Best Second Hand Electric Bass Guitar Washington Near Me

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1. Guitar Center

LEAVE AN OPINION
916 reviews
Guitar Center
Location
5
Prices
5
Services
5
Customer Service
5
Professionalism
5

Address: 11051 Lee Hwy, Fairfax, VA 22030

Schedule: Opens soon ⋅ 10AM

Telephone: (703) 934-8838

Guy: Music store



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Guitar Center: what do users think?


Young Park: Went in to try out some acoustic guitars. This location has a nice inventory of guitars and the acoustic room is really nice. Lots of low, mid and high range guitars. Service wasn’t that good. I went in three different times to check out guitars and each time, the salesman would pull a guitar down and then disappear. One time, I waited 20 min. for the salesman to come back and check on me, but he never did. So I left. When i found a guitar I liked, I tried to haggle on the price and they wouldn’t budge from the list price. I’m addition, they had some used guitars listed with prices that were the same (when you get a case) as new.

Daniel Harper: It’s a Guitar Center. If you’re looking for guitar or rock music-focused music gear, this is a good place to go. It has a better selection than most other rock-focused music stores. It’s neat and well-organized. If you’re looking for classical or band music gear (violins, woodwinds, brass instruments, etc.), this is not the place for you. Overall I recommend it.
Response: Glad to hear we got you covered! Thank for your review! Thanks for the review! Have a great day!

ben glowasky: Had a really good experience with Kevin F picked up a speaker from him on 6-13-2022 and he was very informative really good sales and really wanted to help and really friendly
Response: Hi! Thanks for your business and feedback! We are happy that you had a good experience with our staff. Please let us know if we can ever be of any service in the future. Thanks again!

Emily-Rose Lewis: Super helpful staff. Good selection. I'm a lefty and they were talking with me about which guitars I could get left handed. One guy was looking up one Taylor and was supposed to call me if he could get it left handed. He didn't follow up so I ended up buying it from Sweetwater. (I did end up calling them and explaining I was waiting for call about product and still no call back) Just odd to lose a $1200 sale by not pursuing leads.

Maryna Broussard: Love this store! Here you can found a big choice for your needs and even take a lesson how to play the guitar!
Response: Thank you for your feedback! We appreciate your time and letting us know about your experience Please let us know if we can ever be of any service in the future. Thanks again!

Jeffrey Swearman: They bought my new but unwanted guitar.Clerk was polite but not friendly. However I'm happy with the polite efficient service! Great guitar selection! I will go back again in the future!

Syed Ahmed Ullah: Jessy is great for guitar service and repairs. This guy knows what he's doing and gives the best rates too. Overall a nice outlet for music lovers
Response: Thanks for your business and feedback! We are happy that you had a good experience with our staff. Please let us know if we can ever be of any service in the future. Thanks again!

P Banuelos: I bought an amp and accessories here about a week ago but did not recover the amp cover when I purchased it. I placed a call to store and dealt with Ken, who was extremely helpful and courteous. He apologized numerous times while he verified my purchase, located the amp cover, and took care of shipping it to me directly. Things happen, and mistakes are made, but Ken's level of customer service he provided secured my ongoing love for Guitar Center and how they value their customers. Thanks Ken, GC is lucky to have employees like you! 🤘🤘

Samuel Taylor: This location is horribly understaffed. Went in on a Saturday afternoon and there was one employee covering guitars who was trying to check another patron out so the fifteen or so people in the guitar area were left without anyone to help them. This is especially problematic considering pretty much every guitar worth playing is locked in to its wall hanger. Went to try out a few high end guitars but my experience was pretty bad, I'll take my business somewhere Bain Capital hasn't gutted.
Response: Hello Samuel, Thank you for bringing this to our attention. I would like to apologize, we want our customers to not only feel comfortable in our store, but also receive the assistance they need so we take instances like this very seriously. I would like to get this to a member of management for them to look into and reach back out to you to address. Please email your preferred method of contact to YourVoice@GuitarCenter.com and we can have them reach out.

Ciara Long: This must be a good GC. My husband told me he was running in for a quick second and 40 minutes later I’m still sitting in the car. I guarantee he comes out with half the store. Great location, friendly and knowledgeable service he said and well stocked.

2. Guitar Center

LEAVE AN OPINION
485 reviews
Guitar Center
Location
5
Prices
5
Services
5
Customer Service
5
Professionalism
5

Address: 3155 Duke St, Alexandria, VA 22314

Schedule: Opens soon ⋅ 10AM

Telephone: (703) 370-6240

Guy: Music store



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Guitar Center: what do users think?


Irish Car Bomb: This particular store is an embarrassment to the music community, and Guitar Center alike. Everything is cluttered, off shelves, out of place. The floors are absolutely filthy. There are broken instruments just laying around. There are items out of packages. You can tell staff doesn’t take pride in their store. I visit guitar centers around the country frequently, as I’m represented by a pro rep, via guitar center professional. I am a drummer, so I will include the photos I took of this establishment in my area only, I didn’t venture into the other areas as they were just as bad from afar. The used selection is just in piles all over the floor. Who would want to spend money here? The employees seem nice when you’re paying but there was absolutely no engagement with me until I was at the counter.

Sahil A: I would give this Guitar Center 0 stars if I could. Ben and all the other employees seem nice over the phone but in person they give you smart answers especially Ben, when you ask about the return policy Ben gets very offended. I asked for the return policy cause I was buying a used controller without it being tested. Ben then says if your gonna return it then don’t buy it, then why the hell do u guys have a return policy. Never shopping at this store again and I don’t recommend it to anyone!
Response: Hello Sahil, Thank you for bringing this to our attention. I would like to apologize, we want our customers to not only feel comfortable in our store, but also receive the assistance they need so we take instances like this very seriously. I would like to get this to a member of management for them to look into and reach back out to you to address. Please email your preferred method of contact to YourVoice@GuitarCenter.com and we can have them reach out.

Chris Scuderi: Warning. This guitar center is selling used items as new. Purchased 2 “new” KRK 8 inch studio monitors at almost $300 each. When grabbing them off the shelf I noticed one of them looked like the box was retaped. I asked if this unit was used and the salesman Zack assured me it wasn’t. When I got home (after 2 hour round trip) the unit that I thought was opened was certainly opened because the power cable was missing. I immediately called the store and the manager was prompt to tell me he would over night the power cord. I raised my concern about the item being used and he assured me it wasn’t. Well, it’s used. There is a white scuff on bottom left (like it was hit on a white wall) and there are what appears to be soda that has dried on bottom. Now I get to spend another 2 hours swapping out this unit with a new one. A complete waste of my time and money.

Michael Fortenberry: Great location close to a lot of attractions and other shopping areas. They have a wonderful selection of music equipment bass, electric, and acoustic guitars. I think what a lot of people don’t know is Guitar Center also has a great selections of equipment keyboards, sound, lighting and turntable equipment. The staff here is superb, helpful and provided a lot of great recommendations I didn’t initially considered. I highly recommend this location to anyone passing through this area or are visiting.

Quentin Workman: After a mixup in shipping, and UPS losing my guitar, I was refunded for the price of mine and sent a new one on them. They are a great company that I will continue to frequent!
Response: Thank you for your feedback. We really appreciate your comments and are glad to hear you were pleased with the service you received.

Hasan ibn-Sabah: Decent stock, helpful and friendly employees who seem to like what they do. Minus 9ne star for the horrible parking lot situation.
Response: Thank you for your feedback! We appreciate your time and letting us know about your experience Please let us know if we can ever be of any service in the future. Thanks again!

Ken Pierce: I bought a new Álvarez guitar is it place so good in the Customer satisfaction is excellent I love shopping at this place
Response: Thanks for the review!

Travis Roland: I brought my martin custom X guitar here to have the bridge re glued down, and have a neck adjustment. My first issue was that i was told the total cost was going to be 150$ which included putting elixer strings back on. When i went to pick up the guitar I was charged extra for strings and they didnt put elixers back on. Not too big of a deal to me. When I got home and proceeded to inspect the repair I was immediately shocked by the lack of attention to detail, the bridge was crooked and not flush against the body. I returned the guitar to have this corrected, when I went to pick it up, I inspected it in the store, there was glue all around the bridge and looked even worse than the first time! I spoke with Steven H. Who conducted the repair and he said he would address the issue. Im thinking third time is a charm, wrong! I picked it up 20 minutes ago and it still looks like garbage. At this point my guitar has spent almost 3 weeks at guitar center and I have lost all patience so I brought the guitar home.

MOHAMMED DALOWAR HOSSAIN: This an amazing place to buy a guitar and necessity of the music world instrument

She Fancy: These folks are just AWESOME. The young lady (the only young lady- pardon me for being absent minded) educated me on my desired purchase and went above and beyond to select the very best electric drum set available. She helped me prank surprise my husband with the drum set for his bday. She purchased balloons for him at zero cost to me. I can’t say enough. Extremely satisfied with the value AND service.

3. Guitar Center

LEAVE AN OPINION
805 reviews
Guitar Center
Location
4.8
Prices
4.8
Services
4.9
Customer Service
4.8
Professionalism
4.8

Address: 12401 Twinbrook Pkwy, Rockville, MD 20852

Schedule: Opens soon ⋅ 10AM

Telephone: (301) 231-6100

Guy: Music store



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Jake O: I’ve had a few good experiences here. Connor in the repairs/services department is absolutely excellent, great at communicating about your instrument and what the options are for your issue. And he’s good at the repairing or setting up your instrument. Dropping a star just because the store seems a little unorganized, communication between the front and the repair guys could be better. And it seems like they’re understaffed; the employees are being pulled in a thousand directions so sometimes there’s just not someone to help you. But yeah it’s p good, would let Connor adjust my truss rod any day
Response: Hi! Thanks for your business and feedback! We are happy that you had a good experience with our staff. Please let us know if we can ever be of any service in the future. Thanks again!

Ron Berry: We rented a broken flute from this joke of a company in the fall. Because the flute was broken, our daughter struggled to learn it in class. The teachers and students were wearing masks, so the teacher had no way of knowing the flute was defective. After 4 months, because my daughter was struggling so much, we were forced to pay for lessons to try and catch up. The instructor easily identified that the flute was unplayable. When we switched flutes, she was able to get caught up after 2 month. So we had to pay for 2 months of lessons with Guitar Center to pay to get her caught up because Guitar Center didn't inspect the flute before renting it. Most companies would try and make up for it. Guitar Center's solution? IT took almsot 3 months before the manager decided to get back to us. They said the customer hadn't make an attempt to contact them about the issue (I guess the 9 year old that had never played an instrument should be able to find the issue). They offered to give us credits for FUTURE lessons (which we were not interested in).
Response: Hello Ron, Thank you for bringing this to our attention. I would like to apologize, we want our customers to not only feel comfortable in our store, but also receive the assistance they need so we take instances like this very seriously. I would like to get this to a member of management for them to look into and reach back out to you to address. Please email your preferred method of contact to YourVoice@GuitarCenter.com and we can have them reach out.

Mijail Ramirez: It seems customer service really took a face plant at this location. I used to like coming here but recent interactions are keeping me away. My last interaction was with some curly headed associate that looked like he didn't want to be there. I asked him about drum rugs because I didn't see any for sale. He didn't offer to check the stock or help me order one. All he did was point to the drum department and if it was there it was in stock. I went to check one more time and decided I would rather spend my money elsewhere.
Response: Hello Mijail, Thank you for bringing this to our attention. I would like to apologize, we want our customers to not only feel comfortable in our store, but also receive the assistance they need so we take instances like this very seriously. I would like to get this to a member of management for them to look into and reach back out to you to address. Please email your preferred method of contact to YourVoice@GuitarCenter.com and we can have them reach out.

Daniel Pierce: Lots of guitars and a no pressure environment to test drive. If looking for a specific guitar, however, good luck. Called to ask if a couple models were in stock and was told they were. 90 minute drive later found out they were not. Probably an ok place for a buyer just starting to shop or one interested in "whatever" is in at the moment. Learned the lesson this time that it's better to shop small and keep it local. I was surprised what the local shop could do!

Jonathan Romero: Always on point with all my audiophile needs . They're the ones who put me onto audio technica . Through my eldest sibling that is . He's pretty good with music. And I'm so proud of him for being my brother .
Response: Thank you for your feedback! We appreciate your time and letting us know about your experience Please let us know if we can ever be of any service in the future. Thanks again!

Jeremy Marcus: The poor review is for the simply awful customer service. I dropped off a broken guitar at Guitar Center today. Received a call about two hours later that it was ready. When I returned, there were literally no staff members on the floor for a full 10 minutes. When one finally appeared, I presented my repair ticket, and was told the repair had not even been started yet. I asked how it could happen that I would be called and told it was ready if it wasn't. The response was a half-hearted "I don't know" and a blank stare. I will be taking the guitar elsewhere for repair. The sad part is that Guitar Center might have kept my business with a slightly apologetic attitude and/or a small discount.
Response: Jeremy, Thank you for messaging us. I apologize for the inconvenience and the poor service you experienced at this location. We will look into this to get this problem corrected and to see that the necessary improvements are made. It is important to know, we really appreciate your business. Please email us at yourvoice@guitarcenter.com if you need any further assistance and we will have someone from the Rockville store follow up to see that you are properly taken care of. Thanks!

Brian Loffredo: Why sell drums if you have no interest in selling drums? This is the second GC I’ve been to in a month and both of them look like the place is being packed up for a move. Boxes everywhere. Merchandise out of order and strewn about like toys on Christmas morning. Missing tags. You name it. It’s terrible. All of the snare drums on the shelf (in the Fredericksburg, VA location) were way out of tune. The top heads were barely tightened. The cymbals were not stocked well and there was no section to look at hardware. A few high hat and other stands were place sporadically around the “showroom” but there was no way for me to actually try anything out to see if it was worth purchasing. I was there for 30 minutes and did not see a single salesperson enter the drum area (unless someone was hiding behind the pile of returns next to the cash register. As a drummer, I am truly sad. I miss the heyday of Mannys Music and Sam Ash.

Sushil Yesupriya: They have everything musical, especially guitars, drums etc. They also have specials on new and used stuff. Check them out and please buy something that you would LOVE to play. It's not about buying cheap stuff!!!!
Response: Thanks for the review!

DJ C.: One of the worst customer service experiences I've ever had. If you come in with an issue and end up having to deal with "Collin" you might as well save your time and just leave. No type of solution whats so ever was offered and instead he was plainly argumentative and continued to repeatedly throw his hands in the air and shrug. Very strange behavior for anyone, let alone customer service...
Response: Hello, Thank you for bringing this to our attention. I would like to apologize, we want our customers to not only feel comfortable in our store, but also receive the assistance they need so we take instances like this very seriously. I would like to get this to a member of management for them to look into and reach back out to you to address. Please email your preferred method of contact to YourVoice@GuitarCenter.com and we can have them reach out.

jfeownfew rewfew: Horrible service. Every time I come, I gotta wait for so long to just ask if something is available. Back order never shipped and wouldn’t even refund when I come to the store. I once bought a bass which was said to be a floor model but sold at retail price and had a big scratch on the surface.
Response: Hello, Thank you for messaging us. I apologize for the inconvenience and the poor service you experienced at this location. We will look into this to correct these problems and to see that the necessary improvements are made. It is important to know, that we appreciate your business. Please email us at yourvoice@guitarcenter.com if you need any further assistance and we will have someone from the Rockville store follow up to see that you are properly taken care of. Thanks!

4. Guitar Center

LEAVE AN OPINION
472 reviews
Guitar Center
Location
4.9
Prices
4.8
Services
4.8
Customer Service
4.8
Professionalism
4.8

Address: 6272 Arlington Blvd, Falls Church, VA 22044

Schedule: Opens soon ⋅ 10AM

Telephone: (703) 533-8500

Guy: Music store



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Guitar Center: what do users think?


S Tuck: I'm a musician that plays drums, keys, guitar, DJs, and does music production. I literally went to ALL departments there and was in the store 3 hours. NO ONE asked if I needed any assistance. The employees are very lazy here and just relaxing the whole time doing nothing. The keyboard room had one amp (used at that)...what a joke. They definitely lack equipment. I usually buy my equipment from Guitar Center, just not this location. Somebody just missed out on a huge commission as I had to buy a bunch of stuff for a church.
Response: Hello, Thank you for messaging us. I apologize for the inconvenience and the poor service you experienced at the Seven Corners store. We will look into this to correct these problems and to see that the necessary improvements are made. It is important to know, that we appreciate your business. Please email us at yourvoice@guitarcenter.com if you need any further assistance and we will reach out to see that you are properly taken care of. Thanks!

Nate Fields: Spencer did a good job giving me all the info I needed over the phone. Came in the next day found what I was looking for I think it was even less than Spencer mentioned. Dennis hooked me up with what I needed and there was no snickering, drama, or stress. Guitar center seems different now.

Steve Williams: Rented amp [Hot Rod] for the 2nd time for Kidd Funkadelic. Crew there were polite and courteous. the amp performed well but most of all they were quick

Mike Clemens: Wouldn't throw in a whammy bar and pick up selector knob from a scratch and dent guitar missing those items. Also refused to negotiate price after telling me I'd have to buy the bar & knob separately. This is why people rag on corporate. My local shop owner would've happily included the missing items.
Response: Mike, Thank you for messaging us. I apologize for the inconvenience and the poor service you experienced at this location. We will look into this to get this problem corrected and try to see that the necessary improvements are made. It is important to know, we really appreciate your business. Please email us at yourvoice@guitarcenter.com if you need any further assistance and we will follow up to see that you are properly taken care of. Thanks!

Jason R.: Awesome store. Very courteous staff. I had pick ups installed in my guitar. Excellent work & they were completed before the estimated time.

Emily Reid Campbell: This place is huge. Pictures don’t do it justice. There is a large open “main” area devoted primarily to guitars and accessories and sound systems and sheet music and whatnot. Off this main area there are many additional spaces with all sorts of cool stuff in various adjoining rooms, halls, alcoves, and other curious display areas of varying size and shape. Acoustic gets its own special room with a door and everything that you can access at the back of the main area—I didn’t go inside because it looked a bit too exclusive for me and too dangerous for my little kids to go near of course, but if you’re looking for acoustic stuff you’ll probably love it. You’ll also look really cool going inside. Other areas and offerings: a huge drum section filled with drums and drum stuff and related accessories and all sorts of things that I have never even seen or heard of because I do not play drums, all located in a large room/additional area just to the right of the entrance as you walk in the store from the parking lot (with potentially more spaces located off of that first “drum area,”—I didn’t venture that far in). Another several adjoining areas off the main space are similarly dedicated to pianos, keyboards, and synthesizer type stuff. Further back into the distant corners adjoining piano land, you’ll find another room or two full of speakers, amps, and all sorts of sound systems and devices for DJs and sound engineers and audiophiles of any sort. I wouldn’t be surprised if there was a secret entrance to another realm entirely back there, with dancing elves playing trumpets and harps and accordions and other strange creatures of that sort, given how many corners and alcoves and sections they had there already. It’s pretty cool. On the other side of the store I saw additional rooms and areas for music lessons and rentals and a few other doors to miscellaneous realms of musical store excitement. I’ll have to check that side out next time. You get the idea. This place is BIG. In fact, the “main” area alone is as large or larger than the entire square footage of the few other guitar center locations I’ve seen before. Granted: size is not the primary determinant of quality, especially not for specialty stores of this sort. But if you need music equipment, this is a good bet. It’s a cool place overall and makes me want to learn more about everything there and maybe learn to play a few more instruments in the future. I don’t have enough experience to comment extensively on the quality of their actual stock or their prices in comparison to other stores. But they have a TON of stuff there for musicians and DJs and sound engineers and audiophiles and anyone else seeking musical instruments and music related goods. And they do price match other stores, so if you find something cheaper at another store they’ll give you that price (up to 45 days after purchase, with some exceptions of course). As for customer service and sales and whatnot: I have only purchased one thing from them thus far, but my experience was positive and the sales process was smooth and nicely handled. Overall, the sales associates are nice and unobtrusive. They’re not necessarily going to greet you enthusiastically when you walk in, or even greet you at all. They’re probably not going to ask you if you need help right away either, or perhaps at any point, and they’re almost certainly NOT going to follow you around the store just to see if you need help later. If you need or want all that, this might not be your type of place. Personally, I prefer this approach. They’re there and quite helpful if you need them, but otherwise they’ll let you explore and do your thing. If/when you do need them, they’re happy to help. Just ask. It works. I’m a fan.
Response: Thank you for your feedback! We appreciate your time and letting us know about your experience Please let us know if we can ever be of any service in the future. Thanks again!

Todd L: I like the store a lot it has percussion and the staff is friendly got a decent choice of ancillary services and boxes and supplies and you got a national system behind you
Response: Thank you for your feedback. We really appreciate your comments and are glad to hear you were pleased with the service you received.

Luan Nguyen: I stopped by this store to purchase 2 bose L1 pro 8, the first one is ok but the second one when I open everything very dirty and the power cord is already opened, look like they sold the open box for me with the price of the new one.

Alice Hawkins (Alice Queen): Ordered a guitar, came broken. No problem Ordered it again, came broken and late. No problem. Ordered a 3rd time, the guitar never came, no one called me to tell me anything, management was aware but didn't offer anything to make up for it. I had to ask.. Nothing. Will not do business with Guitar Center again. Amazon from now on. On the bright side everyone was polite.

Jacob Ferguson: This place has *excellent* customer service. I had somewhat of an emergency and needed a small tan windscreen for my Countryman mic. Jim Hodges called almost every music store in town and finally we figured something out. Thank you so much to Jim Hodges and Guitar Center.

5. Guitar Center

LEAVE AN OPINION
474 reviews
Guitar Center
Location
4.2
Prices
4.3
Services
4.2
Customer Service
4.2
Professionalism
4.2

Address: 14804 Baltimore Ave, Laurel, MD 20707

Schedule: Opens soon ⋅ 10AM

Telephone: (301) 497-7222

Guy: Music store



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Guitar Center: what do users think?


Steve Bates: The manager is great! Helpful and supportive, with a variety of gear and accessories you didn't know you needed until you get there. Staff is hit or miss but still helpful. Definitely worth a trip, but leave time to look and shop around.
Response: We love to hear it! thanks for the review!

Cliff Rush: Great place for musicians, but the attentiveness of a sales associate was a bit concerning. Upon trying to check out the sales associate decided to attend another customer. We were told that there was some prices that needed to be looked up (?🙄) and that was the last we saw our sales associate, until we approached him at a different check out counter. We were taken care of by another associate. I don't think it was intentional, but it could've been a better experience.

Sarah Simpson: Terrible customer service, 6 people waiting for help and all the associates disappear. Everyone walking around looking for employees. Good prices but this is why even worth higher pricing amazon is beating these places in business.
Response: Hello Sarah, Thank you for messaging us. I apologize for the inconvenience and the poor service you experienced at this location. We will look into this to correct this problem and to see that the necessary improvements are made. It is important to know, that we appreciate your business. Please email us at yourvoice@guitarcenter.com if you need any further assistance and we will reach out to see that you are properly taken care of. Thanks!

Brenda Groover: My daughter was looking for a starter guitar and lessons for my son-in-law. There were so many selections that it was overwhelming; however, the salesman took his time (extended) and explained all the different types of guitars. He was very patient with her. What truly impressed me was that two of their regular customers came in as the salesman walked away to verify a price and further enlightened my daughter from a customer's point of view on buying your first guitar and not just getting a sale. Everything they said was exactly in line with what the salesman stated earlier which not only helped her better make a decision, but made us grateful for not only the great customer service and knowledge we received from the store employees, but the input from customers as well. She made a purchase!
Response: Glad to hear we were able to get you taken care of! Thanks for the review!

MJ: Don’t waste your time here. Horrible customer service. There’s no order in how they run their business. Went in to purchase some items and just needed them to pull the stock so I could check out, but we waited for approximately 25-30 minutes before we decided it was going to be a never ending wait and left. They would rather spend their time playing around and testing out guitars customers are there to sell rather than assisting customers who are there to spend money. It would be more efficient if they ascertained whether or not you’re there to buy or sell upon arrival in order to expedite the process.
Response: Hello MJ, Thank you for bringing this to our attention. I would like to apologize, we want our customers to not only feel comfortable in our store, but also receive the assistance they need so we take instances like this very seriously. I would like to get this to a member of management for them to look into and reach back out to you to address. Please email your preferred method of contact to YourVoice@GuitarCenter.com and we can have them reach out.

Mike Hales: Great selection of products. Was able to get bass, amp, case, and other gear. Staff was very friendly and helpful.
Response: Thank you for your feedback! We appreciate your time and letting us know about your experience Please let us know if we can ever be of any service in the future. Thanks again!

aarinfunnydrummera plays: Guitar center owner do yall have sabian unbound b8x performance pack with 16 O zone crash the Unbound Unbound In laurel MD

Greg Englar: I came here twice in the past month to sell some left-handed guitars and the two people who helped me (I am very sorry I forgot their names) took their time and were patient even when it seemed like one of the guitars wasn't matching with a model in the system (I think that is what was going on).
Response: We love to hear it! Thanks for the review!

Paris E Brown: Staff are always helpful and pretty knowledgeable. The repair center is the bomb... They took an almost impossible repair, and did the repair very well. (Second time we used the repair center).
Response: Thank you for your feedback! We appreciate your time and letting us know about your experience Please let us know if we can ever be of any service in the future. Thanks again!

Gary Garvin: Be careful if you order a new instrument. Verify that it's NEW when you order it and all will be well. I do really like the staff at the Laurel, MD store.
Response: Hello Gary, Thank you for bringing this to our attention. I would like to apologize, we want our customers to not only feel comfortable in our store, but also receive the assistance they need so we take instances like this very seriously. I would like to get this to a member of management for them to look into and reach back out to you to address. Please email your preferred method of contact to YourVoice@GuitarCenter.com and we can have them reach out.