Best Sock Shops In Washington Near Me

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1. Old Town Sock Co.

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24 reviews
Old Town Sock Co.
Location
5
Prices
5
Product Quality
5
Establishment
5
Customer service
5

Address: 1003 King St, Alexandria, VA 22314

Schedule: Closed ⋅ Opens 11AM Thu

Telephone: (202) 836-7127

Business type: Store



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Old Town Sock Co.: what do users think?


Joretta Ezell: This place was amazing! Great location and Mitchell was so helpful with immediate responses to all our questions. He went above and beyond helping us navigate and referrals for apartment hunting for my son. Can’t wait to come back and will definitely be staying here again. Thanks so much!

Ainsley McDermott: i actually love this place so much. SPECTACULAR selection of the best socks, affordable price, awesome location, and the nicest employees ever :))) p.s. my absolute favorite shark socks are from here
Response: Thank you for the kind review

John Martin: Old Town Sock Co. is one of the funky cool stores you'd least expect rolling down King Street. Sure glad that I stopped in though! Two floors of socks for any occasion. Literally, socks line the walls from the floor to the ceiling. I am a professional so I bought several pairs to keep up with my colleagues in the office on the sock game. The sock game is CRITICAL. I will be headed back soon... Need to get some for my wife... She's jealous now.

Jennifer Pickens: Great SALE prices! Very helpful staff. Awesome selection of socks to chose from.

Rich F: Friendly service, small shop so good selection but not what I was expecting.

Dan Dellapenta: Great place to purchase socks with a message. I love this place and the sales staff.

Robert W: Cool socks and nice staff who are great to talk to

Sharleen: Loved the selection, unique and comfortable socks!

Nick Hinton: Great store with a huge selection and great pricing. I'll be coming back soon.

Mohamed Ibrahim: Their huge variety, amazing offers, Their sales girl, were all perfect

2. Nordstrom Rack

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1054 reviews
Nordstrom Rack
Location
5
Prices
5
Product Quality
5
Establishment
5
Customer service
5

Address: 1800 L St NW, Washington, DC 20036

Schedule: Closed ⋅ Opens 10AM Thu

Telephone: (202) 627-3650

Business type: Department store



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Nordstrom Rack: what do users think?


Bojana Stef: I never had such a negative experience in Nordstrom. There is a clear sign at the entrance door and in the store stating that if I download their app-get $5off. In from of the cashier and later store manager Ronda I did that and then they declined to give me $5 off as some banner on the app didn't show up - no explanation no nothing. I never had the Nordstrom app before (during covid, I was in Europe, and I just came back, so I didn't have the app). I will communicate this to Nordstrom.as well. If something is advertised, they have to honor it.
Response: We're sorry to hear this was your experience and for any inconvenience this has caused. If you would like any additional follow up to discuss this experience further, please send us an email to dgtlstrrvwsmb@nordstrom.com with more details as well as your contact information and we can certainly arrange that. -Tasha

Darlene jackson: 8/28/21, Voting rights March bring me to DC. And provides me an opportunity to check out Nordstrom Rack. I haven't done so in NY. SALES TIME! I bought 2 $15 T- shirt dresses and a $ 10 sweater!Great bargains at DC's Nordstrom Rack!

Jason Almeida: Great place for branded items at discounted prices. Ok maybe they might not be the style of the season but it's still worth it. Street parking is easily available all around the store. It's not as big as some of the other outlets but you'll still find a great verity of products

Hilda Kroll: The only department store in the area. Clean and organized so that it's easy to find what you're looking for.

George Brightman: Plenty of stock, although uneven from department to department. Staff on hand were friendly, capable and obviously very busy ( probably quite a few out sick or under quarantine ) -- so bring your own sense of fashion, do some browsing, and go home with some serious bargains !

40ish Sophisticate: This is the worst Rack I have ever been to and I am a frequent shopper plus a Nordstrom card holder for decades. The service is very poor. Lots of standing around, only one person checking out but plenty of security though. Will not return. This an update- I am just now seeing that the cashier did not credit my account for my return! This is absolutely unacceptable! I wish I never shopped at this location 😪
Response: Hello, We're sorry to hear about your recent experience at our store. Thank you for your feedback and we'll be sure to share this with our teams.

M Hunt: Horrible "customer service" at this location. Employees are rude and extremely unhelpful. I understand that retail has its challenges and am completely empathetic; however, multiple employees across the board at this location are downright terrible at their job and their attitude is even worse.
Response: Thank you for taking the time to share this with us. We're truly sorry for the disappointing experience and will send this feedback over to our teams. - Trevor

Jon Scott: You never know what you are going to see in the mens shoe dept. I usually come here to ' just browse' but most of the time I find my self purchasing yet another a new pair of kicks!

Stacy Lemery: Nordstrom Rack is a great place, in-person or online for a myriad of goods, particularly shoes since Nordstrom the Department store is known for shoes and carrying extended sizes. I have noticed a shift in the Nordstrom Rack stores to now carry home goods like sheets and bedding. Be careful if you go in there - it's easy to shop, shop, shop!

Leonard Schneider: Great location. Some of the Racks are hit or miss, this is one of the good ones. Nice staff

3. Old Navy

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183 reviews
Old Navy
Location
5
Prices
5
Product Quality
5
Establishment
5
Customer service
5

Address: 3100 14th St NW Space #117, Washington, DC 20010

Schedule: Closed ⋅ Opens 10AM Thu

Telephone: (202) 299-0650

Business type: Clothing store



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Old Navy: what do users think?


wind day: Great customer service ! I have been here quite frequently and the women working there have been super helpful and sweet. Even the male guards are polite and greet you at the door :) Great place to shop !

Michael Miller: Great customer service. Public bathroom. Clean well organized store. No on sight parking.

Mya Sinclair: Just fair that I will review after shopping here so mnay times. Love the Old Navy and what they make. Prices are OK and amazing on sales.

Darryl Carter Stevens: Everyone is friendly and helpful. My cousin and I went to buy some clothes for my nephew. It was easy to find his size with plenty of options we able to find some great stuff. Plus we were able to get a discount. A very pleasant shopping experience.

Rebecca Jones: Store is so neat and clean. Everything so well organized and Mgr and male staff member was so helpful and pleasant. Very nice store and they are having a great sale this week. Will definitely be shopping there more in the future.

keva bates: This particular location did not have a lot of customers at 5pm on a Sunday. There are new items out with a nice size clearance section in the women's department. The lines were quick. Employees were helpful and friendly.

Lonshanda hillard: I love to do in-store pick-up they are on point with it

Sheneil Black: Shout out to Latoya!!! I needed to swap something for a different size but they no longer had it in store. She kindly suggested she could order online for me. Thank you!

Vander Barfield: Very respectful workers love the cleanliness n customers first vibe thanks Ms V for vander

Donna WalkerJackson: The security person at the front door is rude. I said good morning and he turned his head, that's why he can't catch a thief but I did and I dont work there.

4. Pacers Running

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97 reviews
Pacers Running
Location
4.8
Prices
4.8
Product Quality
4.9
Establishment
4.8
Customer service
4.8

Address: 1821 14th St NW, Washington, DC 20009

Schedule: Closed ⋅ Opens 11AM Thu

Telephone: (202) 506-2029

Business type: Running store



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Pacers Running: what do users think?


Jasmine: Loved this local shop! Great selection of quality running shoes. The staff was very kind and incredibly helpful. I was sized so quickly and was paired with a perfect pair of running shoes. They had lots of cute running gear and clothing too. They also have buy 3 get one free promo for socks!
Response: Hi Jasmine - thank you for your review and for visiting us at Pacers 14th Street. We are happy to hear you had a fantastic experience working with our team to find the perfect pair of running shoes and gear. We appreciate your business, and we hope to see you again when it's time for a fresh pair!

Mary Bei Prince: i visited the pacers on 14th street in search of a trusty walking shoe and was immediately greeted by two of the most customer oriented and knowledgeable employees, Sam and Ethan. They asked me a series of questions and watched me walk before using their expertise and experience to conjure a series of shoes that would support my flat, wide feet and supinated ankle. After trying on four different pairs of shoes i chose the arahi’s because of the spacious toe box and pitch. As someone with problem feet, shopping for shoes is extremely anxiety producing, but Sam and Ethan cultivated a comfortable environment in which i felt deeply cared for. I would recommend pacers to anyone looking for sneakers and community :)
Response: Hi Mary Bei - thank you so much for your review and for shopping with us at Pacers 14th. We are very happy to hear about your wonderful experience working with Sam and Ethan through the fit process to find your perfect pair of running shoes. We hope you enjoy your new Hokas and we can't wait to see you again when it's time for a fresh pair!

Mike P: The best running store! They organize runs on almost every day of the week. If they don't have a run at this location, they most likely have one at one of their other close by locations. One thing great about these runs is often they'll do a partnership with a shoe brand to lend a pair to try during the run. This is the best way to try a new shoe. But they also have a pretty good return policy if you don't try it and just purchase it on the spot. The staff is very familiar with running stances too (pronation, comfort, etc) so if you're new to running, definitely consult with them to understand what type of shoe you need. Everyone working there has been very friendly everytime I've purchased a shoe or socks. They also are generally the same price as other places, but honestly even a few dollars more, makes it worth it for the service they provide. Hope you check them out whether you're new or seasoned to running!
Response: Hi Mike - thank you for visiting us at Pacers 14th Street. We are glad to hear you are enjoying our social runs as well as the shopping experience with our fit specialists. We hope to continue seeing you at our runs and our team can't wait to help you with your next pair of shoes. Happy running!

Blake Arrington: Great staff, very kind and helpful Sarah helped us do a walking test to see what type of shoe is best for us. She brought out multiple shoes all with a smile and was very kind and helpful If you are looking to get into running or just being more active this is the place to start
Response: Hi Blake - thank you for your review and for shopping with us at Pacers 14th St. We are very glad to hear you had a fantastic experience shopping with us for new shoes and Sarah was able to help you find the perfect fit through a gait analysis. We hope you enjoy your new shoes and we can't wait to see you again when it's time for a new pair!

Jessica Long: I went there to check out my next pair of running shoes. I told them what I was in previously and what I wanted to try and they were very accommodating! They didn’t have the shoe I wanted in the color I preferred, but ordered it for future pick up. Tim was a great help!
Response: Hi Jessica - thank you for visiting us at Pacers 14th Street. We are so happy Tim was able to help you find your next new pair of running shoes while shopping with us. We hope you enjoy your new shoes and can't wait to see you again when it's time for another pair. Happy running!

Michael Kennedy: Pacers is the best thing that has happened to me since moving here. The run club is friendly and well organized . When purchasing, the staff (Steve and Elyse) are supremely knowledgeable about the products , and unlike other stores are actual runners. 🤘

H Greenjeans: So thankful to have this local running store. The employees are always so friendly and accommodating. I'm a larger person and I don't get looked at sideways when I walk in. Surprisingly I run at least three times a week and several miles at a time, so I need to replace my shoes at least twice a year. On this last go-around, covid policies were abided by as well as social distancing. Employees gave their recommendations and I had fun picking out new shoes AND socks. They have Darn Tough running socks now too! Anyways, awesome store and I can't wait to go back! Thank you all!
Response: Thanks for coming in! We appreciate your business.

Andres Mendoza: Really nice running store with a good variety of shoes and running gear. The staff is really helpful and knowledgeable. They took the time to fit me properly and answered all my questions, and I had several. Kelce was the gentleman who took care of me and he really gave me helpful information without overwhelming me. I ended up with a pair of Brooks and a nice DC flag hat. I definitely recommend and will go back.

Tate Harris: Zach saved my feet!!! In my 18 years of life, I have never been able to find a pair of shoes that feel great on my awful feet. After walking 15,000 steps a day touring DC and suffering through every minute of it, I came into Pacers Running to get fitted. Zach had me take off my shoes, measured my feet, watched me walk, and gave me a few options. He was so sweet and professional and clearly incredibly experienced and skilled. It felt like he read my mind in terms of what I needed! I have never had shoes that fit me so well. People have told me that I need arch support for my whole life even though I find it painful but Zach knew just what I was talking about and found shoes that support my feet in other ways! My feet and I are SO grateful.

Walker Livingston: Extremely professional, helped me out greatly for a shoe appointment. I've been running in what they recommended for the past two weeks. I need slightly more cushion, and the shoes have been perfect. Heading here the next time I need a new pair.
Response: Walker - Thanks for shopping with us and we are thrilled to hear that you were able to find exactly what you needed. We can't wait to see you again soon!

5. T.J. Maxx

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1101 reviews
T.J. Maxx
Location
4.3
Prices
4.2
Product Quality
4.2
Establishment
4.2
Customer service
4.2

Address: 601 13th St NW, Washington, DC 20005

Schedule: Closed ⋅ Opens 9:30AM Thu

Telephone: (202) 637-1261

Business type: Department store



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Hilda Kroll: I started shopping here years ago because the store is so conveniently located across the street from the Metro station. It's always clean and neat and there's a large selection of clothing, accessories, jewelry, cosmetics, housewares and more. The staff is very friendly and helpful.

Esse Darden: Good selection and variety at this location which I'm finding to be the usual standard. I was able to find things I was specifically in the market for and try them on in the dressing room. Ultimately I made a purchase and applied merch credit towards it. Great pricing and good feeling upon leaving.

Darlene jackson: 8/27/21 visiting DC for Voting Rights March and decided to visit TJ Max to compare it 2 NY stores and of course they carry the same items!! I was surprised to see 🎃 item!!

Terry Eppler: At the last minute, I needed a tie and shirt. It was during the week and I was staying nearby. It was pretty easy to find. Security showed me where ties were located. Not many options under the circumstances but TJ cake through for me!

Laveria Whitby: I love to shop at this TJ Maxx it's well organized well stocked and you can always find what you're looking for the hours are also good and it's very clean and the cash is a very respectful thank you

Joseph Althouse: My favorite place to shop. Great bargains.

Michelle Everett: I love this store!! Mainly because they carry my favorite brand of candles at a significant discount. Also, the salesperson that I always get, Jaqueline is wonderful.

B “Cardidon” Mar: Nice TJ Maxx parking is horrible outside though but they did have a lot of variety of gold which is at a very reasonable price was almost going to purchase something but did not

Angela: I was nice, clean, and the staff was helpful. Quick check out, and everything was organized in it's place

Aaron Nicholas: This store always have what im looking for and more. employees are knowledgeable and friendly

6. Lost Sock Roasters

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95 reviews
Lost Sock Roasters
Location
4.6
Prices
4.7
Product Quality
4.6
Establishment
4.6
Customer service
4.6

Address: 6833 4th St NW, Washington, DC 20012

Schedule: Closed ⋅ Opens 7AM Thu

Business type: Coffee shop



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Hind KH: I loved the place. It is small and cute one. They have a lot of plants and I liked that. I ordered orange latte and it is so good. I tried egg sando with bagel and it is yummy.The staff are so friendly

Lyssa McEachern: Beautiful atmosphere, covid safe, lively music, delicious food, and tasty coffee! What more could a girl ask for! Loved working here while sipping my hot latte!

Alexander: Wow!!! One of the kindest coffee shops I've been to in the DMV. It's a great place for LGBTQIA+ community, kind and caring staff, tons of positive energy around the shop, comfy seatings both in and outdoors. The coffee quality is so high, perfect for coffee lovers or casual drinkers. Breakfast sandwich has a great variety of breads to choose from. If you need a safe place to come to study, relax or get the new hot tea from a friend this is the place to be. 💗

Pabitra: Love the coffee here. We’ve been getting their whole beans for home, and it makes morning coffee a delight. A perfect medium roast, and every bag smells like heaven. Not cheap but worth the treat. Their shop coffee is also great with well made lates and the like.

Austin Graff: If you love coffee and want some of D.C.'s best, visit Lost Sock Roaster out of a 1930s theater in Takoma. After working out of Brightwood for a number of years, they opened their first cafe in February 2021. Here's why you should visit: 1) Coffee: They have a full coffee menu from lattes to pour overs to cortados. The coffee is sustainably sourced and roasted in small batches in Washington, D.C. If you're not into coffee, still go. They make hot chocolate and chai lattes. 2) Food: Every morning they put out fresh pastries (sweet and savory) and empanadas. For $10, you get three empanadas. I ordered buffalo chicken, bacon and egg and beef empanadas. They come with sauce making them the best I've ever had. The filling is flavorful and the dough doesn't overpower it. 3) Space: It's well-designed with a stunning bar where you order. In partnership with University of Maryland, art hangs on the walls. During the pandemic, you can't stay, but eventually there will be a few seats. If you love coffee, Lost Sock is worth your time. They also sell their beans at Made In DC shops across town.

Manoj P: Amazing place. I love their empanadas and coffee.

Elisa Ferrante: Friendly staff, gorgeous space and great coffee. The really nice pastries are a great bonus and I love that there are a few tables outside now too. They also have plants for sale!

Hannah Hickman: Great coffee, and really great food! Their lentil soup and empanadas are wonderful. I also love the vibes inside, with all the plants and greenery.

M B: Good coffee; friendly, efficient and courteous staff, welcoming and strong community atmosphere. This place has become one of my fave hangouts in the Takoma Park area. Highly recommend!

Jacob Murphy: Coffee was okay but nothing special. Staff acted pretentious when answering my questions about the coffee. Otherwise it has a decent outdoor seating area. If you live in the neighborhood it is worth a stop, but don’t go out of your way.

7. Patagonia

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263 reviews
Patagonia
Location
4.5
Prices
4.5
Product Quality
4.6
Establishment
4.5
Customer service
4.5

Address: 3104 M St NW, Washington, DC 20007

Schedule: Closed ⋅ Opens 11AM Thu

Telephone: (202) 333-1776

Business type: Clothing store



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Patagonia: what do users think?


Gaurav Aggarwal: Lots of options but not as wide as what is available online. And expensive too. But the staff was super helpful.

Janice L: Store is 3 floors, one upstairs, ground floor and basement. The men's is on the ground floor and women's and children are upstairs. I didn't checkout the basement so I can't say what was there. They have all the styles you see online and I would say probably more because there was a women's winter jacket that I was interested in, but I didn't get it because I wanted to order online instead, and now I can't find it! Anyways, I couldn't decide what color rain coat to get, but an employee was able to inform me about how to clean and take of their light colored rain coats. In the end I went with the pink color rather than my usual black. Really happy with my first Patagonia purchase!

Morenvino M: Good choices. Friendly service

Harry Deitch: Certainly not what it once was. I used to purchase Patagonia exclusively, that won't be the case any longer, short of a miracle they aren't standing behind their product. Pilling isn't normal, oh but they say it is, their back pack webbing tears up clothes, it destroyed a Patagonia hoodie. They suggested we purchase a stone to rub it off. It might be nice if they went back to the original Patagonia quality.

BEnz Wiriya: A lot of good stuff you should buy

Rommel Fernando: Love this company, and the store didn't let me down when visiting it. Superior service, terrific location by the water, best gear and clothes in the world...whats not to love +++

Seunggyu Choi: i love that place so nice so kind

zeke kooyer: Great customer service. Everyone is really nice and they have all the essentials stocked. Best quality for the price in town.

K Perkins: Great store and very friendly and helpful staff. I had a broken zipper tab on my 4 year old fleece and they replaced it free of charge (Patagonia guarantee) in ten minutes. Love Patagonia and love their clothing! Note you may have to make an appointment as they are limiting the number of people in the store due to COVID.

Tim R: Great staff and great gear (assuming it is in stock) but it would be helpful if would answer the phones reliably, and holiday hours are typically a mystery.

8. State and Liberty Clothing Co.

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60 reviews
State and Liberty Clothing Co.
Location
4.6
Prices
4.5
Product Quality
4.5
Establishment
4.5
Customer service
4.5

Address: 3101 M St NW, Washington, DC 20007

Schedule: Closed ⋅ Opens 11AM Thu

Telephone: (512) 998-2426

Business type: Men's clothing store



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Stephanie Barstow: Really disappointed. Went in April for a custom fitted suit for my fiancé. He was measured and we picked fabrics, initially a great experience. Told the suit would arrive end of may. Our wedding is early July. End of May passed. Early June rolls past. Reaching out they just say it’s delayed. Told me it wouldn’t be a bad idea to look at Macys for a backup suit. They never reached out to us, we had to call. Finally told it made it to the e Waterhouse, but his custom shirt wasn’t. I asked them to just send the suit so her at least had that. They overnighted it and sent a plain shirt, which we were very grateful for. But the suit was about four sizes too big. He was swimming it in. We had to pay over $200 for rush alterations. Just totally unacceptable for the price point and the “custom” made tag. We were so excited, but now just disappointed. I don’t know if he’ll get the custom shirt in time or ever, but we just hope that the alterations can repair it
Response: Hey Stephanie, We spoke with your fiance this morning and we want to reiterate how sorry we are for both the timing and sizing of your wedding order when it arrived. As a company, we have been dealing with various COVID related issues and shut downs that resulted in a delay on your gear. Regardless of the reasoning, we fell short on the communication and ultimately executing on your fiance's suit in the timeframe that we originally promised, for that we are deeply sorry. Without question, we will be refunding you in full for any additional alteration cost that you have paid for to get the suit dialed in. Once again, we apologize we missed the mark. In the meantime, we are pushing our manufacturer as much as possible to get the dress shirt in and we are also tailoring a dress shirt locally that we will ship out to you for the wedding. As much as we hate to see such a negative review, we great appreciate your willingness to provide us feedback. We promise that we will use these experiences to learn and grow as a company so we can limit these type of customer experiences in the future. We will be in touch in regard to the dress shirt - our main focus at the moment is to get these items in your hand and we look forward to being in touch after the wedding to discuss additional compensation to make up for the mishap. Please always feel free to reach out to us via email at support@stateandliberty.com or by phone at 734-757-3534 - we are always happy to help!

Darren Weagly: This store is 100% perfect for guys who workout and take care of their bodies. My only regret is I wish I had discovered it sooner. I had just bought two good suits from a chain competitor, but after stopping in and trying on an S&L suit I promptly bought it on the spot even though I didn’t need it. I also got an awesome light blue and white flannel shirt that fit perfectly and feels awesome. If you are athletic or workout do yourself a favor and stop in here. Their staff is helpful as well, especially Aisha & Kyle!

Jacob Quick: I can't say enough good things about this place. Their suits are the only one's I've ever worn and have been comfortable in. It's amazing to be able to look great as well as move normally. The staff there was extremely helpful. Every encounter I had was pleasant. They were all polite and so willing to help. Aishah provided the best experience that I've ever had shopping for a suit. I was looking for something for my upcoming wedding and not only did she provide her professional expertise but also walked me down the street and introduced me to an amazing tailor. I highly recommend State and Liberty. Especially this location. I will continue to drive the 2 hours and fight Georgetown traffic just to get my suits from them.

marcos paredes: The staff here is amazing! I had a problem with my blazer and unfortunately could not exchange it because I got it tailored, which I understood. The manager Aisha was very nice and helped me by providing a discount on a new one. I highly recommend to visit and try on their clothes. It's so comfortable and you will not regret it.

Michael Jordan: Aishah made this experience SO MUCH FUN. I felt taken care of and looked forward to walking in the store and hanging out with her every time I needed to come in for my buds wedding AND my own wedding. Aishah is a one stop shop wedding planning partner. Everyone should come here! I even bought more clothes with the great wedding party discount!

Max Bitter: Was in town for a wedding and felt like enhancing my dress shirt game. I'd heard of this brand as a good one for guys like me who struggle with finding shirts built for a constantly changing physique (i.e. bulking and cutting). The stretchy design is high quality and doesn't puff out of the back of the pants, and the prices are reasonable for the quality. Aishah did a great job simplifying the process and making good recommendations. Definitely going to visit their Boston store soon now that I'm back home.

p pjp: I'm a new customer and recently ordered a polo online. I was not sure if the shirt was too small or needed the next side up. Being new to how these shirts should fit, I wanted to try the next size up. I saw online they have a store locally in Washington DC, and I live like 15 minutes away so very convenient. I went in today and was greeted with a friendly hello from two employees working, one of which was Aishah Thomas, the store manager. She gave me really good feedback on the fit and how the material stretches, and her opinion on the size of the shirt I had ordered versus the size I thought I might need. I ended up staying with the size I had ordered, after seeing it in a full length mirror and with her insight to aid me. I also ended up getting a second one, a different color, while I was there. She was great and suggested me trying on the long sleeve dress shirt and it felt amazing. I have been a CT shirts customer for a long time, having a slender athletic build, they have always worked best. After trying one on, you may have made me a convert to coming back and making me a loyal customer for my dress shirts as well. My experience with the online order, was quick and delivered in a nice box and welcome card, was great. Visiting your store, was a great customer friendly experience that didn't feel like other clothing stores. It felt like the quality of your shirts, premium. As I told Aishah, I have a lot of business associates that are picky about the fit and look of the shirts they wear, and I have already started to recommend you. Thanks!

Steven Pearce: State and Liberty needs to get some stock to this store because these folks need it. The entire sales team here is great, and the clothes feel amazing. Despite the limited stock for in small across the board, I was able to get orders places and shipped to my house. The quality of the clothes feel excellent, but I can't speak to durability because I haven't put anything through the wringer yet. 10/10 based on my experience with the sales staff and the feel of the clothes

Michael Roberson: Tristan and his manager (whose name I forgot to ask for) were incredible. I asked them for a complicated shipping order since I would be traveling. They were extremely helpful and clearly took pride in providing an excellent level of customer service. Hurricane Ida complicated the order, but Tristan got back to me promptly and even offered to help me coordinate with UPS to make sure I got what I needed on time. State and Liberty management: Tristan and his manager need raises and promotions. Do everything you can to keep these two. If the whole company operates like this, I'll never buy dress clothes anywhere else.

Phillip Lewis: Was walking by and saw the Georgetown store and walked in for the first time. Jamar and Iesha are polite, friendly and fun to talk to. They were also very professional and helped me a lot with the fits and Jamar helped me with some stile tips, which I need. I will definitely be back! And the clothes... Finally a great athletic fit, bigger in the shoulders and chest, smaller in the waist. And the pants fit great and I can move in these clothes! Big thanks to Jamar and Iesha!

9. H&M

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621 reviews
H&M
Location
4
Prices
4.1
Product Quality
4
Establishment
4
Customer service
4

Address: 1025 F St NW, Washington, DC 20005

Schedule: Closed ⋅ Opens 10AM Thu

Telephone: (855) 466-7467

Business type: Clothing store



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H&M: what do users think?


Georgia Hensley: I really enjoyed visiting this H&M. We needed new dresses before going out for a night on the city so we stopped by the H&M closest to our hotel. My sister and I bought a few blouses and some really nice dresses. This place is clean, modern and shiny! Lots of inventory to look through. We were pleasantly surprised. Cute kids clothes as well. This H&M is located at 1025 F St. NW in Washington DC

Gothicah: On certain days, can display a great selection of good finds... on other days it can just be a very messy store. But one of the regular locations I frequently visit.

Lorraine McGhee: The cloth is beautifully set up to pull you in, prices good. Helpful staff, need more smiles though. Other than that I will go there again to by clothes that actually fits my shape and makes me look 👍👍👍👍👍.

Your Helpful Wendy: The lady in the cash register were so nice with me helping me with the questions I have. I signed up to their rewards program to get points on my future shopping. The store was a little confusing. They had good sales.

Jamie McIlwaine: I love H&M but not this location. They could care less about customer service.

Renita Lake: I almost never walk out of here empty handed🤣🤣 I took advantage of the sale and bought 2 sweaters. The associates are always nice and friendly, and the registers are always speedy at this location.

Dayili 7: Mmm it’s good but expensive.

May Arnold: I really like the fabrics they work with, it doesn’t give me allergies .

Uptown Girl: The staff is so miserable. I like shopping this store when I’m downtown, but would rather shop online to avoid rude employees. The people that work on the second level are the absolute worst.They go out of their way to ignore you.

Bonnie: Clothes are well organized but a staff who worked upstairs on 7/11 around 5-6 pm was not friendly to customers. I only asked what time they close the store and she said 7 pm and didn't even look at me and seemed very ungrateful and bothered.

10. Banana Republic

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100 reviews
Banana Republic
Location
3.9
Prices
3.9
Product Quality
4
Establishment
3.9
Customer service
3.9

Address: 601 13th St NW, Washington, DC 20005

Schedule: Closed ⋅ Opens 11AM Thu

Telephone: (202) 638-2724

Business type: Clothing store



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Jenny O’Neil: The store itself has a small selection. My review is mostly about the unfriendly and i knowledgeable staff. I visited today 12/6 at noon. I went to this store knowing that banana was having a sale 40% off everything and an additional 20% off for card holders. That’s a good deal. First, I asked someone where the petite sizes were, they told me they didn’t carry petite in store. That was a lie because I saw a few petite sizes particular the blazer I bought. My next issue and pet peeve when shopping is when the store employees wants to deny you on discounts. Before purchasing my blazer I wanted to confirm the additional 20%. The cashier said no sorry we’re not doing that. Another lie. I had to search the website, pull up the details and even then they told me it was just online after I showed them the fine print that said IN STORE AND ONLINE FOR IN STORE USE CODE BRCODE! Finally, they said they would “just give it to me” except when I looked at the receipt, the code worked and it marked the 20% off. Stop making us beg for the discounts that we’re entitled to.

David Rosenberg: I think the styles are pretty good, and he staff is friendly. I wish the men's section we're bigger, but for it's size, it has a good variety. More dressing rooms would be nice too, but that's just a function of the footprint, and you can't get that would sacrificing retail space.

Marla holland: Great deals ,the staff is amazing willing to help you find whatever you need..and did I mention plenty of deals

Ivan Narvaez: The usual store of BB. Very clean and nice decoration. The people who work there are very friendly and assist you in all your need. I case you can't find your size or color they offer to look in others stores and send it to your house. Very good service.

Ele Palazzolo: I love this shop! Their sizes are accurate. I have been in Banana Republic in Berlin and London and they are all the same everywhere. You kind of know what to expect and is always right. The staff is also helpful and dedicated.

Titaness Themis: Been there a few times...usually not the most pleasant experience...the worst one was yesterday when I went in to buy two dresses and I asked about military discount. The cashier said that it usually does not work with the extra 40% off promo, but she would try. She entered it manually and I got the military discount on one dress and not the other. When I asked why that was, she gave me at least 4-5 versions as to why, which neither made sense. The discount applies to the whole purchase and not to an individual item according to her, so any further explanation is useless. I had to ask for a manager to step in because the girl just did not what she was talking about it. The manager was very courteous and gave me the discount on the other dress as well. She further explained to me that military discount does not apply to the extra 40% promo, but she did it for me anyway. I appreciated it that. In the future, it is best to say flat out it does not apply and not do it.

Amanda DeNardo: I cannot stress enough how terrible the customer service was at this store. I came in looking for basics and a new top and found a blouse (last in my size) and asked them to hold it for me while I try on some basics. They lacked communication and someone put it back (which is okay, it happens). When I was ready to checkout they gave me a huge attitude and when I asked where my blouse was they seemed offended that I was confused... I went back to the rack and found it put away. When I told them what happened they gave me side eye, more attitude, and didn't apologize. Honestly this was a rant and a half but do yourself a favor and just shop online. These guys are jerks.

Kyle Mahaney: These guys saved my butt! I probably shouldn't admit this in public, but a few weeks ago I was asked to do a very last-minute morning job interview. I was already out of the house in a ridiculous t-shirt when I found out and raced around downtown trying to find an open shop for something halfway appropriate to wear. Everything was closed that early in the morning and I only had 15 minutes left when I got to BR. They were closed too, but I explained my situation through the window and they opened early for me. They sped me through, pulling all the shirts in my size, getting the steamer ready, and even directing me to an item on sale. They got me out of there with minutes to spare and I made it to the interview a few blocks away as the hour was striking. Heroes work at this Banana Republic.

Joseph Raczynski: L shaped store which has more female stock than male. Everything was very well ordered. Always feel free to reach out to me on Twitter @joerazz

Mar Would: Staff was great, dressing room are open, sales are amazing.

11. ZARA

LEAVE AN OPINION
609 reviews
ZARA
Location
3.4
Prices
3.3
Product Quality
3.3
Establishment
3.3
Customer service
3.3

Address: F St NW #1025, Washington, DC 20004

Telephone: (833) 247-2473

Business type: Clothing store



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kaitlin gauthier: Avoid this Zara. Their fitting rooms are closed more than half the time, without explanation. They appear to be sorting through clothes in the fitting room area instead of letting customers use it. Understandable enough if this was March 2020, but we’re well into 2022 and Zara is the only store that continues to close the fitting rooms sporadically. I asked the staff how long they’d be closed and they said “until further notice”….

Kateri Somrak: Personnel are friendly but LORD I’ve never wasted so much time waiting in line. Fitting rooms are closed so they encourage you to buy things and then just return them. So then you wait in line to check out because not all the registers are open. And then when items inevitably don’t work out, your forced to wait in line again to return them. I stopped by twice today and kept thinking “oh, it must get better.” It doesn’t. Bring a book. You’ll be here awhile. Maybe this is the business model? If I value my time at more than the cost of the two dresses I’m returning I’m definitely losing money and am tempted to just keep them…

R C: The WORST Zara! The lines are horrible & they don’t do anything to try & assist. There are associates walking around adjusting clothes on racks! USE your resources! You already know that due to your policy of having the fitting rooms closed, your return lines are likely to be long. They had 1 person at the register. ONE! Be proactive & efficient! It’s like this every time I come in here. This was my 3rd visit. This picture is not even 1/2 the line. It starts at the door

Tomi Akinmola: If you don’t want to get robbed Avoid at all costs. I bought 11 items, the sales associate only put 5 items in the bag. I returned to the store for the remaining items the same day! They refuse to check the cameras, they say they can’t find the missing items and won’t issue a refund. I file a claim with customer service the exact same day and a month later they still won’t give me my money back. Every manager gives me a different story. On top of the unbearable lines, managers are rude and not understanding and there are no fitting rooms open.

Shakira Coulter: I really really really wish that I could give this store Zero stars. Now if you’re a Zara shopper (I’ve been shopping with them consistently since 2007) you know that their lines are long and you know that the store will definitely be busy but this particular location right here is just ridiculous! I waited in line over an hour (lost count after the hour). Not because the line was long! Not because the systems were down! Not even because they were busy! Their cashiers were actually hanging hangers while they were assisting customers lol… I have to laugh because it was really the most ridiculous thing I’ve ever seen in my life! And get this: They had more than enough staff standing around that could’ve been on “hanger duty” but No the cashiers were also responsible for not only hanging the hangers but wrapping rubber bands around them to hold them together! All I can say is someone get them a new manager NOW! Wait before I forget… Also, I asked one of the associates where the fitting room was and was told they didn’t have one! Not their fitting room is closed but “We don’t have one (with an attitude)” as if a fitting rooms never existed in the store! She must’ve been upset about the hangers too… lol!

C F: I walked in and I thought the store was closing. I hope not because I like Zara's concept. However, clothes, boxes and merchandise were thrown everywhere. There was little to no inventory and what they had available was all mixed up. Fitting rooms were closed and being used as a storage room. Associates were friendly but I felt bad for them as they seemed to be sorting things in the closed fitting room. The H&M next door is tidy, clean, well stocked and the associates are much more upbeat so I dont think its location specific. I saw a lot of shoppers in Zara lost like me trying to dig through scattered inventory. Sad because if you need something from Zara, I am not sure you will find it at this location and I really wish it were better.

Media Monitor: This Zara is the worst location. Never enough employees in the registers. BS policies of no returns in the upstairs register when the line is unbearable downstairs. Never fitting rooms open. A mess. Avoid at all cost. You will be better off going to another farther location.

Triva Watlington: Lines too long, fitting rooms are still closed and its May 2022. Zara carry sizes from S-XXL but every time I walk in there's only small and mediums. This store need to offer a better range of sizes.

Thomas: There were two associates on the top floor behind the register (doing nothing and on their phones) but explained they couldn't check me out and the open registers were downstairs. The line downstairs began forming to the point of the security guard having to restructure the line to make room for customers entering Zara. At one point, a customer went to the register with multiple items of the same piece of clothing (mind you about eight different outfits) and then began trying on the pieces in front of the associate to get their approval/commentary. The customer then would walk to the mirror to get a second look before returning to the register. This went on for about twenty minutes and allowed for only one register to be open with about 50+ guests in line. Absolutely ridiculous. I've experienced slowness here before, but this took it to a new level. Do better, Zara.

Marla Wilson: WORST Zara I have ever visited. The store is completely trash. It looks like a bargain basement. Clothes are everywhere and extremely unorganized. The sales associates are barely working. Clothes are piled up all over the CLOSED fitting rooms where it appears to double as a stock room. This location should just be labeled as one of their outlets.

12. REI Co-op

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671 reviews
REI Co-op
Location
4.2
Prices
4.3
Product Quality
4.2
Establishment
4.2
Customer service
4.2

Address: 201 M St NE, Washington, DC 20002

Schedule: Closed ⋅ Opens 10AM Thu

Telephone: (202) 543-2040

Business type: Camping store



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Michael Brown: As a company, REI should not inflict their political beliefs onto customers. That said, they carry good gear and this particular location is fantastic. Every time I have come here they have exactly what I need. The staff are friendly and helpful and generally knowledgeable. I don’t know who makes REI branded clothes and gear, but they do a good job.

Mike R: I like this store for so many reasons. First: they have excellent customer service. Today I walked in with my bike to get my flat tire fixed. A woman approached me and signed me in. Then a man walked up to me and asked if I would like to him to park my bike. I was appalled by this gesture. Second: This establishment has everything here. I mean like… leave that bike area if you want to. You will be buying anything from energy gel to underwear. Third: conveniently located right beside the metro.

Anne Probst: Thank you Jeremy in cycling for taking care of my bike I commute on. Haley assisted and was down to earth and happy. High five to Micah in footwear who helped me find a size in a scarpa I haven’t been able to find in stores in 4 years. He’s super knowledgeable and was connecting with all the customers. Thank you REI DC!

Patrick F.: The 2 stars is not for the products, it's for the lack of service. Lord forbid you need some help. I waited forever even after pushing this button (photo) and a guy that was helping someone else acknowledged they heard me and would be coming. Still waiting as I type this. FYI, I have purched thousands from this store....sigh!!

Louisa Buatti: I visited REI for the first time since the pandemic began. My pick up of an online order went very smoothly. Every staff person I encountered was friendly and helpful--they all offered to direct me to the customer service/pick up area. I was in and out of the store in a flash.

Andrea Wu: I came here to pick up my shoes that I ordered online, and after trying them out in nature, they were too big so I came back to return and get new ones. The staff helping me was very helpful, bringing me different shoes for me to try on. I finally got a pair that fit properly, and checkout was pretty speedy too. Parking on the street might be a bit tough, but it's not too bad!

H Gill: Great store! love REI… but checking out here is always a 15 min wait. The checkout line moves at a snail’s pace, and the managers/supervisors don’t seem to care. I’ve seen customers put items down and leave out of frustration.

Rebecca Tolbert: Generally a good store, but the parking situation is currently very weird. You park in the parking deck and then have to walk all the way around a whole city block because they have blocked off the elevator and stairs. So, you drive into the parking deck and then have this surprise journey ahead of you, through a sketchy alley and everything. Just wanted to give other customers a heads up!

Ben Layton: Bike shop effectively closes at 6:30, not 7:00, since you have to get on a wait-list to get the bike checked in and the wait-list closes at 6:30. Called in advance and told them when I'd get there and they didn't mention that, so came all the way here for nothing. Turnaround on basic repairs also 9-10 days rn, which is honestly nuts.

R: Oddly enough they aren’t dog friendly yet I saw a pitbull walking around without a service vest. The area around is horrendous, good luck finding a parking spot. Really disappointed that REIs aren’t dog friendly yet their competitors REI and Bass Pro is.

13. H&M

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433 reviews
H&M
Location
4.1
Prices
4.1
Product Quality
4.2
Establishment
4.1
Customer service
4.1

Address: 1133 Connecticut Avenue NW, Washington, DC 20036

Schedule: Closed ⋅ Opens 11AM Thu

Telephone: (855) 466-7467

Business type: Clothing store



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Duke T. (Duke): Great. Guys fitting room closed--- go upstairs/elevator. Hugs

Tanya R: Very cheap clothing with strange cuts. Suited for 20s and early 30s age ranges.

Chelsey Birgisdóttir: Olivia and Adrian were so kind and helpful during my shopping experience. They are GEMS!

D McC: Clean store and well stocked but long line with 1 cashier.

ajenae' herbert: Very well organized store. Love the business clothes selection. However, all the clothes seemed to be the last in sizes on the floor and staff didn’t offer to check backstock for anything. Nice store, needs better customer service.

Sandra Andrade: Found items at great price.

Cristian M: Nice store but no kids section

Lisa Reed: Great options and reasonably priced too.

Sarah N: Very organized and clean. Staff is also very helpful.

albert charles: Clothing for tiny people. Need larger sizes

14. Burberry

LEAVE AN OPINION
58 reviews
Burberry
Location
4.3
Prices
4.2
Product Quality
4.2
Establishment
4.2
Customer service
4.2

Address: 970 I St NW Suite #305, Washington, DC 20001

Schedule: Closed ⋅ Opens 10AM Thu

Telephone: (202) 463-3000

Business type: Clothing store



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MARIANNA Alisherovna: Please be aware of Burberry product quality is very poor. I purchased a rain boots and it was in the box for couple years not in used. I try to use it and on one shoe rubber get cracked. I have other brands rain boots and I never had any issues with other brands.When I called the store the woman told me to bring it to the store for evaluation . So I made a trip to the store to show the defect on one shoe the other associate told me it’s out of warranty and nothing we can do. Will not purchase again any Burberry product due to poor quality control.

Khadija Yahtaoui: Very disappointed I won't give them a star I wen tot the store and purchase the shoes took it home was big returned it for exchange and I was told that I will be sent an email for and update of my shipment Pablo customer service was so poor , now it's been two weeks I called representative transformed my call over to the store they hung up on I called again the line was busy the representative who transferred called he tried to help he looked over my purchase process and lie to me telling me it's in the process you should have it soon, So form 06/17/22 to 07/01/2022 I haven't received anything I called and spoke to Pablo he denied he serviced me and I provided him with his first and last name I texted him the receipt, and he get a nerve to tell me that my order was never placed and I have to go t the store do refunded to my credit and repurchase it over the phone. I am so made for this so nonsense customer service it the shoes is not for my daughter's birthday I will cancel it . But I am learning for this this my last time going back to that store period.

Danielle Paula: Seth was very attentive and helped me find exactly what I was looking for. He quickly and easily set up an account for me and was super friendly and personable throughout my visit. They were also very good with their covid procedures having sanitizer at the door and one on one assistance. I really appreciated those touches.

Cody Prescott: I am Appalled by the service I received Saturday, July 3rd. I came in hoping to purchase a couple of pieces and I literally watched while three Caucasian people got service before I did. I went to the sales person because I wanted to ask a question and he literally looked me up and down and ignored me and helped others in the store. I definitely felt discriminated and I was made to feel like my money wasn’t good enough. Needless to say I will never shop at this location ever again. Such a vast difference from the service I got at the Burberry store in Tysons.

Jace Duncan: Best clothes and shoes word to my mother

Mary Earl: The general manager Kristopher Johnson provided excellent customer service. He offered suggestions on color choices. I purchased a lovely handbag. If I am in the area again, i will definitely stop back in.

Ana Maria Baptiste: Worst experience ever. I walked in and lady wouldn’t service me. She looked at me a said no and another associate guy came and said can I help you. There was absolutely no one in the store. I would never shop At this store and definitely going to write management about this because I felt discriminated.

salsa 100: I will never buy anything from this place Burberry dc location all their staff was unprofessional looked at me from top to toes like making a judgement that I was just browsing. Staff having a conversation about their personal life. Not a pro environment at allThank you.

Ana Duvall: Derrick was an awesome associate. Very knowledgeable and I've left other burberry locations feeling like I could never own a coat from Burberry. But I was so so excited to leave here feeling great and looking fantastic in a coat. I've been having custom coats made to fit me but leaving here with Derrick as my customer service made me feel like a normal human. He's fantastic and should get paid to do training for their other store locations.

Wilfried Boh: I purchased my trench coat earlier today, thanks to assistance from Mr Brady Wright who works at the Burberry store in Washington DC on 970 I Street NW Washington DC 20001. Just like last week when i first came in to try on the coats to get an idea of fitting and size perfect for me, Mr Wright greeted me, and other customers, as we walked into the store respectfully and politely. He is very polite and goes above and beyond to answer all customer questions and help them with whatever they may need to measure on (whether it be multiple sizes or different colors/styles of clothing) or checkout. Mr Wright also assisted me in monograming my Burberry trench coat and ordered it right there with me. I am very very very satisfied by the customer service I received today from Mr Brady Wright and wanted to let you all know personally what a great job he did in assisting me on such a short timely notice as I was in a rush to return to work. Excellent customer service skills do not go without notice, especially when most of the time individuals criticize the customer service. so I wanted to let you all know how much great hospitality i received so you all go to Burberry on I Street in NW DC and ask for Mr. Brady Wright.

15. Prince & Princess

LEAVE AN OPINION
46 reviews
Prince & Princess
Location
4.1
Prices
4.2
Product Quality
4.1
Establishment
4.1
Customer service
4.1

Address: 1400 Wisconsin Ave NW, Washington, DC 20007

Schedule: Closed ⋅ Opens 11AM Thu

Telephone: (202) 337-4211

Business type: Running store


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Frank W.: Always a pleasure! Been shopping here for 35 years! I have never walked out without making a purchase! Very good people! The staple of Georgetown! A time capsule from now to the late 80s early 90s! Vintage like fine wine!

Tim Green: This people are full if shit, and they do bait and switch. This thieving ass women is a habitual lier , you by something and they tell you it is on the way you will be waiting no less than five months and it still won't come. Then this bitch will tell you no refund exchange only, if I knew that I wouldn't have bought nothing from these people. You are not a customer here your a dollar sign, there is no customer service here at all just trifling business practice, they need to br reported to the better business bureau for deceptive business practice. These people will try and get over on you. DON'T SUPPORT OR SHOP WITH THESE DECEPTIVE THIEVES! Then they try to jack the price of every thing in the store up at least 75% more then it really cost, this sick racist bitch don't care about nothing but money! I will tell you how petty thus trifling mut is I put a sweat suit on layaway and she sold it, how is that possible? They only care about how much money they can make in a day TRIFLING ASS BUSINESS! These people mark the price of there merchandise up 100% I bought a sergio tacchini outfit saw the same outfit onine from sergio tacchini for a hundred dollars less then I paid for in the store this sick thief will get you she don't care about the customer she is all about money and don't care who she cheats!

Kenneth Baten: Usually get a nice deal, this time woman tried to rip me off.then I noticed she switched receipts with no pricing of items I purchased. When I calculated on way home she still got me eventhough I put sweats back after price she try stick to me

Brandon Rokhsar: If you want Georgetown, come to this store. I love this place almost as if it were a second home. Lida, the owner of the store is the sweetest lady on this Earth. If you're in Georgetown, stop by and check out the store that has been at the center of DC culture for over 35 years.

Pepe Catala: It's a local store but they often have things that catch my eye. When I tried something they were helpful and honest (as in, we don't have the best size for you). Ambiance is very 80s but that's ok, much better than buying from Zappos.

Blake Wilson: Pros and Cons aside, I really like the options of a place that isn't a chain that understands local taste. You could say that it is just good business to know your market and I don't disagree with that assessment. One of the pros for me is the classic feel of the place. Classic brands, and bygone Georgetown vibes abound. Shoot, they might even carry Van Grack. Con, I do not like haggling in the United States of America. I have done it and will do it again but in a brick and mortar, it is just not for me. You got options. All in all, I ain't mad.

Pilar Bohorquez: Will not go back to this store. I was there with my husband. One of the salesmen refused to answer my questions because I am a woman. I can honestly say I was to rude at all. I could not believe this was actually happening in 21C Georgetown. I complained to the manager. He did not say anything to the salesmen but at least he did address me, looked me in the eyes and tried to compensate for the salesman's clear chauvinistic attitude and rudeness.

Diego Canales: Called to ask if they had a tennis size on a model i had seen at the store, and the person on the phone said: "i am too busy and cant find the model, if you want you can come to the store and point it out to me". Too bad he couldnt realize i was calling precisely because i didnt want to go to the store just to find he didnt had my size

Debbie Williams: Great deals, reasonably priced sweat suits and shoes. Also great owners that really look out for you! Hours are a little tricky call before you go.

Michelle Mathis: Nostalgia at it's finest. Apparel, shoes and accessories all at this well known DC landmark located in Georgetown

16. MAJOR

LEAVE AN OPINION
118 reviews
MAJOR
Location
3.6
Prices
3.6
Product Quality
3.7
Establishment
3.6
Customer service
3.6

Address: 1415 Wisconsin Ave NW, Washington, DC 20007

Schedule: Closed ⋅ Opens 12PM Thu

Telephone: (202) 625-6732

Business type: Boutique



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RJ 5: Went a few months back. And yes, SET YOUR APPOINTMENT! It’s really simple and usually plenty of time slots available. Had one small issue which is why I’m giving 4 stars instead of 5 (really 4.5). The issue… a shoe in my size showed in stock on their website. Asked the young lady working for my size, who turned and asked the Asian gentleman working the counter. Miscommunication between those two and I was told it wasn’t in stock. After a little bit of a back and forth match between the gentleman and I, he realized he was incorrect because he thought the shoe was a different color! All in all, he went to the back, found the shoe, found me a hat to match and I even grabbed another pair that I wasn’t expecting to grab for a little discount! So the 1 stars I see here seem to be fundamentals in reading comprehension 😂. I would go back more often but I do hate the parking situation but it’s DC! But I’ll be back!
Response: Thanks for your feedback, and thanks for your honesty on this. I do remember the interaction & my apologies for the confusion I caused from visually identifying the wrong color. Glad we had what you were looking for, and thanks for the transparent review!

Letetia Thompson: Horrible Experience! Was visiting from out of town! Which is typically what most people in Georgetown is doing, visiting. A tourist would not be familiar with the "appointment only" policy. I was greeted by an extremely RUDE Asian lady yesterday! I understand policy and procedure, as I am a business owner. However, one does not have to be rude or insensitive to get the point across. I would never patronize this company, nor refer anyone else. Due to the horrible customer service! I am sure you all could care less. But, try being a little nicer to your customer base. Especially people traveling, when you have ZERO customers inside the store!

Raul Jimenez: This store has very poor customer service. They don’t really care about the walk in traffic. I showed up on 4/13/2022 around 4pm. I saw the sign on the front regarding appointments but was not sure if it was accurate. An asian lady opened the door and was very rude, and then and african american guy came out of no where and was also very rude and was trying to shut the door in my face. He told me that they don’t care about turning away customers because “we are meeting our sales any ways, we good” and shut the door. This business has no sympathy for customers. Its okay if you work by appointments but you need to be more kind to customers. Also based on the way you respond to people on these reviews it still shows that you don’t care about customers, you get defensive and don’t make people feel welcome. 1 star for sure.
Response: What part of “Appointment Only”did you not understand? We care about customers who take time to actually make the appointment and follow the procedure. Do not try to argue your way in, and do not question the rule. You are not entitled to anything.

Rihab Chaieb: I didn’t even go in. I was walking around and saw the store and tried to enter, and this employee just opened the door and asked me if I had an appointment (like I had any idea to book an appointment for browsing?!). I said no, she slammed the door to my face while saying “you need appointment”. Well I need to not spend my money in your store, that’s as simple as that.
Response: You simply need to learn how to read before trying to enter. There are 4 signs that indicate that the shop is appointment only. Don't feel so entitled that you can just enter when the door is closed. There are plenty of 5 star reviews from those that actually matter.

Kneisha G: I spent over $100 in lyft costs to travel to major on Monday and Tuesday. Monday the was closed shop and when I emailed the manager they told them I'm in front of the store. They replied back we were open, you just needed to reschedule your appointment. I rescheduled it for the next day, and she didn't want me to touch nor walk around the store. Every time I tried to ask a question, she interrupted and said you can't try on the shoes, you can't try on the shoes! laughed and said do you even want me to come in? I haven't even told you wanted. She didn't say anything, and when I left she said just go online

Dukes: Went during COVID. An appointment is required to enter the venue. I arrived well before my scheduled time and still had to wait 10 -15 min post my appointment time before I could enter. It appears I was delayed entry because they were conducting inventory updates on the retail floor. This cannot be done in the Stock room? I digress. The store will have something for every “sneaker head”. However the staff didn’t seem as knowledgeable about their product. Also you are paying reseller price for certain shoes even if the release is a week after its general retail release. Not cool. I think ordering via Major’s website is a best situation vs going to the store. Visiting the store is more of a bucket list experience. Once you did it you’ll never need to do it again.

Dr. Brian Sevier: Easily the dopest shoe spot in the city. The owners are very friendly.. very knowledgeable and VERY down to earth! They make you feel like family every time you walk in the door!!
Response: Thanks for being a long time customer Brian! Your knowledge of shoes and sport culture is always appreciated here. We try to make great people feel at home at MAJOR.

Trey B: They handle raffles and in store release days horribly. Do not recommend. Edit (since the business decided to leave a snarky reply): First come first serve is absolutely no issue. However, no ticketing system, no information given to those in line about stock, and ridiculous wait times are not the norm for in person first come first serve releases. All online raffles require an Instagram to enter, such an obvious cheap ploy for marketing when their website could easily handle it. My advice: find a shop that actually cares about their customers instead of snarky Google reviews.
Response: Our releases are first come first serve. It's unfortunate that you could not show up early enough to get in line, but don't blame us. We do care about customers. And that’s why there’s always plenty of customers that shop with us. What we don’t need is entitled shoppers who think they need a guaranteed pair of limited shoes during a pandemic. We serve customers that actually care about shoes. Not resale value.

Megan Snyder: Not only was the customer service terrible but extremely unprofessional. These owners / employees only care about taking your money & not the quality of the shoes they’re selling. Reached out to them about an issue with the yeezys I bought and they basically told me there’s nothing they can do. Not to mention the store looks nothing like it does on the website, when you walk in there’s boxes everywhere you can barely walk through. The women helping did know what she was talking about which pushed me to feel more confident in buying from them, but turns out I got two different size yeezys and they are not willing to do anything to help.
Response: Please post receipts or pictures. We do go through appointment calendars so if you really did shop with us, there would be a record with the name.

Sebastian Johannes Ferdinand: The tone in this store is the worst I have experienced in my time in Washington DC. On top of that, you are not allowed to try on the shoes. You are only allowed to look and then buy directly. Unfriendly, poor selection, no opportunity to try on. Well, then I'll just order from another store, ONLINE!
Response: Please do. Many of our customers appreciate our policy during Covid & we always think safety first. All of our policies are clearly written when you sign up for an appointment too. Reading it would be helpful.

17. H&M HOME

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346 reviews
H&M HOME
Location
4.1
Prices
4
Product Quality
4
Establishment
4
Customer service
4

Address: 3222 M St NW, Washington, DC 20007

Schedule: Closed ⋅ Opens 10AM Thu

Telephone: (855) 466-7467

Business type: Home goods store



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Carina Palomino: the stores great and they have great clothes and all other than the fact the the changing rooms are closed. what’s the point of going to a clothing store then buying something and it dosent fit you? i saw several people go up to the blocked off charging rooms and turn back to see them closed. please open the changing rooms it will stop people for wanting to buy clothes

Swan Logan: Well . I was waiting behind two people On cashier line . I was the last on line . Until sudely the line start in the other side . Then the people on the other side saying that the line start here . Fine they let me in first . Then both of cashier only say” I can help who is next on line ? I go to the cashier and he tell me “ Man is pretty simple Line start here “. BUT he help the other people before me to the opposite side and he never said or correct anybody about the Line!!!! SO don’t make me feel bad. Next time make sure there is no two lines HM !!!!!!! Terrible Customer Service ever

Marjolijn Courbet: Funniest thing happened: Hi would love to see the coat the mannequin has on. Oh the one the mannequin in the store AND in the window has on ? Yes both the mannequins. Ah yes we don't have that coat anymore... Seriously ? Why is it on 2 mannequins... Uh well dunno actually. Hilarious....

TR4VL -Josh O-: Great prices but becareful the male workers open the curtains in the dressing rooms while people are inside... i saw a guy in his underwear because the worker had no idea what he was doing. Very surprised HM allows this kind of behavior in their stores. Improper management at this location becareful.

Sheila Marshall: This store needs a new buyer. I use to be able to go to the store in Georgetown and buy a few pieces of black to mix and match. It's totally garbage. Staff don't speak or smile. It's a waste of time and don't throw your money away.

Lana: Terrible customer service. Came at 6.45 and they already didn’t let people in since they were closed. And I needed to make a return exactly on that day! Improve your customer service or hire more stuff, you can’t simply close the store when it’s officially still operating hours!

Angela Davis: Came to do a return on a online order that someone brought my kid. I literally didn’t care if it was 10$’s I was willing to take the store value and buy other items. No i didn't Have a receipt because duh it was a gift. However but hole “manager LIZ” made it the most difficult thing ever. I read her, her own return guidelines and told her it’s ok I’ll take it for whatever value, but no a receipt was needed. I mean This is the nastiest women. She returned part of the same order but not everything because she felt i had attitude per her co worker who finished the transaction. I mean she act as if I wasn’t a customer who needed customer service. What I am going to say is I’ve worked here and shopped here ok and if she can’t do her job she needs to go!

LaToya Conner: Please check your receipts. I had the young lady do a price check and she never took the item off. I called today and Liz, a manager, was very rude and hung up on me. Not only do I have to request a formal compliant, now I have to spend time and additional money to right the way I was wronged. They can pull cameras, look at inventory, or just plain ask the young lady at Checkout to verify the experience. I’m very disappointed seeing the amount of money I spend here. I pray everyone has a better experience.

KATHRYN Morgan: My grand daughter wanted to show me this store..It was very nice ... clean helpful staff

Marwan: Like any other H&M. Huge selection. Friendly and attentive service.

18. Anthropologie

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116 reviews
Anthropologie
Location
4.3
Prices
4.4
Product Quality
4.3
Establishment
4.3
Customer service
4.3

Address: 3222 M St NW #301, Washington, DC 20007

Schedule: Closed ⋅ Opens 10AM Thu

Telephone: (202) 337-1363

Business type: Women's clothing store



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Paige Raborn: Spread my ashes at this Anthro! (Only half joking.) Somehow an extremely well organized store despite its massive size, Georgetown Anthropologie has the best items and even better associates! The wonderful and hilarious Camila helped me make a few style decisions, and she is incredibly intuitive about personal taste and sizing. I will definitely be coming back the next time I visit DC.

Lion King: My all time favorite shopping place in the U. S.! Quiet and full of beautiful stuffs! D.C branch is one of the best one, the people work there are nice and beautiful, will help you find the things you want especially the one in the shoes area, we didn’t try shoes but she gave us some advices on coat!

Hannah Degn: The best anthro building in the the DC metro area! It’s 3 stories, always has an amazing sales section, and has a great home section too! It’s such a cute store and has such a large selection! Definitely worth browsing and trying things on that you see online!

Sally G: 3 levels of amazing clothing and other Misc. items. Need appointment for Formal dresses.

Danielle Markham: Cute store, great decorations. Lots of selection, even nice to browse if you are not in the mood to buy anything.

Sujata Rajan Seth: Display of whites in front of this store reminded us of warm sunny days ahead

Jimmy Hammond: For my wife a trip to Georgetown isn't complete without a stop at the mothership of Anthropologies! She always finds something and today was no exception! A great leather purse! We were all happy!

Hecky Allman: Had the absolutely best experience in BHLDN last Monday. Found a wonderful wedding dress and experienced first class service from start to finish. Continued shopping at Anthropology and again was so impressed by the staff. Manager Eleanor was terrific. Thank you all for making the occasion all the more special due to your kindness and professionalism.

Austin Graff: If you've been inside an Anthropologie before, this one is the same, but bigger. There are three floors to this one on M Street in D.C.'s Georgetown. Clothes and candles can be found on all three floors, but the home section is on the bottom floor with living rooms and dining rooms set up convincing you to buy a pillow. There's also a small kids section on the bottom floor too. One fun fact about Anthropologie is that the founders give a lot of their money away to causes like fighting modern-day slavery and human trafficking.

Lucius Domitius Aurelianus (Augustus): Surprisingly good clearance sales given the brand and place

19. Georgetown Running Company

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51 reviews
Georgetown Running Company
Location
4.3
Prices
4.3
Product Quality
4.4
Establishment
4.3
Customer service
4.3

Address: 3401 M St NW, Washington, DC 20007

Schedule: Closed ⋅ Opens 10AM Thu

Telephone: (202) 337-8626

Business type: Running store



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Nils Hünerfürst: And there was this Friday afternoon where I had the best shopping experience in my entire life. I’m a daily runner/walker and really need a shoe that supports me. The cool dude from the was a true professional and helped me find the real deal. Thanks!

Carly Tower: Staff, especially Andrew, was incredibly helpful for me finding the right shoe for my active lifestyle. Great customer service and a wide selection of brands and styles. Will certainly be back!
Response: Thank you Carly we appreciate your review and are happy you found your perfect fit.

Joe Norton: Andrew, Victor and KellyAnne are highly knowledgeable running shoe and equipment consultants. Their attention to detail and desire to satisfy every customer is unparalleled. It can be scary to go to a running store but this team makes you feel welcomed! Highly recommend!
Response: Thank you Joe for your kind review we aim to please.

Michael Cook: Andrew the store manager provides the most thorough and complete assessment of your feet/running habits to put you in the best possible running shoe. Highly recommend for all runners!
Response: Hello Michael thank you for your incredibly kind review. I am glad we were able to find your perfect fit.

Rebecca Opiela: Great customer service and found a great pair of shoes! The nice employees also gave me a student discount even though I graduated as a “graduation present” very nice 👏🏼

Soroush Bassam: Kellie was super nice knowledgeable. She took the time to listen and answered all my questions even though that meant staying after the store hours ended. definitely going back in future and strongly recommend to anyone wanting a personalized shopping experience.

Young Park: Drove over after an awful experience at the Road Runner Sport location in Rockville. Had some pain in my heel during my workouts and Andrew helped me right away. He assessed me on the spot and got me the best shoe that actually took away the pain. They didn’t have the right color and when ordering them was also not going to work, he offered the Nike store down the street. He didn’t get the sale but he still wanted to make sure the customer was taken care of. That is what this is all about. Will be back for my next purchase. All around a great experience.
Response: Thank you so much Young! Happy to hear my recommendation helped take away your heel pain!

Frederic Sottnick: Was having issues with my shins and hip while running. Staff were able to find insoles and shoes that work best for my running style. Great service would highly recommend.
Response: Thank you so much! We were happy to help!

Vivian Leslie: Had the BEST experience here. I went to 3 stores before finally ending up here to get my bf some good workout shoes. The African American man that helped up was so knowledgeable and listened to exactly what we needed and gave us good recommendations. Highly recommended

David Palmer: Super friendly staff will break down what type of shoe would support you most, aren't pushy, and will go out of their way to help with trade-ins and refunds. Great store
Response: Thank you so much! We were happy to assist!