Best Second Hand Road Bike Washington Near Me

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1. Gearin' Up Bicycles

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129 reviews
Gearin' Up Bicycles
Location
5
Prices
5
Services
5
Customer Service
5
Professionalism
5

Address: 1811 Rhode Island Ave NE, Washington, DC 20018

Schedule: Closed ⋅ Opens 12PM

Telephone: (202) 780-5174

Business type: Non-profit organization



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Gearin' Up Bicycles: what do users think?


M B (M B): Had a great experience here! I went to one of their Saturday bike sales and was able to find a nice bike with the help of the staff! They also have a shop that you can go to for bike maintenance and to learn skills from the staff. Would recommend to anyone looking for a good bike in DC.

Brandon Sousa: Really happy with my experience here. I had a flat and they addressed it immediately, I was back on the road in 5 minutes. Reasonable prices, I think I paid $40 total for the tube, the tube change, and a new tougher tire, hopefully keeping the bits and bobs out of my ride.

Grant Sexton: Had several things fixed on my old Schwinn Traveler. The price for repair was great, and the customer service was as well. They gave me a very down to earth explanation of some of the problems on my bike too, which I appreciated because I often have trouble tracking with “bike guys.”

Aurora Williams: Love that this in an option in our community. Very affordable, professional, and quick service. Was in and out with a fixed bike within 30 minutes. Very happy to make the trek and support this organization.

Bryce McKibben: Awesome place to stop in for a quick repair. Got a flat and came in around 4pm, and it was done in 30 minutes. Amazing prices, too. Will be coming back here again!

Nastacia Moore: The guys are so friendly and knowledgeable. I brought my bike in same day and they fixed it on the spot. I highly recommend this place.

Ya'ara Robinzon: Great experience. Didn't find my bike but received wonderful service. Bought my kid a bike and got the helmet for free.

Diana Nguyen: Just after moving to DC, this is where I bought my trusty bike. I was received with great energy and just overall amazing service. They helped me out on fitting me with a bike, describing the details/repairs of said bike (ie Shimano STI shifters, hieght adjustment, etc.), etc.. By far the nicest bike I ever did buy. You know I really love it here because I ended up naming my bike, Keith.

Cale Magruder: these guys are awesome. hooked my friend up with a new bike cheap, and tightened up a loosening crank on my bike for free. great people :-)

Zbigniew Kostrzewski: Fantastic shop and mission! Quick affordable and pleasant service! Highly recommended, well worth some travel easy street parking! All in on this shop and its mission.

2. Conte's Bike Shop

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183 reviews
Conte's Bike Shop
Location
5
Prices
5
Services
5
Customer Service
5
Professionalism
5

Address: 3410 Wisconsin Ave NW, Washington, DC 20016

Schedule: Opens soon ⋅ 10AM

Telephone: (202) 391-0804

Business type: Bicycle Shop



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Emmalynn “Big Gurl Lady E” Sharf: For starters I wish I could give zero stars. I came back a week later to find out the refund from a bike I was interested in and put money down that Contes never refunded the money. Then in turn which meant I had to travel back to their store to see what was going on. Now the second time finally I got my refund. Then I went got my son a little bike as pictured below and I wanted to see how much it would cost for assemble the clerk labeled the bike as child single speed which is not correct and wanted to charge 3x times the amount then the bike being worth which is $26.99. For a parent to get this bike and then to take advantage of a women or a mother like that as a single parent is crazy when the clerks knew it would not take long to assemble. Look at google and you will see what a single speed children bike will look like. This bike below does not look like a single speed kind of bike at all. Never again shopping with or at Contes.
Response: Hi, Emmalynn. We take 100% responsibility for what happened here. We made an honest mistake in processing your return and we apologize for that. It may not look like it, but some of these children's trikes take a significant amount of time to assemble, so we have typically charged our "single speed" build rate as they both take a similar amount of time to complete. Knowing the issue you had with your return, we should have done a better job working with you on this item and again, we apologize for that. If there's anything we can do to win your business back or if you'd like to discuss this further, please reach out to d.rodgers@contebikes.com. Thank you!

Jeremiah Johnson: My bike is literally better after having had it serviced in Cathedral Heights Conte than when I got it directly from the factory. The store manager and Noah were extremely helpful and patient. They are customer service centered bike experts.
Response: Thanks, Jeremiah! Hope to see you again soon!

Fred: Wonderful service… Joe and the team are true professionals. Prompt, efficient, and very courteous - they kept me posted on the status of a repair and stayed open late so I could pick up. Best bike shop in DC hands down!
Response: Thanks so much, Fred!

Justin Miller: I bought my son’s birthday bike here. The team was very helpful and supportive. Great communication, no ego, and patient. The mechanics added customizations that I requested, and had the bike ready for me a day later. My son was so happy with his new bike. Can’t praise or thank Conte Tenley enough. And for dad, I saw a bunch of great gear I want to add to my kit, so we’ll see you again soon!

Hope Neyer: Had a great experience with a quick trip through Contes today. Both of the young men who helped me were pleasant, helpful and not condescending, which isn’t always true for women in bike shops. Reasonable prices and pretty good inventory, even with pandemic shortages. Super convenient to where I live, too. Thank you Contes!
Response: Happy to be there for you, Hope! Thanks for the review.

Bryan Underwood: I returned from a 2 year stint overseas in which my bike sat unused in my friends outdoor shed. Conte's was quick and efficient in scheduling annual service, it was less expensive than other shops, they gave solid and necessary recommendations, and did not suggest things I did not need at thee time (note: my brakes may sound squeaky but they do not need changed for a year). I had my bike back with a week turnaround-much faster than all the other shops I contacted. Excellent service! A great neighborhood bike shop!

dagboh: I had a sub-par experience at this shop when trying to get my bike assembled. I was told on two different occasions that it was ready. When I showed up the first time, my bike wasn’t assembled, and when I showed up the second time, they assembled someone else’s bike instead of mine. Beyond that, when I visited, it seemed like I was burdening the staff. Nobody came and asked me what I needed until I approached them, but they seemed fine approaching other customers. When I called about when my bike would be assembled, the person who I talked to (I think his name was Wayne?) seemed quick to silence me with an answer, which ended up being wrong. I enjoyed the service from the Conte’s Bike Shop in Navy Yard more. The person there was quick to help me fix the flat I had on my old bike and even did it the same day right as the shop was closing at 6pm. He was a friendly person (young Black male with glasses) who gave me some tips on how to maintain my bike, and even fixed the tension on my chain for free. I thought this service would be the same at the Conte’s Bike Shop on Wisconsin which I why I went there to get my new bike assembled. It seems I was wrong. When it comes to the labor, the bike was well-assembled and they installed the custom parts I ordered with the bike, which is why I’m still giving a 3-star review. They didn’t install the reflectors on my bicycle though, which is concerning. Edit: Not only did the aforementioned happen, but the pedal on the bike came undone on my first long ride! Was clearly because it wasn’t tightened enough... now the insides are stripped. Come on.

Hem Nelson: I've taken my bike to be serviced there twice. Nice staff, and efficient service. Much better (and quicker) experience than I had with a couple other local bike shops.

Killian Cervino: I really enjoyed getting my bike fixed here the employees are very fun to chat with and create a super welcoming environment!

Peter Jost: Knowledgeable, friendly and courteous staff made buying a new adult “comfort” bike a most pleasant experience.

3. Trek Bicycle Washington D.C. Georgetown

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366 reviews
Trek Bicycle Washington D.C. Georgetown
Location
5
Prices
5
Services
5
Customer Service
5
Professionalism
5

Address: 3411 M St NW, Washington, DC 20007

Schedule: Closed ⋅ Opens 11AM

Telephone: (202) 965-3601

Business type: Bicycle Shop



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Trek Bicycle Washington D.C. Georgetown: what do users think?


Sam Brecker: I came in for a lifetime warranty claim and it was handled flawlessly. They were super responsive by phone and email. Dropped it, they took a quick look, and corporate responded within a day. Only took about 3 weeks to get the replacement back and team handled all my accoutrement properly and answered all my questions. Trek remains to be a good brand for me!

Landis Rojas: Excellent place to buy bike, maintenance, helmets and more accessories. So many options to choose from, from children's to adults, if they don't have any choice, they can find for you a close location. I bought mi bike here. Good prices, nice place, I really recommended.
Response: Love to read this Landis! Thanks so much for taking your time to let us know about your bike buying experience in our shop! Enjoy the ride!

mark Minich: had a great experience dealing with Adam Fulcher at Trek Georgetown store. Adam was friendly, knowledgeable and very efficient with my time. I was able to purchase two bikes and arrange to have them shipped to me all in the course of one phone call. I highly recommend Adam and the Trek GT store for meeting your cycling needs.

Chris Higginbotham: Highly recommend. I've bought two bikes here and have gotten a lot of my service done here as well. The staff are always great on both the sales and service side, and there's usually a great selection of bikes and accessories.

Michael D. Wells: Customer Service is 5 stars all day any day. My experience whenever I visit Trek in Georgetown is always a great time. The staff is knowledgeable and always eager to help. My Frame was damaged on my EX and the store went out of their way to get me back in the saddle! Attention to details, the staff even replaced the Panther sticker on the front post. I didn't notice until I took a break on the trail. That's first class service. Trek life! Send it! Trek Georgetown rocks!

Hector Moreno: Great selection of bikes. Knowledgeable and respectful staff. Shout out to Jerrick for his help.

Perry Spring: Needed a long overdue tune up on my marlin 6 and Will was incredibly helpful and quick in servicing my request. The bike is riding as if it is brand new and I could be more appreciative of the time and effort that went into it. Thank you guys!

Michelle Olenoski: I love this Trek store. I bought a bike here in 2003 when I first moved to DC and the bike is still amazing and in great condition. I am thinking of upgrading soon and plan to come back to this same store.

Carl Mitchell: The best bike shop in the city hands down! Every bike here is literally a work of art, and if there is an issue of any kind, they make it right. My household alone is on our 3rd road bike from this store and they fix our non Trek bikes as well. Now if I can only convince my lady the whole family needs mountain bikes😅

Michael Belarmino: Great experience - they performed my tune-up in the time as promised, and very thorough in describing what my bike needed. I went for a ride right from the store and felt like new!

4. BicycleSPACE- Ivy City

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188 reviews
BicycleSPACE- Ivy City
Location
5
Prices
5
Services
5
Customer Service
5
Professionalism
5

Address: 1512 Okie St NE, Washington, DC 20002

Schedule: Closed ⋅ Opens 12PM

Telephone: (202) 853-9390

Business type: Bicycle Shop



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BicycleSPACE- Ivy City: what do users think?


Alex Martin: Leave it up to the wonderful people of Washington DC to complain about “rude” behavior. Maybe like one dude in the back was a douche but at least he was an honest douche. If you appreciate radical honesty then this place is worth a visit. Also Justin new kid training had great insight to give when it came to my curiosity about fixed bikes. Last but not least the owner made absolute sure my bike fit my body size, far more than the competition ever did. Will send people to this location for sure.

Louise Pocock: I’ll preface by saying I’m not a bike head but went to this shop in my neighborhood after moving to DC because I wanted to make biking my primary mode of transport. These guys spent hours listening to what kind of bike I wanted and how I planned to used it and explained all my options and answered all my questions patiently and thoroughly. I not only bought a bike but learned a lot about bikes and how to take care of them. They got me set up with all the practical locks/lights/fenders etc for a very reasonable price. When I wrecked they fixed it right away and for free (no replacement part needed, just my fenders reattached). I have been back several times for other little things and they always help me right away and keep me riding. I love my bike shop!
Response: Thanks, Loise! We love taking care of folks & their bikes and glad we helped you integrate cycling into your daily life! Hope the next time we see you it'll be for a ride & not a repair!

Mike Carr: Many bike shops are plagued with pretentious staff. This is NOT the case at Bicycle Space. The employees are all super friendly and helpful. As an added bonus their location in Ivy City is easy to get to from most parts of DC and there is almost always easy parking right out front. This shop also sponsors many fun bicycle events in the area, such as the Saturday Cupcake Ramble lead by Lionel!

Patrick Macy: Unmatched Integrity. I have been searching high and low for a touring bike. I have been to many bike shops in Maryland and DC which pushed me to buy gravel bikes that didn't fit either me or my budget. Rob pointed me to the Surly Disk Trucker. But, they only had 2. One was a tad too small, the other was a tad too big. He said I wouldn't be happy with either and recommended I keep looking. Knowing the exact right size to look for I called all over the DMV and fond one. I bought it from that other store. But THIS is my new bike store. They have a customer for life because of the bike they did not sell me. Integrity matters. Thank you.

Jessica Long: I was in the market for a new bike for commuting and racing as I start to get into triathlon training. The staff there was very engaging, kind, and knowledgeable. Definitely recommend it!

Julia Lo: As others have mentioned, slow service and poor communication. I came in for a quick/on-the-spot repair but halfway through the repair the bolt on my front derailleur broke off. I was told that the mechanic would take a look at it the following week to see if he could get the bolt off, or if we had to order a replacement. I checked in periodically and was often told that they would get to my bike and provide an update "later today" and "tomorrow". Long story short, my bike was at the shop a little over 3 weeks. I would have appreciated an honest and realistic time estimate from the beginning. My brakes, which were replaced during the visit, were also squeaky when It came back to me. I would return to the shop only to have the squeaking return after after a day or so. The mechanic often talked trash about REI, but in my opinion they have not proven to be any better.

Nick Webster: BicyleSPACE is a wonderful, friendly, downtown bike shop. I stopped in to look around and a knowledgeable staff member took the time to show me around in a no pressure manner. When I am in the market for a new set of wheels, I will be in.

Lee Jahnke: BikeSpace DC used to be my go-to Bike Shop. These guys worked with you and offered options to fix things. Their repair times were honest. But in the last few months, these guys have cut corners as they deal with being overwhelmed from the pandemic. I've gone by the shop for parts or quick fixes and been told flat out "No". As in "No, we can't repair anything right now". and "No, we don't think you should install that part." This attitude isn't so much "Hey, we know better." but "We just don't have the time for you. Essential repairs only" So, save your time and money from trudging out to their remote location and go to a bike shop closer in.
Response: Hi Lee- Sorry we weren't able to help you with the part you were looking for yesterday, but as discussed, we'd have to see the bike (in this case wheel) you were attempting to get the part for in order to match the compatibility as there are multiple configurations that can't be freely swapped out. Also, as discussed, we rarely stock & frequently remove the part you were inquiring about from customer's bikes as it can lead to more problems than it solves if the bike is properly adjusted. You were also referred to another potential source for the item- hope you were able to find it or feel free to come by w/the bike/wheel & we can see whether we have exactly what you need or are able to order it for you, which can also be a challenge (along w/many other things) in these covid times. Thanks & Be Well!

Marc Pulliam: Not sure how they have 4 stars. These guys are very unprofessional. No type of customer service I call and ask if they sold bike pedals the response was were a. Bike shop how rude. Ordered a bike and had it shipped to be assembled which should had only taken a minimum of two days. My bike has been there over a week and all they can tell me is that they are backed up because there mechanic was tboned. They said they would follow up but I have not received any follow ups. At this point it will be faster to cancel my purchase and have a bike shipped to a different shop. No focus on customer service here don’t say you wasn’t warned

healthy healing: They took us right away we came in with two bikes. The rechained my daughter's bike. Checked my inner tube. Gave us an estimate if we need an innertube in the future. Sent us on our way. Welcoming, reasonable, angriest service. Highly recommend these guys!

5. Vélocity Bicycle Cooperative

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120 reviews
Vélocity Bicycle Cooperative
Location
4.4
Prices
4.3
Services
4.3
Customer Service
4.3
Professionalism
4.3

Address: 2111 Mt Vernon Ave, Alexandria, VA 22301

Schedule: Opens soon ⋅ 10AM

Telephone: (703) 549-1108

Business type: Bicycle Shop



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Stephanie Watson: Super friendly, knowledgeable staff, and fantastic experience! After explaining my bike needs, a specific bike was suggested perfect for my height. I took it for a little spin down the block and everything worked perfectly. I got to ride my new bike home and a great way to start the weekend!

A F: I’ve been coming here off and on for a decade or so and this is just about the best shop I’ve ever been to- not just for cycling, but for anything. Great people with a great mission, knowledgeable, fairly priced and very community oriented. Whether you’re looking for somewhere to donate, to buy a bike or cycling gear, or have work done, this is the place to go. I wish every shop was more like velocity

thomas braden: Update to my original review. Returned today as my son’s bike had a flat tire and needed a new brake handle. 30 minutes in and out - on a Saturday nonetheless! All for about $60 - a wonderful organization and team running this coop!! Every neighborhood should be so fortunate!! ————— Great people - great place - best free advise I've received in years! Stopped in today to get my son's bike fixed. He only just recently told me, "Dad, I love the bike, but the brakes don't really work and well, neither do the gear shifters!?!" (WTH??) Mike at the Bike Coop told me it's be more money than the bike is worth to repair it, he said go to Target and return it - it's not right and its just not safe! So I did, even though it was more than 90 days since I bought it, and amazingly Target gave me a full refund, no complaints or questions asked. I wouldn't have done this without your advise - thanks for keeping me from throwing my good money after bad! You guys rock!
Response: Thanks Thomas! Come back again soon!

Rashawnda Watson: We came in prepared to purchase a bike today. Sadly, we were ignored. Then, to add insult to injury, we were directed outside “where the used bikes are”. Now I’m no bike salesman, but that can’t be a good sales pitch. You failed today, Velocity.
Response: Rashawnda, I’m sorry for the poor service. I understand how frustrating that must have been. Like most everyone at Vélocity, I’m one of the volunteers. I’d be interested in further discussing your experience if you’re open for a phone call. Please feel free to call me if you’d like. Lastly, in the event no one mentioned it to you, we only sell used bicycle and they our outside the shop. The bicycles inside are customers bike awaiting repairs. It's disappointing that our team didn't clarify with you that we only sell used bikes and point you in the direction of a bike shop with new bikes. Bayley Vanderpoel Velocity Board Member and volunteer tel:703-863-4464

Duvalier Hernandez: Great spot, so many cool things going on. Its a bike geek dream, parts galore. Thanks to the team that saved my ride with an allen wrench to remove my pedals.

Andrew Zembala: The team was really helpful, and encourages people to learn how to work on their own bikes. They offer great service and both new and used parts. I'll definitely be back for any tune-ups or parts I need in the future.

USofC at: Great for home mechanics in need of older parts or tools. I love coming here for odds and ends. If you know what your looking for, there's a great chance you'll something at a very reasonable price. I recently came in with a VooDoo frameset and was able to buy and install and headset, bottom bracket and a few other bits. I got a terrific deal on some cranks along with cables/housing. I was able get most of the tricky install stuff done in the shop under an hour. They have all the tools for bottombrackets, brakes, etc. I've even laced up hand-built wheels and finished tensioning them up here with their tools (15$/hour or visit which is a bargain for having full access to so many tools) The staff are knowledgable and enthusiastic to walk you through a repair. Of course, it can get busy so dont go in on a warm, sunny Saturday and expect handholding. Love this place. Please be here forever.
Response: Thanks for the kind words! Sounds like you've been able to enjoy a lot of what we have to offer. Happy trails!

M Alspaugh: I discovered this place about a year ago when I was looking for a bike that wouldn't break my bank account and 3 of the family members wanted bikes. I also later needed a reliable place to go to as I have absolutely no idea how to repair or maintenance bikes. The staff are good humored, reliable, and honest. Their repairs and advice, and overall, willingness to teach my 14 year old son how to repair his own bike ( and how to avoid breaking it more than necessary) is impressive. I have been exceedingly pleased with both their service and their products. I have gotten a (new) bike for my son as he managed to outgrow last year's bike and also break it permanently in the process. The bike he got was a considerable upgrade and is fantastic. I have never had the issues with the store like one of the reviews. They have always been open when the website says it is. A gem in our community. In a community where generally one throws things away rather than gets quality and repairs it, this store is truly important to support and value. Outstanding.

Chris Jones: This is a great bike shop - friendly, awesome prices, and a very knowledgeable staff. In my case, my bike has old, hard-to-adjust cantilever brakes. The mechanics were able to adjust them perfectly - something three other shops couldn't do - and they only charged me $15! They did it while I waited, so I had a chance to watch them interact with a bunch of customers. With each one they listened to what they wanted, did their best to find them the right bike or part, and tried to get them the best value possible. Just bear in mind that they only do used bikes and gear. It is a great place to get a practical commuter, Sunday cruiser, or cool retro ride, and is also a good source for used and tough-to-locate older parts. You aren't going to find a $5,000 carbon fiber racer, but there are plenty of other options in the area if that is what you're looking for.
Response: Thanks for the love! We really appreciate the feedback.

Mariam Gimbi: Wow highly respect well done, best customer service plus advise I saved almost a lot of money, @ the end I only paid $80.00, thanks again, for everything wish you the best, wow🙏🙏🙏❤️❤️❤️🙏👌👌👌💯💯💯💯

6. Bike Club

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73 reviews
Bike Club
Location
3.6
Prices
3.7
Services
3.6
Customer Service
3.6
Professionalism
3.6

Address: 438 S Washington St, Falls Church, VA 22046

Schedule: Opens soon ⋅ 10AM

Telephone: (703) 477-1362

Business type: Bicycle Shop


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dholmblad: Cannot recommend Bike Club enough. Had the derailleur hanger bend on a very sentimental 1990s carbon specialized. The owner was able to work his magic, replaced the derailleur and fixed the hanger. Before I walked out he made sure the shifting was smooth and dialed in. Thanks!

Chuck Baier: Bike Club is a one of a kind bike shop! It is a one man shop and you need to approach Phuoc, the owner, at the right time and in the right way to get positive results. If you rush in, start rapidly firing off questions, and making demands, Phuoc is likely to dismiss you and recommend you look elsewhere for needs, often rudely. However, if you stop in, sit down, and make some friendly small talk, then he will dig what you need out of his cavernous shop, fix you up, impart some insightful wisdom to you about human nature, elicit a few belly laughs, and get you back on your way. You will then have a friend who will remember you even when you come back 3 years later, as he did with me. If you’re bringing your bike in for service, the question is not whether Phuoc can fix it but if he wants to fix it. Therefore, don’t start off by telling him your opinion of the problem or how to fix it. God forbid, don’t start by arguing over 5 bucks based on your latest Google or Amazon search. Instead, just set back, ask for a beer while you wait, and let this Master perform his craft. And if you genuinely love bikes, don’t miss the opportunity to take the tour inside. Carefully navigate the pathways through the shop for a trip through the last 50 years of bicycle history. I’ve been in dozens of time and find something new to intrigue me each time. Bike Club is an absolutely unique Falls Church institution and Phuoc is indeed an endangered species. A trip to Bike Club is MUCH more genuine than the overpriced pro shops staffed with hipsters with a different sort of attitude. Good luck!! Pedal Power!!!

Alec Lee: Horrible owner with rude attitude, don’t even think going in there. You will be traumatized after visiting this place and experiencing customer service for a long time. The owner is simply crazy, start yelling and cursing after simple questions. I do NOT recommend this place to anyone!

Patrick N.: This is an old school bike shop, keep in mind, there is really no “customer service” you get to the shop, state what you want and proceed to either get your bike serviced or purchased. Pham goes out of his way to repair and sell these bikes, as strange as it sounds; he is NOT a salesman and doesn’t value taking too much time for window shoppers because he is a 1 man team mostly. So before you judge this shop like it’s a modernize shop with different department staffing and things like that; keep in consideration he’s doing well every thing he can effectively to run his own store, and he’s been in the business longer than you’ve prob been alive so he can tell a window shopper or someone who’s going to waste time off the bat.

Joseph (Joey): This is a very particular bicycle experience. This isn't your typical bike shop. The owner, Fuke, is an unusual, eccentric bike genius. His behavior won't appeal to everyone, however as an amateur vintage bike mechanic myself, Fuke is one on my heroes. He is an expert on all things bicycle. If you are looking for a specific, latest, greatest, bicycle, or for someone to size you to a bike, look elsewhere. Come to the bike club with some prior bike knowledge or at least a unique project request. If you are looking for a rare headset, vintage set of schwinn handlebars for a 50 year old bike, an expert calibration of ancient shimano derailleurs, or the fastest wheel-true you've ever seen, Fuke and Bike Club Bicycle are just the place for you. Also, teens, want to learn the ins and outs of bicycle repair? Fuke is willing to take hard working, serious apprentices for summer instruction. Don't expect monetary compensation, instead, expect to be paid in the currency of practical knowledge and experience. After a summer or two under Fuke's tutelage, you'll be able to fix any bike problem, build any bike, be hired as a mechanic at any reputable bike shop, or even start your own freelance bike repair business. Fuke and the Bike Club are whats left of an old idea; that as a community we help each other achieve the American Dream. We need less corporate nonsense and more places like Bike Club Bicycle and more people like Fuke. Go check the place out. If you are passionate about bikes, you'll be enthralled.

Howard Stultz: I’m not sure how this guy stays in business. The first time I went there for a product he said he didn’t have any when I thought I saw what I needed on a shelf that would have been hard to reach. (One look inside the door and you clearly get the idea he’s a hoarder.). The second time I went there (on a Sunday) he was sitting outside talking to a potential customer. I waited until they were done because it was clear from looking at the doorway navigating the chaos would have been difficult. When it was my turn I told him I wanted to buy a bike. His reply was truly unusual (and rude). He said he didn’t have any bikes for sale and that they were closed... Huh? I get there’s a run on bikes these days, but you can look in the shop window and see he had some bike inventory. Needless to say, I’ll never go back and will spread the word about my experiences.

Ryan Healy: The guy who runs this place is awesome. Super compassionate and understanding of your circumstance and what your bike needs. This man has fixed my bike on the cheap multiple times. I mean I take my bike in there with all sorts of BS happening to it and he is back there for 10 minutes and rolls it out and it's like I just bought it. Alignment perfect. Brakes perfect. This man gave me handle bar grips for free off his parts cart. Cant say enough good things about this place. Best bicycle shop IN THE ENTIRE DC REGION

David Lotts: I like this little shop because of the variety of interesting stuff, some vintage bikes, kids bikes, and new bikes. The owner is very friendly and works hard. I've bought my last two bikes here. Both times I did not like exactly what I saw and they quickly customized it for me. Since I found this store I think of my bike as temporary. When I get tired of my bike, and it needs repairs and tune-up, I just go by and trade in for something else. I can do this because the prices are quite good compared to an full tune-up.

Ryan Springer: I've had nothing but excellent service! In the past 3 weeks I've had two bikes fixed, 2 bikes assembled, and sold a bike to the shop. All while sharing many a laugh with the owner and his team. Solid crew and now my go to team for all things bike related.

OneChance OneMistake: Store is very messy and cluttered with random things. Came to see a used bike that caught my eye before. It was in decent condition but dirty and the man wanted $250 for a bike that sells for $220 new. Told me he priced it high just because be assembled it, and is taking advantage of bikes being sold out everywhere during covid. Would not go here if youre looking for a bike. And the man smokes so much so bring a gas mask.
Response: Pretty sure he added disc brakes on it, thats been his thing lately. He has a knack for making bikes ride better. But yes th BC is not your average department store styled bike shop, some people likebthat. Ibprefwr an organis experiece, which is what you get at BC. its more like a museum. I enjoy the speediness, a couple hours at most unless you get there after 4, as opposed to the standar 2 week wait.

7. Griffin Cycle Inc

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666 reviews
Griffin Cycle Inc
Location
4.8
Prices
4.8
Services
4.9
Customer Service
4.8
Professionalism
4.8

Address: 4933 Bethesda Ave, Bethesda, MD 20814

Schedule: Closed ⋅ Opens 11AM

Telephone: (301) 656-6188

Business type: Bicycle Shop



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Griffin Cycle Inc: what do users think?


David Lipscomb: Griffin has made it easy and worry-free to own & commute via an electric bike. When I was shopping for an e-bike 2 and 1/2 years ago, I almost went the online route -- since there were/are cheaper, well-reviewed options out there. Fortunately, I realized I needed a reliable, local shop if I was going to sustain my move to bike commuting, beyond the purchase. For the past 2+ years -- even during the pandemic -- the staff at Griffin has supported me with tune-ups and tons of advice. Love walking in to that place. Great people.

Ben Landers: I bought a high-end road bike from Griffin, and I've also used them for service. My experience has been exceptional - both sales and service. Their employees are responsive and communicative. They follow up and follow through on promises made. Deadlines set have always been met. All of this is FAR above and beyond the "typical" local retail experience.

Bernard Wagman: They were extremely helpful in fitting me with a new bicycle and gave a great follow up service. I have recommended them to others and plan to bring my family back in for more bicycles. Their service department is excellent as well. Very fair and accommodating

Steven Tender: Great independent bike store. Friendly and knowledgeable staff. Go there for bike service, you will not be disappointed. 💯🚴‍♂️

Anthony Lentine: Every time that I go there, I get help, good advice and quick service. Last time I was having trouble with my right shifting mechanism that I have never experienced. Bert took my bike and with the cold weather, the grease was so thick the shift would not engage; a new one for me. He quickly fixed the defect and I was on my way. The store is a true warm spot for all levels of cyclist.Thanks for being there!

Nick Eddy: Went in for the 3rd or 4th time today, never had a bad experience. Reasonable prices, capable, helpful employees. I worked as a mechanic from 1986-1997 at 3 bike shops in Northern Virginia, one in DC, and 3 in Colorado, so I have a reasonably informed idea of what goes on in a bike shop. The gentleman below who felt insulted because he was told his bike wasn't worth working on needs to understand - cheap bikes use low-quality parts and are poorly assembled, first at the factory and then at the dealer/department store before you take possession. It's actually much harder to work on such bikes, and there's no guarantee that even a highly-experienced mechanic can produce a reliable adjustment that will last a reasonable amount of time. This may have been poorly-expressed to you, but I wouldn't call it an example of toxic bike culture.

Frank Pawlicki: the bike rental was handled very professionally. the bike was prepped with the proper SPD peddles when i arrived to pick the bike up, i was fitted, and given directions regarding local cycling routes. the bike performed well through out the week averaging 40 miles a day on the local ride routes. bike return was handled equally well. One issue that did come up was the lack of a flat kit with a pump or CO2 for refilling the flat tire, turns out it was a new employee education issue. it was a great experience.

Jacques Taty: Great staff.. highly knowledgeable, patient, friendly and extremely professional.I recommend them strongly. We are a biking family of 4 and Griffin is our one stop shop for everything bike related.

Diane Weil: I have been a customer at Griffin Cycles for years. They have always had great customer service and do an excellent job with bike repair service. Recently I ordered a small top tube bag that had to be specially ordered from a store in California because the company is no longer widely distributing them, and they were "right on it !" Thanks Griffin Cycles ! Diane Weil Bethesda, Maryland

Valerie Rouxel-Laxton: Hi! I love my bike and cycling has become a second nature to me. Whenever it needs a tune-up, Griffin cycle has been my go-to for a number of years. Service is top notch, folks are extremely courteous and I always walk out with great additional advice. Way to go!

8. Phoenix Bikes

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54 reviews
Phoenix Bikes
Location
4.8
Prices
4.7
Services
4.7
Customer Service
4.7
Professionalism
4.7

Address: 909 S Dinwiddie St, Arlington, VA 22204

Schedule: Closed ⋅ Opens 10:30AM

Telephone: (703) 575-7762

Business type: Youth organization



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Amir Sajanie: I personally haven’t purchased anything yet from Phoenix but the associates there are nice and super informative. I spoke with Jonathan and he really took the time to go over the questions I was asking and helped me understand bikes better. Thank you for the awesome service and I will be back soon with Gods will!

Arren: Friendly and knowledgeable staff. Went in looking for a road bike and was able to try out several bikes to get a better understanding of the feel. I would definitely recommend coming here for used bikes since the parts and quality of the bike are overall great.
Response: We’re so glad you enjoyed your experience at Phoenix. Enjoy the new wheels!

Juan Carlos Sanchez Echeverry: I totally recommend this place. I got my bike fixed in a blink. The staff overthere is super friendly, affordable prices and a high quality jobs. I'm so happy riding my bike now!

Robert Pelley: For sure my new community and goto bike shop. They hooked me up and had me back on the road in under 25 minutes. My bike felt brand new. Thanks!
Response: Glad you're happily back on the road. Thanks for stopping by!

Abigail B.Y.: I bought a Retrospec bicycle online and had a hard time putting it together, I called the company, and they suggested that I take my bike to Phoenix bicycles for Assembly, glad I did! Drop off was easy. I got a text message when it was ready, and the gentleman who checked me out helped me load the bicycle to my car. He also made sure that the seat fit my liking and that I was pleased with the assembly. Before my visit, I had called the shop several times to reschedule my appointment, and in each call, they were gracious and kind to me. I took my bike on the road yesterday, and I have no complaints.
Response: Thanks for the great review, Abigail! We're so glad you had a great experience at our shop. Happy riding!

Jake Tuber: As a new rider looking for my first road bike, I went to the right place. Despite the heavy Covid precautions they took, Liam did a terrific job explaining some of the basics to me and helping me try a few bikes. I bought a terrific refurbished bike in phenomenal condition. Highly recommend!
Response: Thanks, Jake! We're so glad you stopped by and that you had a great experience. We hope to see you again soon!

Sajjad Ahmad: I was in Arlington and had my bike on the rack. I saw the shop and randomly popped in to ask for help with my pedals. The staff quickly helped me and got me back on the road. Awesome shop and service

danceswithcars w: Varies with who is hanging around sometimes gang like. I've volunteered over the years but one guy, a paid employee seems to think I need to go thru orientation since the move, when usually do outside ride marshalling, mild pr referrals, etc. Bought part to self repair but they assume they will do it for you, not very empowering, and turn back/ walk off while you are attacked by gang, etc. Only one staff seems reasonable to me others attitude. Used to like ED when signed up but they claim everyone liked Jesse, which is probably statistically impossible, if safety rules etc are enforced and teens, antiauthoritrians, etc. Hosted Youth Bike Summit in Crystal City, with a maker space DIY table making inner tube bow ties, cut your own balaklava, hat , ear👂 muffs/ neck thingies, etc some sewing club helped finish (sewing is more skilled than most may think and not shared machines). Other fundraising maker stuff I've missed as was doing before they started, eg. MiniMakerFaire booth in Reston with NoVA-Labs.org... Some may think I helped suggest moving BarCroft to AMCC, but real suggestion was corner duplex house 🏠 with yard, which would have outside, take zoning change, etc more like Mt Rainier bike coop and not drip toxins on head start playground in green LEEDs like building with light industrial wastes... Didn't join the non profit board as would require firing some people more culture change than likely possible and some other things... Ymmv Added photo of pickup truck salvage/recycling and/or Grinch stealing people's bikes feet away from Phoenix's door at the corner of Columbia Pike at S. DinWiddie... FWIW: don't want canned response from new paid staff I've likely not even met.20210719 UpDate Open No customers inside, Masks sign photos added Occasional Sales in Plaza photos added 2022021x? went in about 26x2.5 tubes at closing FriDay None on shelves/window nice lady looked up in QBP

Mireya C.: I bought my first bike here over 2 years ago and got a good deal. I bought another bike online last year that needed work, but due to new baby couldn't visit. I came today to get the bike serviced and their work and professionalism is great. They have the best prices for service in the DMV area. Their bikes go quick because they prices are so low. A good backup place to purchase would be Old Bike Shop in Arlington. I love that they teach kids to service and build bikes. It's a nonprofit and their mission work is amazing. I'm happy to support them always.
Response: Thanks so much Mireya, we're so glad you had a great experience!

Rebecca Clement: These guys are awesome! I bought my current road bike from them a year ago and it’s been working great. They helped me install a bike rack at no cost and gave me great deals on bike repair tools. This is a great little place with friendly staff and good vibes. Plus I feel like my money is going to a good cause.
Response: Thanks so much for your positive review! Glad your road bike is working well. We've since moved to a new location at the corner of Columbia Pike & S. Dinwiddie. We hope you'll come back for a visit and to see the new shop. Thanks for your support!

9. Nomad BicycleWorks Mobile Bike Repair

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188 reviews
Nomad BicycleWorks Mobile Bike Repair
Location
5
Prices
5
Services
5
Customer Service
5
Professionalism
5

Address: Michigan Ave NE, Washington, DC 20017

Schedule: Opens soon ⋅ 10AM

Telephone: (202) 322-5020

Business type: Bicycle repair shop



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Meredith Jensen: Incredible service and quick response time! Omar is so friendly and flexible, accommodating to my schedule changes last second. My bike looks and feels brand new and the tune up barely lasted an hour! As a new bike owner, I had a lot of basic questions but Omar patiently answered them all without making me feel uneducated. Highly highly recommend!!

Robert “Bo” Stearman: Wow! What a service! Omar: knowledgeable, trustworthy, and professional. New client here and could not be more impressed. You know how you feel when a service is done right? I feel that way now! Assessed issues with my bike quickly and efficiently. Communication top notch. All in all great experience. Apologies bike shops you just lost a client. Work with Omar it is great.

Nikki Kasparek: Positive: Professionalism, Quality, Responsiveness, ValueWorking with Omar was great. He was very responsive to my email and scheduled an appointment to repair my bike very quickly. He was on time for our appointment and charged very reasonable prices for his work. I plan to use Omar for all of my bike repair needs!

Leila Lucas: Omar was awesome. Great communication leading up to the appt. During the appointment, he was efficient and made sure I understood exactly what he did to get my bike up and running. I really appreciated his patience with all of my questions and am very excited to have a working bike again!

Asha Singh: Omar was awesome. He cleared up what the service was before the appointment, confirmed the time and details both by text and as he was getting started, and set up right outside my door. Service was very quick and he made sure I tested everything before he left. So glad I booked him. Bike rides like a dream!

Andrew Byrd: Highly recommend Nomad Bicycle repair! I purchased a new e-bike that came dissembled, Omar set up outside my home and took care to assemble my bike and review everything that I would need to know as a new rider. He also gave me tips and tricks to successfully maintain the bike as well. Overall, Omar is really kind, responsive, knowledgeable and provides a great service for a competitive price.

Victor Kane: Omar is awesome. I have custom built Frankenbike ebike that is difficult to work on and he went above and beyond to clean and check everything and make sure my new brakes were installed correctly. He even found and replaced two broke spokes I wasn't aware of and waited while I ran to the store to get parts we needed. Very nice person who does great work for a fair price. I will be calling him again for sure!

Marianna De Souza: Excellent job! Omar was super helpful and flexible in terms of communication and scheduling. My bike was set up so quickly and smoothly. Highly recommend him.

Kelly Orzechowski: Wonderful experience! Super convenient. Omar was extremely knowledgeable, trustworthy and very quick to respond. My bike looks fantastic! I highly, highly recommend him.

Ryan Hamilton: Absolutely excellent! My hybrid bike gearing got wrecked in a windstorm, so I needed a new rear derailleur, shifter, chain installation and all-around tune-up. After taking the bike to another mechanic in town who did a shoddy repair, I reached out to Omar, based on a recommendation from a good friend and mountain biking enthusiast. I ordered a few replacement parts on Amazon and scheduled service through the Nomad Bicycle Works website. Omar was super reliable, professional, friendly, trustworthy, and supportive and had a great passion for bikes. And very convenient. He came early to the job and got the entire job done while I drank my morning coffee. I was back up and rolling in about an hour, all before my morning meetings at work. When the job was done, Omar suggested I take a test ride and to push every gear of the bike pretty hard, just to test things out. The thing rode perfectly, even better than when the bike was originally built, and the gearing was flawlessly dialed-in. He also gave good recommendations for other upgrades and services I might consider in the future. I was so satisfied with the service, I gave him a tip. I look forward to getting ALL of my bikes serviced by this guy.

10. Trek Bicycle Arlington Clarendon

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512 reviews
Trek Bicycle Arlington Clarendon
Location
4.7
Prices
4.7
Services
4.8
Customer Service
4.7
Professionalism
4.7

Address: 2731 Wilson Blvd, Arlington, VA 22201

Schedule: Closed ⋅ Opens 11AM

Telephone: (703) 312-0007

Business type: Bicycle Shop



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RigGarage 22: I arrived to this Trek Bike Shop and was greeted by this nice lady that helped me with getting the bike I reserved for. I test rode it and was ready for purchase. Kevin the manager went above and beyond in helping me with the purchase process and gave me a beyond my expectation welcome! It is truly sad they are located so far away! I felt like I was their cared customer and treated me like I was their customer for many years! Such an awesome team and there was another great guy I forgot his name I think it was Jeff he did a fine job in tuning up my bike before I took it home. I am so excited of my New Marlin 8 Red and I want to thank from the bottom of my heart to Kevin and his Amazing team!!! Bless you all!

Lisa Young: The employees at the Clarendon store were super friendly and helpful. They walked me through when I should service my bike and how often my tires may wear based on the area I ride in. I purchased a new saddle, which was installed on the spot. Plus they gave me great tips on how to properly set the saddle. Great service and great experience!

Wesley Price: The staff at this store is extremely kind and knowledgeable. I was on the fence about which bike to select, so Kevin allowed me to test ride the bikes as much as I wanted in order to decide. The team even swapped the stock stem on one bike so I could test it out. Kevin made selecting new bikes fun and easy for both me and my wife. We will definitely be back in for service and accessories when the time comes!

Christine Fletcher: Every person I've worked with or even talked with there has been kind, friendly, knowledgeable, and (a rarity in a bike shop) not condescending about how embarrassingly little I know about the bike I ride all the time. Their techs (especially John) have gone the extra mile for me more than once. This is probably the fourth bike shop I've tried in the DC area over the last few years but I'm looking no longer. Dedicated and satisfied customer here!

Michael Salter: The Trek Clarendon service department always provides top notch professional service. They are tenacious to handle even the really tricky problems that involve troubleshooting older model bikes and they communicate clearly and openly throughout the entire process. I really appreciate all they have done for me and are the only bike shop I recommend to my friends. Thank you!

B Chisholm: I pulled my bike out of storage and realized someone in my building had dented my handle bar inward and my breaks weren’t working. The guys at the shop fixed it in literally 2 minutes complimentary like it was nothing. I had already filed an insurance claim expecting a $100+ fee. I’ll definitely be back. Great customer service.

JJ L: Very good customer service by staff that had very good knowledge about their products. Store seemed to have a good selection of bikes. Overall, had a very good experience purchasing a bike. Definitely would recommend.

Garrett Geist: I didn't get his name, but the tall man with a beard was super helpful and kind when helping me purchase an FX 3 and pannier bag setup. Sadly, a few hours after purchasing the bike I got car doored in the bike lane and it is now pretty scuffed up. Wish they could sell a product to help with that lol. Be careful in Arlington.

Thomas Gelson: World-class service! I took my Trek 9.9 Speed Concept into Trek Clarendon for a major service overhaul. It has traveled all over the world with me in the past years as I am an avid triathlete. It needed some love after many miles of training and racing in all sorts of terrain & weather. An awesome bike, but quite involved with Di2 groupset, etc. John and his service team were top-notch in reviewing with me their recommendations of what had to be done. They then did the work in a meticulous and timely matter to make the bike look and feel brand new. Thus, resounding 5-stars and I highly recommend them.
Response: Love this review Thomas! Thanks so much for putting your trust in our shop to service your ride! Appreciate your recommendation! Cheers!

Adrian Ferrufino: I started Cycling a little over a month ago, been to a handful of bike stores and this is by far the absolute best. Zero pressure to buy anything from anyone. They all just want to help you. Kevin has been a great help with tons of great Information as has Alex. Everyone there has outstanding customer service and they are always so welcoming and take the time to answer all of your questions no matter how simple they may be. Update June 2020- about 12 months since my first purchase from them. Well I wish I could re-rate this with 10 stars. A lot of places will be good to you when you buy something then forget about you, this is NOT one of them. No matter what I need or how many times I go in to annoy them with a questions everyone, and I mean everyone, is always so eager to help. They have helped friends of mine get bikes and their experience and comments back to me are never anything but positive. This is truly one of the best, if not the best bike store in this area. I live less than half a mile from another bike store and rather drive the 20 minutes (or ride) to come here and get what I need. Alex, Kevin, Jeff and anyone else you encounter in that store will do everything they can to help you with whatever you need. If you want a bike or need service or accessories I would not go anywhere else.
Response: Love to hear this Adrian! Thanks so much for sharing your story!

11. REI Co-op

LEAVE AN OPINION
671 reviews
REI Co-op
Location
4.3
Prices
4.2
Services
4.2
Customer Service
4.2
Professionalism
4.2

Address: 201 M St NE, Washington, DC 20002

Schedule: Opens soon ⋅ 10AM

Telephone: (202) 543-2040

Business type: Bicycle Shop



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Michael Brown: As a company, REI should not inflict their political beliefs onto customers. That said, they carry good gear and this particular location is fantastic. Every time I have come here they have exactly what I need. The staff are friendly and helpful and generally knowledgeable. I don’t know who makes REI branded clothes and gear, but they do a good job.

Mike R: I like this store for so many reasons. First: they have excellent customer service. Today I walked in with my bike to get my flat tire fixed. A woman approached me and signed me in. Then a man walked up to me and asked if I would like to him to park my bike. I was appalled by this gesture. Second: This establishment has everything here. I mean like… leave that bike area if you want to. You will be buying anything from energy gel to underwear. Third: conveniently located right beside the metro.

Anne Probst: Thank you Jeremy in cycling for taking care of my bike I commute on. Haley assisted and was down to earth and happy. High five to Micah in footwear who helped me find a size in a scarpa I haven’t been able to find in stores in 4 years. He’s super knowledgeable and was connecting with all the customers. Thank you REI DC!

Patrick F.: The 2 stars is not for the products, it's for the lack of service. Lord forbid you need some help. I waited forever even after pushing this button (photo) and a guy that was helping someone else acknowledged they heard me and would be coming. Still waiting as I type this. FYI, I have purched thousands from this store....sigh!!

Andrea Wu: I came here to pick up my shoes that I ordered online, and after trying them out in nature, they were too big so I came back to return and get new ones. The staff helping me was very helpful, bringing me different shoes for me to try on. I finally got a pair that fit properly, and checkout was pretty speedy too. Parking on the street might be a bit tough, but it's not too bad!

H Gill: Great store! love REI… but checking out here is always a 15 min wait. The checkout line moves at a snail’s pace, and the managers/supervisors don’t seem to care. I’ve seen customers put items down and leave out of frustration.

Rebecca Tolbert: Generally a good store, but the parking situation is currently very weird. You park in the parking deck and then have to walk all the way around a whole city block because they have blocked off the elevator and stairs. So, you drive into the parking deck and then have this surprise journey ahead of you, through a sketchy alley and everything. Just wanted to give other customers a heads up!

Ben Layton: Bike shop effectively closes at 6:30, not 7:00, since you have to get on a wait-list to get the bike checked in and the wait-list closes at 6:30. Called in advance and told them when I'd get there and they didn't mention that, so came all the way here for nothing. Turnaround on basic repairs also 9-10 days rn, which is honestly nuts.

R: Oddly enough they aren’t dog friendly yet I saw a pitbull walking around without a service vest. The area around is horrendous, good luck finding a parking spot. Really disappointed that REIs aren’t dog friendly yet their competitors REI and Bass Pro is.

Bogi Yohannes: Many thanks to Tim in the bike repair department for excellent work fixing my brake line and coming up with an alternate way to fix my broken basket being held by zip ties.Tim took the time to really give great customer service and make it an amazing experience.Thank you Tim and REI for the best bike department.You guys rock to keep us rolling.

12. Pedego Electric Bikes Alexandria

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158 reviews
Pedego Electric Bikes Alexandria
Location
5
Prices
5
Services
5
Customer Service
5
Professionalism
5

Address: 210 N Lee St #102, Alexandria, VA 22314

Schedule: Opens soon ⋅ 10AM

Telephone: (571) 312-5168

Business type: Bicycle Shop



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James Gordon: I rented an electric bike today from Todd and his team...what a GREAT experience! Since this was my first time renting/riding an electric bike, Todd gave a thorough tutorial before sending me out. The bike was easy to ride and made the trip to DC easy with the pedal assist from the bike. Please note, this is a GREAT way to tour DC. I followed the Mt. Vernon Trail which took about 40 min. to get over to DC. The bike was easy to navigate through the streets as the city is VERY bike friendly. I spent about 5 hours site seeing as well as stopping by a couple brew houses (only tasted the beer with flights), then I headed back to the shop. I had time so I went the other direction on the Mt. Vernon Trail. Overall, this is probably one of the best things I have done in some time. Great experience and great customer service. Trust me, you won't be disappointed.

jim shanks: Todd and his staff were very friendly and very knowledgeable on the electric bikes. Great customer service and no pressure at all on buying. They did an excellent job educating us on using the first ebike that we purchased. Will definitely highly recommend to family and friends!!

Alexis McVey: Todd was amazing with teaching us how to use the electric bikes and how to navigate riding in town and down Mt Vernon trail. Renting bikes and riding the trail was the highlight of our trip. Todd is the nicest guy and would recommend his shop to everyone !

Highly Favored: Todd and his team were super professional, friendly and knowledgeable. The electric bikes are superb, comfortable and provide an awesome experience to Mt. Vernon Estate. Our tickets were ready when we arrived. Highly recommend. Stop by Jack's place down the street for a nice power breakfast.

Thomas Allen: Todd went above and beyond to help me experience an amazing bike ride to Mt. Vernon. What a treat to be given such excellent customer service! He deserves more than five stars!

McKinney Monica: Shout out to Todd at Pedigo! Had called to tentatively schedule a tour for friends visiting from out of town. Unfortunately one of the participants was not feeling well and needed to reschedule. I had completely forgotten that we had discussed a couple of potential dates and Todd called as a follow up. Didn’t make the tour, but the fact that he called to touch base…if the customer service is an indication of the tour-WE can’t wait! If this is something you are interested in, definitely contact them.

Jeff Ventura: Todd was super friendly and helpful. He wasn't high pressured and took a lot of time walking through the features of the bike I am considering. I'd definitely feel confident buying from here.

jeremy lippman: Fabulous experience. Took the water taxi over and test drove my first ebike. Todd, and his staff, were super friendly and very knowledgeable. They have bikes to buy, rent or test drive for enthusiasts of all ages, sizes, and experience.

Harrietta Sheppard: Just make sure that you don't have a flat 2-miles from George Washington's Mount Vernon because you will be asked 'where' you purchased your bike AND if you didn't purchase it from this location, you will end up walking 4-hours into the night under the bridge in the dark because even though the shop was 5-minutes away by vehicle, no consideration or effort was offered other than, 'I'm closing in 5-minutes and I can't help you. It should NOT have made a difference WHERE I purchased my bike😡😡🚴🏾‍♀️ LESSONS LEARNED: NEVER ask for help again from this location AND learn how to fix flats.

Chris Langford: Our family of four rented bikes from Todd, the owner, on a whim to do a ride out to Mount Vernon, and we had a blast! Todd was absolutely fantastic; not only did he do an excellent job educating us on using his bikes, but he also gave us some great tips for our trip. We highly recommend Pedego of Alexandria. Note, our child was under 14, and so we got a two-seater Tandem, and we had no problems at all.

13. Washington Area Bicyclist Association

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16 reviews
Washington Area Bicyclist Association
Location
4.5
Prices
4.5
Services
4.6
Customer Service
4.5
Professionalism
4.5

Address: 2599 Ontario Rd NW, Washington, DC 20009

Schedule: Open ⋅ Closes 5PM

Telephone: (202) 518-0524

Business type: Charity



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Nozipho Dube: Had a great 3 hour lesson with Chuck, Kristi, Allison, and Mike. The class size approx. 15 people at different level of skill. The instructors did a good job of splitting us up based on skill set and moving us up based on our progress. It was a great class.

Karen Brown: I had a horrible experience with WABA. It is not worth $85.00 to learn how to ride a bike. The instructors were very hands off and my husband had to assist my daughter in learning how to ride. Then the instructor tells us my daughter should come back and pay another $85.00. I was underwhelmed with what I saw. Additionally, I received a harassing email that was very inappropriate from Syndney Sotelo, WABA Director about my husband assisting my daughter when she was struggling in learning how to ride. Stay woke everyone $85.00 to be hands off is never acceptable. It’s a rip off.

Bayley Vanderpoel: Great organization doing God’s work. More bike lanes now!

Michelle Minstrell: Great resources for area cyclists, advocates for biking safety, bike lanes

Aries Keck: Love them

Tulio Bertorini: Great organization.

J L Murray: Went to volunteer.

him.: Amazing

Grace Guilarte: (Translated by Google) Heroes work here(Original)Los héroes trabajan acá

Rubens: (Translated by Google) Waba is a institution for cyclists (Original) Waba is a institution for ciclists

14. Cycles of Silver Spring

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114 reviews
Cycles of Silver Spring
Location
4.6
Prices
4.5
Services
4.5
Customer Service
4.5
Professionalism
4.5

Address: 8910 Brookville Rd, Silver Spring, MD 20910

Schedule: Open ⋅ Closes 5PM

Telephone: (301) 589-2453

Business type: Motorcycle repair shop



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Cycles of Silver Spring: what do users think?


Rylan Harris: For Years I have been taking my Kawasaki Vulcan 750 to get serviced and regular maintenance at the dealer, the last time out they failed in terms of time and work, I hear about Cycles from some friends and read reviews on line. I called Jeremy he walked me through their process and expected cost, when I met him he was hones, personable and identified the work the bike needed and other problem areas, I will continue to use this shop and refer them business in the future.

Raymond Bushby: Took my bike for break service An oil change also once over. They explained everything clearly to me gave me options on things that needed to be repaired prepared all in all a great experience they will definitely be my service shop of choice from now on

Jack Jensen: The folks here are great! Very experienced and knowledgeable and patient and professional. They've helped me get new tubes in my tires multiple times, and have given great advice for other bike maintenance issues that I've had over the years. They won't work on my bike directly: they focus on a narrow spectrum of brands and my bike ain't in it. I'd definitely shoot them an email to make sure they'd be comfortable working on your model of bike before you haul it over to them, but if it's in their wheelhouse you can be confident that they'll do an amazing job! Highly recommend!!

Matthew Gifford: I brought my bike in to have new tires put on. When they changed the tires, they called to tell me my oil--which I had changed a week earlier--was sludgy and needed to be changed, my clutch was exceptionally loose, and my chain was out of tension. I authorized the additional work. The tire service was great -- mounted and balanced and holding up great. The other work I have some reservations about. They did what they said they would--there were no surprises on the bill. But the oil change was unnecessary: the day old oil still looked 'sludgy' to Jeremy when we looked it over on pickup, which he says can happen when it's outside. Cleanup was a little sloppy (some oil spots on the bike), and the chain developed a lot of surface rust shortly after getting it back. The clutch I can only attribute to personal preference. After getting the bike home, I adjusted it back to where it was. Re: the chain - After posting this, Jeremy got in contact with me. They don't apply oil to the faceplates to prevent excess fling. Fair enough. I've always put a thin layer of oil on the outside and have never gotten rust, no matter how many streams I dunk it in. Maybe specifically ask for plate oil if you have chain work done here and dislike surface rust. I originally gave a lower rating, but after talking to the shop I think there were just some differences in preferences (chain oil, clutch feel), and maybe a bit of haste in the shop due to their current work load. They're really nice, approachable guys. They'll talk through issues with you. Their service explanations are clear.
Response: Thank you very much for your thoughtful review Matthew. While nobody likes to be criticized we absolutely understand sometimes a little honest truth helps us all grow. Thank you again for your business and honesty.

Ricky Ricardo Aguilar: I have had bikes for 30 years and and this is my 1st really bad experience at a mechanic shop. Jeremy I would describe as a smooth criminal He's there to get your money hes definitely not there for your best interest I would not recommend.

Kayla Wumer: I would not recommend taking your bike here if you don’t know anything about mechanics because he will recommend all kinds of things that your bike doesn’t need. You’ll take your bike there for one thing and get so much more done to it unnecessarily. I learned the hard way

Sasko Kirovski: Great people, take care of me right away. I bring my both rims to install new tires and l was very happy of the job they did it.

Aaron Gamble: Excellent customer service which is greatly appreciated by any customer. Hope this business continues to thrive as motorcycles become more essential. Thanks Jeremy and team.

Nathan M: I recently acquired a new to me 2003 Honda Shadow ACE edition. I needed to have it inspected for Maryland State Inspection in order to register it in Maryland. Jeremy made things easy and allowed me to wait on the inspection. They have experienced mechanics and are very thorough. They brought to my attention and made me aware of a few things that were going on with the bike that might need attention in the future. Highly recommend. I will be using them for repairs in the future.

Frank Borris: I had a great experience with COS. My bike is a Honda VTX 1300S and I was swapping tires and wheel bearings. In addition, I did some research on sealing the spokes in my rims to go with a tubeless tire. Jeremy and Rush gave me their honest opinion based on years of experience to keep the bike as it was designed. I respect that. I decided to make the modification and they agreed to swap the tires and bearings for me as long as I took responsibility for any leaks if my spoke sealing process failed. I found these guys to be straight shooters and easy to work with. All my questions sent by email were answered and they were patient and willing to be helpful.

15. Harley-Davidson of Washington, DC

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471 reviews
Harley-Davidson of Washington, DC
Location
4.2
Prices
4.3
Services
4.2
Customer Service
4.2
Professionalism
4.2

Address: 9407 Livingston Rd, Fort Washington, MD 20744

Schedule: Closed ⋅ Opens 11AM

Telephone: (301) 248-1200

Business type: Harley-Davidson dealer



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Harley-Davidson of Washington, DC: what do users think?


Ahmed Weshahy: The team here is nothing short of family. Such an awesome crew. Very welcoming and friendly. Find my man Roy on the showroom floor if you need any assistance and he will hook you up. Gene, Rick, and everyone on the team is truly awesome. Highly recommend for DMV Harley Owners/Prospective Buyers!
Response: Thank you for the kind words!

Thomas Warrick: I made an appointment for a motorcycle state inspection. The service writer was very professional and polite. When the state inspector saw that it was a Honda Trike instead of a Harley-Davidson, he came up with a reason not to perform the inspection. He told me that he didn't have the specifications on the thickness of the rear rotors and it wasn't his job to figure what the minimum thickness should be. I would think that if you're doing maryland inspections, you would have the tools and information you to perform your job. I shouldn't have to provide that information for him to do his job. I went to Atlantic Cycle where they were able to perform the inspection immediately without making an appointment.
Response: Hello and thanks for the feedback. This is good information and I will do what is necessary to make sure this kind of experience does not happen again. I would love to speak to you about this if you have some time. Thanks again for your feedback hope to talk soon. Craig GM

William Price: Met Gene, Sales manager, who explained how COVID had "affected" their limited amount of pre-owned inventory. Then he offered a test ride of the new "Milwaukee 8". Much smoother than the older twin cam motors. He even called several times & sent pics of different bike.
Response: We believe the customer experience is everything, thank you for giving us the opportunity!

Delana Oliver: They are great with connecting with the community. The staff is attentive and they make you feel special when you buy a motorcycle.
Response: Thank you Delana!

MrEric B: From the initial greeting of the Aaron my salesperson to the closing of the deal, EVERYTHING was amazing. I will definitely be returning for my next Harley purchase. 3 thumbs up. 👍🏽👍🏽👍🏽
Response: Thank you, we appreciate you!!

Mike M: I'll only give this place two stars due to them having a good deal on the past rolling thunder shirts. When I walked in I didn't get greeted at all, just stared at be the click in the corner. I was looking for some parts at the parts department and the staff was rude. I purchased some clothes with no welcoming feel from the staff and they mixed up my purchase with someone else's. I love Harley but I don't like this location especially it being a representation of our nation's capital.
Response: Mike I want to apologize for your experience at our store. This kind of interaction is the exact opposite of what we strive for as a Dealership. I hope you can give us an opportunity to change your opinion of our store . I would like to speak to you about this if you would like. My email is Craigg@hdofdc.com please feel free to reach out so we can solve these things . Thanks

wyldwsl: This dealership has gotten their act together. Do not let you previous experiences keep you from visiting it, renewing your relationships with their staff, and dealing with them again. I purchased my 2021 Street Glide Special from them in 12/2021 and it was a pleasurable experience.
Response: Love this! Thank you, my team is working hard to let everyone know we are different and care about our guests!

Christopher Johnson: I had my Harley Davidson towed to this facility, the service was great, Hondo is the man! The entire staff seemed to really care about the customer. I picked the bike up on a Tuesday, and took it on a road trip the following morning.....I made it about 650 miles and had another issue with my bike, I spoke with Both Harley dealerships, Fort Washington, and the Harley dealership I had to have it towed to. When I spoke to the service manager Chris, He was very apologetic, told me that I was not to worry, he was sorry that it happened, and that he would handle it. I received a follow up call from the GM, and he informed me that it has been handled. Thank you again for for everything.
Response: , Hello Christopher, I will give you a call on this matter today

Misty Faubus: Check out their clearance rack! 3 ss shirts 1 ls shirt 2 sweatshirts a pair of riding boots and a pair of tennis shoes 152.00! Very friendly staff.
Response: Thank you Misty!

dustin kosar: My insurance's roadside assistance towed my BMW bike to the dealership instead of a BMW dealership. Craig Garrett (General Manager) was great at helping me work through the issue. He stored my bike while I coordinated with BMW to get new tires, and gave me an extremely fair price to tow it to another shop who services bikes like mine. This is a dealership that ensures, regardless of manufacturer, riders take care of each other. The next time I'm shopping for a new bike, I'll gladly come here first.
Response: We believe that riders should take care of riders! Glad you were able to experience HD of DC!

16. Coleman PowerSports

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966 reviews
Coleman PowerSports
Location
4.2
Prices
4.2
Services
4.3
Customer Service
4.2
Professionalism
4.2

Address: 435 S Washington St, Falls Church, VA 22046

Schedule: Opens soon ⋅ 10AM

Telephone: (703) 237-3400

Business type: Motorcycle dealer



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zachary burdette: Wow. I just had the best dealership experience I've ever had in my life. I purchased my first motorcycle from Alejandro, and he made the whole process easy and smooth. I will admit, as someone who has never been on a motorcycle before I was a little intimidated. Alejandro made me feel like I was already part of the motorcycle owning club. He was informative and polite. He quickly pointed out a bike that was right for me. I only looked at one bike and it was the perfect one for me. I'm now a proud owner of a Honda cb300r! Even when the decision making was over and we were waiting on paperwork, Alejandro didn't just leave me to sit and wait. We had a great conversation and it felt like I had known him for 10 years. He showed me how to get one the bike and find first gear, so I would have a head start when I take my riding class. Everybody at Coleman was great. The gentleman who helped me find the right gear was informative and supportive. There's no better place to buy a motorcycle then Coleman powerboats! When the deal was done they had a bell you ring where everyone in the store clapped and cheered.
Response: Zachary, We are so happy that you selected us to be your dealership and that you received the service we always try and provide. Welcome to the Coleman family and we wish you many many miles of happy riding.

Tanya Crawford: My bike was delivered to me last Saturday. I posted a review of the bike sale and professionalism exemplified by each team member at Coleman’s PowerSports. Well, let me just state that the delivery driver was awesome. He was very friendly answered all questions (I ask a lot of question for clarity and to ensure my understanding) however, he was patient and understanding about it. He unloaded by bike with caution and careful. He backed it up in my garage for me with ease. Just an overall great experience. Barry once again delivered on having my bike thoroughly detailed! and my dude Parker called me and kept me abreast of any changes and the reschedule. Thanks a million guys for everything!
Response: Thank you for the great feedback, Tanya. We are very happy to know our Sales Team provided you with top-notch customer service and you had an overall great experience. We appreciate your business with Coleman Powersports Falls Church.

Gina Mitidiero: Barry and his team provided the best motorcycle dealership experience I've had. Every single person I spoke with was welcoming, helpful, and extremely knowledgeable. The finance process was quick and easy and they have a GREAT selection of women's riding gear to peruse while you wait. I really appreciated their awesome customer service and will definitely be back as I start to accessorize my new bike. Do yourself a favor and buy your motorcycle from this dealership!
Response: Gina, thank you so much for choosing us as your go-to motorcycle dealer! We're so glad we could provide an exceptional service experience with plenty of resources to help you on your new powersports journey. Be sure to visit us again soon!

Andrew Sulgit: Alejandro and the entire crew at Coleman Falls Church did an amazing job from start to finish. Everyone was extremely nice, congratulatory, and helpful. It was a great experience.
Response: So glad you enjoyed your experience with us, Andrew. Thanks for the review!

Michael “Newmie” Newman: #Update June 4th, 2022 — great service detail intake and completion by Griff. Inspection (Va annual) and accessories installed by JD. Done up quick & right. A+ performance as usual! 😎 Great cycle shop --- indeed the best in NoVa! Sales & service both very knowledgeable, helpful, patient in explaining exact noted specifications while listening to customer's particular individual needs. Parker sold me my Yamaha MT-07, and Jeff arranged the service add-on [cell phone holder installed] -- each man went above and beyond, with extensive care and concern, to make sure i was fully content before leaving the shop. Sales Mgr. Dave and Parts Assoc. Dave also deserve a loud shout-out for their attentiveness! *Coleman Powersports -- Highly-Qualified & Recommended for ALL bike enthusiasts!* #update April 2022 — problem with the battery on my Yamaha (bought less than a year ago, new). Needed complete replacement. Excellent customer service (from the very beginning upon bringing my bike in) from Kevin in Svc Dept, continuous and clear follow up by him through great timely communication, and a rapid turn around — all so very much appreciated to get me riding again! 🏍 😎 (***Might be my last Yamaha, however, with me not at all happy with Corporate Customer Service and true lack of professionalism on their end.)
Response: Michael, we truly appreciate this review. We are proud to have attentive and caring staff that strive to make sure each customer gets their perfect bike. We hope you have a great day and enjoy your Yamaha MT-07!

Donovan Kim: I really enjoyed working with Cameron on my bike purchase. He was beyond patient with me and very knowledgeable. Working in sales myself, I really appreciate when I meet someone who knows their stuff. Cameron is not a pushy salesman, far from it. He takes his time and answers all the concerns that arise when purchasing equipment like this. He is excellent at what he does. I will be a returning customer. YCK
Response: Coleman Powersports Falls Church would like to thank you for your feedback. We greatly value your business and look forward to assisting you again.

Denis Wallace: Service department is super responsive and on top of it. I’d trust them to do work on my motorcycle anytime. Granted I only had the tire changed and wanted to do the rest of the body work repairs myself, they had no issue with that. So once they had the pets in they notified me and once the tire was done I was all good to pick it up, even paid the invoice over the phone and all I had to do was look at the bike, sign a paper and she was mine again. Thanks Griff and Jackson for putting my mind at ease when I’ve never had anyone do work on my motorcycle before.
Response: Denis, Thanks for the 5 stars! We are happy to hear that you had a great service experience. We are here anytime you need us.

Bear Tidd: Alejandro is the best! I got my very first bike with him. So here’s some awesome stuff he did: - He’s super fast to reply and answer any questions. - He always remembers my name and will great me as soon as he sees me. It’s nice it just makes you feel welcome in the environment. - I’m have incredibly bad anxiety and I never felt anxious through the process. 10/10 would go buy another bike from him.
Response: We're happy to hear you had an awesome time with us at Coleman PowerSports! Thanks for sharing your experience. We hope you stop by and see us again.

Nick Doty (Nick): I previously brought my bike here to have quite a bit of work done. My bike has a lot of miles on it and had sat for a long period of time, so I brought it in for new tires, fluid changes, and a rebuild of the engine given the high miles. Originally given all the work that was taking place, I was told they would give me a 10% discount for all the work. I'm aware that this wasn't really a discount, and more of a "good will" gesture they likely give to many people. They had my bike for a very long period - maybe 8 to 10 weeks. Half that time was waiting for the work to begin. Once the work began, I was told and received several calls of additional things they found, wanting to know if I wanted things changed. This included extra hours to deal with the cruise control system my bike had. However, at a certain point, I quit receiving updates. After approximately 2 weeks, I called to check the status of my bike. They informed me that my cruise control was not working and that they were trying to fix it. The cruise control was electronic and after-market. I did not use the cruise control frequently, BUT - it was working just fine when I brought my bike in. I told them I didn't want it fixed as I just wanted my bike back, but I didn't want to pay for all the work they did dealing with the cruise control, seeing as they broke it. They told me I was receiving a 10% courtesy discount (the one I'd already been promised) so that would cover the hours spent on the cruise control. This was not the way to handle this - in my opinion, they should have cut those hours out of my bill, and given me a further discount seeing as they *broke a functioning part of my motorcycle*. I picked the bike up and took it home, and everything that was worked on works well, except the cruise control. If you just need standard work done, this place will do you just fine - but be wary of aftermarket items on your bike, and make sure to double check your bill because they will charge you for the work, regardless if they fix it (or in my case - break it). I don't regret taking my motorcycle here but I definitely will not be back.
Response: We are sorry that you feel you did not get excellent service. Please feel free to reach out to us so that we can rectify your concerns. Thank you The Customer Service Team - fccsi@wherethepoweris.com

Sultan: Cam helped me purchase a Ninja 400 and one of the last in the inventory. He did a great job explaining to me more info about the bike and was able to answer all my questions. Overall I had a great time purchasing the bike and ringing the bell at the end was the cherry on the top. Thank you guys for all the help.
Response: From the crew at Coleman PowerSports, thank you for the excellent review, Sultan!

17. Lee Grey Cycle Solutions LLC

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67 reviews
Lee Grey Cycle Solutions LLC
Location
4.3
Prices
4.2
Services
4.2
Customer Service
4.2
Professionalism
4.2

Address: 619 Hampton Park Blvd, Capitol Heights, MD 20743

Schedule: Opens soon ⋅ 10AM

Telephone: (202) 270-4442

Business type: Motorcycle repair shop



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Jenn Dustin: I stopped by to ask a question and everyone was so helpful. They even gave me a few screws to try. I didn't purchase a thing and yet they treated me like I spent a lot of money. Will definitely recommend them for anyone that us looking for genuine customer service.

ZJLS !: Went there to get tires put on my bike, I get a call saying they blew up the tube and it exploded. Rendering it useless. I asked if they had tubes, they said no, and were still going to charge me $100 for tire being installed that I can’t use because the tube exploded. Now I have to buy tubes, and pay for the tires to come back off and put new tubes in. Now my bike is sitting, not useable, which is my primary mode of transportation. Service: Tires
Response: This is the owner. Please give me a call Tuesday between 11-6 301-324-2491. I instructed my employee to give you a discount due to inner tube exploding. We do not carry that tube size otherwise we would have replaced the tube and finished that wheel. The tires that you switched to were larger therefore the tubes need to be larger to compensate.

George Wilkins: Bad customer service, changed 2 tires with inner tubes, and was charged 2 separate prices, rude service, inclear explanation on the 2 separate prices but same labor. Also if you have a vehicle stores there or being repaired there and it has been there for a while, GO GET YOUR VEHICLE, you'll thank me later, I'll just leave it at that. Changed a kick start on my son's bike cause it was slipping, kickstart was $13 changes it myself, working fine now. To the person that was charged $200+ plus for a kick start and installation, WOW!!! Sounds like a hell of an up charge to me. Who wants to pay for bad customer and an unclear up charge. Don't recommend. Service: Tires
Response: Hello. Prices are given before a job is done. And also given if asked which you did we are clear with the prices we charge. Sorry for the confusion. As for your other issues not sure what your talking about as far as a kick starter you came im for a tire and tube change. All prices for any repairs have to be approved. We don't just make up prices and surprise people. How would that work?

Tung Do: Honest pricing over phone. repaired timely. Been a repeat customer over a year now. will recommend to others. A+

Sean Ryan: Had a rear tire wear out, the tire screamed change me now because the belts were playing music The week before I inspected the rear and it looked ok.... I was referred to this shop on Google They took care of everything in two hours I was back in the saddle safe and sound. I had no issues with prices or timing Great little shop. Service: Tires
Response: Thank you for your business

Wilfredo Gomez: Positive: Professionalism, Valuevery good customer service, had a great experience very simple and uncomplicated interaction and the fact that they accept cash app is big plus for meServices: Tires, Oil change
Response: 5 star review from a 5 star customer!!

Monica mayo-james: Just spent a substantial amount of money on my bike repairs but mechanics were not helpful or interested with assisting me with starting my bike. When asked for thier help I was told it would be an extra charge. (Trying to find ways to hustle you), This is piss poor customer service. I do not recommend this repair shop to anybody. Also, they dont give quotes so that they can have a blank check from you. Unsatisfied customer Service: Brake service & repair
Response: This is a reply to Victor James and anyone who is reading this 1 star review. I am the owner and tech that serviced this vehicle which is a 1988 Suzuki DS80 which was just purchased by Mr James from a private seller. The vehicle was brought to us because the clutch was not working. He wanted a price BEFORE we ever looked at the bike which would be impossible to give as we do not know what the problem is. Eventually he left the bike with us with a required $90 deposit. The problem was fixed in 30 minutes which was a cost of $45.00. No parts were needed. Once that was fixed we tried to start the bike but the kick starter was slipping on the shaft and was going to need to be replaced. We gave him the price to replace the kickstarter and kickstarter shaft. Labor $90 Parts $196.44 = $286.44. Mr James was also given the option for us to look into another problem which was the bike would not start normally. He had to lean the bike over and even then it would take long to start. Mr James declined for us to have us look into the hard to start issue. I can not repair or diagnose anything that is not authorized. He chose only to fix the damaged kickstarter. A deposit was made of $175 to order parts. Also being that the dirtbike is 32 years old Mr James was told that parts may be discontinued or take longer then normal to get in stock. While waiting for parts to come in Mr James accused us of holding his bike hostage which makes no sense as we simply are waiting for parts. Parts were ordered 10/21/20 and arrived 11/20/20. I installed the parts on 11/24/20. So his clutch was working and his kickstarter was working. Those are the ONLY repairs he authorized us to do. When he was notified his bike was ready he was also told that we did NOT try to start the bike as it has an existing hard starting issue that he did not green light us to look into. What he paid for was fixed and he agreed to the prices that he was charged, there were no hidden fees at all. Upon picking up bike Mr James and his son were trying to start bike. Which they were having trouble starting. He asked me to help him start the bike. I refused as I told him him and his son are not doing anything wrong with how they were trying to start the bike so there was nothing I was going to be able to do to start it. Of course he was not happy. But from my perspective he knew there was a hard starting issue from the time he purchased it. Eventually Mr James was able to get his bike running and he rode it around the parking lot before loading it into his truck. We are sorry that he is not happy but we only FIXED what he authorized us to repair. The bike came into the shop with a clutch issue and was unable to be ridden. It left with that issue fixed. We are open and honest with all our customers but sometimes we can not make everyone happy. In this situation I do not see what more we could have done for Mr James.

Tos Ak: Solid staff, with excellent service. REASONABLE PRICES. Danny is a stand up guy. Been coming here for years.

Allen Brown: The best your money can buy. You get full diagnostic listings of your bikes needs to get you back riding, these Guys know, love what there doing. Lee Grey is my go to technician that gets the work you need done.
Response: Thanks for the solid review. We try to do our best

Ron Munar: Positive: Punctuality, Quality, ValueThis review is for installing new tires. They have the best price in the area for installing your tires. The quality is impeccable. He even gave me advice before riding on newly installed tires. I appreciate that a lot.
Response: Thank you for your business!! Be safe out there.

18. DICK'S Sporting Goods

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487 reviews
DICK'S Sporting Goods
Location
4.1
Prices
4.2
Services
4.1
Customer Service
4.1
Professionalism
4.1

Address: 2470 Market St NE, Washington, DC 20018

Schedule: Open ⋅ Closes 9PM

Telephone: (202) 971-8214

Business type: Bicycle Shop



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Aaron Contic: Came into this location to purchase a set of irons, found a set of Taylormade M2 irons that I initially thought were correctly priced at $499. I asked the team member working in the golf department that I was interested and ask where the rest of the set was. He replied that the rest of the set was missing. I asked what was the current price with 3 clubs of the 7 iron set missing? His response was “that’s the price, my manger won’t change it for some reason, but you can ask him” So I asked to speak to the manger which He initially said was available. I was then told that the manager currently on duty was conveniently on a conference call and was now unavailable and the answer was “NO” on a new price for the remaining clubs. To start the team member was friendly and helpful. That being said. I’m also a manager in retail and if a customer asked to talk to a manager about a reasonable question. Im not going to have my employee have to tell the customer “NO” That’s terrible customer service and it’s also a bad business practice to try to sell customers a product that’s missing pieces for the same price as if it’s not!

Misael Reyes: Staff was very helpful soon as I walked through the door security asked what I needed and I got it in less than 20 minutes I was out the door with my daughter's rollerblade slash roller skates

Maritza Cooper: Always a pleasure to visit this location. The store is always clean and organized. You usually get greeted as you walk in the door. The associates are always helpful and pretty knowledgeable. They will go out of their way to help! Well stocked too! Bought a fitness trampoline to keep a 7 yr old from going stir crazy in an apartment during these NO School days! Hope it works! It was Waaay up high. Had 3 different associates make sure I got what needed. All while helping other customers.

Ara Koh: Ok location compared to other ones. Nicely organized but their shoes selection is not so great.

The Next King: Shallun was amazing!!!! Great help. First time coming to Dick’s Sporting Goods and I was impressed I will be back thank you.

david fegan: good experience shopping here today. multiple staff members were helpful.

L. P. Rock: Went there to purchase a bicycle. Not 1 store employee had any more knowledge of bikes than I did. Me: What size frame does this bike have? Dick's rep: That's a good question, I have no idea sir.Virginia here I come.

Angie Owens: oh my goodness I was on the phone with my cousin, while she was shopping for football cleats for her son. When I tell you that the amount of "OUTSTANDING" customer service that the professional young lady "Ryan" gave to her while she was shopping was absolutely amazing!! I had to tell my cousin through the phone to please tell Ms. Ryan that the level of coatomer service she gave was "THE BEST" that I have seen in a very long time. Ryan if your reading this please keep up the good work!! I am extremely proud of you young lady.

Liliana Gonzalez: Zach did a great job helping me find the the gym equipment I needed. He even helped me load these items into my car after I doubted if the gym equiptment I bough would fit. Thank you so much to him and Horse for the exellent service!

Bella Adoni: Varieties of sports goods. Place was clean and staffs very attentive. They acknowledged us at the time of entry. I and my friend were the only customers in the store. I could have given the store five stars if the price for most of the items were reasonable.

19. Crown Pawnbrokers

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95 reviews
Crown Pawnbrokers
Location
4.3
Prices
4.3
Services
4.4
Customer Service
4.3
Professionalism
4.3

Address: 1726 14th St NW, Washington, DC 20009

Schedule: Opens soon ⋅ 10AM

Telephone: (202) 332-2522

Business type: Pawn shop



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Myi Oui: this was my first time at a pawn shop so i was nervous but it was quick and friendly service. sold my items and received cash for it and it didn't take more than about 20 minutes. if you don't want to deal with the hassle of selling online just come in here and get cash in hand, ofc you're not going to get nearly as much as if you sold it yourself online but if that doesn't bother u much this is a great place to go.
Response: Thanks for the great review 👍

Derek Dissell: I purchased a watch at $900+ and wore it maybe 5-7 times. The band started fraying and I requested that they try to glue it back since a watch in good condition shouldn't have such serious issues so quickly. They flatly refused and therefore lose my business going forward
Response: Hi Derek, I'm sorry you are having a problem with the watch band on this item you purchased 4 months ago. Unfortunately we do not Repair bands. We do offer replacements and furnish them.

Activity: The best pawnshop ever. No time limits, or late fees both in purchases and borrowing. They'll keep your products intact, very low and affordable interest rates. Great family that treats you with respect and consideration. I love this place!!
Response: Thanks for the great review 👍 😀

Harold Mitchell: I had once given the store a 5 star rating, two months ago, but since I didn't receive a response from the owner like others who given a perfect rating, now I'll just give 3 stars!
Response: Hi Harold, sorry we did not thank you promptly as we should. We dropped the ball. I hope you reconsider and come on in for some more 5 star service. Thanks for your support. -Mike

Francis Jafari: I have been to many pawn shops throughout my life! I’m a bit of a junkie for them. I love shopping there and finding great things for great prices. I will say crown pawn shop is by far the best I’ve ever encountered! Everyone there is so amazing and willing to help anyway they can! Just ask for mike and he will drop what he’s doing to help. He has always been fair and given me the best deals and gives top dollar for all my items. They also have a female staff member, mrs Jessica who has extensive knowledge of jewelry and can really help you with all questions you have and will work with your budget to help send you home with the ring or watch you desire! All in all this is a 5 star pawn shop and I would recommend it over and over again, so make it your first stop if you’re looking for great deals and great staff!!!
Response: Thanks for your thoughtful review. You are awesome

nick: Amazing service! I love this place! I just bought my wife and daughter last minute gifts, and they were all very helpful. They helped me pick out a necklace and a bracelet. The prices were great. I really liked the omegas and Rolex’s they have for sale. I’ll be back
Response: Thanks nick for the great review.

TODD DILLERSON: If your looking for the best place for any kind of assistance along with the best customer service available go to Crown Pawnbrokers. This place is ran by a unbelievable management and staff who make you feel comfortable and at home ! I’m a regular here and wouldn’t go anywhere else! Thanks guys !!
Response: Thanks for the great review Todd 👍

Carlton Reynolds: I have been a long time customer of Crown Pawn , they are hard working , generous and fair when it matters most , at least I can say that for myself I have been given a fair shake . . .
Response: Thanks Carlton.

Nakita Anderson: My son and I have been coming to this establishment for games since he was 5 he is now 12 and he loves to come and see these wonderful people. My son is into gaming and I’ve learned so much about it with their help and the greeting we get from everyone is so warming. They have been around for so long and the variety of things they have are reasonable and no matter the item, there’re always someone with knowledge of it, check them out, you will come out with the best deals and not to mention the politeness and helpfulness. We love them
Response: You both are so kind. Thank you. 😊

Leon Elliot: This place saves my life every time I’m in a bind and it’s the only place in DC where I can find quality products from my jewelry to my camera equipment love it here
Response: Thanks for the great review.

20. La Moto Washington

LEAVE AN OPINION
111 reviews
La Moto Washington
Location
3.3
Prices
3.2
Services
3.2
Customer Service
3.2
Professionalism
3.2

Address: 3206 10th St N, Arlington, VA 22201

Schedule: Closed ⋅ Opens 11AM

Telephone: (844) 546-0226

Business type: Motorcycle dealer



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La Moto Washington: what do users think?


DM: If you want a Moto Guzzi (and you really should, I have three...) La Moto is the place in the DC metro area. They are located near the Clarendon metro and easily accessible by mass transit or car ( although it is street, meter parking only). During these odd pandemic times they have been operating in an appointment only mode. In my case that was not a problem. I knew which bike I wanted (a V85 TT Centenario) and conducted most of the discussions with the manager Stuart via email. Stuart offered me a test ride but I actually had quite a few hours on the V85 so instead I put a deposit down over the phone and the bike was fully assembled, tested, and ready when I had time to pickup a couple of days later. When I arrived all of the paperwork was completed and it was just a matter of a few signatures and a check. Stuart gave me a run down on the bike specific features and controls and I was off. Could not have been a more pleasant experience. A couple of weeks later I noted a minor computer related problem and scheduled a service appointment. The technician tried his best to resolve the issue while I waited and had lunch at the Silver Diner across the street but ultimately I had to leave the bike to allow for a more detailed diagnostic. Once the bike was ready all of the issues were completely resolved and I was in and out of service quickly. Great customer service on all levels.

Garland: My Ducati is in the shop and I’ve been thinking about buying a new bike so when I stop by to see the Aprilia‘s I figured I’d see what kind of inventory they have. I was immediately greeted by a lady with short hair and temperament, “have you been to our website? If you had you would know we are by appointment only.” I can understand if she was busy but there weren’t any customers in the store. Not one! That’s a really bad of a way to greeting a first time customer. Particularly someone who looks like they buy motorcycles. I mean I was wearing a Ducati hat- A dead giveaway. This is ridiculous. Customer service is awful! I’m headed to Coleman Powersports now that I finished writing this in the parking lot.

barak tamir: Other then my love for bikes from Italy I stepped in to this shop with 0 expectation As soon as I stepped in I already knew I found the right place for me and my bike Outstanding customer service and patient! Very knowledgeable on the models and features thru the years. I cant explain more so you will need to go yourself All i can say is I'm happy i got to support this business and i hope you guys will do the same and go visit these guys Thank you 🙏🏼

Jason Kendrick: Great experience purchasing a new Aprilia Taureg today. Stuart and Colleen in sales couldn't have been more helpful. Just a quick call to set up an appointment. Both were really knowledgeable about the motorcycle too. The service department seemed to be well organized as well. Just a short wait time because of supply chain issues...as everyone knows...but they have a good record of their soon-to-be delivered products. 👍👍

Ernest Glascock, Jr.: I pre-ordered an RS660 which finally came in this week. Whenever I would ask for an update, they would get the answer very quickly for me. The pickup paperwork was done in less than 15 minutes, and I got a thorough introduction to all of the electronic settings on the 660. Everyone was super helpful, and I can't thank the team enough for their kindness throughout the process!

Blair Simpkins: In 2020 I bought a motorcycle to be transferred to South Carolina and the Dealership never sent to title to the SC DMV within 90 days. The Lien holder also never got a copy so now after 2+ years (Bike paid off) La Moto will not give me a title. They keep making excuses and don't return my emails or phone calls.

Nick Morgan: Stewart and the staff are the best. Very friendly and easy to work with, knowledgeable, straight forward, and helpful. I've purchased many bikes from dealers and individuals and my recent purchase from LaMoto was one of the easiest and smoothest. They go out of their way to help with whatever you need and will bend over backwards to make it work. Loving my new Aprilia and looking forward to working with them in the future. If only they were in RVA! But gives me an excuse to visit DC.

Patrick Flaherty: I stopped today to take a look at some scooters and was very disappointed at how I was spoken to. The employee I spoke with (He didn’t even bother introducing himself, getting off the couch, or even really greeting me politely) said I could take a look at the scooter in the showroom. This was after he started by insulting my wife and saying she wouldn’t be able to ride a scooter because of her height. He then proceeded to repeatedly say, “Vespas are the most expensive scooter in the world.” Like I didn’t know what a Vespa was or somehow implying that I couldn’t afford one. Needless to say I will never be purchasing a Vespa at La Moto Washington.

Rodrigo Burela: I just called today at (2:39pm) and the salesman did not introduce himself properly plus I asked a few question about a 50cc moped and he replied back so unprofessional. I’m new on this and I ask questions to understand better the requirements in order to get one.

Jahsonic: I was able to pick up my machine from La Moto and could not have asked for a better experience. The staff was friendly and professional, and my delivery told me everything I needed to know about my bike.