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1. GW Imaging Center - Washington
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5
9 reviews
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Address: 2121 K St NW, Washington, DC 20037
Schedule: Closed ⋅ Opens 7AM Thu
Telephone: (202) 715-4320
Business type: Medical diagnostic imaging center
Nicole Moose: The staff was fantastic and accommodating. I’m having cervical spine issues and my arms being at my sides is really painful. The mri technician tucked a blanket around me so tightly and securely it held my arms crossed on my chest. Made a really long test bearable. I screwed up and thought my test was supposed to be something else. The technician triple checked and confirmed what the test was supposed to be. If you need imaging for GW Come here. They will take care of you!
Susan F: I have had MRIs done at GW hospital and at GW Imaging Center. The hospital is worse, but both suffer from old equipment, lack of adequate hearing protection (headset, please), and technician staff not being well focused on patient comfort. This will be my last visit to any GW imaging center.
Crystal Anderson: Unprofessional, unorganized and poor customer service the waiting room is extremely small and there are way to many people in here being as though we in the middle of a pandemic please go elsewhere if you wanna be treated respectfully because the two ladies at the front desk are rude as hell
Karen lyles: Best imaging center they made sure I was very comfortable. Thanks
m r: Never answer their phone and no way to leave a message.
2. GW Radiology - Washington
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5
14 reviews
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Address: 900 23rd St NW, Washington, DC 20037
Schedule: Closed ⋅ Opens 8AM Thu
Telephone: (202) 715-4907
Business type: Medical diagnostic imaging center
Alex Sonne: Shockingly bad. Months and no results from an MRI. No one knows anything and are all rude. They are on top of billing, but nothing else. They try to fraudulently bill disabled vets using Tricare and VA by sending threatening letters and bills for VA/Tricare referred procedures with due dates that pre-date the delivery of the fraudulent threatening and harassing letters.
Megan Maxwell: RUDEE! very unprofessional.When I needed help and spoke with a certain department, they hung up on me and got upset when I called back.
Jeanne Johnson: It took 3 days to get through. The girl (Rayanne) called back and then could not figure out how to schedule. Then I finally had to leave the call as it was taking too long. She gave me her extension. I called back leaving 3 or 4 messages and no one ever returned my calls, though you promise to call back in 24 hours. (That is a joke!) I called back, and the man told me that I was scheduled on the day I asked for, but he could not give me more details. So he once again, sent me to the scheduling center, who then proceeded to cut me off again. I would not use GW Radiology except that we have to due to complications from a condition and treatment my son has. If this is how you do business, I am not sure how you stay in business.
Rishav Rijal: First bad impression was very rude staff and second bad experience is they claimed the insurance for the service which was agreed to be paid out of pocket. And they claimed for 2 services which is completely wrong and they charged amount very high. I would say very unprofessional place and service. Please avoid them if you can.
Colleen Palmer: Wished they had a 0 star option, one month trying to schedule an MRI, on hold for hours at a time and then dropped or told I would receive a call back in 24 hours which has never happened. Horrible service.
Alice Flynn: Been trying to schedule CT scan for three days. On hold for an hour, then got cut off, left number to be connected when it was my place in line, then left message for call back. Impossible to get through to schedule.
Oscar: No one answered the phone on a Thursday at 8:30 am. They kept asking me to leave a message and that they would respond 24-48 hours later.
Miss DC: Phone number doesn’t work. Keeps telling me to press number 1 or number 2, no matter what number I press, I get transferred to another prerecorded number that tells me to press number 1 or number 2. This is crazy
3. MedStar Health: Radiology at Lafayette Centre - Washington
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4.9
23 reviews
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Address: 1133 21st St NW 8th floor, Washington, DC 20036
Schedule: Closed ⋅ Opens 8AM Thu
Telephone: (202) 748-8830
Business type: Medical diagnostic imaging center
Chad Everitt: Waited 5-weeks for my appointment for an arthrogram MRI to receive two voicemails the day prior, the first stating they were struggling to verify my insurance (they had waited 5-weeks to verify until the day prior to my appointment and had confused my insurance info with another patient) and the second voicemail from a different caller cancelling the appointment due a change in the physician schedule. They made no attempts to offer accommodations or place me back on the calendar. Overall a horrible experience.
Juanita Saunders Singleton: I have been trying to get them on the phone to schedule a follow-up re my recent mammogram. I have been trying to reach them for 3 days! Today was the longest I stayed on hold which was 23:13 minutes. I will be sending Dr. Kennedy an email seeking a referral to an outside source. This is ridiculous. Bad enough they put in the letter this "should never be ignored."
Ivana Cerovic: I spent 3 hours to get ultrasound and mammogram....unreal. Parking validation was valid only for 1 hours so I had to pay $17. I scheduled a follow up exam in 3 months. They scheduled it in Bel Air, MD. I found out by accident because they had to reschedule. It is 2 hours away from the DC facility. How can someone make such a mistake? The technicians and doctor doing the exam were good...but management is a real disaster.
Jake Thiewes: Brought my partner here this morning to be seen at 8 AM. We had been assured by One Medical that it would be a quick 5-10 minute appointment before our work days started. Nearly two hours later and he hasn’t been seen yet. I can’t join him to wait in the lobby so I went home after realizing that him being told “just 15 more minutes” every 15 minutes was a total farce. Don’t plan on anything here being quick, apparently.
4. Washington Radiology Washington DC - Washington
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5
118 reviews
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Address: 2141 K St NW, Washington, DC 20037
Schedule: Closed ⋅ Opens 7:30AM Thu
Telephone: (202) 223-9722
Business type: Medical diagnostic imaging center
K V: I called, set up an appointment, provided my insurance, the person on the phone was friendly, same for the front desk person who checked me in and the nurse and the doctor. I don’t know, did I just get lucky? Nothing like some of the other reviews are suggesting.
Jack Pararas: I had an MRI in November and paid the agreed-upon rate from my insurance provider. 10 days later, my insurance processed the claim. Now, 3 months later, I received a bill for more than $1,000 saying that they contacted by insurance company but my insurance company did not respond. That is false. I should not have to go through extra steps to receive care. Editing to say I contacted the email address provided here 3 times and have received NO response. I’ve called and left messages and have received NO response. I just got another bill.
Billy Cox: About a 1 month and a half ago, my doctor prescribed that I get a MRI right away. One call … nobody answered (is there a real person there who I can talk to there?). So I left a voicemail message requesting a return call. After waiting a week, no return phone call. 2 weeks after first call, I tried again. Ring Ring Ring … Ring Ring Ring Ring Ring … and again, there was no real person to talk to. “Leave a message and we will call you back.” So I left a 2nd message, hoping this time I would receive a call back from Washington Radiology. Wait (day 2) … Wait (day 3) … Wait (day 4) … Wait (day 5) … … … Wait some more more more (day 15) … NO return call. Today, I am going to call WR again; however, I don’t expect to talk to anyone based on previous experiences with them. If they don’t reply to today’s phone call, I am calling my Blue Cross FEP asking if they can recommend another option. I now see for myself why Washington Radiology has less than a 3-star rating.
Kara Welch: Got turned away at the desk because my appointment type wasn’t scheduled right despite email confirmation. Lost time off and may need to wait 3 weeks for another appointment. Really unacceptable to treat patients seeking diagnostic assessments this way.
Zhen Wu: The facility is very nice & clean. Staff are attentive. The examine was performed by professional technician and radiologist. Although, the appointment scheduling process could be improved.
Vanessa Collazos: Made an appointment 2 weeks ago for an MRI at 6:45 AM , got there and was told it was canceled because the insurance had not approved it yet. They swore they called however they had the area code number wrong 709 instead of 703, I mean logically why not try that since VA is literally next to DC. So I call the insurance to find out that this Radiology center only submitted the request the day before my appointment. BEYOND DISAPPOINTED and LIVID. Thanks for a the waste of time on my birthday.
5. Sibley Outpatient Imaging Center - Washington
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2.3
4 reviews
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Address: 5215 Loughboro Rd NW, Washington, DC 20016
Telephone: (202) 537-4795
Business type: Medical diagnostic imaging center
SR W: I was scheduled for two images of my back for reasons my doctor could explain. I made both appointments back to back. I explained everything when I arrived. They took me into the first appointment, then told me when I was done that someone else was in my second appointment and I had to wait over an hour. I tried to get some understanding but no one would listen or assist. Very bad experience. I promised myself I would NEVER come back here for imaging no matter what.
6. Providence Diagnostic Imaging Center - Washington
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3
4 reviews
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Address: 1150 Varnum St NE Suite B, Washington, DC 20017
Schedule: Closed ⋅ Opens 8AM Thu
Telephone: (202) 854-7560
Business type: Medical diagnostic imaging center
SARO in D.C: I was sent down for an emergency x-ray from a doctors appointment upstairs. No customer service when I walked in, no hello, just a loud voice telling the entire office, including patients in the waiting area, the details of the phone call he was on with a patient! When I finally got the attention of someone she told me to sign in. When they called my name I was told that it would be a two hour wait because the office was behind and the office manager needed to take her lunch!! I was told if I left and came back they would not be able to see me, as her schedule would not permit it today. And then I was told if I came back in the morning they couldn’t promise me how long my wait would be, or if I would be seen then either. I asked to speak to the office manager whose name is Patrice, but I’m sitting in the waiting area and she has yet to come out. I had to choose between sitting and waiting for two hours or not be sure when I could be seeing when I walk in. I attempted to contact the number from the first poor review and it was a nonworking number. If I could give zero stars I would.
Barbara Kennerly: I had a CAT scan. My X-ray technician, Derek F. was great!!! He explained to me that Cat scan would take five minutes. Efficient and professional. This Diagnostic Imaging Center has state of the art machines. You can have Mammograms, X-ray, MRI, CAT scan done here. Had Mammogram, X-ray and CAT scan all done here. It is located where the old Providence Emergency room was. Plenty of free parking on the lot. The people here are nice, courteous, and professional. Diagnostic Imaging gets the job done!!!
Zenola Dunmore: Exceptional service from staff and x-ray technician. Derrick was knowledgeable and very professional. Very clean and comfortable environment. Brand new office with state-of-the-art equipment.
Renee Moore: Not a good place to get service if you get critically ill too close to their closing time of 4:30pm. Move on!
7. GW Imaging Center at 19th Street - Washington
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1.8
8 reviews
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Address: 1145 19th St NW, Washington, DC 20036
Schedule: Closed ⋅ Opens 7AM Thu
Telephone: (202) 715-4372
Business type: Medical diagnostic imaging center
amal disparte: Ugh! What a depressing place- not just physically- but the receptionist was cold and and unwelcoming. No amount of banter or effort could make her as r a bit human. Do they forget that many people go to see them at very stressful points of their lives?? I hate going to medical centers like this because so many of them have a version of the women at this place. The only reason I didn’t give 1 star is because the technician was polite and competent.
Ashlee Forbes: Never again. Booked an appointment here because it was a convenient location, but I will gladly drive to the ends of the earth to avoid another ultrasound here. The tech insisted on a second set of images after I was already on the table, which of course resulted in two bills and double her fee for performing both tests. Have since had better radiologists who only needed one set of images. To top it off, it took TWO months of constant phone calls from my referring physician’s office and me for the office to actually send the results. Luckily for me, there was nothing life threatening. Save yourself the headache and choose another company.
Judith Lisansky: For an MRI don’t bother. I have just spent 1.5 days trying to make an appointment without luck. First is an awful telephone tree. Then they claimed not to have the faxed doctor order and gave me another fax number. Said they would call me as soon as they received the fax from my doctor but didn’t never called. Then the next day I call, wait and talk to someone who says they didn’t receive the fax - “probably being processed”. Asked to speak to a supervisor and then put on hold so eventually gave up. GW should not make it so incredibly hard to make an appointment. I am going elsewhere!
V Cc: BEWARE - UNETHICAL BILLING PRACTICES! Great medical staff and medical services. However... GW will demand payment in advance of booking to secure an appointment. However, should the insurance determine on its EOB that your patient responsibility was a lower amount, GW will not refund the money to you back. Per "David M" agent, and "Michelle" billing supervisor, GW will withhold any insurance credits on your account and will not process a refund to you unless you specifically call them. In fact, they will keep that money as a credit on your account and use it whenever you have a service with them again - allegedly. (What happens if no services are rendered again? What happens with any interest that money generates?? Unethical and perhaps unlawful billing practices. They claim 1) all patients are required to sign documentation about this at the time of service, 2) they would not know how to refund their money because some people actually borrows money from friends and family members to secure their appointment and their appointment and that (So patients are actually borrowing money to secure appointments and you do not care to reach out when there is a credit on their account????? Really???) 3)that their phone system is only set up for inbound calls (really??!!) so they cannot reach out to patients that have a credit on their account to refund their money
Esther Nana: Test was painful! Have same test every 6months but never with pain.Who can I file a complaint with?
Laura D: Best pain free mammogram ever! Curved 3-D machine and very experienced staff makes all the difference.
Sean Collins: Callous staff, rude, and unprofessional.
8. Washington Radiology Fairfax - Merrifield
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2.8
74 reviews
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Address: 3022 Williams Dr Ste 104, Fairfax, VA 22031
Schedule: Closed ⋅ Opens 7:30AM Thu
Telephone: (703) 698-8800
Business type: Medical diagnostic imaging center
JoAnn B: I have been going to Washington Radiology since I was 21 ... 50 years now!! I have never had a major problem. Sure, there was/is the rude front office people, rude doctors, etc., but, generally had good experiences. That was until I had to get a Fast MRI. Shirley, the technician, was in a big hurry. She was pacing the floor waiting for me to be ready. I laid on the table, she told me to move a little, then WHAM, the machine came down on me. I could feel it crushing me. I screamed. She finally released me from the machine and told me I had to go somewhere with a bigger machine. I went to another office and was treated like a queen. They were so thorough and lead me step-by-step through the entire process. Of course, there was no pain. I would be very hesitant to have a Fast MRI at that location (Fairfax).
Maryna Ovcharenko: I made an appoitment yesterday and spent all morning trying to get an estimate for the visit. I have been transferred multiple times and talked to what seems to be incompetent staff. The last person I spoke with assured me I would get a call from Erik Wilson who would provide an estimate for me. No call. I will be canceling my appointment. Additonally, every person I talked to would transfer to somone else without saying so which I found rude and unprofessional.
karen liao: Do NOT go here and waste your time !!! The service is so bad, let me waited for about 3 hour to get in, the technicians in this location lack of experience at all, she kept to twist and press my breasts back-and-forth for more than 45mins but still couldn’t get correct positions. They couldn’t provide any result to me even after more than 2 weeks.
Megan Abyaneh: Scheduling and check-in were fine, but tech Carrie was awful. For my first ultrasound-She didn’t show me what was on the screen once, didn’t communicate what she was doing or how the appointment would go or say a word to me when I left. I didn’t get pictures or a CD to take home. She sure knows how to take the excitement out of seeing your baby for the first time. Stay away from this place.
Maria Rapuano: I’ve been going to the Fairfax office for at least 20 years. Everything was always fine, but when I was diagnosed with breast cancer 4 years ago, and ever since, everyone has been exceptional. The nurse (Mary) and doctor who did the ultrasound confirming my diagnosis were incredibly compassionate and comforting. Ever since my surgery I’ve had a fair amount of breast pain and the mammogram technicians are amazing. They are very sympathetic and one even jogged back and forth to make the procedure go as quickly as possible. Today I had Sheryl and she was quick and kind, and even showed me the images and explained them to me. No one had ever done that before. I never write reviews, but felt I had to after today. I would highly recommend the Fairfax office, at least for mammography.
A. Goldenfiles: I have had various tests and scans at the Fairfax location for many years and have never had a problem with this facility. The equipment is always state of the art and the waiting areas are bright, clean and stocked with current magazines. Changing rooms are immaculate and patients are provided with convenient tote baskets for their belongings. Front desk staff are always courteous and efficient and waits are never more than 10 minutes. Even on the phone I am rarely on hold for more than a few minutes and the scheduling staff are always happy to accommodate challenging requests for appointments. The technical staff always go above and beyond to introduce themselves and to make patients comfortable during the procedures. Today I called because my primary care physician had not received a scan from several weeks prior. The woman on the phone was very polite and happy to fax it immediately to that office. She also offered to email it to me (via encrypted portal) directly and explained that it may take a couple hours as the request goes through their IT department. Highly recommended,
9. Washington Radiology Arlington - Arlington
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4.6
11 reviews
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Address: 1005 N Glebe Rd #110, Arlington, VA 22201
Schedule: Closed ⋅ Opens 7:30AM Thu
Telephone: (703) 280-1410
Business type: Medical diagnostic imaging center
Caroline Altmann: Super fast easy. Just come in a smaller car to park in the garage. SUV’s don’t fit. Ended up parking on the dead end side of Utah St. Super easy.
Michelle Volkema: Nice, clean, and updated facilities. On point COVID-19 protocols. Professional and helpful front desk staff. Radiologist was caring, proficient, knowledgeable, professional, and kind. They also cover the parking garage fee. Great experience. Highly recommend. I will only go here from now on for imaging etc.
Ty Clark Augustin: Pleasant and timely experience. Was provided with adequate information and assistance. Clean space. Parking validated for garage.
Sarah Gmyr: Clean, organized, and efficient! Highly recommend!
Jena Gilka: I learned only recently that WRA had an office in Arlington on Glebe Road. Wow, what a relief not to have to travel to DC! This office is QUIET and extremely fast! A woman there for a mammogram before my Dexa scan was in and out before I was even called! I arrived early, and the tech was able to take me almost immediately. I cannot recommend WRA enough; they are truly the best in all they do. I would only go to WRA for testing.
Laura McCarty: The employees are kind. The service is extremely efficient, and they give you a parking voucher. Love this place.
Aida Musa: Came in 30 minutes early for my appointment and waited over 30 minutes past my appointment to be seen.
10. Washington Radiology Chevy Chase - Friendship Village
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3.4
35 reviews
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Address: 4445 Willard Ave #200, Chevy Chase, MD 20815
Schedule: Closed ⋅ Opens 7AM Thu
Telephone: (301) 654-4242
Business type: Medical diagnostic imaging center
K T: I had a great experience with Washington Radiology before I even step foot in their door. I was lost in the parking lot across the street and LaTasha guided me to the office. She did this while putting me on hold to answer incoming calls and coming right back to make sure I was headed in the right direction. Gezae was very kind and explained each step and how long it would take (MRI w/contrast). Overall, I had a great experience for my MRI but it was mostly due to their kind and efficient staff.
Vince: First time for me at this WRA location (been to another WRA location in past). I received excellent care. Was greeted professionally by the receptionist upon check in. Allan the technician was kind, professional, patient (I was moving very slow...), and explained the procedure step by step. Facility was nice and clean. Upon checkout at reception, I was greeted a different woman who was very courteous and pleasant.
Sunshine Naz: This is very excellent professional place to have a mammogram. Starts since the receptionist until the technician. They were very kind, patient , professional and efficient. I had done mammogram in several places before like VA hospital, Georgetwon Hospital and Was Radiology in Foggy Bottom. This is the best place they are very kind and they know what they are doing. Please keep this place intact I already made referrals to several friends to go there. Also the time available to have your mammogram early before working it is great. Thank you.
11. Washington Radiology Bethesda - North Bethesda
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3
33 reviews
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Address: 10215 Fernwood Rd Ste 103, Bethesda, MD 20817
Schedule: Closed ⋅ Opens 8AM Thu
Telephone: (301) 564-1053
Business type: Medical diagnostic imaging center
Georgiann Hampton: I went on a Saturday for my regular mammogram and my experience was overwhelming pleasant. I was greeted from the front desk with a friendly staffer. My technician was outstanding.
Shamara Q: Honest review of 1st visit: the secretary was amiable, pleasant, welcoming, and personable. The technician was truly the same. Great bed-side manner and open to all questions asked. Would I refer others to this office? Absolllllutely
Stacey Pearl: I can no longer use Washington Radiology. I encourage everyone to go somewhere else. It’s now impossible to get digital images to take to follow up appointments. All patients now have to go through medical records. You cannot talk to a human who can help you. You cannot get your images timely. No one can help you!!!! No one returns your calls. Even if the doctor’s office calls in your behalf after you’ve followed the instructions to request records- nothing!
Zahra: The Washington Radiology Bethesda office was much better than their DC office. Everyone was courteous and caring, from the front desk administrator to the radiologist. The staff was organized, so there was not a long wait for my appointment.
Lucia Byers: One day before I went to the Bethesda location for a X ray, called scheduling and was told I did not need an appointment. I got there and the first thing 2 ladies asked me was if I had an appointment. When I said no, they both made an ugly face. When one the lady called me to get my information and I told her my last name, she and her colleague started laughing about it which I found very rude, no matter how weird it sounds. I had to wait for a good 30 minutes to have it done.
Ambreen Ilyas: Really unfriendly office staff. Every time I went there I was turned away by the front office staff (the Asian lady). One time they refused to do my son’s X-Ray because they were about to close. Even though I got there 15 mins before the closing time. Today they told me that I should leave as there is a 3 hour wait to get an X-Ray done after making me wait for 20 mins. Go to Community Radiology on the 6th floor instead. They were super fast and nice!
Marina A. Herrera: Radiologist was professional and helpful. While place is wheelchair accessible, offices are not so friendly to people in wheelchairs.
12. MedStar Health: Radiology at Chevy Chase - Friendship Village
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2.5
15 reviews
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Address: 5530 Wisconsin Ave Ste. 1010, Chevy Chase, MD 20815
Schedule: Closed ⋅ Opens 8AM Thu
Telephone: (301) 841-8300
Business type: Medical diagnostic imaging center
Reena Koonjul: I went to the MedStar radiology network at 5530 Wisconsin Avenue at Chevy Chase. The two individuals that assisted me early in the morning, receptionist Karen K and Technologist Kevin had to switch their schedules last minute to accommodate me in prep for my short notice surgery the very next day. I have no words to describe just how helpful, caring considerate and kind both these individuals were. Karen K. was the only receptionist in that early in the office just for me and she made my visit so comfortable and was helpful in every way. She put me and my family at his right away and kept talking to me to keep my mind off of the pain before the Technologist, Kevin arrived. Kevin did my MRI was just the sweetest person I have met. He also made a last-minute adjustment to his schedule to accommodate me as early as I got in. He talked me through everything and kept my mind off the pain by sharing stories and asking me questions about me. Both Karen K. and Kevin are just the most exceptional people I have met. They were so comforting and took care of me better than I expected. The experience was so very much emotional to me because these two individuals actually tried to connect with me by talking to me instead of just treating me like another patient who they had to accommodate last minute. Karen and Kevin we’re just outstanding human beings and it was quite obvious these two were made for public service. They just know how to treat people and to treat them well. Although we had met for the first time I felt like I knew both of them forever. This facility was absolutely amazing, clean and welcoming.
Vanina B: I had the worst experience ever. I went for a MRI and I felt so mistreated and uncomfortable that I left the room before the exam started. I ask the technician that she was not making me feel comfortable, that I was nervous and afraid of the exam and she responded that she had a schedule to follow and couldn’t waste time with me. Literal. I stood up and left. Chapter apart the reception is awful. I had a previous experience at Washington Radiology and was smooth and caring. Dont waste your time and go somewhere else, please.
Vanessa Mendoza: Unbelievably rude front desk staff. They were speaking to patients as though they were so far beneath them. One elderly woman asked if she could talk to the nurse about a question she had before she started drinking the contrast for her procedure and they acted as though they didn’t understand what she meant and said “no just drink your liquid”. She ended up having to ask if she should put on her diaper (bc of incontinence issues) in front of everyone waiting. It was awful and they showed no empathy toward her. There was one woman in pain and they felt like they were enjoying the power trip of telling her to wait. It was on Friday 2/11 at 830am in case anyone at that office actually wants to correct that behavior.
aud schim: They were fast and efficient. Staff was friendly and professional. Appointment was on-time as scheduled. Make sure to have a set appointment and an imaging request from your doctor.
Leslie S: Arrived at Suite 1010 half an hour early for an 8am appt. The receptionist Karen K was kind and patient as I filled out my forms. The technologist Kevin made my MRI easy, efficient, and comfortable. 10/10 would get imagery here again! Thank you all for a good medical experience.
Tim Kobelia: Horrendous. They don’t answer the phone, impossible to make an appointment. I was referred there by a Med Star doctor. Went to the appointment only to be told they don’t take my insurance. Asked how that could be since I was referred by one of their own docs. They couldn’t give me an answer. Complete waste of time, go anywhere else.
Michael B: I went to them because my doctor wanted to go to them specifically and they got me in quickly to get mri and I was seeing my Dr in a week from when I booked the appointment. After two days, they call me on Friday night at 8 pm and told me they don’t accept my insurance. Two days later and all other MRI places I called said their scheduling department were closed and today is a holiday, Monday Labor Day. I need to see my Dr Thursday and now I have scramble to get MRI somewhere and most of all are closed today. First, why didn’t their system tell me right when I sat in their office and booked the appointment and second, they call me two days later at 8pm right before a holiday weekend to tell me they don’t accept my insurance. Very unprofessional!
Jai-Nellz CHAMP: Well let me start with despite my reasoning for coming in today, it was a complete pleasure meeting Karen. She was so helpful with the information she provided me with the day before having to come in for this CT. Her customer service was amazing and if their were more people in this field with her kindness patients would be better off.
13. Community Radiology Associates | White Oak Imaging Center - White Oak
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4.5
2161 reviews
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Address: 11120 New Hampshire Ave #100, Silver Spring, MD 20901
Schedule: Closed ⋅ Opens 8AM Thu
Telephone: (888) 601-0943
Business type: Medical diagnostic imaging center
Lydia Noh: It is my first time of visit and I am really satisfied with the way they attended to me so fast. I also love their safety precautions; six feet apart. They still maintain it there. I wish and pray that after the ultrasound, I should able to know what really is my problem.
diana m: Be careful. Something shady is going on. The check in folks are rude, unorganized and will try to overcharge you even if you have insurance. CALL YOUR INSURANCE COMPANY FIRST AND SEE WHAT YOU SHOULD PAY. I ended up getting a refund but that could have been avoided if the lady at the check in counter took the time to actually listen to me that the copay they insisted I pay was not accurate. They KNOW folks will not check first so please do. The scan and xray techs are very nice but the check in folks should all learn what customer service means. Beware.
Carolyn Balk: This place is a scam. My MRI was September 7, 2021. 9.5 months later, I finally got my EOB. Sure enough, just as I told customer service when I diligently called monthly, I overpaid by $70. Do you think they want to refund me? Nope. They are making it so difficult to get reimbursed, probably with the hope that I will throw the towel in. Run away, find literally any other MRI place.
noor akther: Overall the place is good but I came in to get a copy of a CD from a scan I had done a while ago and the receptionists said she couldn’t do it because she doesn’t know how. I was completely taken back because I feel like that should be basic knowledge. She completely dismissed me and handed me a card to call and ask where I can obtain a copy. I was very disappointed in the service today and I desperately needed a copy of my CD for an emergency doctors appointment.
Debra Templeton: I had a great appointment that could have turned out much differently. What I assumed was the order was just a description. I called my PCP and asked them if they would fax over orders. (My original appointment was with a doc in a box.) They sent it three times but it did not come. Then Amanda, ,the most helpful receptionist said she could take a verbal order over the phone. Thrilled with her creativity to solve the problem and carry through.
101scl: The check in and stay in your car was great my check in at station 4 was great she was very nice and answered all my questions. The person that did my procedure was just as nice and patient definitely a 5 star visit.
Ann Warrick: I went today for a mammogram. Everyone was super nice from reception all the way to the technician. They all greeted me and were smiling. I was in and out in a little over 30 minutes. I would recommend using this site for any testing you may need.
Ilene Hillman: All staff is pleasant and knowledgeable. Was in and out for my dexa scan promptly.
14. Washington Open MRI - Friendship Village
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4.5
50 reviews
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Address: 5530 Wisconsin Ave #529, Chevy Chase, MD 20815
Telephone: (301) 656-6399
Business type: Medical diagnostic imaging center
Charles Yates III: Good place with a very small parking lot. The lady at the front desk was very nice and I was seen before my appointment was to start. My MRI technician was very good and got me done professionally and quickly. The machine seemed a little older but hopefully got the job done.
Rick Kowalewski: I just wish I had known about this place before. I was seen before my scheduled time, all the staff were extremely friendly and helpful, and it was covered by insurance! Easy place to find and park. Just an all-around delightful experience (especially for a medical procedure).
S. Curry: My doctor ordered some MRI’s for me to be done in an upright, weight-bearing position. I had other MRI’s done previously with me lying on my back, but unfortunately the results of those did not find a definitive cause of the severe pain I was having. When the results of the upright MRI’s came in, my doctor was surprised to find that the difference in position revealed a previously unseen problem! The upright position MRI’s were performed with me seated in a seat that could be raised and lowered depending on what part of the body was being tested. Adjustable braces and bars were positioned comfortably against whatever needed support to prevent movement during the procedure. The technician was courteous and attentive and answered any questions I had, as well as ensuring that I was comfortable before beginning the tests. The experience was so positive and comfortable that when additional MRI’s were needed several weeks later, I returned to Washington Open MRI to have them done! I received the same positive experience and comfortable testing then as well. Their state-of-the-art equipment does an excellent job when positional imaging is needed. I highly recommend Washington Open MRI!
Dominique washington: Washington Open MRI was wonderful. Reneka and Susan are very warm and personable. Susan was great w/my tiny little veins. The MRI is great roomy and open.
steve nevius: Arrived there at 7:05 am for a 7:30 appointment. I was taken in for my scan right away and was finished and out before 7:30. Great experience and the technologist was excellent.
Nate Young: Friendly staff! Virtually no wait once I arrived. The technician was kind and compassionate. Will definitely return if needed!
15. MedStar Health: Radiology at Foxhall - Washington
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5
1 reviews
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Address: 3301 New Mexico Ave NW Ste. 324, Washington, DC 20016
Schedule: Closed ⋅ Opens 8AM Thu
Telephone: (202) 686-1316
Business type: Medical diagnostic imaging center
16. Washington Radiology Potomac - Rockville
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3.5
35 reviews
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Address: 12505 Park Potomac Ave Ste 120, Potomac, MD 20854
Schedule: Closed ⋅ Opens 8AM Thu
Telephone: (240) 223-4700
Business type: Medical diagnostic imaging center
Deborah H: Buyer beware! I’ve been going to Washington Radiology for my annual mammogram for more than 20 years. Today, when I arrived to the North Potomac office, I was told their computer system was down and my name was not on their hardcopy list. They asked if I had scheduled my appt online. When I said yes, the reply was, “Oh, that system really doesn’t work.” Huh?!?! I took off from work and drove 45 mins and all you have to say is that a scheduling program on YOUR website, “really doesn’t work.” They refused to fit me in and shrugged their shoulders as I walked out the door. Luckily, there are plenty of other imaging service providers out there. Reading the other reviews of the past two years, looks like the cavalier attitude towards patients has become a corporate feature not a bug.
Pamela Rubin: Exceptional experience. Deiva, the imaging technologist was amazing. Beyond her expertise, she showed great compassion and kindness. What a blessing she is for all Washington Radiology patients!
Fevronia Cresham: This is such a wonderful place. I have been through 5 pregnancies with WRA and many other issues - and annual mammograms. Always kind, efficient, warm, professional, empathetic and on time! I will never go anywhere else!
Magali B: There is no warmth and kindness in this office but there is “step to the side,” and “I don’t know how long the wait is going to be.” I observed every person working here—from the COVID-19 front-door person, the front desk employees to the practitioners calling patients—no one smiled, no one asked the patients how they were doing. The question is why not. I believe Washington Radiology needs to work on balancing efficiency with a more personable and kind approach to dealing with their stakeholders—especially in COVID-19 times.
Talou P: I have been a Washington Radiology patient for over 20 years. I used to go to the DC office, but I retired and the Park Potomac office became closer to my house. So I decided to try them. What a pleasant experience. First there are a lot of parking spaces, especially if you have a morning appointment. The staff I dealt with (the receptionist and the technician) was very friendly and professional. I will definitely go there from now on.
17. RAYUS Radiology - Arlington
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2.6
49 reviews
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Address: 2786 S Arlington Mill Dr, Arlington, VA 22206
Schedule: Closes soon ⋅ 11PM ⋅ Opens 7AM Thu
Telephone: (703) 820-2775
Business type: Medical diagnostic imaging center
Monique Tadeo: I will never use this facility again. I will also recommend the physicians in my family do not refer their patients here. Like most of the other comments, the issue is with billing. I never received an invoice in the mail for my copay. I called the Rayus billing office, and they said they have "evidence" they sent the invoice several times. I asked if there was a tracking number or delivery confirmation, and there was not. I told the billing officer that if I said I sent a check and they never received it, and if I did not have a tracking number to say I mailed it, that is not "evidence". I checked USPS Informed Delivery emails, and I never a notification a mail item from Rayus was to be delivered. Then I get an invoice from collections, and thankfully, I was able to take care of the small quantity right away without any impact on my credit report, but the issue still remains that Rayus never sent an invoice to me, but will not take responsibility for this. This is an issue that caused stress that could have been avoided. I would not recommend this facility; I have never experienced such poor customer service and I am very disappointed.
Khattera Jahed: Great experience! Dygora (not sure if I spelled his name correctly - sorry) at the front desk was great. He answered all my questions and was very attentive. Nitin Kumar (the radiologist) was also amazing. For someone who has a lot of anxiety and historically has never done well in tight places due to claustrophobia, he was patient and completely understanding of the “process” it took for me to be comfortable. Hopefully I won’t need any more MRI’s but if I do, I def wouldn’t mind coming back here.
Natalija Petrovic: Very unprofessional! I would give 0 stars if I could. Their services are very expensive and I know my financial situation so before I made an appointment I called to get the approximate charge and gave all my insurance information. The next day I have been told that the certain amount will be charged (which I agreed to pay) at the same day of providing the service and I SHOULD NOT expect any more bills afterwards. So I came to my appointment still asking another person at the front desk if this is going to be all I have to pay after they double checked my insurance and they said yes, for sure, it will be all. Somehow they are billing me another 2000$ without any excuse or explanation. If they can’t tell the price ahead of time or they are not sure/can not possibly know then DO NOT confirm it with me. TWICE. This makes me very angry and I will complain. DO NOT go to this place ever.
Dede T: Had an MRI done here today. Everyone was super nice, Calvin the tech was great and he got me in 20 minutes early which was really helpful. I had a CD with my images on it within 3 minutes 😁
Ashley N: So unprofessional. I have been calling for a week trying to get an appointment moved sooner. After being on hold for 30-45 min 4 different days I went on to their patient portal and sent a message. Still no response. Finally I called them at 730 this morning and got an answer for them to tell me there are “no openings.” I called my insurance company to verify if they received an authorization request for my upcoming procedure in 3 days, and they told me they have not received a thing from them. I called the imaging place back and tell them, and their response was “yeah, your appointment was made a while ago. The insurance verification team will do the request and if it’s approved in time we will move your appointment up.” This could have been done a week ago. Having no availability is one thing, lying to your patients to try to cover up your office’s negligence is another. I hung up and called MRI of Reston and will be going there instead.
Arthur Lord: Easy to schedule, incredibly kind and reassuring staff, quick and efficient scan. Good equipment, nice music selections. Best MRI experience I’ve had.
18. Howard University Hospital | Radiology - Washington
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3.3
3 reviews
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Address: 2041 Georgia Ave NW, Washington, DC 20060
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (202) 865-3610
Business type: Medical diagnostic imaging center
Samantha R: Each staff member I encountered at Howard University Hospital was professional, kind, and clearly very hard working. Dora in the Radiology department was incredible, she made my appointment during a pandemic, feel like it was any other day in 2019. She was easy to talk and laugh with, and before I knew it, I was free to go. Thank you to Dora and to the rest of the staff!
David Keith: I did a walk-in , was in and out within 20 mins, friendly staff
