Best Medical Emergencies In Washington Near Me

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Becky Ohlsen
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1. Children's National Emergency Department at United Medical Center

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138 reviews
Children's National Emergency Department at United Medical Center
Facilities
5
Prices
5
Attention
5
Hygiene
5
Cleaning
5

Address: 1310 Southern Ave SE 1st Floor, Washington, DC 20032

Schedule: Open 24 hours

Telephone: (202) 574-6000

Guy: Children's hospital


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Children's National Emergency Department at United Medical Center: what do users think?


sandra pleitez: I'm in the hospital right and I don't have any complaints.. thank you to nurse name lea, noah, Andrew and the doctor wu make my daughter feel confortable and better... thanks to the front desk lady too.
Response: Hi sandra! Thanks so much for taking the time to leave a review for Children's National Hospital. We're so glad that you had such a positive experience with our incredible team. Have a great day! - Noelle @Children's National Hospital

V L: You don’t need an ID to vote but you need one to go in to breastfeed your ill five month old at this ER. Unfortunately, in the heat of the moment we rushed to the ER and I did not bring mine. My husband brought his so he went in alone with my baby. Luckily, I eventually found a photo of my ID but the police officer wouldn’t let me in because there is also a one-person visitor policy for an illness that kills less than 1% of the population. That is the real sickness. Keep “just doing my job” people. A kindhearted Dr. eventually told him to let me and the others waiting, to come wait inside and finally took me to go see and breastfeed my baby. If anything I am grateful for that person who still has a sense of humanity.
Response: Thank you for reaching out to us about your experience, V. Our patients and their families are our number one priority, and we take that very seriously. Please email me directly at webteam@childrensnational.org with any details you are willing to share in addition to: your phone number, your child’s name and DOB. We can have the appropriate person respond to your needs and address your experience. Have a great day. – Noelle

Anita Richard: The absolute worst! 4 hrs to even get to the back. Although I informed staff that my daughter could possibly have covid. We still sat in the packed waiting area with newborns and other small children. Once in the back we were told to sit in rm 8 we continued to sit for another hr. No one even acknowledged that we were there. Left at 330 without seeing speaking to anyone called my phone at 4:13 letting me know that doctor is waiting to see us🤦‍♀️ These are kids and babies not grown ups. Don't deserve the children's logo. Still acting and servicing like greater southeast. I'll never come back
Response: Thank you so much for reaching out to us with your concerns, Anita. Please call our ombudsman team directly at 202-476-2064 so we can address your experience as soon as possible. – Noelle @Children's National Hospital

Tiara Green: I got here at 10pm and i am just now leaving at 3:52am. The wait time here is absolutely crazy. The workers are friendly to patients, but they have way too many side conversations for patients to hear. If my wait wasn't so long i would be able to drop my son off at school, but since i ha e about three hours to try to sleep, i might forget. On the bright side, there is a separate childrens emergency room, so i didnt have to hear anyones screaming child.

Erica Hall: This place is the worst ever I have been here for 8 hours . No one give you updates and then the social work is the worst. The bathroom look like no one cleaned it for years that how nasty it was The someone at the security desk did take me to another one when the housekeeper came he stated that he does the bathrooms last.The time was like 10 pm . Some of the staff was friendly.
Response: Thank you so much for reaching out to us with your concerns, Erica. Please call our ombudsman team directly at 202-476-2064 so we can address your experience as soon as possible. – Noelle @Children's National Hospital

Chazmin Outten: I contacted that number back in June and no one responded back to me from my initial issue with your staff and service. If I call that number again , I hope I can have the proper assistance this go round🙂
Response: Thank you so much for reaching out to us with your concerns, Chazmin. Please call our ombudsman team directly at 202-476-2064 so we can address your experience as soon as possible. – Noelle @Children's National Hospital

Butterfly Effect: DO NOT COME TO THIS HOSPITAL UNLESS YOU WANNA DIE!!!! LIKE THE ONE TABLET THEY ONLY HAVE TO SPEAK TO A SOCIAL WORKER VIA ONLINE!!! AMR AMBULANCE COUNT YOUR DAYS... THIS PLACE IS A DISAPPOINTMENT.AND LET ME NOT GET ON THE WORKERS............
Response: Thank you so much for reaching out to us with your concerns. Please call our ombudsman team directly at 202-476-2064 so we can address your experience as soon as possible. – Noelle @Children's National Hospital

Original Angelena: PLEASE READ! Worst hospital I know i took my 7 month old because he was very sick and when i say very sick i mean i was so scared and stayed up at night to look over him. He would not eat and it was hard for him to breathe at night, he lost so much weight. The hospital gave him a covid test and told me straight up they dont know whats wrong and will not give me my son covid results. i keep calling and they say the will call back and never did. I now have to take him to the main Childrens hospital beside the main medstar. Pls do not bring ur kid here they are so unprofessional. And if i was not smart My son would still be so sick because of those idiots.
Response: Thank you so much for reaching out to us with your concerns, Original. Please call our ombudsman team directly at 202-476-2064 so we can address your experience as soon as possible. – Noelle @Children's National Hospital

Sabrina Anderson: Good nurse spoke to me directly and clearly seems like a nice woman.
Response: Sabrina, thanks so much; we certainly try our best at Children's National! Enjoy your day. - Noelle @Children's National Hospital

Eugena Arnold: I don’t care what no one says this Children’s is the bomb. I have been here several times. Each time I’m here 2 hours or less. My child has always left feeling better. They are nice and the timing is great. I really don’t have no complaints. The nurses and doctors have always made my kids feel comfortable. They also mad me feel comfortable with them assisting my kids. The staff there is very nice and polite. I love it here for my kids. They have a great waiting area. My girls love the kid friendly computer in the lobby. I have no complaints and I just want to say thank you and keep up the good work. I am writing this review right now in this hospital. And I had to do it because the service is so great. And I wanted to say thank you, we need more great customer service staffs like you guys
Response: Eugena, thanks so much; we certainly try our best at Children's National Hospital! Enjoy your day. - Elizabeth @Children's National Hospital

2. MedStar Georgetown University Hospital Emergency Room

LEAVE AN OPINION
53 reviews
MedStar Georgetown University Hospital Emergency Room
Facilities
5
Prices
5
Attention
5
Hygiene
5
Cleaning
5

Address: 3800 Reservoir Rd NW, Washington, DC 20007

Schedule: Open 24 hours

Telephone: (202) 444-2000

Guy: Emergency room


Review: "Progressively became worse in the waiting room with no medical ..."

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MedStar Georgetown University Hospital Emergency Room: what do users think?


Maria Lucia Berrospi Rodriguez: I have been here for around 7 hours. We arrived at 11 pm and now it is 6 am. I decided to come here because most of my doctors are in this hospital, and I wanted to make sure that everyone had my medical records. That was a big mistake. I've seen people that came HOURS after me that had already been treated. I don't understand their criteria, I am concerned about my health right now. If they don't see me soon I'll be going home. I have a separated appointment at this hospital at 2:30 pm today, so I may be able to get some help then.
Response: Thank you for sharing your review and feedback, Maria. We’re very sorry for your experience and understand how stressful it can be to wait to receive medical care. Our team does their very best to treat our patients in a timely manner while providing the highest quality of care. We’d like to reach out to you to discuss your experience. If you’re willing, please fill out our secure online patient feedback form: http://bit.ly/mshpff. We hope to have the opportunity to speak with you soon.

Michael and Denise Marshall: My wife went to Medstar Urgent Care at 9am this morning with abdominal pains. They ran tests and said she needs to go to the Er for scans to rule out appendicitis and a kidney infection. The DR said he called the ER and let them know she was coming. We got here at 10:20am this morning and still are waiting in the ER waiting room. This is insane. If she is diagnosed with something serious, I will contact my lawyer. Obviously you know how bad it is from The other reviews and apparently nothing has been done about it. The staff are unfriendly and rude. This will be the first and last time coming to this hospital.
Response: Michael, thank you for your review. We're very sorry for your experience and the long wait you and your wife dealt with. We value your time and would be frustrated, too. We'd like to reach out to you to discuss your concerns in greater detail. If you're willing, please fill out our secure online patient so that we can contact you as soon as we can: http://bit.ly/mshpff. We hope to speak with you soon.

Exclusive Manager: My daughter had her liver transplant here at the pediatric department in Medstar. I've had to be in the ER many times with her! She is always taken care of promptly, and the communication between departments is great. My daughter has never been neglected, and the staff is always friendly and caring. The only complaint I have is the required plastic panels one must enter to reach the ER...a horrible design. Every sick person must touch it. Beyond that I'm very happy with them!
Response: Thank you for your kind words and thoughtful feedback. We are very happy to hear that you have had a 5-star experience when you've brought your daughter to us for care. We will surely share your compliments and suggestions with the most appropriate leaders on our team. Thank you for choosing MedStar Health. We wish you and your family the best!

Brad Vali: This was one of the grimiest emergency rooms I’ve even been to. We waited in the waiting room for three hours, then we were given a bed which is in a room that is shared with three other people. Had to wait an additional three hours before anyone came in to acknowledge that my friend was a patient. I had to go ask for a blanket for the patient and while I was looking for someone to see when a doctor would be available, I was told to go back and stay with the patient and a doctor will come once one is available. Rude and unprofessional staff, very dated hospital. I do not see all the hype about Georgetown Hospital. It’s very sad that in America we have such poor operating hospitals like this. Unfortunately, the healthcare system in this country is broken and the decision makers have their pockets full so they don’t care. Avoid this ER at all cost if you can. There are a lot better hospitals out there than this.
Response: Brad, thank you for your review. We value your feedback and truly apologize for not meeting your expectations when you brought your friend to us for care. We always strive to provide the highest quality care to our patients. We'd like to reach out to you for more information. If you're willing, please fill out our secure online patient feedback form so that we can be in touch with you as soon as we can: http://bit.ly/mshpff. We hope to speak with you soon and are always interested in learning how we can better serve our patients.

Billy Tucker: 6-7 hour wait times are the norm here. If you are in need of urgent care, I strongly recommend going somewhere else. [edit 3/10/22] Once you get past the waiting room the doctors and nurses are wonderful, knowledgeable, and attentive. The facility itself is going through some remodeling, renovation, and upgrades.
Response: Thank you for your feedback, Billy. We’re very sorry for your experience and understand how stressful it can be to wait to receive medical care. Our teams do their very best to treat our patients in a timely manner while providing the highest quality of care. We’d like to have a member of our team reach out to you to discuss your experience. If you’re willing, please fill out our secure online patient feedback form: http://bit.ly/mshpff. We hope to have the opportunity to speak with you soon.

Christian M: Had a finger tip cut off in kitchen accident. Lots of bleeding. Waited 8+ hours. Bled on the chairs. They have signs that say "triage" but it was first come, first served. I'm no doctor but all others ahead in ER line seemed fine, as if they in DMV line. A guy said someone died waiting last week. The wait room was filthy - felt like third world country infrastructure. The staff seemed disinterested is the polite description. Gtown hospital has $100Ms for new buildings but cant deliver the very basics of care, as in stop the bleeding. How does this happen in Georgetown?
Response: Christian, thank you for your review. We take your concerns seriously and would like to reach out to you for more information. If you're willing, please fill out our secure online patient feedback form: http://bit.ly/mshpff. We hope to speak with you soon and will do everything we can to help.

Wendy Jawin: My sister just sat in this ER for 9 hours and then the charge nurse came out and told her that it would be another 2-6 hour wait. That is completely outrageous. This is not care it is torture. If I could give 0 stars I would.
Response: Thank you for your review, Wendy. We are very sorry for the long wait when your sister came to our emergency department. We'd like to reach out to you to discuss your comments in greater detail. If you're willing, please fill out our secure online patient feedback form: http://bit.ly/mshpff. We will do everything we can to help.

Daniel Ruiz-Rossi: This is unbelievable. You can literally die here and they won’t do anything about it. I don’t understand how this hospital / ER can operate. Totally unprofessional. Didn’t these doctors and nurses take the Hippocratic Oath?? Don’t they have to take care of sick people? I truly don’t understand how they have the license to operate as ER. I will keep posting reviews, I will send letters to Mayor Muriel Bowser’s office, I will even send letters to the White House. I will do my best to reach everyone attention. Someone has to do something about it! It’s just not right what this ER is doing. They leave patients in the “waiting area”for hours, patients on pain…It’s not ok!! and, they should be ashamed of themselves. They should be ashamed of what they are doing. The heart of Georgetown and in the capital of the most powerful country in the world. Shame on you!
Response: Daniel, thank you for your review and feedback. We are very sorry for your experience and understand that it is stressful to wait for medical attention. We have shared your concerns with our leadership team, but would very much like to speak with you regarding your visit. If you're willing, please fill out our secure online patient feedback form: http://bit.ly/mshpff. We hope to speak with you soon and offer any help that we can.

dkimtj: Went in around 10:30pm ish with pain in the abdomen. Waited for 6 hrs for nothing. No updates. Eventually left to see if I had better luck with urgent care in a few hours.
Response: We're very sorry for the long wait. We always strive to provide high quality care to all of our patients. We'd like to reach out to you for more information and to see if there's anything we can do to help. If you're willing, please fill out our secure online patient feedback form: http://bit.ly/mshpff. We hope to speak with you soon.

Kevin Massie: Visited the emergency on 3 occasions last week. CIRCUS. 2 of the visits happened the same day. On the 3rd visit I had to fight with the urologist to remove the decatheter which was leaking in 2 places and full of blood and urine. At your own risk!
Response: Thank you for your review, Kevin. We are very sorry for your recent experiences and would like to follow up with you. If you are willing, please send us your contact information by using our feedback form: http://bit.ly/mshpff. We hope to speak with you soon.

3. Adventist HealthCare Fort Washington Medical Center

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191 reviews
Adventist HealthCare Fort Washington Medical Center
Facilities
4.2
Prices
4.3
Attention
4.8
Hygiene
4.1
Cleaning
4.7

Address: 11711 Livingston Rd, Fort Washington, MD 20744

Schedule: Open 24 hours

Telephone: (301) 292-7000

Guy: Medical Center


Review: "5 hour wait time for emergency room 👀"

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Nikki Fasula-Cohen: I had my scheduled Gastric Sleeve surgery at this hospital with Dr. Tuesday Cook. I was nervous after reading the reviews. I came to realize the reviews were mostly based on the administrative procedures. The doctors and nurses that took care of me went above and beyond and were absolutely the best. It was the best hospital experience I've ever had. I feel like I've gained friends and family and If I ever have another procedure I plan to go back!
Response: Hello Nikki, Thank you for taking the time to share about your positive experience at Adventist HealthCare Fort Washington Medical Center. We are thrilled that you are pleased with the care you received. Providing compassionate and comprehensive care is most important to us. Please know that we are here to help you if you ever need anything in the future. If you would like to share any other thoughts with us, please email FWMCExecutiveOffice@AdventistHealthCare.com. Take care, FWMC Leadership Team

Vanessa Garcia: This places is terrible. The nurses and doctors are none caring. If there was a option to put a 0 stare I would give them that. You have people waiting hours when it’s a emergency! You have your patient die that’s how bad this place is! Please who ever sees this we need quality care in the community not quantity. Very bad!!! Customer services is key and timely manage.
Response: Hello Vanessa, Please know that our aim at Adventist HealthCare Fort Washington Medical Center is to ensure we provide the best compassionate care to every patient, every time. We are taking your comments seriously and would like to speak with you further about your experience. Please contact us at your earliest convenience at FWMCExecutiveOffice@AdventistHealthCare.com. Thank you, FWMC Leadership Team

Lemony Loki: I would give 0 stars if that were an option. I had an emergency appendectomy three years ago at this place that left me wondering why they had not been shut down. This place was disorganized filthy, and needed better management all around. The hospital room that I stayed in was filthy. The baseboard in my room had a space where there was medical debris crammed in, such as syringes, caps and other bits of dirt. I will add the pictures I took when I find them. The nursing staff was nowhere to be found. They have no locker or safe place to put your personal belongings when you need to leave the room for surgery. The lady I shared a room with had had knee or hip surgery. The nurse came to take her out of her bed to sit in her chair for a while and said she'd be right back. She left the woman in the chair for 4 hours. When I checked out, the lady was still sitting that, and she was in excruciating pain. No one would come. The attendant who wheeled me out told me she saw the woman's nurse in the cafeteria. How wrong is this place when staff calls out other staff to patients for not doing their job?
Response: Hello Lemony, I am so sorry that you had a bad experience three years ago. I can assure you that a lot has changed since then and our team has worked hard to improve our level of care. Our goal is to provide the best compassionate care to every patient, every time. We would be happy to serve you if you ever need a partner in health. Take care, FWMC Leadership Team

Brittany Young: As I sat in the emergency room waiting for my brother, I watched a man come in and tell the front desk that he felt like he was having a heart attack. No one moved with any sense of urgency. They even asked him to sit down and do a formal check-in. I couldn’t believe my eyes. There were other things that happened that also made me sad—a nurse said she’d get help to assist my brother in getting onto the gurney and she never returned, and waiting on final paperwork took forever. I appreciate ALL that nurses and doctors do. They are heroes. However, as an overall hospital experience, this community deserves better. How can we make this a better place for people to get quality emergency care??
Response: Hello Brittany, On behalf of the leadership team at Adventist HealthCare Fort Washington Medical Center, I apologize for any negative experience you and/or your brother received. We share your desire in providing quality emergency care to our community and neighbors. That's why our aim is to ensure we provide the best compassionate care to every patient, every time - and that's why we are taking your comments seriously. Thank you for your feedback. If you would like to share anything else about your experience with us, feel free to email FWMCExecutiveOffice@AdventistHealthCare.com. Take care, Adventist HealthCare Fort Washington Medical Center Team

Bobby Glenn: My mom checked in and she received decent care the nurse staff did very poorly in calling with updates on a day to day basis. I called multiple times throughout the day and was always promised a nurse would call me back but never did. When it was time to transfer her to a new facility I called and wasn’t informed until I called her in. When I asked the male nurse that evening he refused to give me any updates and was very rude. I had to go up to the hospital to get an update from the lead nurse who informed me that my mom had been transferred to another facility in western Maryland. I do appreciate the care she had while there but the customer service aspect has to improve.
Response: Hello Bobby, Thank you for sharing your experience with us. We are taking your comments seriously. Our aim is to ensure we provide the best compassionate care to every patient, every time. While we are happy to that you are pleased with the care your mother received with us, we see improvement is needed in our communication. We would like to speak with you further about your experience. Please contact us at your earliest convenience at FWMCExecutiveOffice@AdventistHealthCare.com. Thank you, FWMC Leadership

Brittany Gudger: Not the place to go if you have an emergency or if you feel like death is at your door. This place will test your patients. I feel like they be waiting to see who going pass out first in the lobby before they take you to the back. Will never go back tear the building down and start all over again, this use to be one of the best ER’s now it’s just there a useless building.
Response: Hello Brittany, We value your decision to choose Fort Washington Medical Center to help meet your healthcare needs and are taking your comments seriously. We would like to learn more about your experience. Please send your contact information to FWMCExecutiveOffice@AdventistHealthCare.com and someone from our quality team will be in touch. On behalf of the leadership team at Adventist HealthCare Fort Washington Medical Center, I apologize for any negative experience you received. We look forward to assisting you with your healthcare needs in the future. Thank you, Adventist HealthCare Fort Washington Medical Center Team

hammy the bear: Unequivocally the worst hospital I’ve ever interacted with. Specifically the ED staff. They are incompetent and conduct patient care with a lack of any decent bedside manner. Nurses especially treat patients with no regard for their personal needs and circumstances. If you have any kind of choice in the matter I would recommend no one patronize this institution
Response: Hello, Thank you for sharing your experience with us. Our aim is to ensure we provide the best compassionate care to every patient, every time. We are taking your comments seriously and would like to speak with you further about your experience. Please contact us at your earliest convenience at FWMCExecutiveOffice@AdventistHealthCare.com. Thank you, again. FWMC Leadership Team

leticia escobar: Five hours waiting for my 4-year-old son to be attended to; my son cried a lot because of the pain in his fractured knee and even so they did not attend to me. It is the worst hospital I have ever seen in my life. They have no pity for the sick.
Response: Hello Leticia, On behalf of the leadership team at Adventist HealthCare Fort Washington Medical Center, I apologize for any negative experience you received. Thank you for sharing your experience with us. We are taking your comments seriously. Please know that our aim is to ensure we provide the best compassionate care to every patient, every time. We would like to speak with you further about your experience. Please contact us at your earliest convenience at FWMCExecutiveOffice@AdventistHealthCare.com. Thank you, again. FWMC Leadership Team

Jackie Brame: Awful experience. My sister came here complaining of chest pains and had swelling in feet and legs. We have been waiting for 8 hours in the ER for her to be admitted to a room.
Response: Hello Jackie, On behalf of the leadership team at Fort Washington Medical Center, I apologize for the long wait time you experienced. Please know that we value your time and are grateful that you chose Adventist HealthCare Fort Washington Medical Center for your family's care. Our aim is to ensure we provide the best compassionate care to every patient, every time. We are addressing the wait times in detail with our employees and will continue to make greater efforts to reduce wait times. We are working as quickly and safely as we can to administer high quality care to all of our patients who come through our doors. If you would like to provide additional details about your experience, please send them to FWMCExecutiveOffice@AdventistHealthCare.com. Thank you, FWMC Leadership Team

Tyson Whitting: This hospital is horrible,They move ridiculously slow doctors are care free.security sleeps on the job. I recommend not coming here this place is terrible.Sitting in the lobby for hours. This place needs to be shut down.
Response: Hello Tyson, Please know that we value your time and are grateful that you chose Adventist HealthCare Fort Washington Medical Center for your care. We are addressing the wait times in detail with our employees and are working towards creating a better method of communicating wait times to our patients. We are working as quickly and safely as we can to administer high quality care to all of our patients who come through our doors. If you would like to provide additional details about your experience, please send them to FWMCExecutiveOffice@AdventistHealthCare.com. I assure you, you will receive a response from our leadership team. Thank you, FWMC Leadership Team

4. MedStar Washington Hospital Center

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713 reviews
MedStar Washington Hospital Center
Facilities
4.4
Prices
4.2
Attention
4.1
Hygiene
4.6
Cleaning
4

Address: 110 Irving St NW, Washington, DC 20010

Schedule: Open 24 hours

Telephone: (202) 877-7000

Guy: Hospital


Review: "My visit with mywent smoothly us always."

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Chaturbhuj bhojwani: I believe this is the best hospital in Washington DC Compare with other hospitals. Unfortunately waiting time is so much here cannot explain. This location needs major renovation more facilities for patients and staff.
Response: Thank you for your review, Chaturbhuj. We're happy to hear that you have had positive experiences with us. We value your feedback and will share it with our leadership team so that we can make improvements in the future. Thank you for choosing us for your care. We wish you the best!

Hannah: Was flown into the emergency department after a major hemorrhage, post-tonsillectomy that left me unable to stop throwing up large amounts blood. The ER team got me straight into a room, explained everything they were doing, and made sure I was comfortable. My primary ER nurse, Raquel, was incredibly helpful. In less than 10 minutes after my arrival the resident ENT, Dr. Randolph, came to exam me and was very kind and had excellent bedside manner. He collaborated on my treatment plan with my surgeon and communicated everything to me and my mom. After a few hours I was admitted to the hospital in my own room. They allowed my mom to stay the night with me since I am under 26 years old. My nurse, Mary Kate, was incredible. She made sure me and my mom were comfortable, that I wasn’t in too much pain, and was very very sweet! The next morning Dr. Randolph came back to discharge me. Every nurse, doctor, and staff member I encountered there was great - which is very meaningful considering I was in such rough shape. Great medical team. Wait times were a bit long at times, but as to be expected in a hospital.
Response: Hannah, thank you for taking the time to share your experience. We are so glad that we could be here for you when you needed us, especially during what must have been a very frightening situation. We will surely share your kind words with our team. Thank you for your trust and for choosing us for your care. We hope you are doing better and wish you the best!

Johniece Robinson: Don’t let these people lie to you this by far the worst hospital ever! Back in the day it was okay but I don’t know what happened over the years. I’ve watched my sister have the worst labor and delivery. The doctors was unprofessional they even had students practice on the patients. They barely clean, sanitize my sisters room, if it’s supposed to be COVID why nobody not doing they’re job! I was so irritated and annoyed for my sister. She came in the hospital Great left out with a fever. The nurses will get irritated if we ask them a question, they will take along time to respond to us if we call for them it was just too much I felt so bad. Hopefully in the future they will have better doctors and more professional nurses. I will go more into details but I’m not! Just hope In the future things will be so much better and more professional
Response: Johniece, thank you for your review and feedback. We are very sorry for your sister's experience with us. We take your concerns very seriously and would like to reach out to you or her as soon as we can for more information. Please fill out our secure online patient feedback form so that we can reach out as soon as possible: http://bit.ly/mshpff. We hope to speak with you soon and will do everything we can to help.

Julio Argueta: It was the worst experience in a hospital, my daughter was on surgery for 6 hours, and no one come to me and let me know how was everything, not even after the surgery, in other cases I saw doctors come and tell there family how was everything and that everything went well. But not in my case and not even the receptionist could tell us anything not even where she was. Until 10 hours later when my daughter called me and send me a picture of the board information that she can verily see. That was the only way that I could see her. They ask her if she wants to see a minister, she told them that she wanted to see me because her father was a minister but they didn’t let me in, she stay overnight and now I am her outside waiting until 11:00 they won’t let me in until visit hours, even when she ask for me. Her father. We are used to have a better treatment. Georgetown is the best hospital. For sure….
Response: Julio, we understand that having a loved one in the hospital can be difficult and emotional. We're very sorry to hear that you have not been satisfied with your family's experience. We'd like to reach out to you as soon as we can to see if there's anything we can do to help and support you. If you're willing, please send us your contact information by filling out our secure online patient feedback form: http://bit.ly/mshpff. We hope to speak with you soon and will do everything we can to help.

joy adona: My sister was a patient at this hospital just recently. She had chest pain and fainted while working. She was brought to the emergency room department and had the worst experience since. The nurse who took care of her yelled at her when she was asking for something, she could not move at all and needed assistance getting what she needed. She was not treated with respect, her privacy was violated. She was in pain and did not receive anything to manage it. Her calls were ignored. It is hard enough to be in pain more so being treated rudely while dealing with it. The nurses’ priority should be the provision of safe and quality patient care. My sister just experienced the opposite.
Response: Joy, thank you for sharing your review. We are very sorry for your sister's experience with us. We take your concerns seriously and would very much like to speak with her regarding these issues. Please ask her to fill out our secure online patient feedback form so that we can contact her as soon as we can: http://bit.ly/mshpff. We hope to speak with her soon and will do everything we can to help.

Greer Dog Adventures: The front desk and security are horrible. No compassion, no empathy, unhelpful, and always have an attitude. They will give you different information policy than the doctors and nurses, and it is not always correct. If you can get past that, the other staff is gracious, kind, compassionate, and helpful. Mask mandate in effect. Normal visiting hours vary from 11a-6p to 2p-7p. Only one person PER DAY. Palliative care visiting hours are 24/7 under order of provider. Two people are allowed at a time, and they can switch with other documented visitors.
Response: Thank you for your review and feedback. While we're happy to hear that you had a positive experience with some of our team members, it's very disappointing to hear that this was not the case throughout your visit. We'd like to reach out to you for more information regarding your concerns. If you're willing, please fill out our secure online patient feedback form: http://bit.ly/mshpff. We hope to speak with you soon and will do everything we can to help.

Naya -Monet: April front desk at suite 108 for pregnant women had a really nasty attitude talked to me any kind of way no greeting busy speaking to co-workers while speaking to me must be really miserable. She definitely needs more training on people/communication skills if you don’t like your job don’t work there simple. In the hallway while I was waiting for feedback I even overheard other patients complaining about her attitude which sucks. She needs to learn the basics of patient care fire her or have her get more training .
Response: Naya, thank you for your review. We're very sorry for your experience and would like to reach out to you for more information as soon as we can. We expect all members of our team to treat our patients with the highest levels of kindness and professionalism. If you're willing, please fill out our secure online patient feedback form: http://bit.ly/mshpff. We hope to speak with you soon.

Jade Dawson: I had a very good labor and delivery experience here via c section, as I could not labor naturally with my midwife as planned for several reasons. I labored naturally here until 7cm and I’m so glad all I had to do was pace my breathing. They took wonderful care of me, knew how and when to manage my pain before I realized it myself. The low stress of this resulted in a calm trust when it came to the c section. Will come again for the next baby!

D Brace: If I could give this hospital zero stars I would. I arrived to this hospital because TRICARE referred me. I waited 2 hours in the ER and when I asked about seeing a physician I was rudely spoken to and told it would take 10 hours before someone could come out and speak to me about the results of a CT scan. If you are active duty military and need treatment at the ER, do NOT go to this sorry excuse of a hospital. I was sure to make a complaint. Absolutely disgusting to treat our servicemen like this! I wouldn't wish this place on an enemy. The nurses talk to you in a very degrading way and are very unprofessional towards people who need information or just have questions.
Response: Thank you for your review and feedback. We're very sorry for your experience when you came to us for emergency care. We have shared your comments with our emergency department leaders, but would like to reach out to you for more information so that we can take the best corrective action. Please send us your contact information by filling out our secure online patient feedback form: http://bit.ly/mshpff. We hope to speak with you soon.

Monserrate Caballero (Mons): Horrible Facility. My daughter arrived and needed emergency services. She waited 8 hours. Never to be seen. She went back for 3 days in a row. When they finally ran test, they didn't run all the tests needed. I only gave one star because it's needed to write a review. She also got hung up on by an incompetent employee who doesn't understand insurance.
Response: Thank you for your review and feedback. We're very sorry for your daughter's experience and would like to follow up with the both of you for more information and see if there is anything we can do to help. If you’re willing, please fill out our secure online patient feedback form: http://bit.ly/mshpff. We hope to speak with you both soon.

5. Medics USA - Primary and Walk-In Care

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151 reviews
Medics USA - Primary and Walk-In Care
Facilities
4.8
Prices
4.7
Attention
4.6
Hygiene
4.1
Cleaning
4.2

Address: 1700 17th St NW A, Washington, DC 20009

Schedule: Closed ⋅ Opens 9AM Thu

Telephone: (202) 483-4400

Guy: Medical clinic


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Laleh Pedramrad: It is awful urgent care. I had an appointment to see the doctor and I arrived 10 minutes earlier. The place is not crowded at all as you can see in the picture but I need to wait for ever to see the doctor and put me in the patient’s room for ever. OMG I will never ever go back to this place anymore.

Latoya Domino: I will never go back to this place. They are extremely unprofessional, incompetent folks. The doctor was great and he didn't take long to see me but upon waiting to get my blood work done and to have my medication called in because it was my first visit... I had to wait a whole hour just to get blood work done. I had to go in the hallway to find out what was going on and why no one came to draw my blood or even attempt to check me out. Their attitude was very rude and lack of care and they didn't even know what was going on. In my opinion I feel the whole staff needs to be replaced with folks that care and have compassion and knowledge of their skills. My advice... Go here at your own risk. Reading these reviews I see I'm not the only one that feels this place is full of incompetent staff.

Nunu Loedrr: This doctor cursed me out about a mask. He was one of those radical pro mask activist DO NOT RECOMMEND this place the Doctor John Spargo he’s tall Caucasian man that looks like hank hill. He smell like liquor and his eyes were bloodshot red as if he just took a long lunch break at a bar. DO NOT SERVICE THIS ESTABLISHMENT because if he talk to me like that in my face there’s no telling what he saying about you to yours. Good day

Ryan Fleming: Apart from being remarkably rude in general, and for of course long wait times, Medics USA had two other things going against it. First, they failed to process the insurance claim correctly which caused problems. Second, the physician made pretty disparaging remarks about minority populations which was a bit shocking. In general both doctors I saw had horrible bedside manner, but being casually racist is beyond the pale. I would highly recommend that you go anywhere else.

Noah Slosberg: Really awful experience here, believe the other reviews. I scheduled an appointment for 1:30 at 1, and was told I could come in immediately. When I got there the wait was 1 hour!! The front desk told me it would only take 30 minutes, which was a blatant lie because the receptionist in the back said it would be more like an hour!! I currently have Covid and desperately needed a prescription, to which the doctor sarcastically told me that I should go to the ER and get monoclodial antibodies! It was really incredibly rude and an awful experience. I really recommend skipping this place and going literally anywhere else. Why would they tell me to come in if they then clearly were overbooked?? Especially when I knew I had Covid and told them this and they said there they couldn’t help me! Really awful experience. And they were incredibly aggressive about it too and told me I wasn’t wanted when I was just following their instructions!!

Nicole Ward: The make it incredibly difficult to get a prescription refill and have not been accommodating during the pandemic. I have asthma and have needed refills for my asthma medication. During the height of the pandemic, before vaccinations, they expected me to make an appointment for a refill. I was in the office 6 months ago and the doctor wrote me a prescription with zero refills. I now need a refill and they won’t give me one unless I come in for a full physical.

Bernardo Berges: The only thing this place did well was diagnose me with the flu. Everything else was horrendous. I called earlier in the day to schedule an appointment for later in the evening and confirmed with the person that the appointment was scheduled. I gave them all my information and was ready to go. When I arrived 30 minutes early to my appointment, I was disappointed to find out that there was no record of my appointment on their system. I showed the front desk agent my call and the info I had but I was put on the list as a walk-in. It's fine I thought, these things happen sometimes. After waiting for about an hour and a half, I was finally seen by a nurse. I explained my situation and the symptoms I was feeling for two separate issues. He did two tests, one of which was the flu test. The other test was not the one that I needed so I still have to visit another doctor because he did a blood test instead of oral test even after explaining to him that my symptoms were with my throat and was explained at another place that I needed the oral swab. After the tests, I had to wait again before the doctor saw me. The doctor spent some time with me and informed me that I had the flu. He said he put in a prescription to my pharmacy and that I should go pick it up tonight. However, because of the large wait times from the appointment not being properly booked and then waiting for everything after, my pharmacy had already closed. He said he would resend the prescription to another pharmacy close by that was still open. Feeling extremely sick from the flu and wanting to go home after the 2+ hours I had spent, I forced myself to go to the new pharmacy. Lo and behold, they had not sent any prescriptions to that pharmacy and could not find anything in their system for me. I tried calling Medics USA but because it was now past their closing time, I was met with an automated answering machine and no way to reach anyone who could help me. I had to go home and wait for the next morning to get my medicine. The next morning, I went to the original pharmacy where I expected my prescription to be ready. Unsurprisingly at this point, they were unable to find anything in their records for me. After a little bit of research, we finally figured it out. They had indeed received my prescription and it was ready, the only issue was that Medics USA got my name, phone number AND e-mail all wrong. In other words, they screwed up every single piece of identifiable information. I had to call them to update my info and make sure that I could register for their web portal after this because I had not received an email since it was sent to the wrong address. This place deserves 0 stars and judging from the amount of reviews here, I am not alone.If you have the option, I highly recommend finding another urgent care center as this place is simply not acceptable. I will not be returning.

David Pansegrouw: I have been going here for a few years as my PCP. Very satisfied. Members of my family have come here at times also and have always been treated well. Dr. Rashid and his staff are excellent.

Julie McCune: I brought my friend to the R St NW location for a few stitches to her forehead after a fall. The front desk service staff were very helpful and friendly. We were walk-ins without an appointment and only had to wait 45 minutes. However, I don’t feel confident that my friend received the best care. Based on a form we filled out, they said she probably had a mild concussion. But they didn’t check her pupil dilation. They also didn’t ask follow-up questions or check her head for injuries to her scalp or facial bones. My friend got three stitches but was not given any instructions for wound care until we specifically asked for them. The PA who did the stitches told us that we shouldn’t get the wound wet or apply Neosporin for 2 days. After the PA left and the nurse came back, the first thing the nurse did was swab the wound with water, and then recommend that we use Neosporin. It shook our confidence to be given opposite instructions by two different medical staff. I was also a little concerned about the hygienic standards. The office was clean but the PA and nurse both wore gloves and touched many surfaces in the office, even the door knob, and didn’t change the gloves before treating her. Overall, I expected a higher quality of care and clearer communication. In the future, I would try a different clinic rather than go back to this one.

David S: Urgent care, no frills! I got seen when nobody else would take my appointment. Doctor listened and helped me with get diagnosed. Called my insurance beforehand so I didn't have any issues.

6. George Washington University Hospital

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2734 reviews
George Washington University Hospital
Facilities
4.2
Prices
4.9
Attention
4.6
Hygiene
5
Cleaning
4.3

Address: 900 23rd St NW, Washington, DC 20037

Schedule: Open 24 hours

Telephone: (202) 715-4000

Guy: Hospital


Review: "I arrive at George Washington Medical Emergency Room at noon."

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Barbara Thompson: For the past 2 months, I have been fortunate enough to be seen at Medstar Georgetown University Hospital. I am new to Washington DC, so it is the first time I have experienced the level of care that goes on there. Because I have several physical issues to deal with, I am at the hospital a couple of times a week. The Doctors have been able to diagnose and begin treatment for .a couple of major physical issues that I have. The Physical Therapy team that is working with me is showing me great kindness and patience. There is a confidence and optimistic feeling among the staff that permeates the hospital. You can’t help but feel better after spending time with this crew. I have never felt so comfortable in a hospital before, or looked forward to going to it! I am so grateful for the professionalism and the knowledge that the doctors and nurses have. I am looking forward to healing in a better life because of their care. So to the doctors, nurses, therapists and the rest of the staff, please know how much we appreciate all the hard work that you do for us. You are greatly appreciated and loved! Barb Thompson
Response: Hi, Barbara. It means the world to us that you took time out of your day to leave us this great feedback. Thank you, and we hope you have a pleasant day.

Eddie Bennett: I used to come here all the time and the service used to be great! Now you sit in the waiting room for mad hours. The triage nurse shows no empathy and sympathy for the patients that are as true and dying pain. I sat here tonight and watch how a guy came in mad jokes and all fist let me mention he came hours after me and he got pulled to the back and now is gone. There was another young lady that's been in the waiting room for over 24 hours. Sad! I had the first triage nurse said she was going to give me some pain meds and hook me to an ivy . Nothing has happened yet. I came in due to the fact I can keep nothing down. I'm having an anxiety attack as I wait for endless hours. My pain is getting worse by the moment. Something has to been done about the service and treatment. As I write this there are three triage nurses sitting in a huddle I will definitely going to Medstar Urgent Care in the future.
Response: Eddie, we take your feedback very seriously and would like to learn more about your concerns. Should you wish to speak with a representative in more detail, please provide us with your contact information by visiting https://rptn.io/AOfMOVABcAb. Thank you.

Jackie Wlodarczyk: I went in with an issue with my eye because it would not open. I obviously was not able to see much at all. The staff was very friendly and helpful, they guided me so I would not run into anyone or anything. I was seen by a medical student, a resident, and an ER doctor almost immediately. They were all very nice and were quick and efficient in order to cause me the least amount of pain possible. The student and resident were extremely nice and provided me with as much information as possible. The only downside was that it took a really long time for the head doctor to approve my discharge paperwork. Which I kind of understand since it is an emergency room, but at that point I just really wanted to leave and go home. I eventually just left on my own after waiting an hour and a half for the head doctor to sign it. But overall, the staff really made the experience great.
Response: Hi, Jackie. Thank you for taking the time to leave us such great feedback. We're glad to hear you found our staff to be so friendly and helpful. Take care!

LyshaReneéTV: From the time of my consultation to the time I had my surgery the nurses and doctors were excellent! They made sure at all times I had everything I needed. Throughout my consultation, the doctor was very informative of my issues and well informative about my options. During my surgery, it did start an hour late but throughout my time waiting the doctors still made sure that I was comfortable and the job got done. I would definitely recommend!
Response: Thank you for your kind words, Lyshareneétv! Shout-outs like this are so meaningful to our team and we will be sure to pass your comments along. Thank you again and take care!

Frank Roth: I was extremely ill and the care and dedication of the Medical Teams was outstanding. The Pulmonary and Infectious Disease teams were amazing in finding out what was going on and getting me on the road to recover. I also can't say enough about the whole nursing staff on 4 North. They are beyond amazing, especially Deborah. I was so lucky and blessed to have such a great team of nurses who made me feel comfortable and treated me as if they were treating their own family! Much love!!
Response: Hi, Frank. Your feedback is important to us and we really appreciate you taking the time to share it with us. Thank you for the kind words and we hope you are doing well. Take care!

Joy D Murphy: When my Mother arrived to the GWU Hospital, she was in critical shape. The Medical Team in the ER worked on my Mother, took X-rays, CT Scans, etc., and took excellent care of her until she was admitted to a floor. Once my Mother was admitted to a floor, the entire Nursing Staff on 5 South, the physician assistants and the doctors took great care of my Mother. They were very informative, helpful, professional and most of all caring. This was my Mother's first time every visiting this hospital and I would have her go there again if she needed to. My family and I are so grateful for giving her all of the antibiotics and the professional care she need. Thank you GWU Hospital from the bottom of my families hearts!! Keep up the excellent work you are doing!!
Response: Hi, Joy D Murphy. Thank you for taking the time to share your kind words with us! Compliments such as these are held very dear to our hearts. We’re currently working on a staff recognition campaign and would like to share your kind words with our community. If we may include your feedback, please fill out the following form by visiting https://bit.ly/GWUHConsent . Thank you again for sharing your thoughtful comments with us.

Jessy Manuel: The staff had excellent bedside manner and were comforting and kept me well informed. I was very nervous as I had a prior surgery after which I woke up in horrible pain. I told the anesthesiologist and he reassured me before the procedure and stayed with me until I was in recovery to make sure that did not happen. Highly recommended.
Response: Thank you for the five stars, Jessy!

Vonda Lewis: I had in and out surgery here last week and I was really nervous but once I checked in and was called to the back to get prepped for it. My nurse came in then the doctors who were doing the surgery came in and introduced themselves and then their assistant and so on. I was like I really feel welcomed and at ease a little. When I got to the surgery room the room was nice and cozy they had soft music playing, everyone was so very nice and at that time I knew I was in good hands. I was not nervous anymore. From the time I switched doctors GW has always been on point with everything! I would definitely recommend this hospital and the doctors to any and everyone! They get 5/10 stars from me! Thanks GW😊
Response: Hi, Vonda. It is very thoughtful of you to leave us such positive comments. Thank you for taking the time to share your feedback with us. We hope you are doing well!

Leandra Brown: I just recently gave birth at GWU and I had an amazing experience. From the check in process to discharge and everything in between, I felt well taken care of. The Midwives are incredible! They are all so kind and knowledgeable and really attentive to your needs. I couldn’t be happier. All of the Nurses I worked with during Labor and after were awesome! They were super helpful and took such good care of me! Even though they had their hands full with lots of other patients, they were still very attentive, constantly checking in to see if I needed anything. I also loved working with the Lactation Consultant. She was so supportive and encouraging and I learned so much from her. It was such a pleasure working with her. I appreciate all of the staff (it’s impossible to name them all) for making my experience a great one.
Response: Hi, Leandra. Thank you for taking the time to share your kind words with us! Compliments such as these are held very dear to our hearts. We’re currently working on a staff recognition campaign and would like to share your kind words with our community. If we may include your feedback, please fill out the following form by visiting https://rptn.co/fRtBAaB8AQA. Thank you again for sharing your thoughtful comments with us.

Maury Edwards: Nursing staff were very caring and attentive, I would rate them five stars. However, they were definitely understaffed. My procedure required almost hourly post-op supervision, but that was a challenge give the nurses' workload. Post-op I was very alert and able to take care of myself to a certain extent, and I did so as much as possible to aleviate the burden on hospital staff. Someone in more critical condition definitely needs a caregiver to stay with them. Some items were in short supply: nurses scrambled to keep me supplied with 3L bags of saline and it took about 12 hours for me to get a pillow. Checking out was slow. The guy in the room beside me waited over 3 hours for release. Mine wasn't quite that long, but only because I kept gently nudging my nursing team.
Response: Hi, Maury. Thank you your review and for bringing your concerns to our attention. We'd like to follow up with you directly so that we can further address them. At your convenience, please provide us with your contact information by visiting www.gwhospital.com/about-us/contact-us. We hope to hear from you soon.

7. Howard University Hospital

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354 reviews
Howard University Hospital
Facilities
4.9
Prices
5
Attention
5
Hygiene
4.2
Cleaning
4.9

Address: 2041 Georgia Ave NW, Washington, DC 20060

Schedule: Open 24 hours

Telephone: (202) 865-6100

Guy: University hospital


Review: Their website mentions in the washington

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Zina Jones: I was there this month. May 2022. The ER staff was efficient, patient and kind. The emergency room was clean, even the bathrooms were clean. Security was alert and understanding. My brother was a little loud and vocal and the security guard was very understanding. He said my brother is just worried about me. That was awesome. The staff that checked me in was ok. The triage staff was excellent.. Thanks so much for a job well done. The Doctor techs and nurses were professional and comforting.. Thank you so much

Evan Glassman: Not gonna lie when I was sitting in the waiting room with my head leaking from a huge gash I got from slipping on my own pee, I decided to check the reviews on google. After seeing the measly 2.4 stars, I was scared they were gonna make my cut worse or even forget about me. I was completely wrong. Service was efficient. The nurse was really kind and she stitched me up effortlessly. Would definitely come back if I slip on my own pee again. Thanks guys.

bria bailey: I don’t even know how this hospital is still open. My grandfather was having a heart attack and when they told him that they were taking him to Howard hospital he stayed home. This place has no empathy at all. The staff is rude. Lazy. Disrespectful. The emergency room acts as if you are an inconvenience by actually going there. Nobody has phone etiquette and manners. Whoever the man is running the emergency room has no business dealing with people. I legit hate this hospital and only go if I feel like Im dying. If you read this PLEASE GO TO SIBLEY HOSPITAL THEY ACTUALLY CARE.

Brandi Lawrence: Sad. Truly sad. Front door staff member was noticeably drunk. You could smell the liquor on his breathe, blood shot eyes, no customer service, talking with coworkers instead of leading patients and guest..and giving out wrong information at the front desk. Get to the floor advertised online for the Dr. Appt. it's wrong. Told by two nurses, I'm in the wrong building. Walk next door, and then was told, I was in the right building the first time. Go back to the hospital get to the Endocrinology department. This lady is literally losing her breathe and throwing up in the waiting area. We're signaling the nurses and front desk to assist. They were busy in their cell phones and talking amongst each other. This lady is literally coughing, chocking, vomiting NOTICEABLY. We're like please help her...one of brushed me off thinking I was asking to step in the hall. I'm like lady, NO someone is literally out here struggling to breathe.. HELP HER! They were acting clueless and sat there at least 2 minutes before they helped her to ER. It was the craziest thing I've ever experienced at a hospital. I won't be back. I wouldn't send a pet rat to this hospital. I'll just redo the whole Dr. appt at another facility.

Anonymous: I had my first born Son at this Hospital and I was spoiled. The Doctor's, Nurses and staff were extremely helpful that I thought this is how a woman that is pregnant should be treated. I had my daughter at Shady Grove, and boy, the differences were extreme. I thought the level of care at Howard will be expected at other facilities. The staff at Howard treated me like a real person, they were caring, accomodating and I felt I was treated as if I were one of their family members. At other hospitals, I was just another patient. Please do not talk bad about Howard, they treated me extremely well in a difficult situation.

Rhonda26: Good afternoon my name is Rhonda I am 3months pregnant on Sunday January 16 2022 I couldn't breath, I couldn't drink, couldn't eat, or keep anything down for 4days so I decided to attend the emergency room witch was Howard university hospital. When I arrive to the emergency room my husband and I we didn't know how the rules and regulations was we didn't know he couldn't sit in the emergency room with me . But nurse Tiffany was going make sure we found out very soon. At this point we sitting waiting to be seen! nurse Tiffany never told us he couldn't stay instead she go get officer Jones to come remove my husband witch I thought was a little extra . So as he quietly walking my husband out the door I said out loud but to myself that's why I like Washington hospital center better ...nurse Tiffany decided to say real loud from all the way behind the curtain she was working we'll why you come to this hospital if you don't like it go to Washington hospital. I said ms. I wasn't talking to you so please stop talking to me like that's your job she takes apon herself to go get doctor as if I was about to hurt her . To put me out the hospital the doctor didn't see what happen he didn't get both sides he immediately says get out I'm not working on you he was the only doctor there and they put me out the hospital as bad as I felt I just took the names down that's how I know who was involved. doctor Brian put me out and of course i had no choice but to go to Washington hospital center where I recovered and was treated nice . I never thought I would experience anything like that in my life. But I wanna thank officer Jones for being so respectful to a pregnant sick woman .

Shannon: I was referred to see a specialist by the specialist's former colleague. It's now clearer why I've NEVER voluntarily went to HUH. Upon arrival at the information desk, a new employee starting that day came to work with a hood bonnet on. I heard her say to the person at the information desk, "I'm a new employee starting today." I looked with raised eyebrows. I walked off to get the elevator, another young lady in scrubbs is waiting also. Once the elevator doors opened, she attempted to enter side by side with me, pandemic be damned. I get to the specialist office and check in. While sitting completing two forms, I witnessed the receptionist pulling messages off the phone left by patients via speaker for everyone in the waiting room to hear. Raised eyebrows in disbelief. When the nurse came in for pre-screening, she's taking all the information to the questions she asks by hand writing on scratch paper. I say to her, "how does these notes make it into my medical record?" She stated the doctor would put it in. I said, "Howard received a $40m donation by MacKenzie Scott and you're manually taking medical notes?" During my consultation with the Doctor I disclosed what the receptionist did letting the doctor know I'd never call there and leave a message because of what I witnessed. With my consultation closing, the treatment plan the doctor wanted me to start required lab work. I opted to get it done there to expedite the process, bad idea. Labcorp is their in house lab. Extremely small room, unprofessional phlebotomist. The one that attended to me was utilizing her phone (speaker) listening to music with her mask below her nose giving non-verbal commands as if I was supposed to know what those commands meant. This is why I DON'T go to GW, VETERANS, WASHINGTON or HOWARD hospitals.

Lamaria Washington: I go to this hospital cafe a lot and it is normally a pleasant experience but yesterday (5/15/22) I came and brought some grapes. After eating a few, I realized that some of the grapes had mold in them. I checked the label to see that these grapes were 10 days expired. I returned the next day and checked the other grapes and saw that the label had been removed so customers could no longer see the expiration date.

Shaunta Gilchrist: On March 13th 2021 I was scheduled to give birth to my daughter and we arrived on time and there wasn’t no doctor on the floor until the next morning. Following that they continued to want me to have a c-section which I refused. The bed I was on was broken and the feet rest didn’t work. Well during pushing my daughter out two days later the foot rest broke completely and my legs dropped while I was pushing which caused the epidural to turn and almost fall out. I know have severe nerve damage to my right leg and can’t feel it from the knee to the inner thigh. I have a lawyer involved and plan on going all the way. I had to stop breast feeding because of the medications they had me on. Absolutely horrible

jose Navarro: Do Not go here if you’re pregnant and planning on giving birth here!!!! I’ve been to L&D like 3 times for emergency due to pregnancy every time I go there they never find anything wrong I feel like they are just being lazy when I arrived to the L&D section all the nurses were in their phone didn’t even want to see me because they didn’t want to work at all. If anything goes wrong in your labor and delivery they won’t be able to find it. I ended going to Medstar hospital after going here an boom there was a Problem in my pregnancy like I suspected. So don’t trust this hospital at all they don’t care

8. BridgePoint Continuing Care Hospital - National Harborside

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106 reviews
BridgePoint Continuing Care Hospital - National Harborside
Facilities
4.8
Prices
4.2
Attention
4.4
Hygiene
4.7
Cleaning
4.1

Address: 4601 Martin Luther King Jr Ave SW, Washington, DC 20032

Schedule: Open 24 hours

Telephone: (202) 574-5700

Guy: Hospital


Review: "Being a health professional myselfI am very criticalTo the level of ..."

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BridgePoint Continuing Care Hospital - National Harborside: what do users think?


V Garcia: The worst nurses of any place I ever been. My family member was there so the could help take her off a trach and get her at least sitting up and able to stand. During a visit I asked for a sponge toothbrush to clean her mouth. The nurse refused to provide one and walked away. Another time I told the nurse she was soiled and I was told they would get her clean; took over an hour for them to clean her. They waited until she was on deaths bed before they transferred her to a REAL hospital. It was too late. Don't let your loved one near that place

Michael Miller: My brother-in-law previously had covid and was on a ventilator when he was transferred to BridgePoint. He spent three and a half weeks in the ICU in the LTACH unit before being transferred to the Sub-Acute and Rehab unit. The first day in the ICU, my sister-in-law arrived to see my brother-in-law half naked and covered with vomit. The nurse refused to clean him up, instead waiting for the orderly to do it. That seems to be their policy. In general, the ICU nurses seemed to be inattentive. Dr. Gohari, the primary attending physician, was good. She was willing to give us frequent detailed updates on his condition. Her weekend backup (Dr. Hansen) was not very familiar with the case and was not as helpful. Ernasha, the patient advocate, was helpful and responsive. Tigist (Admissions) was also good. Front desk personnel were polite and helpful. Nelson, a nurse, was very kind and caring. However, the case manager (Melissa) was extremely difficult to get hold of and didn’t really do her job. After leaving the ICU, my brother-in-law was transferred to the Sub-Acute and Rehab unit, which is a separate entity in the same building. We were not happy with that facility. It was very difficult to talk to anyone about his case. We were not able to talk to any doctor during the two weeks he was there. Mr. Mitchell, the administrator, did pick up his phone but could only get the speech therapist (Rebecca) to call. She was very helpful. In the two weeks my brother-in-law was in Sub-Acute and Rehab, they made no progress in weaning him off the ventilator, which is the most important part of rehab in our view. The respiratory therapists were not aggressively trying to wean him, only doing an assessment twice a week. The respiratory department was not even represented in the plan-of-care meeting. When we were finally able to talk to the respiratory director, she was not aware that he had had a successful CPAP trial the day before he was transferred to the Rehab unit. At one point, my brother-in-law tried to get out of bed and ended up on the floor. The side rails of the bed should have been raised but were not. Some of the nurses were nice, especially Pam, but others were not. Our biggest problem with the Sub-Acute and Rehab unit occurred about two weeks after he arrived. One night, we received a call from the nurse supervisor (Vola?) saying my brother-in-law was non-responsive and that they had called 911. They claimed that they had a signed document that said he should be provided with “comfort only.” We had to point out that a Do Not Resuscitate order does not say that at all and they should take him to the emergency room. At the emergency room, it was discovered that his catheter was plugged, resulting eventually in a urinary tract infection and septic shock. This apparently was a result of negligence on the part of the nursing staff. We sent a polite email to the head nurse (Dr. Quarles) and others asking them to investigate. No one ever responded to the email or to two follow-up phone calls. After recovering for three weeks at two different hospitals, my brother-in-law was sent back to rehab. At that point, we refused to let him go back to BridgePoint.

R Chiedi: To say my family and I were disappointed in the care my mom received at Bridgepoint is an understatement. My mom was there for approximately eight months. While on the hospital side, her care was sufficient and the PAs were amazing. However, once she was transferred to the short term rehab on the first floor, things got progressively worse. The communication was awful. Sometimes it would take days to get answers when we were literally concerned that she was going to die. They acted like they would get back to us when they had time with no sense of urgency. Everyone from the PT staff to the doctors acted like they gave up on my mom and could care less about her getting better. The doctors and staff would not listen to her family that are the ones that know best when she’s Experiencing changes. We assumed perhaps all rehab centers were like this, however we are so happy that we made the change to a new one. It is like night and day. The care and communication is 100% better. My Mom is finally happy again and progressing amazingly in her PT.

cari Buchanan: Absolutely horrible service by all staff towards someone who is unable to give them her own voice and they won't listen to her daughter about her care. Do not recommend

Tiffany P: Honestly, if I could give 0 stars of this place I would. My mom was brought here after she left ICU at a hospital in Richmond, and I thought they would be good for her. I was wrong. My mom wasn’t in the best shape however she was alert at times. Week after week we only saw my mom getting worse. This hospital seems to hire people with no heart, who can actually stand to hear machines beeping constantly and not coming into the rooms to check them and not give any human being the care they deserve. My moms stomach was bloated for 4 weeks, and it took her blood pressure dropping SUPER LOW for them to actually do something so simple as a scan after we made them aware that something is not right My mom is no longer at this facility thank God, but she’s in super critical condition at another place. Hopefully a better one that can give her the care she needs.

Nichole Saint Germain: What can I say? Only that this hospital brought my father back to life. COVID-19 almost took him and BridgePoint put him back together. The staff at BridgePoint National Harbor was absolutely fantastic. From the calls and facetimes we were always in contact and knew what the next steps where to get my father back. I want to shout out Erica his case manager, she always answered the phone set up meetings and listen to me cry when we had setbacks. I cant thank them enough for everything they have done and continue to do.

Trudy Moore: The care at BridePoint Hospital is excellent. There is a genuine consistent friendly and caring atmosphere. My husband has had excellent care during his stay. The medical staff are competent. His conditions have improved and we are looking forward to him going to a Rehab facility from here; thanks to the great staff and the warm and caring atmosphere. During his stay I enjoyed the cafeteria that offers breakfast and lunch with, again, a very friendly delightful staff and a few outstanding cooks. This facility is clean as well.

jackie isley: Being a health professional myselfI am very criticalTo the level of careMy loved one is receivingThe facility has a lot of work to do to improve in numerous areas.

Bonnie Lawrence: My personal experience here at BridgePoint with Cray my PCT and Fatima from Physical Therapy have done an outstanding job at assisting with my hospital recovery. Cray's phenomenal assistance has made my stay exceptionally comfortable. Fatima has been a tremendous help with helping me build my strength back up and her patience's deserves all the credit. I often ask about Mercy she's my nurse at times, and she has been most helpful in my recovery.

Joyce Harris: When I first came in I noticed how clean and decorative the lobby was and I was greeted by Vanessa she had such an amazing attitude which made me feel welcomed. The literature that was given to me was true to what they offered for my brother. My brother is very happy and at peace. The staff work well together and I am happy with the choice I made with sending my brother to Bridgepoint. I have an assurance knowing my brother is in good hands. The techs make sure he has everything he needs for when its time to clean him. The cafeteria food is really delicious and if it seems that I am lost everyone is very helpful in showing me where to go. I have to mention that Tess my Nurse really calmed me down when my brother first arrived I knew he was in good hands. I called the next day and she remembered me over the phone. I was really impressed with how personable she was with me. Tess helped me to understand and gave me a level of peace with what is happening with my brother.

9. Washington DC VA Medical Center

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350 reviews
Washington DC VA Medical Center
Facilities
4.8
Prices
4.9
Attention
4.4
Hygiene
4.1
Cleaning
4.9

Address: 50 Irving St NW, Washington, DC 20422

Schedule: Closed ⋅ Opens 8AM Thu

Telephone: (202) 745-8000

Guy: Veterans hospital


Review: "Been a resident of the DMV area for a little over a year the doctors ..."

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Washington DC VA Medical Center: what do users think?


Tri Love: For the most part my experience with the VA have been good. Sometimes the call and appointment lines take forever and hang up, and sometimes the personnel I speak to are grumpy but overall the service is good, the ER is relatively efficient, I can reach my Dr or their team with ease, and, aside from one ER incident with a certain Dr. I feel heard and well treated. My medications come fast, and the variety of programs is nice. Thank you for your service !

Venom DM: The VA wants you to call to make appointments but it's easy to be on hold for more than 30 minutes before you're disconnected. If you do go in to help get help desk staff (like in the lab on the first floor) in many departments will just look at you. No "Hello, how can I can help you?" Nothing. They just stare at you like you're interrupting something more important until you break the ice. This DC VA is consistently the lowest rated VA in the nation for a reason.

Ashton: My first experience in the cafe was terrible. Taco Tuesday at 12 noon they run out of 5+ items that up make the taco bar. Only meat, cheese and lettuce was left. The problem escalated when the cashier told me I was “entitled” for inquiring about a discount considering they discounted the food. He said “well, you still ordered it”, and even tried to charge me more than the set price. When asked about it he said he was told to charge that price yet adjusted the total to the original amount listed. I spoke with Kevin (manager) to oversee this unacceptable behavior. This service was despicable. As it is acceptable to say no, it is not acceptable to dishonor and disrespect anyone. The attitude was undeserving and unprofessional.

Artis Baskin: My most enjoyable and professional VA visit ever. I am a patient at the Yellow Clinic and had my appointment on FRI 15 APR 2022 w/ Dr. Benton. Routine physical and continued evaluation of service-connected issues. The Medical and Lab Technicians were cheerful, polite and engaging and the Phlebotomist Tsedey was amazing. Great visit...thank you for your service!

John Breske: Never used VA as a retiree. I am registered just never used it. Turns out Tricare doesn't cover audiology and hearing aids...VA does. I live just outside DC. I took the step to call the Washington VA Medical Center and register for care per the VA website. Site stated come by the office or call the number. Office is in the heart of DC...let's try the phone call. Called the number and used ext 56333 as prescribed. Automated message said experiencing longer than usual wait times...makes sense. Wait time will be longer than 3 minutes...I can handle that. If not urgent call during a less busy time...umm when would that be? Turns out I spent literally 8 hrs calling the number and experiencing 1) the phone ringing but then reverting back to the automated message or 2) the phone ringing then hanging up. I had taken the day off with no real plans and thought I would handle this task I had been procrastinating. After the the first couple hours I became determine to see how bad this VA system really is. I saw lots of reviews on how good the medical staff are. That may be so but the support system is what I feared it would be. Do a YouTube search for "trying to get an appointment to the VA hospital for my husband". Now I know why the phone never answers...absolutely terrible. Now what do I do? Drive to the heart of DC for similar service? Really? Needless to say I never completed this task.

Lauren Harcarik: Every *single* time I try to call to make an appointment, I am on hold for 20+ minutes. Several times I have been unexpectedly disconnected - even after speaking with someone - and, thus, have to call and wait again. I have been hung up on at least three times (and I just moved to this area). This is the worst of 4 VA systems at which I have been enrolled to receive care. I needed an appointment for a pap smear, and the patient call operator said, "they are not taking new patients," then hung up on me. Thank god I am not forced to rely strictly on VA healthcare, and I will look elsewhere to receive care; however, there are patients who have no other options, and this answer is completely unacceptable.

Mr. Robinson1911: The worst! We lay our lives in the this country and this is our reward. How does one ask for an appointment in May and we are told that we can be seen in January of the next year. Honestly, I don’t think some of the medical personnel is knowledgeable about their craft and they are numb to what some of us really need. This is apart of the reason all of the armed forces are low on numbers…..who wants to serve a country to be rewarded with care from people who really don’t care about you. We are just numbers and the actions of the staff justify us feeling this way.

je vf: While there, dental staff are usually nice and helpful, but they *never EVER* answer their PHONE and ridiculously, you can't make an appointment online!To get an appointment you have to physically go there IN PERSON - it's the 21st century, people, your customer service is UNSAT!

Emily Breining: VA - where support staff rides out a fed position & does the least in your favor. #1 Know your patient advocate team, keep track of your doctors(they come & go being in a large city.) Know that as a patient you have rights to accurate documentation & efficient service. Keep the VA accounatble for poor service.

Norma Hernandez: Was forced to transfer out. After months of not being able to get an appt for Specialty, minutes to hours of waiting on the phone. They don't call you back. They can't seem to find your referral because it took so long to get through. Unfortunately they are tied to the VA clinic at Ft Belvoir.

10. MedStar Health: Urgent Care at Chevy Chase

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220 reviews
MedStar Health: Urgent Care at Chevy Chase
Facilities
4.9
Prices
4.2
Attention
4.9
Hygiene
4.8
Cleaning
4.5

Address: 5454 Wisconsin Ave Suite 401, Chevy Chase, MD 20815

Schedule: Closed ⋅ Opens 8AM Thu

Telephone: (855) 910-3278

Guy: Urgent care center


Review: "They were extremely kind and patient with us and the other patients."

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MedStar Health: Urgent Care at Chevy Chase: what do users think?


Junaid Siddiqui: Worst service ever. Been here twice now, both times I’ve been waiting for 80+ minutes to get seen even though this second time I made an appointment and clearly there was only one patient who went in before me and one after me. While in the waiting room 3-4 people were discharged. Clearly the concept of “Urgent Care” is lost on the people working here. I could have gotten faster service at an ER for an eye infection. Medstar needs to evaluate this place and properly staff it. These people need assistance
Response: Thank you for your review, Junaid. We value your feedback and take your concerns seriously. We'd like to reach out to you for more information regarding your comments. If you're willing, please fill out our secure online patient feedback form: http://bit.ly/mshpff. We hope to speak with you soon.

Sharae B: I try not to let reviews sway my decisions but I wish I would have listened. It’s too many things that I experienced that were just wrong. The wait was a lot but I could deal with it. The doctor meant well but he was trying to prescribe me things that may not agree with my chronic Illness. It was like a one size fits all approach. Before I left I told the staff that they had my pharmacy wrong. They assured me they would update it but of course that didn’t happen. I had to again call once I got to the pharmacy and still had to wait a considerable amount time for this error to be remedied.
Response: Sharae, we are so sorry for your experience and would certainly be frustrated, too. We appreciate your feedback and would like to reach out to you for more information regarding your visit. If you're willing, please fill out our secure online patient feedback form: http://bit.ly/mshpff. We hope to speak with you soon and will do everything we can to help.

Randy Stogsdill: I don’t know what happened here but this urgent care has really gone downhill. Even making an “appointment” will still result in a 45+ minute wait, the doctors all seem exhausted and inpatient and have on more than one occasion either prescribed the wrong medications or couldn’t do anything - something they could have saved themselves they effort on if they actually prescreened the info provided by patients ahead of time. I liked this clinic because it’s convenient but I don’t plan to return.
Response: Randy, we are very sorry for your experience. We take your concerns seriously and would like to reach out to you for more information. If you're willing, please fill out our secure online patient feedback form: http://bit.ly/mshpff. We hope to speak with you soon.

Wanda Iyoha: I was seen on February 17, 2022. My experience from registration to being seen by provider was extremely fast. I saw NP, Soleimani Shila, she was very nice and compassionate. I was in excruciating hip pain, and although she could not really help me with my hip issue, she ordered an X-ray and provided me with the results and referred me to an orthopedic specialist and even made the appointment for me. I was impressed at how fast I was able to get an appointment. She got me an appointment to see an orthopedic specialist 4 days later! I am so thankful to have visited MedStar Chevy Chase Urgent Care when I did.
Response: Wanda, thank you for your review. We are so sorry to hear about your hip pain, that sounds very painful! While we never want you to be injured or in discomfort, we're very happy to hear that you had a great experience with us thanks to Soleimani Shila's excellent care and service. We hope your pain improves soon and wish you the very best of health!

Olivia: Worst doctor appointment ever! I went to MedStar Urgent care in Chevy Chase because I had a really bad stomachache. I have never met a doctor so stupid. He didn’t help me at all. He told me to go to the ER… for a stomachache. Also he wanted to give me a pelvic exam and I said absolutely not. I did not want a pelvic exam and did not need one. That made me feel so uncomfortable for him to suggest that. The male doctor is terrible, stupid and not helpful at all.
Response: Olivia, we're very sorry that you were not satisfied with the care that you received. We'd like to reach out to you for more information so that we can look into your concerns. Please send us your contact information by filling out our secure online patient feedback form: http://bit.ly/mshpff. We will do everything we can to help.

Suki W: Absolutely terrible; I’ve already filled out the survey that was sent to me after my visit. First, it took an hour to see the PA-C. Then he poked and prodded at my laceration and seem surprised when it hurt a lot. Before I left I was given a final report where the medications listed were not accurate. When I brought it to the attention of the PA-C, he said that the medication listed was the same as the one I said I was taking. When I googled it, the medication listed is for blood pressure and the one I’m on is for anxiety. They are not at all the same. The nurse also inaccurately recorded how often I take this medication. I was ultimately referred to a plastic and reconstructive surgeon. The PA-C said it was important to make an appointment to be seen within 12 to 24 hours. When I called the referral number I was told I cannot make an appointment right then and that I would be called back within 24 hours. I explained that I needed to see somebody immediately and was told somebody would call me back. It’s been 36 hours and I still have not received a callback. I am in the same state now as I was when I came to MedStar yesterday. Essentially nothing was done except have my ear bandaged worse that what I could have done myself at home. This experience isn’t surprising, but I find it frustrating that a medical professional can suggest a course of action, and when I take that action, it’s not possible to do within the American health care system unless I want to go outside of my insurance.
Response: Suki, thank you for your review. We are very sorry for your experience and would like to reach out to you for more information and to help as soon as we can. Please fill out our secure online patient feedback form so that we can be in touch as soon as we can: http://bit.ly/mshpff. Please note that this form is different than the survey that is sent to our patients after appointments. We hope to speak with you soon and will do everything we can to help.

Serene Rancho: The receptionist / Front Desk person is outstanding. She is professional and caring — immediately connected to the rest of the team who took care of me. The X-ray, NP and nursing team are right on top of things. Also, the facility is very clean.
Response: Thank you for your kind words, Serene! We will surely share your compliments with our team so that they can be recognized for their outstanding care and service. Thank you for choosing MedStar Health!

James Beckwith: On Saturday I took my 87-year-old father in for what I thought was a UTI. I read the reviews and anticipated a long wait. I even called ahead and they said it was about an hour wait at the time. But after 45 minutes we were called back. Every single person we encountered was nice and polite and thorough. I particularly liked our physician assistant Aaron Henry.He was such a nice and caring man. After the test came back Saying no UTI he went through other things it could be had a video consult with an emergency room doctor and advised us on what we should do. We were very happy with our experience And I would definitely return again if needed. Urgent care are busy places nowadays and I was very surprised how pleasant it ended up being.
Response: James, thank you for your kind words. We understand how stressful it can be when an elderly loved one needs urgent medical care. It was our pleasure to make your father's visit as positive and supportive as possible. We agree with you - Aaron is wonderful, and we are happy to have him on our team. We will surely share your kind words so that he can be recognized for his excellent care and service to you and your dad. Also, we would like to potentially highlight your review in an internal staff newsletter. If you're willing to provide additional details so that we can share your family's experience, please fill out our secure online patient feedback form so that we can contact you: http://bit.ly/mshpff.

Jamey Campbell: Awful wait times 3+ hours for an appointment. Not a walk in. Only one provider. Waiting room was a mess and really uncomfortable. There was a woman yelling on the phone who was not asked to take her conversation outside. One nice perk is the charging station available.
Response: Thank you for your review and feedback, Jamey. We're very sorry for your experience and would like to follow up with you. If you’re willing, please fill out our secure online patient feedback form: http://bit.ly/mshpff. We hope to speak with you soon.

dora oduor: Karen at the front desk is very caring, courteous and expressed her concerns about my medical issue. While, my insurance would not cover my visit, at this urgent care center, Karen called another center close-by, but due to time and insurance, it wasn't possible. Karen explained my issue to BOSAH H CHUKWUKA PA, who was so helpful explaining the urgency of my health and need to go to an ER. He called Sibley ER to explain my health concerns and urgency to be seen at the ER. I am so grateful for the care I experience at MedStar Urgent Care, Chevy Chase.
Response: Thank you for taking the time to write a review, Dora. We're happy that our team was able to help explain your concerns and needs during your visit. We hope you are well on your way to feeling better.

11. Allcare Family Medicine And Primary Care

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262 reviews
Allcare Family Medicine And Primary Care
Facilities
4.9
Prices
4.1
Attention
4.4
Hygiene
4.1
Cleaning
4.5

Address: 1710 Rhode Island Ave NW, Washington, DC 20036

Schedule: Closed ⋅ Opens 8AM Thu

Telephone: (202) 787-1979

Guy: Urgent care center


Review: "In and out, good service for urgent care."

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Allcare Family Medicine And Primary Care: what do users think?


JL: Earlier today I made an appointment to see a physician because I was not feeling well. When I made my appointment I noted my symptoms as loss of appetite and discoloration on my tongue. When I arrived at the office the young lady at the front desk was extrude and short with me. When I noted this her attitude changed and she stated that she did not see what her height had to do with anything. She then proceeded to ask me to complete a form. She took one look at the form and told me that I would need to see the doctor via televisit. When I asked her why she stated that because I had a headache and abdominal pain coupled with the loss of taste that I could not see the doctor. She wanted me to go outside in the cold and speak to a doctor in the middle of the street. This was my second poor experience at this facility.
Response: JL, we are committed to our COVID-SAFE policy, which is meant to protect not only our staff and other patients but also yourself. --- IF we allow everyone with sore throat or other Covid-like symptoms to come in and get tested inside the office, BY CHANCE ALONE you will be exposed to Covid-19 while in waiting room or exam room where the previous patients was getting seen for sore throat... --- We hope you can appreciate that these measures are for health and safety of not only our staff and other patients, but also your own HEALTH AND SAFETY. --- Thank you for understanding.

Jordan Dias: I went early hoping to get an emergency rapid covid test and they had a sign on the door telling me to go to 1050 K st NW for testing. I go and the concierge at the new location and she tells me they’re not doing testing in the building at all. I call ARC 4 times and they never picked up. I had to go to 3 different clinics in total and even though I came early to District Urgent Care there is a very long line. If there are location changes, please make sure the staff at the different building are made aware of this so that patients are not crowded waiting outside one singular testing site.
Response: I’m very sorry to hear this! Our entrance is on from the side - no need to enter the building !!! And you cannot get tested without telemedicine appointment first !!! Please read our website !!!!

Liam Mulligan: I have been going here for nearly a year for regular appointments and always receive great care. Emily Johnson is a fantastic medical professional who always makes me feel at ease and thoroughly explains all my options and any procedures. She has a great bedside manner.
Response: Liam, your positive feedback is greatly appreciated. It’s always a pleasure to serve our patients.

Chengyan Zhang: Worst medical care experience ever. I scheduled an in-person appointment for checking a swollen tonsils. Was told that this could not be in-person because it is upper respiratory and concerns for COVID. I offered to provide negative COVID test result from the day before, but was told it didn’t matter and they can only see me virtually. I told them the physician would not be able to see my tonsils clearly, and this would be meaningless, but they still would not see me in person. Fine. I was too painful and accepted the virtual appointment. The physician of my appointment was late for half and hour, and a practitioner nursed showed up and told me the physician of my appointment was running late and could not see me….. the appointment was very brief; the NP told me she cannot diagnose because she couldn’t see my tonsils- exactly what I told them when I insisted a virtual visit would not work. I received the bill today. For this experience, they charged me $475?!?!?! With insurance, I still need to pay half of that. Seriously?! For an appointment that the physician was late and didn’t even show up I’m charged $475. What kind of health care is this? How is this not fraud? I highly suggest you avoid this place at all cost. I will never come back again and will tell everyone I know to avoid this place.
Response: Chengyan, we are committed to our COVID-SAFE policy, which is meant to protect not only our staff and other patients but also yourself. IF we allow everyone with sore throat or other Covid-like symptoms to come in and get tested inside the office, BY CHANCE ALONE you will be exposed to Covid-19 while in waiting room or exam room where the previous patients was getting seen for sore throat... We hope you can appreciate that these measures are for health and safety of not only our staff and other patients, but also your own HEALTH AND SAFETY. We are sorry you are dissatisfied with our services. If there is anything we can do to change your mind, please let us know via email at feedback@allcarefamilymed.com. For billing-related questions, please refer to us at billing@allcarefamilymed.com and we'll readily help you out. Thank you for taking the time to leave us your feedback.

Manuel Santiago: Avoid this place. My experience was terrible with one of their attending physicians. I went with excruciating lower back pain and it was clear he does not care about patients. He gave me a pain medicine prescription without even trying to investigate the cause for it. I eventually requested an MRI after talking to another physician outside DC, and ended up realizing the cause of the pain and finally got treatment and therapy for it. But the physician in Allcare didn't even care about helping. His evaluation was just as good as going to a pharmacy and getting over-the-counter ibuprofen.
Response: Manuel, we are sorry to hear about your experience. Please contact us directly at feedback@allcarefamilymed.com for us to better understand the details of your visit. Rest assured, we will take the appropriate action to make it right. We take great care in delivering an exceptional healthcare experience for every patient.

Katie Kohn: I highly recommend Dr. Talavari from AllCare. He is the first doctor that I have had in my 38 years of life that I feel has really listened to me and wants to help. Appointments are easy to get and they are almost always on time. Blood draws are a breeze. I will never go anywhere else for primary care.
Response: Katie, thank you for your kind words. We are grateful to you for choosing us 🤗

Sarah Hughner: I saw Yousef Talavari virtually (had received a negative covid test). He was late to the appointment, extremely short with me, and unhelpful. His only recommendation was to get tested for strep throat despite me not having the symptoms of strep throat. I told him I would get the test and asked about what other possible diagnoses would be if the test came back negative. He immediately got defensive, wouldn't answer my question, and accused me of not knowing how medicine works. Throughout the whole appointment he was rude and dismissive; he spent less than a few minutes listening to my symptoms and would not answer any of my questions, preferring to tell me that I did not understand his profession.
Response: Sarah, please contact us directly at feedback@allcarefamilymed.com for us to better understand the details of your visit.

Shay Collins: Not a complaint with this location, but rather with Allcare generally. I had a Telehealth appointment with one of the doctors at this location yesterday and, based on my symptoms, he ordered testing for me at Allcare’s K St NW location. I get there and fill out their text prompt to let them know I’m there and no one comes out to get me like the website said they would. I tried the door and it was locked. I then called Allcare and they said that the location had closed. When I pointed out that one of their own doctors had told me to go there one day prior, the person on the phone said, “we just found out it closed today, we just found out it closed two hours ago.” No sign on the door, no contact to patients to let them know the location had closed. Just left me—while I am sick enough to seek urgent care—to go to their location to only then, and only because I called, find out they had closed their doors that day. I asked the person on the phone if they could order my tests to be done somewhere elsewhere in DC (since their other locations were in Maryland and Virginia) and she told me they could only order tests to their own locations. Wasting a ton of time and money driving around trying to get the tests they ordered because they apparently closed shop with no heads up to any of their staff and didn’t even bother to put up a sign in their storefront. Shameful.
Response: Shay, we are sorry to hear about your experience. Please contact us directly at feedback@allcarefamilymed.com for us to better understand the details of your visit. Rest assured, we will take the appropriate action to make it right.

Savannah Klein: Doctor YT was not sufficient, just did some blood tests and told me he couldn’t figure out what was wrong, over several visits. Really not knowledgeable. Allcare charged me hundreds of dollars for 10 minute visits and somehow found ways to both mess up the insurance handoff and improperly bill me. Do not recommend at all.
Response: Savannah, we are sorry to hear about your experience. Please contact us directly at feedback@allcarefamilymed.com for us to better understand the details of your visit. Rest assured, we will take the appropriate action to make it right. We take great care in delivering an exceptional healthcare experience for every patient.

Billy Wood: I scheduled an appointment over the phone, and specifically told the person what procedure i was looking for. When i arrived, i told them again what procedure i needed. They admitted me, charged my copay, then told me they didn't have the tools available, so they sent me to a second AllCare location and told me i would be able to walk in. Upon arrival, the second location was booked full (which they had told the Rhode Island Ave location over the phone) and was not able to admit me. Genuinely a very frustrating and unprofessional experience; I'll be avoiding the Rhode Island Ave location in the future.
Response: Billy, we are sorry to hear about your experience. Please contact us directly at feedback@allcarefamilymed.com for us to better understand the details of your visit. Rest assured, we will take the appropriate action to make it right. We take great care in delivering an exceptional healthcare experience for every patient.

12. Adventist HealthCare Urgent Care

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235 reviews
Adventist HealthCare Urgent Care
Facilities
4.6
Prices
4.8
Attention
4.6
Hygiene
4.7
Cleaning
5

Address: 7600 Carroll Ave, Takoma Park, MD 20912

Schedule: Open 24 hours

Telephone: (301) 891-5079

Guy: Urgent care center


Review: "The waiting was not bad, only waited 10 mins after checking in. The ..."

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Stephen Taylor: I came to Adventist Urgent Care last year and had a wonderful experience with staff who were efficient, competent, and compassionate. When I returned today, I was turned away because I only had a digital copy of my insurance card and the receptionist, quote “needed something to scan.” If Adventist can’t intake a patient with valid insurance over something so trivial, it inspires doubt about the competence of care they offer beyond the reception desk.

Rob R: Not a pretty exterior or interior, for sure. But I've come here three times now... even though I live blocks away from other urgent cares in downtown DC, and it's a 30 minute drive at best. Which I think says a lot.

SJ Ward: This is a 24-hour urgent care. But if you arrive before regular business hours you're likely to find a locked door, no clear way to get in, and when you do the front desk person telling you that they don't have basic services like x-ray until regular day shift comes on.

Andrew Bracken: I called to have my 13 month old checked for an ear infection. The website says it does pediatric care. The receptionist said they do not see babies. Our child has been treated at several adult urgent cares, they still use the same otoscope as with adults on babies…

Sujuan Meng: Terrible place! This is a 24-hour urgent care. when you get there, the front desk will tell you because you may have a fever(without taking temperature) and they cannot do Covid-test there, so they will not give you any service and they will turn you away!

Mary Bailey: We had a very easy time scheduling a covid test. It was simple to schedule online for a same-day appointment, and everything proceeded smoothly once we arrived. We received individualized attention and evaluation from the nurse practitioner and medical assistant; not just the test. We received test results in the patient portal just over 24 hours later. All in all, a very positive experience. We would return!

Caitlin Boyles: This was my first time coming to this location. I normally go to Laurel because it is closer to my job. I have nothing against Laurel, they are good but personally I loved this location. I walked in around 10pm and maybe waited for 10mins to get seen. The staff was so friendly and exceptional I will definitely come back. I came in for a COVID test b/c graduate students have to go back onto campus this semester (which sucks) and will need an updated test every 30days. P.S. I came in late Friday night and my test results came back Sunday night. I will definitely come back to this location. My nurse was Boja, she has such a sweet heart. She left a wonderful impression on me. Thank you Takoma!

Kyra Williams: It was a complete waste of my time! I went in due to issues with my Achilles tendon (i.e. barely walking) and they told me they don't give narcotics (which I never asked for and there are other pain meds that could've been prescribed that aren't narcotics), take Tylenol and use bengay. I definitely won't be going back nor will I recommend it to anyone else.
Response: Hi Kyra, We sincerely apologize for your experience during your visit at our urgent care center. We strive to provide quality care to all our patients and are disappointed to learn this has not been your experience. Your feedback has been shared with leadership and would like to learn more about your visit. Please send your best contact information to Info@AdventistHealthCare.com and a member of our team will reach out to you directly.

Kate Samworth: The website says they are open but they weren’t. Wish I had known that before paying $40 round trip ride. Lesson is- don’t believe the website

Saundra Rogers: The experience getting COVID-19 test was good. However, I had an awful time with the patient portal. After resetting my password several times, and calling several numbers for assistance, I was never able to use the portal. I finally gave up after a week. I will be tested elsewhere from now on, because the experience with the portal was too frustrating and I needed to be able to show my results.
Response: Hi Saundra, We sincerely apologize for your experience with accessing the patient portal. If you’d like to discuss this matter further, please send your best contact information to Info@AdventistHealthCare.com and a member of our team will reach out to you directly.

13. Concentra Urgent Care

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943 reviews
Concentra Urgent Care
Facilities
4.1
Prices
5
Attention
4.4
Hygiene
4.6
Cleaning
4.7

Address: 5590 General Washington Dr, Alexandria, VA 22312

Schedule: Closed ⋅ Opens 8AM Thu

Telephone: (703) 914-6718

Guy: Occupational health service


Review: "The nurses were friendly, knows how to talk to us the waiters."

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زكي الحمصي: Reception staff are not human They treat people with contempt This place is very disorganized, starting with the reception. Sarah is extremely incompetent, careless, and has absolutely no sympathy for anyone. Walk away from her or ask to talk to someone else. This place is awful from God and I only went because my job sent me here for an audition. Be aware when you go here, stay alert and don't go here unless you absolutely have to. These people are in healthcare, but they don't care about you and you're just another patient going through. They act like they bother you to enter, and avoid it at all costs.

Andrea Boudreaux: The staff here lacks all compassion. We are all short staffed. Taking that out on patients is unacceptable. I waited for almost 6 hours to be seen after being told it was a 2 hour wait. They “marked” me in 90 minutes after my arrival, thus pushing me back even longer. They did not enforce mask wearing in the waiting room. The physician was EXTREMELY rude and made my experience worse. As a fellow doctor, I was appalled by his behavior. Then to make matters worse, the front desk staff started talking in Spanish when I was seeking assistance. I speak Spanish, but that was completely inappropriate. They spoke negatively about me, and dismissed my needs! I will never return here and have made my organization aware of this to ensure that we no longer use this facility for our staff.

J N (RN Traveler): I called ahead of time to find out about getting a physical as mandated by my agency. The lady stated Mon - Fri, after 2pm walk-in only. So I come in the building at 2pm, waited in line for a few minutes, then was told they didn't do physicals after 2pm. Even though I was there by 2pm, she wouldn't let me stay. I came the next day, first one in line, was given multiple forms to fill out, evenly though I had been there in the previous year. After filling out the forms, about 5 min later, she have me more forms (OSHA requirements). They had to do with respirators, which I use at work for COVID patients care. After filling those out, I waited another 10 min and was finally called (45 min after I came in). After my sight, height, weight, color test, and vital signs were done, I was finally put in an exam room. Then I was told all the OSHA forms I filled out were the wrong forms, and had to fill out these other forms, because they were for my physical only. These new forms contained a lot of the same information that was on the OSHA forms. So now it's been over an hour when I finally see a doctor for my physical. Even though I had to get into a gown and shorts, I wasn't asked to lie down to examine my abdomen or legs, just a VERY brief listen of my heart, lungs (on the back), and looked in my ears while sitting up. Other brief things were done, the doctor reviewed my forms, then I was on my way home. If I had to have another physical done, I would go someplace else.

Shawn Malik: The staff there were respectful and patient. Every one there did there jobs well from what I've seen. Only thing I would change or think should be corrected is when someone is standing in front of them waiting they should be greeted & questioned immediately. I came in & waited behind someone in line for almost 10 min at the desk thinking he hasn't been helped. He just sat down after awhile and when I noticed that then I made my presence known. And why I was there and immediately received a form to fill as well as a clipboard.

Ben LNU: High volume of employer-requested evaluations. The staff are familiar with the process and are efficient. The waiting room is full and without amenities such as coffee. Everything is on paper, expect to fill out lots of forms. Location is easy to get to and there is plenty of free parking.

Marlena Mansfield: I was sent to Concentra by my workplace for a routine physical, TB test and a respiratory fit test. I arrived at 10 AM but wasn’t actually called back until 1 PM, and my appointment was finally finished at around 3:30 PM. The staff was nothing but nice but there’s no reason it takes five hours for someone to come in to do some and that should take no more than an hour. Just come prepared if you decide to come here so you’re going to be sitting and waiting for a long time.

Nana Nan: Walked in to a very crowded space for a clinic. They need to encourage appointment to limit that. I called for appointment prior to and was told. No appointment required. I spent over 3hrs for just physicals and drug screen out of that almost 2hrs waiting for the doctor and when he finally showed up, it only too 10mins. So I spent over 3hrs for something that could have been done with 1hr. I was sent there by my employer and hope I don’t have to come there again.

Arslan Yousfi: No organization at all!! I would never use my company to do any business with them! They do not care about their patients and the wait time is ridiculous! Waited over 4 hours for a physical!! And every employee is sitting around pretending to do do “work”.

Alfred Deen: It was just on time, I didn't waste time to check me in and the process was satisfactory. The nurses were friendly, knows how to talk to us the waiters. Thedoctor was perfect,and the nurses were lovely and knows their job well.

Cristian Santos: This place is so unorganized, starting from the Front Desk. Andrea Garcia is so incompetent, careless, and no sympathy for anyone whatsoever. Steer clear from her, or request to speak to someone else. This place is god awful and I only went because my job sent me here and my mothers job sent her here for a test. The medical staff in the back were drawing blood and even forgot to label my sample…. We had to remind them. Be aware when you go here, stay alert and don’t go here unless you really have to. These people are in healthcare, but do not care about you and you are just another patient walking through. They act like its a bother that you walk in, avoid at all costs.

14. MedStar Health: Medical Center at Lafayette Centre

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65 reviews
MedStar Health: Medical Center at Lafayette Centre
Facilities
4.3
Prices
4.5
Attention
4.8
Hygiene
4.9
Cleaning
4.9

Address: 1133 21st St NW, Washington, DC 20036

Telephone: (202) 416-2000

Guy: Medical Center


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Nirali Shah: Terrible customer service. I arrived at 3:00 for my Ob appointment (scheduled for 3:15) and I was not called back till 3:40. When I went to check if the doctor was running late, the front desk lady told me that was not checked in because of a glitch in the system and she ran back to tell the doctor and came back to tell me I had to reschedule the appointment. This appointment was scheduled a month in advance after my last one was cancelled. So basically I waited to 2 months for this appointment and now have to wait another month to see the same doctor. So what they meant to tell me is, I should not have a doctor preference (how much ever I appreciate my previous visits with her) and should be open to seeing anyone. No value for time or customer service. And here I thought, Medstar was all about customer service! I wish they understood that people make an effort to be to an appointment on time.
Response: Nirali, thank you for your feedback. We're very sorry for your experience and would certainly be frustrated, too. We take your concerns seriously and would like to reach out to you as soon as we can so that we can try to help. If you're willing, please send us your contact information by filling out our secure online patient feedback form: http://bit.ly/mshpff. We hope to have the opportunity to speak with you soon.

Cameron S: I have been visiting MedStar for a few years now and this location has been so incredibly difficult to work with. I started with another physician; the Doctor left the practice and I was not aware until my routine refill went unfilled. I was able to get an appointment but not until my medication had run out and I was dealing with the adverse effects. The doctor, needless to say, was shocked that I hadn't been helped sooner. That brings me to a year later. I called to refill the same prescription (for a non-controlled substance) that I've been on for 3 years now. This medication is dangerous to stop cold turkey and I have been told by my physician that there are no circumstances where I should have to. I called and was told that I would not be able to refill without a live appointment because the drug is a controlled substance (which it simply is not); then I was told that I wouldn't be able to get an appointment with any doctor at all until mid-December. When I expressed that I would need them to help find a solution as I will run out in 2 weeks, they had no response other than suggesting I call everyday just in case there is a cancellation. They then denied that they would be able to call me to let me know should a spot open up. In summary, for initial visits, the practice is very helpful. If you become a returning patient, I can guarantee you will fall through the cracks.
Response: Cameron, we are very sorry for your experience with us and would like to reach out to you for more information regarding your concerns. If you're willing, please fill out our secure online patient feedback form so that we can contact you as soon as we can: https://www.medstarhealth.org/contact-us. We hope to speak with you soon.

Monée: I received only my covid vaccination here. None of my Doctors practice at this particular location. Both of my doses were administered by the same young lady who was nice, professional and made me feel comfortable during my experience. I was in an out both times very seamless process. I took 2 stars off because the front desk where you check in for your appointment that staff appears very untrained for lack of a better word from appearance to work performance. There clearly is no oversight because if it was visitors would not feel unwelcome and as if serviced by lazy people. On a brighter note, the security who assist you on your elevator ride was always professional and very helpful and made you feel welcomed.
Response: M, thank you for your comments. While we're happy to hear that most of your experience at our facility was positive, we're very sorry that this wasn't the case during the entirety of your visit. We expect all members of our team to display the highest level of professionalism. We take your concerns seriously and have shared them with the most appropriate members of our team. We'd like to reach out to you for more information so that we can move forward with the best corrective action. If you're willing, please fill out our secure online patient feedback form: http://bit.ly/mshpff. We hope to speak with you soon and will do all we can to help.

Y B: Amy in cardiology is exceptionally good at drawing blood for those of us with weak stomachs.Dr. Rosenberg is just an outstanding doctor who asked lots and lots of questions to leave no stone unturned. Wait times are longer because he gives his time to each patient.
Response: Thank you for your kind words. It means a lot to us to hear that we earned five stars thanks to Dr. Rosenberg and Amy in our cardiology clinic here at MedStar Health at Lafayette Centre. We will surely share your kind words so that they can be recognized for their outstanding care and service to you. Thank you for choosing MedStar Health. We wish you the best!

Rodolfo Antorcha: I have never encountered a more incompetent group of so called 'medical professionals' in my entire life. Starting with my doctor, Dr. Gonzalez, and all the way down to the administrative staff. No one in this office gives you the sense of caring about you or your health. Every time you call, the staff sounds bothered, always making you feel like they're doing you some kind of favor. When it comes to Dr. Gonzalez, I have never had a doctor more careless and inattentive. The list of mistakes is too long to write here, but trust me when I tell you to stay away from the guy. If you want a doctor who makes you feel like you're a burden in his life, then he's your guy. In conclusion, I would recommend to everyone to stay away from this place. People who work there have completely forgotten that their jobs are about people's health and lives. They've forgotten that people come to them with pain and problems they can't solve on their own, and that a little compassion can go a long way.
Response: Rodolfo, thank you for taking the time to share your feedback. We are very sorry for your experience and incredibly disheartened by what we read in your review. We pride ourselves on treating our patients with the highest levels of respect, compassion, and kindness. We truly apologize that this has not been your experience with our providers at our clinic. We've shared your comments with our practice leaders, but would very much like to reach out to you for more information so that we can take corrective action and see if there's anything we can do to help. If you're willing, please send us your contact information by filling out our secure online patient feedback form: https://www.medstarhealth.org/contact-us. We hope to speak with you soon.

S.R. M: I am concerned with the treatment I received at MedStar Lafayette's Primary care location. I was seen by Dr. Tafara on 3/15/22 at 8 A.M. I had booked an appointment for a women's health visit and asked while booking if it would be possible to reconcile my prescriptions that were inaccurate on my patient portal as they were not transcribed during my initial patient intake at MedStar Lafayette in May 2021. I was assured by central scheduling and the medical assistant that would be possible for the visit. At the beginning of my appointment I had expressed to Dr. Tafara the discrepancies in my medications and that I had brief questions about headaches that I have been experiencing. I was told very abruptly that a medication reconciliation and my questions would need to be answered at a subsequent appointment to which she could not guarantee how long it would take to schedule. I found my treatment today to be incredibly disappointing and dismissive. I was shocked to discover in my clinical summary an inaccurate review of systems that I was not asked any questions about and was inaccurate because it stated I was not experiencing any headaches in the neurologic portion of the exam. It was incredibly disheartening that I was not asked a single question about my symptoms or my current medications during a routine women’s health exam. I would like to point out how unsafe this oversight was. For example, experiencing migraines with aura while on birth control pills containing estrogen can lead to an increased risk factor for stroke. I have not had issue with the other providers at this practice or any of the ancillary staff. Edit- Despite the immediate response stating they were "disheartened" as well and leaving feedback via their reporting system, I have yet to have anyone respond to my complaint and its been over a week. I will be seeking a new primary care practice.
Response: Thank you for your review. We are very sorry for your experience and are certainly disheartened by this, too. We always want our patients to feel that their provider listens to them and takes their concerns seriously. We've shared your comments with the most appropriate leaders on our team to look into and address. We'd like to reach out to you as soon as we can for more information. If you're willing, please fill out our secure online patient feedback form: http://bit.ly/mshpff. We hope that you'll give us the opportunity to try to help.

Andrea J: Dr. Lee in Cardiology is fantastic! Clean practice, fast and efficient. Also great bedside manner . Nurses and Admin staff were also very friendly and helpful.
Response: Andrea, thank you for your 5-star review and feedback. We're thrilled to hear that you had a positive experience with us. Thank you for choosing MedStar Health!

Milton Eldridge: They listen and work with you to get you the right prescriptions or to the right doctor. Might take a few tries but I’m satisfied with my service. They are the only doctors who actually listened to my symptoms instead of rushing me and slapping a band aid on a knife wound.
Response: Milton, thank you for your review and feedback. We're glad to hear that you had a positive experience with us overall. We'd like to reach out to you to discuss your comments in greater detail so that we can make improvements. If you're willing, please fill out our secure online patient feedback form: http://bit.ly/mshpff. We are always interested in learning how we can better serve our patients.

Christopher P: UPDATE - more poor customer service. Can’t get my records - seems nobody knows how to fax at the Lafayette center. The facilities are nice, the doctors are great. Their office administrative and PHONE - IGNORE are the absolute worse! 4 Weeks late I received a terse response, after about 10 calls and having to leave a message for the Doc, from the office manager: sorry for the delay I see you have an appt. now... as warm and apologetic as a stone thrown at the head. PATHETIC CUSTOMER SERVICE
Response: Thank you for your review and feedback, Christopher. We are very sorry for your experience and would like to have a member of our team follow up with you. If you are willing, please fill out our secure online patient feedback form: http://bit.ly/mshpff. We hope to have the opportunity to speak with you soon.

Dianne Tomelden: I really like every doctor that I've seen at Lafayette, but your phone system is the worst I've ever encountered anywhere. When trying to make appointments I am always on hold at least 30 minutes, after which I usually get frustrated and hang up. I tried for at least a month to get an appointment with a vascular surgeon per a recommendation from my cardiologist. Your office did call me twice to make an appointment and I was unavailable either time but when I called, I was never able to speak to a scheduler except one time after being on hold 45 minutes. She immediately told me her computer was down and she promised to call me back in a few minutes. She never called back. I finally got so disgusted I called Medical Faculty Associates at GW and immediately got an appointment with one of their surgeons. I really hate to change all my doctors but your phone system is horrendous. I complained to someone on my portal about it a couple of months ago and never got a response. You are going to lose more and more patients if you don't fix this. problem.
Response: Thank you very much for your review and feedback, Dianne. We're terribly sorry that you've had such difficulty trying to schedule an appointment and that your requests for callbacks have not been followed up on. We have shared your concerns with the most appropriate leaders on our team. Someone will reach out to you to discuss this issue.

15. DC Department of Behavioral Health - Emergency Psychiatric Services

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8 reviews
DC Department of Behavioral Health - Emergency Psychiatric Services
Facilities
4.1
Prices
4.8
Attention
4.8
Hygiene
4.3
Cleaning
4.6

Address: 1905 E St SE # 14, Washington, DC 20003

Schedule: Open 24 hours

Telephone: (202) 673-9319

Guy: Psychiatric hospital


Review: "Most of the employees here were very accommodating though."

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Channy B: Very charitable in a sense. Kinda hard to find. Most of the employees here were very accommodating though.I particularly liked the security lady with the Mohawk braid style, Mohammad, Ricky, and Mr. Walker. The lady with the 27 piece was nice as well. Great if you need emergency treatment, they seem to have an open door policy.

Calvin Palmer: I don't agree with everything that the staff and doctors do bcuz some of them (at least one I knew) don't care about nothing but pay. But I do have a few favorite doctors and staff that do put their best foot forward trying to help the client if you worked with them.

Ca D: This location is CPEP- Comprehensive Psychiatric Emergency Program, in building #14 behind the main hospital building. It is DC's psychiatric emergency room run by Dept of Behavioral Health. It's open 24/7 and is still actively providing Mental Health services to anyone in need.

Wanda Anderson: Its hard to find and lyft don't know how to come back here to pick up or drop off that go for cabs to.

Jenifleur O: Where do I begin? Hell pure and simple.

16. Sibley

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2 reviews
Sibley
Facilities
4.2
Prices
4.6
Attention
4.7
Hygiene
4.8
Cleaning
4.5

Address: 5255 Loughboro Rd NW, Washington, DC 20016

Guy: Hospital


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Tyler Brantley: This Hospital is wonderful, the staff are amazing and were a easy to work with. All the doctors were very respectful, that goes for the nurses other employees as well. If I were cold they got me a warm blanket.

Zhora Gotsman: My doctor was great in all areas. Very professional. However, the rest of the staff I had to deal with, seemed to be ignorant , not to say hateful. Also, billing system is terrible. Hope, never again.

17. Walter Reed National Military Medical Center

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297 reviews
Walter Reed National Military Medical Center
Facilities
4.2
Prices
4.3
Attention
4.5
Hygiene
4.8
Cleaning
4.1

Address: 4494 Palmer Rd N, Bethesda, MD 20814

Schedule: Open 24 hours

Telephone: (301) 295-4000

Guy: Military hospital


Review: "The entire WR staff was wonderful and I received some of the best ..."

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shelly morgan: Absolutely love this place! If anything is going to keep me here it's going to be Walter Reed. Amazing care from the Dr's down to the administration everyone is very caring. What was taking my last Dr to try and diagnose in Oklahoma over 8 months my Dr here found the issue in just 1 visit and we went forward with a rigorous treatment plan and it's only been 2 days and I can read again with severe pain! So grateful for everyone here! Also absolutely love the many people that play such beautiful music on the open to anyone piano. This is such a relaxing thing to listen to while waiting for prescriptions.

London Couture Salon: I’m going to announce that sadly this is not a good review. I wish I could have said something different. I’ve been trying to get an appointment there for over a month now. I’ve made more than 10 calls and it’s back to square one every time. After much observation, I realize that No one there knows anything about the system nor do they communicate with each other from one department to another. That has been made evident as I have left messages, presented referral information, filled out forms and spoke to the manager and coordinators. I don’t know what is going on there but I have lost confidence in their ability to help my daughter who urgently needs care.

Jacqui Thomas: Unfortunately, we often tend to only post a review when we've had a not so great experience; however, I wanted to take a minute and share a positive one! On Christmas day, I was seen by the ER for a previous eye injury. The staff was very professional, kind and compassionate. I ended up having to be seen by the on-call Ophthalmologist (Dr. Cox) who kindly came in to further assess my injury. He too was wonderful, knowledgeable and super kind! I'm a retired vet as well as a southern girl and have always thought about relocating down south but the above reasons are a few of the main reasons that keeps me in this area...Walter Reed Bethesda, in my opinion, has always been top-notch when it comes to providing unsurpassed healthcare to its active duty as well as veterans, like myself!

Michaela Layne: I’m a nurse and I’m appalled at how this place runs. Currently here and my husband is having a major 4-6 hour surgery and I’m not allowed to go back to anesthesia holding with him to ask questions per Covid restrictions. An employee just pointed me in the direction of surgery waiting room and said it’s right there. Nothing like you will get a call, here is a number to watch a board to show where he is at, someone will update etc. all because of Covid restrictions. I work at the largest Level 1 trauma center in Virginia and our Covid policies are 10x better than here. Also, their “updated” Covid policy is from December 2021. Not acceptable.

C H: Not only is it a pain to drive 2 hours away as active duty but the service and care is not good at all. The hoops you have to go through just to get an appointment and you have to keep reaping just to get another appointment or service. I completely understand what our Veterans go through because as an active duty serviceman it has been a nightmare dealing with medical centers in Maryland. We have preferences and the service is still mediocre. The fact that you can talk to someone there, have a problem and them not care how to help you take care of it is the reason why service member HATE dealing with medical. Nothing has changed for me in over 20 years!

Lawrence Westcott: My visit with Dr. Oyakhi Omoike in physical therapy and Dr. Abraham Sabersky in Nerosurgery was one of the most pleasant and productive medical experiences that I have had in some 72 years. Dr. O took the time to explain my situation after my recovery and physical therapies that I all ready received. He is very good and I would recommend him to anyone. Dr. Sabersky was my surgeon for surgery on my spine last year and all my followups with him have been outstanding. He is a great surgeon and I would recommend him to anyone. Thank you Dr. Sabersky and Dr Omoike, Lawrence Westcott

James Morrison: This facility is never available to contact. It took a month of hassling and pestering to schedule an appointment for a floroscopy. Was told to go to Kimbrough for the shot, then walter reed for the MRI. Kimbrough says they don't do the floroscopy shot, it's all done at Walter Reed. Called the radiology dept. at Walter Reed to get the issue sorted out and sat on the phone for nearly an hour with no response. The issue still remains and there is no direction on how to reschedule since nobody will pick up a phone or answer an email.

Anita Wright: I always have a good experience whenever I go there for an appt. The staff is friendly and cares about my treatment and overall health. Also it's location is ideal since you can get there on the metro.

Ananda Owens: Great service here, they are the epitome of a professional health care experience. Very kind and attentive workers.

Ashley Albin-Szumowski: Currently pregnant with my first and being seen at the OB clinic here. Communication is absolutely shameful. Was told I would receive a call about some test results. Waited two weeks so as to not be impatient before calling to ask and was told that those results couldn't be discussed over the phone (???). That was after having waited hours to be called back since, for all the times I've called the nurse's line, I've had an actual human pick up exactly once. Lady on the phone also told me I could find the results online, where it ended up saying that the results were posted elsewhere (???). Called back immediately after, of course to no answer. Left a message, which the machine assured me would be returned within the next 72 hours. It was never returned. Ended up not getting the test results until the next in person appointment about a month later. If that's what I'd known would happen from the start, fine, but I was told otherwise and was incredibly stressed about it waiting for a response as a result. Tried to call the patient relations line after this experience. Suitable to the care I'd received thus far, no one picked up. Got a call back a few hours later that I was unable to answer. Called back when I could, left another message, and (surprise!) never received a call back. Over the weekend I tried to sign up for their prenatal classes, but the website to do so didn't seem to be functioning correctly. Of course, there was no pertinent contact info on the page (just the number for the hospital as a whole), no direct phone number or email. So I called the number that was there, got transferred to a department that has absolutely nothing to do with the classes, got transferred from there to a machine asking me to leave a message with goodness knows who. Decided to call the OB desk, wherein the lady who picked up seemed immediately annoyed to have to answer the phone and quickly dismissed me over to the nurse's line. This is the one and only time a person has actually picked up. The excitement of that was short lived since she told me that she also didn't know anything to do with the classes. She took down my information and said someone would call me back. While this was only a little bit ago, I have little to no hope about actually receiving a call back and being able to attend any classes. Oh, and that's to say nothing of the time I called their 'emergency line' ("acute care clinic") and didn't receive a call for about 4 or 5 hours, at which point I was already in the Emergency Room with an IV in my arm. I'd say that the quality of care has been atrocious, but that might imply that there was any care present at all. Dealing with this hospital has caused far more stress than the pregnancy itself. Here's hoping I can get my care transferred because I truly just can't stand dealing with them anymore.

18. The GW Medical Faculty Associates

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161 reviews
The GW Medical Faculty Associates
Facilities
4.2
Prices
4.1
Attention
4.9
Hygiene
4.6
Cleaning
4.6

Address: 2150 Pennsylvania Avenue NW, Washington, DC 20037

Schedule: Closed ⋅ Opens 8AM Thu

Telephone: (202) 741-3000

Guy: Medical group


Review: "I have had nothing but good experiences with physicians in the ..."

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Matthew Henry: I don't understand all the negative reviews. This place is amazing. Doctor care across disciplines is coordinated, the MyDocs app has test results show up within minutes of getting your tests. There's a pharmacy here and you can get your prescriptions almost immediately. I've never experienced care so loving and kind.

Benjamin Rubelmann: If I could award zero stars, I would. After receiving numerous emails and texts about my appointment (and confirming from my end), my appointment was cancelled at 7:32am for a 7:45am check in today. I was on the elevator headed up to the office when I got the call cancelling my appointment. I went to discuss this matter with the check in staff, but they weren't even aware my PCP had cancelled and was not coming in! I had to actually inform them (which they then confirmed)!!! Life happens and I understand appointments need to be cancelled occasionally, but more notice is definitely required. I work, so rescheduling it for 1pm as they offered was not possible. Trust the reviews and look elsewhere for care if possible. Par for the course re the abysmal customer service in DC generally.
Response: Hi Benjamin, thank you for sharing your experience with us. As a patient, your concerns are important to us and we would like to learn more about this issue. Please feel free to reach out to our Patient Experience team at patientexperience@mfa.gwu.edu or 202-677-6620.

Emily Balyeat: If you need organized prescription management this is not the place to go. Terrible primary care. Over the past 3 years as a GW patient with internal medicine I've been following up after my appointments to point out mistakes a variety of different internal medicine doctors have made with my medication and I'm done with it. When I'm told a prescription is sent to a pharmacy the pharmacy never gets it. I've been told by doctors they can't figure out how to work their computers to print or send my prescription. They lost the paperwork for my neurological disorder. The patient portal, where you can reach out to doctors, I do not receive responses from for weeks. The dept phone line puts in "48 hour emergent requests," but I have never heard back from a doctor in that amount of time per that request.
Response: As a patient, your concerns are important to us. We want to help you solve your problem in a timely way. Please contact our Office of Patient Experience so they may troubleshoot these issues directly with you: patientexperience@mfa.gwu.edu or 202-677-6620.

Margaret Shrager: If I could give 0 stars, I would. I was scheduled for a surgery consult with Dr. Vargas (after months of waiting). When I got to my appointment, they told me it had been canceled and they didn't know the reason. I received no call, no email, no text message (except texts asking me to confirm my appointment). They gave me the number of Dr. Vargas' admin, who I called. She told me that Dr. Vargas was not going to be performing any more surgeries, so I was rescheduled with one of her colleagues in another month (keep in mind this was all for a surgery that was supposed to relieve severe pain, which is apparently totally fine to continue delaying). When I researched the colleague I had been rescheduled with, I learned she was an NP, not a surgeon. The doctors at GW have been okay in my experience... if you can manage to see one. On the day I was supposed to have my consultation, I arrived to find a long line of people who were at that point an hour late seeing their doctor and were waiting to reschedule for another time. This is by far the most disorganized medical system I've ever had the displeasure of working with. It's honestly disgraceful.
Response: As a patient, your concerns are important to us. We want to help you solve your problem in a timely way. Please contact our Office of Patient Experience so they may troubleshoot these issues directly with you: patientexperience@mfa.gwu.edu or 202-677-6620.

Sarah Pleznac: I’d like to thank Medical Faculty Associates for bringing me a little closer to G-d this weekend. I asked for prescription refills 4 days ago… and still no meds! This is excruciating in so many ways. Oh, and you can’t directly call these folks. You will always reach a call center after going through a phone tree and being on hold for an hour. You better love and get used to using their patient portal. That’s pretty much the only way you can communicate with them (communicate is a stretch, it’s more like screaming into the ether and praying for a response). Avoid, avoid, avoid!!!

Melanie McDonough: I saw someone below say that they wish they could award 0 stars and I’d like to second that. Over a year ago, I went to GWMFA for a few visits. I didn’t have any issues, they were pleasant enough. But upon my second visit, I had an outstanding bill for a couple hundred dollars. I could not check in for my next appointment until it was paid even though I was fairly certain my insurance had covered this. A few days later, when I had some free time again, I looked into it more. They had indeed overcharged me. I called to get this taken care of but got the run around and was told to try my insurance. So I tried my insurance multiple times and ultimately learned that they would not reimburse me because it was GWMFA that had overcharged me, not them. I came back to GWMFA with this information and this is when I stopped getting any responses. They do not care at all. While this may seem like a trivial amount of money, for me this is a lot of money. It’s disappointing to see how little they care about the their patients. I enlisted the help of a health advocate who has been attempting to reach them since last year. Also no response. They have tried reaching out to the customer service rep Shanna via phone and email and have been completely ignored. They reached Darvis who told them they needed to talk to Shanna. Kind of hard to do when she’s blatantly ignoring us. Darvis provided them a generic billing email to request Shanna’s supervisor, which just seems like another way to ghost us. I would recommend going else where if you want the people treating you to actually care about you.
Response: Hi Melanie, thank you for sharing your experience with us. As a patient, your concerns are important to us and we would like to learn more about this issue. Please feel free to reach out to our Patient Experience team at patientexperience@mfa.gwu.edu or 202-677-6620.

Madeline: I would advise anyone who is looking for a primary care physician to carefully consider other options before looking here. Over several years as a patient with GW Medical Faculty Associates, I spent hours on hold in the phone trees that other reviewers have described. As far as I can recall, I was only able to get through to a medical professional via phone once - and only after breaking down in tears with a call center employee. While I was never treated rudely by administrative or medical staff, I was routinely shocked by the level of dysfunction that occurred behind the scenes. I had prescriptions repeatedly sent to the wrong pharmacy despite clearly specifying my preferred pharmacy in each refill request. I had staff submit refill requests for the wrong medication even after multiple calls in which I spelled the name of the medication letter by letter. I once had to go several unpleasant days without a prescription after a refill request from my pharmacy received no response for nearly a week despite call after call. As a patient, I never received a phone number for my doctor's office. Every phone call went through a call center who would send "urgent requests" via a mysterious portal to my doctor. In my experience, those "urgent" requests could take days to receive a response. I endured frustration after frustration with this practice for several years simply because I didn't want to bother finding a new doctor, but when systemic administrative incompetence began to infringe on my sense of wellbeing, I knew it was time to move on. Ironically, the time I felt most respected and heard while a patient with this practice was when speaking with a patient experience representative to share these concerns after I decided to find a new doctor.

Katie Rourke: I called today to schedule a consult with a doctor in the Division of Gastroenterology since my Primary Care Doctor recommended a colonoscopy due to blood in my stool (I’m only 30 years old). I was told that their earliest opening to see any GI doctor was 7 MONTHS from now, in December 2022. That is insane, especially for something as important/time sensitive as a colon cancer screening.
Response: Hi Katie, As a patient, your concerns are important to us. We want to help you solve your problem in a timely way. Please contact our Office of Patient Experience so they may troubleshoot these issues directly with you: patientexperience@mfa.gwu.edu or 202-677-6620.

Caroline Barker: I would give zero stars if I could. This place is full of liars, scammers, and frauds. Forget about medical care - protect yourself from their harassing billing practices and DO NOT GO HERE. I have been getting bills for $1000 for over one year that I never owed. The doctor has been fighting with their billing department on my behalf and they still keep sending me bills. I have started the paperwork for a fraud claim with the FTC - they have one more week before I file - that is how severely outrageous my experience has been.

tami.worldmotivator: After a week in intensive care, I learned I experienced a thyroid storm. Drastic weight loss, no voice, migraines, stressing...was a hard few months. Then a dear friend recommended that I meet surgeon, Dr Joshi. His team was very responsive and personable. Even speaking with my thyroid doctor while I was sitting in his office. Through 2 surgeries within 3 months and many tests and visits, Dr Joshi removed my thyroid and repaired my vocal cords. He answered all of my husband's and my 100s of questions and was very reassuring. I honestly believe he cared. If you must have surgery (this was my 1st so I had high anxiety), consider Dr Joshi and his team. He restored my faith is medical care.

19. Concentra Urgent Care

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1429 reviews
Concentra Urgent Care
Facilities
4.1
Prices
5
Attention
4.6
Hygiene
4
Cleaning
4.8

Address: 9141 Alaking Ct Suite 112, Capitol Heights, MD 20743

Schedule: Closed ⋅ Opens 7AM Thu

Telephone: (301) 499-4655

Guy: Occupational health service


Review: "... in two separate states and I had positive experiences both times."

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Vicki Lewis: I would like to give it 0 stars. It should have not taken four hours. I got thier at 1245 and did not leave until 4pm. So basically I waited 31/2 hours. Once I got to the back it only took a half hour to do what needed to be done. They really need a better system. No consideration for people time.

Nasiruddin Al-Mahi: The day I visited this Concentra Urgent Care, the staff was very professional, friendly, and efficient with my tests and paperwork. Everyone who worked there, that I came in contact with, acknowledged me with a “Good morning” and answered any questions I had even if they weren’t assigned to me. The nurses also took the time to explain any procedures that were performed and the results to my satisfaction. This was my second time having to visit a Concentra Care in two separate states and I had positive experiences both times.

Jennifer McGill Thompson: Go somewhere else if you can. I went to this location only to find out that their EKG machine was broken. We were sent to Bowie Medical Center - about 20 minutes away. Absolutely unacceptable. I have not been back. I contacted corporate as well as governing medical authorities in Maryland. We deserve better and need to demand better.

Scott Verbeeck: I went to consents for my DOT physical, I got there at 9:30 a.m and was told there was a 3 and a half hour wait. I had no choice but to wait because they are the only place that my company will pay for the physical. The staff was friendly and helpful so was the doctor . But this wasn't the first time I had that long of a wait I didn't leave there until 1:37 p.m. It should not take that long just to do a physical. I wish concentration would open up some offices in southern Maryland, at least that way I wouldn't have a 45 to 60 minute drive home after the physical.

Mo BETTA: When you first Walk-In the waiting time board will frighten you!!!!!! However, it’s just an estimate. Sometimes they are short staffed, but the staff are still professional and courteous!

Sharoon Davis-Miller: I felt someone should have informed me. That my blood. Wouldn't be drawn. To the fact. The blood specimens we're collected X 1500-hr. After sitting there for over an hour. But the worker. Who collected my urine specimen. Made up for it. I would like to forward. An appreciated 👍 THANKS ❤️ to her. For addressing me as a whole.

Kenyatta Davis: Monica was very helpful and polite.. Also she took care of me FAST! Everyone in there is professional and have a great personality. But I really want to give a good shout out to Monica. Her customer service is brilliant!♥️

Tiffany Mickens: I just left this facility(2/9/2022) and had an unfortunate experience with one of the employees there. The gentleman was African American with a bald head to help describe the person who was rude. He also had what seemed to be an accent. He barely explained things clearly in the drug screen section, which I had to complete for my employer. He rushed me. He also got rude with me when I initialed in the “wrong” spot. I guess he could see my eyes and saw my reaction through a mask because I did not verbally say anything. So once he saw my eyes make a reaction. He rudely said “I’m just trying to tell you”. I then said “Okay sir, that’s fine, however it was your tone, if someone makes a mistake that’s fine, just tell them but you’re tone was rude”. He didn't have a response at all to this, which proved to me he knew exactly what he did and what I meant. I never got an apology nor did he say a “goodbye” as I left after finishing my drug screen. He never said “okay all done” “you can get your stuff and go”. Another employee witness it. A young lady with dreads and I think red tips. She was nice and professional. I hope management will speak to him about how he talks to customers. Also I waited 45 minutes to just complete a drug screen, something that takes less than 5 minutes. The triage technique seems off.

Derek Holmes: Monea…………my experience with her was great and she most definitely made the process smooth and easy and I really appreciate her patience with me………thank you much and I will most definitely be back next year

Frank Mastoris: It was busy. The staff was very friendly. The staff was pleasant and I was able to get through everything fairly quickly even though it was walk in and not an appointment.

20. American University Student Health Center

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9 reviews
American University Student Health Center
Facilities
4.3
Prices
4.3
Attention
5
Hygiene
4.7
Cleaning
4.6

Address: McCabe Hall, Washington, DC 20016

Schedule: Closed ⋅ Opens 8:30AM Thu

Telephone: (202) 885-3380

Guy: Medical clinic


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Madison Siciliano: Horrific and embarrassing. I had an appointment with the health center to get a simple refill on a prescription (which I was only given one fill on to begin with even though it was a prescription that I had been using for years). I was not aware that the health center now has two different entrances for COVID related symptoms and other patients. I went to the side of the health center that has always been the main entrance, and waited to talk to the front desk person for ten minutes as they went back and forth with another student over an issue they were having. Finally they spoke to me and informed me I was at the wrong place to check in, and I walked to the other side of the health center where I was told my appointment had been cancelled because I was late. I explained what happened and that I wasn't late, and the person who delayed my appointment even came over and acknowledged what happened. Even though they apologized for their wrongdoing, they refused to see me and they had no more appointments for that day. I was completely out of my medication and needed the refill that day or else my health could be jeopardized. Despite me explaining all of this, they continued to refuse to have an NP see me and told me "it wouldn't be fair for other people if I delayed their appointment." It really would have taken all of a minute for an NP to push through a new prescription for a medication I already had filled by the student health center, but why would anyone at the health center actually care about students' health? I was told to go to the CVS on Wisconsin Avenue and that they couldn't help me. I went to the CVS minute clinic and they had no appointments. Because of all of this, I had to go to the ER just to get my medication urgently refilled, and I also had to skip my shift at work that day to make sure my medication was addressed timely which impacted me financially. If you can avoid going to the student health center DON'T GO. Their negligence is disturbing.

Lily Coleman: Was not going to post a review until the second inconvenience occurred. First issue is when I arrived for an appointment, scheduled days in advance, for a literal infection and was told I could not be seen. Why? Because the N.P. was busy, even though I was the first appointment of the day as stated by the receptionist. I went to a clinic day after as HC is closed on weekends, and was immediately put on antibiotics as my condition was only worsening. More recently, I went for a fever of over 100 that had last for over three days (tested neg. for both Cov/Flu), and was prescribed cough medicine. 5 days later I am seriously unwell, again go to clinic and find I have a sinus infection that had likely started upwards of two weeks prior. Not sure how it could have been missed, and am now playing catch-up with antibiotics after missing 1 week of class. Just go... idk anywhere else?

Erin Taylor: Absolutely impossible to get into contact with anyone from the health center - you can call and email for months and never get a reply. It's ridiculous. I've called at least four times and never even spoken to a person - always a machine. I have sent at least six unanswered emails over the last three months. Also - it is a huge pain to opt out of the insurance. Insurance should be opt in, NOT opt out. They will ignore your waiver and charge you 1200 bucks for insurance you don't need and didn't know you were being charged for. And then you won't be able to get in contact with anyone to fix the issue.

Melaninluxx: Had an incredibly rude and off putting experience on the phone with be constantly cut off while speaking, having my questions dismissed and an overall disregard for anything I was saying. It’s actually sad we’re in a pandemic and clearly customer service skills aren’t needed to do customer service at AU. It’s a health center, endless students are getting sick but don’t want to deal with poor attitudes. Note to self: never get sick on campus because that was actually ridiculous

Caroline Butler: Worst admin staff, some are rude and overtly aggressive with students. Horrible response rate to inquiries. Put my health at risk by not filling prescriptions timely. Scheduling an appointment takes weeks because no one answers the phone, no one calls back. I have had to go to Deans to get the health center to respond to my calls. All I can say is don’t got here, it’s not worth it.

Yareni Murillo: fine experience. lovely staff. Adore Dr. white!

Ian W: Just wait until you die it would be quicker

Jacob Naim: Professional and good listeners

Cody Rogers: Very nice!