Best Express Store Washington Near Me

Christine Barrett: Came to the express edit store at 6:50 p.m. this evening to find the doors locked. I knocked and the sales associate said the store was closed even though the website listed the hours as open until 8pm.

joseph Frank: Great service

Claudia Persico: This is permanently closed

Hesam Shabani: Cashiers here are so helpful and friendly. Thank you all for your great service.

thomas eyasu: I don’t usually write review but today my Experience in Express at Pentagon city location was horrible. The employees attitude and rudeness I never seen in any store in my experience, I didn’t know the registration was close and I was standing there waiting to check out and one of the employees came up to me with nasty attitude told me the registration is close and I have to got the other one. I’m still trying figure out what’s this all about.

William Forte: Closed before 7:30p.even though hours are posted for 8PM

Jackie B.: Better pray you never have to deal with customer service or corporate. Inaccurate website. Slow response and lack of response if your problem is too "difficult." No care for the customer - just money grubbing corporation. They actually still have not refunded me and in my book that is THEFT.

Pii Paa: I went to Express store at Pentagon city mall on Sunday to buying some clothes. There was a lot of clothes hanging in the fitting room. The customer service was powerless. Irlinda and the manager was very disrespectful to me at register. I am a longtime customer at this particular store. I was very disappointed with my last experience.

Bryce Holliday: Has the best sizes I can find anywhere, being a short and skinny guy. Clothes always look nice

Joi Calia: I was in the store for 20 min and not one employee came up to me and asked if I needed help or welcomed me in. The atmosphere was very cold and it made me not want to buy anything there.

Brandon Moon: Outdoor mall style outlets...stores on both sides of the walking path. 2 sections but includes all the favorites Tanger usually provides.

Awesome bunny plays Gacha life: Very poor customer service. Staff is rude and ghetto. Please do yourself a favor and skip this location. Makes you not want to buy their brand at all, I walked out of here disgusted by my experience.

Iris MARTINEZ: Love it so many store to choose from name brand starts to choose from love it 🐬

Mohammad Islam: Very good suits and t-shirt collection

Irma E Jimenez: Not so great this time, the person whom I believe was the manager and name was Derreck was very rude and bad attitude.Not looking forward to go back to the same store or his shift.

Stephani Rodriguez: Super friendly and very helpful staff!

Cinnamon Tucker: I had an amazing experience here in December of 2019. My daughter and I were both shopping for some nice dress up clothes to attend the ballet in DC. The ladies were so hopeful and attentive and gave us a personal shopping experience like no other! One was incredibly helpful for my daughter, and another was attending to me. They listened well to what we were both looking for, gave recommendations to other items we wouldnt normally try and we both walked away happy with our purchases! Thank you to the lovely ladies here.

Adebayo Oyinloye: I love the selections of dress shirts and the discounts that follow them. Associates are will to go above and beyond for you.

Mayi Melena: The Ladies here are very friendly, and always at your service. I always get positive vibes when I walk in here. I love shopping at express and this location is one of my favorites. They have a good selection of clothes, great prices for quality items ; and great customer service!

Jonathan Delacruz-Garcia: Tony, I’m assuming the manager here at Express was very helpful in processing the return of my items and purchase of my new items which had to be ordered. He definitely was of help in something I thought was complicated. Might I add that he greeted me and asked if I needed help and assisted me throughout everything! Huge props to him and I’m glad Express has him as a valuable employee there! Thanks Tony!

Mark Angel: Worst experience I have ever had. Came to the store to buy cheap dress shoes for an event. When I get there I see a customer looking impatient waiting to be helped while another associate tells me he can help me at another register. I wait for the total to appear on the card terminal and insert my card, see that I was approved and take my card back. As the transaction is happening the associate then mumbles “the system just shut down”. As he turns around and talks to his Store Manager “Donna” she states that “she’s already on the line trying to reach customer service”. After about minute of getting concerned I check my account and see a processing charge for the amount. I then tell the employee at the register and he turns and tells Donna the situation. Donna hangs up the phone and tells me “yeah sorry a receipt didn’t print and the charge should drop off in a few business days”. I reaffirm that I in fact I already paid for the item and was charged and I didn’t even need the receipt. She then explains that, “it should fall off in the few days and there is nothing that we can do”. She then proceeds to give me her cell number and tell me to call “JUST IN CASE” she was wrong. Well, she was wrong. Three days later I was charged for the shoes. I call her cell and left a voicemail and didn’t get a reply back after 24 hrs. I then proceeded to call the store and she was working. I asked if she got my voicemail and she explained that she wasn’t sure and that she was sorry for the inconvenience and that she was new, etc. etc. We end the conversation with her telling me that she would be in the majority of the day on Saturday and that I could get my refund then. I come in on Saturday at around 12pm and to my surprise “Donna is sick”. Another associate that was instructed by her the day before was there and knew about my issue and then proceeded to give me my refund. She asked if I had the card I used and I did. After a few minutes she calls another store manager from another store and she says “we can’t find the transaction”. At this point I am extremely upset, take out my phone again and show the charged transaction. I speak to the other store manager and he tells me that “We can’t get you your refund because we need customer service and customer service is closed on the weekends and you will have to come back during the week”. I don’t live in the area and already had to make the trip back for the second time in the past two weeks. He offers to give me the number to call customer service and I interrupt him and explain to him as a customer this store as well as the management have failed to do their job correctly and I will not be calling anyone unless it’s either him or Donna to get my refund. He then gives me his cell and explains that “we can get on a call on three way and get you your refund over the phone”. If that were the case why couldn’t I have done that from the start? Why was I told that I couldn’t leave from the store with the product that I clearly had proof that I paid for in the first place. While I completely understand someone being new to their job can come with issues there is no excuse to have a clearly untrained store manager make decisions in real world scenarios. With that being said I will make it my effort to not only get my money back but to make sure that this store gets better training for their management.

N Morris: This is the worst Express ever! I unfortunately visited this location only because I was in the Wheaton area, as I usually shop at the Tyson’s location. Anyhow, upon entering the register, I had to initiate the interaction. I was “assisted” by Ashley, who lacked every ounce of professionalism and competency. I asked her if could do an exchange. and she reluctantly confirmed that I could. As I proceeded to hand her the cheaply made shoes that fell apart, she stopped to inform me I was unable to make the return. At this moment, I was extremely taken aback, as I know Express for having a pretty open guarantee return policy, so I felt as if my right was not being upheld. I asked her for written confirmation of the specific policy as justification but of course, she was unable to do so. She then asked her coworker, Tony, who was also extremely unprofessional and rude, if she should call customer relations and he informed her to call “only if she wanted to.” What kind of subpar service/protocol is that? I was even more appalled and disgusted. When she decided to call customer service, she poorly explained the ordeal and did so in an effort to misinform them so I could have my return denied. As a result, I interceded and asked to speak with the customer service representative. After I competently explained the damage, the representative agreed with my poor experienced and permitted the return. From here, Ashley’s rudeness enhanced, as she reacted with an unprofessional attitude and demeanor. Tony also chimed in to make matters worse by “teaming up” with her poor behavior. I eventually had my item returned then escalated the matter to corporate who forwarded the case to a regional/district manager with high priority. I will never shop back at this awful store.

Remit Lopez: Spanish "mid age" lady at the register (Seems to be a Manager) likes to talk smart to customers, trying to make them look stupid. Very rude with staff members, I notice how bad she treated one of her employees in front of the customers.

Lesa Morris: If I could have give. Zero stars it would be zero. I went in on January 2nd to to an exchange and Oscar’s demeanor was rude and nonchalant. Angela, was the sales person. I presented my item with proof of purchase & Angela was un able to find my purchase even after I gave her my A list number. Oscar displayed his in difference attitude and stated in an rude tone that he had to call customer service to verify my purchase. He did nothing to further assist me with my exchange. I ended up going to another express to do my return. I called customer service to share my poor experience at the Westfield Montgomery express Molly didn’t offer any type of resolution. She stated that my information was passed on to the district manager and that an investigation is being conducted. I’m not sure why theres any need for an investigation as the customer is always right. I was well within my rights to do the exchange. This ordeal has cost me great inconvenience. As A top tier, A list customer that supports express brand my experience should have been better. I will no longer support Express. Molly called me on Wednesday, February 9th ,2022 and had no answers or to ensure me that Oscar’s behavior will not be tolerated. The poor customer service I received reflects poorly on upper management. I’ve ask to speak to the District manager as of today no one seems to have her information. This matter needs to be addressed to upper management so Oscar’s behavior will not be repeated towards anyone else.

Bryce Holliday: Express accidentally tripled my large online order, so I brought in a lot of returns. They make it easy and quick and we’re very nice about it!

Max B: You get what you pay for. Bought 2 pairs of pants, one of the pairs stitching has failed after 2nd wash cycle. Can find cheaper higher quality clothes elsewhere.

Christopher Santos: Their old layout was much better . It feels claustrophobic and hot now. The spot coolers are a relief. The styles are great. Just whish they carried the editor short in stock.

Elle D: I called, new to the area, and the associate, Jonathan was VERY helpful as far as helping me locate stores closest to me.

Anton Owens: Got a hoodie from here for my birthday.Not a bad place to look in

aubrey wright: very impressed easy to shop jewelry is really cute got a complete outfit and service was cool when i was ready to buy my stuff i got a discount nice

Shoumit Karnik: After JC Penney has closed this is the only place I could find a decent blazer. Great discounts on apparel, also have membership options. If in PG Plaza, do check it out!

BrooklynArchitect: Nice selection of items at nice prices

Bonnie Jones: I enjoy going to these type stores for purchases for my Grand Daughter. Every now and then I find and item for the 60+ Fashionista...

Jessica Boada: The store is really messy there are unopen boxes every where and and misplace items. the staff do not welcome you they are busy taking about their personal problems.

Austin Kreb: Amazing service at this location. Indigo and Rachel were especially great to work with 😁

Ivonne Martinez: I like this store. The retail attendant who is from Romania 🇷🇴 was very helpful, and she helped me download the application to my phone. The clothes is distinguished, and had a good experience.

Clark Ken: This store always has great styles, but sometimes things are overpriced

Salvador Torres: Hector is such a nice person, I had a very important event for the weekend and I ask Hector what go well with this colors? He absolutely recommend me some clothes that it fit Perfect. Such a great customer experience. Thanks Hector

Hanan Abdelalim: The customer service is excellent, the merchandise is good quality and fashionable, and i always have a good experience going to this shop. Rachel was very friendly along with William, and Caitlyn was very helpful at the register. Definitely will be shopping again and would recommend this store to others.

Shah Md Mayen Uddin Chistee: For both men and women, they have a nice collection of products. They offer good discount on most products. The original price sometimes may seem a bit high but the discounted ones are good buy. Most products fit really well.

Sandy Mccluskey: Staff is helpful. They have a great selection. Always a good sale going on. I can always find something to buy.

June Haskins: Had a great deal got a free shirt way cool.

Cody Bannister: I bought nothing here. Mens section seemed to be mostly sized for young pre teens or men who like men.

R KRISHNAMOORTHY: The Express Factory outlet have variety of dress materials for all at a reasonable cost . It is located near Pittsburgh Pennsylvania USA.

Tina Kassar: Wonderful customer service at Fair Oaks Mall, they went above and beyond to help me, I had a gift card and tried to use it online, and they froze my card, Tam called customer service for me and was on the phone for an hour to have my funds available for me, also he was very patient and let me stay 45mins longer after the store was supposed to close so I could finish my transactions, they were so lovely Tam and Omar, best customer care thus far.

U G H: Nice new trend products, and on sale .

James Ronalds: I went to express and I was looking for a suit and an associate named Luther came to me and helped me out! I got the right suit and the fitting was perfect! I will definitely be coming back just because of Luther great customer service!

Ihsan Yaman: Hakeem was super helpful he helped us with whatever I need. Express do whatever you can to keep him!

Gina Masterson: Only 1 employee working....not friendly staff. Took a long time to get help

mujeeb aziz: This store have the most rudest people working ! They shouldn’t be working as a customer service representatives we came from far away and spend almost 45 minutes inside the store shopping as we approach the register to checkout one of the guy came up and told us that they were close for the day which was Sunday evening their store hours was from 10-7 pm and the time was 6 :10 pm even though we explain that we been in the store for 45 minutes shopping they told us we close early today. So at that point I asked to speak to the manager the guy name George told us he was the manger and when I asked him again are you the manger he said yes he was one of the manger so I ask to speck to store manger and he went in the back and took 15 minutes later a guy walked toward us with pajamas and sandals on his name was Morell told us he was the store manger. After we explain the scenario he was super rude and told us I can’t do anything we are closed if you have problem with us contact customer relations that’s exactly what his response was never coming back ..

alex emerson: Great express location. Always stop by here when you visit the mall. The clothes for men are amazing quality. They have clothes for all shapes and sizes, especially slim guys with long arms. Most importantly the shirts stretch, and are breathable. Much less expensive than other retailers. Plus they have a great credit card that stack rewards. Sign up for the free mailer to get great coupons.

Christian Huaman: Extremely disorganized. As a former employee and I am disgusted at the way I was treated. I am not just concerned but also disappointed at the way employees are treated. Minimum wage with no real benefits whatsoever. They are the type of people to call at midnight on a Sunday night, to let you know you won’t be needed for the entire week. I used to like Express as a brand, but this location does not have a positive culture and has made me change my opinion. In previous jobs and this one, I have prioritized the customers but I did no longer see myself working at this location because of their carelessness. I’d personally recommend shopping at Forever 21, Hollister, Abercrombie, American Eagle where you will find better customer service (and better prices) because they are 10x more likely to have a better management.

Trisha Irons: I went to do a return in person. Then was shopping for other deals in the store. I wanted to purchase some items but learned that I could not try them on, understandable, but I also could not return the items if they didn’t fit. They were Clearance items and could not be returned, which is understandable under normal circumstances where one can try them on before purchase. Having the same policy during Covid does not make sense to me as a customer. Very disappointing!

Hao Quach: A year ago, I got a credit card from Express to get a 10% off from my first purchase. But later on, Express allows the third party to charge me 39.99 on my statement. I requested to dispute the charge, but they say that I have to deal directly with the third party. However the third party said that they charge me because I join kind of membership which I never asked and never agreed to join. Right now, nothing is solved and Express is still charging me that amount of money and late fees. That is terrible and ridiculous. I am writing a letter to Better Business Bureau to complain about it. Please never be cheated by Express Fashion.

M M: Everything is hang together it looks so messy, lack of tasty on clothing. I visit the fairfax mall location and that place so easy to move around so elegant. That’s how I see most express stores looking like.

Alicia Fredericksen: Great experience. I was a bit flustered so I unfortunately forgot to catch her name, but the manager working the evening of 12/10 was phenomenal. I had a tricky return issue, and she handled it efficiently and kindly. Excellent professionalism, especially as I know so many locations are stressed and understaffed. I’ve been made a loyal customer of this store for sure.

Ryan C: Your employee Carla is amazing! I came in to pick up an online order very early on my lunch break since it was the only time I had available. She helped me find the perfect fitted suit within 10 minutes and I was out the door! Awesome customer service from her.

David Nguyen: walked into express to browse and possibly cancel an order but an employee named Martina was very rude when asked. she responded very rudely and seemed like she did not want to help my girlfriend and i at all… this is outrageous!

J Moran: I applied for a position here and at my interview I was told that I could not be hired because my hair is bright red, and if I considered dying my hair to a natural color then, I could come back and be hired. I was shocked, this is a retail store and they’re all about “expression “ and yet won’t accept people that express themselves because they’re not going with their “natural look”

Just Do: Been to this store three times this Christmas season during mall hours and it is closed! Every other store is open… Express Corporate, please look into this management practice when reviewing the seasons retail profits.

Marjan Shaw: Express has been one of my all time favorite stores. I’ve always had a pleasant experience at all locations. But the Springfield Mall location needs to make some adjustments when it comes to customer service and the manager that runs the store. My experience a few weeks ago, and again yesterday with the same manager was very unpleasant and unacceptable. She has no personality, does not greet you when you walk through the front door, does not ask if you’re doing OK or need anything, and when I was questioning her about a return she was just simply rude. Did not listen to anything I had to say, jumped to conclusions. And when I decided to take my return somewhere And advised her that I was going to get a hold of corporate. She decided she was going to change her tone. By then it was too late. Everyone is dealing with tough times during this pandemic. But for her to come to work with such negative energy makes the store look horrible.

P. Gomez: I Love Express since a teenager. Now my daughter loves it too. They have excellent pieces for everyday and great ones for special occasions too. The quality of all their products is from very good up. Never disappoints! Customer service is fantastic.

Alexander Lohnes: Great experience great people, great environment! 10/10 recommended!

Mosi Oyathelemi: Racially profiled. Will contact corporate offices. I asked an associate was I doing something wrong? she immediately responded " you bothering me." Many other associates would strategically but definitely noticeably pick up random items next to me and act as if they were doing a merchandise search. They are very poor at their jobs. Before I became a social justice advocate and lawyer, I managed a retail store for a couple of years. In order to curtail theft, associates are supposed to provide outstanding customer service and pay attention to the customer., but they should not use their headsets (which was done here) to profile anyone without substantial reason to. I ask the manager Ana what I had done and she acted as if she was shocked but ( poor acting skills) I am writing this for other people who may have felt this presence in this store so you will know that you are NOT CRAZY. I will be reaching out to their corporate offices with my experience and my concerns. It is not okay for anyone to be racially profiled in this day and age. Express has to do better. .

Ricardo Voysest: Not used to be race profile when got inside the store.

Shawn Stevens: The place to be for your female clothing needs

LJ: Found some stuff that fitted well

Beth Capps: Staff were friendly.

OMG “OMG Satoshi” Satoshi: Great location and service

James Brown: Ok

april engelberth: I used to really love Express and I have been shopping at Express for twenty years. The customer service at this location is awful. No one ever cares you are even there. The associates never ask how you are doing, offer to help, and god forbid acknowledge your presence. It’s bad.

Asia Thurston: I like the way they ran the checkout line. It was very efficient and allow customers to get in and get out.

Tony A: Very quality clothes. Express stays with the current trends and it shows in its selection of clothes from the casual to the more formal. The staff was very courteous as well.

Kenneth Hartwill: The manager @ Towson Mall provided excellent customer service. She did what she said she would do and the process was smooth.

Aurelio Romero: I like their selection if socks. And usually on sale. Other stuff is fine; pants, shirts and jackets. Quality is pretty good.

Christine A: The sales associates are never welcoming or helpful. Lauren & Cassidy are both amazing ALWAYS but when they’re not there, service is terrible. I’m a frequent shopper there & I’m highly disappointed ever since they reopened after Covid. A friendly Hi how are you today would suffice or perhaps maybe letting someone into the fitting room instead of talking amongst each other on the headsets would be great too. I’m going to start doing more online shopping I think. Plus someone placed an order for me in the store & I never received it. Please get employees that want to work & have somewhat of a personality instead of one like a rock, it’s kind of important in retail.

Taylor M: Erica, at the Albany, NY Express store, deserves more than just recognition for her wonderful deeds… that girl deserves a RAISE!! I walked into the store today with my fiancé and no idea where to even start… my father passed away suddenly on 12/11/21 and I needed something to wear to his services and I have been dreading this day, pretty much all week! Erica not only made sure to find me a fitting room; but actively pulled items for me to try on ❤️ and I never once felt overwhelmed or rushed into anything! Once I found my outfit, she took my jumpsuit (that she picked out! ) and whisked it away to the desk to be wrapped in a bag for me and gave me one of the most beautiful, kindest gifts I could have ever received this holiday season ❤️😭 if you saw me, I was bawling my eyes out while she gave the bag to me! To Erica: you were truly an angel for me in a confusing and overwhelming period in my life and I will surely pass along your kindness this holiday season. Thank you for being you!

Maireni Sarda: It was great, the manager help my two kids to find their outfits for home coming in 15 minutes. I really appreciate it.

T S: Great sales and good quality products. The prices are high so go when things are on sale

Annoying Crow: BEST PLACE TO GET A PAIR OF JEANS CAW CAW

IB West: I am not sure if theres a broken sewage line but it never smells very pleasant in there. On a better note the staff is always great to interact with

Frank: Small, and I got food poisoning from their hot dogs. Shame on me.

Angelo Trovato: Welcome to Fort McNair Express.

Jose V Ortiz: Good