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1. Papa Johns Pizza - Washington
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5
101 reviews
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Address: 1417 Otis Pl NW, Washington, DC 20010, United States
Schedule: Open ⋅ Closes 1AM
Telephone: +1 202-667-7272
Business type: Pizza restaurant
shed Stewart: Last Saturday my hungry family had an Issue with the delivery from the 3rd party group, but the gentleman on the phone at Papa John’s was more than helpful, understanding, and accommodating? The real Papa John’s delivery driver then came and ensured our food was hot fresh and received with plates and fixens. I thank the entire staff for handling all of the things in their control and fixing all of the things that were beyond their control. Thanks again you guys are a good team when it comes to customer service and course corrections.
Ashley Menendez: I have ordered 5 separate times from this location in the last month. Three times the order was marked delivered, but never showed up. I received no notice about it or calls. I’ll try to call them and the store leaves me on hold until they eventually hang up on me. One time I just straight of received the wrong order. Another time the store had my order for over an hour and a half just to cancel it right before the close. I finally called today to complain to a manager, and he blamed me for all the mishaps when it’s clearly their employees???? Horrible customer service, super unreliable, and just generally incompetent. I don’t understand why they don’t shut this location down. Clearly, no one is interested in doing their job here. I give up on this place. I wish I lived next to a different location.
Arturo Espinoza: Delivery had paid items missing and the pizza arrived cold, 60 min after ordering. When I called to rectify the situation, the staff member said “I don’t know what to say about a cold pizza.” That was it. No service otherwise with respect to the pizza.
Sabrina Heivilin: It took three calls and over two hours for them to deliver a pizza within a mile of the store. Pizza was only decent quality.
Regina Welch: Great pizza!!!! I was disappointed to see they serve the little frozen wings for $11 they should serve decent size wings and a decent Buffalo sauce it tasted like a spicy bbq sauce for $43 dollars I just expected a lot better.
Jeremy Lofthouse: We waited 2 hours for pizza to be delivered. The delivery man called us to tell us he was "just around the corner" about 30 minutes into the wait. When we called the store to figure out where the pizza was, they were (initially) abrupt and rude. Granted, they did their best to understand the situation when a manager got on the line. We only live 1.8 miles from this location, so I have a hard time understanding why the delay was so extreme.
Mala Dass: Getting the food was the long process. I came out my car and the delivery driver came out of the restaurant. I went into the shop. Waited awhile and then called the store. I was going to ask for my money back however the young lady was on break and she said she was sorry. Why waste good food. I got my food and enjoyed it..
2. Papa Johns Pizza - Washington
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5
110 reviews
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Address: 914 11th St SE, Washington, DC 20003, United States
Schedule: Open ⋅ Closes 11PM
Telephone: +1 202-544-7272
Business type: Pizza restaurant
Sativa Brady: Love this location even though weekends tend to be much busier and slower delivery but worth the wait. They are all very wholesome and are always in good spirits.. Wings are out of this world.
Donneisha Partridge: Excellent customer service. Staff always happy and Kim , Marquette and Ramon was very patient and helpful. I travel 30 minutes just to order from this location every time I want pizza. I never once had a bad experience here. Food always cooked fast and always good. Lol I love it here
Meredith: Very happy that my order was ready on time, the team were friendly upon my arrival and the food was beautifully made. Such a better choice than the dominos just around the corner. Two thumbs up!
Jihoon Shin: Ordered 8 pieces of chicken wings and they actually counted these two tiny abominations as two of the wings. Unbelieveable!!!
Andrea: Soggy pizza, hardly any toppings. I’ve been to other papa johns locations and this one is not it. Would not recommend.
Chloe Shoemaker: The service of this Papa John’s is absolutely horrendous. My roommates and I ordered two pizzas and had them delivered after the estimated 45 minutes. However, one of the pizzas was wrong because it included pork which one of my roommates can’t have because she is Muslim. We called back to get a new pizza, and they promised another would be delivered in half an hour. However, after an hour and a half of still waiting, my roommate called to ask about the status of the pizza and the woman on the phone put my roommate on hold for 15 minutes. My roommate called back and was hung up on after trying to explain the situation again. Another roommate and myself tried calling and were also hung up on. When I called, the woman told me I “better not be playing with her.” The correct pizza finally arrived...3.5 hours later...cold. This Papa John’s needs to hire some new employees who are not only prompt but friendly to their customers. I’m appalled by the blatant disrespect and lack of desire to address the situation as efficiently as possible. We will not be ordering from this particular Papa John’s ever again and suggest that the public do the same.
Sarvenaz Myslicki: I feel like most orders that go as planned don’t get reviewed here so I‘m just here to average out some of the bad with my nothing-went-wrong experience. The order was delivered on time, all the details were correct, and it tasted like Papa John’s normally does.
3. Papa Johns Pizza - Washington
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5
191 reviews
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Address: 313 H St NW, Washington, DC 20001, United States
Schedule: Open ⋅ Closes 1AM
Telephone: +1 202-986-2222
Business type: Pizza restaurant
Joseph Monroe Jr: Though I have come to this store multiple times and had service that could only be characterized as Ghetto, the dedicated of the gentleman closing the store five days a week needs to be noted. This guy is catching the flack of all of the missteps his coworkers perpetrate. Some support and recognition may pay off in significant dividends.
Going2be jaydawayda: Do NOT ORDER FROM HERE. Terrible costumer service. I called to order and see if they did delivery for my area. And when I stated my address this man answered Getting smart with me saying we in NORTHWEST you are in NORTHEAST we don’t DELIVER THERE YOU KNOW YOU LIKE ALL THE WAY ACROSS TOWN. With attitude. Like I should know if that’s far?? My area is 10 minutes away so NO I did not expect it to be considered far. I never seen someone get smart like that on the phone for a simple answer. And then had the audacity to hang up on me. I would’ve been willing to pick it up myself since it was going to be a big order for an event. He sound fruity too so I hope the manager know who i am speaking of and set him straight because you’ll lose money for your company keeping him on the phones. The man must be miserable from not being paid enough. Poor man.
Andrell Rice: Customer service is horrible. Me and my friend was on our lunch break and decided to go to Papa Johns, so he ordered his pizza and came ready while they didn’t even try to serve me and was waiting there until someone would take my order. I can’t even explain i jumped over the counter like a Karen and started kicking everything down. I even said I was sue this place and get my money
Fees Johnson: The customer service here is horrible. I ordered two pizzas, only one was delivered. When i called, i spoke to one of the employees and told them what happened. His response was “i got you”, he didn’t explain anything further. I told him i needed my pizza. He told me it was on the way and said don’t worry i got you. This was frustrating because my pizza was cold, i had to wait longer and they were no help to me. I’m never ordering from there again!
Annegret Hünerfürst: Very few choices for non meat eaters and sooooo fatty! There was so much oil on in and unter the pizza. Felt very sick after. Never again. Might be good if you’re drunk or hungover.
Skeet Daugherty: They literally tried to tell me that this pizza was NOT burnt!!!! They refused to replace the pizza, and they left it on the burner for almost 10 minutes before they boxed it and handed it to us!!!! I couldnt even get my reciept for this 16 dollar, plus tax, burnt pizza!!!! We are completely dis-satisified with papa johns, and hope they contact us in the future to try to fix this unresolved issue. I would not reccommend papa johns to anyone as of now!!!!
Amber Winningham: Literally the worst. I called and place an order the 2 large pizza deal and order never came.we payed via over the phone and Ee ordered for a corporate event hoping to surprise out employees. When I spoke to someone from location over an hr later they were not friendly and stated they couldn’t help. Won’t make the mistake of ordering from here Again
Melissa Lutz: It was not the most amazing pizza I ever had, but it was good. For $12 and an 8 minute wait, I had a decent hot late night treat!
Marie G.G.: Pizza was sliced so uneven that one part of it was like 5 times bigger than other. We took 3 additional garlic sauces and thus got 4 sauces with unknown condition but totally inedible. So dissapointed.
4. Papa Johns Pizza - Washington
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5
269 reviews
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Address: 3827 Pennsylvania Ave. SE, Washington, DC 20020, United States
Schedule: Open ⋅ Closes 11PM
Telephone: +1 202-584-1700
Business type: Pizza restaurant
K Jay: The worst pizza I have ever tasted. It was disgusting. I tried to eat just the toppings and it had absolutely no taste, matter of fact, it had a weird taste. To make sure it was not me, I offered a slice to my guest, and they concurred. As you can see, the pizza is over baked and looks peculiar. …getting harder to support such establishments. A disgrace to the brand.
Rochelle: I’m not really a big fan of chains but this location is the closest/fastest for pizza on Uber Eats. So far I’ve been pleasantly surprised compared to what I remember about Papa John’s. The only problem I’ve had is not getting drinks correct but other than that definitely recommend for a quick pizza.
CC ME: Terrible service my husband called in a pizza and they gave him the wrong pizza. We had to come all the way back to the store and they act as if they didn’t make a mistake. Worst service ever!!!
Raine A: Do not order from here! I ordered pizza on 12/29/21, but the delivery driver refused to bring the pizza to my door, so I told him to take it back. I have ordered from this location before and the order was always brought to my door! I called the store and the supervisor was “too busy” to speak with me, but I was assured the refund had been issued and would appear back in my account the next day. The next day came and nothing, so I called back and was told my refund was never issued and there was nothing they could do because the supervisor wasn’t there. I filed a complaint online and nothing. I called the customer service number and spoke to a representative who informed me that someone would get back to me in 48 hours, but still nothing! After 8 days, I finally called my bank and filed a dispute and the refund was in my account the next day.
Linda R: I love this pizza even though I had a one time experience that I am my family was unsatisfied with thepizza. It was dry. Very light sauce on it. Yes I will give it another chance.
camberappin: I ordered at 10, the guy on the phone said 30 minutes.. now they closed like...?! ITS BEEN A WHOLE HOUR MOE
5. Papa Johns Pizza - Washington
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3
67 reviews
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Address: 4656 Wisconsin Ave, Washington, DC 20016, United States
Schedule: Open ⋅ Closes 12AM
Telephone: +1 202-244-7272
Business type: Pizza restaurant
Levester Green II: Always good for some tasty garlic wings!~
Rachel Moreno: Ordered online. Never received my delivery thatthey claimed was delivered. Still been on hold for an hour. They wont answer their phone. Customer service is terrible.
Marriam Ashraf: Rude!!!! Worst place ever!!!!! We ordered online n picked it up and the lady was so rude. I told her our order was ready for pickup and she said you gave you wait five min. And when I added soda she told me to wait another five minutes because she was busy. After five min asking again she was so rude and said next time I N won’t give out unless you pay online. I mean what the hell is that. Never going here again!!!!!
Annelouise Mouchel: Extremely disappointed in the service. Don’t recommend.
janning schrotter: Good Place Lovely and Very Nice
Frederic McQuibban: Pizza two hours late, didn’t even apologize.
M K (Maury): Not in my area
adolphus last: Great Service, Mumbo Wings, are good, pizza to
C. M.: Thanks for the extemely bad experience today. I gave you a third chance but now I need to express my discontent with your service. I do not know where to start....maybe with the hair in my BBQ chicken pizza that actually looked like PUBIC HAIR, because there is no way anyone can shed that much hair. In addition to that, the pizza arrive barely warm, missing my extra garlic sauces, peronccini and a missing chicken wing. I truly hope you get shut down.
Alex Grinzov: Ordered 1 large pizza. After 15 minutes the tracker said its ready to pick up. Came into the shop in another 10 minutes. The pizza wasn’t even started. Waited for another 20 minutes outside. Ridiculous!
6. Papa Johns Pizza - Washington
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3.7
112 reviews
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Address: 5764 Georgia Ave NW, Washington, DC 20011, United States
Schedule: Open ⋅ Closes 11PM
Telephone: +1 202-723-7272
Business type: Pizza restaurant
omorgan: They did NOT deliver curbside and I specifically checked Drive-In Check InI was 4 or 5 steps away. Right in front of store....Pizza was ok👍 Just service "bad joo-joo"
Vondetta c: Service great..pizza sauce could have been more spicy
Sol Harris: Horrible service, forgot my order and never even told me the resolution. I sat for 45 minutes. After driving for 20 just to get it. Horrible place, will never come here again.
Julie Love: Today is a snow day. It was 4:15 in the afternoon. Didn’t want to go out. And, I live very close to this location. Ordered a small chicken veggie pizza (no onions), chocolate chip cookie and 2 liter Diet Pepsi. They said it would take 40 minutes. It only took 25. They called once they arrived and brought it to my door. Pizza is hot. Cookie is hot. Diet Pepsi is cold. And, pizza had no onions as I requested. It was yummy. And, it looked appetizing. The experience was perfect. Even ordering on the phone was good. I had a great experience from beginning to end. Pizza was good. Cookie was good. After reading the reviews, I almost didn’t order from this Papa John’s. I’m so glad that I did!! 😃
MICHELLE BAILEY: Outstanding Papa John’s Georgia Avenue NW service! And my pizza was still hot with a crispy crust...delish!! Lovely driver was customer focused!
MW 7: This location should be shut down or visited by the corporate office. They do not understand basic business acumen. I ordered sausage. They ran out of sausage and threw what they wanted on top of the pizza for me to eat. It was worst because I ordered through Uber eats. I had to call all around DC trying to figure out what location prepared my order to complain. Update. Good news. I spoke to the manager and the pizza per the correct order was delivered promptly. I appreciate that but will change my rating during my next experience if any.
Courtney Glotzbach: This crew helped me celebrate an engagement by going above and beyond with heart shapes and writing a special message—way over the top customer service!!!
7. Papa Johns Pizza - Washington
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3.3
197 reviews
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Address: 4020 Minnesota Ave NE Ste 114, Washington, DC 20019, United States
Schedule: Open ⋅ Closes 11PM
Telephone: +1 202-396-7272
Business type: Pizza restaurant
rahwa tesfay: I hate this place. They keep hung up on Me. I ask to place on other order. They employee have attitude. They told me they don’t have person speak Spanish. I was speaking English. They don’t have even manger . This is sad place to order pizza
Michael Wright: Employee Tamiya Williams was very courteous just a delightful personality. Joyful experience. Definitely will be back.
Amee Reviews: Get this lunch special 12-4pmpersonal small pizza with 1 topping for $6.99
Manuel Koppa: I read the reviews on here and got nervous after I had already placed my order. Since I didn’t receive a confirmation e-mail after lacing an online order I called to make sure they got my order, the young lady who answered was very polite and said my driver was leaving out and would be there shortly. The young lady who was the driver got to my house very fast and was also very polite. The pizza had slid to one side of the box, but that wasn’t a big deal for me. Guess I caught em on a good night, but this pace is straight! I’ll be going back! Stop sicin personal issues on here to give this place a bad rep, y’all got me nervous for nothing, they cool. Order y’all Papa Johns man!
8. Papa Johns Pizza - Washington
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3.5
173 reviews
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Address: 1348 Brentwood Rd NE, Washington, DC 20018, United States
Schedule: Open ⋅ Closes 12AM
Telephone: +1 202-832-7272
Business type: Pizza restaurant
Tyesha McBrayer: On Feb. 16, 2022. I placed an order when the store was about to close. The team members are always professional and have great customer service skills. I would like to send out a special request to Christina and James for going an extra mile just to make my household smile. First they both were patient and available when I needed for my order to be completed correctly. Christina ask me if I need paperplates and napkins and she also went an extra mile just to add extra jalapenos peppers to my order. James arrived to my home in no time with a smile on his face and athough I had a large order, the pizza was still hot. James was genuinely respectful to my household. Which I had no other choice, but to tip him with no problem. Thank you guys for your excellent customer service skills.
Royalty Diamondz: Bad service I ordered my pizza at 10:58 an still ddnt get my pizza on time it’s now 1:28 in the morning they said it was 4 orders in front of me an I was the 5th if that’s the case you ppl need to hire more drivers because this is unacceptable I could’ve made a different decision earlier if I had to wait this long for my food
Danielle Scott: I’ve been ordering from this location for about a year now. And the food is always delicious (or saucy as my daughter would say) lol I usually order delivery but yesterday I did carryout. Food was fresh and hot. I didn’t catch the young man name but he was kind and he thanked me for ordering and invited me back to order again which I will. Keep up the great work guys!!!
Tina Smith: Teresa is the only reason I order here, she is so pleasent, and always have good customer service, ... Thank You Teresa!!
Kavina Greene: Delicious and super fast delivery! Everything looks good! Pizza, wings, and the cinnamon pull aparts!
Middie Kang: Ordered large quantiities of pizza for the company and they had Superb customer service( thanks to Christina ), Pizza was delicious, Delivery came at promised time. I give all AAA!!! Thank you
Beautiful: This location ONLY got one star because of the young lady that helped me. She was very nice. However the overall experience WAS A NEGATIVE STAR EXPERIENCE. The actual location is very small and the area is sketchy. Very sketchy. But if you push pass that and actually order you’ll probably kick yourself later realizing the signs before you even order are evident and should not be ignored. I ordered carryout. I called and placed my order. I arrived 20 mins later. And my pizza was still not done. I was told I had about a 7 minute wait. How? Idk. So, when I did get my pizza it had absolutely no sauce on it. When I called to find out why, the guy who answered basically laughed it off saying “yea that happens a lot” ..: there wasn’t a gesture to try to correct it or anything. Granted I ordered pick up, I wasn’t asking for a now delivered pizza but I think that would’ve been appropriate. However my children suffered through their cheese bread shaped pizza. Please rethink before dinning here.
Irene Conforti: Really delicious and fast pizza but more than that, we have had exceptional service. On a Friday night, the owner, Todd was working away with a staff that was flexible and met my requests with a smile. Definitely recommending this locally-owned shop who employs super sweet people oh and yummy pizza! :)
omorgan: GET DELIVERY from this location only. Carryout is a no go, lots of people like to loiter and smoke weed in front of the area of the store. Sorry to call you out Mary Jane... Good pizza though 👍
9. Papa Johns Pizza - Bailey"s Crossroads
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3.1
142 reviews
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Address: 5860 Columbia Pike, Falls Church, VA 22041, United States
Schedule: Open ⋅ Closes 11PM
Telephone: +1 703-379-7474
Business type: Pizza restaurant
Mahad “Gaabow” Islam: This is second time it was less than quarter mile from delivery locations. They never pick customers call and the manager was rude. Papa John please close this location. My pizza and wings was very cold and they will not pick my calls to accommodate anything.
Brianna Cerniglia: Really great customer service! A drink was forgotten (stuff happens) and they sent the driver back with it and a extra drink. The driver was super nice and apologetic about it. The food came hot and tasted great. Definitely my go to for pizza now! Thank you ❤️
L M: Update - I finally had a day where I ordered and received a single pizza hot and fresh within an hour. I gave them another star to reward them and try to be optimistic at the same time they are addressing the issues. The pepperoni slices were skimpy as usual. Still a far cry from the commercials. I will update again if they continue doing better or revert, and adjust the rating accordingly. ____________________ If you live within a mile, they will deliver to you last, and everything is cold. Every. Single. Time. It has gotten so bad I no longer add a tip, and order 2 hours before I want to eat.
Diamond Maybin: The worst delivery experience. My family and I waited 2 hours for the food to be delivered, and it never made it. I called to check on the status and was told my order was cancelled. When trying to receive a solution the “manager” said they’d done everything they can do and hung up the phone. No solution offered.
Lorie Beyer: If you want pizza delivered extremely late and cold when it gets to you, this is the place for you. The worst experience ever. This goes for other locations too.
Rofaida Elsafty: They serve excellent food for reasonable prices, there is no waiting time even when the place is loaded. Manager of the store is proactive, very friendly and instantly work on ur online order They make the best pizza in falls church area. Whenever i place order, it takes less than 15 minutes for pizza to get ready. All employees are very nice. Manager himself is extremely gentle and provide the best customer service. I would highly recommend this papa johns chain. They always do their best to provide great service and quality and they do deliver that. The staff is kind and the pizza is always delicious. I appreciate their work!
Ms. Wise: The service is typically prompt however, delivery can be iffy. My pizza arrived a little banged up.
Anthony Forsythe: They use DoorDash. An DoorDash sucks. Pizza was good but cold.
Jeremy Atkinson: Pizza was good. The process of getting it was horrible. Took an hour and a half for a carryout pepperoni pizza. There were 10 of us cramped in a little waiting area trying to get our orders and no one was even acknowledging us, telling us what was taking so long, or even checking our names to see if the big pile of pizzas they had sitting on the rack were any of ours until after 25 minutes i got fed up and complained to the guy making pizzas and then he just said that it wasnt his job to do that... Terrible customer service.
10. Papa Johns Pizza - Montgomery County
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3.2
73 reviews
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Address: 7200 47th St, Chevy Chase, MD 20815, United States
Schedule: Open ⋅ Closes 11PM
Telephone: +1 301-654-8282
Business type: Pizza restaurant
Casey Johnson: Did in store pickup… you can’t put this pizza out there… it’s looks awful… crust is flat and dry and it looks like they forgot to put cheese on it.. this was not good.. should have checked the box before I left
Chris Lundquist: I live 5 minutes from the restaurant and a delivery order of 2 pizzas took over an hour to arrive. It’s a chain pizza place so it’s not like you’re judging with high standards to begin with, but sometimes you just want quick delivery of simple food, and this place misses the mark unfortunately. Recommend going with a local alternative instead if you’re in the mood for pizza.
Hafsah Bakri: The worst service today never again we waited 2 hours to get a pizza from walking distance shop it was the worst so disappointing
Khoi Nguyen: Friendly fast service. This location never disappoints. I order all the time from here
Juan M: This is my first time buying at Bethesda location and I was very disappointed because my food was over cooked, I used to buy always at rockville pike location and I can said today that bethesda location do not deserve 5 stars, the may learn to don’t over cooked people food again.
Trenton Kunz: Fast & friendly service. Location easily accessible however food differs everytime.
11. Papa Johns Pizza - Mount Vernon
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3.3
126 reviews
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Address: 4106 Mt Vernon Ave, Alexandria, VA 22305, United States
Schedule: Open ⋅ Closes 11PM
Telephone: +1 703-299-9555
Business type: Pizza restaurant
Naudia Simms: Worst Papa Johns EVER! It’s National Pizza Day so we decided on Pizza tonight just to be supremely disappointed! My pizza arrived thrown all over the box with cheese and toppings falling all off. Like really? On NATIONAL PIZZA DAY? This is supposed to be your time to shine! Don’t get me started on the wings that I ordered and asked to be WELL DONE! Take a bite and it’s squishy YUCK! Anyway, never ordering from here again. I’ll stick with Pizza Hut.
Daniel Craig: Man I have worked at other papas during Covid and this pizza I just got from this store is straight fire. Sooo f@&ki. Good. High rive I’d like to add for all the helpless people I just saw in comments. When you order online it tells you the time link it to expect and that changes based o how busy they are. So calling ain’t helping. Your were notified If your doing carry out and leaving the food for 30 mins that’s on you All the negative reviews I read seem to be of helpless / entitled people. That 30 mins or less promo of dominos pizza died in the 1990’s. Read the instructions and guess what , it will all work out
Matt Morrell: After calling to confirm an online order didn’t go through we were told they would start working on the order right away and it would only take ten minutes. An hour later, still no pizza. It eventually arrived to an overly hungry class of children. This was for a birthday celebration at a preschool and it negatively impacted the kids and staff by being so late. Would never order from this location again.
Miritza Thorpe: The worse papa Johns in the nation! Their phone doesn’t work, it doesn’t transfer you even if you wanted place an order. My pizza on a Wednesday night took over two hours and the location is less than a mile away! I would give this location zero stars if I could.
Chamea Outley: The worst place ever. I ordered delivery online and waited for it all night (until the store closed at midnight) and it NEVER came! Yet the store marked it as delivered on the app. Just ignorant.
Erika Velasquez: Worst place 2 hours to deliver i ended up canceling the order and still had the delivery driver come to drop off after i told them i was going to cancel
12. Papa Johns Pizza - Fort Washington
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3
111 reviews
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Address: 10747 MD-210, Fort Washington, MD 20744, United States
Schedule: Open ⋅ Closes 11PM
Telephone: +1 301-203-5000
Business type: Pizza restaurant
Alex S: Highly disappointed, this is what our pizza looked like when we first opened the box. Don’t know if the delivery person dropped it or if this is just how it was put in the box but this is ridiculous. Cheese clearly fell off of three of the slices and some slices were overlapped on each other. Like really guys?
Darwin Medrano: I ordered two pizzas and the messed up my order, one of the order was half Philly cheese stale and half chicken with pineapple, they just put a few pieces of chicken on one side and a few pieces of pineapple on the other side and no Philly cheese stake but they charge me for it. When I call to let them know the guy basically hanged up on me and didn’t answer again. Not coming back to this place.
13. Papa Johns Pizza - Walker Mill
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3.6
153 reviews
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Address: 1460 Addison Rd S, Capitol Heights, MD 20743, United States
Schedule: Open ⋅ Closes 11PM
Telephone: +1 301-324-7900
Business type: Pizza restaurant
Darrisa Jones: I had a bad experience tonight ordering from Papa John’s on Addison Rd South. I ordered a bbq chicken pizza. I thought maybe the ingredients are cut up really small hiding under the cheese. So I tear my first slice apart🕵🏾♀️looking for the rest of the ingredients. Turns out, I received a pizza with bbq sauce, bacon and cheese, no chicken and no onion. I also ordered honey chipotle chicken bites, those were okay but my blue cheese dressing was very green and the ingredients were separating. I’m pretty sure the sauce is spoiled. To top it off when I opened the door to collect my food from the delivery driver I see him running through the parking lot about to leave with my food after lightly tapping on my door twice in a 3 second interval, literally. I was shocked. I turned the lights on as I was coming down the stairs and everything, and he still tried to dip with my food. I am a manager at a restaurant, I take service quality seriously and I like to get what I pay for. I will definitely be calling them back in the morning to find a better solution to the problem. The person who answered the phone when I called this evening offered a solution but after getting off the phone, I wasn’t actually satisfied with the conclusion.
John White: Ordered two pizzas and breadsticks. Received wings instead of breadsticks. Pizza was not cut all the way. 6/6/22 5pm(ish)
Jeremiah Williams: I hate this place this food takes forever to get here never come here🤢🤮I ordered a pizza at 8 o’clock it is about to be 11
Jasmine Smith: I order pizza off-line the amount of the order was $33 & some changeWhen my order came the amount on the receipt say $38 & some change
Morgan B: I ordered a "thank you" pizza from this location online then called and asked for a extra sauce with my pizza. Instead of garlic sauce I received packet sauce but the delivery guy Tim was kind enough to go back and get me garlic sauce. I really appreciated that 😊.
Howard Yates: I celebrated my graduation last night in this excellent restaurant. happy to tell that it was a astonishing evening and the place was certainly the reason for this fruitful gathering. The crew helped in a splendid manner, the meals were very good and my buddies were extremely thrilled. We shall absolutely return for more events. thanks very much.
Drew Kelly: Great staff. They have no problem bringing my pizza to my car when I have my son. Always pick up the phone. Open late.
14. Papa Johns Pizza - Arlington
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3.2
121 reviews
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Address: 2440 Wilson Blvd, Arlington, VA 22201, United States
Schedule: Open ⋅ Closes 12AM
Telephone: +1 703-243-7772
Business type: Pizza restaurant
marcus burkes: For fast chain pizza, they surprised me!! I grabbed the New York style pizza deal and almost ate 1/2 of it on the way back to my Hotel. With those little "garlic sauce" should be labeled "food coke" because everything you pour it seems to move so FAST!!. Keep up the great work.
D Y: Estimated delivery time: 35 minutes. After an hour I called and the manager said it would arrive "momentarily". Momentarily meant after another 30 minutes apparently and it arrived lukewarm. 1.5 hours for lukewarm pizza. Would not recommend.
mark buskey: I love Papa John’s but this location has had extreme delays for delivery (90 mins, 2 hours) both times I have tried to order there. Had to cancel both times.
vasanth kumar Prakash: I ordered a delivery wait time was 2 hrs ago and thought it will be delivered at least in that long time it has been 3.30 hrs not received yet and the status automatically changed to delivered in app. Spoke to manager and was very rude and told he has only 2 drivers and lot of orders then why did take the order or say wait time is 2 hrs… this is the worst service I have ever received
Snicks Moew: Foolishly ordered again after 3 months ago it took 3 hours to get a pizza delivered. This time only 2.5 hours. The "Track Pizza" is worthless. They never answer the phone at this store. How do they think this is good business? Never again.
Ben Leonoff: Absolutely terrible customer service and pizza took forever to be delivered. Staff didn’t seem to care when I called them to follow up on my order and voice my displeasure with how long it was taking
15. Papa Johns Pizza - Arlington
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3
63 reviews
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Address: 2108 N Glebe Rd, Arlington, VA 22207, United States
Schedule: Open ⋅ Closes 10PM
Telephone: +1 703-522-3737
Business type: Pizza restaurant
J B: I see why it’s rated so low. Needed to modify my order and was on hold for 6-7 minutes. decided to call back to place an order just to get someone on the phone and they said they would have to transfer me to the store. What? How can you take orders but not modify them. Get your sheet together. Lack luster customer service but what can you expect for the losers that work at a pizza company
Maggie Miller: I patted the delivery guy on his shoulder and told him I don’t really feel like paying. And I went inside with the pizza and he knocked down my door and screamed for the money so I slapped him in the face then he called me a Karen BUT NO!!! My name is Judy and I told him to start wearing KN-95’s because that N-95 just wasn’t cutting so I slapped him again and told him to change masks then I called the cops on him but they put ME! In jail and that really hurt my feelings so I rate this place a 3 because they still have good bread.
Emil Cohen: Used to order from them all the time. Now when trying to clarify an order online, they said they were too busy and hung up. Really a shame. They also got my last order wrong...needs new management.
Preppy Cockroach: My man papa John showed up at my house with no pizza, instead he had a box of cockroaches. Then I punched him in the face and started attacking him. Then I call 911, AND THEY PUT MEEEEEE IN JAIL, THE AUDACITY.
Shubham Agarwal: Delivery has become extremely erratic. DoorDash partnership will do more harm then good. You shouldn’t expect pizza delivery on time or within a timeframe. If the tracker says 40 min expect more like three times the estimate or a cancellation. Better to go elsewhere or pickup.
Janet Agyemang: Worst experience ever, they sent my order to door dash whom happens to call me to tell me he was outside my apartment when i informed him i didn’t see him he then tells me to meet him at 7-eleven or McDonald’s which were both 10 mins from my house. I called papa Johns to inform them and they couldn’t suggest anything but to pick up my order! Never again! Stay away from this location.
16. Papa Johns Pizza - Oxon Hill-Glassmanor
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3.2
288 reviews
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Address: 5310 Indian Head Hwy, Oxon Hill, MD 20745, United States
Schedule: Open ⋅ Closes 12AM
Telephone: +1 301-567-7272
Business type: Pizza restaurant
Amanda (WhatsDaHype): I placed my order online for delivery. The process was simple. The pizza was delivered ahead of the estimated delivery time. It came hot and tasted good too. The prices have definitely increased but what hasn’t. I would definitely order again. I believe the timeframe I ordered made my experience good as well. It was early on a Sunday when they first opened.
Juawawne Curry: For some reason on 4/28/22 I had the worse experience with this branch. I also order online and it’s delivered in a timely manner but today was not the case. I ordered at 8:16 pm I called the branch at 9:16 pm because the tracker said delivered the lady was very unprofessional answering the phone. I told her I was still waiting she said they tried to come and all no one answered which is a lie my cell phone was in my hand. She said it was coming back out to deliver it, which took another hour and they are a few micron me. The delivery driver calls and is rude on the phone and she called cause she didn’t know how to get to my building so how did she come the first time. She handed my pizza out the window as if she had an attitude or the one who was waiting on the pizza.Also I normally have to sign a receipt when I use my credit card or debit which she never gave me.
Tyler Begeman: Ordered online for a delivery to JBAB main gate. Left a note for the driver to call when they were outside and we waited outside the gate as soon as we got the notification that the driver was on the way. We waited an hour outside the gate… calling the store we just got an automated message that they were “a little behind and would be here soon”. After calling and speaking to the manager (who was extremely rude and had an attitude) she stated that the driver came and both her and the driver tried to call but we didn’t answer, we didn’t have any missed calls and the only people that we saw stopping at the gate were Uber and Lyft drivers. Needless to say we waited almost 3 hours for pizza, that was supposed to be 45-50 minutes, that arrived cold and gross anyway. Absolutely ridiculous and horrible staff. Better off going into Navy Yard to get better pizza or the grocery store and just getting Digorno. Will not be ordering from them again.
Jass Milly: will not deliver to your door , ghetto never will order from here so ghetto chile update: still disappointed with the fact that they should have easily said that they couldn’t deliver to my door before i ordered and i wouldn’t have, it’s not in papa johns policy they they aren’t required to deliver to my door ,my apartment is not difficult to get to , the driver said if i didn’t leave over a $7 tip i needed to come downstairs little did he know , i was going to tip in cash so he blocked his own blessing and wasted a perfectly good meal. i will still never order from here again
Las experiencias de vida, yosaida: My second time ordering from here. I made it clear plain breadsticks and they keep sending garlic bread bread I called the store right now an a person hang up on the worst restaurant ever. Please manager can you take a look of your employee. She’s telling me to go to Uber. I place the ordered to the store and selected. Plain breadsticks for the second time why are you no reading what I ordered
Torey Reese: I wish I would have read the reviews first. I would have done something else. After a long hard day of working my conference, I wanted a pizza. Nearly 30 minutes past time is simply unacceptable. Particularly without any communication and being dismissive when you call to check on it... Managers: you have got to find a way to hire enough personnel and use them effectively.
17. Papa Johns Pizza - Silver Spring
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3.1
142 reviews
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Address: 1133 East-West Hwy Unit C, Silver Spring, MD 20910, United States
Schedule: Open ⋅ Closes 12AM
Telephone: +1 301-589-7272
Business type: Pizza restaurant
Bekele Wariyo: This store is very hostile. I ordered pizza at the store and didn’t tip the pizza guy. I noticed he was very unhappy and unprofessional when I remember the way he manifested. I had no obligation to tip him at the store. I took my pizza home without looking at it. When I open after I got home, he totally gave me mud not pizza and it was not my order. I was out of control and want back to the store and showed him. I think shouldn’t accept his redue offer. He and other guy insisted me as they take a correction. I took new made to home. I ate only two slices. For no reason I am feeling unhealthy and should go to my doctor immediately but didn’t. I am not sure what some unhealthy adultration they added in my order. I admonish anyone who would like to be served in this store.
Cory Savage: Don’t go here! Something dumb will happen every time. It’s no telling. One thing that’s consistent here though is the black burnt up pizza they serve. You can count on “well done” even if you didn’t request it.
Laura Murphy: Small store and number of employees. Drivers are kind and friendly always. Pre-order if you have bulk orders so they can ensure they are delivered on time! :)
courage ogboe: Great customer service, quick,fast service, lower price when you purchase or buy in person very expensive on line, so far the pizza taste great.
Charles Lowery: Extremely poor service--my GrubHub order was not filled correctly--store manager refused to change and correct my order!
18. Papa Johns Pizza - Falls Church
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3.1
132 reviews
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Address: 500 W Broad St, Falls Church, VA 22046, United States
Schedule: Open ⋅ Closes 10PM
Telephone: +1 703-237-7272
Business type: Pizza restaurant
Santiago Cisneros: Gave me the incorrect pizza and would not remake it for me when I went back. Bad customer service
samy issa: They deliver order after two hours even they’re given me 59-69 estimate timeNever order again
Madeleine Field: The delivery was very fast, unfortunately the person that delivered our order was extremely rude and the pizza was absolutely awful!!
Yasmine Abiaad: Not a good customer service however the driver was very nice.
Dan Grant: Good pizza, but this place is NEVER on time. On average, they are about 30-45 minutes late.
19. Papa Johns Pizza - Marlow Heights
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3.1
170 reviews
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Address: 4526 St Barnabas Rd, Temple Hills, MD 20748, United States
Schedule: Open ⋅ Closes 11PM
Telephone: +1 301-423-5800
Business type: Pizza restaurant
Kashif Kelley: The cashier lady attended to me quick and professionally. I ordered a chicken with extra cheese pizza. I got EXACTLY what I wanted how I wanted (extra cheese). Most pizza chains rip you off when you ask for extra cheese, but not this location. And my wait time was pretty short.
Alejandro Ramirez: Drivers cannot read instructions, they always call me to go pick up my pizza on the road instead of leaving on my door (we in a pandemic people) . If i could leave half start or less i would, they said i would get my pizza in 30 minutes they lied. It arrived cold and it sucked to eat i will go for domino’s pizza or pizza hutt now i ‘ extremely dissatisfied with the service of this specific store.
Kerri Elder: Manager Star has amazing customer service. Only if her staff could provide the same service. It is hard to deal with people who do not listen. The customer is always right... not always but rule of thumb do not argue. On so many levels we have to learn to work with people and grow from what people say...
Ioney bryant: Omg order a pizza at your own risk if you wanna starve to death I’m waiting 5 hours for some pizza it don’t give that I need a free pizza or something
MS. 4SMFIT: I’m still at this moment waiting on a pizza I ordered @8:27 pm and it’s 10:13 my kids keep asking me where the pizza at , wish I knew
James Sims: They’re trash. All around the board. They don’t even deserve this one star. But it’s the lowest. My pizza took close to two hours after my set delivery time. To make matters worse, I see that time this morning. So they had plenty of time to get it right. And then the pizza was disgusting and the customer service was rude. And then the driver has the nerve to ask me for a tip? These nuts, tip that. Def calling corporate. Throw the whole damn store away.
big milk: I have ordered from pretty much every place around. The quality of food and professionalism if the drivers had been awesome better than everyone else. My new go to every time for pizza from now on
Audrey Lorraine: Thank You Star, the store manager on duty in this late hour, for your great customer service! It is always good to hear a nice voice on the phone, especially when your giving their company money. I recieved everything I asked for (which was extra) as well as great service from everyone, including the driver, even through these rough times. Thank you!
20. Papa Johns Pizza - Silver Spring
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3.2
175 reviews
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Address: 108 University Blvd W, Silver Spring, MD 20901, United States
Schedule: Open ⋅ Closes 12AM
Telephone: +1 301-681-4400
Business type: Pizza restaurant
Yajaira Ayala: I made an order online on February 8 at 7:15 pm The confirmation said that I was going to receive it at approximately 8:10pm, which I did not receive it until more than 9 pm They never told me that the order was going to arrive late, they sent it to me by doordash and to make things worse they sent me a wrong order it was not even close to what I had ordered and paid. I tried to contact them but they never answered me, the truth was a very bad experience and it is unfortunate because my family We love this pizza.
Danny Bowie: Ordered pizza tonight and it arrived cold and on top of that it was poorly made and Unevenly sliced. But the chicken wings were pretty good
Robert Bruce: An hour and a half after ordering the manager gave me attitude when I called to cancel the order.
Efrem Tes: Low customer service not clean at all if you eat pizza this new year you may put virus by ur mouth they never was after using register i gave them 0 star.
Jeff Winkler: Waited 1.5 hours for a delivery order that said 25 minutes. If I wanted cold pizza I would’ve ate digorno. Don subcontract door- dash if they can’t fill the orders.
Andonis M: Terrible service! Jobs sent overseas to take orders. Cant get order correct. Phone operators don’t know what chicken wings or thin crust pizza is. There just like talking with a terrible version of Siri. I’m going to support local pizza shops not this brand ever again!
