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1. DMV Unlocked Wireless - Washington
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5
237 reviews
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Address: 1933 18th St NW Suite A1, Washington, DC 20009
Schedule: Closed ⋅ Opens 11AM
Telephone: (202) 986-0456
Business type: Cell phone store
Caroline Rose: I’ve been in this place a lot recently trying to figure out how to get my work laptop keyboard fixed. Each time they were very helpful and knowledgeable about what I needed to do and ultimately were able to order the part I needed and install it. Overall they helped make a very frustrating experience fairly painless!
e h: Visited the store today as had issues with the lightning dock on my iPhone and it wasn’t charging anymore. The staff at DMV took care of me straight away and resolved the issue in minutes. Strongly recommend d these guys.
Omar Xavier: great customer service. very informative. they work with you and very trustworthy. they fixed my ipad in a timely manner and i was more than satisfied. this is my new go-to place!!!
Ryann Shelburne: Highly recommend them! They have incredible service and really great products! Super easy to walk in a get a new phone!
Judy Gaskell: He was wonderful and made my transition from a dead Nexus google phone work. I highly recommend this service. Go here first before you use more expensive and not as good places.
Jonathan Anderson: DMV wireless was fair with there assessment and evaluation of my Mac book. Definitely would recommend them to a friend looking to get top value on there Apple product.
Maria Victoria Castillo: Love this place! When Best Buy wanted me to “just buy a new iPhone” for $800 bc I needed a new battery for my iPhone 6, at DMV they replace the batter for $60. Phone still good 1.5 years later!
Candice Phillips: Carlos and martinez were very respectful and help me with my problem I will recommend service to them all the time
2. Apple Carnegie Library - Washington
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5
537 reviews
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Address: 801 K St NW, Washington, DC 20001
Schedule: Opens soon ⋅ 10AM
Telephone: (202) 609-6400
Business type: Electronics store
Vi Rodriguez: This is a very cool building to visit. The history behind it is also very interesting which you can learn all about it in the basement. The building is very clean!! Lots of staff available to help answer any questions you may have. The first and main floor is the Apple store but it’s not like a regular Apple store. There is a huge selection of all of Apple’s products. On the second floor is a digital art gallery and the library but they were both clothed when I came on a Saturday. Still a cool visit and it’s free to enter and walk around.
B Dunnegan: Wasted so much time waiting for reps, while reps who claim they can’t help just stand around. How many reps do YOU see?? I get calls and emails on regular from business team yet when I come in store, none are available to help. Also—the store operation is inefficiently run. What should be pinging/cueing up clients at check in is a belaboring dog and pony show that passes you from one rep to another. Over it. As a small business owner, who was literally called and emailed every day by what was described as a small business support team at the Carnegie location has not produced one iota of assistance. Over it.
livingmytruth 2: Michael, Gunner and Taylor were absolutely amazing. This was by far the best Apple store i ever been in. As soon as i walked in the door i was greeted by Taylor and Michael. They made me feel at home. They answered all my questions and eased all my fears about this big new location. Then i met with Gunner ( who happens to be deaf) and he was absolutely a joy. He was efficient, fast and he really made me feel comfortable through my process of getting an new ipad. Way to go Apple, this is the kind of experience i am looking for
Daria Willis: The Apple Store was quite an experience! I loved it! The staff was wonderful! Knowledgeable, helpful and courteous! I had an appointment for a phone and I requested help with my Mac laptop. They took care of it, cleaned it up and now its almost like new even though it is 8 yrs old! Excellent!!!
Vinh Mai: Great layout, no pushy salespeople, very helpful staff. My guy Marcus was fantastic from beginning to me leaving with a new phone.
Charlie Olsen: Great service from the staff. Walked in and immediately had a staff member helping me and was out with my purchase in less than 15 minutes. Also the library building has a museum upstairs that’s really cool. 10/10 shopping experience.
Scott Denman: Was told to wait for help with an employee currently helping another customer. That customer was being a royal pain, but instead of noticing that I’ve been standing around for 30 minutes waiting, others who came to the store after me were being helped for the same thing I came in for… For a company that seems to care about its image, they are pretty horrible at customer service. On the plus side, they are very accommodating for employees with disabilities. Overall though they are pretty bad at letting people just stand around
Seva Narkute: I have received the best service at this Apple Store location. I highly recommend making an appointment before visiting as this beautifully located store stays busy, although the staff there has been extremely helpful and understanding even on the times when I showed up without an appointment. :)
Mauricio Pretto: I had one of the best experiences shopping in my life here The person that was helping me was death and had a interpreter in a FaceTime to help him. This is the true inclusion of technology. Amazing! I left crying of joy! Congratulations apple! This was incredible!
3. Apple Georgetown - Washington
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5
1399 reviews
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Address: 1229 Wisconsin Ave NW, Washington, DC 20007
Schedule: Opens soon ⋅ 10AM
Telephone: (202) 572-1460
Business type: Electronics store
Elior Manier: Booked an appointment yesterday 12/28/21 which never got confirmed by email, most probably cause the employee never clicked the button. Impossible to enter the store after that, no way to see a manager, and no way to even communicate with an employee inside. This is scandalous knowing I organized my day to free myself for my 6:00 PM appointment.
No: GO ANYWHERE ELSE FOR YOUR REPAIRS!!!! I went in for my mac book pro battery placement (late 2013 retina) and they absolutely destroyed my motherboard making my speakers useless. I looked inside and was amazed. This was definitely on purpose since a wild animal could do better.
vze1nv91: At the moment Apple wants you to order their products online and only go to the store for pickup. I got there an hour before my reservation time and asked if I could get my product. They were gracious, did it and I was out in ten minutes. It was so enjoyable I almost splurged on an Apple Pencil. Apple is very particular about the buying experience and it shows in the professionalism of the staff.
Katze Love: I had nothing short of an unpleasant experience here… As others have mentioned, the rude and dismissive staff are in no rush to offer assistance. I had an appointment to pick up items, arrived on time, and still waited about 20 minutes to receive my order. Before that, I had to wander around the store trying to find someone willing to help me. The most comical part-- when a staff member finally came by with my items, he carelessly tossed the bag down on the table and $500 worth of apple keyboards rattled out onto the counter. Lol! Way to show how much you care. The location is convenient though.
C Leo: I’ve always received great service at the Apple store esp the one at Clarendon and Tyson’s Mall and I was just disappointed with the service at the Georgetown location. No one greeted us when we walked in. When I found someone up front and told them I had a 6:30pm appointment they directed me to the back without checking their tablet or asking what it was for. After taking a while to locate my appointment, she then directed us to the front. ( at the other store, they would greet me by name and direct me to the right staff to assist) My friend asked if there was a restroom and he directed her to Wawa across the street. The overall energy of the staff there was low… like they did not want to be there.
Kasra Ladjevardi: One of the rudest apple stores I know of. I am a huge fan of Apple, and I have always thought that they have really great customer service. Most Apple stores I visit today have great people and the Genius Bar staff are very friendly. However, my last two visits to the store left such a bad taste in my mouth
Don Wang: I literally purchased my first iPhone 13 pro max and I was having trouble with their Air Drop option to my friends. Went into this Apple store hoping one of their representatives will be able to assist me but instead another gentleman came over and told our female representative to assist someone else. Now, they just pushed me to their IT phone service instead. Does this mean my IPhone is defective? Should I be switching back to Android base phones instead?
Abby: The three times that I went there to try to buy a new phone while turning in my old one, I did not have a positive experience at all. One of the times I got there at 9:30am (Google’s hours indicated they opened at 9am), and I got berated by the staff and security telling me I shouldn’t be there when they opened at 10am…well it would be great if they updated their hours first before scolding me for something I didn’t know and opening an open door. The other times that I’ve been there, the staff was not very helpful either, which was disappointing considering the amount of money I’d be spending on a device. I ended up going to the Carnegie Library location instead, and the service was so much better there, so I’d definitely avoid this location for any future purchases and go there instead, even if it’s located further away.
4. Apple Pentagon City - Arlington
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5
899 reviews
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Address: 1100 S Hayes St, Arlington, VA 22202
Schedule: Opens soon ⋅ 10AM
Telephone: (703) 236-1550
Business type: Electronics store
Demi Gonzalez: Very thankful for this Apple store today!! I unfortunately shattered my screen and had to bring it in for repair. It was very easy to get the repair done and it took less than an hour! Everyone I worked with was very patient and helpful during my stressful time. Definitely recommend getting Apple Care!
Regina L. Miles: I called here in an attempt to ascertain the next and best iPad Upgrade based on my needs. I had the pleasure of speaking with (Mr.) John. John completely listened to my needs and he very patiently answered all of my questions. John also showed me where I could do my own products comparisons via the Apple website and that helped me conclude that the iPad Pro is probably the best fit for me. Other than his Kindness, one thing that really struck me about John is his obvious Passion and Love of his job and helping folks make fully informed yet cost-effective/budget friendly decisions, especially in the midst of a global pandemic which is impacting the economy in ways in which the world is still trying to recover. But on a much positive note, John said (and I’m paraphrasing what he said here) that he is, has always been and always will be excited about the way Information Technology has and will continue to help make the world a better place. I totally agree with this wonderful statement by John about how information technology has and will continue to make this world a better place:)💻🖥🤜🤛🏾👍🏾👍☮️🗽⚖️🇺🇸🌐🌏🌍🌎🤝 🏽 🏽😁🤗😷😊📱📲⌨️
Justin Ward: Awful customer service. I desperately needed a new computer after my old one died unexpectedly. I went in this store and no one greeted me so I went up to two employees and even then it took a while for them to acknowledge me. I told them I needed a computer and I knew which one I wanted and they said I needed an appointment to buy something. It wasn’t crowded at the time, so I don’t understand why I would need an appointment for a transaction that should take no more 3 minutes. Seems very lazy to me. Needless to say I will not be shopping at this apple store ever again.
Jereth Tolentino: I’m a Apple product fan and hate to give this store a 1 star. I have been in a lot of Apple stores around the country and always have a good experience with customer service. This store has the worst customer service i’ve encountered in a Apple store. Right when my wife and I came in. We waited on one of the tables for someone to help us but no one came. I did see a couple apple associates standing by with no customer but to busy talking to each other. I try asking one of them if they can help us out and before I can even finish my sentence he ask if I was buying anything and if I had an apointment. I told him I didn’t have an apointment. He told me that the next available slot is in 1-1.5hr. I looked around the store and see about 4 apple associates just standing around by them self. I left the store and went to Tyson Center and like always this store never disappointed us. Very professional and took us in without an appointment. I will never go this store ever again. I would rather drive somewhere else or just buy online.
A Love: Jose helped me and it was such a wonderful experience. He has grade A customer service and it felt like working with a friend rather a team member. Thank you Jose!
Heba Kad: Amazing customer service! My husband and I came in to purchase 2 iPhones and an iPad and everyone was incredibly welcoming, kind and helpful!! Kevin is an asset to the Apple store team! He was so kind, patient and helpful when he helped us with a glitch with my husband iPhone. He was so professional and knowledgeable. Also the lady that handles pricing was amazing and helpful and another young man with the crutches, was so helpful! I just wanted to give everyone here a huge shoutout, I just greatly appreciate the amazing and caring customer service!
Bella Wannakul: Worst place with incompetent employees, who just stand there in groups laughing & chatting all day. They have nothing to do yet, they keep refusing to the customers & appointments, because they have nothing available till after 2 days lol.
Chris Clark: This is my go-to Apple Store… a little bit smaller, a little bit less nuts than most Apple Stores! Great staff always makes me feel welcome and not like an idiot when I have questions.
5. Micro Center - Merrifield
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4.5
3638 reviews
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Address: 3089 Nutley St, Fairfax, VA 22031
Schedule: Opens soon ⋅ 10AM
Telephone: (703) 204-8400
Business type: Computer store
Joseph Pietroluongo: Micro center has everything. I had never been to one before but if you are doing anything gaming they have pretty much everything. Feels a bit like a used car dealership inside however. The staff always approached me which is engaging but I just wanted to browse and didn’t want to be sold anything. It is probably more helpful for people who don’t have any idea about computer components, but it felt very off putting to me.
Devon Janes: Came here a few weeks ago to pick up a gaming laptop. I found the one I wanted online, gave them the SKU number, and had a quick and easy checkout. It probably would have been easier if I had reserved it online for pickup since they seem to have a good process for that. The store is well stocked and well staffed and should be the first place you visit when looking for electronics.
rareflowersinatomb: I was looking at gaming laptops and found some great deals at MicroCenter, and a good price on the exact model that I was most looking at. Store is a bit out of the way for me but not much of a selection at other stores nearby unless you want to WAY overpay at Best Buy...and hope it never fails since their support is trash. Only way to get a better deal would be to toss the dice with an Amazon listing, and even then could only have shaved off about $100, which would be gone if you ever had to ship your computer off for service. -Large store with a lot of stock, and they keep it clean and organized -Staff has been friendly and helpful -Very competitive pricing
Fronzy 101: This computer superstore has everything from building complex circuitry projects to building high-end custom PCS, workstations and everything into between. They also have a apple section and a home theater section with very knowledgeable staff. I use the micro center CC card that gives me an extra 5% off as well as better pricing with rebates.
Stoonookw: Bought a bunch of hard drives and misc stuff. The customer service here is absolutely next level!!! Thanks Christopher F for you superb knowledge
Konverse Sketch: I was given a used piece taped all over and when the box was opened at home, expectedly, there were some shredded pieces stuck on the back of the device.My order clearly specifies that the condition of the piece is NEW.
6. AT&T Store - Fairfax
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4.1
175 reviews
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Address: 11015 Main St, Fairfax, VA 22030
Schedule: Opens soon ⋅ 10AM
Telephone: (703) 273-9700
Business type: Cell phone store
Josh Onishi: I had excellent experience at this AT&T store. Employees like Darlene were extremely helpful and friendly. Although I had to make a follow-up call to confirm a few things, overall they provided excellent service. Highly recommended.
Michael Armellino: Horrible customer service. I called to ask a question about the warranty on a phone charger that Stopped working less than 3 months after I purchased it. The representative hung the phone up on me multiple times for asking questions and I’m not sure where all of the hostility came from. I physically went into the store to get the phone charger replaced and asked the representative who hung up the phone on me why he was so hostile. The response I received was “I don’t care, I won’t get fired”. As a business owner in the community I was appalled someone would speak to a customer like this. If this is the type of customer care you would like, this is the place for you!
David Macfarlane: Ricky took care of me and helped me out immensely. I was very impressed with the level of customer service and thorough product knowledge he had.
grammy stinson: Darlene provided us exceptional customer service today! She was very knowledgable, professional and friendly. Thanks, Darlene!
Gena solomon: I went to the store on Main Street in Fairfax Va to get a family plan and new phones for 3 people. I asked for an IPhone 13. I got the price and the trade in with my old phone. The guy was super slow and it too hours to activate the 3 Lines. When I got the phone and the bill, I saw somehow it was more money and I had an IPhone 13 Pro. I was assured it was too late to change it. Luckily for him, my husband and son were exhausted from being there so long, so they convinced me to keep it. The old bait and switch worked! We also realized he had the wrong address. He said we couldn’t correct it for a month. Surprise! I called this morning and they changed it. It was a miserable experience.
Joilyn Martin: I walked into the store thinking I was just getting a new iPhone - but I left feeling better informed & extremely well taken care of. Marchion was my sales representative & he walked me through the various features of each phone with NO Pressure Tactics. He assisted me with choosing tasteful & functional accessories to make my connectivity more efficient but also expressive of my individual personality & wishes. And the SAVINGS he found for me? - WOW! Together with the store’s manager, Lauryn, he slashed costs for individual items, maximizing my discounts, and set me up on a better monthly plan than the one I had been using. I was not looking forward to the trip - but I am… One. Happy. Customer. KUDOS to the whole team!!!
Yevgeniy Gusev: Darlene was great helping me to port the number and answer all of my questions!
Ariel Lyon: Received great customer service. Jonick was very helpful and willing to find great affordable phone plans for me and my sister. Was able to switch over from a high phone plan to a great company like AT&T. Jonick was awesome!
7. Apple Tysons Corner - Fairfax County
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3.7
921 reviews
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Address: 1961 Chain Bridge Rd, McLean, VA 22102
Schedule: Opens soon ⋅ 10AM
Telephone: (703) 336-8450
Business type: Electronics store
Amy Lee Walton: Every time I come to this Apple store the service is just slow. The people that check me in tell me I’m next in line, but then the technician doesn’t seem to know and ends up helping other people. I was waiting for service for 45 minutes and kept being told I was next. My recommendation, don’t make an appointment and just show up, you’ll probably have a better chance of getting seen. Also, plan to do some shopping just in case they put you on the “wait list” but either way expect to wait or pick around location.
M H Al-Fityan: Horrible customer service…. Actually the worst I’ve seen so far… Don’t waste your time and go to another apple store… I came to buy new apple I-phone at 6pm and the store was not busy as you can see from the pictures, the first customer specialist told me he can’t talk to me because he is busy (he was not)…. The second one told me why you don’t go online…. I want to buy form the store because I have a special discount. I had to wait for 50 minutes so someone from the customer service could get talk more I me not even to bring the iPhone. Dudes I’m here to spend money actually hundreds of dollars, so at least make me feel I’m a worthy customer If I wasn’t buying this as a gift I would leave and never comeback.. Anyhow finally the manager so me angry and he solved it in 2 minutes
Zaid Hammoodi: The worst customer service ever specifically the genius team, i had my phone with me in the bathroom while taking a shower (was on the sink while i was taking a shower as i was on call for my job just in case i get a phone call) left the bathroom with foggy camera lenses from the steam in the bathroom !! Are you kidding me ??! I will attach pictures, like the phone works good but the camers are foggy and face recognition is not working anymore ! How is steam made it there to the lenses there is no cracked screen or any slight damage to the phone !! The lens should be sealed !! Aram from the genius team said they can do nothing only i have to pay for a new device !!! Very disappointed !! Is this how apple treat their customers !! This is clearly a defective device, they really should do better !! Just a quick update: The phone lens cleared up by using hair dryer lol such a great quality and an amazing customer service asking for 499$ to fix it !!!!
steve: I came in to have my iPhone 11 screen repair. Once I got to interacting, everything went very smoothly, from David to Paul and then on. In fact, maybe the blue shirts worn by the reps, that I had to identify them by, was good move. Blue is calming. And the interaction throughout was calm too. Thank you much for such good service!!
Maira Montessa: Worst experience ever!!! Went there to buy a MacBook pro to take advantage of the student discount, because its the last day. I have never owned an apple product so wanted to get expert help and advice on what to buy, but stood around and was ignored for 40 min. Tried to ask the apple workers, but they went and helped someone else. Well, I guess no apple products for me. Instead, I ended up buying the new Surface.
Scott Krieger: Yasmin and David are two of the best, most respectful and helpful customer service representatives I have ever had the pleasure of interacting with. Both of them were extremely helpful and they did everything they could in order to help us. We came in very late, without an appointment and they did everything humanly possible to resolve the issue.
Patrick McGartland: The back of my iPhone 12 Pro Max completely shattered and I had it fixed here. I was initially hesitant about visiting this location after reading so many 1 star (less than pleasant) reviews of customers visiting this location. I made the appointment anyway and had an overall great experience. I was educated about backing up my phone by Mike who initially helped me with the appointment I made on the support app. His council was genuinely helpful. He let me know the reality of what I requested ( wiping my phone with no back up and I would lose EVERYTHING) for the sake of expediency. Which was very helpful. I left and backed up over 256gb of data on very fast Wi-Fi which took about 3.5 hours. I retuned without an appointment and I only waited for about 5 minutes when Cody helped me complete the screen repair. Because I had apple care and no hardware damage to my phone even tho it was shattered and some hardware was exposed I only paid $24* to essentially get a new phone after not having a case on it for many months. Best deal ever. I retuned in an hour and they completed the work in the window they gave me. Another gentleman, (who’s name escapes me) helped me pay, reinsert my SIM card and pick up my phone. No mask required. No security guard barring people from coming in. Very smooth and easy transaction. I will be returning. A 5 star review was definitely in order for the entire staff and overall experience I received. Thanks guys!
mahnoor t: The customer service needs to be improved, spent 2 hours to get a new phone and left with my old phone totally wiped. The person assigned to us seemed to be a newbie who didn’t know what she’s doing. Anyways she called manager to help who was also incompetent. I ended up coming home and restoring my phone from iCloud and then ordered a new one online. Such a waste of time. Try to avoid this location unless you need a quick purchase like AirPods, phone covers etc
8. Target - Washington
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3.6
777 reviews
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Address: 3100 14th St NW Ste 201, Washington, DC 20010
Schedule: Open ⋅ Closes 10PM
Telephone: (202) 777-3773
Business type: Department store
Chaturbhuj bhojwani: Very nice and clean store parking available in the basement, Only problem always low on the food inventor and produce and grocery.
Cliodhna MacFadden: We purchased the Element 65” TV, and after 3 days the backlight broke. We tried everything to fix it. Without a box or receipt in hand, we brought it back to see what may be possible to do. Associates TK, Nicole S, and Anton were able to use the debit card used to purchase to look up my receipt to get our return sorted. We so appreciate them going truly above and beyond to show us their compassion and excellent customer service.
Jasmine Thomas: Mobile Tech Has A Rude Raspy Voice Lady Working There. Ms.Kathy Is Extremely Unprofessional & Doesn’t Know What She Is Talking About. She Lied & Told Me That An AT&T Phone Was Unlocked. The Phone Wasn’t Unlocked & I Was Trapped In A Contract. I Explained To Her That I Wanted A Unlocked Phone & She Insisted On Telling Me The Phone I Bought Full Price Was Unlocked, Yet I’m Getting Stuff In My Email Saying I Have A Contract That I Have To Pay Off My Phone. Her Attitude Is Stank & She Never Has Her Mask Up On Her Face. Columbia Heights Target Do Better, Her and Her Unprofessional Ways Are Bringing Your Company Down Tremendously. I Will Be Reaching Out To Corporate!
Shayna Deverman: Dirty, unorganized, extremely low stock on everything. Items thrown everywhere, picked over. Shoe isle was a disgrace. Nice they have an “Ulta”, but very limited items. Took me several minutes to figure out where body wash was. Haircare, travel, makeup is all grouped together in the front/middle-like typical but body wash/deodorant was clear on the end of the store. Terrible flow. All that looking and they had very limited washes! Men’s selection had more to choose from. Went in there with a very basic list and got one thing on it… my nearest Walgreens was more helpful…disappointing since I love me a Target trip. I won’t be back to this one.
Adah Deveaux: This review is for the starbucks within target. My drinks were great but a little of a wait. The actual target was customary.
Thomas Nali: NO PARKING VALIDATION Poor inventory. This is on a regular old Monday. I asked for the product I was looking for, they checked in the back, and said it was too hard to get to and another employee would work on it, but they don’t know how long it will be. This was at almost noon. Look at how few dairy products are on the shelf. Staff continued to prove unhelpful. I asked four different employees where a type of product was and they each told me to find someone who worked in that dept. OR they just told me they “probably don’t have it” WITHOUT even looking or bothering to find where it should be!! They tried to walk off but I said I am not satisfied until we find the shelf where it should be, and I’ve been looking for fifteen minutes. Took all of that to get some help finding one little thing.
Sade Wilson: I was shopping today at the Washington D.C target store and was purchasing gift for my family I found some nice things and for a really good price. I went to check out and the items were ringing up different from what the price was upstairs I explained to the cashier he called for a manager. The manager name tiffany came and refuse to change the price the for two of the items but change it for the other too items. I continue checking out because I didn’t want to wait to long after I was done checking out I went upstairs to take pictures to show the manger she still refuse and walk away.
Donna Walker: Buyers we aware the prices in Target are going up every week and its terrible and make sure you know the prices of your items because the shelf price and the register price can be different at times. Security was following me for no reason so I had t let him know you are following the wrong person. I catch more people stealing at Target and I do not work there. Also, some of the employees are so rude. I will be recording my conversations with the employees when I need to ask for help as proof of how rude some of them can be.
9. Apple Reston - Reston
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3.5
875 reviews
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Address: 11937 Market St, Reston, VA 20190
Schedule: Opens soon ⋅ 10AM
Telephone: (571) 449-4800
Business type: Electronics store
Susie Patrick: Based on the amazing customer service my mom and I had today at Apple Reston, I felt compelled to write a review. My mom made an appointment to get an Apple Watch for me and technicians Jonathan and Patrick were both outstanding. From helping me get my watch set up to helping my mom with other questions about her phone, they both went above and beyond to help us out. They made what is usually a boring and tedious experience, a really great one - and we both left feeling excited and confident about using our watch/AirPods/iPhone. Thank you to you both for your patience, kindness, and professionalism!
Dee Kay: I had a great experience picking up my online order today. I was literally in and out within minutes. I was dreading the process because I thought I would be waiting for a very long time, but everything went smoothly. I will definitely make more purchases at this location going forward.
Leah: Called Apple Support 4 times during the past month, and they told me that I have to go back to this location to replace a gift card that I got in store. I moved 2,000 miles away, so I called this store. After several attempts, they finally picked up the call, and transferred me to Apple Support even though I told them that Apple Support told me to call this store specifically. Very helpful isn’t it
Daniel J.: Aaron was great! Apologized for the wait and great customer service personality! Went to reset phone. Told me to make appt. and come back for Genius. Came back n waited for 30 min. Staff seemed unprofessional with lots of teenagers talking away with poor customer service. Could not distinguish who are staff or customers. I would come back just for Aaron as he made my experience all better from losing patience.
john john: Probably the worst Apple store and worst customer service. I made an appointment in Genius Bar to fix my iPhone which I bought 4 months ago, and it is still in warranty, but due to multiple attempts of testing, she wasted my time, said she has to shop to off site and repair and told me to wait 7 days. For real, everyone uses their phone and this is very valuable because it for everything your details, wallet. The worst place and worst employee
Brooke Hayes: Thank you to my tech Mo! I had the hardest week at different Apple store locations trying to fix my iphone and he was able to solve my problem in less than 30 minutes. He was kind, efficient and cared about my situation. Thank you Mo!
Chandan Patil: After reaching here you need to look for a representative who is willing to help. You have to wait for around 15 mins to get your name registered and then another 30 mins to get the service even when you are 2nd in the queue. We wanted to buy a watch and phone and have already made decision what to buy but still we were made to wait here. Definitely need to prioritize the customer who have already made up mind on what they want. WORST CUSTOMER SERVICE AND CUSTOMER WAIT TIME.
ابونوره ابوتوفي: The staff was so nice and respectful, there was so many parking lots for me to park in! The shop was so big and there display electronics worked very well. I recommend this Apple shop.
10. Walmart Supercenter - Washington
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3.8
7110 reviews
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Address: 99 H St NW, Washington, DC 20001
Schedule: Open ⋅ Closes 11PM
Telephone: (202) 719-2110
Business type: Department store
Kev- keepingitreal: This Walmart offers Capital City Mambo Sauce, Fruits, Vegetables, Seafood, Poultry, Dairy and all sorts of Household Items. This Walmart needs to improve its Elevator services, only two out three of the elevators are working, it would be nice if they removed one of the elevator and replace it with stairs that lead customers from the parking garage to the street level and to Walmart store level for easy access. The current stairs only give customer access from the street level to Walmart store and no access to the parking garage. This Walmart includes a Pharmacy and free two hours of parking in the parking garage. This store has shopping carts available in the store and in the garage areas.
Aminah Imani: Its conveniently located but not the best Walmart to be in. The customers were loud and the security with large bullet proof vests doesn’t make it a welcoming vibe. Grab your products and head out quick. They do validate parking and leave patience for the slow running elevators. The employees were helpful and efficient. This location isn’t my preference but it gets the job done when in dire need.
Sassy Sauce: Mixed experience with this store. It’s a good location and there is parking available in the underground garage. First 2 hours are free. The store has items locked in a case that I couldn’t understand. For example, women’s underwear and some personal hygiene items. Also, the store wasn’t too crowded while I was there and the associate I asked to help me gave me clear directions as to what aisle the product I needed would on. The parts of the store I visited were clean and the overall shopping experience was ok. No major complaints. Just strange observations about profits being locked behind glass.
C. Zed: Well it exists, that I appreciate. I’ll continue to shop here. The cashiers scan items more than once, has already happened twice for me. The store is small and often too messy. The aisles are narrow, and the carts are way too big for the store. Many items are locked behind cases. Could be a better experience, especially for the closest location to the US Capitol.
Henok Garedew (Henny breezy): There is always problems in this specific Walmart all the timeI don’t recommend it
Van D Peluche: Terrible terrible. Twice I have ordered online groceries and the first time I did not get it until an hour later and the second time I didn’t get it until a day later than the scheduled period. Absolutely awful. Plus no one in any department answers phone calls. And their produce is very poor quality. May as well not even have the grocery delivery service. Will not even notify about orders being held for the next day.
Harriet Saulsbury: Love shopping at Walmart, some of the eorker are rude ask them a question they always say its not my department and walk away. Another thing as many seniors and disable people shopping there on a daily basis you only have maybe 10 electric scooters for the entire store which is a super store but you have maybe only 2 scooters working. You also took away your seating you have in the lobby of the stores where are we supposed to sit and wait on rides and family members to finish shopping?
11. Target - Washington
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3.3
108 reviews
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Address: 1515 New York Ave NE, Washington, DC 20002
Schedule: Open ⋅ Closes 9PM
Telephone: (202) 914-2396
Business type: Department store
Sassy Sauce: This store opened a couple years ago and it’s always nice and clean. The day I went after work the store must have just received a truck because there were boxes of product on most of the aisles. But this store is generally very clean and organized. This isn’t a normal sized target though, it’s definitely smaller and has more of a convenient store type feel. But all of the normal Target staples are still there. There is parking under the store and it’s accessible using the escalators or elevator. There is a Starbucks as well. It’s a great store to visit!
Amreen Shafiuddin: poorly managed target.. no one knew answers for anything. customer service was poor. stocking issues in all the aisles. boxes everywhere.. the food items especially bread section don’t have best before stickers on them. when questioned, they just saw each other faces. poorly managed.
Mysiki X Valentine: Whoa! Let me begin on a positive. There is a cashier (older Black woman) Joan, who is the most pleasant staff worker. However, the younger staff can often be found tucked away on phones, having side conversation and etc..so finding help is always difficult. In addition, the customer service could never be described as friendly. But it does not end there, this is one of the worst Target’s I’ve ever went shopping. The store shelves stay empty. I recently order Beats headphones online for pick-up, I was emailed saying my order was ready—but when I got to the store the manager cancelled my order, stating the item was not in the store. Long behold, I walked to the back and there sat 3) pairs of the same item I came to pick-up. Her attitude was out of this world, I couldn’t believe she worked in customer service. No matter what time of the day, the aisles have carts full of products yet to be put away. Makes the store seem chaotic and disorganized. If it’s a quick stop, I’d advise going elsewhere. Looking to do serious shopping, never stop here. To end on a positive the food section is normally well stocked and presented nicely.
Kareem Carter: Lets start by saying I am appreciative of having a Target in this area of DC. The parking facility is safe and well lit, the store was reasonably stocked and clean. My gripe is with the professionalism of the management and the completely ineffective way they run the checkout line. they funneled everyone through one line and when several customers skipped the single line and went straight to the register, they were allowed to do so.....causing frustration to the other customers in the line. This was brought to the lead employees attention and she sarcastically dismissed my frustration. They should really signage up on how the checkout line works!
Erin Truax: I have been to this Target a few times because it is the most convenient for me (and parking is easy) but I always leave feeling very frustrated. There are constantly boxes of inventory waiting to be unpacked that are blocking the aisles and many shelves are often missing product. I have shopped at different times and on different days, but this seems to be on ongoing issue for this location. If you’re able, I recommend a different location.
J Por: Went in for some quick toys for my nieces and nephew. Turned in to their Loss Prevention racially profiling my partner, and followed us around the store the entire time for 60 dollars worth of merchandise, part of which, we had to find an employee to get. We initially went in to make a return, and unfortunately had the idea to shop the last bit of our list. Workers letting people (guy in a blue hoodie was wearing a red shirt so possible employee?) walk around without a mask even though DC has a mandate, and the stores inventory is always in the way. Should have been more concerned following him to give him a mask instead of two people who were in your store less than 25 minutes. Overheard an employee talking about managers asking the team to get tested because of a potential positive employee. Overall, the worst experience I’ve had by far. I’ve been a consistent customer for three years, but no more. This location is best avoided. Trust me.
livingmytruth 2: Joan has the best customer service ever. I came in this location with my 98 year old grandma and she made my grandma feel sooo good and proud and she really has a positive attitude. Thank you for making my grandmother’s shopping experience so pleasant . I will actually make this my home store now because of her pleasant demeanor
Aaron Blackmon: Have you ever wondered what it would be like to go to a Walmart that is all red and has Target signs? Well wait no longer! This will fit the bill. The validated parking is a mess. The store is never stocked but simultaneously stocking everything at once and the lines are NEVER open. I only went there after learning my initial lesson months ago because it’s so close and I wanted to get a few things but even still it wasn’t worth it.
12. Walmart Supercenter - Washington
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4.1
6250 reviews
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Address: 5929 Georgia Ave NW, Washington, DC 20011
Schedule: Open ⋅ Closes 11PM
Telephone: (202) 719-3770
Business type: Department store
Arielle M. (Mermaid): This is the best Walmart in DC. I actually drive out the way to go to this walmart. They even have a better food selection than Giant. For Easter I found 48 count of empty eggs for 1.98!! Which is amazing because I would of spent way more if I went anywhere else!
Sarah West: A large mixed selection of items you can get any 3 for TEN DOLLARS. Selected high end new items are priced accordingly. Kids, mens, and womans apparel and shoes. If you have the knack for treasure hunting in thrift stores.....THIS PLACE IS FOR YOU. thrifty and unique pieces all year round
Jennifer Bowling: No shopping carts. Waited a long time and eventually just went back down to the parking garage to get one myself. The shelves were very disorganized in some areas and a lot of out of stock products. And the lines were very long. The cart escalator was broken and both elevators had orange signs indicating they were not safe for use, but were still being used.
13. Walmart Supercenter - Washington
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4.1
5946 reviews
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Address: 310 Riggs Rd NE, Washington, DC 20011
Schedule: Open ⋅ Closes 11PM
Telephone: (202) 756-4418
Business type: Department store
Jessica Boada: Good prices but it needs better employees that really like to help . Today is 1/28/22 l was at walmart 2 days ago the skate boards were price 18.98. So today i go buy the skate the price is the same i get to ✔ out the guy goes the price is 29.98 im like no they are wrong so i asked him to fix honor the price he said he can not do it the manager comes show me a picture if you want the item i go take the pic waited in line again another cahier tried to help but the first cashier said no I have the transaction on hold. So i kept on waiting them it was only one person behind me and he said i cannot do it go to customer services. I go he said to customer i have a big line i was like really. Ok finally thay send me back to the manager and she did not ask for the pic or anything and charged me 29.98. But before this she said to the customer service do not come with that. Anyway she was not even wearing the mask properly she had it on her neck. I end up returning the item and got the price at customer service with a DIFFERENT cashier after 3 different lines. Pooooooooooor customer service specialty from the manager
Kev- keepingitreal: This Walmart Supercenter offers a wide variety of fresh fruits, vegetables and other optional food and items to choose from. Staff was friendly and helpful. This location offers a free underground parking garage.
Nsoseh Quistoran: I went there to pick some stuff for myself. Good prizing and amazing products. Recommended to go shopping 🛒🛒
K A: Easy, convenient and affordable shopping. I really enjoyed shopping at this particular Walmart location. It’s big, organized and well stocked. They have different sections such as the pharmacy, bike shop, auto care, money center, entertainment and household items section to mention a few. Express Self Checkout✅ ♿️Wheelchair Accessible Entrance✅ ♿️Wheelchair Accessible Parking 🅿️ Adequate Parking Space ✅ Shopping Cart Conveyor ✅ 🚻Restroom ♿️Wheelchair Accessible Restroom
Keshia Wideman: The absolute worst customer service ever. The store manager Patrick is non responsive to the lack of professionalism and ethics of the staff concerning, customers concerns/complaints. They are definitely a representation of his leadership and it shows. He doesn’t follow up on cooperates complaints, and the store is not organized properly at times. They don’t honor price misplaced items, and the cashiers are sarcastic, and rude at times. Crystal has been there awhile and can be rude and dismissive. I had to address her , and others about their rude, unethical behavior.
14. Target - Silver Spring
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3.6
69 reviews
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Address: 7828 Georgia Ave NW, Washington, DC 20012
Schedule: Open ⋅ Closes 10PM
Telephone: (202) 892-3822
Business type: Department store
Edward Holman: I’ve been coming here since August and they are rarely ever stocked, even when the website says items are in stock. Target needs to find a better way for the in-store inventory to better communicate with the website inventory and keep the shelves stocked. I don’t think it’s a individual store problem, rather a problem with Corporate. I will rate this Target 3 stars because of the floor associates. They are always nice and go above and beyond to help out. Kudos to them!
Janice Temple: This Target Store is well-lit with wide aisles. I went there on a Sunday evening. Some of the shelves were empty from Saturday shoppers. I wanted to buy Figi Water but they were sold out. I am impressive by the organic selection of groceries. The parking was plentiful the day and time that I went.
SW: Neat small Target. However the security there is awful!!!! Everytime I’ve visited there is a security guard (man with National jersey) following me and whoever I visit the store with. I live in the area, so I frequent this store a lot. Mind you he is not clever with the following. He straight goes to whatever aisle I am in. This makes me not what to use this Target
15. Costco Wholesale - Washington
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4.5
7913 reviews
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Address: 2441 Market St NE, Washington, DC 20018
Schedule: Opens soon ⋅ 10AM
Telephone: (202) 269-8540
Business type: Warehouse store
Sassy Sauce: Who doesn’t like Costco. It’s filled with stuff we really don’t need, but when we see it we justify why we want it and figure out the rest later. The tire center crew is very helpful and I have bought car batteries from here as well. The ease of rerun for items is really good and the process is very streamlined. I like the selection of items and it’s generally well staffed. I don’t have to wait too long in line before checking out. The gas prices are the best I’ve seen in the surrounding areas. It’s usually a win whenever we visit.
George Owino: Clean location, Friendly staff/employees Awesome prices 💰 🤑 💸💸💸 Lots of premium liquors/ wine ciroc, Hennessy, grey goose, tequila an etc🍾🍷🍸🍹🍺 Fresh produce apples, pears,peaches, onions, grapes, watermelon, lemon, oranges, strawberries, carrots, avocado, broccoli, cucumber🍇🍉🍊🍋🍏🍎🍑🍓 🥝🥑🥒🥦 🥔🥕🌽 🍍🍌🍋🍊 Go early...less lines...less people...less germs Lots of selections 🕢🕣 Plenty of parking🚘🚔🚖🏍🛵🏎🚐 Hot dinners ready for the table Awesome gas prices 🚘 💰 🤑 💸
Anthony Stewart: A bit crowded, but great just as every other Costco. If you haven’t been a member for a while, now is your time to go back! Things have only gotten better! Pretty easy to reach by public transport if one doesn’t plan to get much (and traveling by bus and metro forces one to be a bit more circumspect in one’s purchases). Will be returning monthly and already know where to find great holiday essentials. Hadn’t had Costco pizza in years, and it really hit the spot. It’s one of the few places in the country where a meal and a drink can still be had for under $3!
Oceanie De Silva: Love Costco and specially this DC one as it’s the only one that sells Liquor in the whole DMV area! We find some great items- coconut water from Sri Lanka, Dutch ovens for a great price! Hard Liquor and wines and beers etc amazing collection!! And great prices too! The Japanese whiskeys are a treat and also some fine wines from France and Spain! Also the service is great and efficient! Even though it’s always crowded you move fast!! Become a Member and come over to the DC one!
B. Lipkowitz: This is a great store for just about anything personal, business, and corporate. A courteous, efficient staff is ready, available to serve, offer samples, or assist along well stocked aisles of both the familiar and upscale. Libations, anyone? The A+ "adult beverage" section has an exceptional array of wines and spirits.
I SLAY ALL DAY TRAVEL The Solo Traveler: Its always a pleasure coming into this Costco to see the workers with great customer service. They are friendly and kind. The selections are wide and many. I really like this location and it’s close to home.
Virginia Donnelly: I love this placeThe wine and alcohol in DC are the cheapest price around. Definitely has great bargains. You just have to have the space to store it or the mouths to eat some of the good items before they spoil.
Cynthia Smith: Some staff are rude, I believe that everyone needs to take the time and rate this store, I was one of those who instead of addressing the rudeness, i thought maybe some one else can address it but if we all think this way, then we are all going to get stuck with same rude people. I finally had enough, I addressed the problem. The store need to train staff on cultural sensitivity. Some cashiers bully customers, sad part too much hatred in this store. Hope the corporate sends people from headquarters and experience the hate maybe this store can turn for the better..the store have a good seafood manager. He listened to me while i was looking for a manager to address the bad treatment i received. Costco we want to be welcomed in your store
