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1. Potomac Elevator Company - Washington
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5
1 reviews
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Address: 5125 MacArthur Blvd, Washington, DC 20016
Telephone: (202) 244-2333
Business type: Elevator service
Karl Stallknecht: Potomac Elevator Company helped us out when we needed to run a new phone line into a very old elevator in a private residence. The old phone line got cut during a renovation project and needed replacement. We must have called at least 6-8 elevator companies, and none of them wanted to help us...in fact most of them never even returned our calls. Potomac Elevator Company was quite the opposite. They answered the phone immediately and had answers to all of our questions. One of their estimators was on-site the next day to provide us with a quote. The price was very reasonable. The team that performed the work was very knowledgeable. Overall, their entire team was incredibly responsive, super friendly, and very professional.
2. Michael & Son Services - Springfield
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5
9394 reviews
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Address: 5740 General Washington Dr, Alexandria, VA 22312
Schedule: Open 24 hours
Telephone: (800) 948-6453
Business type: HVAC contractor
Jessica Nomm: We reached out to Michael & Sons to have some electric run for a built-in under-cabinet wine fridge in our kitchen. Fortunately Joshua was able to come out for a same-day estimate and scheduled work for just a few days later. He was prompt, courteous, knowledgeable, and left the space tidy after he was finished. We will definitely keep him in mind for any future projects in our home
Response: Thank you, Jessica for the 5-star review! We are happy to hear Joshua was prompt, courteous, and knowledgeable while working on your electrical. Customer service is our number one goal, and we will pass the praise along! We appreciate you choosing Michael and Son, and we hope to work with you again!
George Grabow: Contacted Michael and Son for general plumbing and pipe repair in a location that had very difficult access. One of their highly experienced plumbers, Eric Blackmon, called and asked to see if he could come early. I was overjoyed as our water supply had to be turned off. Erick immediately assessed the situation and briefed me on some of the complexities and how he planned to proceed with the repairs. He kept me completely informed of his progress and asked me to inspect the project when completed. He was very knowledgeable and shared some of that with me. He then asked if I needed any other repairs work and then made some expert suggestions of other potential problems that I should keep my eye on. This was a very friendly approach with no pressure applied - information only, and I appreciate that. I will certainly ask for him for any future plumbing needs. George 04/09/2022 Service: Plumbing pipe repair
Response: Thank you, George, for the 5 star review! We are happy to hear Eric was timely, informative, and knowledgeable while working on your home. Eric is a great technician and we are lucky to have him on our team! We will pass the praise along. We appreciate you choosing Michael and Son and we hope to work with you again!
Carol Willis: It is unfortunate that this company sends standard responses to complaints and does not reach out directly to the customer. If the person responding to my posting had taken the time to review my account they would see that I called and asked to be contacted by customer relations several times. I am stuck with this heating/hot water heating system that I paid $15,000 for and only worked for 3 months. I am very disappointed. This company installed a furnace and hot water heater system in November. Three months later I discovered water leaking from the system, there was water all over the floor. A tech came out on a Wednesday but was able to make the repair. The tech shut off the valve and had me turn off the system. He returned the next day and stopped the leak. Due to warmer than normal temps I didn’t realize the heat was not working and on Saturday morning the temperature in my house was in the 40s. A tech came out for the third time on Saturday but wasn’t able to fix it. I would have to wait until Monday. The tech returned for the forth time, was here for about an hour. He left saying that he thinks he knows what the issue is but it is 1100 on Monday and I am still without heat and hot water and waiting for the tech to return. I don’t have any confidence that even if this system is fixed that it won’t break down again. I began calling customer service on Saturday when it was clear that the system couldn’t be fixed. I asked for a replacement of my system. Unfortunately the people who could help were not available on the weekend. I waited until 8 on Monday and still had not received a called. At this point I was quite angry. I finally received a call back and I vehemently expressed that I wanted a replacement system. I was told it didn’t work that way and he wasn’t in the mood to be yelled at and hung up. I have been without heat and hot water since Friday and I am unsure when my system will be repaired.
Response: We are sorry to hear you're not happy with your experience with us Carol! Please contact customer relations via email at maurice.noori@michaelandson.com or call at 703-658-1128 so we can look into this and address this.
Katherine Musolino: Our technician came for a check on our air conditioning system and was very thorough in the system check and the review of the recommendations, noting was was necessary to address sooner and what we could watch and address down the line. The technician was on time, very courteous, and pleasant to work with. He took the time to explain each recommendation and to answer my many questions. We’ll definitely use them again in the future, and I hope to have the same technician work with us again! Services: HVAC system maintenance , Heating system maintenance
Response: Thank you Katherine for the 5 star review! We are happy to hear your technician was on time, courteous, and informative while working on your home. Customer service is our number one goal and we will pass the praise along! We appreciate you choosing Michael and Son and we look forward to working with you again!
Christine: Michael & Sons has done my furnace installation and electrical panel upgrade as well as regular maintenance on my A/C and heating. They are always professional and are mostly on time. They could be a little better about cleaning up after themselves but it’s not a huge complaint since they do a good job on the actual project at hand. There are small things I wish they would be more clear about such as they won’t be patching the square they cut out of my wall to work on the electrical panel so I have to find someone to do that as I’m not handy myself. They’re not the cheapest service but they’re not the most expensive and most of their services have a pretty good warranty that’s included. Services: Thermostat installation , Heating system installation , HVAC system maintenance , A/C system maintenance
Response: Thank you!
Hong Qiang: Our 15 year old water heater had to get replaced and I was able to get next day service through online scheduling with Michael & Son. The technician came right on time. It was a big job to be done by one person not to mention he has to go get the new unit and to haul away the old one. 5 hours later our hot water system is back in business. The technician is knowledgeable and patient. Great service and I will definitely recommend this company. Service: Water heater installation
Response: Thank you, Hong, for the 5 star review! We are happy to hear your technician was on time, knowledgeable, and patient while working on your water heater. Customer service is our number one goal and we will pass the praise along! We appreciate you choosing Michael and Son and we hope to work with you again!
R and D: Michael & Son - Plumbing – Shower Repair - 2/23/2022 The technician respected my property by putting on foot covers at the door (each time) and not parking in my driveway without asking. I appreciated that the technician followed health protocols for wearing a face mask. The technician asked about the problem and listened to my concern (“The shower will not stop dripping”). The technician explained his assessment of the problem based on his inspection and he offered a solution. He offered assurance that Michael and Son could fix the problem and the price (up scale) for the service. The technician completed the repairs promptly and professionally. After he completed the repair he showed and explained what he had done. While I am very satisfied with the completed repair, my confidence in Michael & Son could have been boosted higher if the specifics of the written warranty for the services and parts I received today was highlighted on the invoice. I am very satisfied! Service: Shower repair
Response: Thank you for the 5 star review and kind words! We are happy to hear your technician was respectful, prompt, and professional while working on your home. Customer service is our number one goal! We will pass the praise along. We appreciate you choosing Michael and Son and we hope to work with you again in the future!
Marlene Weiss: Jose, the plumber was extremely pleasant, well organized and very professional. If we can have him every time, I would be very happy. His Work is very clean and even answered all our questions. You truly have a great employee. Mr Ed Clark, the manager we worked with was extremely responsive. I know he only started working for your company but after over four months of calling, no responses or call backs from any of your managers, Mr Clark immediately called us back, has been nothing but awesome and saw to it that we got our bathroom done. He told my husband not to have the plumber leave until we were satisfied and Jose’s work was exemplary. With really fabulous employees on your team, my husband and I will remain loyal Mike and sons customers since we know those two are on the car. Mr Clarke, Jose, you don’t know how happy you have made us and after having a few very bad days, Jose lifted my spirit with his smile and at least add approach. We are extremely grateful! Jeff and Marlene Weiss Service: Plumbing fixture installation
Response: Thank you, Marlene, for the 5-star review and kind words! We are happy to hear Jose was pleasant, professional, and informative while working on your home. Customer service is our number one goal, and we will pass the praise along! We appreciate you choosing Michael and Son, and we look forward to working with you again in the future!
derek heston: Mark came out from Michael & Son. He was great! Professional, on time, and extremely personable. I asked if he would let me watch what he was doing so I could learn a little about what was going on and he explained everything every step of the way. He made sure I was all good with the finished result and was extremely pleasant. I see on their site they have a home care plan and I will definitely be getting that now because of how great Mark was. Service: Faucet repair
Response: Thank you Derek for the 5 star review! We are happy to hear Mark was professional, on time, and personable. Customer service is our number one goal and we will pass the praise along! We appreciate you choosing Michael and Son and we look forward to working with you again in the future!
3. Appliance & AC Services - Washington
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5
5 reviews
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Address: Washington, DC 20005
Schedule: Open ⋅ Closes 8PM
Telephone: (202) 558-2345
Business type: Appliance repair service
Bronwyn B: I was charged over $300 for a dishwasher "repair" that was totally ineffective. When I called to complain, was told that I would be charged $150 for a return visit. It took six phone calls to even get a call back from the tech. And my attempts to contact an owner/manager have been totally fruitless. This firm is incompetent and has no customer service ethic whatsoever. I would never use them again.
Michael Kane: Aman was a great resource!
TopNotch: Terrible service
Alya Waheed: Critical: Value
4. Asurion Tech Repair & Solutions - Washington
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5
213 reviews
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Address: 3510 Connecticut Ave NW, Washington, DC 20008
Schedule: Closes soon ⋅ 7PM ⋅ Opens 10AM Thu
Telephone: (202) 900-9525
Business type: Mobile phone repair shop
Haley Hughen: The staff here is fantastic. They do a free diagnostic and then will let you know the cost of repair. Candice was very knowledgeable and kind. They saved my laptop after I spilled water on it, I dropped it off on a Monday evening and it was ready Thursday morning for pickup. Will be back if I need any other repairs!
Zack Fowler: Positive: Professionalism, Quality, Responsiveness, ValueFast, easy, reasonably affordable. Extremely straightforward. What’s not to like? Plus, Amber, who did my repair (new iPhone 8 Plus battery) was an absolute delight. I’ll go right back here the next time I have a tech issue.
Madison Brumbaugh: I had an amazing experience with uBreakiFix, and particularly with Candice! Candice was super communicative and friendly throughout the process, always keeping me informed about what was going on. My laptop had been sitting around collecting dust for about a year, giving me the “blue screen of death” and an error message. I had tried to fix it myself but to no avail. Not sure how, but I guess once Candice was able to get past the blue screen and run the diagnostics on my laptop, it was all in working order. And I walked away without paying anything. ZERO DOLLARS. I will be recommending uBreakiFix to everyone I know! The easy scheduling, awesome staff, and free diagnostics will keep me coming back for sure!
Qiwei Wang: Just got my MacBook Pro back and had to write this review to thank the people here(they saved my life)! Dropped it on floor which resulted an impaired LCD and brought it to Ubreakifix, I assume it would take at least a week to get it fixed but it only took three days(dropped on Monday, Wednesday the parts that needed for repair arrived, and now I have it back on the same day). Faster and more satisfied than I expect with a fair price, and people there were really nice. Thank so much!
Djinni Field: I brought in a year old Nintendo switch that had suddenly stopped working. The staff was friendly, efficient and knowledgeable. They were able to determine the issue and get back to me quickly with the problem and cost of repair. Ultimately decided not to repair because the cost was more than half the price of a new switch, but would have felt confident using their service.
Team World: STAY AWAY FROM THESE INCOMPETENTS. THEY RUINED MY EXPENSIVE IRREPLACEABLE PC AND GAVE ME A CHeap pc that DID NOT WORK. And it took them 4 months to finish this trainwreck of costumer "service". The worst experience ever. I was on the phone with them for 30 hours combined, they should be kicked out of business.
Rachel Neild: Candice is great. I had some slightly frustrating communication with another member of staff. But my camera was fixed in the two hour window promised and the hairline crack on my screen did not degenerate.
Fidel Quintela: Took my Pixel 3 in to replace a bad battery. Turn around was a few hours and work was flawless.
Denise Diaz: Totally cool guy took my surface pro 7 to do what I thought was not really possible. I was just shooting in the dark. Nice place nice people. Good work.
5. H&M FIX iPad & iPhone Screen Repair - Washington
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4.7
181 reviews
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Address: 1629 K St NW #300, Washington, DC 20006
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (202) 944-0465
Business type: Phone repair service
Joi Wright: So I like how fast they are with repairs but I have had issues since getting my screen replaced. My phone feels like it’s been hacked because the screen freezes, scrolls and types by itself. There is no water damage to the phone. When I went to take it back, they were like show me how it does that. But it happens spontaneously and often. Also, they stated I used up a lot of my storage. Well I cleaned my storage and it’s the same. I took it to an apple tech and they told me that it’s the actual screen repair. It has nothing to do with my storage. And now im upset because I knew it. My phone was not doing this before when I had the crack 😩. I truly wish they would have listened to me and actually tried to figure it out more. I appreciate how cool they were but the execution was not great.
Aviva Gould: Great and super fast service!! Very expensive and would not recommend getting a screen protector because it cost an extra $20 (my mistake), but great service would definitely recommend! My iPhone XR screen replacement was 135 but then 170 with tax tip and screen protector
Michael Baskin: HM repair provided speedy and efficient service for a cracked iPhone SE screen. I came here because of the positive reviews and was not disappointed. I reached out for a quote and they fixed the iPhone screen for the quoted price of $69. They repaired part of the frame to get a totally shattered screen replaced and the new screen works well. Very impressed with the quality and speed. Also pleased with their customer service. At the store, they up sold to a screen protector for $15. When I got home the iPhone screen protector was broken but they were magnanimous in resolving the issue. They do not have a warranty on the screen protectors sold. They’ll have you in and out in no time and take appointments which made the entire process seamless and easy. If I break another screen, I’ll return to HM for their service.
Response: Thank you for your feedback!
Joe L: Very responsive from the beginning. Worked with me to get me in on my tight schedule. Greatly appreciated. The office is nice and cosy. Work was completed quickly and screen seems to be operating as it was before it was cracked. I reached out to several other places before this one, some of the more popular ones and they gave me the run arounds. Quoted me a price of 400 dollars, which was more than half of what H and M charged. Not only that but the same place also quoted a repair time of 4 hours. H and M had me out in 20 mins.
Response: Thank you for your business and support, while we do our best to serve our clients.
Tomas Luzuriaga: Positive: Professionalism, Quality, Responsiveness, ValueI called to make an appointment. The gentleman was very accommodating and stayed after shop hours just to help me. When I got there they were friendly and got right to work. The fixed my phone in under 25 minutes (IPhone 8). The prices were fair and honestly cheaper than any other places I considered. 10/10 would recommend.
Response: Thank you for your feedback!
Jasmine Pazmino: In my entire life I have NEVER, had a broken screen on my phone so when it happened to me I didn’t know where to go. Regrettably, I found myself in a situation where my phone screen cracked after being in my sweater pocket and getting in the car where is got slammed in between the door. As this happened on a Saturday afternoon, I began searching for repair shops late that night. That is when I found this GEM of a repair shop. I called them as soon as they opened Sunday morning and scheduled an appointment for that afternoon. It literately took me longer to get their from where I live in NOVA than it did for the actual repair!?! I was out in under 20 ish minutes! Pricing was upfront and the convenience and quality was impressive. I am so thankful and would totally recommend them!
Response: Thank you for your feedback!
George John: The technician came to my work within 15 minutes of our initial phone conversation. He was courteous, and we had a great conversation while he fixed my phone LCD/glass, which took 10 minutes altogether. The repair/part replacement cost was very reasonable. I highly recommend this company!
Amber Ketchum: Positive: Professionalism, Quality, Responsiveness, ValueHe was quick to respond to my request for a quote and definitely had the best price to repair my iPad Pro. He was very nice and turned the job around quickly. He even put on my new screen protector for me (I tipped him for the extra service and so should you ;). I have this guy on speed dial for my tech woes from now on!
Response: Thank you for your support and feedback!!!
Racquel Man: I called earlier this AM for a quote and the tech was very nice and helpful and set me up for an apt later that same day. Called to confirm my arrival and was very gracious that I was running about 30 minutes late! I was in and out in less than 45 minutes with a new screen, glass protector and protective case for a great price.
Response: Thank you for your feedback!
6. Asurion Tech Repair & Solutions - Washington
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4.3
41 reviews
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Address: 1519 Wisconsin Ave NW, Washington, DC 20007
Schedule: Closes soon ⋅ 7PM ⋅ Opens 10AM Thu
Telephone: (202) 998-3811
Business type: Mobile phone repair shop
Maria Camila Villarraga: I had the most amazing experience with the uBreakiFix location in Georgetown. Darryl went above and beyond, he provided excellent service, giving a prompt screen replacement to my phone, and solving my order request with utmost professionalism. Loved it! Highly recommend.
Jesse rector: I will say that my rating was initially going to be 1 star because the customer service line was not only unhelpful, they gave completely wrong information on three different occasions. The manager at the Georgetown location, Darryl, changed my opinion. He called me directly to talk through my issues amd then proceeded to fox the problem quickly, correctly and affordable. I would never use the customer service line, but will use this location for my needs from this point forward!
Charles Stewart: Location may seem hard to find but it is not. They had great service and fixed my phone issue in less than 30 mins. Probably less honestly. The employee that helped me (I believe his name was José) was very helpful and even walked me through the process it would take to fix my phone. I’m glad I found this location. I recommend this location and I look forward to coming back.
Tristan Lee: Had a messed up phone display, brought it in and they had it fixed in 1 hour. Great, friendly, efficient service. Reasonable pricing. Thanks guys.
David Isenberg: Yesterday I brought my phone in to have the battery replaced. I picked it up at noon today right after they opened. They did a great job. I would go there again.
Tim SIlva: They should call this place “WeBreakDelayFixingIt.” I took my phone in for a screen replacement on a Thursday. They said it would take 2 hours. Then they called to say they broke my phone’s battery and did not have the right type in stock, so had to order it. They expected it to be in the next day. Late the next day I had not heard from them, so I called and left a message. They did not return the call, so I went down there in person. They said the replacement battery had not come in but should on Saturday. But it didn’t, so the new expectation was Monday. But it didn’t come on Monday, either. I really was going to need my phone on Tuesday and was leaving town on Wednesday. So, I went down again, desperate, this time to take them up on their repeated offer of putting my SIM card into a loaner phone. But when they did this, my account was automatically canceled, and I could not make any calls. All along they had promised this as an easy solution and never warned me this negative outcome was possible. And it was my second wasted trip to their store. I left, still without any phone, very angry, hoping the new battery would arrive on Tuesday. On Tuesday afternoon it was finally fixed—5 days after drop-off, instead of 2 hours. (Clearly, they don’t do a good job of keeping enough back-up batteries in stock, and don’t have enough sources to quickly find parts they need.) The main manager agreed to give me a full refund on the repair job, but I had to ask for it. Someone who really cares about customer service would have offered this to me without prompting.
Response: Hello, Tim. Thank you for your honest feedback. We deeply apologize that you were not fully satisfied, and we hope to have another chance to leave you with a better impression. Please don't hesitate to reach out to us at 1 (877) 320-2237 Monday–Saturday 10AM-10PM EST, and Sunday 12PM-8PM EST if there is anything we can further assist you with.
Cristina Martinez: Positive: Professionalism, Quality, Responsiveness, ValueI loved my experience here. They helped me call provider to check if I had insurance and quickly fixed my phone. I really appreciate how fast and helpful they were. They genuine parts and do multiple tests to confirm that everything was I. Working order. Highly recommend coming to this location.
LAURA GRAJALES: The manager of this store, Darrell, had absolutely no idea what he is doing. I went to the location in person as a walk in. I had previously had my phone screen fixed by a an employee who was great and fast. I have no idea how his boss, the manager Darell, became manager because he did not know how to do a simple screen replacement for my iPhone pro max which has been out for over a year. How is it possible that the manager does not know, does not seem to care to learn and has never had to learn how to replace an iPhone pro max 12 screen. Clearly there’s no training going on at this store since the manager himself does not know how to do the job. He had no idea how to file a claim and also did not know how to fix the phone. He asked me to go to a different ubreak location or come back on a different day when his employee who actually knows how to do the job would be there. I could not believe what I was hearing and going there was a complete waste of my time.
Response: We always want our guests to have a memorable experience within our stores, and I apologize if we have fallen short. If there is anything that we can do to improve your experience with us, our Customer Support team would love to know! You can reach out to them at (877)320-2237 Monday through Saturday 10AM to 10PM and Sunday 12PM to 8PM EST. Thank you and we look forward to hearing from you.
7. Asurion Tech Repair & Solutions - Washington
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4.6
61 reviews
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Address: 2300 Washington Pl NE #107S, Washington, DC 20018
Schedule: Closed ⋅ Opens 12PM Thu
Telephone: (202) 998-0626
Business type: Mobile phone repair shop
Josh S: Excellent experience. James called me before my appointment to discuss the issue with my phone, gave me the opportunity to drop my phone of early, and finished the repair way faster than expected. I was kind of dreading this experience, but it ended up being fast and easy. Highly recommend James!
yung leaf: Did exactly what they said they’d do, fixed my phone screen and it works good as new. They even threw in a extra screen protector which is fire. Service was great and the vibes if the store were awesome too, just a great place to go to get your phone fixed in general.
Lydia La Motta: Had my Pixel 5a screen replaced here via an insurance claim. The communication before the appointment was great and everyone at the store is super friendly. Replacement was ready precisely at the expected time. Thank you!
Siobhan Perkins: These amazing humans fixed a pixel phone in 3 minutes that I thought was surely unrepairable. They were so kind and helpful. I only regret not going to them right away but will do so for any kind of phone issue in the future. Thank you thank you thank you!
Dr. Norman “Mickey” Gallimore: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueI have had my new phone for 2 months and no one has been able to help me until I came here. Brittney has patience and is very kind. She went above and beyond to assist me with my lphone. I highly recommend this place and coming to see her. Now I am able to utilize my phone for the 1st time since I got it. Thank you BrittneyServices: Diagnostic scan, Screen repair/replacement
Viviana A.: Very nice service. I got my screen fixed after a bad break and now it’s works perfect. It was very quick and well done. The guys were very kind.
Bob Lamb: Five stars for integrity. They could have upsold me or tricked me into paying more, but instead they did the (minor) repair that needed to be done. Took all of five minutes. Really grateful!
8. STM Services L.L.C. - Morningside
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4.8
21 reviews
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Schedule: Closes soon ⋅ 7PM ⋅ Opens 7AM Thu
Telephone: (202) 375-4097
Business type: HVAC contractor
Tgdarv King: My heat pump stopped working on the coldest day this winter. I called and a gentleman came out(I think his name Hale or Haile) within one hour. He was able to diagnose, purchase and installed a new compressor the same day as he was concerned about our new baby. I would recommend STM Services to anyone in the DC area looking for a quality, knowledge HVAC contractor. Thanks STM.
Z. Melodee Hester: STM Services was dispatched to work on my central air conditioning unit through my home warranty company. From the initial contact via telephone, Mr. Haile was extrememly professional and accommodating to my schedule (which was amazing considering the high volume of service requests because of the hot temperatures!) STM Services maintained contact throughout my entire service time and Mr. Haile diagnosed the issue and carefully described what it was and what he was doing to make the repairs. I would highly recommend STM Services for any HVAC issue!
Deborah James: STM services recently fixed my Trane HVAC system. Haile was totally professional, did a great job and I am very pleased with the service! In addition he clearly explained to me what the problem was and even showed me how I could try to fix it in the future. Thank you for a job well done! Would use them again and highly recommend.
Response: Thank you Ms. James
Lydia Tadesse: The most dependable HVAC solution company within the DMV. Haile and his team have been servicing our home for the past 10years. Within those 10years of services rendered, there’s not been an incident where we were not satisfied with their level of performance and insight. They are always leveling up their sevices by keeping us abreast on how to maintain our units, accommodating on scheduling, cleaning up after their work, as well as, maintaining a level of integrity on what they do, whether it be a small or large job! Keep up the good work, STM services.
Response: Thank you for supporting us of the years, we appreciate your business.
Karen Jones: The service I received from STM Services, LLC (Mr Hollis Brown) was more than I was expecting. The first company I called said they could not service me for 2 weeks out. So I called my insurance company they gave me the STM Services number. I got an appointment the same day Mr Hollis Brown called me that afternoon he came out I had heat that evening. I would recomment STM Services to everyone for heat or A/C service. I want to say how professional Mr. Brown was when he came to my house he check my furnace out and knew actually what the problem was. If needed I will be using STM Services again. Prompt and Professional service. KD
9. Astound Broadband Powered by RCN - Washington
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3.1
119 reviews
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Address: 3734 10th St NE, Washington, DC 20017
Schedule: Closed ⋅ Opens 8AM Thu
Telephone: (800) 746-4726
Business type: Internet service provider
Amy Li: Would not recommend if you ever plan to switch to a different provider!!! I moved from NY to DC and wanted to cancel my account, as I switched to a different local provider. I have called 3 separate times, have been on hold for more than 1hr combined, and have gotten hung up on twice. When I finally connected with a representative, they said they would email me a return mailing slip to return my router, but they never sent that email, and now I am back on hold waiting for a representative. They truly make cancelling a headache.
Response: Hi, Amy! Thank you for sharing your recent Astound powered by Grande experience. I'm sad to hear you left our service family; I would have loved the opportunity to personally review your account with you to ensure that you were totally satisfied. Pease email me at social_reviews@astound.com with "Attn Jackie" in the subject so I can make sure you receive your equipment return label. Thank you for the time you spent with our service family. -Jackie
phyllis richardson: The worst internet provider out there. I have 300 mbps and their services only work with prime video. It does not work with sling, discovery plus, paramount plus, Netflix, etc. RCN cares nothing about their customers and making sure their services work. It’s sad this building only offers RCN. Never had any problems when I was with Xfinity. I hate I moved. The building is beautiful but the services they offer is garbage.
Response: Hello, Phyllis! Thank you for reviewing your recent experience with Astound powered by RCN. One of our goals is to deliver reliable service. I understand how frustrating this issue must be. I'd be glad to review your account and determine the best way to resolve your connection issues. Please email me at social_reviews@rcn.net with "Attn Jackie" in the subject so I can better assist you. Thank you for being a valued customer! -Jackie
moshe work: RCN was okay, but this company is terrible. They jacked up my internet to over $190 a month without me agreeing to that or even receiving notice. I promptly cancelled my service and switched to tmobile ($50 a month with no increases.)
Response: Hello, Moshe! Thank you for sharing your recent experience with Astound powered by RCN. (We are the same company we have always been, just with a new, exciting name!) Providing a variety of affordable packages is very important to us, and I'm sad to hear you chose to disconnect your account. I would have loved the opportunity to review your account with you so we could ensure that you are getting the best value possible. If you have any remaining questions or concerns that we can help you with, please don't hesitate to email me at social_reviews@astound.com with "Attn Jackie" in the subject so I can better assist you. Thank you for the time you spent with our service family. -Jackie
deborah speight: Service was horrible, if I could give them a 0 I would ,rep said he could save me $75 dollars a month, only saved me $25, technician’s customer service was poor, left trash on my floor, couldn’t get TVs channels to come on, or Wi-Fi, left saying he would return in half and hour, never called or came back. Rep promised to get my landline phone number back, he didn’t, someone already had my old landline number, rep said cinamax was included with package, no cinamax…. Called RCN to come get their equipment and reconnect my old service, was told I have to call old service to reconnect me plus I have to fedex the equipment back to RCN, it needs to go in the trash along with the company! … one big headache!
Response: Hello, Deborah. Thank you for reviewing your recent experience with Astound powered by RCN. We strive to provide affordable, reliable service and the highest level of customer care. I'm so to hear that you chose to disconnect service. I would have love the opportunity to personally resolved your concerns. Please email me at social_reviews@rcn.net with "Attn Jackie" in the subject so I can better assist you if you have any questions/concerns that have not been resolved. Thank you for the time you spent with our service family! -Jackie
Bryce Hunter: If you have never been use to 390MB of service, don’t expect to get with RCN/Astound. The 1G is more like 325KB. Don’t waste your time.
Response: Hello, Bryce! Thank you for sharing your recent experience with Astound powered by RCN. One of our top priorities is to provide fast, reliable service at all times. I understand how frustrating a slow connection can be issues can be! I'd be glad to review your account and determine the best way to resolve these concerns. Please email me at social_reviews@astound.com with "Attn Jackie" in the subject so I can better assist you. Thank you for being a valued Astound customer! -Jackie
Redietu Haile: Excellent internet service for an affordable price and the BEST part is that it’s so easy to get a hold of customer service and they ALWAYS help out! What an awesome service! Very satisfying!
Response: Hello, Redietu! Thank you so much for sharing your recent Astound powered by RCN experience, and for rating us with five stars! We are always glad to serve you. -Jackie
A C: Pretty disappointing internet service. Have had repeated internet/wifi disconnections/disruptions over the last three months and the internet speed is remarkably slow — I’m paying for high speed service but getting ~1.3mbps on average. RCN has done very little to resolve the issue despite my repeated requests for assistance. I definitely do not recommend RCN to anyone.
Response: Hello, A C! Thank you for sharing your recent RCN experience. One of our top priorities is to provide reliable service, and I understand how frustrating service issues can be. Please email me your account details so I can better assist you. You can reach me at social_reviews@rcn.net with "Attn Jackie" in the subject so I can better assist you. Thank you for being a valued RCN customer! -Jackie
10. Real Mobile Repair - Washington
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4.9
132 reviews
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Address: 1915 7th St NW, Washington, DC 20001
Schedule: Closes soon ⋅ 7PM ⋅ Opens 10AM Thu
Telephone: (703) 867-6604
Business type: Phone repair service
Asanté Marrow: Mohammed was SO SO nice, friendly, and helpful!! He informed me about a lot of things that work with my phone and saved me a lot of time and money!! I 100% recommend them, even if you just have questions. Very nice people.
Miranda Dixon: Great quick service. They ordered the part for my broken Samsung screen, it was there the next day, and they were able to fix my phone in an hour while I got lunch.
Milan: Super fast, excellent service, friendly, efficient and probably the best price in DC. Nasser rocks as well the whole team next door! I am truly impressed!
Rosalinda Edwards: Would definitely recommend them again and again to anyone needing a screen repaired. Fixed my IPhone 📱 screen for me in 30 mins. I was able to go pick up a smoothie and by the time I had made it back it was ready. Great Service would definitely utilize their services again, plus the waiting music is a whole MooD and then some.
Rqkih Ibrahim: Definitely A+ customer service!! They fixed my iPhone screen/home button and iPad screen all for a reasonable price and it looks as good as new. Highly recommend checking this place out if you don’t want to break your bank to fix your devices.
art barrientes: 1st time writing a review ever. Honestly never felt the need to do one before until today. But I smashed my phone and shattered the screen. Googled some shops in the area and stumbled across this place. Called and Mohammad said he could fix it in 15 mins. It took me longer to drive there than it did for him to fix my phone. He was upfront about prices and gave me several options that best suited my financial situation. Hope to never need another fix but if I do it will be there.
Merika Coleman: I am visiting DC for a conference and the State of the Union Address. I broke my screen during the conference. Mohammed came to my hotel to fix the screen and saved the day!! He was pleasant and worked really fast to get my phone back up and running!!
11. Yared Phones & Electronic Services LLC - John Adams
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3.2
30 reviews
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Address: 3819C S George Mason Dr, Falls Church, VA 22041
Schedule: Open ⋅ Closes 9PM
Telephone: (703) 379-6666
Business type: Cell phone store
Dan Abraham: He ripped me off he can’t fix my phonegives False promises and surprise charges pleaseDO NOT FORGET to Ask RECEIPT0 ⭐️Zero
Mesfin K: Never go here, this guy do not know basics of customer service. Very rude and bad attitude towards his fellow hahesha people . I wish I could give him 0 star if possible. I took my iPhone to have its screen replaced but he damaged it by replacing wrong screw; when asked what he did and to make things right he talks in a dismissive manner and provoke people to react and then insult its own customers. ይህንን እምታነብ ወገን ገንዘብህን ከፍለህ ለመሰደብ ካልፈለክ እዚህ ሱቅ ባትሄድ ይመረጣል:: ምንም ችሎታ የሌለው ዩቱዩብ እያየ ውድ ስልክህን እሚያበላሽ የለየለት አጭበርባሪ ነው!!
Ruth Taye: This guy named Yared supposedly the owner is a very rude and unprofessional person. To say “I won’t give refund back” to the iPhone he didn’t fix at all is one thing but to insult saying “ayet fit and den’gay rass “ is very disturbing and shocking. You sure shocked me and made me cry uncontrollably and may you and your family never cry or be insulted like you insulted me for no reason. May God forgive you. May the $74 you took without fixing my phone give you and your family health and peace. Darkness can’t drive away darkness but light. May Jesus who is the light give you a good heart and may you not wound anyone else by insulting them because words can hurt people more than anything else.
Hilina Yetna: He is a thief. Don’t ever go here. The most disrespectful person. He can’t fix anything and then will try to charge an absurd amount. I hope he loses all his customers... he is an idiot
Kidus Ketema Kebede: Very unprofessional. He is rude and he insulted me just because i asked him to tell me what’s wrong with my phone. Worst customer service 0/5
Ephrem Getaneh: Great customer service. It has everything you need. Any problem with your phone can be fixed here.
12. PHONE REPAIR CENTER - Washington
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4.9
264 reviews
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Address: 4051 Minnesota Ave NE Suite A, Washington, DC 20019
Schedule: Open ⋅ Closes 8PM
Telephone: (202) 808-8965
Business type: Phone repair service
Ashton Ashton: I absolutely love phone center, I dropped my phone off they repaired my screen in 15-20 mins. They were professional and very fast. I highly recommend there services.
BiiG MEL: Very good fixed my iPhone xr fast very clean and prices cheap even gave me a free screen protector!
Javon Henson: It’s good it was able to fix my wifey phone and gave me the best deal and I appreciate doing buisness with them
Ja'Kila Tate: Positive: Professionalism, Quality, Responsiveness, ValueWillie was very friendly and patient with me. He fixed my phone in a timely manner and for a reasonable price! If you ever need your phone fixed, please check them out!!
Response: We pledge to keep your technology running and never let you down. Thank You.
Ornella Mouketou: Positive: Professionalism, Quality, Responsiveness, ValueMo is a gentleman ! Thank you so much For but professionalism, the courteousness…all of which was great! I will never step foot in another location to get my phone fixed because this one is convenient.
Response: We pledge to keep your technology running and never let you down. Thank You.
David Simpson: Positive: Professionalism, Quality, Responsiveness, ValueThis business has saved my phone several times due to my clumsy hands. Thankfully they are professional, very polite and very swift. Also recommended a case so I don’t have to come back so often. Lol.
Response: We pledge to keep your technology running and never let you down. Thank You.
Whitney Alston: I came to this store for the first time and the experience was amazing. The staff was friendly and had everything I need and the price was very reasonable. Will recommend this store to anyone
Response: We pledge to keep your technology running and never let you down. Thank You.
The official Dee: Very good business cheap price and even cheap price to get screen repaired!
Response: We pledge to keep your technology running and never let you down. Thank You.
Ebony Williams: They are really good with fixing phone and etc I always come here to get my products fix seriously 😊😊
Response: We pledge to keep your technology running and never let you down. Thank You.
13. uBreakiFix - Washington
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4.6
299 reviews
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Address: 1722 7th St NW, Washington, DC 20001
Schedule: Closed ⋅ Opens 12PM Thu
Telephone: (202) 926-4170
Business type: Mobile phone repair shop
Colleen Brady: Cornell was incredibly helpful in troubleshooting around my cracked phone screen, identifying the issue was isolated to my screen protector, and quickly installing a replacement screen protector. Excellent service. Much appreciated!
Sean Blink: This a review more for the scheduling system rather than this actual location, which seems to be staffed by lovely competent people. The store hours changed but Asurion, the company that owns UbreakIfix still let me schedule an appointment for a time when they were closed. Pretty annoying, and concerning since this is, you know, a tech company. Geek Squad, here I come!
Carsia Robinson: I have Home+ (great product honestly) to get two of my laptops fixed, they staff were open and kept me in the loop of things, gave me status updates along the way.
Kevon Harris: Positive: Professionalism, Quality, Responsiveness, ValueI went into UBreakiFix today with a screen that was fractured very bad and now my screen is completely new. Also the staff there was very professional, respectful and attentive to everyone.
14. Vision Appliance Repair - Washington
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4.9
437 reviews
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Address: 1604 25th St SE, Washington, DC 20020
Schedule: Closes soon ⋅ 7PM ⋅ Opens 7AM Thu
Telephone: (202) 602-7775
Business type: Appliance repair service
Cara Elkins: Vision Appliance Repair are a wonderful company. I have just had my stove and freezer worked on by Chad. He was incredibly knowledgeable, professional and went the extra mile both to repair my appliances and to explain the problems and solutions to me. I have also had Vision work on my dryer and my washer and each and every time, every technician has been timely, knowledgeable and professional. I recommend this company in the highest and will only use them going forward. Services: Stove & cooktop repair , Refrigerator/freezer repair , Washer/dryer repair
Andrew Poissant: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueThe technicians were professional, quick, up front, and clear in their repairs and service. High quality for relatively low price! My oven took them over 4 hours and the repair job only cost $249 excluding parts. Very reasonable.Service: Oven repair
Aaron Chaletzky: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueMax and Adam did a great job of replacing the valves on our washer. They were very communicative about acquiring the part (during a snowstorm) and were on top of scheduling. They were neat, masked and professional. Very good experience overall!!Service: Washing machine repair
Scott Burger: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueWorking with Vision Appliance Repair was easy and quick. Their technician Chad was prompt, communicative and conscientious. He performed the work needed to fix our ice maker and even followed up with me the next week to confirm everything was working properly. I would highly recommend them for your repair needs. Thank you Chad!Service: Freezer repair
Mark Lumpkins: Very reliable company. Chad came to my house on time and fix my machine in 0.2 seconds. Definitely having these guys on speed dial. Thanks Vision Appliance!!! Service: Washing machine repair
Tesfaye Gari: I have a 3 year old Whirlpool Refrigerator and the ice maker stopped working. I called got scheduled but the technicians who came worried about only his $60 checkup fee and said the door needs to be replaced which costs $900 or more and additional equipments which adds up over the price of the refrigerator. Doesn’t worth calling Vision Appliance. I personally don’t recommend at all and if there was a zero star I would give that. Hope some one learn from my mistake
Response: We are sorry that you feel that way, but I need to clarify the status of your fridge. When the technician came to do the diagnosis, he realized that the problem was with the harness, some wires at the bottom of the fridge door were cut and that’s why the Ice Maker stopped working, clearly this usually happen because of owners misuse, by opening the door to the maximum extend and very strongly. The damage there will not be fixed by reconnecting or extending wires because it is dangerous and not reliable, since with the opening of the door the connections will expand again and get loose, this could cause an electric surge. The only way to fix this problem is to change the door, as the wires are permanently fixed to it. We have called you and left a message to contact us and we also offered to refund you the service charge of $59.00 but you did not come back to us. At Vision Appliance Repair, we take all reviews seriously and into consideration to improve our service, but we will not accept bad reviews when it has nothing to do with our technicians or service.
kerricha cox (Kasey): Vision appliance repair is a great repair company, they came did a diagnostic on our dryer. Within a couple days they came with a new motor and clean our our dryer. Now it works great. I am really happy with it so far.
Pat Saxton-Plummer: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueChad was Awesome!! Totally knowledgeable in his craft, fast and trusted. This was my first encounter with Chad and I am a lifelong customer.Service: Dryer repair
Contricia Tyson: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueChad serviced my washer. He was professional and friendly. I highly recommend Vision Appliance Repair and I will use them again.Service: Washer/dryer repair
15. Astound Broadband Powered by RCN - Washington
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3.2
109 reviews
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Address: 5756 Georgia Ave NW, Washington, DC 20011
Schedule: Closed ⋅ Opens 9AM Fri
Telephone: (800) 746-4726
Business type: Internet service provider
D L: Loved RCN for many years until mid-2021. After many outages, almost always on Mondays for our set of units, we finally had several workers come into each of the three units. All they did was walk in, look at our modem, run a speed test, and leave. Of course we paid for each of those service calls. Magically the service was great for a few months until recently. Monthly service doubled after Astound Broadband took over. Service dude on the phone hung up on me the first time then was less than sympathetic when I finally talked to him. Use RCN/Astound Broadband for a promotional fee then switch to a better company after that has run its course. I am currently looking at other providers.
Response: Hello, D L. Thank you for reviewing your recent experience with Astound powered by RCN. We strive to provide reasonably priced service, a reliable connection and the highest level of customer care. I'd be glad to review your account and determine the best way to resolve these concerns. Please email me at social_reviews@rcn.net with "Attn Jackie" in the subject so I can better assist you. Thank you for being a valued customer! -Jackie
Richard J Breault: RCN installation person ,was top Notch.very personable And efficient.I was throughly pleased with ,..my install,,.and,up and running, timeliness,of use. Since,..my installation,...the only, disappointment,is the occasional buffering,of video or signal during a watching of some Movies,on Showcase channels. Otherwise,I am happy with my purchase of RCN se vice.
Response: Hello, Richard! Thank you for sharing your recent RCN experience. I'm glad to see that your installation went well and they you've been enjoying service for the most part. I would be glad to assist you with your technical concerns. Please email me at social_reviews@rcn.net with "Attn Jackie" in the subject so I can better assist you. Thank you for being a valued customer, and welcome to the RCN service family! -Jackie
Maureen Vilchez: Awesome and efficient services were provided to me and my family. I was surprised with the turn around time to get everything set up. I called Thursday and my services were set up by Saturday. In addition, I got a great promotion!
Response: Hi, Maureen! Thank you for sharing your RCN experience, and for rating us with five stars! Welcome to our service family! We are glad to serve you! -Jackie
MaryAnn Griffin: I have been an RCN customer for 6 years and each year the price creeps up with no increase in value or services. Reaching a customer service rep takes so long it is maddening (and that is before the excuse of Covid). Any time I would call they would thank me for my "X years of service" but NEVER offered to upgrade services for that loyalty. When a service was needed, the technicians NEVER came within the scheduled slot and were often rude and unprofessional. When the bill finally hit $190/month (15% increase "because it was January", according to the customer service rep) for slow internet, about 10 tv channels and home phone, I bailed!
Response: Hi, MaryAnn! Thank you for reviewing your recent experience with RCN. I understand you have some billing concerns, and I would be glad to look into this for you! We want to make sure you're getting the best possible value. Please email me at social_reviews@rcn.net with "Attn Jackie" in the subject so I can better assist you. Thank you for the time you spent with us as a valued RCN customer! -Jackie
Ed Barber: The response was prompt, and service was restored though it took longer than initially estimated -- probably because it was an area problem, not one confined to us. We did not have any personal contact with RCN personnel, though when we have had such contact in the past, they have been uniformly professional, personable and efficient.
Response: Hello, Ed! Thank you for sharing your recent RCN experience. We're glad to hear that your concerns were resolved and that you've experienced some great customer service! Thank you for being a part of our service family! -Jackie
16. Dr.Smart Fix-Smart Phone and Tablet Repair Center - Washington
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5
6 reviews
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Schedule: Open ⋅ Closes 9PM
Telephone: (202) 350-1320
Business type: Electronics repair shop
Chrissy Fiore: Phone screen was replaced within a few hours with pick-up and delivery service of the device. The cost was comparable to any other repair shop that I got an estimate from in Washington, DC to replace a cracked phone screen (except without the hassle of going to a repair shop). Highly recommend!
Mohammad Imran (Designer Enthusiast): I’ve had 3 broken smartphones in the last two years, which is a real shame. I looked up some reliable repair shops online a few days ago, and came across this. I took all phones to them on the same day, and I got them back the next day, working like brand new.
Ali osman Aydın: customer service is very good.The guy fixed my phone with in 15min . Screen quality is very good.Amazing service!!!!
Mustafa Ozdemir: No Time? Urgent? Cell Phone Repair...Free Pick Up And Delivery Service...Good Idea...!!!
17. GB Wireless Cell Phone Computer Repair - Arlington
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4.8
77 reviews
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Address: 2801 Columbia Pike, Arlington, VA 22204
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (703) 505-9717
Business type: Electronics repair shop
A. S.: If you have an iPhone and need your battery replaced, I’d suggest you go the Apple store. I got mine replaced here 6 months ago and the battery never worked as well as the original. It currently only lasts at the most about 6 hours after being fully charged with normal use, requiring me to charge it several times each day, and battery health is already reduced to 91%. Not sure if all batteries here are like this, I got a dud, or something else is going on with one of my apps (not seeing any red flags when looking at app battery usage). Also realized afterwards that battery replacements at Apple are actually less expensive than here. So no reason at all to not just go to the original manufacturer and know for sure you are getting what you should.
Alexandria Williams: Was exceptionally communicative and responsive. Repaired my computer quickly and the price was very reasonable. Since they complete both software and hardware repairs to all digital devices, I highly recommend this repair person.
Response: Thank you for taking time to leave us review. We are glad that we were able to help you out
Earth Shine: Great service. Got my Screen repaired in less than an hour. Looks like brand new. The owner was very polite and professional. He also had some nice cases and other accessories for a very reasonable price Highly recommend!
Response: Thank you
John Binhack: Quick, friendly and convenient service. The person at the front desk was able to clean the lint out of my phone charger port in 10 minutes.
Response: Thank you John!,
Siobhan Rohan: Hidden gem on Columbia pike! I’ve gone to this place twice now- both times I have received exceptional service. The owner is extremely professional & reasonably priced. The last time I went, I had called a UbreakIfix for a quote to fix my broken iPhone as I have just moved 30 minutes from Columbia. They wanted to charge me 3 times the amount, keep my phone for a minimum of 5 hours with the potential of keeping it a few days & they tried to con me into buying a new iPhone battery. I called my tried & true place where he explained everything & fixed my phone in about 30 minutes for 1/3 of the price. I will definitely keep driving the 30 minutes to this location. Trustworthy & experienced staff members.
Response: Thank you Siobhan, we are glad that we were able to help you out.
Jesse Tran: Really fast service. Was done repairing an audio issue on my iPhone, and it took less than 3 hours. Great service and speed. Will be reaching out again, if any problems occur.
Response: Thank you
Jim Ying: My kid’s iPhone 8 was water damaged. No matter how Apple Genius Bar and several repair shops tried to rescue the phone, it just could not get out of the recovery mode. Despite one of the shops told me no one can repair this phone, I kept calling around without much luck until I spoke with Gal at GB Wireless Cell Phone Computer Repairs. From my initial brief phone conversation with him, I felt he is a guy who has some exceptional experience that gave me some hope. I was convinced his repair shop would be my best bet. I decided to drive for 40+ minutes from Maryland to Arlington, VA and dropped off the phone. I called for a few times to ask for the progress and realized there were a lot of troubles with this phone. But a week later, he called me back and told me the phone is repaired and ready for me to pick up. And he charges a very reasonable fee. Imagine how much those Apple “Genius” guys would have costed me after this amount of work was done to save the phone. I’m really impressed with Gal’s skills and fair price, and he was very pleasant to talk with. I highly recommend this repair shop and will absolutely go back to him if I need to repair anything again.
Response: Thank you Jim, we are glad that we were able to help you out.
Abyi Yeshigeta: I went to GB Wireless for water damage repairs to my iPhone XS Max. Gal was simply phenomenal and brilliant in quickly diagnosing the issue and providing a number of affordable options. I was very pleased and satisfied with his exceptional level of professionalism, courtesy and friendly demeanor. I highly recommend Gal from GB Wireless and plan to go to him in the future for all my mobile device repair needs. Gal is great at his craft and went above and beyond what I asked to get my phone working.
Kelly Bransome: Called first to see if my Samsung tablet could be repaired. I was met with a professional and friendly voice. I was quoted a price and to my surprise a promise that the work cb done in one day. I dropped off the tablet, did a few errands and returned later. My tablet looks great and works fine. I got some free advice on features and will most likely bring my PC in for diagnosis. I feel confident recommending GB Wireless.
Response: Thank you Kelly, we are glad that we were able to help you out.
18. iPhone Repair Services - Washington
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4.3
6 reviews
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Address: 820 H St NE, Washington, DC 20002
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (240) 764-9795
Business type: Repair service
Briiane Miller: This place is a Hole in the Wall That you should NOT walk past. This place fixed my iPhone in 30 minutes, it’s affordable and customer service was on point. Stan is the MAN to ask for, and the Boost store next door is where you need to go for all you phone accessories. ❤️❤️ Love them! Felt like family.
Elijah Woodard: My screen continues to go black after getting it fixed here ..
Response: Hi elijah , when was this repair done? I don’t have a record of a repair for you. Come and visit us so we can resolve this issue.
Kayla Lyons: They made me so happy, my phone looks brand new, the screen looks amazing. Thank you guys.
Omar Range: Service was great, they really helped me out with all my repair needs. Thank you.
Asia and Shae: Positive: Professionalism
19. uBreakiFix Eastern Market - Washington
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4.5
491 reviews
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Address: 409 8th St SE #200, Washington, DC 20003
Schedule: Closes soon ⋅ 7PM ⋅ Opens 10AM Thu
Telephone: (202) 987-6342
Business type: Mobile phone repair shop
Antoinette LaVey Williams (ALaVeyWill): They were very thorough with my old school HP 20" tablet. It is working beautifully now. Kiesha was AWESOME!
Allison Greenday: These guys are lifesavers! My phone’s charging port got dirty and it wouldn’t charge. After an initial review and quote to replace the part, they took it back to the tech for one final confirmation, and they were able to quickly clean the port and fix the problem. They then refused payment when I asked what I owed. Very friendly and I will absolutely be going back if I ever have another tech problem!
Rohan Pinkney: Cracked my screen on my Samsung Note20 Ultra 5G. I thought it could not be fixed. Made an appointment and when I got there I did not have to wait long. They told me it would be about 2 hours and they had it ready in less time than that. When I called they actually answered the phone. No long wait time if you call to check the status of your device. Phone looks like new and this location is located right off of Pennsylvania Ave. and 8th Street. Definitely would use them again. Great experience.
Response: I'm glad we could repair your phone. Thanks for the review
miss g: Sunday evening I requested a mail in screen replacement for my Samsung Galaxy S8. I recieved a call from the company the next day letting me know the process and the price. I printed out the paid shipping label and sent my phone Monday evening. Wednesday I received a call saying that they had received the phone and were starting the repair. An hour later I received another call saying the phone was all done and I needed to make the payment which I did Wednesday evening. I then received my repaired phone Friday morning. It was a very easy process, it was completed in less then a week and they communicated every step of the way. I would definitely use them again.
Lance Harris: The service person who took care of me was outstanding. His customer service was extremely professional and pleasant. The service was very fast. I had my phone repaired within an hour. Great job UbreakIFix!!
J'Lynn T.: John is literally heaven sent! I was having the worst trouble with my phone, the most complicated day, and I was being run around allllllll day! John went beyond customer service! He made sure I was heard, that I was helped, and that most importantly I left satisfied. John you’re AMAZING! If you ever need a repair go see the great team at the UBreakIFix at Eastern Market! They’re awesome, and John thank you again!
Response: Thank you for the kind review. I also talked with John and he described the challenges you had. Thanks for your business. And yes, John is the best.
SuperSpeed21: Was easier to get my screen repaired over dealing with my service provider due to how easy it was to set up an appointment and get my phone back within an hour of wait time.
20. Mobile2Mobile - iPhone, iPad and Galaxy Repair - Washington
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4.8
298 reviews
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Address: 1451 P St NW, Washington, DC 20005
Schedule: Closes soon ⋅ 7PM ⋅ Opens 11AM Thu
Telephone: (202) 496-0690
Business type: Phone repair service
Ernie faska: They fixed my Samsung galaxy A51 in no time and helped me transfer all my lost data to the new Galaxy s20. So greatful they are here! Went to the At&t store and all they did was sell me a new phone and said all my old data was lost. Glad I found Mobile2Mobile on P street!
Response: Thank you so much for an awesome review of our business! Happy everything worked out as you wanted it to. Take care!
Moussa sow: Best cell phone repair shop in Washington DC for Apple iPhone! They offer a lifetime warranty and are really fast! Very nice location on P street NW.
Rich board: Great service. Iphone broke and got it fixed in 10 min with quality glass and service plus a free phone case ! Thank you best service ever !
Kenyona Mccormick: Gear service done less than 15 mins thanks moblie2moblie
Hamidou Arama: AWESOME job fixing my busted samsung galaxy phone. No one else could fix it. What an amazing store!
Response: Thank you for using our shop and your feedback! Happy to hear we were able to succesfully bring your device back to life!
