Best Public Hospitals In Washington Near You

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1. MedStar Washington Hospital Center

712 reviews
MedStar Washington Hospital Center
Facilities
5
Prices
5
Attention
5
Hygiene
5
Cleaning
5

Address: 110 Irving St NW, Washington, DC 20010

Schedule: Open 24 hours

Telephone: (202) 877-7000

Guy: Hospital


Review: "Most patient unfriendly hospital."

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MedStar Washington Hospital Center: what do users think?


Chaturbhuj bhojwani: I believe this is the best hospital in Washington DC Compare with other hospitals. Unfortunately waiting time is so much here cannot explain. This location needs major renovation more facilities for patients and staff.
Response: Thank you for your review, Chaturbhuj. We're happy to hear that you have had positive experiences with us. We value your feedback and will share it with our leadership team so that we can make improvements in the future. Thank you for choosing us for your care. We wish you the best!

Hannah: Was flown into the emergency department after a major hemorrhage, post-tonsillectomy that left me unable to stop throwing up large amounts blood. The ER team got me straight into a room, explained everything they were doing, and made sure I was comfortable. My primary ER nurse, Raquel, was incredibly helpful. In less than 10 minutes after my arrival the resident ENT, Dr. Randolph, came to exam me and was very kind and had excellent bedside manner. He collaborated on my treatment plan with my surgeon and communicated everything to me and my mom. After a few hours I was admitted to the hospital in my own room. They allowed my mom to stay the night with me since I am under 26 years old. My nurse, Mary Kate, was incredible. She made sure me and my mom were comfortable, that I wasn’t in too much pain, and was very very sweet! The next morning Dr. Randolph came back to discharge me. Every nurse, doctor, and staff member I encountered there was great - which is very meaningful considering I was in such rough shape. Great medical team. Wait times were a bit long at times, but as to be expected in a hospital.
Response: Hannah, thank you for taking the time to share your experience. We are so glad that we could be here for you when you needed us, especially during what must have been a very frightening situation. We will surely share your kind words with our team. Thank you for your trust and for choosing us for your care. We hope you are doing better and wish you the best!

Johniece Robinson: Don’t let these people lie to you this by far the worst hospital ever! Back in the day it was okay but I don’t know what happened over the years. I’ve watched my sister have the worst labor and delivery. The doctors was unprofessional they even had students practice on the patients. They barely clean, sanitize my sisters room, if it’s supposed to be COVID why nobody not doing they’re job! I was so irritated and annoyed for my sister. She came in the hospital Great left out with a fever. The nurses will get irritated if we ask them a question, they will take along time to respond to us if we call for them it was just too much I felt so bad. Hopefully in the future they will have better doctors and more professional nurses. I will go more into details but I’m not! Just hope In the future things will be so much better and more professional
Response: Johniece, thank you for your review and feedback. We are very sorry for your sister's experience with us. We take your concerns very seriously and would like to reach out to you or her as soon as we can for more information. Please fill out our secure online patient feedback form so that we can reach out as soon as possible: http://bit.ly/mshpff. We hope to speak with you soon and will do everything we can to help.

Julio Argueta: It was the worst experience in a hospital, my daughter was on surgery for 6 hours, and no one come to me and let me know how was everything, not even after the surgery, in other cases I saw doctors come and tell there family how was everything and that everything went well. But not in my case and not even the receptionist could tell us anything not even where she was. Until 10 hours later when my daughter called me and send me a picture of the board information that she can verily see. That was the only way that I could see her. They ask her if she wants to see a minister, she told them that she wanted to see me because her father was a minister but they didn’t let me in, she stay overnight and now I am her outside waiting until 11:00 they won’t let me in until visit hours, even when she ask for me. Her father. We are used to have a better treatment. Georgetown is the best hospital. For sure….
Response: Julio, we understand that having a loved one in the hospital can be difficult and emotional. We're very sorry to hear that you have not been satisfied with your family's experience. We'd like to reach out to you as soon as we can to see if there's anything we can do to help and support you. If you're willing, please send us your contact information by filling out our secure online patient feedback form: http://bit.ly/mshpff. We hope to speak with you soon and will do everything we can to help.

joy adona: My sister was a patient at this hospital just recently. She had chest pain and fainted while working. She was brought to the emergency room department and had the worst experience since. The nurse who took care of her yelled at her when she was asking for something, she could not move at all and needed assistance getting what she needed. She was not treated with respect, her privacy was violated. She was in pain and did not receive anything to manage it. Her calls were ignored. It is hard enough to be in pain more so being treated rudely while dealing with it. The nurses’ priority should be the provision of safe and quality patient care. My sister just experienced the opposite.
Response: Joy, thank you for sharing your review. We are very sorry for your sister's experience with us. We take your concerns seriously and would very much like to speak with her regarding these issues. Please ask her to fill out our secure online patient feedback form so that we can contact her as soon as we can: http://bit.ly/mshpff. We hope to speak with her soon and will do everything we can to help.

Greer Dog Adventures: The front desk and security are horrible. No compassion, no empathy, unhelpful, and always have an attitude. They will give you different information policy than the doctors and nurses, and it is not always correct. If you can get past that, the other staff is gracious, kind, compassionate, and helpful. Mask mandate in effect. Normal visiting hours vary from 11a-6p to 2p-7p. Only one person PER DAY. Palliative care visiting hours are 24/7 under order of provider. Two people are allowed at a time, and they can switch with other documented visitors.
Response: Thank you for your review and feedback. While we're happy to hear that you had a positive experience with some of our team members, it's very disappointing to hear that this was not the case throughout your visit. We'd like to reach out to you for more information regarding your concerns. If you're willing, please fill out our secure online patient feedback form: http://bit.ly/mshpff. We hope to speak with you soon and will do everything we can to help.

Naya -Monet: April front desk at suite 108 for pregnant women had a really nasty attitude talked to me any kind of way no greeting busy speaking to co-workers while speaking to me must be really miserable. She definitely needs more training on people/communication skills if you don’t like your job don’t work there simple. In the hallway while I was waiting for feedback I even overheard other patients complaining about her attitude which sucks. She needs to learn the basics of patient care fire her or have her get more training .
Response: Naya, thank you for your review. We're very sorry for your experience and would like to reach out to you for more information as soon as we can. We expect all members of our team to treat our patients with the highest levels of kindness and professionalism. If you're willing, please fill out our secure online patient feedback form: http://bit.ly/mshpff. We hope to speak with you soon.

Jade Dawson: I had a very good labor and delivery experience here via c section, as I could not labor naturally with my midwife as planned for several reasons. I labored naturally here until 7cm and I’m so glad all I had to do was pace my breathing. They took wonderful care of me, knew how and when to manage my pain before I realized it myself. The low stress of this resulted in a calm trust when it came to the c section. Will come again for the next baby!

D Brace: If I could give this hospital zero stars I would. I arrived to this hospital because TRICARE referred me. I waited 2 hours in the ER and when I asked about seeing a physician I was rudely spoken to and told it would take 10 hours before someone could come out and speak to me about the results of a CT scan. If you are active duty military and need treatment at the ER, do NOT go to this sorry excuse of a hospital. I was sure to make a complaint. Absolutely disgusting to treat our servicemen like this! I wouldn't wish this place on an enemy. The nurses talk to you in a very degrading way and are very unprofessional towards people who need information or just have questions.
Response: Thank you for your review and feedback. We're very sorry for your experience when you came to us for emergency care. We have shared your comments with our emergency department leaders, but would like to reach out to you for more information so that we can take the best corrective action. Please send us your contact information by filling out our secure online patient feedback form: http://bit.ly/mshpff. We hope to speak with you soon.

Monserrate Caballero (Mons): Horrible Facility. My daughter arrived and needed emergency services. She waited 8 hours. Never to be seen. She went back for 3 days in a row. When they finally ran test, they didn't run all the tests needed. I only gave one star because it's needed to write a review. She also got hung up on by an incompetent employee who doesn't understand insurance.
Response: Thank you for your review and feedback. We're very sorry for your daughter's experience and would like to follow up with the both of you for more information and see if there is anything we can do to help. If you’re willing, please fill out our secure online patient feedback form: http://bit.ly/mshpff. We hope to speak with you both soon.

2. George Washington University Hospital

2734 reviews
George Washington University Hospital
Facilities
5
Prices
5
Attention
5
Hygiene
5
Cleaning
5

Address: 900 23rd St NW, Washington, DC 20037

Schedule: Open 24 hours

Telephone: (202) 715-4000

Guy: Hospital


Review: "My Hospital until Death us Do part."

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George Washington University Hospital: what do users think?


Barbara Thompson: For the past 2 months, I have been fortunate enough to be seen at Medstar Georgetown University Hospital. I am new to Washington DC, so it is the first time I have experienced the level of care that goes on there. Because I have several physical issues to deal with, I am at the hospital a couple of times a week. The Doctors have been able to diagnose and begin treatment for .a couple of major physical issues that I have. The Physical Therapy team that is working with me is showing me great kindness and patience. There is a confidence and optimistic feeling among the staff that permeates the hospital. You can’t help but feel better after spending time with this crew. I have never felt so comfortable in a hospital before, or looked forward to going to it! I am so grateful for the professionalism and the knowledge that the doctors and nurses have. I am looking forward to healing in a better life because of their care. So to the doctors, nurses, therapists and the rest of the staff, please know how much we appreciate all the hard work that you do for us. You are greatly appreciated and loved! Barb Thompson
Response: Hi, Barbara. It means the world to us that you took time out of your day to leave us this great feedback. Thank you, and we hope you have a pleasant day.

Eddie Bennett: I used to come here all the time and the service used to be great! Now you sit in the waiting room for mad hours. The triage nurse shows no empathy and sympathy for the patients that are as true and dying pain. I sat here tonight and watch how a guy came in mad jokes and all fist let me mention he came hours after me and he got pulled to the back and now is gone. There was another young lady that's been in the waiting room for over 24 hours. Sad! I had the first triage nurse said she was going to give me some pain meds and hook me to an ivy . Nothing has happened yet. I came in due to the fact I can keep nothing down. I'm having an anxiety attack as I wait for endless hours. My pain is getting worse by the moment. Something has to been done about the service and treatment. As I write this there are three triage nurses sitting in a huddle I will definitely going to Medstar Urgent Care in the future.
Response: Eddie, we take your feedback very seriously and would like to learn more about your concerns. Should you wish to speak with a representative in more detail, please provide us with your contact information by visiting https://rptn.io/AOfMOVABcAb. Thank you.

Jackie Wlodarczyk: I went in with an issue with my eye because it would not open. I obviously was not able to see much at all. The staff was very friendly and helpful, they guided me so I would not run into anyone or anything. I was seen by a medical student, a resident, and an ER doctor almost immediately. They were all very nice and were quick and efficient in order to cause me the least amount of pain possible. The student and resident were extremely nice and provided me with as much information as possible. The only downside was that it took a really long time for the head doctor to approve my discharge paperwork. Which I kind of understand since it is an emergency room, but at that point I just really wanted to leave and go home. I eventually just left on my own after waiting an hour and a half for the head doctor to sign it. But overall, the staff really made the experience great.
Response: Hi, Jackie. Thank you for taking the time to leave us such great feedback. We're glad to hear you found our staff to be so friendly and helpful. Take care!

LyshaReneéTV: From the time of my consultation to the time I had my surgery the nurses and doctors were excellent! They made sure at all times I had everything I needed. Throughout my consultation, the doctor was very informative of my issues and well informative about my options. During my surgery, it did start an hour late but throughout my time waiting the doctors still made sure that I was comfortable and the job got done. I would definitely recommend!
Response: Thank you for your kind words, Lyshareneétv! Shout-outs like this are so meaningful to our team and we will be sure to pass your comments along. Thank you again and take care!

Frank Roth: I was extremely ill and the care and dedication of the Medical Teams was outstanding. The Pulmonary and Infectious Disease teams were amazing in finding out what was going on and getting me on the road to recover. I also can't say enough about the whole nursing staff on 4 North. They are beyond amazing, especially Deborah. I was so lucky and blessed to have such a great team of nurses who made me feel comfortable and treated me as if they were treating their own family! Much love!!
Response: Hi, Frank. Your feedback is important to us and we really appreciate you taking the time to share it with us. Thank you for the kind words and we hope you are doing well. Take care!

Joy D Murphy: When my Mother arrived to the GWU Hospital, she was in critical shape. The Medical Team in the ER worked on my Mother, took X-rays, CT Scans, etc., and took excellent care of her until she was admitted to a floor. Once my Mother was admitted to a floor, the entire Nursing Staff on 5 South, the physician assistants and the doctors took great care of my Mother. They were very informative, helpful, professional and most of all caring. This was my Mother's first time every visiting this hospital and I would have her go there again if she needed to. My family and I are so grateful for giving her all of the antibiotics and the professional care she need. Thank you GWU Hospital from the bottom of my families hearts!! Keep up the excellent work you are doing!!
Response: Hi, Joy D Murphy. Thank you for taking the time to share your kind words with us! Compliments such as these are held very dear to our hearts. We’re currently working on a staff recognition campaign and would like to share your kind words with our community. If we may include your feedback, please fill out the following form by visiting https://bit.ly/GWUHConsent . Thank you again for sharing your thoughtful comments with us.

Jessy Manuel: The staff had excellent bedside manner and were comforting and kept me well informed. I was very nervous as I had a prior surgery after which I woke up in horrible pain. I told the anesthesiologist and he reassured me before the procedure and stayed with me until I was in recovery to make sure that did not happen. Highly recommended.
Response: Thank you for the five stars, Jessy!

Vonda Lewis: I had in and out surgery here last week and I was really nervous but once I checked in and was called to the back to get prepped for it. My nurse came in then the doctors who were doing the surgery came in and introduced themselves and then their assistant and so on. I was like I really feel welcomed and at ease a little. When I got to the surgery room the room was nice and cozy they had soft music playing, everyone was so very nice and at that time I knew I was in good hands. I was not nervous anymore. From the time I switched doctors GW has always been on point with everything! I would definitely recommend this hospital and the doctors to any and everyone! They get 5/10 stars from me! Thanks GW😊
Response: Hi, Vonda. It is very thoughtful of you to leave us such positive comments. Thank you for taking the time to share your feedback with us. We hope you are doing well!

Leandra Brown: I just recently gave birth at GWU and I had an amazing experience. From the check in process to discharge and everything in between, I felt well taken care of. The Midwives are incredible! They are all so kind and knowledgeable and really attentive to your needs. I couldn’t be happier. All of the Nurses I worked with during Labor and after were awesome! They were super helpful and took such good care of me! Even though they had their hands full with lots of other patients, they were still very attentive, constantly checking in to see if I needed anything. I also loved working with the Lactation Consultant. She was so supportive and encouraging and I learned so much from her. It was such a pleasure working with her. I appreciate all of the staff (it’s impossible to name them all) for making my experience a great one.
Response: Hi, Leandra. Thank you for taking the time to share your kind words with us! Compliments such as these are held very dear to our hearts. We’re currently working on a staff recognition campaign and would like to share your kind words with our community. If we may include your feedback, please fill out the following form by visiting https://rptn.co/fRtBAaB8AQA. Thank you again for sharing your thoughtful comments with us.

Maury Edwards: Nursing staff were very caring and attentive, I would rate them five stars. However, they were definitely understaffed. My procedure required almost hourly post-op supervision, but that was a challenge give the nurses' workload. Post-op I was very alert and able to take care of myself to a certain extent, and I did so as much as possible to aleviate the burden on hospital staff. Someone in more critical condition definitely needs a caregiver to stay with them. Some items were in short supply: nurses scrambled to keep me supplied with 3L bags of saline and it took about 12 hours for me to get a pillow. Checking out was slow. The guy in the room beside me waited over 3 hours for release. Mine wasn't quite that long, but only because I kept gently nudging my nursing team.
Response: Hi, Maury. Thank you your review and for bringing your concerns to our attention. We'd like to follow up with you directly so that we can further address them. At your convenience, please provide us with your contact information by visiting www.gwhospital.com/about-us/contact-us. We hope to hear from you soon.

3. Howard University Hospital

354 reviews
Howard University Hospital
Facilities
5
Prices
5
Attention
5
Hygiene
5
Cleaning
5

Address: 2041 Georgia Ave NW, Washington, DC 20060

Schedule: Open 24 hours

Telephone: (202) 865-6100

Guy: University hospital


Review: "I have worked in many hospitals all over the country."

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Zina Jones: I was there this month. May 2022. The ER staff was efficient, patient and kind. The emergency room was clean, even the bathrooms were clean. Security was alert and understanding. My brother was a little loud and vocal and the security guard was very understanding. He said my brother is just worried about me. That was awesome. The staff that checked me in was ok. The triage staff was excellent.. Thanks so much for a job well done. The Doctor techs and nurses were professional and comforting.. Thank you so much

Evan Glassman: Not gonna lie when I was sitting in the waiting room with my head leaking from a huge gash I got from slipping on my own pee, I decided to check the reviews on google. After seeing the measly 2.4 stars, I was scared they were gonna make my cut worse or even forget about me. I was completely wrong. Service was efficient. The nurse was really kind and she stitched me up effortlessly. Would definitely come back if I slip on my own pee again. Thanks guys.

bria bailey: I don’t even know how this hospital is still open. My grandfather was having a heart attack and when they told him that they were taking him to Howard hospital he stayed home. This place has no empathy at all. The staff is rude. Lazy. Disrespectful. The emergency room acts as if you are an inconvenience by actually going there. Nobody has phone etiquette and manners. Whoever the man is running the emergency room has no business dealing with people. I legit hate this hospital and only go if I feel like Im dying. If you read this PLEASE GO TO SIBLEY HOSPITAL THEY ACTUALLY CARE.

Brandi Lawrence: Sad. Truly sad. Front door staff member was noticeably drunk. You could smell the liquor on his breathe, blood shot eyes, no customer service, talking with coworkers instead of leading patients and guest..and giving out wrong information at the front desk. Get to the floor advertised online for the Dr. Appt. it's wrong. Told by two nurses, I'm in the wrong building. Walk next door, and then was told, I was in the right building the first time. Go back to the hospital get to the Endocrinology department. This lady is literally losing her breathe and throwing up in the waiting area. We're signaling the nurses and front desk to assist. They were busy in their cell phones and talking amongst each other. This lady is literally coughing, chocking, vomiting NOTICEABLY. We're like please help her...one of brushed me off thinking I was asking to step in the hall. I'm like lady, NO someone is literally out here struggling to breathe.. HELP HER! They were acting clueless and sat there at least 2 minutes before they helped her to ER. It was the craziest thing I've ever experienced at a hospital. I won't be back. I wouldn't send a pet rat to this hospital. I'll just redo the whole Dr. appt at another facility.

Anonymous: I had my first born Son at this Hospital and I was spoiled. The Doctor's, Nurses and staff were extremely helpful that I thought this is how a woman that is pregnant should be treated. I had my daughter at Shady Grove, and boy, the differences were extreme. I thought the level of care at Howard will be expected at other facilities. The staff at Howard treated me like a real person, they were caring, accomodating and I felt I was treated as if I were one of their family members. At other hospitals, I was just another patient. Please do not talk bad about Howard, they treated me extremely well in a difficult situation.

Rhonda26: Good afternoon my name is Rhonda I am 3months pregnant on Sunday January 16 2022 I couldn't breath, I couldn't drink, couldn't eat, or keep anything down for 4days so I decided to attend the emergency room witch was Howard university hospital. When I arrive to the emergency room my husband and I we didn't know how the rules and regulations was we didn't know he couldn't sit in the emergency room with me . But nurse Tiffany was going make sure we found out very soon. At this point we sitting waiting to be seen! nurse Tiffany never told us he couldn't stay instead she go get officer Jones to come remove my husband witch I thought was a little extra . So as he quietly walking my husband out the door I said out loud but to myself that's why I like Washington hospital center better ...nurse Tiffany decided to say real loud from all the way behind the curtain she was working we'll why you come to this hospital if you don't like it go to Washington hospital. I said ms. I wasn't talking to you so please stop talking to me like that's your job she takes apon herself to go get doctor as if I was about to hurt her . To put me out the hospital the doctor didn't see what happen he didn't get both sides he immediately says get out I'm not working on you he was the only doctor there and they put me out the hospital as bad as I felt I just took the names down that's how I know who was involved. doctor Brian put me out and of course i had no choice but to go to Washington hospital center where I recovered and was treated nice . I never thought I would experience anything like that in my life. But I wanna thank officer Jones for being so respectful to a pregnant sick woman .

Shannon: I was referred to see a specialist by the specialist's former colleague. It's now clearer why I've NEVER voluntarily went to HUH. Upon arrival at the information desk, a new employee starting that day came to work with a hood bonnet on. I heard her say to the person at the information desk, "I'm a new employee starting today." I looked with raised eyebrows. I walked off to get the elevator, another young lady in scrubbs is waiting also. Once the elevator doors opened, she attempted to enter side by side with me, pandemic be damned. I get to the specialist office and check in. While sitting completing two forms, I witnessed the receptionist pulling messages off the phone left by patients via speaker for everyone in the waiting room to hear. Raised eyebrows in disbelief. When the nurse came in for pre-screening, she's taking all the information to the questions she asks by hand writing on scratch paper. I say to her, "how does these notes make it into my medical record?" She stated the doctor would put it in. I said, "Howard received a $40m donation by MacKenzie Scott and you're manually taking medical notes?" During my consultation with the Doctor I disclosed what the receptionist did letting the doctor know I'd never call there and leave a message because of what I witnessed. With my consultation closing, the treatment plan the doctor wanted me to start required lab work. I opted to get it done there to expedite the process, bad idea. Labcorp is their in house lab. Extremely small room, unprofessional phlebotomist. The one that attended to me was utilizing her phone (speaker) listening to music with her mask below her nose giving non-verbal commands as if I was supposed to know what those commands meant. This is why I DON'T go to GW, VETERANS, WASHINGTON or HOWARD hospitals.

Lamaria Washington: I go to this hospital cafe a lot and it is normally a pleasant experience but yesterday (5/15/22) I came and brought some grapes. After eating a few, I realized that some of the grapes had mold in them. I checked the label to see that these grapes were 10 days expired. I returned the next day and checked the other grapes and saw that the label had been removed so customers could no longer see the expiration date.

Shaunta Gilchrist: On March 13th 2021 I was scheduled to give birth to my daughter and we arrived on time and there wasn’t no doctor on the floor until the next morning. Following that they continued to want me to have a c-section which I refused. The bed I was on was broken and the feet rest didn’t work. Well during pushing my daughter out two days later the foot rest broke completely and my legs dropped while I was pushing which caused the epidural to turn and almost fall out. I know have severe nerve damage to my right leg and can’t feel it from the knee to the inner thigh. I have a lawyer involved and plan on going all the way. I had to stop breast feeding because of the medications they had me on. Absolutely horrible

jose Navarro: Do Not go here if you’re pregnant and planning on giving birth here!!!! I’ve been to L&D like 3 times for emergency due to pregnancy every time I go there they never find anything wrong I feel like they are just being lazy when I arrived to the L&D section all the nurses were in their phone didn’t even want to see me because they didn’t want to work at all. If anything goes wrong in your labor and delivery they won’t be able to find it. I ended going to Medstar hospital after going here an boom there was a Problem in my pregnancy like I suspected. So don’t trust this hospital at all they don’t care

4. Sibley

2 reviews
Sibley
Facilities
5
Prices
5
Attention
5
Hygiene
5
Cleaning
5

Address: 5255 Loughboro Rd NW, Washington, DC 20016

Guy: Hospital


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Tyler Brantley: This Hospital is wonderful, the staff are amazing and were a easy to work with. All the doctors were very respectful, that goes for the nurses other employees as well. If I were cold they got me a warm blanket.

Zhora Gotsman: My doctor was great in all areas. Very professional. However, the rest of the staff I had to deal with, seemed to be ignorant , not to say hateful. Also, billing system is terrible. Hope, never again.

5. BridgePoint Hospital Capitol Hill

99 reviews
BridgePoint Hospital Capitol Hill
Facilities
4.8
Prices
4.8
Attention
4.9
Hygiene
4.2
Cleaning
4.8

Address: 223 7th St NE, Washington, DC 20002

Schedule: Open 24 hours

Telephone: (202) 546-5700

Guy: Hospital


Review: "Friendly but doesn’t it’s a hospital without an ER."

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Donna K: If I could give 5 NEGATIVE stars this is the place....THE WORST hospital I've ever been too! The nurses here can't do there job at all like how did they even get there nursing license or even pass the exam? AND they have the nastiest DIRTY attitude. I thought nurses were suppose to have good hearts I don't know who's running this hospital but they definitely need a new one and correct the workers to be trained professionally. Also I know the pandemic doesn't help but seriously you're supposed to help patients and treat them with care. So disappointing. I've never dealt with such a bad experience. Hopefully, who's ever managing this hospital this review will help you to train your employees to be better.
Response: Dear Donna K, I'm disappointed to hear of the negative experience you had at our Capitol Hill location. As the Director of Patient Experience, I would really like to speak with you more regarding this matter. At your convenience, please reach out to me at the numbers provided below. I look forward to speaking with you soon. Sincerely, Carren Heinser Director of Experience BridgePoint Healthcare office: 202-870-7813

Lawan Young: BridgePoint Hospital Capitol Hill Hospital exceeding our exceptions. My mother had a great team of physicians, respiratory therapists, nurses, technicians, physical therapist, occupational therapist and case managers. We would like to give a special thank you to the 3rd floor staff. Nursing Supervisor Mr. Jalloh, Nurses Ms. Cynthia Pollack and Ms.Divya, Technicians Jason , Ms. Blake and Ms. Bailey, Phyiscal Therapist Aaron and Case Manager Mr. Lonnie the quality of care and dedication was exceptional. The team made an everlasting impression and we are forever grateful.
Response: Dear Ms. Young, Thank you again for taking the time to let us know how we did and for the kind review. I am happy to pass along your favorable comments to the team here at Bridgepoint Hospital Capitol Hill! Our team strives to deliver an excellent experience, and I'm glad you found this to be the case during your mother's hospitalization. If you have further needs or questions, please reach out. Sincerely, Carren Heinser, MSM Corporate Director of Patient Experience cheinser@bridgepointheathcare.com 202-840-7813

Kiesha Davis: This is the worse hospital. Wish I could give them a negative but it will not let you. Since my husband been there I have never seen a nurse or a dr come into his room. I leave message for someone to call me still waiting. They gave him pork when he does not eat pork. He is suppose to be there for PT the only thing that’s been done is walking around the elevator in which he still leans against the wall from time to time. Now they are talking about discharging him without the proper care. I come in there and do the nurse job with taken care of his womb care when they should be doing that.
Response: Dear Ms. Davis, I regret to hear that you had a negative experience with us, however i would appreciate the chance to turn your experience around. I am also disappointed to see your low star rating. If you could provide more information to me, so that I can have a better understanding of what transpired in order to rectify the concerns that you have provided in your feedback. Please reach out to me at (202) 840-7813 at your earliest convenience and I will try my best to restore your confidence with us. Sincerely, Carren Heinser, MSM Corporate Director of Patient Experience BridgePoint Healthcare email: cheinser@bridgepointhealthcare.com office: 202-840-7813

Phong Tran: I would like to take the time to give my sincere thanks to Mrs Elin who always was there for my daughter, she has taken care of my daughter for quite a while now and I appreciate her professionalism and commitment to taking care of my daughter. She is very respectful towards visiting family’s and patients. She is always there to help me when I need help and checks up on my daughter and my family on daily basis. I also appreciate the other staff members and how they’re so welcoming and I’m very grateful for everyone here. This is my genuine thanks to Mrs Elin and many other staff members, thank you for your service.
Response: Dear Phong Tran, Thank you so much for the positive review! I'm happy you found Nurse Elin and our staff as consummate professionals who were so supportive during your experience here at BridgePoint Hospital Capitol Hill. I'm glad that they were able to go above and beyond your expectations! Experiences like yours really keep us motivated to deliver safe, quality care and service ! As such, I am more than happy to pass along your comments to the team here at BridgePoint Hospital Capitol Hill!. Thanks again for taking the time to leave a review. Sincerely, Carren Heinser Corporate Director of Patient Experience BridgePoint Healthcare 202-840-7813

Karen Johnson: I applied for a job for which I have over 16 years experience in the healthcare industry as a Office Exective Assistant and then basically email me without any consideration for interviews or acknowledgement of my skills. Totally bad decision the recruting team has ever made, totally disrespectful and very worse decision. Where is the heart of your HR because I don’t see it. Too bad that the company didn’t once call or schedule just an interview opportunity. Can’t trust the interview and hiring process.
Response: Dear Ms. Johnson, I appreciate that you took the time to apply for a position with our organization. Rest assured, we receive many applications that are thoroughly screened from our competitive candidacy pool and while your application was not selected, we decided to pursue other candidates who we feel closely fit our organization's needs. Again, thank you for applying, I wish you all the best in your future endeavors. Sincerely, Carren Heinser, MSM Corporate Director of Patient Experience (202) 840-7813 cheinser@bridgepointhealthcare.com

Carla Nelson: Bridgepoint cared for my mom until she passed away on 3/2/2022. The staff became my family and was extremely caring for my mom. I visit often and bring them Strawberry Shortcake to show my gratitude, appreciation and love for my mom. THANK YOU BRIDGEPOINT FAMILY
Response: Hello Ms. Nelson, Your wonderful feedback and rating mean a lot to us. As such, I am very happy that we provided you with such a positive experience! Your satisfaction is our top priority. Thank you so much again for your feedback. I hope you have a great day! Sincerely, Carren Heinser, MSM Corporate Director of Patient Experience cheinser@bridgepointheathcare.com 202-840-7813

Charlene Burwell: Ms. Rosette my Nurse has been great taking care of me. When she's not here I am looking for her. Today I am being discharged and I would like to say I love you Rosette and thank you so much.
Response: Ms. Burwell, thank you for your positive review and generous feedback regarding Ms. Rosette, your nurse. We strive for 100% satisfaction, and it is great to see you had such a positive experience at BridgePoint Hospital Capitol Hill. Sincerely, Carren Heinser Corporate Director of Patient Experience BridgePoint Healthcare 202-840-7813

Jean Paul Hayes: Being in the hospital is difficult but when you have great workers it make your stay better. Three people that has gone above and beyond is Shalonda, Destiny, and Jason. Destiny is my housekeeper but when I needed my coffee warmed she did it for me. My PCT's Shalonda and Jason make sure I'm clean and whenever I call they are there.
Response: Dear Mr. Hayes, Thank you for taking the time to leave a positive review for the staff mentioned at BridgePoint Hospital Capitol Hill. I am super happy happy we met your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your hospitalization. Certainly, reviews like yours gives us deep motivation to continue to execute and ensure that that we provide optimum quality care and service to all our patients and residents alike. Thanks you again for the great review! Sincerely, Carren Heinser Director of Patient Experience BridgePoint Healthcare

tawana frankin: Officer Jordan is very professional, kind, caring and knowledgeable. Prior to my daughters arrival here and I called to ask a question she was just very calming and was able to answer the questions that I had. You can hear the gentleness in her voice when you call to ask a question. She is great! Miss Charisse Hatcher the patient advocate for my daughter upon my first visit she was very empathetic and she made me feel comfortable she greeted us very welcomingly and let us know who she was and how she was there to help serve us I really appreciated it especially when you come somewhere that you've never been before continue to keep both of them as members of your of your organization!!

LaMonica White: Some areas of BridgePoint have been updated and the facility is still undergoing renovations however the people make the difference here. While my brother was there, we had great experiences at every level of support from the Client Liaison who helped with the transition from the hospital to the Patient Advocate Sheresse Hatcher who remembered our names and helped us with a special circumstance for friends who came to visit. There were so many caring members of the team who were friendly and committed to his care including a few special to us… Dr. Singh, Nurse Mint and "Red" (hair), Physical Therapist Zee, Speech Therapist Allison, Technicians Sharonda and Bernice, and Case Managers Erica and Lonnie. Family and friends often said those are some pretty friendly folks there. My brother came to BridgePoint on a breathing machine and within the first 24 hours, he was weaned off, monitored and encouraged to keep improving at every level. They truly helped him get on the road to rehabilitation. Once he was eating solid food again, he honestly liked the meals and thought they were “rather tasty” to the point he didn’t even touch the outside food we brought. My brother was so pleased with his experience, he wanted to thank everyone and has tasked me with sharing his appreciation with his entire care team.

6. MedStar Georgetown University Hospital

528 reviews
MedStar Georgetown University Hospital
Facilities
4.5
Prices
4.6
Attention
4.9
Hygiene
4.2
Cleaning
4.6

Address: 3800 Reservoir Rd NW, Washington, DC 20007

Schedule: Open 24 hours

Telephone: (202) 444-2000

Guy: University hospital


Review: "This hospital stood out so well compared to others."

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Meia Harris: Comparing my visit to this ER with other hospitals in the area, this is the worst one yet. I was accompanying a sick family member to the ER when I began to have a severe panic attack. I was thus admitted for psychiatric care. I was fortunate enough to be admitted right away alongside my family member (we did arrive via EMS so I'm sure that had something to do with it). My nurse, I believe her name was McKayla, was the only positive during my stay. She was so kind, hardworking, and somehow managed to be attentive to my needs despite being very busy. Unfortunately the doctor did not come see me once, nor was I given any psychiatric assistance. In fact, my discharge documents showed alcohol intoxication as my reason for admittance. I wasn't aware that having a couple drinks earlier in the evening would cause them to assume I'm drunk. God forbid you have any mental illnesses- they apparently don't exist in this hospital. All they did was take my vitals twice over the course of about 3 hours and then I was discharged. Can't wait to get this bill in the mail! I spent a lot of time in the waiting room and I was extremely shocked at how the staff ignored patients. Women were moaning in pain and vomiting, but the nurses and techs didn't bat an eye. They casually conversed with each other and didn't seem in much of a rush to help anyone. I've never worked in a hospital so I am not aware of the nuances or how an ER operates, but this definitely did not feel right. I would suggest going to a different hospital if at all possible.
Response: Meia, we are very sorry for your experience. We always strive to provide a supportive care environment for our patients. We'd like to reach out to you for more information and to discuss your concerns in greater detail. If you're willing, please fill out our secure online patient feedback form: http://bit.ly/mshpff. We hope to speak with you soon and will do everything we can to help.

Renuka C: My experiences at Medstar have been very good so I keep coming back. The staff are efficient, the providers are knowledgeable and skilled. An outstanding patient-centered system where the doctors listen to your concerns and take their time to answer questions. I trust them to keep me healthy. A few parking options: hospital garage, paid street parking (up to 4 hours), and free street parking (2-hour max and about a 7 min walk). Highly recommend these professionals!
Response: Thank you so much, Renuka. It always means a lot when someone takes the time to let us know that they had a 5-star experience with us. We will surely share your kind words with our team. Thank you for your trust and for choosing MedStar Health!

N K: If I could give a million minus stars, I would. I’ve lived in many developing countries, I was always better treated or received better care than in this emergency room. People had seizures in front of me and other patients had to point out because nobody seemed to care. It’s unbelievable that this is a major private hospital in the capital of the richest country in the world!!!!! As stated in most comments here, I do not understand how this emergency room is allowed to operate!!
Response: Thank you for your review and feedback. We are very sorry for your experience. We are committed to our patients and would very much appreciate the opportunity to speak with you to discuss your concerns in greater detail. Please send us your contact information by filling out our secure online patient feedback form: http://bit.ly/mshpff. We will do everything we can to help.

Mexi Lead: Came with my wife to receive care at around 6 pm and it's 11:30 pm and she's yet to be seen at the emergency room. The speed and lack of care is clear, it seems like the place and staff allow for the place to fill up without attending to people. We will most likely skip this ER in the future if possible given the lack of attention. The staff in the front desk seemed resigned to provide this type of delayed service, management truly needs to address these challenges and provide better health care service to its clients. Even her doctor called to try to speed up attention but that did not seem to help. If you are having an emergency, look at different options if you can.
Response: Thank you for sharing your concerns. We’re very sorry for your family's experience and understand how stressful it can be to wait to receive medical care. Our teams do their very best to treat our patients in a timely manner while providing the highest quality of care. We’d like to have a member of our team reach out to you and your wife to discuss your experience. If you’re willing, please fill out our secure online patient feedback form: http://bit.ly/mshpff. We hope to have the opportunity to speak with you soon.

william hutchinson: (edit: it took 9 hours to see a doctor. Got there at 8pm left at 6am.) told it would be a 3 hour wait. Told we could not leave for 2 hours and come back. Had better service at an Outback Steakhouse. At least Outback gives you a buzzer for when it’s your turn….
Response: Thank you for your review, William. We are very sorry for your experience when you came to us for care. We truly apologize for the long wait time and for any frustration. We'd like to reach out to you for more information so that we can look into this as soon as we can. Please fill out our secure online patient feedback form: http://bit.ly/mshpff. We hope to speak with you soon.

steven chapman: My wife had a 2 day surgery and will be staying in the hospital for a couple more days for recovery. The surgery center staff and her floor nurses were amazing, informative, and understanding. My issue is the hospitals ridiculous visitor policy of 11-7 and the front desk clerk that ran down the hall to stop me after 16 other workers said I’m good. On the first day we showed up at 8 for the survey and I wasn’t able to see her in her room until 6:45pm as that’s when the surgery/recovery wrapped up. I got a solid 15 minutes with her before having to leave. Next morning I wasn’t able to see her until 11am and they wheeled her out for surgery at 11:30. I grabbed some food at the chic-fil-a and sat outside at the picnic tables(didn’t have any to sit in over crowded waiting area for 6 hrs) near the surgery center. When the surgery wrapped up and they informed me she was heading back to the room, I was denied entrance by the front desk saying it’s their policy to not let guest leave and come back. I never left the campus and and was literally sitting where the whole staff goes outside for lunch, but had to go to the main entrance to get back in the building. I guess I could have just sat in her room alone for 6 hours but I didn’t think there is a lack of common sense in a facility where we were forced to visit because this is the only hospital her doctor preforms surgery in. Also traffic around the hospital and parking is a mess. But it’s cool because you have to pay for that excellent service.
Response: Steven, thank you for your review. We value your feedback and appreciate your taking the time to share it. We are very sorry that you were not satisfied with your experience. We always strive to do everything we can to make sure that our patients and their loved ones feel supported when someone is hospitalized. We take your concerns seriously and would like to reach out to you for more information and to see if there's anything we can do to help. If you're willing, please fill out our secure online patient feedback form: http://bit.ly/mshpff. We hope to speak with you soon and will do everything we can to help.

Alex E: Not sure what is going on but this ER is changing for the worst. My first two encounters were wonderful, I felt like my concerns were answered and I was comfortable. Yesterday I arrived with stomach issues and, long story short, was given a CT scan and bloodwork and then sent away without genuine answers. I still feel awful a day later. There are also way more beds now in the ER, which shows me MedStar is only concerned with money. The floors were filthy and the bedding had a stain!
Response: Alex, thank you for your feedback. While we're happy to hear that your past experiences have been great, it's disheartening that this was not the case during your most recent visit. We truly apologize and have shared your comments with the most appropriate leaders on our team. We'd like to reach out to you to discuss your concerns in greater detail. Please fill out our secure online patient feedback form so that we can be in touch as soon as we can: http://bit.ly/mshpff. We hope to speak with you soon.

Virginia Donnelly: Personnel are Always professional and courteous. I trust the Doctors I encounter. I had breast cancerin 2012 went through lumpectomy, radiation and closely followed by my oncologist for more than 8 years. I have a friend whose 12 year old daughter who was diagnosed with ovarian cancer at Childrens hospital. They took my advice and came to this hospital for a second opinion. They decided to continue her treatment at Georgetown Univ Hospital because of their communication, explanations and atmosphere with the child and parents. The child is happier, understands what is going on with her body and has been able to return to school.
Response: Virginia, we appreciate your kind words so much. We know that a cancer diagnosis can be very difficult. We always strive to do everything that we can to make sure that our patients and their families are receiving the best care and support. It's our honor to be here for you when you need us. We wish you and your friend the very best.

michelle Hargrave: Went in stating that I was possibly having a miscarriage...sat in ER and still received no help. I was having trouble staying conscious. I finally had the last straw and left after an older man came in via ambulance and he instantly went ahead of me because he had a small cut on his head...now mind you he was elderly but he never blacked out from his fall. He fell because Paramedics said he was drunk. So apparently a drunk man's life is more important than my unborn child.
Response: Michelle, thank you for your review. We are very sorry that you weren't satisfied with your experience. Our patients are our top priority and we are committed to doing everything we can to make sure that our patients receive timely care. We take your concerns seriously and would like to reach out to you as soon as we can for more information. Please send us your contact information by filling out our secure online patient feedback form: http://bit.ly/mshpff. We hope to speak with you soon.

Paulaa Mason: I wouldn’t suggest this hospital for young inexperienced first time black moms. I’m 28 and I was told this was a decent hospital however I was given poor care by the staff here. It was one point for 3 months I wasn’t seen by my doctor and was only getting ultrasounds monthly. I didn’t know any better or know I was supposed to see a doctor and the ultra sound people. However once I found out I made an appointment and was seen that day. The down side to it I got a VERY nasty nurse who did the bare minimum and even had an attitude. I understand they say that some students practice and are involved but I don’t need anyone learning anything trying to help me. Especially when I’m not fully aware of what’s going on. Even now I’m in my 7th month I’ve yet to get a proper due date, measure or weigh my baby or 70% of what I’ve recently learned should’ve been done by now. I just pray it doesn’t affect my son in the long run. I would switch hospitals but it’s too late and when I tried the place I was going said they had to start everything from scratch and that’s just a huge inconvenience. So if it’s your first child and you don’t know what to expect please don’t come here. These people don’t care, they just wanna collect their check and go home. (I also hate to be this way however I witnessed with my own eyes how the attitude of a white Women changed versus helping me. Than when a white couple came up who was after me and it was a major difference.) I asked to speak with the BOA but they said that department didn’t have one. And only said I could talk to a women was was in charge of the shift. However that was unhelpful and nothing was fixed. I’m extremely disappointed in the care I’ve been getting and the lack of help my child has been receiving
Response: Paulaa, thank you for your review and feedback. We are very sorry for your experience and would like to contact you as soon as we can so that we can make sure your concerns are addressed. High quality care is our top priority, and we are committed to treating each patient with the highest levels of respect and professionalism. It's very disheartening to hear that this has not been your experience. We take your concerns seriously. Please send us your contact information so that we can be in touch with you as soon as we can: http://bit.ly/mshpff. We hope to have the opportunity to speak with you soon and will do everything we can to help.

7. United Medical Center

188 reviews
United Medical Center
Facilities
4.2
Prices
5
Attention
4.1
Hygiene
4.9
Cleaning
4.1

Address: 1310 Southern Ave SE, Washington, DC 20032

Schedule: Open 24 hours

Telephone: (202) 574-6000

Guy: Hospital


Review: "This is the only hospital I've ever had an over night stay."

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lucky joeyoung: The worst experience I have ever had in a hospital. The people working the ER called security to force people out fur to them being upset for sitting here for hours. From injuries to Covid there was no compassion for anyone here. The staff behind the glass laughing while people are yelling in pain. Security is three deep trying to intimidated patients. The RN is walking around telling people it will be another 3 to four hours before being seen and most including me have been her for 3 or more hours already. Then they all go to the back as you say they are mad at us for being here. Enough is enough DO NOT COME TO THIS ER FOR AM REASON.

Jonelle Lewis: Blood on the floor. Actual blood. Told staff and was told that she was “aware” that is was there and that she cleaned the bed sheets but left that there so EMT could see that they didn’t properly do their job. Understandable that she wanted someone to know they aren’t working up to expectations, but why service that room until it was properly cleaned. And lets not forget to mention i registered at 4pm and didnt leave until 11:30 pm. Never visiting this hospital again. ESPECIALLY not on my death bed

Stephanie Williams: If I could give this hospital zero stars I would. it’s is so sad that this is the hospital serving our Ward 8 residents. No one deserves the awful treatment that is given in this place, it’s embarrassing to call this a hospital. My mother was admitted here for a week and was humiliated and disrespected by the nurses here. I witnessed first hand while On FaceTime with mom , nurse Martina shouting at my mother who just needed help walking after a major abdominal surgery, she raised my mothers blood pressure while my mom already had difficulty breathing. The patient in the same room told the nurse to lower her voice and that it’s not okay to yell at my mom. On another occasion, Numerous times my mom pressed the nurse call button for help because her oxygen was so low and no one came. I had to literally call the hospital at 1 am to get someone to go to my moms room and help her. There is so much more I cannot fit in this review but our family will be making a formal report on the following nurses with the worst bedside manor I’ve ever seen: Linda Briscoe, Nurse Martina, Nurse Diana. Disgusting hospital!!!

Danni Buchanan: My father died here coming from Bridgepoint National Harbor (a joke in itself). WHY they would send their patients here I’ll never comprehend! I spent 12 days begging for his body to be released from this roach motel but Dr. MoMoh was MIA. The medical examiner called ME asking for a rundown because the doctor was no where to be found. I finally tracked him down in his fancy Maryland office to remind him of his obligations at UMC. The people of SE deserve so much better than this!!! This was in January 2021 and I am just getting the energy to write this because I know none of you really care and it won’t change until someone?? intervenes. So please save your generic “sorry for your experience” comment. You’re not sorry and I’ll advocate for better treatment in these funding-starved areas every change I get. Pathetic. Disgusted. So sad!!

A Gordon: I don't understand why there are no visiting hours at this time. It makes no sense if DC is open Schools office restaurants and other hospitals why is this hospital enforcing no visitors due to COVID-19 which is what family out of state is being told. It does not look good the website regarding visitors has not been updated since March 2020. So confusing.

Steven Hurt: These one of the worst hospitals in the world no one works I just got in to a car accident and they had me waiting for five hours then they switched shifts and told me they dnt knw when I will be seen so I lift and went to a different hospital and I came in on a Stretcher

Jasmine D: This is the worst hospital on my life! My father passed away and we are still waiting over a week for a death certificate! Really making me think they didn’t even try to save him when he was living! Everytime we call them the receptionist send us the a automatic teller knowing that it’s gonna hang up! They’re very inconsiderate and unprofessional! If I could give this hospital less than a star I would! If you or a family member on the verge of death please avoid this hospital at all cost! If anything they’ll kill you! I wish I could report this hospital as a whole! It needs to be shut down immediately!

Dave Frey: Dr. Balhara is an exceptional, caring and patient doctor. He has very strong and clear communication skills. Most importantly, he built a strong trusting relationship with my son who received great care and attention. His guidance and advice were priceless guiding me towards his next steps to a full recovery. Multiple times a day he provided status helping us through very sad days. We need more outstanding doctors like Dr. Balhara!!

Jonathan Smith: I have been here since 1pm 6/2/2022 9 hours in the emergency room smdh the last time I was here they said I have a blood clot stopping the flow of blood to my intestines killing me that was 3 weeks ago so you don't hear from me call a lawyer I have sent a copy of this review and report to all city council member Ward 8 my good friend Trayvon White

Aaron Plowden: I went to the emergency room there and This is by far the worst hospital ever! I went in at 12 and was there until 4:30. They claim they called my name three times and then they told me I would have to start all over because they cleared me out the system. They claim she called me three times but I guess I didn't hear cuz I was sleep. I was only sleep for like 30 mins at the most. They had patients in there crying, ppl was sleeping on the floor. The staff is so nonchalant about everything and not compassionate to say the least. Security was escorted ppl out the hospital but they coudon't have someone wake me up when my name was called. The tall man at the front desk was very unsympathetic, he told me I was knocked out and I'm like I've been waiting since 12AM & it's now 4:30AM! It was ppl that came in after me that was seen before me. I WILL NEVER COME BACK TO THIS HOSPITAL AGAIN AND IF ANYBODY KNEW BETTER THEY WOULDNT EITHER! This hospital needs to get shut down or hire a WHOLE NEW STAFF!

8. Sibley Memorial Hospital

290 reviews
Sibley Memorial Hospital
Facilities
4.5
Prices
4.4
Attention
4.5
Hygiene
4.6
Cleaning
4.1

Address: 5255 Loughboro Rd NW, Washington, DC 20016

Schedule: Open 24 hours

Telephone: (202) 537-4000

Guy: Hospital


Review: "Another junk hospital which is solely profit oriented."

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Anna Katt: We just arrived home from receiving excellent care from Sibley’s Labor and delivery department. Everyone involved at every stage of the process was so kind and helpful, including the room service staff and environmental services. I couldn’t have asked for a better group of people to support us during the process of welcoming our first. Really appreciate all of it considering the current challenges faced by health care professionals during this pandemic.

Erin Taylor: I had such an amazingly positive experience at the Sibley ER yesterday and had to write a review. The triage nurses were really fantastic and caring. They stayed calm even though it was a hectic day and they were so kind. I especially appreciated them because I passed out in the ER and they were so kind when waking me up and helping me feel better. The ER nurses (Alex and Liz) were amazing! So helpful and kind and attentive. They really lightened my mood because they were so kind and caring. They also took the time to explain everything to me and really make sure I was okay. This was amazing to me because I knew the ER was very busy that day. The doctor, Dr. Eltaki, was absolutely fantastic. She was so smart and caring and made me feel really cared about and important. She also really took the time to explain things to me. I really really appreciated her!

Ronald Willis (Toke Masta): This was the worst experience I’ve ever had at an emergency room. But still very worthy of 5 stars. I was in at 9:30a. They drew blood at 10:15a. I didn’t get into a room until about 4p. I watched literally every person in the lobby get called back before me. By the time I go in a room. There were no familiar faces. A supervisor came out around 3:15. And I explained to her what I came for. And how long I had been waiting. She assured me she would look into it. And about 45 min later, I had a room. Once in the room. The nurses jumps into action. I got my cat scan. Nothing unusual. And they did what they needed to do. Once complete. I did have to wait an unusually long time for my discharge papers. But when I asked what was going on, I was out within 10 minutes. The staff was very overwhelmed but the people, the attitudes, the trash talking. But nobody lost patience. Everyone did the best they could. And even though it took a while. I left happy and satisfied with how the day was spent. Kudos to the entire ER staff at SMH! Thank you!

Teri Coates: I normally don't write reviews but I had to take a moment to voice my appreciation for this facility and their services. We delivered our son at Sibley in December 2021 and had a wonderful experience. The facility is beautiful and clean, the doctors and staff are extremely professional and caring, and they went to great lengths to customize my and our baby's care based on our specific needs. PS - This is not a factor in choosing a hospital but the food is delicious. I thought we would order delivery food daily but we ended up not wanting to because the choices and quality exceeded our expectations. I would highly recommend Sibley to anyone looking for a clean facility, professional and caring staff, and an overall enjoyable labor and delivery experience. Thank you Sibley!

Karen Luttrell: I just has surgery here at this hospital. My third surgery in 5 months due to breast cancer, but the first time I had surgery at this location. The staff in both pre-op and post-op went above and beyond to take care of me. My anesthesiologist was fantastic. I generally get very sick from anesthesia, but not this time. I greatly appreciate courtesy, kindness and care I received. I would highly recommend them!

Lazaro Solorzano Jr (LLL1424): I use to love this hospital but after yesterdays experience with my mother, never again! She came in with intense coughing and were informed of a 4 hour wait. We know there's a world wide pandemic going on so we agreed to the wait. 4 hours became 10 HOURS. She got x-rayed after 5 hours and we had to wait 5 hours for results. RIDICULOUS. HORRIBLE communication. No ones name was called for 1.5 hour periods. There was a girl in the room with intense pain that was not attended for (she was black) and this young white male comes in with a fever and he gets seen immediately with BOTH his parents in the waiting room and sent to the back. My mom got treated poorly because she couldn't speak English while doing her x-ray but the rude technician. 3 PEOPLE LEFT AFTER WAITING 5 HOURS. Heres the kicker, the security officer on site during the evening in the ER is a terrible human being. My dad was with my mom and I was translating and after 9.5 hours of waiting, this "security officer" decides to enforce a rule we were unaware of especially since we were there for 9 hours......the rule was "only one person per patient being seen". We completely understand but why enforce this after 9 hours. We were so drained. Why wasn't this communicated and enforced to the other family? I will NEVER recommend this place again. Do better. Communicate with your patients outside waiting, attend to those who are pleading for assistance. BE CONSISTENT. EVEN DURING A PANDEMIC. DO BETTER.
Response: Hi Lazaro - we're sorry to read about your experience and appreciate the opportunity to resolve concerns and learn about ways we can improve our services and communication. Please contact our Patient Relations Department by filling out this form: https://jhmsecure.johnshopkins.edu/the_johns_hopkins_hospital/services_amenities/form.html, or, if you would like to speak with them, please call 202-537-4267, M–F, 8 a.m. to 4:30 p.m.

Dee Domingos: This hospital is beautiful! Although the ER wait time to get a room was a little long, everything else was worth it. My dad was a cancer patient here and stayed for 2 weeks before being transferred to a hospice center. The food is delicious! I stayed every night for 2 weeks and they never had an issue with it! The doctors that worked with my dad were absolutely great! They listened to everything he had to say and WANTED to make him feel better no matter how much time it would take. All the doctors were friendly, caring, upfront and treated you like we were royalty! The nurses.. WOW! I've never met a group of nurses who truly care about their patients. Sophie, Mary, Lola, Maddie, and Gracie are a dream team to have! These women truly are angels! You can see they love their job and taking care of the patient to all extremes! They made my dad feel so safe during his stay. We can't rave enough about them but they deserve to be recognized for how amazing they are! We had a great experience here! Not all hospitals will be perfect, and wait times are normal, but to find a group of doctors, nurses and great food.. now that's hard to come by! Thank you all for everything you did for my dad and our family!

Karen Carney: My son had to have his appendix removed on Thanksgiving morning! Everyone we dealt with was cheerful and helpful. The surgeon was top notch. The hospital was a great facility. We couldn't have been happier.

Emalee Jimenez: This hospital needs to be seriously investigated for negligent patient care and no standards of cleanliness. This is a liability and I wouldn’t be surprised if they’ve been sued for negligence in patient deaths. I will be contacting more people because of this. Took my friend to the ER because she was having extreme abdominal pain that probably occurred because of a gluten allergy attack. The staff kept asking if she had drank or smoked weed recently, probably trying to really push to see if it was just a hangover. The staff was extremely rude and aggressive and caused her even more pain at times. The ER was less than half empty when we were there but somehow they took 2 hours just to give her an IV. As they were getting blood samples I guess the phlebotomist was too lazy to get a separate cart so she just used our table with all our personal belongings on it to do her blood work. The picture shown was AFTER the lady took the 4 blood viles off the table. She looked confused and didn’t know which vile went in which bag , and even got BLOOD on the table near our stuff!! Didn’t bother to clean up the spilt blood. I had to wait another hour just to get somebody’s attention to ask for gloves and wipes to clean it up myself. After 3 hours, and complaining about 2 or 3 times, they gave her morphine. Still rough and aggressive. We were fed up and just told them we wanted to be discharged. We waited another HOUR AND A HALF. At this point we’ve been in the ER for 4.5 hours. Nothing was done. Nobody was helping. Still haven’t seen any doctor. We pulled out the IV ourselves and walked out and went to another hospital. Wasted so much time and actually caused more pain. Please don’t come here
Response: Hi Emalee - we appreciate the opportunity to resolve concerns and learn about ways we can improve our services. Please contact our Patient Relations Department by filling out this form: https://jhmsecure.johnshopkins.edu/the_johns_hopkins_hospital/services_amenities/form.html, or by calling 410-955-2273, M–F, 8:30a to 5p.

elijah: I’ve always had positive experiences at sibley but not this time. I’ve been sitting in the er for 9 and a half hours. I’ve had my blood drawn and and IV put in and left to sit in the waiting room this whole time. I am an amputee (amputation done at Sibley) and I have an infection. I was admitted last week for 3 days for IV antibiotics and sent home with 5 days of oral antibiotics even though I told them I cannot take oral. I vomited the oral antibiotics for 5 days and am back at the hospital because my infection is still there. Everyone that came into the er after me is gone. They say they are going by acute cases but leaving me in the er for almost 10 hours (and counting) makes me feel like I don’t matter. I’m extremely upset and feel neglected.
Response: Hi Elijah - we appreciate the opportunity to resolve your concerns. Please contact our Patient Relations Department by filling out this form: https://jhmsecure.johnshopkins.edu/the_johns_hopkins_hospital/services_amenities/form.html, or, if you would like to speak with them, please call 410-955-2273, M–F, 8:30 a.m. to 5 p.m. Thank you.

9. St. Elizabeths Hospital

34 reviews
St. Elizabeths Hospital
Facilities
4.6
Prices
4.3
Attention
4.7
Hygiene
5
Cleaning
4

Address: 1100 Alabama Ave SE, Washington, DC 20032

Telephone: (202) 299-5100

Guy: Psychiatric hospital


Review: "Thank Elizabeth hospital is for the mentally and criminally insane"

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Charles Robinson: Is there any vacancy in always looking for a second home 🤪aka houseofmadness

dia johnson: The staff is horrible! From the moment you enter into the facility. They act like they don't want to do their job. Music blasting at the guard post, to the point the guard could not hear me but refused to end her jam session. I waited almost 2 hours to see a loved one. It's like one hand doesn't know what the other is doing. Hire qualified, professional people. Customer Service matters! Please hire new security guards. There is only one professional guard on duty in building 1 at the desk. Everyone else needs an evaluation.

Angelic Applewhite: Emmanuel Tucker MT was extremely rude to me just now! He was upset because he was supposed to be off work at 9:00 am. So I guess he’s taking everything out on other people who are calling to do an important job! He needs to be counseled on his behavior or he needs to get a new job elsewhere. Because telling me “oh whatever” and telling me how bad your day is has absolutely nothing to do with me. I expect to hear from higher up on this matter!

Timothy hinton: Best Artwork, I've seen...👀...,🕵🏾

Timothy Hinton: They are getting it Ready!I can’t wait! 🤪💪🏾 👨🏾‍💻🏘....?! #2024?#NewHome?🤔

Tereza Farid: Horrible experience with the security officer the Bk lady with the glasses, she yelled at me because I want her to let me go, she blocked the exit with the orange cone, very bad attitude with the visitors,they need to hire new guards more professional,they make people sad and frustrated.

Antonio Reybol: We wish to Thank Mrs Jones Security Reception for her professionalism and compassion. Also, Security Officer Sanders. We came from California, in regards to our Son's health. Your staff are people of great morals and values. Thank you all.

Lisa Hults: Scary Place

Holly Seibel: Even giving one star is a stretch. The staff has no consistency with their front desk security. One thing that is consistent is their unfriendly attitudes and service to both visitors and patients. The lack of communication within their staff is appalling.

Jack Cohen: I got touched in the back closet

10. Children's National Medical Nphlgy

55 reviews
Children's National Medical Nphlgy
Facilities
5
Prices
4.1
Attention
4.5
Hygiene
4.2
Cleaning
4.4

Address: 111 Michigan Ave NW, Washington, DC 20010

Telephone: (202) 476-5000

Guy: Children's hospital


Review: "I love Childrens hospital."

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Crystal Mullens: I try to call every year to speak with and thank the nurses who actually got us through the guilt, anguish and helped me stay sane during my stint at Children's. They were the best ever. They kept me sane while my son was so very ill. They went above and beyond and took excellent care of my son, Dawson. Jenn, Heather and Sarah. You all are the best ever. Our son has grown into a terror from hell and we love every moment of it.

Leah Thompson: I was nervous while driving in after seeing the low rating but I noticed most complaints were due to the time spent waiting. Well today I spent 11 hours in the ER and while that’s a crazy amount of time my son was so well taken care of that I don’t care. Every option was explored and there was no being referred to other places because all specialist are under one roof. 100% recommend making the trip into DC for child emergencies if you’re able. The staff was wonderful❤️

LeAnne Wheeler: I've visited this hospital several time and I have experienced several doctors and specialists and each and everytime has been excellent. ER wait times are long but they are long at every hospital but when it comes to children waiting 3 hrs+ is devastatingly long for any parent. My family and I have gotten quality care each time. I'm leaving off 1 star because they NEED more locations in Southern MD. Most of their specialists are located further North and driving from Southern MD to Silver Spring is a chore. It's a great hospital.

Chaturbhuj bhojwani: Very good hospital for children my daughter had a eye surgery here.She was the patient of Dr. Jaffar.

Patricia Carter: My 6 month old daughter got stuck with a needle 7 times because other places “couldn’t get a good stick” when we went here, she got it on the first stick, no problem. We were in and out, with hardly any fuss from the baby. Kathy Hawkins, specifically, was absolutely amazing. Extremely attentive to not only baby, but myself and her dad as well. If we ever need blood work done for our daughter, we will absolutely make the 2hr trip to come here again!

blahblahblah mememe: The waiting times are horrible. As other bad reviews said yeah, you are going to be waiting anywhere from 1-6hrs. One time I was literally only coming to get my son the flu vaccine. Nothing else nothing more. Just get the flu shot and go home.We were waiting after being put in the patient room, for 3hrs. It was a nightmare. I was so disappointed because...hello!! ppl have lives and things to do. But my regular visits for my new baby have been an hour and a half. Today we had appt at 2:50pm left out 4:30pm so bout an hour and a half. Emergency room hours man when my son was a baby I remember being in the hospital for hours like 5+hrs. This was years ago before covid. So yeah you're always going to be disappointed with the waiting time. Other than that staff are friendly, polite, apologetic so they understand the wait is crazy. Idk I think it's just severely understaffed. You can't make more ppl become doctors. That's something most ppl can't afford and don't have the patience or even the real mindset to do so we kind of just gotta roll with the punches. I try to keep a patient attitude cus if I don't I'd be very aggressive and irritable. And that doesn't speed anything up or make the situation any less negative. So go in with a positive attitude and deep amount of patience.

Kristina Tipps: My 3 year old had a T&A last week and majority of the experience, particularly the recovery period, was not handled well. First, signage inside and outside the hospital is terrible. I drove around 3 times before calling to have someone guide me to the parking garage (she obviously had done that many times before). Once you get inside, you are told to go to the second floor surgical check in center, no one tells you that you must check in first on the first floor. There are no signs for the surgical center whatsoever. You'll need to flag down a staff member in the hall to lead you there. How can a hospital not have clear signs? All the parents are walking around aimlessly looking for where they need to go. I was told ahead of time that I'd have to stay overnight for my daughter to be monitored. This was fine. However, it was never explained that this overnight stay was as an outpatient in a recovery center. That is TOTALLY DIFFERENT than being admitted to a hospital room. The recovery center has curtain doors on one side of each room (fine for a staying a few hours). The nurse said she would try to find a room with a door for us, since we would be there overnight. A room with a door meant that one side of the room was a clear sliding glass door with a very thin curtain over it so all the light shines in the room. The bed that my 3 year old had to sleep in constantly vibrated, filled with air and then released the air. She was absolutely terrified of the bed and wouldn't sleep in it. I asked for another and was told I wasn't allowed to have a regular bed that didn't move because this one stimulated the muscles. What does that even mean for my daughter who had tonsil surgery??? So she slept on me the entire night...same thing as sleeping in a regular bed so it made no sense. Not to mention there was a loudspeaker on the wall so any announcement in the recovery center went booming through our room! How do you expect a 3 year old, or anyone, to rest and recover like that? Someone really needs to explain to parents that an overnight stay is not a hospital stay and there is nowhere to sleep, your child's bed will move the whole night, and you'll constantly be awakened to beeping machines and loudspeaker announcements. The nurse also accused me of removing the wires on her blood pressure cuff, which I did not do! Everytime she moved the wire would snap off the cuff and cause the machine to send a blaring beep throughout the room. Half of the time no one came to check on us, which is the whole point of the loud beeping alert! I would need to put my kid down on the bed she was terrified of to find someone, hoping she didn't freak out while I was gone. The ECT wires also kept falling off when she moved, so we had the same problem with that. After a few times, I watched how the nurses stopped the machine from beeping and started doing that myself. When they said discharge was 5am, I could not have been happier. I sat in the chair the entire night counting down the minutes and pausing the monitor alerts. There were other small things that I won't get into, but hopefully what I did say will help another parent plan better for their surgical experience.

Jennifer Alvarado: Best hospital for childrens. My daughter has had 56 surgeries during her 4 years of life,and everyone has been wonderful! I love Childrens hospital. From specialty doctors to pediatricians,nurses,radiology,clerks,social workers and other workers have been great! I love this hospital and will always be grateful! Parking is a little tough at times so it’s better to always leave an hour before your appointment. Thank you Childrens hospital.

Lisa Taylor: The “1” review is only because of our wonderful nurses. Poor attending gastroenterologist and resident problem-solving and diagnostics. They didn’t verbally communicate critical MRE results. Infection control issues with C-Diff after testing and “see it all the time there”…sanitize your equipment! Significant financial hardship with med school level care!

Marbel Panameno: I took my son there because he’s had a bad cought and the place was so dirty and there was even vomit on the floor and it took them over 10 mins to come clean it up. You would think the attention towards children would be good after all it’s called children’s but its bad and it took for ever to be seen, We waited over an hour in the emergency room before they brough us in…. Overall if I would have known about the attention in this hospital I would have taken my son elsewhere, not going there again.

11. Washington DC VA Medical Center

350 reviews
Washington DC VA Medical Center
Facilities
4.8
Prices
4.4
Attention
4.2
Hygiene
4.5
Cleaning
4.3

Address: 50 Irving St NW, Washington, DC 20422

Schedule: Closed ⋅ Opens 8AM Thu

Telephone: (202) 745-8000

Guy: Veterans hospital


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Tri Love: For the most part my experience with the VA have been good. Sometimes the call and appointment lines take forever and hang up, and sometimes the personnel I speak to are grumpy but overall the service is good, the ER is relatively efficient, I can reach my Dr or their team with ease, and, aside from one ER incident with a certain Dr. I feel heard and well treated. My medications come fast, and the variety of programs is nice. Thank you for your service !

Venom DM: The VA wants you to call to make appointments but it's easy to be on hold for more than 30 minutes before you're disconnected. If you do go in to help get help desk staff (like in the lab on the first floor) in many departments will just look at you. No "Hello, how can I can help you?" Nothing. They just stare at you like you're interrupting something more important until you break the ice. This DC VA is consistently the lowest rated VA in the nation for a reason.

Ashton: My first experience in the cafe was terrible. Taco Tuesday at 12 noon they run out of 5+ items that up make the taco bar. Only meat, cheese and lettuce was left. The problem escalated when the cashier told me I was “entitled” for inquiring about a discount considering they discounted the food. He said “well, you still ordered it”, and even tried to charge me more than the set price. When asked about it he said he was told to charge that price yet adjusted the total to the original amount listed. I spoke with Kevin (manager) to oversee this unacceptable behavior. This service was despicable. As it is acceptable to say no, it is not acceptable to dishonor and disrespect anyone. The attitude was undeserving and unprofessional.

Artis Baskin: My most enjoyable and professional VA visit ever. I am a patient at the Yellow Clinic and had my appointment on FRI 15 APR 2022 w/ Dr. Benton. Routine physical and continued evaluation of service-connected issues. The Medical and Lab Technicians were cheerful, polite and engaging and the Phlebotomist Tsedey was amazing. Great visit...thank you for your service!

John Breske: Never used VA as a retiree. I am registered just never used it. Turns out Tricare doesn't cover audiology and hearing aids...VA does. I live just outside DC. I took the step to call the Washington VA Medical Center and register for care per the VA website. Site stated come by the office or call the number. Office is in the heart of DC...let's try the phone call. Called the number and used ext 56333 as prescribed. Automated message said experiencing longer than usual wait times...makes sense. Wait time will be longer than 3 minutes...I can handle that. If not urgent call during a less busy time...umm when would that be? Turns out I spent literally 8 hrs calling the number and experiencing 1) the phone ringing but then reverting back to the automated message or 2) the phone ringing then hanging up. I had taken the day off with no real plans and thought I would handle this task I had been procrastinating. After the the first couple hours I became determine to see how bad this VA system really is. I saw lots of reviews on how good the medical staff are. That may be so but the support system is what I feared it would be. Do a YouTube search for "trying to get an appointment to the VA hospital for my husband". Now I know why the phone never answers...absolutely terrible. Now what do I do? Drive to the heart of DC for similar service? Really? Needless to say I never completed this task.

Lauren Harcarik: Every *single* time I try to call to make an appointment, I am on hold for 20+ minutes. Several times I have been unexpectedly disconnected - even after speaking with someone - and, thus, have to call and wait again. I have been hung up on at least three times (and I just moved to this area). This is the worst of 4 VA systems at which I have been enrolled to receive care. I needed an appointment for a pap smear, and the patient call operator said, "they are not taking new patients," then hung up on me. Thank god I am not forced to rely strictly on VA healthcare, and I will look elsewhere to receive care; however, there are patients who have no other options, and this answer is completely unacceptable.

Mr. Robinson1911: The worst! We lay our lives in the this country and this is our reward. How does one ask for an appointment in May and we are told that we can be seen in January of the next year. Honestly, I don’t think some of the medical personnel is knowledgeable about their craft and they are numb to what some of us really need. This is apart of the reason all of the armed forces are low on numbers…..who wants to serve a country to be rewarded with care from people who really don’t care about you. We are just numbers and the actions of the staff justify us feeling this way.

je vf: While there, dental staff are usually nice and helpful, but they *never EVER* answer their PHONE and ridiculously, you can't make an appointment online!To get an appointment you have to physically go there IN PERSON - it's the 21st century, people, your customer service is UNSAT!

Emily Breining: VA - where support staff rides out a fed position & does the least in your favor. #1 Know your patient advocate team, keep track of your doctors(they come & go being in a large city.) Know that as a patient you have rights to accurate documentation & efficient service. Keep the VA accounatble for poor service.

Norma Hernandez: Was forced to transfer out. After months of not being able to get an appt for Specialty, minutes to hours of waiting on the phone. They don't call you back. They can't seem to find your referral because it took so long to get through. Unfortunately they are tied to the VA clinic at Ft Belvoir.

12. NIH Clinical Center

108 reviews
NIH Clinical Center
Facilities
4.6
Prices
4.5
Attention
4.1
Hygiene
4.4
Cleaning
4

Address: 10 Center Dr, Bethesda, MD 20892

Schedule: Open 24 hours

Telephone: (301) 496-4000

Guy: General hospital


Review: "Best Research Hospital in USA!"

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Jill Harvey: I'm a medical professional myself for an unaffiliated organization, and I chose this place be an inpatient for my rare disease. The nursing staff and other supporting disciplines for inpatients are incredible—responsive, compassionate and encouraging—and most importantly, they take the time to treat each patient like an individual human. My specialty team is among, if not THE, most knowledgeable in the world about my condition. The amenities are excellent; I've been particularly enjoying the library, but there's also art, entertainment, a relaxation room, therapy animals, acupuncture and a host of other recreational activities to aid patients and/or families mentally and spiritually as they address their medical needs. Last but hardly least, it's highly rewarding knowing that while receiving such cutting edge care for myself, I'm also participating in research to optimize treatment for other patients in the future. I hope you and your family never need a place like this, but if you do, this is the place to be.

Cristian Vidrascu: It is listed here as a hospital which is open 24 hours. Beware, it is not! As we drove up to the gate with a medical emergency (severe dog bite), the lady which answered the phone was extremely rude and unprofessional. When I asked to speak to a supervisor, she claimed that she was the supervisor, and made it clear (in a passive aggressive way) that she was not interested in updating the research center's description online. Do not go here if you need to get to a hospital! Misleading description.

Omnia: If someone gives less then ⭐⭐⭐⭐⭐ something is wrong. This is the best resort, I mean hospital I have ever been to. Like, omg, its unreal. The staff is amazing. The doctors are exceptional. The food is on point. The facility is breathtaking. My only complaint is, its way too big f u are a patient. I love it but I got lost soooo many times but there was always someone there to put me back on track. Wish there was more governmental fynding ding for the endocrine department and Cushings research. Other then that. The only thing that would make this place better is to add Mediterranean food to the menu and put in a bowling aleey. Lol.other then that I love it.

Yanping Zhang: Recently had a chance to be a visitor at NIH. Very neat place, friendly staff, they have lots of volunteers coming everyday for research purpose, I'm surprised to see it functions almost like a hospital.

Danial Smith: They saved my life. I was being discharged from a local hospital in Florida when i heard of the trial here. They flew me up within two days and continued treatment for 6.5 weeks I'm forever grateful

Marie Nunez: Beautiful campus & some of the best, friendliest & smartest medical professionals I’ve encountered. They are compassionate, take their time with patients & SO punctual.

Karrie Higgins: The people at NIH are THE BEST at human-ing! Kindest people I have ever have the good fortune to meet and receive care from! I still can't get over the woman at the Information Desk who directed me when I needed to get my badge. She walked past me a day later and said "HI THERE SWEETIE! Did you get your badge?" And then a man who directed me to the right shuttle to access Metro. He saw me walk in after returning and gave me the thumbs up. It was maybe three hours later, but he remembered. The shuttle drivers! SO NICE, and I loved chatting with them. Whenever I got lost, someone would walk me to the destination. I mean, WHAT? Is this real life? The MRI dudes were incredibly patient with my stupid Chiari neck and helped me MacGyver a solution that kept me comfortable through a very long MRI -- yay! The nurses and doctors who I saw for the study I am participating in were just so sweet and frank with me. I wish ALL hospitals were like this one! Healthcare would be a little less scary. Huge fan of NIH!

Tammy “TrumpDesantis2024”: You don't have enough stars for these people! During the shut down I was being seen by the NCI staff, I had multiple tests done and was treated like a queen! I have been goint ot this facility since 1999 and have never had a problem with medical staff! Thank you Julia Friend for always taking my calls ,Cris Leete for being such a wonderful reseach nurse and Dr. Metwalli for being an awsome surgeon! Taking out my cancer and levaing my kidneys and them still working 50/50 through your talent ande Gods grace. I also see many other doctors and staff at NIH and they are all execptional.

JASON TOMLIN: The best people you could ever meet I had cancer in 2012 and was told in January 2013 I had 6 months to live and got in with these people and still here to tell people but God CURE me these people help with loving arm waiting on people

Patrick H: Although there are many amazing things about this place, the clinical center op9 is a joke on Tuesdays. Be prepared to wait. And wait. And wait. Appointments mean nothing.

13. Providence Health System

204 reviews
Providence Health System
Facilities
4.7
Prices
4.3
Attention
4.9
Hygiene
4.2
Cleaning
4.4

Address: 1150 Varnum St NE, Washington, DC 20017

Schedule: Open 24 hours

Telephone: (202) 854-7000

Guy: Medical clinic


Review: "I was born in this hospital"

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Bei Heir: The rudeness at the front desk is uncalled for. It's a shame this place used to be thriving with patients --to closed and low rated. We want change in the community, then yet keep hiring those who could care less about it.
Response: We understand your frustration and would sincerely like to give this situation the time and attention you deserve. May we ask that you please call us at 202-854-4025 (Mon-Fri 8 am-4:30 pm) so that we can address your concerns? Thank you. -Providence Community Manager

Crazy Chicc: It’s a shame that this hospital is closed now. I received the best treatment. I Was comfortable with the people who worked there. A very trustworthy hospital.
Response: Thank you; we appreciate your feedback! -Providence Community Manager

Tiyende-Tose Nyirenda: The lady at the front Judy/Ruby is rude. Took time off work to come for an appointment that was scheduled by them in advance just to find out that my insurance isn’t accepted there. Waste of time.
Response: Thank you for taking the time to leave us this review. We would appreciate the opportunity to work with you directly regarding your review. Could you please reach out to us at 202-854-4025 (Mon-Fri 8 am-4:30 pm) at your earliest convenience? Thank you. -Providence Community Manager

MW 7: I always received the best care here when it was a hospital. In the past it felt like my treatment plan was being executed by a team of angels, amoung them Dr. Lawrence, Dr. Mark Johnson, Annie the nurse, and others. They even use to have a copy of a healing or encouraging prayer for you to read or take with you. The gift shop and cafeteria were awesome. This was a first class hospital for 186 years. Now as an Urgent Care Center I received the same great care for a recent health concern. The waiting room was clean and appropriately modified to ensure social distancing. The receptionist, nurse and Nurse Practitioner Beale were professional, compassionate, kind, and thorough. This is a much needed christian-based health care resource for the hardworking, taxpaying American residents of the Northeast quadrant of the District of Columbia. The decision to care for and minister to the health of the people of this community by offering this serve was indeed an ethical and important decision.
Response: We think we have an incredible staff too! It's always nice to see messages like this. -Providence Community Manager

Krystal Baez: To start off positive I will say the staff is friendly and has good bedside manner. Cons: As a whole though, terrible. They are obviously understaffed as the wait times for everything is almost unbearable. Waiting in the waiting room? Over an hour. Get called back and Waiting to be seen by the doctor? An hour until you actually see them. They NEVER answer the phones to the point that even if you have a question you just have to go up there. I've been on the phone waiting on anyone to pick up forever just trying to get a referral for a serious issue that they should've but didn't give me upon my discharge. Did they pick up? Nope. Just endless hold music. No option to have them do a call back or email, but since I've got to hold I've got the time to leave reviews on all platforms about their lack of assistance. That picture is 2 hours of just HOLDING I've NOT yet heard 1 live human voice in regards to my concerns despite multiple calls, emailing and sending a dm on their fb page which they left on read.

Dina Floyd: I developed an abscess that spread to my entire cheek area, before my scheduled dentist appointment. Based on the previous reviews I've read, I went to Providence's ER with great trepidation. It was the best ER experience of my life! Albeit, there is nothing fancy about the facility. However, the entire facility (the waiting room, the intake area, the examining room, and, yes, the public bathroom) were ALL sparkling clean. I was in and out within two hours - this included a diagnosis by the doctor and the dispensing of necessary medications, my prescription write-up, and receipt of my discharge papers. Mind you, I arrived at 11:30 am. Everyone I encountered displayed a respectful, professional, and upbeat demeanor. Last, I didn't have to pay for parking. No complaints here concerning today's visit, only accolades.
Response: Dina, thank you for sharing your observations with us. Feedback helps us know what we’re doing right or where we need to improve. - Providence Hospital Community Manager

for for: This has to be the worst place ever. I’ve literally sat here for 2 hours for absolutely nothing. Nurse and Doctor came and told me to do two completely different things about my injury without even touching or evaluating me. For the work they actually put in here to actually helping people you could hire 4 year olds here. DO NOT TRUST THESE PEOPLE WITH YOUR LIFE ESPECIALLY TATIANA

Zuri Jordan: I have been trying to get my health records for months. I have submitted the paperwork and haven’t heard back. When you call they dont pick up. This hospital is trash. And then someone responded to this review, I did what they asked and they never reached out. Im sick.
Response: Thank you for the feedback. We would like to work with you directly, so could you please complete this form ascn.io/patientfeedback and we will reach out? Thank you. -Providence Community Manager

Jilly McNeal: I usually have nothing but great things to say about Catholic run hospitals. I have always admired how they give to the community, go above and beyond to assist patients and their families and the employees are usually just as dedicated to the community, patients/families and to the hospital. I'm not sure what happened at Providence hospital (D.C.) but when a friend was admitted over a month ago I often felt that he would have received better care from a veterinarian. He was moved 4 times without notice, the nurses that I dealt with were rude, mean, nasty and lazy. These were bottom of the barrel nurses. My friend had a difficult time speaking and this was not news to the staff, I would press the button for the nurse just to see if someone would come to his room or if someone would ask "can I help" and wait for a response from someone one who could barely speak or if the nurse would just not show up......the latter always happened. I was left with the impression that the nurses enjoyed having a patient that couldn't be his own advocate. Where did you all get these nurses? Would no one else hire them but Providence. Did you get 5 for the price of 1. I would be more than happy to point out each one! I'm very familiar with HIPPA regulations and the nurses would not give vital information to authorized family members and the doctors weren't any better. No one was communicating with the family. The patient pool seems to be made up of poor to lower income people and that's how they are treated. The Sisters or Daughters of Charity need to close this facility. It's a disgrace and shameful that people are treated this way. I wouldn't leave my dog in the care of this place. I feel bad giving it one star because that's one too many. The CEO and all of upper management needs to be blamed for this, collecting a big pay check on the backs of the poor while giving less than sub-standard treatment. I could go on and on and on......... Please don't respond to this with the hospitals obligatory "I'm sorry that you or your friends were not satisfied" response because what happened at this hospital was beyond dissatisfaction.

Drew Hall: I have been to Providence Hospital twice, and have had negative experiences in each instance. The first was for a yearly checkup. The doctor was nice enough but the women doing his billing sent me the same bill months after I had paid it, and it nearly went to collections. I left her messages numerous times and she never returned my calls. I finally had to call the doctor's office again and personally emailed the doctor a copy of my check that had been processed by his office months before. Only after this ordeal did the billing woman call me, sounding irritated, as if this was *my* fault. The second time I went to the emergency room for feelings of vertigo. After being processed, I did a blood and urine sample. The nurse who gave me the urine container vanished for about a half hour, with me keeping my sample with me embarrassingly until I had to confront him in the hallway and give to me. He had totally forgotten. After my CT scan, and was sent to a hospital room where no one checked on me until I was told I was discharged. They asked if I had seen the doctor or a nurse to go over my results, and I said I had seen neither and would sign nothing until they met with me. Only then did I speak with a doctor for about 3 minutes. He gave me a prescription and told me to follow up with a neurologist, which I am doing. I am very disappointed with the lack of care and scatter-brained attitude of this hospital. I do not recommend it to anyone.

14. Walter Reed National Military Medical Center

297 reviews
Walter Reed National Military Medical Center
Facilities
4.5
Prices
4.8
Attention
4.1
Hygiene
4.6
Cleaning
4.2

Address: 4494 Palmer Rd N, Bethesda, MD 20814

Schedule: Open 24 hours

Telephone: (301) 295-4000

Guy: Military hospital


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shelly morgan: Absolutely love this place! If anything is going to keep me here it's going to be Walter Reed. Amazing care from the Dr's down to the administration everyone is very caring. What was taking my last Dr to try and diagnose in Oklahoma over 8 months my Dr here found the issue in just 1 visit and we went forward with a rigorous treatment plan and it's only been 2 days and I can read again with severe pain! So grateful for everyone here! Also absolutely love the many people that play such beautiful music on the open to anyone piano. This is such a relaxing thing to listen to while waiting for prescriptions.

London Couture Salon: I’m going to announce that sadly this is not a good review. I wish I could have said something different. I’ve been trying to get an appointment there for over a month now. I’ve made more than 10 calls and it’s back to square one every time. After much observation, I realize that No one there knows anything about the system nor do they communicate with each other from one department to another. That has been made evident as I have left messages, presented referral information, filled out forms and spoke to the manager and coordinators. I don’t know what is going on there but I have lost confidence in their ability to help my daughter who urgently needs care.

Jacqui Thomas: Unfortunately, we often tend to only post a review when we've had a not so great experience; however, I wanted to take a minute and share a positive one! On Christmas day, I was seen by the ER for a previous eye injury. The staff was very professional, kind and compassionate. I ended up having to be seen by the on-call Ophthalmologist (Dr. Cox) who kindly came in to further assess my injury. He too was wonderful, knowledgeable and super kind! I'm a retired vet as well as a southern girl and have always thought about relocating down south but the above reasons are a few of the main reasons that keeps me in this area...Walter Reed Bethesda, in my opinion, has always been top-notch when it comes to providing unsurpassed healthcare to its active duty as well as veterans, like myself!

Michaela Layne: I’m a nurse and I’m appalled at how this place runs. Currently here and my husband is having a major 4-6 hour surgery and I’m not allowed to go back to anesthesia holding with him to ask questions per Covid restrictions. An employee just pointed me in the direction of surgery waiting room and said it’s right there. Nothing like you will get a call, here is a number to watch a board to show where he is at, someone will update etc. all because of Covid restrictions. I work at the largest Level 1 trauma center in Virginia and our Covid policies are 10x better than here. Also, their “updated” Covid policy is from December 2021. Not acceptable.

C H: Not only is it a pain to drive 2 hours away as active duty but the service and care is not good at all. The hoops you have to go through just to get an appointment and you have to keep reaping just to get another appointment or service. I completely understand what our Veterans go through because as an active duty serviceman it has been a nightmare dealing with medical centers in Maryland. We have preferences and the service is still mediocre. The fact that you can talk to someone there, have a problem and them not care how to help you take care of it is the reason why service member HATE dealing with medical. Nothing has changed for me in over 20 years!

Lawrence Westcott: My visit with Dr. Oyakhi Omoike in physical therapy and Dr. Abraham Sabersky in Nerosurgery was one of the most pleasant and productive medical experiences that I have had in some 72 years. Dr. O took the time to explain my situation after my recovery and physical therapies that I all ready received. He is very good and I would recommend him to anyone. Dr. Sabersky was my surgeon for surgery on my spine last year and all my followups with him have been outstanding. He is a great surgeon and I would recommend him to anyone. Thank you Dr. Sabersky and Dr Omoike, Lawrence Westcott

James Morrison: This facility is never available to contact. It took a month of hassling and pestering to schedule an appointment for a floroscopy. Was told to go to Kimbrough for the shot, then walter reed for the MRI. Kimbrough says they don't do the floroscopy shot, it's all done at Walter Reed. Called the radiology dept. at Walter Reed to get the issue sorted out and sat on the phone for nearly an hour with no response. The issue still remains and there is no direction on how to reschedule since nobody will pick up a phone or answer an email.

Anita Wright: I always have a good experience whenever I go there for an appt. The staff is friendly and cares about my treatment and overall health. Also it's location is ideal since you can get there on the metro.

Ananda Owens: Great service here, they are the epitome of a professional health care experience. Very kind and attentive workers.

Ashley Albin-Szumowski: Currently pregnant with my first and being seen at the OB clinic here. Communication is absolutely shameful. Was told I would receive a call about some test results. Waited two weeks so as to not be impatient before calling to ask and was told that those results couldn't be discussed over the phone (???). That was after having waited hours to be called back since, for all the times I've called the nurse's line, I've had an actual human pick up exactly once. Lady on the phone also told me I could find the results online, where it ended up saying that the results were posted elsewhere (???). Called back immediately after, of course to no answer. Left a message, which the machine assured me would be returned within the next 72 hours. It was never returned. Ended up not getting the test results until the next in person appointment about a month later. If that's what I'd known would happen from the start, fine, but I was told otherwise and was incredibly stressed about it waiting for a response as a result. Tried to call the patient relations line after this experience. Suitable to the care I'd received thus far, no one picked up. Got a call back a few hours later that I was unable to answer. Called back when I could, left another message, and (surprise!) never received a call back. Over the weekend I tried to sign up for their prenatal classes, but the website to do so didn't seem to be functioning correctly. Of course, there was no pertinent contact info on the page (just the number for the hospital as a whole), no direct phone number or email. So I called the number that was there, got transferred to a department that has absolutely nothing to do with the classes, got transferred from there to a machine asking me to leave a message with goodness knows who. Decided to call the OB desk, wherein the lady who picked up seemed immediately annoyed to have to answer the phone and quickly dismissed me over to the nurse's line. This is the one and only time a person has actually picked up. The excitement of that was short lived since she told me that she also didn't know anything to do with the classes. She took down my information and said someone would call me back. While this was only a little bit ago, I have little to no hope about actually receiving a call back and being able to attend any classes. Oh, and that's to say nothing of the time I called their 'emergency line' ("acute care clinic") and didn't receive a call for about 4 or 5 hours, at which point I was already in the Emergency Room with an IV in my arm. I'd say that the quality of care has been atrocious, but that might imply that there was any care present at all. Dealing with this hospital has caused far more stress than the pregnancy itself. Here's hoping I can get my care transferred because I truly just can't stand dealing with them anymore.

15. Sibley Memorial Hospital Emergency Room

61 reviews
Sibley Memorial Hospital Emergency Room
Facilities
4.5
Prices
4.3
Attention
4.5
Hygiene
5
Cleaning
4.7

Address: 5255 Loughboro Rd NW, Washington, DC 20016

Schedule: Open 24 hours

Telephone: (202) 537-4080

Guy: Emergency room


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Nicole Bertrand: My experience at SMH ER this past week was in one word: Inhumane. For many years my family has loved and been served well by Sibley, and as such we have been glad to both donate to them and solicit donations from others on their behalf. However, my recent experience within their ED was unacceptable. I arrived via ambulance presenting with severe COVID symptoms, including stridor and inability to breath. Upon arrival, I was greeted by an angry nurse berating me with the question of “Why did you come here from Mclean?” I was then left unattended in a room for hours on end, with my oxygen falling to dangerously low levels, alarms sounding, and no one came to check on me. I double checked to see if patient vitals were being monitored behind the nurses station desk: they were NOT. Simply put: my symptoms were made worse from going to the ER and also were not treated. Not once in 5+ hours did someone check on me, apart from to take blood or perform a test. I asked for help to the bathroom and no one ever came so I myself had to unhook all cords, monitoring devices, and IV to go to the bathroom. The only person that acted with any empathy, care, or concern was the ED Doctor. Everyone else was cold, harsh, and dismissive. Nothing about this experience was “compassionate care in a comfortable environment.” The experience was appalling. When I left and was given my paperwork and labs, I was furthermore shocked to find dangerously abnormal labs that were neither discussed with me nor factored into the minimal care that was administered. My PCP was also appalled. Sibley, my family and I are extremely disappointed in you. We expect better. Reader: as once big fans of Sibley, we can confidently say do NOT come here for emergency care. Do yourself a favor and go across the River to Virginia to be treated with compassion, empathy, and competent care.

Alex Navarro: Took my child there for a head injury. I guess they were busy as we were not even triaged for over an hour. However, there were only 3 or four other folks in the waiting room when we arrived and they didn’t even all go back ahead of us. So in an hour 3 people were triaged. This place does not move quickly. So after that wait we we’re “Fast Tracked” meaning we at least got a bed and a little room to wait in for the doctor. Another, small child who was there was sent back to the waiting room with an IV port in his hand!?!? The place was huge and had plenty of open beds. I have no idea why they did that to that poor kid. Another, small child was in with a broken toe. They’d also been waiting for hours only to be told they needed to go to Children’s to actually get any medical attention. We made it out after waiting another hour+ to even be seen by a PA. Then got some X-rays and waited on those. All and all a 5 hour visit with a small child is not ideal but that’s kind of what you get in an ER. I will give it 3 stars for being clean and large. The staff was great although one of the nurses warned me against vaccinating my child which seemed odd. It’s certainly nicer than waiting in Georgetowns ER, but the doctors seemed about the same. Would I go again, maybe. I liked that it felt clean and roomy, but I do feel they could communicate the process more.

Leandro Caroli: If you have an emergency find another hospital. This hospital seems to have wait hours over 8 hours. Priority given to those that arrive through ambulance with real emergency otherwise your placed in the waiting full of people holding. But on the same token good luck finding any hospital in this city with less than at least 6 hour wait. I have no idea what’s going on but it seems like everyone is at the hospital. This is highly frustrating.

CJ MONROE: I received care at Sibley Memorial Hospital and although the staff was courteous and professional, my experience was unsatisfactory. Before going to the ER, I went to an independent radiology center to check for a bloodclot. While performing an ultrasound the technician there found the clot in my right leg and the physician onsite recommended I go to an ER for treatment. That's how I ended up at SMH. After registration I was brought to a room where another ultrasound was performed. The issue is that the male technician was totally unprofessional and touched me in a way that I was uncomfortable with. I voiced my objection and he stopped. The unfortunate part of this is that he said he did not find any clots in my leg. I was then sent back to the lobby to wait to hear from the doctor. After waiting for over an hour, I was brought to a fast track room and notified by an Nurse Practitioner that the doctor confirmed with the technician and I was going to be released. Knowing that I was told something different from the independent facility earlier that day, I pleaded that they (SMH) look at the documents and disk I brought with me from that earlier visit. The NP agreed and contacted the doctor who eventually agreed that they should take another look. To my dismay the technician that originally performed the ultrasound when I first arrived at SMH was to assist me again. Being that I needed to resolve this issue I allowed him to perform the ultrasound. Before the session started he reviewed the uploaded photos from the disk I brought with me from ultrasound performed at the independent facility. He voiced his opinion that he believed they gave me someone else's pictues as he did not see the same blockages from the photos in his physical observation. He then proceeded to perform another ultrasound and during this session he again touched me in a way that I did not like. I spoke up once again letting him know it was unacceptable and asked if he found the clot. He responded that he did not and I requested another set of eyes to validate his work. He went and asked a colleague to assist and within minutes that person was able to find find the clot exactly in the location where the photos from the independent facility had identified it. I was then taken back to the fast track room to await next steps. The NP came back with confirmation from the doctor that they found the bloodclot in my right leg. They apologized for missing it the 1st time and provided me with a treatment plan. Again, the level of professionalism outside of the ultrasound technician was great. I can't say the same for the quality of care as if not for me advocating not to be released until we found the issue. The technician missed it because he was concentrating on the wrong anatomy in my case. I felt violated, repulsed and angry. I lost family members to this issue and I don't take it lightly. I usually don't post these types of reviews, but I notified SMH via their complaint portal and have heard nothing. I don't want this to happen to another patient as God forbid the outcome could be tragic.

Ray Ban: By far the worst and most inefficient ER in the MD/DC/VA region. We came here a few weeks ago because my father was passing out and his BP was 210/88. After spending 12 hours here, they told his head CT showed a subderal hemotoma, which they didn’t have the capacity to deal with here, so he needed to be transferred to Georgetown. We were ok with this, except it was 10 hours later before they transferred him, and he basically sat with no food, blankets or anything, in a daze, with super high blood pressure. He feels loyal to Sibley because his cardiologist is at Sibley, which is part of the Hopkins network. Anyway, now, three weeks later, we’re back at the Sibley ER. His cardiologist wanted him admitted via the ER because he’s having chest pain, nausea, dizziness etc. We got here at 3pm, it’s now midnight and they’re now saying they’re going to discharge him after doing a chest X-ray and blood work….after 9 HOURS! They also keep saying they’re so busy, yet half the ER rooms are empty, and the staff are basically sitting around. If they’re so busy, why haven’t they staffed up? Oh, and in case you’re wondering, he still hasn’t been offered a glass of water after nine hours. I just told him when the doc comes back we’re leaving and we can read the results on his MyChart. Do NOT come to Sibley ER - ANYWHERE is better.

M K: Staff was friendly enough but the wait times were extremely long. I waited over 5 hr in a mostly empty wait room to see a doctor. I then spent over 1.5 hrs in the exam room, during which time I only saw hospital staff twice. I then waited an additional hour to be discharged. I would recommend going a hospital better equipped to deal with patients.

S: After 8.5 hrs they forgot a prescription and without close monitoring would have missed other things. Overall ok on big picture things but I will not take a kid there again. Neither main doc nor nurse impressive. Second doc was fine/better. We’re educated consumers of medical services, ERs can be much better than this. Disappointed in the “John’s Hopkins” brand.

Christopher P: I am a frequent flyer when it comes to ER’s as of late. And am 100% totally please with the entire visit. The front desk staff was pleasant and friendly, quickly got me situated, the check in. The intake nurse took my history\vitals and got me to my ER room. Nurse Nneka was super! And Dr. Rifai was friendly efficient and through. Checked in at 11:30 -blood, x-ray, CT, COVID-19, and existing cancer issues all addressed. Release from Dr. Rifai at 5:30. When I needed something the staff addressed my needs, came quickly when I hit the button, they were all super friendly courteous respectful, and most importantly empathetic to my existing issues and ER visit condition. I have been coming here since April for the oncology - and am now totally impressed with the ER! ⭐️⭐️⭐️⭐️⭐️+❤️‍

Lisa Elisabeth: Wow the ER staff here were so mean, 4 hour wait and employees at waiting room were unfriendly. It’s so wrong they hire such mean people to deal with vulnerable, scared patients who are suffering health problems. It’s almost an abuse of power over the vulnerable. Please hire friendly, compassionate frontline healthcare workers. Management has a choice if they care. Don’t know about doctors because couldn’t wait 4 hours…

Ronald Demarines: The people you’re caring for are in great hands. Thanks for doing what you do. I would especially like to thank Dr.Hoerster for being attentive to all my needs and for the excellent care and medical advice I received.

16. DC Department of Behavioral Health - Emergency Psychiatric Services

8 reviews
DC Department of Behavioral Health - Emergency Psychiatric Services
Facilities
4.5
Prices
4.7
Attention
4.5
Hygiene
4.9
Cleaning
4.4

Address: 1905 E St SE # 14, Washington, DC 20003

Schedule: Open 24 hours

Telephone: (202) 673-9319

Guy: Psychiatric hospital


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Channy B: Very charitable in a sense. Kinda hard to find. Most of the employees here were very accommodating though.I particularly liked the security lady with the Mohawk braid style, Mohammad, Ricky, and Mr. Walker. The lady with the 27 piece was nice as well. Great if you need emergency treatment, they seem to have an open door policy.

Calvin Palmer: I don't agree with everything that the staff and doctors do bcuz some of them (at least one I knew) don't care about nothing but pay. But I do have a few favorite doctors and staff that do put their best foot forward trying to help the client if you worked with them.

Ca D: This location is CPEP- Comprehensive Psychiatric Emergency Program, in building #14 behind the main hospital building. It is DC's psychiatric emergency room run by Dept of Behavioral Health. It's open 24/7 and is still actively providing Mental Health services to anyone in need.

Wanda Anderson: Its hard to find and lyft don't know how to come back here to pick up or drop off that go for cabs to.

Jenifleur O: Where do I begin? Hell pure and simple.

17. Adventist HealthCare Fort Washington Medical Center

191 reviews
Adventist HealthCare Fort Washington Medical Center
Facilities
4.1
Prices
4.9
Attention
4
Hygiene
4.9
Cleaning
4.2

Address: 11711 Livingston Rd, Fort Washington, MD 20744

Schedule: Open 24 hours

Telephone: (301) 292-7000

Guy: Medical Center


Review: "Washington Hospital provided me with a awesome experience."

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Nikki Fasula-Cohen: I had my scheduled Gastric Sleeve surgery at this hospital with Dr. Tuesday Cook. I was nervous after reading the reviews. I came to realize the reviews were mostly based on the administrative procedures. The doctors and nurses that took care of me went above and beyond and were absolutely the best. It was the best hospital experience I've ever had. I feel like I've gained friends and family and If I ever have another procedure I plan to go back!
Response: Hello Nikki, Thank you for taking the time to share about your positive experience at Adventist HealthCare Fort Washington Medical Center. We are thrilled that you are pleased with the care you received. Providing compassionate and comprehensive care is most important to us. Please know that we are here to help you if you ever need anything in the future. If you would like to share any other thoughts with us, please email FWMCExecutiveOffice@AdventistHealthCare.com. Take care, FWMC Leadership Team

Vanessa Garcia: This places is terrible. The nurses and doctors are none caring. If there was a option to put a 0 stare I would give them that. You have people waiting hours when it’s a emergency! You have your patient die that’s how bad this place is! Please who ever sees this we need quality care in the community not quantity. Very bad!!! Customer services is key and timely manage.
Response: Hello Vanessa, Please know that our aim at Adventist HealthCare Fort Washington Medical Center is to ensure we provide the best compassionate care to every patient, every time. We are taking your comments seriously and would like to speak with you further about your experience. Please contact us at your earliest convenience at FWMCExecutiveOffice@AdventistHealthCare.com. Thank you, FWMC Leadership Team

Lemony Loki: I would give 0 stars if that were an option. I had an emergency appendectomy three years ago at this place that left me wondering why they had not been shut down. This place was disorganized filthy, and needed better management all around. The hospital room that I stayed in was filthy. The baseboard in my room had a space where there was medical debris crammed in, such as syringes, caps and other bits of dirt. I will add the pictures I took when I find them. The nursing staff was nowhere to be found. They have no locker or safe place to put your personal belongings when you need to leave the room for surgery. The lady I shared a room with had had knee or hip surgery. The nurse came to take her out of her bed to sit in her chair for a while and said she'd be right back. She left the woman in the chair for 4 hours. When I checked out, the lady was still sitting that, and she was in excruciating pain. No one would come. The attendant who wheeled me out told me she saw the woman's nurse in the cafeteria. How wrong is this place when staff calls out other staff to patients for not doing their job?
Response: Hello Lemony, I am so sorry that you had a bad experience three years ago. I can assure you that a lot has changed since then and our team has worked hard to improve our level of care. Our goal is to provide the best compassionate care to every patient, every time. We would be happy to serve you if you ever need a partner in health. Take care, FWMC Leadership Team

Brittany Young: As I sat in the emergency room waiting for my brother, I watched a man come in and tell the front desk that he felt like he was having a heart attack. No one moved with any sense of urgency. They even asked him to sit down and do a formal check-in. I couldn’t believe my eyes. There were other things that happened that also made me sad—a nurse said she’d get help to assist my brother in getting onto the gurney and she never returned, and waiting on final paperwork took forever. I appreciate ALL that nurses and doctors do. They are heroes. However, as an overall hospital experience, this community deserves better. How can we make this a better place for people to get quality emergency care??
Response: Hello Brittany, On behalf of the leadership team at Adventist HealthCare Fort Washington Medical Center, I apologize for any negative experience you and/or your brother received. We share your desire in providing quality emergency care to our community and neighbors. That's why our aim is to ensure we provide the best compassionate care to every patient, every time - and that's why we are taking your comments seriously. Thank you for your feedback. If you would like to share anything else about your experience with us, feel free to email FWMCExecutiveOffice@AdventistHealthCare.com. Take care, Adventist HealthCare Fort Washington Medical Center Team

Bobby Glenn: My mom checked in and she received decent care the nurse staff did very poorly in calling with updates on a day to day basis. I called multiple times throughout the day and was always promised a nurse would call me back but never did. When it was time to transfer her to a new facility I called and wasn’t informed until I called her in. When I asked the male nurse that evening he refused to give me any updates and was very rude. I had to go up to the hospital to get an update from the lead nurse who informed me that my mom had been transferred to another facility in western Maryland. I do appreciate the care she had while there but the customer service aspect has to improve.
Response: Hello Bobby, Thank you for sharing your experience with us. We are taking your comments seriously. Our aim is to ensure we provide the best compassionate care to every patient, every time. While we are happy to that you are pleased with the care your mother received with us, we see improvement is needed in our communication. We would like to speak with you further about your experience. Please contact us at your earliest convenience at FWMCExecutiveOffice@AdventistHealthCare.com. Thank you, FWMC Leadership

Brittany Gudger: Not the place to go if you have an emergency or if you feel like death is at your door. This place will test your patients. I feel like they be waiting to see who going pass out first in the lobby before they take you to the back. Will never go back tear the building down and start all over again, this use to be one of the best ER’s now it’s just there a useless building.
Response: Hello Brittany, We value your decision to choose Fort Washington Medical Center to help meet your healthcare needs and are taking your comments seriously. We would like to learn more about your experience. Please send your contact information to FWMCExecutiveOffice@AdventistHealthCare.com and someone from our quality team will be in touch. On behalf of the leadership team at Adventist HealthCare Fort Washington Medical Center, I apologize for any negative experience you received. We look forward to assisting you with your healthcare needs in the future. Thank you, Adventist HealthCare Fort Washington Medical Center Team

hammy the bear: Unequivocally the worst hospital I’ve ever interacted with. Specifically the ED staff. They are incompetent and conduct patient care with a lack of any decent bedside manner. Nurses especially treat patients with no regard for their personal needs and circumstances. If you have any kind of choice in the matter I would recommend no one patronize this institution
Response: Hello, Thank you for sharing your experience with us. Our aim is to ensure we provide the best compassionate care to every patient, every time. We are taking your comments seriously and would like to speak with you further about your experience. Please contact us at your earliest convenience at FWMCExecutiveOffice@AdventistHealthCare.com. Thank you, again. FWMC Leadership Team

leticia escobar: Five hours waiting for my 4-year-old son to be attended to; my son cried a lot because of the pain in his fractured knee and even so they did not attend to me. It is the worst hospital I have ever seen in my life. They have no pity for the sick.
Response: Hello Leticia, On behalf of the leadership team at Adventist HealthCare Fort Washington Medical Center, I apologize for any negative experience you received. Thank you for sharing your experience with us. We are taking your comments seriously. Please know that our aim is to ensure we provide the best compassionate care to every patient, every time. We would like to speak with you further about your experience. Please contact us at your earliest convenience at FWMCExecutiveOffice@AdventistHealthCare.com. Thank you, again. FWMC Leadership Team

Jackie Brame: Awful experience. My sister came here complaining of chest pains and had swelling in feet and legs. We have been waiting for 8 hours in the ER for her to be admitted to a room.
Response: Hello Jackie, On behalf of the leadership team at Fort Washington Medical Center, I apologize for the long wait time you experienced. Please know that we value your time and are grateful that you chose Adventist HealthCare Fort Washington Medical Center for your family's care. Our aim is to ensure we provide the best compassionate care to every patient, every time. We are addressing the wait times in detail with our employees and will continue to make greater efforts to reduce wait times. We are working as quickly and safely as we can to administer high quality care to all of our patients who come through our doors. If you would like to provide additional details about your experience, please send them to FWMCExecutiveOffice@AdventistHealthCare.com. Thank you, FWMC Leadership Team

Tyson Whitting: This hospital is horrible,They move ridiculously slow doctors are care free.security sleeps on the job. I recommend not coming here this place is terrible.Sitting in the lobby for hours. This place needs to be shut down.
Response: Hello Tyson, Please know that we value your time and are grateful that you chose Adventist HealthCare Fort Washington Medical Center for your care. We are addressing the wait times in detail with our employees and are working towards creating a better method of communicating wait times to our patients. We are working as quickly and safely as we can to administer high quality care to all of our patients who come through our doors. If you would like to provide additional details about your experience, please send them to FWMCExecutiveOffice@AdventistHealthCare.com. I assure you, you will receive a response from our leadership team. Thank you, FWMC Leadership Team

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