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1. GW Imaging Center
Address: 2121 K St NW, Washington, DC 20037
Schedule: Closed ⋅ Opens 7AM Thu
Telephone: (202) 715-4320
Guy: Medical diagnostic imaging center
Web page: http://www.gwhospital.com/
Near GW Imaging Center:
- a 6 meters away matrimonial lawyers: Zamani & Associates PLLC
- a 10 meters away free parking places in: SP+ Parking
- a 14 meters away breakfast delivery in: HomeSlyce - D.C.
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GW Imaging Center: what do users think?
Linda Ellis: I am new to the area and just needed to schedule a yearly mammogram. Its been a total nightmare, from making several phone calls, two of which said I needed an order from my former doctor, to incorrect fax numbers to saying I don't need a referral to being put on hold for several minutes. Physicians urge people to get yearly check-ups, but your medical facility makes it impossible to follow medical guidelines. It would be easier if I flew back to my former out of state facility to get the mammogram. That one only takes one phone call or on-line set-up to make an appointment and they contact me several times as a reminder that my yearly check-up is due. Your system is not set up for patients and you do not seem to take patient care as a priority. I'm giving one star because it would not let me post unless I gave you some kind of rating. Otherwise you would get no stars.
Nicole Moose: The staff was fantastic and accommodating. I’m having cervical spine issues and my arms being at my sides is really painful. The mri technician tucked a blanket around me so tightly and securely it held my arms crossed on my chest. Made a really long test bearable. I screwed up and thought my test was supposed to be something else. The technician triple checked and confirmed what the test was supposed to be. If you need imaging for GW Come here. They will take care of you!
Elizabeth Morin Burns: Sending a referral and getting scheduling has been a nightmare - I've been here twice for separate reasons, each time has required 5-6 separate phone calls to both my primary physician, who swears he's sent the referral, and GW, who swears they haven't received it. This would be less irritating if their phone system to get to a scheduling POC wasn't so touchy, or if I didn't have to regularly wait on hold for 20-30 minutes to speak to a rep. Unacceptable!
Belva Brown: Today must have been one of those days for the Center. I arrived at 1:45 pm for a 2:00 pm appointment. At approximately 2:18 pm I was called to the front desk and told, in an apologetic manner, that the MRI's were running behind schedule from 45-60 minutes. I went next door to have a quick bite to eat and was back in the office by 2:50 pm and acknowledged to one of the staffers that I had returned. Before leaving, several people who had come in after me were called to go back for their procedure. So maybe it doesn't take the same amount of time for each procedure. When I came back (2:50 pm), people waiting were still being called back ahead of me. Finally at 3:15 pm my name was called BUT! it's still going to take another 20 minute because "she" is sitting up the table. At this point I am fit to be tied. Was I not called because I left to get lunch just next door? Someone could have said if you leave you lose your space. I was finished in less than 45 minutes and I should have been the next one called, especially since It was "okay" for me to leave and come back. I questioned 3 staffers and the only answer I could get from them (however nice they were) was that they "didn't know" the reason for the back up. Only the person doing the MRIs could say. At 3:40 pm another staffer came back to offer apology for the back up. I asked again, what is the problem. They didn't know and couldn't say. But at 3:40 pm she went in to ask the tech how much longer. At 3:40 pm I would still be waiting another 25-30 minutes!! Asked if i wanted to wait or come back tomorrow. She went to see what appointments were available. 7 am, 7:30 am, 11 am. The 7'ish times were the best she said. It could possibly get backed-up again around 11 am and they wouldn't want to see me go through the same thing tomorrow. I asked why would the schedule get backed up. Similar answer -- it just happens sometimes and that is a time when things could back up. Okay. There should be a sign in the waiting area that reads "YOU MAY GET SEEN AT YOUR APPOINTMENT TIME OR YOU MAY BE SEEN 2 HOURS LATER. IT'S HIT OR MISS HERE." Maybe I'm a sucker for aggravation, but I took the 11 am slot. Why should I have to leave home at 5 am for a 7 am appointment. Shouldn't there be a better flow of scheduling??? Granted, things happen and maybe they were short-staffed. Whatever the real reason, I needed to sound off! And this was as good as I can keep it. After all, these things are no one's fault, I guess .....
Susan F: I have had MRIs done at GW hospital and at GW Imaging Center. The hospital is worse, but both suffer from old equipment, lack of adequate hearing protection (headset, please), and technician staff not being well focused on patient comfort. This will be my last visit to any GW imaging center.
Crystal Anderson: Unprofessional, unorganized and poor customer service the waiting room is extremely small and there are way to many people in here being as though we in the middle of a pandemic please go elsewhere if you wanna be treated respectfully because the two ladies at the front desk are rude as hell
Karen lyles: Best imaging center they made sure I was very comfortable. Thanks
m r: Never answer their phone and no way to leave a message.
2. GW Radiology
Address: 900 23rd St NW, Washington, DC 20037
Schedule: Closed ⋅ Opens 8AM Thu
Telephone: (202) 715-4907
Guy: Medical diagnostic imaging center
Near GW Radiology:
- a 7 meters away public hospitals in: George Washington University Hospital
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GW Radiology: what do users think?
Alex Sonne: Shockingly bad. Months and no results from an MRI. No one knows anything and are all rude. They are on top of billing, but nothing else. They try to fraudulently bill disabled vets using Tricare and VA by sending threatening letters and bills for VA/Tricare referred procedures with due dates that pre-date the delivery of the fraudulent threatening and harassing letters.
Megan Maxwell: RUDEE! very unprofessional.When I needed help and spoke with a certain department, they hung up on me and got upset when I called back.
Jeanne Johnson: It took 3 days to get through. The girl (Rayanne) called back and then could not figure out how to schedule. Then I finally had to leave the call as it was taking too long. She gave me her extension. I called back leaving 3 or 4 messages and no one ever returned my calls, though you promise to call back in 24 hours. (That is a joke!) I called back, and the man told me that I was scheduled on the day I asked for, but he could not give me more details. So he once again, sent me to the scheduling center, who then proceeded to cut me off again. I would not use GW Radiology except that we have to due to complications from a condition and treatment my son has. If this is how you do business, I am not sure how you stay in business.
Rishav Rijal: First bad impression was very rude staff and second bad experience is they claimed the insurance for the service which was agreed to be paid out of pocket. And they claimed for 2 services which is completely wrong and they charged amount very high. I would say very unprofessional place and service. Please avoid them if you can.
Lynnette Hardy: I have a follow-up appointment tomorrow ... sometime. Of course they don't bother actually telling me what time. Apparently, I'm just supposed to guess or take an entire day out of work tomorrow to sit around at the hospital, twiddling my thumbs! They never pick up the phone, and don't expect anyone to return your call. I called a "Ms" Cunningham on Thursday last week. She still hasn't bothered to call me back, and it's now Tuesday.
Colleen Palmer: Wished they had a 0 star option, one month trying to schedule an MRI, on hold for hours at a time and then dropped or told I would receive a call back in 24 hours which has never happened. Horrible service.
Alice Flynn: Been trying to schedule CT scan for three days. On hold for an hour, then got cut off, left number to be connected when it was my place in line, then left message for call back. Impossible to get through to schedule.
Andy Byrne: Spring 2018: GW Radiology charged excessively for a routine procedure and hid additional costs. GW Hospital staff quoted a slightly higher price but promised 'that was the only cost' and never mentioned that was only a portion of the services. I received a bill later which was much higher than what was ever quoted. Spring 2019 update: I had to return to GWU radiology. This time I arrived fully aware of the cost but hospital personnel quoted a price several times higher and said I would have to pay it up front to receive the service. I had to comply but later learned the staff were completely in error and am now working to receive a refund. Avoid the radiology department if you have the option.
Oscar: No one answered the phone on a Thursday at 8:30 am. They kept asking me to leave a message and that they would respond 24-48 hours later.
Miss DC: Phone number doesn’t work. Keeps telling me to press number 1 or number 2, no matter what number I press, I get transferred to another prerecorded number that tells me to press number 1 or number 2. This is crazy
3. MedStar Health: Radiology at Lafayette Centre
Address: 1133 21st St NW 8th floor, Washington, DC 20036
Schedule: Closed ⋅ Opens 8AM Thu
Telephone: (202) 748-8830
Guy: Medical diagnostic imaging center
Near MedStar Health: Radiology at Lafayette Centre:
- a 0 meters away doctors offices: MedStar Health: Medical Center at Lafayette Centre
- a 0 meters away mole removal clinics: MI Skin Dermatology Center: Melda Isaac, MD
- a 0 meters away wellness centers: Washington Womens Wellness Center
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MedStar Health: Radiology at Lafayette Centre: what do users think?
Shahrzad Grami: Kind staff, but the facility isn't equipped to handle allergies to lidocaine anesthesia or nickel metal found in their standard metal markers (ceramic not available here). Book with Georgetown Radiology instead to avoid delays. Update: I very much appreciated that the clinic director called a few times to find out what happened and how he could help with my procedure at the other MedStar location. Make sure to ask upfront about anesthesia and markers if you have medication or metal allergies or need multiple styles of markers if you have more than one biopsy site.
Response: Shahrzad, thank you for your review and feedback. We take your concerns seriously and would very much like to reach out to you for more information. We truly apologize for your experience and hope to have the opportunity to speak with you soon. Please fill out our secure online patient feedback form so that we can reach out promptly: http://bit.ly/mshpff.
Chad Everitt: Waited 5-weeks for my appointment for an arthrogram MRI to receive two voicemails the day prior, the first stating they were struggling to verify my insurance (they had waited 5-weeks to verify until the day prior to my appointment and had confused my insurance info with another patient) and the second voicemail from a different caller cancelling the appointment due a change in the physician schedule. They made no attempts to offer accommodations or place me back on the calendar. Overall a horrible experience.
Response: Chad, we are very sorry for your experience with us. We would certainly be frustrated by this, too. We've shared your concerns with our practice leaders to look into. We'd like to reach out to you as well to see if there's anything we can do to help. If you're willing, please fill out our secure online patient feedback form: http://bit.ly/mshpff. We hope to speak with you soon and will do all we can to help.
tami.worldmotivator: Horrible Experience. In tears from treatment. Don't get your mammogram there. Waiting room was packed. Staff rushed me and was not gentle during process. I stopped her and asked her name...she said "oh I'm sorry. I'm in a hurry." There are amazing care first places that I ignored because I was referred there by Doctor. Never again. DO NOT GO TO LAFAYETTE IN DC
Response: Tami, we are very sorry for your experience when you came to us for a mammogram. The very last thing we ever want to hear is that one of our patients left in tears. We truly apologize for any distress during your visit, and have shared your comments with our leadership team. We would like to reach out to you for more information so that we can take the best corrective action. Please send us your contact information by filling out our secure online patient feedback form: https://www.medstarhealth.org/feedback. We hope to speak with you soon and will do all we can to help.
Beth Wager: I received a call from this office about a referral and the receptionist asked if I wanted to come in the next Saturday at 8:15am. I was surprised they were open but thought "Great, that's convenient!" I show up, found the elevator situation completely confusing and ran into another client who was also struggling to get to her appointment. We managed to flag down a maintenance person to tell us how to get to the right place. We got to the security desk and the guard was puzzled. "I don't think they have appointments today?" Well, the other gal had an 8:00am appointment and i had an 8:15am appointment, so at least 2 people have appointments. The security guard sent us up to the floor. It was totally empty. No one there. HOW DID THIS HAPPEN? Adding insult to injury, i had to pay $10 for parking for an appointment that didn't happen. The level of incompetence is shocking. Thanks for an awesome Saturday morning, Medstar!
Response: Beth, thank you for your review and feedback. We agree with you that this is completely unacceptable and truly apologize for the frustration that we caused. We've shared your comments with our leaders, but would very much like to follow up with you directly. Please fill out our secure online patient feedback form: http://bit.ly/mshpff so that we can contact you promptly. We hope to speak with you soon and will do everything we can to help.
Juanita Saunders Singleton: I have been trying to get them on the phone to schedule a follow-up re my recent mammogram. I have been trying to reach them for 3 days! Today was the longest I stayed on hold which was 23:13 minutes. I will be sending Dr. Kennedy an email seeking a referral to an outside source. This is ridiculous. Bad enough they put in the letter this "should never be ignored."
Response: Juanita, thank you for your review and feedback. We are very sorry for your experience and can certainly understand why you're frustrated. Please fill out our secure online patient feedback form: http://bit.ly/mshpff so that we can reach out to you directly as soon as possible to get your follow-up appointment scheduled. We hope to speak with you soon.
Bri Lunn: I would give this location zero stars if I could. Do not attempt to schedule anything here, because chances are that they didn't schedule it when they said they did. I wasted my sick hours from work in conjunction with wasted lyft fees to go to appointment that was initially CONFIRMED and I even received a confirmation notice, only to be turned away due to their failure to schedule me for BOTH an ultrasound and a mammogram. Absolutely unacceptable on their end. Please do not waste your time and research other places. Do it for your sanity!
Response: Bri, thank you for your review and feedback. We are very sorry for your experience and would be incredibly frustrated by this, too. We've shared your comments with our leadership team, but would very much like to reach out to you for more information so that we can take the most appropriate corrective action. Please fill out our secure online patient feedback form so that we can contact you promptly: http://bit.ly/mshpff. We hope to speak with you soon and will do everything we can to help.
Ivana Cerovic: I spent 3 hours to get ultrasound and mammogram....unreal. Parking validation was valid only for 1 hours so I had to pay $17. I scheduled a follow up exam in 3 months. They scheduled it in Bel Air, MD. I found out by accident because they had to reschedule. It is 2 hours away from the DC facility. How can someone make such a mistake? The technicians and doctor doing the exam were good...but management is a real disaster.
April Shelford: I had three tests, and I was in and out very quickly. Everyone was efficient and kind. One of the technicians even wrapped me in a warm sheet so I wouldn't get cold while I waited for my next test.
Response: April, thank you for your kind words. We're delighted to hear that you had a 5-star experience with us thanks to our team, including the technician who helped keep you warm. We will surely share your kind words with our staff so that they can be celebrated for their outstanding care and service to you. Thank you for choosing MedStar Health. We wish you the very best!
Jake Thiewes: Brought my partner here this morning to be seen at 8 AM. We had been assured by One Medical that it would be a quick 5-10 minute appointment before our work days started. Nearly two hours later and he hasn’t been seen yet. I can’t join him to wait in the lobby so I went home after realizing that him being told “just 15 more minutes” every 15 minutes was a total farce. Don’t plan on anything here being quick, apparently.
Mateus Porto: Nobody answers, so I filled out the online form -- their call was forwarded as it showed up as "Spam Risk", to which they leave a voicemail asking me to call in to schedule an appointment. After being transferred to multiple divisions, none of which answered, I'm now going to look elsewhere for an ultrasound. Not to mention, this was a referral from my physician. Please be warned, this place is a waste of time and energy.
Response: Mateus, we're very sorry for your experience and would like to reach out to you as soon as we can to help. Please send us your contact information by filling out our secure online patient feedback form: http://bit.ly/mshpff. We hope to speak with you soon and will do all we can to help.
4. Washington Radiology Washington DC
Address: 2141 K St NW, Washington, DC 20037
Schedule: Closed ⋅ Opens 7:30AM Thu
Telephone: (202) 223-9722
Guy: Medical diagnostic imaging center
Near Washington Radiology Washington DC:
- a 2 meters away dental offices: Chang & Rothkopf Dental
- a 3 meters away clinics to abort in: Capital Women's Care
- a 4 meters away 24 hour pharmacies in: AHF Pharmacy - Washington DC
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Washington Radiology Washington DC: what do users think?
Morgan McCloy: This office will not answer the phone or respond to online requests for appointments. My doctor told me to get an MRI, so I first requested an appointment online (like the phone system says to). When requesting an appointment, the system said I'd hear back in a couple business days. I waited a week and heard nothing. I then called, got no answer, so left a message asking them to call me back. No call back. Waited a couple more weeks, called again, and once more no answer and no response to my message. At this point, I've given up. You are an office dealing with people who are often in pain and in need of scans. The very least you can do is respond to people requesting appointments.
Response: Hi Morgan, we take concerns like this very seriously and appreciate you bringing this to our attention. We will have a team member reach out to you to discuss this further. Thank you.
K V: I called, set up an appointment, provided my insurance, the person on the phone was friendly, same for the front desk person who checked me in and the nurse and the doctor. I don’t know, did I just get lucky? Nothing like some of the other reviews are suggesting.
Jack Pararas: I had an MRI in November and paid the agreed-upon rate from my insurance provider. 10 days later, my insurance processed the claim. Now, 3 months later, I received a bill for more than $1,000 saying that they contacted by insurance company but my insurance company did not respond. That is false. I should not have to go through extra steps to receive care. Editing to say I contacted the email address provided here 3 times and have received NO response. I’ve called and left messages and have received NO response. I just got another bill.
Response: Hello Jack. Thank you for your feedback. We would like to look into this matter. Please send an email with your full name, phone number and location you visited to feedback@washingtonradiology.com. Once we receive this, we will have someone contact you. Thank you.
Billy Cox: About a 1 month and a half ago, my doctor prescribed that I get a MRI right away. One call … nobody answered (is there a real person there who I can talk to there?). So I left a voicemail message requesting a return call. After waiting a week, no return phone call. 2 weeks after first call, I tried again. Ring Ring Ring … Ring Ring Ring Ring Ring … and again, there was no real person to talk to. “Leave a message and we will call you back.” So I left a 2nd message, hoping this time I would receive a call back from Washington Radiology. Wait (day 2) … Wait (day 3) … Wait (day 4) … Wait (day 5) … … … Wait some more more more (day 15) … NO return call. Today, I am going to call WR again; however, I don’t expect to talk to anyone based on previous experiences with them. If they don’t reply to today’s phone call, I am calling my Blue Cross FEP asking if they can recommend another option. I now see for myself why Washington Radiology has less than a 3-star rating.
Response: Billy, if you could actually send an email with your full name, phone number and location you visited to Feedback@washingtonradiology.com. Once we receive this, we will have someone contact you. Thank you.
Kara Welch: Got turned away at the desk because my appointment type wasn’t scheduled right despite email confirmation. Lost time off and may need to wait 3 weeks for another appointment. Really unacceptable to treat patients seeking diagnostic assessments this way.
Zhen Wu: The facility is very nice & clean. Staff are attentive. The examine was performed by professional technician and radiologist. Although, the appointment scheduling process could be improved.
Kyle Olson: This place is an absolute joke...can't get ahold of anybody to see if i have a balance... you'd think they'd want my money?! Tried every phone number I could and also submitted the electronic request form and nothing. Seems to be a common theme in these reviews. To rub salt in the wound their 'hold music' is a message that continuously loops the message "thanks for holding someone will be right with you" over and over and over.
Lakisha Pierson: I've visited the Radiology center a few times to have tests and each experience with the staff was amazing. The front desk, the nurses, and the radiologists were very supportive and accommodating. Dr. Agnes Holland was able to calm my nerves during a recent health scare. The nurses that assisted were extremely helpful and calming as well. Dr. Holland reached out to me recently to confirm my results were benign. Up until that time I was a nervous wreck. I will continue to go here should I need any additional imaging in the future.
Evelyn Jimenez: Terrible service! I have been trying to schedule an MRI for two weeks. Actually spoke to a real life person only once. No one ever picks up phone, automated system just hangs up on you. If you are lucky enough to be able to leave a message no calls you back. Tried online request, but of course they call back when you can't answer the phone. I will be advising my doctors office not to continue recommending this place.
Response: Hi Evelyn. We would like to look into this for you. If you would, please send an email with your full name, phone number and the center you would like to visit to feedback@washingtonradiology.com. Thank you, Washington Radiology Patient Care Team
Vanessa Collazos: Made an appointment 2 weeks ago for an MRI at 6:45 AM , got there and was told it was canceled because the insurance had not approved it yet. They swore they called however they had the area code number wrong 709 instead of 703, I mean logically why not try that since VA is literally next to DC. So I call the insurance to find out that this Radiology center only submitted the request the day before my appointment. BEYOND DISAPPOINTED and LIVID. Thanks for a the waste of time on my birthday.
5. Sibley Outpatient Imaging Center
Address: 5215 Loughboro Rd NW, Washington, DC 20016
Telephone: (202) 537-4795
Guy: Medical diagnostic imaging center
Near Sibley Outpatient Imaging Center:
- a 0 meters away Specialized Physicians Neurosurgery: Washington Neurosurgical Associates
- a 1 meters away doctors offices: Johns Hopkins Primary Care at Sibley
- a 3 meters away sports podiatrists: Franklin R. Polun, DPM
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Sibley Outpatient Imaging Center: what do users think?
Madeleine Pitt: My dr sent me to Sibley outpatient for two different types of scans. Everyone in the office was very nice and the technicians were also very friendly and personable. I did have an extra 10 minute wait because another patient was late, so my appointment was backed up. But, the tech was very apologetic; an apology goes a long way. I have no issues with the staffing or care. However, I had the images done in mid-August. And, then I never heard from my GP, even though she said she would call me to go over the results. Finally (this is my fault) I called in October to check in with my dr and she had never received the scans. On the same day in August, I also went to the in-patient radiology for a different scan; that was the only one she had received. So, don't wait for your doctor to confirm results because there seems to be an issue with Sibley Outpatient getting the test results to physicians.
SR W: I was scheduled for two images of my back for reasons my doctor could explain. I made both appointments back to back. I explained everything when I arrived. They took me into the first appointment, then told me when I was done that someone else was in my second appointment and I had to wait over an hour. I tried to get some understanding but no one would listen or assist. Very bad experience. I promised myself I would NEVER come back here for imaging no matter what.
6. Providence Diagnostic Imaging Center
Address: 1150 Varnum St NE Suite B, Washington, DC 20017
Schedule: Closed ⋅ Opens 8AM Thu
Telephone: (202) 854-7560
Guy: Medical diagnostic imaging center
Near Providence Diagnostic Imaging Center:
- a 18 meters away dialysis centers in: Fresenius Kidney Care Northeast D.C.
- a 24 meters away doctors offices: Providence Health System
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Providence Diagnostic Imaging Center: what do users think?
SARO in D.C: I was sent down for an emergency x-ray from a doctors appointment upstairs. No customer service when I walked in, no hello, just a loud voice telling the entire office, including patients in the waiting area, the details of the phone call he was on with a patient! When I finally got the attention of someone she told me to sign in. When they called my name I was told that it would be a two hour wait because the office was behind and the office manager needed to take her lunch!! I was told if I left and came back they would not be able to see me, as her schedule would not permit it today. And then I was told if I came back in the morning they couldn’t promise me how long my wait would be, or if I would be seen then either. I asked to speak to the office manager whose name is Patrice, but I’m sitting in the waiting area and she has yet to come out. I had to choose between sitting and waiting for two hours or not be sure when I could be seeing when I walk in. I attempted to contact the number from the first poor review and it was a nonworking number. If I could give zero stars I would.
Response: Thank you for taking the time to leave a review. Could you please contact us at 202-854-4025 (Mon-Fri 8 am-4:30 pm) so that we may have someone follow up? Thank you. -Providence Community Manager
Barbara Kennerly: I had a CAT scan. My X-ray technician, Derek F. was great!!! He explained to me that Cat scan would take five minutes. Efficient and professional. This Diagnostic Imaging Center has state of the art machines. You can have Mammograms, X-ray, MRI, CAT scan done here. Had Mammogram, X-ray and CAT scan all done here. It is located where the old Providence Emergency room was. Plenty of free parking on the lot. The people here are nice, courteous, and professional. Diagnostic Imaging gets the job done!!!
Response: Your feedback is important to us, and we appreciate you taking the time to share it. Thank you! -Providence Community Manager
Zenola Dunmore: Exceptional service from staff and x-ray technician. Derrick was knowledgeable and very professional. Very clean and comfortable environment. Brand new office with state-of-the-art equipment.
Response: Thanks for the great feedback! We will be sure to pass it along to our team! We wish you good health and wellness. -Providence Community Manager
Renee Moore: Not a good place to get service if you get critically ill too close to their closing time of 4:30pm. Move on!
Response: Can you please call us about your concern? There are a couple of additional details we need to confirm so we can look into this. We may be reached at 202-854-4025 (Mon-Fri 8 am-4:30 pm). Thank you. -Providence Community Manager
7. GW Imaging Center at 19th Street
Address: 1145 19th St NW, Washington, DC 20036
Schedule: Closed ⋅ Opens 7AM Thu
Telephone: (202) 715-4372
Guy: Medical diagnostic imaging center
Web page: http://www.gwhospital.com/
Near GW Imaging Center at 19th Street:
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GW Imaging Center at 19th Street: what do users think?
amal disparte: Ugh! What a depressing place- not just physically- but the receptionist was cold and and unwelcoming. No amount of banter or effort could make her as r a bit human. Do they forget that many people go to see them at very stressful points of their lives?? I hate going to medical centers like this because so many of them have a version of the women at this place. The only reason I didn’t give 1 star is because the technician was polite and competent.
Nettina Smith: I've been waiting for almost a month for my doctor to get my results from these people 😩 I'm praying that it's not nothing to worry about if so I will be looking into legal advise.
Ashlee Forbes: Never again. Booked an appointment here because it was a convenient location, but I will gladly drive to the ends of the earth to avoid another ultrasound here. The tech insisted on a second set of images after I was already on the table, which of course resulted in two bills and double her fee for performing both tests. Have since had better radiologists who only needed one set of images. To top it off, it took TWO months of constant phone calls from my referring physician’s office and me for the office to actually send the results. Luckily for me, there was nothing life threatening. Save yourself the headache and choose another company.
Judith Lisansky: For an MRI don’t bother. I have just spent 1.5 days trying to make an appointment without luck. First is an awful telephone tree. Then they claimed not to have the faxed doctor order and gave me another fax number. Said they would call me as soon as they received the fax from my doctor but didn’t never called. Then the next day I call, wait and talk to someone who says they didn’t receive the fax - “probably being processed”. Asked to speak to a supervisor and then put on hold so eventually gave up. GW should not make it so incredibly hard to make an appointment. I am going elsewhere!
V Cc: BEWARE - UNETHICAL BILLING PRACTICES! Great medical staff and medical services. However... GW will demand payment in advance of booking to secure an appointment. However, should the insurance determine on its EOB that your patient responsibility was a lower amount, GW will not refund the money to you back. Per "David M" agent, and "Michelle" billing supervisor, GW will withhold any insurance credits on your account and will not process a refund to you unless you specifically call them. In fact, they will keep that money as a credit on your account and use it whenever you have a service with them again - allegedly. (What happens if no services are rendered again? What happens with any interest that money generates?? Unethical and perhaps unlawful billing practices. They claim 1) all patients are required to sign documentation about this at the time of service, 2) they would not know how to refund their money because some people actually borrows money from friends and family members to secure their appointment and their appointment and that (So patients are actually borrowing money to secure appointments and you do not care to reach out when there is a credit on their account????? Really???) 3)that their phone system is only set up for inbound calls (really??!!) so they cannot reach out to patients that have a credit on their account to refund their money
Esther Nana: Test was painful! Have same test every 6months but never with pain.Who can I file a complaint with?
Laura D: Best pain free mammogram ever! Curved 3-D machine and very experienced staff makes all the difference.
Sean Collins: Callous staff, rude, and unprofessional.
8. Washington Radiology Fairfax
Address: 3022 Williams Dr Ste 104, Fairfax, VA 22031
Schedule: Closed ⋅ Opens 7:30AM Thu
Telephone: (703) 698-8800
Guy: Medical diagnostic imaging center
Near Washington Radiology Fairfax:
- a 53 meters away ninjutsu lessons: US Wushu Academy
- a 73 meters away bichectomy clinics in: Dr. George J. Bitar, MD
- a 74 meters away Specialized Physicians Paediatrics: Pediatric Specialists of Virginia
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Washington Radiology Fairfax: what do users think?
M K: After reading the reviews of this branch I almost cancelled my appointment, however I turned out to have a great experience. I went for an abdominal MRI and Erin the technician was amazing, would explain everything in detail and was very patient. I was expecting to feel claustrophobic in the cylinder but there was a large window right next to it and the cylinder was filled with sunlight. Giving 4 stars as original apt I requested to be in another branch and they did not notify of the change of branch, only when leaving a voice message to remind of the apt they mentioned Fairfax, so if you're not paying attention you will go to another branch.
Ty Clark Augustin: Sadly, I was waiting for the negative experiences that I saw in so many reviews and IT DIDN'T HAPPEN!!! Absolutely every one in the Fairfax office was pleasant, personable and professional. I originally went to the Arlington Office and had to have a follow up at Fairfax office. Neither time did I have to wait more then 10 minutes. The office was clean and all protocols were followed. Each person I encountered checked in with me and asked if I had any questions. They each took the time to talk me through the appointment. I am hopeful more and more people will have an experience like mine and my results come back negative!
Response: Thank you Ty for taking the time to let us know about your great experience at our Fairfax office!
Christina Franklin: I had a great experience here unlike others. The front desk staff there are extremely polite! (Ask for Nerissa or Karen G.) I was in and out for both of my appointments. X-Rays are WALK-IN's only so I recommend going first thing in the morning or close to 2:30 if you don't want to wait. The techs were so nice to me. I will be coming back.
JoAnn B: I have been going to Washington Radiology since I was 21 ... 50 years now!! I have never had a major problem. Sure, there was/is the rude front office people, rude doctors, etc., but, generally had good experiences. That was until I had to get a Fast MRI. Shirley, the technician, was in a big hurry. She was pacing the floor waiting for me to be ready. I laid on the table, she told me to move a little, then WHAM, the machine came down on me. I could feel it crushing me. I screamed. She finally released me from the machine and told me I had to go somewhere with a bigger machine. I went to another office and was treated like a queen. They were so thorough and lead me step-by-step through the entire process. Of course, there was no pain. I would be very hesitant to have a Fast MRI at that location (Fairfax).
Response: Hi JoAnn, we take concerns like this very seriously and appreciate you bringing this to our attention. We would like to look into this matter. Please send an email with your full name, phone number and location you visited to feedback@washingtonradiology.com. Once we receive this, we will have someone contact you. Thank you.
Anna Marie Nowak: I was really disappointed about my experience here. I came in for pelvic and internal ultrasounds on the same day. When I checked in the front desk ladies were talking and didn't look up at me until I stood there for a minute. Then I misheard her when she confirmed my address so I said something while filling out the paperwork and she snapped at me. Then I hear that they can't find the order from my doctor. After they finally found that I was called back and told to change into a gown in a changing room. I was finishing up changing and the technician knocked on the door aggressively and asked if I was done yet... I didn't even take that long. They put me in a room and did both ultrasounds. The tech hardly said anything to me the whole time. She left and told me the doctor would come in soon but to stay in the gown. The doctor was in there for MAYBE a minute and explained some things that sounded scary with ZERO compassion, so now I have to wait until my follow up with my OBGYN next week to actually know what's going on. She just left the room and said goodbye. Didn't tell me I should get dressed or go check out at the front or even give me a wipe after my internal exam!! I was stunned by how rude and unprofessional every single person was. I feel horrible for anyone who went here feeling excited for an ultrasound for their baby. Go somewhere else, these people are awful:(
Response: Hi Anna, we take concerns like this very seriously and appreciate you bringing this to our attention. We will have a team member reach out to you to discuss this further. Thank you.
Maryna Ovcharenko: I made an appoitment yesterday and spent all morning trying to get an estimate for the visit. I have been transferred multiple times and talked to what seems to be incompetent staff. The last person I spoke with assured me I would get a call from Erik Wilson who would provide an estimate for me. No call. I will be canceling my appointment. Additonally, every person I talked to would transfer to somone else without saying so which I found rude and unprofessional.
karen liao: Do NOT go here and waste your time !!! The service is so bad, let me waited for about 3 hour to get in, the technicians in this location lack of experience at all, she kept to twist and press my breasts back-and-forth for more than 45mins but still couldn’t get correct positions. They couldn’t provide any result to me even after more than 2 weeks.
Response: Hello Karen. Thank you for your feedback. We would like to look into this matter. Please send an email with your full name and phone number to feedback@washingtonradiology.com. Once we receive this, we will have someone contact you. Thank you.
Megan Abyaneh: Scheduling and check-in were fine, but tech Carrie was awful. For my first ultrasound-She didn’t show me what was on the screen once, didn’t communicate what she was doing or how the appointment would go or say a word to me when I left. I didn’t get pictures or a CD to take home. She sure knows how to take the excitement out of seeing your baby for the first time. Stay away from this place.
Maria Rapuano: I’ve been going to the Fairfax office for at least 20 years. Everything was always fine, but when I was diagnosed with breast cancer 4 years ago, and ever since, everyone has been exceptional. The nurse (Mary) and doctor who did the ultrasound confirming my diagnosis were incredibly compassionate and comforting. Ever since my surgery I’ve had a fair amount of breast pain and the mammogram technicians are amazing. They are very sympathetic and one even jogged back and forth to make the procedure go as quickly as possible. Today I had Sheryl and she was quick and kind, and even showed me the images and explained them to me. No one had ever done that before. I never write reviews, but felt I had to after today. I would highly recommend the Fairfax office, at least for mammography.
A. Goldenfiles: I have had various tests and scans at the Fairfax location for many years and have never had a problem with this facility. The equipment is always state of the art and the waiting areas are bright, clean and stocked with current magazines. Changing rooms are immaculate and patients are provided with convenient tote baskets for their belongings. Front desk staff are always courteous and efficient and waits are never more than 10 minutes. Even on the phone I am rarely on hold for more than a few minutes and the scheduling staff are always happy to accommodate challenging requests for appointments. The technical staff always go above and beyond to introduce themselves and to make patients comfortable during the procedures. Today I called because my primary care physician had not received a scan from several weeks prior. The woman on the phone was very polite and happy to fax it immediately to that office. She also offered to email it to me (via encrypted portal) directly and explained that it may take a couple hours as the request goes through their IT department. Highly recommended,
Response: Thank you so much for sharing your feedback about our office. We really appreciate your kind words regarding your experience at Washington Radiology. Wishing you all the best.
9. Washington Radiology Arlington
Address: 1005 N Glebe Rd #110, Arlington, VA 22201
Schedule: Closed ⋅ Opens 7:30AM Thu
Telephone: (703) 280-1410
Guy: Medical diagnostic imaging center
Near Washington Radiology Arlington:
- a 74 meters away free psychologists: Mind Body Health LLC
- a 96 meters away tanning centers: Spray Tans by Stefani
- a 99 meters away tapas restaurants in: SER Restaurant
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Washington Radiology Arlington: what do users think?
Daphne D.: I am so glad I read the reviews of this place. It was time for me to get my first mammogram and I was extremely nervous about the process. My doctor had referred me to another establishment closer to me but the reviews were iffy at best. I am so glad I found this place and the high rating is well deserved! Everything went smooth and easy, from the online appointment-making to the appointment. The front desk staff and technician were extremely friendly and reassuring. The tech was thoughtful about letting me know about each step being taken and even let me see the scan that was made. BTW, but mammogram itself wasn't a painful process at all for me, but I don't know if it helped that I took a couple of OTC painkillers an hour prior. Either way, I am happy to say it was actually a pleasant experience, all things given. Although, since so many reviews mention about the parking, please note that they discontinued the voucher as of June 1. I paid $9 since it was less than an hour.
Response: Hi Daphne. Thank you for the kind words! We are so glad to hear that you had such a pleasant experience.
Caroline Altmann: Super fast easy. Just come in a smaller car to park in the garage. SUV’s don’t fit. Ended up parking on the dead end side of Utah St. Super easy.
Michelle Volkema: Nice, clean, and updated facilities. On point COVID-19 protocols. Professional and helpful front desk staff. Radiologist was caring, proficient, knowledgeable, professional, and kind. They also cover the parking garage fee. Great experience. Highly recommend. I will only go here from now on for imaging etc.
Ty Clark Augustin: Pleasant and timely experience. Was provided with adequate information and assistance. Clean space. Parking validated for garage.
Ellen Blair: Having a mammogram is not on anyone's list of preferred activities, but the Washington Radiology office at Ballston made it as painless as possible. Parking is easy and they give you a voucher, so it's free. The waiting room is serene. I was the only one there when I arrived at 9:30 am. I was called back right on time. The changing area is a waiting area with curtained changing rooms. The lockers are named after famous women like Harriet Tubman, Rosa Parks, Jane Austen, and Wonder Woman. Again, I was called in immediately and the technician was very pleasant. She explained that they had a new technology - curved plates? that are supposed to be more comfortable. It did seem to help. After the mammogram, they offered me a parking voucher. The entire appointment was complete in less than 15 minutes.
Response: Thank you for the great review. We appreciate it and are so glad you had a great experience!
Sarah Gmyr: Clean, organized, and efficient! Highly recommend!
Jena Gilka: I learned only recently that WRA had an office in Arlington on Glebe Road. Wow, what a relief not to have to travel to DC! This office is QUIET and extremely fast! A woman there for a mammogram before my Dexa scan was in and out before I was even called! I arrived early, and the tech was able to take me almost immediately. I cannot recommend WRA enough; they are truly the best in all they do. I would only go to WRA for testing.
Response: Jena, thank you for the kind words about our Arlington location. We are so happy we could make your visit with us as easy as possible. Have a wonderful rest of the week!
Laura McCarty: The employees are kind. The service is extremely efficient, and they give you a parking voucher. Love this place.
Response: Thank you Laura for your wonderful feedback! We really appreciate it!
Iris Crenshaw: I've used this place for several years and they are very reliable. Excellent customer service and they are gentle with the x-ray machines.
Response: Thank you Iris. So glad we could make your visit as comfortable as possible.
Aida Musa: Came in 30 minutes early for my appointment and waited over 30 minutes past my appointment to be seen.
Response: Aida, we apologize for the wait time you experienced. We were very busy that day and want to make sure we take the time with each and every patient. Thank you for your feedback.
10. Washington Radiology Chevy Chase
Address: 4445 Willard Ave #200, Chevy Chase, MD 20815
Schedule: Closed ⋅ Opens 7AM Thu
Telephone: (301) 654-4242
Guy: Medical diagnostic imaging center
Near Washington Radiology Chevy Chase:
- a 0 meters away cheap copy shops in: Crescent Printing
- a 40 meters away Specialized Physicians Ophthalmology: Arthur L Schwartz MD
- a 40 meters away gap Stores: Gap
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Washington Radiology Chevy Chase: what do users think?
K T: I had a great experience with Washington Radiology before I even step foot in their door. I was lost in the parking lot across the street and LaTasha guided me to the office. She did this while putting me on hold to answer incoming calls and coming right back to make sure I was headed in the right direction. Gezae was very kind and explained each step and how long it would take (MRI w/contrast). Overall, I had a great experience for my MRI but it was mostly due to their kind and efficient staff.
Laura Muller: This business has a misleading website. It claims x-ray are given on a walk-in basis, with no appointment needed. That is not the case. I took my minor child there for an x-ray, and the staffed informed me at the front desk that they only take children under age 16 at certain times--in other words, we were wasting out time without an appointment. I complained that the website should really state as much, and the front desk staff sighed and said they have asked IT to revise the webpage. In other words, the company has inconvenienced parents this way before, but it has failed to get its act together and advise prospective patients accordingly. The front desk staff was kind about helping me find care for my child, but that does not excuse the company's poor performance. I only managed by the skin of my teeth to get my child to a different x-ray facility before business hours ended.
Barbara A Meisler: The mammography technician, Fariba, is phenomenal at Chevy Chase's Washington Radiology.. I have had several years of annual mammograms at WRA, Bethesda and Chevy Chase, and have always been pleased, if I can say that for this procedure (!!!), BUT knowing a comprehensive exam was going to be more involved, I admit I was apprehensive. When I first met Fariba and she began explaining, I was immediately put at ease. Not only was she professional, she was so caring and pleasant, and aware I had joint issues, she made moves to minimize any discomfort. She moved quickly, kept the mood light within its seriousness and felt like my best friend. I truly hope I have the opportunity to see Fariba for any future exams. I highly recommend WRA. I thought well of their every professional and support staff I have encountered for many exams over many years, and I have had much experience, but I fell in love with Fariba!
Response: Thank you Barbara for sharing your experience! We will make sure Fariba knows of you kind words!
Mary Ziegler: I had an MRI scheduled yesterday at Washington Radiology Chevy Chase. I was very anxious because I'm claustrophobic...but my experience could not have been better. The waiting area was calm and peaceful, and the front desk staff was kind and pleasant. Alan, the MRI technician, was just terrific. He was patient and kind, and he thoroughly explained the procedure to me in advance. He checked in with me throughout to be sure I was doing OK, and he updated me on where we were in the process so I always new how much longer things would take. I had an exceptionally good experience.
Stacy Eastway: Tracy was so nice. After dealing with other offices yelling, not answering phones, 35+ min hold times it's refreshing to go to an office that's organized, not stressed out and friendly...that's hard to find these days!!
Jamie Kaplan: Like many others have described in the review I had an awful experience with Washington Radiology in Chevy Chase. They cancelled my appointment THREE times for various reasons before I was even able to come in for the mammogram. When I finally do show up for my appointment the receptionist tells me they have lost the order that my doctor sent over from when the appointment was originally scheduled and they can’t do the screening. I can’t speak for the quality of the imaging because I’ve given up here but this is not a well run practice. It is run by a parent company based in Texas and they clearly have operational challenges. If you need to have imaging done I encourage you to look else where. Based on all the other negative reviews posted I don't think management cares about improving the patient experience.
Vince: First time for me at this WRA location (been to another WRA location in past). I received excellent care. Was greeted professionally by the receptionist upon check in. Allan the technician was kind, professional, patient (I was moving very slow...), and explained the procedure step by step. Facility was nice and clean. Upon checkout at reception, I was greeted a different woman who was very courteous and pleasant.
Sarah Shields: I live in NYC, but because of the pandemic, I am staying in DC with family. I was overdue for a 6-month follow-up for a mammogram & ultrasound from a surgery I had back in May, so I called yesterday to make an appointment here. I was told I needed to get the order faxed from my doctor and to get access to previous records & images so they could compare them - both of which I did yesterday afternoon, and the appointment was confirmed for 7:45am this morning. After waking up at 6:00am so I could drive 45 mins to this location (because the other ones didn't have anything available until February), I checked in and provided all of the information requested. After a few mins, I was told I actually couldn't be seen because they needed a physical CD with the images on it. When I asked why this wasn't told to me on the phone yesterday, the doctor just said, "sorry, I don't know what to tell you." So I drove 90 mins roundtrip - and paid for parking - for literally no reason. If this was a requirement, it should've been told to me on the phone so I could've made different plans. The one positive is the receptionist, Terri. She was very nice and even called after to ask if she wanted them to request the images from my doctor in NY themselves (but this would take weeks and then I'd have to rebook the appointment later in January...).
H B: I have been a longtime client of the Sterling Virginia WRA. I traveled distance because I adored Dr Hansen and her office manager. Unfortunately dr. Hanson retired and I am now attempting to schedule an appointment at the Chevy Chase WRA. I was surprised to read so many negative reviews but after my call today I can see why. The person who answered the phone was extremely disrespectful and rude didn't even tell me she was connecting me to another line, refuse to answer any questions I had regarding a doctor who my gynecologist referred me to and then I was on hold for over 20 minutes and finally hung up. I am shocked. I am now pondering whether or not I want to come in to an appointment there if this is how I am greeted. I suggest the management of WRA take a strong look at some of your staff and the way they respond to callers. Since this is your first impression of the center it should be a good one. I also happen to look at the reviews at the Bethesda WRA and again was surprised as to how many negative reviews there were about the receptionist and staff. I certainly hope this isn't a reflection on the doctors or the service itself.
Sunshine Naz: This is very excellent professional place to have a mammogram. Starts since the receptionist until the technician. They were very kind, patient , professional and efficient. I had done mammogram in several places before like VA hospital, Georgetwon Hospital and Was Radiology in Foggy Bottom. This is the best place they are very kind and they know what they are doing. Please keep this place intact I already made referrals to several friends to go there. Also the time available to have your mammogram early before working it is great. Thank you.
Response: We are very glad to hear your positive feedback! Thank you for choosing Washington Radiology. We wish you the best.
11. Washington Radiology Bethesda
Address: 10215 Fernwood Rd Ste 103, Bethesda, MD 20817
Schedule: Closed ⋅ Opens 8AM Thu
Telephone: (301) 564-1053
Guy: Medical diagnostic imaging center
Near Washington Radiology Bethesda:
- a 0 meters away digestive system doctors in: Capital Digestive Care
- a 49 meters away Quest Diagnostics Medical Service: Quest Diagnostics
- a 50 meters away clinics hair transplant clinics: Natural Transplants, Hair Restoration Clinic
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Washington Radiology Bethesda: what do users think?
Georgiann Hampton: I went on a Saturday for my regular mammogram and my experience was overwhelming pleasant. I was greeted from the front desk with a friendly staffer. My technician was outstanding.
Shamara Q: Honest review of 1st visit: the secretary was amiable, pleasant, welcoming, and personable. The technician was truly the same. Great bed-side manner and open to all questions asked. Would I refer others to this office? Absolllllutely
Stacey Pearl: I can no longer use Washington Radiology. I encourage everyone to go somewhere else. It’s now impossible to get digital images to take to follow up appointments. All patients now have to go through medical records. You cannot talk to a human who can help you. You cannot get your images timely. No one can help you!!!! No one returns your calls. Even if the doctor’s office calls in your behalf after you’ve followed the instructions to request records- nothing!
Response: Hello Stacey. Thank you for your feedback. We would like to look into this matter. Please send an email with your full name, phone number and location you visited to feedback@washingtonradiology.com. Once we receive this, we will have someone contact you. Thank you.
Zahra: The Washington Radiology Bethesda office was much better than their DC office. Everyone was courteous and caring, from the front desk administrator to the radiologist. The staff was organized, so there was not a long wait for my appointment.
Lucia Byers: One day before I went to the Bethesda location for a X ray, called scheduling and was told I did not need an appointment. I got there and the first thing 2 ladies asked me was if I had an appointment. When I said no, they both made an ugly face. When one the lady called me to get my information and I told her my last name, she and her colleague started laughing about it which I found very rude, no matter how weird it sounds. I had to wait for a good 30 minutes to have it done.
Kristina Lew: I walked in for an x-ray at 10:00. While giving my information, I mentioned I was returning the next day for a bone scan. Fyrna, the lady at the desk, said she could check to see if they had a last minute opening, and all the stars aligned. I had a helpful technician named Simi (forgive me if I mispelled anyone's name). My experience was quite pleasant. I believe some of the confusion is from the ordering system. My doctor sent the orders 3 days prior to my walk-in, and even though I called and verified the orders were received, when I arrived, one order was not in the system. Fyrna called my doctor and it was confirmed that my order was sent, so the system might have some delivery issues... just my thoughts.
Ambreen Ilyas: Really unfriendly office staff. Every time I went there I was turned away by the front office staff (the Asian lady). One time they refused to do my son’s X-Ray because they were about to close. Even though I got there 15 mins before the closing time. Today they told me that I should leave as there is a 3 hour wait to get an X-Ray done after making me wait for 20 mins. Go to Community Radiology on the 6th floor instead. They were super fast and nice!
Christine Kozak: My doctor gave me a referral to Washington Radiology for a chest X-ray. I called for an appointment but was told they don't give appointments for that, and said I just had to show up. When I asked about the wait, they would not tell me. So I got there at ~9AM, and was told the wait was at least 1 1/2 hours. I was told I could come back anytime between 8:30 and 4, so I came back within that time frame, and was told they actually shut down their machines at 3:45. I do not understand their refusal to make appointments for this service, to tell people who call if there is a wait, and to expect people to wait for hours in a packed waiting room during a pandemic.
Marina A. Herrera: Radiologist was professional and helpful. While place is wheelchair accessible, offices are not so friendly to people in wheelchairs.
Response: Thank you Marina for your feedback. We are concerned that your experience seems to be unsettling. We would like to look into this further. Would you please send an email with details to feedback@washingtonradiology.com and we will look into this. Please let us know the date of your appointment and please include your phone number. Thank you - Washington Radiology Patient Care Team.
Alain Locussol: Because they don't make appointments for X Rays, I arrived at 8:10 am. I was done by 8:40 am and my PCP received the results of my chest X Ray by end morning. I had the feeling that everybody was smiling behind their masks. Very good experience!
12. MedStar Health: Radiology at Chevy Chase
Address: 5530 Wisconsin Ave Ste. 1010, Chevy Chase, MD 20815
Schedule: Closed ⋅ Opens 8AM Thu
Telephone: (301) 841-8300
Guy: Medical diagnostic imaging center
Near MedStar Health: Radiology at Chevy Chase:
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MedStar Health: Radiology at Chevy Chase: what do users think?
Reena Koonjul: I went to the MedStar radiology network at 5530 Wisconsin Avenue at Chevy Chase. The two individuals that assisted me early in the morning, receptionist Karen K and Technologist Kevin had to switch their schedules last minute to accommodate me in prep for my short notice surgery the very next day. I have no words to describe just how helpful, caring considerate and kind both these individuals were. Karen K. was the only receptionist in that early in the office just for me and she made my visit so comfortable and was helpful in every way. She put me and my family at his right away and kept talking to me to keep my mind off of the pain before the Technologist, Kevin arrived. Kevin did my MRI was just the sweetest person I have met. He also made a last-minute adjustment to his schedule to accommodate me as early as I got in. He talked me through everything and kept my mind off the pain by sharing stories and asking me questions about me. Both Karen K. and Kevin are just the most exceptional people I have met. They were so comforting and took care of me better than I expected. The experience was so very much emotional to me because these two individuals actually tried to connect with me by talking to me instead of just treating me like another patient who they had to accommodate last minute. Karen and Kevin we’re just outstanding human beings and it was quite obvious these two were made for public service. They just know how to treat people and to treat them well. Although we had met for the first time I felt like I knew both of them forever. This facility was absolutely amazing, clean and welcoming.
Response: Reena, thank you for your review. Reading your kind words truly made our day! Our patients are our top priority and it's our pleasure to be here for them when they need us. We are happy to hear that you had such a positive experience with us thanks to Karen and Kevin. They are wonderful, and we will surely share your compliments with them! We'd also love to recognize these two employees in an internal e-newsletter for MedStar Health staff. If you'd be willing to provide additional details regarding your experience, please send us your contact information by filling out our secure online patient feedback form: http://bit.ly/mshpff. We hope to have the opportunity to speak with you soon!
Vanina B: I had the worst experience ever. I went for a MRI and I felt so mistreated and uncomfortable that I left the room before the exam started. I ask the technician that she was not making me feel comfortable, that I was nervous and afraid of the exam and she responded that she had a schedule to follow and couldn’t waste time with me. Literal. I stood up and left. Chapter apart the reception is awful. I had a previous experience at Washington Radiology and was smooth and caring. Dont waste your time and go somewhere else, please.
Response: Vanina, we are very sorry for your experience. We expect all members of our team to treat our patients with the highest levels of kindness and compassion. We take your concerns seriously and would like to reach out to you as soon as we can so that we can look into this. If you're willing, please send us your contact information by filling out our secure online patient feedback form: http://bit.ly/mshpff. We hope to speak with you soon and will do everything we can to help.
Nelson Bennett: I've been there before for an Ultrasound. My Dr. has referred me for a new one because I may be having serious digestive issues. I've called on 3 different occasions in the past week to try and make an appointment. EACH time, the automated system puts me on perpetual hold with music playing. NOBODY answers. Each time, I've been on hold for at least 15 minutes before I give up. Each time, I call at a TOTALLY different time during normal business hours without success. Will go in personally today JUST to make an appointment...UGH! I should NOT Have to do this. Very bad business practice, especially when my personal health is involved.
Response: Nelson, thank you for your review. We are so sorry - that sounds very frustrating. We'd like to have a member of our team reach out to you directly to help get you scheduled as soon as possible. Please fill out our secure online patient feedback form so that we can contact you promptly: http://bit.ly/mshpff. We hope to speak with you soon.
Vanessa Mendoza: Unbelievably rude front desk staff. They were speaking to patients as though they were so far beneath them. One elderly woman asked if she could talk to the nurse about a question she had before she started drinking the contrast for her procedure and they acted as though they didn’t understand what she meant and said “no just drink your liquid”. She ended up having to ask if she should put on her diaper (bc of incontinence issues) in front of everyone waiting. It was awful and they showed no empathy toward her. There was one woman in pain and they felt like they were enjoying the power trip of telling her to wait. It was on Friday 2/11 at 830am in case anyone at that office actually wants to correct that behavior.
Response: Vanessa, thank you for your review. We are very sorry for your experience in our office today. We expect all members of our team to treat our patients with the highest levels of respect and kindness. It's incredibly disheartening to read in your comments that this did not happen, and we truly apologize. We certainly would like to look into this as soon as we can so that we can take corrective action. If you're willing, please fill out our secure online patient feedback form so that we can contact you about this as soon as we can: http://bit.ly/mshpff. We hope to speak with you soon.
aud schim: They were fast and efficient. Staff was friendly and professional. Appointment was on-time as scheduled. Make sure to have a set appointment and an imaging request from your doctor.
Response: Thank you for your 5-star review and feedback. We always strive to provide friendly, professional, and efficient service. It's great to hear that you had a positive experience. Thank you for choosing MedStar Health!
Leslie S: Arrived at Suite 1010 half an hour early for an 8am appt. The receptionist Karen K was kind and patient as I filled out my forms. The technologist Kevin made my MRI easy, efficient, and comfortable. 10/10 would get imagery here again! Thank you all for a good medical experience.
Response: Leslie, we are thrilled to hear that you had a 5-star experience when you came to us for an MRI. It's our pleasure to do all we can to make your visit as comfortable as we can. We will surely share your kind words so that Karen and Kevin can be recognized for their outstanding care and service to you. Thank you for choosing MedStar Health. We wish you the very best!
Tim Kobelia: Horrendous. They don’t answer the phone, impossible to make an appointment. I was referred there by a Med Star doctor. Went to the appointment only to be told they don’t take my insurance. Asked how that could be since I was referred by one of their own docs. They couldn’t give me an answer. Complete waste of time, go anywhere else.
Response: Tim, we are very sorry for your experience. We would certainly be frustrated by this, too. We'd like to reach out to you as soon as we can to discuss your concerns in greater detail. Please send us your contact information by filling out our secure online patient feedback form: http://bit.ly/mshpff. We hope to speak with you soon.
Conor Rogers: I never leave negative reviews of anywhere, but avoid this place, no matter what. My MRI was conducted over an hour late, the folks at the front desk were helpful and apologized. I was eventually rushed in, and then placed in a changing room with someone else's things still in it. The intake process was also rushed, instructions were not clear, and three different people gave me conflicting information about the upcoming scan, and what I was having done. Other patients seemed similarly confused by missing paperwork, unclear instructions, and a messy process. The process and initial failure to communicate was so bad that when a technician pulled me out and I thought I was finished with my exam, he instead began to prepare to inject something into my arm, and I had to stop him to ask what it was, as no one had ever mentioned any injections, or a pause in the test, or a two-part exam. At the end, I was rushed out despite saying I was experiencing dizziness and disorientation and needed to sit down. Avoid, avoid, avoid.
Michael B: I went to them because my doctor wanted to go to them specifically and they got me in quickly to get mri and I was seeing my Dr in a week from when I booked the appointment. After two days, they call me on Friday night at 8 pm and told me they don’t accept my insurance. Two days later and all other MRI places I called said their scheduling department were closed and today is a holiday, Monday Labor Day. I need to see my Dr Thursday and now I have scramble to get MRI somewhere and most of all are closed today. First, why didn’t their system tell me right when I sat in their office and booked the appointment and second, they call me two days later at 8pm right before a holiday weekend to tell me they don’t accept my insurance. Very unprofessional!
Response: Michael, we are very sorry for your experience and can certainly understand that you're frustrated. We've shared your comments with our team so that we can take corrective action and make sure this doesn't happen to anyone else. We'd very much like to reach out to you for more information and to apologize. If you're willing, please fill out our secure online patient feedback form: http://bit.ly/mshpff. We hope to speak with you soon.
Jai-Nellz CHAMP: Well let me start with despite my reasoning for coming in today, it was a complete pleasure meeting Karen. She was so helpful with the information she provided me with the day before having to come in for this CT. Her customer service was amazing and if their were more people in this field with her kindness patients would be better off.
Response: Jai-Nellz, thank you for your kind words. We are honored to hear you had a 5-star experience with us thanks to Karen. We will surely share your kind words so that she can be recognized for her outstanding care and service to you. We know that coming in for a CT can be stressful. It's our pleasure to do all we can to make sure your visit is a positive one. Thank you for choosing MedStar Health. We wish you the absolute best!
13. Community Radiology Associates | White Oak Imaging Center
Address: 11120 New Hampshire Ave #100, Silver Spring, MD 20901
Schedule: Closed ⋅ Opens 8AM Thu
Telephone: (888) 601-0943
Guy: Medical diagnostic imaging center
Near Community Radiology Associates | White Oak Imaging Center:
- a 21 meters away school supplies stores: Office Depot
- a 26 meters away Planet Fitness: Planet Fitness
- a 79 meters away psychologists in: Behavior Therapy Center of Greater Washington
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Community Radiology Associates | White Oak Imaging Center: what do users think?
Lydia Noh: It is my first time of visit and I am really satisfied with the way they attended to me so fast. I also love their safety precautions; six feet apart. They still maintain it there. I wish and pray that after the ultrasound, I should able to know what really is my problem.
diana m: Be careful. Something shady is going on. The check in folks are rude, unorganized and will try to overcharge you even if you have insurance. CALL YOUR INSURANCE COMPANY FIRST AND SEE WHAT YOU SHOULD PAY. I ended up getting a refund but that could have been avoided if the lady at the check in counter took the time to actually listen to me that the copay they insisted I pay was not accurate. They KNOW folks will not check first so please do. The scan and xray techs are very nice but the check in folks should all learn what customer service means. Beware.
Response: Diana, we value your feedback and thank you for reaching out. A member of our Integrated Business Service Team is eager to help you with your billing inquiry. A team member will respond to your message Monday through Friday from 8am to 4pm EST. Please contact us at your convenience: Email: IBSTPatientRelations@Radnet.com
Carolyn Balk: This place is a scam. My MRI was September 7, 2021. 9.5 months later, I finally got my EOB. Sure enough, just as I told customer service when I diligently called monthly, I overpaid by $70. Do you think they want to refund me? Nope. They are making it so difficult to get reimbursed, probably with the hope that I will throw the towel in. Run away, find literally any other MRI place.
Response: Carolyn, we value your feedback and thank you for reaching out. A member of our Integrated Business Service Team is eager to help you with your billing inquiry. A team member will respond to your message Monday through Friday from 8am to 4pm EST. Please contact us at your convenience: Email: IBSTPatientRelations@Radnet.com
noor akther: Overall the place is good but I came in to get a copy of a CD from a scan I had done a while ago and the receptionists said she couldn’t do it because she doesn’t know how. I was completely taken back because I feel like that should be basic knowledge. She completely dismissed me and handed me a card to call and ask where I can obtain a copy. I was very disappointed in the service today and I desperately needed a copy of my CD for an emergency doctors appointment.
Response: Noor, we value feedback from our patients and are thankful for you taking the time to share yours. In order to better serve you and all patients in the future, we would like to learn more detail about your experience with us. Please contact us at your earliest convenience: Debbie Herdecker Director of Scheduling Services 240-405-1941 debbie.herdecker@radnet.com
Debra Templeton: I had a great appointment that could have turned out much differently. What I assumed was the order was just a description. I called my PCP and asked them if they would fax over orders. (My original appointment was with a doc in a box.) They sent it three times but it did not come. Then Amanda, ,the most helpful receptionist said she could take a verbal order over the phone. Thrilled with her creativity to solve the problem and carry through.
101scl: The check in and stay in your car was great my check in at station 4 was great she was very nice and answered all my questions. The person that did my procedure was just as nice and patient definitely a 5 star visit.
Bridget Mullins: I had an amazing experience scheduling my appt - the ladies were so kind and helpful. That is why I was shocked at my experience in the office. I had an appt at 3 PM and they asked me to arrive 15 min early. I took off work early so I'd arrive at 2:45. I did a virtual check-in AND stood in line to check-in. At 3:25 I still hadn't been called in, so I went in to the waiting room. At this point there was no line, so I was unclear why I still hadn't been called in just to complete the registration. I truly think if I hadn't gone in, they would have left me waiting outside. I was then told that I needed a different order from my doctor. I was confused because I sent my doctor's order when I made my appt and nobody mentioned that. Now it's 30 min after my appt time and they are saying they can't see me. More waiting while the front desk confers with the technician, then they say they CAN see me. At this point I say I have another appt to go to at 4 (since my appt was scheduled at 3) and ask how long the procedure takes - they say 20 min. More waiting. When the tech comes to get me at 3:40 she says they've been waiting back there for me, as if I'd choosen to sit outside and wait for almost an hour. At this point I'm near tears, I'm already anxious and stressed because of why I've needed to get a scan done in the first place. Now I've basically been told I've wasted my afternoon and since it is now 40 min after my original appt time I can't get the ultrasound done and I still won't have results about my health. I'd suggest not going here because they clearly overschedule and dont seemed concerned about meeting the needs of their patients. I will seek a facility that is more accurate with their scheduling and empathetic to patient needs.
Julia Snyder: This appointment was a comedy of errors. They needed my doctor's order for me to schedule the appointment, but then wanted me to provide them a copy when I got there. They needed a pre-authorization number from my insurance company, which took weeks and many phone calls to acquire. They told me to fast and only drink clear liquids, but i didn't actually have to do that since my CT scan was without contrast. They told me to arrive at 7 am to drink the barium, but they didn't actually open till 8 am and i didn't need to drink the barium for the kind of CT i was getting. I think i need a new radiology place.
Response: Julia, we value feedback from our patients and are thankful for you taking the time to share yours. In order to better serve you and all patients in the future, we would like to learn more detail about your experience with us. Please contact us at your earliest convenience: Debbie Herdecker Director of Scheduling Services 240-405-1941 debbie.herdecker@radnet.com
Ann Warrick: I went today for a mammogram. Everyone was super nice from reception all the way to the technician. They all greeted me and were smiling. I was in and out in a little over 30 minutes. I would recommend using this site for any testing you may need.
Ilene Hillman: All staff is pleasant and knowledgeable. Was in and out for my dexa scan promptly.
14. Washington Open MRI
Address: 5530 Wisconsin Ave #529, Chevy Chase, MD 20815
Telephone: (301) 656-6399
Guy: Medical diagnostic imaging center
Web page: http://washingtonopenmri.com/
Near Washington Open MRI:
- a 0 meters away children's podiatrists: Foot & Ankle Specialists of the Mid-Atlantic - Chevy Chase, MD
- a 0 meters away clinics to abort in: carafem Health Center
- a 0 meters away facelift in: Kay Plastic Surgery
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Washington Open MRI: what do users think?
Charles Yates III: Good place with a very small parking lot. The lady at the front desk was very nice and I was seen before my appointment was to start. My MRI technician was very good and got me done professionally and quickly. The machine seemed a little older but hopefully got the job done.
Response: Mr. Yates - many thanks for your review! Ours is the world's FIRST positional MRI - Serial Number One - that still meets manufacturer specs of the newest units in service. Our parking lot may be small, but never without an available space, plus street parking right in front of our stand-alone facility. Thank you for choosing Washington Open MRI!
Eileen Howes: I enjoyed getting this MRI at Washington open MRIs. I enjoyed the people that work there the atmosphere is very friendly I'm relaxing. I especially like today because they had my favorite show on the television. People that work there should be commended I hope they never leave because that's the only place I go to get my MRI and I would miss them. Thank you for having such a good organization it's too bad other MRI places aren't as congenial as yours
Response: Ms. Howes - we do our VERY BEST to make sure all patients are treated with the greatest of courtesy and respect. Thank you for your kind comments!
Rick Kowalewski: I just wish I had known about this place before. I was seen before my scheduled time, all the staff were extremely friendly and helpful, and it was covered by insurance! Easy place to find and park. Just an all-around delightful experience (especially for a medical procedure).
Response: Your kind words are greatly appreciated. As my family is from Poland...Dziękuję Ci!, (thank you!) Mr. Kowalewski.
S. Curry: My doctor ordered some MRI’s for me to be done in an upright, weight-bearing position. I had other MRI’s done previously with me lying on my back, but unfortunately the results of those did not find a definitive cause of the severe pain I was having. When the results of the upright MRI’s came in, my doctor was surprised to find that the difference in position revealed a previously unseen problem! The upright position MRI’s were performed with me seated in a seat that could be raised and lowered depending on what part of the body was being tested. Adjustable braces and bars were positioned comfortably against whatever needed support to prevent movement during the procedure. The technician was courteous and attentive and answered any questions I had, as well as ensuring that I was comfortable before beginning the tests. The experience was so positive and comfortable that when additional MRI’s were needed several weeks later, I returned to Washington Open MRI to have them done! I received the same positive experience and comfortable testing then as well. Their state-of-the-art equipment does an excellent job when positional imaging is needed. I highly recommend Washington Open MRI!
Response: Your review MADE MY DAY. We do our best for you! With our most sincere thanks.
Katie: Love the technology here, am a repeat customer. However, the office itself is starting to show age. The TV has not been fixed in quite awhile. It's important, as it takes the patients mind off the time they are spending in the machine.
Response: Katie - due to their construction we can only provide the calming distraction of a TV at our Rockville, Greenbelt, Oxon Hill and Owings Mills locations. Many thanks for your review!
Dominique washington: Washington Open MRI was wonderful. Reneka and Susan are very warm and personable. Susan was great w/my tiny little veins. The MRI is great roomy and open.
Response: Thank you, Ms. Washington! Our pleasure to be of service to you!
steve nevius: Arrived there at 7:05 am for a 7:30 appointment. I was taken in for my scan right away and was finished and out before 7:30. Great experience and the technologist was excellent.
Response: Thank you for your kind review! A pleasure to be of service to you.
Nate Young: Friendly staff! Virtually no wait once I arrived. The technician was kind and compassionate. Will definitely return if needed!
Response: A pleasure to be of service to you, Mr. Young! Thank you for your kind words.
angie merchant: Outstanding!!! The technician was very friendly and helpful. I've been looking for a sitting mri for a long time, I'm so happy I found them
Response: We are delighted that you have finally found us! Thank you, Ms. Merchant
Keith White: Customer service was great...I'm very claustrophobic and this place allowed me to go thru with the MRI with no problems...I recommend this open style MRI to anyone that's claustrophobic
Response: Such a pleasure to hear that you were able to complete your scan with a calm mind and spirit. Thank you for choosing Washington Open MRI!
15. MedStar Health: Radiology at Foxhall
Address: 3301 New Mexico Ave NW Ste. 324, Washington, DC 20016
Schedule: Closed ⋅ Opens 8AM Thu
Telephone: (202) 686-1316
Guy: Medical diagnostic imaging center
Near MedStar Health: Radiology at Foxhall:
- a 0 meters away gynecomastia clinics in: DAVinci Plastic Surgery
- a 0 meters away pharmacies in: Walgreens Pharmacy
- a 0 meters away clinics that perform magnetic resonance imaging: Progressive Radiology Foxhall MRI
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16. Washington Radiology Potomac
Address: 12505 Park Potomac Ave Ste 120, Potomac, MD 20854
Schedule: Closed ⋅ Opens 8AM Thu
Telephone: (240) 223-4700
Guy: Medical diagnostic imaging center
Near Washington Radiology Potomac:
- a 14 meters away commercial lawyers: Shulman Rogers
- a 51 meters away luxury real estate agencies in: Sunita Bali Real Estate Team
- a 98 meters away bridal shops: Love Couture Bridal
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Washington Radiology Potomac: what do users think?
Deborah H: Buyer beware! I’ve been going to Washington Radiology for my annual mammogram for more than 20 years. Today, when I arrived to the North Potomac office, I was told their computer system was down and my name was not on their hardcopy list. They asked if I had scheduled my appt online. When I said yes, the reply was, “Oh, that system really doesn’t work.” Huh?!?! I took off from work and drove 45 mins and all you have to say is that a scheduling program on YOUR website, “really doesn’t work.” They refused to fit me in and shrugged their shoulders as I walked out the door. Luckily, there are plenty of other imaging service providers out there. Reading the other reviews of the past two years, looks like the cavalier attitude towards patients has become a corporate feature not a bug.
Tsigie Kumssa: Very bad customer service and unethical company. All consumers out there stay away from this company. They will perform unnecessary exams just to make money off the patient. Extremely overpriced with very poor customer service. If you call a customer service for questions, you will be on hold for very long time and once you get connected they'll hung up on you.
Response: Hi Tsigie, we take concerns like this very seriously and appreciate you bringing this to our attention. We will have a team member reach out to you to discuss this further. Thank you.
Ellen Giller: The front desk staff and the techs have always been really nice and super warm. I've had to see radiologists 2x and they are so rushed. I'm sure they're just trying to keep up with the insane pace of healthcare, but I would also appreciate a moment of time if I'm in the office crying about the cluster in my breast, if not for just a moment. After all, with COVID, we can't bring friends and family.
Response: Ellen, we would love to talk with you.. will you please email your contact number to feedback@washingtonradiology.com and someone will be reaching out. Thank you, Washington Radiology Patient Care Team.
Pamela Rubin: Exceptional experience. Deiva, the imaging technologist was amazing. Beyond her expertise, she showed great compassion and kindness. What a blessing she is for all Washington Radiology patients!
Response: Thank you Pamela! We think she is pretty great as well!
Fevronia Cresham: This is such a wonderful place. I have been through 5 pregnancies with WRA and many other issues - and annual mammograms. Always kind, efficient, warm, professional, empathetic and on time! I will never go anywhere else!
Magali B: There is no warmth and kindness in this office but there is “step to the side,” and “I don’t know how long the wait is going to be.” I observed every person working here—from the COVID-19 front-door person, the front desk employees to the practitioners calling patients—no one smiled, no one asked the patients how they were doing. The question is why not. I believe Washington Radiology needs to work on balancing efficiency with a more personable and kind approach to dealing with their stakeholders—especially in COVID-19 times.
Talou P: I have been a Washington Radiology patient for over 20 years. I used to go to the DC office, but I retired and the Park Potomac office became closer to my house. So I decided to try them. What a pleasant experience. First there are a lot of parking spaces, especially if you have a morning appointment. The staff I dealt with (the receptionist and the technician) was very friendly and professional. I will definitely go there from now on.
Response: Thank you for your review and for being a patient of Washington Radiology!
Terri Nostrand: Hands down and without a doubt the kindest and most professional medical staff I've ever dealt with. Every aspect from check in to the nurses to the radiologists and technicians were perfectly coordinated. Everything was explained in a rational and thoughtful way that made it perfectly clear that they understand the mental status that a very stressed out woman might be feeling.
Response: Thanks for the great review! At Washington Radiology, our promise is to provide an exceptional experience and exceptionally accurate results. We are very happy to have been of service to you.
Kim Finkel: I have been a WRA patient for over 7 years. I have used the Fairfax office, the Chevy Chase office but I am regularly seen in the Parc Potomac office. As the wife of a physician, I am well aware of the issues doctors face in these times of managed care. Unfortunately, the patient population suffers because doctors have to spend more time running businesses, making sure they properly code your visit for insurance purposes and less time practicing medicine. Yes, it can be frustrating since medical practices now have to deal with an excess of administrative work. It is not uncommon to have to follow up on medical records and test results. In today's medical environment we all have to be our own advocates when it comes to our health. With this being said, there is no excuse for rudeness, which was posted in another review. However, I have never been treated rudely by any staff member at WRA. In fact, I have found the employees to be kind and caring. I have used the same mammo tech, Patty, for years. She is professional and I always feel comfortable with her because I know she is getting the best study to present to the radiologist. This is the same in the MRI department. The tech is really great at her job and while the procedure is not a lot fun, I know once again she knows her stuff and I am confident in her care. Finally, I think the physicians are hard working. I was anxiously waiting for results regarding a needle biopsy. I finally turned my cell phone off at 11:00 PM because I was convinced I would not hear until the next day. Sure enough, Dr. Chow left a message just before midnight telling me the wonderful news that the pathology had just come in to her computer and she figured I was waiting to hear. To me that is dedication and I really appreciated her taking the time to call me so late at night to give me peace of mind. So for those unhappy with this practice, instead of writing a crummy review, call the office manager and let them know of your situation. Usually they are happy to hear from you and constructive criticism is helpful to improving the office environment.
Mo Armstrong: On Veteran's day, one of the staff from this office called to verify my insurance information and pre-authorization. She told me that I have appointment for diagnostic mammogram with pre-authorization number. When I went for my appo, they told me that I have a screening appo. I had a screening mammo at the VA hospital then I have been told to have diagnostic mammo due to the risk of cancer. VA has the machine issue so they referred me to Washington Radiology. An African-American lady made me really upset because she does not care. This was the third time that I was sent back because of the miscommunication between VA and Washington Radiology.
17. RAYUS Radiology
Address: 2786 S Arlington Mill Dr, Arlington, VA 22206
Schedule: Closes soon ⋅ 11PM ⋅ Opens 7AM Thu
Telephone: (703) 820-2775
Guy: Medical diagnostic imaging center
Near RAYUS Radiology:
- a 9 meters away ninjutsu lessons: Kogaion Academy Brazilian Jiu-Jitsu & Judo
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RAYUS Radiology: what do users think?
Khalid Chabar: I received a notice from a collection company today with debt of $400. I called them, they said it was for a service rendered by Insight Health Corp on 2/9/2017. I never received any invoice all these 5 years! I thought I paid everything upfront at the facility, but that was not the case! This is a tricky company that likes to send customers to collection with sending any invoices. I couldn't find any evidence of payment now as the service was rendered 5 years ago, but I'll work my way out of this issue now. I'll never recommend this awful facility!
Monique Tadeo: I will never use this facility again. I will also recommend the physicians in my family do not refer their patients here. Like most of the other comments, the issue is with billing. I never received an invoice in the mail for my copay. I called the Rayus billing office, and they said they have "evidence" they sent the invoice several times. I asked if there was a tracking number or delivery confirmation, and there was not. I told the billing officer that if I said I sent a check and they never received it, and if I did not have a tracking number to say I mailed it, that is not "evidence". I checked USPS Informed Delivery emails, and I never a notification a mail item from Rayus was to be delivered. Then I get an invoice from collections, and thankfully, I was able to take care of the small quantity right away without any impact on my credit report, but the issue still remains that Rayus never sent an invoice to me, but will not take responsibility for this. This is an issue that caused stress that could have been avoided. I would not recommend this facility; I have never experienced such poor customer service and I am very disappointed.
Response: Hi, Monique Tadeo – We have sent your review on to our center leaders. If you have additional information you’d like to share with us, or if you’d like our center manager to reach out to you, please private message us your contact information.
Crisia Canas: Terrible service, wasted my time. front desk staff are friendly. My appointment was at 8am. They could not find a vein kept poking me left to right where I gave up just to do the MRI without contrast, already wasted 30 minutes on that. Than the tech for the MRI tells me the machine doesn't work after almost 45 minutes of trying, terrible experience, so I couldn't even get anything done at this place. Please just go to fairfax radiology instead. These people are not professionals. They do not know what they are doing.
Response: Hi, Crisia Canas – thank you for bringing this to our attention. This is not indicative of the care and service we strive to offer patients, and we have sent your review on to our center leaders. If you have additional information you’d like to share with us, or if you’d like our center manager to reach out to you, please private message us your contact information.
Khattera Jahed: Great experience! Dygora (not sure if I spelled his name correctly - sorry) at the front desk was great. He answered all my questions and was very attentive. Nitin Kumar (the radiologist) was also amazing. For someone who has a lot of anxiety and historically has never done well in tight places due to claustrophobia, he was patient and completely understanding of the “process” it took for me to be comfortable. Hopefully I won’t need any more MRI’s but if I do, I def wouldn’t mind coming back here.
Response: Hi Khattera Jahed, I wanted to reach out to thank you for sharing your positive experience at RAYUS Radiology. Your feedback is very important to us as we work to achieve the best patient care possible, which is what all patients deserve. Please let us know if there is anything further we can do to help!
Troy Welck: Showed up for my 7:30 AM appointment and place was dark. Radiologist got there at 7:30 but secretary didn't stroll in until 7:47. This made me late for next appointment.
Response: Hi, Troy Welck – thank you for bringing this to our attention. This is not indicative of the care and service we strive to offer patients, and we have sent your review on to our center leaders. If you have additional information you’d like to share with us, or if you’d like our center manager to reach out to you, please private message us your contact information.
Natalija Petrovic: Very unprofessional! I would give 0 stars if I could. Their services are very expensive and I know my financial situation so before I made an appointment I called to get the approximate charge and gave all my insurance information. The next day I have been told that the certain amount will be charged (which I agreed to pay) at the same day of providing the service and I SHOULD NOT expect any more bills afterwards. So I came to my appointment still asking another person at the front desk if this is going to be all I have to pay after they double checked my insurance and they said yes, for sure, it will be all. Somehow they are billing me another 2000$ without any excuse or explanation. If they can’t tell the price ahead of time or they are not sure/can not possibly know then DO NOT confirm it with me. TWICE. This makes me very angry and I will complain. DO NOT go to this place ever.
Response: Hi, Natalija Petrovic – thank you for bringing this to our attention. We have sent your review on to our center leaders. If you have additional information you’d like to share with us, or if you’d like our center manager to reach out to you, please private message us your contact information.
Dede T: Had an MRI done here today. Everyone was super nice, Calvin the tech was great and he got me in 20 minutes early which was really helpful. I had a CD with my images on it within 3 minutes 😁
Response: Hi Dede T, I wanted to reach out to thank you for sharing your positive experience at RAYUS Radiology. Your feedback is very important to us as we work to achieve the best patient care possible, which is what all patients deserve. Please let us know if there is anything further we can do to help!
Ashley N: So unprofessional. I have been calling for a week trying to get an appointment moved sooner. After being on hold for 30-45 min 4 different days I went on to their patient portal and sent a message. Still no response. Finally I called them at 730 this morning and got an answer for them to tell me there are “no openings.” I called my insurance company to verify if they received an authorization request for my upcoming procedure in 3 days, and they told me they have not received a thing from them. I called the imaging place back and tell them, and their response was “yeah, your appointment was made a while ago. The insurance verification team will do the request and if it’s approved in time we will move your appointment up.” This could have been done a week ago. Having no availability is one thing, lying to your patients to try to cover up your office’s negligence is another. I hung up and called MRI of Reston and will be going there instead.
Response: Hi, Ashley N – thank you for bringing this to our attention. This is not indicative of the care and service we strive to offer patients, and we have sent your review on to our center leaders. If you have additional information you’d like to share with us, or if you’d like our center manager to reach out to you, please private message us your contact information.
Arthur Lord: Easy to schedule, incredibly kind and reassuring staff, quick and efficient scan. Good equipment, nice music selections. Best MRI experience I’ve had.
Response: Hi Arthur Lord, We appreciate your feedback, as we always strive to deliver the highest quality of care possible to our patients. Thanks again, and have a great day!
Qasem Salman: why we visit this place?? because we are sick and suffering from pain because we are human so we looking to be treat as human,,, I schedule appointment at 4 PM arrived at 3:58 PM ,,, asking the reception if they can help me if they have copy of the Dr. note they guy say no so i call my doctor and he e mail it to me at 4:06 PM accordingly the reception guy gave me form to fill it before i complete it he call me and telling me we must reschedule!!!!! its hard busy life its very difficult to get 1 hour off and wasting time and fuel ended reschedule without excuse only sorry we cannot!!! they cannot say you come late because i arrive on time,,, you don't deserve star unfortunately i cannot post this without add 1
Response: Hi, Qasem Salman – thank you for bringing this to our attention. We have sent your review on to our center leaders. If you have additional information you’d like to share with us, or if you’d like our center manager to reach out to you, please private message us your contact information.
18. Howard University Hospital | Radiology
Address: 2041 Georgia Ave NW, Washington, DC 20060
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (202) 865-3610
Guy: Medical diagnostic imaging center
Near Howard University Hospital | Radiology:
- a 32 meters away colleges for students in: Howard University College of Medicine
- a 68 meters away dentistry courses: Howard University | College of Dentistry
- a 82 meters away pharmacies in: Walgreens Pharmacy
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Howard University Hospital | Radiology: what do users think?
Samantha R: Each staff member I encountered at Howard University Hospital was professional, kind, and clearly very hard working. Dora in the Radiology department was incredible, she made my appointment during a pandemic, feel like it was any other day in 2019. She was easy to talk and laugh with, and before I knew it, I was free to go. Thank you to Dora and to the rest of the staff!
NJOY1960: I have an appointment 10:30 am 1/4/17 ( actually arrival time 9:50 am) for a follow up Sonogram (breast). Appointment Schudule months ago!!! Front desk staff is very rude. 4 people in waiting area, when I arrived. 5 people after I arrived. So far every person that arrived after me including a walk in has been waited on!! The only person besides myself still HERE. Is a young lady who's appointment is for 11:00! I really want to support Howard, but the bed side manager, and yes the rudeness of the staff. Especially from those from other country makes me not want have any interaction with them!!!😟😢😒🤔🤔🤔😒
David Keith: I did a walk-in , was in and out within 20 mins, friendly staff
