Best Furniture Shops In Washington Near Me

Lisa Williams: Went there to purchase a couch and chair. Was within 5 feet of 4 staff members yesterday and the only person in the store. No one greeted or spoke to me. Would never consider purchasing anything from the store.

Eric Trujillo: Beautiful well-made modern furniture. High prices though. Check the website first to avoid sticker shock. Helpful, knowledgeable staff. Beautiful showroom. We went for an event that room and board rented space out for. It is a beautiful area with roof access and lots of open spaces.

Thomas Geppi: Spoke with them on the phone and Howard was so helpful. Looking forward to seeing the products in person!

James Lytle: Always fun to visit this showroom. Beautiful furniture, rugs, and lighting.

Alice Carpenter: Most especially with their facilities. The rooms are large and luxuriously furnished.

Chris Tomko: Friendly service and great furniture.

Melba Alexander: Gorgeous furniture, warm and friendly ask for Beverly!

Kathy Moore: Lovely showroom and friendly helpful staff.

Anna Harrington: First, we had a guy helping us who like was non responsive at the Logan circle room and board. Then I ordered online for July 7 and the furniture store confirmed via email and when I called they told me July 7 was unavailable. Not good service for the price and wouldn’t buy here again.

Michael Horton: Room & Board celebrates PRIDE MONTH. This years #Capitalpride Parade begins at the corner of 14th and T street. Room & Board has put up the flags, in support of equality and inclusion and truly welcomes all.

Summer Logan: I was working with Lisa (who apparently is the store manager). Her behavior does not seem like she should be. My problem was passed off to Peter and I felt underappreciated as a client. Would not recommended the people that work here. Service is below expectations for the money you spend and management should do a better job. Seems like they do not care or engage with clients. Highly disappointed and unsatisfied.

Kathryn Adamcik: I ordered a couch from here in August and it was to be delivered at the start of December. It was delayed until the end of December and I waited for it to arrive. 1 day before it was supposed to arrive in the warehouse I got an email saying it would be delayed for 2 more months. I waited for 2 months and days before it was supposed to arrive in the warehouse after the 2 month delay I got an email saying it was delayed again. I have called customer service and they have been of no help. They have no idea when the couch will arrive or what the progress is on it. They will not give a discount for this long delay. I am stuck in a pattern where I expect the couch to arrive any day, and then it gets pushed back. This is not okay. I paid over 3k for my couch and am just getting brushed off by customer service, the managers that I have spoken with, and the associates who we spoke to in the store we shopped at. I was planning on purchasing a side table, coffee table, and lamp after the couch arrived, but I will no longer be using room and board in the future. I ask you all to be wary of purchasing from here. I paid for the couch in full and now it looks as if it will never arrive. I expect more from this company, and am highly dissapointed.

Tobias Wang: Fantastic customer service. Very responsive & helpful to send me missing components - shout out to Beth Gotting

Catie Kemp: Love love love. They were a bit too pricey for me to consider when I was living in my apartment, but since buying my place last November I have become a very loyal customer. I started working with Daren to get an idea of what I wanted in my living room- just having the sounding board was so helpful. I have since outfitted my entire living room with them- probably went to the store at least ten times before making my order and never felt harassed or pushed into buying immediately. My mom bought her first house in over a decade this summer and I’ve encouraged her to buy with them too (which she has and has had an equally good experience). The biggest thing for me when I’m spending money on furniture is knowing that a) it will last and b) having confidence in my purchase. I most recently ordered a set of four dining chairs which arrived on Friday and the color just isn’t quite right in my space. I went into the store yesterday and discussed the issue with an associate (didn’t catch her name)- they are very up front about wanting to make things right if you’re not happy. She gave me a sample swatch to take home and test in my space and this morning I called customer care who was happy to facilitate an exchange for me. They are back ordered until February so they even offered me the option of keeping the current chairs (so long, of course, as they are kept in excellent condition). Even speaking to their central customer service center is a personalized experience- I don’t have the same concern with other businesses that my order or request is going to get lost in the shuffle. You can get just about anything in any color/fabric/wood stain/finish that they have and the quality is outstanding- I really wish they were in the kitchen cabinet business because their wood quality, in my opinion, is unmatched by any other business I’ve explored at their scale. Everything is made in the US (Minnesota I believe). Of course with the pandemic things (especially custom items) can take a couple or a few months to come in, but this is far from specific to R&B and well worth the wait. I’ve had three or four delivery experiences with them and each time the employees were punctual, communicative, and, most importantly, careful with my home and furniture! In summary I can’t recommend them enough. They have found a customer for life in me and I am happy to scream my unsolicited appreciation from the rooftops any time! Edited to add- forgot to mention they are dog friendly (with treats!). If this isn’t the sign of a good business I don’t know what is.

Renee Davis: Don’t get me wrong, I love this furniture store. The customer service is great. Delivery service (workers) is great. It’s the actual product, the furniture quality that deserves 1 star (none if I could) our last purchase was the Reese sectional sofa. The buttons pick you when you sit on it and the cushions are cheap. No Cush whatsoever! It’s like sitting on the floor. The entertainment center has no wire outlets in the back for cord management and it scratches easily. And even though the only rerun policy listed is for mattresses I was told (Ginny) that if it was a couple weeks past they would be able to take it back? Do not be fooled by the pretty picture. It’s not worth the price!

sarah elizabeth: My partner and I had the pleasure this afternoon of working with Joybird associates Selma, Dela and Cynthia in finalizing the details of a couch we had purchased online last month. We were interested in seeing the fabric options in person and had further questions on durability and maintenance - all of our questions were answered by these attentive and professional women. I highly recommend visiting this location in person if you’re interested in Joybird products and on the fence about your purchase, it’s well worth it.

Amy Rowland: Honestly I was scared to place an order based on the reviews. However, Tyler at the DC showroom was super kind and helpful when we went to look at fabrics. He offered a fabric sample box to take home before making the final decision. Tyler was wonderful. After visiting the showroom (twice), we ordered the Holt storage sectional and were told delivery would be mid-December. We received the couch this week, which was delivered and assembled in our living room with no hassle. So far, loving the sectional - perfect size for our living room, very comfortable, and the pet friendly fabric does not show dog hair. Will be interesting to see how the couch holds up over an extended period of time but, so far so good - a seamless ordering and delivery process.

Hammad Hussain: Bought this beautiful piece of furniture at joybird Super friendly staff and great service. I live a block away, the staff even helped me carry the chair to my condo. They go above and beyond.

Vatche Hadajian: Horrible customer service. Order will 100% be delayed if they ever receive it. We ordered a sectional, notified it had shipped and were tracking the shipment. The tracking showed it was in transit for over a month well past the deadline for when it would arrive at the warehouse. I reached out to find out the status and was told they would have to track it down. A week later they said it was lost and will need to reorder a replacement piece. Another month or so and I receive a notice that the order is ready for delivery. I scheduled the delivery and unsurprisingly I only received half the couch (the replacement order was not included). Delivery people had no clue what I was talking about. I reached out to Joybird and they said they will track the missing order and get back to me. We had just gone thru this entire process of finding the missing piece. They are in over their heads with logistic and management. We ordered our couch in Nov 2021 and its currently April 2022 and still no idea when we will get it. If you try calling the customer service number no one will pick up even if its during their stated work hours. Will never order from here again!!!

Carly Michaels: Love my new couch! The team at this location was beyond helpful with my experience. They helped me find a solution to get a couch in 2 weeks just in time for my move and personally called me to check in and offer support. Had a great experience!

Morgan Hines: Cynthia is AMAZING! Cynthia helped me set up an exchange over the phone, and was the kindest most knowledgable service representative I have ever worked with! I would recommend Cynthia to anyone looking for a new couch! We went with the Bryant 3-piece sectional in Crave Irish Cream!

Katherine Vargas: Great minimalistic, modern, playful and practical design. I bought two barstools and within a week received them at home. They are hydraulic so I can adjust them to different counter heights - thanks to Ayman and Tom for their through and professional service!

Quoc Thieu Tran: I reached out to Tim to see if he and his team could help move the same Boconcept pieces I bought a couple years ago. Tim was able to accommodate and the furniture was disassembled, wrapped, and moved to my new apartment. While assembly manuals are helpful, having someone who already knows how to disassemble/assemble these furniture pieces definitely expedited my move. Would highly recommend!

Shailesh Kumar: Purchased "Indivi" sectional after customization. It fits very well for two families and perfect for our family room. Very sturdy and contemporary style. We also purchased a customized large leather ottoman to go with it. Quite satisfied with the quality- bit on the expensive side but I guess worth it. Very thankful to Aymann from DC store who helped us for this purchase and spent a lot of time explaining and choosing the right stuff. Looking forward to few other Bo-Concept furniture in our home.

Michael Nagan: Two big thumbs-up for BoConcept, and Tim. The first thumbs-up is for the furniture itself. We purchased several Mariposa chairs and a Granada table. We have absolutely loved them both! They are probably our favorite pieces of furniture. The table is incredibly easy to expand and contract, so we actually do it all the time. (The mechanism is kind of fun to use, so I actually like doing it, rather than dreading it.) And the chairs are beautiful and comfortable. The second thumbs-up is for their service. We had a problem with one of the chairs almost five years after we purchased it. The warranty had long since ended, but I contacted Tim (who wasn’t even the owner when we purchased the chairs) to ask about it. He concluded that the problem shouldn’t have happened, so he offered to fix the chair for free. That involved replacing a substantial piece of the chair - which couldn’t have been cheap for them. And they did the repair in about 15 minutes at their warehouse while I waited and chatted with the lovely repair people. I guess you can tell that I feel pretty positive about BoConcept, but they’ve earned it!

Serene Kanaan: Very happy with my purchase. Claudia was very helpful throughout the process, and she always kept me updated with the status of my order and delivery. Delivery team were professional, friendly and efficient, and of course super clean and cautious. Thank you.

Noura Khayat: Regular customer here, and recently used their moving services for some of the bigger/trickier pieces going to our new place. Tim and Danielo did a fantastic job - efficient, clean, painless. A gem of a find for the furniture and moving industries!

Laura Lee: Seriously, the best customer service EVER!. We bought a couch and a rug here and Tim is so expeditious with his replies to anything we needed. There was a little piece of fabric that was sticking out after we got it delivered and he came right away to fix it. The delivery was also the BEST delivery experience I have ever had. SOOOOO OD professional! The inside of the moving vehicle was even cleaner than my house! Definitely NOT a 3rd party delivery service and fake white glove delivery. They wore booties when they came into the house, came within the time frame of said delivery, and gave 20-25 mins notice as promised. I would DEFINITELY recommend them to ANYONE! Superb 5 star service.

Jacqueline Haynes: The pieces I purchased at Theodores are perfect for my room. Marion was exceptionally creative (and patient with me) on this project. i highly recommend the store and Marian specifically.

Elaine Bodlander: We had a great experience with Marian Henein at Theodores. She went out of her way to help us select and order a new sofa. She came to the house to measure, made sure everything was correct and made the experience so enjoyable. Would definately reccommend her!

Mehran Bayram: We have been a customer of Theodore for some time now. In addition to a rich lineup of elegant furniture offerings, their service quality is phenomenon. Sandi has a wealth of knowledge about all their offering and matching it to our taste. She is a great decorator with great imagination and taste. She visited our home to give us ideas about furniture. From the moment she walked in she was full of ideas about what to do with what we had and complimenting them with Theodore’s offering without trying to sell us what we didn’t need. Sandi is very friendly, professional and attentive. We wouldn’t hesitate recommending Theodore and Sandi.

Paul Baldwin: A true DC institution. Theodore’s has a rotating arsenal of one of a kind pieces that has kept me coming back for nearly two decades. I have never questioned the value, particularly when I consider the bespoke service that is attached to all of their products. I still have my first pieces purchased in 2003 for my first apartment. Since then, I stop by and pick something up every time I move. Classic and timeless elegance with five star service. Ask for Marian!

Eric Overton: Staff at this store were basically useless and didn’t seem to know much about the products for sale. Fortunately, I was only there to test a floor model before buying online. Shipping was fast with only two weeks between purchase and delivery. Delivery dudes were both prompt and chill.

Geneva: I was wary of buying from this store based on some of the reviews here; however, after a year of searching for the right sectional, I found the perfect one for me at West Elm. I received good service from the store. The sales person was very clear that my sectional - which I bought in November for a nice discount - would not arrive until early January. As promised, I got calls and emails from the delivery department the second week of January and was able to schedule a date that worked for me. The two delivery guys were amazing - they had to maneuver their big truck down a narrow alley to get to the loading dock. They were professional and efficient and out of my apartment in less than 15 minutes. The sectional is exactly what I wanted and so comfortable.

Jonathan Mullen: Some nice stuff. Seems overpriced for what it is. Similar to Crate and Barrel.Joybird is just down the street and offers higher quality furniture at a better price.

Annapurna Mitra: The worst delivery experience I have encountered. I ordered a dining table and four chairs, with in-home delivery. The chairs were sent via UPS, not assembled, and with no explanation despite paying $250 for in-home delivery. I live alone, and there are 7 pages of assembly instructions requiring two people. I have no way of doing this, and am left with a living room like a furniture warehouse. On the other hand, the dining table, which was ready 10 days ago, and I had asked the customer service to wait and schedule an appointment for all items together is yet to arrive. I cannot find a way to schedule anything on the website, and on the phone I can not find a way to talk to a human being. I have received no response to my email. If I could give zero stars I would.

Cookie gang Cookies: Omg

Marcia Selva: As they say .... if all goes well great but if not they do not help or follow through. We do not nor can we recomend

Chris Tomko: Very cool tables and wall units that transform into bigger tables, beds, desks etc. Super high prices though.

Kai McHenry: They have some nice people and even better pieces.

Anne Lee: Jacqueline Coriano has an excellent sense of style and a keen eye for well put together prices to make your home warm, beautiful, and inviting. She has been instrumental in recommending pieces to make my home complete. I would highly recommend her.

Brian Paul: COLOR COLOR and more color ! If your looking for modern designs I would 100% go see the 2 story showroom on Wisconsin

S B: Worst customer service ever! Never buy something at Roche Bobois, you will regret it if there is an issue with the new stuff. I bought a floor lamp (together with a bed, night stands and a sofa), and only 2 weeks after I received it I found out the lamp has a switch issue. I keep asking them for a solution but they have not sent a technician or found a solution. They do not even respond to my emails. The funny (or sad) thing is their own employees are who gave 5 stars Google fake reviews below (see Arjun Chaudhary and Taina). Both work at the Washington DC location, call there and ask for them. I took a photo in case they delete their own reviews. It seems I am not the only one complainig, check @ Pissed Consumer. All had the same disaster follow up customer service experience. Or check @ Glassdoor for employee review.

Dondré: The customer service was great. I had a great experience here getting all my questions answered about the Furtif desk. This is a very high-end furniture store and is full of very cool pieces and sets of furniture. The showroom is also really well done.

M Nab: This is absolutely the worst Roche Bobois ever. I have bought furniture from Roche Bobois in other cities and I have never had to deal with such incompetence and carelessness. The worst costumer service I have had the bad luck to deal with at a Roche Bobois store.

Anna Weiss: We furnished our entire home here. Exquisite furniture.

Melissa Rowlands: Exceptional customer experience provided by Lauri. I’m so pleased with her recommendations and professionalism in details.

Arjun Chaudhary: Awesome furniture.

Jordan Wells: My family had a great experience. From initial contact, to storefront appointment, to delivery, single Interior Define employee we spoke to was personable, kind, and patient as we figured out what was best for you. My dad and I enjoyed our in-store visit, and loved how thorough Beth was in showing us the pieces we were interested in. The furniture is comfortable, and it’s the upgrade our living room needed. Overall, the only issue we had was with the delivery partner (notified us of delivery date the day before, arrived outside the delivery window, and did not unbox the furniture or remove the boxes as they were supposed to). Luckily it wasn’t the end of the world for my family, and when we let interior define know they were very apologetic that we’d had that experience. However, I don’t hold that against them, and I believe they’re looking for a better delivery partner. Again, this was a wonderful experience, and I know where to go the next time I need furniture!

Thomas King: I was struggling to find a sofa I liked, and dropped by Interior Define. I had a friend who had had a good experience there, so went in with some hope. The team at Interior Define, and the products they showed me, far exceeded the hope I had. I was so happy with the experience, and with the customer service. My rep Aera was friendly, helpful, and creatively astute. She listened to what I was looking for, and provided great feedback and insight. Ultimately she helped me order my sofa at 10pm at night. It was the best customer service experience I’ve had in any design or furniture store. Now I’m just waiting for the sofa - but so far, so great!

Lauren Smith: If you’re considering ordering from here don’t. I ordered my couch in May of 2021 knowing there would be delays, but nothing could have prepared for just how long it’s taken. Customer service does their best, but every time I speak to someone I get a different response on basic things like whether my couch has been built, where it is in transit, and when it will be delivere. Save your money and buy a couch somewhere else.

S M: I am writing this before even receiving the product, but with the customer service I have experienced this far I want to warn others. They have a general lack of transparency and delivery changes from when we ordered it of 2 months to now 6 months. Additionally they claimed to want to support healthcare workers but only in very narrow terms. I asked to cancel and was told there is 50% cancellation fee within 30 days even though production has clearly not begun. Stay far away from this company and stick with companies that value customer service.

Catherine Christine Turner: Had such a great experience at this location! Kirby is amazing and she helped me pick the perfect sofa for my new home. Her customer service was excellent, all the way down to potential rugs that would go well with my color scheme. Her patience and knowledge of the products were stellar, which helped me to make a well informed decision in the end! I will definitely be back.

Diamond Wilson: Poor customer service experience…We arrived for our 2pm appointment and we were not greeted by anyone. We sat around waiting until 2:15 when finally someone came over to let us know they would be with us shortly. I asked how long the wait would be because “shortly” could mean anything. She said 20 more mins. The associate was not apologetic at all so we decided to leave. There was no respect or consideration for our time and I will not be returning. I’m truly disappointed that this establishment lacks basic manors and customer service skills. We went to West Elm across the street and had a much better experience and our couch will be here in a few weeks!

Maria Rizo: Such a great experience at the DC showroom, Blake is an absolute dream to work with! He walked us through the entire process and made sure all of our questions were answered.

Nikki Banner: Beautiful store with LOTs of sales associates. But not one does design and can’t give input. You have to book an appointment online. They also are promoting 15% off on their site but they weren’t knowledgeable in store. Could definitely be improved. For those buying put your email in online and get the promo code. Promo code can be used in store

Sha Mar: I love this store. Staffs are friendly, polite and professional! Furnitures are modern, stylish and elegant! Atmosphere is fantastic!!!!! You can spend hours and hours looking around and nobody would even bother you! This is my kind of furniture store! They recently added natural plants into their designs looks like heaven on earth to me! You should definitely check out their new designs, details, their new fresh plans with pots and etc ... super stylish and very up to-date with modern style of living plus the touch of nature which is perfect.

Muge Sherdil: This place is awesome! We have been furnishing our entire home from here. The place is inviting and very cute, but above all, customer service is above and beyond. They are always friendly, helpful and very accommodating. At a particularly busy time a few days ago we paid another visit to the store and we were catered to with such care it is unbelievable. Ray and Britanny went out of their way to make it convenient for us and always kept their friendly demeanor. Thank you so much!

TANER Karagoz: I bought kitchen cabinet handles from cb2, very nice and high quality

Lilian Hu Nguyen: Lovely store with plentiful associates right on main and main of Gtown. The associates here are super pleasant and helpful as well. Possibly due to demand in the area as the only store, but the inventory is consistently pretty low or non existent.

Sara Tenney: I had a bad experience with the store manager. I returned pillow cases and she told me they were used which they weren’t. Apparently my cats had climbed into the bag which cats are known to do and the pillow cases had cat hair on them. It was of course what she should have inquired but it was clear she didn’t believe me when I said they weren’t and I felt terrible that she believed I was lying. She could have handled the situation with a lot more grace. I won’t be back

J W: Last purchase I made was pressure into getting and never likedSet of collectors

Kimberly Caldera: Good price but quality sucks my mattress is so hard it’s uncomfortable.

Amor Furniture: Best of the best for price, price and quality. For real, best secret in D.C.

Vero Duran: (Translated by Google) Poor quality on July 20 I bought some furniture they looked good but after a few days when I brought a visit to my house three of my friends sat in a three-person furniture and painfully broke one of the seat mattresses, now I try to contact me with them with test photos and my receipt and what they doubt me is that it cannot be done (exchange) I do not recommend anyone to make purchases in this place. (bad place to shopping) (Original) Mala calidad el 20 de julio compre unos muebles se miraban bien pero al pasar unos dias cuando traje visita a mi casa tres de mis amigos se sentaron en en mueble de tres personas y penosamente se rompio unos de los colchones de asiento ,haora trato de contactarme con ellos con fotos de prueba y mi recivo y lo que me ducen es que no se puede aser( exchange ) no recomiendo a nadie hacer compras en este lugar. ( bad place to shopping)

Damaris Pernia: (Translated by Google) This has the three B good pretty and cheap. This is the best place to buy furniture for your home, they are the best in quality and in prices, I really recommend them, I recommend it, everyone should come. (Original) Esto tiene las tres B bueno bonitos y baratos. Este es el mejor lugar para comprar muebles para tu hogar son los mejores en calidad y en precios se los recomiendo de veras se lo recomiendo todos deben venir😃😃😄

Caroline CC: (Translated by Google) No responsible and are only excuses because to date I have not received my order. I neither recommend it nor would go shopping at this store. (Original) Nada de responsables y solo son excusas porque a la fecha no he recibido mi pedido. Ni lo recomiendo ni volvería a ir a comprar a esta tienda .

Olga Marable: My new go-to for all home design needs!

Victor Etheridge: Geoffrey is ALWAYS spectacular, informative and very helpful.Victor

Robert Frum: If you are in the area well worth a look through the showroom to see what they have - I like the arrangements which helps me with ideas. The members always answer any questions I have and take the time to explain details, which are important to me so when I am looking for just the right piece I have the information.

Manfred Phemister: Great selection and helpful staff