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1. Enterprise Rent-A-Car - Washington
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5
292 reviews
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Address: 1110 14th St NW, Washington, DC 20005, United States
Schedule: Closed ⋅ Opens 7:30AM
Telephone: +1 202-393-0900
Business type: Van rental agency
Albert Wu: Reviewers say the garage for car return for this location is unusual, unclear, and without clear signage. I have to return a car here and I have never been at this location. I called them several times to inquire, and every time I was put on hold for a long time and then automatically disconnected by their phone system. If they were so busy to answer calls, they should at least have good direction on where and how exactly to return a car on their website or somehow actively provided to customers. This is disappointing. I did return a car at this location, and I found out why nobody and answered the phone. Apparently the location was seriously understaffed. The office on the street corner was closed although lights were on. On every window a sign indicated customers had to go to an underground garage in an adjacent building on the back. To find that out, I had to park the car somewhere and visit the branch office. Their was no notifications of the temporary arrangement from the airport Enterprise where I had picked up the car. I drove to the entrance of the garage. There were two Enterprise signs on either side of the entrance but one sign was covered by another sign. The other sign was covered by two parking lot staff chatting at the entrance. Moreover that sign actually pointed into the alley beside the garage entrance. It’s a misdirecting sign. The lone Enterprise staff inside the cramped garage was courteous. However, the car return experience was unsatisfactory because of the bad driving directions.
maggie ahern: I had the most wonderful experience at this location. Alex was super friendly and so helpful. I came in, loaded the rental car, and left within 10 minutes. He even upgraded me to a beautiful convertible Mustang. This is now my go to spot for rentals in DC!
Rebecca Schussler: This was my first time using this location. It wasn’t confusing at all, Enterprise also sent me a helpful email a few days prior to my rental, explaining where to go upon arrival. The team was super helpful (huge shoutout to the Auburn alum - War Eagle!) and I was on the road in no time. Drop off was equally easy, again the staff was super helpful and had me on my way quickly. 10/10 would use this location again.
Artistik Artistik: When booking a train trip into town, the branch near Union Station had previously told me there was no availability at their location for the date in question, so I chose this branch instead. I reserved a car, and was told one would be available when I arrived. However, when I arrived, the office was closed (at 3:05 PM, and I was never notified that my pickup time was AFTER their normal hours of operation) and there was a note attached to the door stating that renters should walk to a parking garage a block away. When I got to the parking garage, it was sealed up with no one in sight. I called the number on the garage wall, and spoke to a VERY unhelpful staff member of the Residence Inn under which the garage was located who refused to open the door or provide any information other than to give me the number for the office, which they didn’t seem to care when I told them it was closed. I was left stranded in Downtown Washington DC on a hot day with my elderly disabled mother having to walk several blocks with me while I tried to contact this office. Eventually, I had to resort to an Uber (which cost me nearly the amount of the rental itself) to get my mother and I to the hotel just in time to make her only granddaughter’s wedding. I was even told by a helpful local that this Enterprise Rent-A-Car has a reputation as being “the bad one,” and that the one in Georgetown was far superior. Despite the fact that I left them two messages, they never contacted me back today to apologize or even explain why they left me without a car. It is so sad that this company, which I have found to usually be reliable and professional, has a branch like this one that sucks so bad at customer service that the locals know about it and spread the word to avoid it. If this is how they treat their renters, I would not be surprised to see them shuttered very soon. Utter garbage fire of a shop.
Nick Challis: Quick shout out to Alex who was unbelievably helpful. Went out of his way to source us a Dodge Challenger which we really wanted for our road trip.
Sacha Giuliano: Great service, Alex got me exactly what I needed, while being both attentive and caring. The car was clean and crisp.
Rosa Walker: These guys are AWESOME! Great Customer Service! Loved the Chevy Cruze I rented, great on gas..$20 filled it up,very smooth ride and that turbocharged engine can get up! 😍
Michael Chambers: Excellent customer service and smooth process all-around. Appreciate Alex making sure the experience was great for us!
2. Avis Car Rental - Washington
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5
265 reviews
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Address: 1908 L St NW, Washington, DC 20036, United States
Schedule: Closed ⋅ Opens 9AM
Telephone: +1 202-887-4759
Business type: Car rental agency
Andres Norena: False advertising!!! Made reservations on same day and this store and agent Will had the practice of forcing a paid upgrade with such under false advertising, which is completely wrong and unethical. I have rented dozens of times with other companies and I this is the only time instead of doing the right thing for not having the correct car and upgrading at no cost, the agent played games and forced me to pay extra when I could hear on the radio he had the same level I reserved. Made me go outside to look at the car he wanted me to take and if I didn’t, he was going to make me wait 40 minutes once I confronted him that heard that he had the car level I reserved. On top of that, when I call to report, they had no interest about the issue or the practice, so I guess it’s their way to make extra money, so had no interest about this or in listening about the poor condition this car was, I attach just a few pictures. Clearly this car wasn’t disinfected or cleaned, which is terrible during Covid times.
999 Mainey: The BEST !!!! Just try to get there earlier because they sell out cars FAST !!! I love the staff here , there so kind and helpful !! I love this Avis and budget , also very convenient. Made me feel like a superstar riding in that 2022 charger #zoomZoom
richard roman: Be ready to wait at least 1-hour for your car. Also, bring a coat if it’s winter because you’ll have to wait in a long line outside. Very, Very Poor management - only 1 worker during the holiday season.
Milen Dinkov: The most unbelievable experience at this place... I arrived at the scene of 5 different Avis Preferred members who all had apparently made reservations days (some weeks) ahead, waiting in line outside the office in the cold rain, none of them with umbrellas… for hours!! “We don’t have cars, please step outside and wait until called” would be all they say. I asked to speak to the manager - “not available”. I asked them to let the people without umbrellas in - “not possible, they can go in the garage” was the answer. How is this place allowed to exist?!?! Appalling! Avis - at a min please fire that manager asap, or better - close this office down. Forgot to mention - I never ended up getting a car from this place that day. I have two 5-month-old babies and had reserved a full size car. After waiting for an hour in the cold rain, my turn finally came. The rep begrudgingly offered to help me after my earlier expressed frustration at the silent idiocy that was taking place there… just to tell me I am getting a Compact car! At this point, after I overcame my disbelief I just said “F it” and left for a Hertz office..
James Lee: Great experience overall! I stopped by on a drizzly Monday afternoon to pick up my car, and I got helped right away. Agent Will was very helpful, and the car was ready right away just outside the office. The car was very clean inside and outside. Thanks!
Hailey Eklund: Got a good car no problem, wasn’t busy on a Friday. Exterior was clean but they took zero time to clean out the inside of the car which seemed to have kid mess/vomit inside of it. I had to ask the hotel for Clorox whipes to clean it myself. Gross
Edward Grandi: The L street location is a blessing especially during working hours. I can pickup and drop-off just a short walk from home. They have a good selection of vehicles and a helpful staff upstairs and downstairs.
3. Enterprise Rent-A-Car - Washington
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5
149 reviews
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Address: 1100 4th St SW, Washington, DC 20024, United States
Schedule: Closed ⋅ Opens 7:30AM
Telephone: +1 202-554-8100
Business type: Van rental agency
Dennis de la Roy: Overall it was one of the better rental experiences I have had. There was no wait and it did not take long to get me checked-in. Every step of the process was clearly explained. I think that I was upgraded so that was nice too. Even when things do not go the way they should, the team knows how to deal with them. Due to a small technical error I was not able to return the car with the same amount of fuel. The colleague that took the car back in solved this hassle-free. In short, MJ and her team provide excellent customer service and are there for you when you need them! I definitely recommend them for your rides around DC.
Pia Bacolod: One star because they did give me a car when I needed one. Took out a star because of the bad quality of car. In 12 years of driving rental cars (I’m a fleet driver), this is by far the ickiest car I’ve driven. Took out another star for the staff making promises they couldn’t keep (I blame the manager and the lackluster training). Took out another star for the manager MJ who never acknowledged my complaint. Took out another star for the manager MJ who promised to call me when a better car would be available but didn’t. Supposed to have a rental from May 9th till end of July. No thanks. Not from this branch. Returned.
Riley Pagett: After waiting for several hours with other rental car companies only to be told their cars were now out of stock or unavailable, or they wouldn’t accept my form of payment, or that I couldn’t pick up a car on the same day as making a reservation, MJ at Enterprise came to the rescue. She helped me make a reservation and get a desired vehicle all within minutes. I’m loyal to Enterprise and this location now.
Kai Kaiser: Booked on Expedia, and arrived with no car availability. Told simply that the two systems don’t talk to each other in real time? In this day and age, really? Then was told that I would need to check other location myself to find vehicle.
Theresa Slye: My experience with the Enterprise Rent-A-Car was great! I had a small issue with the insurance, but no worries manager MJ take care of the issue, and I was on my way. I will definitely use Enterprise again, and refer my friends and family there. Thank you!!
Michaela Wiggins: Enterprise (Southwest DC location) are definitely underrated. The customer service I received was exceptional. They did everything in their power to make sure I was able to rent for my children’s birthday as well as making sure the vehicle was the best size and quality. The inside was extremely clean and with a 7 passenger vehicle , it only took about $35-45 to fill up. I would definitely come back here again. Thanks for the amazing customer service .
Christopher Potts: Excellent, clean place and customer service was phenomenal. I had the pleasure of Bri (hopefully that’s how she spells it) assisting me with a vehicle. She has a wonderful personality and accommodated a vehicle to my liking right away. I appreciate you Bri and other enterprise employees! Don’t hesitate to come to this location, I definitely recommend it.
4. Thrifty Car Rental - Capital One Arena TLE - Washington
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5
8 reviews
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Address: 707 7th St NW, Washington, DC 20001, United States
Schedule: Closed ⋅ Opens 8AM
Telephone: +1 202-347-8518
Business type: Van rental agency
Sebastian Gomez: This location is closed. God knows since when. The customer service told me it closed, but they didn’t know since when. Then only option is to return it in the airport, which means $35 of an uber back to downtown. Worst experience. Nobody seems to know anything. One representative tells you to look for it, the other one that is closed out, other one that they’re gonna send a truck to pick it up. Finally, they demand to return it in the airport. And the worst is that they treated me as it was my fault. Horrible customer service. Never booking with this company again.
Jefferson Packer: This location is closed. Was able to return to hertz at union station.99 H St NE, Washington, DC 20002
Chelsea McMahon: Literally doesn’t exist! The Hertz Location (which owns the Thrifty brand) told us they moved to Union Station. Don’t go here! You will need to return your car elsewhere.
Ricardo: The person (woman ) who picked up the phone on May 24th 2021 at 12:30 pm at the 707 Seventh St NW Washington, DC was extremely rude. Tried to file a complaint but unfortunately it’s almost impossible. It’s annoying how companies allow their representatives to be so rude and just plain trashy on the phone.
Mark Williams: Good team and helpful..,
Zac: (Translated by Google) Non-exist rental.(Original)Non-existent location.
5. Avis Car Rental - Washington
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3.4
117 reviews
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Address: 5911 Blair Rd NW, Washington, DC 20011, United States
Schedule: Closed ⋅ Opens 7AM
Telephone: +1 202-722-2680
Business type: Car rental agency
Marcus Burrus: Avis/budget is awesome. They always are very helpful and help me find the best car for a great price. Will be recommending everyone to rent from them based on the excellent customer service alone.
Sophie W: You need a credit card to pick up a rental car here. I made my reservation using a debit card and was not given any information about needing a credit card. I only found out when I arrived to pick up the car and was unable to get it. This was an awful experience and not something I wanted to deal with on the day I was moving. Update: this policy is specific to this Avis location. If you don’t have a credit card (and are over 25) I highly recommend the Avis location on Connecticut Ave. Much better service there and they accept Debit
Tauzsha Tutu Jones: I walked in in a great mood saying hello, and didn’t get a response from the staff. I also wasn’t able to rent my car because I had a provisional license. I rent from Avis all of the time at other locations and have never had this issue. This is also not stated on line
Krishna Bhavithavya Kidambi: I rented a car from here during the pandemic. They have markings to keep costumers socially distanced. I had to wait for almost 1 hour to get a car as they didn’t have many cars. The staff were very friendly and polite. But they did not wear any face protection. I wish they would have..! Overall it was ok.
Kelly Jackson: My experience with Avis on Blair Road is always fabulous. I have had great service, nice vehicles at a reasonable price.
Will Warner: I had a reservation for 1pm and when I arrived they told me I would need to wait 2 hours. So they take down my phone number and go home. I never got a call back.. zero response or attempts to contact me about my reservation. I ended up using Zipcar.
Glow C: Dalaijah at the Westchester Airport was wonderful. She is a great asset for Avis.
tim little: This is the worst location called the office over 10 times no one answered the phone but when I get there two people are on their cell phones and one person on the computer may be working Not busy at all then don’t have cars even if you make the reservation just the worst customer service I’ve had in a long time
6. Budget Car Rental - Washington
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3.5
29 reviews
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Address: 1072 Wisconsin Ave NW, Washington, DC 20007, United States
Schedule: Closed ⋅ Opens 7AM
Telephone: +1 202-469-7240
Business type: Car rental agency
Jennifer Newhall: We had and excellent experience renting with this budget location. The 2 women working there were kind, pleasant and very easy to work with from the start. I realized I left my wallet in the car after they had just closed, they stayed late after their shift ended to get the keys out of the safe and help us out. I am forever grateful!!
Miskir: Very satisfied with my recent rental car experience from this location. The employee who handled my rental was informative and polite, and the car i received was brand new with best rental prices I could find for a 7 passenger vehicle for my trip, thanks for the best services & I will definitely rent from here again!
Richard Santiago: After taking an Uber to get to this location, they told me that there was no car available. It’s like getting into an airport with a confirmation number but then the airline will tell you that there’s no seat available. Is that acceptable? They just said sorry but didn’t even compensate me for my Uber ride from my hotel to their location. What a waste of time, effort and money!
Joaquin Goquiolay: I rented a car at the last minute and recieved excellent help from Tim. Highly recommended
Mike Tantillo: Finally, found a place with pre-pandemic prices in DC. Friendly staff, convenient location (circulator bus stop less than a block away), decent price, what’s not to like?
Dave: Weiney was so nice and helpful!! If I need a car in DC I will definitely be coming to Budget in Georgetown so I can work with her!
Condalator: Convenient location and wonderful, personable staff. Our choice of vehicle was not available, but was offered a substitution that was equally good if not better. The car return was a hassle-free experience. Will definitely rent from this location again.
Joshua Allen: Added a bunch of insurances to my rental after I said I only wanted collision. Ended up charging me $300 over my rental fee. Was hard to dispute since my signature was next to it all. Also, returns here are awful. No instruction in the parking deck and no one to guide you or pick up the car.
7. Budget Car Rental - Washington
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2.9
214 reviews
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Address: 1908 L St NW, Washington, DC 20036, United States
Schedule: Closed ⋅ Opens 9AM
Telephone: +1 202-223-1418
Business type: Car rental agency
Leanne Anderson: This is my first time renting a car from this location. The pickup process was very smooth. When I showed up to return the car there were 7 people in line on the sidewalk. On the windows were signs stating only 1 person in the building at a time as well as updates mask mandate information. I finally got in after an hour + of waiting only to be told that returns are inside the garage on the 3rs floor!! There was only 1 woman working doing it all. She was amazing and handling her part with ease. However the management was lacking on the week of Christmas with all the people traveling for the holidays why did they only schedule 1 person to work!!! There was a gentleman that went in & out of the back office a few times while I was waiting but he did NOT step in to help out. I’m really disappointed in the lack of communication! At the least hang a sign with direction beside all the other signs!!!
Daniela Abreu: If you really need a car, in certain time and day: DO NOT CHOSE THIS LOCATION. First, I want to mention that I live 3 blocks from them and - EVERY DAY - there is a big line outside and I could not understand why until this weekend. I had friends over and I decided to rent a car to drive them around the city. I booked and paid the reservation online to get the car at 9h30am. I arrived at the store at 9am and already there were 5 people - very mad - in front of me. The store had no cars available. Nothing. Zero. Nada! After me arrived another 4 groups... all of them with reservation for 9am, 9h15, 09h30 and no cars. Unfortunately, I could not leave because I had to get the car, but other people left and had problems to cancel their reservation. It took me 3h30min to get a car. I left that place at 12h30pm. Half of the day was lost. Besides this lack of respect selling more than they have and make the client to wait for hours for a car, I have never been attended for such unpolite and rude staff. Also, the car I got was dirty inside, smelled bad and was bumped on the side, besides being completely misaligned and almost jeopardizing our safety. Budget is a fine rent car. But this location I do not recommend. Believe me, if you rent with them and read this review, you will remember me when you are in the line waiting for a car that they do not have it.
Michael Martin: This was among the worst customer service experiences I have had. When I showed up at 11:15 for my 11:30 reservation, I was told there were no cars, that there *might* be other cars I. 30 minutes, and that we all had to stay out in the rain or lose our places in line. The desk guy said this was a “normal” definition of a reservation, just like a restaurant, and refused to call other locations. When I explained the situation to other customers joining the line, he accused me of causing trouble. I will not rent from any Budget location in the foreseeable future.
Saurabh Wani: Apparently, this center does not have Fastbreak setup. So, wait time in the queue is long but this center has the best operational hours compared to other budget/ Avis centers in the DMV area (except airports) but again getting your rental from airport is expensive as compared to non-airport locations. If they setup fastbreak, this will be my go-to place for rental cars every time I’m in DMV area.
C f: Staff was kind. However, I had to wait half an hour in line to get the car (because there was not enough staff given the workload), the car was dirty, and the tank almost empty.
Buck Downs: Be prepared to wait outside on the sidewalk for 70-90 minutes to get the car. It will be filthy, so be prepared to clean it before you take your trip. The people are nice enough, but completely understaffed and overwhelmed.
helloleesh: Reserved a car for 5 days (pickup 9a, drop-off 10a on 5th day). Paid $339, happy with original reservation. Day-of, there was a line that kept us waiting nearly an hour (person in front of us said “it’s always like this). Picked up 951a, forcing us to leave late. Lady at counter asked if we’d like insurance, and we opted yes, thinking this would add about $50 like other rental places. Car was good, though not clean. I still detailed the car before returning it. Upon drop-off, we were charged an ADDITIONAL $479 for the insurance we opted into. Additionally, we were done a “favor” by the staff by not charging us an extra day because we dropped off at 10a (as per my reservation) not by 951a. I made a reservation from 9a day 1 to 10a day 5. Then I’m almost penalized for having the car for less than that period? Opted into nearly $500 in coverages and Budget doesn’t think it’s prudent to tell their customers they’re being charged this much?! Make it make sense. So disappointed. Went into this expecting to pay $338-400. Left over $800 in the hole. Never again.
8. Enterprise Rent-A-Car - Washington
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3.9
120 reviews
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Address: 2505 Wisconsin Ave NW, Cathedral Heights, DC 20007, United States
Schedule: Closed ⋅ Opens 8AM
Telephone: +1 202-232-4443
Business type: Van rental agency
Katie Owens: For the person(s) who said they’ve rented from this location for 5 years: that’s not possible! It only opened late in 2021. Perhaps you’re thinking of the location on Calvert? That closed during Covid and this new location (inside the Glover Park Hotel) opened sometime in late summer / early Fall 2021. The customer service is great. I like the Wisconsin Ave NW location except for the hours and inability to drop off after hours. Since the Calvert location used the hotel garage you could drop off a vehicle after the office was closed. It was fantastic. Since this location is closed Saturday and Sunday and only open M-F from 8-5 (minus lunch break) it greatly reduces accessibility and usefulness for all dc drivers who rent cars for weekend travels and errands. It’s too expensive for me to extend a Friday reservation to return on Monday so maybe consider giving us a free weekend… OR allow us to return off hours with a drop box!
Dwayne Clayburn: I have never given anyone a 5 star ratings before because I never knew or have ever gotten a 5 star treatment before. What is given to make it 5 stars is the what I get when I go pick up my ride . I called to let them know things were running slow and behind they offered to pick me up they even called me because they found my baby "Tahoe" told me to go pick it up awesome I made the swap and I was in heaven. The service is quick the team is friendly go check them out at the Calvert St. Enterprise Washington DC
Alex Navarro: Good location in Glover Park at the hotel. However, I reserved a mid-sized car and they “upgraded” me to a sports car. I had car seats to put in so that was not going to work. Thankfully, they were able to get another car over from a different location, but it did take some time I didn’t really have to spare. The person working was very kind though, so I would use them again. Be aware they are pricier than other locations only a few miles away in VA due to the city address I assume.
Oliver Wilcox: Tried to rent from here to drive out of town for family funeral. Waited over 30 minutes for car. Car smelled. Drove it home. Found food litter on backseat floor. Made multiple calls and sent multiple emails to resolve situation. Some branch responsiveness on vehicle retrieval and refund, but took a lot of prompting/checking in on customer’s part. Four days later, still waiting for confirmation of complete refund. Area Manager and Regional Office calls were promised but didn’t happen. No acknowledgment of family situation offered. No need for lack of sensitivity on top of a lack of customer service. Chris M. - Thanks for your reply. I did as you requested. No response thus far.
Larry Wenberg: Picked up a one-way rental car here about 4 weeks ago and was very impressed with the professionalism and friendliness of the staff. They had the car I reserved ready to go so I was quickly on my way. Another good experience with Enterprise.
9. Hertz Car Rental - Washington D.C. - Union Station - Washington
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2.5
173 reviews
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Address: 99 H St NE, Washington, DC 20001, United States
Schedule: Closed ⋅ Opens 8AM
Telephone: +1 202-289-6084
Business type: Car rental agency
Tiffany Gaskins: The car was unclean in the interior and exterior. Halfway through my reservation, I found a used mask behind the seat. Customer service only gave me a $50 certificate for my next rental. As if I would rent with Hertz again! I returned the car and reserved another car with Enterprise. Their cars are clean and safe. And they have better customer service.
M M: The service here is absolutely the worst. First, they added charges on my contract that I had explicitly told them not to charge. Second, they claimed that the vehicle was not returned when it had been returned two days ago (see photo). Nor can the correct location be found on their website and no one here picks up the phone number. Indeed, it is impossible to contact the center and they simply do not care. I’m taking my business elsewhere after this extremely unpleasant and ongoing experience. People really have better things to do than asking a corporation to return them their rightful money.
--: I give them three stars. The service agents were okay. Corporate made a tereible decision creating this location. They have a small desk with only two employees handling over a dozen customers at once. So, I don’t blame them for not being able to get to a lot of customers on time. What I do not like is having to wait for over three hours for a car that I already had a reservation for, and getting a car with McDonalds fries under the seat. And worst of all—them not finding the keys I dropped off and charging me two days worth of late fees. I had to call them dozens (that’s not an exaggeration) of times for them to close out my reservation and void the costs. The first time I called them, the man said he’d handle it, and he didn’t. The second time they answered my call, they put me on hold for twenty minutes, then hung up on me. When they finally answered the phone again, it took about a half hour for them to finally get to me and resolve thebissue. I’m hoping my “late fees” get voided…
L L: The employee was helpful, but the company thinks very little little of their customers. Waited about two hours to get the car because there was only one person working. Go elsewhere and save your time and your sanity.
10. Avis Car Rental - Washington
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2.5
135 reviews
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Address: Train Station, 99 H St NE, Washington, DC 20002, United States
Schedule: Closed ⋅ Opens 9AM
Telephone: +1 202-682-2983
Business type: Car rental agency
Dr. Sharad Nair: Excellent service although I was a walk in however I was given car without front tag and with expired registration 🤦♂️was pulled over by police but was let of with warning when they saw the rental contract. Called reservations was passed onto emergency. While emergency was polite and explained next steps he could not block a replacement car for us at he next destination. Its seriously unprofessional of Avis to give is a car with expired registration & no front number tag
David Grillo: As it has already been mentioned a complete disaster. I prepaid for the car and after waiting 20 minutes to bring the car up they tell me they do not have the size car I paid for and they would offer me a smaller car or pay for a upgrade. Those were my choices. Take it or leave it. When I get the car it is dirty and 1/4 tank of gas. Stay away from this location. The manager was in and out of her personal car and did not care. I had to go to a gas station after leaving so I could make my trip. Unbelievable!!!!
Bill Holler: This was a really horrible experience. Although I had a firm reservation for a luxury car, there was no car available and no service either. The counter at the station was not occupied and it took me 2 hours and endless phone calls with their "service hotline" to get a car in the other part of the city. All the time I was standing in the open in the child and surrounded by incredible noise in that station. It was an experience that I do not want to repeat. AVIS can certainly do better than this.
11. Enterprise Rent-A-Car - Washington
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4
249 reviews
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Address: 3700 10th St NE, Washington, DC 20017, United States
Schedule: Closed ⋅ Opens 7:30AM
Telephone: +1 202-635-1104
Business type: Van rental agency
Laura Milanowski: Had a wonderful rental experience at this location. We were looking for a last minute rental at a reasonable price and this Enterprise location was convenient to our home in Park View area. We had a positive experience with the Assistant Mgr Brandon (thank you for wonderful customer service!) and his staff members. They were helpful in getting us a great car, in and out quick. Also received great customer service from Brooke upon car return - thank you! Will be back to rent again.
L Porter: The staff here are really friendly and professional. We’ve needed a month-long rental, and they’ve been easy to get on the phone to discuss updates in our car saga. Highly recommend.
Valeria Reed: Extremely extremely poor service from Brook the manager and employee Brandon. They lacked professionalism and competence in dealing with this customer....Took money from my deposit and wouldn’t or couldn’t explain the reason clearly. Were rude and dismissive. Enterprise doesn’t respond to complaints. A supervisor from Geico had great difficulty connecting with an Enterprise manager who finally did contact me. I have yet to received a refund. I am now extremely wary of Enterprise because the company personnel and owner do not appear to care how customers are treated. If a supervisor from Geico had not put forth great effort to contact a regional manger for me, I as a customer would have had no response to my complaint. This reflects very negatively on Enterprise the company.
Tailgate Ted: Avoid this branch of Enterprise. The customer service is nonexistent. The vehicle they gave me had been side swiped and had scratches and dents all over it. I requested a different vehicle and the "manager" Ms. Newman could not have been more rude. They reluctantly changed it out with another vehicle in the same class after I refused to take the damaged car. Do yourself a favor and rent a car somewhere else.
ro ri: This location may be the best one in the region. My experiences have been awesome--even throughout the pandemic! The manager named Kiki is always an absolute joy, and goes above and beyond in her role every time I rent a car. She and her staff work great together to guarantee the best service possible.
Bonnie Trein: This Enterprise location features great service, and super friendly + helpful staff. Will definitely use them again!
Nick Ewing: I was in a car accident last month. The person who hit me had their insurance send me a rental car to pick me up at the auto body shop as I need a car to get to work. Enterprise from this location called me and told me they will arrive to the location with a car by 9:30 am. I agreed as I had work at 10:30 am. They did not show up until 11:15 am which made me late to work. I get paid hourly so I missed out on pay and got an earful from my boss due to enterprises negligence. During my wait they did not give a clear answer on where they were. They did not care when I told them I need to get to work. On top of this, they needed my credit card on file for a deposit. No big deal. I then noticed a charge on my card increasing. This was weird cause I was informed the rental would be fully covered. I learned that I was only covered for a compact vehicle but enterprise decided to issue me with a full size sedan. They did not warn me about this and just handed me a car. Luckily, the insurance was good and picked up the remaining cost. Suddenly today, I got a $128.89 charge from enterprise on my credit card. I was then never told what this charge was for. This whole process was a headache from start to finish. All of these issues could have been avoided if they paid attention and stuck to their word.
Vera Hamilton: Thank you Enterprise for a great experience! I have used this location for my last 3 rentals because it is within walking distance and the price as always been affordable. Kiki was my agent and served with respect and professionalism! I changed my reservation from a SUV to a car with no problem. Thanks Enterprise, I will not hesitate to use this location again!
12. Budget Car Rental - Washington
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3.6
86 reviews
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Address: Days Inn, 4400 Connecticut Avenue NW rear of, Washington, DC 20008, United States
Schedule: Closed ⋅ Opens 7AM
Telephone: +1 202-686-2890
Business type: Car rental agency
CB: NEARLY GOT INTO A CAR ACCIDENT, GIVEN THE WRONG CAR! Budget assured my girlfriend and I that we could secure a 4WD car if we called several days in advance. Our trip required a 4WD car rental, as there was off-road driving involved. We were given a Front wheel drive (FWD) car and assured it was 4WD. We got to the off-roading part of the drive and found the car could not make it up the hill- we ended up rolling back into a rut on the side of the road. Upon checking the car manual to see if it could help us, I found that the manual we were given did Not match the car we were driving! The car did not have any 4WD setting and we later found out that it was indeed only FWD. A local helped us out of the situation and we then needed to drive two hours out of our way to trade for an actual 4WD car. We lost 4-6 hours with this whole ordeal, plus about $60 of gas. I attached a picture of the console and what it was listed as in the manual. Had we indeed needed emergency features, we would have not had proper instructions available. This is a walking lawsuit and management simply blames the customer for the company’s mistakes, rather than actually rectify the issue. We have tried contacting customer service for this location. Though they lied about the car model and we were very nearly injured, we were only offered $50 off the $180 rental based on a fraudulent reservation. I will be following up with the National Transportation Safety Board, but what terrible customer service and management. Unresponsive managers when we tried to resolve the issue, I waited several hours for them to call me back and was then yelled at by a representative for asking what the delay was about. Just go elsewhere- maybe Zipcar or Enterprise. Apparently Budget values customers’ lives and safety at $50.00.
ANYA RANDALL NEBEL: Horrible experience. Don’t bother early check in because they won’t have your car. If you paid in advance just know that they still won’t have anything that you asked for ready. Also, if they tell you they will Give you an upgrade for the same price for your trouble you won’t get that either. Not even any sympathy especially if you have somewhere else to be Also if you have someone drop you off make sure they stay cause you could be stuck
davidthebowler: Love budget. I got a great price. Car was a Ford Explorer and it a great job driving to PA and Ohio.
Maria Munoz: These people are liars and nearly cost me my life since they lied about my rental car. DO NOT RENT HERE. Poor customer service and no refund provided!!!
Benjamin Perkins: Unbelievably long wait for a rental we had already booked and paid for. No excuse for the time it took to check out
Jonathan Aris: The pick up and drop off process was very smooth and straightforward. Yonas was very courteous and helpful. Thank you!
Bronte McMillan: Racist staff. Please don’t rent from Budget rental cars on Connecticut Avenue.
Miriam Ginsberg: The car I rented was having issues, felt unsafe to drive and I had to trade it in for another one, partway through my trip. The process of trading it in was horrible, Budget and Avis staff were completely unhelpful and I had to spend 6 hours and drive over 100 miles to finally exchange it for a car that worked. All the while, the car felt very unsafe to drive.
Mary rechtien: They were very nice up graded my car.
13. Avis Car Rental - Washington
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3.5
87 reviews
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Address: Days Inn, 4400 Connecticut Ave NW, Washington, DC 20008, United States
Schedule: Closed ⋅ Opens 7AM
Telephone: +1 202-686-5149
Business type: Car rental agency
Desa Sealy: If I could this car rental a Zero, I would. We had a Terrible experience in which the car that I had reserved and prepaid was nowhere to be found. Staff was less than helping implying that it was not their responsibility to get my car and that I should contact customer service. Ultimately they got me a car, but is wasnt the size that I ordered and I had to pay for it in spite of having already paid for the car. I will never to this franchise location, or rent from Avis or Budget again!!
Paul Kervin: It was amazing the counter staff listened to me. I mentioned that I was used to driving a Honda Accord, and he offered me a Honda HR-X! The vehicle was perfect for me and this trip.
Alicia Sasseen: Just rented a car from this Avis location and am very satisfied with my experience. The process was super straightforward, stress free, and better than I expected. The car is very nice and the customer service was great!
Omer Jan: Please please never get a rental car from this company or this location very rude staff and they cheat your money I had a car the first they tell me that you can used this car for all purpose than when I try to do something they tell me no you can’t for just 3 hours they charge me 61$ which is too much and I am not happy the customer service is so bad the people who work in this location so rude not a professional and even they don’t understand English! So please please never going in this please a rent a car be careful whit cheat company!!!!!!!!!! Zero star
Lauren Cundiff: Rented a car this past summer from here & got a flat tire, had to change the car the next day. Did not find any nails in the tire but they still charged me over $100 a couple months later.
Jason Ryan: I collected the car, wrong type. The tank was 3/4 full. There was significant damage not marked down. Update. Again, an absolute mess of an agent. The lady servi g did her best, however she was information poor.
Job Maarleveld: Absolute scam - show up for prepaid car pick up and be told that they “run out of cars”. No compensation for their incompetence
Patrick Marshall: Honestly, service was fantastic. I was in and out quickly. They scanned the car efficiently to make sure I didn’t get charged for damage already done. Complimentary upgrade to a great Jeep when I got there. Great price on the vehicle received. Would highly recommend this location to anyone and will absolutely use it again in the future.
14. Hertz Car Rental - Washington D.C. - Hilton Washington DC - Washington
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2.9
81 reviews
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Address: 1919 Connecticut Ave NW, Washington, DC 20009, United States
Schedule: Closed ⋅ Opens 8AM
Telephone: +1 202-299-0697
Business type: Car rental agency
sankofa7: The staff and service at this location are EXCEPTIONAL. Taliay, the manager, and her staff Jordan and Jeffrey go out of their way to ensure quality service. Because of their professionalism, timely responsiveness, and flexibility, I have rented cars from the Washington Hilton (Dupont Circle) location each week for the past two months. I am not sure why ratings at this location are low. It is worth your efforts renting a vehicle at this location in DC. -- friendly, timely, courteous, accommodating, and professional.
Stephanie Corte: The service provided by the two people who I encountered at the office was good. They were very helpful. My only issue is with the location. It was hard directing myself to get there for a drop-off, because it wasn’t clear that I had to drive into the hotel parking lot to park the car and then make my way up to the lobby to find the office. Once I called their office number though, they clarified where I needed to enter and how to find the office.
Gregory Mitchell: Great customer service. Received a call from Marty several days before my pickup confirming the vehicle and availability. Rental was ready and clean when I showed up. We recommend this location for convenience if in the city.
Julien Bolard: I booked a car two weeks before. When I came to pick it up, they told me that they had no car left. They offered me to put my name on a waiting list, after what maybe I could have a car by the end of the day. No need to say more. Avoid.
DC Explorer: Great experience here. Service was great and so was the car. Much more convenient than going to the airport to pick up a car. Well done.
Sunset Group: Worst customer service! Do not reserve or rent from this location unless you want to be left with out a car in a last minute situation. The staff at this location are extremely rude and unhelpful.
Lubos Runcak: Helpful staff, quick process to get car and hit the road. 10 min from arriving to getting the keys. Cleaned, nicely smelling car waiting along with child safety seat as preordered.
Alex Jones: Walked 45 mins to location (on saturday) to be told no cars left for the weekend. Despite booking weeks in advance and paying in full. Absolute joke. Not offered any compensation or alternative vehicle. Told to come back on Monday and they ‘might’ have a car for us.
15. Hertz Car Rental - Washington D.C. - Renaissance Hotel DC - Washington
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2.4
43 reviews
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Address: 999 9th St NW, Washington, DC 20001, United States
Schedule: Closed ⋅ Opens 8AM
Telephone: +1 202-842-1541
Business type: Car rental agency
Brandyn Green: Alexis was great. She reached out the day before to inform me that they didn’t have to e vehicle class that I reserved, and I inquired about whether a comparable vehicle would work. I told her that it wouldn’t, and that I specifically needed the class of vehicle that I reserved. From there, she spent the day searching for the vehicle that I reserved until she found one. I appreciated the effort.
Alasdair Shinner: Alexis today was most efficient and courteous. Car was ready and on time. You can have a good experience here! Only 4*s as car was a liitle tired, particularly the front passenger seat which was extensively stained.
Nick T: Don’t ignore the terrible reviews. I waited 15 minutes for the attendant to “use the bathroom” and come back and tell me I was too late to pick up my car, having booked it 6 weeks prior. Rent from Budget or Avis like I decided to after this experience.
Geoff B: Terrible attitude of the staff, didnt get the car I ordered. Talked to me with a terrible attitude. As a gold member expected better.
Marquis Solomon: If wasted time is what you desire then hertz as a whole will give it to you, Alexis was thus far the only positive aspect of this experience!
16. National Car Rental - Washington
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3.8
44 reviews
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Address: 970 D St SW, Washington, DC 20024, United States
Schedule: Temporarily closed
Telephone: +1 202-554-1681
Business type: Car rental agency
Mohammed Mawla: Great customer service and eagerness to help clients. Ryan, the branch manager, was incredibly helpful when I booked and when I wanted to drop the car somewhere else.
OnepieceofZo S: Location temporarily ClosedSatellite Branch w/Airport,right outside the L`Enfant Plaza Metro Staion below the Spy Museum. Easy Return Spot by the National Mall area
SaveYourOwnLife: Miles took the extra time (30 minutes) to explain all the bells and whistles of the car I had rented since I was not familiar with them. He was very patient with my many questions. I will definitely rent from here whenever I am in Washington DC.
Paul Carty: Rented a bunch of times this year from this location. Always a pleasure - every staff member I’ve dealt with has been competent, efficient and super friendly. The fleet tends to be newer well looked after vehicles which is a further bonus. Highly recommended.
Justin Masone: I am an Executive Elite member and have been renting with National for the last 10 years, including many, many times from this location, as it is the closest to my house. That being said, every time renting from this location for the last 6 months to maybe a year has been just downright unpleasant. I would rather be audited by the IRS than deal with the new guys running this place. From now on, I will go back to inconveniently Ubering to DCA to rent a car just to avoid this location.
Justin Box: Had a fantastic experience with this branch. Friendly staff, quick and easy pick-up and return, and a very convenient location.
John Whitaker: Worst experience I have had with a car rental company. I had a reservation, for which there was no car. Staff could not explain what the point of a reservation was if it does not reserve one a car. Staff were unhelpful to the point of belligerence.
17. Rendez-Vous Limousine, LLC - Washington
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5
21 reviews
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Address: 1775 I St NW, Washington, DC 20006, United States
Schedule: Open 24 hours
Telephone: +1 202-528-5233
Business type: Van rental agency
Lauren Christian: I used this company on Friday 11/5. I decided last minute I wanted to book a sprinter to take my friends and I to dinner for my birthday and I am SO happy I found and used this company. I had a question after reading the info on the website and the man who answered the phone answered everything for me and was so kind. I reserved it beginning at 8:30pm and the driver called and said he was up the street waiting for us at 8pm but since he was early didn’t mind waiting and just to text him when we were ready for him to pull up. From start to finish (4 hour) the driver was so accommodating and allowed us the ultimate turn up experience during each location we went to which added to everyone’s great night. The sprinter was also extremely clean and the sound system was everything. I will absolutely use again in the future! Also one of the best priced transportation services I found in the area! Thank you thank you thank you!!!
Jocelyn Edwards: The service was excellent. We had a wonderful time. It was easy to book and our driver was amazing and right on time.
Britany Miller: Received excellent service with our sprinters for round trip 3 hour rides! Our drivers were awesome! They were willing to accommodate every need for us even with him being sick. My friends and I enjoyed our entire ride! Both drivers arrived on time and was very friendly. Excellent customer service! Would recommend to anyone! Thank you to Xavier and Sahid for the outstanding service!
Mercedes Tully: We had a fantastic experience using RDV for our winery trip yesterday! Our driver, Eddie, was an absolute delight and so accommodating during our 8 hour trip throughout VA. The bus was very clean and comfortable and the company was extremely easy to communicate with as we made a few adjustments during our trip. Highly recommend and will definitely be using again in the future!
Ny Kenya-Chamberlain: I appreciated the quality and professionalism exhibited by the company and the personal touch of follow up in booking and The day leading up to my event. The vehicle was clean and Presentable. The driver was friendly and courteous without being asked. I look forward to using the company for future events both personal and professional.
Alexandra Johnson: We used RDV for a winery/distillery tour yesterday and had a wonderful time. The entire process was super easy (thank you Eddie!) and the driver was extremely nice. They were on-time and safe- Courteous and professional. Thank you again for the great day!
J Tiffany Childs: My family has been using Rendez-Vous Limo for over 10 years whenever we are in the DC metro area -whether for business or pleasure. Their cars are luxurious and always well maintained. Their drivers are friendly, conscientious and always anticipating and attentive to their customers needs. I absolutely recommend that when you are in the DC area, be sure to leave your driving needs to Rendez-Vous Limo!
Quinton Jones: These folks are professionals. Easy booking process and almost immediate confirmation. Prices are competitive and they’re actually local. Driver showed up on time and was more than accommodating. No need to keep shopping around. Go ahead and book.
18. Thrifty Car Rental - Washington Dc - Ronald Reagan National Airport (DCA) - Arlington
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2.4
191 reviews
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Address: PARKING GARAGE A, 1 Aviation Cir, VA 22202, United States
Schedule: Closed ⋅ Opens 7AM
Telephone: +1 877-283-0898
Business type: Car rental agency
Mary N: Can i give zero stars? Counter help not friendly or assisting, car over 2 hrs past scheduled pick up time. No customer status updates or support for the delay in car delivery.
S: While the line looked long, it actually moved fairly quickly processed via the Hertz counter. Friendly employee. Received an upgrade to a clean and nice SUV. SUV was ready to go right in the front of the lot.
Lola Isaiah: I was booked with thrifty rental by a third party service. No part of the agreement states that a security deposit of $500 would be required, neither was it clearly stated that I would be needing a matching credit card for payment. I travelled from Dallas to Washington with the aim of getting a rental car to my destination; unfortunately I was stranded for three(3) good hours at thrifty rental. I was told $500 security deposit was required, which I never questioned. I tendered my credit card, but the personnel refused to accept it stating that the name on my credit card must match the name on my driver license. I explained to her, that I am the card bearer, and the name on my credit card is my maiden name, while my driver license bears my marital name. This representative refused me blindly. I even called thrifty customer service, after being on hold for so long, the representative said there was nothing she could do about it. I went ahead to present my travel itinerary, yet it made no difference to this people. I have never felt so hopeless in my life. Stranded for hours for a service I already paid for. After about 3hrs of no positive outcome, I tried Enterprise, and all this was resolved in a jiffy. I received better customer service with them. Thrifty hasn’t made a refund for the 2days rental service I paid for, nor rendered any apologies for the inconveniences they caused me. Thrifty is a total waste of time and resources, i would never use this rental service again.
Jonathan Kassebaum: Literally, the worst service. The gentleman at the counter is spending more time telling people where to stand than he did help people. There are 30 people in line and this one dude working
Nils Hünerfürst: Rented a car more than twice from the DCA Airport. They often have the shortest line and are always super fast. I would recommend to Plan your Route before your rent your car and maybe the EZ Pass is a value option for your trip. After the rent is complete your have to take the upper floor to get your car. Very easy and customer friendly.
kemuel murray: The worse experience ever. I tried to rent a car through Priceline two weeks before when I get there they tell me they don’t have any cars. This is after waiting in line for an hour with only two people in front of me. I understand staff shortages but that does not inhibit customer service.
19. Enterprise Rent-A-Car - Fort Washington
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4.2
139 reviews
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Address: 10701 Indian Head Hwy, Fort Washington, MD 20744, United States
Schedule: Closed ⋅ Opens 7:30AM
Telephone: +1 301-292-9700
Business type: Van rental agency
Michael Garcia: No better service around. Staff is exceptional. Corporate they need more cars. When my car went in for servicing they hooked me up .Mike the manager is awesome.
Jason Paravano: I’ve been sending my customers to this location for over a year and the service and rates have been great. Now they bring in new staff and I’m a stranger and they are trying to charge us $189 a day for a small SUV.
Marti Harris-Clark: The staff at Fort Washington my favorite. Unfortunately they could not pick me up from my home but offered to pay for my Lyft ( not sure they did). The car had a very bad smell like a animal was in it ( talk to the staff about it) they told me they would reimburse me. Not sure they did. I sprayed that car everyday, when I returned it, the staff said the car smelled great!! But overall thank you Fort Washington Enterprize for your services
Cinnamon Tucker: Very helpful staff and incredibly friendly. I recieved exactly the car that I needed while my car was in the shop... and when I needed extra time past the expected timeframes, they were able to easily accommodate on a daily basis by allowing me to keep the same vehicle. They were also incredibly helpful with the dropoff of the vehicle. They also truly do pick up and drop off!
Ciera Reid: Customer service is everything and this branch has exemplary service. The assistant manager, Rashad, is very knowledgeable, respectful, and helpful! I will continue referring customers here.
20. Enterprise Rent-A-Car - Arlington
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4.2
1491 reviews
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Address: 2500 National Ave Garage A, Arlington, VA 22202, United States
Schedule: Closed ⋅ Opens 7AM
Telephone: +1 844-648-1606
Business type: Van rental agency
K Jay: My experience today: When you are not a “core customer”, and the car is not guaranteed to return to their location, the treatment is that you are given the least-of-the-fleet. I was in need of exchanging a rental and the only open location was at the airport. The reservation line was great and happy to arrange the exchange. When I conveyed to the representative at the airport location that the reservation exchange was for a standard sized vehicle, she made sure to let me know I could not be accommodated because that would be taking away from their core customers and especially when the vehicle is not guaranteed to return to the location. WOW! Everything ended with her saying “take care” as she was walking away. Unbelievable. One star is really too much.
Sasha Vliet: I rent vehicles all over the world and interact with staff in these locations on a regular basis. This gives me a unique and precise sense of what staff contend with on a day to day basis, especially in during these pandemic days. Jennifer, and the rest of the staff at Enterprise Exotics at Reagan International were accommodating, kind and attentive. It was a seamless process from booking through delivery at return and I would be happy to book with Jen any time I am in that neck of the woods. Well done, Team!
Cara Pitchford: The car was in perfect condition! We were invited to the new express delivery which made pick up of the car seamless. The return was just as easy. I do recommend documenting all dings on a rental car before driving off with it. Our vehicle was inspected upon our return. I showed the attendant my photos of the car when we picked it up and everything was smooth. Thanks to Enterprise for a non-stressful and affordable rental!
Nicholas Lazurka: I have never had an easier experience with a car rental! The check in was fast and they didn’t push the extra add ons. Jim helped us and he was top notch. He asked us where we were traveling too and gave us some great recommendations! He even gave us a nice upgrade! I would highly recommend enterprise!
Jeremy Gregg: This was by far the quickest, easiest, and most efficient transaction with Enterprise I’ve ever had. The staff was at the Ronald Regan Airport was very courteous, friendly, and helpful. The pick up was quick and the return was so easy. In a time where customer service has seemed to fall by the wayside, this team was too notch. Thank you to everyone at Enterprise at Ronald Regn Airport location. Keep up the awesome job!!
