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1. Best Buy

LEAVE AN OPINION
2199 reviews
Best Buy
Price/Quality
5
Service
5
Parking
5
Location
5
Establishment
5

Address: 3100 14th St NW Ste 203, Washington, DC 20010

Schedule: Closed ⋅ Opens 11AM

Telephone: (202) 387-6150

Business type: Electronics store



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Best Buy: what do users think?


Kiffa Shirley: Excellent service, clean store, full of big screen TVs ready for Christmas shoppers. If you’ve not been to the Columbia Heights Best Buy, is so convenient to the metro, and other shopping, and it put me in the Christmas Spirit.

Ricardo Matheus: So I walk in to shop for some apple products and I’m not sure if it is because of covid or what but there’s only like 2 people working there. I’m mostly disappointed in how no one tries to help. Not even to tell me to wait a sec because they are busy and they’ll be with me shortly. Just nothing. Not even sure they noticed I was there. Waited and walked around trying to get someone to get me the products I wanted to purchase but I mean, its 2022 I should have known better that service in the US is awful and should have just bought them online. I love Best Buy but definitely never buying anything in person again there. Shout out to the guy at the door, he was very friendly

Corey Moore: One of best best stocked, clean and friendly Best Buys in town! The people are helpful. The store is well stocked. The staff is very helpful. The online check-in for online orders & pickups, is awesome! They're really busy at times but the lines tend to always move at a pretty good place. Highly recommend this Best Buy location!

Lady Elexia: I love best buy as a rule, no matter where I find them. The columbia heights location is nice, but it is a bit on the small side. While I could find the basics, their selection of new items was a bit lack lusture. Customer service is always perfect, at least in my experiences.

Tig Vic: On 05/06/2022 around 2 pm, I countered a very rude, unprofessional, and clueless heavyset lady who calls herself a manager. I'm never going to spend my hard-earned money on this location or BestBuy in general.

Feseha Ayele: I went to the best buy store which is located at Colombia height to get the phone that I paid online. They told me that there is activation problem and I waited more than 2 hours without any solution even the store manager couldn't solve the problem. It was a good deal that they posted online. It's really disappointing not to get any solution or reasonable answer about my order. Which is $999 online with activation and they told me to pay $1799 in the store.

Alexis Smith: horrible customer service. I wandered around looking for an employee to ask for help and they all ignored me. Finally someone answered and she said she’d send someone to the home theater section to help me but of course, no one was there. The Best Buy in Tysons is so much accommodating and friendly. If you want a good experience, just avoid this place

Dawn Develin: Mack was amazing. He sat with me patiently and help me with my phone purchase. I very confused and not very savvy with technology and he treated me with respect and help me through every step without getting frustrated. Overall everybody at Best buy has been phenomenal but he went above and beyond.

John Newman: Nobody asked if I needed help. I finally left and ordered what I needed from Amazon. Horrible location. Thugs and hoodlums everywhere. The whole place reeks of pot smoke. Frightening place. There was a "security guard" (I use that term lightly) sitting on level 2 eating potato chips staring at his phone. I was afraid I would be mugged or shot at any time. Avoid at all costs.

Ramona Killings: Even though I have driven past this place numerous times, today was my very first visit. I think my excuse has always been the fact that it's located on the 2nd level inside of a building. Needless to say, I was pleasantly surprised. This place is humongous! I also picked up on the fact that there are a myriad of Associates on the floor, who seemed friendly and willing to help people. That hasn't always been my experience in the past at other locations. Perhaps the fact that I came here on a Sunday, and there were not that many shoppers inside. So I came for a cellphone, and a cellphone is what zi walked out with. I had been researching the Google 6 Pro that features an 8 megapixel camera. I bought it for right at $700.00 which I think was a decent price. I can't wait to start playing with it! Now that ai know that this place has so many more things to offer, I will have to come back here again to get more stuff!

2. REI Co-op

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671 reviews
REI Co-op
Price/Quality
5
Service
5
Parking
5
Location
5
Establishment
5

Address: 201 M St NE, Washington, DC 20002

Schedule: Closed ⋅ Opens 10AM

Telephone: (202) 543-2040

Business type: Camping store



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REI Co-op: what do users think?


Michael Brown: As a company, REI should not inflict their political beliefs onto customers. That said, they carry good gear and this particular location is fantastic. Every time I have come here they have exactly what I need. The staff are friendly and helpful and generally knowledgeable. I don’t know who makes REI branded clothes and gear, but they do a good job.

Mike R: I like this store for so many reasons. First: they have excellent customer service. Today I walked in with my bike to get my flat tire fixed. A woman approached me and signed me in. Then a man walked up to me and asked if I would like to him to park my bike. I was appalled by this gesture. Second: This establishment has everything here. I mean like… leave that bike area if you want to. You will be buying anything from energy gel to underwear. Third: conveniently located right beside the metro.

Anne Probst: Thank you Jeremy in cycling for taking care of my bike I commute on. Haley assisted and was down to earth and happy. High five to Micah in footwear who helped me find a size in a scarpa I haven’t been able to find in stores in 4 years. He’s super knowledgeable and was connecting with all the customers. Thank you REI DC!

Patrick F.: The 2 stars is not for the products, it's for the lack of service. Lord forbid you need some help. I waited forever even after pushing this button (photo) and a guy that was helping someone else acknowledged they heard me and would be coming. Still waiting as I type this. FYI, I have purched thousands from this store....sigh!!

Andrea Wu: I came here to pick up my shoes that I ordered online, and after trying them out in nature, they were too big so I came back to return and get new ones. The staff helping me was very helpful, bringing me different shoes for me to try on. I finally got a pair that fit properly, and checkout was pretty speedy too. Parking on the street might be a bit tough, but it's not too bad!

H Gill: Great store! love REI… but checking out here is always a 15 min wait. The checkout line moves at a snail’s pace, and the managers/supervisors don’t seem to care. I’ve seen customers put items down and leave out of frustration.

Rebecca Tolbert: Generally a good store, but the parking situation is currently very weird. You park in the parking deck and then have to walk all the way around a whole city block because they have blocked off the elevator and stairs. So, you drive into the parking deck and then have this surprise journey ahead of you, through a sketchy alley and everything. Just wanted to give other customers a heads up!

Ben Layton: Bike shop effectively closes at 6:30, not 7:00, since you have to get on a wait-list to get the bike checked in and the wait-list closes at 6:30. Called in advance and told them when I'd get there and they didn't mention that, so came all the way here for nothing. Turnaround on basic repairs also 9-10 days rn, which is honestly nuts.

R: Oddly enough they aren’t dog friendly yet I saw a pitbull walking around without a service vest. The area around is horrendous, good luck finding a parking spot. Really disappointed that REIs aren’t dog friendly yet their competitors REI and Bass Pro is.

Bogi Yohannes: Many thanks to Tim in the bike repair department for excellent work fixing my brake line and coming up with an alternate way to fix my broken basket being held by zip ties.Tim took the time to really give great customer service and make it an amazing experience.Thank you Tim and REI for the best bike department.You guys rock to keep us rolling.

3. Apple Carnegie Library

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537 reviews
Apple Carnegie Library
Price/Quality
4.9
Service
4.8
Parking
4.8
Location
4.8
Establishment
4.8

Address: 801 K St NW, Washington, DC 20001

Schedule: Closed ⋅ Opens 10AM

Telephone: (202) 609-6400

Business type: Electronics store



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Apple Carnegie Library: what do users think?


livingmytruth 2: Michael, Gunner and Taylor were absolutely amazing. This was by far the best Apple store i ever been in. As soon as i walked in the door i was greeted by Taylor and Michael. They made me feel at home. They answered all my questions and eased all my fears about this big new location. Then i met with Gunner ( who happens to be deaf) and he was absolutely a joy. He was efficient, fast and he really made me feel comfortable through my process of getting an new ipad. Way to go Apple, this is the kind of experience i am looking for

Vi Rodriguez: This is a very cool building to visit. The history behind it is also very interesting which you can learn all about it in the basement. The building is very clean!! Lots of staff available to help answer any questions you may have. The first and main floor is the Apple store but it’s not like a regular Apple store. There is a huge selection of all of Apple’s products. On the second floor is a digital art gallery and the library but they were both clothed when I came on a Saturday. Still a cool visit and it’s free to enter and walk around.

Swire Ho: From out of town and we almost didn't notice it is an Apple Store. It was the old Carnegie Library built back in 1901. Went during a weekday at 1PM so there were more employees than customers. They have a gallery on the Top floor and basement. We walked there from our nearby hotel and I don't see any parking near the building.

Daria Willis: The Apple Store was quite an experience! I loved it! The staff was wonderful! Knowledgeable, helpful and courteous! I had an appointment for a phone and I requested help with my Mac laptop. They took care of it, cleaned it up and now its almost like new even though it is 8 yrs old! Excellent!!!

Vinh Mai: Great layout, no pushy salespeople, very helpful staff. My guy Marcus was fantastic from beginning to me leaving with a new phone.

Mauricio Pretto: I had one of the best experiences shopping in my life here The person that was helping me was death and had a interpreter in a FaceTime to help him. This is the true inclusion of technology. Amazing! I left crying of joy! Congratulations apple! This was incredible!

Seva Narkute: I have received the best service at this Apple Store location. I highly recommend making an appointment before visiting as this beautifully located store stays busy, although the staff there has been extremely helpful and understanding even on the times when I showed up without an appointment. :)

Javier “Barrio Boy” LLano: Bad customer service. Employees are not educate on customer service. Employees should wear an uniform. Bad for apple brand.

Charlie Olsen: Great service from the staff. Walked in and immediately had a staff member helping me and was out with my purchase in less than 15 minutes. Also the library building has a museum upstairs that’s really cool. 10/10 shopping experience.

Pattamon Kittiwarawut (Pat): Beautiful apple inside heritage building.Friendly staff and a lot of new products

4. Expert Shoe and Luggage Repair (Orthopedic Lab)

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80 reviews
Expert Shoe and Luggage Repair (Orthopedic Lab)
Price/Quality
4.8
Service
4.9
Parking
4.8
Location
4.8
Establishment
4.8

Address: 3808 Northampton St NW, Washington, DC 20015

Schedule: Closed ⋅ Opens 9AM

Telephone: (202) 362-6681

Business type: Luggage repair service



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Expert Shoe and Luggage Repair (Orthopedic Lab): what do users think?


lyn blatch: Cannot say enough good things about this place. I took in some boots and asked to have the toe cut out as I was in great pain. The results were just terrific. People tell me they love my boots:). So I took in two more pair and they also look great. Cannot believe how wonderful my feet feel!! I am so grateful.
Response: Thanks for your review we added 15% off your next repair visit. We look forward t repairing for your again.

Antony Evans: I never once said or acted like a loved the job done to this purse. After receiving the item back with pure disappointment with it being very crooked at the top and uneven I had no choice but to except the work that had been done to it nothing could be changed at that point. When I Initially brought the damaged purse to you guys the owner was demanding and slightly aggressive upon my request. The woman in there was very helpful and was the only reason I went ahead and did business with you all. Never again. And I would never recommend it to anyone else. I’d like to have a refund and you all can keep this purse because it looked better ripped up and broken then how it looks now. There also some sort of oil stains on the back of the purse referenced in the 3rd photo attached.
Response: Good Morning, Antony Can you let us know what the problems is why you rated us a 1 star without review? I have you in our system you drop off a very small suede green purse July 16th the purse was ripped bad. We repaired it with new suede and made the cover for the purse. You picked it up July 30th 3:30pm from the owner. He showed it to you and you stated as showed in our footage you loved the work. You thanked us and left happy. We understand we can't please everyone but we do try our best. We Understand if you got home and had a change of heart. Thanks for your business have a good day. If something went wrong with the purse please bring it back so we can make it at your satisfaction.

K Munir: I have patronized Expert Shoe Repair for at least 15 years. The proprietor, Mr.Joe, and his staff, are exceptional craftsmen (shoe dyeing, repairs, etc.). I purchase high quality expensive shoes and only trust Expert Shoe and Luggage Repair to perform work on them. I am always pleased and never disappointed.
Response: Thanks Mr. Munir for your continue support and business. We have added 15% on your account for your next repairs.

CJ “Hefe” Flood: Positive: Professionalism, Quality, Responsiveness, ValueHe did an amazing job on my wife’s old bag. Just in time for Christmas.. Fast and Great work!!
Response: Thanks CJ I added 15% on your account for the review.

Judith Henderson: I was about to throw out these boots, but wanted to see if they could be “rehabilitated”. I have a very wide foot and have great difficulty in finding extra wide, moderately attractive footwear. Joe, Tina and their team not only saved this pair but restored them to look like new. very happy feet!
Response: Thanks for the review we added 15% off your next repair

Lexi Harned: The experience I had with them was amazing! I mailed in a vintage Louis Vuitton bag that needed a zipper repair, they took care of it within a few days and sent it right back and the zipper they used was high quality! You couldn't even tell it had ever been ripped in the first place, the stitching was great. I already recommended my mother in law to them as she also needs a vintage bag repair that she has been trying to get fixed for years but couldn't find anyone! Will definitely use again if any needs arise. Thank you!
Response: Thanks and we're happy you found us. I added a 10% off your next repairs on your account. Thanks for the business.

Miriam Soliman: This place is AMAZING!!! I brought them 2 pairs of boots and the heels were worn out to the wood part and the front was frayed. 3 days later I receive an email that my boots are ready and they looked brand New! Honestly they deserve more than 5 stars, the service, work and price was all fantastic, I will be dropping off all of my shoes.
Response: Good Morning Miriam thanks so much we appreciate your business and please note you have a 15% discount off your next repair on your account. Have a wonderful holiday. Tina T, Store Manager

Kay Wingle: Positive: QualityExceeded my expectations. Sent my vintage Gucci purse for zipper replacement and they did not only replace it but cleaned and conditioned the leather too. Their work is clean. I'm a happy customer and definitely will be sending my other purses for repair in the future. Thanks Lexi Harned for recommending.
Response: Thanks Kay, I wanted to give you 15% off your next repairs but I see Lexi Harned sent it in. You can call me to create your account 202.362.6681 Tina or go on our website and complete the form. I will create your account and add 15% off repairs for whenever you're ready to send in repairs. Let Lexi know I added 15% on here account also. Thanks have a Happy Holiday!

debra nicholas: Critical: ProfessionalismI have been a customer for over 35 years. Was fond of owner and his father and happy totally with the results. The customer service they hired is consistently hostile with an attitude. I don’t think they are represented well.
Response: Thanks for your review sorry you feel that way. Our customer service is very important to us. Our store manager/counter lady is very friendly and hopefully to all customers for over 7 years now. We understand everyone has opinions we will make sure moving forward you are helped by the owner (Joe) only. Have a great day and happy holidays to you and yours.

Bruce Truitt: The repairs to my baseball cleats, luggage, and wallet were done expertly, quickly, and thoroughly, and the customer service was tremendous. They did a fabulous restoration job on an 80-year-old alligator bifold coat pocket wallet that belong to my father. It was split and falling apart but they breathed new life into it. See the photos!!!
Response: Thanks for the review and your business. I add 15% off each item for repair on your account.

5. District Camera and Imaging

LEAVE AN OPINION
341 reviews
District Camera and Imaging
Price/Quality
4.2
Service
4.2
Parking
4.3
Location
4.2
Establishment
4.2

Address: 1225 I St NW #110, Washington, DC 20005

Schedule: Closed ⋅ Opens 9:30AM

Telephone: (202) 483-0090

Business type: Camera store



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District Camera and Imaging: what do users think?


jamdonaldson: I am so grateful to Larry at District Camera, he was amazing. I had an important and sentimental project that required scanning many types of old photos. He was so pleasant and efficient. He made what was a very difficult project for me, so much better. I am grateful and I would highly recommend. Larry was awesome. We just don't have many business and employees like this anymore. Thanks District Camera.
Response: Thank you for your review. Everyone at District Camera tries hard to help our customers the best we can. This is our goal. I'm so glad you are happy with Larry's work. I'll pass your comments to him. Saed T.

Adriana Nateal Hammond: What I like about DC is how willing the staff is to explain anything technical you might want to know about using film. The only thing I'm not excited about is pricing and the lack of a detailed oriented approach to film development. For example, I had film developed and they didn't digitally convert all of my images. I was comparing the negatives to my digitals and some were missing. They were nice about it and asked me to come back in but I live NW so it's a bit of a trek. For how much you pay, it would be nice if they just did it right the first time.
Response: Hi Adriana, We usually scan all scannable negatives. Sometimes the scanner is not able to see the underexposed or overexposed negatives. Please let us know if you would like us to look at your negatives. Saed T.

Suzy Fitzgerald: I love District Camera! When I was living in DC this was the only place that I would get my film developed. Syed is the best, he is so friendly and answers all my camera and film questions! The scanning and development process is timely and the quality is very good. Would definitely recommend if you’re looking for somewhere to get film developed!

Demna Devdariani: Today, I went to the store to look for a battery for my flashlight. Ken, who was sitting beside the computer, helped me find out which exact battery I needed. He was very kind, professional, and genuinely cared about finding the item even though the store did not carry that particular battery. He spent around 15-20 minutes looking for the item online for me. He was the most genuine and helpful store associate I have interacted with in recent years.
Response: Hi Demna, Thank you for your nice review and happy to be able to help. I'll make sure Ken will be aware of your review. Regards, Saed T.

Laura McQuade: Cannot recommend this place enough! I was visiting from the UK and needed film developing before my flight back. These guys developed and scanned 7 rolls over a week and each time, I got the scans emailed to me within two days. Such a lovely experience and Marvin is the absolute best. I've always struggled loading film into my manual camera and Marvin helped me do this with my new one. Most people just do it for you and don't talk you through the process, but he did and even took the time to watch me do it a few times just to make sure I was confident. Can't recommend this place enough and excited to visit again when I'm across the pond!
Response: Hi Laura, Many thanks for your nice review and also your business. I'll pass this to Marvin. He will be very pleased. We hope to see you again next time you are in DC. Stay safe. Saed T.

Emma K Alexandra: I’ve purchased many items from District Camera including a camera and lens. The quality of the products new and used has been fantastic. However, when I rented a lens for the weekend my experience was absolutely horrible. District camera has two account systems. One for their shop and one for rentals. Rentals require an ID, which is reasonable. This is tricky for me since I am transgender and my legal name does not match the name I use. When purchasing items I use my account with my preferred name on it. When I signed up to rent I used my legal name, so it matched my ID. I didn’t want any issues. I was able to rent the lens. But when I returned it I started to have issues. The person I returned the lens to asked if they could change the name on both of my accounts. I said no. I’d like to have my preferred name used on my store account. The person then said he was confused and it would be easier if they changed the name on both accounts and did it anyway. Despite me asking them not to. Now, I’m faced with having to use my legal name when I purchase anything from District Camera. This is awkward and embarrassing. It makes me never want to purchase from District Camera again. This experience shows that District Camera is not a trans friendly business and does not respect even the basic dignity of trans people. I tried my best to make this experience quick and simple and I came out of my rental never wanting to purchase from District Camera again. Very disappointing behavior. If District Camera wants to improve their respect for trans customers they need to allow the use of trans people’s preferred names and only require the usage of a legal name where absolutely necessary, like matching an ID. Their employees need to understand that not everyone wants their legal name used all of the time. And they certainly need to stop changing the names of trans people’s account to their legal name when specifically asked not to. Update 5/2/22: I understand that District Camera must accept an ID. That is not my issue. My issue is that my name was changed *in another account* for no apparent reason, even when I asked the person not to. I had to explain to the person I was working with my gender in front of many other customers
Response: Hi Emma, I'm sorry about this issue. Please rest assured that, District Camera and its employees DO NOT discriminate any type of customers. Our customers are our assets. Unfortunately, due to banking requirements we have no choice but to check IDs at the time of the transactions. I hope you understand our dilemmas and pleeeeease do not get upset with us. Saed T. Emma, I'm here to help solve this in a proper way. Please email me at: saed@districtcamera.com

Cynthia Loaiza-Shipp: I have only positive things to say of District Camera and Imaging! I've been going to this location for over a year now to get my camera cleaned and they are always so professional and punctual with their work. Today I needed a small accessory to turn my tripod into a sort of light stand so I went into the store. The service I received was above and beyond and I honestly cannot remember the last time I was served so well by any business! Even thought the part I was looking for was relatively inexpensive (about $10) Ken went out of his way to help me find the accessory. While Ken was helping me find what I was looking for Marvin and Syed asked me more questions about the lighting set up I was trying to work. Through a series of question, they helped me realize the amount of weight I was trying to put on a tripod would probably not work as the setup would be unstable and possibly unsafe. They helped me figure out that what I was actually looking for was a travel light stand. Unfortunately, they were sold out of the travel light stand that I needed, however this did not stop them from continuing to help me. They contacted another local camera store and after finding out they were sold out as well went as far as to contact a local camera store in San Jose, CA which is where I will be traveling to for my shoot. This entire team went above and beyond just as they always do and it made me realize it was about time I came and left them a review. Thank you Ken, Marvin and Syed! I am so thankful to have District Camera in DC and to be able to count on you all.

J F: I visited the shop today and I was greeted by the nicest employee, Ken! I was a little nervous to go in because I am quite a novice when it comes to photography. Luckily, Ken sensed my hesitation and kindly and patiently walked me through the entire process. I mean the entire process — film, shooting, and setting up my cameras. Also, Ken made sure to let me know what cameras were worth investing. I wish I could give this place 10 stars just because of Ken! I definitely will come back again !
Response: Hi JF, On behalf of Ken and the rest of the staff I would like to thank you for your heart warming review. Saed T.

Jon Bauer: In Washington for for a conference and found myself in immediate need of a card reader. Not the easiest thing to find. But when I googled nearby photography stores they came up. Only a couple blocks away. Not only that, I was met with most knowledgeable & friendly staff I could imagine. The store is stocked with new & used equipment. A small downtown oasis!
Response: Hi Jon, Very nice of you to spend some time a leave us your nice review. Thank you so much. Saed

Alex Baughman: I am a regular customer at this location, but not one to write too many reviews. However, during my latest visit, the staff provided service that made it necessary to write a review. I was almost two months late to pick up my developed photos; against all odds, Ken and Deon found them for me after looking for about 20 minutes. To be clear: they didn’t need to do this; they simply went above and beyond. I’ll look forward to always being a returning customer, especially at a place with such knowledgeable, friendly, and committed staff.
Response: Hi Alex, On behalf of our staff I would like to thank you for your business, your support and your 5 star review. May you have a healthy and happy New Year. Saed T.

6. Trunk Club

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72 reviews
Trunk Club
Price/Quality
4.6
Service
4.5
Parking
4.5
Location
4.5
Establishment
4.5

Address: 525 9th St NW STE 700, Washington, DC 20004

Telephone: (800) 385-0100

Business type: Clothing store



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Khai Le: I was introduced to Trunk Club by a friend and I accompanied him to his visit and got to experience some myself. The store is pretty nice with a bar ready to serve you while waiting. They have been acquired by Nordstrom so they can tap onto a bigger reservoir; that doesn't mean that they have a big inventory in store. I have a pretty small and lean body so there were not many pieces for me to try on. However, they do try to mix and match and help them spice up your style. I'd recommend this place if you need a little hand with fashion.
Response: We're glad you stopped by our DC Clubhouse, Khai! We encourage you to keep connecting with your stylist so they can learn more about you're looking for and get better with every Trunk or appointment. We hope to see you again soon!

Chris Bodley: My wife and I have been enjoying Trunk Club for over a year. Highly recommend meeting your stylist at one of the locations. For folks in Boston Courtney is the tops and for those in DC Kirby crushes. Visiting one of the physical locations definitely escalates the shopping experience.
Response: We love the relationship our customers have with their stylists. Thanks for this amazing review!

Laurel maury: I told them I'm an older professional woman with responsibility. They send me a cropped top blouse and a bodysuit best suited to a 23-year-old who parties. I tell them I have ankle problems and can only wear flats, so they send me platform shoes that would cripple me if I wore them. I gave them a budget of $100-$200 per item; they send me items ranging from $200 to $350. The only things they send that I'd consider are hugely overpriced, shapeless items similar to I can buy on Uniqlo or at Costco for $40, and they recently sent me what I consider the ugliest shoes I've ever seen. Basically, I've gotten one good pair of jeans from them. I'm returning everything this month, and giving them one more month to see if they can send me something decent. Otherwise, I'm cancelling the mo-fos. Seriously, they're very ageist. I don't know who they're selling to. (Neither do they, apparently.) It's clothes for people in their early 20s that are priced for people in their early 50s.

GMAIL ACCOUNT USER: I have to be their biggest fan. This is by far the best subscription service out there. I was able to update my career and vacation wardrobe from my home; finding items that were unique for my taste & budget. It’s like Christmas and valentines together. :)

Erinn Broadus: I am all about a personal stylist and I don't mind spending a bit of money on clothes, but I will not be returning to trunk club. The first time I went there was with my boyfriend and he got exceptional service, while there were very few options for women. My stylist said she would hand pick items for me before our next appointment and so I agreed. After filling out a style profile and explaining exactly what I was looking for my stylist presented me with about 10 garments that I would NEVER wear. It's clear that they are making a profit out of shopping from the clearance rack.

Jennifer Stephens: For 1.5 years I've always had a great experience whether ordering through the catalog or coming on-site to pull items. Even through stylist changes I've been happy. But, what really put them over the edge is how the team responded when things went wrong. I got an entire trunk where nothing fit well or looked great. I sent every item back, but my stylist, Monet Ray, assured me that all was not lost and had me come in and was able to pull items from the warehouse that turned my spirit around. Another time I bought a jumpsuit (so trendy am I!) and sent it off for altering. It came back too tight to put on (a mis-tailoring). SIX, yes SIX staff stepped up to scramble and help. I came out of the dressing room incredibly upset, but front desk staff Audrey empathized pulling in another stylist Elena who was there to work with me and assure me all would work out, tailor Alexander, and yet another stylist, Shayla, to pull alternative options. They fixed the issue quickly on site. And in the middle of it a manager came of just to check in. How a company responds when things go wrong is so much more important to me than things never going wrong. Trunk Club really came through and I can't recommend them highly enough.

Lauren Geiger: Do not expect great customer service, especially online. I had Trunk Club accidentally over charge me by over $800. I emailed customer service, messaged my stylist and called the customer service line. That was five days ago. My stylist never responded, customer service never emailed me back and it took three phone calls before I spoke to anyone on the customer service line to get my money back. So, case in point, they carry good brands and I enjoyed the service, but if you want to be valued as a customer do not use Trunk Club. They could care less about your business.
Response: We want all of our customers to love their Trunk Club experience and we’re sorry to hear that you haven’t. If you’d like to shoot us a note, we would be happy to help look into this for you. Please email: service@trunkclub.com. Thank you.

Keri Christensen: Update: what a difference a different stylist can make. Elyce has seriously changed my wardrobe and entire attitude about shopping. She very quickly learned my style, and is great about suggesting things I wouldn’t try own my own but end up looking and feeling great. Really impressed by her ability to help me actually enjoy shopping- I have purchased more from Trunk Club in the last year than I have in stores for a decade. I get complimented every time I wear one of the outfits Elyce has helped me put together. Original review: Super unorganized. I worked with this service for 4 weeks, trying to get some beautiful spring clothing for work. I answered hours and hours of questions about my preferences, provided pictures, discussed colors and styles I liked, and what I needed clothing for. The clothing sent included nothing even close to what I had described - it consisted of 6 long flowery dresses in pastel colors. Since I am not 7 years old and don't work at the Easter parade, I was very disappointed in these selections. After 4 weeks of waiting I still didn't have any new clothing, and was informed it would take 2-3 weeks to get any more. The on-site location doesn't have a wide range of sizes, and as a tall size I needed more selections. Very disappointed in the service which I was very much looking forward to.
Response: Thank you for such a wonderful review, Keri! We're so glad you decided to give Trunk Club another try and that Elyce has been able to find you outfits that you feel great in.

Amy Graff: Beautiful, comfortable space with excellent service. My stylist listened to what I was looking for, pushed me a bit outside of my comfort zone (in a good way!), and even helped me reframe how to use pieces I already own. Picked up a few high quality things (with tailoring!) and am awaiting my first trunk to fill the gaps we couldn't in-store.

Joseph Stazzone: Beautiful interior design. Very helpful specialists. I worked directly with Caz and Courtney. They hand designed two shirts with me, choosing fabric, stitch patterns, collar type, buttons, and thread colors. Everything tailored to your exact fit. It is not cheap, but if you want to look nice, I highly recommend picking up a couple outfits from these guys!!

7. Child's Play Toys & Books

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262 reviews
Child's Play Toys & Books
Price/Quality
4.7
Service
4.8
Parking
4.7
Location
4.7
Establishment
4.7

Address: 5536 Connecticut Ave NW, Washington, DC 20015

Schedule: Closed ⋅ Opens 10AM

Telephone: (202) 244-3602

Business type: Toy store



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Scott Selliers: While in town for my wife’s work, my son and I have been out exploring the city. We have never been much for buying tchotchkes as souvenirs, yet few things can bring back the memories of travel like a material thing found along the way. After visiting the gift shop at the National Aquarium in Baltimore and seeing the crummy toy offerings, I told my son we’d find a real toy store - and Child’s Play Toys & Books is definitely that! We were greeted and assisted by passionate toy aficionados - professional retailers. Take your time when you visit this store - there’s a ton to see. Now my son has a quality toy that will bring back memories of our DC trip. We also had a puzzle gift wrapped for free at the counter as a gift for my father-in-law for watching our animals - this was the perfect store for us today! (You know you’re dealing with a serious store when they have an entire shelf dedicated to the best board game ever made - Catan!)
Response: You made our day! Thank you so much for visiting! We look forward to seeing you on your next trip to town.

Martin Lucero: What an awesome story, great toys and games for people of all ages. The store is far bigger than you might first realize and they are incredibly well stocked. The staff are passionate and helpful. They were able to discuss Legos in detail with my seven year old son and help me find the perfect board game based on my vague requirements. On top of all that, the prices are very reasonable.

beyondTabu: Lots of options. Shelves were sparse which is expected as it’s Christmas time. Staff were friendly and helpful. They have wrapping at the back of the store for purchases.
Response: We've been hit by the supply chain issues, too, unfortunately. Thank you for the kind words!

Christabelle Cruz: The best toy and gift store ever! I’ve come here multiple times and every time, a worker asks if they can help. I tell them the ages of the children I’m shopping for as well as the interests, and they always direct me to the perfect options and gift. They are super knowledgeable and helpful! Always a positive and happy shopping experience at Child’s Play!
Response: Yay! We're so glad you've had great experiences. We appreciate your business and your kind words!

Walt Nicholson: This is one of the best toy stores I’ve come across in years. If you have a child who needs a toy - it’s here. All ages, abilities and interests. Lots of fun educational toys as well as sheer joy. Big Lego section, model rockets and tons for little ones. The staff were super friendly and made perfect recommendations. Will definitely be back for birthday presents to come!
Response: Yay! Thanks for the kind words!

Lisa Lavelle: This is the best toy store ever! Love the helpful staff, they always have great recommendations and they are incredibly knowledgeable about the products. Wonderful selection of toys, games, and books.
Response: Thank you so much, Lisa! We look forward to seeing you again soon!

Leif Engler: Amazing place to buy toys, especially legos and figurines. There is also a small book area in the back aswell. Would recommend.
Response: Thank you for taking the time to leave such a nice review! We look forward to seeing you again soon!

PauloMichelle Dorsey: This place is amazing, my son has been busy in an adventure of a lifetime. You may not have Toys R Us, (RIP) but you can bet the adventure awaits you here. The pictures is just a point of the mass of toys. There's parking in the back and the front. Food and Starbucks next door. The employees are Soo helpful with joy.
Response: Thanks for stopping in & for your kind words. You made our day!

Martha Coe: Best toy shop in the district. You can always find something good for a present.
Response: Thank you, Martha! We look forward to seeing you again soon!

Christina Valentiner: This place is magical. I want to buy everything for my kid but I dont- they have a huge selection and the staff is incredibly friendly and knowledgable.
Response: Thank you, Christina! We appreciate you taking the time to write such a lovely review!

8. Walmart Supercenter

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7110 reviews
Walmart Supercenter
Price/Quality
3.7
Service
3.7
Parking
3.8
Location
3.7
Establishment
3.7

Address: 99 H St NW, Washington, DC 20001

Schedule: Opens soon ⋅ 6AM

Telephone: (202) 719-2110

Business type: Department store



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Kev- keepingitreal: This Walmart offers Capital City Mambo Sauce, Fruits, Vegetables, Seafood, Poultry, Dairy and all sorts of Household Items. This Walmart needs to improve its Elevator services, only two out three of the elevators are working, it would be nice if they removed one of the elevator and replace it with stairs that lead customers from the parking garage to the street level and to Walmart store level for easy access. The current stairs only give customer access from the street level to Walmart store and no access to the parking garage. This Walmart includes a Pharmacy and free two hours of parking in the parking garage. This store has shopping carts available in the store and in the garage areas.

Mirka Mendez: It's Walmart, there are no grocery stores nearby (that I know) so it's an option. Smaller than the usual supercenter, very small produce section. There was an approximately 10 min wait at every registers when I visited.

PaulDavid Morado: Not exactly the best side of town. It is Walmart so all things that go with Walmart come along with this place. It's not close to any Metro station so be prepared for a walk is it on the other side of Chinatown. Excellent place for fruits and vegetables in all things grocery but be prepared also to bring your own bags as there seems to be carts missing

Aminah Imani: Its conveniently located but not the best Walmart to be in. The customers were loud and the security with large bullet proof vests doesn’t make it a welcoming vibe. Grab your products and head out quick. They do validate parking and leave patience for the slow running elevators. The employees were helpful and efficient. This location isn’t my preference but it gets the job done when in dire need.

Sassy Sauce: Mixed experience with this store. It’s a good location and there is parking available in the underground garage. First 2 hours are free. The store has items locked in a case that I couldn’t understand. For example, women’s underwear and some personal hygiene items. Also, the store wasn’t too crowded while I was there and the associate I asked to help me gave me clear directions as to what aisle the product I needed would on. The parts of the store I visited were clean and the overall shopping experience was ok. No major complaints. Just strange observations about profits being locked behind glass.

C. Zed: Well it exists, that I appreciate. I’ll continue to shop here. The cashiers scan items more than once, has already happened twice for me. The store is small and often too messy. The aisles are narrow, and the carts are way too big for the store. Many items are locked behind cases. Could be a better experience, especially for the closest location to the US Capitol.

Henok Garedew (Henny breezy): There is always problems in this specific Walmart all the timeI don’t recommend it

Virginia S: Need more employees/cashiers working. These stores rely too heavily on self checkout. Which is fine if you like to DIY but there shouldn't be so little cashiers that you turn the customers into employees and shoppers at the same time. Some people go shopping for the experience of the human interaction they have buying their things, having someone else ring it up is part of the experiences. Stop cutting corners your customers are not happy with it trust me

Van D Peluche: Terrible terrible. Twice I have ordered online groceries and the first time I did not get it until an hour later and the second time I didn’t get it until a day later than the scheduled period. Absolutely awful. Plus no one in any department answers phone calls. And their produce is very poor quality. May as well not even have the grocery delivery service. Will not even notify about orders being held for the next day.

Harriet Saulsbury: Love shopping at Walmart, some of the eorker are rude ask them a question they always say its not my department and walk away. Another thing as many seniors and disable people shopping there on a daily basis you only have maybe 10 electric scooters for the entire store which is a super store but you have maybe only 2 scooters working. You also took away your seating you have in the lobby of the stores where are we supposed to sit and wait on rides and family members to finish shopping?

9. Bed Bath & Beyond

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559 reviews
Bed Bath & Beyond
Price/Quality
4.3
Service
4.2
Parking
4.2
Location
4.2
Establishment
4.2

Address: 3100 14th St NW, Washington, DC 20010

Schedule: Closed ⋅ Opens 11AM

Telephone: (202) 232-4310

Business type: Department store



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Mia K Arakaki: Good customer service. But the drug store stuff is very limited. I live in ny and compared it's not the same experience. There are no holiday meat /cheese / fruit baskets from what I saw. I wanted just one working hands... But no i had to get a lip feet combo... Limited variety of popular deodorant scents

Jack Scott: First visit to this location got what I was looking for plus purchased a few more items staff was very helpful on the phone and in the store inside was clean and well stock 👍 really enjoyed my visit

Carlos Angel-Luciano-Harris: The staff is incredibly helpful and they get you through the checkout pretty quickly. Great sales and great smells. Check them out.

Matthias Galan: Customer care at this location is super unhelpful. Brought in a broken item got yelled at and was refused to replace the item today.

Margot Igland Skarpeteig: Nice selection, decent prices and - last but not least - superb service from all staff we encountered. In particular, I wish to thank Carl Dunking who went out of his way to help us. We carried several bags and asked him if it was hard to get a taxi from there. He put all our our bags in a shopping cart, brought it out in the street and stopped a taxi for us. All with a friendly smile. Thank you so much, Mr. Carl Dunkin! (I hope I got your name right.) You made our shopping experience a breeze!

Bobby Kushington: If the line at Target is too long you should come to this store if you aren't buying clothes or electronics. Saves you plenty of time.

Martin Gross: Love Beyond the Bed and Bath. Great products, that foes with any mood or feelings that is felt for the day and night.

CgScor G: Well organized and you can find different things that you won't find anywhere else.

Matt Jepsen: Whatever you do, don't order online. BBB uses UPS Sure Post where UPS delivers to your local/regional post office who in turn delivers it with your mail. I'm a big proponent of the US Mail and I have no beef with UPS. But, they often don’t work well together and the handoff makes for significant delays. If you're going big box for online shopping, stick with Walmart/Target/Amazon or better yet, support a local business.

Patrick: The people working do not wear the masks appropriately - mouth covered, nose not. One employee was kind enough to put more disinfectant wipes for the carts after asked him to. Cool products and great place to get small sized items for travel.

10. Apple Georgetown

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1399 reviews
Apple Georgetown
Price/Quality
3.9
Service
4
Parking
3.9
Location
3.9
Establishment
3.9

Address: 1229 Wisconsin Ave NW, Washington, DC 20007

Schedule: Closed ⋅ Opens 10AM

Telephone: (202) 572-1460

Business type: Electronics store



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Elior Manier: Booked an appointment yesterday 12/28/21 which never got confirmed by email, most probably cause the employee never clicked the button. Impossible to enter the store after that, no way to see a manager, and no way to even communicate with an employee inside. This is scandalous knowing I organized my day to free myself for my 6:00 PM appointment.

No: GO ANYWHERE ELSE FOR YOUR REPAIRS!!!! I went in for my mac book pro battery placement (late 2013 retina) and they absolutely destroyed my motherboard making my speakers useless. I looked inside and was amazed. This was definitely on purpose since a wild animal could do better.

Courtney German: Had a highly positive experience at this Apple store - I had a major issue with my phone while traveling to DC for work and went to the Apple store without an appointment. They squeezed me in for a Genius Bar appointment with minimal waiting and Stanley The Genius spent over two hours with me running diagnostics, speaking with my cell phone carrier company, etc. He was AMAZING. The staff went above and beyond to help me and I'm incredibly grateful. Exceptional!!

vze1nv91: At the moment Apple wants you to order their products online and only go to the store for pickup. I got there an hour before my reservation time and asked if I could get my product. They were gracious, did it and I was out in ten minutes. It was so enjoyable I almost splurged on an Apple Pencil. Apple is very particular about the buying experience and it shows in the professionalism of the staff.

Katze Love: I had nothing short of an unpleasant experience here… As others have mentioned, the rude and dismissive staff are in no rush to offer assistance. I had an appointment to pick up items, arrived on time, and still waited about 20 minutes to receive my order. Before that, I had to wander around the store trying to find someone willing to help me. The most comical part-- when a staff member finally came by with my items, he carelessly tossed the bag down on the table and $500 worth of apple keyboards rattled out onto the counter. Lol! Way to show how much you care. The location is convenient though.

Mr. Mendoza: Sadly this store lacks any customer service. I've visited this store several times and every time, the staff has been great at ignoring me or making me feel as if I'm interrupting their lack of work. In one particular instance, one of the store's staff told me that he could multitask while servicing me. He thought talking to me and another customer that interrupted our conversation, while texting or checking his phone was productive multitasking.

C Leo: I’ve always received great service at the Apple store esp the one at Clarendon and Tyson’s Mall and I was just disappointed with the service at the Georgetown location. No one greeted us when we walked in. When I found someone up front and told them I had a 6:30pm appointment they directed me to the back without checking their tablet or asking what it was for. After taking a while to locate my appointment, she then directed us to the front. ( at the other store, they would greet me by name and direct me to the right staff to assist) My friend asked if there was a restroom and he directed her to Wawa across the street. The overall energy of the staff there was low… like they did not want to be there.

Kasra Ladjevardi: One of the rudest apple stores I know of. I am a huge fan of Apple, and I have always thought that they have really great customer service. Most Apple stores I visit today have great people and the Genius Bar staff are very friendly. However, my last two visits to the store left such a bad taste in my mouth

Don Wang: I literally purchased my first iPhone 13 pro max and I was having trouble with their Air Drop option to my friends. Went into this Apple store hoping one of their representatives will be able to assist me but instead another gentleman came over and told our female representative to assist someone else. Now, they just pushed me to their IT phone service instead. Does this mean my IPhone is defective? Should I be switching back to Android base phones instead?

Abby: The three times that I went there to try to buy a new phone while turning in my old one, I did not have a positive experience at all. One of the times I got there at 9:30am (Google’s hours indicated they opened at 9am), and I got berated by the staff and security telling me I shouldn’t be there when they opened at 10am…well it would be great if they updated their hours first before scolding me for something I didn’t know and opening an open door. The other times that I’ve been there, the staff was not very helpful either, which was disappointing considering the amount of money I’d be spending on a device. I ended up going to the Carnegie Library location instead, and the service was so much better there, so I’d definitely avoid this location for any future purchases and go there instead, even if it’s located further away.