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1. ABW Appliances Showroom: North Bethesda - North Bethesda
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5
77 reviews
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Address: 5526 Nicholson Ln, North Bethesda, MD 20852
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (301) 770-8579
Business type: Appliance store
Jean Zachariasiewicz: ABW has been wonderful to work with from start to finish. Everyone I have worked with has been attentive, pleasant, and knowledgeable. They helped me choose appliances and kept me informed of the status of my order. Once I was ready for installation, scheduling was very easy and delivery and installation were on-time and seamless. I highly recommend ABW!
asad mawaz raja: Ordered our new kitchen Appliances in February. Wish could have given lower rating. No communication, no follow up and takes days to get a response. Very disappointing. Better off going to home depot, their design center in Rockville is great. I thought ABW meant better service.
Jilandré Linton: I work for a local home builder that works with ABW on several of our projects to supply and install our appliances. The new showroom is fantastic! Steele is great to work with, always very professional, helpful, and understanding to our client needs and desires. Budget is often a big driver for our clients and ABW has many different offerings to fit any budget. Quotes are always returned quickly and with clear understanding. Scheduling installation is always simple and timely.
Marina Gopenko: We can not thank ABW enough. Our experience was top of the line. Their employees are very knowledgeable and their customer service can not be beat. They take care of their customers from start to finish. Would recommend ABW to anyone in search of an honest and reliable company for their appliances. They surprised all of our expectations!
Joey Rafidi: Update: the CEO of the store, Ryan Simon, has made good on his reply below and helped me secure the proposal I need very quickly. I really appreciate this level of attention to the business, especially from the CEO. I have updated my review and will update it again once the delivery and installation take place. Original review: I have had a very bad experience trying to order appliances from this store. I visited this store two weeks ago on a Saturday. I spoke with a salesman who offered me useful information regarding my options for laundry machines. I gave them my email and phone number, and I was told I would receive a proposal for the cost/delivery times between the two options on the following Monday. I received no proposal and called Tuesday and left a voicemail. I called on Wednesday and was told that the salesman would receive a message from me. I waited a week, then called again. I gave them my phone number and email once again, and I was promised by a different person that I would receive a proposal by the end of the day. It has been two days since that last call, and I have received no information. If you take two weeks and multiple reminders to produce a proposal on the purchase of two appliances, how could I ever trust you to deliver, install, or service them?
John Laguna: Javier showed significant knowledge of the appliances that he showed him and he had a lot of patience showing me what ABW had in stock. I gave Javier a budget that I wanted to stick to and was sent a list of appliances within hours. I highly recommend ordering your appliances through ABW and also recommend using Javier as your sales rep.
Pamela Coulter: Paco came and measured our space for a new washer dryer and he was great. Very knowledgeable and helpful.
2. Best Buy - Washington
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5
2199 reviews
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Address: 3100 14th St NW Ste 203, Washington, DC 20010
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: (202) 387-6150
Business type: Appliance store
Kiffa Shirley: Excellent service, clean store, full of big screen TVs ready for Christmas shoppers. If you’ve not been to the Columbia Heights Best Buy, is so convenient to the metro, and other shopping, and it put me in the Christmas Spirit.
Ricardo Matheus: So I walk in to shop for some apple products and I’m not sure if it is because of covid or what but there’s only like 2 people working there. I’m mostly disappointed in how no one tries to help. Not even to tell me to wait a sec because they are busy and they’ll be with me shortly. Just nothing. Not even sure they noticed I was there. Waited and walked around trying to get someone to get me the products I wanted to purchase but I mean, its 2022 I should have known better that service in the US is awful and should have just bought them online. I love Best Buy but definitely never buying anything in person again there. Shout out to the guy at the door, he was very friendly
Lady Elexia: I love best buy as a rule, no matter where I find them. The columbia heights location is nice, but it is a bit on the small side. While I could find the basics, their selection of new items was a bit lack lusture. Customer service is always perfect, at least in my experiences.
Alexis Smith: horrible customer service. I wandered around looking for an employee to ask for help and they all ignored me. Finally someone answered and she said she’d send someone to the home theater section to help me but of course, no one was there. The Best Buy in Tysons is so much accommodating and friendly. If you want a good experience, just avoid this place
Dawn Develin: Mack was amazing. He sat with me patiently and help me with my phone purchase. I very confused and not very savvy with technology and he treated me with respect and help me through every step without getting frustrated. Overall everybody at Best buy has been phenomenal but he went above and beyond.
John Newman: Nobody asked if I needed help. I finally left and ordered what I needed from Amazon. Horrible location. Thugs and hoodlums everywhere. The whole place reeks of pot smoke. Frightening place. There was a "security guard" (I use that term lightly) sitting on level 2 eating potato chips staring at his phone. I was afraid I would be mugged or shot at any time. Avoid at all costs.
3. Lowe's Home Improvement - Washington
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5
1967 reviews
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Address: 2438 Market St NE, Washington, DC 20018
Schedule: Closed ⋅ Opens 6AM Thu
Telephone: (202) 378-2500
Business type: Appliance store
Sassy Sauce: Great discounts on Christmas items as part of the holiday sale. I picked up Christmas stockings for under $5.00. There were fire pits on clearance as well. I like this location and they generally have the items I’m in need of for repairs or decorations, etc. The staff is very helpful as well.
Kev- keepingitreal: This location offers a variety of affordable items for your home improvement needs. I really appreciate the staff in the aisle for assisting me with finding items on my check list. At check out the cashier was welcoming and friendly. This store was very clean and offers plenty of parking.
Jessica Fullington: Today I went to the garden center for some outside plants. Yolanda was so very helpful! She was able to answer my questions, she even went and got me a cart so that it was easier for me to get the items I purchased to my car. It is so refreshing to have people who are pleasant and helpful at their jobs I will definitely come back to this location to get all the plants I need this spring! Marla was very helpful as well along with the young man who answered some of my questions about my plans. All around a wonderful experience!
goklt: Lots of materials here. Check out was fast. However good luck asking for assistance. Lots of associates are walking around but not helping customers. I tracked an employee down for assistance in moving materials from a high shelf to store level in the door section. He called two times for assistance to my aisle but no one came and he advised going to customer service. They called and still no help. Had to track somone down in a different department altogether. Crazy.
Chase Johnson: The employees here are courteous. But the wood cutting service they claim to offer is not available when needed. The store should just be candid that wood cutting won’t be available (or at the very least won’t be available at any specific time). I am a local DIYer (not a contractor). Before I bought wood I asked about cutting and was told it was no problem—buy it and then request a cut. I did. I was then told the lumber associate wasn’t available for an hour. I couldn’t get the wood (a single sheet of plywood I needed to cut in half) into my car, so I waited. After an hour, there was still no lumber associate, so the wood was never cut.
Annie Signorelli: I ordered a dishwasher with professional installation and the process from start to finish was completely nontransparent and unprofessional. The installation had to be rescheduled because the dishwasher wasn’t pulled down for pick up in time, and then when it was installed it was the incorrect dishwasher — not even the right brand. After several hours on the phone with the Lowes installation line, including being told multiple times that they couldn’t advance the process because they couldn’t get in touch with anyone at their own Lowes store, I called the store directly and was able to sort it out and get the installation rescheduled. A Lowes associate later told me that they don’t have the “luxury” of waiting on hold with the store which is what I had to do in order to ensure my order was completed. Finally the correct dishwasher was installed on the third attempt and I was told I could contact the installation line again to discuss compensation for the inconvenience. Again it took multiple attempts to even get an update on where my case stood, despite being told every time that I should expect a call back “by end of business” every day I called. When I finally got offered compensation it was for less than half of the amount I requested (I requested the installation service be refunded seeing as it took 3 attempts and I was the one having to set everything up because Lowes did not follow through). While I am satisfied with the product I am in disbelief at how difficult and unprofessional the process was with Lowes. I do not recommend purchasing appliances from installation from this store or using the Lowes installation services.
4. The Home Depot - Washington
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4.9
1958 reviews
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Address: 901 Rhode Island Ave NE, Washington, DC 20018
Schedule: Closed ⋅ Opens 6AM Thu
Telephone: (202) 526-8760
Business type: Appliance store
Sassy Sauce: I missed all of the after Christmas saw items. This location had a few products left over from Christmas but nothing I really wanted. Overall the store was neat and organized. I didn’t need any additional items for this trip, just preparing for next years holiday decorations.
Chaturbhuj bhojwani: Great shops for home goods, this is very big shop i have been going that HomeDepot for many years i was there very first day when they opened, biggest problem is coustmer service is very bad here i stud for help for more than 20 minutes before someone showed up.
Kev- keepingitreal: This Home Depot is very convenient if you’re in the Rhode Island/Brentwood NE DC Area. They offer a verity of products that can help you with your Lawn, Garden, Appliances, Painting, Outdoor Patio, Home Improvement, Cleaning Products, Tools/Equipment Rentals and many many more. I really Appreciate the help from a young male staff who was working in the Garden/Mulch area, he was very Helpful and Knowledgeable with assisting me with the products along with a young female cashier on the inside of the store. Now you can never get the help you need when you’re in the store aisles. Every time you asked a staff member who’s in the same aisle as you. Can you help me with something? Their reply seems to be, I don’t work over here and they don’t know who can help you..!!! Home Depot needs better training for their staff who’s working in the store aisles..
Bailey Cage: Unfortunately this was the first time I’ve been to a Home Depot where the staff was completely unknowledgeable. I had spent hours online trying to research the best products / methods for tiling my second-story concrete subfloor with no definitive answers, so I decided to head to the store and find someone to help me. Normally Home Depot workers are incredibly knowledgeable and helpful, but whoever they sent back to flooring to help me seemed to know nothing. He was able to show me where items were on the aisle, but he couldn’t answer a single question about how to tile my floor or what the differences and pros/cons in products were. It was incredibly frustrating and unhelpful, and I ended up leaving with a couple hundred dollars of products I later had to return. What truly upset me is that I did some more research once I got home just to find out the answer I was looking for is common knowledge in construction, but as someone doing a DIY project, I just didn’t know what terms I had to search for. For a Home Depot employee - the flooring specialist - to not know this is astounding.
jamesbowdenjr: This is the worst Home Depot is in the entire country. I am trying to get a door, but the store is unresponsive, the management is inept and provides no additional assistance, the associates are extremely slow, unknowledgeable of the products. The worst customer service experience I have ever had. I do not recommend this store. Please go to another Home Depot location.
Anna Lloyd: Desmond in the home and garden went out of his way to help us find something that 4 different employees had just shrugged their shoulders and said that even though it was available online they were probably out. Desmond knew exactly where it was and showed us himself, even though it was on the complete other side of the store. He really took customer service to the next level.
DAVID GILL: paint dept vert slow. When paint was done I was not told it was done. I came up to the counter and stood there waiting while emotes helped others. After 10 minutes he pointed at can. I said is that mine he looked at me like Duh.
Chanpen Tee: I came here for the kitchen cabinets project. The lady is so helpful and friendly. She takes her time explaining all the questions we have.
5. Best Buy - Jefferson Houston
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4.1
1823 reviews
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Address: 3401 Richmond Hwy, Alexandria, VA 22305
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: (703) 519-0940
Business type: Appliance store
Subrina W: Ammanique was great! Extremely helpful and very knowledgeable about products at Best Buy. Took us immediately to what we were looking to find in the huge Best Buy store and helped us with product selection.
Henok Garedew (Henny breezy): I like this Best Buy so much, they have everything I need for same day pickup.Very helpful staff. I recommend it.
Kev- keepingitreal: Great atmosphere! Staff was helpful and friendly! Best Buy offer a wide variety of electronics, accessories and appliances. If you buy any equipment from Best Buy, the Geek Squad can help you with installation in your vehicle and or in your home.
rachel braley: I have been trying to get in contact with somebody from this store for over a week to no avail. All calls are directed to the call center, which would be fine, except no one at the call center knows how to transfer me to the store line except maybe 1 out of every 12 people. Not only has the call center been unable to help me with what I need (which is why I need to get in contact with someone from the actual store) they have placed me on the call back list probably 5 times in the last week and a half and I haven’t gotten a single call back. ONE person knew how to transfer me to the store line but when I called I was sent to voicemail. I left a voicemail with my information on the ACTUAL store line and never heard anything back. I cannot go into the actual store because I now live three hours away, so getting in touch with someone over the phone is really my only option. However actually getting someone on the phone seems to be impossible so I really don’t know what to do at this point. The call center itself has been a bit of a nightmare. They keep trying to find my “Best Buy account” except I don’t have one but they think if they look up my phone number for the 1,000th time it will suddenly magically appear. Talking to the call center makes me feel like I’m in the Twilight Zone with how many times I’ve had to tell them I DONT HAVE A BEST BUY ACCOUNT. And one person hung up on me when they were only able to answer my questions with “I don’t know.” Honestly ridiculous. I’m currently looking into buying a new computer and a new TV but it won’t be at Best Buy. I will be taking my business elsewhere due to how much trouble I’ve had to go through. It shouldn’t be this hard to talk to somebody in the store.
Dottie “Dottie” Mount: My Best Buy experiences have been hit or miss, but this location has removed any hesitation that I had about Best Buy. The young man that helped me, Ezra, was fantastic! Very knowledgeable and made sure I got what I needed. I was very confused about what laptop to purchase based on my needs, and Ezra cleared it all up! He stayed with me, shopped on BestBuy.com until I found what I wanted. His customer service skills are exceptional and made me feel like I was the only customer. His follow thru and patience are worth the commute to this location! Thank you!!!
Houston: Yesterday, I had a great interaction in the elcectronics (PC/Laptop) section of the Best Buy in Potomac Yard (Alexandria VA). I was informed of products, directed to the appropriate section, and escorted to the cashiers counteres by Jefferey. He was a pleasure to be around and was very informative, sharp, and gave suggestions for a proper purchase. I left the store feeling comfortable with my purchase and will go back for further business. Thank you Jefferey!
6. The Home Depot - Oxon Hill-Glassmanor
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3.8
2039 reviews
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Address: 6003 Oxon Hill Rd, Oxon Hill, MD 20745
Schedule: Closed ⋅ Opens 6AM Thu
Telephone: (301) 839-9600
Business type: Appliance store
john ho: The inventory is great. The store is a bit not clean. The store is not really well organized. The most important is the staff is not very friendly at. You are on your own when you visit this store.
Rony Acevedo: Worst customer service ever!!!!!! Being honest!!! Someone call Miriam! With a piercing on her nose. He had me waiting for 15 minutes. She only came because someone else call her. I told her I was there before the other person (she saw me all the time) and she said. I don’t care!!!! Tried to speak with someone else but no one help
Mena Ebiasah: When it was time to show my ID to pick up my online order, I realized ink had leaked all in my purse and license and obstructed the photo view. The rep June patiently took her time to wipe down my ink blotched ID until it was visible and gave me some extra Clorox wipes to wipe down my purse. Extra mile. Everyone else in the store were helpful and helped me find everything I needed. Will return
mydogRoscoe88: Much improved: parking is still crazy but once inside, store was in better shape. Cashier was helpful, polite, and efficient. I did find what I wanted to purchase and was done very quickly.
Elian Hauling: TIFFANY AT THE OXON HILL, MARYLAND LOCATION SHOULD NOT SERVICE CUSTOMERS IF SHE DOES NOT LIKE TO SERVICE CUSTOMERS. I came into the HomeDepot wanting to purchase a tool but noticed that no one was around to help with removing the tool and also the orange apron associates were busy with customers. I decided to go to “CUSTOMER SERVICE” to see if anyone can help me with taking the tool out of the cage. Once I walked over to customer service I politely asked an associate if there was anyone that can help with taking a tool out? She then asked me in what aisle was the tool in? While I was going to look and see what isle, there was another associate named TIFFANY who was next to the associate who I spoke with TIFFANY SAID THAT I PASSED 5 ORANGE APRONS BEFORE COMING TO CUSTOMER SERVICE WHY COULDN’T I ASK ONE OF THE OTHER PEOPLE WITH APRONS. I mentioned that I came to customer service because that is the purpose of customer service, to service the customer. I left and serviced myself in trying to find someone who can actually help me. TIFFANY SHOULD NOT BE IN CUSTOMER SERVICE IF SHE IS NOT WILLING TO SERVICE CUSTOMERS HORRIBLE EXPERIENCE.
Tony Johnson: The check out lines are a tad perplexing. No designated demarcation only an arbitrary queue forming on the right so potential confusion is created but relatively easily resolved. Aka. They use a lot of self checkout.
7. Best Buy - Arlington
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4.1
1492 reviews
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Address: 1201 S Hayes St B, Arlington, VA 22202
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: (703) 414-7090
Business type: Appliance store
Matthew Schumacher: Best Buy is great as everybody who has ever gone to one knows. We stopped in to Best Buy to price some washers and dryers for our new home. They have fair pricing and what is even better is that they have a 4 week turn around time for the LG washer and dryer we are interested in. From what I hear from others, delivery for a washer and dryer is extremely delayed from most other companies. Having a 4 week turn around time is all the more reason for us to purchase our LG washer and dryer from Beat Buy.
Michael Patrick: Good experience today when buying products in store while waiting for an online order to be fulfilled. The product I ordered online was ready for pickup in 15 minutes. I was greeted by staff when entering and exiting. The store was clean and organized. The staff at checkout were fast and polite.
Caitlin DePorter: Do not get a car radio from here. The $500 jvc radio I got stopped working after several months of having it. I then had to get on a waitlist that was several months long before they could “fix” it. Well finally the car is brought in and they say they don’t see anything wrong and reboot it and send me on my way and suggest it may be a phone issue. I got the managers card in case the radio wasn’t actually fixed. The issue has persisted even after getting a new phone and they now refuse to help since I am outside of the one year warranty, even though they didn’t fix it to begin with when I brought it in within the one year. Complete waste of my money and now I have a non functioning radio Edit: Best Buy told me to do a software update but there’s no software update available for this model. They are clueless and I wish I had gotten it somewhere else.
Ellen Savage: Placed an order for curbside pickup. Text telling me my order was ready did not contain instructions on where to park. I figured out pickup orders had to be picked up from parking garage, which is a paid garage. Waited 28 minutes for my order to be brought out, then when leaving garage I had to pay $3 for parking because I was in garage for more than 15 minutes. Horrible experience.
Lyn G: Mohammed was amazing in helping us set up our new phone and made sure we understood the entire process and answered all of our questions. This is refreshing to have such amazing customer service which seems so rare lately. Great job Mohammed !!!
Carla Dunlap: I recently purchased a elliptical fitness machine. Best Buy delivered it and assembled. I am so happy with my investment. The service was excellent.
8. Best Buy - Wheaton-Glenmont
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4
2423 reviews
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Address: 10901 Georgia Ave, Wheaton-Glenmont, MD 20902
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: (301) 942-1877
Business type: Appliance store
John Velasco: I bought a car radio for my Sentra and this was the only Best Buy in the area that had appointments available. Herman from the Car Audio install bay gave me all the instructions where to go and what to expect the day before, including how long it would take. They estimated 2:30 - 3 hours, which was a little long, but ultimately not a problem because he and Gregg were super thorough with the installation. I hung out with my laptop and worked in the Magnolia Theatre Room inside the Best Buy, while on the guest WiFi, with no problems. When the job was completed, Gregg gave me a walkthrough and instructions on basic usage, which I appreciated. If you’re considering any car audio work, these guys here know their stuff, I highly recommend them!
Rello Dmv: This location is convenient coming from wheaton station. They have most electronics and electronics accessories in store or available to pick up your online order. No ps5 in stock i checked. Clean store overall with nice staff and affordable prices on nice equipment. Ps. They got people watching everywhere like you in there tryna steal something or that might just be what happens when a black male enters the store
9. Best Buy - Bailey"s Crossroads
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4
2458 reviews
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Address: 5799 Leesburg Pike, Falls Church, VA 22041
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: (703) 671-0184
Business type: Appliance store
Marko Mitic: Alright, I’ll be honest and straightforward. My 1* review is based on what kind of service is happening in store, not on product itself. First I was helped from tall gentleman, he was kind, helpful, good listener and respected my opinion! He will remember me :”He compliment my hairstyle also”. He redirected me to older gentlemen which lately disappeared and I was finishing with third guy who talk-so-much-and-never-stop-to-talk. He tried to sell me same lap top but brand new (I asked for brand new). After back and forward I said how they told me they have it on stock and I was waiting another 10min to find that one. Very shady, but okay, he tried. Listen, I am in store to purchase laptop, I asked simple questions, do not give me story “we are not on commission” and do not try to sell me warranty 10 times. LITERALLY 10 times. I am not kidding. Also he said I CAN NOT settle up monthly payment if I do not have Best Buy credit card and I need to apply for one. I literally was in store 1 h. At the end I got my credit card which I didn’t wanted. Not necessarily need it. He was laying to me and doing shady business. I am not purchasing nothing with that one anymore. So he did 2 things today, lost a customer because stupid cc and was lying there doing shady business and providing very poor and slow service. And make me to not use that card never in my life because interest on it🤷♂️ Y’all take care of your costumers and train your staff better. Because this is shame!
K M: Disgusting customer service! I wish I could give them zero stars. Today I dealt with manager Mr Fathim, very disrespectful. Walked away from me when I had an appointment for a Samsung device repair, I get to the store and I’m being told they don’t provide that service. I’m being told I’m too loud and he refuses to give me his last name. Also geek squad member Asaf, same scenario, unhelpful, rude, can’t even greet me and refuses to give me his last name. I do not recommend this store to anyone. Please take your money to a different store. Preferably where the managers have manners and don’t disregard their customers.
Noor Ayoob: Great deals they have now . BestBuy is the best place for everyone now , we all need Technology in our life and this is the right place to go . Also if you are a gamer or vlogger you can get all your deals and supplies from here . Great customer service definitely coming back soon a lot of things I need to buy . Come on best buy give me a good deal on Pixel3 please this is the phone I want to buy. Think about it and let me know. Keep up the great work .
10. Best Buy - Fairfax County
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4.1
1559 reviews
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Address: 8449 Leesburg Pike, Vienna, VA 22182
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: (703) 748-9814
Business type: Appliance store
Hum Singhum: I needed some guidance in purchasing wireless earphones. I was provided prompt, courteous, and extremely knowledgeable assistance by Milton S. Although the product I ultimately ended up purchasing is available through several stores in town, after the assistance provided by Milton, I can’t not imagine having purchased it anywhere else. He answered my questions thoroughly and offered to research some more esoteric technical questions I had. What an impressive gentleman! If I had a store, I would hire this guy in a second… And no I don’t know him and I’d never met him before. He really restored my confidence in the ability of resellers like Best Buy to deliver an outstanding customer experience. Congrats to Best Buy in Tysons Corner for having the good judgment to hire such smart and helpful people. I know which store I will be going to for my next product purchase of this type.
Javad Ghandi: Please Please send this sales guy (Brian ) to training to learn how to speak with customers . He is at computer department and he shows attitude to us . The funny thing is he told me “ I have been here for year and a half !!! “ . Guess what Brian , you wont last long with the terrible customer service !!!
Brad Parker: We received really excellent and knowledgeable information and guidance from Chandler when we came in on Memorial Day weekend to replace the appliances for our kitchen. He had great command of the various appliances and helped us put together a package that saved us a significant amount of money while getting the quality and features we were looking for. Three weeks now into our purchase we are very satisfied. Best Buy free delivery and installation and the additional warranty benefits through our total tech membership also added real value to our purchase. Brad & Penha Vienna VA
Jon Mojarro: Katherine was great! Very kind and respectful. Helped me with my checkout items as well as an online order. She needs a promotion with those customer service skills. 6/5 stars.
Viktor Nebrowski: What is happening best buy? Is this a grab your own merchandise? Nobody ask to help. They were just talking to each other.
11. Best Buy - Chantilly
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4
1974 reviews
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Address: 13058 Fairlakes Shopping Ctr, Fairfax, VA 22033
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: (703) 631-3332
Business type: Appliance store
RCS S: The place is huge and there’s a lot of stocks for electronics. They have discounts for open-boxes in their store. Their Geek Squad team are amazing and knowledgeable on what they do. Dan and Cheyenne and Althur did fantastic job in Installing the TV. They clean up right away and wear plastic shoe cover. Their teamwork is perfect, fast and professional. I would recommend to look for these guys if you would choose Geek Squad team, these team are awesome.. Also, they give tips and some advices which is absolutely a Plus. Thank you guys for your extraordinary service. 👍🏼
Laura Spriggs Gray: This Best Buy seems better staffed than most currently. We had no problem finding a staff member who could help answer our questions and find the correct item we were searching for. Very satisfied with the service received. Check out lines are still long and socially distanced.
Stephanie Nwaofune: Hunter was incredibly helpful! I wasn’t sure where to find the correct external hard drive, and he helped me try one out to see if it was compatible with my laptop. He was patient with me, and allowed me to try it with my computer after buying it to make sure it worked. Even though it didn’t work for my computer, he made sure I returned it and got my money back. Customer Service at it’s finest :-) Later, Nick was able to help me figure out how to make sure I have what I need saved to my iCloud. Very helpful. Thanks again!
Heather DeCamp: I went to best buy to have my laptop fixed by the geek squad and they did a great job, not only fixing it, but fixing it quick, and the price was surprisingly lower than I thought it would be! I am definitely making them my new go to IT place. They will also come to your home or office if preferred, which is a service becoming more and more popular with so many people working from their homes now!
12. Best Buy - Dulles Town Center
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4.1
2129 reviews
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Address: 45575 Dulles Eastern Plaza Ste 188, Sterling, VA 20166
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: (703) 430-2150
Business type: Appliance store
Badshah Rana: I called the store today to ask an update over my online order, I don’t usually order stuff online and because of covid guidelines I have to now, ASHLEY gave me such a bad attitude over the phone I had to cancel my order I only got half of my amount back and I still don’t care. Hire people who know how to talk over the phone not with an trashy attitude. Is this how I will be treated in person too? I would like to see that! Such bad service jeez
KELEMUWA WELDEYES: I got a broken laptop (it was bought from Best Buy but warranty expired). I called the Geek Squad line to check if I can take same for repair. Person on the phone told me option of "just walk-in" , and also told me I can take warranty expired products for repair. So I just walked in on March 22 afternoon. There was only one person on the podium. He put a sign which says "by appointment only", but I was told to walk-in on the phone. When I try to explain same, he goes do you have warranty? I said no. He closed "no warranty ,no repair" . He just ignored the whole thing after that. Where are current era, customer focused and organized repair services who can talk same word on phone and in person plus helpful ones ?
brian baumgarten: I tried to find someone to help me with appliances. Finally the front desk called someone over. Sale price tags were not on the displays, so every question I asked him, he looked up on his phone on best buys web site. I left and purchased appliances at Home Depot.
Niko Sanchez: Corbin and Johnathan from geek squad were very helpful in getting my cracked screen fixed. The process was easy and stress free. I made an appointment in the morning and my phone was good to go the same day.
Jason Robles: Friendly staff.. I mostly order online and opt for store pick up. I did go in here one time to see something and the sales rep that assisted me was actually knowledgeable and even showed be a better option for a similar price.
Rick Brett Mallari: told me its guaranteed 4 days deliver and that is coming monday but i did not expect it to come since i know its going to be a holiday and then we called tuesday they said they lost our package now its wednesday and they got the wrong address when we told them 3 times when they asked our address so much for guaranteed 4 days delivery.. and messed up my day since calling of for required signature. way to go best buy
13. Don's Appliances - North Strabane Township
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4.8
454 reviews
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Address: 2335 Washington Rd, Canonsburg, PA 15317
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (724) 916-0100
Business type: Appliance store
Dawn Albert: Great Service and great delivery and hook upfor my new washer and dryer. Prices comparable to the chain stores but with more personalized touch. They even found me a washer and dryer that you could switch the doors.
dllanzy Lanzy: I made my purchase earlier in the summer for a whole new kitchens worth of Appliances and got them delivered at the end of August. We just put them in the garage until my contractor was ready to do the work. Today, the Dons guys came back to bring all of them upstairs (which was no easy feat) so my guy would have them ready for install on Monday. The guys were fast and did a great job! Can’t recommend Don’s enough
Cate Andrews: The two men who delivered and installed our new refrigerator was incredible. They had to remove all 3 doors on the refrigerator and maneuver it into place with only 1/2" to spare. They were patient, measured multiple times and cleaned up when they were finished. Excellent job!
Mary Jo Kaminsky: My advice is do not buy from Don’s Appliance! We bought a 4 appliance package in March, we have had issues with the refrigerator since, There was water building up on the top of the freezer drawer, so the technician filled a tiny gap where the body of the fridge meets the base with caulking, the water came back worse this time, so again the technician said replace the gasket that seals the freezer drawer, so now there is ice building up all over the drawer the ice maker and now food, we have been trying for weeks to have someone come out to deal with this issue, they don’t answer their phones, we were scheduled for Monday finally and no show no call, we spoke with a customer service rep, and she laughed that they didn’t show! Buyer beware!…………So I want to update my review. The schedule error was on our part so I apologize for that, once Don’s saw that I was unhappy they stepped up to resolve all the issues even as far as to replace the refrigerator when the manufacturer would not, Im very pleased to see that there are still companies that care whether the customer is happy or no. I feel it’s this kind of service that will keep people coming back. Thank you Dons for fixing our issues, I really appreciate it.
Lori Kehl: Just received my new LG washer/dryer! Couldn’t be happier with the new appliances! Victor and his delivery partner were very good at hooking it all up! Quick, knowledgeable and very friendly! Thankyou!
amber sparks: The delivery/installers were Very Professional and Polite! I was very pleased with their work. I absolutely love my new fridge! Thanks guys! When I make my next purchase, I hope I get the both of you again!
14. Best Buy - Gaithersburg
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4.1
1706 reviews
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Address: 15750 Shady Grove Rd, Gaithersburg, MD 20877
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: (301) 990-8839
Business type: Appliance store
Ricardo Rivera: I went to buy a PlayStation five controller for my son As a gift late at night around 8:30 PM when we took the controller home and he opened it he got a PlayStation for controller he doesn’t own a PlayStation 4 he has always use the Xbox and the next day I returned to them and told them what happened they said they couldn’t because they check the security cameras I don’t see what were they see in the camera if the controller was inside the box so I think that from now and on if you guys are going to buy some thing from them make sure they open it before you buy it like that if you don’t like it you don’t have to waste of money I spent $100 that I am not getting back again and I am stuck with a controller that my son cannot even use😔 and at the moment I cannot afford to get another one so my son does not have a controller for his PlayStation
Jason Matthews: What has happened to Best Buy customer service recently? My recent experience was with returns at Gaithersburg location. I am a regular shopper here and have bought products worth thousands. Recently, while returning an item which was well within the exchange time frame, the customer service rep lady was rude and seemed unhappy that I was returning something. Are reps taught to smile and be courteous only in sales lane when we buy and not in return lane? Is this a company training that employees go through to treat differently or employees are empowered to have that temperament towards returns. Off all the places didn’t expect these experience at Best Buy.
M Bandler: Did not take care of issues w cellular. At first sales wanted to give me phone #of manufacturer. Just inexperience and lazy. Mgr told him to look it up. Sti ll even w ins and manufacturer warranty told me 199. To take care of phone. Will Never buy from there again
AnhKiet Dang: Horrible experience. Went to store to try price-matching a Vizio soundbar system from GameStop. The sales person and the manager blatantly lied saying they no longer price match GameStop. This is not true as I confirmed with Best Buy online customer service and another store before coming in. Wasted my 20 mins time. Do not spend your money here.
r1 seo: OK electronics store. Went in to check for wireless headphones and found very limited options here. Very surprising considering market trends and availability in other stores and with online retailers. In addition to the lack of options there seemed little interest from staff in helping us. The store was incredibly quiet, very few people in store. Yet lots of staff hanging around and chatting to each other. After this experience in Best Buy I am unlikely to go to any other of their stores. Granted they had a reasonable stock and selection of other items. The service level was poor though.
M. Nuñez: Went to Best Buy on Rockville Pike (Rockville, MD) looking for Sony Xperia phones listed on the website. None were on display. An employee was nice to look them up for me at any Best Buy in a 25 miles radius. Nothing showed up. I was told that I could order them on the website.
15. Best Buy - Germantown
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4.1
1811 reviews
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Address: 20914 Frederick Rd, Germantown, MD 20876
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: (240) 686-1221
Business type: Appliance store
Ketsia Monga: I went on a purchase an IPad Pro max for my brother for Christmas. When my brother open the packaging, he found an Amazon Tablet. When I went to the store to exchange that, one manager didn’t believe me and told me that I stole the product. Crazy, the item was not exchange still and there is an investigation going on. Worse experience of my life
Ashleigh Franco: Just leaving a review, because I never got sent a single survey to my email. Rosemary was great, she helped me find what I needed, and answered all my questions. She even greeted my 10 month old daughter. When I came to pick up my order, anna helped me, and was very nice. Just wanted to make sure they were praised, because they deserve it😊
Brisey Guzman: I wanted to share my experience with Best Buy so someone can learn from my experience. I ordered a water filter online through Best Buy, however it was the incorrect one. I then went to the Best Buy in Germantown and was confronted with a girl named Jasmine from customer service. I told her my situation how I ordered the incorrect water filter and wanted to return it, she took one glance at it and said she could do nothing since it was already opened. I then asked if I can exchange it for the correct water filter. Jasmine immediately said no because this is a consumed product and she cannot. Keep in mind this water filter cost me $45. I looked at her and asked her what can I do. Jasmine from customer service then asked me to show my order number. I pulled up my order number and then Jasmine asked me why It took me so long to try and return the water filter since it I ordered it on March 31st, it was now April 8th. The whole time she was asking me this she was observing and shaking the water filter as if I was lying that I had not used it. In my opinion it was not her business and it was just adding to her rude demeanor towards me. Jasmine told me the only thing she could do was give me store credit and that she would only do it this one time. I absolutely disliked her attitude and wish I would’ve asked to get help from someone else. Also please make sure to order the correct water filter cause you can not return it if open. Thank you for reading my experience I hope it helped.
Javier Benites: Finally found an Xbox series x super happy. Rosemary was outstanding. Probably the best cashier and customer service ever. 5 stars.
AnhKiet Dang: Horrible customer service! I saw a Vizio soundbar system went on sale; checked and saw Best Buy has the same item available in store (but not on sale). Checked with Best Buy customer service and also called the store to confirm they will price match GameStop and both confirmed they do (but the local store I went to 15 mins earlier lied and said they no longer price match GameStop). Anyway, I went in, approached by a floor sales guy. I showed him the webpage showing the item being on sale and available from GameStop. He checked multiple times (and even pulled up from his phone to confirm) and agreed that they would price match GameStop. Guy went to the back for 15-20 mins (I don’t know why it took that long but I didn’t really care as long as they have the item available and would price match for me). 15-20 mins later, the sales guy came out with the item on hand, and he asked me to refresh the GameStop page, the item from GameStop is now no longer available (due to the great price they had). But the guy saw and even checked from his phone when I came in and knew the item was available at the time. Now the item from GameStop is no longer available, they refused to price match. Asked to check with the manager and they both just shook their head and refused to do anything. Wasted my time for nothing. Needless to say, this store and the store on Shady Grove will never get any business from me. I will advise my family and friends to stay away from them as well. Never had any issue with Best Buy online but these stores might be the reason Best Buy will go out of business.
Leon Travis: very dissatisfied with my order, after purchasing the new cell phone samsung 22 ultra and obtaining a receipt and confirmed delivery date of 4/6/22; I got an immediate text msg after leaving the store, my pkg arrival date of 4/6/22, so I planned my day for the pkg arrival as I stayed in my home the entire day (not desiring to take a trip to fed ex or best buy store 4 miles away) now Wednesday, April 6th, 2022: I received multiple text msgs of pkg shipment to be received no later than 10 pm. I received a msg at 737 pm stating to be prepared to sign for pkg ( must be 18 yrs of age) ; 3 minutes later 740 pm, I get a text msg stating "delivery attempted"... and another text msg within 30 seconds still 740 pm "pkg returned, await 5 days for refund. *** What kinda bullcrap is this after, going to BB in the rain to order a phone pay for it in person $1500, drive back to work, awake; get 6 or more text msgs throughout the day; you would think a phone call or text from the driver is asking too much. You get a text or call for food delivery these days for $8.00 or even less if driver is lost and or have any issues: I do hope to hear this crazy explaination, good luck with your purchase transaction ( unexplanable disappointment to say the least, my whole day was blown, stuck in the house listening for a door knock ) to be continued ....
16. Lowe's Home Improvement - Kettering
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3.9
1211 reviews
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Address: 10440 Campus Way S, Upper Marlboro, MD 20774
Schedule: Closed ⋅ Opens 6AM Thu
Telephone: (301) 350-6777
Business type: Appliance store
Denise Anderson: Great place to shop, POOR CUSTOMER SERVICE. I had to return a lock, I waited on a line for30min, which did not move. The only movement was more people added to the line. Absolutely frustration! I still need to take back the lock, but do not want to spend my entire day waiting in a return line. The need to hire better staff and pay them. Give so e incentives fir coming to work and doing a awesome job. Easy to take money, but trying to return is a beast
Jonas Kibet: Cool home improvement store. I can rate them better than Home depot. I love their app. So cool you can scan for prices of items on the shelf before you check out. The staff and wonderful. The only thing I didnt like was that I checked out an item online and says I can pick it up from the store but is nolonger available in the shelves.
Tyra: Lowes has most of those house hold things you need. To repair or restore. My last experience at this location was very good. Young lady tried to help me but she got someone who had more experience in plumbing who also tried to help me and explain the piece I was looking for. Unfortunately I had to get a refund. The lady who helped me with refund was friendly and nice as well.
Jerome Harper: Set out to fine me a ridding mower this morning , stop by Lowe’s on 301 in bowie. Was able to purchase one in about 15 minutes. And the service was great!! Thanks! Want to say thanks to Ms.Carolyn cashier 10 for her help this morning.
Jewel Jace: Customer Excellence! Thank you Dee and Denay for providing service with a smile! Thanks for being Kind! Dee you patiently matched the screws with the correct ones. Denay before Dee came along you were with another customer but you made me feel great while waiting. Dee appear and without hesitation offer to help. You both are an example of Operational Excellence! Many THANKS! I will visit and shop again.
Howard Batiste: I went here to get some grade 8 hardware for a project I have at home. It was significantly easier to find what I needed versus shopping at Home Depot and there seem to be a lot more available in terms of volume. Would definitely recommend here if you are shopping around for screws and bolts.
Sharon Harper: Eric and Johnathan was very helpful. 1 helped with the light bulbs/light fixture and the other with dimmer switches and face cover. You all need to have more than 1 register open on a Friday evening. Same on you all plus you need more associates working. People needs job.
17. Town Appliance - Lakewood Township
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4.7
130 reviews
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Address: 10 S Clifton Ave, Lakewood, NJ 08701
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (800) 288-1647
Business type: Appliance repair service
Shira Berkowitz: We ordered all our kitchen appliances from Town Appliance. The prices were competitive, and we were thrilled with the service we got from our salesman Yaakov. He was very knowledgeable and helped us choose the best choices for our particular needs. Our emails were answered expediently and delivery was quick and seamless. We would recommend Town Appliance to anyone outfitting a kitchen with appliances.
Ben Sadowsky: forget the Big Box stores go here. Just bought a fridge here I ordered on Monday it was in my house Wednesday morning, I was nervous they could not compete regarding price but the prices were just as sharp if not better. if you are an orthodox Jew there is the added benefit that the representatives are familiar with the sabbath laws. we have the fridge a few weeks so far so great. I am editing review to add that after the sale was LONG complete Town reached out to make sure I filed for a rebate from the local electric company what an amazing Store :).
k. danzig: ever have a dryer go bad mid week when laundry is waiting? repair person showed up and parts were more than half of lowest price dryers I could find. Scrolled thru Town (on-line) found a great deal and ordered that night. Called the next morning about delivery and even before the repair parts would have arrived, the second load is in the new dryer!
Yoel Steinberg: Fantastic prices and great customer service. Shlomo answered all my questions even after everything was delivered. Would definitely recommend. Very knowledgeable and they know what works for every budget.
Leroy Garcia: Best customer service all around. Any store can sell you a product. Is how they stand behind what really matters. When my appliance arrived damaged, it took less than 2 days to resolve it. You can easily talk to a live person, but my emails were answered on the same day (sometimes even within the hour). I have never had a better customer experience. I will never buy anywhere else.
Debbie Oberlander: Good sales staff but AWFUL delivery service. They delivered my refrigerator and did not set up. Refrigerator rolls, doors not aligned, water dispenser and ice machine not working (even though I paid additional fee for this set up). Town Appliance website states they have a repair subsidiary, but I am told I live too far for their repair team to set up my refrigerator. Town Appliance suggested that I contact the the manufacturer and use my warranty to remedy the problem they created.
Too Kay Management: What a beautiful experience I had with purchasing the kitchen appliances for our new home! Boruch was so helpful and answered all my questions. They do have the very best prices out there!!! I will definitely recommend Town Appliances to all
Gitty Harris: Town Appliance is an outstanding appliance store. The customer service is excellent. They have the best interest of the costumer in mind even suggesting a more affordable option that meets the needs of the customer. They are honest, responsive and truly dedicated. I would highly recommend shopping there. I priced the same refrigerator we purchased by other national chains and Town was significantly more affordable. Two thumbs up!!
Donna Semigran: Hindy was extremely helpful and courteous and we were able to achieve exactly what we wanted. Delivery service was very kind and efficient and was done in a very timely manner. The staff has always been kind to us we have been purchasing there for years and they are always eager to help us with any problems we may have. We recommend them highly to anyone who needs appliances
