Best Instrument Shops In Washington Near Me

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Karla Zimmerman
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1. Music on the Hill

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35 reviews
Music on the Hill
Location
5
Prices
5
Product Quality
5
Establishment
5
Customer service
5

Address: 801 D St NE, Washington, DC 20002

Schedule: Closed ⋅ Opens 12PM Thu

Telephone: (202) 733-3158

Guy: Musical instrument store


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Music on the Hill: what do users think?


Maritza Cooper: What a lovely place to not only purchase an instrument but learn how to use it! We started with my granddaughter learning the violin and moved on to mommy taking guitar lessons. Very homey atmosphere and great with kids of all ages! When I finally have the time I want to learn how to play drums!

Donovan Dorrance: Aaron hooked me up with a great set-up for my telecaster. Helped fix some intonation issues. So very grateful for his expertise, efficiency, and kindness. Highly recommend coming here! They will treat you right!!!

Shawn Benson: Music on the Hill - The Hill’s own neighborhood music shop. Pretty cool. I’m a new client at Music on the Hill and I’m a very satisfied customer. My wife and I look forward to coming back, taking lessons, and recommending this neighborhood music shop to our musically-inclined or curious friends. Their prices are often just as good (and sometimes better) than their competition. The customer service/expertise is spot-on. And, you feel good knowing your money is going back to a small, local business. Frankly, it’s an investment in our community and that’s almost reason enough these days. Give them a shot. They don’t have everything, but they’ve got a lot and it was more than enough for us.

anne phelps: My whole family loves Music on the Hill! Lindy is a terrific resource on all things music related. We’ve had great experiences with lessons (clarinet and guitar) and when we wanted to upgrade to a wooden clarinet, Lindy & Luke found us a quality used instrument. If there’s something we need and they don’t have it, they’ve always been able to get it in short order. Music on the Hill is everything a local music store should be.

DAVID BAROI: On March 29th around 5 pm Me and my friend wanted to check this store out we are not from the dc area and we drove during rush hour traffic took us 40 min. But where we arrived I was keen on checking out the guitars and my buddy wanted to get a a quarter in jack. After we went in we an employee Middle Aged female was being rude as soon as we walked i; she made us feel very uncomfortable and eying us down the whole time. My friend even purchased a product and yet she was keen on getting us out the door and I was in the middle of considering purchasing the fender Stratocaster Mexico made but yet she was nudging for the door. After being in there not even for 10 min she came up and told us we had to leave. And so we abided by what she said and left. But will I go back again ? No how can i go into a music store and spend over a hundred dollar on anything without taking my time on inspecting that product.
Response: David- I'm very sorry that you felt rushed at Music on the Hill. Unfortunately, you did show up 15 minutes before our posted closing hours, and I (the middle aged women you talk about) had a family obligation that could not be put off. If you are still interested in the Fender, give us a call at the store, and we can set up an appointment to ensure that you get all the time you need.

Amaobi Otiji: I had an enjoyable experience buying a guitar here. Their shop setup is really aesthetically pleasing and their selections were all from very quality makers. The staff were very helpful in finding something that fit me by giving me a lot of options to work with. I also enjoyed them showing off the instruments with their musical skills.
Response: Amaobi- thank you for your kind words! I hope you are still enjoying your guitar!

Eric Schneider: Since this place added a guitar tech and luthier, I have taken in three guitars and received perfect setups and provided great service in general. So glad to have these folks in Capitol Hill instead of having to give a conglomerate like Guitar Center my business!

Kevin Wholihan: Had an amazing purchasing experience here and came away with a gorgeous acoustic. The staff was attentive, knowledgeable, quickly found me the right size and a great fit. Very good COVID precautions. Will be back for my next major purchase.
Response: Thanks Kevin!

La Rana: I live in PA, but we were visiting DC while my daughter's school was having a 30-day music challenge of students practicing their instrument every day. Not wanting to lug a cello in our small car to and from DC, I called Music on the Hill and explained my unusual request. Luke was kind enough to set aside a cello for my daughter so she could practice for 10 minutes and get credit for playing that day. Not only that, but one of the employees helped her tune the cello. Thanks for your dedication to young musicians!
Response: Esther- thanks for your kind review! It was lovely to meet you and your family, and we are always exited to support musicians!

Allison Eriksen: Can't speak to their lessons or guitar supplies, which seem to be their mainstay. I was looking for piano music and selection was very limited so I didn't find anything I wanted. Woodwind and other marching band supplies are pretty non-existent. I play clarinet and they only had the softest reeds, a few books for learners, a cleaning kit and that was it. I know its a small space, but I would love to have a music supply store locally for all instruments.
Response: Allison- thanks for the review. The plan is to keep adding depth to all of our departments, including woodwinds. Until we are able to stock "everything"- I can special order in just about anything you might need.

2. Middle C Music

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65 reviews
Middle C Music
Location
5
Prices
5
Product Quality
5
Establishment
5
Customer service
5

Address: 4530 Wisconsin Ave NW, Washington, DC 20016

Schedule: Closed ⋅ Opens 11AM Thu

Telephone: (202) 244-7326

Guy: Musical instrument store


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Middle C Music: what do users think?


James Hurwitz: Without reservation, Middle C Music deserves the highest possible recommendation. They did a superb job of cleaning up and giving an overall tune-up to my antique guitar and repairing my antique mandolin. In the process, I saw how the staff at Middle C —Nick, Tom, Dave and Hillary — interacted not just with me but customers and students of all ages and abilities. What I appreciated most was their low key manner and the pleasure they took in enhancing the joy that others got from their instruments, music, and lessons. This is truly an excellent music store.
Response: Thanks so much for all your kind words, Jim! Always a pleasure working with you, and of course, you're welcome back anytime-- in fact, if you drop by on the 19th, we'll be having a 20th anniversary celebration with cake, prizes, and live performances. We're honored to be your local music store, and hope to continue serving you and maintaining your lovely instruments for years to come. -Tom F.

Gillian Edick: We popped into Middle C to have a guitar restrung and tuned. They did it quickly, but more importantly made it great fun for my aspiring but beginner guitarist. Tom was amazing - so helpful and took the time to show my son how to tune the guitar, hold it and get started. Really fantastic service. Thanks Tom and team!
Response: Thanks so much, Gillian. Helping musicians have fun getting started is one of my favorite things about working in our community. Come back anytime to show off his progress! -T

Paul Myers: I purchased a piano from these fine people, and I love it. It was very competitively priced. I have also purchased a guitar, and I have had these folks restring several guitars, and they do a great job —and again, the price is right. I love supporting small businesses, and Middle C Music is one of the best!
Response: Thanks so much! Very kind words. Glad you're enjoying the piano.

Phyllis Pierce: I had a small (thankfully) issue with the guitar I'm teaching myself to play. So I took it to Middle C in hopes they could fix it and it wouldn't be away from me too long. They fixed my issue on the spot and for free!! They are very friendly and that guy really knew his guitars. I think they have a long term customer here!!
Response: Thanks for stopping by Phyllis! We're looking forward to seeing you back at Middle C soon. If you have time this Saturday, why not drop by for our 20th Anniversary celebration? We'll have cake, prizes, and live performances happening all day long!

Christopher Tripoli: I fell in love with an instrument I found here called a "U-Bass," but I'm left-handed so couldn't use the one on display. Had them order a lefty model for me, and couldn't be happier with their service! Tom F was excellent to work with. A fun neighborhood store that I eagerly recommend!
Response: Thanks for the review, Chris! I'm really happy we were able to deliver. Come back and show off your U-Bass skills anytime! -TF

Fernando Nogueira: Super friendly and helpful staff.We were missing a very specific guitar screw and they helped us out in no time.

Ricky Webster: Amazingly friendly and helpful staff! Middle C is a great place to pick up your general music needs, but maybe isn't the best specifically for guitar equipment. They still have the basics for guitar, and will order anything you need! I have also used their guitar repair/tune-up service and everything was great. Thanks!
Response: Thank you, Ricky! We can't wait to have you back in the store.

Susanna Gregory: I LOVED it here! Stopped by for a new guitar and the staff was immediately willing to help and super friendly. The prices were great and I was really impressed with all the cool little things you could buy too! I didn’t get the names of the people who helped me but they were fantastic
Response: Thank you, Susanna! I'm glad we were able to help you find the right guitar, and we really appreciate your support. See you again! - Nick (and Tom and Dave) :)

Rebecca Brenner: I hadn't sought out new strings for my guitar since 2017. so every ~4yr when I get restrung, I only trust one music shop to touch my green guitar: Middle C Music. they do a fabulous job! I wouldn't recommend waiting 4yr for new strings -- or 10+yr for a new case -- but I highly recommend Middle C Music for all services!
Response: Thanks so much Rebecca! We'll see you in another four years!!

Michelle Long: I had the best time at Middle C Music! Everyone was super knowledgeable, supportive, and friendly. I came in looking for a 3/4 size acoustic guitar for traveling and had my pick of a beautiful selection. Big fan!! Will return!
Response: Wooo! Thanks Michelle, hope you enjoy the new guitar!

3. House of Musical Traditions

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56 reviews
House of Musical Traditions
Location
4.9
Prices
4.8
Product Quality
4.8
Establishment
4.8
Customer service
4.8

Address: 7010 Westmoreland Ave, Takoma Park, MD 20912

Schedule: Closed ⋅ Opens 11AM Thu

Telephone: (301) 270-9090

Guy: Musical instrument store


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House of Musical Traditions: what do users think?


Gregg Carrier: These guys are great! They have an awesome collection of instruments. They were really helpful without being salesy at all. We hung out for about 3 hours playing every guitar in the store, and ended up going home with a couple of beautiful Breedlove's. This place is exactly what I want in a music store.

Wilhelm Bonnette: Excellent place to find hard to find instruments as well as for instrument repair. This is a musical instrument boutique.....especially for string and percussion instruments. I found several drums that are collectable, which were in great condition. If you are serious about your craft....then you have to make time to visit!!!

Diego Mundo: This place is incredible, I felt like a child in a candy store. They have a nice selection of violins (including electric, sweet) and mandolin family instruments definitely worth checking out. A wide variety of other instruments too! The staff were lovely, quite knowledgeable, and supportive. I'd have stayed all day if I wasn't jumping up and down to get back into practice with the mandolin I purchased. One of the best music stores I've visited - I must return!
Response: Thanks for the nice review, Diego! Enjoy your mandolin and we hope to see you again soon.

Jason Mendelson: Fantastic shop. I've bought from them a few times and they are super friendly, knowledgeable, have good quality gear (even the used stuff), pack safely and ship quickly.

Dilara Orer: What an amazing place! I brought in my 92 year old father's ud (oud) to be repaired and restrung. He hasn’t been able to play in years, and also he wanted a somewhat unusual tuning his mother had taught him. Alexander called me personally to double check everything, which I really appreciated. As if that wasn’t enough, they delivered it directly to my parent’s home so they wouldn’t have to drive out to Takoma Park, which blew me away. I will be taking another Turkish instrument to them soon. These guys are amazing, and the staff and owner are super friendly. Cannot recommend enough.
Response: Thanks so much for the nice review, Dilara! We were glad to help with this very special instrument.

Greg O: I am the type of person who goes into a music shop and likes to try a lot of instruments for a while before I buy and in many big chain music stores such as Chuck Levins, Guitar Center and music and arts I usually get very impatient, VERY PUSHY and rude service from the sales staff. I was so delighted to not experience that at all from your sales staff and this lack of pressure MADE ME BUY. I will definitely be back.
Response: Thanks so much for this positive review, Greg! We aim for a low-pressure atmosphere in the store and we're glad to hear you appreciate that. Hope to see you again!

Daniel Meltzer: A wonderfully overwhelming array of instruments in this shop. Very nice folks. I am glad we have this place in the Baltimore/DC area.
Response: Thanks so much for your positive feedback and support, Daniel!

Ben Havilland: This is the place to go for acoustic guitars, new and 2nd hand. I had an excellent experience, spent a lot of time there making my choice and they let me do it while helping me with zero pressure. Make sure to see the room upstairs where many amazing gems live. I ended up getting a Tanglewood that had clarity and projection I've not heard in that price range. (Paid $699). Did i mention the staff was super nice? I'd recommend these kind folk to anybody looking for a good deal on an amazing instrument. I'll be back again next time I'm looking for another acoustic. Best experience I've had trying and buying, hands down.

Dan Armstrong: I had rated this place two stars when I left my lap steel to be repaired and it took a couple of months to even get the status. Turns out the guy who does repairs only comes by every couple of weeks and decided to skip a visit. Then when he did pick it up, my instrument was last in line behind a big backlog. Despite being assured of a call, I never got one. When I called House of Musical Traditions to see what was going on, they had no idea. So I got the number of the repair guy and called him directly. Once the middleman was out of the picture, the process went smoothly. He did a great job replacing the pegs and the price was reasonable. I upgraded the review to three stars because I'm over my annoyance and love the cool instruments and laid-back atmosphere of this shop. There is no place like it in the DC area that I know of. Or anywhere in the world that I've come across, for that matter. The guys who run it are super nice. Generous about letting you fool around with the instruments. Just don't expect prompt or attentive service if you leave something to be repaired.
Response: Thank you for your feedback! It sounds like you may have had a negative experience at our shop. If that is the case, we would love to hear from you directly about what happened so that we can work to resolve it. We want all of our customers to have a positive experience with House of Musical Traditions and value your feedback. Please feel free to email or call anytime. - HMT Management

El desinformador Informador: This store repairs accordion microphone inputs since I have a condenser microphone, it is two microphones in one but when you connect the tip or plug as is normally done, only one microphone sounds the one on the grill but the one with the bass does not if I take it out in the middle more or less work the two microphones can repair this or what would be the problem in advance I hope your help thanks
Response: Hello! It sounds like you are asking if we repair electronics/microphones on accordions. Currently, we do not have a repair person in our network with that specialty. You are welcome to call us at 301-270-9090 for more information. If you have not yet done business with our store, we would respectfully ask that you remove your review since a 2-star rating negatively impacts us. Please feel free to contact us directly for any further information or assistance, thanks!

4. Chuck Levin's Washington Music Center

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1064 reviews
Chuck Levin's Washington Music Center
Location
4.8
Prices
4.9
Product Quality
4.8
Establishment
4.8
Customer service
4.8

Address: 11151 Veirs Mill Rd, Wheaton, MD 20902

Schedule: Closed ⋅ Opens 10AM Thu

Telephone: (301) 946-8808

Guy: Musical instrument store


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Chuck Levin's Washington Music Center: what do users think?


Carlton Jones: Chuck Levins Washington Music Center, has been the most anticipated retail store visit since I was 13 years old. Every local musician I know in DC has spent time and money at Chuck’s. I recently made a purchase and it went as all my transactions made there since approx 1970. This time it was online but a very personal affair, Adam Levin was helpful and more accommodating that an old guy could ask for. It was still like xmas awaiting my package that came overnight and with a wonderful gift. I can honestly say it was the most emotional purchase I’ve made in decades, not the most expensive, not a life changing acquisition just a memory evoking moment that included family members and friends passed on that I think of frequently whom I spent many hours playing music with and having the best times of my life. Me, my family, friends and Chuck Levin’s Washington Music Center…. Thanks again Adam, if this is my last purchase please know they have all been the best!

Crystallize And Realize: This place goes above and beyond I'm all categories. Total knowledge, stock, and personal care. You will find your salesman, and he will be yours for decades. Paul in drums is incredible. Also Edwin in Keys, and Mitch up front. Top notch. I feel good arriving, better leaving. Best store in the world. I suggest cutting your credit cards before entering---can be dangerous.

Rachel Ellis: Bought my fiancé a guitar here a year ago. Sales person was friendly and helpful. Good covid protocol for the time. Sales people weren’t pushy and were well informed on guitars. Bought the Taylor GS Mini and it’s been a great guitar. Would definitely check them out if you’re in the market for an instrument. Only downside was slightly outdated equipment/billing systems, but nothing a little patience doesn’t fix.

Richard Capeless: My experience was through an online order and I am here to testify to their exceptional customer service. I had a small problem with a piece of gear I was really excited to get, and the staff went above and beyond the call of duty to accommodate me. General manager Adam Levin reach out to me and oversaw my exchange. That kind of personal touch made it clear that they care about their customers.

Melissa Ratisher: I had tried many different retailers looking for an XDJ RX3, but nobody had them in stock, and people were selling them on EBay for $1k over the retail price. I saw one at Chuck Levin's that was 'open box' so called the store about it, then spoke to Randy who told me they had a brand-new one, unopened, in the store, at the standard retail price. I ordered it immediately (free shipping!), got it in 2 days, still sealed in the box, perfect condition, and it's fantastic! Highly recommend ordering gear from Chuck Levin's. Thank you Randy!

Bryce Wagner: I worked personally with Pete Fleming to order my new bass amp. I saw a post on Reverb for an amp I had been looking for and Pete was very helpful. I’d also like to mention that he made me feel safe making such an expensive purchase over the phone for it to be shipped to my home town. Pete even went back to the warehouse to grab the amp because we both couldn’t believe they actually had one in stock. As soon as I paid, it was removed from reverb and he’s sent me receipts very swiftly to assure it was mine! I would highly recommend this store. If I had one complaint, it’s that it isn’t in my hometown. Haha
Response: So glad we could make this happen Bryce!! Going out the door today. Rock on 🤘🤘

Gary Rosen: Ordered on-line and called when I got there. Brought my purchase right to my car. Shop local! Spent a bunch of time there today with Pete who was super helpful in helping me decide what guitar to consider
Response: Thanks for using our curbside service, Gary! We appreciate you shopping with us.

dylanvs: I ordered a yamaha dtx8k mesh electric kit online. This kit was impossible to find anywhere else backordered on every other music site i went to so i was already happy i found it here. They got it to me quick using a freight company called distribution by air, i think it took just about a week which is good considering it was an entire pallet of boxes. The customer service from both the freight company and chuck levins was great, both companies reached out concerning my delivery making sure i could be there to sign and to let them know id got my shipment. Also the shop pay option for 4 installments is a huge plus! Couldnt ask for more

brian henson: Chuck Levin's Washington Music Center has always been the best music store in this region. Guitar players, including the top players in the world, come here for equipment, repairs, and advice. Best selection and fair prices, but most of all, the most knowledgeable sales people. They know the products, ask you the right questions, and help you find the best solutions for you.
Response: Thanks for the nice review, Brian. The customer ALWAYS comes first at Chuck's!

Mitzo: The staff are amazing, a huge variety of musical equipment, and I managed to get rototoms at over a 90% discount! If you’re in the area I 100% recommend stopping here

5. Guitar Center

LEAVE AN OPINION
485 reviews
Guitar Center
Location
4.3
Prices
4.3
Product Quality
4.4
Establishment
4.3
Customer service
4.3

Address: 3155 Duke St, Alexandria, VA 22314

Schedule: Closed ⋅ Opens 10AM Thu

Telephone: (703) 370-6240

Guy: Music store


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Guitar Center: what do users think?


Irish Car Bomb: This particular store is an embarrassment to the music community, and Guitar Center alike. Everything is cluttered, off shelves, out of place. The floors are absolutely filthy. There are broken instruments just laying around. There are items out of packages. You can tell staff doesn’t take pride in their store. I visit guitar centers around the country frequently, as I’m represented by a pro rep, via guitar center professional. I am a drummer, so I will include the photos I took of this establishment in my area only, I didn’t venture into the other areas as they were just as bad from afar. The used selection is just in piles all over the floor. Who would want to spend money here? The employees seem nice when you’re paying but there was absolutely no engagement with me until I was at the counter.

Sahil A: I would give this Guitar Center 0 stars if I could. Ben and all the other employees seem nice over the phone but in person they give you smart answers especially Ben, when you ask about the return policy Ben gets very offended. I asked for the return policy cause I was buying a used controller without it being tested. Ben then says if your gonna return it then don’t buy it, then why the hell do u guys have a return policy. Never shopping at this store again and I don’t recommend it to anyone!
Response: Hello Sahil, Thank you for bringing this to our attention. I would like to apologize, we want our customers to not only feel comfortable in our store, but also receive the assistance they need so we take instances like this very seriously. I would like to get this to a member of management for them to look into and reach back out to you to address. Please email your preferred method of contact to YourVoice@GuitarCenter.com and we can have them reach out.

Chris Scuderi: Warning. This guitar center is selling used items as new. Purchased 2 “new” KRK 8 inch studio monitors at almost $300 each. When grabbing them off the shelf I noticed one of them looked like the box was retaped. I asked if this unit was used and the salesman Zack assured me it wasn’t. When I got home (after 2 hour round trip) the unit that I thought was opened was certainly opened because the power cable was missing. I immediately called the store and the manager was prompt to tell me he would over night the power cord. I raised my concern about the item being used and he assured me it wasn’t. Well, it’s used. There is a white scuff on bottom left (like it was hit on a white wall) and there are what appears to be soda that has dried on bottom. Now I get to spend another 2 hours swapping out this unit with a new one. A complete waste of my time and money.

Michael Fortenberry: Great location close to a lot of attractions and other shopping areas. They have a wonderful selection of music equipment bass, electric, and acoustic guitars. I think what a lot of people don’t know is Guitar Center also has a great selections of equipment keyboards, sound, lighting and turntable equipment. The staff here is superb, helpful and provided a lot of great recommendations I didn’t initially considered. I highly recommend this location to anyone passing through this area or are visiting.

Quentin Workman: After a mixup in shipping, and UPS losing my guitar, I was refunded for the price of mine and sent a new one on them. They are a great company that I will continue to frequent!
Response: Thank you for your feedback. We really appreciate your comments and are glad to hear you were pleased with the service you received.

Hasan ibn-Sabah: Decent stock, helpful and friendly employees who seem to like what they do. Minus 9ne star for the horrible parking lot situation.
Response: Thank you for your feedback! We appreciate your time and letting us know about your experience Please let us know if we can ever be of any service in the future. Thanks again!

Ken Pierce: I bought a new Álvarez guitar is it place so good in the Customer satisfaction is excellent I love shopping at this place
Response: Thanks for the review!

Travis Roland: I brought my martin custom X guitar here to have the bridge re glued down, and have a neck adjustment. My first issue was that i was told the total cost was going to be 150$ which included putting elixer strings back on. When i went to pick up the guitar I was charged extra for strings and they didnt put elixers back on. Not too big of a deal to me. When I got home and proceeded to inspect the repair I was immediately shocked by the lack of attention to detail, the bridge was crooked and not flush against the body. I returned the guitar to have this corrected, when I went to pick it up, I inspected it in the store, there was glue all around the bridge and looked even worse than the first time! I spoke with Steven H. Who conducted the repair and he said he would address the issue. Im thinking third time is a charm, wrong! I picked it up 20 minutes ago and it still looks like garbage. At this point my guitar has spent almost 3 weeks at guitar center and I have lost all patience so I brought the guitar home.

MOHAMMED DALOWAR HOSSAIN: This an amazing place to buy a guitar and necessity of the music world instrument

She Fancy: These folks are just AWESOME. The young lady (the only young lady- pardon me for being absent minded) educated me on my desired purchase and went above and beyond to select the very best electric drum set available. She helped me prank surprise my husband with the drum set for his bday. She purchased balloons for him at zero cost to me. I can’t say enough. Extremely satisfied with the value AND service.

6. Music & Arts

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54 reviews
Music & Arts
Location
4.8
Prices
4.7
Product Quality
4.7
Establishment
4.7
Customer service
4.7

Address: 6151 Oxon Hill Rd, Oxon Hill, MD 20745

Schedule: Closed ⋅ Opens 11AM Thu

Telephone: (301) 686-0406

Guy: Music store


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Music & Arts: what do users think?


Renee Johnson: I've been going here since the early 90s for piano lessons. My kids are musicians and now the home family utilizes the store in Oxon Hill. I'm glad it's conveniently down the street from me.

Tyrik Dedrick: Great Customer service and very knowledgeable. Went in to get my acoustic guitar repaired, and Matthew was very helpful. He asked me what type of music I played and helped me find new strings that best suited my use. The store, was very clean and felt very comfortable being there. I previously took classes from this store years ago. And while I can't speak on it now. I learned so much when I was there. If you have any music needs this is very much the store for you. Can't recommend enough.

Alessa Lewis: During my visit I met Mathew and he was such a HUGE help. I came in completely clueless of the instrument I was interested in and after speaking with Mathew I can say that I am now fully aware of everything needed to know to start my lessons. His customer service was phenomenal and very detailed. Thank you so much Mathew.

Mrs. H: My daughter is playing saxophone 🎷 ....so we are doing the rent to own option.... I'm always tooken care of and the staff is very knowledgeable about the instruments, equipment...etc....Staff is super friendly!!! I like the Music and Arts Oxon Hill location. .. Thanks for everything!

Samuel Gaines (MPD): Thank you for great and professional service today. The assistant was very knowledgeable about the school instrument rental package. I got everything my 6th grade son needed in one place. You have a customer for life.

Jack Roman: The only place that I know of in the area that sells instruments AND offers lessons

Larita Mimms: Rachel was awesome; full of good information and advice. Other staff in the store were very welcoming and helpful, as well. My son and I had a great experience, and being in there ignited a "music fever" within me! :)

Tammy A: My daughter's flute was not working and had a performance coming up. I reached out to another location, however, they did not have any in stock nor would they have any before her performance. I contacted the Oxon Hill location to explain my dilemma and was pleased that they had some in stock. Not only were Toussaint and Matthew helpful, they were pleasant and went out of their way to ensure my daughter would have what she needed. I am extremely grateful for this location coming through for such an important event!

Regina L. Miles: *****Updated Review Related to the COVID-19 Global Pandemic as of November of 2020: Like many businesses, Temperature Checks of Customers are now being Conducted here. Masks are Also Required . Please see their website for more information***** My previous Review was: I called this store before I visited for the first time today. Because I believe that good Customer Service can be given via telephone, online and/or in person of course, the way a business responds to me especially via telephone and looking at their website is my personal gauge as to whether or not I will be doing business with the business. This business has an Excellent website. I spoke with Racheal when I called this business for the first time and she has Excellent Customer Service Skills. The telephonic Customer Service alone I received encouraged me to visit this business asap not only as a Customer but also as a GLG. When I came in to introduce myself as a GLG, I was assisted by Reniqua and Matthew. Later on, Racheal came in, so I got to meet her in person for the first time. Reniqua and Matthew are awesome, and they were both extremely helpful and they very patiently answered all of my questions and they allowed me to take pictures. Something else that stood out to me was their Professional Teamwork and very obvious Respect towards me and each other......I was Very Impressed by that alone. This store is very clean, well-organized, and they have an extensive selection. They even sell Ukuleles and they even have their own Music and Arts Rewards Card program and I was able to sign-up for that while I was in the store......I personally love it when businesses have a Rewards Card program for customers:) I very much look forward to going back to this store soon to have my Voice Lessons and to buy more stuff. I will also be purchasing from their website as well:)

K. M. H. Vocalist: I had a very satisfying experience on both of my visits to the Music and Arts store ! Not only did each of the service agents help me choose the right equipment to build my first time studio but they also went above and beyond to give me great advice in reference to using the equipment! I send an honorable and special thanks to Mr. AJ , Mr. Toussaint Savwoir and Mr. Matt for there acceptional customer service , patience and knowlege!!

7. Foxes Music Co.

LEAVE AN OPINION
392 reviews
Foxes Music Co.
Location
4.5
Prices
4.6
Product Quality
4.5
Establishment
4.5
Customer service
4.5

Address: 416 S Washington St, Falls Church, VA 22046

Schedule: Closed ⋅ Opens 10AM Thu

Telephone: (703) 533-7393

Guy: Music store


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Foxes Music Co.: what do users think?


Freddie Dunn: First rate old-school music store. Foxes has all of your music and music education needs, equipment, accessories, method books, and scores. I'm glad a store like this exists nearby. They have a tremendous inventory of folios, scores, books and sheet music for anyone from beginner to seasoned pro. They rent instruments at reasonable rates. The staff is knowledgeable and friendly. Stores like this are a treasure!

Vassilios Vassiliadis-Laouto Lobby: Fantastic local music store. Customer service is awesome and the manager Dave Belazis always goes above and beyond to help you get the best deal. They also offer musical classes and sell any type of musical instrument, accessories and equipment. I rather support this nice store than other online or other real music shops.

Dale Dean: Extremely professional service allowed me to find the right edition of sheet music that I wanted. And we conferred back and forth by text messages before I even entered the store to pick up the edition. Outstanding and responsive treatment.

Heather Paul: Went looking for a guitar for my bf's birthday; I know nothing about music or guitar shopping, but they helped me pick one out, talked me through pros and cons of each, played samples for me to hear the sound, even tossed in a free pack of strings! And my bf loved the guitar <3 Highly highly HIGHLY recommend

T King: Very cool old school music shop, lotta different instruments, sheet music etc. Not sure how competitive prices on guitar amps are. Fun to browse. Looks like the do lessons and repairs, too.

Eric Henri: Great for lessons, service and equipment. They can order what they don't have in stock. Also love to look at the music books!

Billy Billy: Why you got to be so weird with your comments every time I come in the store with my children. I get that your band geeks or something, but don’t be so creepy and learn how to interact with humans. @Bernard and others need to stop with weird offhand remarks to customers and children in the store. No one needs it and we will take personal insult next time.

Spot Wms: Foxes Music Co has one of the largest selection of music books for all instruments and ALL learning levels. Nice novelty items (socks, tote bags, mouse pads and etc). Music books are competitively priced. Foxes Music Co offers other services as well (lessons, instruments rental/sales). I'm a beginning adult piano player (learned to read music in high school band class). The Essential Elements Piano Theory seems to be the perfect purchase for my current knowledge and playing ability. A family member is learning music also, so I'll be able to pass the music books along! I purchased a lot of music books because I'm trying to discover what works best for my independent learning (supllemented w/ YOUTUBE videos).

aria moshrefi: Came in just to exchange the rental violin for my son. Brian A was so helpful. He showed us the problem was was not the size of the violin but the locations of the tape was not correct. Excellent free assistance by such a nice employee Thank you you so much !

Christine Hill: I went to Foxes music just to come see and admire the store cause of all the instruments. It was my first time going there and usually i’m a anxious mess kind of a person. I was immediately greated by good ol Dave! (Welcoming and friendly) He showed me some books, amps, intruments, etc. demoed some pedals. Not once was there a pressure to buy or anything which was super nice! No sales pitch and I thoroughly appreciated that. I saw this mustang and he showed it to me and all was history! I walked out with a slammin deal and stand in top of that! Thanks so much Dave! Will definitely be coming back!
Response: Thanks for the review! We value your opinion and look forward to working with you again. See you soon!

8. Potter Violins

LEAVE AN OPINION
197 reviews
Potter Violins
Location
4.7
Prices
4.7
Product Quality
4.8
Establishment
4.7
Customer service
4.7

Address: 7711 Eastern Ave NW, Takoma Park, MD 20912

Schedule: Closed ⋅ Opens 10AM Tue

Telephone: (301) 652-7070

Guy: Violin shop


Review: "A suberb music shop for all your stringed instrument needs."

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Raquel Duran: I took my son and his violin tutor to Potter Violins in July, and we were so pleased with their service. Our appointment started on time, and the young man that took care of us was extremely informative and kind. He even posed for a photo with my son. To top it all off, we received a thank you note in the mail and an itemized receipt for the violin we purchased, so we could insure it properly. This is hands down the best place to buy an instrument, and I will definitely be patronizing this business again.
Response: Thanks for your review, Raquel!! We are so glad you and your son had a great experience. Please let us know if you ever need anything, and we look forward to your next visit!

Kimberly Orrico: We had a wonderful experience purchasing a violin here - Yan was incredibly helpful and knowledgeable and really took the time to help our son find the right violin for him. We're so pleased with both the violin and the entire process. We would definitely recommend this shop to anyone.
Response: Thanks so much for your review, Kimberly! So glad you found the perfect violin.

Lisa De Vasquez: Been in and out off Potter for more than a 10+years. Always great customer service, great violin and cello selections+ and reasonable pricing and rental options. Great place!
Response: Hi Lisa! We're so thankful to have you as a client! Looking forward to seeing you again soon, and thanks for your review!

Jihea Choi: Potter Violins consistently exceeds expectations in every way. The sales staff is professional, immensely knowledgeable and always guides me to the right solution for both my own professional performance needs, and those of my students. The repair staff is masterful in their work, and I have never had a single bad experience. I am also grateful for all of the behind-the-scenes work that Potter Violins have provided in bridging the gap on equity issues. I fully recommend this shop to all of my friends and colleagues.
Response: Thanks so much, Jihea!! We really appreciate your review and look forward to seeing you again soon!

Cathy Stewart: Rob Wood once again worked his magic on one of my instruments. My teaching violin was making some horrible sounds and Rob found the problem, fixed it, as well as tweaked a few other things. The violin sounds great and plays better than it ever has. I am delighted to be able to take my instruments to a repairman I can completely trust. I highly recommend Rob and Potters. Many thanks to Dalton Potter, his wonderful shop, and his commitment to excellence.

Alanah Cunningham: I am always very pleased with the service here! I purchased my professional viola here three years ago and I am extremely happy with it! I get complements all the time and I love the sound I am able to produce. Jim Kelly was extremely helpful in the process of finding the right instrument for me. I purchased a bow last year that I am very happy with aswell. Rehairs are very quick if you call ahead to schedule in advance. Only takes an hour or so. Just brought my viola in to fix a buz that came from normal wear and tear on my older instrument. They were very helpful in glueing the crack that came open. My viola sounds great... No more buzz! You can tell everyone at Potters is very passionate about instruments and they work hard to find the right match for you as an individual. In addition to great service and selection they are located in a beautiful historic house. I would recommend Potters to all levels of string players!!

Antonio Robles: There is no better place for string instrument purchase or rentals than Potter’s! Everyone is extremely helpful, knowledgeable, and friendly! The instrument quality is outstanding. My daughter has been playing for a long time and I’ve had nothing but amazing service. Thank you!!!
Response: Thanks so much, Antonio! Glad to be of service! Hope to see you both in again soon.

Tanya Anisimova: I am always delighted to come back here for my students' needs. The staff is very welcoming and very knowledgeable. I like the way they take care of our needs. Recommend Potter Violins with full assuredness.
Response: Thank you so much, Tanya! Always glad to assist!

Anna Seitzer: A suberb music shop for all your stringed instrument needs. Very knowledgeable staff and good selection of quality instruments to suit spectrum of budgets. >
Response: Thank you so much, Anna!

Margaret Keefe: I’m a senior who returned to playing violin a few years ago after a 50 year hiatus! I feel ready to upgrade my student violin so today I met with Yan at Potter’s rentals department. I’m so pleased with Yan’s great help in securing the exact right upgrade for me. I highly recommend Yan and Potters rental plan. It’s a no pressure honest environment. I’m hoping to purchase an instrument but I have to evaluate a trigger finger issue that I have before making the buying plunge. I’m very happy to share my great experience. Thank you Yan.
Response: Thanks so much for your review, Margaret! We are so glad Yan found a great violin for you. Please feel free to reach out any time if you need anything!

9. Guitar Center

LEAVE AN OPINION
472 reviews
Guitar Center
Location
4.3
Prices
4.2
Product Quality
4.2
Establishment
4.2
Customer service
4.2

Address: 6272 Arlington Blvd, Falls Church, VA 22044

Schedule: Closed ⋅ Opens 10AM Thu

Telephone: (703) 533-8500

Guy: Music store


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S Tuck: I'm a musician that plays drums, keys, guitar, DJs, and does music production. I literally went to ALL departments there and was in the store 3 hours. NO ONE asked if I needed any assistance. The employees are very lazy here and just relaxing the whole time doing nothing. The keyboard room had one amp (used at that)...what a joke. They definitely lack equipment. I usually buy my equipment from Guitar Center, just not this location. Somebody just missed out on a huge commission as I had to buy a bunch of stuff for a church.
Response: Hello, Thank you for messaging us. I apologize for the inconvenience and the poor service you experienced at the Seven Corners store. We will look into this to correct these problems and to see that the necessary improvements are made. It is important to know, that we appreciate your business. Please email us at yourvoice@guitarcenter.com if you need any further assistance and we will reach out to see that you are properly taken care of. Thanks!

Nate Fields: Spencer did a good job giving me all the info I needed over the phone. Came in the next day found what I was looking for I think it was even less than Spencer mentioned. Dennis hooked me up with what I needed and there was no snickering, drama, or stress. Guitar center seems different now.

Steve Williams: Rented amp [Hot Rod] for the 2nd time for Kidd Funkadelic. Crew there were polite and courteous. the amp performed well but most of all they were quick

Mike Clemens: Wouldn't throw in a whammy bar and pick up selector knob from a scratch and dent guitar missing those items. Also refused to negotiate price after telling me I'd have to buy the bar & knob separately. This is why people rag on corporate. My local shop owner would've happily included the missing items.
Response: Mike, Thank you for messaging us. I apologize for the inconvenience and the poor service you experienced at this location. We will look into this to get this problem corrected and try to see that the necessary improvements are made. It is important to know, we really appreciate your business. Please email us at yourvoice@guitarcenter.com if you need any further assistance and we will follow up to see that you are properly taken care of. Thanks!

Jason R.: Awesome store. Very courteous staff. I had pick ups installed in my guitar. Excellent work & they were completed before the estimated time.

Emily Reid Campbell: This place is huge. Pictures don’t do it justice. There is a large open “main” area devoted primarily to guitars and accessories and sound systems and sheet music and whatnot. Off this main area there are many additional spaces with all sorts of cool stuff in various adjoining rooms, halls, alcoves, and other curious display areas of varying size and shape. Acoustic gets its own special room with a door and everything that you can access at the back of the main area—I didn’t go inside because it looked a bit too exclusive for me and too dangerous for my little kids to go near of course, but if you’re looking for acoustic stuff you’ll probably love it. You’ll also look really cool going inside. Other areas and offerings: a huge drum section filled with drums and drum stuff and related accessories and all sorts of things that I have never even seen or heard of because I do not play drums, all located in a large room/additional area just to the right of the entrance as you walk in the store from the parking lot (with potentially more spaces located off of that first “drum area,”—I didn’t venture that far in). Another several adjoining areas off the main space are similarly dedicated to pianos, keyboards, and synthesizer type stuff. Further back into the distant corners adjoining piano land, you’ll find another room or two full of speakers, amps, and all sorts of sound systems and devices for DJs and sound engineers and audiophiles of any sort. I wouldn’t be surprised if there was a secret entrance to another realm entirely back there, with dancing elves playing trumpets and harps and accordions and other strange creatures of that sort, given how many corners and alcoves and sections they had there already. It’s pretty cool. On the other side of the store I saw additional rooms and areas for music lessons and rentals and a few other doors to miscellaneous realms of musical store excitement. I’ll have to check that side out next time. You get the idea. This place is BIG. In fact, the “main” area alone is as large or larger than the entire square footage of the few other guitar center locations I’ve seen before. Granted: size is not the primary determinant of quality, especially not for specialty stores of this sort. But if you need music equipment, this is a good bet. It’s a cool place overall and makes me want to learn more about everything there and maybe learn to play a few more instruments in the future. I don’t have enough experience to comment extensively on the quality of their actual stock or their prices in comparison to other stores. But they have a TON of stuff there for musicians and DJs and sound engineers and audiophiles and anyone else seeking musical instruments and music related goods. And they do price match other stores, so if you find something cheaper at another store they’ll give you that price (up to 45 days after purchase, with some exceptions of course). As for customer service and sales and whatnot: I have only purchased one thing from them thus far, but my experience was positive and the sales process was smooth and nicely handled. Overall, the sales associates are nice and unobtrusive. They’re not necessarily going to greet you enthusiastically when you walk in, or even greet you at all. They’re probably not going to ask you if you need help right away either, or perhaps at any point, and they’re almost certainly NOT going to follow you around the store just to see if you need help later. If you need or want all that, this might not be your type of place. Personally, I prefer this approach. They’re there and quite helpful if you need them, but otherwise they’ll let you explore and do your thing. If/when you do need them, they’re happy to help. Just ask. It works. I’m a fan.
Response: Thank you for your feedback! We appreciate your time and letting us know about your experience Please let us know if we can ever be of any service in the future. Thanks again!

Todd L: I like the store a lot it has percussion and the staff is friendly got a decent choice of ancillary services and boxes and supplies and you got a national system behind you
Response: Thank you for your feedback. We really appreciate your comments and are glad to hear you were pleased with the service you received.

Luan Nguyen: I stopped by this store to purchase 2 bose L1 pro 8, the first one is ok but the second one when I open everything very dirty and the power cord is already opened, look like they sold the open box for me with the price of the new one.

Alice Hawkins (Alice Queen): Ordered a guitar, came broken. No problem Ordered it again, came broken and late. No problem. Ordered a 3rd time, the guitar never came, no one called me to tell me anything, management was aware but didn't offer anything to make up for it. I had to ask.. Nothing. Will not do business with Guitar Center again. Amazon from now on. On the bright side everyone was polite.

Jacob Ferguson: This place has *excellent* customer service. I had somewhat of an emergency and needed a small tan windscreen for my Countryman mic. Jim Hodges called almost every music store in town and finally we figured something out. Thank you so much to Jim Hodges and Guitar Center.

10. Guitar Center

LEAVE AN OPINION
805 reviews
Guitar Center
Location
4.3
Prices
4.4
Product Quality
4.3
Establishment
4.3
Customer service
4.3

Address: 12401 Twinbrook Pkwy, Rockville, MD 20852

Schedule: Closed ⋅ Opens 10AM Thu

Telephone: (301) 231-6100

Guy: Music store


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Jake O: I’ve had a few good experiences here. Connor in the repairs/services department is absolutely excellent, great at communicating about your instrument and what the options are for your issue. And he’s good at the repairing or setting up your instrument. Dropping a star just because the store seems a little unorganized, communication between the front and the repair guys could be better. And it seems like they’re understaffed; the employees are being pulled in a thousand directions so sometimes there’s just not someone to help you. But yeah it’s p good, would let Connor adjust my truss rod any day
Response: Hi! Thanks for your business and feedback! We are happy that you had a good experience with our staff. Please let us know if we can ever be of any service in the future. Thanks again!

Ron Berry: We rented a broken flute from this joke of a company in the fall. Because the flute was broken, our daughter struggled to learn it in class. The teachers and students were wearing masks, so the teacher had no way of knowing the flute was defective. After 4 months, because my daughter was struggling so much, we were forced to pay for lessons to try and catch up. The instructor easily identified that the flute was unplayable. When we switched flutes, she was able to get caught up after 2 month. So we had to pay for 2 months of lessons with Guitar Center to pay to get her caught up because Guitar Center didn't inspect the flute before renting it. Most companies would try and make up for it. Guitar Center's solution? IT took almsot 3 months before the manager decided to get back to us. They said the customer hadn't make an attempt to contact them about the issue (I guess the 9 year old that had never played an instrument should be able to find the issue). They offered to give us credits for FUTURE lessons (which we were not interested in).
Response: Hello Ron, Thank you for bringing this to our attention. I would like to apologize, we want our customers to not only feel comfortable in our store, but also receive the assistance they need so we take instances like this very seriously. I would like to get this to a member of management for them to look into and reach back out to you to address. Please email your preferred method of contact to YourVoice@GuitarCenter.com and we can have them reach out.

Mijail Ramirez: It seems customer service really took a face plant at this location. I used to like coming here but recent interactions are keeping me away. My last interaction was with some curly headed associate that looked like he didn't want to be there. I asked him about drum rugs because I didn't see any for sale. He didn't offer to check the stock or help me order one. All he did was point to the drum department and if it was there it was in stock. I went to check one more time and decided I would rather spend my money elsewhere.
Response: Hello Mijail, Thank you for bringing this to our attention. I would like to apologize, we want our customers to not only feel comfortable in our store, but also receive the assistance they need so we take instances like this very seriously. I would like to get this to a member of management for them to look into and reach back out to you to address. Please email your preferred method of contact to YourVoice@GuitarCenter.com and we can have them reach out.

Daniel Pierce: Lots of guitars and a no pressure environment to test drive. If looking for a specific guitar, however, good luck. Called to ask if a couple models were in stock and was told they were. 90 minute drive later found out they were not. Probably an ok place for a buyer just starting to shop or one interested in "whatever" is in at the moment. Learned the lesson this time that it's better to shop small and keep it local. I was surprised what the local shop could do!

Jonathan Romero: Always on point with all my audiophile needs . They're the ones who put me onto audio technica . Through my eldest sibling that is . He's pretty good with music. And I'm so proud of him for being my brother .
Response: Thank you for your feedback! We appreciate your time and letting us know about your experience Please let us know if we can ever be of any service in the future. Thanks again!

Jeremy Marcus: The poor review is for the simply awful customer service. I dropped off a broken guitar at Guitar Center today. Received a call about two hours later that it was ready. When I returned, there were literally no staff members on the floor for a full 10 minutes. When one finally appeared, I presented my repair ticket, and was told the repair had not even been started yet. I asked how it could happen that I would be called and told it was ready if it wasn't. The response was a half-hearted "I don't know" and a blank stare. I will be taking the guitar elsewhere for repair. The sad part is that Guitar Center might have kept my business with a slightly apologetic attitude and/or a small discount.
Response: Jeremy, Thank you for messaging us. I apologize for the inconvenience and the poor service you experienced at this location. We will look into this to get this problem corrected and to see that the necessary improvements are made. It is important to know, we really appreciate your business. Please email us at yourvoice@guitarcenter.com if you need any further assistance and we will have someone from the Rockville store follow up to see that you are properly taken care of. Thanks!

Brian Loffredo: Why sell drums if you have no interest in selling drums? This is the second GC I’ve been to in a month and both of them look like the place is being packed up for a move. Boxes everywhere. Merchandise out of order and strewn about like toys on Christmas morning. Missing tags. You name it. It’s terrible. All of the snare drums on the shelf (in the Fredericksburg, VA location) were way out of tune. The top heads were barely tightened. The cymbals were not stocked well and there was no section to look at hardware. A few high hat and other stands were place sporadically around the “showroom” but there was no way for me to actually try anything out to see if it was worth purchasing. I was there for 30 minutes and did not see a single salesperson enter the drum area (unless someone was hiding behind the pile of returns next to the cash register. As a drummer, I am truly sad. I miss the heyday of Mannys Music and Sam Ash.

Sushil Yesupriya: They have everything musical, especially guitars, drums etc. They also have specials on new and used stuff. Check them out and please buy something that you would LOVE to play. It's not about buying cheap stuff!!!!
Response: Thanks for the review!

DJ C.: One of the worst customer service experiences I've ever had. If you come in with an issue and end up having to deal with "Collin" you might as well save your time and just leave. No type of solution whats so ever was offered and instead he was plainly argumentative and continued to repeatedly throw his hands in the air and shrug. Very strange behavior for anyone, let alone customer service...
Response: Hello, Thank you for bringing this to our attention. I would like to apologize, we want our customers to not only feel comfortable in our store, but also receive the assistance they need so we take instances like this very seriously. I would like to get this to a member of management for them to look into and reach back out to you to address. Please email your preferred method of contact to YourVoice@GuitarCenter.com and we can have them reach out.

jfeownfew rewfew: Horrible service. Every time I come, I gotta wait for so long to just ask if something is available. Back order never shipped and wouldn’t even refund when I come to the store. I once bought a bass which was said to be a floor model but sold at retail price and had a big scratch on the surface.
Response: Hello, Thank you for messaging us. I apologize for the inconvenience and the poor service you experienced at this location. We will look into this to correct these problems and to see that the necessary improvements are made. It is important to know, that we appreciate your business. Please email us at yourvoice@guitarcenter.com if you need any further assistance and we will have someone from the Rockville store follow up to see that you are properly taken care of. Thanks!

11. Guitar Center

LEAVE AN OPINION
916 reviews
Guitar Center
Location
4.1
Prices
4.1
Product Quality
4.2
Establishment
4.1
Customer service
4.1

Address: 11051 Lee Hwy, Fairfax, VA 22030

Schedule: Closed ⋅ Opens 10AM Thu

Telephone: (703) 934-8838

Guy: Music store


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Young Park: Went in to try out some acoustic guitars. This location has a nice inventory of guitars and the acoustic room is really nice. Lots of low, mid and high range guitars. Service wasn’t that good. I went in three different times to check out guitars and each time, the salesman would pull a guitar down and then disappear. One time, I waited 20 min. for the salesman to come back and check on me, but he never did. So I left. When i found a guitar I liked, I tried to haggle on the price and they wouldn’t budge from the list price. I’m addition, they had some used guitars listed with prices that were the same (when you get a case) as new.

Daniel Harper: It’s a Guitar Center. If you’re looking for guitar or rock music-focused music gear, this is a good place to go. It has a better selection than most other rock-focused music stores. It’s neat and well-organized. If you’re looking for classical or band music gear (violins, woodwinds, brass instruments, etc.), this is not the place for you. Overall I recommend it.
Response: Glad to hear we got you covered! Thank for your review! Thanks for the review! Have a great day!

ben glowasky: Had a really good experience with Kevin F picked up a speaker from him on 6-13-2022 and he was very informative really good sales and really wanted to help and really friendly
Response: Hi! Thanks for your business and feedback! We are happy that you had a good experience with our staff. Please let us know if we can ever be of any service in the future. Thanks again!

Emily-Rose Lewis: Super helpful staff. Good selection. I'm a lefty and they were talking with me about which guitars I could get left handed. One guy was looking up one Taylor and was supposed to call me if he could get it left handed. He didn't follow up so I ended up buying it from Sweetwater. (I did end up calling them and explaining I was waiting for call about product and still no call back) Just odd to lose a $1200 sale by not pursuing leads.

Maryna Broussard: Love this store! Here you can found a big choice for your needs and even take a lesson how to play the guitar!
Response: Thank you for your feedback! We appreciate your time and letting us know about your experience Please let us know if we can ever be of any service in the future. Thanks again!

Jeffrey Swearman: They bought my new but unwanted guitar.Clerk was polite but not friendly. However I'm happy with the polite efficient service! Great guitar selection! I will go back again in the future!

Syed Ahmed Ullah: Jessy is great for guitar service and repairs. This guy knows what he's doing and gives the best rates too. Overall a nice outlet for music lovers
Response: Thanks for your business and feedback! We are happy that you had a good experience with our staff. Please let us know if we can ever be of any service in the future. Thanks again!

P Banuelos: I bought an amp and accessories here about a week ago but did not recover the amp cover when I purchased it. I placed a call to store and dealt with Ken, who was extremely helpful and courteous. He apologized numerous times while he verified my purchase, located the amp cover, and took care of shipping it to me directly. Things happen, and mistakes are made, but Ken's level of customer service he provided secured my ongoing love for Guitar Center and how they value their customers. Thanks Ken, GC is lucky to have employees like you! 🤘🤘

Samuel Taylor: This location is horribly understaffed. Went in on a Saturday afternoon and there was one employee covering guitars who was trying to check another patron out so the fifteen or so people in the guitar area were left without anyone to help them. This is especially problematic considering pretty much every guitar worth playing is locked in to its wall hanger. Went to try out a few high end guitars but my experience was pretty bad, I'll take my business somewhere Bain Capital hasn't gutted.
Response: Hello Samuel, Thank you for bringing this to our attention. I would like to apologize, we want our customers to not only feel comfortable in our store, but also receive the assistance they need so we take instances like this very seriously. I would like to get this to a member of management for them to look into and reach back out to you to address. Please email your preferred method of contact to YourVoice@GuitarCenter.com and we can have them reach out.

Ciara Long: This must be a good GC. My husband told me he was running in for a quick second and 40 minutes later I’m still sitting in the car. I guarantee he comes out with half the store. Great location, friendly and knowledgeable service he said and well stocked.

12. Music & Arts

LEAVE AN OPINION
37 reviews
Music & Arts
Location
4.7
Prices
4.6
Product Quality
4.6
Establishment
4.6
Customer service
4.6

Address: 4664 King St, Alexandria, VA 22302

Schedule: Closed ⋅ Opens 11AM Thu

Telephone: (703) 820-3610

Guy: Music store


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Music & Arts: what do users think?


virginie gimenez: They have a great selection of classes, instruments, supplies… My son is having a blast there. His teacher is Martin Nau and he is perfect for my son. He can steer my son’s energy and have him very focused. My son has learned so much in 3 lessons! I am very pleased. I also love the people at the register. They are very friendly.

U G H: The staff was knowledgeable ,explaining all the instruments for how much lesson cost or the price for rental and purchase and quality.

K&S Whyte: This store has everything you need when it comes to music. They have a personable, knowledgeable staff, who will help you find whatever you need. The store manager, Andrew, has personally gone out of his way to track down a particular drum kit for our son. If you are looking for teachers we highly recommend Dan for guitar and bass and Leland for drums. They are both incredibly talented musicians in their own right and as teachers they are kind, patient, inspiring and (according to our son) "really cool". We have been attending lessons and been regular customers for 5 years now, and this store and their terrific team never disappoints!

Greg Capaldini: I am happy to have replaced my acoustical piano with an electric one, Yamaha model P125, that allows me to practice in my apartment as long and as late as I want with earphones. I also purchased the permanent keyboard stand, a flip-top bench with storage, the three-pedal attachment, a large music stand, and rechargeable stand lights. I am totally pleased with this equipment, but my highest praise goes to Mr. Travis Gettinger, a manager who personally helped me with purchase decisions, ordering, assembly, and delivery. Going forward I will EXCLUSIVELY come to Music & Arts for my musical needs.

Donte Jiggetts: I have never played an instrument or studied music in 28 years of life. I started taking guitar lessons with Dan Peterson here and I can honestly say I love it. I am learning not only how to play but even some basic music theory. He is a patent and good instructor who teaches based on the learning curve of the student. Whether you are 12 or 67 years old, I would recommend him and this place.

Angela Dalmolin: My 10 year old son LOVES his guitar lessons with Dan Peterson! I am so grateful to have found such a skilled musician who can impart the joy of music and make learning fun. Dan challenges him appropriately and he’s more excited than ever to practice at home. Highly recommend Music and Arts, especially lessons with Dan!

Wendy Hellmann: I am a former teacher of this store. The manager, Andrew, is awesome. Every time I'm in there now, he is able to help me source whatever it is I'm looking for. They keep a fair amount of standard repertoire and method books in stock, so popping in for teaching supplies is usually quick and easy. Many of the teachers at this location are great as well, in particular Leland, the drum teacher, Dan, the guitar teacher, and Scott, the woodwind teacher. While I was teaching there, my only complaint was the size of the rooms - some are very oddly shaped, a couple are extremely small. Surprisingly, there isn't usually too much noise that carries from the main store area into the lesson rooms, even during high traffic hours. Beware, the parking lot can be chaotic! Fortunately, there is a parking garage in the back of this strip mall.

cosmo3141: Been learning to play the ukulele for the past five weeks with Dan Peterson as my instructor. Dan has taught me a lot in a very short amount of time. Each lesson I look forward to learning something. If you are interested in learning a string instrument Dan is your go to guy.

Francisco Banda: Andrew went extra miles with his services, from 1 to 10, he deserve a 20!!! My plan was to apply for credit in a local store here in Virginia, and pick up the trumpet in Texas. Texas is where my family lives. He told me that this was an unusual request, and he never has something similar in his 3 years working for Music & Art. Never the less, he applied for my finance, called the store in Texas, and provide all the support and information that I need to perform my purchase. Even he knows, his store will not be making the sale, but still he went extra miles in his customer service. Thank you, Francisco Javier Banda

Tim Smith (TSmitty0614): Got my trumpet repaired by music and arts and I wish I took a before picture because the result was amazing. They completely fixed up my old trumpet from the 60s and it looks like it could be a brand new trumpet. Would definitely recommend their service to anyone looking for repairs

13. Action Music Ltd

LEAVE AN OPINION
117 reviews
Action Music Ltd
Location
4.6
Prices
4.7
Product Quality
4.6
Establishment
4.6
Customer service
4.6

Address: 111 Park Ave, Falls Church, VA 22046

Schedule: Closed ⋅ Opens 12PM Thu

Telephone: (703) 534-4801

Guy: Musical instrument store


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Action Music Ltd: what do users think?


TJ Sanner: I love guitars. I love visiting awesome shops that have amazing inventory and amazing staff that are excited to be in that environment. Action did not disappoint today. Hands down the best inventory of Huss & Dalton, Collings, and vintage Martin. They even spur of the moment fit me in and made a quick truss rod adjustment while I waited. Totally unbelievable. I am a small business owner myself and only hope these guys know how awesome they are! Thanks for an amazing visit, truly a 6star experience! We traveled from Annapolis just to see their shop and will be back 100%.
Response: Thank You TJ It was really nice to meet You! Thank You for Your kind review. Matt

Everett DeLuca: This is an incredibly wonderful place. Incredibly reasonable pricing on repairs, done with impeccable quality. The gentlemen who run the shop are a riot and you'll leave with an excellent lesson in guitar maintenance. Also a wild collection of vintage amps and pedals. This is heaven for any guitarist.
Response: Thank You for the kind review Everett!

Matt Lyttle: The greatest guitar shop around, no question. Incredible selection of new and vintage instruments. All sorts of pedals and gear. Extremely knowledgeable staff. And they are as welcoming as can be. Just be respectful of their stuff and they will treat you like family - no matter how deep (or empty) your pockets are!
Response: Thank You Matt!

Elisa: Great store! The staff are so friendly, kind, and willing to share advice. I always have a pleasant experience taking my guitars in for work or browsing for new gear.
Response: Thank You for the kind words Elisa!

Matthew Morgan: This place is the best guitar shop in the DMV and it’s not even close. The guys know their stuff and they care about what they do. I came in with a California strat a few months ago and the owner took time to walk me through the history of the guitar, the value, and helped me weigh pros and cons of investing in some repairs. They’ve set up 4 of my guitars and have done A+ work on each one. Love these guys!
Response: Wow Thank You Matthew-we appreciate Your kind review.

Cameron Quinn: Music shops like this are a dying bread and thankfully we still have killer shops like Action. Super knowledgeable about all things music and guitars. Best and most eclectic selection of vintage guitars in the area. Thanks Action!
Response: Thank You Cameron!

Harrison Z: I found a guitar on their website listed as in stock, called to buy it and they explained their website is out of date by about 5 years. Ok. They mentioned they have a Mustang Bass for sale though so I was interested. Rob told me he had to check with his boss on how to do the sale but the best way would be to mail a check. I accepted the terms and asked to please place a hold tag. They said they could put the tag on for me. I called them the next day to ask for the pictures they promised me, they were “slammed; call back later no time to put a hold tag on”. I called back later. “The shop is closing now but we can make a reverb listing for you tomorrow and you’ll just buy it first as it goes up.” I told them, Saturday on reverb, it’s very possible someone will buy it in those seconds before me. They said it’s never happened and won’t be a problem. I call back the next day to remind them of the deal, they said call a little later. I did. They say 3,2,1 the listing is up, Reverb wanted my CVV code (which doesn’t usually happen) which I scrambled to get, then someone else bought the bass in those seconds. Apparently the other buyer is a returning customer so they sold the bass to him. After all the calls I made and the changing of terms I accepted, they simply sold it out from under me. This is the number one worst experience I’ve had buying a guitar. They cant accept a credit card over the phone? The reverb listing wouldn’t have even been created if it weren’t for me and they sell it to this other guy who is apparently on the way to pick it up 30 seconds after purchasing? Come on. Who do you think would have been inconvenienced more; him or me? After all the phone calls I made and patience I had after reminding them several times about the sale, obviously me!! they didn’t seem to mind at all selling it out from under me. Almost proud of their decision. A simple explanation to the other buyer and I’m sure everyone would understand that the bass should have been sold to me. And a bonus complaint, I asked them at the end of the call if they have anymore vintage fenders in stock and they told me I was already told what they have in stock the day before. As if somehow I was inconveniencing them! Absolutely unbelievable and extremely unprofessional. “We’ve been doing the same thing for 25 years buddy “. Is what I heard many times. What??? Reverbs been around for about 6 years. And you’d think they’d know how to honor a deal after all their years as a shop! Extremely disappointed and so much of my time and energy wasted for nothing.
Response: The item was listed on Reverb specifically for You and we notified You and were on the phone with You as we went live with the listing so You could grab it. We specifically asked You, if You were ready to proceed, after you said Yes we listed, But then You continued to haggle and were told that the item was in two other peoples carts. Then someone bought it out from under you. I'm sorry but we tried very hard to work with You, and patiently explained our policies multiple times. We tried, sometimes things just don't work out. Thank You Matt

Christopher Frakes: Great selection of instruments, equipment, and accessories. Matt and co. are knowledgeable, kind, and a delight to chat with. Hands down the best music store in the area!
Response: Thank You Chris!

muscle man: action music is a really good store. the people that work there are all super nice and welcoming. i gotta come back here one day. also the location is very nice considering its right next to a record store and a recording studio
Response: Thank You!

Shawn Hatfield: Always a good time. Thank you guys for the Orange cab this time. I usually get vintage fuzz pedals here. Great selection of instruments, amps, fx, and other music goodies!

14. Brobst Violin Shop

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108 reviews
Brobst Violin Shop
Location
4.5
Prices
4.5
Product Quality
4.6
Establishment
4.5
Customer service
4.5

Address: 5584 General Washington Dr, Alexandria, VA 22312

Schedule: Closed ⋅ Opens 9:30AM Thu

Telephone: (703) 256-0566

Guy: Musical instrument store


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Brobst Violin Shop: what do users think?


Nikos Muslim Demetriou: I bought a Lillo Salerno (LBS Sicilian violin maker) made in Germany (Guarneri, 2020 model) violin, from Brobst Violin Shop and I couldn't be any happier. Unbeknownst to me, the violin certificate, which is actually a small booklet, came with photos of the finished violin from LBS' workshop and every corner of each photo has the maker's embossed stamp - really spectacular! My purchase from Brobst also came with a certificate of purchase on high quality paper. The extremely warm and professional pair at Brobst met all my extended questions and requests before I decided to proceed with my dream purchase of owning a professional violin. The shop owners even agreed to a (long) Zoom call without hesitation and I fired away all additional questions I had. I never felt that the couple were edgy or in a rush, rather they held their full attention to my needs. They later assisted me with choosing a violin case (Pure Gewa), which is smaller and lighter than I expected, by asking me what expectations I was looking for: waterproof, music sheet pouch and have thick shoulder straps. Graydon supported me further with organising my purchase to the United Kingdom (England), which ONLY took two days from leaving the shop to my home address, via DHL. If I did not have this dream violin, I would certainly trust to buy from Brobst again! Graydon and family - you are warm and trusting professional people. Thank you. M. Nikos Demetriou

Daniel L: I got the feeling that no one wanted to deal with me because I was doing a rental. I was told that that the rental fee would be prorated if I returned my instrument early. I just returned the cello after 6 months of rental. And no prorate was given when I returned it a good half a month before the end of my lease renewal date.
Response: Hello Daniel, we never want a customer to walk away feeling unappreciated. So sorry to hear this! We serve hundreds of valued rental customers and are grateful for each and every person who chooses to patronize our business. Please phone us so that we can look into the matter and issue you the correct refund. I am sure it was done in error. You are always welcome to follow up with us directly as we are most happy to rectify any mistake on our part.

Bob Wise: I brought in a 1917 violin to have a chip repaired. You cannot tell where the chip happened, the workmanship is top notch

Robert Ames: Do you ever walk into a place and feel a negative energy? That's what I felt here. My gut feel was proven to me in the way they dealt with price negotiation. It just doesn't feel like they love the instruments or value building relationships with the musicians. Just not my cup of tea.

CJ Hill: I purchased my first full-sized fiddle here in 2003 with the help of Mr. Brobst. Nineteen years later, David helped me find my second fiddle a couple of weeks ago. Can't recommend this place enough.

James Gestrich: Great service, my son bought a viola which is now a part of him, Brobst made this possible... thank you

Aik Khim Tan: Even though I had many many questions, David and Sharon patiently helped me through the entire process of purchasing a fine violin. They were friendly and very clear in communication. I highly recommend Brobst Violin Shop for their excellent customer service and diverse range of fine instruments!

Zackery Harper: Utilizing their home trial, I was able to find a vintage instrument that I fell in love with. I was able to negotiate a nice trade in on my prior instrument. I will definitely come back to Brobst in the future for my strings needs. The customer service was great and Sharon was so helpful throughout my experience. Thank you! :)

dmarm339: Great service and deals. I trust them with all my string instruments. David gave us a fantastic deal at our school for two violas. They were high quality instruments and setup correctly. Additionally, he repaired out string bass. We are grateful for their quality services at affordable prices.

Uncle Deuce: I've had a number of set up jobs done by this violin shop. They are knowledgeable, professional, and courteous. Their prices are standard and the craftsmanship is very good. So good that I will drive 500 miles round trip for their skill and value provided and another 500 miles round trip to pick up. I have always been very pleased with their work.

15. Guitar Center

LEAVE AN OPINION
474 reviews
Guitar Center
Location
4.3
Prices
4.2
Product Quality
4.2
Establishment
4.2
Customer service
4.2

Address: 14804 Baltimore Ave, Laurel, MD 20707

Schedule: Closed ⋅ Opens 10AM Thu

Telephone: (301) 497-7222

Guy: Music store


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Steve Bates: The manager is great! Helpful and supportive, with a variety of gear and accessories you didn't know you needed until you get there. Staff is hit or miss but still helpful. Definitely worth a trip, but leave time to look and shop around.
Response: We love to hear it! thanks for the review!

Cliff Rush: Great place for musicians, but the attentiveness of a sales associate was a bit concerning. Upon trying to check out the sales associate decided to attend another customer. We were told that there was some prices that needed to be looked up (?🙄) and that was the last we saw our sales associate, until we approached him at a different check out counter. We were taken care of by another associate. I don't think it was intentional, but it could've been a better experience.

Sarah Simpson: Terrible customer service, 6 people waiting for help and all the associates disappear. Everyone walking around looking for employees. Good prices but this is why even worth higher pricing amazon is beating these places in business.
Response: Hello Sarah, Thank you for messaging us. I apologize for the inconvenience and the poor service you experienced at this location. We will look into this to correct this problem and to see that the necessary improvements are made. It is important to know, that we appreciate your business. Please email us at yourvoice@guitarcenter.com if you need any further assistance and we will reach out to see that you are properly taken care of. Thanks!

Brenda Groover: My daughter was looking for a starter guitar and lessons for my son-in-law. There were so many selections that it was overwhelming; however, the salesman took his time (extended) and explained all the different types of guitars. He was very patient with her. What truly impressed me was that two of their regular customers came in as the salesman walked away to verify a price and further enlightened my daughter from a customer's point of view on buying your first guitar and not just getting a sale. Everything they said was exactly in line with what the salesman stated earlier which not only helped her better make a decision, but made us grateful for not only the great customer service and knowledge we received from the store employees, but the input from customers as well. She made a purchase!
Response: Glad to hear we were able to get you taken care of! Thanks for the review!

MJ: Don’t waste your time here. Horrible customer service. There’s no order in how they run their business. Went in to purchase some items and just needed them to pull the stock so I could check out, but we waited for approximately 25-30 minutes before we decided it was going to be a never ending wait and left. They would rather spend their time playing around and testing out guitars customers are there to sell rather than assisting customers who are there to spend money. It would be more efficient if they ascertained whether or not you’re there to buy or sell upon arrival in order to expedite the process.
Response: Hello MJ, Thank you for bringing this to our attention. I would like to apologize, we want our customers to not only feel comfortable in our store, but also receive the assistance they need so we take instances like this very seriously. I would like to get this to a member of management for them to look into and reach back out to you to address. Please email your preferred method of contact to YourVoice@GuitarCenter.com and we can have them reach out.

Mike Hales: Great selection of products. Was able to get bass, amp, case, and other gear. Staff was very friendly and helpful.
Response: Thank you for your feedback! We appreciate your time and letting us know about your experience Please let us know if we can ever be of any service in the future. Thanks again!

aarinfunnydrummera plays: Guitar center owner do yall have sabian unbound b8x performance pack with 16 O zone crash the Unbound Unbound In laurel MD

Greg Englar: I came here twice in the past month to sell some left-handed guitars and the two people who helped me (I am very sorry I forgot their names) took their time and were patient even when it seemed like one of the guitars wasn't matching with a model in the system (I think that is what was going on).
Response: We love to hear it! Thanks for the review!

Paris E Brown: Staff are always helpful and pretty knowledgeable. The repair center is the bomb... They took an almost impossible repair, and did the repair very well. (Second time we used the repair center).
Response: Thank you for your feedback! We appreciate your time and letting us know about your experience Please let us know if we can ever be of any service in the future. Thanks again!

Gary Garvin: Be careful if you order a new instrument. Verify that it's NEW when you order it and all will be well. I do really like the staff at the Laurel, MD store.
Response: Hello Gary, Thank you for bringing this to our attention. I would like to apologize, we want our customers to not only feel comfortable in our store, but also receive the assistance they need so we take instances like this very seriously. I would like to get this to a member of management for them to look into and reach back out to you to address. Please email your preferred method of contact to YourVoice@GuitarCenter.com and we can have them reach out.

16. Music & Arts

LEAVE AN OPINION
21 reviews
Music & Arts
Location
4.6
Prices
4.7
Product Quality
4.6
Establishment
4.6
Customer service
4.6

Address: 1388 Chain Bridge Rd, McLean, VA 22101

Schedule: Closed ⋅ Opens 11AM Thu

Telephone: (703) 356-9394

Guy: Music store


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Christian Hall: I have so many great memories of coming to this store on a regular basis. I took bass lessins here back in my "hey day" and I really enojyed coming here. I want to say that I cane here for a period of four or five months, and I learned a lot about how to play the bass. I stsrted out simoly renting the guitar, and then soon thereafter I started with the lessons. My guitar teacher was awesone also, and we had a blast! I found out today from one of the guys working here that this store has over 150 locations across thr U.S. I would have never known that. They are si nice and personable herre, and now Im seriously thinking about picking-up the guitar again, just to come back here!

Peter Clifford: Starting guitar lessons with Mak. Super nice staff. Can’t wait to start my band.
Response: Thank you for taking the time to leave us feedback. We are pleased to hear that you had a good experience at this location.

Nick Ruggieri: I had a very pleasant experience at this Music & Arts in McLean, from the moment I entered the store, to my final purchase! I was greeted by a lovely young woman who introduced herself as Katherine. She was quite knowledgeable in responding to my inquiries regarding instrument purchases and rentals. She also introduced me to the store manager, Ian, who gave me expert advice on guitars and their prices, eventually helping me settle on the right one for me to purchase. They made sure the guitar was tuned and ready for me to play. I was also introduced to one of their guitar teachers with whom I set up weekly lessons with. I couldn’t be happier with the ease of my purchase and the overall positive experience - I highly recommend them to all!

Arash Mehrnama: I've been seeing Dennis for guitar lessons for the last 19 years. He's been the only guitar teacher I've had and I have to say I feel very lucky for that. His knowledge on guitar and music theory is so incredibly immense, I couldn't imagine having lessons with anyone else. The rest of the staff at the store are also very helpful and knowledgeable. Highly recommend not only for lessons, but for their selection of instruments and accessories and amazing staff!

N M: Don't rent instruments from here. Billing is a scam. We rented a violin for our son's strings classes at school. The store staff was great. We signed up for a monthly plan with auto-pay via our credit card. After a few months we noticed an extra $5 to $10 being tacked on to our charges. Tried calling customer service and was told it was a late payment charge. I asked them how this could be possible given that we were on autopay and they already had my credit card? She promised to fix the issue. But it was not fixed. We kept seeing these charges. We called in again a couple of times but the reps could not explain what was going on. We escalated to billing managers who never seemed to be around. We left voice messages multiple times and never heard back. I returned the instrument as soon the school year was over. Will never rent from Music & Arts again. The billing issues are either a scam or the company is amazingly incompetent.

Tacos: Super nice staff! They helped me get what I need very quickly.

Gabe: Friendly staff, very helpful, and well informed. Small store (McLean) but had exactly what I needed. Defenitely my go to for gear and accessories. Shoutout to John T. (Employee).

jesse croll: GREAT SERVICE! Thanks Shane and Marcus for superb service and help finding quality products!

Duncan Andrews: Employees were very informed, helpful, and interactive. Good location and a variety of instruments at low prices.

Chris Jordan: I've bought a keyboard and rented a violin from this location. The staff are polite, knowledgeable and helpful.

17. Music & Arts

LEAVE AN OPINION
54 reviews
Music & Arts
Location
4.1
Prices
4.1
Product Quality
4.2
Establishment
4.1
Customer service
4.1

Address: 12274 Rockville Pike Suite K, Rockville, MD 20852

Schedule: Closed ⋅ Opens 12PM Thu

Telephone: (301) 881-6440

Guy: Music store


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Sean O'Brien: They were happy to take my money for an online order for an "in stock" item. Five days later, wondering why my item hasn't shipped, I call to find out it's on backorder, and has been the entire time. Now it will take up to a week to get my money returned to me. I hope. The call center rep I spoke to had no idea about musical instruments at all, which says to me it's just a contractor in another country, and hopefully the rep's word about cancelling my order is better than the website's inventory counter. This has been a very sketchy and discouraging first and last transaction with this company. Luckily my credit card company will make sure this is taken care of, but I would avoid any online purchases with this vendor.
Response: Thank you for taking the time to leave us feedback. We are sorry to hear you did not have a good experience at this location. We would like to get a better understanding of how we can improve. Please give us a call at 888-731-5396.

Kyle Chang: Ordered a Kawai digital piano here in March and was told the piano would be delivered in May. Called the customer service several times in June and July and was told there would be additional delay and in early August, we were told the order was cancelled. Nobody contacted us when the order was cancelled. If we had not called, we would have not known that. The store said there is a new model and promised it would be delivered in 2-3 weeks so I placed a new order. We called them today to check the status but were told we need to wait another 2 months. We were also told there is nothing they can do and there is no manager that can address the issue. Very disappointed with the business.

Roy Kaufmann: The in-store staff is good. Responsive and knowledgeable. But, do not enter into any contracts that involve monthly payments. Their accounting and posting are terrible and you end up spending time helping them do their own bookkeeping. We were on a monthly rental and went into upgrade. At the store, we paid our current monthly payment. The person at the store, Jessie, processed the payment but mentioned that her point-of-sale system couldn't generate a receipt. But, no problem. The payment was reflected on our credit card statement. We started getting letters about that missed payment. We even went back to the store, in person, and Jessie remembered the earlier scenario and she was kind enough to telephone their accounting department, in our presence, and tell them we were all paid up. But, more letters came. Then they referred us to a Collections agency (this was a $37 payment). We called their customer service and they gave us a separate number to speak with their accounting department. We were sternly told to email them proof of payment, which we did immediately. No word back. To this day. No apology. No confirmation that they reversed their erroneous credit reporting. Just abysmal.

Gabby Perez: This store is FANTASTIC, excellent customer service received by Daniel, Brett, and Morgan! They helped me find everything I needed to get my ukulele and all its necessary accessories. Also, very impressive selection of books-- ready to play Christmas songs for the family this year :)

TKM: I’m adult that is learning piano — Kathy is such a GREAT piano teacher. Knowledgeable, extremely nice, explains everything (and I need it, knew next to nothing), and teach much more then playing the piano- she explains about composers, interesting facts, music composing. I enjoy her classes a lot. Class goes by so fast. I am always learning something new- piano and music in general. I will listen to music differently now (also during movies;)). She feels how you need to be teached. Lots of experience

Monica Faucette: Although this is a chain, it is a welcoming and reliable music store. They have an excellent rental/rent to own program for school band students. The staff is generally knowledgeable and always helpful and friendly. They have a nice selection of sheet music and books for different instruments. If this review was helpful, please "like."

Troy Raines: Elizabeth was wonderful, she helped my daughter with trading her 1/4 size cello for a 1/2 cello. She went as far as finding a song in a book my knew, to help her practice and get used to the new cello. She spent a fair amount of time with my daughter, and then afterwords helped my daughter with a bass guitar and helped her try one out. After we decided to purchase one, she helped us find the right amp and cord for our needs. The store staff has always been pleasant, and is why we decided to go to that store again. However Elizabeth went above and beyond expectations and when we left there was a smile on my daughters face.

Judith Davis: I got excellent advice and service about restringing my guitar. Everyone was friendly, helpful, and the job was done quickly and was ready on time.

Lambent Dawn: Been taking classes here for a few weeks. I really enjoy learning guitar! Don't let age stop you :)

Lisa Federer: I have been taking lessons here for almost a year. My teacher is great and I’ve learned a lot but I cannot believe how badly their billing is run. My teacher frequently misses lessons so over the course of the year there have been about 15 times I’ve not had a lesson I was scheduled for. I was still charged for all of these lessons and now they owe me over $600 that I paid for lessons I never had. I’ve talked to people in the store multiple times and they’ve said they’re working on it, but it’s been nearly a month. I’ve written to their corporate help desk and my email was ignored. Honestly I don’t know what else to do at this point besides maybe legal action? Anyway, while I really like my teacher, I would advise anyone else to avoid this place like the plague because of their super shady billing practices

18. Atomic Music

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628 reviews
Atomic Music
Location
4.8
Prices
4.7
Product Quality
4.7
Establishment
4.7
Customer service
4.7

Address: 11011 Baltimore Ave, Beltsville, MD 20705

Schedule: Closed ⋅ Opens 12PM Thu

Telephone: (301) 595-4190

Guy: Guitar store


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Linda Neuman: One of our favorite places! We come here just to soak in the fun atmosphere. It is like a funky museum of used guitars, amps, drums, and keyboards, with an emphasis on guitars. Stunning collection. Have bought both acoustics and electrics here. They also have lots of both acoustic and electric bass guitars.The staff is super friendly and helpful. They will always give you a good deal. You can stay as long as you like and browse the warehouse-like premises that also include rock memorabilia and posters, really fun to look at. Come see the Kiss action figures and amazing rock artwork, like the main characters from Star Wars jamming out to a live audience. This place is a one of a kind gem, a must-see for rock music buffs of all ages with all budgets.

Colin: More than I could ask for in a Music Store experience. Everyone was friendly and helpful. I brought a guitar to trade in and put the money towards the purchase of another expecting to haggle on the price. Instead I was given a great deal off the bat and they threw in a free hard shell case. Any time I’m back in this area I’ll be paying this place a visit.

Mike Workman: I was considering to buy this g-400 epi Toni Iommi edition. I was skeptical at first ,the set up was horrible like it never was played. One of the tuners had a bad screw. They had their tech fix it up and it was like a different guitar. I was very pleased at the results and the price was fair for the condition and they even gave me a nice case for it. This is one of the old school misic stores left around .Nice helpful staff I RATE AT 100%

Josh Hess: I visited for my first time today and traded a few guitars I didn’t play for a really nice guitar. I couldn’t have asked for a more helpful people and satisfying experience. They were extremely fair on my trades and they have great prices on the gear in the store. Although I’m about 90 minutes away, they’ve earned a customer for life. 🤘

Mike Morse: I highly recommend this business. All the employees are polite and they are conscientious about making sure everyone is being helped. I brought gear in to sell and I was happy with the pricing of what I brought in. If I was still actively playing music , Atomic Music would be a good place to check out. I don't live in the area ,so it is a long drive for me but seems worth the drive. One more thing. Every time I have called them, people answering the phone are super helpful. A+ service A+ value A+ overall. !!!!

Tj Tj: My favorite place!They are the absolute best.Whatever u want, They make it happen

Kathryn Medland: I can't say enough good things. Lots of inventory, incredibly helpful and friendly staff. I see why everyone I asked recommended this place!

Daniel Tana: I’ve been shopping for guitars and other gear at Atomic music for 20 years now, and they’ve never let me down. If you want a guitar, bass, amp, etc. and don’t want to spend a fortune on something new, you absolutely can’t beat them for used gear. They guarantee everything they sell used so if you have a problem with it, they’ll take it back within 30 days. They also have a great buy back policy so if you’re someone like me who’s slowly upgraded to nicer instruments over the years, you know you’ll get a good price selling back a guitar that you bought there if you want to upgrade it a few years later. I recently found what would have been a 400ish dollar Marshall combo amp there tagged at $219, played it in store, and walked out with it for an even better price. Unbelievable. I’m just saying, it’s worth a trip or a call/email to them if you’re looking for something specific, and you can find some great stuff if you have time to browse around their inventory. So before you go to Guitar Center or whatever, check them out. You’ll be supporting an awesome and vital local/regional business and you’ll probably find a really good deal too!

Ed Gallagher: Great Store and team. Brought in a bunch of lefty Guitars and Helix Floor. Got a great and fair price! They are the best!

J C: I visited to sell some music gears. They’re pretty big and had lots of varieties at the store! Staff were so kind and friendly. If you’re looking into buying instruments or selling them, you should definitely check Atomic Music for sure!!:)

19. Music & Arts

LEAVE AN OPINION
49 reviews
Music & Arts
Location
4.3
Prices
4.4
Product Quality
4.3
Establishment
4.3
Customer service
4.3

Address: 7587 Greenbelt Rd, Greenbelt, MD 20770

Schedule: Closed ⋅ Opens 11AM Thu

Telephone: (301) 474-1474

Guy: Music store


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Candice: When it first opened, my youngest son started lessons. We bought the instrument and everything needed there at the store. The management was great- I can’t remember the lady’s name (reddish hair) but she was always friendly and helpful. He had an amazing amazing teacher. He loves lessons, he was shut but did really well at the recitals. Sadly, after about a year the teacher left. His replacement was friendly, but I don’t think she ever wanted to teach my son. Eventually she “broke up” with us, and told us she didn't think my son wanted to play anymore, and to go try something else maybe. This was not true and we were both confused and sad. I guess he was not up to her standards. It definitely left a sour taste in my mouth. We had spent a lot of money on lessons and instrument. We didn’t return after that. I would probably return for my other kids in the future if they decided to play an instrument but we would not work with Natalie (piano).

Amanda Eikenes: Amanda was very helpful in selecting an appropriate piano book for me, based on my skill leave and selecting the correct key stand. She also gave me a tour of the different lesson rooms. Very informative but not pushy at all. She also told me that they price match the same item if found online for cheaper. Wonderful experience!

Kris Kenard: Placed a phone order with Amanda. She was very kind and took the time to help me choose a mic and recommended some accessories. Made I sure I knew exactly what I was paying for. My delivery came earlier than expected and I am sincerely satisfied with the service I received.

Tony Smith: Undoubtedly the worst place to purchase a musical instrument for your child. Why two stars if this is the worst place I’ve ever experienced in well over half the US? Because this negative experience was solely caused by one employee surrounded by a great depth of adequate or great employees. My wife and grandchildren went into this business to purchase a set of relatively inexpensive drums or similar item for our granddaughter, by our granddaughter with funds she earned through work. Rather than encourage this motivated 7 year old, a so-called manager (female, Caucasian, red hair hair) belittled my grandchild as the item she wanted wasn’t “a real drum” or “would be off” or… Yes, a child was repeatedly belittled essentially for not earning enough (thinly veiled as the grandparent could pay the offset). This is not the experience any person wants and there are plenty of music stores in the area that won’t presumably treat a customer in this manner.
Response: Thank you for taking the time to leave us feedback. We are sorry to hear you did not have a good experience at this location. We would like to get a better understanding of how we can improve. Please give us a call at 888-731-5396.

Taylor Camille Hood: Lovely location where they offer affordable instrument rentals and lessons. I'll eventually be purchasing an instrument from them, but testing the waters with different ones in their rental program before making the commitment.Very nice staff as well

Clarence B. Hawley Jr.: Great customer service, very helpful in finding piano books , etc..
Response: Thank you for taking the time to leave us a review. We are sorry to hear you did not have a good experience at this location. Please give us a call at 888-731-5396 to get a better understanding of how we can improve.

Douglas Smith: I have been a classical guitar lesson student for more that a year now and I have yet to have a bad experience. The quality of the instruction, the convenient and flexible scheduling, and the great location are only surpassed by the friendliness, respectfulness, and courteousness of the manager and staff. I enjoy my weekly lessons, as well as seeing my muses; Victoria, Jennifer, Caitlin, and most of all, my instructor extraordinaire; Scott. The atmosphere is positively musical. Check it out. 10 Stars!!!!!!!!!!!!!

Cassandra Hetzel: I was really disappointed in the customer service. I had a great time with the music teacher, but the manangment stuff were horrible. I offered to pay a month in advice with my card and they said they could only do automatic payments which is a rip-off and a trick. After the music lesson, she didn’t even ask me how it went she just said your card goes here without even telling me about the automatic payment. It’s a good thing I asked. Sadly I won’t go back there.
Response: Thank you so much for bringing this to our attention, Cassandra. We strive to uphold the best customer service possible and we are disappointed to hear your experience did not meet that expectation. We sincerely apologize for any inconvenience this may have caused and would appreciate the opportunity to remedy this along with any other concerns you may have. Please forward your complaint to CallCenter@musicarts.com and we will follow up with you directly. If there is anything else we can do to further assist you, please don't hesitate to let us know! We hope you have a wonderful day and we look forward to speaking with you!

OnStage PAC: Love the folks at this store! I’ve purchased many things (both printed music & instruments) from this location. The sales associates are helpful and knowledgeable - very informative, but they also give you room to explore.

Tom Durante: As a musician and teacher in Prince George's county for over 20 years, I can say, without reserve, that Music and Arts is a complete class act! The Greenbelt store staff are always friendly and extremely knowledgeable. They carry popular brands of instruments and a large selection of music for my students. Forget about ordering reeds on line. Music and Arts offers the SAME reed products at the SAME price...and I don't have to wait for a delivery from the mailman. This store offers a great opportunity to keep it local and get it NOW. Finally, It wasn't surprising to learn that many of my teacher colleagues and some of the area's fine musicians teach at this store. I couldn't ask for more!

20. Music & Arts

LEAVE AN OPINION
26 reviews
Music & Arts
Location
3.8
Prices
3.8
Product Quality
3.9
Establishment
3.8
Customer service
3.8

Address: 2916 Chain Bridge Rd, Oakton, VA 22124

Schedule: Closed ⋅ Opens 11AM Thu

Telephone: (703) 281-0400

Guy: Music store


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David Banker: Extremely knowledgeable staff and A+ customer service. I've been a customer through three high-school band students and a now-college-aged music major child which means many trips to a music store. Whether it's sheet music, renting or buying instruments, repairs and yearly service, or random accessories, they've been easy to deal with and are always helpful. I have been to a number of stores here and near the college and I will keep coming back to Music and Arts.

Justine Powell: Staff were very helpful with evaluating my 20-year old guitar while also providing help with fitting my son with a guitar. Excellent service!
Response: Thank you for taking the time to leave us feedback. We are pleased to hear that you had a good experience at this location.

Sandeep Paudel: Confirmed twice for my son's guitar class with Peter today, they even sent me reminder for class timing today. However, when we came at the store, they said my son's spot is given to a different kid that Peter's mom knows. Very unprofessional shop and staffs
Response: Thank you for taking the time to leave us feedback. We are sorry to hear you did not have a good experience at this location. We would like to get a better understanding of how we can improve. Please give us a call at 888-731-5396.

Pegeman 1: I bought a cello for my son and used to rent an instrument from them. Their staff is always helpful and their current store manager has been working there for a few years and is the most helpful.

Asher Rosenbaum: What a lovely music shop!! Perfect for any band kid (or adult band kid) who wants supplies and lessons. The people here are so nice!!!
Response: Thank you for taking the time to leave us feedback. We are pleased to hear that you had a good experience at this location.

Rajkumar Rajadurai: beware of their return policy I have rented 2 violins for my kids regards to school full year events. when returning the equipments back, they haven't do prorated basis even though 2/3 of month earlier. when i contacted their customer care, they mentioned after 10 days they will charge full month of rental price and that is their policy. I was trying to reach the manager of the customer care the person i spoke to but they sounded rude and not getting any response. I recommend try search some other place for your need, and make it is a last resort.
Response: Hi Shiva, thank you for bringing this issue to our attention. We sincerely apologize for any inconvenience this has caused! We are continuously looking to improve customer satisfaction and we would appreciate the opportunity to hear a more detailed version of your experience. Please feel free to forward your review and contact information to CallCenter@musicarts.com and we will follow up with you ASAP! Have a wonderful day!

Ragheed Al Ameen: "Hassle-free rental process in store" thats what their brochure says. But it seems "Charlie" didn't get the memo. With three kids, I've been a customer renting from Music and Arts since 2011. I should say my experience was always pleasant with another store that I used to work with for several years. Today, it was the first time doing business with this store because its now the closest after moving recently to the neighbor. We walked in to rent an instrument for my daughter and everything was fine until the check out. We had Charlie "helping" us at the register but he was rude and disrespectful. All it took was a stupid comment and we left the instrument and the entire store. Any store/company keeps such disrespectful person among its staff doesn't deserve our business. I will find another store and get real "hassle-free" service.

Joe Tuyor: Staff were not helpful at all. I came first but the second and third customers were attended to first. Very disappointed with the service this time. This is my 3rd or 4th time to come to this store to rent an instrument for my kids.

Adam Coolbaugh: Charles is the cream of the crop in terms of guitar knowledge, personabilty, and helpfulness. Charles and I play completely different styles, but he took the time to listen carefully to the music that I am aiming to play, and recommended a guitar and pedal combo to help me best emulate that style. I would recommend Charles to anybody looking to buy a guitar, or simply to have a conversation to help determine your needs. The guy knows his stuff and cares to help you get to where you’re aiming. I made one of the best purchases of my life thanks to Charlie, cheers mate!

Kelly Z: We love my daughter's teacher and the staff is always helpful. I also like that you can trade in an instrument for another when you're renting, if your child changes his/her mind. The only downside to me is the size of the facility and lack of soundproofing. You can hear everything going on in all the other classrooms which can be distracting.