Best Guitar Shops In Washington Near Me

Donovan Dorrance: Aaron hooked me up with a great set-up for my telecaster. Helped fix some intonation issues. So very grateful for his expertise, efficiency, and kindness. Highly recommend coming here! They will treat you right!!!

Shawn Benson: Music on the Hill - The Hill’s own neighborhood music shop. Pretty cool. I’m a new client at Music on the Hill and I’m a very satisfied customer. My wife and I look forward to coming back, taking lessons, and recommending this neighborhood music shop to our musically-inclined or curious friends. Their prices are often just as good (and sometimes better) than their competition. The customer service/expertise is spot-on. And, you feel good knowing your money is going back to a small, local business. Frankly, it’s an investment in our community and that’s almost reason enough these days. Give them a shot. They don’t have everything, but they’ve got a lot and it was more than enough for us.

anne phelps: My whole family loves Music on the Hill! Lindy is a terrific resource on all things music related. We’ve had great experiences with lessons (clarinet and guitar) and when we wanted to upgrade to a wooden clarinet, Lindy & Luke found us a quality used instrument. If there’s something we need and they don’t have it, they’ve always been able to get it in short order. Music on the Hill is everything a local music store should be.

DAVID BAROI: On March 29th around 5 pm Me and my friend wanted to check this store out we are not from the dc area and we drove during rush hour traffic took us 40 min. But where we arrived I was keen on checking out the guitars and my buddy wanted to get a a quarter in jack. After we went in we an employee Middle Aged female was being rude as soon as we walked i; she made us feel very uncomfortable and eying us down the whole time. My friend even purchased a product and yet she was keen on getting us out the door and I was in the middle of considering purchasing the fender Stratocaster Mexico made but yet she was nudging for the door. After being in there not even for 10 min she came up and told us we had to leave. And so we abided by what she said and left. But will I go back again ? No how can i go into a music store and spend over a hundred dollar on anything without taking my time on inspecting that product.

Amaobi Otiji: I had an enjoyable experience buying a guitar here. Their shop setup is really aesthetically pleasing and their selections were all from very quality makers. The staff were very helpful in finding something that fit me by giving me a lot of options to work with. I also enjoyed them showing off the instruments with their musical skills.

Eric Schneider: Since this place added a guitar tech and luthier, I have taken in three guitars and received perfect setups and provided great service in general. So glad to have these folks in Capitol Hill instead of having to give a conglomerate like Guitar Center my business!

Kevin Wholihan: Had an amazing purchasing experience here and came away with a gorgeous acoustic. The staff was attentive, knowledgeable, quickly found me the right size and a great fit. Very good COVID precautions. Will be back for my next major purchase.

La Rana: I live in PA, but we were visiting DC while my daughter's school was having a 30-day music challenge of students practicing their instrument every day. Not wanting to lug a cello in our small car to and from DC, I called Music on the Hill and explained my unusual request. Luke was kind enough to set aside a cello for my daughter so she could practice for 10 minutes and get credit for playing that day. Not only that, but one of the employees helped her tune the cello. Thanks for your dedication to young musicians!

Allison Eriksen: Can't speak to their lessons or guitar supplies, which seem to be their mainstay. I was looking for piano music and selection was very limited so I didn't find anything I wanted. Woodwind and other marching band supplies are pretty non-existent. I play clarinet and they only had the softest reeds, a few books for learners, a cleaning kit and that was it. I know its a small space, but I would love to have a music supply store locally for all instruments.

Gillian Edick: We popped into Middle C to have a guitar restrung and tuned. They did it quickly, but more importantly made it great fun for my aspiring but beginner guitarist. Tom was amazing - so helpful and took the time to show my son how to tune the guitar, hold it and get started. Really fantastic service. Thanks Tom and team!

Paul Myers: I purchased a piano from these fine people, and I love it. It was very competitively priced. I have also purchased a guitar, and I have had these folks restring several guitars, and they do a great job —and again, the price is right. I love supporting small businesses, and Middle C Music is one of the best!

Phyllis Pierce: I had a small (thankfully) issue with the guitar I'm teaching myself to play. So I took it to Middle C in hopes they could fix it and it wouldn't be away from me too long. They fixed my issue on the spot and for free!! They are very friendly and that guy really knew his guitars. I think they have a long term customer here!!

Christopher Tripoli: I fell in love with an instrument I found here called a "U-Bass," but I'm left-handed so couldn't use the one on display. Had them order a lefty model for me, and couldn't be happier with their service! Tom F was excellent to work with. A fun neighborhood store that I eagerly recommend!

Fernando Nogueira: Super friendly and helpful staff.We were missing a very specific guitar screw and they helped us out in no time.

Ricky Webster: Amazingly friendly and helpful staff! Middle C is a great place to pick up your general music needs, but maybe isn't the best specifically for guitar equipment. They still have the basics for guitar, and will order anything you need! I have also used their guitar repair/tune-up service and everything was great. Thanks!

Susanna Gregory: I LOVED it here! Stopped by for a new guitar and the staff was immediately willing to help and super friendly. The prices were great and I was really impressed with all the cool little things you could buy too! I didn’t get the names of the people who helped me but they were fantastic

Rebecca Brenner: I hadn't sought out new strings for my guitar since 2017. so every ~4yr when I get restrung, I only trust one music shop to touch my green guitar: Middle C Music. they do a fabulous job! I wouldn't recommend waiting 4yr for new strings -- or 10+yr for a new case -- but I highly recommend Middle C Music for all services!

Michelle Long: I had the best time at Middle C Music! Everyone was super knowledgeable, supportive, and friendly. I came in looking for a 3/4 size acoustic guitar for traveling and had my pick of a beautiful selection. Big fan!! Will return!

Sahil A: I would give this Guitar Center 0 stars if I could. Ben and all the other employees seem nice over the phone but in person they give you smart answers especially Ben, when you ask about the return policy Ben gets very offended. I asked for the return policy cause I was buying a used controller without it being tested. Ben then says if your gonna return it then don’t buy it, then why the hell do u guys have a return policy. Never shopping at this store again and I don’t recommend it to anyone!

Chris Scuderi: Warning. This guitar center is selling used items as new. Purchased 2 “new” KRK 8 inch studio monitors at almost $300 each. When grabbing them off the shelf I noticed one of them looked like the box was retaped. I asked if this unit was used and the salesman Zack assured me it wasn’t. When I got home (after 2 hour round trip) the unit that I thought was opened was certainly opened because the power cable was missing. I immediately called the store and the manager was prompt to tell me he would over night the power cord. I raised my concern about the item being used and he assured me it wasn’t. Well, it’s used. There is a white scuff on bottom left (like it was hit on a white wall) and there are what appears to be soda that has dried on bottom. Now I get to spend another 2 hours swapping out this unit with a new one. A complete waste of my time and money.

Michael Fortenberry: Great location close to a lot of attractions and other shopping areas. They have a wonderful selection of music equipment bass, electric, and acoustic guitars. I think what a lot of people don’t know is Guitar Center also has a great selections of equipment keyboards, sound, lighting and turntable equipment. The staff here is superb, helpful and provided a lot of great recommendations I didn’t initially considered. I highly recommend this location to anyone passing through this area or are visiting.

Quentin Workman: After a mixup in shipping, and UPS losing my guitar, I was refunded for the price of mine and sent a new one on them. They are a great company that I will continue to frequent!

Hasan ibn-Sabah: Decent stock, helpful and friendly employees who seem to like what they do. Minus 9ne star for the horrible parking lot situation.

Ken Pierce: I bought a new Álvarez guitar is it place so good in the Customer satisfaction is excellent I love shopping at this place

Travis Roland: I brought my martin custom X guitar here to have the bridge re glued down, and have a neck adjustment. My first issue was that i was told the total cost was going to be 150$ which included putting elixer strings back on. When i went to pick up the guitar I was charged extra for strings and they didnt put elixers back on. Not too big of a deal to me. When I got home and proceeded to inspect the repair I was immediately shocked by the lack of attention to detail, the bridge was crooked and not flush against the body. I returned the guitar to have this corrected, when I went to pick it up, I inspected it in the store, there was glue all around the bridge and looked even worse than the first time! I spoke with Steven H. Who conducted the repair and he said he would address the issue. Im thinking third time is a charm, wrong! I picked it up 20 minutes ago and it still looks like garbage. At this point my guitar has spent almost 3 weeks at guitar center and I have lost all patience so I brought the guitar home.

MOHAMMED DALOWAR HOSSAIN: This an amazing place to buy a guitar and necessity of the music world instrument

She Fancy: These folks are just AWESOME. The young lady (the only young lady- pardon me for being absent minded) educated me on my desired purchase and went above and beyond to select the very best electric drum set available. She helped me prank surprise my husband with the drum set for his bday. She purchased balloons for him at zero cost to me. I can’t say enough. Extremely satisfied with the value AND service.

Carlton Jones: Chuck Levins Washington Music Center, has been the most anticipated retail store visit since I was 13 years old. Every local musician I know in DC has spent time and money at Chuck’s. I recently made a purchase and it went as all my transactions made there since approx 1970. This time it was online but a very personal affair, Adam Levin was helpful and more accommodating that an old guy could ask for. It was still like xmas awaiting my package that came overnight and with a wonderful gift. I can honestly say it was the most emotional purchase I’ve made in decades, not the most expensive, not a life changing acquisition just a memory evoking moment that included family members and friends passed on that I think of frequently whom I spent many hours playing music with and having the best times of my life. Me, my family, friends and Chuck Levin’s Washington Music Center…. Thanks again Adam, if this is my last purchase please know they have all been the best!

Deahvo Cho: They always been there when I needed them , fot parts drums Symbols suggestions ideas he is never stops it's a great cruiser (party on).

Crystallize And Realize: This place goes above and beyond I'm all categories. Total knowledge, stock, and personal care. You will find your salesman, and he will be yours for decades. Paul in drums is incredible. Also Edwin in Keys, and Mitch up front. Top notch. I feel good arriving, better leaving. Best store in the world. I suggest cutting your credit cards before entering---can be dangerous.

Richard Capeless: My experience was through an online order and I am here to testify to their exceptional customer service. I had a small problem with a piece of gear I was really excited to get, and the staff went above and beyond the call of duty to accommodate me. General manager Adam Levin reach out to me and oversaw my exchange. That kind of personal touch made it clear that they care about their customers.

Rachel Ellis: Bought my fiancé a guitar here a year ago. Sales person was friendly and helpful. Good covid protocol for the time. Sales people weren’t pushy and were well informed on guitars. Bought the Taylor GS Mini and it’s been a great guitar. Would definitely check them out if you’re in the market for an instrument. Only downside was slightly outdated equipment/billing systems, but nothing a little patience doesn’t fix.

brian henson: Chuck Levin's Washington Music Center has always been the best music store in this region. Guitar players, including the top players in the world, come here for equipment, repairs, and advice. Best selection and fair prices, but most of all, the most knowledgeable sales people. They know the products, ask you the right questions, and help you find the best solutions for you.

Eddie Monson: Excellent customer service, very courteous and professional... Bought a new guitar at a good price and shipped fast..

D0nut7125: Got my trick Dominators from this store, fast shipping and arrived just on time for a gig. Will be ordering from this place again!

Mary Ann Wyckoff: Aaron was very helpful with answering questions and guiding me towards choosing the right bass clarinet for me! I definitely recommend Chuck Levin’s!

Wilhelm Bonnette: Excellent place to find hard to find instruments as well as for instrument repair. This is a musical instrument boutique.....especially for string and percussion instruments. I found several drums that are collectable, which were in great condition. If you are serious about your craft....then you have to make time to visit!!!

Diego Mundo: This place is incredible, I felt like a child in a candy store. They have a nice selection of violins (including electric, sweet) and mandolin family instruments definitely worth checking out. A wide variety of other instruments too! The staff were lovely, quite knowledgeable, and supportive. I'd have stayed all day if I wasn't jumping up and down to get back into practice with the mandolin I purchased. One of the best music stores I've visited - I must return!

Jason Mendelson: Fantastic shop. I've bought from them a few times and they are super friendly, knowledgeable, have good quality gear (even the used stuff), pack safely and ship quickly.

Dilara Orer: What an amazing place! I brought in my 92 year old father's ud (oud) to be repaired and restrung. He hasn’t been able to play in years, and also he wanted a somewhat unusual tuning his mother had taught him. Alexander called me personally to double check everything, which I really appreciated. As if that wasn’t enough, they delivered it directly to my parent’s home so they wouldn’t have to drive out to Takoma Park, which blew me away. I will be taking another Turkish instrument to them soon. These guys are amazing, and the staff and owner are super friendly. Cannot recommend enough.

Greg O: I am the type of person who goes into a music shop and likes to try a lot of instruments for a while before I buy and in many big chain music stores such as Chuck Levins, Guitar Center and music and arts I usually get very impatient, VERY PUSHY and rude service from the sales staff. I was so delighted to not experience that at all from your sales staff and this lack of pressure MADE ME BUY. I will definitely be back.

Daniel Meltzer: A wonderfully overwhelming array of instruments in this shop. Very nice folks. I am glad we have this place in the Baltimore/DC area.

Ben Havilland: This is the place to go for acoustic guitars, new and 2nd hand. I had an excellent experience, spent a lot of time there making my choice and they let me do it while helping me with zero pressure. Make sure to see the room upstairs where many amazing gems live. I ended up getting a Tanglewood that had clarity and projection I've not heard in that price range. (Paid $699). Did i mention the staff was super nice? I'd recommend these kind folk to anybody looking for a good deal on an amazing instrument. I'll be back again next time I'm looking for another acoustic. Best experience I've had trying and buying, hands down.

Dan Armstrong: I had rated this place two stars when I left my lap steel to be repaired and it took a couple of months to even get the status. Turns out the guy who does repairs only comes by every couple of weeks and decided to skip a visit. Then when he did pick it up, my instrument was last in line behind a big backlog. Despite being assured of a call, I never got one. When I called House of Musical Traditions to see what was going on, they had no idea. So I got the number of the repair guy and called him directly. Once the middleman was out of the picture, the process went smoothly. He did a great job replacing the pegs and the price was reasonable. I upgraded the review to three stars because I'm over my annoyance and love the cool instruments and laid-back atmosphere of this shop. There is no place like it in the DC area that I know of. Or anywhere in the world that I've come across, for that matter. The guys who run it are super nice. Generous about letting you fool around with the instruments. Just don't expect prompt or attentive service if you leave something to be repaired.

El desinformador Informador: This store repairs accordion microphone inputs since I have a condenser microphone, it is two microphones in one but when you connect the tip or plug as is normally done, only one microphone sounds the one on the grill but the one with the bass does not if I take it out in the middle more or less work the two microphones can repair this or what would be the problem in advance I hope your help thanks

Nate Fields: Spencer did a good job giving me all the info I needed over the phone. Came in the next day found what I was looking for I think it was even less than Spencer mentioned. Dennis hooked me up with what I needed and there was no snickering, drama, or stress. Guitar center seems different now.

Steve Williams: Rented amp [Hot Rod] for the 2nd time for Kidd Funkadelic. Crew there were polite and courteous. the amp performed well but most of all they were quick

Mike Clemens: Wouldn't throw in a whammy bar and pick up selector knob from a scratch and dent guitar missing those items. Also refused to negotiate price after telling me I'd have to buy the bar & knob separately. This is why people rag on corporate. My local shop owner would've happily included the missing items.

Jason R.: Awesome store. Very courteous staff. I had pick ups installed in my guitar. Excellent work & they were completed before the estimated time.

Emily Reid Campbell: This place is huge. Pictures don’t do it justice. There is a large open “main” area devoted primarily to guitars and accessories and sound systems and sheet music and whatnot. Off this main area there are many additional spaces with all sorts of cool stuff in various adjoining rooms, halls, alcoves, and other curious display areas of varying size and shape. Acoustic gets its own special room with a door and everything that you can access at the back of the main area—I didn’t go inside because it looked a bit too exclusive for me and too dangerous for my little kids to go near of course, but if you’re looking for acoustic stuff you’ll probably love it. You’ll also look really cool going inside. Other areas and offerings: a huge drum section filled with drums and drum stuff and related accessories and all sorts of things that I have never even seen or heard of because I do not play drums, all located in a large room/additional area just to the right of the entrance as you walk in the store from the parking lot (with potentially more spaces located off of that first “drum area,”—I didn’t venture that far in). Another several adjoining areas off the main space are similarly dedicated to pianos, keyboards, and synthesizer type stuff. Further back into the distant corners adjoining piano land, you’ll find another room or two full of speakers, amps, and all sorts of sound systems and devices for DJs and sound engineers and audiophiles of any sort. I wouldn’t be surprised if there was a secret entrance to another realm entirely back there, with dancing elves playing trumpets and harps and accordions and other strange creatures of that sort, given how many corners and alcoves and sections they had there already. It’s pretty cool. On the other side of the store I saw additional rooms and areas for music lessons and rentals and a few other doors to miscellaneous realms of musical store excitement. I’ll have to check that side out next time. You get the idea. This place is BIG. In fact, the “main” area alone is as large or larger than the entire square footage of the few other guitar center locations I’ve seen before. Granted: size is not the primary determinant of quality, especially not for specialty stores of this sort. But if you need music equipment, this is a good bet. It’s a cool place overall and makes me want to learn more about everything there and maybe learn to play a few more instruments in the future. I don’t have enough experience to comment extensively on the quality of their actual stock or their prices in comparison to other stores. But they have a TON of stuff there for musicians and DJs and sound engineers and audiophiles and anyone else seeking musical instruments and music related goods. And they do price match other stores, so if you find something cheaper at another store they’ll give you that price (up to 45 days after purchase, with some exceptions of course). As for customer service and sales and whatnot: I have only purchased one thing from them thus far, but my experience was positive and the sales process was smooth and nicely handled. Overall, the sales associates are nice and unobtrusive. They’re not necessarily going to greet you enthusiastically when you walk in, or even greet you at all. They’re probably not going to ask you if you need help right away either, or perhaps at any point, and they’re almost certainly NOT going to follow you around the store just to see if you need help later. If you need or want all that, this might not be your type of place. Personally, I prefer this approach. They’re there and quite helpful if you need them, but otherwise they’ll let you explore and do your thing. If/when you do need them, they’re happy to help. Just ask. It works. I’m a fan.

Todd L: I like the store a lot it has percussion and the staff is friendly got a decent choice of ancillary services and boxes and supplies and you got a national system behind you

Luan Nguyen: I stopped by this store to purchase 2 bose L1 pro 8, the first one is ok but the second one when I open everything very dirty and the power cord is already opened, look like they sold the open box for me with the price of the new one.

Alice Hawkins (Alice Queen): Ordered a guitar, came broken. No problem Ordered it again, came broken and late. No problem. Ordered a 3rd time, the guitar never came, no one called me to tell me anything, management was aware but didn't offer anything to make up for it. I had to ask.. Nothing. Will not do business with Guitar Center again. Amazon from now on. On the bright side everyone was polite.

Jacob Ferguson: This place has *excellent* customer service. I had somewhat of an emergency and needed a small tan windscreen for my Countryman mic. Jim Hodges called almost every music store in town and finally we figured something out. Thank you so much to Jim Hodges and Guitar Center.

Everett DeLuca: This is an incredibly wonderful place. Incredibly reasonable pricing on repairs, done with impeccable quality. The gentlemen who run the shop are a riot and you'll leave with an excellent lesson in guitar maintenance. Also a wild collection of vintage amps and pedals. This is heaven for any guitarist.

Matt Lyttle: The greatest guitar shop around, no question. Incredible selection of new and vintage instruments. All sorts of pedals and gear. Extremely knowledgeable staff. And they are as welcoming as can be. Just be respectful of their stuff and they will treat you like family - no matter how deep (or empty) your pockets are!

Elisa: Great store! The staff are so friendly, kind, and willing to share advice. I always have a pleasant experience taking my guitars in for work or browsing for new gear.

Matthew Morgan: This place is the best guitar shop in the DMV and it’s not even close. The guys know their stuff and they care about what they do. I came in with a California strat a few months ago and the owner took time to walk me through the history of the guitar, the value, and helped me weigh pros and cons of investing in some repairs. They’ve set up 4 of my guitars and have done A+ work on each one. Love these guys!

Cameron Quinn: Music shops like this are a dying bread and thankfully we still have killer shops like Action. Super knowledgeable about all things music and guitars. Best and most eclectic selection of vintage guitars in the area. Thanks Action!

Harrison Z: I found a guitar on their website listed as in stock, called to buy it and they explained their website is out of date by about 5 years. Ok. They mentioned they have a Mustang Bass for sale though so I was interested. Rob told me he had to check with his boss on how to do the sale but the best way would be to mail a check. I accepted the terms and asked to please place a hold tag. They said they could put the tag on for me. I called them the next day to ask for the pictures they promised me, they were “slammed; call back later no time to put a hold tag on”. I called back later. “The shop is closing now but we can make a reverb listing for you tomorrow and you’ll just buy it first as it goes up.” I told them, Saturday on reverb, it’s very possible someone will buy it in those seconds before me. They said it’s never happened and won’t be a problem. I call back the next day to remind them of the deal, they said call a little later. I did. They say 3,2,1 the listing is up, Reverb wanted my CVV code (which doesn’t usually happen) which I scrambled to get, then someone else bought the bass in those seconds. Apparently the other buyer is a returning customer so they sold the bass to him. After all the calls I made and the changing of terms I accepted, they simply sold it out from under me. This is the number one worst experience I’ve had buying a guitar. They cant accept a credit card over the phone? The reverb listing wouldn’t have even been created if it weren’t for me and they sell it to this other guy who is apparently on the way to pick it up 30 seconds after purchasing? Come on. Who do you think would have been inconvenienced more; him or me? After all the phone calls I made and patience I had after reminding them several times about the sale, obviously me!! they didn’t seem to mind at all selling it out from under me. Almost proud of their decision. A simple explanation to the other buyer and I’m sure everyone would understand that the bass should have been sold to me. And a bonus complaint, I asked them at the end of the call if they have anymore vintage fenders in stock and they told me I was already told what they have in stock the day before. As if somehow I was inconveniencing them! Absolutely unbelievable and extremely unprofessional. “We’ve been doing the same thing for 25 years buddy “. Is what I heard many times. What??? Reverbs been around for about 6 years. And you’d think they’d know how to honor a deal after all their years as a shop! Extremely disappointed and so much of my time and energy wasted for nothing.

Christopher Frakes: Great selection of instruments, equipment, and accessories. Matt and co. are knowledgeable, kind, and a delight to chat with. Hands down the best music store in the area!

muscle man: action music is a really good store. the people that work there are all super nice and welcoming. i gotta come back here one day. also the location is very nice considering its right next to a record store and a recording studio

Shawn Hatfield: Always a good time. Thank you guys for the Orange cab this time. I usually get vintage fuzz pedals here. Great selection of instruments, amps, fx, and other music goodies!

Ron Berry: We rented a broken flute from this joke of a company in the fall. Because the flute was broken, our daughter struggled to learn it in class. The teachers and students were wearing masks, so the teacher had no way of knowing the flute was defective. After 4 months, because my daughter was struggling so much, we were forced to pay for lessons to try and catch up. The instructor easily identified that the flute was unplayable. When we switched flutes, she was able to get caught up after 2 month. So we had to pay for 2 months of lessons with Guitar Center to pay to get her caught up because Guitar Center didn't inspect the flute before renting it. Most companies would try and make up for it. Guitar Center's solution? IT took almsot 3 months before the manager decided to get back to us. They said the customer hadn't make an attempt to contact them about the issue (I guess the 9 year old that had never played an instrument should be able to find the issue). They offered to give us credits for FUTURE lessons (which we were not interested in).

Mijail Ramirez: It seems customer service really took a face plant at this location. I used to like coming here but recent interactions are keeping me away. My last interaction was with some curly headed associate that looked like he didn't want to be there. I asked him about drum rugs because I didn't see any for sale. He didn't offer to check the stock or help me order one. All he did was point to the drum department and if it was there it was in stock. I went to check one more time and decided I would rather spend my money elsewhere.

Daniel Pierce: Lots of guitars and a no pressure environment to test drive. If looking for a specific guitar, however, good luck. Called to ask if a couple models were in stock and was told they were. 90 minute drive later found out they were not. Probably an ok place for a buyer just starting to shop or one interested in "whatever" is in at the moment. Learned the lesson this time that it's better to shop small and keep it local. I was surprised what the local shop could do!

Jonathan Romero: Always on point with all my audiophile needs . They're the ones who put me onto audio technica . Through my eldest sibling that is . He's pretty good with music. And I'm so proud of him for being my brother .

Jeremy Marcus: The poor review is for the simply awful customer service. I dropped off a broken guitar at Guitar Center today. Received a call about two hours later that it was ready. When I returned, there were literally no staff members on the floor for a full 10 minutes. When one finally appeared, I presented my repair ticket, and was told the repair had not even been started yet. I asked how it could happen that I would be called and told it was ready if it wasn't. The response was a half-hearted "I don't know" and a blank stare. I will be taking the guitar elsewhere for repair. The sad part is that Guitar Center might have kept my business with a slightly apologetic attitude and/or a small discount.

Brian Loffredo: Why sell drums if you have no interest in selling drums? This is the second GC I’ve been to in a month and both of them look like the place is being packed up for a move. Boxes everywhere. Merchandise out of order and strewn about like toys on Christmas morning. Missing tags. You name it. It’s terrible. All of the snare drums on the shelf (in the Fredericksburg, VA location) were way out of tune. The top heads were barely tightened. The cymbals were not stocked well and there was no section to look at hardware. A few high hat and other stands were place sporadically around the “showroom” but there was no way for me to actually try anything out to see if it was worth purchasing. I was there for 30 minutes and did not see a single salesperson enter the drum area (unless someone was hiding behind the pile of returns next to the cash register. As a drummer, I am truly sad. I miss the heyday of Mannys Music and Sam Ash.

Sushil Yesupriya: They have everything musical, especially guitars, drums etc. They also have specials on new and used stuff. Check them out and please buy something that you would LOVE to play. It's not about buying cheap stuff!!!!

DJ C.: One of the worst customer service experiences I've ever had. If you come in with an issue and end up having to deal with "Collin" you might as well save your time and just leave. No type of solution whats so ever was offered and instead he was plainly argumentative and continued to repeatedly throw his hands in the air and shrug. Very strange behavior for anyone, let alone customer service...

jfeownfew rewfew: Horrible service. Every time I come, I gotta wait for so long to just ask if something is available. Back order never shipped and wouldn’t even refund when I come to the store. I once bought a bass which was said to be a floor model but sold at retail price and had a big scratch on the surface.

Daniel Harper: It’s a Guitar Center. If you’re looking for guitar or rock music-focused music gear, this is a good place to go. It has a better selection than most other rock-focused music stores. It’s neat and well-organized. If you’re looking for classical or band music gear (violins, woodwinds, brass instruments, etc.), this is not the place for you. Overall I recommend it.

ben glowasky: Had a really good experience with Kevin F picked up a speaker from him on 6-13-2022 and he was very informative really good sales and really wanted to help and really friendly

Emily-Rose Lewis: Super helpful staff. Good selection. I'm a lefty and they were talking with me about which guitars I could get left handed. One guy was looking up one Taylor and was supposed to call me if he could get it left handed. He didn't follow up so I ended up buying it from Sweetwater. (I did end up calling them and explaining I was waiting for call about product and still no call back) Just odd to lose a $1200 sale by not pursuing leads.

Maryna Broussard: Love this store! Here you can found a big choice for your needs and even take a lesson how to play the guitar!

Jeffrey Swearman: They bought my new but unwanted guitar.Clerk was polite but not friendly. However I'm happy with the polite efficient service! Great guitar selection! I will go back again in the future!

Syed Ahmed Ullah: Jessy is great for guitar service and repairs. This guy knows what he's doing and gives the best rates too. Overall a nice outlet for music lovers

P Banuelos: I bought an amp and accessories here about a week ago but did not recover the amp cover when I purchased it. I placed a call to store and dealt with Ken, who was extremely helpful and courteous. He apologized numerous times while he verified my purchase, located the amp cover, and took care of shipping it to me directly. Things happen, and mistakes are made, but Ken's level of customer service he provided secured my ongoing love for Guitar Center and how they value their customers. Thanks Ken, GC is lucky to have employees like you! 🤘🤘

Samuel Taylor: This location is horribly understaffed. Went in on a Saturday afternoon and there was one employee covering guitars who was trying to check another patron out so the fifteen or so people in the guitar area were left without anyone to help them. This is especially problematic considering pretty much every guitar worth playing is locked in to its wall hanger. Went to try out a few high end guitars but my experience was pretty bad, I'll take my business somewhere Bain Capital hasn't gutted.

Ciara Long: This must be a good GC. My husband told me he was running in for a quick second and 40 minutes later I’m still sitting in the car. I guarantee he comes out with half the store. Great location, friendly and knowledgeable service he said and well stocked.

Cliff Rush: Great place for musicians, but the attentiveness of a sales associate was a bit concerning. Upon trying to check out the sales associate decided to attend another customer. We were told that there was some prices that needed to be looked up (?🙄) and that was the last we saw our sales associate, until we approached him at a different check out counter. We were taken care of by another associate. I don't think it was intentional, but it could've been a better experience.

Sarah Simpson: Terrible customer service, 6 people waiting for help and all the associates disappear. Everyone walking around looking for employees. Good prices but this is why even worth higher pricing amazon is beating these places in business.

Brenda Groover: My daughter was looking for a starter guitar and lessons for my son-in-law. There were so many selections that it was overwhelming; however, the salesman took his time (extended) and explained all the different types of guitars. He was very patient with her. What truly impressed me was that two of their regular customers came in as the salesman walked away to verify a price and further enlightened my daughter from a customer's point of view on buying your first guitar and not just getting a sale. Everything they said was exactly in line with what the salesman stated earlier which not only helped her better make a decision, but made us grateful for not only the great customer service and knowledge we received from the store employees, but the input from customers as well. She made a purchase!

MJ: Don’t waste your time here. Horrible customer service. There’s no order in how they run their business. Went in to purchase some items and just needed them to pull the stock so I could check out, but we waited for approximately 25-30 minutes before we decided it was going to be a never ending wait and left. They would rather spend their time playing around and testing out guitars customers are there to sell rather than assisting customers who are there to spend money. It would be more efficient if they ascertained whether or not you’re there to buy or sell upon arrival in order to expedite the process.

Mike Hales: Great selection of products. Was able to get bass, amp, case, and other gear. Staff was very friendly and helpful.

aarinfunnydrummera plays: Guitar center owner do yall have sabian unbound b8x performance pack with 16 O zone crash the Unbound Unbound In laurel MD

Greg Englar: I came here twice in the past month to sell some left-handed guitars and the two people who helped me (I am very sorry I forgot their names) took their time and were patient even when it seemed like one of the guitars wasn't matching with a model in the system (I think that is what was going on).

Paris E Brown: Staff are always helpful and pretty knowledgeable. The repair center is the bomb... They took an almost impossible repair, and did the repair very well. (Second time we used the repair center).

Gary Garvin: Be careful if you order a new instrument. Verify that it's NEW when you order it and all will be well. I do really like the staff at the Laurel, MD store.

Vassilios Vassiliadis-Laouto Lobby: Fantastic local music store. Customer service is awesome and the manager Dave Belazis always goes above and beyond to help you get the best deal. They also offer musical classes and sell any type of musical instrument, accessories and equipment. I rather support this nice store than other online or other real music shops.

Dale Dean: Extremely professional service allowed me to find the right edition of sheet music that I wanted. And we conferred back and forth by text messages before I even entered the store to pick up the edition. Outstanding and responsive treatment.

Heather Paul: Went looking for a guitar for my bf's birthday; I know nothing about music or guitar shopping, but they helped me pick one out, talked me through pros and cons of each, played samples for me to hear the sound, even tossed in a free pack of strings! And my bf loved the guitar <3 Highly highly HIGHLY recommend

T King: Very cool old school music shop, lotta different instruments, sheet music etc. Not sure how competitive prices on guitar amps are. Fun to browse. Looks like the do lessons and repairs, too.

Eric Henri: Great for lessons, service and equipment. They can order what they don't have in stock. Also love to look at the music books!

Billy Billy: Why you got to be so weird with your comments every time I come in the store with my children. I get that your band geeks or something, but don’t be so creepy and learn how to interact with humans. @Bernard and others need to stop with weird offhand remarks to customers and children in the store. No one needs it and we will take personal insult next time.

Spot Wms: Foxes Music Co has one of the largest selection of music books for all instruments and ALL learning levels. Nice novelty items (socks, tote bags, mouse pads and etc). Music books are competitively priced. Foxes Music Co offers other services as well (lessons, instruments rental/sales). I'm a beginning adult piano player (learned to read music in high school band class). The Essential Elements Piano Theory seems to be the perfect purchase for my current knowledge and playing ability. A family member is learning music also, so I'll be able to pass the music books along! I purchased a lot of music books because I'm trying to discover what works best for my independent learning (supllemented w/ YOUTUBE videos).

aria moshrefi: Came in just to exchange the rental violin for my son. Brian A was so helpful. He showed us the problem was was not the size of the violin but the locations of the tape was not correct. Excellent free assistance by such a nice employee Thank you you so much !

Christine Hill: I went to Foxes music just to come see and admire the store cause of all the instruments. It was my first time going there and usually i’m a anxious mess kind of a person. I was immediately greated by good ol Dave! (Welcoming and friendly) He showed me some books, amps, intruments, etc. demoed some pedals. Not once was there a pressure to buy or anything which was super nice! No sales pitch and I thoroughly appreciated that. I saw this mustang and he showed it to me and all was history! I walked out with a slammin deal and stand in top of that! Thanks so much Dave! Will definitely be coming back!

Derek Dissell: I purchased a watch at $900+ and wore it maybe 5-7 times. The band started fraying and I requested that they try to glue it back since a watch in good condition shouldn't have such serious issues so quickly. They flatly refused and therefore lose my business going forward

Activity: The best pawnshop ever. No time limits, or late fees both in purchases and borrowing. They'll keep your products intact, very low and affordable interest rates. Great family that treats you with respect and consideration. I love this place!!

Harold Mitchell: I had once given the store a 5 star rating, two months ago, but since I didn't receive a response from the owner like others who given a perfect rating, now I'll just give 3 stars!

Francis Jafari: I have been to many pawn shops throughout my life! I’m a bit of a junkie for them. I love shopping there and finding great things for great prices. I will say crown pawn shop is by far the best I’ve ever encountered! Everyone there is so amazing and willing to help anyway they can! Just ask for mike and he will drop what he’s doing to help. He has always been fair and given me the best deals and gives top dollar for all my items. They also have a female staff member, mrs Jessica who has extensive knowledge of jewelry and can really help you with all questions you have and will work with your budget to help send you home with the ring or watch you desire! All in all this is a 5 star pawn shop and I would recommend it over and over again, so make it your first stop if you’re looking for great deals and great staff!!!

nick: Amazing service! I love this place! I just bought my wife and daughter last minute gifts, and they were all very helpful. They helped me pick out a necklace and a bracelet. The prices were great. I really liked the omegas and Rolex’s they have for sale. I’ll be back

TODD DILLERSON: If your looking for the best place for any kind of assistance along with the best customer service available go to Crown Pawnbrokers. This place is ran by a unbelievable management and staff who make you feel comfortable and at home ! I’m a regular here and wouldn’t go anywhere else! Thanks guys !!

Carlton Reynolds: I have been a long time customer of Crown Pawn , they are hard working , generous and fair when it matters most , at least I can say that for myself I have been given a fair shake . . .

Nakita Anderson: My son and I have been coming to this establishment for games since he was 5 he is now 12 and he loves to come and see these wonderful people. My son is into gaming and I’ve learned so much about it with their help and the greeting we get from everyone is so warming. They have been around for so long and the variety of things they have are reasonable and no matter the item, there’re always someone with knowledge of it, check them out, you will come out with the best deals and not to mention the politeness and helpfulness. We love them

Leon Elliot: This place saves my life every time I’m in a bind and it’s the only place in DC where I can find quality products from my jewelry to my camera equipment love it here

Colin: More than I could ask for in a Music Store experience. Everyone was friendly and helpful. I brought a guitar to trade in and put the money towards the purchase of another expecting to haggle on the price. Instead I was given a great deal off the bat and they threw in a free hard shell case. Any time I’m back in this area I’ll be paying this place a visit.

Mike Workman: I was considering to buy this g-400 epi Toni Iommi edition. I was skeptical at first ,the set up was horrible like it never was played. One of the tuners had a bad screw. They had their tech fix it up and it was like a different guitar. I was very pleased at the results and the price was fair for the condition and they even gave me a nice case for it. This is one of the old school misic stores left around .Nice helpful staff I RATE AT 100%

Josh Hess: I visited for my first time today and traded a few guitars I didn’t play for a really nice guitar. I couldn’t have asked for a more helpful people and satisfying experience. They were extremely fair on my trades and they have great prices on the gear in the store. Although I’m about 90 minutes away, they’ve earned a customer for life. 🤘

Mike Morse: I highly recommend this business. All the employees are polite and they are conscientious about making sure everyone is being helped. I brought gear in to sell and I was happy with the pricing of what I brought in. If I was still actively playing music , Atomic Music would be a good place to check out. I don't live in the area ,so it is a long drive for me but seems worth the drive. One more thing. Every time I have called them, people answering the phone are super helpful. A+ service A+ value A+ overall. !!!!

Tj Tj: My favorite place!They are the absolute best.Whatever u want, They make it happen

Kathryn Medland: I can't say enough good things. Lots of inventory, incredibly helpful and friendly staff. I see why everyone I asked recommended this place!

Daniel Tana: I’ve been shopping for guitars and other gear at Atomic music for 20 years now, and they’ve never let me down. If you want a guitar, bass, amp, etc. and don’t want to spend a fortune on something new, you absolutely can’t beat them for used gear. They guarantee everything they sell used so if you have a problem with it, they’ll take it back within 30 days. They also have a great buy back policy so if you’re someone like me who’s slowly upgraded to nicer instruments over the years, you know you’ll get a good price selling back a guitar that you bought there if you want to upgrade it a few years later. I recently found what would have been a 400ish dollar Marshall combo amp there tagged at $219, played it in store, and walked out with it for an even better price. Unbelievable. I’m just saying, it’s worth a trip or a call/email to them if you’re looking for something specific, and you can find some great stuff if you have time to browse around their inventory. So before you go to Guitar Center or whatever, check them out. You’ll be supporting an awesome and vital local/regional business and you’ll probably find a really good deal too!

Ed Gallagher: Great Store and team. Brought in a bunch of lefty Guitars and Helix Floor. Got a great and fair price! They are the best!

J C: I visited to sell some music gears. They’re pretty big and had lots of varieties at the store! Staff were so kind and friendly. If you’re looking into buying instruments or selling them, you should definitely check Atomic Music for sure!!:)

Kevin Caldwell: Chris put a new set of Seymour Duncan pick ups in my new Gold Top Les Paul & he also did a set up on it. Chris was very professional from the start did a fantastic job on the pick ups and the set up. It plays and sound Amazing. He had the job done in less than a week, 5 days to be exact. Thanks Chris

Hans Waschitzki: I had some string buzz on my guitar that I could not fix on my own and brought in for repair. I thought I was going to leave it there for a few days but they quickly diagnosed the issue (loose tuning pegs) fixed it and I was out the door in 10 minutes. Great service!

Bru: It's a really nice music store. I got a great clarinet there as well as a nice guitar and a lot of piano skill. I do find it a bit weird that it's pretty hard to find Gibsons on the online store, but that's not a problem for me.

Shervin Naderi: Just bought two guitars from here. Very nice staff. Nice selection. They actually had two Cordoba c12 on the showroom floor and their price was $200 less than msrp. None of the GuitarCenters had a single one in their stores and had to bring it from their warehouse a few days later and their price was higher. Very happy with this place. Forget online shopping. Always nice to support local businesses. Will come back for more.

Eel 34: Confirming that grouchy old guy still works here. I went in to check out a very specific custom shop strat they had in stock (used). 1. They pulled it out of a shipping box, explaining it had sold but the order was cancelled last minute. I think the guitar was probably quite nice but the action was half an inch off the frets, and the neck so dirty it was sticky with the humidity. So these guys don’t know how or choose not to setup (or clean) a guitar they are selling. 2. I mentioned that the vintage silverface Princeton I tried to play the strat thru didn’t make any sound, and I checked everything (power/speaker) was plugged in and it powered up. ( I used a deluxe reverb they had instead). Grouchy old guy said there’s a standby switch, and I laughed, “On a Princeton?” And he said oh yeah. The younger employee who had gotten the guitar out for me and was very courteous about it went over to check it out and verify that indeed, the Princeton doesn’t have a standby switch. There is some decent gear in your store that needs work! And just a tip, someone walks in asking about a very specific $3k guitar (and then you hear they can play it) maybe try talking to them. Almost 20 yrs I’ve been down the road from this store, and I’ve easily spent $50k+ elsewhere on music gear. Actually surprised they are still around.

TJ Sanner: Amazing experience!! Spent hours hanging out and looking at acoustics.

Reecy Pontiff: Friendly, passionate and knowledgeable staff. Huge selection of stringed instruments like guitars and ukuleles. Had my 8 string ukulele serviced here. Service department was quick and responsive to my issues. Don't let the sterile exterior fool you, this place is a gem hidden in suburban stripmall hell.

Sibel Ozturk: Great store, helpful staff! You can find all kinds of musical instruments and resources. Highly recommended

Riff156: Melodee Music is a great independent music store. I've bought guitars and other gear from them over the years and they're always helpful, friendly and fair. I brought a new guitar to them recently for some adjustments and they took care of me right way--did a great job...their customer service is excellent. Highly recommend!

Natascha Adams: Greg did a fantastic job of fixing my guitar - the fret board was pretty badly warped, and he managed to fix it completely within 6 hours. Fairly priced, amazing service, and my guitar sounds better than it had done in years. I’ll be coming back for all guitar needs.

Brandon Kennedy: Positive: Professionalism, QualityBeen using this guy for years. Very responsive to emails and phone calls. He’s fixed my guitars on the spot multiple times while I waited. Fair prices and easy to work with. Has been and will continue to be my go to for guitar repairs, this one is a no brainer.

Dillon Rodriguez: Greg was fantastic! I had purchased a used PRS and I just couldn't solve a bad fret buzz issue on my own. Greg was responsive, and when I took it to him for a setup, he had it done in a day. The end product was incredible. My guitar now plays like it's brand new. He even aligned my volume knobs! Just a great guy and a very talented technician. Trust your guitar with Greg.

justin Dobak: Positive: Professionalism, Quality, Responsiveness, ValueGreg is the best guitar tech in the DMV. I have brought several high end and low end guitars to have everything from repairs to general setups. His work is always top notch. Quick and very affordable as well.

Brigid DeTreux: Positive: Professionalism, Quality, Responsiveness, ValueGreg is awesome! Could not recommend Metro Guitar enough. I brought in my Epiphone Les Paul Standard and J.B. Player for a string change and setup. Both feel like new! Great service and turnaround time. Will definitely be back with my other instruments.

Lord Theodore: excellent service... I had my fender strat changed with all new hardware, strings, neck straighten and retuned. Greg gave me constants updates on the progress of my guitar. Metro Guitar has very fair pricing, great experience and excellent service....

Delane Rouse: I just spent 3 hours jamming on my Ibanez (last played about 9 years ago...been sitting in my basement storage) that Greg fixed up for me. This guy just totally made my week and gave me something to do alllllll weekend. He's responsive, provides an exceptional level of hands-on service and is a top notch professional. I won't take my guitars to anyone else and that's a fact.

Steve Downs: Absolute pro. Brought my beginner guitar in for a basic setup, unsure how much difference it could make. Greg finished the work same day and at a reasonable price. When I got it home it felt like a different instrument. Will be much more enjoyable to learn with. Can't recommend highly enough.

Steven Sharp: It was easy to arrange a drop off/pick up with Greg and he made my cheap Yamaha sound much better than when I brought it in. Easy to park at the business. My guitar must have been seriously out of wack because not only does it sound much better, the adjustments made it much easier to play as well. Stopped in a second time for a quick look/setup of a brand new Fender Strat. Based on a few questions he did it while I waited and charged a very reasonable price for a basic setup. Again, Greg does excellent work and is very recommended.

Luke Tharp: Hands down, the best local guitar store. Ryan and his team are friendly, knowledgeable, and have a great selection with good prices. Recommend this store to anyone looking to pick up some new gear.

Trent Pedersen: We had a very pleasant experience here! Staff is helpful without being “too” helpful. They give you space to try different instruments and form your own opinions but are there if you have questions or want recommendations. I ended up getting a great deal on a used Breedlove and have been very pleased thus far.

Zach Bellas: Love this store and Ryan is very active and supportive of the music community in Maryland. They also work with the Warrior Music Foundation which is another great organization to be associated with. Had another awesome experience there today and the sales person Adam went out of his way to help me get a killer deal on the gear I was purchasing. Highly recommend!

John Kallok: Best store I have had dealings with since I moved to Maryland in 1995 after getting out of the military…. Great knowledgeable staff who will treat you well and that goes a long way these days!! I traded a strat for a strat, but was there to buy a mint fender Eric Johnson thinline, but it was sold an hour before I arrived. The point is that I called about that guitar at least 2 times and they offered to put it on hold for me with no money down!!!! I’m biased, but they have the best inventory I have seen in a music store and I give their professional staff a thumbs up!!!!!!

Scribpw G: Was searching for a telecaster and found a posting for an incredibly reasonably priced guitar. It's is in incredible condition, came intonated ( for three brass saddles this blew my mind), and sounds incredible. Shipped fast. So much joy today and for many more to come. Great experience!

Christian Benford: Super chill store. Everyone is laid back and really friendly. Will answer any question you ask. Good selection of items too with reasonable prices. Guitar repair tech recommended getting my electric “set up.” So I will definitely be back for that. Thanks again guys.

John Bonelli (JFact): Great guitar shop. I ordered a Suhr guitar. Ryan and his crew were a pleasure to deal with. Completely hassle free and professional. I would recommend this shop to everyone.

Dan Spilka: I purchased an amazing amp (Allen Hot Fudge) from Ryan and the experience was great. I had a couple questions that were answered very quickly. The price was great and it arrived packed very well. I wouldn't hesitate to place another order in the future. Thanks!

Chris Defeo: Always a pleasurable experience at Ryan Fowler’s! Steve, their guitar tech is phenomenal at his job. He along with Chelsea offered a lot of knowledge on gear available. I recently purchased a Head Rush powered PA speaker and Strymon pedal because of their insight. Highly recommend!

Eric Montoya: Needed more info on in ear monitors and to purchase a Marshall amp. Griffin the sales rep was infinitely knowledgeable on the topic! Gave some solid advice and pointed me in the direction of some affordable quality brands. Any place you leave with more knowledge than when u went in will always get 5 stars from me...

Kaitlyn: I went to Guitar Center today not realizing how busy it would be due to father’s day. I do not know much about anything but know I wanted to get my dad a guitar and expected to be able to find help, which is exactly what I found when I entered this store. I wanted to thank Nick and Austin on helping not just me but everyone else who came in the store today. Busy is an understatement and they were also understaffed on top of that. Nick took his time to show me different guitars and tell me their brands all while playing a few chords to hear how they sounded and ultimately helped me pick out the best guitar for my situation. Austin was who checked me out and he was being hounded by customers some understanding and some very impatient. He handled it amazingly and treated everyone with respect and a smile. I know what it feels like to be in a situation with a job that is busy and to be short staffed on top of that is the absolute worse. They both deserve to be recognized for the hard work they put in but still being able to provide the best customer service given the busy circumstances. I was very pleased with my experience and would recommend this store and their employees to anyone who is seeking guidance in guitar world. My dad was extremely happy with the guitar he was gifted!

sixquickthrusts: I stop at this location on an at least monthly basis. Staff is knowledgeable and super friendly. Great selection as well. Their guitar tech, Giovanni, is a super knowledgeable and skilled technician. I’d not only recommend this location not only for someone in the market for equipment. But also for the repair service. Prices are extremely fair and Giovanni knows his stuff.

David Price: Guitar tech was nice, but when I dropped my guitar off for repairs Sunday, he told me he would have it done by the next day (Monday). I never received a call Monday so I gave it until Tuesday, still no call. I called the store and they said that looking at the inventory of guitar work orders, I would have to wait until Thursday/Friday. Could have taken it to a local shop (which is what I'll be doing from now on) and had it done in a day or two (truly).

Jim Kaufman Jr: You need it, they've got it. The staff is helpful and knowledgeable, prices are pretty good, and I'd take one of everything if I had the money. Whether you're a beginner looking for a cheap, $70 Rogue acoustic (I recommend spending a little more for a low end Fender), or a $12,000 custom Stratocaster, you can get it there. There is also used equipment available there, as well as most commonly bought instruments like drums and keyboards and equipment for performing.

James Nusky: Bought a German Hofner bass guitar today @ Allentown Guitar center. I had to trade up. Of course you never get what you want for your gear. I have to say I got it all today. This was a used guitar, but it was like new. Excellent condition. Jon in sales was great. No nonsense. Very fair. Great place to shop. It was worth the ride from Philly.

Ed Shane: Had some free time decided to check out some used and new guitars with my daughter. The staff was very knowledgeable and directed me to s few instruments that were a perfect fit. But unfortunately i need to save up for. My daughter tried out 5 acoustic guitars. Fell in love with one. Maybe I'll pick it up for her birthday or Christmas. My favorite guitar center. Came back a few days later with 2 guitars that needed work. Can't wait to get them back . Will rate luthiers work afterwards.

Richard Estabrook: Ordered a petal from this location a few days ago and they sold it out from under me - Don't order anything on-line from this or any other Guitar Center location if you expect to get what you see on their website. Reverb for all their faults is much more reliable.

Leo Co: Very disappointing experience at the Whitehall location. I was willing to spend more money on tech that I really didn't need, but was hoping for a better price. The manager, although nice, refused to give a reasonable discount so I left and ended up buying elsewhere with a better discount than I was initially hoping for.

David Cliffe: Bought guitar online. was to be set up..wasn't. physically it looks good but has a fret buzz. Store is understaffed. Customers wandering about looking for help. No upsell. Wanted a case but rep didn't have the info to suggest one. Simple greeting/acknowledgement would help.

J Miller: In the end, it took me close to ten phone calls and speaking with three different people to finally resolve my purchase, refund, and repurchase of a $1K plus guitar. While the process of making all of this happen was inconvenient and a hassle, two Guitar Center team members (Cameron & Jacob) were generally very pleasant and helpful in attempting to resolve my issues. A third member, however, was unlike the others as he attempted to tell me I was incorrect in my explanation of events (although this was the first time I had spoken with him) and then even attempted to blame the situation on me. In the end, I'm stuck with a $28 late fee and likely a negative mark on my credit report because my purchase was not correctly refunded even though it was within the 45 return window.

DOOP: Love this place! Recently spent 2 hrs and one of the employees, unfortunately forgot his name, was very kind and taught me a few things about barre chords. will definitely be going back

Angi Krempel: Repair was very well done. Thank you Ryan. Customer service at this location leaves something to be desired. One cashier who is easily distracted is answering calls, talking to customers testing out equipment by the register, and handling the line. He would not focus on just one thing or customer at a time and it was causing major delays. We are patient people but this location will not be used going forward.

Walter Luna: So they had a used guitar in there platinum section I drove 90 miles to look at. I had 2 trades to help me out. I took one of the trades offers which was decent. I do understand that GC offers used guitars buyouts at pretty much what they buy new for. The reason I TRADE UP at GC is to get the 10% off an item purchased, eases the pain. Well I was getting a used item so no 10% bummer, new news to me. Im still excited since the guitar feels awesome. Then its time to get the guitar case from the back. No case found. After about 20 minutes they bring a case that looked like it was stained and the lowest of low quality. I was told thats the case the previous owner brought in. I find that hard to beleive. Haha what a joke. I tried to lower price at that point. No negotiations what so ever. I wanted something. Well there was no gun to my head, I took the guitar but no warm and fuzzies here. If i would have bought new, the price difference-10%-case price would have been =. By the way the case is $220 new. Sometimes when you drive 90 miles and really like a guitar you make decisions that are not the greatest. It was a Prof II tele I was getting and the neck felt better then my ULTRA. I have spent alot of money with GC and even though I lose in GC trades I have done the dance several times. Well I learned a big lesson and was reiterated on others. Sorry guitars with low resale value I will never buy your brands again as I will be doing my own selling myself. I am hesitant to ever go back to any GC again, no more warm and fuzzies here.

D Childs: On May 10th, I packed my bass and after a in-office work day, I drove the Towson location and arrived about 30 minutes before my lesson. At 6:20pm, I enter the store and found a sign on Room C indicating that lessons were CANCELED. I am FURIOUS as not one staff member at the store thought it would be a good idea to call or text or email to let me know so that I would not waste my time, effort and gas to get to the LESSON THAT WAS NOT TO BE. Clearly, Guitar Center did not respect my time – SO DISRESPECTFUL. This is extremely poor customer service. While I am using caps, I diplomatically spoke with an employee named Matt who apologized and explained that due to a sudden resignation of two of three bass instructors, that they were essentially in a bit of a bind. The one remaining bass instructor only teaches on Saturdays and basically all of their slots were filled. When I asked why no one provided advance notification, there was no suitable reason provided. At this point, I am not willing to wait until Guitar Center gets its staffing in place at this location. I want a complete refund of the previously paid for lessons and I will take my business to another place that respects my time.

Tierra Oskay: I rented some equipment from here. It was a quick process and the staff was awesome. That female bathroom needs prayer, an exorcism, and a deep clean.

abdu almabari: Poor customers service. This is the third time that I have been there trying to purchase something and asked for help, they always says we going to get you someone to help you, I waited 15 minutes no body show up for the third visit same thing happened again and again. I go there because they have a good tools. It's sad.

Mike B: Prices are higher when you check out on accessories than as marked on the displays. Requires a phone number to transact any purchase. Employees stand around and play instruments rather than assist customers.

John Filer: Super friendly customer service from the very knowledgeable staff. Great local guitar shop with everything you need to get jamming. After you grab your new guitar they even offer lessons.

Patrick Todd: I needed to have a setup on my '81 Gibson 335. I chatted briefly with Taras, the guitar tech, and he would have it for me in a couple of weeks. Garrett Park Guitars is fantastic. Taras modified the nut, leveled, crowned, and polished the frets. The guitar plays better than ever. Need serious guitar stuff? Go to Garrett Park Guitars.

ryan finnerin: Great staff here. Their luthier Taras is top notch. He re-fretted a vintage p bass for me in under a week. He took the time to sit with be before hand and address any concerns I had and best of all he listened very intently to every concern and request I had for him. He did an immaculate job, addressing every detail that I spoke w/ him about. Great guy, quick work and the best re-fret I have ever had on any guitar. Highly recommend.

Captain Aloha: Lucky to have them in my area. Amazing selection and a team that goes above and beyond. Set ups are on point and their repair people do a good job. Can’t wait to get my next guitar. Nick has helped me out tremendously as well.

James D. Gilmour: The staff is very friendly, but gave me "space" to try out many of their guitars, before choosing a beautiful Breedlove, which I bought at a great price, and they set up perfectly. I could not be happier with my experience!

George: Although I have had two positive transactions with Rick, I recently had a very poor interaction with Nate when trying to purchase a guitar. In the end, I decided to refrain from purchasing the guitar since I was given the cold shoulder. When spending several thousand dollars on a guitar, you should feel like a valued customer. My past interactions and purchases with Rick are the only thing which prevented me from giving a one star review. It's unlikely I will do business here again.

J Groomes: I have purchased 2 Gibson guitars from Garrett Park Guitars within the last 4 months and my brother has purchased one. All vintage, all excellent guitars. I have had work done on other guitars by the staff going back to 2007 and everyone of my instruments play like a dream. Great follow up and very knowledgeable and nice people. I have actually been buying supplies from them since the West Street days in the 90's. Nice to have quality so close to home.

Allen Proxmire: needed my action set and they basically just changed the strings. he didn't like working on an inexpensive Alvarez. me and that guitar did a tour in Iraq; it's valuable to me. so I took it somewhere else, got it playing nice, and bought a new guitar too. counter staff were nice tho.

James Guiler: I fist made contact with Rick back in early 2000.His knowledge on guitars is second to none. I have purchased a number of guitars from over 6000 miles away. Impeccable integrity, patience and honesty. After much work and many visits to the PRS factory, he got me the guitar of my dreams. How he made a profit after all his time and effort can only be explained by his desire to make many customers happy. If I need advice, he returns my communication sometimes within minutes , but alway that day. Fifteen years of rock solid help and advise. Very highly recommended

Oludayo D: I needed to upgrade my DDJ, I came in to the store and met this employee although his new and he's on training as I observed. He is more helpful, I also observed they some open box equipments although they are fairly used they are very good, you can buy those and safe some cash. Customers service are good 👍👌 they have standby guys to help and also they rent some equipment too. Good place ✔

Kim Meki Toalepai: I brought a vintage guitar and vintage amp in I was looking to sell. They received a thorough examination by Corey and he also took photos and sent to vintage “corporate” for a quote to offer me. I left with the quotes to go home and consider. Corey said I could counter offer and I called back with a counter offer which we sent on the corporate and I never heard back despite contacting Corey repeatedly, he never heard back from corporate. That was January 10…how much longer is the wait???!?

Carson Slade: Bill and Tyler were very helpful. I was coming in from out of state to trade some gear for a used instrument. Everything went very smoothly and both of them answered my questions no problem. No complaints here, would indeed recommend.

Kevin Taylor: stopped in today to get some advice on the equipment I bought from this very store a year ago and some equipment I bought third party to do a podcast. wanted to get some suggestions on what I could add to enhance the sound. Thanks to Eli for your help. you were awesome.

Zachary -: I love coming here and have bought a few guitars here over the years, but the last time i went in whoever was there working was very unfriendly. I cant say I have ever had an unpleasant conversation there my whole life until last week

Willie GoodTimes: Nice store,much more open than the Towson location,not so claustrophobic. I waited for about 10 minutes with just an MPK while three employees delt with a customer with a amp. An employee who helped me,Brandon I think? Was friendly,helpful and no pressure. Will definitely return!

Emmanuel: I've been a customer here for years, customer service reps come and go (I've seen some that were absolutely terrible and some that were INCREDIBLY phenomenal) but I want to give a shout out to Alison and Alicia specifically because they went above and beyond for me, and more importantly, my expensive guitar. They really took a 0 star experience to a 5 star experience with just a phone call.

chucky: There was currently only 1 person on the staff and he was trying his very best to handle the crowd of old angry white people who were upset they couldnt have what they wanted when they wanted it but after 5 minutes another accociate showed up to help out. They got everybody dealt with within 3 minutes and never lost their cool once even though it wouldve been understandable. Give buddy a raise. Shout out to my guy with the dreads for being so cool and collected after walking into a wendy's worst nightmare.

James LaVine: Very happy with my purchase. I am out of stare and ordered a guitar from this GC. Awesome timing, packing and description. Thank you guys and gals!