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1. H&M
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622 reviews
Address: 1025 F St NW, Washington, DC 20005
Schedule: Opens soon ⋅ 10AM
Telephone: (855) 466-7467
Business type: Clothing store
Web page: https://www2.hm.com/en_us/index.html
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H&M: what do users think?
Georgia Hensley: I really enjoyed visiting this H&M. We needed new dresses before going out for a night on the city so we stopped by the H&M closest to our hotel. My sister and I bought a few blouses and some really nice dresses. This place is clean, modern and shiny! Lots of inventory to look through. We were pleasantly surprised. Cute kids clothes as well. This H&M is located at 1025 F St. NW in Washington DC
Gothicah: On certain days, can display a great selection of good finds... on other days it can just be a very messy store. But one of the regular locations I frequently visit.
Lorraine McGhee: The cloth is beautifully set up to pull you in, prices good. Helpful staff, need more smiles though. Other than that I will go there again to by clothes that actually fits my shape and makes me look 👍👍👍👍👍.
Your Helpful Wendy: The lady in the cash register were so nice with me helping me with the questions I have. I signed up to their rewards program to get points on my future shopping. The store was a little confusing. They had good sales.
Jamie McIlwaine: I love H&M but not this location. They could care less about customer service.
Renita Lake: I almost never walk out of here empty handed🤣🤣 I took advantage of the sale and bought 2 sweaters. The associates are always nice and friendly, and the registers are always speedy at this location.
Dayili 7: Mmm it’s good but expensive.
May Arnold: I really like the fabrics they work with, it doesn’t give me allergies .
Uptown Girl: The staff is so miserable. I like shopping this store when I’m downtown, but would rather shop online to avoid rude employees. The people that work on the second level are the absolute worst.They go out of their way to ignore you.
2. H&M
Profile verified by owner today
433 reviews
Address: 1133 Connecticut Avenue NW, Washington, DC 20036
Schedule: Closed ⋅ Opens 11AM
Telephone: (855) 466-7467
Business type: Clothing store
Web page: https://www2.hm.com/en_us/index.html
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H&M: what do users think?
Chelsey Birgisdóttir: Olivia and Adrian were so kind and helpful during my shopping experience. They are GEMS!
Tanya R: Very cheap clothing with strange cuts. Suited for 20s and early 30s age ranges.
Duke T. (Duke): Great. Guys fitting room closed--- go upstairs/elevator. Hugs
ajenae' herbert: Very well organized store. Love the business clothes selection. However, all the clothes seemed to be the last in sizes on the floor and staff didn’t offer to check backstock for anything. Nice store, needs better customer service.
D McC: Clean store and well stocked but long line with 1 cashier.
Ernesto Severino Escaler: Sub Par. Sale rep didn’t have scissors to remove tags and prices and the “red stickers” on the sale racks are mis leading. It’s the price of the lowest priced item on the rack, not the actual rack itself.
Sandra Andrade: Found items at great price.
Cristian M: Nice store but no kids section
Tino M-Ze: This store is big and they always have a wide selection of newly release clothes. The clothes isles are very organized and accordingly from smaller size in the front and larger size in the back. Therefore easy to find what you’re looking for. They got rid of their huge nail polish and makeup station and replaced it with jewelry. Don’t try to start a nice conversation with their cashiers because they are not interested in small talk even though your just asking them how their day is going.
3. H&M HOME
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
346 reviews
Address: 3222 M St NW, Washington, DC 20007
Schedule: Opens soon ⋅ 10AM
Telephone: (855) 466-7467
Business type: Home goods store
Web page: https://www2.hm.com/en_us/home.html
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H&M HOME: what do users think?
Carina Palomino: the stores great and they have great clothes and all other than the fact the the changing rooms are closed. what’s the point of going to a clothing store then buying something and it dosent fit you? i saw several people go up to the blocked off charging rooms and turn back to see them closed. please open the changing rooms it will stop people for wanting to buy clothes
Swan Logan: Well . I was waiting behind two people On cashier line . I was the last on line . Until sudely the line start in the other side . Then the people on the other side saying that the line start here . Fine they let me in first . Then both of cashier only say” I can help who is next on line ? I go to the cashier and he tell me “ Man is pretty simple Line start here “. BUT he help the other people before me to the opposite side and he never said or correct anybody about the Line!!!! SO don’t make me feel bad. Next time make sure there is no two lines HM !!!!!!! Terrible Customer Service ever
TR4VL -Josh O-: Great prices but becareful the male workers open the curtains in the dressing rooms while people are inside... i saw a guy in his underwear because the worker had no idea what he was doing. Very surprised HM allows this kind of behavior in their stores. Improper management at this location becareful.
Lana: Terrible customer service. Came at 6.45 and they already didn’t let people in since they were closed. And I needed to make a return exactly on that day! Improve your customer service or hire more stuff, you can’t simply close the store when it’s officially still operating hours!
LaToya Conner: Please check your receipts. I had the young lady do a price check and she never took the item off. I called today and Liz, a manager, was very rude and hung up on me. Not only do I have to request a formal compliant, now I have to spend time and additional money to right the way I was wronged. They can pull cameras, look at inventory, or just plain ask the young lady at Checkout to verify the experience. I’m very disappointed seeing the amount of money I spend here. I pray everyone has a better experience.
KATHRYN Morgan: My grand daughter wanted to show me this store..It was very nice ... clean helpful staff
Marwan: Like any other H&M. Huge selection. Friendly and attentive service.
4. H&M
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
697 reviews
Address: 6800 Oxon Hill Rd Suite 100, Oxon Hill, MD 20745
Schedule: Opens soon ⋅ 10AM
Telephone: (855) 466-7467
Business type: Clothing store
Web page: https://www2.hm.com/en_us/index.html
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H&M: what do users think?
Henok Garedew (Henny breezy): This particular H&M store is becoming empty and have unwanted items. The management need work together with their suppliers to have more clothings especially on kid’s clothing.I don’t recommend it!!!
Naima Shelley: Perfect for any teens, young adults, and up! The selection of clothing is adorable and pretty trendy. My style’s all over the place but I was able to find multiple pieces that I feel suit me. The staff are pretty polite and out of your way when shopping, so if you like to shop without being bothered, this environment is perfect. (Doesn’t mean you can’t shop comfortably if you like shopping with help near, they’re always towards the front of the store) it’s very organized and there’s a pretty wide range of sizes. (The site’s size chart is pretty accurate to the store’s selection, but I’d bring some form of measuring tape when it comes to their selection of ripped baggy jeans. Just cause H&M sizing is a hit or miss, usually a hit, but can still be a miss.) the racks of stacked with clothes, so expect to find something! Would 100% shop here again. <3
Kev- keepingitreal: This store was neat and clean. Awesome atmosphere, staff was helpful and friendly. The prices of the shoes, accessories and clothing was very affordable.
E: **updated.. they have some great deals! They always seem to have new stuff in every day, the discount rack gets new stuff every day, too! 😊 Just wanted to compliment store associate Alexis on her outstanding customer service today. She answered my questions correctly, honestly, and confidently and was able to help me with my shopping needs.
D Cunningham: The folks here are nice. Nala and the manager were very helpful! Nala was super patient with me when I had concerns about prices...she suggested some really nice school clothes for my son. She was knowledgeable and extremely courteous! I will come back to this store specifically because of her attitude. It meant a lot to me. During these trying times positive energy is imperative! Thank you Nala!
Feruza Mukimova: I waited for the door to open but the door did not open. Then a lot of people went come back.
Rojina Al: The lane was long and customers have to wait until someone allow them to enter the store. Check out line long too but I got good stuff with great prices after all.
5. H&M
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
212 reviews
Address: 11850 Grand Park Ave, North Bethesda, MD 20852
Schedule: Closed ⋅ Opens 11AM
Telephone: (855) 466-7467
Business type: Clothing store
Web page: https://www2.hm.com/en_us/index.html
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H&M: what do users think?
Nicole Jefferson: I liked the store. It was my second time there. I like this location as well as the one in Alexandria. I was able to find a fabulous wool coat and it was on sale. I will surely be back. Plus it has an upstairs too!
Jashua Tilahun: Went in just to buy a quick thermal since it got so cold so quickly today, as I walk in. An associate was being absolutely berated by a customer. The associate named Robert. Was an absolutely fantastic handler. Calmly and deftly defusing the situation. 10/10 definitely will shop here again solely because someone that level headed works here.
Yassi Sbp: They close they fitting room 30 minutes before closing. Which is ridiculous. The team cannot handle a fitting room why are you even open? Having a sign does not justify the attitude.
Madhusha Sarathchandra: Clean inexpensive clothing store. But the have limited quantities available.
Avik Dutta: The collection is okay. Online collections are better and you will get all the sizes.
Jessica Henriquez: Store was neat and organized. Clean and proper Covid precautions. Cloud the sales associate who rang us up was friendly and knowledgeable about the clothing we were purchasing.
yoni Eyal: Went for a quick buy, the Staff was unpleasant & conveyed a very clear message of “we don’t care”
i h: I live in VA but was in the area and needed something today, so I stopped by this location. I was very disappointed, especially as an HM employee, to find out that at this location, if the customer asks, especially a loyalty plus member, the online deals are NOT honored! So proud to be working for a different location!
6. H&M
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
204 reviews
Address: 11160 Veirs Mill Rd, Wheaton-Glenmont, MD 20902
Schedule: Closed ⋅ Opens 11AM
Telephone: (855) 466-7467
Business type: Clothing store
Web page: https://www2.hm.com/en_us/index.html
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H&M: what do users think?
Liliana Stanton: I bought some things at a different H&M store on Saturday. Went home tried the things on again and for some reason it just didn’t look as good as when I was at the store. I really wanted to keep a coat I had purchased but I also noticed it was very dirty at the bottom and did not noticed when I purchased it. took the tags off and placed them in my kitchen table, I ended up deciding not to keep it but unfortunately I threw the tag away. Decided to come to this store in Wheaton because I had to go to Costco anyways. As soon as I walked in with my items the cashier greeted me with a nasty attitude (she was annoyed I was returning) the guy next to her I assumed he is the Manager as he has been in that location for years. They returned all my items except the coat, according to him it was worn and had stains. I had my receipt and I even mentioned would you be able to give me store credit I didn’t really care just didn’t wanted it. He denied my request and told me to take the coat to the location where I bought it. I’m guessing because of the conversion as I worked in retail before he just didn’t want to lose $70 dollars from his store. Moral of the story keep your tags and to the staff please change your attitude a little more. If you don’t like the job, leave don’t make them ugly as faces, having a bad day… take a walk. I worked in retail back in the day so I know how annoying customers can be. I was very polite didn’t argue took the coat back. I respected the fact that he didn’t want to lose money from his store but Don’t take this job too seriously, it’s just a job you don’t own the store. You really think H&M cares that you’re saving them money lmao. They can replace the staff and managers like no other. Just do your job, if the person has the receipt doesn’t argue just return the item and give them store credit. I did end up going to the other location as it was a few minutes away the whole environment changed they were organized, staff was friendly polite, they refunded my money didn’t ask any questions as I had the receipt. Will be going to the other store as I already go there anyways for that reason. I just wanted to come here for convenience that Costco is in the same location.
Love eri: My fave clothing store! This location is one of the best ones to be honest because it is always kept clean, the staff is usually great, and I’m general it’s easy to shop here because the clothes are organized well and they have better clothes section compared to the other ones I’ve been too!
Cynthia Àtkins: Went to the Westfield Wheaton Plaza Mall H&M to purchase two pair of black Jeans. Cashier stated the jeans were not on sale and the manager Chris said the sale sign were only for selected items only, can you find the words "selected items" on the sale sign...(poor customer service)
Nika O: I wanted to return a hoodie unworn with 2 tags on it and I bought it less than a week ago. But I did not have the receipt. They did not agree to give a store credit, but offered exchange. Keep receipts.
Bella Adoni: Customer service team need to work on their services. The store had some deceiving signs where it is showing you the item is on sale and when you go to the cashier the item is full price. They do not want to check and correct but said to me someone must have put that sign. The store has good items at HM price but the service needs to improve.
Efstathia Kalapothakos: Always well organized and an easy in and out purchase experience. Love coming here for lower cost tops and they usually have nice outerwear in the fall and winter. Sizes are a bit hit and miss so I recommend trying things on to make sure it works before leaving the store.
george love: When I walked into the store h&m the search store clerk help my buddy out to look for some pants I thank her a lot and very clean place the clothes was very nice and neat I will come back to buy something in the store soon
Saula Barrera: During my visit to the Wheaton store the representative who assisted my transaction was EXTREMELY helpful. He Helped me find the right size, the right color, the right outfit for my son.The customer service I received today exceeded my expectations!!! Thank you!!
7. H&M
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
431 reviews
Address: 8518 Fenton St, Silver Spring, MD 20910
Schedule: Opens soon ⋅ 10AM
Telephone: (855) 466-7467
Business type: Clothing store
Web page: https://www2.hm.com/en_us/index.html
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H&M: what do users think?
Aster Alemu: We were there to Exchange our perches and the sellers girl was extremely Rude , we have our receipt ready, we say hi to her! my son was excited to get his new hat and he is 4 years old and told her new hat she was like put it there I asked if we did something and she said no , and she told as to remove the stuff from our bag disrespectfully , I did what she asked and she scans and give me wrong price and I told her that it can’t be that much because it’s an exchange and she got offended and give me the right price She throw the receipt and go back and when she came back I asked her to call me her manager and she pointed to him and called the next Castomer while while we still stand there can’t explain how confused I was ,this kind of behavior is not even acceptable in a Club , I told to the manager I hope they will solve her issues !
Justin B Smith: THE BEST CUSTOMER SERVICE EVER! Shay styled a bomb a** outfit for me & made my shopping experience so worthwhile! i’m extremely grateful honestly. Faith & Lily were also so sweet & kind to me🧡
Karla Rose: Every time i shop here they always forget to remove a security pin from the clothes! Every time. Stop putting them on the clothes if you’re not going to remember to remove them…
Sarah N: Clean, organized, and great options at this location. Been here multiple times and I always pick up a number of outfits (maybe too many). Staff is also friendly. Currently, no option to try-on clothes due to covid but they have a great return policy.
Oofio2461 (oofio2461): Good clothes! Way better than the Wheaton store!
Antonio Rivas Williams: No suits my size but funky new stuff for Spring!
esperanza gonzales: Great service , very clean and organized but needs more clothing selections for boys youth size 18.
Sabrina Numann: The reviews I read were pretty harsh, but on October 29, 2019, I found the staff to be professional, polite and extremely helpful! The store was organized, clean and easy to navigate. I purchased a coat and blouse at a great price and will be back next time I’m in town.
8. H&M
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
210 reviews
Address: 614 King St, Alexandria, VA 22314
Schedule: Closed ⋅ Opens 11AM
Telephone: (855) 466-7467
Business type: Clothing store
Web page: https://www2.hm.com/en_us/index.html
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H&M: what do users think?
Blen Gabriel: I went in to buy clothes for our return to office and usually I go to Springfield but it’s closed for renovations. I am so incredibly happy I went to king street because it was such a great experience! Tony was SO WONDERFUL, HELPFUL, and KIND! He made the experience so much better & helped me pick great options and gave amazing advice. Wendell was the cashier and he was also so friendly and helpful too! I will continue to return to this location EVEN WHEN Springfield opens back up because of the amazing experience I had.
Nadiia Fernandez: Honestly the best H&M in the DMV. Their clothes collection is the most decent. Visited Georgetown and it was the most ratchet selection of clothes I have ever seen…
Crystal Williams: Worst experience in any H&M. I felt racially profiled. The staff watch me the entire time but would not help me.
Tara Giest: The first H&M I’ve ever been to where nobody was at the register. I waited almost 10 minutes.
Monique Tate: Clean and organized but the 2 guys that was there need help with being helpful and offering solutions. They both seemed tired and ready to leave.
Shaipera W: Great experience at checkout with Franklin. Very pleasant, asked about my H&M membership which I had forgot about. Will shop again.
9. H&M
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
307 reviews
Address: 1961 Chain Bridge Rd, McLean, VA 22102
Schedule: Closed ⋅ Opens 11AM
Telephone: (855) 466-7467
Business type: Clothing store
Web page: https://www2.hm.com/en_us/index.html
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H&M: what do users think?
Rula Bashi: Good collections, long shirts are available, awesome prices, and nice staff. Their tonic and long shirt items are great for Muslim women with Hijab.
RCS S: Today the store is busy and the line is long to check out.There’s a lot of choices to choose from. Reasonable prices and nice design. Line is a bit long but worth it.
Rashi Garg: My daughter likes shopping at H&M, they have good clothes at great prices. We were at the Tysons Corner store today, good selection. The customer service could really use some work, rude, uninterested reps.
Becca Ginns: There is definitely a sewage issue going on, which I hope the mall management can address soon. It’s an overwhelming stench when you walk into the store on the second level. Do other people not smell it? It’s been like that for months now.
Nizar Farsakh: Large selection of clothes for adults and teenagers but it is hit and miss. Some material is pretty good others are really too synthetic. Staff can disappear sometimes and it takes awhile to get some service. But they have a great initiative to give discounts to those who bring clothes to recycle.
dale jones: A really good selection of ladies clothing the the store was nice and neat
Zee Az: Purchased a suit from there. The cashier threw it in a bag and now its all wrinkled. The company should have sense enough to put suits in a garment bag with a hanger or at least put it on a hanger and make a makeshift garment bag. Had I been there I would have asked them to do this, however I had someone else purchase it for me.
10. H&M
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
184 reviews
Address: 11750 Fair Oaks Mall, Fairfax, VA 22033
Schedule: Closed ⋅ Opens 11AM
Telephone: (855) 466-7467
Business type: Clothing store
Web page: https://www2.hm.com/en_us/index.html
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H&M: what do users think?
RCS S: Great selection of nice clothings. Unfortunately the fitting room is closed.
Denisa Bento: Location hours do not match with shipping hours.Also fitting rooms are still not open. Seems just really lazy approach to customers service
hasan Al: Great variety of choicesVery good costumer service and reasonable prices
SooMin Lee: Love shopping here! This particular store location is always well organized. Friendly and helpful sales associates. Carries fashionable and fun clothes for kids and adults and also have a great selection of innerwear. Located on the first floor near the Cheesecake Factory entrance.
Kristina Ravlyuk: Very bad smell in the store for more than a month
Mo Gheit: Great value for money for my 5 year old daughters clothe.
Robbi Walker: Great store! Great prices! This location is limited in plus sizes. Did not have to wait long to check out. Cashiers were friendly but the other employees not so much.
11. H&M
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
375 reviews
Address: 3500 East-West Hwy Space#1024, Hyattsville, MD 20782
Schedule: Closed ⋅ Opens 11AM
Telephone: (855) 466-7467
Business type: Clothing store
Web page: https://www2.hm.com/en_us/index.html
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H&M: what do users think?
Katy Diaz: I love this place, clothes, and sale section. But what I love most of all is the customer service. The employees are the kindest people ever. You talk or ask for there help and they will help you. Some items are a bit pricey but the quality is very good overall so that makes it worth the price.
Jessey Vargas: A good H & M with alot of appeal to the local culture good to shop and follow with DMV trends
Stacey Mb: I love shopping for tops & accessories here being that the clothes are a good quality and not too expensive. You can tell this store is about style and chic-ness by the dressing rooms. I find them to be well lit while your trying clothes in the best lighting. I can never get pants in my size though, not for a person with hips or hourglass/pear shape in the pants department that is. I always find the tops, shoes and accessories the safest thing I can get from their store. Still love it though.
Sunnie Jackson: Really great! We always find something good in here. Nice and clean. Friendly staff!
Maggy Nakimuli: I have got me great deals from here. I have got outfits that cost under 20$ or even less. The trick is go to the clearance section you never know what you can find. I always get great things for great prices.
12. H&M
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
212 reviews
Address: 6500 Springfield Mall, Springfield, VA 22150
Schedule: Opens soon ⋅ 10AM
Telephone: (855) 466-7467
Business type: Clothing store
Web page: https://www2.hm.com/en_us/index.html
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H&M: what do users think?
Maddy Mejia: Looks like this location is temporarily closed. The wall states there’s a temporary location near the food court, but there is nothing but an empty, unused space.
Tatiana Sokolova: Thank you, Beza! She helped me and my toddler at the register second time already. She is so sweet and Very friendly, looking to be assisted by her again. Also the store is clean and well organized. Although be ready that the fitting rooms on the week days open only after lunch.
Junbin Xian: This location has couple kids selections on sale, my daughter got 5 dresses from H&M. 👗
Cristian Alexis: I was trying to use my student discount, and the cashier "Maria" was unaware. She asked her coworker and he stated "its up to you personally if you want to give the discount". The cashier then asked another coworker and came to the conclusion that she was not going to apply my discount. I took offense because the other coworker stated that she should have given the discount. It was more of a preference for her. She needs to get an enrichment or get FIRED!
Robert Dee: My wife made a purchase at the H&M Store in Springfield Mall, Springfield, Va. When she returned a couple of items did not fit, she was given a difficult time by the manager Bubu. My wife commented to her it was to bad the fitting rooms were not open, it would of saved her a trip. The manager rudely responded by saying “if you don’t have time don’t shop”! My wife asked for her name, she responded with “I don’t have a name”! She then called security. Security showed up, and said why don’t they just help her instead of making a big deal of this. The manager Bubu then said she would call the police. My wife left the store and called me. I arrived and security (a female and male officer) were standing in the mall, I went to the store and the same manager that assisted my wife assisted me. I stated it was not good customer service to threaten customers with calling the security or the police for nothing. Even security realized that. Then for no apparent reason the manager said to me she was not afraid of the police. I responded by dying “well that’s good as there is nothing to be afraid of”. As I was walking out she then said to me in earshot of other customers, “I’m glad I’m not a citizen of this country”! I was a bit shocked by such an off the cuff remark. I said well I guess I am glad also. I am a retired police Captain from this same jurisdiction and a Vietnam Veteran. I’ve defended this country overseas and at the community level for many years. I do not appreciate this persons use of the police as a scare tactic. It was humiliating and embarrassing to my wife. In addition, if this manager does not like it here, maybe she should consider a change of scenery. I would hope H&M will consider this incident as a very bad example of customer service. We will not be shopping here anymore, and hopefully others reading this will not also. Robert
Linda Smith: Best store in the area! This location always clean and well managed. Staff and managers are always helpful. Only downside is now they have long lines due to covid restrictions but that’s understandable.
delta2ude: This places management is terrible especially the girl with the green and yellow hair. I was trying to return an online order that caused great confusion. Not only did she not offer any assistance she sent me away feeling like I stole the item when she had clear access to my purchase history. I am an avid supporter of H&M for myself and my daughter. I called corporate and spoke with a manager. They took the item back and they told me they would reach out to the store. Terrible experience! Take your chances... smh
13. H&M
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
134 reviews
Address: 2700 Potomac Mills Cir, Woodbridge, VA 22192
Schedule: Closed ⋅ Opens 11AM
Telephone: (855) 466-7467
Business type: Clothing store
Web page: https://www2.hm.com/en_us/index.html
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H&M: what do users think?
Nisa Eliana Gutierrez: I’ve never had an issue coming to Potomac mills let alone H&M. The sales associates on the floor should learn to not be a little more professional & kind to customers. I had a simple question but could not even get it out because I was rudely cut off by someone on the sales floor. They need to do better with their attitudes & professionalism. Very disappointed in the customer service.
Angel Romero: Fitting rooms have curtains for doors not safe at all.
Cara Schiavone: My very rude cashier went through our entire transaction without speaking to me or even looking at me. I was so blown away at how rude staff was, I’ve never shopped anywhere with such dismissive staff. I’ll visit other locations in the future.
Current Sports: I was a huge fan and purchase everything from them. It’s been 4 years I’m a regular customer. I bought four pants and after wearing one time , there is a hole from back. I never purchase anything from them. Don’t waste your time and money.
Paulette Brockman: Customer service STINKS Shipment delay, give you 10% of next purchase I incorrectly put in the wrong street address but called ASAP to correct the matter. Unable to help til the package is out for deliver attempt then I need to call back and give correct address for the 4th time and being placed on hold each time for more then 30 minutes, longest 46 minutes... I will no longer shop at this store/ online period. Giving them 1 star was 1 too many.
Titi Tesfaye: I have never experienced such a disrespectful store manager. She was unprofessional, disrespectful and dishonest. I used to like H&M but thanks to her and to the H&M customer service representative who hung up the phone on me, I will definitely take my business elsewhere. I felt judged and cheated.Sad!
Brenda Carraway: The Black Friday sales were wonderful. The line was extremely long and I wish they were able to ring people up faster but the deals were well worth the wait!
14. H&M
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
266 reviews
Address: 10300 Little Patuxent Pkwy, Columbia, MD 21044
Schedule: Closed ⋅ Opens 11AM
Telephone: (855) 466-7467
Business type: Clothing store
Web page: https://www2.hm.com/en_us/index.html
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H&M: what do users think?
Val Martinez: Hello, I actually had a great experience. After reviewing most of the reviews. People here were completely nice to me and very hardworking. I can say, working in retail is not for the faint of heart. This team deserves all and everything. They’re the most sweetest people in retail and hold themselves to good standards. What I can add is more stores I’ve experienced can’t even come close to the amount of joy these people bring me! I love them all they’re good people who go out of their way every time even on the busiest or worst days. ❤️
Andy Mejia: Saw many poor reviews about the customer service but I had the complete opposite experience. I was looking for a specific type of pants with a specific size that was not located on the floor. The moment I seemed confused 😕 someone came over to assist me. He went to the back, found the pants and size I needed and I was in and out in under 7 minutes. Pretty good experience for me. Thanks.
Tony A: H&M is always the place for affordable trendy clothes, shoes, and accessories. They have a great selection from suits to T-shirts and shorts. The store is very organized and kept fairly stocked. The customer service experience also excellent.
Shah Md Mayen Uddin Chistee: You can find a wide range of products at a very reasonable price. But I highly recommend you to try them out before you buy them. Specially, the products on sale sometimes have size issue. I liked some shirts and they fit me perfectly except really long sleeves.
15. H&M
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289 reviews
Address: 7000 Arundel Mills Cir, Hanover, MD 21076
Schedule: Closed ⋅ Opens 11AM
Telephone: (855) 466-7467
Business type: Clothing store
Web page: https://www2.hm.com/en_us/index.html
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H&M: what do users think?
Alfredo Barros: This was the only size medium. There were other sizes that could of been put on the mannequin the store would not sell me the one that is on display. They said it was policy not to take clothes of the mannequin. What kind of sense does that make to promote clothing for sale but not sell it to your customers. I walked into the store because I saw that on display in the front of the store. Even the store manager said no. So I still spent money there because I wanted some of the things there, but that made me not want to ever purchase from a H&M ever again. That is just very disappointing and frustrating.
prajakita oak: Good stuff..Lot of variety to offer in each section.Very well kept and managed.You would get what you want at places expected..
B Gemini: Either standards have changed the staff was lazy or they were swamped Saturday night but none of the racks were sized like none. They were fairly stocked. I was asked by the person with me if stores folded your clothes anymore; then saw the pile to be bagged and could only answer: apparently not. Outside of that she was a good checkout experience.
Keira Williams: Bad customer service, ignored during checkout, was not greeted or even acknowledged was also told by two employees that processing a return comes before my purchase, I’ve never had a bad experience until today!!! I definitely will NOT be going back!!
Kiet Ly: H&M always provides affordable prices with good quality and style. Thank you.
Danita Williams: Latest obsession for finding great pieces! There must be a new buyer for the brand. Either way I love it!!!
16. H&M
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122 reviews
Address: 8300 Sudley Rd, Manassas, VA 20109
Schedule: Closed ⋅ Opens 11AM
Telephone: (855) 466-7467
Business type: Clothing store
Web page: https://www2.hm.com/en_us/index.html
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H&M: what do users think?
john woodson: For me, it is very refreshing to shop in a store where the staff goes out of their way to find items for you and to make sure you are happy with your purchase. Good quality, fair prices and very helpful and caring staff. 👍
Cindy Amaya: Store manager stood at the door and didn’t let me do a return three minutes before closing time and kept repeating “were closed.” I pointed at the time to show him, “it’s 6:57,” and he responded, “well my time says 7.” I’ve worked retail and I get it but jeez Louise it was only a return....
antoine cespedes: They have terrible service. Changing rooms were closer and doesn’t open until 2pm. But they had a sign saying open from Saturday and Sunday from 12pm-5pm. Terrible service. Couldn’t even try on my clothes
Osvaldo Gomez: Very clean easy to find clothes at good prices but the people working the cash registers for having separate conversation while working which made the line go pretty slow
17. H&M
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176 reviews
Address: 21100 Dulles Town Cir, Dulles, VA 20166
Schedule: Closed ⋅ Opens 11AM
Telephone: (855) 466-7467
Business type: Clothing store
Web page: https://www2.hm.com/en_us/index.html
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H&M: what do users think?
TV Stream: Hate when stores dont update their hours on Google maps. This store was closed when we arrived at 7:30 pm even though their hours on Google maps as well as their website mention they are open till 8 PM. Waste of time and gas for me.
bat: I go to this H&M every time I visit the mall and this is the first time I’ve had a bad experience so that is the reason I won’t be putting a 1 star. Today I came in and requested a fitting room to try on some clothing. However, I was met with a critical look from the employee working the fitting rooms which was followed with her asking me if I was serious about trying on the clothes. Now I don’t know what exactly it was that might have led her to believe I wasn’t ‘serious’ about these clothes or why it was a problem to begin with. I proceeded to confirm that I was interested in these items of clothing, and was redirected to a fitting room. While changing, I heard her loudly, either intentionally or unintentionally, begin complaining to a different employee about how the fitting rooms were not a “playground” for people to mess around in. This whole interaction really made me want to leave the store as soon as possible, and I was no longer interested in the clothes I had picked up. Not the most pleasant thing to experience
Rashmi Khatuja: Somehow this H&M store is smaller and does not incorporate a huge line of clothing and deals.
Ali A: Overall, it is good and clean store. Quality is fine, and price are acceptable. H&M in general is also a good place to buy clothes for kids and teenagers to stay within a moderate budget. However, I do not buy shoes from them, low quality and not that much nice. Staff and people behind the counter are ok, while at least the store need to hire 2 more helpful staff for busy hours or days for location in this mall. For those times, clearly you can see the service is low, fitting rooms are not managed well, and shortage of employees to answer any simple question are obvious.
Anthony Laura: Great store but the staff could use some training! I went and bought some Christmas presents. I was looking for some jewelry that was online. I asked the cashier and he sent me to an employee in the back corner. This guy/employee was just sitting on the table (where a display was). I asked him where the men’s accessories were and he just sat there, wouldn’t even get up and says “Oh we don’t have any!” Seriously! I went looking for myself and found them. What a lazy young man! Disrespectful and lazy! Won’t go back to that H&M again! There’s plenty other malls around NOVA!
Shirley B: Store manager “Jenna” at the Dulles mall location was superb . She helped me with my online order exchange and credit card issue. She was very professional and fabulous customer service. Great leader . Thank you Jenna.
18. H&M
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123 reviews
Address: 11110 Mall Cir, Waldorf, MD 20603
Schedule: Closed ⋅ Opens 11AM
Telephone: (855) 466-7467
Business type: Clothing store
Web page: https://www2.hm.com/en_us/index.html
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H&M: what do users think?
Naja Jackson: i was looking for an outfit and Jade (i think thats how you spell her name) helped me and made me feel confident in buying the outfit! she is very friendly! give my girl a promotion lmao
Mary J: My 20 something daughter likes the clothes. They are up to date without being trendy.
Michael: The store seemed a little messy and picked over. Not a great selection of boys clothes. One checkout counter with two cashiers. The employee who rang us up was really friendly and fast. I know H&M can do better.
Trinette Cano: Needs more plus size options and I tend to walk by thinking the store is closed because they have one or more of the grates down. Staff is friendly and helpful though
Carrie Elum: H&M always has such a nice variety and I always find what I want.
19. H&M
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
115 reviews
Address: 2140 Annapolis Mall, Annapolis, MD 21401
Schedule: Closed ⋅ Opens 11AM
Telephone: (855) 466-7467
Business type: Clothing store
Web page: https://www2.hm.com/en_us/index.html
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H&M: what do users think?
Will Jackson: I bought this shirt for my bday dinner. I packed it in my bag for my trip only to notice that when I go to get dressed for the night that it still had the security sensor on it. It was the only shirt I packed so I had to scramble around and get another shirt and that wasted a lot of time. The store doesn’t seem to carry the same options as other stores at least in the men’s department. I was extremely disappointed with the overall selection and when I do find something I like I couldn’t even wear it.
mel belin: Refused to take an item off the manikin apparently it’s against policy…well maybe you shouldn’t display items you don’t have in stock in the window for everyone to see horrible….
Yashika Oliver: Found a lot good deals on hot fashion pieces. Need to come to this store more.
Rebecca Swarthout: Love some of the classics here - sweaters and knit shirts. They always have fresh new styles. I wish they had a better selection of sizes. The pants and jeans are kind of junk.
Tranetta King: The Manager Ryan Hoothe is extremely rude and consenscending. It took very long for a simple return. . Horrible shopping experience.
Brias: Alright apparently my original review doesnt show the store probably deleted it. So hopefully some of you get to see this one. When I came here a couple months ago with my sister she was walking a bit fast and talking "loud" The lady started yelling at us telling me we cant be here if my sister keeps "yelling" Decent clothes and selection but the African American big lady not racist I just want to tell you guys incase you see someone like that watch out the lady was an a hole
Lisa Turner: This was some of the rudest/worst service I’ve ever received. I took my daughter into the dressing room, right from the get go the lady in the dressing room seemed to have an issue. She let myself and my daughter into the dressing room. My daughter needed another size so i stepped out to grab it. When i came back i asked if it wasn’t ok if I took a different size in and she said “excuse me?”, so i explained my daughter is in the dressing room and could i take the item in. I walked to the dressing room and went in. Instead of walking over and knocking on the door and talking with me like a standard adult would, she started yelling at me that only one person was allowed in a dressing room. So i stepped out and asked if it was ok if i helped my 11 year old daughter get her button down jeans off and she told me i was required to keep the door open while i helped her. A few issues with this outside the fact this is a men and women’s dressing room and there is a man sitting RIGHT NEXT TO WHERE WE ARE AT. Also; she literally let us both into the dressing room in the first place and this is my daughter so I’m failing to see how this is an issue. We walked out and I will not be shopping here again. That is an unbelievable policy and i firmly believe that if she had a daughter, she would not have forced me to help me unbutton her jeans with the door open as a man is also sitting within the vicinity.
