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1. Enterprise Rent-A-Car - Washington
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· 292 reviews
1110 14th St NW, Washington, DC 20005, United States
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maggie ahern: I had the most wonderful experience at this location. Alex was super friendly and so helpful. I came in, loaded the rental car, and left within 10 minutes. He even upgraded me to a beautiful convertible Mustang. This is now my go to spot for rentals in DC!
Rebecca Schussler: This was my first time using this location. It wasn’t confusing at all, Enterprise also sent me a helpful email a few days prior to my rental, explaining where to go upon arrival. The team was super helpful (huge shoutout to the Auburn alum - War Eagle!) and I was on the road in no time. Drop off was equally easy, again the staff was super helpful and had me on my way quickly. 10/10 would use this location again.
Nick Challis: Quick shout out to Alex who was unbelievably helpful. Went out of his way to source us a Dodge Challenger which we really wanted for our road trip.
Sacha Giuliano: Great service, Alex got me exactly what I needed, while being both attentive and caring. The car was clean and crisp.
Rosa Walker: These guys are AWESOME! Great Customer Service! Loved the Chevy Cruze I rented, great on gas..$20 filled it up,very smooth ride and that turbocharged engine can get up! 😍
Michael Chambers: Excellent customer service and smooth process all-around. Appreciate Alex making sure the experience was great for us!
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2. Avis Car Rental - Washington
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· 265 reviews
1908 L St NW, Washington, DC 20036
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999 Mainey: The BEST !!!! Just try to get there earlier because they sell out cars FAST !!! I love the staff here , there so kind and helpful !! I love this Avis and budget , also very convenient. Made me feel like a superstar riding in that 2022 charger #zoomZoom
James Lee: Great experience overall! I stopped by on a drizzly Monday afternoon to pick up my car, and I got helped right away. Agent Will was very helpful, and the car was ready right away just outside the office. The car was very clean inside and outside. Thanks!
Edward Grandi: The L street location is a blessing especially during working hours. I can pickup and drop-off just a short walk from home. They have a good selection of vehicles and a helpful staff upstairs and downstairs.
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3. Hertz Car Rental - Washington D.C. - Union Station - Washington
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· 173 reviews
99 H St NE, Washington, DC 20001
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4. Enterprise Rent-A-Car - Washington
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· 149 reviews
1100 4th St SW, Washington, DC 20024
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Dennis de la Roy: Overall it was one of the better rental experiences I have had. There was no wait and it did not take long to get me checked-in. Every step of the process was clearly explained. I think that I was upgraded so that was nice too. Even when things do not go the way they should, the team knows how to deal with them. Due to a small technical error I was not able to return the car with the same amount of fuel. The colleague that took the car back in solved this hassle-free. In short, MJ and her team provide excellent customer service and are there for you when you need them! I definitely recommend them for your rides around DC.
Riley Pagett: After waiting for several hours with other rental car companies only to be told their cars were now out of stock or unavailable, or they wouldn’t accept my form of payment, or that I couldn’t pick up a car on the same day as making a reservation, MJ at Enterprise came to the rescue. She helped me make a reservation and get a desired vehicle all within minutes. I’m loyal to Enterprise and this location now.
Theresa Slye: My experience with the Enterprise Rent-A-Car was great! I had a small issue with the insurance, but no worries manager MJ take care of the issue, and I was on my way. I will definitely use Enterprise again, and refer my friends and family there. Thank you!!
Michaela Wiggins: Enterprise (Southwest DC location) are definitely underrated. The customer service I received was exceptional. They did everything in their power to make sure I was able to rent for my children’s birthday as well as making sure the vehicle was the best size and quality. The inside was extremely clean and with a 7 passenger vehicle , it only took about $35-45 to fill up. I would definitely come back here again. Thanks for the amazing customer service .
Christopher Potts: Excellent, clean place and customer service was phenomenal. I had the pleasure of Bri (hopefully that’s how she spells it) assisting me with a vehicle. She has a wonderful personality and accommodated a vehicle to my liking right away. I appreciate you Bri and other enterprise employees! Don’t hesitate to come to this location, I definitely recommend it.
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5. Avis Car Rental - Washington
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· 117 reviews
5911 Blair Rd NW, Washington, DC 20011
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Marcus Burrus: Avis/budget is awesome. They always are very helpful and help me find the best car for a great price. Will be recommending everyone to rent from them based on the excellent customer service alone.
Krishna Bhavithavya Kidambi: I rented a car from here during the pandemic. They have markings to keep costumers socially distanced. I had to wait for almost 1 hour to get a car as they didn’t have many cars. The staff were very friendly and polite. But they did not wear any face protection. I wish they would have..! Overall it was ok.
Kelly Jackson: My experience with Avis on Blair Road is always fabulous. I have had great service, nice vehicles at a reasonable price.
Glow C: Dalaijah at the Westchester Airport was wonderful. She is a great asset for Avis.
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6. Avis Car Rental - Washington
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· 135 reviews
Train Station, 99 H St NE, Washington, DC 20002
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7. Hertz Car Rental - Washington D.C. - Renaissance Hotel DC - Washington
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· 43 reviews
999 9th St NW, Washington, DC 20001
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Brandyn Green: Alexis was great. She reached out the day before to inform me that they didn’t have to e vehicle class that I reserved, and I inquired about whether a comparable vehicle would work. I told her that it wouldn’t, and that I specifically needed the class of vehicle that I reserved. From there, she spent the day searching for the vehicle that I reserved until she found one. I appreciated the effort.
Alasdair Shinner: Alexis today was most efficient and courteous. Car was ready and on time. You can have a good experience here! Only 4*s as car was a liitle tired, particularly the front passenger seat which was extensively stained.
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8. Hertz Car Rental - Washington D.C. - Hilton Washington DC - Washington
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· 81 reviews
1919 Connecticut Ave NW, Washington, DC 20009
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sankofa7: The staff and service at this location are EXCEPTIONAL. Taliay, the manager, and her staff Jordan and Jeffrey go out of their way to ensure quality service. Because of their professionalism, timely responsiveness, and flexibility, I have rented cars from the Washington Hilton (Dupont Circle) location each week for the past two months. I am not sure why ratings at this location are low. It is worth your efforts renting a vehicle at this location in DC. -- friendly, timely, courteous, accommodating, and professional.
Stephanie Corte: The service provided by the two people who I encountered at the office was good. They were very helpful. My only issue is with the location. It was hard directing myself to get there for a drop-off, because it wasn’t clear that I had to drive into the hotel parking lot to park the car and then make my way up to the lobby to find the office. Once I called their office number though, they clarified where I needed to enter and how to find the office.
Gregory Mitchell: Great customer service. Received a call from Marty several days before my pickup confirming the vehicle and availability. Rental was ready and clean when I showed up. We recommend this location for convenience if in the city.
DC Explorer: Great experience here. Service was great and so was the car. Much more convenient than going to the airport to pick up a car. Well done.
Lubos Runcak: Helpful staff, quick process to get car and hit the road. 10 min from arriving to getting the keys. Cleaned, nicely smelling car waiting along with child safety seat as preordered.
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9. Budget Car Rental - Washington
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· 86 reviews
Days Inn, 4400 Connecticut Avenue NW rear of, Washington, DC 20008, United States
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davidthebowler: Love budget. I got a great price. Car was a Ford Explorer and it a great job driving to PA and Ohio.
Jonathan Aris: The pick up and drop off process was very smooth and straightforward. Yonas was very courteous and helpful. Thank you!
Mary rechtien: They were very nice up graded my car.
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10. Budget Car Rental - Washington
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· 29 reviews
1072 Wisconsin Ave NW, Washington, DC 20007
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Jennifer Newhall: We had and excellent experience renting with this budget location. The 2 women working there were kind, pleasant and very easy to work with from the start. I realized I left my wallet in the car after they had just closed, they stayed late after their shift ended to get the keys out of the safe and help us out. I am forever grateful!!
Miskir: Very satisfied with my recent rental car experience from this location. The employee who handled my rental was informative and polite, and the car i received was brand new with best rental prices I could find for a 7 passenger vehicle for my trip, thanks for the best services & I will definitely rent from here again!
Joaquin Goquiolay: I rented a car at the last minute and recieved excellent help from Tim. Highly recommended
Mike Tantillo: Finally, found a place with pre-pandemic prices in DC. Friendly staff, convenient location (circulator bus stop less than a block away), decent price, what’s not to like?
Dave: Weiney was so nice and helpful!! If I need a car in DC I will definitely be coming to Budget in Georgetown so I can work with her!
Condalator: Convenient location and wonderful, personable staff. Our choice of vehicle was not available, but was offered a substitution that was equally good if not better. The car return was a hassle-free experience. Will definitely rent from this location again.
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11. Enterprise Rent-A-Car - Washington
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· 120 reviews
2505 Wisconsin Ave NW, Cathedral Heights, DC 20007
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Katie Owens: For the person(s) who said they’ve rented from this location for 5 years: that’s not possible! It only opened late in 2021. Perhaps you’re thinking of the location on Calvert? That closed during Covid and this new location (inside the Glover Park Hotel) opened sometime in late summer / early Fall 2021. The customer service is great. I like the Wisconsin Ave NW location except for the hours and inability to drop off after hours. Since the Calvert location used the hotel garage you could drop off a vehicle after the office was closed. It was fantastic. Since this location is closed Saturday and Sunday and only open M-F from 8-5 (minus lunch break) it greatly reduces accessibility and usefulness for all dc drivers who rent cars for weekend travels and errands. It’s too expensive for me to extend a Friday reservation to return on Monday so maybe consider giving us a free weekend… OR allow us to return off hours with a drop box!
Dwayne Clayburn: I have never given anyone a 5 star ratings before because I never knew or have ever gotten a 5 star treatment before. What is given to make it 5 stars is the what I get when I go pick up my ride . I called to let them know things were running slow and behind they offered to pick me up they even called me because they found my baby "Tahoe" told me to go pick it up awesome I made the swap and I was in heaven. The service is quick the team is friendly go check them out at the Calvert St. Enterprise Washington DC
Alex Navarro: Good location in Glover Park at the hotel. However, I reserved a mid-sized car and they “upgraded” me to a sports car. I had car seats to put in so that was not going to work. Thankfully, they were able to get another car over from a different location, but it did take some time I didn’t really have to spare. The person working was very kind though, so I would use them again. Be aware they are pricier than other locations only a few miles away in VA due to the city address I assume.
Larry Wenberg: Picked up a one-way rental car here about 4 weeks ago and was very impressed with the professionalism and friendliness of the staff. They had the car I reserved ready to go so I was quickly on my way. Another good experience with Enterprise.
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12. Enterprise Rent-A-Car - Fort Washington
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· 139 reviews
10701 Indian Head Hwy, Fort Washington, MD 20744
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Michael Garcia: No better service around. Staff is exceptional. Corporate they need more cars. When my car went in for servicing they hooked me up .Mike the manager is awesome.
Marti Harris-Clark: The staff at Fort Washington my favorite. Unfortunately they could not pick me up from my home but offered to pay for my Lyft ( not sure they did). The car had a very bad smell like a animal was in it ( talk to the staff about it) they told me they would reimburse me. Not sure they did. I sprayed that car everyday, when I returned it, the staff said the car smelled great!! But overall thank you Fort Washington Enterprize for your services
Cinnamon Tucker: Very helpful staff and incredibly friendly. I recieved exactly the car that I needed while my car was in the shop... and when I needed extra time past the expected timeframes, they were able to easily accommodate on a daily basis by allowing me to keep the same vehicle. They were also incredibly helpful with the dropoff of the vehicle. They also truly do pick up and drop off!
Ciera Reid: Customer service is everything and this branch has exemplary service. The assistant manager, Rashad, is very knowledgeable, respectful, and helpful! I will continue referring customers here.
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13. Hertz Car Rental - Falls Church - North Washington Street HLE - Falls Church
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· 65 reviews
450 N Washington St Suite K, Falls Church, VA 22046
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H. J.: Got there in time and found a very friendly and polite employee (Clemens) in the office. Everything was set. He took us through the backdoor right into the driveway of the garage and went to get the car. Even helped us with our luggage (up the stairs and to get it into the trunk). The car, a 2021 Hyundai Elantra, had just about 17000 mi, was very clean and just like you expect a good rental car. 3 1/2 weeks and about 3000 mi later (avg. of 53 (!!!!!) MPG) we returned the car and Clemens - as friendly as the first time - even took us to the METRO Station. If we visit the D.C. area next time (for Germany is not just around the corner) we will rent there again !
Andrea Kasey: Aliyah was amazing! She worked with me to find the vehicle that I needed. She was very accommodating with my pick up/drop off needs and made sure to get me in and out quickly because I was in a hurry. This location is farther from my house than other Hertz locations but I’ll definitely rent here again because of Aliyah’s great service. She really made me feel valued as a customer.
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14. Thrifty Car Rental - Capital One Arena TLE - Washington
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· 8 reviews
707 7th St NW, Washington, DC 20001
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Mark Williams: Good team and helpful..,
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15. Enterprise Rent-A-Car - Washington
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· 249 reviews
3700 10th St NE, Washington, DC 20017
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Laura Milanowski: Had a wonderful rental experience at this location. We were looking for a last minute rental at a reasonable price and this Enterprise location was convenient to our home in Park View area. We had a positive experience with the Assistant Mgr Brandon (thank you for wonderful customer service!) and his staff members. They were helpful in getting us a great car, in and out quick. Also received great customer service from Brooke upon car return - thank you! Will be back to rent again.
L Porter: The staff here are really friendly and professional. We’ve needed a month-long rental, and they’ve been easy to get on the phone to discuss updates in our car saga. Highly recommend.
ro ri: This location may be the best one in the region. My experiences have been awesome--even throughout the pandemic! The manager named Kiki is always an absolute joy, and goes above and beyond in her role every time I rent a car. She and her staff work great together to guarantee the best service possible.
Bonnie Trein: This Enterprise location features great service, and super friendly + helpful staff. Will definitely use them again!
Vera Hamilton: Thank you Enterprise for a great experience! I have used this location for my last 3 rentals because it is within walking distance and the price as always been affordable. Kiki was my agent and served with respect and professionalism! I changed my reservation from a SUV to a car with no problem. Thanks Enterprise, I will not hesitate to use this location again!
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16. Thrifty Car Rental - Washington Dc - Ronald Reagan National Airport (DCA) - Arlington
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· 191 reviews
PARKING GARAGE A, 1 Aviation Cir, VA 22202
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S: While the line looked long, it actually moved fairly quickly processed via the Hertz counter. Friendly employee. Received an upgrade to a clean and nice SUV. SUV was ready to go right in the front of the lot.
Nils Hünerfürst: Rented a car more than twice from the DCA Airport. They often have the shortest line and are always super fast. I would recommend to Plan your Route before your rent your car and maybe the EZ Pass is a value option for your trip. After the rent is complete your have to take the upper floor to get your car. Very easy and customer friendly.
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17. Enterprise Rent-A-Car - Arlington
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· 1491 reviews
2500 National Ave Garage A, Arlington, VA 22202
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Sasha Vliet: I rent vehicles all over the world and interact with staff in these locations on a regular basis. This gives me a unique and precise sense of what staff contend with on a day to day basis, especially in during these pandemic days. Jennifer, and the rest of the staff at Enterprise Exotics at Reagan International were accommodating, kind and attentive. It was a seamless process from booking through delivery at return and I would be happy to book with Jen any time I am in that neck of the woods. Well done, Team!
Cara Pitchford: The car was in perfect condition! We were invited to the new express delivery which made pick up of the car seamless. The return was just as easy. I do recommend documenting all dings on a rental car before driving off with it. Our vehicle was inspected upon our return. I showed the attendant my photos of the car when we picked it up and everything was smooth. Thanks to Enterprise for a non-stressful and affordable rental!
Nicholas Lazurka: I have never had an easier experience with a car rental! The check in was fast and they didn’t push the extra add ons. Jim helped us and he was top notch. He asked us where we were traveling too and gave us some great recommendations! He even gave us a nice upgrade! I would highly recommend enterprise!
Jeremy Gregg: This was by far the quickest, easiest, and most efficient transaction with Enterprise I’ve ever had. The staff was at the Ronald Regan Airport was very courteous, friendly, and helpful. The pick up was quick and the return was so easy. In a time where customer service has seemed to fall by the wayside, this team was too notch. Thank you to everyone at Enterprise at Ronald Regn Airport location. Keep up the awesome job!!
18. Hertz Car Rental - Arlington - Marriott Key Bridge HLE - Washington
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· 38 reviews
1401 Lee Hwy, Arlington, VA 22209
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19. Avis Car Rental - Arlington
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· 91 reviews
3206 10th St N, Arlington, VA 22201
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Maria Bradham: The service was superb. Manager Daniela went above and beyond to accommodate my needs. The waiting time was minimum during checking in and checking out. The car I got was the car I requested ( many times is not the case). Overall the place was awesome, friendly and professional. I will definitely recommend it to friends. A happy customer.
Akash Sonth: Almost new condition of car, and no hassles with the car or the agency (Avis)
