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1. Gearin' Up Bicycles - Washington
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5
129 reviews
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Address: 1811 Rhode Island Ave NE, Washington, DC 20018
Schedule: Closed ⋅ Opens 12PM
Telephone: (202) 780-5174
Business type: Non-profit organization
M B (M B): Had a great experience here! I went to one of their Saturday bike sales and was able to find a nice bike with the help of the staff! They also have a shop that you can go to for bike maintenance and to learn skills from the staff. Would recommend to anyone looking for a good bike in DC.
Brandon Sousa: Really happy with my experience here. I had a flat and they addressed it immediately, I was back on the road in 5 minutes. Reasonable prices, I think I paid $40 total for the tube, the tube change, and a new tougher tire, hopefully keeping the bits and bobs out of my ride.
Grant Sexton: Had several things fixed on my old Schwinn Traveler. The price for repair was great, and the customer service was as well. They gave me a very down to earth explanation of some of the problems on my bike too, which I appreciated because I often have trouble tracking with “bike guys.”
Aurora Williams: Love that this in an option in our community. Very affordable, professional, and quick service. Was in and out with a fixed bike within 30 minutes. Very happy to make the trek and support this organization.
Bryce McKibben: Awesome place to stop in for a quick repair. Got a flat and came in around 4pm, and it was done in 30 minutes. Amazing prices, too. Will be coming back here again!
Nastacia Moore: The guys are so friendly and knowledgeable. I brought my bike in same day and they fixed it on the spot. I highly recommend this place.
Diana Nguyen: Just after moving to DC, this is where I bought my trusty bike. I was received with great energy and just overall amazing service. They helped me out on fitting me with a bike, describing the details/repairs of said bike (ie Shimano STI shifters, hieght adjustment, etc.), etc.. By far the nicest bike I ever did buy. You know I really love it here because I ended up naming my bike, Keith.
Cale Magruder: these guys are awesome. hooked my friend up with a new bike cheap, and tightened up a loosening crank on my bike for free. great people :-)
Zbigniew Kostrzewski: Fantastic shop and mission! Quick affordable and pleasant service! Highly recommended, well worth some travel easy street parking! All in on this shop and its mission.
2. Conte's Bike Shop - Washington
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5
183 reviews
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Address: 3410 Wisconsin Ave NW, Washington, DC 20016
Schedule: Opens soon ⋅ 10AM
Telephone: (202) 391-0804
Business type: Bicycle Shop
Emmalynn “Big Gurl Lady E” Sharf: For starters I wish I could give zero stars. I came back a week later to find out the refund from a bike I was interested in and put money down that Contes never refunded the money. Then in turn which meant I had to travel back to their store to see what was going on. Now the second time finally I got my refund. Then I went got my son a little bike as pictured below and I wanted to see how much it would cost for assemble the clerk labeled the bike as child single speed which is not correct and wanted to charge 3x times the amount then the bike being worth which is $26.99. For a parent to get this bike and then to take advantage of a women or a mother like that as a single parent is crazy when the clerks knew it would not take long to assemble. Look at google and you will see what a single speed children bike will look like. This bike below does not look like a single speed kind of bike at all. Never again shopping with or at Contes.
Response: Hi, Emmalynn. We take 100% responsibility for what happened here. We made an honest mistake in processing your return and we apologize for that. It may not look like it, but some of these children's trikes take a significant amount of time to assemble, so we have typically charged our "single speed" build rate as they both take a similar amount of time to complete. Knowing the issue you had with your return, we should have done a better job working with you on this item and again, we apologize for that. If there's anything we can do to win your business back or if you'd like to discuss this further, please reach out to d.rodgers@contebikes.com. Thank you!
Jeremiah Johnson: My bike is literally better after having had it serviced in Cathedral Heights Conte than when I got it directly from the factory. The store manager and Noah were extremely helpful and patient. They are customer service centered bike experts.
Response: Thanks, Jeremiah! Hope to see you again soon!
Fred: Wonderful service… Joe and the team are true professionals. Prompt, efficient, and very courteous - they kept me posted on the status of a repair and stayed open late so I could pick up. Best bike shop in DC hands down!
Response: Thanks so much, Fred!
Justin Miller: I bought my son’s birthday bike here. The team was very helpful and supportive. Great communication, no ego, and patient. The mechanics added customizations that I requested, and had the bike ready for me a day later. My son was so happy with his new bike. Can’t praise or thank Conte Tenley enough. And for dad, I saw a bunch of great gear I want to add to my kit, so we’ll see you again soon!
Hope Neyer: Had a great experience with a quick trip through Contes today. Both of the young men who helped me were pleasant, helpful and not condescending, which isn’t always true for women in bike shops. Reasonable prices and pretty good inventory, even with pandemic shortages. Super convenient to where I live, too. Thank you Contes!
Response: Happy to be there for you, Hope! Thanks for the review.
dagboh: I had a sub-par experience at this shop when trying to get my bike assembled. I was told on two different occasions that it was ready. When I showed up the first time, my bike wasn’t assembled, and when I showed up the second time, they assembled someone else’s bike instead of mine. Beyond that, when I visited, it seemed like I was burdening the staff. Nobody came and asked me what I needed until I approached them, but they seemed fine approaching other customers. When I called about when my bike would be assembled, the person who I talked to (I think his name was Wayne?) seemed quick to silence me with an answer, which ended up being wrong. I enjoyed the service from the Conte’s Bike Shop in Navy Yard more. The person there was quick to help me fix the flat I had on my old bike and even did it the same day right as the shop was closing at 6pm. He was a friendly person (young Black male with glasses) who gave me some tips on how to maintain my bike, and even fixed the tension on my chain for free. I thought this service would be the same at the Conte’s Bike Shop on Wisconsin which I why I went there to get my new bike assembled. It seems I was wrong. When it comes to the labor, the bike was well-assembled and they installed the custom parts I ordered with the bike, which is why I’m still giving a 3-star review. They didn’t install the reflectors on my bicycle though, which is concerning. Edit: Not only did the aforementioned happen, but the pedal on the bike came undone on my first long ride! Was clearly because it wasn’t tightened enough... now the insides are stripped. Come on.
Killian Cervino: I really enjoyed getting my bike fixed here the employees are very fun to chat with and create a super welcoming environment!
Peter Jost: Knowledgeable, friendly and courteous staff made buying a new adult “comfort” bike a most pleasant experience.
3. Trek Bicycle Washington D.C. Georgetown - Washington
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4.9
366 reviews
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Address: 3411 M St NW, Washington, DC 20007
Schedule: Closed ⋅ Opens 11AM
Telephone: (202) 965-3601
Business type: Bicycle Shop
Sam Brecker: I came in for a lifetime warranty claim and it was handled flawlessly. They were super responsive by phone and email. Dropped it, they took a quick look, and corporate responded within a day. Only took about 3 weeks to get the replacement back and team handled all my accoutrement properly and answered all my questions. Trek remains to be a good brand for me!
mark Minich: had a great experience dealing with Adam Fulcher at Trek Georgetown store. Adam was friendly, knowledgeable and very efficient with my time. I was able to purchase two bikes and arrange to have them shipped to me all in the course of one phone call. I highly recommend Adam and the Trek GT store for meeting your cycling needs.
Hector Moreno: Great selection of bikes. Knowledgeable and respectful staff. Shout out to Jerrick for his help.
Perry Spring: Needed a long overdue tune up on my marlin 6 and Will was incredibly helpful and quick in servicing my request. The bike is riding as if it is brand new and I could be more appreciative of the time and effort that went into it. Thank you guys!
Michelle Olenoski: I love this Trek store. I bought a bike here in 2003 when I first moved to DC and the bike is still amazing and in great condition. I am thinking of upgrading soon and plan to come back to this same store.
Carl Mitchell: The best bike shop in the city hands down! Every bike here is literally a work of art, and if there is an issue of any kind, they make it right. My household alone is on our 3rd road bike from this store and they fix our non Trek bikes as well. Now if I can only convince my lady the whole family needs mountain bikes😅
Michael Belarmino: Great experience - they performed my tune-up in the time as promised, and very thorough in describing what my bike needed. I went for a ride right from the store and felt like new!
4. BicycleSPACE- Ivy City - Washington
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5
188 reviews
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Address: 1512 Okie St NE, Washington, DC 20002
Schedule: Closed ⋅ Opens 12PM
Telephone: (202) 853-9390
Business type: Bicycle Shop
Alex Martin: Leave it up to the wonderful people of Washington DC to complain about “rude” behavior. Maybe like one dude in the back was a douche but at least he was an honest douche. If you appreciate radical honesty then this place is worth a visit. Also Justin new kid training had great insight to give when it came to my curiosity about fixed bikes. Last but not least the owner made absolute sure my bike fit my body size, far more than the competition ever did. Will send people to this location for sure.
Louise Pocock: I’ll preface by saying I’m not a bike head but went to this shop in my neighborhood after moving to DC because I wanted to make biking my primary mode of transport. These guys spent hours listening to what kind of bike I wanted and how I planned to used it and explained all my options and answered all my questions patiently and thoroughly. I not only bought a bike but learned a lot about bikes and how to take care of them. They got me set up with all the practical locks/lights/fenders etc for a very reasonable price. When I wrecked they fixed it right away and for free (no replacement part needed, just my fenders reattached). I have been back several times for other little things and they always help me right away and keep me riding. I love my bike shop!
Response: Thanks, Loise! We love taking care of folks & their bikes and glad we helped you integrate cycling into your daily life! Hope the next time we see you it'll be for a ride & not a repair!
Mike Carr: Many bike shops are plagued with pretentious staff. This is NOT the case at Bicycle Space. The employees are all super friendly and helpful. As an added bonus their location in Ivy City is easy to get to from most parts of DC and there is almost always easy parking right out front. This shop also sponsors many fun bicycle events in the area, such as the Saturday Cupcake Ramble lead by Lionel!
Jessica Long: I was in the market for a new bike for commuting and racing as I start to get into triathlon training. The staff there was very engaging, kind, and knowledgeable. Definitely recommend it!
Julia Lo: As others have mentioned, slow service and poor communication. I came in for a quick/on-the-spot repair but halfway through the repair the bolt on my front derailleur broke off. I was told that the mechanic would take a look at it the following week to see if he could get the bolt off, or if we had to order a replacement. I checked in periodically and was often told that they would get to my bike and provide an update "later today" and "tomorrow". Long story short, my bike was at the shop a little over 3 weeks. I would have appreciated an honest and realistic time estimate from the beginning. My brakes, which were replaced during the visit, were also squeaky when It came back to me. I would return to the shop only to have the squeaking return after after a day or so. The mechanic often talked trash about REI, but in my opinion they have not proven to be any better.
Nick Webster: BicyleSPACE is a wonderful, friendly, downtown bike shop. I stopped in to look around and a knowledgeable staff member took the time to show me around in a no pressure manner. When I am in the market for a new set of wheels, I will be in.
Marc Pulliam: Not sure how they have 4 stars. These guys are very unprofessional. No type of customer service I call and ask if they sold bike pedals the response was were a. Bike shop how rude. Ordered a bike and had it shipped to be assembled which should had only taken a minimum of two days. My bike has been there over a week and all they can tell me is that they are backed up because there mechanic was tboned. They said they would follow up but I have not received any follow ups. At this point it will be faster to cancel my purchase and have a bike shipped to a different shop. No focus on customer service here don’t say you wasn’t warned
5. Vélocity Bicycle Cooperative - Mount Vernon
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4.4
120 reviews
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Address: 2111 Mt Vernon Ave, Alexandria, VA 22301
Schedule: Opens soon ⋅ 10AM
Telephone: (703) 549-1108
Business type: Bicycle Shop
Stephanie Watson: Super friendly, knowledgeable staff, and fantastic experience! After explaining my bike needs, a specific bike was suggested perfect for my height. I took it for a little spin down the block and everything worked perfectly. I got to ride my new bike home and a great way to start the weekend!
A F: I’ve been coming here off and on for a decade or so and this is just about the best shop I’ve ever been to- not just for cycling, but for anything. Great people with a great mission, knowledgeable, fairly priced and very community oriented. Whether you’re looking for somewhere to donate, to buy a bike or cycling gear, or have work done, this is the place to go. I wish every shop was more like velocity
Rashawnda Watson: We came in prepared to purchase a bike today. Sadly, we were ignored. Then, to add insult to injury, we were directed outside “where the used bikes are”. Now I’m no bike salesman, but that can’t be a good sales pitch. You failed today, Velocity.
Response: Rashawnda, I’m sorry for the poor service. I understand how frustrating that must have been. Like most everyone at Vélocity, I’m one of the volunteers. I’d be interested in further discussing your experience if you’re open for a phone call. Please feel free to call me if you’d like. Lastly, in the event no one mentioned it to you, we only sell used bicycle and they our outside the shop. The bicycles inside are customers bike awaiting repairs. It's disappointing that our team didn't clarify with you that we only sell used bikes and point you in the direction of a bike shop with new bikes. Bayley Vanderpoel Velocity Board Member and volunteer tel:703-863-4464
Duvalier Hernandez: Great spot, so many cool things going on. Its a bike geek dream, parts galore. Thanks to the team that saved my ride with an allen wrench to remove my pedals.
Mariam Gimbi: Wow highly respect well done, best customer service plus advise I saved almost a lot of money, @ the end I only paid $80.00, thanks again, for everything wish you the best, wow🙏🙏🙏❤️❤️❤️🙏👌👌👌💯💯💯💯
6. Bike Club - Falls Church
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3.7
73 reviews
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Address: 438 S Washington St, Falls Church, VA 22046
Schedule: Opens soon ⋅ 10AM
Telephone: (703) 477-1362
Business type: Bicycle Shop
dholmblad: Cannot recommend Bike Club enough. Had the derailleur hanger bend on a very sentimental 1990s carbon specialized. The owner was able to work his magic, replaced the derailleur and fixed the hanger. Before I walked out he made sure the shifting was smooth and dialed in. Thanks!
Chuck Baier: Bike Club is a one of a kind bike shop! It is a one man shop and you need to approach Phuoc, the owner, at the right time and in the right way to get positive results. If you rush in, start rapidly firing off questions, and making demands, Phuoc is likely to dismiss you and recommend you look elsewhere for needs, often rudely. However, if you stop in, sit down, and make some friendly small talk, then he will dig what you need out of his cavernous shop, fix you up, impart some insightful wisdom to you about human nature, elicit a few belly laughs, and get you back on your way. You will then have a friend who will remember you even when you come back 3 years later, as he did with me. If you’re bringing your bike in for service, the question is not whether Phuoc can fix it but if he wants to fix it. Therefore, don’t start off by telling him your opinion of the problem or how to fix it. God forbid, don’t start by arguing over 5 bucks based on your latest Google or Amazon search. Instead, just set back, ask for a beer while you wait, and let this Master perform his craft. And if you genuinely love bikes, don’t miss the opportunity to take the tour inside. Carefully navigate the pathways through the shop for a trip through the last 50 years of bicycle history. I’ve been in dozens of time and find something new to intrigue me each time. Bike Club is an absolutely unique Falls Church institution and Phuoc is indeed an endangered species. A trip to Bike Club is MUCH more genuine than the overpriced pro shops staffed with hipsters with a different sort of attitude. Good luck!! Pedal Power!!!
Alec Lee: Horrible owner with rude attitude, don’t even think going in there. You will be traumatized after visiting this place and experiencing customer service for a long time. The owner is simply crazy, start yelling and cursing after simple questions. I do NOT recommend this place to anyone!
Patrick N.: This is an old school bike shop, keep in mind, there is really no “customer service” you get to the shop, state what you want and proceed to either get your bike serviced or purchased. Pham goes out of his way to repair and sell these bikes, as strange as it sounds; he is NOT a salesman and doesn’t value taking too much time for window shoppers because he is a 1 man team mostly. So before you judge this shop like it’s a modernize shop with different department staffing and things like that; keep in consideration he’s doing well every thing he can effectively to run his own store, and he’s been in the business longer than you’ve prob been alive so he can tell a window shopper or someone who’s going to waste time off the bat.
Howard Stultz: I’m not sure how this guy stays in business. The first time I went there for a product he said he didn’t have any when I thought I saw what I needed on a shelf that would have been hard to reach. (One look inside the door and you clearly get the idea he’s a hoarder.). The second time I went there (on a Sunday) he was sitting outside talking to a potential customer. I waited until they were done because it was clear from looking at the doorway navigating the chaos would have been difficult. When it was my turn I told him I wanted to buy a bike. His reply was truly unusual (and rude). He said he didn’t have any bikes for sale and that they were closed... Huh? I get there’s a run on bikes these days, but you can look in the shop window and see he had some bike inventory. Needless to say, I’ll never go back and will spread the word about my experiences.
OneChance OneMistake: Store is very messy and cluttered with random things. Came to see a used bike that caught my eye before. It was in decent condition but dirty and the man wanted $250 for a bike that sells for $220 new. Told me he priced it high just because be assembled it, and is taking advantage of bikes being sold out everywhere during covid. Would not go here if youre looking for a bike. And the man smokes so much so bring a gas mask.
Response: Pretty sure he added disc brakes on it, thats been his thing lately. He has a knack for making bikes ride better. But yes th BC is not your average department store styled bike shop, some people likebthat. Ibprefwr an organis experiece, which is what you get at BC. its more like a museum. I enjoy the speediness, a couple hours at most unless you get there after 4, as opposed to the standar 2 week wait.
7. Griffin Cycle Inc - Montgomery County
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4.9
666 reviews
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Address: 4933 Bethesda Ave, Bethesda, MD 20814
Schedule: Closed ⋅ Opens 11AM
Telephone: (301) 656-6188
Business type: Bicycle Shop
David Lipscomb: Griffin has made it easy and worry-free to own & commute via an electric bike. When I was shopping for an e-bike 2 and 1/2 years ago, I almost went the online route -- since there were/are cheaper, well-reviewed options out there. Fortunately, I realized I needed a reliable, local shop if I was going to sustain my move to bike commuting, beyond the purchase. For the past 2+ years -- even during the pandemic -- the staff at Griffin has supported me with tune-ups and tons of advice. Love walking in to that place. Great people.
Bernard Wagman: They were extremely helpful in fitting me with a new bicycle and gave a great follow up service. I have recommended them to others and plan to bring my family back in for more bicycles. Their service department is excellent as well. Very fair and accommodating
Steven Tender: Great independent bike store. Friendly and knowledgeable staff. Go there for bike service, you will not be disappointed. 💯🚴♂️
Anthony Lentine: Every time that I go there, I get help, good advice and quick service. Last time I was having trouble with my right shifting mechanism that I have never experienced. Bert took my bike and with the cold weather, the grease was so thick the shift would not engage; a new one for me. He quickly fixed the defect and I was on my way. The store is a true warm spot for all levels of cyclist.Thanks for being there!
Frank Pawlicki: the bike rental was handled very professionally. the bike was prepped with the proper SPD peddles when i arrived to pick the bike up, i was fitted, and given directions regarding local cycling routes. the bike performed well through out the week averaging 40 miles a day on the local ride routes. bike return was handled equally well. One issue that did come up was the lack of a flat kit with a pump or CO2 for refilling the flat tire, turns out it was a new employee education issue. it was a great experience.
Jacques Taty: Great staff.. highly knowledgeable, patient, friendly and extremely professional.I recommend them strongly. We are a biking family of 4 and Griffin is our one stop shop for everything bike related.
Diane Weil: I have been a customer at Griffin Cycles for years. They have always had great customer service and do an excellent job with bike repair service. Recently I ordered a small top tube bag that had to be specially ordered from a store in California because the company is no longer widely distributing them, and they were "right on it !" Thanks Griffin Cycles ! Diane Weil Bethesda, Maryland
Valerie Rouxel-Laxton: Hi! I love my bike and cycling has become a second nature to me. Whenever it needs a tune-up, Griffin cycle has been my go-to for a number of years. Service is top notch, folks are extremely courteous and I always walk out with great additional advice. Way to go!
8. Phoenix Bikes - Arlington
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4.8
54 reviews
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Address: 909 S Dinwiddie St, Arlington, VA 22204
Schedule: Closed ⋅ Opens 10:30AM
Telephone: (703) 575-7762
Business type: Youth organization
Amir Sajanie: I personally haven’t purchased anything yet from Phoenix but the associates there are nice and super informative. I spoke with Jonathan and he really took the time to go over the questions I was asking and helped me understand bikes better. Thank you for the awesome service and I will be back soon with Gods will!
Arren: Friendly and knowledgeable staff. Went in looking for a road bike and was able to try out several bikes to get a better understanding of the feel. I would definitely recommend coming here for used bikes since the parts and quality of the bike are overall great.
Response: We’re so glad you enjoyed your experience at Phoenix. Enjoy the new wheels!
Robert Pelley: For sure my new community and goto bike shop. They hooked me up and had me back on the road in under 25 minutes. My bike felt brand new. Thanks!
Response: Glad you're happily back on the road. Thanks for stopping by!
Abigail B.Y.: I bought a Retrospec bicycle online and had a hard time putting it together, I called the company, and they suggested that I take my bike to Phoenix bicycles for Assembly, glad I did! Drop off was easy. I got a text message when it was ready, and the gentleman who checked me out helped me load the bicycle to my car. He also made sure that the seat fit my liking and that I was pleased with the assembly. Before my visit, I had called the shop several times to reschedule my appointment, and in each call, they were gracious and kind to me. I took my bike on the road yesterday, and I have no complaints.
Response: Thanks for the great review, Abigail! We're so glad you had a great experience at our shop. Happy riding!
Jake Tuber: As a new rider looking for my first road bike, I went to the right place. Despite the heavy Covid precautions they took, Liam did a terrific job explaining some of the basics to me and helping me try a few bikes. I bought a terrific refurbished bike in phenomenal condition. Highly recommend!
Response: Thanks, Jake! We're so glad you stopped by and that you had a great experience. We hope to see you again soon!
Sajjad Ahmad: I was in Arlington and had my bike on the rack. I saw the shop and randomly popped in to ask for help with my pedals. The staff quickly helped me and got me back on the road. Awesome shop and service
Rebecca Clement: These guys are awesome! I bought my current road bike from them a year ago and it’s been working great. They helped me install a bike rack at no cost and gave me great deals on bike repair tools. This is a great little place with friendly staff and good vibes. Plus I feel like my money is going to a good cause.
Response: Thanks so much for your positive review! Glad your road bike is working well. We've since moved to a new location at the corner of Columbia Pike & S. Dinwiddie. We hope you'll come back for a visit and to see the new shop. Thanks for your support!
9. Nomad BicycleWorks Mobile Bike Repair - Washington
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5
188 reviews
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Address: Michigan Ave NE, Washington, DC 20017
Schedule: Opens soon ⋅ 10AM
Telephone: (202) 322-5020
Business type: Bicycle repair shop
Meredith Jensen: Incredible service and quick response time! Omar is so friendly and flexible, accommodating to my schedule changes last second. My bike looks and feels brand new and the tune up barely lasted an hour! As a new bike owner, I had a lot of basic questions but Omar patiently answered them all without making me feel uneducated. Highly highly recommend!!
Robert “Bo” Stearman: Wow! What a service! Omar: knowledgeable, trustworthy, and professional. New client here and could not be more impressed. You know how you feel when a service is done right? I feel that way now! Assessed issues with my bike quickly and efficiently. Communication top notch. All in all great experience. Apologies bike shops you just lost a client. Work with Omar it is great.
Nikki Kasparek: Positive: Professionalism, Quality, Responsiveness, ValueWorking with Omar was great. He was very responsive to my email and scheduled an appointment to repair my bike very quickly. He was on time for our appointment and charged very reasonable prices for his work. I plan to use Omar for all of my bike repair needs!
Leila Lucas: Omar was awesome. Great communication leading up to the appt. During the appointment, he was efficient and made sure I understood exactly what he did to get my bike up and running. I really appreciated his patience with all of my questions and am very excited to have a working bike again!
Asha Singh: Omar was awesome. He cleared up what the service was before the appointment, confirmed the time and details both by text and as he was getting started, and set up right outside my door. Service was very quick and he made sure I tested everything before he left. So glad I booked him. Bike rides like a dream!
Andrew Byrd: Highly recommend Nomad Bicycle repair! I purchased a new e-bike that came dissembled, Omar set up outside my home and took care to assemble my bike and review everything that I would need to know as a new rider. He also gave me tips and tricks to successfully maintain the bike as well. Overall, Omar is really kind, responsive, knowledgeable and provides a great service for a competitive price.
Marianna De Souza: Excellent job! Omar was super helpful and flexible in terms of communication and scheduling. My bike was set up so quickly and smoothly. Highly recommend him.
Kelly Orzechowski: Wonderful experience! Super convenient. Omar was extremely knowledgeable, trustworthy and very quick to respond. My bike looks fantastic! I highly, highly recommend him.
Ryan Hamilton: Absolutely excellent! My hybrid bike gearing got wrecked in a windstorm, so I needed a new rear derailleur, shifter, chain installation and all-around tune-up. After taking the bike to another mechanic in town who did a shoddy repair, I reached out to Omar, based on a recommendation from a good friend and mountain biking enthusiast. I ordered a few replacement parts on Amazon and scheduled service through the Nomad Bicycle Works website. Omar was super reliable, professional, friendly, trustworthy, and supportive and had a great passion for bikes. And very convenient. He came early to the job and got the entire job done while I drank my morning coffee. I was back up and rolling in about an hour, all before my morning meetings at work. When the job was done, Omar suggested I take a test ride and to push every gear of the bike pretty hard, just to test things out. The thing rode perfectly, even better than when the bike was originally built, and the gearing was flawlessly dialed-in. He also gave good recommendations for other upgrades and services I might consider in the future. I was so satisfied with the service, I gave him a tip. I look forward to getting ALL of my bikes serviced by this guy.
10. Trek Bicycle Arlington Clarendon - Arlington
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4.8
512 reviews
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Address: 2731 Wilson Blvd, Arlington, VA 22201
Schedule: Closed ⋅ Opens 11AM
Telephone: (703) 312-0007
Business type: Bicycle Shop
RigGarage 22: I arrived to this Trek Bike Shop and was greeted by this nice lady that helped me with getting the bike I reserved for. I test rode it and was ready for purchase. Kevin the manager went above and beyond in helping me with the purchase process and gave me a beyond my expectation welcome! It is truly sad they are located so far away! I felt like I was their cared customer and treated me like I was their customer for many years! Such an awesome team and there was another great guy I forgot his name I think it was Jeff he did a fine job in tuning up my bike before I took it home. I am so excited of my New Marlin 8 Red and I want to thank from the bottom of my heart to Kevin and his Amazing team!!! Bless you all!
Lisa Young: The employees at the Clarendon store were super friendly and helpful. They walked me through when I should service my bike and how often my tires may wear based on the area I ride in. I purchased a new saddle, which was installed on the spot. Plus they gave me great tips on how to properly set the saddle. Great service and great experience!
Wesley Price: The staff at this store is extremely kind and knowledgeable. I was on the fence about which bike to select, so Kevin allowed me to test ride the bikes as much as I wanted in order to decide. The team even swapped the stock stem on one bike so I could test it out. Kevin made selecting new bikes fun and easy for both me and my wife. We will definitely be back in for service and accessories when the time comes!
Michael Salter: The Trek Clarendon service department always provides top notch professional service. They are tenacious to handle even the really tricky problems that involve troubleshooting older model bikes and they communicate clearly and openly throughout the entire process. I really appreciate all they have done for me and are the only bike shop I recommend to my friends. Thank you!
B Chisholm: I pulled my bike out of storage and realized someone in my building had dented my handle bar inward and my breaks weren’t working. The guys at the shop fixed it in literally 2 minutes complimentary like it was nothing. I had already filed an insurance claim expecting a $100+ fee. I’ll definitely be back. Great customer service.
JJ L: Very good customer service by staff that had very good knowledge about their products. Store seemed to have a good selection of bikes. Overall, had a very good experience purchasing a bike. Definitely would recommend.
Thomas Gelson: World-class service! I took my Trek 9.9 Speed Concept into Trek Clarendon for a major service overhaul. It has traveled all over the world with me in the past years as I am an avid triathlete. It needed some love after many miles of training and racing in all sorts of terrain & weather. An awesome bike, but quite involved with Di2 groupset, etc. John and his service team were top-notch in reviewing with me their recommendations of what had to be done. They then did the work in a meticulous and timely matter to make the bike look and feel brand new. Thus, resounding 5-stars and I highly recommend them.
Response: Love this review Thomas! Thanks so much for putting your trust in our shop to service your ride! Appreciate your recommendation! Cheers!
Adrian Ferrufino: I started Cycling a little over a month ago, been to a handful of bike stores and this is by far the absolute best. Zero pressure to buy anything from anyone. They all just want to help you. Kevin has been a great help with tons of great Information as has Alex. Everyone there has outstanding customer service and they are always so welcoming and take the time to answer all of your questions no matter how simple they may be. Update June 2020- about 12 months since my first purchase from them. Well I wish I could re-rate this with 10 stars. A lot of places will be good to you when you buy something then forget about you, this is NOT one of them. No matter what I need or how many times I go in to annoy them with a questions everyone, and I mean everyone, is always so eager to help. They have helped friends of mine get bikes and their experience and comments back to me are never anything but positive. This is truly one of the best, if not the best bike store in this area. I live less than half a mile from another bike store and rather drive the 20 minutes (or ride) to come here and get what I need. Alex, Kevin, Jeff and anyone else you encounter in that store will do everything they can to help you with whatever you need. If you want a bike or need service or accessories I would not go anywhere else.
Response: Love to hear this Adrian! Thanks so much for sharing your story!
11. REI Co-op - Washington
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4.3
671 reviews
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Address: 201 M St NE, Washington, DC 20002
Schedule: Opens soon ⋅ 10AM
Telephone: (202) 543-2040
Business type: Bicycle Shop
Michael Brown: As a company, REI should not inflict their political beliefs onto customers. That said, they carry good gear and this particular location is fantastic. Every time I have come here they have exactly what I need. The staff are friendly and helpful and generally knowledgeable. I don’t know who makes REI branded clothes and gear, but they do a good job.
Mike R: I like this store for so many reasons. First: they have excellent customer service. Today I walked in with my bike to get my flat tire fixed. A woman approached me and signed me in. Then a man walked up to me and asked if I would like to him to park my bike. I was appalled by this gesture. Second: This establishment has everything here. I mean like… leave that bike area if you want to. You will be buying anything from energy gel to underwear. Third: conveniently located right beside the metro.
Anne Probst: Thank you Jeremy in cycling for taking care of my bike I commute on. Haley assisted and was down to earth and happy. High five to Micah in footwear who helped me find a size in a scarpa I haven’t been able to find in stores in 4 years. He’s super knowledgeable and was connecting with all the customers. Thank you REI DC!
H Gill: Great store! love REI… but checking out here is always a 15 min wait. The checkout line moves at a snail’s pace, and the managers/supervisors don’t seem to care. I’ve seen customers put items down and leave out of frustration.
Rebecca Tolbert: Generally a good store, but the parking situation is currently very weird. You park in the parking deck and then have to walk all the way around a whole city block because they have blocked off the elevator and stairs. So, you drive into the parking deck and then have this surprise journey ahead of you, through a sketchy alley and everything. Just wanted to give other customers a heads up!
R: Oddly enough they aren’t dog friendly yet I saw a pitbull walking around without a service vest. The area around is horrendous, good luck finding a parking spot. Really disappointed that REIs aren’t dog friendly yet their competitors REI and Bass Pro is.
Bogi Yohannes: Many thanks to Tim in the bike repair department for excellent work fixing my brake line and coming up with an alternate way to fix my broken basket being held by zip ties.Tim took the time to really give great customer service and make it an amazing experience.Thank you Tim and REI for the best bike department.You guys rock to keep us rolling.
12. Pedego Electric Bikes Alexandria - Jefferson Houston
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5
158 reviews
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Address: 210 N Lee St #102, Alexandria, VA 22314
Schedule: Opens soon ⋅ 10AM
Telephone: (571) 312-5168
Business type: Bicycle Shop
jim shanks: Todd and his staff were very friendly and very knowledgeable on the electric bikes. Great customer service and no pressure at all on buying. They did an excellent job educating us on using the first ebike that we purchased. Will definitely highly recommend to family and friends!!
Alexis McVey: Todd was amazing with teaching us how to use the electric bikes and how to navigate riding in town and down Mt Vernon trail. Renting bikes and riding the trail was the highlight of our trip. Todd is the nicest guy and would recommend his shop to everyone !
Thomas Allen: Todd went above and beyond to help me experience an amazing bike ride to Mt. Vernon. What a treat to be given such excellent customer service! He deserves more than five stars!
McKinney Monica: Shout out to Todd at Pedigo! Had called to tentatively schedule a tour for friends visiting from out of town. Unfortunately one of the participants was not feeling well and needed to reschedule. I had completely forgotten that we had discussed a couple of potential dates and Todd called as a follow up. Didn’t make the tour, but the fact that he called to touch base…if the customer service is an indication of the tour-WE can’t wait! If this is something you are interested in, definitely contact them.
jeremy lippman: Fabulous experience. Took the water taxi over and test drove my first ebike. Todd, and his staff, were super friendly and very knowledgeable. They have bikes to buy, rent or test drive for enthusiasts of all ages, sizes, and experience.
Chris Langford: Our family of four rented bikes from Todd, the owner, on a whim to do a ride out to Mount Vernon, and we had a blast! Todd was absolutely fantastic; not only did he do an excellent job educating us on using his bikes, but he also gave us some great tips for our trip. We highly recommend Pedego of Alexandria. Note, our child was under 14, and so we got a two-seater Tandem, and we had no problems at all.
13. Washington Area Bicyclist Association - Washington
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4.6
16 reviews
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Address: 2599 Ontario Rd NW, Washington, DC 20009
Schedule: Open ⋅ Closes 5PM
Telephone: (202) 518-0524
Business type: Charity
Nozipho Dube: Had a great 3 hour lesson with Chuck, Kristi, Allison, and Mike. The class size approx. 15 people at different level of skill. The instructors did a good job of splitting us up based on skill set and moving us up based on our progress. It was a great class.
Karen Brown: I had a horrible experience with WABA. It is not worth $85.00 to learn how to ride a bike. The instructors were very hands off and my husband had to assist my daughter in learning how to ride. Then the instructor tells us my daughter should come back and pay another $85.00. I was underwhelmed with what I saw. Additionally, I received a harassing email that was very inappropriate from Syndney Sotelo, WABA Director about my husband assisting my daughter when she was struggling in learning how to ride. Stay woke everyone $85.00 to be hands off is never acceptable. It’s a rip off.
Bayley Vanderpoel: Great organization doing God’s work. More bike lanes now!
Michelle Minstrell: Great resources for area cyclists, advocates for biking safety, bike lanes
Aries Keck: Love them
Tulio Bertorini: Great organization.
J L Murray: Went to volunteer.
him.: Amazing
Grace Guilarte: (Translated by Google) Heroes work here(Original)Los héroes trabajan acá
Rubens: (Translated by Google) Waba is a institution for cyclists (Original) Waba is a institution for ciclists
14. Cycles of Silver Spring - Silver Spring
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4.6
114 reviews
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Address: 8910 Brookville Rd, Silver Spring, MD 20910
Schedule: Open ⋅ Closes 5PM
Telephone: (301) 589-2453
Business type: Motorcycle repair shop
Rylan Harris: For Years I have been taking my Kawasaki Vulcan 750 to get serviced and regular maintenance at the dealer, the last time out they failed in terms of time and work, I hear about Cycles from some friends and read reviews on line. I called Jeremy he walked me through their process and expected cost, when I met him he was hones, personable and identified the work the bike needed and other problem areas, I will continue to use this shop and refer them business in the future.
Raymond Bushby: Took my bike for break service An oil change also once over. They explained everything clearly to me gave me options on things that needed to be repaired prepared all in all a great experience they will definitely be my service shop of choice from now on
Kayla Wumer: I would not recommend taking your bike here if you don’t know anything about mechanics because he will recommend all kinds of things that your bike doesn’t need. You’ll take your bike there for one thing and get so much more done to it unnecessarily. I learned the hard way
Sasko Kirovski: Great people, take care of me right away. I bring my both rims to install new tires and l was very happy of the job they did it.
Aaron Gamble: Excellent customer service which is greatly appreciated by any customer. Hope this business continues to thrive as motorcycles become more essential. Thanks Jeremy and team.
Nathan M: I recently acquired a new to me 2003 Honda Shadow ACE edition. I needed to have it inspected for Maryland State Inspection in order to register it in Maryland. Jeremy made things easy and allowed me to wait on the inspection. They have experienced mechanics and are very thorough. They brought to my attention and made me aware of a few things that were going on with the bike that might need attention in the future. Highly recommend. I will be using them for repairs in the future.
Frank Borris: I had a great experience with COS. My bike is a Honda VTX 1300S and I was swapping tires and wheel bearings. In addition, I did some research on sealing the spokes in my rims to go with a tubeless tire. Jeremy and Rush gave me their honest opinion based on years of experience to keep the bike as it was designed. I respect that. I decided to make the modification and they agreed to swap the tires and bearings for me as long as I took responsibility for any leaks if my spoke sealing process failed. I found these guys to be straight shooters and easy to work with. All my questions sent by email were answered and they were patient and willing to be helpful.
15. Harley-Davidson of Washington, DC - Fort Washington
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4.3
471 reviews
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Address: 9407 Livingston Rd, Fort Washington, MD 20744
Schedule: Closed ⋅ Opens 11AM
Telephone: (301) 248-1200
Business type: Harley-Davidson dealer
Ahmed Weshahy: The team here is nothing short of family. Such an awesome crew. Very welcoming and friendly. Find my man Roy on the showroom floor if you need any assistance and he will hook you up. Gene, Rick, and everyone on the team is truly awesome. Highly recommend for DMV Harley Owners/Prospective Buyers!
Response: Thank you for the kind words!
William Price: Met Gene, Sales manager, who explained how COVID had "affected" their limited amount of pre-owned inventory. Then he offered a test ride of the new "Milwaukee 8". Much smoother than the older twin cam motors. He even called several times & sent pics of different bike.
Response: We believe the customer experience is everything, thank you for giving us the opportunity!
Delana Oliver: They are great with connecting with the community. The staff is attentive and they make you feel special when you buy a motorcycle.
Response: Thank you Delana!
MrEric B: From the initial greeting of the Aaron my salesperson to the closing of the deal, EVERYTHING was amazing. I will definitely be returning for my next Harley purchase. 3 thumbs up. 👍🏽👍🏽👍🏽
Response: Thank you, we appreciate you!!
wyldwsl: This dealership has gotten their act together. Do not let you previous experiences keep you from visiting it, renewing your relationships with their staff, and dealing with them again. I purchased my 2021 Street Glide Special from them in 12/2021 and it was a pleasurable experience.
Response: Love this! Thank you, my team is working hard to let everyone know we are different and care about our guests!
Christopher Johnson: I had my Harley Davidson towed to this facility, the service was great, Hondo is the man! The entire staff seemed to really care about the customer. I picked the bike up on a Tuesday, and took it on a road trip the following morning.....I made it about 650 miles and had another issue with my bike, I spoke with Both Harley dealerships, Fort Washington, and the Harley dealership I had to have it towed to. When I spoke to the service manager Chris, He was very apologetic, told me that I was not to worry, he was sorry that it happened, and that he would handle it. I received a follow up call from the GM, and he informed me that it has been handled. Thank you again for for everything.
Response: , Hello Christopher, I will give you a call on this matter today
Misty Faubus: Check out their clearance rack! 3 ss shirts 1 ls shirt 2 sweatshirts a pair of riding boots and a pair of tennis shoes 152.00! Very friendly staff.
Response: Thank you Misty!
16. Coleman PowerSports - Falls Church
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4.3
966 reviews
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Address: 435 S Washington St, Falls Church, VA 22046
Schedule: Opens soon ⋅ 10AM
Telephone: (703) 237-3400
Business type: Motorcycle dealer
Tanya Crawford: My bike was delivered to me last Saturday. I posted a review of the bike sale and professionalism exemplified by each team member at Coleman’s PowerSports. Well, let me just state that the delivery driver was awesome. He was very friendly answered all questions (I ask a lot of question for clarity and to ensure my understanding) however, he was patient and understanding about it. He unloaded by bike with caution and careful. He backed it up in my garage for me with ease. Just an overall great experience. Barry once again delivered on having my bike thoroughly detailed! and my dude Parker called me and kept me abreast of any changes and the reschedule. Thanks a million guys for everything!
Response: Thank you for the great feedback, Tanya. We are very happy to know our Sales Team provided you with top-notch customer service and you had an overall great experience. We appreciate your business with Coleman Powersports Falls Church.
Andrew Sulgit: Alejandro and the entire crew at Coleman Falls Church did an amazing job from start to finish. Everyone was extremely nice, congratulatory, and helpful. It was a great experience.
Response: So glad you enjoyed your experience with us, Andrew. Thanks for the review!
Donovan Kim: I really enjoyed working with Cameron on my bike purchase. He was beyond patient with me and very knowledgeable. Working in sales myself, I really appreciate when I meet someone who knows their stuff. Cameron is not a pushy salesman, far from it. He takes his time and answers all the concerns that arise when purchasing equipment like this. He is excellent at what he does. I will be a returning customer. YCK
Response: Coleman Powersports Falls Church would like to thank you for your feedback. We greatly value your business and look forward to assisting you again.
Denis Wallace: Service department is super responsive and on top of it. I’d trust them to do work on my motorcycle anytime. Granted I only had the tire changed and wanted to do the rest of the body work repairs myself, they had no issue with that. So once they had the pets in they notified me and once the tire was done I was all good to pick it up, even paid the invoice over the phone and all I had to do was look at the bike, sign a paper and she was mine again. Thanks Griff and Jackson for putting my mind at ease when I’ve never had anyone do work on my motorcycle before.
Response: Denis, Thanks for the 5 stars! We are happy to hear that you had a great service experience. We are here anytime you need us.
Bear Tidd: Alejandro is the best! I got my very first bike with him. So here’s some awesome stuff he did: - He’s super fast to reply and answer any questions. - He always remembers my name and will great me as soon as he sees me. It’s nice it just makes you feel welcome in the environment. - I’m have incredibly bad anxiety and I never felt anxious through the process. 10/10 would go buy another bike from him.
Response: We're happy to hear you had an awesome time with us at Coleman PowerSports! Thanks for sharing your experience. We hope you stop by and see us again.
Sultan: Cam helped me purchase a Ninja 400 and one of the last in the inventory. He did a great job explaining to me more info about the bike and was able to answer all my questions. Overall I had a great time purchasing the bike and ringing the bell at the end was the cherry on the top. Thank you guys for all the help.
Response: From the crew at Coleman PowerSports, thank you for the excellent review, Sultan!
17. Lee Grey Cycle Solutions LLC - Prince George's County
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4.3
67 reviews
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Address: 619 Hampton Park Blvd, Capitol Heights, MD 20743
Schedule: Opens soon ⋅ 10AM
Telephone: (202) 270-4442
Business type: Motorcycle repair shop
ZJLS !: Went there to get tires put on my bike, I get a call saying they blew up the tube and it exploded. Rendering it useless. I asked if they had tubes, they said no, and were still going to charge me $100 for tire being installed that I can’t use because the tube exploded. Now I have to buy tubes, and pay for the tires to come back off and put new tubes in. Now my bike is sitting, not useable, which is my primary mode of transportation. Service: Tires
Response: This is the owner. Please give me a call Tuesday between 11-6 301-324-2491. I instructed my employee to give you a discount due to inner tube exploding. We do not carry that tube size otherwise we would have replaced the tube and finished that wheel. The tires that you switched to were larger therefore the tubes need to be larger to compensate.
Tung Do: Honest pricing over phone. repaired timely. Been a repeat customer over a year now. will recommend to others. A+
Sean Ryan: Had a rear tire wear out, the tire screamed change me now because the belts were playing music The week before I inspected the rear and it looked ok.... I was referred to this shop on Google They took care of everything in two hours I was back in the saddle safe and sound. I had no issues with prices or timing Great little shop. Service: Tires
Response: Thank you for your business
Wilfredo Gomez: Positive: Professionalism, Valuevery good customer service, had a great experience very simple and uncomplicated interaction and the fact that they accept cash app is big plus for meServices: Tires, Oil change
Response: 5 star review from a 5 star customer!!
Monica mayo-james: Just spent a substantial amount of money on my bike repairs but mechanics were not helpful or interested with assisting me with starting my bike. When asked for thier help I was told it would be an extra charge. (Trying to find ways to hustle you), This is piss poor customer service. I do not recommend this repair shop to anybody. Also, they dont give quotes so that they can have a blank check from you. Unsatisfied customer Service: Brake service & repair
Response: This is a reply to Victor James and anyone who is reading this 1 star review. I am the owner and tech that serviced this vehicle which is a 1988 Suzuki DS80 which was just purchased by Mr James from a private seller. The vehicle was brought to us because the clutch was not working. He wanted a price BEFORE we ever looked at the bike which would be impossible to give as we do not know what the problem is. Eventually he left the bike with us with a required $90 deposit. The problem was fixed in 30 minutes which was a cost of $45.00. No parts were needed. Once that was fixed we tried to start the bike but the kick starter was slipping on the shaft and was going to need to be replaced. We gave him the price to replace the kickstarter and kickstarter shaft. Labor $90 Parts $196.44 = $286.44. Mr James was also given the option for us to look into another problem which was the bike would not start normally. He had to lean the bike over and even then it would take long to start. Mr James declined for us to have us look into the hard to start issue. I can not repair or diagnose anything that is not authorized. He chose only to fix the damaged kickstarter. A deposit was made of $175 to order parts. Also being that the dirtbike is 32 years old Mr James was told that parts may be discontinued or take longer then normal to get in stock. While waiting for parts to come in Mr James accused us of holding his bike hostage which makes no sense as we simply are waiting for parts. Parts were ordered 10/21/20 and arrived 11/20/20. I installed the parts on 11/24/20. So his clutch was working and his kickstarter was working. Those are the ONLY repairs he authorized us to do. When he was notified his bike was ready he was also told that we did NOT try to start the bike as it has an existing hard starting issue that he did not green light us to look into. What he paid for was fixed and he agreed to the prices that he was charged, there were no hidden fees at all. Upon picking up bike Mr James and his son were trying to start bike. Which they were having trouble starting. He asked me to help him start the bike. I refused as I told him him and his son are not doing anything wrong with how they were trying to start the bike so there was nothing I was going to be able to do to start it. Of course he was not happy. But from my perspective he knew there was a hard starting issue from the time he purchased it. Eventually Mr James was able to get his bike running and he rode it around the parking lot before loading it into his truck. We are sorry that he is not happy but we only FIXED what he authorized us to repair. The bike came into the shop with a clutch issue and was unable to be ridden. It left with that issue fixed. We are open and honest with all our customers but sometimes we can not make everyone happy. In this situation I do not see what more we could have done for Mr James.
Tos Ak: Solid staff, with excellent service. REASONABLE PRICES. Danny is a stand up guy. Been coming here for years.
Allen Brown: The best your money can buy. You get full diagnostic listings of your bikes needs to get you back riding, these Guys know, love what there doing. Lee Grey is my go to technician that gets the work you need done.
Response: Thanks for the solid review. We try to do our best
Ron Munar: Positive: Punctuality, Quality, ValueThis review is for installing new tires. They have the best price in the area for installing your tires. The quality is impeccable. He even gave me advice before riding on newly installed tires. I appreciate that a lot.
Response: Thank you for your business!! Be safe out there.
18. DICK'S Sporting Goods - Washington
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4.2
487 reviews
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Address: 2470 Market St NE, Washington, DC 20018
Schedule: Open ⋅ Closes 9PM
Telephone: (202) 971-8214
Business type: Bicycle Shop
Aaron Contic: Came into this location to purchase a set of irons, found a set of Taylormade M2 irons that I initially thought were correctly priced at $499. I asked the team member working in the golf department that I was interested and ask where the rest of the set was. He replied that the rest of the set was missing. I asked what was the current price with 3 clubs of the 7 iron set missing? His response was “that’s the price, my manger won’t change it for some reason, but you can ask him” So I asked to speak to the manger which He initially said was available. I was then told that the manager currently on duty was conveniently on a conference call and was now unavailable and the answer was “NO” on a new price for the remaining clubs. To start the team member was friendly and helpful. That being said. I’m also a manager in retail and if a customer asked to talk to a manager about a reasonable question. Im not going to have my employee have to tell the customer “NO” That’s terrible customer service and it’s also a bad business practice to try to sell customers a product that’s missing pieces for the same price as if it’s not!
Maritza Cooper: Always a pleasure to visit this location. The store is always clean and organized. You usually get greeted as you walk in the door. The associates are always helpful and pretty knowledgeable. They will go out of their way to help! Well stocked too! Bought a fitness trampoline to keep a 7 yr old from going stir crazy in an apartment during these NO School days! Hope it works! It was Waaay up high. Had 3 different associates make sure I got what needed. All while helping other customers.
Ara Koh: Ok location compared to other ones. Nicely organized but their shoes selection is not so great.
The Next King: Shallun was amazing!!!! Great help. First time coming to Dick’s Sporting Goods and I was impressed I will be back thank you.
david fegan: good experience shopping here today. multiple staff members were helpful.
Angie Owens: oh my goodness I was on the phone with my cousin, while she was shopping for football cleats for her son. When I tell you that the amount of "OUTSTANDING" customer service that the professional young lady "Ryan" gave to her while she was shopping was absolutely amazing!! I had to tell my cousin through the phone to please tell Ms. Ryan that the level of coatomer service she gave was "THE BEST" that I have seen in a very long time. Ryan if your reading this please keep up the good work!! I am extremely proud of you young lady.
Liliana Gonzalez: Zach did a great job helping me find the the gym equipment I needed. He even helped me load these items into my car after I doubted if the gym equiptment I bough would fit. Thank you so much to him and Horse for the exellent service!
Bella Adoni: Varieties of sports goods. Place was clean and staffs very attentive. They acknowledged us at the time of entry. I and my friend were the only customers in the store. I could have given the store five stars if the price for most of the items were reasonable.
19. Crown Pawnbrokers - Washington
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4.4
95 reviews
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Address: 1726 14th St NW, Washington, DC 20009
Schedule: Opens soon ⋅ 10AM
Telephone: (202) 332-2522
Business type: Pawn shop
Francis Jafari: I have been to many pawn shops throughout my life! I’m a bit of a junkie for them. I love shopping there and finding great things for great prices. I will say crown pawn shop is by far the best I’ve ever encountered! Everyone there is so amazing and willing to help anyway they can! Just ask for mike and he will drop what he’s doing to help. He has always been fair and given me the best deals and gives top dollar for all my items. They also have a female staff member, mrs Jessica who has extensive knowledge of jewelry and can really help you with all questions you have and will work with your budget to help send you home with the ring or watch you desire! All in all this is a 5 star pawn shop and I would recommend it over and over again, so make it your first stop if you’re looking for great deals and great staff!!!
Response: Thanks for your thoughtful review. You are awesome
nick: Amazing service! I love this place! I just bought my wife and daughter last minute gifts, and they were all very helpful. They helped me pick out a necklace and a bracelet. The prices were great. I really liked the omegas and Rolex’s they have for sale. I’ll be back
Response: Thanks nick for the great review.
TODD DILLERSON: If your looking for the best place for any kind of assistance along with the best customer service available go to Crown Pawnbrokers. This place is ran by a unbelievable management and staff who make you feel comfortable and at home ! I’m a regular here and wouldn’t go anywhere else! Thanks guys !!
Response: Thanks for the great review Todd 👍
Carlton Reynolds: I have been a long time customer of Crown Pawn , they are hard working , generous and fair when it matters most , at least I can say that for myself I have been given a fair shake . . .
Response: Thanks Carlton.
Nakita Anderson: My son and I have been coming to this establishment for games since he was 5 he is now 12 and he loves to come and see these wonderful people. My son is into gaming and I’ve learned so much about it with their help and the greeting we get from everyone is so warming. They have been around for so long and the variety of things they have are reasonable and no matter the item, there’re always someone with knowledge of it, check them out, you will come out with the best deals and not to mention the politeness and helpfulness. We love them
Response: You both are so kind. Thank you. 😊
Leon Elliot: This place saves my life every time I’m in a bind and it’s the only place in DC where I can find quality products from my jewelry to my camera equipment love it here
Response: Thanks for the great review.
20. La Moto Washington - Arlington
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3.3
111 reviews
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Address: 3206 10th St N, Arlington, VA 22201
Schedule: Closed ⋅ Opens 11AM
Telephone: (844) 546-0226
Business type: Motorcycle dealer
DM: If you want a Moto Guzzi (and you really should, I have three...) La Moto is the place in the DC metro area. They are located near the Clarendon metro and easily accessible by mass transit or car ( although it is street, meter parking only). During these odd pandemic times they have been operating in an appointment only mode. In my case that was not a problem. I knew which bike I wanted (a V85 TT Centenario) and conducted most of the discussions with the manager Stuart via email. Stuart offered me a test ride but I actually had quite a few hours on the V85 so instead I put a deposit down over the phone and the bike was fully assembled, tested, and ready when I had time to pickup a couple of days later. When I arrived all of the paperwork was completed and it was just a matter of a few signatures and a check. Stuart gave me a run down on the bike specific features and controls and I was off. Could not have been a more pleasant experience. A couple of weeks later I noted a minor computer related problem and scheduled a service appointment. The technician tried his best to resolve the issue while I waited and had lunch at the Silver Diner across the street but ultimately I had to leave the bike to allow for a more detailed diagnostic. Once the bike was ready all of the issues were completely resolved and I was in and out of service quickly. Great customer service on all levels.
Garland: My Ducati is in the shop and I’ve been thinking about buying a new bike so when I stop by to see the Aprilia‘s I figured I’d see what kind of inventory they have. I was immediately greeted by a lady with short hair and temperament, “have you been to our website? If you had you would know we are by appointment only.” I can understand if she was busy but there weren’t any customers in the store. Not one! That’s a really bad of a way to greeting a first time customer. Particularly someone who looks like they buy motorcycles. I mean I was wearing a Ducati hat- A dead giveaway. This is ridiculous. Customer service is awful! I’m headed to Coleman Powersports now that I finished writing this in the parking lot.
Patrick Flaherty: I stopped today to take a look at some scooters and was very disappointed at how I was spoken to. The employee I spoke with (He didn’t even bother introducing himself, getting off the couch, or even really greeting me politely) said I could take a look at the scooter in the showroom. This was after he started by insulting my wife and saying she wouldn’t be able to ride a scooter because of her height. He then proceeded to repeatedly say, “Vespas are the most expensive scooter in the world.” Like I didn’t know what a Vespa was or somehow implying that I couldn’t afford one. Needless to say I will never be purchasing a Vespa at La Moto Washington.
Rodrigo Burela: I just called today at (2:39pm) and the salesman did not introduce himself properly plus I asked a few question about a 50cc moped and he replied back so unprofessional. I’m new on this and I ask questions to understand better the requirements in order to get one.
Jahsonic: I was able to pick up my machine from La Moto and could not have asked for a better experience. The staff was friendly and professional, and my delivery told me everything I needed to know about my bike.
