Best Papa John's Washington Near Me

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Becky Ohlsen
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1. Papa Johns Pizza

LEAVE AN OPINION
101 reviews
Papa Johns Pizza
Location
5
Price/Quality
5
Service
5
Parking Quality
5
Quality Wifi
5

Address: 1417 Otis Pl NW, Washington, DC 20010, United States

Schedule: Open ⋅ Closes 1AM

Telephone: +1 202-667-7272

Guy: Pizza restaurant


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shed Stewart: Last Saturday my hungry family had an Issue with the delivery from the 3rd party group, but the gentleman on the phone at Papa John’s was more than helpful, understanding, and accommodating? The real Papa John’s delivery driver then came and ensured our food was hot fresh and received with plates and fixens. I thank the entire staff for handling all of the things in their control and fixing all of the things that were beyond their control. Thanks again you guys are a good team when it comes to customer service and course corrections.

Ashley Menendez: I have ordered 5 separate times from this location in the last month. Three times the order was marked delivered, but never showed up. I received no notice about it or calls. I’ll try to call them and the store leaves me on hold until they eventually hang up on me. One time I just straight of received the wrong order. Another time the store had my order for over an hour and a half just to cancel it right before the close. I finally called today to complain to a manager, and he blamed me for all the mishaps when it’s clearly their employees???? Horrible customer service, super unreliable, and just generally incompetent. I don’t understand why they don’t shut this location down. Clearly, no one is interested in doing their job here. I give up on this place. I wish I lived next to a different location.

Arturo Espinoza: Delivery had paid items missing and the pizza arrived cold, 60 min after ordering. When I called to rectify the situation, the staff member said “I don’t know what to say about a cold pizza.” That was it. No service otherwise with respect to the pizza.

Sabrina Heivilin: It took three calls and over two hours for them to deliver a pizza within a mile of the store. Pizza was only decent quality.

Regina Welch: Great pizza!!!! I was disappointed to see they serve the little frozen wings for $11 they should serve decent size wings and a decent Buffalo sauce it tasted like a spicy bbq sauce for $43 dollars I just expected a lot better.

Tom L: Ordered through uber and they say they gave the pizza to someone else. Apparently that is my problem? They probably didn't even make the pizza. Save yourself the headache and order anywhere else.

Jeremy Lofthouse: We waited 2 hours for pizza to be delivered. The delivery man called us to tell us he was "just around the corner" about 30 minutes into the wait. When we called the store to figure out where the pizza was, they were (initially) abrupt and rude. Granted, they did their best to understand the situation when a manager got on the line. We only live 1.8 miles from this location, so I have a hard time understanding why the delay was so extreme.

joshua ertle: They forgot half my order on delivery and I order a large pizza well done and if came completely doughy and that's the only thing that came. Terrible food and service

Mala Dass: Getting the food was the long process. I came out my car and the delivery driver came out of the restaurant. I went into the shop. Waited awhile and then called the store. I was going to ask for my money back however the young lady was on break and she said she was sorry. Why waste good food. I got my food and enjoyed it..

Richard Shipe: They'll be late, promise that the pizza is just a minute away, not fulfill the promise, and then not offer any customer service about the issue. The worker on the phone didn't sound remotely remorse about my cancelling of the order. I wouldn't bother with ordering from a business that doesn't care about its profits. Avoid this place.

2. Papa Johns Pizza

LEAVE AN OPINION
110 reviews
Papa Johns Pizza
Location
5
Price/Quality
5
Service
5
Parking Quality
5
Quality Wifi
5

Address: 914 11th St SE, Washington, DC 20003, United States

Schedule: Open ⋅ Closes 11PM

Telephone: +1 202-544-7272

Guy: Pizza restaurant


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Ibrahim Matthews: Not sure how I order drive up pick up, and no one actually brings the pizza out. I really want a refund back. That's my fault for tipping upfront. Lesson learned. If you're handicap and can't make it in the shop, avoid ordering from this location. They had the nerve. They said I didn't have a light so they couldn't tell that I'm in a white pickup truck. I sat here and watched you look at me. Then you played with the computer, next thing you know, I get my order was picked up notification. How Sway.... I guess they got a free pizza to take home or sell on the side. $5 dollar pizza anyone?????

Sativa Brady: Love this location even though weekends tend to be much busier and slower delivery but worth the wait. They are all very wholesome and are always in good spirits.. Wings are out of this world.

Donneisha Partridge: Excellent customer service. Staff always happy and Kim , Marquette and Ramon was very patient and helpful. I travel 30 minutes just to order from this location every time I want pizza. I never once had a bad experience here. Food always cooked fast and always good. Lol I love it here

Queen: The food tasted great once it was prepared. We always get the stuffed crust cheese pizza and wings. There seems to be an error with the app. Our order was placed at 602pm and still not ready an hour later at 702pm when the 'track my order' feature stated my food had been 'picked up'. The employees seemed to be stressed on this particular Friday night and the female in the front making pizzas with her pants half way down seemed to not be in the best spirits but still trying to get everyone's orders out the door. Our order was not complete with the sides so you may have to remind them but you will get good tasting food. POST REVIEW: I will NEVER return to this location. Be careful writing a review on the customer service received here because the employees will probably confront you about it and still expect you to take and eat the food they prepared. There is a way to handle every situation and if the employees here would've approached me differently, I would've gladly removed my post. But my reviews are honest, no lie in any of them.

Dame D: So Far So Good! Been going here almost 2 years and They have been the most reliable Papa John's in the DMV so far. Gets the orders, and Prices right. Decent Customer Service as well

Meredith: Very happy that my order was ready on time, the team were friendly upon my arrival and the food was beautifully made. Such a better choice than the dominos just around the corner. Two thumbs up!

Jihoon Shin: Ordered 8 pieces of chicken wings and they actually counted these two tiny abominations as two of the wings. Unbelieveable!!!

Andrea: Soggy pizza, hardly any toppings. I’ve been to other papa johns locations and this one is not it. Would not recommend.

Chloe Shoemaker: The service of this Papa John’s is absolutely horrendous. My roommates and I ordered two pizzas and had them delivered after the estimated 45 minutes. However, one of the pizzas was wrong because it included pork which one of my roommates can’t have because she is Muslim. We called back to get a new pizza, and they promised another would be delivered in half an hour. However, after an hour and a half of still waiting, my roommate called to ask about the status of the pizza and the woman on the phone put my roommate on hold for 15 minutes. My roommate called back and was hung up on after trying to explain the situation again. Another roommate and myself tried calling and were also hung up on. When I called, the woman told me I “better not be playing with her.” The correct pizza finally arrived...3.5 hours later...cold. This Papa John’s needs to hire some new employees who are not only prompt but friendly to their customers. I’m appalled by the blatant disrespect and lack of desire to address the situation as efficiently as possible. We will not be ordering from this particular Papa John’s ever again and suggest that the public do the same.

Sarvenaz Myslicki: I feel like most orders that go as planned don’t get reviewed here so I‘m just here to average out some of the bad with my nothing-went-wrong experience. The order was delivered on time, all the details were correct, and it tasted like Papa John’s normally does.

3. Papa Johns Pizza

LEAVE AN OPINION
191 reviews
Papa Johns Pizza
Location
5
Price/Quality
5
Service
5
Parking Quality
5
Quality Wifi
5

Address: 313 H St NW, Washington, DC 20001, United States

Schedule: Open ⋅ Closes 1AM

Telephone: +1 202-986-2222

Guy: Pizza restaurant


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Joseph Monroe Jr: Though I have come to this store multiple times and had service that could only be characterized as Ghetto, the dedicated of the gentleman closing the store five days a week needs to be noted. This guy is catching the flack of all of the missteps his coworkers perpetrate. Some support and recognition may pay off in significant dividends.

Going2be jaydawayda: Do NOT ORDER FROM HERE. Terrible costumer service. I called to order and see if they did delivery for my area. And when I stated my address this man answered Getting smart with me saying we in NORTHWEST you are in NORTHEAST we don’t DELIVER THERE YOU KNOW YOU LIKE ALL THE WAY ACROSS TOWN. With attitude. Like I should know if that’s far?? My area is 10 minutes away so NO I did not expect it to be considered far. I never seen someone get smart like that on the phone for a simple answer. And then had the audacity to hang up on me. I would’ve been willing to pick it up myself since it was going to be a big order for an event. He sound fruity too so I hope the manager know who i am speaking of and set him straight because you’ll lose money for your company keeping him on the phones. The man must be miserable from not being paid enough. Poor man.

Andrell Rice: Customer service is horrible. Me and my friend was on our lunch break and decided to go to Papa Johns, so he ordered his pizza and came ready while they didn’t even try to serve me and was waiting there until someone would take my order. I can’t even explain i jumped over the counter like a Karen and started kicking everything down. I even said I was sue this place and get my money

Fees Johnson: The customer service here is horrible. I ordered two pizzas, only one was delivered. When i called, i spoke to one of the employees and told them what happened. His response was “i got you”, he didn’t explain anything further. I told him i needed my pizza. He told me it was on the way and said don’t worry i got you. This was frustrating because my pizza was cold, i had to wait longer and they were no help to me. I’m never ordering from there again!

Annegret Hünerfürst: Very few choices for non meat eaters and sooooo fatty! There was so much oil on in and unter the pizza. Felt very sick after. Never again. Might be good if you’re drunk or hungover.

Skeet Daugherty: They literally tried to tell me that this pizza was NOT burnt!!!! They refused to replace the pizza, and they left it on the burner for almost 10 minutes before they boxed it and handed it to us!!!! I couldnt even get my reciept for this 16 dollar, plus tax, burnt pizza!!!! We are completely dis-satisified with papa johns, and hope they contact us in the future to try to fix this unresolved issue. I would not reccommend papa johns to anyone as of now!!!!

Amber Winningham: Literally the worst. I called and place an order the 2 large pizza deal and order never came.we payed via over the phone and Ee ordered for a corporate event hoping to surprise out employees. When I spoke to someone from location over an hr later they were not friendly and stated they couldn’t help. Won’t make the mistake of ordering from here Again

Khoi Nguyen: Really bad location. Took over an hour for pizza. Driver got lost in DC. Didn't have plates, crushed pepper no Parmesan cheese. Called the location 4x to check status after it said delivered

Melissa Lutz: It was not the most amazing pizza I ever had, but it was good. For $12 and an 8 minute wait, I had a decent hot late night treat!

Marie G.G.: Pizza was sliced so uneven that one part of it was like 5 times bigger than other. We took 3 additional garlic sauces and thus got 4 sauces with unknown condition but totally inedible. So dissapointed.

4. Papa Johns Pizza

LEAVE AN OPINION
269 reviews
Papa Johns Pizza
Location
5
Price/Quality
5
Service
5
Parking Quality
5
Quality Wifi
5

Address: 3827 Pennsylvania Ave. SE, Washington, DC 20020, United States

Schedule: Open ⋅ Closes 11PM

Telephone: +1 202-584-1700

Guy: Pizza restaurant


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K Jay: The worst pizza I have ever tasted. It was disgusting. I tried to eat just the toppings and it had absolutely no taste, matter of fact, it had a weird taste. To make sure it was not me, I offered a slice to my guest, and they concurred. As you can see, the pizza is over baked and looks peculiar. …getting harder to support such establishments. A disgrace to the brand.

Hilda Jackson: Please make sure you ask for your receipt upon leaving. I ordered a large pizza and wings came up to be $40, which wasn't the actual price. A young girl and overly nice guy distracts you when getting your food after they trump up the price and definitely don't give you the receipt. Please be vigilant here.

Rochelle: I’m not really a big fan of chains but this location is the closest/fastest for pizza on Uber Eats. So far I’ve been pleasantly surprised compared to what I remember about Papa John’s. The only problem I’ve had is not getting drinks correct but other than that definitely recommend for a quick pizza.

CC ME: Terrible service my husband called in a pizza and they gave him the wrong pizza. We had to come all the way back to the store and they act as if they didn’t make a mistake. Worst service ever!!!

Tiffany Bridges: I WISH I could have given 0 stars. Do yourself a HUGE FAVOR and don't order from this particular location. The most ignorant young minded KIDS working here with no real customer service or communication skills. Some of these young ladies working here have the Nastiest attitudes. The manager is no better. He acts just like the staff and could care less. Terrible service.

ShKayla Toyer: Will NEVER EVER come back to this location again. Please be cautios when using you're card at this location and make sure you check the next day about how much money really came out of your account because they say one price but a whole different price will be taken out.

Raine A: Do not order from here! I ordered pizza on 12/29/21, but the delivery driver refused to bring the pizza to my door, so I told him to take it back. I have ordered from this location before and the order was always brought to my door! I called the store and the supervisor was “too busy” to speak with me, but I was assured the refund had been issued and would appear back in my account the next day. The next day came and nothing, so I called back and was told my refund was never issued and there was nothing they could do because the supervisor wasn’t there. I filed a complaint online and nothing. I called the customer service number and spoke to a representative who informed me that someone would get back to me in 48 hours, but still nothing! After 8 days, I finally called my bank and filed a dispute and the refund was in my account the next day.

Linda R: I love this pizza even though I had a one time experience that I am my family was unsatisfied with thepizza. It was dry. Very light sauce on it. Yes I will give it another chance.

Pebbles Davis: I just got my pizza from Papa John's I ordered it at 6:04pm and got it at 7: 30pm the pizza is so cold it tastes like it was cooked yesterday. $54 to eat cold pizza is horrible!!!

camberappin: I ordered at 10, the guy on the phone said 30 minutes.. now they closed like...?! ITS BEEN A WHOLE HOUR MOE

5. Papa Johns Pizza

LEAVE AN OPINION
67 reviews
Papa Johns Pizza
Location
4
Price/Quality
4.3
Service
4.1
Parking Quality
4.7
Quality Wifi
4.9

Address: 4656 Wisconsin Ave, Washington, DC 20016, United States

Schedule: Open ⋅ Closes 12AM

Telephone: +1 202-244-7272

Guy: Pizza restaurant


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Levester Green II: Always good for some tasty garlic wings!~

Rachel Moreno: Ordered online. Never received my delivery thatthey claimed was delivered. Still been on hold for an hour. They wont answer their phone. Customer service is terrible.

Marriam Ashraf: Rude!!!! Worst place ever!!!!! We ordered online n picked it up and the lady was so rude. I told her our order was ready for pickup and she said you gave you wait five min. And when I added soda she told me to wait another five minutes because she was busy. After five min asking again she was so rude and said next time I N won’t give out unless you pay online. I mean what the hell is that. Never going here again!!!!!

Annelouise Mouchel: Extremely disappointed in the service. Don’t recommend.

janning schrotter: Good Place Lovely and Very Nice

Frederic McQuibban: Pizza two hours late, didn’t even apologize.

M K (Maury): Not in my area

adolphus last: Great Service, Mumbo Wings, are good, pizza to

C. M.: Thanks for the extemely bad experience today. I gave you a third chance but now I need to express my discontent with your service. I do not know where to start....maybe with the hair in my BBQ chicken pizza that actually looked like PUBIC HAIR, because there is no way anyone can shed that much hair. In addition to that, the pizza arrive barely warm, missing my extra garlic sauces, peronccini and a missing chicken wing. I truly hope you get shut down.

Alex Grinzov: Ordered 1 large pizza. After 15 minutes the tracker said its ready to pick up. Came into the shop in another 10 minutes. The pizza wasn’t even started. Waited for another 20 minutes outside. Ridiculous!

6. Papa Johns Pizza

LEAVE AN OPINION
112 reviews
Papa Johns Pizza
Location
4.5
Price/Quality
4.5
Service
5
Parking Quality
4.9
Quality Wifi
4.2

Address: 5764 Georgia Ave NW, Washington, DC 20011, United States

Schedule: Open ⋅ Closes 11PM

Telephone: +1 202-723-7272

Guy: Pizza restaurant


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omorgan: They did NOT deliver curbside and I specifically checked Drive-In Check InI was 4 or 5 steps away. Right in front of store....Pizza was ok👍 Just service "bad joo-joo"

Vondetta c: Service great..pizza sauce could have been more spicy

Taylor Fraiser: I came in here this evening after placing my food order online. I waited the expected 20 minutes, and then rolled on in here. I ordered some garlic knots, chicken wings, and the garden fresh signature pizza. If I was going to eat pizza tonight, I definitely wanted something healthy at least. This pizza includes green peppers, tomatoes, mushrooms, onions, and black olives. I'm not a big fan of mushrooms, but black olives are definitely my favorite! My order isn't quite ready yet, as I sit here on a small bench inside the restaurant waiting for everything to be prepared. I can't wait to dive in! Perhaps if they could give me just the garlic knots, it would settle my growling stomach. Oh well I will remain vigilant and patient!

Sol Harris: Horrible service, forgot my order and never even told me the resolution. I sat for 45 minutes. After driving for 20 just to get it. Horrible place, will never come here again.

Julie Love: Today is a snow day. It was 4:15 in the afternoon. Didn’t want to go out. And, I live very close to this location. Ordered a small chicken veggie pizza (no onions), chocolate chip cookie and 2 liter Diet Pepsi. They said it would take 40 minutes. It only took 25. They called once they arrived and brought it to my door. Pizza is hot. Cookie is hot. Diet Pepsi is cold. And, pizza had no onions as I requested. It was yummy. And, it looked appetizing. The experience was perfect. Even ordering on the phone was good. I had a great experience from beginning to end. Pizza was good. Cookie was good. After reading the reviews, I almost didn’t order from this Papa John’s. I’m so glad that I did!! 😃

Jim B.: Although the prices are high, I'm trying to get into them. The Papadias were good. I had the pepperoni meatball one. Not a lot of meat or sauce. Very little cheese. So, when I got home, I put some cheese on, some bacon bits and spread the dipping sauce inside. It was Bangin !! Not a bad deal for $6. But I could have gotten a full small pizza and folded it in half like in the old days and been good. My sister had the Phillip steak. She really enjoyed it. She said it had plenty of meat. I'm going to try that next.

MICHELLE BAILEY: Outstanding Papa John’s Georgia Avenue NW service! And my pizza was still hot with a crispy crust...delish!! Lovely driver was customer focused!

MW 7: This location should be shut down or visited by the corporate office. They do not understand basic business acumen. I ordered sausage. They ran out of sausage and threw what they wanted on top of the pizza for me to eat. It was worst because I ordered through Uber eats. I had to call all around DC trying to figure out what location prepared my order to complain. Update. Good news. I spoke to the manager and the pizza per the correct order was delivered promptly. I appreciate that but will change my rating during my next experience if any.

Julie Roberts: This papa Johns should be shut down!! We ordered from there , said it was coming, waited over an hour, then they sent an email saying we weren't getting our pizza due to not answering the phone. We sat here and the phone with perfect service never rang. We never got our pizza and when i called they were rude too. Seriously!! NEVER order from there!!!!

Courtney Glotzbach: This crew helped me celebrate an engagement by going above and beyond with heart shapes and writing a special message—way over the top customer service!!!

7. Papa Johns Pizza

LEAVE AN OPINION
197 reviews
Papa Johns Pizza
Location
4.2
Price/Quality
4.7
Service
5
Parking Quality
4.5
Quality Wifi
4.5

Address: 4020 Minnesota Ave NE Ste 114, Washington, DC 20019, United States

Schedule: Open ⋅ Closes 11PM

Telephone: +1 202-396-7272

Guy: Pizza restaurant


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Luis Napoleón López Narváez: The quality of the pizza is not like the best but it is also not the worst. I don't like that the pizza is very thin and that they add too much cheese to the crust.

Khoi Nguyen: Loved this location and how friendly the staff was. I've placed large corporate orders in the past and they never disappoint. They aways go above and beyond even ensuring mulitple times that I will be picking up my order the next day. Staff here is always willing to help and food is very consistent. Order from here and you'll always get top notch Papa John's quality and service!

Wendy Farhat: I live one block in fact not even a block a half a block from the store. Every time I order pizza I have to call them and ask them to be the first delivery and they never listen and I end up being the last delivery by the time I get my pizza it is ice cold like it's been sitting for hours. Just spoke to the manager Carlos and he acted like I was lying telling me I can't be the first delivery it goes to who orders first. I will never order again from the store. I ordered the pizza at 6:37 and just received it at 8:10 p.m.

rahwa tesfay: I hate this place. They keep hung up on Me. I ask to place on other order. They employee have attitude. They told me they don’t have person speak Spanish. I was speaking English. They don’t have even manger . This is sad place to order pizza

Breyanna Johnson: I ordered a pizza at 2:44pm and then didn't receive my order until 6:25pm. I continued to call and recieved an automated call about my order, then called again finally an actual person answered the phone, she was very rude with her communication and told me to call back 10min if I didn't recieve my order. I called back 10min later and was sent a new order then only offering cinnamon balls as compensation for my time waiting and wasted another 1hour and 30min passed and the Delivery driver didn't come to my door. The pizza of course wasn't fresh or hot. This was a very trifling, disrespectful and disgusting experience.

Carshawn Lee: My reason for 2 ⭐ -⭐My pizza toppings was inside the box literally NO toppings was on top of my pizza -⭐ Never received my chicken wings -⭐Customer Service was basically calling me a liar because I stated i never received my wings but driver said he delivered which he never did HE MUST'VE ATE THEM BECAUSE I NEVER RECEIVED THEM

Michael Wright: Employee Tamiya Williams was very courteous just a delightful personality. Joyful experience. Definitely will be back.

Amee Reviews: Get this lunch special 12-4pmpersonal small pizza with 1 topping for $6.99

Robin Perry: I would like to commend the young lady answering the phones at the Minnesota Ave, NE store. You went beyond the call of duty to assist me with ordering for my mom who lives in a senior building. You don't get good customer service from young people working so I am extremely appreciative.

Manuel Koppa: I read the reviews on here and got nervous after I had already placed my order. Since I didn’t receive a confirmation e-mail after lacing an online order I called to make sure they got my order, the young lady who answered was very polite and said my driver was leaving out and would be there shortly. The young lady who was the driver got to my house very fast and was also very polite. The pizza had slid to one side of the box, but that wasn’t a big deal for me. Guess I caught em on a good night, but this pace is straight! I’ll be going back! Stop sicin personal issues on here to give this place a bad rep, y’all got me nervous for nothing, they cool. Order y’all Papa Johns man!

8. Papa Johns Pizza

LEAVE AN OPINION
173 reviews
Papa Johns Pizza
Location
4.9
Price/Quality
4.3
Service
4.8
Parking Quality
4.1
Quality Wifi
4.6

Address: 1348 Brentwood Rd NE, Washington, DC 20018, United States

Schedule: Open ⋅ Closes 12AM

Telephone: +1 202-832-7272

Guy: Pizza restaurant


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Tyesha McBrayer: On Feb. 16, 2022. I placed an order when the store was about to close. The team members are always professional and have great customer service skills. I would like to send out a special request to Christina and James for going an extra mile just to make my household smile. First they both were patient and available when I needed for my order to be completed correctly. Christina ask me if I need paperplates and napkins and she also went an extra mile just to add extra jalapenos peppers to my order. James arrived to my home in no time with a smile on his face and athough I had a large order, the pizza was still hot. James was genuinely respectful to my household. Which I had no other choice, but to tip him with no problem. Thank you guys for your excellent customer service skills.

Royalty Diamondz: Bad service I ordered my pizza at 10:58 an still ddnt get my pizza on time it’s now 1:28 in the morning they said it was 4 orders in front of me an I was the 5th if that’s the case you ppl need to hire more drivers because this is unacceptable I could’ve made a different decision earlier if I had to wait this long for my food

Danielle Scott: I’ve been ordering from this location for about a year now. And the food is always delicious (or saucy as my daughter would say) lol I usually order delivery but yesterday I did carryout. Food was fresh and hot. I didn’t catch the young man name but he was kind and he thanked me for ordering and invited me back to order again which I will. Keep up the great work guys!!!

Tina Smith: Teresa is the only reason I order here, she is so pleasent, and always have good customer service, ... Thank You Teresa!!

Kavina Greene: Delicious and super fast delivery! Everything looks good! Pizza, wings, and the cinnamon pull aparts!

Middie Kang: Ordered large quantiities of pizza for the company and they had Superb customer service( thanks to Christina ), Pizza was delicious, Delivery came at promised time. I give all AAA!!! Thank you

Lakeesha Bland: We ordered 8 pizza's for the office lunch when I arrived to pick them up i was told my order was cancelled but the young lady put the order back in and prepared them as quick as she could bless her heart and I hope her foot is better 🙏 Thank you ma'am

Beautiful: This location ONLY got one star because of the young lady that helped me. She was very nice. However the overall experience WAS A NEGATIVE STAR EXPERIENCE. The actual location is very small and the area is sketchy. Very sketchy. But if you push pass that and actually order you’ll probably kick yourself later realizing the signs before you even order are evident and should not be ignored. I ordered carryout. I called and placed my order. I arrived 20 mins later. And my pizza was still not done. I was told I had about a 7 minute wait. How? Idk. So, when I did get my pizza it had absolutely no sauce on it. When I called to find out why, the guy who answered basically laughed it off saying “yea that happens a lot” ..: there wasn’t a gesture to try to correct it or anything. Granted I ordered pick up, I wasn’t asking for a now delivered pizza but I think that would’ve been appropriate. However my children suffered through their cheese bread shaped pizza. Please rethink before dinning here.

Irene Conforti: Really delicious and fast pizza but more than that, we have had exceptional service. On a Friday night, the owner, Todd was working away with a staff that was flexible and met my requests with a smile. Definitely recommending this locally-owned shop who employs super sweet people oh and yummy pizza! :)

omorgan: GET DELIVERY from this location only. Carryout is a no go, lots of people like to loiter and smoke weed in front of the area of the store. Sorry to call you out Mary Jane... Good pizza though 👍

9. Papa Johns Pizza

LEAVE AN OPINION
142 reviews
Papa Johns Pizza
Location
4.2
Price/Quality
4.2
Service
4.8
Parking Quality
5
Quality Wifi
4.6

Address: 5860 Columbia Pike, Falls Church, VA 22041, United States

Schedule: Open ⋅ Closes 11PM

Telephone: +1 703-379-7474

Guy: Pizza restaurant


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Papa Johns Pizza: what do users think?


Mahad “Gaabow” Islam: This is second time it was less than quarter mile from delivery locations. They never pick customers call and the manager was rude. Papa John please close this location. My pizza and wings was very cold and they will not pick my calls to accommodate anything.

Katherine Williams: The order was quickly processed and out for delivery, but I received the "on its way" text at 8:25 and it didn't arrive until 9:12, despite the shop being 5 minutes away from my home. I understand they deliver multiple orders on one trip, but over 40 minutes is ridiculous. The delivery man was then surprised when we did not tip him. On top of this, I ordered cheese sticks with garlic sauce and was instead given marinara. And, as you can guess, the cheese sticks were dry and getting cold. I've had much better experiences with other locations and will definitely not be ordering from this one again.

Brianna Cerniglia: Really great customer service! A drink was forgotten (stuff happens) and they sent the driver back with it and a extra drink. The driver was super nice and apologetic about it. The food came hot and tasted great. Definitely my go to for pizza now! Thank you ❤️

L M: Update - I finally had a day where I ordered and received a single pizza hot and fresh within an hour. I gave them another star to reward them and try to be optimistic at the same time they are addressing the issues. The pepperoni slices were skimpy as usual. Still a far cry from the commercials. I will update again if they continue doing better or revert, and adjust the rating accordingly. ____________________ If you live within a mile, they will deliver to you last, and everything is cold. Every. Single. Time. It has gotten so bad I no longer add a tip, and order 2 hours before I want to eat.

Diamond Maybin: The worst delivery experience. My family and I waited 2 hours for the food to be delivered, and it never made it. I called to check on the status and was told my order was cancelled. When trying to receive a solution the “manager” said they’d done everything they can do and hung up the phone. No solution offered.

Lorie Beyer: If you want pizza delivered extremely late and cold when it gets to you, this is the place for you. The worst experience ever. This goes for other locations too.

Rofaida Elsafty: They serve excellent food for reasonable prices, there is no waiting time even when the place is loaded. Manager of the store is proactive, very friendly and instantly work on ur online order They make the best pizza in falls church area. Whenever i place order, it takes less than 15 minutes for pizza to get ready. All employees are very nice. Manager himself is extremely gentle and provide the best customer service. I would highly recommend this papa johns chain. They always do their best to provide great service and quality and they do deliver that. The staff is kind and the pizza is always delicious. I appreciate their work!

Ms. Wise: The service is typically prompt however, delivery can be iffy. My pizza arrived a little banged up.

Anthony Forsythe: They use DoorDash. An DoorDash sucks. Pizza was good but cold.

Jeremy Atkinson: Pizza was good. The process of getting it was horrible. Took an hour and a half for a carryout pepperoni pizza. There were 10 of us cramped in a little waiting area trying to get our orders and no one was even acknowledging us, telling us what was taking so long, or even checking our names to see if the big pile of pizzas they had sitting on the rack were any of ours until after 25 minutes i got fed up and complained to the guy making pizzas and then he just said that it wasnt his job to do that... Terrible customer service.

10. Papa Johns Pizza

LEAVE AN OPINION
73 reviews
Papa Johns Pizza
Location
4.5
Price/Quality
4.9
Service
4.3
Parking Quality
4.5
Quality Wifi
4

Address: 7200 47th St, Chevy Chase, MD 20815, United States

Schedule: Open ⋅ Closes 11PM

Telephone: +1 301-654-8282

Guy: Pizza restaurant


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Casey Johnson: Did in store pickup… you can’t put this pizza out there… it’s looks awful… crust is flat and dry and it looks like they forgot to put cheese on it.. this was not good.. should have checked the box before I left

Chris Lundquist: I live 5 minutes from the restaurant and a delivery order of 2 pizzas took over an hour to arrive. It’s a chain pizza place so it’s not like you’re judging with high standards to begin with, but sometimes you just want quick delivery of simple food, and this place misses the mark unfortunately. Recommend going with a local alternative instead if you’re in the mood for pizza.

Hafsah Bakri: The worst service today never again we waited 2 hours to get a pizza from walking distance shop it was the worst so disappointing

Khoi Nguyen: Friendly fast service. This location never disappoints. I order all the time from here

Corb Land: I'll go two stars, because the last couple of times I ordered it was pretty good. However, this last time I didn't even get food. I know times are tough for finding people to work. But the stoner AJ was TERRIBLE!

Brianne Triggs: I always have such a great experience with this Papa John's. I order delivery from them all the time and I'm always happy. They have really friendly drivers and my order is never missing anything, even down to the number of sauces. Online ordering is easy and convenient, especially if you create an account. You get rewards for ordering, which is awesome. The food itself is really good as well, I'm just really impressed with the ordering process and especially the delivery.

Juan M: This is my first time buying at Bethesda location and I was very disappointed because my food was over cooked, I used to buy always at rockville pike location and I can said today that bethesda location do not deserve 5 stars, the may learn to don’t over cooked people food again.

Trenton Kunz: Fast & friendly service. Location easily accessible however food differs everytime.

Vivienne Halston: I'd give it a 2.5 if that was a choice as this place is mediocre at best. This location has literally never gotten an order right. If you pay for sauces or sides its 50/50 on whether you whether get them. One time we ordered 5 pizzas 1.5 hours from close and they called to ask if we meant to order that for tonight or if we meant it for the next day. It was odd and felt like they just didn't want to do it. We finally ordered again last night for the new stuffed crust and I can't tell if the location or Papa John's that's gone downhill. Small pizza was burned and looked thin crust (which we didn't order), none of the extra sauces, stuffed crust was ok though. We ordered contactless and no doorbell, they stood on the patio and knocked and woke up the kids. Just don't expect them to impress you, lower your expectations immediately.

Kelsie Ware: So we used to order from this location somewhat frequently and it was always at least decent, however, after receiving a cold pizza with no peppers or garlic sauce in the box almost 30 minutes PAST the 45 minute delivery time we were told, I called the store and a gentleman named Malik ARGUED that he and his driver had called us before even finding out what order we were. Turns out obviously they hadn't called us and they tried to offer us a 50% voucher. The next day I call the GM to notify him of our disappointing experience and he was apologetic and offered to apply a voucher for a free pizza for our next order to our account. He verified the account we ordered from and said it was added. A few days later we log in to order pizza, and there is no voucher on the account. So I call in to place the order instead, and after being placed on hold and shuffled around by three different people, all trying to take my order for the first time even AFTER I had placed my order and asked about the voucher, I finally get a manager on the phone. The guy explains I still need to pay the delivery fee (fine, whatever) and finally places my order. The pizza arrives and appears to have been carried VERTICALLY. I will post the picture. The pizza is all scrunched up to one side of the box, with the middle pieces folder under each other, cheese stuck to the top of the box, and YEP, COLD. So my boyfriend calls to explain the problem and the guy on the phone didn't understand the difference between the FIRST pizza we had complained about and the pizza we were CURRENTLY complaining about and once again tried arguing that we hadn't called in the 24-hour policy window for complaints. After explaining that we were calling about a pizza that had just arrived, he just tried to offer us the 50% buy off, no apologies. So we informed them that we would not be ordering from them anymore and they're a terrible representation of our favorite pizza chain. I hope someone in their managerial offices sees this and straightens them out, because they really are the WORST Papa John's I have ever dealt with.

11. Papa Johns Pizza

LEAVE AN OPINION
126 reviews
Papa Johns Pizza
Location
4.3
Price/Quality
4.3
Service
4
Parking Quality
4.5
Quality Wifi
4.5

Address: 4106 Mt Vernon Ave, Alexandria, VA 22305, United States

Schedule: Open ⋅ Closes 11PM

Telephone: +1 703-299-9555

Guy: Pizza restaurant


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Naudia Simms: Worst Papa Johns EVER! It’s National Pizza Day so we decided on Pizza tonight just to be supremely disappointed! My pizza arrived thrown all over the box with cheese and toppings falling all off. Like really? On NATIONAL PIZZA DAY? This is supposed to be your time to shine! Don’t get me started on the wings that I ordered and asked to be WELL DONE! Take a bite and it’s squishy YUCK! Anyway, never ordering from here again. I’ll stick with Pizza Hut.

Daniel Craig: Man I have worked at other papas during Covid and this pizza I just got from this store is straight fire. Sooo f@&ki. Good. High rive I’d like to add for all the helpless people I just saw in comments. When you order online it tells you the time link it to expect and that changes based o how busy they are. So calling ain’t helping. Your were notified If your doing carry out and leaving the food for 30 mins that’s on you All the negative reviews I read seem to be of helpless / entitled people. That 30 mins or less promo of dominos pizza died in the 1990’s. Read the instructions and guess what , it will all work out

Matt Morrell: After calling to confirm an online order didn’t go through we were told they would start working on the order right away and it would only take ten minutes. An hour later, still no pizza. It eventually arrived to an overly hungry class of children. This was for a birthday celebration at a preschool and it negatively impacted the kids and staff by being so late. Would never order from this location again.

Dan AA: I ordered Large pizza from this location . I found baby roaches on pizza. I would never ever go to this location. my wife is pregnant and we both had a Pizza. They claimed they always give us fresh Pizza but they don't. very bad customer service. don't order from this place it's very unhygienic. I don't think so I would be able to eat papa Johns pizza anymore.

Miritza Thorpe: The worse papa Johns in the nation! Their phone doesn’t work, it doesn’t transfer you even if you wanted place an order. My pizza on a Wednesday night took over two hours and the location is less than a mile away! I would give this location zero stars if I could.

Jalen Graham: When delivering food to residents, please honor requests to "leave at door." Multiple times when ordering, I have checked the box on the website AND indicated in delivery instructions to just leave pizza at door; every single time, delivery drivers have knocked, and this last time, asked if I can't hear their knock and lecturing me on their dislike of leaving delivery items at the door. I get this may be a courtesy, but this shouldn't be given at the expense of blatantly not following delivery instructions or company wishes. Also, please cut pizza better.

Garrett Schwier: I was delivered the wrong pizza. I ordered a large with pepperoni, sausage, and green pepper for dinner. Simple. Easy. Delivery was late, about 45 minutes later later they said it would be. And, even worse, I was delivered the wrong pizza. It had pepperoni, spinach, and stuffed crust. The receipt tagged it as my pizza with my toppings, but was clearly someone else's pizza. When I tried to call the store to voice a complaint, the number was disconnected. I was only able to speak to someone after selecting the option to "place a new order", which got me to the cashier. But she then transferred me to the "manager", which turned out to be another disconnected line and the call ended. The service is absolutely atrocious, guess I should have checked the reviews since others have had these issues.

Chamea Outley: The worst place ever. I ordered delivery online and waited for it all night (until the store closed at midnight) and it NEVER came! Yet the store marked it as delivered on the app. Just ignorant.

muscle man: After a long an tiring day, My family and I were hungry for pizza. We accidentally put the wrong address, so we called to change it, The first 5 times they hung up, the 6th time they answered then hung up, that happened 2 more times after. Then we called a few more times, transferred us to a different number then hung up. We finally get to talk to the fully and they put us on hold for more than 20 minutes. Will not purchase again because of horrible and rude service. The manager also hung up on use multiple times. Please don't support places like this, support better pizza places.

Erika Velasquez: Worst place 2 hours to deliver i ended up canceling the order and still had the delivery driver come to drop off after i told them i was going to cancel

12. Papa Johns Pizza

LEAVE AN OPINION
111 reviews
Papa Johns Pizza
Location
4.9
Price/Quality
4.9
Service
4
Parking Quality
4.5
Quality Wifi
4.2

Address: 10747 MD-210, Fort Washington, MD 20744, United States

Schedule: Open ⋅ Closes 11PM

Telephone: +1 301-203-5000

Guy: Pizza restaurant


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Alex S: Highly disappointed, this is what our pizza looked like when we first opened the box. Don’t know if the delivery person dropped it or if this is just how it was put in the box but this is ridiculous. Cheese clearly fell off of three of the slices and some slices were overlapped on each other. Like really guys?

David L Warfield: I have ordered from this Papa John's a couple of times and have enjoyed it immensely. Visited last Thursday, at about 1:30 p.m. and had the worst results possible. I've known the people who are usually there, but the crew that was there Thursday afternoon need remediation training on customer relations. At least acknowledge when it customer walks in the door! I had walked in to order a pizza, stood there for a couple of minutes, even opened the door for who turned out to be the manager I think, and no one said a thing to me. I turned to a customer who was sitting and told him I guess I'm not going to order a pizza here, then I walked out. No one said a thing to me! If that's how a business is going to run you will see my back every time! By the way, the guy opened the door for, didn't say thank you or anything to acknowledge that I done him a favor. I thought how effing rude. My recommendation, remediation training; to everyone else may be go somewhere else

Darwin Medrano: I ordered two pizzas and the messed up my order, one of the order was half Philly cheese stale and half chicken with pineapple, they just put a few pieces of chicken on one side and a few pieces of pineapple on the other side and no Philly cheese stake but they charge me for it. When I call to let them know the guy basically hanged up on me and didn’t answer again. Not coming back to this place.

Christopher Estorninos: **worst pizza company ever** I for one, was a loyal and committed customer, here at Papa Johns in Fort Washington. However, a few weeks back I had THE most unfortunate situation with this location. My ordeal took exactly 3 hours to receive my order, adding an unnecessary 2nd delivery. It started when I decided to have pizza with my niece and nephew who were visiting me that day, I used the Papa Johns App to order my pizzas and dessert, along with a bottle of Pepsi Soda. Within minutes, I received a notice that my order has been received and that my order was being made. About 15 minutes later, I received another noticed indicating that my order was now, en route to my address. From the time I received the initial notice to the time my nerves began to twitch, mind you this is 2 hours now since I began this order. I called the business and I spoken to the manager. According to him, the delivery man had confirmed that he has already delivered my order to the specified address. At that moment, I was swelling with frustration and confusion for the very fact I have been standing at my front door for the past hour and a half, staring out at the front street with no sign of pizza or papa johns or anything in that nature. I calmly attempted to explain that no such pizza has been received and that NO SUCH Pizza Courier of Papa John's has interacted with me in the last hour. Which can only explain that your delivery person is LYING! The manager then ACCUSES me of not being in the correct address, he had the audacity to ask, " Are you sure you're even in Fort Washington"? "Maybe you're not at the right address, because my guy said he handed it to you." The manager then later to discovers that my order was delivered, but to the house next door. Obviously, reading numbers is hard especially for Papa John's delivery service. The manager in question promised to compensate me for this error which is 50% off my next order but i doubt I'll ever return to this business to ever use it.

Iriana Cruz: Food was good! I ordered pizza a couple of years ago and the pizza was not sliced but decided to go last week to give it another try and everything was good. I'll be getting pizza again soon!

C. S.: The manager is so rude & nasty, it's amazing that he has kept his job for this long. Forget about quality customer service: they will mess up your order & refuse to give you a refund or replacement. So regardless of what you end up with, you still have to pay PLUS you have to pay for really bad attitudes from the staff.

John Payne: Never order delivery from here, if you can help it. I won't elaborate. I would say 4 stars, but gave it 1 because sometimes when you do pick up you they have special behaving (entitled millennial) working the front who can not comprehend what customer service is about. Nevertheless, the pizza is always on point, and so I had returned. Not anymore though. The company, besides the location, is beyond my class of individuals.

Danielle: The store staff beyond the driver I met were rude and disrespectful. I don't typically order from Papa John's anymore, but its close to the holidays so felt like a treat. The pizza took an hour to arrive. I used my points for a 10.00 credit- my balance for thr driver would have still been 23.00 not including tip. We call the restaurant and the person on the phone NYA (if that's her name was incredibly rude and disrespectful because I called to question the order regarding the "new" total of $56.00. Calling to add 2 sauces should not increase a total by almost 20.00. She refused to adjust the price that was originally send witg my online order. Slammed the phone and said call corporate..So, in turn I handed the driver the pizza and chicken bites to return to the store. He even texted me personally a few moments later to apologize twice for how they were so rude and handled the order. Please note: The manager Matthew supposedly wanted to send the driver back with the same, cold pizza complimentary. n Not to be funny but to me this is not a full resolve. The customer service at this location is horrible. For almost 60.00 on pizza, I would expect better. Going forward we will just order from Topilinos, & pizza or one of the other local pizza places that value our money and respect us as patrons. Pass on this location.

Derek W. Goad: i ordered and i paid. when food arrived, one of the boxes was supposed to have cheese sticks. it was empty. this papa johns location literally sent me an empty box. i called to speak with the manager. he told me there was nothing he could do. he would not give me a refund or send another driver to fix the missing item. he wouldn't even give me a gift card. never coming back!

Olrac Balthazar: When I think of pizza on dinner it's always papa John's but everytime me and my wife eat it we end up having a diarrhea. Worst is I let my toddler ate it hoping this time we'll have no problem, and he also end up with diarrhea. You're pizza is very good but I don't what the heck are wrong, probably the ingredients we're not clean enough, or maybe expired ingredients? Please fix this, I know I'm not the only one experiencing this. Please! You don't want to lose customers right so do your job and people will have no problem with your pizzas!

13. Papa Johns Pizza

LEAVE AN OPINION
153 reviews
Papa Johns Pizza
Location
4
Price/Quality
4.2
Service
4.2
Parking Quality
4
Quality Wifi
5

Address: 1460 Addison Rd S, Capitol Heights, MD 20743, United States

Schedule: Open ⋅ Closes 11PM

Telephone: +1 301-324-7900

Guy: Pizza restaurant


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Darrisa Jones: I had a bad experience tonight ordering from Papa John’s on Addison Rd South. I ordered a bbq chicken pizza. I thought maybe the ingredients are cut up really small hiding under the cheese. So I tear my first slice apart🕵🏾‍♀️looking for the rest of the ingredients. Turns out, I received a pizza with bbq sauce, bacon and cheese, no chicken and no onion. I also ordered honey chipotle chicken bites, those were okay but my blue cheese dressing was very green and the ingredients were separating. I’m pretty sure the sauce is spoiled. To top it off when I opened the door to collect my food from the delivery driver I see him running through the parking lot about to leave with my food after lightly tapping on my door twice in a 3 second interval, literally. I was shocked. I turned the lights on as I was coming down the stairs and everything, and he still tried to dip with my food. I am a manager at a restaurant, I take service quality seriously and I like to get what I pay for. I will definitely be calling them back in the morning to find a better solution to the problem. The person who answered the phone when I called this evening offered a solution but after getting off the phone, I wasn’t actually satisfied with the conclusion.

John White: Ordered two pizzas and breadsticks. Received wings instead of breadsticks. Pizza was not cut all the way. 6/6/22 5pm(ish)

calvin dixon: I ordered a stuffed crust pizza and cinnamon pull apart today for delivery. The pizza was covered in flour and the pizza was almost uneatable. Definitely couldn't eat the crust due to so much flour. I order here often and I'm highly dissatisfied with this order.

Jeremiah Williams: I hate this place this food takes forever to get here never come here🤢🤮I ordered a pizza at 8 o’clock it is about to be 11

Jasmine Smith: I order pizza off-line the amount of the order was $33 & some changeWhen my order came the amount on the receipt say $38 & some change

Tinisi Kuhn: This Papa John's is so unprofessional. Whomever the female manager is needs to be trained again on customer service. I will not frequent this location again until I see some change in the professionalism.

Lori Musgrove: Every time I order from the Papa john's up the street from me, the food is fresh and hot. You can tell that the chicken isn't microwaved. I will always order from there!

Morgan B: I ordered a "thank you" pizza from this location online then called and asked for a extra sauce with my pizza. Instead of garlic sauce I received packet sauce but the delivery guy Tim was kind enough to go back and get me garlic sauce. I really appreciated that 😊.

Howard Yates: I celebrated my graduation last night in this excellent restaurant. happy to tell that it was a astonishing evening and the place was certainly the reason for this fruitful gathering. The crew helped in a splendid manner, the meals were very good and my buddies were extremely thrilled. We shall absolutely return for more events. thanks very much.

Drew Kelly: Great staff. They have no problem bringing my pizza to my car when I have my son. Always pick up the phone. Open late.

14. Papa Johns Pizza

LEAVE AN OPINION
121 reviews
Papa Johns Pizza
Location
4.9
Price/Quality
4
Service
4.5
Parking Quality
4.9
Quality Wifi
4.4

Address: 2440 Wilson Blvd, Arlington, VA 22201, United States

Schedule: Open ⋅ Closes 12AM

Telephone: +1 703-243-7772

Guy: Pizza restaurant


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marcus burkes: For fast chain pizza, they surprised me!! I grabbed the New York style pizza deal and almost ate 1/2 of it on the way back to my Hotel. With those little "garlic sauce" should be labeled "food coke" because everything you pour it seems to move so FAST!!. Keep up the great work.

D Y: Estimated delivery time: 35 minutes. After an hour I called and the manager said it would arrive "momentarily". Momentarily meant after another 30 minutes apparently and it arrived lukewarm. 1.5 hours for lukewarm pizza. Would not recommend.

mark buskey: I love Papa John’s but this location has had extreme delays for delivery (90 mins, 2 hours) both times I have tried to order there. Had to cancel both times.

Meagan Martin: Ordered a pizza.... never got the pizza. Called 10 times... no one answered!!! Is this the service we expect from the Papa John? If I wanted this I'd go to Dominios. Such a disgrace.

vasanth kumar Prakash: I ordered a delivery wait time was 2 hrs ago and thought it will be delivered at least in that long time it has been 3.30 hrs not received yet and the status automatically changed to delivered in app. Spoke to manager and was very rude and told he has only 2 drivers and lot of orders then why did take the order or say wait time is 2 hrs… this is the worst service I have ever received

Henry Kerner: What a joke. Spent 10 minutes time to get the order just right only to be told it's 2 hrs for delivery. How about you start with this information? Hard pass

Dmitriyyy G: These guys is crazy! Terrible attitude from manager to customer. I order pizza and they late, I ask manager by the phone about it and he spoke angry with me, it's unbelievable. I'm just a guest here and this situation for me especially sad. I tell you one thing guys - you should learn how to speak with your customer from delivery companies in Russia 🇷🇺 . It will be perfect example for you, believe me.

Snicks Moew: Foolishly ordered again after 3 months ago it took 3 hours to get a pizza delivered. This time only 2.5 hours. The "Track Pizza" is worthless. They never answer the phone at this store. How do they think this is good business? Never again.

Ben Leonoff: Absolutely terrible customer service and pizza took forever to be delivered. Staff didn’t seem to care when I called them to follow up on my order and voice my displeasure with how long it was taking

Brian Moon: Probably never going to order any Papa John's again. This is about both the specific location and the Papa John's system as a whole. Ordered pizza, and estimated time of delivery is 2 hours. I wait an hour and half, and it is still 2 hours. I try to call the store to check, automated messaging that nobody picks up. The absurdity of the system is, you can't even see or cancel your current order though the online system. You have to call the store, but of course the store doesn't pick up. If you contact chat, they will just tell you what the Papa Tracker tells you and inform you to call the store. Then if you can't contact the store, they tell you to leave feedback. The cherry on top: to leave feedback you need an order number that is different digits from the order number that I got from the order confirmation email. So I need to get the delivery, which I don't know if I will get, to submit the complaint. Edit: got it after only 3.5 hours!

15. Papa Johns Pizza

LEAVE AN OPINION
63 reviews
Papa Johns Pizza
Location
4.2
Price/Quality
4.8
Service
4.7
Parking Quality
4.5
Quality Wifi
4.1

Address: 2108 N Glebe Rd, Arlington, VA 22207, United States

Schedule: Open ⋅ Closes 10PM

Telephone: +1 703-522-3737

Guy: Pizza restaurant


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Ellen Richard: I needed to order 45 pizzas for a school event and the staff called to confirm the order both the day before and morning of. The pizzas were ready, and the staff even helped load them into my car. They honored a school pricing special as well. I'm very happy with my whole experience.

J B: I see why it’s rated so low. Needed to modify my order and was on hold for 6-7 minutes. decided to call back to place an order just to get someone on the phone and they said they would have to transfer me to the store. What? How can you take orders but not modify them. Get your sheet together. Lack luster customer service but what can you expect for the losers that work at a pizza company

Maggie Miller: I patted the delivery guy on his shoulder and told him I don’t really feel like paying. And I went inside with the pizza and he knocked down my door and screamed for the money so I slapped him in the face then he called me a Karen BUT NO!!! My name is Judy and I told him to start wearing KN-95’s because that N-95 just wasn’t cutting so I slapped him again and told him to change masks then I called the cops on him but they put ME! In jail and that really hurt my feelings so I rate this place a 3 because they still have good bread.

Emil Cohen: Used to order from them all the time. Now when trying to clarify an order online, they said they were too busy and hung up. Really a shame. They also got my last order wrong...needs new management.

Preppy Cockroach: My man papa John showed up at my house with no pizza, instead he had a box of cockroaches. Then I punched him in the face and started attacking him. Then I call 911, AND THEY PUT MEEEEEE IN JAIL, THE AUDACITY.

Robert Deck: I tried to call and change the address of my order IMMEDIATELY after ordering because I realized it was set to deliver to the wrong address and I called about 5 times and never got anyone on the phone. Finally got a call from the door dash? driver who was delivering my food. I explained the situation to him and he obviously couldn't help me at all... There was no way to call and get in touch with anyone just to change the delivery address...unbelievable.

Geovanny Heaton: I wish I could give them no stars to post this review. I had a couple people over to my apartment to watch a movie. I placed my order at 5:30pm. We were still waiting for the pizza by the time the movie was over. I went to the establishment but there was a line that has form straight to the outside. Was a very cold night that day. I got a call from Doordash when I was at the Papa Johns parking lot. Apparantly Papa Johns sent a Doordash person to pickup my order. I somewhat raced home and met him. It was four hours after I called in my order that I got my pizza. They offered a 50% discount on my next order. After a few weeks passed I called Papa Johns trying to place another order and use my 50% discount but no one answered. I got fed up and ordered from Pizza Hut. I got my order delivered on time. I don't recommend this Papa John's location at all.

Shubham Agarwal: Delivery has become extremely erratic. DoorDash partnership will do more harm then good. You shouldn’t expect pizza delivery on time or within a timeframe. If the tracker says 40 min expect more like three times the estimate or a cancellation. Better to go elsewhere or pickup.

Janet Agyemang: Worst experience ever, they sent my order to door dash whom happens to call me to tell me he was outside my apartment when i informed him i didn’t see him he then tells me to meet him at 7-eleven or McDonald’s which were both 10 mins from my house. I called papa Johns to inform them and they couldn’t suggest anything but to pick up my order! Never again! Stay away from this location.

E E: First and last time visiting this fine establishment... I ordered a pizza for carryout by phone and informed the sales person that I would be using a coupon even specifically saying which one I had. The sales person told me the coupon was fine - just remember to bring it in when picking it up. When I went to pick up my order, coupon in hand, I was informed that the coupon was only for online orders so they would not honor it. After looking over the coupon that did not specify what mode the order needed to be placed on for it to valid, I argued with the sales person who wouldn't budge. Then I asked to speak to a manager who I was told was "unavailable." I simply walked out without my order - hungry and annoyed.

16. Papa Johns Pizza

LEAVE AN OPINION
288 reviews
Papa Johns Pizza
Location
4.9
Price/Quality
4.4
Service
4.8
Parking Quality
4.6
Quality Wifi
4.1

Address: 5310 Indian Head Hwy, Oxon Hill, MD 20745, United States

Schedule: Open ⋅ Closes 12AM

Telephone: +1 301-567-7272

Guy: Pizza restaurant


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Amanda (WhatsDaHype): I placed my order online for delivery. The process was simple. The pizza was delivered ahead of the estimated delivery time. It came hot and tasted good too. The prices have definitely increased but what hasn’t. I would definitely order again. I believe the timeframe I ordered made my experience good as well. It was early on a Sunday when they first opened.

Juawawne Curry: For some reason on 4/28/22 I had the worse experience with this branch. I also order online and it’s delivered in a timely manner but today was not the case. I ordered at 8:16 pm I called the branch at 9:16 pm because the tracker said delivered the lady was very unprofessional answering the phone. I told her I was still waiting she said they tried to come and all no one answered which is a lie my cell phone was in my hand. She said it was coming back out to deliver it, which took another hour and they are a few micron me. The delivery driver calls and is rude on the phone and she called cause she didn’t know how to get to my building so how did she come the first time. She handed my pizza out the window as if she had an attitude or the one who was waiting on the pizza.Also I normally have to sign a receipt when I use my credit card or debit which she never gave me.

Tyler Begeman: Ordered online for a delivery to JBAB main gate. Left a note for the driver to call when they were outside and we waited outside the gate as soon as we got the notification that the driver was on the way. We waited an hour outside the gate… calling the store we just got an automated message that they were “a little behind and would be here soon”. After calling and speaking to the manager (who was extremely rude and had an attitude) she stated that the driver came and both her and the driver tried to call but we didn’t answer, we didn’t have any missed calls and the only people that we saw stopping at the gate were Uber and Lyft drivers. Needless to say we waited almost 3 hours for pizza, that was supposed to be 45-50 minutes, that arrived cold and gross anyway. Absolutely ridiculous and horrible staff. Better off going into Navy Yard to get better pizza or the grocery store and just getting Digorno. Will not be ordering from them again.

Jass Milly: will not deliver to your door , ghetto never will order from here so ghetto chile update: still disappointed with the fact that they should have easily said that they couldn’t deliver to my door before i ordered and i wouldn’t have, it’s not in papa johns policy they they aren’t required to deliver to my door ,my apartment is not difficult to get to , the driver said if i didn’t leave over a $7 tip i needed to come downstairs little did he know , i was going to tip in cash so he blocked his own blessing and wasted a perfectly good meal. i will still never order from here again

Crystal Banks: Weak customer service from staff. They'll barely make eye contact with you and walk away while placing your order. There's a plexiglass between the lobby and back of store. The lobby is small and not everyone where's a mask, so there's your COVID precaution update. They typically have long waits for UberEats orders but they have plenty of delivery drivers.

Las experiencias de vida, yosaida: My second time ordering from here. I made it clear plain breadsticks and they keep sending garlic bread bread I called the store right now an a person hang up on the worst restaurant ever. Please manager can you take a look of your employee. She’s telling me to go to Uber. I place the ordered to the store and selected. Plain breadsticks for the second time why are you no reading what I ordered

Tia Fields: I ordered online that process was smooth, Even the Driver was really nice, He also informed me that it was 2 Orders ahead of mine, But I was close so he was delivering mine first........But I had already waited over time, Wheich they stated 31 to 41 mins when he arrived it had already been 50 mins......both pizzas were cold, hard, overcooked and the wings were so black and overcooked paid 51.00 for this and I hadn't eaten this in years, Never again, I also reached out to avoid leaving a bad review and the Bish that answered was very rude, left menon hold 5 mins, then when I explained why I was reaching out the Bish was still rude, Eat at your own risk

Derrick Cromartie: Placed an order for $100.00. The cashier called me back and said she's not making the order till I pay first. Really messed up my lunch break. I'll use another pizza service.

Torey Reese: I wish I would have read the reviews first. I would have done something else. After a long hard day of working my conference, I wanted a pizza. Nearly 30 minutes past time is simply unacceptable. Particularly without any communication and being dismissive when you call to check on it... Managers: you have got to find a way to hire enough personnel and use them effectively.

Zx2Nick: The place looks as if you're in New York. The staff were friendly but my Shaq-a-roni pizza was just a regular pepperoni pizza. The pizza didn't have extra cheese nor did the pepperoni go to the edge.

17. Papa Johns Pizza

LEAVE AN OPINION
142 reviews
Papa Johns Pizza
Location
5
Price/Quality
4.1
Service
4.1
Parking Quality
5
Quality Wifi
4.5

Address: 1133 East-West Hwy Unit C, Silver Spring, MD 20910, United States

Schedule: Open ⋅ Closes 12AM

Telephone: +1 301-589-7272

Guy: Pizza restaurant


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Bekele Wariyo: This store is very hostile. I ordered pizza at the store and didn’t tip the pizza guy. I noticed he was very unhappy and unprofessional when I remember the way he manifested. I had no obligation to tip him at the store. I took my pizza home without looking at it. When I open after I got home, he totally gave me mud not pizza and it was not my order. I was out of control and want back to the store and showed him. I think shouldn’t accept his redue offer. He and other guy insisted me as they take a correction. I took new made to home. I ate only two slices. For no reason I am feeling unhealthy and should go to my doctor immediately but didn’t. I am not sure what some unhealthy adultration they added in my order. I admonish anyone who would like to be served in this store.

Cory Savage: Don’t go here! Something dumb will happen every time. It’s no telling. One thing that’s consistent here though is the black burnt up pizza they serve. You can count on “well done” even if you didn’t request it.

Laura Murphy: Small store and number of employees. Drivers are kind and friendly always. Pre-order if you have bulk orders so they can ensure they are delivered on time! :)

courage ogboe: Great customer service, quick,fast service, lower price when you purchase or buy in person very expensive on line, so far the pizza taste great.

B Money: Standard papa John's. If u fan of the chain, then ull be a fan of this store. They do forgot to deliver items ordered though on occasion.

Hello Folks: They offer 'no contact delivery' but will not leave the pizza at your door, so they require you take it from the delivery person. On the other hand, the pizza is delivered an hour late and then they blame the customer for not picking up the phone on a NO CONTACT DELIVERY order.

Nightmare OG: There's a Employee named Jahvi That makes You feel welcome Everytime You walk in and Always Helps with Suggestions When You're indecisive in what to order, Truly a Example for future employees 💪🏽💯 Always super well mannered too and polite I'd give This Papa John's 10 stars if possible 💯

Charles Lowery: Extremely poor service--my GrubHub order was not filled correctly--store manager refused to change and correct my order!

Douglas Moore: I only give 1 star because there's not a rating for 0. The delivery guy was late. I ordered at 6:59pm the tracker showed the latest it should arrive was 7:54pm. The pizza was not here by 8:05pm. I went outside to see if I could see the delivery guy. I saw him pull up on the opposite side of the street. I waited for him to get out but then he started driving further down the street. He drove all the way down the street and I thought he left so I tried to call the store. As I was calling the store I turn around and see him pulling up in front of my house I again wait for him to get out but after a brief pause in front of the house he starts driving off again I call out to him but he keeps going. After being on hold for 8 minutes I finally get someone from the store on the phone and tell them what happened. They tell me he's new and he was scared to get out of the car and that they will send him back out to me. I asked to speak to the manager but was told he was busy and I was put back on hold until the phone hung up on me. I called back and was on hold again in the meantime the delivery guy finally arrived with my pizza by this time I'm in my car getting ready to go up to the store which is literally only 1.5 miles from my house. I get out the car go over to the car the driver still doesn't bother to get out of the car he finally rolls down the passenger side window and hands me my pizza and says he's sorry. As I turned around to head into the house I opened the box to check my pizza and it's cold not even lukewarm anymore. I immediately getting in my car and drive up to the store. During this whole time I'm still on hold waiting for the store to pick up the phone. The call finally hung up while I was on my to the store timing out at a little over 21 minutes! I get in the store and then after talking with the guy at the register end up waiting for a new pizza to be made. Finally as if I hadn't had a bad enough experience he brings a pizza over to me and it's the wrong pizza! He takes it back and then brings back the right one. I finally walked out the store at 9:05 pm with a pizza that was supposed to be delivered to me by 7:54 pm!

Jason Methystine: I read the negative reviews and was hesitant but I live right across the street and, though I have all but cut dairy from my diet, I had a craving that needed indulging. I ordered and paid online, it was ready in no time, I picked it up and they didn't need me to provide my card that I don't have (currently using the lock/unlock debit feature for online transactions) Couldn't have been a smoother process. Although I'm not sure how my body will feel tomorrow.

18. Papa Johns Pizza

LEAVE AN OPINION
132 reviews
Papa Johns Pizza
Location
4.2
Price/Quality
4.1
Service
4.3
Parking Quality
4.6
Quality Wifi
4.7

Address: 500 W Broad St, Falls Church, VA 22046, United States

Schedule: Open ⋅ Closes 10PM

Telephone: +1 703-237-7272

Guy: Pizza restaurant


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CJ Todd: Hot food, great service! Owner empowers his employees to act as an owner should! I pressed! Of anything, The owner would also make a killing I'd he including a simple large or side salad (prepare X amt per day until sold out to-kerp lettuce crisp). Wings need a little more time crisping. Pizzas AWESOME!

KAREN SAFFRON: Used to be good, but ordered today around 5pm for dinner, since I finished all of my final exams...called at 7:30pm after long wait about my order, trying to find out when would it be delivered, and they told me it left long ago..8:57 pm, still no order..so, even the manager didn't make it right! By making another order and delivering it himself! As far as I'm concerned, got ripped off by both driver and franchise! Didn't offer a refund NOTHING!!! they are not delivering my dinner at 9pm. Tracker from 5pm still says 18-28 mins for delivery.

David F: I ordered a papadia, they forgot to put sauce in it, didn't cut it, virtually no cheese and it has very few toppings. Basically, it's just bread with a few meatballs, pepperoni and a few shreds of cheese. Terrible. Edit: I called the manager the next day. They delivered me a replacement papadia. Photos 5+. I didn't mind paying delivery or tip. However, this was also not cut apart, no sauce, and even less toppings. Overall? More disappointing.

Santiago Cisneros: Gave me the incorrect pizza and would not remake it for me when I went back. Bad customer service

samy issa: They deliver order after two hours even they’re given me 59-69 estimate timeNever order again

Felix Yesquen: Impressed on the staff, cleanliness and presentation of the food. I picked up food today and it was really a genuine, welcoming experience. Andrew was pretty busy cooking, but he immediately acknowledged me and took care of my order. I wouldn't be surprised if he were the manager. But even as the rest of the staff rolled in; I noticed everyone was in a good mood and happy to be there! Definitely happy this store is the closest to my house

CCS 762: I don't care if papa John is racist. This is really good!PIZZA!!

Madeleine Field: The delivery was very fast, unfortunately the person that delivered our order was extremely rude and the pizza was absolutely awful!!

Yasmine Abiaad: Not a good customer service however the driver was very nice.

Dan Grant: Good pizza, but this place is NEVER on time. On average, they are about 30-45 minutes late.

19. Papa Johns Pizza

LEAVE AN OPINION
170 reviews
Papa Johns Pizza
Location
4.5
Price/Quality
4.2
Service
5
Parking Quality
4.8
Quality Wifi
4

Address: 4526 St Barnabas Rd, Temple Hills, MD 20748, United States

Schedule: Open ⋅ Closes 11PM

Telephone: +1 301-423-5800

Guy: Pizza restaurant


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Kashif Kelley: The cashier lady attended to me quick and professionally. I ordered a chicken with extra cheese pizza. I got EXACTLY what I wanted how I wanted (extra cheese). Most pizza chains rip you off when you ask for extra cheese, but not this location. And my wait time was pretty short.

Anisha Hindocha: I have ordered from this Papa Johns numerous times and it is always awful and slow but today takes the cake. I got a notice that the pizza was delivered (it was not). I called to check in and was put on hold for 20 minutes. Finally ended up hanging up and calling again to be told "the driver just left the building." No apologises or anything. She was exceptionally rude. Unbeliavably awful service. PS it's been 1.5 hours and I still don't have my pizza.

Alejandro Ramirez: Drivers cannot read instructions, they always call me to go pick up my pizza on the road instead of leaving on my door (we in a pandemic people) . If i could leave half start or less i would, they said i would get my pizza in 30 minutes they lied. It arrived cold and it sucked to eat i will go for domino’s pizza or pizza hutt now i ‘ extremely dissatisfied with the service of this specific store.

Kerri Elder: Manager Star has amazing customer service. Only if her staff could provide the same service. It is hard to deal with people who do not listen. The customer is always right... not always but rule of thumb do not argue. On so many levels we have to learn to work with people and grow from what people say...

Ioney bryant: Omg order a pizza at your own risk if you wanna starve to death I’m waiting 5 hours for some pizza it don’t give that I need a free pizza or something

Shar Spice: If I wanted a dry burnt pizza, I would ask a child who never cooked to fix it. This place quality of product and service went down hill. I'll take it as sign to stop supporting this business. I wish I could post a picture of the pizza, the mess was beyond disrespectful.

MS. 4SMFIT: I’m still at this moment waiting on a pizza I ordered @8:27 pm and it’s 10:13 my kids keep asking me where the pizza at , wish I knew

James Sims: They’re trash. All around the board. They don’t even deserve this one star. But it’s the lowest. My pizza took close to two hours after my set delivery time. To make matters worse, I see that time this morning. So they had plenty of time to get it right. And then the pizza was disgusting and the customer service was rude. And then the driver has the nerve to ask me for a tip? These nuts, tip that. Def calling corporate. Throw the whole damn store away.

big milk: I have ordered from pretty much every place around. The quality of food and professionalism if the drivers had been awesome better than everyone else. My new go to every time for pizza from now on

Audrey Lorraine: Thank You Star, the store manager on duty in this late hour, for your great customer service! It is always good to hear a nice voice on the phone, especially when your giving their company money. I recieved everything I asked for (which was extra) as well as great service from everyone, including the driver, even through these rough times. Thank you!

20. Papa Johns Pizza

LEAVE AN OPINION
175 reviews
Papa Johns Pizza
Location
4.7
Price/Quality
4.4
Service
4.6
Parking Quality
4.4
Quality Wifi
4.9

Address: 108 University Blvd W, Silver Spring, MD 20901, United States

Schedule: Open ⋅ Closes 12AM

Telephone: +1 301-681-4400

Guy: Pizza restaurant


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Yajaira Ayala: I made an order online on February 8 at 7:15 pm The confirmation said that I was going to receive it at approximately 8:10pm, which I did not receive it until more than 9 pm They never told me that the order was going to arrive late, they sent it to me by doordash and to make things worse they sent me a wrong order it was not even close to what I had ordered and paid. I tried to contact them but they never answered me, the truth was a very bad experience and it is unfortunate because my family We love this pizza.

Khoi Nguyen: This location is great. The staff is is friendly and pizza is ready on time. Orders are consistent and parking is easy to find. If you're from White oak/ silver spring don't forget about parking on the other side vs reversing your car when you leave

Xachury: Better off getting Digiorno than Papa Johns, pizza and wings arrived cold even though the manager said that they were just out the oven. Was fresh when it was made 1 hour ago, 2 hours later I get cold pizza. Ordered a 2 liter and got a 20 ounce bottle instead, manager said they were out so had to give me the "dollar amount" but I'm thinking "you're already 1 hour late, throw three 20 ounce bottles in there you stingy b****." Pizza is overpriced, staff is rude, done with Papa Johns.

Danny Bowie: Ordered pizza tonight and it arrived cold and on top of that it was poorly made and Unevenly sliced. But the chicken wings were pretty good

Eb G: Very fresh. Pizza was prepared in a timely fashion. Plenty of parking. Great location! I will definitely order from here again. Prices were amazing, I needed pizza for a birthday party. It's hard to jusr call and order they really push online and the automated system just leaves you holding. But the carry out process was good. Just wish it was an easier process to order ahead without creating an account. This was a last minute purchase.

Bdonewithit: Terrible Service. The pizza is average but the service was terrible and always has been. I've been trying to order from this place by calling in for over 10 minutes constantly getting disconnected. Are they even set up to pick up the phone? So what does that mean? I CANT FIX MY ORDER! Please fix your call so that you can at least pick up the phone or atleast put them on hold so they dont have to keep constantly calling you trying to get in touch with you. Other than that the food is average, maybe a bit below average i order from this place because of 50% off deals but if they don't continue to fix this they will continue to lose customers and orders.

Robert Bruce: An hour and a half after ordering the manager gave me attitude when I called to cancel the order.

Efrem Tes: Low customer service not clean at all if you eat pizza this new year you may put virus by ur mouth they never was after using register i gave them 0 star.

Jeff Winkler: Waited 1.5 hours for a delivery order that said 25 minutes. If I wanted cold pizza I would’ve ate digorno. Don subcontract door- dash if they can’t fill the orders.

Andonis M: Terrible service! Jobs sent overseas to take orders. Cant get order correct. Phone operators don’t know what chicken wings or thin crust pizza is. There just like talking with a terrible version of Siri. I’m going to support local pizza shops not this brand ever again!

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