Best Baskin-robbins Washington Near Me

tamil arasan: is thera a baskinrobin inside the pentagan .... wow

No Thanks: Yesterday, first day of spring for many of us. There was only one person during rush hour. We waited about 45 minutes to be helped. The guy was very nice and kept the calm while was very busy. The two things I’m that bothered me was that the vanilla ice cream was outdated/ icy and yukk! Also did not have just chocolate ice cream. Seriously? Not chocolate ice cream? The three basics of any store? Strawberry, Vanila and chocolate? Last, no spins at te counter. Whoever manages this store on Lee Highway please ensure you have someone else 4hs shift to cover the rush time: 2-6pm. I don’t blame it on the cashier.

Sergio Martinez: Terrible store! Management needs better employees, we try to go buy some ice cream 20 min before they closed @ 9:40 and they didn’t want to open their door even though their sign stated they were still open and on google it shows they close @ 10 pm not 9 or 9:30!

K Jay: The Worst Customer Service. There were two women in front of us at the counter getting their orders. The men behind the counter were conversing with them with all smiles, very pleasant. Another employee walks up, stares me directly in the eyes, and NEVER opened his mouth. Once the two women left, the two men carried on a conversation, never acknowledging us. After they finished, one said, “Can I help the next person?” When my friend stated what she wanted, he responded in a disgusted tone. Many of the selections were not appealing, just like the service provided.

RebecKay Lizabeth: I went to the store to order a unicorn cake for my daughters birthday. I asked the store clerk if there were any unicorn cakes as I had showed her from my phone. I looked in their book to choose a cake. I chose cake number B-29. It was the unicorn cake, I discussed with the store clerk that I wanted to add pink to the flowers on the unicorn. She said it could be done. I filled out the order form with my selections and added a note “add pink color” which would be interpreted as we verbally discussed (pink color to the flowers along with the colors that were shown in the book). I paid $50 for the round 9 inch cake and was on my way... A few days later (today) I go to pick up the cake. The cake is completed pink to my dismay! This is not what I ordered. I spoke it over with the clerk and she said my daughter is the one who told her to make it all pink which was inaccurate and she knew that. She contacted whom I later found out was the district manager named “Vick” and I spoke with him. He pretty much said it was my fault and didn’t take into account that I verbally told the store clerk that I only requested additional pink flowers not for the whole cake to be pink. I went back and forth with him about the issue and he was very condensending and had no regard for what I was trying to explain. They only offered me measly 5% discount and 1 dozen donuts... initially I wanted a new cake but then after some thought, I did not trust for them to make me a new cake so I said “what type of discount can you give me if I just take this one” — which was only 5% off... for a huge error... I disagreed and insisted that 50% off would be appropriate. After saying I would write a negative review about the store and the way I was being treated, in addition to contacting the Better Business Bureau, the manager asked me “What can we do for you not to write a negative review and contact the better business burea” and I said a discount at which time he says that it’s my intent to just get a discount. Wrong! My intent was for me to get the cake I ordered initially. I am asking for a discount now because of the error. He went on to tell me that I was “blackmailing” him, which is totally unbelieveable! Really? Blackmail the manager at Baskin Robbins?? The way that he was acting for a manager is disgraceful. What ever happened to customer service!? I didn’t go in there looking for a freebie! I just wanted my cake but I got a incorrect cake and a headache instead. This store needs to do a much better job with communication, and when taking a cake order the employee should write down any additional special request and confirm it with the customer. Some type of corrective action should be taken place. As for the manager, he should NOT be managing. A manager should NEVER argue with a customer. He needs training on dealing with people. All in all, I ended up just taking my cake because as the saying goes, “sometimes you’re better with the devil you know than the devil you don’t know” and I don’t know what they could have done to my cake. It’s a loss for me but I can’t trust someone to make me a cake that I’ve had a negative interaction with. This store gets a 1 star.

Maria Mendez: Worst $70 cake ever very disappointed 😞the cake we got was nothing like the one we ordered never again will I buy a cake at this location. My 9 year old did not get the cake he had chosen.

Tahecia Noah: I came at 7:45 and was told the ice cream station was closed for the night after driving 20 mins for late night ice cream. I would rate 0 stars if I could.

Everett Smith: Very friendly, clean, great ice cream.

Sualy Hernandez: Terrible service they let people in with out mask in the middle of world pandemic and working with out gloves terrible.

John Kenniebrew: This place is playing music that is profane and uncensored. It’s very audible and the lyrics not family friendly.

Meg Comunale: Terrible! If I could give it 0 stars I would. I have a severe dairy allergy. I ordered non-dairy cookie dough on Uber eats and Baskin Robbins didn’t even call me to tell me that they didn’t have it. They gave me regular instead without even calling me! I ate a few bites and got so sick after I realized. I will never order from here again. I realize I’m ordering ice cream, but I go here for their non dairy options. Employees should be aware of allergies if you are working in a food business. The employee said she gave me regular ice cream because they didn’t have dairy free. This is just very unacceptable!

Yasmin Guevara: we were here with my son and this person came out very rude racist I listened to him I had waited a long time for an ice cream and iced coffee after they made me the drinks they told me I have to go make another line to pay this busy several people waited I told him to the cashier to please charge me that I had waited a long time and it came out very heavy and rude I have been to this store twice I live in DC but I will not go shopping again they are terrible customer service the customers pay their salaries they have to be nice not rude discriminatory because I am Hispanic and the other client was from the same country as her Ethiopian that is why she wanted to attend to her first they are both Ethiopian

Yolanda Epps: Love the Rainbow flavor (▀̿Ĺ̯▀̿ ̿)ᴵce cream!! 🍨

Margaret Smith: Stopped by to get some ice cream. O went to the restroom first to wash my hands. As soon as I opened the door, napkins lined the toilet and the toilet was FULL. I asked the 2 employees, who were resting on the counter scrolling through their phone, would they clean the bathroom. They said "they are not responsible for the bathroom. There is a person who comes in the morning and afternoon to clean". I asked again on case they misunderstood by question. I got the same response. I will go back first and last time. NASTY

Tigisty Berhe: I think I may have ordered from this location about 4 or 5 times through DoorDash and each time they’ve screwed up my order. It’s to the point where DoorDash will no longer refund me for anymore wrong orders. I don’t know if the staff just doesn’t care or what but this location SUCKS! I won’t be ordering from them ever again.

Rachael Williams: Lots of delicious flavors! It was so hard to choose. The store was well stocked and appeared clean. The three guys that were there were very helpful and service was fast. My favorite location to go when I have a craving for good ice cream.

Dawn Shackleford: Impressed they can get so much ice cream on a sugar cone! Great job! Also impressed they have so many options to fit various dietary restrictions. Even really good vegan options (cookie dough!). Good value and selection.

Sherelyn White: The service here is the WORST I have ever encountered from a Baskin Robbins franchise. I came in for a simple cake for a birthday and the lady acted like she had no clue that the establishment took cake orders beyond what was already prepared in the freezer. Needless to say I left without placing an order. NEVER again at this location. Not even for a scoop!

Yobany Matos: I walked to the door 7 minutes before 9pm as the sign still said open. As I approach a guy locked the door and walked away. I then engaged with the other employees asking why they are closed before 9pm and as we were talking the lights in the location were turned off. The three were very unprofessional and it shows they lack work ethic. I was not alone. There were 4 other customers wondering why they closed early. Meanwhile google says they don’t close till 10pm. I can’t visit this location in the future.