Best Flooring Washington Near You

Farzam Tamami: Total home renovation and job done extremely well. We turned a full bathroom into two full bathrooms...didn't even know that was possible. The did a splendid job with my floor and paint for the whole apartment. The crew is very knowledgeable with any home improvement projects - they did amazing job with putting recesses lighting in my apartment. Kevin, the owner is a good guy and gave me a fair estimate for all the work. I highly recommend Floors on 14 for all your home improvement projects.

Megan Thompson: Easy process! I need a small room replaced with carpet and floors on 14th was efficient, well priced, knowledgeable and was able to schedule my install within a well. The installers were very nice and quick! Will be going back for future needs!

Mona Noroozi: This review has been a long time coming - Floors on 14 is the very best. The owner, Kaveh, is extremely responsive and collaborative. I had bamboo floors installed in our apartment almost a year ago, and they are the absolute most beautiful part of my apartment renovation. I wish Floors on 14 could have done my entire apartment renovation instead of just floors, because their workers were the very best group, most hardworking group that I worked with. Look no further and give your business to this worthy team. You won't regret it!

Judy Byron: We're glad to have found Kevah and Floors on 14th for the wall to wall carpeting for our downstairs apartment. We are so glad to have a DC Vendor who is committed to quality products, professional and personable customer service, and consistently talented staff from selection to install - All this while respecting our personal budget. We are glad to have found him through a real estate friend's recommend. We will enthusiastically encourage others, including family and friends, to support his store and benefit from all he has to offer.

Samira Damavandi: Thank you Floors on 14th and Kaveh! Their service and product was excellent. We were able to replace carpet with brand new vinyl. Their showroom has a variety of options to choose from. Definitely recommend for your flooring needs!

Rachael Wilcox: I had a great experience working with Kaveh and his team. They replaced the carpet in my condo with gorgeous hardwood floors. The process from start to finish was easy, professional, and convenient. The team worked quickly and neatly, and I am so very pleased with the finished product! I heartily recommend Floors on 14th!

susana mendaro: Superior workmanship and very quick installation. Kaveh, the owner, provided excellent customer service & was accommodating. Overall great quality! I highly recommend FLOORS ON 14TH!

chunghsiang wang: I’m impressed by Floors on 14th for 2 main reasons: 1. Customer services. For anyone who had been through home renovations, you know how many surprises and delays along the way. I had to re-schedule my floor installation with Kevah (the owner of store) so many times! Kevah was always a phone call away and very nice to accommodate with my schedule changes. I won’t get this kind of attention and services from Home Depot or Lowes. 2. They did a wonderful job to install the hardwood. Kevah’s crew didn’t rush to install and move on to other projects. They paid attention to the detail and made sure the floor was done right. It looked great and spotless after they finished. Overall, I’m very pleased with my decision to use Kevah and his company to install floors for my condo. I highly recommend them to everyone, including my friends.

Neill Williams: I had Floors on 14th replace the carpeting in two rooms of my house with engineered hardwood. I am very pleased with the results!! It has really changed the atmosphere of the rooms. Installation went very smoothly and the price was very competitive compared to other flooring companies I contacted. I don't have any regrets.

Judy Buckley: I contacted Universal Floors and had an introductory meeting with Tim Allen. Tim was knowledgeable, thorough, professional and courteous. Having been involved in the flooring business for a number of years, Tim was able to answer all questions and provided excellent recommendations on what flooring to consider as well as what the process involved to replace my flooring. He was there every step of the way and visited my residence several times throughout the 2 week process to ensure things were running smoothly. The team that replaced the floors was outstanding! They, too, were knowledgeable, thorough, polite and always arrived on time. These men were extremely capable and knew what they were doing which was a tremendous relief to me. Replacing flooring is a laborious and complicated process and they made it seem "effortless." I would recommend Universal Floors, Inc. and would definitely use them again. Thank you! Service: Install flooring

Anthony Palatta: Universal Floors repaired a section of our bedroom oak floor that had become damaged after using it as gym during COVID. They removed the minimum amount of wood necessary, improved the support under the floor, matched the wood panels perfectly, and finally, stained the floor to a perfect match. Looks better than ever and no one will ever know! Nice folks to work with as well. Highly recommend. Services: Oak wood , Install flooring , Wood staining

Charles Potts: We hired Universal Floors to remove and replace an existing engineered wood floor in our condo. Their expertise and ability to manage each step of the process was extraordinary and second to none. They provide the highest quality products and services. Their employees are professional, experienced and skilled. Universal Floors is not just a flooring contractor. They are expert master craftsmen who know their trade extremely well. The return on investment is obvious without any doubt. Universal Floors is one of the best, if not the best, wood flooring contractors in the country. Services: Coating , Install flooring , Wood staining , Sanding , Engineered wood , Installation

Stanley Hallet: I am pleased to recommend Universal Floors Inc. They have just completed for me restoration work consisting of light sanding, sealing and the application of two coats of clear oil polyurethane finish to our Canadian white maple floors. I most appreciated the high quality of work performed by the father and son team on site as well as the close overseeing of the work from Michael Behrens who followed the work from beginning to end. The work was of high quality and professional. I am an architect and our house has been published in journals here and abroad. Only today I have recommended this company to an equally demanding graphic designer preparing his Georgetown apartment for sale. Services: Coating , Restoration , Maple wood

Molly Chiron: Universal Floors were wonderful to work with. Tim was easy to communicate with and the work they did was fantastic. Our friends had warned us to expect a dusty mess once we returned home, but that wasn't the case at all! Very little residual dust and the outcome of the floors is exactly what I wanted! We highly recommend Tim and his team! Services: General repairs & maintenance , Coating , Restoration , Wood staining , Repair flooring , Sanding

Janelle Brassel: I contacted Universal Floors to install hardwood in 2 rooms of my home and restore and refinish the original 1924 hardwood in 3 other rooms and had a great experience. Kevin was very responsive, friendly, and professional. He and his crew worked quickly and efficiently, and were more than willing to address minor "fixes" where the stain appeared uneven due to different boards absorbing the color differently. The end result is beautiful! I also love the added bonus of supporting a small, family owned business in the DC area. Highly recommend Services: Restoration , Wood staining , Sanding , Installation

Brenda Bishop: Tim, Guy and the staff of Universal Floors did an absolutely amazing job repairing our oak parquet flooring. They were professional, thoughtful and went above and beyond. Not only did they match the stain on our 40 year old flooring that had been stained 11 years prior to their repair, they took great care in preparing the work area and covered everything in plastic. There was never any mess, they even replaced the base boards. Once completed, you couldn't even tell that there was ever any damage. Just perfect! I would highly recommend Universal Floors! Services: Coating , Oak wood , Install flooring , Wood staining , Repair flooring , Sanding

Stephen West: I highly recommend Universal Floors. Out of all the tradesmen i worked with throughout the construction of my home, the team at Universal was by far the best and easiest to work with. Their pricing was fair, they followed through on everything they said they would do, but above all else the quality of their work was unmatched. They installed roughly 2000 sqft of white oak in my home and over the course of that I met about 6 different Universal employees. Everyone of them was kind and respectful of my home and went the extra mile to make sure i was completely satisfied. Something I found especially telling, each one of their employees has work for Universal for decades. That is rare in the building and trades industry and it tells you something about the quality of the compony.

Madeline Wilczewski: Tim and the team at Universal Floors are truly the best. I purchased a town home in DC and they refinished the existing oak floors, installed new oak in the rooms that had carpet, and installed engineered hardwood over the ugly tile on the entry level. Everything came out absolutely beautiful and I would work with them on every flooring project in the future. They also came back ~7 months later when an appliance delivery damaged the engineered wood on the first floor. It looks just as perfect now as they say they first installed it! So lucky to have worked with them. Services: Oak wood , Install flooring , Repair flooring , Sanding , Engineered wood , Installation

Paul Cage: BOTTOM LINE UP FRONT: I would definitely recommend District Floor Depot for anyone looking for new floors. It was a long time in getting this project done, but the wait was worth it. The staff was some of the most helpful and friendly I have dealt with in the DC area. When they came out for site surveys, three times because the scope of work changed, they maintained COVID protocols, and were prompt to get the quotes back to me. The devilry date for the materials, due to a snow storm, they contacted me to let me know of the issues. Installation was good and the end result was beautiful floors that have changed the look and feel in the upper level of the home. I will be contacting them to do the main level of my house when I do that project!

Lee Springer: Awesome experience! I had no idea where to get hardwood floors as someone who’s doing a renovation for the first time. District scheduled someone to come out that week to measure and talk me through the project. I went into the showroom to finalize my wood and scheduled an appointment in 2 weeks. They came when scheduled and finished the job in 4-5 hours for 250 sq ft. I’ve heard nightmare stories about contractors but district was great. Total cost was $12/sq ft installed. Highly recommend, I plan to use them for next project!

Andrea Wolfson: I am *SO* happy with my new floors! From start to finish, the team at District Floor Depot was fantastic. I had a ton of questions about the floors and how the installation process would work during the pandemic, and they were very patient at answering all of my questions. They also brought me samples so that I wouldn't have to go in to the showroom. In terms of price, District Floor Depot came in the same as the other large national company (which claimed to offer so many discounts). Their customer service set them apart by far. Plus, I wanted to use bamboo floors. District Floor Depot had many options and the other company had only 3.

Leah Evangelista: We just finished redoing almost all the floors in our new house with District floors. They were fast, friendly and easy to work with. They started and finished the job exactly when they said they would. They put two types of luxury vinyl in our basement and our sunroom turned office. Both projects are perfect, the floors are so well done and the shoe molding looks great. They also refinished an entire second floor going from floor to floor carpet to beautiful tiger wood floors as well as two staircases. The floors are gorgeous and they matched the first floor perfectly. They exceeded all expectations and Ever and his crew were great. Worked as clean as possible, were friendly and cleaned the house well after they were done. Gracias Ever. Its made our home so much more beautiful and functional for our family!

Tony Camilli: Competent, reliable and honest is how I would describe DFD! We did a major renovation of our house and shopped at 5 other floor vendors before finding DFD. Not only did the DFD team supply us with a great product at a competitive price, they did an excellent job installing it. We also made a few changes on our transition pieces during the install process and DFD was very patient, flexible, and cooperative.

Mark Meader: The District Floor Team’s DC Rhode Island St. store did a great job installing my wood laminate basement floor. From start to finish the entire team was professional, helpful, courteous and punctual. From helping me find the right flooring, to explaining the various underlay options, to taking accurate measurements and providing a fair price, they were great. Install was done on time, they did a good job with clean up and I would both recommend and use them again.

Nellene Livingston: Thank you District Floor Depot for sanding and refinishing my floors and stairs in a time crunch. Everyone was so kind, patient, and informative. Shout out to Jose, Tyran, Andy, and Elsi for their great customer service. They answered all my questions and was patient with my requests and phone calls. Shout out to Melvin for his kindness, patience, and addressing all of my concerns and questions. Shout out to Ever and his team Manuel and Aban. They did an excellent job! The floors and stairs turned out gorgeous 😍 They were so courteous and understanding. I am looking forward to enjoying the floors and stairs for many years to come. Thank you so much!!

F S: Excellent job replacing my flooring last year; easy from start to finish. Very nice Brazilian cherry and great installation as well as disposal/ clean up. There was a delay by a few days delay in finishing due to an underestimation in the amount of product needed but they did not charge for this. It’s supposed to be lost cost repairs too but I’m still waiting on the estimate for this.

Phillip Moussavi: I had Mani and his crew install flooring in my apartment last week and the results were just incredible. Mani was very patient and knowledgeable with helping me decide what flooring options would best be suited. The crew arrived on time and cleaned up after themselves leaving behind a night and day difference when it came to my floor. Can't recommend District Floor Depot enough!

Jamie Greenawalt: DC Floors refinished the 100 year old original oak and walnut floors in my condo back in 2015. They did a fantastic job and were responsive, helpful, and pleasant. The floors have worn beautifully even in high traffic ares. I have had a few issues with nails and small repairs since then, which are to be expected given the floors are so old, and they have cheerfully come to address them. I would highly recommend this family-owned and operated business. Services: Restoration , Wood staining , Oak wood , General repairs & maintenance , Walnut wood , Sanding

Arvia Lynch: I recently renovated my house and considered replacing my old wood floors because the wood look awful, but decided to call DC Floors to come out to give me some advise on what to do. Tony and Eddie were really great in working with me and they suggest I refinish the old ones and they gave me a reasonable price to get it done! Eddie brought out different samples colors of stain for me to choose from, and he said they could sand them and make them like new again and explain thoroughly what type of wood I had and what stains would be best for the wood, so thou I was somewhat reluctant, I picked one of the colors he suggested; and it was a great hit!!! I even had some pieces of flooring missing due to other work done in the house, and they were able to match and replace it. I had a crazy work schedule but they were able to come as earliest as I needed and when I worked late they were very flexible to come later when I got home. Their workers were extremely careful with moving my delicate pieces of furniture and a perfect gentlemen to even help me move other items I had not yet had a change to move. I found them trust worthy and due to my busy schedule, I was able to give them the key to finish the work. The floors looks BRAND NEW!!! They did a GREAT JOB!!! They did such great work that all my guests thinks I had new floors installed! Not only did they do my resident, I have other property and I had them to do the same at the other house as well, and each year I have them to come out and clean and polish the floors. I just discovered that DC Floors is family own both brothers Tony and Eddie are fair, honest and reliable and most important they have workers that are skilled there's nothing about wood that they do not know! I plan to continue to use them for all my floor needs, and will tell anyone if you want great floors than you would want DC FLOORS!!! Thank you Eddie and Tony for doing such a AWESOME JOB ON MY FLOORS!!!

Torsten Wezel: I feel the need to share my negative experience with D.C. Floors to warn would-be customers of this firm. I called D.C. Floors to have scratches in my hardwood floors removed. Other firms had declined to work on individual areas, perhaps for good reason. When they showed up 30 minutes ahead of the scheduled time early in the morning, the D.C. floors manager and an apprentice gave me no explanation on how they were going to remove the scratches but went right to work, sanding the floors in a pretty brutal manner and then applying paint. The manager promised to check back in after 4 weeks to make sure the results were nice but he never did. The results were horrific, my floors are discolored in the spots treated and actaully look worse than before. For this "work" that was done in less than 2 hours I was charged almost $1,000. When I called the manager some weeks after, he said he could not come to fix due to Covid-19. I have called several times since but he did not pick up or return my calls. The experience was terrible overall. This individual appears to be nice and willing to cater to clients' need but in fact he is full of **** (I heard him cussing on the phone outside my home). He also seems to pick his estimates out of thin air. I was stupid enough to look only at the overall four star rating on Google without reading the reviews in detail,´at least one of which fully mirrored my experience. These people are no experts, they really don't care for your floors after all but rather take the money and move on to the next project. I am still aghast at this recklessness and neglicence and wish I had spent the large sum of money on something worthwhile.

Ray Huff: Contracted with company 6 months prior to the supposed completion of work. Failed on many accounts to.meet times designated and sloppy applications of urethane as well failed to remove corner round, and failed to fill the cracks in floor as we contracted. Also failed to respond to.my phones indicating my dissatisfaction of their job. Had to hire a different compnay to complete to my satisfaction. I clearly would not recommend this company.

Samurai 123: I had used DC floors in 2010 and then used them again in 2018 to refinish 1860s hours with fragile floors. Came out looking very good. I would recommend DC Floors to anybody.

Chris Reese: I contacted them to hopefully set an appointment and consultation and no one ever called back needless to say I found someone else with customer service.

jordan soppa: Critical: Professionalism, Quality, Responsiveness, ValueThey left my front door open and unlocked they are refusing to answer any questions involving that situation they were refusing to answer my calls at this point extremely disappointed I spent money with this company do not useService: Sanding

Kenny Peck: Critical: Professionalism, Quality, Responsiveness, ValueLeft my home open, The safety of my wife was put in danger by this the work they did with sloppy and they refuse to make repairs to their shotty workServices: Coating, Wood staining, General repairs & maintenance, Sanding

Gaby Richeimer: Great service and very accommodating of my schedule. I highly recommend dC floors and would use them again in a heartbeat.

Opera Critic: The salesman, Tom Monroe, high pressured me to pay my balance immediately which I did, yet despite three requests, Classic FLoors did not have the integrity nor courtesy to emailed me a copy of my credit card charge nor invoice that shows a zero balance, which I have requested three times and need for insurance purposes. Therefore, I would be very cautious doing business with such a company and consequently, could not recommend them.

Johanna Crowl: Kavoos was a great customer service rep and carpet installer. Just had my entire apartment carpeted by them. I love the look, it's the exact color I wanted, and it's very soft. I didn't have to move any furniture and the install time was very quick!

matt b: They did an incredible job installing vinyl flooring for us, after we had a disatrous experience with someone much less professional. Quality workmanship, good communication, and excellent customer service. We love our new floors - thank you Capital Carpet team!

Christian Bailey: The Best Flooring Company in the DMV Area!!! As an interior designer, I have worked with a lot of companies but there’s something different about them. My clients and I came couple weeks ago for a one bedroom installation. Philly warmly welcomed us. She was professional and very sweet to work with. I told her to give us a ring and keep us on the loop throughout the carpeting as we travel a lot. Our carpet was backlogged due to Covid but she made sure somehow with the factory to get it sooner. She also kept messaging and updating me along the process. Our floors were beautifully done by Freddie. I appreciate the great work Will be uploading pictures on Yelp as well! Keep up the good work Cheers 🥂

A J: I received carpet installation today. The contractors arrived within the time promised. They did an excellent job and I’m very well pleased with my new carpet. They were professional and focused on getting the job done. I had expected them to at least stop and take a lunch break but they kept working so thumbs up to being dedicated. I will update my review within 6 months to let everyone know how my carpet is holding up. However, as of now it looks good. I’m confident the carpet will continue to look good. Thank you for your services!

Patricia Antoneia Jackson: Great Customer Service!! walking in the store, which was quite busy, I was acknowledged by the front desk receptionist(Felia) and once available she listened and directed me to the exact carpet style I was looking for. Their measurer/estimator(Hamed) came to my house same day, emailed a written quote and within 10 days(special order carpet) the installer(Freddie) laid BEAUTIFUL Mohawk carpet throughout my home! The entire staff was pleasant from beginning to end and although there were some hiccups due to Covid related matters(vendor supply chain delays/labor shortage) Felia, Hamed, Freddie and the Owner were always pleasant. My carpet looks great, feels great for a better price than two competitors! First thing my children and I did was make “snow-carpet angels”! Thank you Capital Carpet! You have beautiful selections, a great team and will refer your business to others!-Happy Customer Toni Jackson

Lucille Washington: The people at Capital Carpet were outstanding. I purchased some carpet from them. They gave me the best service I have had for home improvement in a while. The two gentlemen arrived on time and worked non stop until the job was complete. They cleaned up all of their mess and left the rooms looking as they were before they arrived. I could not have asked for a better experience.

michael biddle: I had a great experience with Capital Carpet. It was a small job—carpeting a flight of stairs—yet I felt that I go their full attention. To be honest, the place doesn't look like much from the outside, but they have lots and lots of carpet samples on two floors. I made a few selections, and able to take the samples home. After making a final choice, I got a complete estimate of the cost, and was on their calendar for installation about 2 weeks later. The installers were on time, friendly, professional and fast. They made sure I was happy with their work before leaving. I am very happy with my carpet.

Carson Kuo: I had a great experience with Capital Carpet for my one bedroom condo. They were very accommodating and had a lot of options with competitive pricing and the installation was quick and smooth. I was on a very tight schedule and Capital Carpet was flexible enough to fit me in and the job on site was seamless. I highly recommend them if you need carpet installed.

The Christian Socialite: From: Ms. Dixon Love my LVT floors and carpet. Capital Carpet LLC installed LVT and carpet in my house this week. Excellent customer service. Negin did an excellent job. She helped me to stay within my budget and offered me a good deal on LVT and carpet. The owner was nice and accommodating. The installers did an excellent job as well. They noted a few problem areas in the floor before installing the LVT throughout the first level and suggested repairs. The added repairs to the total cost was reasonable. They cleaned up the house real nice. Capital Carpet was recommended by a friend. I too highly recommend. 5 stars 🌟🌟🌟🌟🌟 Thank you Capital Carpet!

Geeda Articulated Figure Reviews: Great experience, amazing customer service. I do not know anything about flooring. Their team took the time to explain the process to me. They were able to answer any questions I had. The technician was very professional and did an amazing job. Will definitely use again.

Anna-Marie Buchner: The crew that came in to do the carpeting were excellent. They took the pains to take care of all my furniture and cleaned as they went I was really impressed with them. I would use them again that's how good they were. The next part of our job included tile and hardwood floors. There was a little hiccup with this crew. It took them 12 hours and honestly they left the house a mess. Some of the workmanship was not very professional. I guess I expected the same kind of workmanship the carpet guys did. I took pictures and we allowed the same crew to come back out and assess. They agreed it looked bad. They corrected a few of the 1/4 rounds but had to get permission to fix the floor. 50 Floor sent out another crew headed by Alex. OMG I wish he was the one who initially installed our floors. This guy is amazing. He saw the pictures and listened to what we said and what we showed him. He knew exactly what was wrong and he seriously explained and showed us what he was talking about. He fixed and cleaned up everything. He also put down a drop cloth so there would be no damage to my new floors. He was great. Alex made my world right. He was fast and knew exactly what he was doing. I thank my lucky stars for Alex and the other gentleman he had with him. Kudos to Alex and his assistant. Even though we had a rough patch I'm still giving 50 Floor 5* most companies would try and blame all the mishaps on us or our house, but 50 Floor even the original installers agreed it was bad and made every attempt to correct to our satisfaction. For that I'm grateful.

Deborah R. Harrison: I really enjoyed working with these professionals. Great quality in carpet, affordable prices and cooperative staff, from the ace salesperson Holly, to the appointment staff, warehouse supervisor DeCarlo and the installation crew. I wish that all home remodeling companies were as cooperative!

Muay Thai Clinch: I currently work at 50floor. It’s a great place to work and I absolutely love my job. Not only can I help multiple customers in a day, but the management is there for you 24/7. My manager, Leticia, is not only great at her job, but she is an amazing person. She’s very fair and very professional. Any questions or concerns I have, she’s there to help every time. Couldn’t imagine being anywhere else!!

Brennan Rudy: I have nothing good to say about this company except for the installation manager. I needed floors installed in my home before furniture was delivered, and the sales representative told me numerous times that they had the material in their warehouse and could install “right away”. I placed an $1800 deposit to reserve those materials and didn’t hear from the company for over 5 days when I was told I would receive a call by the end of the day to schedule installation. I called customer service, scheduling, and the installation department twice each day over those 5 days and was directed to voicemails each time. I left a total of 10 voicemails to different contacts at the company and only received a response from the installation manager, who essentially told me the sales rep lied that they had the material in stock, and that they would not have the materials until the day my furniture arrived. My original intent was to also have this company complete the flooring throughout the top floor of my house later this year, although I will not do so considering the horrible experience I’ve dealt with. I still have no installation date scheduled, so the company basically just took my money and ran with it. The whole point of me paying a company to do this job was so I could have it done quickly, but I wish I would’ve just installed it myself at this point. Too bad they’ve already wasted a week of my time that could’ve been spent either doing it myself or hiring someone else.

Frazier Richmond: So I had an ordeal with this company where the sales representative after purchase refused to take my calls. Then after six days, the install manager finally called. I explained to him that I had an older house and that I wanted to make sure that my floors were leveled after the install. Welll now, because of the installers lack of experience the floors are no longer flat because they don't have the support underneath the new floor. This is one of the topics of concern I had with the install mgr and he reassured that the install would last and be a professional job. THE INSTALL WASN'T PROFESSIOANL AND I WOULD GIVE THEM A ZERO, IF I COULD. I don't recommend them at all!!

Zina Morris: This company completes floors in one day but the quality of service was terrible. They placed a hole behind the stove we found out while cleaning behind it. Some of the hardwood floor slats have gaps (6 months) not acceptable. The bathroom bowl wasn't placed back correctly. They were supposed to replace the trim around the fire place not completed to date. Not truly a bargain. Everything is rushed, not a professional service. Go with a company that takes their time foe quality.

M B: Very unprofessional. Installed some planks that didn't match. . Don't want to fix the issue spoke with three managers no resolution to the problem. There were planks left Leftovers that could of matched BETTER. Never use them again or refer them to anyone. I'm still not going to let them RIP me off.

Alexandra Gilbert: I have never had a more negative experience with a company in my entire life. My fiancé contacted this company last Thursday to inquire about the installation of flooring in our town home. A sales representative assured us that installation could occur on Wednesday or Thursday of this week prior to the arrival of new furniture and on days when my fiancé works virtually and could be home. The sales representative also said we would be contacted by the installation manager by the end of the day that Thursday or by Friday. We paid a deposit to reserve the materials, which the sales representative said were in the warehouse. We never heard from anyone. My fiancé spent days calling and texting the sales representative, the installation manager, customer service, and more people only to be transferred to voicemail every single time. He was not able to get through to anyone until this Tuesday, when he was told that installation would not be possible this week like we were promised due to unavailable materials. Wait, I thought they were in the warehouse. My fiancé endured continued struggles that day and in desperation, accepted that we would have to wait until next week and adjust all of our furniture and work plans. My fiancé left a negative Google Review here and received a call from the General Manager soon after. He had left dozens of voicemails with other employees without a response, but a negative Google Review was the only thing that worked…so here I am. The General Manager said the company has been changing their phone system (?). I don’t find that to be an acceptable excuse for the abhorrent lack of communication we endured, especially for a corporation of this size. Additionally, he insisted that this was a miscommunication - perhaps my fiancé just misunderstood. Not the case. We believe we were lied to or that the truth was stretched. I’m not sure how one could confuse what we were told by the sales representative. However, we thought things were moving in the right direction when the General Manager made sure the work could be done today (Friday). Interesting…we thought the materials were not available. The General Manager also told us he would call to check in after it was done. This did not happen. He also said he would call about potential discounts. We’ll come back to that. Installers were in our home from 8:30 am until after 7 pm, and my fiancé had to take the day off from work. They never explained any payment procedures to us until they were walking out the door and asking for a check. We asked to pay with card, but the installers’ phones were dead. We had to frantically move money around our accounts to pay. My fiancé and I attempted to contact the General Manager and left angry voicemails. He eventually called my fiancé back and insisted that he had said he’d call us “IF” he could do anything about discounts - we didn’t hear from him because he could not. Again, interesting, and quite unprofessional. In talking to both my fiancé and me, James, the General Manager, was defensive and almost accusatory, insisting that the communication issues were somehow our fault. My fiancé and I both adamantly believe in working with sales people and companies in a collaborative and respectful manner; we don’t typically believe that “the customer is always right”. However, in this case, we have to part from our ways. The unprofessionalism, unkindness, inconsideration, and inconsistency of this company is alarming. We have been nothing but communicative and respectful and have only been mistreated. We were taken advantage of and inconvenienced in a way that is infuriating and devestating. We demand to be treated correctly. This company needs to make things right with us in some capacity, even if that is simply through a partial refund for a discounted price. If that is not done, we intend to file a complaint with the Better Business Bureau on the following grounds, as listed online: misleading or false advertising, deceptive sales practices, billing problems, and failure to follow through with oral and written promises.

Joseph McDonnell: I always refer Dave Houston with Friends & Family Flooring for all my real estate buyers & sellers clients needs. This time I had the pleasure of working directly with Dave & his crew on a flooring demo, remodeling & install of my own personal primary residence. They did not disappoint! They did a great job, were done in 3 days, cleaned up professionally & am very happy with their work & the finished product. I'm most impressed they're a trusted, reputable company that stands behind their work & makes it right if the customer isn't 100% satisfied! Thank you for your hard work! - Joe McDonnell, Real Estate Services: Remodeling , Install flooring

Karen Joy: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueMy husband and I were very pleased and happy with our hardwood floor. The workers were on time and very polite. We highly recommend Friends & Family Flooring.Service: Install flooring

JoeB Johnson: Friends and Family Flooring did an outstanding job with the installation of new wood floors and stairs in our townhouse. Dave provided a good initial overview of the process and answered our questions promptly. We corresponded with Jesse via email for scheduling and delivery of materials. The work crew (Omar, Herbert, and Roberto) were prompt and professional. They kept us informed of progress and cleaned up the work areas each day. We highly recommend Friends and Family Flooring. Services: Stair flooring , Install flooring

Daniel Travelpiece: I am the owner of a design and project management company and have used Friends and Family, specifically Dave Houston, for a couple of big jobs now, and they are amazing. I am very particular about the finish on hardwood floors, and these guys knock it out of the park every time. They are on time, all of their employees are professional, and just all-around a good group of people. They are also very reasonably priced. Excellent quality and a good price are hard to find in today's market. Dave and Friends and Family, make sure you get both. Services: Repair flooring , Carpet installation , Install flooring

Sharon Press: I rarely write reviews on companies with whom I do business; however, I felt it was imperative to let everyone know how wonderful this company was to deal with. Besides that, Luis Garcia and Eduardo Rivas were unbelievable installers. They worked until the job was finished and did such a wonderful job. The two of them worked in tandem and were not only superb in their work, but gentlemen. Thank you to this company for employing such wonderful installers. Service: Install flooring

K S: Very frustrated with my experience and treatment, which is sad because they have done wonderful work for my family and a couple of friends. I contacted them to do my bathroom floors. After the measurement, I did have to remind them to get me the quote, so I figured they are very busy and overworked. Once I got the quote I was pretty happy with the pricing. I however decided against the color I chose and asked if they had anything else in light grey. I was told he would get back to me once he talked to the manufacturer. A couple of days go by and radio silence. I was just followed up and was sent the same link to the same products I was originally sent. No attempt to help me find what I wanted or needed at all. I reiterated I was looking for light grey and that I did not see that in the link provided. I then attached a photo to THEIR Instagram of floors I liked and stated I wanted the floors pictured. I'm told they don't do ceramic flooring and they don't have what I'm looking for. I reminded him again it's from THEIR Instagram and these are vinyl floors not ceramic (per their caption). I also asked if they don't install these floors why is it on their Instagram as available. Silence. So very very frustrating to have my time wasted. I would have appreciated any attempt to help me find what I need, get back to me on time, or care about the project. Sadly I did not find that here and I'm back at square one. This is on top of them not removing toilets or vanities when they work on bathrooms. You must hire someone else to remove and install the toilet which I've found is not common with other companies.

Linda Wong: I am so grateful i got a chance to work with Dave, Eric, Will and Richard. First, like most homeowners, i spent a bit of time looking for a flooring company to repair flooring and subfloor, sand, varnish my floors and redo shoe molding. I found Friends and Family flooring's prices are competitive but reasonable and clear. Dave listed the prices for each item of work that will be done and he is very very good at setting proper expectations. I was always given clear answers to my questions and when Dave didn't know, he sent his foreman, Eric, to explain. Second, their communication skills have made this process extremely easy. I understood the entire process from scheduling to how the floors will be redone from beginning to end before they even started the job. They also gave me time to choose stain colors and see the samples of the stain on my floors.

Chuck Hassenplug: Our floors look beautiful and brand new. Jose and crew did a great job and answered all of our questions. They protected and sanded around a painted area, did nice job on our original pine floor steps, and they even replaced a high doorway jam between our dining and sunroom to prevent tripping. We are very satisfied and would highly recommend Friends & Family Flooring.

Beth Samwell: I used Friends and Family Flooring to refinish the parquet floors in a condo I had recently purchased. The experience was wonderful from beginning to end. Stuart Cohen, the Regional Sales Manager, was extremely responsive and knowledgeable...he walked me through entire the process as well as my stain options. Ronald who led the project was professional and had a keen attention to detail. He was also able to quickly solve for an unexpected issue. Their quote was reasonable and they were able to complete the project before my move in date. I would highly recommend Friends and Family Flooring...we are already discussing a plan for my next flooring project! Service: Repair flooring

Mary Banas: I am very glad I contracted with Fairfax Floors. Mike, Kevin and Alex were terrific to work with. There were a couple of glitches during installation and how they handled it was completely professional. They called me about resolving the issues not the other way around. That is service that is hard to find these days. I would not hesitate to work with them again.

Matt Morton: We were in need of a specific LVT product in a pinch for our bathroom project so we called and talked to Matt at Fairfax Floors, Inc. Matt was able to locate a box of the LVT in their warehouse and quoted us a very reasonable cost for the box of the LVT material. We were able to arrange same day pick up. We would highly recommend Fairfax Floors, Inc., to friends and family for LVT material purchase.

Brenda McCormick: I recently worked with Mike at FFX Floors in Merrifield. Replacing my kitchen flooring was easy because of Mike's knowledge and offers of a few suggestions of what might work well for my kitchen. Overall, my experience was excellent - highly recommend - easy to assign a 5-star rating!

Ali S: Great selection and service. They have flooring that you can't find at HD or Lowes; and they provide great service and expert advice. I've used them for 2 projects thus far and about to start the 3rd project with them. I would highly recommend them to homeowners or contractors.

Andrew Taylor: Friendly crew looked through their warehouse to find an obscure thickness of padding I needed to replace a small section after some water damage. Staff was polite and helpful. I would recommend them to others if you are shopping around or need help with a flooring project.

Jacob Maher: Straight talk!!!!! Kevin gets the job done right the first time. I have used him for flooring for years and he always takes great care of me and has briliant ideas to solve my flooring needs. C. Maher

Alicia S. Davidson: Mike really knew his inventory in and out and the flooring market in general. Excellent customer service and solution driven support.

William Bacallao: They did a great job and gave us a great price.

Barre: Brazilian Floors was recommended to us by a NWFA Certified inspector after another company totally botched the installation of over 2000' of white oak flooring in our newly renovated home. From our first meeting with their sales representative Kevin Petrie, to the Final walkthrough with their Quality Control Inspector, The entire team of Brazilian Floors employees exhibited a high level of experience and professionalism. Our hardwood floors now look absolutely fantastic! Our only regret is that we did not hire them in the first place. If you looking to refinish or install new flooring, We highly recommend Brazilian floors for your project!

Jodi Longo: As a builder and General Contractor, I've used Brazilian Floors for 10 years now. I recommend them very highly. On average, they oversee and install more than a dozen projects a year for me. Alfredo and Ruben have been incredible resources, very professional and exactly what I need as a builder who is accountable to homeowners and clients. They have never let me down. I highly recommend them. Jodi Longo Founder/Owner - Renovation Studio Maryland

Joao Pereira: In 2012, I contacted Brazilian-Floors to redo my hardwood floors. A sales person came to our house and not only help me choose the proper wood stain color that would make my house look better, but also suggested some things that I didn't think of (like air vents, we had some metal ones, and they told us that some wood ones integrated in the floors would look better... and they were right... I get comments from everyone that comes to the house). I requested for the work to start 2 days later, they accepted. The crew came and sealed my living room, dining room and Kitchen from the rest of the house with plastic in order to block any dust to go to the rest of the house. I got home that evening and could not believe how nice the floors looked. They had to go there the next day to finish applying the stain. I am really pleased with the worked that was done, the professionalism of the sales person and Work crew. I was looking for their address and phone number to give to a family member and saw the 3 previous reviews and I could not understand these comments as the experience that I had was the complete opposite. Well those were done in 2010 and my experience was in 2012 and I will be recommending their services to this family member. Thanks Guys. JP

Jessica Francis: My name is Jessica Francis and I am the Office Manager at Relux Homes in McLean, VA. I have had the pleasure of working with Marco on many homes we have build all over Mclean, Falls Church, and Vienna. He is incredibly knowledgeable about the quality and type of products that would fit well in our homes. He is very hard-working, flexible, and professional when we interact with him and we are so lucky to have done business with him. I would highly recommend them to anyone I know. Top-quality company.

Majid Khalilian: My wife and i were impreesed by the professionalism of the crew and their manager Marco. Marco was recomended to us through a close friend who is a home builder . It was remarkable to see how efficient and clean they were while working in our house . We highly recomend them .

Kevin Shkolnik: My Fiance and I had new floors installed and Enrique and the Brazillian Floors team were great! They were extremely responsive and flexible to our needs and did a great (and quick) job on the install. Would definitely recommend.

Oscar Arguelles: Very good experience, we have work together on 6 projects now. Marco is very reliable and always there when we need them.Prices are good also.

Cheryl McGinniss: Thank you Brazilian Floors for you dedication, determination and persistence in making my wood floors beautiful! Your personal service and attention was greatly appreciated.

Yobany Mejia: Worked with Marco in a couple of projects. They work fast and are very reasonable. Highly recommend them.

T S: UPDATED after owners answer: The issue is not about a back order - it is about the lack of customer service which, at the begging , was exceptional as I stated. I felt welcome as a customer, was given updates, and was given responses in a day at most. That changed. It feels like you were sure with the business so why to keep trying hard and well, right? A small additional project is not worth the same good customer service to Parsa and your team obviously. Please, do not lie about you guys following up. I was the one who had to message after promising on following up & was left without any response - see updated photo I just added & am sure I could find me trying to reach Parsa via phone calls, too. There were no voice messages left! When I could not reach him, and called main office number you could not even locate our order at first. I loved the material and installation on that day; however, I messaged several days after to tell you about the issues described here. I said we can repair it once you guys come again (it was noted on our account) - and everyone agreed. Sadly, after stating we no longer want to do business with you because of lack of interest from your side, Parsa was super quick to response but never stated anything about sending his workers to repair the issues. ORIGINAL POST: At the beginning, I was very impressed with the professionalism of Parsa & his team. That changed after they were done with the first project. We wanted to cover additional area right away - were told about back stock (understandable). We did not hear any updates for months. I was calling Parsa just to ask how the things are going, leaving emails and texts which were read but I have never received response. When called the main number, they transferred me to him & he was doing like he was just not ignoring me for months. We decided to cancel our order because I was very disappointed with the change of behavior from this company. To add to this, see for yourself how our luxury vinyl does not go all the way to wall on one place (which is pretty visible) & the carpet also has couple issues (such as the transitions & they did not level the flooring well before putting the carpet so on one place you can feel a “hole” when you walk on it) - quality of carpet is also not very good… Sadly, I would not recommend this company (even though the pricing was fair).

Robert Park: Very professional and service is grrreaat! If you ever need flooring these are top rated people to see! Ask for Elisha she is very knowledgeable and very helpful!

Joyce Sullivan: My husband and I had an excellent experience at Alexandria Carpet. Eugenia helped us to select the perfect vinyl plank flooring. She came to our house to measure each room and help us with decisions about the layout of the floor. The price of flooring and installation was reasonable. Installer Mehdi and his colleague took up our old carpet and artfully laid down our new floor. It was a pleasure to work with this company and we would recommend it to anyone.

sscaronia: Eugenia was more than helpful and knowledgeable. At Carpet One, the carpet selection was such that I was able to find the perfect color, texture and grade. Eugenia explained about the installation while she took measurements and was very courteous and professional in addition to being most patient with all my questions/concerns. The installers arrived on time, they were experienced, friendly and "demonstrated an attention to detail". They cleaned up, vacuumed, and I was pleased at how well done and quickly the installation was performed. I would highly recommend Carpet One, Eugenia in sales and the contracted installers. Next time, for carpet or flooring, I will go directly to Carpet One in Alexandria, Va. 5 STARS from me !!!!!

Lisa Thompson: Eugenia is absolutely terrific: very friendly and helpful. I loved working with her and appreciated her guidance on both the brand and color selection. She really went the extra mile to help me pick the nice carpet in my price range. Scheduling the installation went smoothly, and the installers did a great job. They went about their work diligently and did a flawless job. I would have given a 5 star rating except for the fact that there was a period of time between when I ordered the carpet and had it installed that I had no communication from them for several days. I had to call a couple of times to connect with someone to get an update. Like a key person was on vacation or something like that. In sum, it was a very positive experience and I highly recommend Alexandria Carpet One Floor & Home.

Ambra Watkins: I highly recommend Alexandria Carpet. They have a great selection and a staff that is well versed in the products they carry. The whole team worked very hard to meet a challenging schedule so that we could move into our new home with new flooring and carpet. They were consistent with follow up and called to be sure all was well after installation. In fact, I needed to add shoe molding at the last minute, and they made it happen! Thanks to everyone involved!

Kim Davis: I cannot say enough about the luxury vinyl plank flooring they just installed throughout my second floor and new vanity in MBR. So glad to get rid of the carpet. Harry, Mario, Tom and the entire staff were very talented professional and from start to finish. Most importantly, I love my new flooring, it's like a long awaited dream come true! I highly recommend Carpet One.

Karolyn Tontarski: We are thrilled with the job Alexandria Carpet One Floor & Home did replacing carpet in three rooms of our townhome with beautiful hardwood! Every step of the process was easy, and we truly appreciated everyone we interacted with throughout the process taking steps to ensure our safety (and theirs) during this pandemic. Jim Collins came out to take the necessary measurements and walk us through what hardwood flooring options were available to us, enabling us to proceed with the project without having to go to the showroom. The two men who delivered the wood prior to installation so it could acclimate to our home environment were excellent and managed to get the 27 boxes of very heavy wood up to our third floor, in what appeared to be record time! The three man installation team was extraordinary. We quickly reviewed the parameters of the project with the team leader and then left them to it. While the company had allowed two days to complete the project, the installation team worked nonstop for 7 hours to get the job done rapidly. The installation team had to coordinate moving our larger pieces of furniture as they worked (as per our contract), which they clearly did with ease and great care. When the installation team left, all work areas were spotless!! We are already dreaming up another project for Alexandria Carpet One Floor & Home to help us with - we cannot thank them enough for being so sensitive to our COVID concerns throughout the process and for doing such an amazing job with the installation of the hardwood floors. They are perfect:-) Oh, and I would be remiss if I did not mention how friendly and polite everyone we dealt with was.

Dee F.: A great flooring store! For ancarpet store the variety is rather expansive. It not only has a great selection of carpets but also has a pretty good selection of wood and vinyl floors. Their pricing is pretty average in the field and their staff is friendly. Definitely recommend checking out what this flooring store has to offer.

Dawn Terminella: My brother recommended Beaulieu Floors to me and I couldn't be happier with the results! From the owner to the crew, everyone was professional and hard working. The crew realized the first day the subfloor was going to take a lot more work to get up and Louis made sure to add help so they could get the job done as quickly as possible. Louis followed up with a walk through after they were done and talked to me about upkeep and maintenance so I will be happy with the floors for years to come.

Alexandra Ek: I can’t say enough about the work done on my kitchen floor. They were professional, helpful and did a fantastic job. They taped up everything so my home didn’t get the floor dust everywhere. Most importantly my floors look amazing. I was impressed at the level of professionalism. Thank you for a job well done.

Annie McNeil: Louis and his guys did an incredible job refinishing our floors! We called Louis to see if he’d be able to get our floors refinished in time for us to move in— we only had a 2 week window— and he had people and the floors done 3 days before our move in time! They are incredible! And the guys were wonderful too! Kind, and extremely helpful! If you need hardwood floors refinished I couldn’t recommend them more!

B. A. Lederle: I strongly recommend Louis and his team. I searched across the DMV for a customer service oriented business to refinish my floors. Louis reached out soon after I contacted his team online and arranged an initial consultation. He spent a good length of time with me discussing the various issues with my floors and my goals for the finished product. In a way we became partners in the process. The project was finished within a few days, exactly as promised and Louis followed up soon thereafter with an inspection of the work his team had completed. The team was very respectful of my home while refinishing the floors, too. The price is fair and the work was professional, quality, and got out every stain and issue I had pointed out in the initial consultation with Louis. I do recommend Louis and his team if you're looking for a customer service oriented flooring company with strong values and ethic. Thank you, Louis!

Sarah: Had an excellent experience using Beaulieu Floors to refinish my wood floors in my house. Louis came out and gave me a free quote on the work that needed to be done. He was personable and professional, and was able to get my floors done within the week. His crew came out right on time, and finished my floors in the amount of time they said they would do it for the amount of money they quoted me for the job. I have to say working with Beaulieu Floors has been one of the most pleasant, hassle-free experiences I've had since moving to the Alexandria area and I highly recommend them if you need your floors done!

Linda C: I have used Beaulieu Floors Inc for ten years on various flooring projects for my house. Awesome customer service, excellent quality in products they use and great attention to detail in the way they do the work. My recent house project was to finish and stain the flooring in my daughter's room. Biggest hurdle was to match the color to the hallway flooring. Color matching turned out so well because Beaulieu spent a lot of time with me testing out samples until I was happy. 5 star rating for this company. Definitely recommend them.

Margaret Smith: I recently had new carpet installed by Beaulieu Floors. I LOVE my new carpet and the new look it brings to my space. My experience choosing a carpet was excellent, Mr. Beaulieu knows his product. He listened to what I wanted and was very patient helping me choose the right carpet for my bedroom. I was very pleased with the installation, the installers were professional, and did not hesitate to answer my questions. I would highly recommend Beaulieu Floors.

Omid Fattahi: The quality and workmanship are absolutely top-notch, but more importantly, Louis and his team are THE example of professionalism. Don't bother researching any other contractor...GO WITH BEAULIEU FLOORS!!

John Bishop: Positive: Professionalism, Quality, ResponsivenessThe staff and technicians were very courteous, professional and responsive. The quality of the job done on refinishing all of my hardwood was first class. Highly recommend.

Don Schaefer: Positive: QualityThe end result met my expectations. The job took longer than expected but Clarence was professional, courteous and did a very good job

Johnny DeLoatch: Positive: Punctuality, Quality, Responsiveness

Christina Joy: I just received cleaned area rugs back from Ayoub. They did a great job. The carpets look like new. The delivery team of Jamie and Jeremy were fantastic on pick-up and delivery. They are very customer oriented, professional and personable, thorough to the point of meticulous, and just overall very pleasant to work with. I highly recommend Ayoub services. It was easy to schedule the appointments, and they keep you very well updated with emails and tests.

Sheril Waldron: Wonderful service! Arrived very timely and did high quality work. The team was very respectful of my home and took time to fully explain each service they were providing. Both carpet and wood floors were cleaned and sanitized, and for wood floors the were beautifully treated. Looks new again!! I will definitely have them back regularly!! Services: Pet stain & odor removal , General carpet cleaning

Elizabeth Snape: We purchased a large area rug online that turned out to be too large for our living room. We called several carpet companies asking if they would cut and rebind the rug to fit the space. Because we had not purchased the rug from them, they were nit interested in the work. Ayoub was happy to do it and they did an excellent job. Their workmen moved heavy pieces of furniture to remove the rug and to put it back down. They were extremely careful and conscientious. The rug now fits the room beautifully. We highly recommend Ayoub Carpet Service.

Danielle Aguilar: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueExcellent work! Milo and his assistant were able to remove stains a previous carpet cleaner could not. They did thorough and excellent work! This company came recommended to me via an area neighbor on NextDoor and I will definitely be using them again and recommended to other neighbors and friends!Service: General carpet cleaning

Diane Ford: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueExcellent service from door to door. They cleaned all my area rugs and did an excellent job.. they look like new rugs. Thank you to the Ayoub team for your professional, friendly and superior workmanship. You were a pleasure to have in my home.Service: Area rug cleaning

Jennifer N.: A big thank you to Juan and Jay who successfully removed stains from my sectional sofa and outdoor porch sofa. They did amazing work and my couches look brand new! I'm a longtime customer of Ayoub Carpet Service and these technicians were top notch.

David Musson: Positive: Professionalism, Quality, Responsiveness, ValueWe contacted Ayoub to perform carpet repair. Website was easy to use to schedule, and staff was very friendly. Had some delays do to a big snow storm, but their team had great communication throughout the process. Really happy with the work they did, would definitely use again!

Bryon Wells: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueSlight misunderstanding at first, but Ayoub Carpet Services went above and beyond to make things right. Excellent communication and technician was very punctual. Great work on a couple of small patch jobs. See before and after pics. Thanks!

S Follender: Great service; pick-up and delivery. Plus, staff was knowledgable and willing to talk me through options for levels of repair of my cherished carpets. My advice: if you have wool carpets, keep them clean and don't let the moths eat them!

Candice: Before and after pictures- Our dining room hardwood floors had been covered with 3 layers of sticky vinyl for probably 30+ years. Many places looked at our floors and didn’t think they were worth repairing or wanted to charge an arm and a leg for it. Elegant came in and gave us a good price, said they would beat competitors, and that they could get it done soon. All of that was correct. Within days they came in, got it done, and now we have wonderful dining room floors. Those guys really knew what they were doing. It really makes you question some of the other companies who charge much much more For something that the Elegant Floor guys did with ease. I would definitely use Elegant floors again! Services: Restoration , Repair flooring

Tariq Khan: These people are top notch. I called for work to be done the week before Christmas only with 5 days notice. I also wasn't able to be present while work was being done. They came in, did there thing and when I returned the floors were very well done and close attention to detail was made. They were very clear in communication and very kind. Steve and Evan were always on hand for questions. I am very pleased with this service and highly recommend to anyone. I will definitely use them again for future properties. Services: Coating , Sanding , Restoration , Repair flooring

Dianne King: We hired this company to do hardwood floor sanding and refinishing. The gentleman who came to review the project was extremely engaging and professional. After signing the contract and the work began, the quality of the relationship and interactions with the company significantly changed. The men doing the work initially did two of the five rooms. We were told that they would return the following afternoon to replace the furniture in those two rooms. They did not show up and no reasonable explanation was provided. After the work was completed, I noticed a small splintered area in one of the rooms. I believe this was done by the heavy sanding machine because the referenced area was covered by an area rug (for years) with an ottoman sitting on top of the rug. I called the company to inquire about a product or filler that could be used inasmuch as the area was so small. I also sent a picture of the area. The information sheet provided by the company addressed splintered boards so my call was to get the name of a specific product that perhaps we could use. My photo and request for follow up was forwarded to Steve (owner). He responded, in part, that they would not undertake repairs that were not called out in the proposal unless we inspected the floors after the sanding and agreed to an upcharge. I had no problem with the company's position in this regard. The problem that I had was the intractable position that the owner took in the final statement of his email to me that "We certainly didn't create it" referring to what he called a "defect' in the floor. I responded that this was not an issue with this particular floor for the reasons stated above. I also questioned his insistence that they did not cause the issue because he was not on site. I asked again for the name of a product if he knew of one. Otherwise, I would ask a professional. His response was to "consult a professional" noting that he only had 18 years of experience. He did not provide the name of a product. The owner apparently took issue with my saying that I would ask a "professional" about a product. Apparently, he is of the opinion that doing a job for a number of years is all that is required of a professional. Behaving in a civil and courteous manner is inherent in being a professional. I was disappointed by my interactions with the owner throughout this project. I found him unduly inflexible and completely lacking in the most rudimentary of customer service skills.

Mark Bucher: I will remove this if they do the right thing. but our floors are worse then before they started. Matter of fact we still have floor boards missing. To be fair our floors apparently were close to their end of life, however they assured me we had 2 sandings left. After one sanding our floors are ruined and now need to be completely replaced. Had thy told us that from the start we would have made a different call on what to do, now need to move out and move animals out and start again on an overall very messy process. Be careful, very careful with this group their crews are subcontractors not employees of the company. I now have to fond another company to take care of this as they are dodging us . Check the BBB, I should have first . Service: Sanding

Kati Haycock: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueI used Elegant to sand and refinish my 100 year old wood floors. They did a terrific job. Were on time and very professional. It's been a year now and everything is holding up well.Services: Wood staining, Coating, Sanding

Donald Reed: We used Elegant Floor Services to finish the floors of a house we had rented and were preparing to sell. The tenant had sublet the property, so there was considerably more traffic in the house than was intended. As a result, the floors were in bad shape. After Elegant Floor Services did their work, the floors looked beautiful. We recommend Elegant Floor Services if you're looking for quality work.

Jessica McIntyre: I highly recommend Elegant Floors! I have used them in the past for waxing my hardwood floors and they did a great job. We recently moved into a new home and wanted to stain all the wood floors (three floors). As you can see from the pictures they look amazing!!! Steve and Evan are professional and responsive and the crew they sent out completed this job in 8 days. As if their product was not enough, their pricing was very competitive! We could not be happier and would absolutely use Elegant Floors in the future.

Stephen Madaras: Elegant Floor Services installed new hardwood flooring and refinished existing hardwood flooring in my home. Their cost proposal was thorough and competitive with two other companies that I had scope out the work. Steve White, the owner of Elegant Floor Services, came to my home personally to review the job and develop the cost estimate. Steve discussed different options including types of wood, stain and finish along with various aspects of my specific job. The team of installers was very fast and thorough while performing the job. Each morning, we would discuss what they would be doing that day. The floors turned out great. The job was done on time and on budget. I recommend Elegant Floor Services to anybody needing hardwood floor services. Service: Install flooring

Kay Hawkins: Elegant Floor Services installed hardwood in our living room and dining room. They were great. The floors are beautiful and we are quite happy with the service that they provided. Elegant allowed me to drive them a little crazy with questions during the process. The installation crew were professional and very knowledgeable. Overall a good experience. We will and have certainly recommended Elegant Floor to our friends and neighbors. Service: Install flooring

Stuart Miles-McLean: I don't like all the self check out lines which are killing jobs. They did have things I was looking for in the wild bird and critter section, but it appears they need more employees -- all over the store -- to keep the inventory organized and properly shelved and labeled. The employees I did encounter were very helpful and friendly; it just looked like they need more of them.

Kev- keepingitreal: This location offers a variety of affordable items for your home improvement needs. I really appreciate the staff in the aisle for assisting me with finding items on my check list. At check out the cashier was welcoming and friendly. This store was very clean and offers plenty of parking.

Jessica Fullington: Today I went to the garden center for some outside plants. Yolanda was so very helpful! She was able to answer my questions, she even went and got me a cart so that it was easier for me to get the items I purchased to my car. It is so refreshing to have people who are pleasant and helpful at their jobs I will definitely come back to this location to get all the plants I need this spring! Marla was very helpful as well along with the young man who answered some of my questions about my plans. All around a wonderful experience!

goklt: Lots of materials here. Check out was fast. However good luck asking for assistance. Lots of associates are walking around but not helping customers. I tracked an employee down for assistance in moving materials from a high shelf to store level in the door section. He called two times for assistance to my aisle but no one came and he advised going to customer service. They called and still no help. Had to track somone down in a different department altogether. Crazy.

Chase Johnson: The employees here are courteous. But the wood cutting service they claim to offer is not available when needed. The store should just be candid that wood cutting won’t be available (or at the very least won’t be available at any specific time). I am a local DIYer (not a contractor). Before I bought wood I asked about cutting and was told it was no problem—buy it and then request a cut. I did. I was then told the lumber associate wasn’t available for an hour. I couldn’t get the wood (a single sheet of plywood I needed to cut in half) into my car, so I waited. After an hour, there was still no lumber associate, so the wood was never cut.

N R: Terrible customer service. Returning an item took 3 months of repeated calls to schedule a pickup and even when Lowe's had the item back multiple calls were needed to secure the refund. Such a hassle, so worth avoiding! The third party delivery service that they use doesn't turn up in the agreed time slots so it's very easy to miss them and then get stuck in the web of calls that are required to reschedule.

Annie Signorelli: I ordered a dishwasher with professional installation and the process from start to finish was completely nontransparent and unprofessional. The installation had to be rescheduled because the dishwasher wasn’t pulled down for pick up in time, and then when it was installed it was the incorrect dishwasher — not even the right brand. After several hours on the phone with the Lowes installation line, including being told multiple times that they couldn’t advance the process because they couldn’t get in touch with anyone at their own Lowes store, I called the store directly and was able to sort it out and get the installation rescheduled. A Lowes associate later told me that they don’t have the “luxury” of waiting on hold with the store which is what I had to do in order to ensure my order was completed. Finally the correct dishwasher was installed on the third attempt and I was told I could contact the installation line again to discuss compensation for the inconvenience. Again it took multiple attempts to even get an update on where my case stood, despite being told every time that I should expect a call back “by end of business” every day I called. When I finally got offered compensation it was for less than half of the amount I requested (I requested the installation service be refunded seeing as it took 3 attempts and I was the one having to set everything up because Lowes did not follow through). While I am satisfied with the product I am in disbelief at how difficult and unprofessional the process was with Lowes. I do not recommend purchasing appliances from installation from this store or using the Lowes installation services.

Conchita Coney: Excellent but one of the employees didn't know what he was talking about whereas getting parts for a 2019 torro self-repellent lawn mower. He told my husband and I to go to store name Grainger on MD 202 they are either closed or permanently shut down.

Elizabeth Ramming: Assistance was top notch!! The gentlemen working there were very polite and helped me a lot with specific questions. HOWEVER-- However, I needed lumber, a 1X6 piece. What they had in stock was WET. But oh! I found 2 dry pieces at the bottom. But alas, don't be happy for me. Those pieces were warped in both directions - both along the length and width. That's it. So, shut up and buy it, or fight DC traffic to go someplace else. Both of those options were the absolute WORST. Why was the wood wet amd warped?? ... Duhhh. How utterly stupid.

Jay A: When I tell you to hire them I hope you listen. Jose was responsive, professional, punctual and whatever words you want to add on that sums up awesome. Had a crisis with contractors who were not experienced with flooring (pictures will be attached) and Jose stepped in and took his time to explain the errors that were made and how he was going to fix them. He also came prepared with swatches and different color options for me to choose from. If you need your floors refinished do not hesitate to call these guys. I'm 1000% sure you will not regret it or I will give you your money back.

Cindy S: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueUS Flooring did an excellent job installing sheet vinyl in my two bathrooms. I was so impressed with the craftsmanship and knowledge shown by Carlos, Danny and Jose. They went above and beyond in solving another flooring issue created by the previous owner. They are flooring experts—vinyl— laminate—wood. I recommend them highly!

Sabrina Naylor: Great experience all around! I asked for an estimate to replace both the carpet in the living room and tile in the kitchen, and US Flooring was the ONLY place that called out some potential issues with replacing the kitchen tile. They were quick, professional, and I am thrilled with the outcome. I'll definitely bring them back for some more projects.

DL P: I was very pleased with the service provided by US Flooring. Jose is very professional and provided detailed and itemized quote. They followed schedule exactly. The installation was done in 6 hours with excellent quality. will use them again.

jia Duterte: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueVery impressed with the job they did! They did it fast too!

Annick Mballa: Positive: Professionalism, Quality, ValueThe team is very friendly. I was impressed by the outcome. They refinished my hardwood, the result was same as replacing the whole hardwood floor. I am extremely satisfied with their job.

Anas Belouali: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueJose and his his team were very professional. Prompt response, fair pricing, and accommodated all our requests. Very pleased with theqthe of the work and the final result. Do not hesitate to hire them.

Cele M: Positive: Professionalism, Punctuality, Quality, ResponsivenessJose and his team did a tremendous job on our floors. Jose was responsive and attentive. We are so excited with our new floors. They are everything we wanted!

John Kimmel: Outstanding experience. Great customer service, delivery, installation and fair price. We are very happy with our new floor. Would definitely use again.

Symba Smith: Before the other day, I had had some pretty unimpressive exchanges with some of the employees at this location. But the other day, I have to say, one of the managers, DJ, and one of the cashiers, Demetria, did their absolute very best to help me. I was very impressed, and so appreciated their help and positive attitudes, that I'm writing this review. Thanks F&D for hiring such wonderful, helpful people!:)

Jessica Smith Brown: I just had a FANTASTIC experience here. I needed a lot of help to unload a (very heavy) product I was returning and buy a new one to replace it, and I had my (screaming) baby with me. I could never have pulled it off without the amazing help and expertise of the associates here, who did everything from helping me unload the old product from my car, helping me buy and load the new one, finding the right quarter-round to match, and even watching my baby while I unloaded stuff. These people truly made my day so much better and easier. Huge shout-out to DJ, Tracey, David, and Acsean for going way above and beyond.

Nicole Herbert: Went to pick up a customer's order. Pushed a couple buttons on the phone. And five minutes later the order was brought out and loaded. Plus this location is face in parking instead of back in like other floor and decors made it easier for me and my box truck.

Elyse M: This is the most incompetently managed retail store I've ever been to. I say this having done multiple home projects purchasing from (a different) F&D and LOVE this brand. Every time we come in this store, there are multiple (3-7) employees standing around the entrance just socializing. They can't be bothered to help you, check anyone out, nothing--even while lines of customers get longer.

Donnita J. Hamid: I recently went to the Alexandria Location store #177, with my husband to purchase some materials for our bathroom and kitchen floors. The experience was more than pleasant and being assisted by a very courteous young man by the name of Carlos, made it that much more pleasurable. He helped to load our vehicle alone, which seemed like a lot but he reassured us that he had it all under control. After the last bit of tile was loaded, he made sure we were ok with how it was loaded, smiled and told us to be safe and a very good day. Thank you Floor & Decor as Well as to the young man Carlos for all your help and excellent customer service!!!!

Adam Hartman: What you see isn't always what you get! Samples from the floor looked great. Purchased those and an additional 5 boxes of it. Boxes were previously opened, but were seemingly complete. Start opening all the boxes to see that they were starting to look very different from the floor samples. Very homogeneous and dull compared to the 5 originals. See the photos below. Group on right is from the floor. Maybe someone had a big job, picked all the good ones and returned a few boxes of the rejects. Check your boxes thoroughly!

Ryan Miller: I purchased flooring for my home. Paid for and everything. Without consent they put it back for sale and sold it to another customer (after several trips to the store carefully selecting what I wanted). Then my product was out of stock except for one store two hours away whereupon I have to go pick it up myself (they won't send it to my store) or pay for shipping...I'm thankful I got a verbal apology, however a discount (or at least waiving the shipping fee) seems the right thing to do.

QBZ OG: This is the worst organization to work with for things as expensive as projects. They are worse than any big box store I have EVER been to. I dare you to try and call them. Just call them and see if they ever answer. I paid them money and they still havent picked up the phone in 3 days! Correction, they pick up and put me on hold, or they immediately HANG UP ON ME! They HUNG UP ON ME 4 TIMES today!!! I've been calling them for 2 Hrs now! This is absolutely unacceptable and they don't deserve any new customers. Absolutely the worst example set by these goons that don't even know about the products they are selling.

Ed Vaughn: While shopping for floor tiles my wife and I received 5-star customer service treatment at the Alexandria location from Mr. Julius Williams. He had a very patient demeanor and was very knowledgeable of the products and designs. He definitely made our shopping experience very pleasurable and free from anxiety and frustration.