Best Beko Spare Parts Shops In Washington Near Me

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1. ABW Appliances Showroom: North Bethesda

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77 reviews
ABW Appliances Showroom: North Bethesda
Location
5
Prices
5
Product Quality
5
Establishment
5
Customer service
5

Address: 5526 Nicholson Ln, North Bethesda, MD 20852

Schedule: Closed ⋅ Opens 10AM Thu

Telephone: (301) 770-8579

Guy: Appliance store


Review: "SAVE UP TO $100 ON BEKO DISHWASHERS."

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ABW Appliances Showroom: North Bethesda: what do users think?


Jean Zachariasiewicz: ABW has been wonderful to work with from start to finish. Everyone I have worked with has been attentive, pleasant, and knowledgeable. They helped me choose appliances and kept me informed of the status of my order. Once I was ready for installation, scheduling was very easy and delivery and installation were on-time and seamless. I highly recommend ABW!
Response: Good evening Jean, and thank you for your review! I am pleased to hear you had such a wonderful experience. Please let us know if you need anything else. With gratitude, Stacey Renee

asad mawaz raja: Ordered our new kitchen Appliances in February. Wish could have given lower rating. No communication, no follow up and takes days to get a response. Very disappointing. Better off going to home depot, their design center in Rockville is great. I thought ABW meant better service.
Response: Good morning Asad. Thank you for taking the time to write about your experience. Im sorry that we have not met your expectations. I have looked in to your order and the good news is we have received some of the appliances. I will have my team follow up with you today in regard to the status of the rest of the order. I sincerely apologize for you level of frustration and will be looking into why you were not updated as you should have been. If you need any further assistance, pleases do not hesitate to reach out to me. I can be reached at Rsimon@abwappliances.com. Thank you again for taking the time to write this review, we will use this situation to improve and better ourselves. Ryan Simon CEO

Lisa Tucker: ABW supposedly stands for A Better Way. In my house we have many, many other names for this business and "better" is definitely not one that comes up. This was the worst experience I've ever had dealing with any company, for anything. Far too much to include in an online review but suffice to say it was a disaster at every turn. Not a single thing went well after the initial order. We were happy to patronize a local business and thought that would be a better experience over one of the big box or online stores. Oh how wrong we were. Complete lack of communication, no follow-up, a plethora of excuses, and generally poor customer service. So many instances of "Are you KIDDING me?" during the many months we've had to deal with them. I would never purchase another appliance from this company. I wouldn't take one if they were doling them out for free.
Response: Dear Lisa, We apologize for the issues you've experienced with ABW. This is not the level of service we strive to provide. Our client services manager, Brooke, is going to reach out shortly. If you are open to sharing more info about your experience we will do everything we can to make it right. We value your feedback and will use it to learn and improve as a company. We appreciate your business and honest feedback, Stacey Renee

Leni Nazare: I visited your N Bethesda showroom yesterday. What a great showroom! It's so helpful to see and touch the appliances in many kitchen layouts in your store. Your salesperson, Luis Calderon, patiently answered all my questions about the vent hoods and induction cooktops. I learned a lot and came away with a solution I had not considered before. It was a pleasure to work with him!!
Response: Hi Leni, Thanks for the 5-star review! It's great to hear about your experience and how helpful Luis was. Feel free to reach out with any questions. Best, Rebecca Toro

Jilandré Linton: I work for a local home builder that works with ABW on several of our projects to supply and install our appliances. The new showroom is fantastic! Steele is great to work with, always very professional, helpful, and understanding to our client needs and desires. Budget is often a big driver for our clients and ABW has many different offerings to fit any budget. Quotes are always returned quickly and with clear understanding. Scheduling installation is always simple and timely.
Response: Thanks for the review Todd. We love hearing from our valued trade partners. We look forward to working with you on your next project and thanks for the continued support. Ryan Simon CEO

Roger Pierre: We are a custom home builder constructing 30 homes per year. I can't say enough about the level of value and service we get from ABW. The new showroom on Nicholson Lane is amazing! Steele is a very knowledgeable sales professional. He makes for a great experience with all of our homeowners.
Response: Thanks Mark. We value your business and look forward towards working together in the future. Let us know if there is anything else we can do for you. Ryan Simon CEO

Marina Gopenko: We can not thank ABW enough. Our experience was top of the line. Their employees are very knowledgeable and their customer service can not be beat. They take care of their customers from start to finish. Would recommend ABW to anyone in search of an honest and reliable company for their appliances. They surprised all of our expectations!
Response: Dear Marina, We appreciate your kind words! Thank you for your review and rating. We're here if you ever need us. With gratitude, Stacey Renee

Joey Rafidi: Update: the CEO of the store, Ryan Simon, has made good on his reply below and helped me secure the proposal I need very quickly. I really appreciate this level of attention to the business, especially from the CEO. I have updated my review and will update it again once the delivery and installation take place. Original review: I have had a very bad experience trying to order appliances from this store. I visited this store two weeks ago on a Saturday. I spoke with a salesman who offered me useful information regarding my options for laundry machines. I gave them my email and phone number, and I was told I would receive a proposal for the cost/delivery times between the two options on the following Monday. I received no proposal and called Tuesday and left a voicemail. I called on Wednesday and was told that the salesman would receive a message from me. I waited a week, then called again. I gave them my phone number and email once again, and I was promised by a different person that I would receive a proposal by the end of the day. It has been two days since that last call, and I have received no information. If you take two weeks and multiple reminders to produce a proposal on the purchase of two appliances, how could I ever trust you to deliver, install, or service them?
Response: Good morning Joey. I sincerely apologize for your experience in trying to get a quote from my team. This is not what I expect and I completely understand your frustration. If you are still in need of laundry I would be happy to get you taken care of and expedite the delivery. I would also cover the cost of the installation as well.I can be reached at Rsimon@abwappliances.com if there is still opportunity to serve your needs. Thank you for bringing this to our attention and again my apologies on not meeting your expectations. Ryan Simon CEO

John Laguna: Javier showed significant knowledge of the appliances that he showed him and he had a lot of patience showing me what ABW had in stock. I gave Javier a budget that I wanted to stick to and was sent a list of appliances within hours. I highly recommend ordering your appliances through ABW and also recommend using Javier as your sales rep.
Response: Hi John, We appreciate your review and comments about Javier! Thank you for taking the time to share a bit about your positive experience. Please keep ABW & Javier in mind for any future appliance needs you may have. With gratitude, Stacey Renee

Pamela Coulter: Paco came and measured our space for a new washer dryer and he was great. Very knowledgeable and helpful.
Response: Good afternoon Pamela, and happy Friday! We appreciate your rating and review. We will pass on your kind words to Paco. Please let us know if you need anything else and are happy to be of assistance. Thanks again! Stacey Renee

2. Best Buy

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2199 reviews
Best Buy
Location
5
Prices
5
Product Quality
5
Establishment
5
Customer service
5

Address: 3100 14th St NW Ste 203, Washington, DC 20010

Schedule: Closed ⋅ Opens 11AM Thu

Telephone: (202) 387-6150

Guy: Appliance store


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Best Buy: what do users think?


Kiffa Shirley: Excellent service, clean store, full of big screen TVs ready for Christmas shoppers. If you’ve not been to the Columbia Heights Best Buy, is so convenient to the metro, and other shopping, and it put me in the Christmas Spirit.

Ricardo Matheus: So I walk in to shop for some apple products and I’m not sure if it is because of covid or what but there’s only like 2 people working there. I’m mostly disappointed in how no one tries to help. Not even to tell me to wait a sec because they are busy and they’ll be with me shortly. Just nothing. Not even sure they noticed I was there. Waited and walked around trying to get someone to get me the products I wanted to purchase but I mean, its 2022 I should have known better that service in the US is awful and should have just bought them online. I love Best Buy but definitely never buying anything in person again there. Shout out to the guy at the door, he was very friendly

Corey Moore: One of best best stocked, clean and friendly Best Buys in town! The people are helpful. The store is well stocked. The staff is very helpful. The online check-in for online orders & pickups, is awesome! They're really busy at times but the lines tend to always move at a pretty good place. Highly recommend this Best Buy location!

Lady Elexia: I love best buy as a rule, no matter where I find them. The columbia heights location is nice, but it is a bit on the small side. While I could find the basics, their selection of new items was a bit lack lusture. Customer service is always perfect, at least in my experiences.

Tig Vic: On 05/06/2022 around 2 pm, I countered a very rude, unprofessional, and clueless heavyset lady who calls herself a manager. I'm never going to spend my hard-earned money on this location or BestBuy in general.

Feseha Ayele: I went to the best buy store which is located at Colombia height to get the phone that I paid online. They told me that there is activation problem and I waited more than 2 hours without any solution even the store manager couldn't solve the problem. It was a good deal that they posted online. It's really disappointing not to get any solution or reasonable answer about my order. Which is $999 online with activation and they told me to pay $1799 in the store.

Alexis Smith: horrible customer service. I wandered around looking for an employee to ask for help and they all ignored me. Finally someone answered and she said she’d send someone to the home theater section to help me but of course, no one was there. The Best Buy in Tysons is so much accommodating and friendly. If you want a good experience, just avoid this place

Dawn Develin: Mack was amazing. He sat with me patiently and help me with my phone purchase. I very confused and not very savvy with technology and he treated me with respect and help me through every step without getting frustrated. Overall everybody at Best buy has been phenomenal but he went above and beyond.

John Newman: Nobody asked if I needed help. I finally left and ordered what I needed from Amazon. Horrible location. Thugs and hoodlums everywhere. The whole place reeks of pot smoke. Frightening place. There was a "security guard" (I use that term lightly) sitting on level 2 eating potato chips staring at his phone. I was afraid I would be mugged or shot at any time. Avoid at all costs.

Ramona Killings: Even though I have driven past this place numerous times, today was my very first visit. I think my excuse has always been the fact that it's located on the 2nd level inside of a building. Needless to say, I was pleasantly surprised. This place is humongous! I also picked up on the fact that there are a myriad of Associates on the floor, who seemed friendly and willing to help people. That hasn't always been my experience in the past at other locations. Perhaps the fact that I came here on a Sunday, and there were not that many shoppers inside. So I came for a cellphone, and a cellphone is what zi walked out with. I had been researching the Google 6 Pro that features an 8 megapixel camera. I bought it for right at $700.00 which I think was a decent price. I can't wait to start playing with it! Now that ai know that this place has so many more things to offer, I will have to come back here again to get more stuff!

3. Lowe's Home Improvement

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1967 reviews
Lowe's Home Improvement
Location
5
Prices
5
Product Quality
5
Establishment
5
Customer service
5

Address: 2438 Market St NE, Washington, DC 20018

Schedule: Closed ⋅ Opens 6AM Thu

Telephone: (202) 378-2500

Guy: Appliance store


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Lowe's Home Improvement: what do users think?


Sassy Sauce: Great discounts on Christmas items as part of the holiday sale. I picked up Christmas stockings for under $5.00. There were fire pits on clearance as well. I like this location and they generally have the items I’m in need of for repairs or decorations, etc. The staff is very helpful as well.

Stuart Miles-McLean: I don't like all the self check out lines which are killing jobs. They did have things I was looking for in the wild bird and critter section, but it appears they need more employees -- all over the store -- to keep the inventory organized and properly shelved and labeled. The employees I did encounter were very helpful and friendly; it just looked like they need more of them.

Kev- keepingitreal: This location offers a variety of affordable items for your home improvement needs. I really appreciate the staff in the aisle for assisting me with finding items on my check list. At check out the cashier was welcoming and friendly. This store was very clean and offers plenty of parking.

Jessica Fullington: Today I went to the garden center for some outside plants. Yolanda was so very helpful! She was able to answer my questions, she even went and got me a cart so that it was easier for me to get the items I purchased to my car. It is so refreshing to have people who are pleasant and helpful at their jobs I will definitely come back to this location to get all the plants I need this spring! Marla was very helpful as well along with the young man who answered some of my questions about my plans. All around a wonderful experience!

goklt: Lots of materials here. Check out was fast. However good luck asking for assistance. Lots of associates are walking around but not helping customers. I tracked an employee down for assistance in moving materials from a high shelf to store level in the door section. He called two times for assistance to my aisle but no one came and he advised going to customer service. They called and still no help. Had to track somone down in a different department altogether. Crazy.

Chase Johnson: The employees here are courteous. But the wood cutting service they claim to offer is not available when needed. The store should just be candid that wood cutting won’t be available (or at the very least won’t be available at any specific time). I am a local DIYer (not a contractor). Before I bought wood I asked about cutting and was told it was no problem—buy it and then request a cut. I did. I was then told the lumber associate wasn’t available for an hour. I couldn’t get the wood (a single sheet of plywood I needed to cut in half) into my car, so I waited. After an hour, there was still no lumber associate, so the wood was never cut.

N R: Terrible customer service. Returning an item took 3 months of repeated calls to schedule a pickup and even when Lowe's had the item back multiple calls were needed to secure the refund. Such a hassle, so worth avoiding! The third party delivery service that they use doesn't turn up in the agreed time slots so it's very easy to miss them and then get stuck in the web of calls that are required to reschedule.

Annie Signorelli: I ordered a dishwasher with professional installation and the process from start to finish was completely nontransparent and unprofessional. The installation had to be rescheduled because the dishwasher wasn’t pulled down for pick up in time, and then when it was installed it was the incorrect dishwasher — not even the right brand. After several hours on the phone with the Lowes installation line, including being told multiple times that they couldn’t advance the process because they couldn’t get in touch with anyone at their own Lowes store, I called the store directly and was able to sort it out and get the installation rescheduled. A Lowes associate later told me that they don’t have the “luxury” of waiting on hold with the store which is what I had to do in order to ensure my order was completed. Finally the correct dishwasher was installed on the third attempt and I was told I could contact the installation line again to discuss compensation for the inconvenience. Again it took multiple attempts to even get an update on where my case stood, despite being told every time that I should expect a call back “by end of business” every day I called. When I finally got offered compensation it was for less than half of the amount I requested (I requested the installation service be refunded seeing as it took 3 attempts and I was the one having to set everything up because Lowes did not follow through). While I am satisfied with the product I am in disbelief at how difficult and unprofessional the process was with Lowes. I do not recommend purchasing appliances from installation from this store or using the Lowes installation services.

Conchita Coney: Excellent but one of the employees didn't know what he was talking about whereas getting parts for a 2019 torro self-repellent lawn mower. He told my husband and I to go to store name Grainger on MD 202 they are either closed or permanently shut down.

Elizabeth Ramming: Assistance was top notch!! The gentlemen working there were very polite and helped me a lot with specific questions. HOWEVER-- However, I needed lumber, a 1X6 piece. What they had in stock was WET. But oh! I found 2 dry pieces at the bottom. But alas, don't be happy for me. Those pieces were warped in both directions - both along the length and width. That's it. So, shut up and buy it, or fight DC traffic to go someplace else. Both of those options were the absolute WORST. Why was the wood wet amd warped?? ... Duhhh. How utterly stupid.

4. The Home Depot

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1958 reviews
The Home Depot
Location
4.5
Prices
4.5
Product Quality
4.4
Establishment
4.6
Customer service
5

Address: 901 Rhode Island Ave NE, Washington, DC 20018

Schedule: Closed ⋅ Opens 6AM Thu

Telephone: (202) 526-8760

Guy: Appliance store


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The Home Depot: what do users think?


Sassy Sauce: I missed all of the after Christmas saw items. This location had a few products left over from Christmas but nothing I really wanted. Overall the store was neat and organized. I didn’t need any additional items for this trip, just preparing for next years holiday decorations.

Chaturbhuj bhojwani: Great shops for home goods, this is very big shop i have been going that HomeDepot for many years i was there very first day when they opened, biggest problem is coustmer service is very bad here i stud for help for more than 20 minutes before someone showed up.

Kev- keepingitreal: This Home Depot is very convenient if you’re in the Rhode Island/Brentwood NE DC Area. They offer a verity of products that can help you with your Lawn, Garden, Appliances, Painting, Outdoor Patio, Home Improvement, Cleaning Products, Tools/Equipment Rentals and many many more. I really Appreciate the help from a young male staff who was working in the Garden/Mulch area, he was very Helpful and Knowledgeable with assisting me with the products along with a young female cashier on the inside of the store. Now you can never get the help you need when you’re in the store aisles. Every time you asked a staff member who’s in the same aisle as you. Can you help me with something? Their reply seems to be, I don’t work over here and they don’t know who can help you..!!! Home Depot needs better training for their staff who’s working in the store aisles..

Jeff Rueckgauer: Needed a red 10 cup Brita pitcher. App says there is 1 in stock. Not on the shelf. 4 associates said they couldn't help but would page someone for the aisle. 10 minutes is more than enough time for someone to at least arrive, even if they have to look further. This HD had been really good for many years. The pandemic is no excuse for just unhelpful people and plainly unconcerned, inept management.

Rickey Anderson: I went to the Rhode Island Avenue store it was good. What would made it excellent if their stock was current with the website. They didn't have it even though the computer said they did have it. The item was Sphagnum moss. Happy that I was able to find a few other items

Bailey Cage: Unfortunately this was the first time I’ve been to a Home Depot where the staff was completely unknowledgeable. I had spent hours online trying to research the best products / methods for tiling my second-story concrete subfloor with no definitive answers, so I decided to head to the store and find someone to help me. Normally Home Depot workers are incredibly knowledgeable and helpful, but whoever they sent back to flooring to help me seemed to know nothing. He was able to show me where items were on the aisle, but he couldn’t answer a single question about how to tile my floor or what the differences and pros/cons in products were. It was incredibly frustrating and unhelpful, and I ended up leaving with a couple hundred dollars of products I later had to return. What truly upset me is that I did some more research once I got home just to find out the answer I was looking for is common knowledge in construction, but as someone doing a DIY project, I just didn’t know what terms I had to search for. For a Home Depot employee - the flooring specialist - to not know this is astounding.

jamesbowdenjr: This is the worst Home Depot is in the entire country. I am trying to get a door, but the store is unresponsive, the management is inept and provides no additional assistance, the associates are extremely slow, unknowledgeable of the products. The worst customer service experience I have ever had. I do not recommend this store. Please go to another Home Depot location.

Anna Lloyd: Desmond in the home and garden went out of his way to help us find something that 4 different employees had just shrugged their shoulders and said that even though it was available online they were probably out. Desmond knew exactly where it was and showed us himself, even though it was on the complete other side of the store. He really took customer service to the next level.

DAVID GILL: paint dept vert slow. When paint was done I was not told it was done. I came up to the counter and stood there waiting while emotes helped others. After 10 minutes he pointed at can. I said is that mine he looked at me like Duh.

Chanpen Tee: I came here for the kitchen cabinets project. The lady is so helpful and friendly. She takes her time explaining all the questions we have.

5. Best Buy

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1823 reviews
Best Buy
Location
4.7
Prices
4.4
Product Quality
4.5
Establishment
4.7
Customer service
4.8

Address: 3401 Richmond Hwy, Alexandria, VA 22305

Schedule: Closed ⋅ Opens 11AM Thu

Telephone: (703) 519-0940

Guy: Appliance store


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Best Buy: what do users think?


Landis Rojas: Nice place to stop by if you want to get new high tech products like laptops, PC, smart watches, gaming, toys, smartphones and more. The customer service is very nice and kind, they can help you to resolve your inquiries. It's s big warehouse and the prices are super good too and many offers. I recommended Best Buy!

Subrina W: Ammanique was great! Extremely helpful and very knowledgeable about products at Best Buy. Took us immediately to what we were looking to find in the huge Best Buy store and helped us with product selection.

Ieshia Baskett aka Hernandez: I got a open box too of the line washer. I selected the " excellent " option but it was by no means that. Called support and they was very timely and not at all helpful of the lengthy time wasted. Now this was a well research purchase and open box of large appliance is rare. I was in area helping out my Ex when I found the UNIVERSE said I'm once again working in your favor. Turns out 2 times for the last words support told me be4 drop call was they had another (false) to choose from and the manager will definitely help out. Well we'll well. He did and drop it to Fair condition prices so savings on top of saving. Then tells me he has the matching dryer. Now that's not on the budget but can be worked out. Especially if my guy one of the awesome mangers do fair price on that too. When your blessings come in !!! What the creator has for you!!! ❤❤🙏🙏😁😁

Sgt. Quackers: My review is for the installation service. I booked the service online to install a Garmin camera in my 2020 Ford Explorer. Booking online worked fine. No issues, not a lot of available dates but it may just be because they are busy. I got several reminder emails for my appointment as it was two months out from when made it. The Friday before a Monday appointment they called me to confirm. They made sure I had all the parts needed and told how long it would take. Day of the started working on it promptly at my appointment time. They asked where I wanted it installed and provided advise where it should be. Once completed they called and I picked up my car. The wiring job was great. I can't even see the wire beyond where it leaves the camera. The camera is in a great spot, out of the way but also in the middle where it will capture the best video. I would definitely recommend their service for hard wiring a camera

Henok Garedew (Henny breezy): I like this Best Buy so much, they have everything I need for same day pickup.Very helpful staff. I recommend it.

Kev- keepingitreal: Great atmosphere! Staff was helpful and friendly! Best Buy offer a wide variety of electronics, accessories and appliances. If you buy any equipment from Best Buy, the Geek Squad can help you with installation in your vehicle and or in your home.

Rogi: It did have air conditioning so one. The customer service wasn't necessarily bad but rather non existent. Not ideal when they lock up stuff like smart watch bands.

rachel braley: I have been trying to get in contact with somebody from this store for over a week to no avail. All calls are directed to the call center, which would be fine, except no one at the call center knows how to transfer me to the store line except maybe 1 out of every 12 people. Not only has the call center been unable to help me with what I need (which is why I need to get in contact with someone from the actual store) they have placed me on the call back list probably 5 times in the last week and a half and I haven’t gotten a single call back. ONE person knew how to transfer me to the store line but when I called I was sent to voicemail. I left a voicemail with my information on the ACTUAL store line and never heard anything back. I cannot go into the actual store because I now live three hours away, so getting in touch with someone over the phone is really my only option. However actually getting someone on the phone seems to be impossible so I really don’t know what to do at this point. The call center itself has been a bit of a nightmare. They keep trying to find my “Best Buy account” except I don’t have one but they think if they look up my phone number for the 1,000th time it will suddenly magically appear. Talking to the call center makes me feel like I’m in the Twilight Zone with how many times I’ve had to tell them I DONT HAVE A BEST BUY ACCOUNT. And one person hung up on me when they were only able to answer my questions with “I don’t know.” Honestly ridiculous. I’m currently looking into buying a new computer and a new TV but it won’t be at Best Buy. I will be taking my business elsewhere due to how much trouble I’ve had to go through. It shouldn’t be this hard to talk to somebody in the store.

Dottie “Dottie” Mount: My Best Buy experiences have been hit or miss, but this location has removed any hesitation that I had about Best Buy. The young man that helped me, Ezra, was fantastic! Very knowledgeable and made sure I got what I needed. I was very confused about what laptop to purchase based on my needs, and Ezra cleared it all up! He stayed with me, shopped on BestBuy.com until I found what I wanted. His customer service skills are exceptional and made me feel like I was the only customer. His follow thru and patience are worth the commute to this location! Thank you!!!

Houston: Yesterday, I had a great interaction in the elcectronics (PC/Laptop) section of the Best Buy in Potomac Yard (Alexandria VA). I was informed of products, directed to the appropriate section, and escorted to the cashiers counteres by Jefferey. He was a pleasure to be around and was very informative, sharp, and gave suggestions for a proper purchase. I left the store feeling comfortable with my purchase and will go back for further business. Thank you Jefferey!

6. The Home Depot

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2039 reviews
The Home Depot
Location
4.4
Prices
4.2
Product Quality
5
Establishment
4.5
Customer service
4.9

Address: 6003 Oxon Hill Rd, Oxon Hill, MD 20745

Schedule: Closed ⋅ Opens 6AM Thu

Telephone: (301) 839-9600

Guy: Appliance store


Review: "They've got everything you need for basic repair and are very helpful."

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The Home Depot: what do users think?


john ho: The inventory is great. The store is a bit not clean. The store is not really well organized. The most important is the staff is not very friendly at. You are on your own when you visit this store.

harriet Portillo: Great prices on plants Brown doors I fixed it up my backyard like the Oasis so it looks great the plants that I got I haven't planted them yet.

Anthony Scott: My experience was painful to say the least! I want with a colleague of mine to get some keys made. The young lady could not get the machine to properly read the keys, so all four keys were cut incorrectly! We then asked about desk locks and she sent us to the pad lock area. Finally two gentlemen took us to the correct area (which was low on stock, of course!). This was not what I would expect from Home Depot! Very disappointed! Of course this store is on my banned list. I can't recommend a place with poor customer service to anyone who reads my reviews. If you do decide to venture here, don't expect the best of help! Look elsewhere!!!

Rony Acevedo: Worst customer service ever!!!!!! Being honest!!! Someone call Miriam! With a piercing on her nose. He had me waiting for 15 minutes. She only came because someone else call her. I told her I was there before the other person (she saw me all the time) and she said. I don’t care!!!! Tried to speak with someone else but no one help

Mena Ebiasah: When it was time to show my ID to pick up my online order, I realized ink had leaked all in my purse and license and obstructed the photo view. The rep June patiently took her time to wipe down my ink blotched ID until it was visible and gave me some extra Clorox wipes to wipe down my purse. Extra mile. Everyone else in the store were helpful and helped me find everything I needed. Will return

Rich B: Well stocked. Great attendants. Order pickup was confusing and didn't work from the car but easy to get from the desk directly at the entrance. Ignore the signs and exit the same way you entered since pickup parking is at the entrance.

mydogRoscoe88: Much improved: parking is still crazy but once inside, store was in better shape. Cashier was helpful, polite, and efficient. I did find what I wanted to purchase and was done very quickly.

Elian Hauling: TIFFANY AT THE OXON HILL, MARYLAND LOCATION SHOULD NOT SERVICE CUSTOMERS IF SHE DOES NOT LIKE TO SERVICE CUSTOMERS. I came into the HomeDepot wanting to purchase a tool but noticed that no one was around to help with removing the tool and also the orange apron associates were busy with customers. I decided to go to “CUSTOMER SERVICE” to see if anyone can help me with taking the tool out of the cage. Once I walked over to customer service I politely asked an associate if there was anyone that can help with taking a tool out? She then asked me in what aisle was the tool in? While I was going to look and see what isle, there was another associate named TIFFANY who was next to the associate who I spoke with TIFFANY SAID THAT I PASSED 5 ORANGE APRONS BEFORE COMING TO CUSTOMER SERVICE WHY COULDN’T I ASK ONE OF THE OTHER PEOPLE WITH APRONS. I mentioned that I came to customer service because that is the purpose of customer service, to service the customer. I left and serviced myself in trying to find someone who can actually help me. TIFFANY SHOULD NOT BE IN CUSTOMER SERVICE IF SHE IS NOT WILLING TO SERVICE CUSTOMERS HORRIBLE EXPERIENCE.

Tony Johnson: The check out lines are a tad perplexing. No designated demarcation only an arbitrary queue forming on the right so potential confusion is created but relatively easily resolved. Aka. They use a lot of self checkout.

Joan Melendez: After a terrible online purchase experience the team at my local Home Depot was outstanding!!! I'm so thankful that my new neighborhood HD was helpful in resolving my appliance purchase issues.

7. Best Buy

LEAVE AN OPINION
1492 reviews
Best Buy
Location
4.3
Prices
4.3
Product Quality
4.1
Establishment
4.1
Customer service
4.9

Address: 1201 S Hayes St B, Arlington, VA 22202

Schedule: Closed ⋅ Opens 11AM Thu

Telephone: (703) 414-7090

Guy: Appliance store


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Matthew Schumacher: Best Buy is great as everybody who has ever gone to one knows. We stopped in to Best Buy to price some washers and dryers for our new home. They have fair pricing and what is even better is that they have a 4 week turn around time for the LG washer and dryer we are interested in. From what I hear from others, delivery for a washer and dryer is extremely delayed from most other companies. Having a 4 week turn around time is all the more reason for us to purchase our LG washer and dryer from Beat Buy.

Michael Patrick: Good experience today when buying products in store while waiting for an online order to be fulfilled. The product I ordered online was ready for pickup in 15 minutes. I was greeted by staff when entering and exiting. The store was clean and organized. The staff at checkout were fast and polite.

Caitlin DePorter: Do not get a car radio from here. The $500 jvc radio I got stopped working after several months of having it. I then had to get on a waitlist that was several months long before they could “fix” it. Well finally the car is brought in and they say they don’t see anything wrong and reboot it and send me on my way and suggest it may be a phone issue. I got the managers card in case the radio wasn’t actually fixed. The issue has persisted even after getting a new phone and they now refuse to help since I am outside of the one year warranty, even though they didn’t fix it to begin with when I brought it in within the one year. Complete waste of my money and now I have a non functioning radio Edit: Best Buy told me to do a software update but there’s no software update available for this model. They are clueless and I wish I had gotten it somewhere else.

Ellen Savage: Placed an order for curbside pickup. Text telling me my order was ready did not contain instructions on where to park. I figured out pickup orders had to be picked up from parking garage, which is a paid garage. Waited 28 minutes for my order to be brought out, then when leaving garage I had to pay $3 for parking because I was in garage for more than 15 minutes. Horrible experience.

Sarah G: Absolutely horrible location. No signage to the ACTUAL store entrance. Curbside pickup is In a parking garage, so how exactly do you notify them via internet/app that you're "Here, in Pickup Spot #2" if your signal is sketchy? I got enough signal to pull up my order & check in, but system said it was having problems & I needed to come inside anyway. Would have been easy to do if there were posted directions to the actual store. Employee that checked me in for Order Pickup at the counter was negative & gave me false information. Employee that helped bring order to car (finally) was helpful. Didn't catch his name. Have to pay for parking no matter what, even for what should be a quick curbside pickup. Shop other BB locations unless you're staying local & walking around Crystal City & just buying small items.

Carol Spalla: Be aware of "subscriptions" sales. This review is not at all related to the team who actually helped me and found everything I had to buy. This review is specifically to call out and call the attention to future customers who purchase anything at any Best Buy. I spend nearly $ 2,000 tonight and when I got home, I realized they added this "total tech yearly subscription" for $200 (!!). I never asked this and, in any moment, the details of this offer was explained to me in detail. Brandon was a nice store seller but I really felt cheated and I am disappointed with Best Buy for being so close to sales malpractices. When I reached out to support, via chat, they refund this service but still kept $7 for 1 day of this subscription use. It's been 5 hours I left the store. I did not use this service at all!! And though the Customer Support representative Vicky D. was very effectively and patient with me, she also did not explain to me that they would keep the $7. Again, I am feeling that Best Buy is training and enabling their staff to omit important details during sales and customer support interactions. Very sad and frustrating. It's not about the $7 - its not going to make me richer or poorer, but it's about transparency.

Lyn G: Mohammed was amazing in helping us set up our new phone and made sure we understood the entire process and answered all of our questions. This is refreshing to have such amazing customer service which seems so rare lately. Great job Mohammed !!!

Carla Dunlap: I recently purchased a elliptical fitness machine. Best Buy delivered it and assembled. I am so happy with my investment. The service was excellent.

Lauren Wiseman: Terrible customer service. They were rude when I declined buying any any additional things like protection and anti virus. I bought a computer there and they refused to validate my parking ticket, and didn't offer any further information. I will not be going back to that Best Buy.

Swami Reyes II: I was attended to by Mr. Raul. He was excellent and very forthcoming with detailed information about the surface pro's I was looking for. When I asked about the limitations on softwares the devices could run he did not hesitate to expand his knowledge pool to answer my questions; both through research and referral to the in-store geeksquad. Thank you Raul, your guidance has lead me to an excellent purchase.

8. Best Buy

LEAVE AN OPINION
2423 reviews
Best Buy
Location
4
Prices
4
Product Quality
4.7
Establishment
4.9
Customer service
4.2

Address: 10901 Georgia Ave, Wheaton-Glenmont, MD 20902

Schedule: Closed ⋅ Opens 11AM Thu

Telephone: (301) 942-1877

Guy: Appliance store


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Peter Arickson: Are you looking for some service....keep looking you are not going to find it here once upon time they were on top of the game now they got to be below on the game for service quality easily buy online in other stores or ...Costco or Amazon they don't go not worth time and place

John Velasco: I bought a car radio for my Sentra and this was the only Best Buy in the area that had appointments available. Herman from the Car Audio install bay gave me all the instructions where to go and what to expect the day before, including how long it would take. They estimated 2:30 - 3 hours, which was a little long, but ultimately not a problem because he and Gregg were super thorough with the installation. I hung out with my laptop and worked in the Magnolia Theatre Room inside the Best Buy, while on the guest WiFi, with no problems. When the job was completed, Gregg gave me a walkthrough and instructions on basic usage, which I appreciated. If you’re considering any car audio work, these guys here know their stuff, I highly recommend them!

Brittany Dorr: Typically not impressed with this location but I had to stop by this past weekend to exchange my phone and I honestly left very happy. The customer service on this particular occasion was fast and the young lady was extremely nice. My only complaint is that it literally was hot as hell in there. While I understand it's cold outside, I shouldn't break a sweat from being inside.

Rello Dmv: This location is convenient coming from wheaton station. They have most electronics and electronics accessories in store or available to pick up your online order. No ps5 in stock i checked. Clean store overall with nice staff and affordable prices on nice equipment. Ps. They got people watching everywhere like you in there tryna steal something or that might just be what happens when a black male enters the store

Kumar Ghosh: Went to Best Buy after a long time. Was very impressed with the service. This wasn't the case few years ago. A young guy named Stephano helped me with few things and I was very happy with the quality of his service. Technology is changing so fast that you need help way more than you think. I'm glad the young generation is keeping up with the new tech world. I will definitely go back.

lauren powell: The employees need a refresher on customer service and handling merchandise. I went here to pick up and Open box dryer that was supposedly in Excellent condition.. which means no damage. In the time I when to get something out of the front of my truck, the guy loading the dryer put the dryer in on its side. There was zero protective wrapping on the dryer when he brought it out... so you can imagine my face when i saw him sliding into the back of truck on its side. If that wasn't bad enough. Once I get the dryer home for my contractor to take it up the stairs I notice there is a BIG dent in the front of the dryer. I call best buy and I keep getting transferred to phone lines all over the world instead of being able to talk to someone at the store. I'm told i can get a refund if i bring the dryer back to the store. This isn't something that weighs 10lbs. Anytime Best Buy screws something up it's on you to deal with the consequences. Terrible customer service at this store. I went back in to buy additional items for the unit and the three people standing at the front argued over who would help me... right in front of me. That same day I picked up open box items in excellent condition, fully wrapped in plastic and bubble wrap from Baileys Crossroads and the Manassas store. I don't advise buying open box from this location... they don't handle the merchandise carefully.. people are too busy acting like they don't feel being at work.

joe: CANCELLED A SURPRISE GIFT WITHOUT WARNING. I ordered a VR Headset on line to ship to my Nephew. I thought I'd go with Best Buy as at least a more traditional store instead of Amazon. I was happy to see no shipping and next day delivery--until I got an email saying my order was being canceled and my money refunded. No more information than that. This after I arranged to make sure someone would be home to ensure delivery since this costs about $300. So, I have to sit on hold for 15 minutes after going through the Best Buy phone tree, only to be told that it isn't a deliverable address because the delivery address doesn't match the billing address. This is because I don't live with my nephew. I understand concerns about security, but cancellation without warning or explanation, or with a chance to verify the details means that I will not be ordering on-line products from Best Buy in the future. I hate to abandon brick-and-mortar stores but how can you let someone order everything and then just cancel it later?

Stacy Belney: DO NOT get appliances and installation at Best Buy. The absolute worst customer service, bad information, and all around sloppiness. We ordered an oven and Best Buy has rescheduled the installation and delivery 4 times. 6 months later, we finally got the oven delivered only to be told that they could not install do to having to remove the gas oven first. We called three times to make sure the installers would be equipped and prepared to change these ovens out. We assured each time they would be. The customer services agents just lie. They don't know what to say, so they lie. Best Buy has been the absolute most stressful and frustrating experience in our kitchen renovation by far. PLEASE PLEASE PLEASE save yourself the trouble and DO NOT ORDER APPLICANCES WITH INSTALLATION THROUGH BEST BUY!!!

Bloved Adjust: The service was awesome 👌the experts were just that. They are a tight knit family in their business establishment, which benefits customers tremendously. I went in there with a good plan, they had me walk out their with the Best Buy Ever!Thanks Best Buy Employees for defining your company's name.

Eren Jaeger: Horrible customer service. They don't even say "hi". When I got there, not even, "how may I help you?", Not even "Do you have the code?". The guy just said, "Code?" I gave him ID but the guy still said code, I gave him my phone number, and still said "Code?". I gave it to him as well after giving the ID and phone number and he eventually found it. I wouldn't want to say more but the whole picking up experience was horrible.

9. Best Buy

LEAVE AN OPINION
2458 reviews
Best Buy
Location
4.3
Prices
4.6
Product Quality
4.1
Establishment
4.9
Customer service
4.5

Address: 5799 Leesburg Pike, Falls Church, VA 22041

Schedule: Closed ⋅ Opens 11AM Thu

Telephone: (703) 671-0184

Guy: Appliance store


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Marko Mitic: Alright, I’ll be honest and straightforward. My 1* review is based on what kind of service is happening in store, not on product itself. First I was helped from tall gentleman, he was kind, helpful, good listener and respected my opinion! He will remember me :”He compliment my hairstyle also”. He redirected me to older gentlemen which lately disappeared and I was finishing with third guy who talk-so-much-and-never-stop-to-talk. He tried to sell me same lap top but brand new (I asked for brand new). After back and forward I said how they told me they have it on stock and I was waiting another 10min to find that one. Very shady, but okay, he tried. Listen, I am in store to purchase laptop, I asked simple questions, do not give me story “we are not on commission” and do not try to sell me warranty 10 times. LITERALLY 10 times. I am not kidding. Also he said I CAN NOT settle up monthly payment if I do not have Best Buy credit card and I need to apply for one. I literally was in store 1 h. At the end I got my credit card which I didn’t wanted. Not necessarily need it. He was laying to me and doing shady business. I am not purchasing nothing with that one anymore. So he did 2 things today, lost a customer because stupid cc and was lying there doing shady business and providing very poor and slow service. And make me to not use that card never in my life because interest on it🤷‍♂️ Y’all take care of your costumers and train your staff better. Because this is shame!

Michael Patrick: This specific experience here was less than desirable. I ordered a product online, the site said two were in stock. I arrived early for in store pickup. The sales rep went to look for the item. He returned and said that they couldn't find it, that there was one in the store but still couldn't find it. He said I could go to a different store with one in stock. I asked him to call the other store and confirm it is in stock to avoid repeating this experience. He refused, stating that the process does not work like that. He was more than happy to cancel my order altogether. Amazon will have it to me by 5pm.

Bret Bellamy: 3/7/22: After contacting both the credit card company and the Better Business Bureau, Best Buy HQ in Minnesota removed the duplicate charge and credited it to my account and now my balance us correct. While glad it is resolved, this should have been a simple change to make by the store manager without having to get the credit card company, the BBB, and corporate HQ involved. Adding one star to my rating since a satisfactory resolution happened. Prior review: I recently bought a new HP laptop at Best Buy - Falls Church. There was some confusion with the pickup. When I went to pick up my online order, there was a mix up and I ended up being charged twice for a new computer. I only bought one, but they had a record as 1 online purchase and 1 store bought purchase. I tried to resolve with the pick up staff and the "manager" on 2/26 to no avail, I was told it would be "faster" to use the 1-888-Best-Buy number. After 45 minutes on the phone with "customer service" and going through four people who were not able to resolve the issue, I was cut off while "on hold". I called the Best Buy credit card number (Citi bank) and finally got a competent person who was able to resolve the issue in three minutes and will contact the useless incompetents at Best Buy-Falls Church to delete the duplicate charge. I have been a Best Buy customer for eight years and I doubt that I will continue. They try to cheat seniors and then give them the runaround BS when trying to resolve an issue. The Geek Squad staff at this store is great, they are the only competent staff at this store. Don't shop at Best Buy-Falls Church!

Jessica McNutt: It's best buy. I only go when I absolutely must. Customer service is generally not good and, despite there being as many employees as customers, we always have to wait a strange amount of time to check out. If you can order online from somewhere else, do it!

Kristin Rever: Management needs to make sure employees are aware of services actually provided before saying a repair could be done. We had an appointment to repair my daughter's Smasung phone. He called on Thursday to verify this type of repair (replacement of motherboard) could be done. When we arrived the Geek Squad staff told us that unfortunately they did not do thus type of repair yet. The staff was pleasant and friendly and referred us to another location. This us issue could have been avoided if Best Buy was actually aware of the type of services they could provide. A waste of our time and gas.

Vincent Wagner: I went to the geek squad here because I was having trouble with an SSD install. They fixed the problem and offered to transfer the data from my old drive. 100 was a little steep for a simple data transfer but I was done putting energy. They assured me they could do it in a day. Once again, this seemed like a really long time for a data transfer. I didn't care so long as they had it done by the next day. The next day, they called me two hours before close and said they needed my Microsoft password to "make sure it boots up after the transfer". I said ok, I don't know my password but I will reset it and give it to you once I come pick it up. They assured me the they had already completed the transfer. When I got there the person at the counter harassed me to describe my computer after I brought in the paperwork they make you sign. I gave them my new password and they said that the data transfer did not take place and they will need an hour and a half to do the transfer. They would need to wait till the next day since it was close to close. I needed my computer today. Why should a data transfer take 48 hours. They do not communicate effectively. They lie. They don't care. Don't go here. Give your money to a local business.

K M: Disgusting customer service! I wish I could give them zero stars. Today I dealt with manager Mr Fathim, very disrespectful. Walked away from me when I had an appointment for a Samsung device repair, I get to the store and I’m being told they don’t provide that service. I’m being told I’m too loud and he refuses to give me his last name. Also geek squad member Asaf, same scenario, unhelpful, rude, can’t even greet me and refuses to give me his last name. I do not recommend this store to anyone. Please take your money to a different store. Preferably where the managers have manners and don’t disregard their customers.

Christopher Jesus (Sizedbbq7): I'm between 18-30 years of age, native English speaker with anxiety of talking to people in person. The employees that helped me were patient and helpful. Took me less than 10 minutes to find what I needed and get out.

Sharon: I really need to stop coming here. It gets no better. I had a very bad experience here compared to the Springfield, VA store. Margarita at the Springfield store was very helpful in me buying a new phone, activation AND set up/data transfer! And guess what, she didn't charge me $40 as this Falls Church store insisted I pay and insisted ALL stores charge this setup/transfer fee. So I buy a $1000 phone from you, case....and you charge me $40 to download an app and watch this app transfer all my data within 20 minutes?! Then claim, "every BB store does this?" GREED over customer service, Shameful. So glad I went to the Springfield location and met Margarita to take care of me!

Noor Ayoob: Great deals they have now . BestBuy is the best place for everyone now , we all need Technology in our life and this is the right place to go . Also if you are a gamer or vlogger you can get all your deals and supplies from here . Great customer service definitely coming back soon a lot of things I need to buy . Come on best buy give me a good deal on Pixel3 please this is the phone I want to buy. Think about it and let me know. Keep up the great work .

10. Best Buy

LEAVE AN OPINION
1559 reviews
Best Buy
Location
4
Prices
4.9
Product Quality
4.9
Establishment
4.1
Customer service
4.6

Address: 8449 Leesburg Pike, Vienna, VA 22182

Schedule: Closed ⋅ Opens 11AM Thu

Telephone: (703) 748-9814

Guy: Appliance store


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Hum Singhum: I needed some guidance in purchasing wireless earphones. I was provided prompt, courteous, and extremely knowledgeable assistance by Milton S. Although the product I ultimately ended up purchasing is available through several stores in town, after the assistance provided by Milton, I can’t not imagine having purchased it anywhere else. He answered my questions thoroughly and offered to research some more esoteric technical questions I had. What an impressive gentleman! If I had a store, I would hire this guy in a second… And no I don’t know him and I’d never met him before. He really restored my confidence in the ability of resellers like Best Buy to deliver an outstanding customer experience. Congrats to Best Buy in Tysons Corner for having the good judgment to hire such smart and helpful people. I know which store I will be going to for my next product purchase of this type.

Javad Ghandi: Please Please send this sales guy (Brian ) to training to learn how to speak with customers . He is at computer department and he shows attitude to us . The funny thing is he told me “ I have been here for year and a half !!! “ . Guess what Brian , you wont last long with the terrible customer service !!!

Brad Parker: We received really excellent and knowledgeable information and guidance from Chandler when we came in on Memorial Day weekend to replace the appliances for our kitchen. He had great command of the various appliances and helped us put together a package that saved us a significant amount of money while getting the quality and features we were looking for. Three weeks now into our purchase we are very satisfied. Best Buy free delivery and installation and the additional warranty benefits through our total tech membership also added real value to our purchase. Brad & Penha Vienna VA

Jon Mojarro: Katherine was great! Very kind and respectful. Helped me with my checkout items as well as an online order. She needs a promotion with those customer service skills. 6/5 stars.

Kheira Benkreira: I went in yesterday to return some items I wasn't able to use and I totally overlooked the super short return policy on the receipt. I didn't realize it was only 14 DAYS until I was at customer service. The rep who assisted me informed me of the policy but offered to exchange the item. While I wasn't happy about not being able to return, I was very appreciative to at least exchange. I have a toddler so I'm never sure when I can get out to run errands. Surprisingly Best Buy has a lot to offer so I was able to find something. Customer service inside is hit or miss, prior visits I get asked if I need help, this time I waited 10 minutes before giving up to check an open box tv price. Altogether, if you're 100% sure about a purchase and don't mind the 14 day return policy (longer if you have a membership) then I'd recommend this location.

Audra R: Nice staff, but the store is very poorly stocked. I'm on vacation and I left some charger cables for our fitness watches at home. The store had one for my Fitbit, but my husband has a Garmin Vivoactive 3 and he was out of luck. Thankfully there is always Amazon to fall back on.

Edia Stanford-Bruce: I came in for printer ink but like Staples in the next mall over they were out of it. Told I had to wait until Friday the 15th. I'm getting it today through Amazon.Before you spend precious gasoline and time call first. Many stores enduring shortages.

Brianna Nobelkw: Trash geek squad service. If you don't have an Apple Technician on hand, don't allow customers to book appointments and come all the way out to see you to fix an APPLE PRODUCT! That would make sense, right? The customer service for Best Buy in the DMV is notoriously trash. I really thought Tyson's would be better. It's ridiculous!! It only takes a LITTLE bit of communication.

Sophia Michael: The curly haired African American guy/girl whatever they want to declare themselves at the geek squad was rude dismissive, condescending, unempathic and lazy. I certainly do not recommend this place to get your personal devices fix...he looks like one of the guys that got in trouble years ago with geek squad stealing people's photos and selling them. Creep

Viktor Nebrowski: What is happening best buy? Is this a grab your own merchandise? Nobody ask to help. They were just talking to each other.

11. Best Buy

LEAVE AN OPINION
1974 reviews
Best Buy
Location
4.5
Prices
4.5
Product Quality
4
Establishment
4.7
Customer service
4.8

Address: 13058 Fairlakes Shopping Ctr, Fairfax, VA 22033

Schedule: Closed ⋅ Opens 11AM Thu

Telephone: (703) 631-3332

Guy: Appliance store


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Tilly Lo: I always have a great experience shopping at Best Buy. This time I came to return something. I didn't know where to go and headed toward customer service. An employee must have noticed that I was unsure if I went to the right counter. He asked if I was returning something and pointed me to pick up to do my return. When I got to the pick up counter, a check out cashier was available and he helped me with my return. It was completely so fast that I was out the door. A few weeks ago, I did a last minute curbside pickup at 10 am because the store wasn't opening until 11. I did a last minute change from in store to curbside when I got there at 10. In a few minute, a young man brought my purchase out. So fast and convenient!!

RCS S: The place is huge and there’s a lot of stocks for electronics. They have discounts for open-boxes in their store. Their Geek Squad team are amazing and knowledgeable on what they do. Dan and Cheyenne and Althur did fantastic job in Installing the TV. They clean up right away and wear plastic shoe cover. Their teamwork is perfect, fast and professional. I would recommend to look for these guys if you would choose Geek Squad team, these team are awesome.. Also, they give tips and some advices which is absolutely a Plus. Thank you guys for your extraordinary service. 👍🏼

Robert Jacobs: I'm very impressed with the improved level of service at Best Buy. I had to return an item. Given Omicron absences they are working with a skeletal staff. It's very helpful to not only to have your gift receipt but to have the original purchase receipt to get a return on the credit card rather than have a store credit. The customer service representative was very helpful. I am a happy customer and will return.

Laura Spriggs Gray: This Best Buy seems better staffed than most currently. We had no problem finding a staff member who could help answer our questions and find the correct item we were searching for. Very satisfied with the service received. Check out lines are still long and socially distanced.

Brett: On 7 October I bought two Insignia 42" Fire Stick TVs as Christmas gifts. Upon opening one on Christmas morning we discovered it had been damaged at the factory and inoperable. I returned it to the store for an exchange and was told the Christmas exchange policy did not apply to purchases before 18 October. I was also told this was a common issue with these TVs but there was no exception because I was 11 days outside the policy. Best Buy admits I received a damaged TV but decided it was no longer their problem. Being a Best Buy Elite member means nothing so don't put much stock in being a loyal customer. At this point there's no reason to ever go back which makes Amazon a more attractive alternative.

Ahsan M: Best Buy overall can be a hit or miss. Sometimes service is good, other times not so much. I typically buy online, but need to go on on occasion for a return, or pickup in store. As a side note, the mobile department would be rated a 0/5. Other than Winston, no one really knows how to process mobile orders or they just don't want to. Be prepared to wait.

Anna Mari Green: We Stockton close to close. We were still greeted with friendly service and we're able to get what we were looking for. While we were able to order easily what we wanted and the service was great, they were not knowledgeable on the cell phone service which we had. We went back to our provider and found out that we had a discount that we could take as well as free phones that we could get on the account. The sales associates knowledge of the phones was terrific just not of the services that the cell phone providers had.

Stephanie Nwaofune: Hunter was incredibly helpful! I wasn’t sure where to find the correct external hard drive, and he helped me try one out to see if it was compatible with my laptop. He was patient with me, and allowed me to try it with my computer after buying it to make sure it worked. Even though it didn’t work for my computer, he made sure I returned it and got my money back. Customer Service at it’s finest :-) Later, Nick was able to help me figure out how to make sure I have what I need saved to my iCloud. Very helpful. Thanks again!

Heather DeCamp: I went to best buy to have my laptop fixed by the geek squad and they did a great job, not only fixing it, but fixing it quick, and the price was surprisingly lower than I thought it would be! I am definitely making them my new go to IT place. They will also come to your home or office if preferred, which is a service becoming more and more popular with so many people working from their homes now!

Cameron n: The employee who works in appliances Iqbal is very rude. First he seems like he doesn't want to help, but despite this we ask his assistance in purchasing a microwave. We have the Best Buy total care package, and we wanted a microwave that was available immediately, but a trim kit that was available much later. He said we would have to get both together at the later date and there's nothing we can do about it. I call the Best Buy customer support to ask if they do trim installs at a later date. I told the rep what Iqbal had said and she said he was lying and that he was just trying to sell us a more expensive item.

12. Best Buy

LEAVE AN OPINION
2129 reviews
Best Buy
Location
4.6
Prices
4.2
Product Quality
5
Establishment
5
Customer service
4.1

Address: 45575 Dulles Eastern Plaza Ste 188, Sterling, VA 20166

Schedule: Closed ⋅ Opens 11AM Thu

Telephone: (703) 430-2150

Guy: Appliance store


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James Beckwith: My wife and I went into Best Buy today to get an iPhone screen replaced. We had an appointment and went to the geek squad department. We were greeted by extremely friendly techs. The first thing they did was tell me my screen was not cracked it was the screen protector. They then went on to recommend replacement screen protectors for both of our phones as we both needed new ones. Again they were quite helpful. I have to admit to my view of Best Buy from prior visits 10 or more years ago was very bad and that is why I haven't been there in years. But due to these two great techs I'm now at Best Buy fan again. I wish I remembered their names one was a woman who went through and helped us pick out the screens told us about cases and run our purchase up and the other was a very nice young man to who is extremely helpful and knowledgeable.

Ricky Raymond: The geek squad at this location went above and beyond to help me with issues I was having with my PC. Todd, the manager of geek squad provided some of the best customer service I've ever had at a box store. They provided some of the best turnaround times for parts and best advice I could ask for. If you need something this location was very helpful and Todd makes sure all customers are well taken care of. Jonathan who was running the desk was very helpful at the time of my crisis as well. He helped me walk through my RMA process and made sure I was well taken care of.

Christo Meid: Love the selection of items in general. I always like to pop in and look at what's new. Plenty of sales associates to help you if you have questions. If you're bringing something in for repair, it is best to set up an appointment online, but you may get lucky and be able to get help anyway from the friendly staff. They also have electronics recycling (but not for batteries).

Badshah Rana: I called the store today to ask an update over my online order, I don’t usually order stuff online and because of covid guidelines I have to now, ASHLEY gave me such a bad attitude over the phone I had to cancel my order I only got half of my amount back and I still don’t care. Hire people who know how to talk over the phone not with an trashy attitude. Is this how I will be treated in person too? I would like to see that! Such bad service jeez

KELEMUWA WELDEYES: I got a broken laptop (it was bought from Best Buy but warranty expired). I called the Geek Squad line to check if I can take same for repair. Person on the phone told me option of "just walk-in" , and also told me I can take warranty expired products for repair. So I just walked in on March 22 afternoon. There was only one person on the podium. He put a sign which says "by appointment only", but I was told to walk-in on the phone. When I try to explain same, he goes do you have warranty? I said no. He closed "no warranty ,no repair" . He just ignored the whole thing after that. Where are current era, customer focused and organized repair services who can talk same word on phone and in person plus helpful ones ?

brian baumgarten: I tried to find someone to help me with appliances. Finally the front desk called someone over. Sale price tags were not on the displays, so every question I asked him, he looked up on his phone on best buys web site. I left and purchased appliances at Home Depot.

Niko Sanchez: Corbin and Johnathan from geek squad were very helpful in getting my cracked screen fixed. The process was easy and stress free. I made an appointment in the morning and my phone was good to go the same day.

Mike Altarace: It's been very long time since I visited the store and I was pleasantly surprised by the new design and layout. Walking between the departments feels a lot more spacious. There are islands of focus areas defined by category or brand. The staff at the OLED TV section was knowledgeable and kind. And my return was processed very quickly. Will visit again

Jason Robles: Friendly staff.. I mostly order online and opt for store pick up. I did go in here one time to see something and the sales rep that assisted me was actually knowledgeable and even showed be a better option for a similar price.

Rick Brett Mallari: told me its guaranteed 4 days deliver and that is coming monday but i did not expect it to come since i know its going to be a holiday and then we called tuesday they said they lost our package now its wednesday and they got the wrong address when we told them 3 times when they asked our address so much for guaranteed 4 days delivery.. and messed up my day since calling of for required signature. way to go best buy

13. Don's Appliances

LEAVE AN OPINION
454 reviews
Don's Appliances
Location
4.6
Prices
4
Product Quality
4
Establishment
4.6
Customer service
4.9

Address: 2335 Washington Rd, Canonsburg, PA 15317

Schedule: Closed ⋅ Opens 10AM Thu

Telephone: (724) 916-0100

Guy: Appliance store


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Dawn Albert: Great Service and great delivery and hook upfor my new washer and dryer. Prices comparable to the chain stores but with more personalized touch. They even found me a washer and dryer that you could switch the doors.
Response: Hi Dawn! We are so happy to hear you enjoyed your Don's Appliances experience. Our customer experience is just one of the ways that set us apart from the big box stores. Please let us know if we can be of help in the future!

Cheryl Smith: I recently purchased a new refrigerator from Don's appliances and I have say how pleased I was with the process! Jacob, the salesman was very helpful and professional and knowledgeable and kind throughout the process. He was very patient and they had competitive pricing and quick on delivery. Also, the day of delivery needs mentioning. There was 3 texts alerting me to there arrival and Johnnie and Amiel were very pleasant and and personable and thorough. I can't say enough about how they made the process 💯. I highly recommend Don's appliances.!
Response: Cheryl, thank you for sharing about your Don's Appliances experience. We are so happy to hear you enjoyed your experience. Please let us know if we can be of any help in the future!

DUP 31: Very pleased with their competitive prices and their efficient service. We needed a refrigerator and wanted to shop at a locally owned establishment and not a big box store so we used "google" and studied the reviews on the hits that came up near us. Almost every review for Don's Appliances was positive and there was store feedback on the few reviews that mentioned a problem. We checked out Don's and ended up purchasing a refrigerator. The reviews were spot on. The service was friendly and knowledgeable and everything was efficient from purchase to delivery. We will use Don's Appliances for our future needs and highly recommend them.
Response: Thank you for taking a chance on us! We are so happy you enjoyed your experience, please feel free to reach out if you need anything in the future!

Amy Manning: I had an amazing experience with getting my fridge and oven from Don's. Living in a townhome with a narrow staircase took some measuring and planning by their team. From the first phone call I made to them, when I spoke with Matt, I felt reassured that my appliances would fit and meet my needs. They were absolutely correct! I was nervous as another delivery service was skeptical and scared me off. Don's Appliances will now always get my business and I am happy to refer others to them. Thank you so much! Very happy with the entire process!
Response: Amy, we are so glad to hear you enjoyed your experience with us. Please let us know if we can be of any help in the future and enjoy your new refrigerator!

dllanzy Lanzy: I made my purchase earlier in the summer for a whole new kitchens worth of Appliances and got them delivered at the end of August. We just put them in the garage until my contractor was ready to do the work. Today, the Dons guys came back to bring all of them upstairs (which was no easy feat) so my guy would have them ready for install on Monday. The guys were fast and did a great job! Can’t recommend Don’s enough
Response: Thank you for taking the time to leave us a review. We are so glad to hear you've enjoyed your experience with us. Please let us know if you need anything in the future!

Doug Dimoff: Had another WONDERFUL experience with Don's Appliances today. From the no hassle sales experience Tuesday to the expert delivery and set up of our washer and dryer today! Everything went PERFECTLY! Great sales person, professional, friendly, on time delivery men. We won't even consider any place else!
Response: Doug, thank you for being a continued customer. We are so happy to hear you've enjoyed another experience. If you need anything in the future, please do not hesitate to reach out.

Cate Andrews: The two men who delivered and installed our new refrigerator was incredible. They had to remove all 3 doors on the refrigerator and maneuver it into place with only 1/2" to spare. They were patient, measured multiple times and cleaned up when they were finished. Excellent job!
Response: Cate, thank you for taking the time to leave us a review about your experience. Enjoy your new appliances and please let us know if we can be of any help in the future!

Mary Jo Kaminsky: My advice is do not buy from Don’s Appliance! We bought a 4 appliance package in March, we have had issues with the refrigerator since, There was water building up on the top of the freezer drawer, so the technician filled a tiny gap where the body of the fridge meets the base with caulking, the water came back worse this time, so again the technician said replace the gasket that seals the freezer drawer, so now there is ice building up all over the drawer the ice maker and now food, we have been trying for weeks to have someone come out to deal with this issue, they don’t answer their phones, we were scheduled for Monday finally and no show no call, we spoke with a customer service rep, and she laughed that they didn’t show! Buyer beware!…………So I want to update my review. The schedule error was on our part so I apologize for that, once Don’s saw that I was unhappy they stepped up to resolve all the issues even as far as to replace the refrigerator when the manufacturer would not, Im very pleased to see that there are still companies that care whether the customer is happy or no. I feel it’s this kind of service that will keep people coming back. Thank you Dons for fixing our issues, I really appreciate it.
Response: Hi Mary Jo. We just looked into your invoice and can see the text message chain with our team as well as you or your husband. When we texted to confirm that we were scheduled to come out on 9/27 we received an R reply to reschedule the call. We let you know that by canceling that day our next available date wasn't until the beginning of October. We had you on our schedule until you replied back with an R to reschedule your service. If you would like more information or someone to contact you please email: donsappliances1971@gmail.com Thank you.

Lori Kehl: Just received my new LG washer/dryer! Couldn’t be happier with the new appliances! Victor and his delivery partner were very good at hooking it all up! Quick, knowledgeable and very friendly! Thankyou!
Response: Thanks for leaving us a review Lori! We are so glad to hear you enjoyed your delivery/install.

amber sparks: The delivery/installers were Very Professional and Polite! I was very pleased with their work. I absolutely love my new fridge! Thanks guys! When I make my next purchase, I hope I get the both of you again!
Response: Amber, thanks for leaving us a review. We are so glad to hear you enjoyed your experience!

14. Best Buy

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1706 reviews
Best Buy
Location
4.6
Prices
4.6
Product Quality
4.4
Establishment
4.9
Customer service
4.5

Address: 15750 Shady Grove Rd, Gaithersburg, MD 20877

Schedule: Closed ⋅ Opens 11AM Thu

Telephone: (301) 990-8839

Guy: Appliance store


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Charles-Stephen Laubhouet: Very cool store! An electronics paradise! I went to look for a PlayStation but unfortunately they weren't restock in that store. In revenge i was stunned by the other articles they were selling, i saw high tech fridges, 8K tvs many accessories and video games sections. Blue shirt employees were very professional and helpful.

Ricardo Rivera: I went to buy a PlayStation five controller for my son As a gift late at night around 8:30 PM when we took the controller home and he opened it he got a PlayStation for controller he doesn’t own a PlayStation 4 he has always use the Xbox and the next day I returned to them and told them what happened they said they couldn’t because they check the security cameras I don’t see what were they see in the camera if the controller was inside the box so I think that from now and on if you guys are going to buy some thing from them make sure they open it before you buy it like that if you don’t like it you don’t have to waste of money I spent $100 that I am not getting back again and I am stuck with a controller that my son cannot even use😔 and at the moment I cannot afford to get another one so my son does not have a controller for his PlayStation

Derek Saynor: Helpful staff tracked down a receiver that was showing in store online but was not on display. Took 30min but they eventually located it. Probably worthwhile calling before going to ensure they can physically put their hands on what you're wanting to buy or using the online prepay order option for pickup. Stocks of many items are very low due to the ongoing supply situation from Asia.

Jason Matthews: What has happened to Best Buy customer service recently? My recent experience was with returns at Gaithersburg location. I am a regular shopper here and have bought products worth thousands. Recently, while returning an item which was well within the exchange time frame, the customer service rep lady was rude and seemed unhappy that I was returning something. Are reps taught to smile and be courteous only in sales lane when we buy and not in return lane? Is this a company training that employees go through to treat differently or employees are empowered to have that temperament towards returns. Off all the places didn’t expect these experience at Best Buy.

Victor Flakuy: Not sure sure how Best Buy still in business! The service sucks!!! From the sales members to the cashiers. I don't think they know about taking care customer. Store Manager teach or mentor your staff. Do your homework prior coming to the store, and check out the competition because they sales/members don't know anything outside their department.

M Bandler: Did not take care of issues w cellular. At first sales wanted to give me phone #of manufacturer. Just inexperience and lazy. Mgr told him to look it up. Sti ll even w ins and manufacturer warranty told me 199. To take care of phone. Will Never buy from there again

Timothy Mercer: Went in with a colleague looking for a particular cord for a printer. What's amazing is you don't have to know what you're talking about and the super helpful and professional staff have this gift...they seem to speak non tech jibberish! Got what we needed and was in and out, which is always a bonus.

AnhKiet Dang: Horrible experience. Went to store to try price-matching a Vizio soundbar system from GameStop. The sales person and the manager blatantly lied saying they no longer price match GameStop. This is not true as I confirmed with Best Buy online customer service and another store before coming in. Wasted my 20 mins time. Do not spend your money here.

r1 seo: OK electronics store. Went in to check for wireless headphones and found very limited options here. Very surprising considering market trends and availability in other stores and with online retailers. In addition to the lack of options there seemed little interest from staff in helping us. The store was incredibly quiet, very few people in store. Yet lots of staff hanging around and chatting to each other. After this experience in Best Buy I am unlikely to go to any other of their stores. Granted they had a reasonable stock and selection of other items. The service level was poor though.

M. Nuñez: Went to Best Buy on Rockville Pike (Rockville, MD) looking for Sony Xperia phones listed on the website. None were on display. An employee was nice to look them up for me at any Best Buy in a 25 miles radius. Nothing showed up. I was told that I could order them on the website.

15. Best Buy

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1811 reviews
Best Buy
Location
5
Prices
5
Product Quality
4.7
Establishment
4.1
Customer service
4.9

Address: 20914 Frederick Rd, Germantown, MD 20876

Schedule: Closed ⋅ Opens 11AM Thu

Telephone: (240) 686-1221

Guy: Appliance store


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Robert Cheng: Having visiting Best Buy for a long while and the new look inside surprise me. Actually it is a very pleasing environment. As usual, the electronic products are sectioned into brands and types. Everything is well organized but the number of product display greatly reduced. You can't beat a brick and mortar store for only they can offer hands on experience. Computer screen are sometimes misleading. Glad to know that Best Buy is transformed into a better shopping environment. Definitely will visit and shop more at Best Buy!

Ketsia Monga: I went on a purchase an IPad Pro max for my brother for Christmas. When my brother open the packaging, he found an Amazon Tablet. When I went to the store to exchange that, one manager didn’t believe me and told me that I stole the product. Crazy, the item was not exchange still and there is an investigation going on. Worse experience of my life

Ashleigh Franco: Just leaving a review, because I never got sent a single survey to my email. Rosemary was great, she helped me find what I needed, and answered all my questions. She even greeted my 10 month old daughter. When I came to pick up my order, anna helped me, and was very nice. Just wanted to make sure they were praised, because they deserve it😊

Scotty H: Liked it! Some employees seek out a query from a customer, others aren't too interested. Typical for new school generation. The bright spots I found were in the TV department. A gentleman with dreadlocks was incredibly knowledgeable and the other young man was named Andre (I think...he wears glasses) To be fair I didn't visit other departments but I'm sure I'll get the opportunity soon. Time for a customer service refresh class!

Landon Taylor: Not much inventory while I was there. Spent much of my visit trying to locate an associate that could help me, but most of them were wrapped up in a team huddle and the others were elbow-deep in helping other customers sign up for phones. Might have been bad timing on my part, but it was 7pm on a weeknight, so it's not like I came in 5 minutes before close. Left empty-handed after not being able to find anything I was looking for.

Brisey Guzman: I wanted to share my experience with Best Buy so someone can learn from my experience. I ordered a water filter online through Best Buy, however it was the incorrect one. I then went to the Best Buy in Germantown and was confronted with a girl named Jasmine from customer service. I told her my situation how I ordered the incorrect water filter and wanted to return it, she took one glance at it and said she could do nothing since it was already opened. I then asked if I can exchange it for the correct water filter. Jasmine immediately said no because this is a consumed product and she cannot. Keep in mind this water filter cost me $45. I looked at her and asked her what can I do. Jasmine from customer service then asked me to show my order number. I pulled up my order number and then Jasmine asked me why It took me so long to try and return the water filter since it I ordered it on March 31st, it was now April 8th. The whole time she was asking me this she was observing and shaking the water filter as if I was lying that I had not used it. In my opinion it was not her business and it was just adding to her rude demeanor towards me. Jasmine told me the only thing she could do was give me store credit and that she would only do it this one time. I absolutely disliked her attitude and wish I would’ve asked to get help from someone else. Also please make sure to order the correct water filter cause you can not return it if open. Thank you for reading my experience I hope it helped.

Javier Benites: Finally found an Xbox series x super happy. Rosemary was outstanding. Probably the best cashier and customer service ever. 5 stars.

AnhKiet Dang: Horrible customer service! I saw a Vizio soundbar system went on sale; checked and saw Best Buy has the same item available in store (but not on sale). Checked with Best Buy customer service and also called the store to confirm they will price match GameStop and both confirmed they do (but the local store I went to 15 mins earlier lied and said they no longer price match GameStop). Anyway, I went in, approached by a floor sales guy. I showed him the webpage showing the item being on sale and available from GameStop. He checked multiple times (and even pulled up from his phone to confirm) and agreed that they would price match GameStop. Guy went to the back for 15-20 mins (I don’t know why it took that long but I didn’t really care as long as they have the item available and would price match for me). 15-20 mins later, the sales guy came out with the item on hand, and he asked me to refresh the GameStop page, the item from GameStop is now no longer available (due to the great price they had). But the guy saw and even checked from his phone when I came in and knew the item was available at the time. Now the item from GameStop is no longer available, they refused to price match. Asked to check with the manager and they both just shook their head and refused to do anything. Wasted my time for nothing. Needless to say, this store and the store on Shady Grove will never get any business from me. I will advise my family and friends to stay away from them as well. Never had any issue with Best Buy online but these stores might be the reason Best Buy will go out of business.

Hector Enriquez: It's not the same, the customer service in all the best buy stores right now are super lazy and it's very hard that someone pays attention to your needs. Last time to find someone that could help me to open a shelf for a drone I had to wait about 20 minutes. I missed the good times buying in best buy.

Leon Travis: very dissatisfied with my order, after purchasing the new cell phone samsung 22 ultra and obtaining a receipt and confirmed delivery date of 4/6/22; I got an immediate text msg after leaving the store, my pkg arrival date of 4/6/22, so I planned my day for the pkg arrival as I stayed in my home the entire day (not desiring to take a trip to fed ex or best buy store 4 miles away) now Wednesday, April 6th, 2022: I received multiple text msgs of pkg shipment to be received no later than 10 pm. I received a msg at 737 pm stating to be prepared to sign for pkg ( must be 18 yrs of age) ; 3 minutes later 740 pm, I get a text msg stating "delivery attempted"... and another text msg within 30 seconds still 740 pm "pkg returned, await 5 days for refund. *** What kinda bullcrap is this after, going to BB in the rain to order a phone pay for it in person $1500, drive back to work, awake; get 6 or more text msgs throughout the day; you would think a phone call or text from the driver is asking too much. You get a text or call for food delivery these days for $8.00 or even less if driver is lost and or have any issues: I do hope to hear this crazy explaination, good luck with your purchase transaction ( unexplanable disappointment to say the least, my whole day was blown, stuck in the house listening for a door knock ) to be continued ....

16. Lowe's Home Improvement

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1211 reviews
Lowe's Home Improvement
Location
4
Prices
5
Product Quality
4.9
Establishment
4.8
Customer service
4.1

Address: 10440 Campus Way S, Upper Marlboro, MD 20774

Schedule: Closed ⋅ Opens 6AM Thu

Telephone: (301) 350-6777

Guy: Appliance store


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milo matute: this is incredible, at 5 in the afternoon and the gate of the garden area was closed I had to buy 12 bags of mulch and 5 bags of stones, and the area according to two employees who I asked told me that this area It was already closed if I wanted to pay I had to take all that to the front gate, they didn't even offer me help on this. If that is true, please, they should update the schedule and specify that the gate closes at 5 so as not to waste time, if not, too bad for those employees who do not recognize that this type of business is due to customers.

Chris Macola: If I could give this place zero stars I would. Whatever you do, do not order any furniture from this place. Not only will they screw it up if it's a delivery, but if you try to get a hold of someone to correct the situation, you'll be transferred from this person to that person and back to the original person again (if they actually answer the phone at all) and you may be on hold for 15 minutes to a half hour and you may very well get disconnected. The only way I got anything done with my messed up delivery was I had to drive there every time and physically talk to someone. The one manager I did talk to over the phone that said he was going to take care of everything was there but no one could ever get a hold of him in the store. I got three different sections of the store that he was supposedly the manager of but no one could ever find him. The furniture itself that I ordered was not assembled very well because the bolts were loose and when it originally came it was not assembled even though we paid to have it assembled. We sent the driver's back and then we had to fight tooth and nail to get them to come out again. Ultimately I had to call their customer service phone number and speak to someone above them to get anything completed. Very bad experience and I will not be going back to this particular Lowe's ever again. It's hard for me to say this but the local Home Depot closest to me was better just about every area than this particular Lowe's. And in my opinion Home Depot is not as good as Lowe's overall. Extremely disappointed.

Denise Anderson: Great place to shop, POOR CUSTOMER SERVICE. I had to return a lock, I waited on a line for30min, which did not move. The only movement was more people added to the line. Absolutely frustration! I still need to take back the lock, but do not want to spend my entire day waiting in a return line. The need to hire better staff and pay them. Give so e incentives fir coming to work and doing a awesome job. Easy to take money, but trying to return is a beast

Jonas Kibet: Cool home improvement store. I can rate them better than Home depot. I love their app. So cool you can scan for prices of items on the shelf before you check out. The staff and wonderful. The only thing I didnt like was that I checked out an item online and says I can pick it up from the store but is nolonger available in the shelves.

Tyra: Lowes has most of those house hold things you need. To repair or restore. My last experience at this location was very good. Young lady tried to help me but she got someone who had more experience in plumbing who also tried to help me and explain the piece I was looking for. Unfortunately I had to get a refund. The lady who helped me with refund was friendly and nice as well.

Jerome Harper: Set out to fine me a ridding mower this morning , stop by Lowe’s on 301 in bowie. Was able to purchase one in about 15 minutes. And the service was great!! Thanks! Want to say thanks to Ms.Carolyn cashier 10 for her help this morning.

Ssgt Allen: This Lowes - in Largo - is "average". While the location is great - They never have enough staff on the registers..during peak hours. And overall customer service is "not so great". > the customer really has to know this store has exactly what they want in stock -before- you arrive. Otherwise - you're stuck.

Jewel Jace: Customer Excellence! Thank you Dee and Denay for providing service with a smile! Thanks for being Kind! Dee you patiently matched the screws with the correct ones. Denay before Dee came along you were with another customer but you made me feel great while waiting. Dee appear and without hesitation offer to help. You both are an example of Operational Excellence! Many THANKS! I will visit and shop again.

Howard Batiste: I went here to get some grade 8 hardware for a project I have at home. It was significantly easier to find what I needed versus shopping at Home Depot and there seem to be a lot more available in terms of volume. Would definitely recommend here if you are shopping around for screws and bolts.

Sharon Harper: Eric and Johnathan was very helpful. 1 helped with the light bulbs/light fixture and the other with dimmer switches and face cover. You all need to have more than 1 register open on a Friday evening. Same on you all plus you need more associates working. People needs job.

17. Town Appliance

LEAVE AN OPINION
130 reviews
Town Appliance
Location
4.9
Prices
4.7
Product Quality
4.6
Establishment
4.8
Customer service
4.3

Address: 10 S Clifton Ave, Lakewood, NJ 08701

Schedule: Closed ⋅ Opens 10AM Thu

Telephone: (800) 288-1647

Guy: Appliance repair service


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Shira Berkowitz: We ordered all our kitchen appliances from Town Appliance. The prices were competitive, and we were thrilled with the service we got from our salesman Yaakov. He was very knowledgeable and helped us choose the best choices for our particular needs. Our emails were answered expediently and delivery was quick and seamless. We would recommend Town Appliance to anyone outfitting a kitchen with appliances.
Response: Thank you for taking the time to publicly voice your positive experience with Town Appliance and with Yaakov particularly. We all try to ensure that every customer gets five star treatment and we are glad that you experienced that with us.

Ben Sadowsky: forget the Big Box stores go here. Just bought a fridge here I ordered on Monday it was in my house Wednesday morning, I was nervous they could not compete regarding price but the prices were just as sharp if not better. if you are an orthodox Jew there is the added benefit that the representatives are familiar with the sabbath laws. we have the fridge a few weeks so far so great. I am editing review to add that after the sale was LONG complete Town reached out to make sure I filed for a rebate from the local electric company what an amazing Store :).
Response: Thank you so much for your kind words of praise. Our salespeople are highly knowledgeable and courteous and we try our best to give our customers the best prices possible. We are happy that you were satisfied on all counts.

Nancy C: Top notch experience! We bought a refrigerator and there were a few problems with the ice maker. Town Appliance handled it quickly and professionally. From the salesperson, to the delivery drivers to the repairmen I couldn't have asked for a better experience. I will be buying all my appliances from them in the future.
Response: We try our best to provide an exceptional buying experience. We are happy that we succeeded!. Looking forward to your continuing patronage!

k. danzig: ever have a dryer go bad mid week when laundry is waiting? repair person showed up and parts were more than half of lowest price dryers I could find. Scrolled thru Town (on-line) found a great deal and ordered that night. Called the next morning about delivery and even before the repair parts would have arrived, the second load is in the new dryer!
Response: We value your kind words and appreciation. The entire team at Town Appliance works together to ensure that our customers get the best prices in the shortest time. And we try our best to make the whole experience hassle-free. Many thanks to you for taking the time to leave 5 star feedback.

Yoel Steinberg: Fantastic prices and great customer service. Shlomo answered all my questions even after everything was delivered. Would definitely recommend. Very knowledgeable and they know what works for every budget.
Response: We appreciate your super favorable review and we will continue to do our best to earn those stars!!

Leroy Garcia: Best customer service all around. Any store can sell you a product. Is how they stand behind what really matters. When my appliance arrived damaged, it took less than 2 days to resolve it. You can easily talk to a live person, but my emails were answered on the same day (sometimes even within the hour). I have never had a better customer experience. I will never buy anywhere else.
Response: Thank you so much for taking the time to leave us feedback. We greatly appreciate your vote of confidence and we try to live up that every day!!!

Debbie Oberlander: Good sales staff but AWFUL delivery service. They delivered my refrigerator and did not set up. Refrigerator rolls, doors not aligned, water dispenser and ice machine not working (even though I paid additional fee for this set up). Town Appliance website states they have a repair subsidiary, but I am told I live too far for their repair team to set up my refrigerator. Town Appliance suggested that I contact the the manufacturer and use my warranty to remedy the problem they created.
Response: To our esteemed customer, We appreciate your constructive feedback. We’re sorry about your experience with the appliance delivery. Our customer service department has been in touch with you to try and resolve the issue. We have offered a return and refund on the product which was not accepted. At this point, we have arranged a warranty service appointment on your behalf to correct the leveling issue with the refrigerator doors. Should you require additional assistance, please reach out to our customer service team directly. service@townappliance.net

Too Kay Management: What a beautiful experience I had with purchasing the kitchen appliances for our new home! Boruch was so helpful and answered all my questions. They do have the very best prices out there!!! I will definitely recommend Town Appliances to all
Response: We appreciate your kind words. Our salespeople are knowledgeable and helpful and we are glad that you appreciate their expertise. Hoping you enjoy your new kitchen!!

Gitty Harris: Town Appliance is an outstanding appliance store. The customer service is excellent. They have the best interest of the costumer in mind even suggesting a more affordable option that meets the needs of the customer. They are honest, responsive and truly dedicated. I would highly recommend shopping there. I priced the same refrigerator we purchased by other national chains and Town was significantly more affordable. Two thumbs up!!
Response: Thank you so much for leaving us such a kind assessment. We do try hard to give us our customer the best in value and price. We appreciate your patronage and look forward to your continued patronage.

Donna Semigran: Hindy was extremely helpful and courteous and we were able to achieve exactly what we wanted. Delivery service was very kind and efficient and was done in a very timely manner. The staff has always been kind to us we have been purchasing there for years and they are always eager to help us with any problems we may have. We recommend them highly to anyone who needs appliances
Response: Thank you so much Donna. We really appreciate your patronage and your positive comments. You are a five star customer!!