Convenient, Well-stocked, Nice Helpful Employees BUT... Filthy bathroom! During early morning visits two consecutive days this week, ladies room floor was smeared with what seemed to be fecal matter... Difficult to find a parking space where your vehicle will be safe from the scores of abandoned carts rolling around, regardless of time of day. Also, have twice seen rude clientele verbally abusing staff with vile, humiliating profanity (in Pro Dept), while other staff cowered in the background. In other settings this would be criminal behavior, but no one came to help the employee. For shame!

Jessica Vazquez: Picked out balusters for a stair project. Employee approached saying the aisle was being closed to bring an item down. We needed maybe 30-60 additional seconds and informed the employee we understood and were grabbing our last items and would quickly vacate. She stood there and repeated very rudely that the aisle was being closed. Maybe wait for the customer to finish their purchase? Especially when their hands were already full with product? Not as if we were just hanging out on purpose.

Chit Sayar: Customer service is very poor. I ordered online and they just delivered some of my order and one item was missed. So I called them and they hold up my phone for several minutes. And the employee said she will refund and hang up the phone immediately and no apology and no say thank you or anything. Just hang up the phone.

Chanpen Tee: This location always has a lot of indoor plants. The price is reasonable. Staff is helpful.

Ryan McKeon: Hands down, the worst HD in America, and that's saying something. Stock is never accurate. Store is never packed out. Need lumber for framing? Good luck getting a straight 2x4. Need a fitting for some plumbing work? It's like digging for treasure through bins filled with other stuff. Need a clamp or a tape or a bit? That's cute. Today's mess was trying to find a router bit the store inventory says is in stock... right...

17. Petworth Ace Hardware

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401 reviews
Petworth Ace Hardware
Prices
4.3
Quality Products
4.3
Services
4.4
Professionalism
4.3
Attention
4.3

Address: 1240 Upshur St NW, Washington, DC 20011

Schedule: Closed ⋅ Opens 8AM Thu

Telephone: (202) 726-2658

Guy: Hardware store



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danceswithcars w: While the renamed store still hosts TheBikeHouse on the edge of the parking lot and tools inside, not much else has changed, afaict, still kind of unpaid day laborers in relation to a for profit store. When at Qualia it was coffee/light foods and taking over the back yard. This tools, supplies and learning some basic mechanics. How to change a flat. How a ratchet works. On up through what can be done with bikes... At times I wish TBH would takeover a foreclosed property and have a home... Until then I guess buy cold sweet liquids while baking to death in the heat without bathroom nor filtered cold water access. FWIW I was at the (original) opening with council member(s), food truck, etc. District HW (w 🚲), old Capital Hill Fragers that burned, saw deceased mayor there, etc.

Mark Pry: Excellent hardware store in the Petworth area that typically has everything I need. The staff are friendly and helpful. Chris was especially helpful when I needed to grab a few bags of mulch!
Response: It’s so kind of you to leave this review Mary, thank you for shopping and supporting our store! We will make sure our manager knows Chris provided exceptional service. Have a wonderful day, we look forward to helping you in store on your next visit!

Kerry Keys: Staff have been friendly and helpful to me on several occasions. Chris was a great help recently when I needed to find the right size screw for my bike rack.
Response: Thank you Kerry! We are glad to have customers like you who shop and support our store and staff.

Denise W: Same nice store but they got rid of my favorite guy, Steve, who had been at that location for years. No one there has the knowledge he had.
Response: Thanks so much for the kind words about the store and for one of our knowledgeable Petworth Ace Hardware staff! We pride ourselves on being the helpful hardware folks and are always training new staff to try and fill the shoes of those who go on to pursue other opportunities. Thank you for the feedback!

mat t: Great having a shop close to home, open on Sundays, have what I want, friendly staff and not expensive. Done and back to the game!Thanks Ace and jneely!
Response: Thanks Mat! Love to hear we can get you the products you need with the convenience of being in the neighborhood. We hope you'll stop by and see us again soon.

James Rayford: The service was horrible. After standing in the isle for 8 to ten minutes I had go get someone and his response was go get it bring it here. Then finally coming to help with one item only he disappeared. So I walked out.
Response: HI James, thank you for taking the time to leave this feedback. We rely on customers like you to ensure our store continues to be a neighborhood resource for our community. I am passing your comments along to our store manager, who will address this with his team. Fridays are our truck days and our staff is often tasked with multiple projects to ensure the products make their way to the shelves, but that does not excuse the kind of service you described. We expect the best from our team and we're disappointed to hear you received anything less than what's promised. Please feel free to send any additional comments or information to our manager directly at toby@acehardwaredc.com. We want to make this up to you and hope you'll stop by and give us another chance.

Daniel Alexander: The first time I came to this location, I received excellent help in finding the right size nail for a small drawer. But today, despite the store not being very busy, no one offered much help in me trying to decide on plants or planters. Fine, I can do it myself. But then the plastic plate rang up for over twice the actual price. And none of the plastic planters have any prices, so I ended up returning everything and leaving with only time wasted - if I can't trust the register to ring up one item properly (aka theft) then I think the other prices might be wrong (or just way overpriced for some cheap plastic planters).
Response: Thanks for taking the time to leave feedback, Daniel. Your comments help us improve our store. We pride ourselves in our customer service and we are sorry to hear you did not receive the kind of service you'd come to expect from our store and staff. Mondays are our truck days and staff can become distracted by shelving tasks, but their priority is always our customers. We will pass your comments along to the management team for review. Per the planters, we have recently received a lot of new inventory in and staff are working to tag these items appropriately. Some items also get shuffled around by customers and occasionally are misplaced with the incorrect label. We price our items appropriately based on market trends and many household items have gone up in price during the pandemic as a result of increased tariffs, shipping restraints are resource availability. We hope you'll give us another chance soon. Thanks for shopping and supporting local at Petworth Ace.

Ian C: Great selection and friendly staff. Chris helped me find the weird bolt I was looking for very quickly!
Response: Hi Ian We’re happy to hear you had a great experience and are pleased with the workmanship. Thanks for taking the time give us the wonderful review. We appreciate your trust and look forward to serving you again soon.

James Knupp: Everyone is always friendly when I go, Chris in particular has helped me out quite a bit.
Response: Thank you James, for shopping and supporting local (and for the staff shoutout)!

Rinaldo Pressley (Rinny): Nice Hardware store in the neighbourhood prices as low as the Big competitors.
Response: Rinaldo, thank you for taking the time to share your kind words about Petworth Ace Hardware. We value your business and look forward to seeing you again soon!

18. Glover Park Ace Hardware

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165 reviews
Glover Park Ace Hardware
Prices
4.6
Quality Products
4.5
Services
4.5
Professionalism
4.5
Attention
4.5

Address: 2233 Wisconsin Ave NW, Washington, DC 20007

Schedule: Closed ⋅ Opens 8AM Thu

Telephone: (202) 333-6378

Guy: Hardware store



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Sam C: This is a great hardware store. Staff is helpful, selection quite decent, and right in my neighborhood. Could I save a little bit of cash by driving out to the deep burbs for the Home Despot or similar? Sure, but would I? Absolutely not. Icing on this cake: they always accept my Ace coupons, even if past their expiration date. Now that is ace in my book.
Response: We are so glad to have loyal customers like you who understand the value of shopping and supporting local businesses in our community. Looking forward to seeing you in store again soon! Thanks for shopping with us.

MAC Cover: I am rating Glover Park Ace location a 4 because the gentleman who assisted me was very nice in spite of this mean nasty new world we live in. The only issue I have was I placed my order for curbside but the store was unable to locate the order which caused me to go inside the store which I loathe. Love my Ace Hardware!
Response: Dear MAC, thanks so much for taking the time to share your positive experience! We're thrilled that we can be of service at Glover Park Ace Hardware. We look forward to seeing you again soon! Thanks for shopping local and supporting our employee-owned store.

Campbell F: I love this place! The staff is usually super knowledgeable and helpful and you start to feel so collaborative that you want to come back and show them the results!
Response: Thank you Campbell! We are glad to have customers like you who shop and support our store and staff. We look forward to helping you with your next project!

Matthew Berning: Good use of a small space, reliable place to pick up supplies for small home projects and interesting plants -though sometimes a bit disorganized
Response: Thanks for taking the time to leave a review! Glad we're your reliable neighborhood place for your home improvement and maintenance needs.

Rozan Cater: Although I requested curbside pickup, I had to go in the store. I was the only customer, tired of waiting I got the item from the shelf, showed the cashier and left. I seem to have interrupted break time. Not worth it!
Response: We're sorry to hear you had a negative experience Rozan - this is not a common occurrence at our stores and unfortunately we were a little short staffed over the holidays due to health concerns. Since we're in basement level, it can be challenging to step off the floor during certain times of the day when staffing is limited. We do have free validated parking in the lot behind our store if you find you need to pop in for a minute. Your comment was passed along to our manager who will review with his team. We value you as a customer, thanks for shopping and supporting our employee owned business.

John Thompson: The store staff was very helpful in locating some small clips that I needed to create a display
Response: Glad to hear our staff could help! Thanks for shopping local at our store.

Jennifer B: I was surprised to see what a huge store was hiding here! Super helpful employees, too.
Response: So glad you found us Jennifer! We have a Greta team. Thanks for shopping with us- we’re always for you anytime you need help!

Hugo Toledo: Not gonna lie: one of the best places to go when I was in DC helping loved ones move in to a new place. Look: big box stores have their place but the number of folks available to answer questions and the depth of attention and knowledgeable service we consistently received on our 3…4 trips there make it a favorite. Check them out!
Response: We are so glad to hear from you Hugo, we appreciate your business and kind comments. We look forward to helping you with your home improvement needs again soon!

Rachel Max: So glad to have this ACE in the neighborhood. The staff are welcoming and knowledgeable. You can find pretty much everything you are looking for and if they don't have it, you can order it for pickup. Love the parking in the back too.
Response: We're so glad to have amazing customers and neighbors in Glover Park! Thanks for shopping and supporting local Rachel. We appreciate your patronage.

20TH Century Archivist: Disbelieve all positive reviews for the ACE Hardware in Glover Park. The staff there is rude, unhelpful, incompetent and pay absolutely no attention to customer safety. This explains why today was my last shopping trip to the ACE Hardware in Glover Park. I was walking through one of the aisles in the ACE Hardware in Glover Park and was looking at items on a shelf when I suddenly was tripped and fell to the floor: the staff left several thick and heavy sealed cardboard boxes scattered right on the floor. A store employee came to see what had happened and when she saw me rising from the floor she then promptly lost all interest. The employee "apologized" in an insincere manner and was offended when I criticized her and the store for leaving boxes scattered on the floor for customers to trip on, claiming that she was not the employee responsible. Although I haven't encountered scattered boxes previously in the in the ACE Hardware in Glover Park, the staff there does place too much merchandise in the aisles: they are totally incompetent and rude and cannot properly run the store. Placing heavy sealed cardboard boxes on the store floor for customers to trip on is absolutely the dumbest thing store employees can do: Washington, DC store employees can be among the worst, but I have never encountered such flagrant incompetence in a store in this city before today. The Yelp reviewers posting here leaving all of those five-star reviews probably have never shopped often in the ACE Hardware in Glover Park or spent much time in the store when shopping there. All of the Washington, DC area ACE Hardware stores are poorly staffed and managed, but the Glover Park location is the very worst and has been getting worse since the beginning of the COVID-19 pandemic: they are unable to deal with more customer demand. For your own safety and sanity, please avoid the ACE Hardware in Glover Park! You will find Lowe’s or the Home Depot to be a safer, saner, and more courteous environment!