Best Planet Fitness Washington Near Me

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Karla Zimmerman
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1. Planet Fitness

LEAVE AN OPINION
596 reviews
Planet Fitness
Facilities
5
Services
5
Prices
5
Parking
5
Wifi
5

Address: 3200 Pennsylvania Ave. SE, Washington, DC 20020

Schedule: Open 24 hours

Telephone: (202) 860-1122

Guy: Gym


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Planet Fitness: what do users think?


Honor Savoy: The gym is very clean. The tanning beds are excellent. There is ALWAYS someone at the from desk happy to assist you as soon as you walk in the door. I joined this location because of Nina. She took so much time explaining every aspect of membership to me. She was very pleasant, polite and helpful. She is an excellent representation of the Planet Fitness Brand.
Response: We’re so glad to hear that you’ve been having such a stellar experience at our Planet! We try our best to provide a Cleansiderate, fun, and welcoming environment to all of our members and it sounds like we’ve hit that mark for you! Thanks so much for your review. If you need any gear, check out our store: pfstore.com, and be sure to download our app to scan the QR codes on our machines so you can see how to use them safely and effectively: https://planetfitness.app.link/download

Candas Taylor: The building is always clean and smells fresh. The staff are personable and professional. The variety and quality of the equipment is excellent. Even the parking lot is well-lit at night. I feel safe leaving the gym in the evening, now that it gets dark at 5:00pm. Overall, I'm impressed with this location. I look forward to going to the gym every day. Who would have knew?!🤷🏾‍♀️
Response: Thank you, Candas! Our staff strives to make sure all members and guests feel safe in a clean and friendly atmosphere. Please download the PF mobile app to check operating hours, amenities and so much more. We thank you again for making us your trusted fitness partner! https://planetfitness.app.link/download

Eric Cottner: The best location I have visited thus far around the DMV. Convenient location and parking. Great staff and clean facilities. Well maintained and newer equipment. Never an issue with overcrowding or unavailable machines/equipment. There is an abundance of space and areas if you need to socially distance or simply free style your own routine. Even the clients are respectful of time and the occupancy of areas. As a black card member and frequent traveler I have utilized PF locations across the U.S. and this is one of my personal favorites. Much appreciation to the staff and community!
Response: Thank you so much for the detailed review, Eric! We can't wait to see you again soon. If you want to find even more great things from our Planet, please check out our App and Gear Store! You can find those, here: https://planetfitness.app.link/download And, here: pfstore.com

Rashidah Hardy: I love this location. Its always clean. Lots of machines to choose from. The staff is very friendly and always there to assist you. Parking lot is well lit at night. Also I always see a MPD car sitting in the parking lot so I feel safe coming in and out alone at dark hours. I love the hydro beds! Nothing like getting a good workout in then a massage. Kennedy has to be my favorite employee there he is so patient, informative and professional. Also the people that come to workout out here have a chill, friendly vibe that I have encountered. I’m happy I found my new gym!
Response: Thanks for being part of our Judgement Free Zone! And thanks for the five stars! Awesome members like you are the reason we do what we do. Have a great day, and we'll see you around our Planet!

Meemee 81: The staff is awesome. They always greet you with a warm welcome and tell you to “have a good workout!” It’s super motivating. The gym is clean and they are actually constantly cleaning while you are working out. This helps to ease my anxiety about germs They also enforce the mask mandates lowering the risk of CoVid exposure. Also it’s 5 mins from my home. 10 out of 10!
Response: Our clean and convenient club always has your back, and we can't wait to see what your fitness journey has in store for you, Meemee! Keep up the awesome work out there!

Elizabeth Herbert: I transferred my PF membership to the Penn Branch location in October & I absolutely love it! It’s huge, there’s a lot of new equipment and it’s never overly crowded. They have a free parking lot with tons of spaces & the gym is always super clean — inside & out. The staff & members are also really respectful & friendly! They’re mindful of covid procedures (wearing masks, socially distancing, etc.), there are sanitizing stations all over the facility & the members are fully vaccinated. I always have a great workout whenever I go & I’ve recommended this location to my friends! One of the best PF’s I’ve been to.
Response: We're glad to provide you with lots of great equipment and friendly customer service at our clean gym, Elizabeth! Thanks for sharing your experience at our Planet. If you need any new gym gear, check out our online store: pfstore.com and download our app for a smooth check-in experience: https://planetfitness.app.link/download

Trestan L. McCloud: I have had an overall well experience with the staff and guests at this planet fitness. However I was heavily harassed by my general manager and targeted multiple times in an attempt to have me lose my job which was eventually proven truthful as several current employees have sent text messages stating that Ms. Tasha has been telling everyone that would listen that she was “tired of being nice” to me etc. Overall my feelings are truly hurt because I really enjoyed my time with planet fitness and would have given anything for my time to have ended on better terms
Response: Thanks for being part of our Judgement Free Zone! And thanks for the five stars! Awesome members like you are the reason we do what we do. Have a great day, and we'll see you around our Planet!

Nikkia Watson: Love it here. Everyone is always so friendly..New and old employees. They make you feel excited to workout here. It’s always clean all the equipment is always in place, you don’t have to search for dumbbells!!!
Response: Thank you so much for this, Nikkia! Our staff strives to bring our members a clean, engaging, and friendly gym experience. Please download the PF mobile app to check our training schedules, amenities, and so much more. We thank you again for making us your trusted fitness partner! https://planetfitness.app.link/download

Marcus Brady: This is a convenient location for me so that’s one of the reasons why I canceled my membership with another gym. Since I’ve been a black card membership, I have received VIP customer service from the staff, clean and safe atmosphere, working and available equipment, and a relaxing massage chair after my workout. I want to personally thank Nina, Tim, Leandre, and Trestan for always greeting me at the door and making me feel like a valued customer. Keep up the good work! Overall, this Planet Fitness is the place to BE.
Response: Hey Marcus! Thank you for your kind words! Our staff strives to give our members a legendary experience by creating an atmosphere that is welcoming, friendly, and clean to help them feel comfortable along their fitness journey. We are delighted to see you are enjoying the amenities we offer such as our massage chairs as we want to provide great ways for members to relax after their workouts. We also love to see you are enjoying everything we offer with our Black Card membership as we aim to give our members awesome benefits. It is a joy to welcome you every time you come to our club and if you need anything don't hesitate to give us a call!

Joseph Campbell: Need to fix the connection to the TV sound quality horrible to much static but exercise equipment pretty good one of the staff that works here is horrible running around yelling at people she's a control freak she has a dry old wig funny shaped body can't tell her age because of mask but looks old a black woman.
Response: Thank you for bringing this to our attention, Mel! We ask that you please speak with your club manager! Please give them a call at (202) 860-1122. Thank you again!

2. Planet Fitness

LEAVE AN OPINION
1103 reviews
Planet Fitness
Facilities
5
Services
5
Prices
5
Parking
5
Wifi
5

Address: 1406 Okie St NE, Washington, DC 20002

Schedule: Open 24 hours

Telephone: (202) 768-8300

Guy: Gym


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Planet Fitness: what do users think?


Millennial Max: The best thing about this gym is the amount of equipment you can use! This very location is where I started my -100lb weight loss journey. It's really close to home for me, literally! Had one bad experience here.. I wore a tank top and they denied me entry because it was a "stringer"..? There was the exact same shirt being sold to women. I was only allowed to workout if I purchased the female shirt!
Response: Hello Max! At PF, we strive to create a safe and comfortable environment for our members. Because our clubs are independently owned and operated, dress code policies may vary by club. You can find our general policies here: planetfitness.com/about-planet-fitness/planet-fitness-policies. If you have any questions, please reach out to your home club's management team!

J Peter Loftus: I’ve been working out at planet fitness in ivy city since 2015. The facilities are always clean and professionally managed. The staff are friendly and courteous people. There are always options even if the free weights and smith machines are taken so no excuses. Once you figure out the best time for your workout it is easier to set a schedule. Being open 24 hours is an advantage one must not ignore.Many times I have had a burst of energy at 3am and gone to work out there.
Response: Thanks for the love! At our Planet, we are committed to providing our members with a legendary fitness experience. We hope to see you at our gym again soon!

Lexie Rock: Very friendly staff and clean Planet Fitness! Javon is the best. Recommend parking in the garage. It’s free if you validate your ticket before leaving (if you’re there under 90 minutes you don’t need to validate). A great price for a nice gym. I used the hydrobeds as well. They’re awesome for post workout. The lockers also have locks attached to them which is nice. Pro tip: put in your phone the number and code of the locker you picked. The gym is on the second floor but they have an elevator if you need it. There’s also a bike rack right outside of the door and metered street parking.
Response: Hi there, Lexie! We're so glad to hear that you've been enjoying your time at our Planet! We try our best to provide a Cleansiderate atmosphere so everyone can feel comfortable hitting their fitness goals with us. Thanks for your review, and great ideas with those tips! If you need any new gear, check out our online store (pfstore.com), and don't forget to download our app for the simplest check-in process! https://planetfitness.app.link/download

Erica Phillips, M.A., Resident in Counseling: The facilities are clean. It’s very easy to get in and out to use equipment without any major waits. The staff always greets you with a smile and a hello which is such positive energy to get you motivated for your workout. The lockers come with built in locks that you enter a code to use, so no bother carrying around bulky locks anymore. If you are forgetful put the code in your phone! While I’ve had no need to use the shower area since I live so close, I would not hesitate to use them if I needed to as they are always clean. I have Black Card membership and the hydro waterbed massage is always great after a workout. I would just recommend that they add the stretching cage to the facility.

Gisselle Ramirez Orozco: I like that the place is very organized, has clean installations, respects the covid protocols, the restrooms and lockers work very well. You have a lot of variety to do a workout with the machines, and finally, the staff is kind and patient. Additionally, you have the hydromassage, which is amazingly relaxing. I definitely would recommend having the membership and joining this gym!
Response: We're glad to hear that you're enjoying our club, Gisselle. Thank you for your review!

Vlad Z: I worked out here while visiting DC (from NY) and this Is the best planet fitness I’ve ever visited. Plenty machines all on one floor, huge space, lots of light, great staff.

Jeremy Albrecht: Not bad. Cant make too many complaints about a gym that only costs 20 something a month. I have only been twice, but it is about what I expected. The temp is a tad hot in there on sunny days but all else is wonderful.
Response: Thank you for the feedback! We're happy to hear that you are enjoying your time with us so far, and we're excited to see more of your journey. Keep up the awesome work!

Jacob Ferguson: Thank you very much to one of DC's only 24 hour gyms, located on a nice block surrounded by ghetto. Great price, the music is consistently God-awful, the stuff is purple, I suspect I caught Omicron from the showers, and I got charged a 2nd annual fee one day after canceling (being a member for 1 year and 2 months). Bittersweet, indeed...
Response: Hello, Jacob. We take our member's health and safety very seriously. Please email us, so we can learn more about your experience at our planet. social@planetfitness.com

ᗩᖇᗰY ᗯIᔕᗴ: I workout here often. It's clean and has lots of space. They also have new equipment. The staff are great. The atmosphere is great.
Response: Your feedback is greatly appreciated! It's always our pleasure to provide a clean workout environment, attentive staff, and everything you need to crush your fitness goals here at our Planet! Keep up the excellent work and thank you very much for being a part of the PF family. 👍

Tomeka Gueory: I love this location! Friendly staff, great team. I have been a member since this location opened. I like to go early in the morning. It's not crowded during this time. The facility has effectively implemented the Clean-first strategy during the pandemic. Everyone wears a mask and team members are constantly cleaning. I usually bike to this location and bike parking is in front of the gym!
Response: Thank you for the amazing review, Tomeka! We're glad that you're enjoying our club and that we can provide such a friendly, safe, and clean fitness environment. Thank you for choosing us as your trusted fitness partner, and we hop you have a great day!

3. Planet Fitness

LEAVE AN OPINION
892 reviews
Planet Fitness
Facilities
4.8
Services
4.8
Prices
4.9
Parking
4.8
Wifi
4.8

Address: 5001 Indian Head Hwy, Oxon Hill, MD 20745

Schedule: Open ⋅ Closes 11PM

Telephone: (240) 685-1501

Guy: Gym


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Planet Fitness: what do users think?


Deacon McCleary: This use to be the best gym in Md. but now its just plain disgusting. If i could give it no stars, I would. Very unclean. Showers smell badly. Most of the equipment is broken. Lockers are inoperable. Equipment not being stored and trash everywhere. This place is in keeping with the dramatic urban changes in the PG area and embracing it sadly. Very unsafe.
Response: Hey, Deacon. Thanks for reaching out and bringing this concern to our attention. Our recommendation would be to speak with a member of staff directly about this upkeep concern. We are always willing to listen to helpful feedback.

Sunny Daisy: I really do like the convenience of the location and modernized equipment. To me, I do get a return in my investment dollars. Just a few things that could use improvement - just be conscious of members and their sensitivities to cleaning agents. While I take NO issue with staff disinfecting machines/cleaning gym area, sometimes the smell of the cleaning agent can be a bit strong and irritate my nose/throat. Also, I do understand the growing decriminalization of "weed", but it would be nice if a "smell" check was done. It is a bit uncomfortable to work out, while smelling such a foul stench. Besides that, the staff are generally nice, friendly, welcoming, and helpful. The presentation/condition of the bathroom (ladies) has improved for the better.
Response: Thanks for your review, Sunny! We take our promise to keep our facilities sparkling clean seriously, and pride ourselves on our friendly, knowledgeable staff and our wide array of equipment to help our members reach every fitness goal. We appreciate getting your feedback, and we'll be sure to use it to improve our Planet!

Willie Forman Jr: This is one of the best gyms I’ve been to! There is a big variety of equipment and it’s all easy to use! It is clean, friendly, and I appreciate the judgment free zone! I highly recommend Planet Fitness to everyone!
Response: We appreciate your recommendation, Willie, and we're happy to have the opportunity to make your fitness experience an amazing one! Thank you for being a a part of our PF family!

Daryl Tidwell: I go to this gym because it’s convenient. My issues are that there are several broken machines in the gym, ellipticals without cupholders and multiple lockers in the locker room with non-working locks. There is at least one machine that has been broken since I joined in June of 2021. Out of five stair steppers only two of them were operational this past Saturday. That’s very frustrating. Oftentimes I go to another location in Alexandria or the surrounding area just to get a better experience.
Response: Hi Daryl. Thanks for reaching out and bringing this concern to our attention. We never want any of our members to have a poor experience at our Planet! Here at our Planet, we want our members to have a great workout experience. We recommend speaking to a club manager about any issues concerning the upkeep and maintenance of your club. Please don't hesitate to contact us, if you have any questions, comments, or concerns.

Elizabeth Olatunji: Gym has really been going downhill in the last few months. They claim to have closed for a week for renovations, but most of the lockers dont work/broken and many machines dont operate as they should. The worst part is they are no longer 24 hours. Ok understandable to save money. They claim they need to close at 9 pm on weekends because the other stores in that strip also close early but that's not the case, many are still open after PF closes. They could at least stay open to midnight to accommodate people who work and have families. WORST of all, their staff starts shutting things down an hour before closing. Me and another woman were nearly locked in at 10:59... no warning!! No announcement was made, no one checked the locker rooms. Staff was in such a hurry to leave we had to yell there were people still in the building. I no longer enjoy this facility and am thinking of going elsewhere.
Response: Hi, Elizabeth! It's always our goal to provide our valued members with a welcoming and updated PF experience, and we certainly appreciate your feedback as we continue to do all we can to make sure our valued members are delivered the standards by which we pride ourselves. Transparency in communication is very important to us, and we look forward to keeping feedback such as this in mind. Thanks again, and have a good one!

Aminah Imani: Clean. Professional staff. Up to date lockers and operable equipment. I have no complaints with this gym. Keep up the great work!
Response: We are proud to serve you in a clean and friendly environment, Aminah! We love to hear when our staff goes above-and-beyond to cultivate a welcoming environment for our members. Thanks for being a member of our Planet!

Lyrically Correct: Im starting to experience bad service here.#1 It's already uncomfortable allowing a man in the ladies locker room to clean while I wanna get undressed..shitz creepy & weird.#2 I always have to walk around & look for cup holders for the elliptical which they only have 2 out of the whole gym & today There are 2 black men at the desk I ask him for a healthier drink without sugar because all of their drinks are unhealthy. The sugar in the drinks are awful. So I decide to go buy my own drink. When I come back I tell the new guy I already checked in while the guy who I had been dealing with earlier was literally standing there, but he had an attitude it appeared because He pretended not to hear me as I was talking to his coworker. when I asked for a manager he was nonchalant. I just gave up & said I'll check in again. Both lacked the quality of customer service. They treated me like I didn't matter.I don't like this gym anymore honestly but hey it's convenient!! I hope others have a better experience ✌🏾n❤
Response: We never want our visitors or members to have a less than stellar experience at our Planet. We'd appreciate if you could take the time to reach out to our staff or management team so your concerns can be addressed accordingly. Thank you!

DEJUANTE JACKSON: I love this gym location the set up is nice and works good for me. It's always clean and the staff is nice.
Response: We love that you love our gym, Dejuante! If you need any new gym gear, check out our online store: pfstore.com and download our app for a smooth check-in experience: https://planetfitness.app.link/download

Jamal Morris: Men Bathrooms are not cleaned very often and smell of urine and both wall urinals have been out of service for months many lockers are not operational lockers and now losing its 24hr status
Response: Hey Jamal, we are disheartened to hear of the experience that you have had at our club. This is certainly not the five star customer service that we strive to provide to all of our members. Please feel free to bring these concerns to the club manager's attention so that they can be addressed.

Tiara Davis: The location recently received all new equipment. The staff is always friendly and helpful and the refrigerators are always filled with products.
Response: We always have your back, Tiara! Thank you for being a wonderful part of our PF family!

4. Planet Fitness

LEAVE AN OPINION
609 reviews
Planet Fitness
Facilities
5
Services
5
Prices
5
Parking
5
Wifi
5

Address: 6302 Central Ave, Seat Pleasant, MD 20743

Schedule: Open 24 hours

Telephone: (240) 532-8800

Guy: Gym


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Planet Fitness: what do users think?


Lacey Thornton: Dominique is one of the best employees at this Seat Pleasant Planet Fitness location! He deserves ALL the stars for great customer service and being a walking motivation! Dominique is consistently friendly, answers questions thoroughly and provides helpful fitness tips whenever I ask. I have lost at least 15 pounds this season just from his helpful tips alone! He is definitely a walking motivation as evident in his fitness and nutrition knowledge and evident practice. I recommend everyone I know to this location simply because of Dominique. His positive energy is infectious and I sincerely appreciate his professionalism. Big thanks Dominique, wishing you all the best!
Response: Hi Lacey, Thanks for the five-star feedback! It's great to hear you're enjoying life in our Judgement Free Zone! Feedback like this truly inspires us to continue creating an even better experience for our members! Also, If you ever want to take your fitness journey to the next level, we recommend trying out our PF app! There are TONS of workouts, Touchless Check-In, access to our Crowd Meter, and a lot of other super cool features. You can download our PF App here: https://planetfitness.app.link/download. We hope this helps!

James Rice: I love this location, 4 minute drive from my house. But I must say…… this no longer being 24/7 is a problem for me. I enjoy going to the gym between 2-4am. Friday-Saturday-Sunday nights around 7-8pm love it, no one is there so I can workout without my anxiety being all over due to the crowd of people. Sssooo what am i supposed to do now. 😒😒 and the overnight staff was AWESOME… you get five stars for the staff…. HOWEVER we are going to need our 24/7 back.
Response: Hey there, James, we appreciate the kind words! We always strive to create an encouraging environment for all of our members and guests to reach their highest potential. We understand the convenience of a 24-hour facility. We look forward to seeing you at a time that works for you! We'll post the latest news and any updates on hours of operation on the PF website, so please stay tuned for updates: planetfitness.com/gyms/seat-pleasant-md. Thank you!

Jailyn J: I've been feeling and looking different since I started going to Planet Fitness to work out. The staff are great. My personal fave is Dommo. With him, there is never a dull moment, and he will always keep you on track with whatever you require. He makes sure you are greeted with wide arms and that you do not leave without saying goodbye, he takes his job very seriously that is one thing he doesn't play about. He genuinely makes you feel like you are family and I love and appreciate that most about him.
Response: We're so glad to hear that you've been enjoying your time at our Planet! We try our best to provide a Cleansiderate, friendly, and welcoming environment with top-tier customer service and it sounds like we've hit that mark for you! Thanks so much for your review! If you need any new gear, check out our store: pfstore.com, and be sure to track your progress through our app: https://planetfitness.app.link/download

Tashjai S: My review is less about the gym and more about the employees! Dominique is the main reason why I come back to this gym. The gym isn’t my closest gym but I travel here for him specifically. He is alway professional and fun and is always willing to help in anyway possible. He genuinely cares about the well-being of everyone in the gym and treats everyone as family. 1 star off only because all of the staff doesn’t exemplify this great service.
Response: Hi there! We appreciate the awesome insight! If you are looking to take your fitness journey to the next level, search no further! Here's a link you can use to check out our PF: https://planetfitness.app.link/download. There are TONS of workouts, Touchless Check-In, access to our Crowd Meter, and a lot of other super cool features. We can't wait to see you soon!

OfficialAaliyah: I am giving this location a 5 star because of the great employees. Everyone in there is so nice, pleasant and helpful especially Dominique, like must people I had no idea what I was doing but he was so helpful and showed me the correct way to use the equipment. If your liking for a gym to goto with pleasant people this is your location
Response: We're so happy to hear that you've been enjoying your time at our Planet! We try our best to provide a Cleansiderate, friendly, and welcoming environment with top-tier customer service and it sounds like we've hit that mark for you! Thanks so much for your review! If you need any new gear, check out our store: pfstore.com, and be sure to track your progress through our app: https://planetfitness.app.link/download

Ronece Turner: Having to find a gym that follows covid protocols well and has great customer service is hard these days. When I first came to this location, I was a little skeptical due to previous experiences. However, the warm welcome from Dommo has been a pleasure. From the encouragement as he walks by and the mannerism when greeted, I was truly pleased with my experience. Dommo is amazing at what he does and you can tell he really cares to make a warm welcome to customers coming in!
Response: We’re so glad to hear that you’ve been having such a stellar experience at our Planet! We try our best to provide a Cleansiderate, fun, and welcoming environment to all of our members and it sounds like we’ve hit that mark for you! Thanks so much for your review. If you need any gear, check out our store: pfstore.com, and be sure to download our app to scan the QR codes on our machines so you can see how to use them safely and effectively: https://planetfitness.app.link/download

Lisa Jeffrey: Dominique is awesome. The fitness center is always clean and machines are available. But Dominique customer service is what stands out the most.
Response: That means a lot to us, Lisa! It's always a pleasure to hear when our fantastic staff leave a lasting impression on our members and visitors. Thank you very much for sharing the PF love! 👍

Neshaye Warrick: My favorite Planet Fitness to go to! It's always nice and clean and the staff is super helpful, especially Dommo! Love him!
Response: You'll always find a clean and comfortable workout environment with a friendly and attentive staff here at our Planet, Neshaye! The safety and satisfaction of our PF family always take top priority with us. Thanks again for making us a part of your fitness journey! 👍

Chasity Barbett: I enjoying coming to this PF due to the amazing atmosphere, friendly staff (Dominique), cleanliness and equipment availability. Everyone is always very friendly and willing to assist with questions if needed.
Response: We're so happy that you've been enjoying your time at our Planet! We try our best to provide worthwhile amenities and top-tier customer service at a low and accessible cost, and it sounds like we've hit that mark! Thanks so much for reaching out with this review. If you need any gear, check out what we have to offer on our store: pfstore.com, and be sure to track your progress on our app: https://planetfitness.app.link/download

Shana Caldwell: If I could give this location 0 stars, I would but I’m only giving them (2) stars for the (2) employees who actually provide great customer service and welcomes members with a smile and friendly conversation. The (2) employees that I am referring to are Lyndell (I think pronounced like “Lonnell”) and there is a black female (who usually wears a scarf wrap) who works the overnight shift that has a very upbeat, pleasant attitude every time that she is there. The energy and vibe of the gym is always different when those particular staff members are there. Unfortunately, the customer service has gone downhill lately. I completed a club survey specifically detailing my concerns about some of the other overnight/early morning staff members who are very careless and inattentive yet they have not been addressed by the owner or management. This isn’t my home gym but I started going to this location once the gyms in the DMV area reopened back in June due to it being much more spacious and having a larger variety of equipment/machines(one of the perks for being a black card member is that you can visit and use the different locations in the area). However, I noticed that they don’t have a full time cleaning staff and you only see one or two employees cleaning every now and then. I do notice a difference in the women’s restroom/locker room when Lyndell is there. He actually does the cleaning when it really isn’t his responsibility whenever he is there. The facility smells better and appears much cleaner when he is there. Other than that, expect broken alcohol bottle glass and empty fast food containers all over the parking spaces (outside of the gym is FILTHY)and to see other employees who work the overnight/early morning shift not to clean at all, but spend most of their time on their cell phones or watching boxing videos on the computer. I have proof with a photo. There is also one employee ( a light complexed black male) who works the 4-5AM shift, that has a serious bad attitude and either sleeps in the side room as you enter the facility and bypass the front desk or he feels as though his cell phone is more important than him doing his job and being more attentive and alert as of who is coming in and out of the gym. The only thing that he does is refill the cleaning solution bottles. Until all of these issues get resolved, I plan not to return to this location or recommend it to anyone.
Response: Hi Shana, thank you for your feedback. Cleanliness is important to us for the health, comfort and safety of our members, and we always want you to experience great customer service. Although we do not own or control the parking lots, we encourage you to reach out to the manager so they may address any concerns you have about the gym's upkeep. We appreciate you taking the time to share your experience with us.

5. Planet Fitness

LEAVE AN OPINION
687 reviews
Planet Fitness
Facilities
4.4
Services
4.5
Prices
4.4
Parking
4.4
Wifi
4.4

Address: 1100 Wayne Ave, Silver Spring, MD 20910

Schedule: Open ⋅ Closes 11PM

Telephone: (240) 398-3570

Guy: Gym


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Planet Fitness: what do users think?


destine freeman: Only went once so far on a not so busy time. Ease of access to machines/equipment (which they have a lot of). Different options to choose from depending on what you want to work. Transferred from the one at PG MALL. Seamless change of clubs. Nice staff. I like the upstairs downstairs set up. Literally was able to get a last pump of the chest press right next to the door which is lit to me.
Response: Thank you so much for this, Destine! Our staff strives to bring our members a clean, engaging, and friendly gym experience. Please download the PF mobile app to check our training schedules, amenities, and so much more. We thank you again for making us your trusted fitness partner! https://planetfitness.app.link/download

Ayanna Free: I had to reduce this review from 4 stars to 1 star. After several months of the Black Card Spa amenities not being repaired, and recent hours being reduced, my review changed. I started going to this location because of the convenience in distance to my home and the general policy of planet fitness to be a 24 hour accessible location. I try to get my workout in in the wee hours of the morning so that I can be available during the day but recently this location reduced its hours and is closed between 11 PM and 5AM. I probably will not return to this location until some improvements are made.
Response: Thanks for being part of our Judgement Free Zone! And thanks for the five stars! Awesome members like you are the reason we do what we do. Have a great day, and we'll see you around our Planet!

Fatima Doye: Great location , clean , kind stuff but… members are not too kind so many people sitting on the machines playing on their phone and they don’t use or let you use the equipments ..
Response: It's our pleasure to provide you with a clean and well-equipped gym, Fatima! Thanks for the review.

Ana Martins: Great Gym, but there are only 2 available bikes to use. One has an “out of service sign” for months and the other one the handle bar is too wiggly to ride. I already talk to their staff but it seems like no problem will be solved after.
Response: Hi, Ana! Your feedback is always appreciated and taken seriously, and you can be sure we're eager to follow up and ensure a safe and productive workout experience for you. However, if you should have any questions or concerns in the meantime, please don't hesitate to reach out to the club's management at your convenience. Thank you!

Jason L: Nobody reracks their weights and there's trash everywhere which pretty much sums up this particular location. And this isn't even at peak hours (only 3 bars on the crowd meter). There are locker rooms but people just keep their bags on the gym floor.
Response: Hi, Ryan. We appreciate your feedback. Since each of our clubs is independently owned and operated, your best point of contact regarding maintenance will be your club manager. Let us know if there ares any ways you think we could improve. We hope to see you soon!

Samuel Geoghegan: The things I enjoyed most were the hours and the quantity of equipment and stations. Unless it was a very specific machine, such as the assisted pull up machine or the leg raise stand, there was always at minimum 2 of each machine or station. At peak, it may have been harder to find an available station but fortunately the gym is open 24/7 so there is the opportunity to go at another time, provided your schedule can accommodate it.
Response: Thanks for the love! At our Planet, we are committed to providing our members with a legendary fitness experience. We hope to see you at our gym again soon!

G B: Gym is Nice, Clean and the Front staff is Friendly, Courteous, and very inviting. However, their Trainer needs to be retrained on customer service, and their judgment free motto..because he had a don't care attitude, no motivation....almost like why do you want to take the classes because I don't want to do it.
Response: Hey there, thanks for bringing this to our attention. We understand that our clubs are meant to be a place where our members can work out, relax and enjoy the gym. We strive to keep our environment as clean and well-maintained as possible. We'd appreciate it if you could take the time to reach out to our management team in-club, so your concerns can be addressed accordingly. Thank you!

Anonymous Neighbor: Went to planet fitness for the second time and you definitely get the quality you pay for. Overall not a bag gym but plenty gym members sitting down on machines they aren’t even using. The upstairs part of it also people hogging the machines without using them.
Response: We appreciate your feedback! If there's ever anything else about our Planet that you believe we can improve on to provide an even greater fitness experience, you can always feel free to let us know as well. Your satisfaction is very important to us! 👍

Ultimate Ultra Rayden: I'll join the GYM; I really like to get my weight down some. The No Judging Free Zone, hope it's still true, but I'm SICK of seeing the weight I'm at now. I like Planet Fitness and be really glad to have support and appreciation. O:)
Response: Thanks for the love! At our Planet, we are committed to providing our members with a legendary fitness experience. We hope to see you at our gym again soon!

Chris Morgan: Nice spot, a smaller space but they use it efficiently. The second floor has these great windows in the "360 training" area. It was a very pleasant place to workout.
Response: It's great to hear that! We're glad to be your choice of destination on your fitness journey, and we're with you every step of the way! 👍

6. Planet Fitness

LEAVE AN OPINION
40 reviews
Planet Fitness
Facilities
3.9
Services
3.9
Prices
4
Parking
3.9
Wifi
3.9

Address: 1301 S Joyce St, Arlington, VA 22202

Schedule: Open 24 hours

Telephone: (571) 800-0026

Guy: Gym


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Planet Fitness: what do users think?


Cj Kiernan: It’s open and awesome! Update: staff have been super helpful and friendly. Also black card facilities (tanning bed and massage chairs) are amazing. Update 2: if you’re into free weights you may be disappointed, they do have 11 benches, 4 smith machine, dumbbells that go up to 75, and a decline bench, but no place to do squats deadlifts, cleans, or freestanding benches unless you want to use the smith machines. Plenty of 45s to go around for the smith machines though and they do have a leg press… so don’t skip leg day.

luvely me: The staff is so friendly! Judgment free environment! No seriously.. no one is hounding you to join, or "help" with equipment unless you ask. You only have 30 minutes to work out? They have and actual area to get a total work out. Get in and get out! Love it here. So happy they came to Arlington!

Tracy Miller: I absolutely love this fitness center! I have to give a special shout out to Noa, who greets me by name with a smile every time I come in. She answered my questions and showed me around when I was getting used to my new membership. She still reminds me to let he know if I need anything. The gym is spotless, which is important during these crazy Covid times. Great staff - Great Facilities - I look forward to my workouts. I highly recommend PF, Pentagon City!

Marquez Kincade: Although a very nice facility; I felt discriminated and profiled. Today, a young lady approached me while on the elliptical, "I have a problem with your shirt, it shows too much chest!" My shirt was a basic tank not a muscle/stringer tee. At this time I had my weighted belt on, which bunch up my shirt. The approach alone could have been better, simply asking me to adjust my shirt and belt would of been appropriate. My response, was "I will just leave and cancel my membership." As I walked to the locker room to gather my items, a young white girl on the stairmaster dressed in high-waisted upper thigh length shorts and a crop/sport bra was working out. Another lady with tight leggings displaying her "lady print" walked around. I understand policies, yet allow your policies to be universal and applied to everyone.

David Logan: Fine unless you need to drive there and can only park for 1hr free but can you do a full workout in under an hr? Don’t forget you need to park about 10 min away so subtract 15 min from your workout. Fine for once I am beginning and starting to get in shape again…once in shape I need 90 min minimum…guess I’ll move to golds gym or a different location…lame….I guess the good news is the gym will never be too busy for long…I guess it is on purpose for a faster rotation?

bill m: Great start to a new operation Update 8 Apr 2022...still impressed. 1 of 50+ that I will visit and rate over the next couple months: Overall: 5 of 5 Customer Service: was front desk welcoming and offer greeting coming/going, if able. Were they helpful when asked. Was their attitude generally positive. 5/5 Cleanliness / neatness (windows, floors, equipment, bathrooms): 5/5 Paper towels / sprays / bathrooms stocked: 5/5 Equipment availability / maintenance / quality: 5/5

Aaron Moore: Nice, but no masks is a problem - please implement a mask requirement! Very nice machines, all very clean - although a few too many machines and very little open space. Minus 2 stars for no masking.

aquiles fuentes: Discrimination !!! I needed to use the bathroom and told me. No I proceeded as the manager quickly stopped me as she was security had 4 employees surrounded I told her that I am a member showed her the barcode and asked if she can please provide me with a mask and still asked me to leave terrible customer service

Milla Time: Love this gym!! Hydromassages are a dream come true after a workout. I love the location, so beautiful in Virginia.

Grace Davis: After going around 6pm, I was disappointed by how small it was. It’s great if you’re going during off times, but I can’t add an extra hour to my workout waiting for machines.

7. Planet Fitness

LEAVE AN OPINION
768 reviews
Planet Fitness
Facilities
4.2
Services
4.1
Prices
4.1
Parking
4.1
Wifi
4.1

Address: 4620 Kenmore Ave, Alexandria, VA 22304

Schedule: Open 24 hours

Telephone: (703) 212-0123

Guy: Gym


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Gracyn: On 3/28/22, I attended the New Member Orientation class at 11am. When I arrived, I waited about 10 min for the instructor, whose name I later found out to be Pierre Williams. The ‘class’ itself is 30min long, and already 1/3 of it was wasted waiting. I would’ve let it go if it weren’t for what happened after. When I met Pierre, he immediately started grilling me as to why I wasn’t able to make it to the previous classes (that I cancelled within a timely manner; my scheduling conflicts are none of his business). He stated that he doesn’t like when people waste his time…okay. He begins the orientation by telling me that making the decision to come to the gym is not an easy decision and that working out is hard and you have to be determined and push yourself, so he needs to know my ‘why.’ I told him that I’m interested in attending classes because it would make it easier for me to incorporate working out into my routine. He keeps telling me that “inspirational” motivational speech that I felt was unnecessary at the time, especially when I don’t even know what the focus of each class is. When I signed up for this class, I was expecting to be ORIENTED to the gym as a new member who is interested in attending classes. Mr. Williams just kept grilling me on my ‘why,’ I guess because he wasn’t satisfied with my answer, and it made me feel very uncomfortable and like I wasn’t proving to him that I even belong at the gym. I told him that the manner in which he was speaking and the topic is making me uncomfortable and that he should dial it back because he could easily scare someone away. He spent almost 10 minutes on this topic. Now, 2/3 of this orientation has passed and I still don’t know what each class is about or where the lockers are or what the sanitation policy is. I asked him 3 times to orient me to the gym, and he refused. I couldn’t take it anymore and went to the front desk to get the answers to my questions that he refused to answer. The woman at the desk, Mikayla, was very nice and informative. Apparently, Mr. Williams is the only trainer at this facility. At one point in the “class,” Mr. Williams told me that this location is the worst in the entire franchise and it’s only redeemable because of the training services that HE offers. With this location being the worst, I have to agree. I’ve never felt more judged by anyone in the fitness industry in my entire life, and I’ve worked with several trainers in the past. So much for the ‘no judgement zone.’
Response: Hey, Gracyn. We never want our members to have a less than stellar experience. Please reach out to your club's manager about this, so they can address this properly. Thank you so much.

Jake Davison: Weights area is good but cardio section is now disappointing. The new treadmills are not very good.. They feel very cheap/ low quality. Even worse, almost all of them feel like they are not level and you are running at an incline. The water bottle holders are super shallow and easily fall over if you're running fast. Gonna look for other gym options in the area.
Response: We regret to hear this, Jake! Our goal is to always create an efficient fitness environment for our members and guests. Please never hesitate to speak with a manager more about your concerns with the treadmills as we value your insight. Thank you for this feedback!

Millz83: This planet fitness is closer to my house, but unfortunately they just put new treadmills in and got rid of the other ones. These new treadmills feel like I’m typing in Morse Code just to get the treadmill to start. I really dislike them. They should have kept some of the older ones. Now I’ll have to drive further out to another planet fitness location. Definitely an inconvenience, but I’ve heard Kenmore is the worst location, so it can maybe only go up from here.
Response: Hey friend, we are saddened to hear this has been your experience. We understand how the treadmills may have impacted you. Thank you for informing us of the quality of equipment at our club. We strive to provide our members with the best equipment and if any equipment is not up to standards, our manager is known for placing maintenance orders fixing equipment ASAP or ordering new equipment. Please know we take equipment concerns very seriously, as our members' safety and enjoyment of equipment are most important. Please contact us at your earliest convenience and request to speak with our club manager to further discuss your equipment concerns.

Courtney Davenport: I switched locations and may be switching gyms altogether, but I've had a membership for almost 2 yrs. If you want a summary of my review, poor quality machines, staff that do very little but joke around, and I've been harassed by an employee. For the longer story, the machines are in very poor quality. Seats have chunks of cushion missing, adjusting the weight on the machines is difficult, and everything is super outdated. Especially when you compare this one to the Springfield location--it's night and day. That alone should be a driving force to leave this site. The staff are equally problematic. I get that they may not see this as a serious job (especially the younger ones), but so many of them slack off and goof around. The exception is one young man (I think he committed to Temple University and isn't there anymore), who was very helpful and kind. But the rest of them? Either they're on their phones the entire time, telling loud and inappropriate jokes behind the desk, goofing around in the facility, or are absent altogether. In fact, the best days were when I could scan my card and nobody was around. What really turned me off was when I got harassed by an employee. I try to be respectful and greet everyone when I'm walking in, but I think he was looking for something not being offered. He'd make it a point to try and have conversations when I was working out, he'd end up in my area in the gym to "clean" when I was there, but whatever. I thought maybe he was talkative and this was a coincidence. But one night, I finished my workout and I was walking out with headphones on. He's surrounded by a bunch of friends (including one other employee) and he starts screaming, "HEY!" at me. I ignore it and keep walking. Did he stop? No. He repeatedly screamed at me trying to get my attention. This guy is huge--over 6 feet tall, so felt uncomfortable and unsafe. I still ignore and leave. But he and his friends started busting out laughing. I was mortified and felt embarrassed. My fiance called the gym immediately. The manager calls him the next day super apologetic. I don't have my phone at work, but they left a message saying that they reviewed the footage and saw the incident take place; they saw me leaving, getting heckled at, and the group laughing at me. They gave us the 3-4 months of free membership. Management indicated the employee would be fired/transferred and customer safety was their priority. Nice words, but I didn't go to the gym here for 2 months....I'd either drive to a further location to workout or skip it altogether. I returned 2 months after the incident and my heart was racing--is the dude gone? 2 months is ample time to shift him to somewhere else. I didn't see him when I scanned in. But guess who reappeared behind the desk when I was gonna do my cardio? I cut my workout early, hopped on the phone with my fiance and left immediately. You hear stories everyday about women getting retaliated against for reporting harassment or rejecting men, but the managers at Planet Fitness disregarded my concerns. Planet Fitness did nothing to create a safe space, which I thought was their mission. If they think it's OK for their employees to intimidate customers, they shouldn't be operating. For women out there, do not come here. You are not protected, you are not a priority. If there's an incident, you'll be thrown a formality of a remedy, and they'll continue on. Men, tell the women in your life to choose a different location. The Springfield one (the one in the outlet next to an ALDI) is much cleaner and has an incredibly friendly staff. It looks a bit smaller, but I think it's worth it. To the owners/managers, if you read this far, please do not contact me or respond. This is a very cut-and-dry issue and you failed to actualize your promises. We have nothing to discuss, and an apology would be about as useful as your level of care for my safety--nonexistent.
Response: Hi, Courtney. While we're aware of the fact that you wouldn't want to discuss these concerns any further, it's important to us that our Planet does all it can to protect and support its valued members. As such, we would like to look into this experience in further detail, and we invite you to message us directly at Social@Planetfitness.com at your convenience. Thank you for taking the time to make your voice heard, and have a good one!

Edward Goldsborough: It's totally nonsense to carry around a spray bottle. Cleaning solution should be stationed adjacent to equipment for use. Also, staff should be walking around Cleaning equipment as well. However, great location and plenty of equipment. Lastly, there's no where to safely stretch.
Response: Hello, Edward! It is always important to us that you are able to easily enjoy your workout, and we would love to assist in any way that we can. Be sure to reach out to our team members regarding these concerns, as your feedback allows us to continually improve our measures to provide a clean, welcoming space to all of our members. We hope to see you again soon. Thank you!

Ericia Johnson: Jimmy and his staff are always kind and helpful. This location is always clean and disinfected. I always have an amazing experience every time I go to exercise.

Ruben Picon: Positive: Communication, Professionalism, QualityPlanet Fitness (Seminary Plaza) is a great place to workout! It's extremely clean, the illumination motivate You to keep working hard and the Staff are very professional and welcoming! I normally workout around 10:00-11:30 PM with my Sister and the place is very organized and neat!
Response: Thanks for the love! At our Planet, we are committed to providing our members with a legendary fitness experience. We hope to see you at our gym again soon!

Victoria Richmond: This location is dirty. Everything is covered in a layer of dust, skin cells and hair. No one wipes equipment and it is very crammed. You lose cell service when you walk in the door which is super inconvenient. The lockers have been out of service for months being worked on so they have Porta potty outside to use. No changing room, nothing. It is 20 degrees and I am expected to use the restroom outside. No thanks. This location is pathetic overall. 2 of the women's shower heads have been broken off for months. Everything is dirty.

Yolanda Webster: I enjoy working-out at PF. I have been a member of other gym for decades, at post and in many parts of CONUS I have lived by far this is so much affordable gym and have more equipment that I needed for the price. However, I wish they have at least 2 spinning wheels cycling machine they can accommodate versus more than enough ellipticals which I noticed all of them not being used. I switched to this location because I moved. So much convenience to stop by at Aldi before or after workout. Staff are very helpful but on rare occasion you'll ran into grouchy individual. Women locker room currently under renovation since I rejoin the gym not sure for how long. Members were told we can use next door game room's bathroom which is nice. However, they are not always open. Last night, I have to go to the bathroom badly and asked the staff if I can use the bathroom belongs to black card membership. As an elderly and have irregular bladder I really have to go but he told me NO. There's porta potty outside I can use. Imagine that? It was 28 degrees that night, I was declined to use the upgraded membership bathroom regardless you are elderly and have irregular bladder. This is a gym and should have available bathroom inside business premises and not porta putty outside in 28 degrees. :(

Hidayat A: I gave three stars because all the staff is nice except from the trainer. The trainer was unprofessional, rude, and not welcoming. I am a black card member that mean I can go to any location. He was telling me, I have to transfer here to receive services . I did make a complaint on him and hopefully planet fitness take action.
Response: Hey there, Hidayat! We’re sad to hear that this has been your experience at our Planet. We try our best to always provide a Cleansiderate, friendly, and welcoming atmosphere with top-tier customer service, but sometimes, we miss that mark. Please give us a call at (703) 212-0123 to discuss your experience further with our manager. Thank you!

8. Planet Fitness

LEAVE AN OPINION
771 reviews
Planet Fitness
Facilities
4.4
Services
4.5
Prices
4.4
Parking
4.4
Wifi
4.4

Address: 5604 Silver Hill Rd, District Heights, MD 20747

Schedule: Open 24 hours

Telephone: (301) 278-8004

Guy: Gym


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TrésorS YYY: I have always been a fan and a customer of Planet Fitness and this one in District Heights is no different. The staff is always cordial and helpful, at for the time I have been going there, 2 months now. We will see. The material is clean and most customers clean after using, it is the policy, some wear mask, other don't. I like the place, you can sometimes have good deals to subscribe for the basic membership or for the premium Black card. Hopefully one d, 8 will get to the black card 😁😁
Response: Hey there, we're so glad to hear that you're enjoying our Planet and achieving your health and fitness goals with us! We always strive to create an encouraging environment for all of our members and guests to reach their highest potential. Thanks so much for being a member of the PF family!

Maricely Ramirez: Planet fitness is the only gim so far with prices incredible low.... so not one can say can't afford it. Great people, place always clean and sanitized. Especial thanks to the cleaning crew for the good job well done !!
Response: Thank you so much for your kind feedback, Maricely! We're happy to provide everything you need on your fitness journey for an unbeatable price! Your satisfaction always means the world to us here at our Planet. 👍

Thahmin Jaigirdar: Great Gym! Darrell does a great job of cleaning the gym and taking care of us. Overall very friendly staff and great place to workout! Never had any issues with finding equipment or anything being disorganized messy or dirty.
Response: Our friendly staff always has your back, Thahim! Thank you for being a wonderful part of our PF family!

Q R: I'm beginning to despise using this gym. On more occasions than I can count on two hands I've gone over to use piece of equipment and been told by another member that, "I'm using that". This has happened even when the person is actually using a different piece of equipment, or in a conversation clear across the room. I've spoken to management about this many times, yet it happens over and again. Again, today (2/13/20), I asked the lady at the front desk if PF would be placing informational signs around the gym as a part of their current remodeling, signs clarifying that no member can occupy two pieces of equipment simultaneously. She flippantly told me that no such signs would be placed in the gym. However, the location has many other signs that provide rules and other information (photos attached). Such sign would help members avoid confrontations like I'm certain others have experienced. This is a reasonable solution to an issue that management adopt very easily, yet has zero interest in doing. Just be aware that you may someday be warned away from using a piece of equipment that You "Paid" to use. They'll spend money decorating the walls of the place top-to-bottom, but refuse to spring for a few signs that convey rules they claim are in place. I feel so strongly about this that I plan to pursue it at the corporate level, see if there's any strength/resolve at the top...
Response: Thank you for bringing this to our attention, %%[toprofile_USER_NAME:User Name]. You are correct a person can not be in two places at once and can not occupy more than one piece of equipment at a time. If you have not spoken with the club manager directly about your concerns we encourage you to do so. You are always welcome to send us an email with the details of your situation as well. We thank you for your understanding and are happy you are a member of the PF Family. social@planetfitness.com

Michael Overton Sr: The best thing about the gym to me is how clean the employees keep everything. They are always cleaning and mopping the entire gym.The trainer is awesome and he knows his stuff.I wouldn’t go anywhere else to workout.
Response: Thanks for the love! At our Planet, we are committed to providing our members with a legendary fitness experience. We hope to see you at our gym again soon!

Nineeka Dukes: The staff, the cleanliness, the classes/trainer and the fact that the results are measured and celebrated! They truly care, are always super friendly, professional and ready to help.

Krsi Semloh: Darrell is the best! He keeps the gym spotless! He always has a cheerful disposition@
Response: It's awesome to hear Darrell has made your experience with us a great one, friend! Creating a clean and positive environment is always a priority for us. We appreciate you leaving a 5-star review and look forward to seeing you again soon!

tonia p: Positive: ProfessionalismPlanet fitness is the way to go in District Heights always clean literally no judgment free zone
Response: Thanks for the love! At our Planet, we are committed to providing our members with a legendary fitness experience. We hope to see you at our gym again soon!

Marcus Williams: I love this place. Doesn't have olympic style machines, but its not supposed to i guess. Staff is super friendly. Always empty after work (2am) and its easy to navigate from machine to machine. If they add a heavy bag, i would be in heaven.
Response: Thank you, Marcus! Our staff strives to make sure all members and guests feel safe in a clean and friendly atmosphere. Please download the PF mobile app to check operating hours, amenities and so much more. We thank you again for making us your trusted fitness partner! https://planetfitness.app.link/download

Teyona Ware: Soo Clean! And the Gym have almost every workout equipment you can think of. I would recommend this precise location. You won't be disappointed. The staff have the best hospitality. 100% Judge free zone. I would give 100 stars if I could. The equipment is very accurate no matter the fitness plan. The employees are very helpful in all sorts.
Response: Thanks for your amazing feedback about our squeaky clean club, Teyona! Your health and safety is our #1 priority, and we're committed to keeping our clubs clean and safe as we know working out is essential for your physical and mental well-being. We're happy to have you as part of our Judgement Free Zone®! See you next time! 💜

9. Planet Fitness

LEAVE AN OPINION
544 reviews
Planet Fitness
Facilities
4.4
Services
4.4
Prices
4.5
Parking
4.4
Wifi
4.4

Address: 12746 Old Fort Rd, Fort Washington, MD 20744

Schedule: Open 24 hours

Telephone: (301) 292-9000

Guy: Gym


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T Holloway: I started going here a few years ago before the redesign and stopped going because of work/poor decisions on my part. In June 2021 I started going back. The club is ALWAYS clean and the entire staff is ALWAYS professional and personable. Regardless if I go during the early afternoon during the week, later in the evening or super early in the morning in the weekend, I've never had any issues. The employees make you feel welcome and answer any questions I may have.
Response: Thanks for the love! At our Planet, we are committed to providing our members with a legendary fitness experience. We hope to see you at our gym again soon!

Betty Entzminger: Wonderful. Every new Planet Fitness I go to takes me higher and higher. The Customer Service was amazing this morning and the clients really work out hard. Great experience on Indian Head Planet Fitness.

Matthew Cornell: This gym has the basics for any light to medium workout routine. A couple of the machines are broken which are flagged for repair. The staff is very friendly and they maintain a good sanitary environment. For squats, deadlifts and the like, they only have Smith machines which get taken pretty quickly. They have benches for free weights up to 75lbs dumbells. Overall, it's good for the price.
Response: Thanks for the review, Matthew! If there's anything we can do make your experience better, be sure to speak to one of our friendly staff members in-club.

Regina Hogan: I'm not a fan of this location. They don't clean it enough for me nor do the patrons. It just looks dirty and so do some of the machines. Signed up for a class and the instructor was late and couldn't even find time to show me how to use a machine I asked about. Not happy this is my primary PF location but it's convenient.
Response: Hey there, Regina! We’re sad to hear that this has been your experience at our Planet. We try our best to always provide a Cleansiderate, friendly, and welcoming atmosphere with top-tier customer service, but sometimes, we miss that mark. Please give us a call to discuss your experience further with our manager. Thank you!

Ann Fig: Very friendly atmosphere, especially the people who work there. The equipment is great. I could use the bench press without being attached to the sides bar (they don’t have the attachment-free bench press), but besides that, it’s being a good experience.
Response: Hey, Ann. Thanks for reaching out. Our recommendation would be to speak with a member of staff directly about this suggestion related to equipment We are always willing to listen to helpful feedback.

Kwong Yung: Management is crazy uptight and enforces inconsequential rules, even in total disregard for customer privacy and health. While I was showering, the cleanup crew told me that I could not leave clothes in the handicap stall. He insisted that I removed my clothes left on the stall. I told him that I had planned to used the handicap stall but could not because the dispenser was broken. I could have moved the clothes into changing room but saw that he was cleaning the changing rooms. He had previously saw me taking off my shoes but didn't say a single word but after stepping out briefly returned and peaked into my shower stall. I told him that I would be done showering within five minutes, but he threw a fit and told me to talk with the manager at the front desk. Even as I was putting my clothes on, the day manager and the cleaning crew both unmasked cornered me and complained. Manager also insisted that both employees were not obligated to wear face covering, in total disregard for my health. I told the manager to wait for me at the front desk, but he refused and continued to berate me over an inconsequential rule, while I was changing in a small confined corner. No one uses the handicap shower, complete dry during noon hours, when gym is under-utilized.
Response: We are so happy you're enjoying your experience with us. If there's anything we can do to make your PF experience even better, please give our front desk a ring or stop by to speak with a member of our team!

Robert Tennis: Pros: - $10 a month - everything you need for a workout is here. Dumbells, cables, machines. Plenty of treadmills. - Friendly staff. - worth the cost by far! Cons: - Bring your own music, unless you like crass rap music - no free bar bench, but there are the assisted kind and they work fine. - no 5lb plates, so hope you like going up on your prs 20 lbs at a time.
Response: Robert, we're so glad you're enjoying our Planet! Thanks for making us part of your fitness journey. To get the most out of your membership, we recommend downloading our app! There are tons of extras such as hours, crowd meter, and touchless check-In: https://planetfitness.app.link/download

REAPR24: I tend to go in the early morning (before 7) and late at night (after midnight) to beat the crowd. I find all of the staff to be extremely knowledgeable, helpful and quite encouraging. By far my favorite PF to go to in the area.
Response: Hey! We’re glad that you’ve been enjoying your time at our Planet! We try our best to provide a fun, Cleansiderate, and welcoming environment for our members and it sounds like we’ve done just that! Thanks so much for reaching out to us with this review! If you need any new gear, check out our store: pfstore.com, and be sure to download our app to stay up-to-date on things happening at your home club: https://planetfitness.app.link/download

Ashley Mason: Awesome staff. Facility is always clean. Best management I’ve seen at a Planet Fitness!
Response: Hey Ashley! Thank you for taking the time to share with us your thoughts. We are happy to hear that you are enjoying our friendly club staff's stellar customer service and clean facility. We hope to continue to provide you with five star experiences in the future.

Mikaela Walker: Positive: Professionalism, QualityVery clean. The trainer is awesome. He pushes you in the most encouraging way and is extremely personable. It's been a better experience than I've had at much more expensive gyms.Worth every penny and so much more.
Response: Thank you so much for your kind feedback, Mikaela! We're happy to provide everything you need on your fitness journey for an unbeatable price! Your satisfaction always means the world to us here at our Planet. 👍

10. Planet Fitness

LEAVE AN OPINION
660 reviews
Planet Fitness
Facilities
4.2
Services
4.1
Prices
4.1
Parking
4.1
Wifi
4.1

Address: 3500 East-West Hwy #1120, Hyattsville, MD 20782

Schedule: Open ⋅ Closes 11PM

Telephone: (301) 853-2222

Guy: Gym


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Planet Fitness: what do users think?


Jaquie Menjivar: After the remodeling, this place has been a good environment to workout. They have a great variety of machines and the hydroMassage was amazing. It’s best to go before 3 pm or after 8 pm. The Staff was so helpful with getting the pass for my guest through the app and answered all the questions very kindly.

Devonya Smith: My preferred gym was/is Washington Sports Club, however a guy friend invited me to Planet Fitness on a Guest Pass. The Staff is friendly, the locker room & bathroom were tidy. Lots of equipment, but the layout doesn't quite suit me, however, it is still a nice facility, and the Membership fees were respectable. I especially was appreciative of the cleaning stations with disinfectant spray and paper towels. I enjoy the Elliptical Machines, it's a bonus feature to be able to plug in headphones to listen to one of the multiple TVs. The equipment is a tad too close together, sort of like herding cattle, for my liking. Although, plenty of equipment is kind of appealing in the sense there is something for everyone's fitness level. I did like the Planet Fitness Motto of a "Judgement Free Zone", or similar positive message.

Daniel in DC: I truly love this place but it's been a while since this machine broke on me and still not available. If they fix it I'll change from ⭐ to ⭐⭐⭐⭐⭐

AH Farhan: Crowded in evening times, you have to wait couple of minutes to use a machine or other equipment. Also, they need to have a scale for weight check. They still deserve five stars because it is clean and the staff is super nice.

Jose Bates: This is a great store to pick up some new running shoes. The staff are super helpful. They have a treadmill set up to film your stride.

Michael Potts: Planet Fitness Evolution I Guess? It's has been over two years since the franchise owner purchased the gym from Fitness Evolution. Since then the owner has only made superficial changes to the gym and sells the promise that one day they will become a real Planet Fitness. However, outside of a paint job and some secondhand PF machines (that stay broken), they have not made any of the upgrades they promise when members sign-up. Still not 24hrs, the same old cardio equipment from Fitness Evolution, and broken down locker rooms. I don't believe that the franchise owner believes in the brand or see the value in the community this location serves. The perception of the customer is that this location serves as a cash cow and watered down version of the brand.

Lisa Queen: It does not have air or heat, whomever the owner is very trifling. The machines don't get services and they have a bunch of young people who don't know how to monitor the users. An assault happened one day while I was there and they did not dismiss the person

Segid Brhane: The best! The price, the instruments, the receptionist, the timing...all in all it stimulates you to come again and again and give time for yourself as the motto of the place says... it seems as if you own it, and belong to it always... I love it...and recommend for those who love themselves enough to give time to themselves!

Brooke downing: My only complaint is I can't get the app to open in order to check in.The staff are nice and helpful. The gym is clean. Lots of equipment. Lots of variety.

Ana Treminio: Very clean good location the only problem that they offer classes with the personal trainer for free but the only problem is that he is never on time if you register it is because you want the class this is not the first time happened.

11. Planet Fitness

LEAVE AN OPINION
896 reviews
Planet Fitness
Facilities
4.3
Services
4.4
Prices
4.3
Parking
4.3
Wifi
4.3

Address: 11130 New Hampshire Ave, Silver Spring, MD 20904

Schedule: Open 24 hours

Telephone: (240) 670-4600

Guy: Gym


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Planet Fitness: what do users think?


Sandia Martin: I don't know why Planet fitness gets such a bad rap sometimes. They are super cheap ($10/mo), no contracts, and have a pretty big space. The app is very good and also has a crowd meter to let you see how crowded it is at certain times of day. Of course it's a bit more busy at peak times from about 4:00 p.m. to 7:00 p.m., but that's everywhere. The bonus is that, they're open 24/7, so you could go at midnight if you wanted to. They also have short 30 minute classes that are probably designed a little bit more for entry-level newcomers, which is fine, but it also helps you feel comfortable learning how to use the machines and learning how to work out if you have never done so or are just getting back into it. The classes have a limit of five people and are run by a personal trainer. You sign up and do all of this through the app, it is great. Really my only beef with Planet fitness is that they do not have a clock on the wall! 😂

Deirdra Peyton: The gym itself is cool. I’m glad they recently updated the equipment. However the only downside is that sometimes people hog the machines by using them to browse their phones. This hinders those of us who are serious about working out from really getting it in at the gym. If the gym attendants who work there could make the people who aren’t using the machines and just chilling on them move to another one so someone who actually wants to use it would be nice…
Response: We are so happy you're enjoying your experience with us. If there's anything we can do to make your PF experience even better, please give our front desk a ring or stop by to speak with a member of our team!

Jeni Blessman: Positive: Professionalism, QualityWe have been so pleasantly surprised by the quality & quantity of equipment at Planet Fitness in Silver Spring. Also, it’s very affordable and easy access as they’re open 24 hours a day. We often work very late and it’s a very nice option to be able to go work out after 11 o’clock at night ‼️

Lenora Diggs: Back to the Gym today! Normally go to Greenbelt. Relocated went to Silver Spring location; the Gym has plenty of equipment. The hydromassage was nice and therapeutic after months of not working out. The Staff was very accommodating & helpful. Danielle & another young lady were friendly. There was a young man, who I neglected to ask his name, also offered great service.
Response: Thank you so much for the review! We are so happy to have great members such as yourself! We can't wait to see you again. If you want to find even more great things from our Planet, please check out our App and our Gear Store! You can find those, here: https://planetfitness.app.link/download And, here: pfstore.com

Ra Ferguson: Whoever works the night shift is extremely unprofessional. I have the basic pf fitness membership and I was 30 mins from home and had to use the restroom. I saw the gym on the way and thought it would be okay to use the restroom. The girl had a major attitude as she sat on top of the desk kicking her legs back and forth like a kid on a swing. She refused to even let me scan my phone which by the way would scan my information. But, she simply said “if you don’t have the black card, then there is no point.” Her reason was that “people steal.” So I offered her my phone. But she just kept kicking her feet like a non responsive redundant humanoid. 😭
Response: Hey there. Thank you for sharing your recent experience with us. We only want our members to feel comfortable while using our facilities, and we’re saddened to hear about your experience with our staff. Please stop by our front desk to request to speak to our manager directly, so we can hear more about your time at our Planet. Thank you!

Big Joe: People who Join Planet Fitness (PF) in the White Oak area of Silver Spring Maryland will find themselves in BAD company. But in this case, BAD is good because it stands for the morning staff of Brenda, Aaron, and Daniela, Team BAD, which is good! The three of them are extremely meticulous and consistent in cleaning equipment, restoring items like straps and free weights to their proper place on the racks, and keeping the gym functioning in tip top shape. They are very cordial and articulate when interacting with customers and are exceptional representatives of the PF enterprise. Thanks Team BAD for making PF so good. I hope manager Kevin and other PF officials realize how fortunate they are to have such high caliber front line workers on their team.
Response: Thank you for your review, Big Joe! We take our promise to keep our facilities sparkling clean seriously, and pride ourselves on our friendly, knowledgeable staff and our wide array of equipment to help our members reach every fitness goal! Thank you for being a part of what makes our PF so lovable! Happy to hear that Daniella and Aaron are exceptional examples of this attitude!

S B: This location is ALWAYS crowded - I've visited each shift and it's the same! The ladies room is ALWAYS DIRTY, infested with roaches in the shower area, the floors seemed to never get mopped, and the surfaces seemed to never get cleaned! It's so disappointing. Some of the front desk staff refuse some paying members access to the black card amenities.
Response: We never want our visitors or members to have a less than stellar experience at our Planet. We'd appreciate if you could take the time to reach out to our management team so your concerns can be addressed accordingly. Thank you!

Kaya Naiwi: I love it. There’s always a good amount of people which oddly enough helps motivate me to work out harder. The staff are very nice and helpful. Highly recommend.
Response: We love that you're loving our gym, Kaya! Thanks for choosing Planet Fitness to be part of your fitness journey.

Mac C: 3 PF gyms all the same distance away and I'll always go to this one. Convenient and clean.Only suggestion is better ventilation since it's a basement location
Response: Hey there, Mac, we appreciate the 5-star love! We always strive to provide our members and guests with a great experience. If there's anything we can do to make your PF experience even better, please give our front desk a ring or stop by to speak with a member of our management team. We're always open to our members' feedback!

Hanna Maloney: The dirtiest PF I have ever been to. I don’t even think they have staff that cleans this place there was trash laying everywhere and large accumulations of dirt and dust. Terrible air flow since the weight room is all downstairs, no fans so it gets extremely hot and smelly.
Response: Hey Hanna, we are saddened to hear this has been your experience. We understand how the lack of cleanliness and temperature in the club may have impacted you. This certainly isn't the way we want our members to feel. We always want our members to be able to gym confidently and comfortably! From the front door to the back of our Judgement Free Zone, we always strive to keep our Planet clean and comfortable for the safety and satisfaction of our PF family! We kindly ask that you request to speak with our club manager as soon as is convenient for you, as they will be able to most effectively address any cleanliness and temperature concerns you have with our club.

12. Planet Fitness

LEAVE AN OPINION
646 reviews
Planet Fitness
Facilities
4.3
Services
4.3
Prices
4.4
Parking
4.3
Wifi
4.3

Address: 5960 Richmond Hwy, Alexandria, VA 22303

Schedule: Open 24 hours

Telephone: (703) 960-5678

Guy: Gym


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Planet Fitness: what do users think?


Ariannah Lambert: I enjoy planet fitness so much. I'm so happy the black card let's me workout when traveling. That feature keeps me consistent. This facility was nice, the people friendly and not too crowded. I liked that they offered individual spraying bottles too!
Response: Hey Ariannah. Thank you for sharing your recent experience with us. We only want our members to feel comfortable while using our clean and well-maintained facilities. We're always here to provide you with a supportive atmosphere for your fitness journey as well. Be sure to download our PF app to take advantage of everything your membership has to offer: https://planetfitness.app.link/download. See you again soon!

Moe G: This location is my primary gym. It's clean, quiet, and the two male employees that work the weekday morning shift always greet you when you arrive and when you leave, very professional and courteous. The equipment is well maintained and if something breaks it is fixed within a reasonable time frame.
Response: Hey Moe! Thanks for being a member of our PF family and for the positive feedback. We are really glad to hear you're enjoying our affordable, convenient, and friendly club. Be sure to download our PF app to take advantage of everything your membership has to offer: https://planetfitness.app.link/download. See you again soon!

Rob Ercoli: Gym and locker rooms are clean. Lots of machines out of service. Machines are also poorly organized, and many have rust. Massage chair was nice, more modern than my home gym in Naugatuck, CT. Music in club was way too loud, even wearing headphones.
Response: Thank you for your feedback, Rob! We always strive to provide our valued members with a safe and productive fitness experience, and your input is certainly appreciated as we continue to find the best ways to do so. We look forward to using this input constructively!

Thomas Jones: Convenient location and friendly staff but the equipment is REALLY beat up and at least a year beyond needing to be replaced: leather and handgrips are split on the weight machines ...which, themselves, are frequently out of order (or sound/feel like they ought to be); HR sensors and fans on the cardio machines are hit or miss; on rainy days, there's always buckets on the floors to catch leaks (bizarre given that there appears to be at least two floors of apartments above the gym). I mean, you don't expect a luxe experience at PF, but the current state of the place (compared to not long after it reopened from the COVID lockdowns) feels like the ownership just isn't that interested in keeping up with basic maintenance.
Response: Thank you so much for the feedback, Thomas as we are always looking for ways to improve the PF experience for you and all our members. Please give our club manager a call at (703) 960-5678. We look forward to hearing from you soon!

Courtney Flowers: One of the worst PFs ever! No wonder we’re still in a pandemic! The cleaning is not up to par at all! I’ve stared at the same patch of hair in the shower stall for weeks until I removed it myself! Disgusting! As many PFs there are in the country, you would think this should be the number 1 policy/requirement of all franchised PFs….TO KEEP THE FACILITY CLEANED!
Response: Hi, Courtney! We're disheartened to hear about this experience as we always want you to have a clean fitness facility where you can work on your journey. Please inform our local club staff about this ASAP as they would be able to take the appropriate actions moving forward.

Maranatha SOS: Great gym. Kind and caring employees. The new massage chair is everything you could want. Thank you, Planet Fitness!
Response: Hey there, we're so glad to hear that you're enjoying our Planet and achieving your health and fitness goals with us! We always strive to create an encouraging environment for all of our members and guests to reach their highest potential. Thanks so much for being a member of the PF family!

Drea Dawson: Very clean location. The staff is very friendly. Thete are people even at extremely late hours on Saturdays. I usually do morning and its slightly busy then. One suggestion is that barbells would be nice and bosu balls/tension ropes. Otherwise the people are pleasant enough. I isually come in to get my workout in and head back out. So not really social for an opinion on that. Bathrooms do have pipe leaks...seems to be a trend at all of the planet fitnesses in the area which is very weird to me.
Response: Hi, Andrea! We're glad you're having an amazing time at our Planet, and we appreciate you leaving us your suggestions and feedback. We also plan to look into your concerns, and we encourage you to reach out to the club's management at any time you may have additional questions or concerns. Thank you for being a valued member of our Planet, and have a great day!

I Petty: It’s a really nice spot, The staff are chill, and always give a friendly welcome and farewell which I find pleasant. I’ve never had a complaint that wasn’t fixed by the time I come back. 10 out of 10 would recommend.
Response: That's what we like to hear, Iyanna! It's always a pleasure to know when our fantastic staff leave a lasting impression on our members and visitors. We certainly strive to provide the most friendly and attentive service for our PF family here at our Planet! 👍

Michael Miller: The gym is suffering from water damage in multiple spots. Buckets catching water drops all over the place. A lot of the equipment is in disrepair and rusty. They are currently bribing customers for positive reviews with free drinks.
Response: Hey, Michael. Thanks for reaching out and bringing this concern to our attention. Our recommendation would be to speak with a member of staff directly about this upkeep concern. We are always willing to listen to helpful feedback.

Wilbur Landaverde: I love going in for a workout. If everyone does their part the gym is a pretty clean place. Everyone carries a sanitizer spray bottle to every machine and must spray it down before moving on to the next. The staff can't monitor everyone at every second so please remember to do so. These facilities offer protein drinks as well as Gatorade and water.
Response: Thank you for your awesome feedback and for assisting us in maintaining a safe and sanitary workout environment for the whole PF family, Wilbur! We're proud to be a part of your fitness journey with you! Just in case if you haven't checked it out yet, consider taking a look at our app here from the link below! It's loaded with useful exercising tips and tools to enhance your fitness experience: https://planetfitness.app.link/download 👍

13. Washington Sports Clubs - Columbia Heights

LEAVE AN OPINION
342 reviews
Washington Sports Clubs - Columbia Heights
Facilities
2.7
Services
2.6
Prices
2.6
Parking
2.6
Wifi
2.6

Address: 3100 14th St NW, Washington, DC 20010

Schedule: Open ⋅ Closes 10PM

Telephone: (202) 986-2281

Guy: Gym


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Washington Sports Clubs - Columbia Heights: what do users think?


Kuntal Sen, MD, FACMG: My poor review is due to following reasons: My trainer left abruptly without notice. I was charged for cancelling my session with him even though it was their fault. I have disputed the credit card charge. They are infamous for wrongly charging customers and fraudulent activity. They implemented covid vaccine card policy which was nice but didn’t inform customers. I and others was treated very unprofessionally by front desk during this day.
Response: Kuntal, We're sorry to hear of your less than satisfactory experience at our Columbia Heights location. We hope you will accept our sincerest apologies. We are committed to providing a great fitness experience, and we would like to make things right. Please send us an email to Heretohelp@tsiclubs.com so that we can determine how we can provide you with a solution. We value our customers' opinions and thank you for bringing this to our attention. All the best, Here to Help Team

April: Personal Training - Thomas Harrington After being out of the gym for a while, Thomas was much needed. He is kind, engaging, patient and knowledgeable just to name a few. What I really like about him, he takes the time to explain the whats and whys. It doesn't feel like he's just "doing his job". Thomas goes above and beyond to explain the mechanics in layman's terms. After each session I walk away having learned something. He loves what he does, and he's happy to pass it on. Thomas gets 10s from me.
Response: Hi April - thank you for taking the time to submit this positive review of Thomas! We love hearing that our team is making a different in our member's lives. We have shared this feedback with the club team. We hope you continue to love your sessions and we will see you around the club! Thanks again, HereToHelp@tsiclubs.com

Luke Brown: Thomas Harrington was the trainer I needed! Thomas has revolutionized my workout regimen and level of fitness. Not only am I noticeably stronger and more toned, I also have greater self-confidence in the gym, better kinesthetic awareness, and a bevy of workout routines will demonstrated results. Thomas has been a strong balance of expertise and care for me. He frequently spent additional time showing me an alternative exercise, checking-in about my hesitations, or demonstrating an additional stretch for a lingering ache. I actively looked forward to our time together, and I will apply his instruction for years to come. I had been hesitant to pay for a personal trainer, yet investing in my time with Thomas has been a massive personal victory. I would recommend Thomas to anyone hoping to build more effective workout routines, prevent or recuperate from an injury, or develop their confidence in and around the gym. Whether you are looking to fine tune your workouts or turn more heads, I'd invest in time with Thomas.
Response: Wow Luke! Thank you so much for taking the time to leave a review for our Columbia Heights location including amazing feedback for our trainer, Thomas! We will be sure to pass along the feedback to Thomas and the rest of our team. We hope you continue to enjoy your time with him and we will be seeing you around our club! Thanks again, HereToHelp@tsiclubs.com

Conor O'Reilly: I had a personal training session with Phil and he did a great job! He taught me a lot about free weights and stretching. Now I feel more comfortable to use the more advanced equipment. They also have a pool, sauna, and basketball court. Love this place
Response: Conor, Thank you for taking a moment to leave such a positive review for our Columbia Heights location and sharing your experience with our personal trainer, Phil. We are pleased to hear you enjoyed your personal training session with him and feel more comfortable with using the equipment around the facility. If you ever need anything, please do not hesitate to reach out to HeretoHelp@tsiclubs.com. Thanks again, Here to Help Team

Terry Chasteen: I joined on a special rate, maybe it was 2018. Due to my own fault, I never used the gym ... not once. I cannot blame that on anyone else, however I would have thought with a new client in a business like this, someone would have reached out; invited me in for a tour, found out why I was paying monthly but never using the facility. No one ever contacted me for the full year that I was billed. That is not the worst part, however, Even though it was NOT in the contract, they automatically renewed my membership without my approval and not only at my original rate but almost $30/mo above. This went on for a year since I never used that credit card and it was paid monthly automatically by my bank. Only bc of sething else on the card did I notice the fraudulant charges and they were too old for my bank to recover.
Response: Terry, Thank you for reaching out regarding your experience at our Columbia Heights location. We’re always looking to make things right. We do truly appreciate the feedback as we’re always looking for ways to improve our member experience. Thanks for taking the time to leave this review and we hope you will provide us with an opportunity to do better. Please let us know if there is anything we can do for you by emailing us at Heretohelp@tsiclubs.com. All the best, Here to Help Team

Benyam Ephrem: Scheduled an InBody scan a week ago (as a non-member), came in prepped for the scan (no breakfast) at 10am - front desk said they did not have an appointment asking if I received a confirmation email (I said I got no calls or emails), then made me scan a QR code on a banner to schedule for another day since apparently the person doing the scans would be in at 5pm. Frustrating experience. Will not be coming back to the gym.
Response: Benyam, We are terribly sorry for your experience at our Columbia Heights location. It is because of customers like you that we can continue to learn how to improve. We are most certainly sad to hear that we fell short. We want to contact you and learn more about your recent experience. Please feel free to send us an email with additional details to Heretohelp@tsiclubs.com. All the best, Here to Help Team

Gregory Alan: Critical: QualityMediocre at best. See attached pictures below. The equipment is not well maintained and does not justify the cost of membership. Also the club hours are terrible on the weekends.
Response: Gregory, thank you very much for your feedback. We take our member's insights to heart, and we apologize for not providing you with the best possible experience in our clubs. As you know, the pandemic has presented a unique set of obstacles for most business but has especially affected the fitness industry. If you are open to discussing further we would love to connect you with one of our Customer Relations Managers at heretohelp@tsiclubs.com. All the best, Here to help team

Thaiz Alicia: Do not come to this gym!!! They do not care for your safety!! They will cancel your membership for protecting yourself from weird men that will follow you around ! Stay safe and go to a gym that will help you out and help you enjoy your gym experience instead of canceling your membership!

Mahvash Edrissi: I started going to gym a month ago, first it was difficult to come out after so long time lock down. But after few days I got used to it now i want to go there everyday. Friendy staff, and clean place, and all equipment makes this place great. I do my exercise, take a shower and saunas, afterwards I feel great about myself. Thank you wsc
Response: Mahvash, We're delighted to hear about your experience. We truly appreciate your recommendation of our Columbia Heights location. We will work hard to continue going above and beyond. As always, our team is looking forward to your next visit. We are always here if you have any additional feedback or suggestions. You can reach us at Heretohelp@tsiclubs.com. Thanks again, Here to Help Team

Bita Kh: The worst customer service I’ve ever seen. Nobody takes responsibility for the actions. They charge me with new fee membership that is more than the original one because of the mistake that made by themselves. I’ve spoke with customer service and sales department several times, everybody already aware of this problem but no action. When I follow up they send me to new person. This is absurd.
Response: Bita, We're sorry to hear of your less than satisfactory experience at our Columbia Heights location. We hope you will accept our sincerest apologies. We are committed to providing a great fitness experience, and we would like to make things right. Please send us an email to Heretohelp@tsiclubs.com so that we can determine how we can provide you with a solution. We value our customers' opinions and thank you for bringing this to our attention. All the best, Here to Help Team

14. Planet Fitness

LEAVE AN OPINION
857 reviews
Planet Fitness
Facilities
4.4
Services
4.5
Prices
4.4
Parking
4.4
Wifi
4.4

Address: 8509 Landover Rd, Hyattsville, MD 20785

Schedule: Open 24 hours

Telephone: (301) 246-2890

Guy: Gym


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Planet Fitness: what do users think?


Nadiya Abbasi: I am loving my new routine. Well equipped gym with a healthy positive environment. It's actually no judgement zone.

WEL B: I only have membership with PF because the gym is very close to my house, but i don't recommend it that much, and that because most of the equipments almost broken, and they never tried to change them since the past 7 months. Also they don't have weight scale which i don't understand why. But at least the water they have is clean but it's not cold. Also it's too hot in there that sometimes i could feel the heat wave in my body when i'm inside. Keep in mind that there is a lot of people go to this gym especially in the afternoon, and it gets hotter and hotter.
Response: Hey there, thank you for informing us of damaged equipment at your home club. We strive to provide our members with tons of equipment and if any equipment is broken, our managers are known for placing maintenance orders so damaged equipment can be repaired ASAP. Please know we take broken equipment concerns very seriously, as our members' safety is most important. When you have the chance please reach out to our home club's manager at (301) 246-2890 to see if there is an ETA on when the machine should be fixed. Please know, that you can also reach out to our management team to let them know of your concerns with our temperature. We try to keep it at a comfortable temperature for everyone working out in our club and appreciate feedback from members like you!

Sr. Sierra Sierra: 4 months after opening a membership Pros: All front desk people will greet you if they see you. The equipment is clean and operable. They provide the necessary cleaning supplies to clean up after workouts. The availability for the amenities(BLACK CARD MEMBERS) is a plus. I rarely wait to use any of the amenities. The bathroom is kempt. Cons: The amenities are not cleaned by the employees. If it is, they are not doing a great job. I assume they expect that members are supposed to do this. The problem is members do not clean up after themselves and other members like me will have to clean before and after using the amenities. I would not have a problem with this, except when it relates to the tanning room. I asked the front desk if he could give me 5 minutes so I could clean the tanning bed and put it in for 12 minutes. 3 minutes passed and the taking bed started. I wasn't able to put on my lotion and all. I lost 3 minutes but wasn't pressed since I had 9 minutes left... or so I thought. The tanning bed stopped for 10 minutes which gave me only 7 minutes to tan. I dressed up and not much to my surprise the front desk people were on their phone. I've been at other planet fitness in which I activated the bed when I was ready to tan or they listened to me when I asked for 5 minutes and I activated it anyway. I would be ready to tan right away if I knew that the tanning bed was clean prior to me using it but it never had. Tonight, I am glad I cleaned it as I saw hair at other particles on the tanning bed. They need to frequent those areas and clean the beds, massage beds,etc. Management needs to look at cameras and see how often their employees are on their phone not being productive. I'll review my experience again in 3 to 4 months. PF MEMBERS, PLEASE CLEAN BEFORE GOING ON THE TANNING BED IT IS NOT SANITARY. (unless they start cleaning after every member)

YOUtuBeCritic: This location is unassuming, sketchy and shady homies outside but actually a nice and clean facility with cool homies inside.
Response: Thank you for your review. If there is anything we can do to improve your experience or provide a more comfortable environment at our club, please feel free to reach out to our staff.

Lorraine McGill: Positive: Professionalism, QualityGreat place to come to excise and to unwind, I love the relaxing chair, the place stays open 24 hours at most of their locations and I appreciate that I can stop in when ever I like to! I he staff I very pleasant also! I give this place 100%
Response: Thanks for being part of our Judgement Free Zone! And thanks for the five stars! Awesome members like you are the reason we do what we do. Have a great day, and we'll see you around our Planet!

brkertffny2006: This location is spacious and filled with so many different machines. The staff is very helpful. The environment is clean and friendly
Response: Thanks for being part of our Judgement Free Zone! And thanks for the five stars! Awesome members like you are the reason we do what we do. Have a great day, and we'll see you around our Planet!

steven Cumberbatch: Very nice environment to work out and get it in. Also it is clean and the staff make sure of that by sanitizing and picking up paper towels on the floor. My only concern would be if a rowing machine could be added to diversified the equipment already presrnt

Jerry Godley: The trainers are supportive and knowledgeable about scaling moves to meet your needs regardless of your level of fitness. Different workouts each day push and challenge you

IamItMe111 J: Just went there for the first time today off of the one day free visit and I loved it. At first I was nervous about going to the gym as this was my first experience in one and knowing that there were going to be people way bigger than me 😂. Everyone seemed energetic and motivated along with the environment not feeling like I’m being judged and watched. Very good “air” of the place it encourages you to come back again. Will be returning a lot more often!
Response: Hey there, we appreciate the kind words and the 5-star love! We're so glad to hear that you enjoyed your time at our Planet. Our staff strives to make sure all members and guests feel safe in a clean and friendly atmosphere. Thanks for stopping by, we hope to see you again soon!

Deon Jones: Outstanding club great staff clean on point great atmosphere Judgement Free Zone great customer service.
Response: Hi Deon! We have the best gym with even better members! Here at PF, we will always strive to make each visit at our Planet legendary! Thanks.

15. Planet Fitness

LEAVE AN OPINION
999 reviews
Planet Fitness
Facilities
4.4
Services
4.4
Prices
4.5
Parking
4.4
Wifi
4.4

Address: 7610 Old Branch Ave, Clinton, MD 20735

Schedule: Open 24 hours

Telephone: (240) 685-1402

Guy: Gym


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Planet Fitness: what do users think?


Mark James: I'm not quite sure why my original review didn't show up, but here it is. The staff at Planet Fitness is always cordial and welcoming. The machines and equipment are top flight and usually in good working order. The building itself is spacious and well lit. The cleaning of equipment, and the area itself, is excellent and very noticeable. The locker room area is clean and well supplied. The members are lively and energetic. The music selections are outstanding and diverse. I've actually left the building humming some of the tunes that I listened to at PF. Overall I have nothing but high praise for the running of this establishment.
Response: Thanks for being part of our Judgement Free Zone! And thanks for the five stars! Awesome members like you are the reason we do what we do. Have a great day, and we'll see you around our Planet!

Sharnell. C: This was the best planet fitness location in Maryland I have visited. Hands down! Upon entering the staff was very pleasant, helpful and friendly. It was my first time visiting along with my aunt, the staff offered to show us a tour. And the gym was one of the cleanest locations I have been to. And it wasn’t crowded at all which was a plus! I will be frequenting this location more often. I’d rather drive here which is 20+ min from me then go to the location across the street where I live lol. And that says a lot.
Response: Hi Sharnell, Thanks for the amazing feedback! Here at PF, we strive every day to provide a clean, comfortable, and friendly Planet! Also, if you are looking to take your fitness journey to the next level, we have just the thing! Here's a link you can use to check out our PF: https://planetfitness.app.link/download. There’s TONS of workouts, Touchless Check-In, access to our Crowd Meter, and a lot of other super cool features. We hope you enjoy it!

T Myers: Had the best experience at this location. 1st was greeted by such a patient and polite young man named Ali. Ali also took the time to answer any question that I had and even escorting me to the items that I questioned. The facility was very clean and the bathroom shower had hot water. Michelle was super helpful and friendly. Glad I ventured in for a morning workout.

Christina Smalls: This not even my home location however I work near this location so I go M-F. The personal trainer Christina is awesome (I recommend you come and train with her) The staff is amazing. From the front desk employee to the maintenance man is AWESOME. I definitely feel welcome and comfortable.
Response: Hi there, Christina! We're so glad you're enjoying our Judgement Free Zone! Just know that if you ever want to take your workout to the next level, we highly recommend that you download our PF App as it has so many AWESOME features! You can check out and download our PF App here: https://planetfitness.app.link/download. Thanks!

Latarsha Wilkes: I was going to the Planet Fitness in Bowie for awhile and it was probably my favorite one to go to until I moved. I went to several Planet Fitness after that and I have to say that I always dreaded going. BUT THIS ONE.....BAY-BE..... THEY ARE CLEAN, everything from the bathrooms to the machines I have seen them wipe down and the staff is helpful. Not to mention they are very spacious. When you work out you don't feel like there is someone in your space. That is a big plus for me Cleanliness and space.

Edward Bright-El: I was hesitant about going here with COVID-19 still being prevalent, because this particular gym has not had a reputation of being "clean." Surprisingly, there was NO trash on floors in the gym area, locker rooms, or bathrooms. There was plenty of paper towels and disinfectant sprays around. It was definitely an UPGRADE from this time last year and earlier. 👍🏻👍🏻👍🏻
Response: Thank you for the review, Edward. We are doing our utmost to keep our clubs clean and COVID-19 free. We hope to see you again soon! 🙂

InNERGfitness Nate Giles (InnerG_Fitness): The bathroom was utterly disgusting. Dirty underwear on the floor, a rancid odor, bottles in stalls!!! A hot stinking mess!! I told the person working at the desk and he merely looked me in the face and said “ok.” I observed him enter the bathroom several times throughout the few hours I was there, so I know that he knows. That is a shame. I didn’t get his name as of yet but overnight Friday night staff member. At least as an employee show concern and/or pick it up or slide it into a bag or something.
Response: Hello. Please let your club manager know about this, so that they can address this. Thank you.

Keith Joseph: There is a young gentleman there of Asian or Spanish decent that continues to disrespect me everytime I come there. Any time I ask him a question or for help he acts like he can’t hear me and then gets an attitude. I understand he wants to hang out with his female coworkers as much as he can because he’s an incel but he needs to understand that when he’s at work he needs to work. Next time this happens I’m calling corporate.
Response: We're so happy that you've been enjoying your time at our Planet! We try our best to provide worthwhile amenities and top-tier customer service at a low and accessible cost, and it sounds like we've hit that mark! Thanks so much for reaching out with this review. If you need any gear, check out what we have to offer on our store: pfstore.com, and be sure to track your progress on our app: https://planetfitness.app.link/download

anthony doukas: Ive enjoyed this location alot..Its always spotless including restrooms..machines are always working ...unlike laurel location guests actually exercise the way they should instead of talking on phone I watch people sit and watch videos ..take 30 minutes on 1 machine in circuit...use free weights t machine .only use machine as a chair to rest ...so its been nice to go to a location thats ran well...
Response: We're glad to be a part of your fitness journey, Anthony, and we certainly look forward to continuing to provide you with a welcoming and productive experience! Thank you for your review, and we look forward to seeing you again soon!

Cameron B: Ill keep it simple if you need a good clean gym to go to, this is the one. Ive been going for the last 3 years and I have no issues with the place. Bathrooms are always clean, no pee/toilet paper on floors/toilets. Hand sanitizer and cleaning solution is ALWAYS stocked. Staff is always friendly and works to keep the place clean. The members are chill and not rude. You will see the occasional person with their mask down but PF gets on them if they see it. You can go tell the staff if you see someone and they will go address it immediately. I didnt like PF at first because I cant lift as heavy as I want to, but I actually enjoy this place alot now. 10/10 rating from me (just wish they had free weight bench/squat section).

16. Planet Fitness

LEAVE AN OPINION
641 reviews
Planet Fitness
Facilities
4.5
Services
4.4
Prices
4.4
Parking
4.4
Wifi
4.4

Address: 6100 Greenbelt Rd, Greenbelt, MD 20770

Schedule: Open 24 hours

Telephone: (240) 542-9644

Guy: Gym


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Planet Fitness: what do users think?


Amanda Wright: My friend (who has a black card) and I decided to visit the Greenbelt Planet Fitness because the Bowie location did not have any working hydro massage stations and boy aren't we glad we did! First off, we were graciously greeted and welcomed by Nathan. He checked us in and answered the various questions we had about the specific location and the several amenities, which made our experience that much better. We appreciate the type of service that Nathan provided and I now I am thinking of even changing my home gym solely off of the interaction with Nathan! Thank you!
Response: Hi there, Amanda! We're so happy to hear that you have had a lovely experience with our staff. It is always our mission to provide a welcoming, friendly environment for all of your wellness needs. If you ever need further assistance, feel free to reach out to our team members at any time. We hope to see you again soon!

disco 07: Been going here about five years or so maybe longer. So much better than my old gym. No real complaints. I was out for a while due to illness and when I returned thangs had changed. Staff, equipment (for the better), and my small issue, no place for yoga or stretches or regular benches. I know space is limited so it's just a thought. Thanks!
Response: Hi, friend! We're so glad to hear that you have returned and are enjoying our Planet. We hope that you are feeling better! It is always important to us that you can experience a welcoming environment with all the tools you need to accomplish your fitness goals. Be sure to reach out to our team members regarding future updates to our club, or anything else we can do to make your experience more legendary. Thank you for your feedback as this allows us to continually improve. Hope to see you again soon!

Darryl “Big D” Bradshaw: So far so good! Friendly staff they greet you in the morning when you come in and say bye to you when you leave, they keep the machines pretty clean from what I can see. People are well-mannered and people clean the machines at this location.
Response: Hi there, Darryl. We're so glad you're enjoying our Judgement Free Zone! Just know that if you ever want to take your workout to the next level, we highly recommend that you download our PF App as it has AWESOME features! Not only can you utilize our Touchless Check-In process when signing in, but you can even access our Crowd Meter, TONS of workouts that you can do in-club or from home, track your progress, and MORE! You can download our PF App here: https://planetfitness.app.link/download. Thanks.

Michael Jackson Jr: Not a bad planet fitness. It's a mid-size location and open 24 hours a day 7 days a week which is good. They have most equipment other locations have but they need to do a little upgrading on the lockers and equipment.

Gerry Barnes: Great place with great vibes. Good equipment variety. Equipment maintained well. Friendly staff. Superb value! No excuse not to have exercise in your life with PF around!! 12/16/21_ Manager Phil helping patron to automobile
Response: Thank you for the awesome feedback, Gerry! We're happy to hear that you are enjoying your time with us and our friendly staff. Keep on crushing it out there!

Juliana Jackson- Agbebaku: Phil is a very engaging manager. Always providing solutions. He even introduced me to a club benefit that I didn’t even realize I had, which was Thor, who is an awesome asset to the facility. Thor gets the job done as a personal trainer, he encourages you to enjoy the workout. The staff is extremely positive and professional. The list goes on, but to say the least this location could be a role model for some of the other locations I’ve been to. To be honest I’ve never seen the bathroom dirty 🤔.
Response: Hi there, Juliana, we appreciate the kind words! Our staff will continue to work hard to make sure every member and guest experience is friendly, meaningful, and professional, in order to build and maintain our exemplary atmosphere and culture. Thanks so much for being a member of the PF family! If you'd like to bring a friend to share the experience with, send them this link for a free day pass that includes a complimentary spin on our HydroMassage: pla.fit/dphm! To enhance your PF experience, check out our app to see our crowd meter, which offers helpful insight on how busy the club is and when it's best to stop by and skip the crowd: https://planetfitness.app.link/download. We hope to see you again soon!

Elisabeth Powell: It’s a good gym when they are open… we have gone three times this month and there is a laminated sign that says there has been a water main break and the gym is closed.. I understand if there’s ongoing maintenance issues but it would be great to know when they occur and estimated time of completion.
Response: Hi Elisabeth, we're very disappointed to hear that our maintenance closures have caused you any inconvenience. Please don't hesitate to reach out to our club manager by calling us at (240) 542-9644 for any updates on when the maintenance will be completed. We appreciate your patience and understanding.

ChooseJas: Enjoy going to this gym so far. It’s usually pretty clean and people are respectful when it comes to sharing the area since the gym isnt too big. Weights are 9/10 where they are supposed to be.
Response: We're glad to provide you with a clean gym! Thanks for sharing your experience. If you need any new gym gear, check out our online store: pfstore.com and download our app for a smooth check-in experience: https://planetfitness.app.link/download

Markus Coleman: Went here just a couple minutes ago with my friend and its was really nice; got me sweating badly, and to all the teens like me who don't wanna pay its free for summer so NO EXCUSES
Response: Thanks for being part of our Judgement Free Zone! And thanks for the five stars! Awesome members like you are the reason we do what we do. Have a great day, and we'll see you around our Planet!

Arrey Mbutambe: Love the gym. It needs a bit more space for freelance workouts and could be a bit more spacious but still is an amazing place to workout.
Response: Hi, Arrey! We are pleased to hear that you are enjoying PF! We appreciate your feedback, and are making note of your suggestion! If you'd like, you can also pass it along to our club manager the next time you stop by the club, as we always take all suggestions into consideration! 😊

17. Capitol Hill Sport&Health

LEAVE AN OPINION
118 reviews
Capitol Hill Sport&Health
Facilities
4.1
Services
4.2
Prices
4.1
Parking
4.1
Wifi
4.1

Address: 315 G St SE, Washington, DC 20003

Schedule: Open ⋅ Closes 10PM

Telephone: (202) 234-5678

Guy: Fitness center


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Capitol Hill Sport&Health: what do users think?


Allison Nielsen: It's a good gym! Lots of equipment and levels so it's kind of spread out and the locker rooms are nice. I will say that the equipment doesn't seem that new and some machines could use some upgrades/repairs (things like the fans don't work on them) but overall I've always enjoyed all the times I've been here!
Response: Thanks Capitol Hill Sport&Health! We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers.

Edward Wendel: Great gym and great trainers. I have been using gym since its opening. I am now 81 (yes, I know, old). Have been training for several years with Razonte Dunn. He may be exceptional at training high performing athletes, but he also has a special gift for taking everyone seriously and taking them to the highest level they can achieve. He not only knows the mechanics of training, he communicates a desire to make you succeed that is contagious. This experience has been life-changing.
Response: Hi Edward, Thank you for the 5-stars! ⭐⭐⭐⭐⭐

Asher Allman: Great gym at an affordable rate. Helpful and responsive staff, both in person trainers and with online/email inquiries. All the equipment you would need, and a really cool atmosphere/space. Big fan!
Response: Hi Asher, Thank you for the 5-stars! ⭐⭐⭐⭐⭐

Paxton Helms: Love this place and have been going for years. Lots of room, trainers are great (if you want to use them), changing areas are large and clean, and price is reasonable. I don't do classes but do love that they have a counterweighted dip and pull up machine. They also have parking! Great neighborhood resource.
Response: Thank you very much for such a great review! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

Rachael Hunt: I want to give 5 stars to Raz, one of the trainers. I’ve been working out with him in his group classes and it’s been a great experience. He is super enthusiastic and always plans engaging and effective workouts. He is a great motivator. If you are ready to push yourself, he’s the trainer for you.
Response: Hi Rachael, We are happy to hear you had a positive experience at Capitol Hill Sport&Health! We value your input and encourage you to let us know more details about your experience with us.

Flynn Chapman: Love Sport and Health. The gym staff are always friendly and the gym equipment is in good shape. I've trained with Raz for a while now and he's been an excellent trainer getting me in great shape.
Response: Hi Flynn, Thank you for the 5-stars! ⭐⭐⭐⭐⭐

Sam C: I do not recommend this gym, they have terribly dishonest billing practices. It borders on a scam. I requested cancellation of my account during COVID, and was told on the phone that "as a courtesy" they would instead freeze my account until I was ready to start coming back. 3 months later, they started billing me again. Shame on me, I only noticed this 4-5 months later. When I contacted them, they said "you are not eligible for a refund without proof of a previous written request to extend the freeze on your account." Despite the fact I was never told I would need to request an extension. I was never told I needed an extension, I was told to contact them when I wanted to come back. Reading through other reviews, it appears this is a common problem.
Response: Hello [NAME] If you’re open to discussing your experience further, please call us at (202) 234-5678. We’d greatly appreciate the opportunity to make things right and work toward earning back your business.

Lindsey Taylor: This review is specific to Razonte and his semi-private Explosive Performance (EP) Class. I have been taking Raz's EP class once a week for about 4 months and can see a real difference in my strength, how I talk to my body and my confidence in using free weights and the weight room. In total, I have lost about 20 pounds, and Raz's class and his wealth of knowledge absolutely was the catalyst. I have been a life-long fitness class attendee, and when Covid hit, I felt far more lost than I expect as I tried to come up with a consistent workout plan. As gyms in the area open back up I knew I needed to learn the basics of a weight room from a professional. Enter Raz. I couldn't afford personal training, but I could afford EP. I met with Raz and we talk about my goals, and after reviewing the body scan metrics, talked about realistic expectations and set a plan. Sure, the body scan said I needed to lose about 40lbs, but Raz said to me, "Realistically, where can you make small changes in your life that you can maintain to start to move towards whatever goal you have first? That is where we start". I still felt the fun, competitive aspect of group fitness, but I learned the correct form and how much weight I could really throw around, and saw a bunch of non-scale victories that I am very proud of. I think Raz's personality has a lot to do with my success. Each person in the class gets told what weight they should grab for each new movement and each person is getting personally coached or cheered on. You don't feel that lapse of attention, no matter how many people are in the class. There are times when he will push you because he knows you can do more, but never in a way where you feel like you are being yelled at or being called out. He listens to you, offers alternative movements before you have to remind him of your injuries, and all the while picking up on how you like to be motivated. From there he leans in to create a safe space for you to work hard (and it is hard) and push yourself to hit your goals.
Response: Hi Lindsey, Thank you for the 5-stars! ⭐⭐⭐⭐⭐

Andrew Kugle: I've been a member of Capitol Hill Sport & Health for over a year now along with the semi-private Explosive Performance (EP) Class. My trainer Razonte has been phenomenal in getting me back in shape and building more muscle than I've ever had before. At first, I struggled to finish the hour training sessions that I did once a week. But he encouraged me to keep at it and suggested several workouts that I could do on my own on the days I didn't have a EP class. Now, I am able to work throughout an entire session and have increased my classes from one a week to two. If you put in the work and time with Raz, you will notice a difference in your energy level, your strength and overall health. Every few months, we do a check-in to see how much progress we made and I personally have seen my body-fat percentage decrease and my muscle-mass increase over time. While Raz will push you to work hard, he is cognizant of peoples' limits and abilities, prioritizing one's health. He's also a funny and great guy, who gives out constant encouragement and will hold you accountable. In my opinion, the price for the semi-private classes is worth it. You get to workout with a small group of people and you will definitely notice results if you put the time and work in. The gym itself is clean and has all the equipment you will need. The staff is friendly and encouraging to everyone who comes. Highly recommend being a member and taking Raz's sessions. - Andrew K.
Response: Hi Andrew, Thank you for leaving such a wonderful review! We are so happy that you are enjoying your experience with us! It has been a pleasure serving you and we look forward to more great experiences at Sport and Health.

Devon Murphy: Love this gym! Best gym in the area by far. My only recommendation would be to add mirrors in front of ALL the squat racks. It is beyond me why half would have mirrors and half do not.
Response: Hi Devon, On behalf of myself and the team, we are so happy that you are enjoying your experience with us! It has been a pleasure serving you and we look forward to more great experiences at Capitol Hill Sport&Health.

18. Planet Fitness

LEAVE AN OPINION
442 reviews
Planet Fitness
Facilities
3.8
Services
3.8
Prices
3.9
Parking
3.8
Wifi
3.8

Address: 6270 Arlington Blvd, Seven Corners, VA 22044

Schedule: Open 24 hours

Telephone: (703) 241-2255

Guy: Gym


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Planet Fitness: what do users think?


FranklinLiranzo: Love this location, so open, wide, tons of natural light, super high ceilings, machines for days! Personally i love the pf 360 area. Friendly and helpful staff! Clean!
Response: We're glad to provide a clean and friendly gym, Franklin! Thanks for sharing your experience at our Planet. If you need any new gym gear, check out our online store: pfstore.com and download our app for a smooth check-in experience: https://planetfitness.app.link/download

Millz83: I’m not sure if this is a new Planet Fitness or not, but I must say I have found my new gym after the Planet Fitness on Kenmore got rid of all the old treadmills. I feel like this is the best Planet Fitness in the area!! Their equipment is up to date/ looks brand new, you don’t feel like your on top of people while working out, and there are so many options!! It’s definitely a drive out this way, but worth it!
Response: Hi friend! Thank you for your kind words! We strive to give our members a legendary experience by creating an environment that is welcoming, friendly, and clean to help them feel comfortable along their fitness journey. We're happy to see you're having a great time on our Planet with everything we offer including our stellar gym equipment as we aim to give our members fun and engaging ways to workout. It is our goal to go above and beyond for members, and we love that we have been able to help you with everything you need. It is a pleasure to have you as a member and if you need anything don't hesitate to call!

Jake Davison: The facility is large and new, but it is one of the busiest Planet Fitness I have ever been too. The crowd meter on the app was not at all accurate. Most of the weight machines were in use, and almost every set of weights below 40lbs was missing from the rack. On a positive note, they do have both the Life Fitness treadmills (again almost all in use) and the dreadful new Matrix ones that PF has started buying (many of those were open). The locker room changing area is very small and cramped. If you don't want to be on top of people when changing, this is not the gym for you. The thing that annoyed me the most though was although the showers are new and updated, there are NO soap dispensers in any of the showers. Seriously, how cheap is this? This is the ONLY PF in the NoVa area that doesn't have soap in the showers. I don't want to have to worry about one more thing to bring in my gym bag. This PF is fine in a pinch, but I would recommend you try another PF in the area before committing to this one.
Response: We never want our members to have a bad impression of our club. It is important to us that our members feel safe and respected at our Planet. Please give us a call to speak directly with our manager regarding your experience. Thank you!

Ludwing Rivera: I like the location and the gym is nice feo what it cost however there are a few things I’d like to point out 1. The paper dispenser is always out and they hardly re stock them so you have to hop around till you find a paper dispenser with paper. 2. Bathrooms can be dirty and smell extremely bad. 3. Sometimes requesting a massage chair or any service from the black card members can be stressful since one of the employees seems to be always annoyed and he can see you standing there and until you say something he will help you with a bad attitude. I’m very grateful for the other employees and their ability to help and provide their costumer service. After giving the gym time and a chance to see if it would improve I will be canceling my membership.
Response: That is most unfortunate, Ludwing. We sure would be sad to see you go, but we understand. Please know that we require a signature for all cancellations. You can cancel by signing a cancellation form at the front desk, or by mailing a signed letter to your home club directly. To cancel your membership by mail, all you would need to do is place a signed letter in a stamped envelope in your mailbox and address it to your home club. The club will handle your cancellation request accordingly. As for the contents of the letter, we ask that you put your name, the reason for canceling, contact information, and your written signature.

Autumn Richards: Honestly the worst planet fitness I’ve ever been to for two reasons. First of all, the gym is way too small for the amount of people that workout here. I don’t mind using a different machine while I wait for one that I want to open up, but there will be moments where every machine in the facility will be taken. And because the facility is so small, there will always be someone in your personal space. Secondly, the quality of the weights, machines, and members are lacking. They have machines that are completely unusable because someone stole the pin that changes the weight. Furthermore, half of the people using the dumbbells either refuse to put the weights back or they put them in the wrong spot on the rack. I do not recommend this location at all. You’d be better off going to a different PF in the area or trying out a different gym.
Response: Hey Autumn. We strive to provide top-of-the-line equipment, and we want everyone to experience all the mental and physical benefits of exercise. If you have any concerns, please speak with our club manager at your home location.

Brian Pancia: This place is gross. There are much better Planet Fitness out there. Luckily this isn't my home gym. Machines are dirty. Not everyone was cleaning them after they finished. People sitting on machines to check their phones, tieing up machines. The showers had gum on the floors and walls. Just gross.
Response: Hi, Brian. This certainly isn't the way we want our members to feel. We always want our members to be able to gym confidently and comfortably! We would ask that you request to speak with our club manager as soon as is convenient for you, as they will be able to most effectively address any concerns you have with our club. We are always looking to improve, and we appreciate feedback like this from our members. You can get in contact with our club manager by speaking with any of our team members or by giving us a quick call at (703) 241-2255. Thank you!

N.A. 1st: Pretty solid facility. Good vibe, clean new location. Gets busy at the common hours (6a) and after work. If you go in early hours or late night, you can workout (do the exercises that are known to be frowned upon) as you please. Decent community too; as a 34M (white) I meet a.lot of other gents of other races, all hyping each other up, so it's pretty cool. Rarely are there weirdos there and even when, they aren't like aggro weird. Would recommend.

Lance Tennyson: Staff is not only professional and courteous, but also extremely friendly. Both the manager and trainer have been very helpful in suggesting certain machines to not put strain on my back due to having back surgery 4 yrs ago. Would recommend this PF to anyone and I have.
Response: Thanks for your review, Lance! From the front door to the back of our Judgement Free Zone®, we always strive to keep our Planet clean and comfortable for the safety and satisfaction of our PF family! We appreciate your praise for our team, and we are always delighted to hear when members of our staff are going above and beyond to make our members feel like they're in good hands!

Rachid el ouardi: Honestly I had an amazing year in Springfield Concord Va) location as membership . I was happy to remain to same experience when I moved out from Springfield to falls Church . I went on Saturday 26/02/22 around 10 am , when I asked to assistant manager there about free day pass to explore the equipment , but her answer was” I don’t know , my job is only to help people for membership “ she was actually rude , and disrespectful by the way how she tried to convince me to pay $ 20 for one session when she saw that I was with my gym bag . - 1000000 stars if could.
Response: That is most unfortunate to hear, Rachid. Please let the main manager know about your experience at our Planet. They should be able to assist you with this. You can find our free Day Passes, here: pla.fit/dphm Thank you.

jasmine gould: I use this gym all the time. I’ve enjoyed it a lot but today when I used the shower, there was mold all over the curtain. The cleaning standards need to improve.
Response: Hey Jasmine, we never want any of our members to feel this way about any of our clubs. We prioritize keeping a clean environment for everyone to feel comfortable using. Please feel free to bring these concerns to the club manager's attention.

19. Total Source Fitness

LEAVE AN OPINION
68 reviews
Total Source Fitness
Facilities
4.3
Services
4.2
Prices
4.2
Parking
4.2
Wifi
4.2

Address: 1271 5th St NE, Washington, DC 20002

Schedule: Open ⋅ Closes 11PM

Telephone: (301) 857-1833

Guy: Gym


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Total Source Fitness: what do users think?


Hannah: Updating my review after a few months of coming here as a guest. I have found more appreciation for this gym than the gym I belong to. I’ve never had to wait for any equipment here. They have everything you’d need. Never too packed. Still leaks in places is the only thing. Has been consistent $10 since last review. Would join this gym if I lived closer. Lots of gym equipment & heavy weights. Perfect for big dudes who lifting is their passion or small guys who want to get big 💪🏽. Only bad thing is leaks everywhere (Buckets pictured). Cold in the winter. Cost of bringing guests changes every time based on who’s working. $10 to $20 per visit. This place has a lot of potential but needs a little work.
Response: I’m very sorry you feel the way you do and we wish you well as you locate a nice cozy gym to fit your needs But to be clear this gym, our gym caters to those serious workout enthusiast who could care less about cold or heat because they are there to workout with a multitude of tools we provide that far exceeds any gym within a 10 mile radius. We are proud to be able to say that with certainty. Our gym is HARDCORE not designed for those who kinda lift or are cardio driven We are in a warehouse for that reason we post banners on the wall also for that reason to indicate to YOU and all who enter we are not here to be comfortable your hear to get results in a (uncomfortable) environment that is old school and rustic thus once again we are in a warehouse for that purpose. Now If you where even a member which I’m not sure of, but if you where thank you for your business, but I’m certain when you walked in it’s clear it’s a warehouse and if you required a more cozy environment there was a planet fitness not 2 miles up New York ave that has all the comfortable things you clearly require in your non warehouse style gym. We have retained 65% of our members for over 6yrs primarily because of the very things you complained about and they are super loyal patrons thus on there behalf I felt the need to address you because you dishonor people who love this type of gym and would have it no other way but what TSF is. Now with a few exceptions I agree with you on a few of your points which are already being addressed prior to your review All in all this gym is not for the latte enthusiasts or the guy or gal who wants a massage and hot tube after there workout, this is not the clientele we pursue although we welcome all who look to challenge themselves to achieve greatness We have a very reasonable price for the super stocked amount of gym equipment we provide and we understand our position in the gym community there are gyms that charge you $10 or $20 bucks or on the high end there are gyms that charges $180 monthly but you can’t deadlift or drop weights you can’t dress the way you choose and a list of other do not does. We allow our members to have at it and be themselves in a challenging environment because that’s what it takes if you are serious about getting fit and we encourage and support that thought process There will always be some privileged folks that you can’t satisfy and such is life and we understand that but we also understand that some people are entitled in certain instances and feel the need to try and discredit others when they can simply go ware they feel more comfortable or never use the facility in the first place In closing Mam we wish you well and hope you look around before joining your next gym to be certain it’s what you are looking for prior to joining so you don’t have to leave a flawed review on that business because it doesn’t fit your needs. Now I guest the plot thickens and we are getting some clarity on these last couple of reviews so we looked up your acct and you haven’t been a member since 9//12/2021 so interesting that you post a review in January and it looks like you entered the gym without having a membership on 12/20/2021 at 8:12pm so why where you here in December what was your business if you was no longer a member ? I guest this is a plot or hit job to attempt to destroy a Black owned local business who has been a solid part of our community for almost a decade write ? Quite sad but not surprising

Cam Frasier: I love this gym. Close by and has all the equipment you need to get at it. This is a no frills gym. Just open space and tons of equipment. I go with my fiance to work out together and she is also a fan. She typically works with aerobic, alternative bands, and ropes. I definitely recommend this gym to people who are serious about getting fit!

Andrew Meehan: Positive: Communication, Professionalism, QualityThis is the best gym in dc. It's a no nonsense, no frills gym that has everything you need. Having lived in DC for over the past decade and trained at Golds, WSC, Vida, and Equinox, Total Source stands apart. It doesn't cost an arm and a leg and has a great community. Strongly recommend for anyone in the NE/NW area.

Denice Socha: The gym and prices are ok. My issue was with a trainer. I enrolled in a CrossFit class, I got sick and had to miss a couple of sessions, when I came back he gave me the silent treatment. What are we, 10? Refused to instruct me or include me in any group. This was a while back, hopefully he’s gone. In response to your comment: Yes, it was a while ago. I’m planning to return to the area this summer and recalled this negative experience when I came across your gym. I am not aware of your contracting policies but that was my personal experience. Good luck with your business in 2022. And for the record, I love the small black owned businesses that I frequent.
Response: Denise I’m sorry to hear this but are you sure you have the correct gym we don’t offer a CrossFit class here at total Source Fitness as trainers are independent and running there own business just using our gym. not to say you didn’t have this experience but the appropriate business to give a 1star review is the trainers business that you worked with not TSF But in the interest of investigating further can you please email me direct who you trained with and the time of day your session’s where so I can find out who you are speaking of Follow up Mam after doing a internal investigation you haven’t been a member here at Total Source Fitness since March of 2019, which now begs the question what is your underlying motivation for leaving a one star review in 2022 three years later and the review was clearly for a independent trainer who worked out of the location but yet you reviewed the gym knowing it could impact a small black owned business in a negative way ? I’m kinda confused but please clarify and if I can help you with any concerns because you plan to rejoin and wanted to know if your past trainer was still here or not, because of your bad experience. I’ll be glad to address your concerns although they are quite old at this point If you do decide to join us when you move back to this area, as the owner of the gym, I’m very accessible. Feel free to reach out to me. As you know as a former member of TSF, we have a very diversified customer base and it’s extremely rare to hear something like this. However, every customer old or new is important here at TSF and if you have a problem at my gym, I will personally see to it that the problem is addressed. Thank you for your patronage and we wish well in 2022 as well.

Bryan Cash: Stay away. You will be fighting fraud for months dealing with them. Somebody giving good reviews here is lying. I canceled and they still continue to charge my card. I went in person and the person told me I owe them money. If a person misses a payment for a monthly service, you revoke service you don’t accrue charges for a service they wouldn’t be able to use. Then won’t let you cancel until you make that up which is ridiculous. I wouldn’t be able to use the gym if I walked in but still have to continue to pay you? The lady in the front was completely hostile when i was trying to cancel and REFUSED to cancel my service. Completely shady billing practices and will commit fraud against you. Look at their YELP reviews. Somebody even said they used their card during Christmas. Ridiculous business.

Connor Davenport: I genuinely don't understand how such a great opportunity for a gym with this great location could have so much wasted potential, and how the rating is so great here. Holes in the ceiling everywhere forces the staff to put out buckets everywhere when it rains. half of the barbells are unusable due to wear, bending, rust and improper care. Inadequate bathroom necessities. (they "don't do paper towels" and offer no way to dry your hands other than to use cleaning rags.) 85+ degree temperatures in the gym. Floor mats splitting at dangerous locations in the squat racks and around the facility. Imbalanced weights at many of the machines. Calling this a "no frills" gym is not an excuse to let the facility literally fall apart. For $70 a month, this doesn't even come close to meeting the bare minimum of what someone pays that amount for. Topping this off, canceling your membership is not guaranteed because apparently employees do not actually know how the process works. It's appalling.

H Stepat: This is a great gym! I'm only leaving because I'm moving, but this gym has all the essentials. If you're into lifting heavy, training agility, and no frills gym experience, this is the one for you. Inexpensive too compared to some of the other DC gyms and Kent, the owner, really works with you. I was actually overcharged for a couple months and when I brought it up with Kent, he worked to make sure I was compensated in cash for the overcharge and inconvenience too. He made sure I was taken of.

Gerald Regep: I love this gym, hands down. When i moved to DC I looked for a place that was affordable, within walking distance, and had the equipment i needed to stay in shape. Total Source gave me just that. Total Source Fitness is run and owned by Kent, a straight up dude who never fails to ask you how you’re doin. I’ve seen some comments that suggest that TSF is poorly run and a low-quality gym. In my experience, that couldn’t be further from the truth. Kent has been straightforward with me since i first joined the gym. I had an issue where my membership was charged twice in one month, an accident he fixed after I spoke with him. The correction took a week or two, but he made it right and was transparent with me the whole way through. Sometimes things take time with computers and logistics. As long as you’re straight with him, he’ll take care of you. Love this place.

Josten Forsythe: If you’re looking for a gym to get an actual workout in, then Total Source Fitness is the place. With seven squat racks and a bunch of benches, I’ve never waited for a lift. While it’s definitely no frills, the regulars know their way around a gym, making it easy to move around and get work in. What’s more, Kent, the owner, gave me a break on my initiation fee because I’d only be in town for a month. Definitely give Total Source Fitness a try if you’re in town.

Connor Davenport: Canceled my membership with the staff, was assured by the team that it was completed. Moved out of state to see that i’m still being charged two months later. Called every day with no answer. Asked on their Instagram page if anyone could assist me in efficiently canceling and I WAS BLOCKED. Made a second account to send this review to mention just how insane this is. Worse experience with a gym i’ve ever had. EDIT: Month 3 comes around and i’m still being charged for the subscription I cancelled. Still no answer from anyone on anything. Do not give your money to these people.