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1. Ligne Roset - Washington
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5
9 reviews
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Address: 2201 Wisconsin Ave NW, Washington, DC 20007, United States
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: +1 202-248-3112
Business type: Home Furniture Shop
Jacqueline Dobranski: We have been enthusiastic customers of Ligne Roset DC since 2012 when we bought a set of 12 formal "So" dining chairs and the iconic pumpkin chair. The store is locally owned by a warm and welcoming community-minded family. This translates to amazing customer service! Owner David Zein has an exquisite eye for design. He patiently helped me choose the right pieces and the perfect colors for my home without sales pressure. A couple of years later I stopped in and purchased the Ploum love seat - like sitting on a cloud! The first night I had it my dog chewed a hole in the seat! David had an upholsterer there the next day and you cannot tell anything happened! Last year we replaced our casual dining table and chairs at Ligne Roset. David swore the chair fabric would not stain, and he was right! I have two young kids - soy sauce, spaghetti sauce, you name it - it all comes right out of light gray fabric with a damp cloth! I have always admired Ligne Roset, and we get compliments on the style and comfort of our furniture all the time. Thank you to David and wife Dani for an excellent shopping experience. We are customers for life! BTW their newest store at the DC Wharf is stunning!
Victor Etheridge: Geoffrey is ALWAYS spectacular, informative and very helpful.Victor
Robert Frum: If you are in the area well worth a look through the showroom to see what they have - I like the arrangements which helps me with ideas. The members always answer any questions I have and take the time to explain details, which are important to me so when I am looking for just the right piece I have the information.
2. BoConcept Georgetown - Washington
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5
36 reviews
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Address: Design District, 3342 M St NW, Washington, DC 20007, United States
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: +1 202-333-5656
Business type: Home Furniture Shop
Matt Beckham: I bought a bed years ago and my movers had misplaced the bolts. I contacted this store and it was handled swiftly with the best customer service ever. They shipped me the necessary bolts to put my bed back together. Buy some furniture from this store!
Katherine Vargas: Great minimalistic, modern, playful and practical design. I bought two barstools and within a week received them at home. They are hydraulic so I can adjust them to different counter heights - thanks to Ayman and Tom for their through and professional service!
Quoc Thieu Tran: I reached out to Tim to see if he and his team could help move the same Boconcept pieces I bought a couple years ago. Tim was able to accommodate and the furniture was disassembled, wrapped, and moved to my new apartment. While assembly manuals are helpful, having someone who already knows how to disassemble/assemble these furniture pieces definitely expedited my move. Would highly recommend!
Shailesh Kumar: Purchased "Indivi" sectional after customization. It fits very well for two families and perfect for our family room. Very sturdy and contemporary style. We also purchased a customized large leather ottoman to go with it. Quite satisfied with the quality- bit on the expensive side but I guess worth it. Very thankful to Aymann from DC store who helped us for this purchase and spent a lot of time explaining and choosing the right stuff. Looking forward to few other Bo-Concept furniture in our home.
Michael Nagan: Two big thumbs-up for BoConcept, and Tim. The first thumbs-up is for the furniture itself. We purchased several Mariposa chairs and a Granada table. We have absolutely loved them both! They are probably our favorite pieces of furniture. The table is incredibly easy to expand and contract, so we actually do it all the time. (The mechanism is kind of fun to use, so I actually like doing it, rather than dreading it.) And the chairs are beautiful and comfortable. The second thumbs-up is for their service. We had a problem with one of the chairs almost five years after we purchased it. The warranty had long since ended, but I contacted Tim (who wasn’t even the owner when we purchased the chairs) to ask about it. He concluded that the problem shouldn’t have happened, so he offered to fix the chair for free. That involved replacing a substantial piece of the chair - which couldn’t have been cheap for them. And they did the repair in about 15 minutes at their warehouse while I waited and chatted with the lovely repair people. I guess you can tell that I feel pretty positive about BoConcept, but they’ve earned it!
Serene Kanaan: Very happy with my purchase. Claudia was very helpful throughout the process, and she always kept me updated with the status of my order and delivery. Delivery team were professional, friendly and efficient, and of course super clean and cautious. Thank you.
Noura Khayat: Regular customer here, and recently used their moving services for some of the bigger/trickier pieces going to our new place. Tim and Danielo did a fantastic job - efficient, clean, painless. A gem of a find for the furniture and moving industries!
Laura Lee: Seriously, the best customer service EVER!. We bought a couch and a rug here and Tim is so expeditious with his replies to anything we needed. There was a little piece of fabric that was sticking out after we got it delivered and he came right away to fix it. The delivery was also the BEST delivery experience I have ever had. SOOOOO OD professional! The inside of the moving vehicle was even cleaner than my house! Definitely NOT a 3rd party delivery service and fake white glove delivery. They wore booties when they came into the house, came within the time frame of said delivery, and gave 20-25 mins notice as promised. I would DEFINITELY recommend them to ANYONE! Superb 5 star service.
3. Arhaus - Fairfax County
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5
59 reviews
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Address: 4213 Fairfax Corner E Ave, Fairfax, VA 22030, United States
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: +1 703-968-9688
Business type: Home Furniture Shop
J Powell: Purchased the Jagger counter stools, an ottoman and the Emory sofa. Love, love the sofa! It’s everything we wanted in a sofa. It’s super comfy and great for lounging. We had the tanner barstools, but they didn’t pair well with the other decor. Easy process switching them out for the Jagger. All and all, it was a pleasure working with Marnie.
N C: Wonderful store and amazing staff. They have all beautiful furniture displayed very nice. Must appreciate Brian pleasant nature and manger Liz was awesome.
Nick Byrnes: Absolutely gorgeous showroom! Each setpiece was well designed, stylish, and really comfortable albeit you pay above average prices for it all. We went in looking for a sectional for our living room and happened to sit on this "Emory" modular sectional. The one helping us, Hazel, was super nice and walked us through its features and helped price out the configuration we wanted. She was kind and not too pushy.
Colby Uptegraft: Our favorite furniture store! Hazel has been a pleasure to work with, and we always enjoy making periodic visits to check for discounted show room pieces.
Jill Tuchmann: sales staff is wonderful while your in the store and the furniture is great quality. once you leave the showroom it takes months longer to deliver now, my main compliant is no one calls you, no customer service If you can wait twice as long as they say and are happy with no communication your ok if you want someone to ignore you, otherwise you have to call the store and hope someone calls you back or you have to keep calling. Customer service is horrible and they keep blaming the pandemic, the pandemic does not excuse bad communication EVER
Adelle Novak: Horrible business. Never responds. Made us pay extra on shipping for no reason. Sold us a malfunctioning piece of furniture and insurance did absolutely nothing. Spent thousands and they cant return an email or phone call. Horrible customer service, they blocked me and hung up on me multiple times. Biggest disappointment and regret. DONT GO HERE ITS BASICALLY A SCAM.
Steven K: Hazel Harrigan is the reason we bought our sofa! From the moment we walked in, she greeted us and politely and enthusiastically showed us around the showroom. I originally came in on a $2,000 sofa I saw online and thought that was the one. However, Hazel showed me the value in the Pavo collection sectional. Although it was an additional $3,000, we ultimately ended up going with the Pavo due to Hazels professionalism and immense knowledge of Arhaus products. I felt no need to look any further. Thanks again Hazel! We can’t wait to take delivery of our new sofa!
Lourdes JT: I am an Arhaus customer since 2013 and this year one employee provided the *BEST* service a customer can receive. *Ronnie* is a wonderful, A++ lady that truly cares for her customers. Her patience, love towards her job, and, love toward helping others find the products they need is incredible. If you are looking into making a purchase at Arhaus and you are looking to have a pleasant experience please ask for Ronnie. She will make you smile and enjoy the purchase process with Arhaus.
4. Bed Bath & Beyond - Washington
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4.9
559 reviews
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Address: 3100 14th St NW, Washington, DC 20010, United States
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: +1 202-232-4310
Business type: Homewares Shop
Jack Scott: First visit to this location got what I was looking for plus purchased a few more items staff was very helpful on the phone and in the store inside was clean and well stock 👍 really enjoyed my visit
Carlos Angel-Luciano-Harris: The staff is incredibly helpful and they get you through the checkout pretty quickly. Great sales and great smells. Check them out.
Matthias Galan: Customer care at this location is super unhelpful. Brought in a broken item got yelled at and was refused to replace the item today.
Margot Igland Skarpeteig: Nice selection, decent prices and - last but not least - superb service from all staff we encountered. In particular, I wish to thank Carl Dunking who went out of his way to help us. We carried several bags and asked him if it was hard to get a taxi from there. He put all our our bags in a shopping cart, brought it out in the street and stopped a taxi for us. All with a friendly smile. Thank you so much, Mr. Carl Dunkin! (I hope I got your name right.) You made our shopping experience a breeze!
Martin Gross: Love Beyond the Bed and Bath. Great products, that foes with any mood or feelings that is felt for the day and night.
Patrick: The people working do not wear the masks appropriately - mouth covered, nose not. One employee was kind enough to put more disinfectant wipes for the carts after asked him to. Cool products and great place to get small sized items for travel.
5. BoConcept Tysons Galleria - Fairfax County
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4.7
15 reviews
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Address: 2001 International Drive Tysons, Galleria, McLean, VA 22102, United States
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: +1 571-378-2144
Business type: Home Furniture Shop
Bernard Bieger: Hello, This week, I took delivery of a new BoConcept RENO chair plus matching footstool in Salto leather. It’s been a lengthy process since I ordered in January, but we live in a different world than before Covid… I hope that I didn’t come across as too impatient. The entire BoConcept team did a fantastic job in advising me plus communicating - Lina, Laurence, Tony were a pleasure to work with and they are true professionals! Especially Lina was an excellent, quick, and patient consultant, who was very helpful when it came to ordering, then making changes, and providing a leather sample. The beauty and quality of my new RENO chair speaks for itself and, in my opinion, is worth the price. I easily put things together once items arrived and assembly was no problem at all. I’m a very happy customer, and I highly recommend BoConcept and their team. Thanks a lot and all the best, Bernard Bieger
Harsh Bagde: BoConcept product selection and customization options are incredible. We worked with Lina Afzal to customize and order a 3 seater sectional. She is very knowledgable and diligent. Throughout the order lifecycle, she kept us updated on the status of the order (orders take time given the current supply chain issues). Once the order arrived to the warehouse, the delivery team executed a well timed white glove delivery. I would highly recommend this store to anyone looking for high end/quality furniture.
Coral Torres: By far the best furniture store I’ve purchased from. The attention to detail and customer service are exceptional. Your piece of furniture will be unique and you will have a design consultant guide you through the selection process. My sales representative, Julie, did an amazing job explaining all the fabric and furniture combinations. The staff is available whenever you have questions and will do a professional design if needed. I was very impressed with the communication the staff offered through the entire process to make sure everything went smoothly. The delivery staff took all the necessary precautions to make a safe delivery during Covid19 including masks, shoe coverings and gloves. I highly recommend anyone to buy furniture from this company. The furniture is beautiful, you will feel like you own a unique piece. I’m very happy with my purchase and the overall experience. I will purchase from them again.
Andrea Shome: We worked with Julie and she was a great help throughout the process! She was very helpful and informed us along the way of updated delivery times and estimates for our furniture. The delivery was seamless, and the piece we received is great. I’d order again with the team.
Gill Cook: “Go to BoConcept. They’re simply the best.” That’s what friends told us when we set out to find a table for our new kitchen two years ago. They were right. At BoConcept, with the help of design consultant Julie Bareits, we found what we had not been able to find anywhere else: a beautiful 51” round pedestal table that expands to seat 8 and stores its own extension leaf in the tabletop. The ingenious expansion mechanism allows one person to open and expand the weighty table with ease, while the table remains perfectly centered. It is both a work of art and an engineering marvel. What has made our “customer experience” even more special has been the top-notch professional service and personal attention BoConcept has given—before, during, and well after the sale. Over the past two years, I have called Julie and members of the installation team to ask questions about table maintenance or operation; they always respond promptly, with clear explanations (even offering to come out and demonstrate again!). Last month, I noticed that the tabletop, when viewed in a certain light, seemed to have lost some of its initial luster in places, and, if I squinted, I could see part of a dim ring left by a glass of ice water. I also noticed a tiny black spot on the tabletop. None of these areas was easily visible, but, since Julie had been so helpful all along, I called her and asked if she had some suggestions about how I might touch them up. She asked me to send her pictures, which I did. Within a few days, I received a letter from BoConcept’s Warehouse Team Leader, explaining that he had convinced the supplier, as a “good service,” to provide us with a new top for our table, which the BoConcept installation team would install free of charge when it arrived in December. We were stunned. And very grateful. Never before have we encountered such “good service” from a furniture retailer. Now we’re recommending BoConcept to our friends. And we will definitely be back.
Mitch Katz: BoConcept has two gorgeous showrooms worth visiting, one on M Street in Georgetown, and the other in Tyson’s Corner. BoConcept furniture is terrifically designed, perhaps with a modern yet tastefully stylish European/Scandinavian orientation and done in warm colors. Most importantly, their furniture is truly meant to be lived in and enjoyed every day. Especially valuable to non-designer types are BoConcept’s design services. During the past couple of years, I’ve worked on multiple occasions with Julie Bareits and her design team. Julie will discuss with you your tastes and vision for your space and draft a computer rendering of what could be done with BoConcept furniture. Julie and her team don’t just push BoConcept furniture, but look at what you have, what you might want to keep --- and what you might best part with --- and are expert in re-envisioning your entire space and bringing it up to where you want it to be. Julie and her team are excellent partners and work with you to achieve a much richer, more enjoyable, happier living space. Delivery and service is top-notch. In the unlikely event of any kind of issue, BoConcept stands squarely, unfailingly, behind its products. ---- Mitchell Katz, CFA, Chevy Chase, Maryland
6. Arhaus - North Bethesda
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3.2
44 reviews
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Address: 11412 Rockville Pike, North Bethesda, MD 20852, United States
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: +1 301-230-2973
Business type: Home Furniture Shop
Robin Toomey: The sales and service at this store is horrible. Ordered some furniture with a sales person who had no idea what she was doing so it was very frustrating. Next day called her to see if they had a certain chair in stock that we could look at and to finalize order on another piece of furniture. Went to store next day to look at chair and add to our order and was told she no longer worked for the company. Started over with another sales person who also had no idea what she was doing. Made some corrections in our order and added another item- took forever because she didn’t know how to use the system. Received message that some of the order was ready . Called to confirm that we wanted it to be delivered and was told we would receive a call to schedule. After 5 days and no call to schedule delivery we called the store and they took info and said we would get a call back that afternoon. No surprise that we received no call back so called customer service who told me the sales person put the wrong date on the delivery- used February instead of January. Now I have to wait another 2 weeks for something I needed buy 2/1. Complete incompetence at this location. The Tysons store is much better.
J Powell: Stopped in at this location just to take another glance at some pieces I purchased from the Fairfax location … just wanted another look before finalizing my order. NO ONE acknowledged us as we walked in. I went up to the counter and asked for the location of the counter stools. Mariana proceeded to say something, but I interjected and called the furniture by name b/c she started to tell me that the store didn’t have … Again, I was there to take a glance and really didn’t need her help! The store is fairly big, so I asked. Her willingness to assist us changed as I asked for difference pieces by their name… She escorted us to the elevator and came along … if looks could kill… whatever that saying is. She looked my partner and I up and down, side ways, cross ways and all. As she was doing this the entire time, I made contact with my sales associate in Fairfax to confirm the items I wanted and we left. Before leaving, she asked for my phone # to follow up because prices were soon to increase ( I already knew this). I gave her my phone # and name. Assuming she would look me up in their system to see if I actually had an open order, SHE DID! I got an email a week later and a phone call from her asking if I was ready to purchase. I never shared my email with her. After reading other people experiences, I’m not surprised! I hope this location works on its customer service! If I didn’t already have an open order at different location, I would not have shopped here at all!!!! I don’t care if I’m just browsing or decide not to comb my hair on a Sunday, my money is just as good as the next person walking through that door!
Tassey Russo: This was my first visit to Arhaus. What a beautiful, welcoming and, yes, enticing showroom.The furniture tends to a style of modern traditional. Very well made and totally customizable to fabrics Lead times to delivery vary but tend to be 6 to 10 weeks, even 14 weeks possible. Service was superb. Our rep took time to understand our needs and addressed our opinions with options. The negative is the cost of parking. There are 2 free hours but expensive rates thereafter.
Silvia Florian: Arhaus has a beautiful selection of furniture. The staff in Bethesda is great specially Kent. However I placed an order over 4 months ago and paid in full for a pretty expensive table. Arhaus lack of customer service and commitment is disappointing ! Arhaus has not taken the initiative to call me not once to offer an update about my table. I was told the table should arrive within a month of my purchase. I had to call Arhaus concierge three times for an update and I have every time been told “we are sorry your item is delayed “ . Three weeks ago I called concierge and requested to speak with upper management, I was told I would receive a call back from the Regional Manager in a 2 day period. NEVER GOT THE CALL. I Emailed concierge last week. NEVER GOT A FOLLOW UP. You would assume Arhaus is a serious and committed company. Unfortunately that is not the case here. I believe a 5 month wait is absurd. I also bought furniture pieces from stores such as WestElm and my furniture was delivered within the time frame originally promised. I would hope Arhaus will read this review and someone will follow up with me with an update other than “we are sorry your item is delayed “ Extremely Disappointing.
Maggie Gaddis: We placed an order in May for 2 sofas and Janine promised that one of them would arrive by August and the other in the fall. It is now September and we have not received the sofa promised to arrive in August. We called the manager and she was very disrespectful on the phone stating that they never promised and that there was nothing they could do and that she is unable to provide an estimate of delivery. This is awful customer service and we will never purchase from this store again. I suspect we were given a false promise just to make the sale.
Nima Moshtagh: Good selection and ok service. They let us take home an item from the show room. But they are not very helpful when you call the store. Multiple times they ask me to leave my number but they never called back.
7. Bed Bath & Beyond - Bailey"s Crossroads
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4.3
537 reviews
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Address: 5810 Crossroads Center Way, Falls Church, VA 22041, United States
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: +1 703-578-3374
Business type: Homewares Shop
Leslie Barrack: Had horrible issues ordering online on the app. Part of the order was for in store pickup. My daughter went to pick up the in store pickup and it wasn’t there. I went in a few days later to see if the store could help me sort what happened out on their system since the app would not show the history or what happened to the order. I stood in line and when I was next and employee came up to see if he could assist while I was waiting. I explained I wanted someone who could look on the computer and since the person in front of me was just finishing up I asked him to let me just get helped by the desk as someone else was trying to slide in front of me. As soon as I got to desk the woman behind wouldn’t let me speak and just us me step to the side with someone else. So no one would look online and I still don’t know what happened. Just going to make sure my bank disputes any balances and never shopping here again.
Lavonnia Johnson: They have everything you need and more for you house. Great selection of items. You can definitely find the online items in the store.
rabia amar1234: I love shopping from BB&B have good quality and good savings with the coupons.I enjoy shopping at BB&B
Florian Teinfalt: Love the fact that I can buy top line stuff and get 20% off with a coupon. Bought a Keurig for $35 cheaper than BestBuy.
Ciara Listing: Good store but bad customer service. Black female manager rude against white customer. Not honoring own price 🤷♀️
8. Arhaus - Fairfax County
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3.9
103 reviews
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Address: 1651 International Dr, McLean, VA 22102, United States
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: +1 703-734-9001
Business type: Home Furniture Shop
RCS S: Been looking for chandeliers and dining table for weeks. I visited Arhaus in Tysons Corner and I fell in love with their pieces right away. Modern and contemporary, they’re elegant. Their design and set up makes you buy the whole package. It’s a great addition to your home. You can see the quality of their pieces.
Edward Parelhoff: My wife and I were very impressed when we visited the Fairfax Corner Store and purchased a kitchen table and four chairs. The problems began after the sale. Our salesperson told us that the chairs we ordered were discontinued but there were still 9 in the system. We paid a deposit for the table and were told that we would hear about the chairs. One month later, she called and told us that she had reserved them and we had to pay a deposit for the chairs. I agreed and then she mistakenly overcharged my credit card by thousands of dollars. I called and had the charge reduced to the agreed upon deposit, but it took a week before the credit posted. A week later, we were informed that the chairs were no longer available despite the deposit and that we had to come in and pick out new chairs. At this point, I cancelled the entire order (too many mistakes). They are a very expensive store and I would have expected much better customer service.
Nathan W: I had a really bad experience here when purchasing a sofa. I selected a custom fabric but ended up receiving the stock fabric after 5 months of waiting. Waiting for the right fabric will take another 5 months. The mixup is inconvenient but not the end of the world. Where things went sour, however, was when the sales person misled me to believe some things were true when they were not: the exchange order was being expedited, I could expect the new sofa in 6-8 weeks, he had asked his manager to compensate us for the inconvenience (they ultimately did, but this was untrue when the sales person made the promise). Eventually I recognized the problem was the sales person and not the store, and Arhaus has been helpful and attentive since I requested a new sales person on my account. That said, they were unable to meet the expectations set by the sales person, so I’ll be waiting on the new sofa for another five months. My advice: if you make a custom order, ensure you know the name of the pieces and materials; don’t just trust the sales person did it right, and make sure to check every detail on the order form with them before you leave the store. Also, if you feel your sales person using predatory tactics, just ask for someone else.
Amber Chaudhry: I bought a bookcase and originally that was supposed to take 3 months to deliver but it ended up taking more that 6 months. I was never informed of the delay, I had to call for updates. All for it to be delivered with scuffs/scratches on both side. Spending over 1k on a item for it to be received damages was not worth it.
David Abraham: If you are looking for a stylish furniture shop where one display seamlessly connects to the next, this is it! If you are looking for furniture that you can buy, pick up, stuff in your car, and put together at home... IKEA is 20 miles away.
Nohemi King: So I was very excited to buy new furniture for my husband’s office. It was beginning of May and I was hoping I could get it by the end of May, I ordered several thousand dollars worth of furniture and was told it would come by beginning of June. I was fine with that. I was then told the furniture would not come till mid July but the desk would not be delivered until August. I get the first delivery and it was NOT what I wanted. Since it was a surprise for my husband he was not aware of the contents and he accepted the delivery. I came home excited to see it and immediately called to tell them it was the wrong furniture. Left a message and I did not get a call back! I called them again the next day and talked to them. They will fix the mistake and deliver the new piece but not until end of August. This info was given to me after I called them because they did not call me to give me an update. Very frustrated and very disappointed that I could not give this belated gift without such hassle. They are also terrible about calling back, I am the one who has to call them. Close to $9,000 worth of furniture and horrible service. Very disappointed. I’m waiting on a call back for price difference, we’ll see if I hear back from them. Tysons location
Jessie Cohen: I’m writing this review for in store customer service. I just ordered a sectional and we worked with Patti. She was knowledgeable, gave great advice for the space we were furnishing, helped us narrow down fabrics and got our order processed in no time! She was very friendly and we really enjoyed working with her! I’ll definitely seek her out for all future purchases with Arhaus. Cannot speak to quality or delivery yet, however our item is in stock and should be delivered within a few weeks. I’ll update my review once I receive my piece.
Amin Saad: Great customer service. Great quality products. Will definately shop here again.!
9. Bed Bath & Beyond - North Bethesda
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4.3
1209 reviews
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Address: 1519 Rockville Pike, Rockville, MD 20852, United States
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: +1 301-770-4330
Business type: Homewares Shop
Chanpen Tee: The store is clean and nice. This location is huge. They have everything. Staff is nice
Barbara A Meisler: In recent visits to the Rockville store, I have been surprised by many empty shelves or spaces. I still find most of the items for which I shop, especially cleaning equipment and products, as well as most, not all, cosmetics, I have been disappointed that the supply I once counted on is no longer a given. I do like the online selection and the fine gift selection in the store so I will continue to be a customer. I also give kudos to the staff, especially cashiers. The PR department must know it all!
Luis Rojas: WORST “company” to deal with…. Unprofessional, my wife and I placed an order more than a month ago and we never received it. Requested a refund back and it has been a month plus 1 week and we still see the pending charge on our bank. I have called this “company” like 10 times and today they just told me that since it was never shipped the credit card was never charge so they put a request to remove the temp charge …. This is unbelievable, unprofessional, feels like fraud i will have to contact my bank at the end….
PERFECT TWO LOVE4LIFE: They have wonderful stuff that start at $10 and up but, when you go to the register you can leave with 5 or 6 items for $80 or more.
Avik Dutta: Crockery collection is amazing. Sometimes you will find great deals on selected products. It’s better to use the coupons. You can get the coupns if you subscribe. The bedding collection and kitchen collections are good. The prices are in higher end. You can order online and pick up in the store. The seasonal items are worth checking. They also have a wide collections of bathing needs and cosmetics.
Lavonnia Johnson: They always have everything you need for your house. You will definitely find something you need. Great place to shop.
10. Arhaus - Howard County
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4.1
57 reviews
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Address: 10300 Little Patuxent Pkwy Suite #3110, Columbia, MD 21044, United States
Schedule: Closed ⋅ Opens 11AM Fri
Telephone: +1 410-997-5470
Business type: Home Furniture Shop
Urvashi Sagar: Ordered almost $10k worth of furniture only to find out one of the pieces was placed incorrectly. Called the store multiple times and even talked to the manager who only spoke with attitude and was of no help- didn’t even return the phone call as she promised. Worst customer service for a “high end” furniture experience. Will NOT be returning.
Di. Traveler: Amazing store. Super friendly staff. Great quality. Big variety. Recommend it.
Neil Harry: We recently purchased a desk here for our new home and Gwen was great! She was very attentive and patient. If you have the budget, there are some beautiful and unique pieces to give your home a very exotic feel and look. We will definitely be back to purchase more items soon!
Shark Water: They have a nice selection of designer furniture and friendly staff! Shopped here several times.
John Ward: Stephanie Strott visited our home in Loudoun County (all the way from Columbia, MD) and intently listened to our ideas and concerns. A few days later she provided some design boards with everything from seating, tables, lighting to wall coverings and paint ideas. Upon meeting her today in the Arhaus store, she walked us around to all the pieces and highlighted how they would enhance our area. After listening to our uncertainty about a particular design, she effortlessly introduced us to another look that we ultimately purchased. She was not pushy whatsoever during the sale. She even suggested that we buy less now, see how it feels, then procure more later. Stephanie was kind enough to also extend her services beyond the sale and offer assistance with future rugs/mirrors/paintings that we procure elsewhere to ensure it fits our home. Stephanie was a delight and we highly recommend her services.
Brittany Richardson: The furniture is great quality. The customer service is amazing. I had a wonderful experience with sales rep. Lauren S.
Rukshhana Rafiq can I get ajazat for Wa zeefa: I spent almost 50 thousands in arhuas furniture I was approve to get a new cushions for my lather sofa , but after waiting 4 months I call the sales person she call the super viser to fix the problem , I was shocked .today he told me he is going to call the corporate office attorney will reach out to me ,because why I complain because of bad quality and I complain for no reasons ,there furniture is very cheep quality Made in China , it’s supposese to be made in Italy but is not I think its nort Carolina furniture or China. I have a marble table from them also They change the marble table top one time but still not good actually is wors then the first one if you complain to the supervisor,name mr white ,he told me if you buy same sofa in Ralph Lauren furniture the cost will be 10,000 I told him at least will be original not duplicate in next time I will buy from them , and he told me don’t come to the store and don’t call , I will never go there again, 10 years ago I buy sofa from Hevarty furniture I had problems with the cushions they didn’t ask any questions they send new cushions , it’s the best customer service . And better quality. by the way I have this furniture for 6 months it’s look like 3 years old ,very bad quality . Sales person was nice it’s not her fault, it’s not a brand name furniture. I will never go there again very rude supervisor his name is ed white , he will put arhaus out of business with his good customer service . Thanks.
11. Bed Bath & Beyond - Springfield
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4.2
289 reviews
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Address: 6642 Loisdale Rd, Springfield, VA 22150, United States
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: +1 703-921-5470
Business type: Homewares Shop
Spiral Tote: 4Dec.2021I was browsing and a mgr have his employee a compliment about his work(the employee was either shy or didn’t know how to receive a compliment)and I chimed in about how nice it was to hear a mgr to tell his employee or just to say that to another person. The store is well organized and clean very easy to move through. 10a.m. cashier working today at main register is slow and low on the greetings. Polite, kind, and professional employees. Makes for great shopping at anytime.
Hilda Kroll: All the other BB&B stores I used to shop at are now closed, so it was nice to walk around the store and remember the large variety of items they offer. Not easy to get here if you rely on public transportation.
Peyman TalebiFard: Visited this store at least 4 times in the past 6 months. The in store prices are generally higher than other stores in the VA. The store is rather clean and easy to navigate. Located in a busy area making it accessible if one is visiting malls across the street.
KATHLEEN Calahan: We needed a new mattress pad. The inventory was very low. We made a selection. When we checked out the price was $60 more than what we thought it was by the prices on the shelf. The cashier shrugged his shoulders and said “ people move them around”. We bought it anyway because inventory problems are not uncommon these day they had few choices. We didn’t want to waste time and gas looking further. We’ll probably won’t go back for other purchases. At least the department stores or online purchases have more clearly marked prices, more assistance, and a bigger inventory.
Darlene: Easy in & out! I went for a specific coffee pot which showed online that it was in stock. Walked right in & bought it with my 20% off savings!
Katherine Arnall: Great place to find all kinds of household items! We found everything we needed for our new home, and we loved the selection of numerous items on our list. The store had a good layout, and shopping was very easy. We would definitely recommend this store to anyone in the market for home items!
Shay F: I gave them 4 stars for 1 person. I had purchased Beyond membership and my phone number was not working and the first clerk she took the approach of "oh well". The second young lady (black young lady with glasses) went above and beyond to help me and get me to save money. She told me to download the app and my Beyond membership would be there versus my email. She was awesome that is customer service not oh well.
Shannon Roulet: Well stocked and really nice/helpful employees
Rod Lud: Great store, I found everything I needed. Cashier was extremely helpful and gave me a Veterans Day discount. 😀
12. A-B-B-A Upholstering Foam and Futons - Gaithersburg
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4.7
27 reviews
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Address: Thomas Cannery Shopping Center, 1 E Diamond Ave b, Gaithersburg, MD 20877, United States
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: +1 301-977-5040
Business type: Furniture repair shop
Virginia Runko: Kevin replaced my couch cushion foam for a sofa with chaise - what an upgrade from what I had! And he completed the job within a day. Highly recommend!
Nicalena Neary: ABBA Upholstery is a long established local shop. It provides all types of Upholstery needs from cushion replacement to full repairs. Kevin, the owner, is very helpful. He explains the best repairs for your project. Highly recommend this store.
Richard & Ann Cook: Positive: Professionalism, Quality, Responsiveness, ValueOur 40 year old sofa and foot stool were recovered. The work was excellent, of the highest quality. I would unreservedly recommend ABBA Upholstery.
Nancy Holderman: Purchased the Good Morning pillow and it has saved my neck literally. Have worked with them for years on various padding, foam and replacement for bed foam. Always willing to help and it has solved many problems over the years. My quadriplegic son on life support has also been the recipient of many of his foam/upholstery solutions. THANK YOU SO VERY MUCH FOR ALL YOU DO!
13. Apple Carnegie Library - Washington
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4.2
537 reviews
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Address: 801 K St NW, Washington, DC 20001, United States
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: +1 202-609-6400
Business type: Electronics Retail and Repair Shop
Vi Rodriguez: This is a very cool building to visit. The history behind it is also very interesting which you can learn all about it in the basement. The building is very clean!! Lots of staff available to help answer any questions you may have. The first and main floor is the Apple store but it’s not like a regular Apple store. There is a huge selection of all of Apple’s products. On the second floor is a digital art gallery and the library but they were both clothed when I came on a Saturday. Still a cool visit and it’s free to enter and walk around.
B Dunnegan: Wasted so much time waiting for reps, while reps who claim they can’t help just stand around. How many reps do YOU see?? I get calls and emails on regular from business team yet when I come in store, none are available to help. Also—the store operation is inefficiently run. What should be pinging/cueing up clients at check in is a belaboring dog and pony show that passes you from one rep to another. Over it. As a small business owner, who was literally called and emailed every day by what was described as a small business support team at the Carnegie location has not produced one iota of assistance. Over it.
livingmytruth 2: Michael, Gunner and Taylor were absolutely amazing. This was by far the best Apple store i ever been in. As soon as i walked in the door i was greeted by Taylor and Michael. They made me feel at home. They answered all my questions and eased all my fears about this big new location. Then i met with Gunner ( who happens to be deaf) and he was absolutely a joy. He was efficient, fast and he really made me feel comfortable through my process of getting an new ipad. Way to go Apple, this is the kind of experience i am looking for
Daria Willis: The Apple Store was quite an experience! I loved it! The staff was wonderful! Knowledgeable, helpful and courteous! I had an appointment for a phone and I requested help with my Mac laptop. They took care of it, cleaned it up and now its almost like new even though it is 8 yrs old! Excellent!!!
Vinh Mai: Great layout, no pushy salespeople, very helpful staff. My guy Marcus was fantastic from beginning to me leaving with a new phone.
Charlie Olsen: Great service from the staff. Walked in and immediately had a staff member helping me and was out with my purchase in less than 15 minutes. Also the library building has a museum upstairs that’s really cool. 10/10 shopping experience.
Scott Denman: Was told to wait for help with an employee currently helping another customer. That customer was being a royal pain, but instead of noticing that I’ve been standing around for 30 minutes waiting, others who came to the store after me were being helped for the same thing I came in for… For a company that seems to care about its image, they are pretty horrible at customer service. On the plus side, they are very accommodating for employees with disabilities. Overall though they are pretty bad at letting people just stand around
Seva Narkute: I have received the best service at this Apple Store location. I highly recommend making an appointment before visiting as this beautifully located store stays busy, although the staff there has been extremely helpful and understanding even on the times when I showed up without an appointment. :)
Mauricio Pretto: I had one of the best experiences shopping in my life here The person that was helping me was death and had a interpreter in a FaceTime to help him. This is the true inclusion of technology. Amazing! I left crying of joy! Congratulations apple! This was incredible!
14. Bed Bath & Beyond - Hybla Valley
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4.3
330 reviews
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Address: 7690 Richmond Hwy, Alexandria, VA 22306, United States
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: +1 703-717-0036
Business type: Homewares Shop
Jonathan Walker: I just have to give a special shout-out to the ladies in the front and on the floor for the outstanding customer service while being busy! They helped me find what I couldn’t see nor find TWICE while making sure I got the product I wanted, a product recommendation, and a great deal. I was so thankful for their excellent service and patience. Thanks a million! I can’t wait to use my new sheets and pillow cases.
Cassandra Doyle: Found what I needed and got and extra 5 percent off plus the 25. So 30 percent. I am loving the new membership program. I save each time I shop at BBB!!
Krl Lrk: I used to enjoy shopping here. But it is not what it once was. Customer service reps are not as friendly nor as welcoming. And the products are all over the place. I was in and out in 10 minutes, when before I stayed for a hour finding exciting treasures to gift (and keep)! When I am again in the area, I will try again to shop here in hopes that it returns to what it once was.
Monique Diop: Mad at them for not having the light on when I arrived!😆! Always fresh and delicious and staff encourages your sweet tooth!
Pamela Reid (Jafragirl): Bed Bath & Beyond is always a Joy and Exciting place to visit. I was in Virginia for the day and it was one of several stores I checked out.
Carlie Traylor: I had a great experience at this Bed, Bath, and Beyond. Halle went the extra mile to make sure I got everything I needed. Thank you!
15. Bed Bath & Beyond - Odenton
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4.2
375 reviews
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Address: 2382 Brandermill Blvd Ste 102, Gambrills, MD 21054, United States
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: +1 410-451-7893
Business type: Homewares Shop
John Filer: It has everything you need for your bathroom, kitchen, bedroom, and dining room. This specific store has a staffed in-store gift/bridal registry section, nice personalized touch. Staff is freindly and knowledgeable.
Martha Roderick: I went to spend a gift card I recieved and was happy to buy a new 5qt dutch oven.
Tarsh “T”: I was not pleased with the staff shortage at this location. After standing in line for at 35 mins. to get checked out I put my items back and left. I can not believe how limited staffing is in these stores lately. It is situations like this that cause you to resort to online shopping.
William Murray: Always have that special extra gift you need. Great store. Great Service!
Vicky Rawes: Selection was wonderful, staff was easily accessable and helpful. Also, incredible sales if you pay attention.
Carolyn Grant: I love BBE, when I can find the sent that I want. It was clean ,very good customer service . New scents and after a while everything started to smell the same. And it mostly food related. I end up getting cherry blossoms spray.
Shanta Williams: Awesome and the cashier was wonderful. Great customer service.
thegurl04: Very clean and spacious. Alot of storage bins for decluttering. No line easy fast check out. I have not been here in over a year so it was nice to visit again and get the items I needed for decluttering without having to wait for delivery from Amazon. Same price too.
16. Sofas ETC - Baltimore County
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4.8
116 reviews
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Address: 1903 E Joppa Rd, Baltimore, MD 21234, United States
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: +1 410-661-6600
Business type: Home Furniture Shop
Sarah B.: Sofas Etc has a great selection of couches and chairs. Their prices are the best around. We really enjoyed working with Michelle. She made the whole process a positive experience. She’s has a real talent with design. Everyone who works there greeted us with a smile.
kim s: Very pleased with my purchases from Sofas ETC. Customer service is excellent! I have been a customer for over 15 years and I always refer family and friends to the store knowing they will be pleased with their purchases as well as the service provided from beginning to end.
Mikia Heard (Meek2442): The sales woman was helpful in offering feedback and recording the product numbers for the item I requested. She was also helpful in choosing additional catalogs for me to look through and was patient enough to sit with me throughout my contemplative tenure. The owner was also helpful in sharing some insight about their products and floor room. I recommend coming into the store. It has a big floor space so you are surely to find something that you like but what brought me to this particular store was there availability of a specific product and the current location near Baltimore.
Paul Hawver: My wife and I went into the Sofas ETC store on Jappa Road, looking for brand of sofa that we were interested in. We met with Debbie Kent, who explained all of the pros and cons of that brand. She then showed us other brands of sofas on display and explained the pros and cons of those brands. She educated us on the various types and grades of leathers available. Even though we had planned on visiting other stores, due to Debbie’s friendly, professional and extremely knowledgeable services that she provided to us during our visit to the store, we made a decision to make the purchase on the spot. In fact, after trying out the various models on display, we ended up choosing two elran, Finn 4022 sofas and the Guardsman Protection Plan. Thank you Debbie! /s/ Kathy & Paul
Paul Lamantia: Best place to buy all your furniture! The sales people are very helpful and friendly..... Family owned ...give them a try
Darlene Florence: Great selections of sofas, no pressure and great advice. Professional and engaging. Highly recommend.
Ashley Schubert: I had a wonderful experience the second I walked into Sofas Etc. The entire staff was very welcoming and helpful. We worked mainly with Karen and she was very knowledgeable about all the product and was able to answer every question we had. Any concerns or issues we had, Karen made us at ease and made us feel confident that we were making the right decision. We cannot wait to receive our new beautiful sofa! Sofa Etc really caters to the needs of the client and they have the flexibility to really create a custom furniture piece for you.
17. Mattress Furniture Liquidation - Loudoun County
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5
6 reviews
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Address: 43766 Trade Center Pl unit 110, Sterling, VA 20166, United States
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: +1 571-207-6039
Business type: Home Furniture Shop
joe rami: Good service low prices 👍
Yohan Moop: I like the pouf that I bought from them. It was definitely worth the price.
Audrey Darnell: Excellent costumer service, great prices and good location!!!!
Soressa Wedajew: The price is really affordable
18. M.C. Interiors & Fabrics - Gaithersburg
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3.7
6 reviews
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Address: 412 E Diamond Ave, Gaithersburg, MD 20877, United States
Schedule: Closed ⋅ Opens 8AM Thu
Telephone: +1 301-963-3850
Business type: Upholstery shop
Shaquita Wilson: A++. Had no idea they existed & was looking for a more reputable fabric store nearby, which has closed. Came looking for fabric and they helped me pick an item closest to what I needed. Was done with my purchase in less than five minutes! Two staff assisted me (when one couldn’t find my item, initially, the other rep (Kevin) did. Friendly, professional, great team work, & helpful. I will certainly return for drapery, custom window treatments, & upholstery projects.
Iris Perry: I have had the pleasure of working with this business as a professional interior designer for well over a decade. It is owned and operated by a local family who prides themselves on great quality service. I can’t say enough about how easy it is to work with Kevin and the value he brings to the marketplace. If you want great quality craftsmanship reupholster and window treatments done then, this is the place to get it! I have had great success and happy customers using their expertise.
Unal Family: Stay away from this business. They have no concept of customer service. They would not accept that they did poor job and used poor quality material. Just stay away.
Khadijah Tarawally: Terrible customer service. The owner just seems to always be on edge. Also a very high turnover rate. Edit: Never been an employee in this establishment but I have visited and also family members. We all noticed different employees working here every time we’ve came. Again, owner seems angry and upset!
Ed Sadi: Excellent service
19. Bed Bath & Beyond - Howard County
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4.2
654 reviews
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Address: 9021 Snowden River Pkwy, Columbia, MD 21046, United States
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: +1 410-290-0920
Business type: Homewares Shop
Lexy McCauley: Great selection and service! This store has everything you need. I was surprised to see how much stock they have for beauty and wellness items. There’s a wide selection for each option and they have sale items as well. Although some things are a little pricey, the sales are worth it if you go at the right time. They have curbside pickup now and a lot of options for shopping. There are bathrooms once you enter, too! There’s a good number of staff on the floor that will help you find things.
Jasim Ahmed: I asked for help. They seem to be lazy and not helpful and if you ask questions regarding the items, they get agitated and it seems like they don’t want to be bothered with questions regarding the items that I was looking for. They also didn’t apologize and seem like they don’t care at all about the business or the customer whatsoever. They were also gossiping while customers were roaming around. It was very hard for me to locate a person as well to help me out. I moved to the area and was prepared to buy thousand dollar worth of goods. I never shopped at Bed Bath and Beyond and I don’t think will be returning there after this experience.
Sourabh Choudhary: Haughty store manager at this location who is completely indifferent to the customer pains due to the miscommunication between BBB online reps, in store sales reps and the manager herself. I seem go have found the reason to why so many of their stores have been closed recently - they do not give a thought to the customer experience and just go by their version of rules - which by the way differ as per the date time and the sales rep present at the counter. I had a gift from a friend purchased from BBB who did not get the gift receipt. Since I already had that product I checked with my friend who in turn checked with the BBB helpline if the product may be returned to a store location without the gift receipt and they said yes. I visited this store and the associate processed the return but then asked for my driving license - a fair request since I was returning it without receipt. I was not carrying my wallet that time so had to cancel and go back. Next day I return to the store and lo the store manager changes the rules - no returns without receipt!!! Had I been in her place I would have processed the return just for the hassle caused - even if I assume that all others lied to me and only store manager was telling the correct policy. But her haughty indifferent attitude made me promise not to buy anything from this chain store - which should not be an issue since they anyways seem to mark up their products.
Micha Webb: They only have self checkouts. Everytime you scan an item the screen says wait for assistance. It takes forever to check out. They charge you for bags also. If a company cuts out employees and customer service they should have an easy self check put system.
Robert Cardoni: What do you need? Cause they probably have it. The staff are all extremely nice and helpful. There’s a self gift wrapping area for gifts and be sure to check out the coffee sampling station! And don’t forget your coupons
cemora harrison: The store Manager was very short staff & yet still she helped me place an online order for my towel sets which were on sale. She was very professional, friendly and could multiple task. She gets an A+ for customer service. I wish she could train others in retail stores how to do their job because she was a gem 💎. I will definitely visit her store again in the future 🙂.
Lisa Van Aartsen: Very clean, organized, updated. Pet friendly too!
Polena Pratt-Johnson: The store is so huge with everything your looking for in one placet. You can find everything for your home and so much more. The staff are so pleasant and helpful just a great shopping atmosphere altogether.
Jack WHITE WHITE: Need faster service. Line long and people where so close to each other. Made me feel upset. Need to do better spreading line out . Especially with Covaid going on.
20. Carnegie Library - Washington
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4.6
555 reviews
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Address: 801 K St NW, Washington, DC 20001, United States
Schedule: Closed ⋅ Opens 10AM Thu
Business type: Historical landmark
Sara: I love this Apple store!! The representative that helped me was excellent in explaining product differences and finding out my needs to better advise me. I had an appointment and the apple was on time and I was able to get in and get what I needed. I love the history behind the location as well.
Greg Young: An amazing space! Truly the best Apple Store I have ever been in. DC history center is also amazing. Check it out!
Patrick Bastow: A really stunning building. Beautiful. Free to visit but you need to book a time slot There are some great exhibits on - we really enjoyed the Rosa Parks exhibit A must visit if in DC
Shikharesh Das: This place hosts the Apple showroom as well. The first floor has the museum on DC history.
Alexander Mosquera: I really enjoyed my today at Apple session with Rudy!💚
Tenshi Narusegawa: The building is beautiful and the staff is very attentive. On the first floor, you will find an Apple store, but on the second floor there are two main exhibits: The Big Picture, with great panorama pictures (before smartphones), and a room with a timeline on DC history. Totally recommend to go and, please, if you love it as I did, leave a voluntary donation.
Xavier Agnelli: Hands down the coolest apple store in the area. People are great, and the building is so cool to see. It’s so cool that even as a tourist I think people should go visit it.
Alejandro Carrillo: Good experience. Yesterday I came to the shop to buy my new Iphone and some girl, Gwen I guess, help me out and she was so rude. She was sarcastic and making me rush unnecessary. But today I came for other reasons and a guy called Spencer was nice and helpful. Two different experiences.
Kak Wong: Amazing architecture with a huge Apple store and exhibition space inside. Must see
