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Best Lighting Shops In Washington Near Me sorted by user rating
VALUATIONS:
1-2 = Improvable
3-4 = Pass
4-5 = Excellent
1-2 = Improvable
3-4 = Pass
4-5 = Excellent
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1. Circa Lighting | Washington DC Showroom
Address: 3323 Cady's Alley NW, Washington, DC 20007, United States
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: +1 202-342-1300
Guy: Lighting store
Web page: https://www.circalighting.com/
There are no offers available.
Near Circa Lighting | Washington DC Showroom:
- a 5 meters away local parties: Mad Hatter's (Gin &) Tea Party Washington DC
- a 6 meters away donut shops in: District Doughnut
- a 6 meters away jewelry author: Jewelers' Werk Galerie
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Circa Lighting | Washington DC Showroom: what do users think?
Ben Swift: Lacy Forbes was incredibly patient, helpful, and knowledgeable. And did I mention exquisite taste? I will make my lighting selections and purchases here for my beach home next.
Wyorattler X: Circa Lighting Washington DC provided the best professional and timely service I could hope for in getting what I wanted. Erica and Benji where fantastic to work with! If the rest of their employees are half as friendly and professional as they where with helping me find what I was looking for then I believe you will be very satisfied.
Response: Thank you so much! We look forward to seeing you again soon!
Bo Bowman: Very dynamic presentation! Very responsive and ordering was painless. Quick delivery and easy install.
Jere Colcer: Lacy was very knowledgeable and professional! A true pleasure to work with.
Jeff Hall: The Circa Lighting Showroom in Georgetown (Washington, DC) is an incredible resource for anyone interested in high-end, sophisticated lighting choices. My good experience there was due largely to the incredible service that Erika provided. She was professional, efficient, and extremely helpful in answering questions and in accommodating my decision to exchange a lamp that comes in two sizes for the larger size. If you're in the market for lamps, sconces, chandeliers, etc., you will not want to overlook Circa Lighting.
Response: Hi Jeff, we are happy to help! Don't forget to share your #circalighting style!
Vicki Wilson: Crazy good selections in lighting! All styles and varying in prices also. I would say they lean on the expensive end of pricing. The staff are very helpful and friendly. They have an online store. I recommend.
Response: Thank you, Vicki! We look forward to helping you in the future!
2. Illuminations Inc. (Studio by appointment only.)
Address: Studio by appointment only, 308 Florida Ave NW, Washington, DC 20001, United States
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: +1 202-783-4888
Guy: Lighting store
Web page: http://www.illuminc.com/
There are no offers available.
Near Illuminations Inc. (Studio by appointment only.):
- a 8 meters away trading cards shops in: Kuumba Kollectibles
- a 20 meters away sausage casings stores: Meats and Foods
- a 43 meters away chicken restaurants in: KoChix Chicken
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Illuminations Inc. (Studio by appointment only.): what do users think?
J. Rasheed: Prices not for the average person.
Deanne Marino: Great service
3. Alexandria Lighting + Design
Address: 444 S Pickett St, Alexandria, VA 22304, United States
Schedule: Closed ⋅ Opens 8AM Thu
Telephone: +1 703-548-2320
Guy: Lighting store
Web page: http://www.alexandrialighting.com/
There are no offers available.
Near Alexandria Lighting + Design:
- a 70 meters away Stores to buy cheap car upholstery: BMW of Alexandria
- a 116 meters away Stores to buy dewalt: The Home Depot
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Alexandria Lighting + Design: what do users think?
Phil Klein: I was in there to get a light fixed. I was listening to a customer say she was 99 years old and a light she had installed awhile back and she could not change the light. The gentleman behind the desk was so nice to her and said I will come over and fix your light for you. He was such a fine person and treated her so well. We need more people like this treating elderly with respect and kindness.
John Kilduff: We were pleasantly surprised at this store. While it looked like many other commercial electric supply shops they had real expertise in design. Joshua walked us through a selection process to find 2 perfect vanity lights for our bathroom renovations. He was much more service oriented than we ever expected to find.
George H: Great customer experience. Went there today and was able to find the right lighting fixture. Got great service. Staff is knowledgeable and helpful. Helped me narrow down and make a selection. Addressed technical questions. Honestly, the perfect customer experience.
Brian Copes: Found this place on google and I decided to check it out today. Plenty of spots to park so it already provided me with a good impression. I went in thinking I was going to buy a new light fixture, but instead I received pure genuine customer service. The sales associate took the time to just listen and then provided me with excellent advice and guidance. I was impressed that the individual was perfectly okay with me not buying something from the store. No hard sales tactics at all which was refreshing. Honestly, when I do need another light fixture I will definitely be coming back to this store. If you are looking for a professional lighting design advice and a wide range of light fixtures please stop by this store! They offer superior customer service in comparison to other lighting stores I have been to prior.
Peregrine Hawthorn: Nice little shop that really knows how to be a good physical location in tandem with it's website. If you go to the website, you get a fantastic array of lighting options with powerful sorting features. If you go to the store, you'll find that it's a lighting consultation service first, and a distribution center for the website second. We went there for a simple lighting solution, and were worried that, if we talked to someone, they would try to upsell us beyond our rather low price range. They immediately figured that we weren't there for a $400 table lamp, and we ended up getting a specialty lightbulb and a recommendation to pick up a cheaper (and in stock, they'd have to wait two weeks for anything we wanted to come in) lamp at the Target down the road to put it in. We'll definitely be coming back when we have more money and a real place to outfit with more than a cheap floor lamp.
Tyrance Branch: Very friendly they have all the lights you need
Response: Thank you Tyrance for your review. We aim to help wvery customer with knowledge, patience and respect. We're curious, could we have done anything differently to receive a 5 star rating instead of 4?
Laeticia K: Very disappointing ! Came in during the week in hope of finding pendant lights for one of my projects and the staff completely ignored me. It almost felt like my presence was bothering them. A dry hello, zero acknowledgment of what I was potentially looking for, not even a ''have a nice day'' as I was making my way out. Will never be back
Dean Webb: We were looking for a special bulb. They had it and enough to fill our request. They are the electrical place with excellent customer service.
John Whyman: Very quick, easy parking, helpful and most importantly knowledgeable staff (Josh).. Friendly. If they don't have it, they'll get it. Wide selection. Perfect visit.
Nivosoa Robjhon: Worst customer service. We placed an order on May 4, 30 days later we still do not have our light kit for ceiling fan. We called, came to the store, sent an email to inquire about the status of our order, cancel our order, request our refund ... no follow up to date. Very disappointed about the experience. Purchased the items elsewhere, arrived within few days. If you care about customer service, promptness, then stay away from this store. If you are fine with waiting, not getting an update from the store, then by all means, they are good at that.
4. Lutron Commercial Experience Center
Address: 455 Massachusetts Ave NW #770, Washington, DC 20001, United States
Schedule: Temporarily closed
Telephone: +1 202-624-5700
Guy: Lighting store
Web page: http://www.lutron.com/
There are no offers available.
Near Lutron Commercial Experience Center:
- a 0 meters away limousine companies in: US Limo World
- a 5 meters away Mailboxes stores: The UPS Store
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Lutron Commercial Experience Center: what do users think?
Kayla Weiner: Great showroom. Staff is helpful and knowledgeable. Parking in garage under building.
5. Ferguson Bath, Kitchen & Lighting Gallery
Address: 5225 Wisconsin Ave NW #100, Washington, DC 20015, United States
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: +1 202-567-5656
Guy: Lighting store
There are no offers available.
Near Ferguson Bath, Kitchen & Lighting Gallery:
- a 4 meters away list of psychiatrists in: The Ross Center
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Ferguson Bath, Kitchen & Lighting Gallery: what do users think?
mikki freidkin: Excellent experience. I’ve been working on building a home and I have found Ferguson to have an exceptional selection at fair prices. Their entire staff is amazingly helpful and knowledgeable. I have had Andrew Thompson helping me most frequently. He has the patience of a saint and works hard to get me the best item for my lifestyle. He also has never forgotten to take advantage of promotions that can save me money. If I could give him 10 stars I would.
Response: Mikki, thank you for the 5-star review of our Washington Showroom. We are pleased to hear Andrew and the entire staff provided you with helpful and knowledgeable customer service throughout the process of building a home. While we agree 10-stars would be great, Google won't let us go that far beyond, but we'll continue providing 10-star service. Until next time.
Charrese Edwards: I took the time to go into the Fergusons over on Wisconsin where I met with one of the sales people named Tempe. I spent a couple of hours in there looking for several items and making selections, Tempe said she would get back to me by the next day at the latest with some quotes. I did not hear from her so I followed up a few days later with an email, she didn’t respond so I called and left a message, she didn’t respond so I called and spoke to somebody else and she said that she would get Tempe to respond and she still never did. Not exactly what I call good customer service. I drove all the way out to the Rockville store and met with the sales person there, Dixon, and had a fantastic experience. Ferguson should be happy that I just didn’t decide to go somewhere else completely based on the extremely poor service that I got from the Wisconsin Ave store.
Response: Charrese, thank you for sharing your experience with us, and thank you for your dedication to Ferguson. We apologize that your first experience didn't accurately display our commitment to customer service. It is always our hopes that each and every person entering the showroom has a positive experience and leaves feeling satisfied, with no questions left unanswered. I'd like the opportunity to discuss your experience with us at the Wisconsin Ave showroom and rectify it. Please reach out to me at your earliest convenience at (202)-567-5656 or Megan.Gillis@ferguson.com - Megan Gillis, Showroom Manager
Selena Belluscio: I cannot say enough wonderful things about our experience with Tayler Bordes. She went above and beyond every step of the way. Not only is she pleasant, courteous and professional but she knows her stuff and we appreciated her input on selections for our new home. We will not hesitate to contact Tayler Bordes for anything we can purchase through Ferguson. I look forward to working with her again.
Response: Thank you for writing a positive review of our Ferguson Bath, Kitchen & Lighting Gallery in Washington, D.C. We're glad to hear Tayler provided you with excellent customer service that was above and beyond expectations. Thank you for your business and we hope to see you in-store again soon.
Meredith Cross: Keni Jones has helped me on two visits, and she is remarkable. The first time a couple weeks ago I went in to look at new refrigerators because mine (purchased by my builder at another dealer about 8 months ago) was requiring too many repairs. She offered to help me find out how to get it replaced by the dealer for free. That is now happening. Saving $12,000. She didn’t need to help me. She just seems to want to help. Today I went to replace some lights. They have a beautiful selection. I bought a lot of light fixtures with help from Tayler Bordes at the same store in the Fall of 2018. She was fantastically helpful and the lights are great. Today I was there shortly before closing with no appointment. Keni Jones helped me order what I wanted and gave me great advice. I’m a huge fan of Ferguson’s and so glad they opened near DC Chevy Chase!
Response: Hi Meredith - Thank you for sharing your world-class experience when working with our Bath, Kitchen & Lighting Gallery in D.C. We're glad to hear that Keni was able to get your refrigerator replaced by the dealer at no cost to you. We also enjoyed hearing how Tayler helped you select new light fixtures. We'll be sure to share your positive feedback with Keni, Tayler and the team in D.C. Thank you for your business!
Tamar Khachaturian: Tayler Bordes is the ultimate professional! She is extremely knowledgeable about a variety of products and is also very helpful, for example with researching items specific to her clients’ needs. She is professional and courteous and prompt and pleasant and anyone would be so lucky to have the privilege of working with her!
Response: We appreciate your positive comments, Tamar! Thank you for your business and we will recognize Tayler and the team in Washington D.C. who contributed to your wonderful experience.
Jennifer Golden: EDIT/UPDATE: Upped stars to 3 from 1 but can't go higher until I actually experience their services. After the store replied to my review on here and asked that I email them, I did. The manager of the store showed great concern over my experience and seemed quite sincere. Also, many, many, many neighbors on nextdoor dot com voiced their opinions that what I experienced was absolutely not the norm for them. Given most people love to complain and less to praise...having so many take the time to voice praise - I suspect this experience was a fluke. Beautiful showroom, limited refrigerators to look at Totally ignored. I'm in the market for high end refrigerators. Spent a lot of time hovering around the subzero and Gaggenau appliances and was completely ignored. Even asked the front reception when I arrived where the refrigerators are. No even said hi, we'll be right with you. I'll spend my $30k elsewhere, they clearly don't need my business and I'm certainly not going to beg to give it to them.
Response: Jennifer, thank you for providing us with your review and for complimenting our beautiful Showroom. We’re sorry to hear that you felt you were ignored though, customer service is at the forefront of our business and we strive for all our customers to have a 5-star experience. I would like to speak with you directly at your earliest opportunity to discuss how we could earn your business back. Megan Gillis, Branch Manager – Megan.Gillis@ferguson.com
Allyson Raabe: As far as I could tell, they have a limited selection, mostly priced at full retail, offer little if any valuable design advice, and do not install. I went primarily to look for a bathtub, as I'd really like to see a bathtub before buying it and assumed that a kitchen and bath "Gallery" would have many options, but I was wrong. My bathtub space is probably the most common size there is, but they had only a single option for that size. I have a clear idea of the design I want so really wasn't interested in design "advice," but what I overhead was pretty terrible. A couple was advised to choose a bathroom sink faucet first and then to pick everything else to match. Umm, so forget what kind of shower head you want and need (type, pressure, ahem, legal flow restrictions) and just pick it to match the vanity faucet? That seems crazy, backwards, and potentially code noncompliant. Plus, "matchy matchy" is not design in my opinion. They do have a number of faucet options and a trip there before buying something online would probably help you avoid some annoying online returns, but I think you could find most if not all of what they sell for less through a simple Google search. If you have no idea how to do a Google search or compare prices, then you are probably their ideal customer.
Response: Allyson, thank you for taking the time to share your feedback. It's our hope that every customer has a positive experience in our showroom. That being said, I'd like the opportunity to rectify your experience. Please reach out to me at your earliest convenience at (202)-567-5656 or Megan.Gillis@ferguson.com - Megan Gillis, Showroom Manager
mt mtm: Brienna Sawyer has very naturally become our main contact at Ferguson (Friendship Hgts, DC), and we consider ourselves most fortunate. Being in the midst of renovations, Brienna has been patient in listening to our needs and offering constructive solutions, including researching items that may work for us. She has not only been enthusiastic with helping us in the showroom but over the phone and via email as well. We are so appreciative of all of her kind and thorough assistance!
Response: Thank you for the great review of Brienna and our Washington DC location. We're happy to hear that you've enjoyed working with Brienna during your renovation. We look forward to continuing to assist you.
Hanna chakarji: Better prices than you would expect, I was looking for a light for my bathroom, one thatgoes on the wall. Found some beautiful chrome polished triple light. Was the same price as the junk on eBay. They did not have it in stock at Bethesda but they did have it in Richmond, I paid for it at around 3 PM and it was at my home the next day. Awesome place very high-quality items.
Response: Hanna, thank you for the 5-star review. We take pride in providing our customers with helpful, friendly, and accommodating service. We’re happy to hear that our team was able to track down the light you needed and get it to you promptly. We look forward to seeing you again.
S Wright: Our representative Keni Jones has provided us with outstanding customer service. She returns our calls immediately. She is always willing to research any product on our wish list, answers all questions and solve any problems we may have. Keni is extremely knowledgeable and professional, and has helped us reach important decisions regarding our extensive home renovation.
Response: Thanks for sharing about your world-class experience when visiting our Ferguson Bath, Kitchen & Lighting Gallery in D.C. We love hearing that our product expert, Keni, assisted you in making important decisions related to your home renovation and provided outstanding customer service. We'll be sure to share your glowing review with Keni and the team in D.C. Thank you for your business!
6. Burgess Lighting
Address: 3601 Forestville Rd, Forestville, MD 20747, United States
Schedule: Closed ⋅ Opens 9:30AM Thu
Telephone: +1 301-568-8000
Guy: Lighting store
Web page: http://www.burgesslighting.com/
There are no offers available.
Near Burgess Lighting:
- a 200 meters away car parts shops in: NAPA Auto Parts - Genuine Parts Company
- a 249 meters away construction companies in: Flippo Construction Co., Inc.
- a 360 meters away international removals: Hilldrup
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Burgess Lighting: what do users think?
ecorachel: Burgess lighting is a wonderful showroom with very helpful staff, especially Marilyn, the showroom manager who has helped us multiple times. We purchased a beautiful Hubbardton Forge chandelier here and they have helped us over the years. Always with a smile, and never pushy. I love this showroom and highly recommend!
Response: Thank you! It was a pleasure working with you.
Luther Henry: I purchased sconces and other lights for my home and received the best customer service you could ever ask for. My lights were back ordered and Mary called me weekly with status. In a day where customer service lacks Burgess Lighting went above and beyond. I highly recommend this establishment for all of your lighting needs
Kimmy: Beautiful lights. Lots of choices. The staff was very sweet and helpful. The prices were a little high for my liking but it seemed to be worth it.
XaQaRa EquinoX: Bright, lol. Received service as soon as I entered the store. Unique lamp, yet they had the bulb. I was happy with the service and the price. Spent $5.00 at a thrift store for the lamp and almost 5.00 for the unique bulb from Burgess Lighting. Lamp and bulb work perfectly. And, they have some awesome light fixtures !!
Krsna Griffiths: Great customer service and a wide range of lighting fixtures for all your needs.
A Layne: They have an awesome select and the best staff. If they don't have it they will get it. Saw the nickel one in the store, but bought the black one.
Sawanto Talley: The light fixture inside was nice had to purchase for me to remodel my home
linda turner: Beautiful and unique items. Mr.Charles Riffe, lighting consultant, was very professional and patient. The store was very clean and smelled so fresh. I mentioned it to him. They didn't have the items I wanted in stock, but were willing to order them.
Deborah Watts: I couldn’t be more pleased with the service I received from Burgess Lighting. They made a daunting task of trying to find a low profile ceiling fan with flair and style; quick and easy. They not only assisted me with several choices to choose from, but also aided me in helping to find good reliable, professional electricians to make my selection from. Thank you again for making my experience enjoyable. I highly recommend Burgess Lighting. Charles and Courtney you rock 😁
Response: Deborah, Thank you for being such a great customer. We appreciate the review and your business.
Annette Wright: The lights covers all styles and designs to suit your taste. I'd rather shop for furniture and accessories than clothing. A light fixture can set the tone of a space.
7. Gaylord's Lamps & Shades
Address: 6931A Arlington Rd, Bethesda, MD 20814, United States
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: +1 301-986-9680
Guy: Lighting store
Web page: http://www.gaylordslampandshade.com/
There are no offers available.
Near Gaylord's Lamps & Shades:
- a 83 meters away Quest Diagnostics Medical Service: Quest Diagnostics
- a 118 meters away cars for sale: Audi Bethesda
- a 151 meters away mercedes parts: Euro Motorcars Bethesda
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Gaylord's Lamps & Shades: what do users think?
x kuyjyt: Beware, the abrupt staff cheerfully tells you that, "if this shade doesn't work for you, just bring it back within 7 days," Not mentioning that it will be for store credit only - No refunds! BTW, Bethesda Sunlighting on nearby Old Georgetown Road closed its showroom, but still does lamp and chandelier repairs, rewiring, etc.
Response: We are sorry to hear that you had a bad experience. This has been our policy for 15+ years, and we have a sign posted as well as a notice on our sales checks. Most of our staff has been with us for many years, and they let people know that the merchandise can be returned within 7 days for an exchange or sales credit. We are sorry for any misunderstandings and hope you return to our store. We'd love to help you in the future.
Judith Henderson: Owner Mel at Gaylord’s was great in fixing a broken arm on my chandelier in rapid time and at a very reasonable price. For a month I had been unsuccessful in finding a repair shop in the greater Washington, D.C. area. When I called Mel, he knew exactly what had to be done. Complying with Covid restrictions, he offered to have me wait outside to do the repair right away rather than drop the light off and having to return. I really appreciated his excellent technical and customer friendly service. I would highly recommend his company (and I am a very demanding customer)!
Response: Thank you Mrs. Henderson! Mel is wonderful. And customer service and his business is very important to him. We appreciate the recognition and great photo! Hope to see you again soon.
Lauren Scott: Ann is extremely knowledgeable and helpful. She has a designer’s eye and really knows what she’s doing when it comes to lamps, shades and overall aesthetics. Seasoned and professional. Will be back!
Response: Thank you! We agree! Ann is wonderful and love that she has been part of the Gaylords family for 18 years.
Mara Seaforest: I have been a customer at Gaylords since the 1970s, when I decorated my first house. Now, many houses, decorating projects, and learned lessons later, I return to them, knowing I will get the best results. I have always found them to be patient, helpful, and always pleasant.
Response: Thank you so much for taking the time to write! We value your patronage and loyalty.
JACK HOWARD: What a great experience we had, a knowledgeable super helpful team, Huge selection and knowledgeable staff. so good we left and came back for more on the same day. 5 new shades later. Thanks for all the help.
Response: Thank you! We value your business and are glad we could help!
Lesley Shneier: The store has loads of lampshades to choose from. The staff are really helpful and know what works best. She showed me what I asked for, then suggested something slightly different, which looked better and was cheaper than what I'd asked for!!!
Susan Dixon: I have been shopping at Gaylord's for years. I most recently had to buy a new lamp shade and the owner personally assisted me for over 30 minutes until we found the perfect shade. He went even further and adjusted the stem of the floor lamp to make the look even more beautiful! So whether I am spending $80 or $400, I have always received expert guidance on my purchase.
David Enzel: I bought two lampshades here. I received prompt, polite and professional service. Gaylord's sells quality products and knowledgeable people will help you find something you like. The store isn't cheap but the products are worth the money in my opinion. I've been shopping here for years.
Matt Glasser: Disappointing: I took a lamp in for repair, and the woman at the front desk said “it’s bent and can’t be repaired.” I expressed doubt and she took it back to show the repair person, then came back with the same verdict. Back home, I took the lamp apart myself. Nothing was bent. A 59 cent washer solved the problem. I don’t know if the problem was incompetence or disinterest, but I had expected they would be willing and able to repair the lamp.
Response: Mr. Glasser, we are very disappointed to read this. We have addressed this with our staff and hope you give us another opportunity to serve you in the future.
John Ruff: They had just what I needed. No, it's not inexpensive. That's for a reason. They give personal service and personally help you find the perfect shade, the shade I choice was a very large shade made of silk, and it was made in the USA. At first, the price was a bit of a sticker shock until I got the shade on the lamp. Perfect!
8. Artisan Lamp
Address: 2711 Dorr Ave, Fairfax, VA 22031, United States
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: +1 571-282-3611
Guy: Lighting store
Web page: http://www.artisanlamp.com/
There are no offers available.
Near Artisan Lamp:
- a 101 meters away photo shoots in: Tim Coburn Photography
- a 117 meters away hamster adoption: Wolf Trap Animal Rescue
- a 180 meters away Stores to buy cheap car upholstery: Like New Automotive, LLC.
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Artisan Lamp: what do users think?
Frank A: I cannot recommend this establishment more highly. I have a nice chandelier that needed repair - or so I thought. I took it in to Artisan Lamp in Fairfax and left it with Cyrus. After a short time Cyrus let me know the light was functioning properly. When I picked it up the charge for the checking the light was $0. I persisted and Cyrus refused to take any payment for the checkup. He then carried the chandelier to my car. I brought the light home, installed it and it's working fine. It is refreshing to know that there are businesses out there such as this. Artisan Lamp is a small business. Cyrus is all about customer service and providing that service at a fair price. If you have a need for this type of work look no further - Artisan Lamp is the place to go.
Brian Groves: These guys are amazing! And they do a great job, for a reasonable price. If you have a troublesome lamp, or if you need a special shade, or are looking for something different, give these guys a call. Note that this is NOT an upscale / ritzy shopping experience. They DO have nice lamps and shades. But the emphasis is on the tried and true repair shop for upscale or older lamps that need a repair, or for something that has a special look and charm that you won't find anywhere else.
I.H. KIM: Most pleasantly surprised with our experience ! He fixed our lamp in minutes n didn’t want to charge us as he said it was a simple repair We insisted to pay but he refused.
Response: Thank you for your visit and hope to see you soon. Cyrus
Chris E: My movers broke four arms of my Schonbek chandelier. I was heartbroken since I had had it for 25 yrs. well artisan lamps fixed it. It is truly as good as new. They also placed it carefully in my car for me so I could get it home safely. They were professional, kind and I think the price was very reasonable AND they Did it in a half hour so I wouldn’t have to make the drive twice. Thanks, Artisan Lamp!!!
Bob P: Artisan Lamp provides the skilled, and knowledgeable repairs and refurbishment of quality lighting fixtures of all kinds. Their warehouse/showroom is chock full of chandeliers, globes, shades and decorative glass for lighting. In addition they have some beautiful European antiques and collectibles on display.
Alex Dambach: It is like a fantasy land for people into cool lighting. I went in for a repair, and they took care of me quickly and were very friendly. While they repaired my antique, midcentury tension pole lamp, I checked out the amazing chandeliers and lamps. I wish I had a blank check (and a bigger place) to take all of their inventory home.
Kesha Pendergrast: Excellent customer service and overall experience. From initial inquiry via phone to drop off and through pickup (same day service too). My 1950's Crystal chandelier looks and works beautifully again! All thanks to the Artisan team.
Maria Fox: Made my day with their Honesty!!! I had been told by "an electrician " that my lamp needed rewiring. Brought it in, and it was fine. I was not even charged for checking it.
Guillermo Castillo: The absolute best lighting/fixture repair company in the entire DMV. I'm an electrician and have used several other places but this is my go to place. Great customer service speedy repair, and convinant hours.
H May: I called with my question and the gentleman told me to bring the light fixture in the same day. I took it in and received excellent service and guidance on what to do next. I appreciate his patience.
9. Lamps Unlimited
Address: 1362 Chain Bridge Rd, McLean, VA 22101, United States
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: +1 703-827-0090
Guy: Lighting store
Web page: http://www.lampsunlimitedmclean.com/
There are no offers available.
Near Lamps Unlimited:
- a 49 meters away Toy shops in: Child's Play Toys and Books
- a 55 meters away ukulele stores: Music & Arts
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Lamps Unlimited: what do users think?
Mary Mussman: Wonderful to have the owner's expertise in being able to select the best shade for a vintage lamp base. Perfect shade in a few minutes. Enjoyed seeing an expert at work.
Dave Pape: Roger is quite possibly one of the nicest proprietors I've met in years. I needed some odd things to hang a second hand chandelier and he took the time to help with every detail. I truly appreciate when I am treated as a person and not a difficult problem not worth someone's time solving. 10/10 would recommend.
Kat Schroeder: I have bought two products from this store - a floor lamp that has been lovely from the moment I brought it home, and a ceiling fan that caused me some trouble. I want to mention the ceiling fan, because the folks over at Lamps Unlimited really went above and beyond to help make it right. They replaced the fan for me twice, and after discussing with both John and Rudy, I hired them to come out and handle the third installation. John was extremely profession during his visit, wore a mask and removed his shoes (for booties) when he entered my home, because I'm in a high risk group for COVID. Not only that, but he assured me after he was done that because he did the install, now it's guaranteed by Lamps Unlimited if there are any further issues. I'm happy to say that the fan has been going strong for over a week now with none of the problems I had before! I'm so glad that I purchased from this store and that I finally made the decision to use their installation services instead of my regular handyman. Will definitely be going back for any further lightening/fan needs!
Katherine Kirkland: Bought a new ceiling fan with a light. Just beautiful and the service was friendly and helpful. Much nicer than the builder specials at the big box stores.
Response: Hi Katherine! We really appreciate the review, love hearing feedback from our customers. Glad you’re enjoying your ceiling fan! Hope to see you again!
Barton Kelecava: I took my lamp in for a repair and they told me it would take 10 days to fix. 30 days later I inquired about the delay and they said they were behind because the guy who fixes them was out sick. Almost 3 months later they still hadn't even looked at it so I went to pick it up to take somewhere else and they were unfazed and unapologetic. I was amazed how they could treat customers like that and still stay in business. I was extremely disappointed in their service and lack of respect for a patron.
Minna Brunna: TOOK EIGHT MONTHS TO NOT FIX MY LIGHTS. AVOID. A long time ago I brought them a lamp with a broken dimmer switch to repair and they did an OK job. The dimmer switch worked but someone forgot to include the tiny screw that stops the entire dimmer switch from screwing off the lamp. Still, the next closest lighting repair store in in DC so I thought that I would give them another chance. This was a mistake. I dropped off two chandeliers requiring work at Lamps Unlimited in APRIL 2012. They told me that they were busy and wouldn't be done until May. I travel a lot and agreed to wait. By June I hadn't heard from them so I called and they promised to check the status of my pieces and call me back. No one ever called. Two weeks later (July) I went there, they discussed STARTING the work and charged me 460 dollars for parts. I paid. By August they still hadn't started. In September they did not return my calls. Someone would answer, promise a call back with an update, but no update ever happened. By October I lost patience again and went to to store. They promised me that they had ordered the parts but that someone needed to come to my house and measure the ceiling height (I already measured it and told it to them six months previously but I was happy to be flexible in order to ensure a good finished job. Someone came, measured and promised that they would call me next week to once they were done. He also tried to sell me an expensive crating and delivery service when my lights would fit in the back of my vehicle. The next week, no call. The week after that, no call. The week after, in NOVEMBER 2012, I went to the store and THEY HADN'T EVEN STARTED. They showed me that they had parts (only four months after I paid for them), but no work was done. I asked for a refund, took my lights and left. I had to go back again the next day though because they misplaced a chandelier section (their shelves are very full and my stuff was scattered throughout the store). ALL IN ALL, IT TOOK EIGHT MONTHS FOR THEM TO DO NOTHING. I took my lights to Artisan Lamp Company in DC that night. They charged me less and were done in two weeks. By the looks of it, their lighting selection is better too. My sister is doing the same - they had a lamp she brought in for repair for three months without starting.
Carol Scott: Great selection of lamps. Staff very helpful and friendly.
Greta Brendley: Horrible experience on so many levels. They damaged my lamp and didn't have the professionalism to call me to explain. Even after the owner becomes involved, he still doesn't call me to say when the lamp is ready for pick up. This was a 2 month ordeal and i have a glued together lamp. No charge! they said. Hah! Don't go here.
Eric Desel: Margret was very rude and abrasive on the phone. No help at all
Peggy Crockett: August 30, 2013 This place is the best! Took my desk lamp in which had been in storage. Told the man I did not think it worked and asked if he could fix it. He plugged it in- and it worked, so he proceeded to tighten the many screws on it as it was wobbly, also the shade was metal so he tightened those small screws - then he special ordered candlestick covers for it in the color I liked- and then asked if I needed bulbs for it- which I did- so he put those in. When I asked him what I owed him, he said "nothing". I insisted on paying him something- and he suggested that if I wanted to part with my money, that I donate to a charitable organization that had a box on his counter- so I did. I will DEFINITELY go back- obviously to pick up my candlestick covers but also to potentially buy something from the vast selection of lampshades, finials, existing lamps, ceiling medallions - and they can make a lamp from any container, statue, piece of art- even a golf bag! I have not seen service like this in Washington since I left Atlanta- plus the gentleman was very humorous. This place and the people in it are gems!
10. Ferguson Bath, Kitchen & Lighting Gallery
Address: 5650 General Washington Dr Ste D, Alexandria, VA 22312, United States
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: +1 703-658-1000
Guy: Lighting store
There are no offers available.
Near Ferguson Bath, Kitchen & Lighting Gallery:
- a 74 meters away storage room rentals in: Public Storage
- a 82 meters away Stores to buy living room furniture: Z Modern Furniture Store
- a 84 meters away craft shops in: Clayworks Supplies, Inc.
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Ferguson Bath, Kitchen & Lighting Gallery: what do users think?
Shawna Gann: Not a bad showroom, but I wished that the tags were marked with the brands/manufacturers. While there were lots of chandeliers, we were on the hunt for single sconces for our home bar and only found lights for bathroom vanities and a handful of outdoor sconces. Prices didn’t seem astronomical, so that’s good, but we didn’t find what we were looking for, unfortunately. If you use Google maps to arrive, make sure you drive around to the front, especially if you’re coming off of I-395. Google led us to the back of the building.
Response: Shawna, thank you for sharing your feedback, we will take this back to the team to ensure we are providing all customers with a 5-star experience from start to finish. We hope to see you again in the future.
Carrie Tucker: Bernie Koehle is a super sleuth. He took the time and energy necessary to track down a solution to my minor (but major to me) plumbing need. Excellent customer service from the time I stepped into the door and spoke to the lovely woman at the front desk to the time Bernie found a solution and ordered the part that I needed. I highly recommend and will be back for any future plumbing or remodeling needs that I may have. Thank you.
Response: Carrie, thank you for the 5-star review and recommendation. We are happy to hear that Bernie provided you with excellent service in finding a solution to your plumbing needs. See you next time.
Marybeth Evans: I am extremely disappointed with Ferguson. Your scheduling is horrendous. I’m an Interior Designer and I’ve tried to make an appointment several times to bring a client in. I have purchased a lot from Ferguson. No one calls me back and the scheduler has not been available the FOUR times I’ve called.. Customer service is not acceptable. I need an appointment and have been unable to schedule . Extremely disappointed and frustrated. Your product is excellent but I cannot sell it if it’s impossible to make an appointment .
Response: Thank you, Marybeth, for taking the time to share your review and feedback with us. We look to provide the best experience to all of our customers, and we clearly missed the mark during your appointment scheduling experience. I would like the opportunity to speak with you directly so we can make this right and get your appointment finalized. Please contact me, Danielle Stockton, Branch Manager - Danielle.Stockton@Ferguson.com
Melissa Mattis: Save your gas and just look online, then buy elsewhere. They are overpriced compared to competitors (sometimes $100+ dollar difference). Their website is pretty handy. In person, I’ve never had such non-existent customer service. Went on a Friday at 11am, and they weren’t busy. No one couldn’t be bothered to even say hello to me and I stayed almost an hour.
Response: Thank you for sharing your experience with us, Melissa. Providing excellent customer service is our priority and it’s clear in this instance we missed the mark. Please accept our apologies. We'd like to help resolve this and maintain our relationship. To make things right, could you please send your contact information and any further details to our Showroom Manager at Danielle.Stockton@Ferguson.com? We want to look into this ASAP. Thank you.
Valerie DeThomas: No customer service. Not interested in your business. Recommend you go elsewhere. Went to check out TOTO built-in toilet/bidets. Explained that I had questions about different features, etc (some of those toilets are in the thousands of dollars, so yes, I have questions). After some time, the front desk associate printed stuff from their website (at least she recognised my presence!) although I have access to internet and can read things on their website. Two other people (supposedly sales personnel - they were sitting at desks, reading stuff) were not interested in me at all. Didn’t even make eye contact when I approached them. One of them reluctantly tried answering my questions but was completely disinterested in engaging with me, and ultimately did not provide ANY helpful information. I guess I’ll be going to W.T.Weaver & Sons.
Response: Thank you for sharing your recent experience, Valerie. We understand your frustration with the lack of customer service that you have received. We aim for every customer to receive helpful and friendly service during their visit, and we appreciate you letting us know this occurred so that we can ensure it does not happen again. I would like the opportunity to apologize directly, as well as to discuss anything we can do to earn your business back in the future. Please contact me, Danielle Stockton, Showroom Manager, at Danielle.Stockton@Ferguson.com.
Daniel L Williams: The show room was impressive. The receptionist was wonderful and pleasant. We did find what we wanted on this trip with my Design Consultant. Remember to make an appointment!
Response: Thank you, Daniel, for the 5-star review. We love to hear that you had a great experience during your appointment, and we look forward to assisting with your future design projects.
Dan McKenrick: They did not have in stock the part I needed but they wrote down the part number to help me locate it elsewhere. A+ service, Friendly Courteous service.
Response: Dan, thank you for the 5-star review. We are happy to hear that you received the information you needed along with great customer service. We look forward to seeing you again soon here.
Tanisha Taylor (TaniTay): Tyler was extremely helpful and efficient. We came in with a picture of an item we needed and he helped us find it and order more.
Response: We love to hear about when our customers receive helpful and efficient service, Tanisha. Thank you for sharing your 5-star review with us. We will be sure to recognize Tyler for his amazing service, and we look forward to seeing you next time.
Scott Ableman: Great resource for figuring out what you want, and the people are very knowledgeable. If you need custom cabinetry, they are experts.
Gloria E: I have bought a lot of things from Ferguson over the past year. For the most part I did not encounter any issues with the items that I purchased. The issue that I encountered recently involved a bathtub that was delivered on April 5th and was to be moved from the garage to my bathroom on May 4th. I did not notice when the tub arrived that they was a crack in the tub. From the way that the tub was wrapped I would not have noticed it. I called and emailed Ferguson Rep to let them know that the tub was cracked and she checked to see what could be done. The final response was that I still needed to pay $1334 for a new tub. Very difficult to pay for a new tub when I did not damage the one that is in my garage. All who are buying from Ferguson, check everything on arrival because either at 30-days you will still be required to pay for whatever was damaged in shipping.
Response: Hi Gloria - thank you for sharing your review and feedback with us here. We appreciate you taking the time to speak with our team further regarding your tub, as we strive for every customer to have a 5-star experience from selection to installation. We strongly recommend every guest inspects all delivered items within 48-hours so that we can identify any possible damage and work with our vendors to get a replacement at no cost, but with the amount of time that passed with no damage recorded, we are not able to file a claim to cover a replacement. Please contact me directly if you have any questions, or if you need any assistance, Ken Ferro, Branch Manager - Ken.Ferro@Ferguson.com
11. Dominion Electric Supply
Address: 5053 Lee Hwy, Arlington, VA 22207, United States
Schedule: Closed ⋅ Opens 6AM Thu
Telephone: +1 703-536-4400
Guy: Lighting store
Web page: https://www.dominionelectric.com/home
There are no offers available.
Near Dominion Electric Supply:
- a 48 meters away Tool rental stores: Rental Works of Arlington, VA
- a 48 meters away football shops in: Sport Fair Inc
- a 54 meters away photography shops in: Photo Scope Studios
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Dominion Electric Supply: what do users think?
William Hederman: Decent looking products without anyone interesting in assisting with a sale. I asked two people who ran in the other direction and said they were already busy - no further offers to help later on, etc. I now have a few pictures (from your store - thank you) of types we need for our place here and for our other house in Rehoboth. Will work with another place I know of who aren't too, too busy to turn away a client.
Response: William, we're so sorry to hear that you didn't have a great experience in our showroom today. Lighting can be very complex, and we pride ourselves on being able to guide our clientele through thousands of options towards the perfect illumination for their homes. Since doing this properly (and safely in our showroom during the age of COVID) takes time and focus, we've operated in an appointment-only format for the past 18 months, notifying our customers of this on both our websites and on signage at entries to our space. It sounds as if you might not have had an appointment arranged and, as can occasionally happen, all of our designers were already assisting other customers who did. We'd be more than happy to arrange an appointment for you if you'd like- you can even submit a request in seconds at https://www.dominionlighting.com/contact-us We look forward to the opportunity to work with you again!
Ilya D: Gave a call to ask for a very specific product usecase not related to electrical, but requiring similar components. I spoke to a tech named Rolando who was incredibly helpful, courteous and knowledgeable and was able to get me two part numbers I needed quickly, and route me to their availability in Chantilly, where I am going to be on my way to now in order to get the product. Very satisfied with my experience calling.
Chris Patton: They have the best looking lights in the show room, and the staff is able to walk you through the process. I thought i would like something and after discussing the situation, i ended up with something else that i love. my business has also used them for the purchase of industrial lighting. The pricing was very good, and the quick turnaround made the difference.
Cathy Zimmerman: They don't want your business. Called today to schedule appointment for new home construction lighting. As I was trying to describe our unusual needs to the salesperson, I was repeatedly interrupted. During our brief conversation it became clear the sales person was trying to find reasons not to meet with me. I was asked a series of questions, including technical specs for our rooms, which in this case don't matter (I was never given the opportunity to explain). After the third attempted obstacle from the salesperson, I gave up. Clearly they're too busy for new customers.
E Hay (ehay2k): Helpful staff, competitive pricing. Most of the local electrical contractors shop here. There can be a wait at the counter. The showroom has a very large selection of light fixtures and ceiling fans. You won't see as many items at a big box store.
Bernie Baskin: Great shop. Retail arm is terrific. Parts is slooooow. Just prepare to wait for a while.
Luke Salazar: A great place to shop for electrical parts. Although the counter closes at 3pm the showroom floor assistant helped me the best she could. I appreciate the help, kindness and knowledge of the employees.
Response: Thanks, Luke! We're so glad we were able to help in any way we could. We hope to see you again soon!
David K: Went in needing wiring and a couple junction boxes to hold the splices of two rerouted light switches. When I asked the guy behind the counter if he could confirm I had everything I'd need he acted like he was doing a me favor just acknowledging I was in his presence and when I asked him if my plan was to code he immediately said I should have an electrician do the work. So, I decided to buy my components elsewhere. They will never have my business and I recommend everyone take their business elsewhere.
Ed Skinner: Professional electrical supply. Reasonable prices. Know what you want, and call ahead to have will call order picked and ready for pickup. DIY customers can buy here, but, it is best if you know your electrical parts vocabulary, and can find item descriptions on the web. Questions about electrical code may get answered if the counter queue is shallow, but, otherwise, you should know the part numbers, quantities, and characteristics. Example, "I want some wire to fix a lamp," in electrical terms is "8 feet of 14-2, stranded, copper zip-cord /lamp cord, clear or beige rubber or plastic coated."
Todd Allgier: Don't even think about trying to call this place on the phone. You stand there at the counter in the phone rings and rings and everyone acts like they don't hear it. You wait in line forever to get somebody to help you. They have one of those ticket numbers like they have at the donut shop. Most of the guys who work they were really nice and it's not their fault. I think it's a small family-run business and they're trying to save money. Terrible customer service. There really is no other game in town and they know it. And you'll know it when you go in there.
12. west elm
Address: 1728 14th St NW, Washington, DC 20009, United States
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: +1 202-986-2165
Guy: Lighting store
There are no offers available.
Near west elm:
- a 8 meters away ps4 second hand: Crown Pawnbrokers
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west elm: what do users think?
Stacy Lemery: Having a West Elm accessible to bus and metro lines is great for residents of the DC area. There is always lots more online, but being able to see the quality of bedding, furniture, etc in person makes a big difference. I have purchased a bed, bedding, hallway shelving, a shoe rack, curtains, candle holders, and other decor from West Elm.
Ms.: I love the items in the store. Very stylish and very unique. 2 full floors of sofas, pillows, dishes, pot holders, baskets, wall decor and more. Easy to stay in store and "look"..sure to find an item for your home or gift for another. Can't really talk about customer service except to say no one acknowledged or ask me did I need help to find an item. I was on my own..succeed
Eric Overton: Staff at this store were basically useless and didn’t seem to know much about the products for sale. Fortunately, I was only there to test a floor model before buying online. Shipping was fast with only two weeks between purchase and delivery. Delivery dudes were both prompt and chill.
Geneva: I was wary of buying from this store based on some of the reviews here; however, after a year of searching for the right sectional, I found the perfect one for me at West Elm. I received good service from the store. The sales person was very clear that my sectional - which I bought in November for a nice discount - would not arrive until early January. As promised, I got calls and emails from the delivery department the second week of January and was able to schedule a date that worked for me. The two delivery guys were amazing - they had to maneuver their big truck down a narrow alley to get to the loading dock. They were professional and efficient and out of my apartment in less than 15 minutes. The sectional is exactly what I wanted and so comfortable.
MIchael Wright: Prices are unnecessarily high, since the doors are left open during warm weather, thus requiring more energy for A/C,, which also incrementally contributes to climate-changing emissions. So, not the shop for customers who either don't like higher prices or want to help the environment.
Angela Garcia: STAY AWAY FROM WEST ELM. It's customer service is the worst, they won't ever deliver your items on time, they won't care and won't do anything about their mistakes with your order....it is just not worth it. I have received the wrong item TWICE (which honestly I don't understand how they can mess up the size of a piece which is clearly stated in their website other than it should have never been offered there in the first place because it doesn't exist). Now I'm stuck with an item which is not the one I ordered, and west elm won't care to pick it up and complete the return. THIS BRAND IS A JOKE.
Joe C.: Thus far, we've had nothing but a good experience working with west elm. The store associate we worked with was knowledgeable, professional, and personable, and really helped us choose the best option for our apartment. Our furniture won't arrive for a while, but we'll eagerly await it! The store itself was clean and well-organized.
Jonathan Mullen: Some nice stuff. Seems overpriced for what it is. Similar to Crate and Barrel.Joybird is just down the street and offers higher quality furniture at a better price.
Annapurna Mitra: The worst delivery experience I have encountered. I ordered a dining table and four chairs, with in-home delivery. The chairs were sent via UPS, not assembled, and with no explanation despite paying $250 for in-home delivery. I live alone, and there are 7 pages of assembly instructions requiring two people. I have no way of doing this, and am left with a living room like a furniture warehouse. On the other hand, the dining table, which was ready 10 days ago, and I had asked the customer service to wait and schedule an appointment for all items together is yet to arrive. I cannot find a way to schedule anything on the website, and on the phone I can not find a way to talk to a human being. I have received no response to my email. If I could give zero stars I would.
Sarah Gunel: Customer service was super here! All of the sales associates were helpful, but not pushy. They were also pleasant (happy). After we returned home from our shopping, I realize that I left my daughter's hat there. I called and the woman who answered the phone said she would mail it to me. I was incredibly impressed with their customer service. I would definitely return to this store!
13. Dulles Electric Supply Lighting Showroom
Address: 22570 Shaw Rd, Sterling, VA 20166, United States
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: +1 703-450-5700
Guy: Lighting store
Web page: http://www.dulleselectric.com/
There are no offers available.
Near Dulles Electric Supply Lighting Showroom:
- a 151 meters away waste collection: Mil-tek USA Recycling & Waste Solutions LLC.
- a 210 meters away sign companies in: Be Bold Sign Studio - Sign Company, Vehicle Wraps, Custom Indoor & Outdoor Signage, Vinyl Printing
- a 377 meters away funeral courses: International Cemetery, Cremation and Funeral Association
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Dulles Electric Supply Lighting Showroom: what do users think?
Chris R: I found an item I was looking for on their website, trying to avoid the hassle of shipping it and wanting to see the item in person, I figured I would just stop by the showroom. Their showroom is setup as some sort of consultant sales floor, not a normal big box store layout. A lady greeted me and I explained what I was looking for, she said they didn't have such an item. Showing it to her on my phone, she said oh that's not something we stock. I asked what would happened if I placed an order, she said it would have to be shipped, they don't offer in store pickup. She was happy to show me some sort of new light fixture to sell me. Sure enough their site allowed me to place an order for the item I initially wanted with in store pickup so I did so. I get an email from the lady I spoke with stating she is happy to order it but there are no refunds. Their website clearly states: "We are committed to maximum customer satisfaction! If you are not completely satisfied with your purchase, we invite you to return the item for a full refund or to exchange it for something else. While there are some exceptions, such as made-to-order items or products that have been installed, we allow customers to return products up to 30 days from the date of original purchase." Bottom line, this place doesn't want your business unless they make big bucks off you. Their website displays a bunch of stuff they can drop ship from the manufacturer, not stuff they actually stock. To top it all off, they are shady about returns. Update: Allison, You didn't hear back from me because my business with you was done. I didn't want to confirm an order that was non returnable. I found the same item from a different supplier for less, with free shipping & ordered with them after your email. The product DID in fact fit... my assumption that a 6" downlight is in fact 6" was right. Just because items are not from the exact same manufacturer doesn't define a yes or no compatibility. Part of the reason I wanted to see the item in store & put my hands on it. I could have done this with an in-store pickup and saved both us us time. I appreciate your gesture of shipping the items to my door. But as I mentioned my problem is solved and I will be shipping back the unopened box.
Response: Hi Chris- thank you so much for taking the time to post about your experience in our showroom. If we don't know, we can't make it right! We are not a "big box" store, but a lighting showroom where we are able to show a portion of the fixtures we have access to from our 200+ vendors. Unfortunately, we cannot possibly show everything that we have access to, which was the case with the part you found. Having been in the lighting business for 30 years, I know how specific parts are and I was trying to avoid taking your money to order something that is made to fit a specific manufacturer's fixture. By coincidence, I also help process our online orders, so when I saw yours come through a day or two later, I reached out to let you know that I was fairly sure none of the parts your ordered would work for what you needed. Since you didn't respond to my email, I went ahead and ordered the items anyway- according to the tracking, you should receive them on Friday. Even though we advised against ordering these parts because they were not compatible with what you currently have, you are correct and we do state that we will take anything back that is in the original packaging, and has not been installed or altered in any way. Should you find these items do not fit your fixture, feel free to reach out to our Ecommerce department who will supply you with a return label. Thanks so much. ~Allison (Assistant Showroom Manager)
Lorraine Biondi Austin: Thank you, Mirko, once again for your expertise, creativity, and diligence in making our latest project come to life. We had a time line with our contractor and I appreciate you going the extra mile to make it happen. The lighted pathways through our gardens are magical. Whenever and whatever we are doing, you exceed my expectations!
Sanket Pandit: Largest collection of lamps and knowledgeable sales people.
Michael Pietsch: Kimberley was my sales lady she’s the bomb super super super helpful.
Vernessa Medina: Visited the showroom at 5pm and staff was sitting around not willing to help us. We asked about a 3k chandelier and the salesman disappeared on us. We will order online with another company because of the lack of customer service. They have obviously clocked out before 6pm closure. I gave them one star because of the showroom only.
Michael Kane: 5 stars is NOT enough! I went into Dulles Electric not expecting to find a solution to my problem; I needed to replace the glass globe for an outdoor light fixture at my son's house, who is currently deployed to SWA. I didn't have any paperwork on the original fixture; just a picture of its intact companion fixture. Allison Heyman worked her magic and one of her crew reversed-image the picture and found the make and model fixture. Allison then called the manufacturer, and with the help of a regional sales rep, convinced the manufacturer to make an exception and sell me the globe separately from the entire fixture. To top it all off, she applied a military discount for my son. Allison and the people at Dulles are so very helpful and resourceful!
Amanda Wolfe: A wonderful group to work with. They go above and beyond to help you!
Tara Henson: Kimberly Brooke was absolutely phenomenal in assisting us with lighting for our new home build. We had champagne dreams on a beer budget and her selections were spot on with our style and price range. She was very responsive via e-mail communications as well. A true professional and a pleasure to work with, highly recommend!
Robert Dudley: Very rude staff that focused on selling me something expensive, and no other options! If you have a showroom I would like to see what you have to offer. They just left me there…
Mydeen Yussouf: Usually great customer service. And they have wires that were out of stock in big box stores.
14. Lamp Repair
Address: 3740 Howard Ave, Kensington, MD 20895, United States
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: +1 202-277-7763
Guy: Lighting store
Web page: https://lamp-repair.business.site/
There are no offers available.
Near Lamp Repair:
- a 34 meters away second hand flea markets in: Prevention of Blindness Society Look Again Resale Shop
- a 44 meters away children's vinyl stores: Love People Records
- a 44 meters away manga shops in: Bonjour Books DC
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Lamp Repair: what do users think?
Jeremy T: Brought 9 lamps here for various repairs. In some cases it was the socket, switch, or cord (see photos). All repairs were done quickly and the lamps work perfectly now. Prices were reasonable and it’s nice to be able to save the lamps and continue to use them.
Response: Thank you!!
Poppa Toppa: I brought in an old lamp with many problems. At first, I was disappointed with the results—and said so, but after some explanation, they helped me realize that the lamp received good attention for its numerous, complex, problems. It now works again after much neglect. I'm grateful for their expertise once it was explained to me in detail.
Kathleen Gallagher: My lamp was repaired twice as fast as I expected and at half the cost. I'm very pleased with that, as well as has having discovered the Homeworks store and the other interesting shops along Howard Avenue.
Remo Geiko: The lamp was rewired and back to me in less than 48 hours. Great experience!
Louise Shelley: fixed my lamp quickly and well. Very agreeable to work with. Charming locale.
John Cosgrove: Very good work repairing an old lamp. Adorable also
Jim Pront: Very experience in repairing lamps. Fast service!
15. Ferguson Bath, Kitchen & Lighting Gallery
Address: 13890 Lowe St, Chantilly, VA 20151, United States
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: +1 703-375-5858
Guy: Lighting store
There are no offers available.
Near Ferguson Bath, Kitchen & Lighting Gallery:
- a 615 meters away pet adoption places in: My Next Puppy
- a 681 meters away used furniture shops in: CORT Furniture Outlet
- a 762 meters away Stores to buy perforated sheet metal: Lowe's Home Improvement
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Ferguson Bath, Kitchen & Lighting Gallery: what do users think?
P. Gomez: Large and really nice selection of upgrade appliances for your home renovation. Yet, my favorite part of this store is the amazing lamp selection they got. Will be back for a couple of lamps in the future.
Response: Thank you for the positive review of our location, P. Gomez. We are happy to hear that you enjoyed our selection of appliances and lighting, and we look forward to seeing you in the future.
Diego Diaz: I don't like coming here during the rush times which are early mornings and lunchtime. I do like that their employees seem to know their stuff and are helpful. It's definitely on the more expensive side versus my usual plumbing supplier but they seem to be better stocked.
Response: Hello, Diego. That’s what we like to hear! At Ferguson, we believe every job should have the right part, and we’re glad to hear you found the part you needed from our comprehensive inventory. Also, it’s great to hear that our knowledgeable associates provided you with pleasant and informative assistance. Thank you for your business and for taking the time to leave a positive review.
Raul Ramos: It's a great showroom to go and see all of the many combinations that you can use to make a truly wonderful kitchen or bath. They have all kinds of tubs all kinds of fixtures everything from clawfoot tubs to big soakers chef quality kitchen appliances built-in stoves they have things down to the last detail including drain grates. If You're looking for ideas This is the place to come. The showroom attendant's are polite and courteous and they did try to assess my needs. I would definitely return and recommend this place . A great place to shop
C C: They helped me track down replacement cartridges for two bathroom sinks that were installed about 20 years ago (and purchased through Ferguson). Needless to say, both discontinued. One was a Kohler, and one a Grohe. Grohe supplied both under lifetime warranty. Sadly, Kohler, which offers a lifetime warranty to the first owner, would not provide theirs under warranty since I was unable to show an original purchase receipt. Fortunately, Grohe did not hold us to that standard. Thanks to Ferguson, in particular, for working through IDing the Grohe faucet, which required first identifying the manufacturer, then working with the manufacturer to confirm the model.
S Williams: I used Ferguson for my kitchen remodel and had a wonderful customer service experience. Dezra was fabulous to work with, she noticed a design flaw in our original layout, brought it to our attention and helped us resolve it saving us thousands of dollars and time under construction. Leslie helped me pick out my lighting and it is honestly the number one thing people complement most when they walk into my kitchen. Pam was easy to work with and knowledgeable when it came to picking out my sinks and Amy chose the perfect hardware to complete the look I was hoping to attain. Thank you for a wonderful experience!!
Jay Wood: I I would like to think that the people behind the scenes of Ferguson enterprises are the ones responsible for how the people act at the counter in on the telephones. It is no big deal that they will lie to you. They will raise the price on you just because you’re not in their local area. And I mean raise the price by like $500.I guess it’s whatever makes the stock market look good. You were all transparent. Personally I don’t even think he was worth the time spent on this review. But I hope it deters other people from even considering you. Feel free to contact me at any time preferably in your parking lot
ben walt: Never again! After waiting a week before I could visit, I had to reschedule because of work. Unfortunately, I was told they next had appointments three weeks later. Seriously?! Are they that busy? I bet they'd want me to wait months before they even have a suitable vanity in stock. Here's to hoping this store ends up in the dustbin of showroom history! Even more questionable than that experience was getting a survey afterward. For what? To talk to a phone router?!
Response: Thank you for sharing your review with us, Ben. we strive for every customer to have a 5-star experience, including wait time, and we understand your frustration as your time is valuable. Due to the demand, appointments have been booking up quickly, and we will take your feedback to our team so that we can work on improving our showrooms. Should there be anything else we can do to improve your experience, please contact me directly at Pooja.Gupta@Ferguson.com
Henry Gas fitting: Great helped. I was lost looking for plumbing supplies. Ended up at HVAC Ferguson. So they told where to go upon arrival I went thru the show room. They said okay. Great understanding
Response: Henry, thank you for the 5-star review. We are happy to hear that you received the information you needed along with great customer service. We look forward to seeing you again soon.
Ali A: They are good, but expensive. Many of their showroom items are look great, and a few very unique. But there are plenty of items, for example bathroom and kitchen faucets, which you can find in other stores with at least 20% cheaper price. Their design service? Also not cheap, but it makes sense since it is assumed a designer works on your project.
Response: Ali, thank you for leaving us your feedback. We aim for all our customers to enjoy our wide array of products that work on any budget and our industry-leading customer service. We're sorry to hear that you did not have a 5-star experience and we will be using your feedback to work to ensure that we are not only meeting but also exceeding our customers' expectations. We hope that you'll give us another shot in the future.
Matthew Allen: Impressive showroom. They are open for walk-ins (no appointment needed) contrary to what their website says.
Response: Hi Matthew - thank you for your review. We love to hear that you enjoyed our Showroom, and we look forward to seeing you again in the future.
16. The Home Depot
Address: 901 Rhode Island Ave NE, Washington, DC 20018, United States
Schedule: Closes soon ⋅ 10PM ⋅ Opens 6AM Thu
Telephone: +1 202-526-8760
Guy: Lighting store
There are no offers available.
Near The Home Depot:
- a 11 meters away Tool rental stores: Tool & Truck Rental Center at The Home Depot
- a 32 meters away rent a truck: Penske Truck Rental
- a 33 meters away Tool rental stores: Compact Power Equipment Rental
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The Home Depot: what do users think?
Sassy Sauce: I missed all of the after Christmas saw items. This location had a few products left over from Christmas but nothing I really wanted. Overall the store was neat and organized. I didn’t need any additional items for this trip, just preparing for next years holiday decorations.
Chaturbhuj bhojwani: Great shops for home goods, this is very big shop i have been going that HomeDepot for many years i was there very first day when they opened, biggest problem is coustmer service is very bad here i stud for help for more than 20 minutes before someone showed up.
Kev- keepingitreal: This Home Depot is very convenient if you’re in the Rhode Island/Brentwood NE DC Area. They offer a verity of products that can help you with your Lawn, Garden, Appliances, Painting, Outdoor Patio, Home Improvement, Cleaning Products, Tools/Equipment Rentals and many many more. I really Appreciate the help from a young male staff who was working in the Garden/Mulch area, he was very Helpful and Knowledgeable with assisting me with the products along with a young female cashier on the inside of the store. Now you can never get the help you need when you’re in the store aisles. Every time you asked a staff member who’s in the same aisle as you. Can you help me with something? Their reply seems to be, I don’t work over here and they don’t know who can help you..!!! Home Depot needs better training for their staff who’s working in the store aisles..
Jeff Rueckgauer: Needed a red 10 cup Brita pitcher. App says there is 1 in stock. Not on the shelf. 4 associates said they couldn't help but would page someone for the aisle. 10 minutes is more than enough time for someone to at least arrive, even if they have to look further. This HD had been really good for many years. The pandemic is no excuse for just unhelpful people and plainly unconcerned, inept management.
Rickey Anderson: I went to the Rhode Island Avenue store it was good. What would made it excellent if their stock was current with the website. They didn't have it even though the computer said they did have it. The item was Sphagnum moss. Happy that I was able to find a few other items
Bailey Cage: Unfortunately this was the first time I’ve been to a Home Depot where the staff was completely unknowledgeable. I had spent hours online trying to research the best products / methods for tiling my second-story concrete subfloor with no definitive answers, so I decided to head to the store and find someone to help me. Normally Home Depot workers are incredibly knowledgeable and helpful, but whoever they sent back to flooring to help me seemed to know nothing. He was able to show me where items were on the aisle, but he couldn’t answer a single question about how to tile my floor or what the differences and pros/cons in products were. It was incredibly frustrating and unhelpful, and I ended up leaving with a couple hundred dollars of products I later had to return. What truly upset me is that I did some more research once I got home just to find out the answer I was looking for is common knowledge in construction, but as someone doing a DIY project, I just didn’t know what terms I had to search for. For a Home Depot employee - the flooring specialist - to not know this is astounding.
jamesbowdenjr: This is the worst Home Depot is in the entire country. I am trying to get a door, but the store is unresponsive, the management is inept and provides no additional assistance, the associates are extremely slow, unknowledgeable of the products. The worst customer service experience I have ever had. I do not recommend this store. Please go to another Home Depot location.
Anna Lloyd: Desmond in the home and garden went out of his way to help us find something that 4 different employees had just shrugged their shoulders and said that even though it was available online they were probably out. Desmond knew exactly where it was and showed us himself, even though it was on the complete other side of the store. He really took customer service to the next level.
DAVID GILL: paint dept vert slow. When paint was done I was not told it was done. I came up to the counter and stood there waiting while emotes helped others. After 10 minutes he pointed at can. I said is that mine he looked at me like Duh.
Chanpen Tee: I came here for the kitchen cabinets project. The lady is so helpful and friendly. She takes her time explaining all the questions we have.
17. Rexel
Address: 1200 Hampton Park Blvd Suite 100, Capitol Heights, MD 20743, United States
Schedule: Closed ⋅ Opens 6:30AM Thu
Telephone: +1 301-249-5005
Guy: Lighting store
There are no offers available.
Near Rexel:
- a 181 meters away occupational therapies in: Concentra Urgent Care
- a 185 meters away verizon Shops: Verizon Authorized Retailer - Victra
- a 195 meters away chick fil-a: Chick-fil-A
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Rexel: what do users think?
CHRIS NAGLE: Great place, helped me when needed and had everything I wanted.
Response: Chris, thank you for the 5-star review. We appreciate you taking the time to give us feed back and we appreciate you!
Joseph Broglio: Customer service was okay but it was real slow took about 2 hours the process in the parking lot
Response: Joseph, thank you very much for the honest feedback. We strive to provide our customers with the best service possible and hope that you will give us the chance to better serve you on your next visit to our store.
Chad Smith: Customer Service was very polite..even offered my some popcorn
Response: Thank you for shopping with Rexel, and recognizing our Capitol Heights staff! We appreciate your feedback and look forward to helping you again soon. David Visconti | Capitol Heights Branch Manager
Kent Ballard: This is one awesome place to be.
Response: Kent, thanks so much for the kind review! We really appreciate you taking the time to write a review and your continued business.
Carol Warshawsky: Very helpful staff
Response: Carol, thanks so much for the kind review! We really appreciate you taking the time to write a review and your continued business.
Youdel Suarez: Verry good
Response: Youdel, thank you for the 5-star review and the feedback. We appreciate it and you!
18. Capital Electric
Address: 8511 Pepco Pl, Upper Marlboro, MD 20772, United States
Schedule: Closed ⋅ Opens 6AM Thu
Telephone: +1 301-909-6500
Guy: Electrical supply store
Web page: https://www.capitalelectricsupply.com/
There are no offers available.
Near Capital Electric:
- a 117 meters away carpentry courses: Mid-Atlantic Carpenters' Training Center
- a 255 meters away Tool rental stores: Sunbelt Rentals
- a 418 meters away Bus Tour: Haymarket Transportation
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Capital Electric: what do users think?
Clayton Howell: Over the past 4 years I've had the opportunity to work with the Capital crew at Upper Marlboro and it has been nothing but a pleasure. Their team's vast knowledge and ability to process orders quickly is unmatched. Thank you to all the Capital team members and special shoutout to Ryan Davis for saving the day more times than I can count!
Response: Thank you, Clayton! We are truly grateful for the kind words and the stars. Have a great week as well!
Nathan “Newt” Tolliver: Quick unload, staff was nice and helpful. Not a lot of room for turning around, but backing out my 53' trailer was easy.
Response: Thank you, Nathan! We really appreciate the feedback and the stars. Have a great week as well!
Mike Ballantyne: Customer service was ok upon arrival but NOBODY answers the phone . I heard 4 calls that not one of the three plus employees whine the counter even thought of answering , all of which were staring at their phones.
Response: Hi Mike Ballantyne, we're very sorry to learn of your unpleasant experience at our branch. Our customers are the most important thing in the world to us, and we apologize for missing the mark, leaving you with less than a positive experience. Please contact me at your earliest convenience, 703-926-8051 or dan.hart@capitalelectricsupply.com so we can resolve this to your satisfaction. We greatly appreciate this feedback and I look forward to speaking with you.
Chris McDonald: Had an appt. at 5am. Got there at 4:40. I was told that their workers are still clearing out that I had to go back out and wait by the gate. They finally came and got me at 6 am. If you are unable to unload trucks at 5am. Then you shouldn't schedule them.
Response: Hi Chris, we're very sorry to learn of your unpleasant experience at our branch. Our customers and supplier partners are the most important thing in the world to us, and we apologize for missing the mark with your recent delivery. Please call us at 301-909-6573 or reach out via email to anthony.fleming@capitalelectricsupply.com so that our team can help resolve this matter. We greatly appreciate this feedback and look forward to serving you better in the future!
william hogan: Go here all the time, a must go to place if you are an Electrician in need of material. They have almost everything you could possibly need, only a few times have they not had what we need. This is the central distribution center so has a complete stock, which all of their smaller stores will "order" their materials from. At the sales counter; Joe, Nichon and the Sales manager Dave will take good care of you. Will call team is always quick also.
Response: William! Thank you so much for these stars and sharing your experience. We are quite grateful! Have a great week too.
Dennis Gilmore: Nice place to unload great staff
Response: Thank you, Dennis! We really appreciate the 4-stars and the kind words. Have a great week as well!
jordan mike: You'd think being the central distribution hub for all of capital tristate branches this would be the premier location. Completely wrong... Idiots working will call counter are slow, dont pay attention to detail, pick the wrong items, just don't seem to care at all. If they went any slower they would be going backwards. As of 6/19/19 Same story....
Response: Jordan, I am very sorry to hear about your negative experience at one of our branch locations. Our customers are ALWAYS our #1 priority, and we always strive provide excellent and professional service to every customer. We sincerely apologize that we seemed to miss the mark in this situation. I greatly appreciate your feedback regarding this matter, and we hope you will give us the opportunity to make things right. Please call me at 301-909-6504 or email me at ken.cain@capitaltristate.com so we can work to resolve this situation to your satisfaction. Thank you, Kenneth Cain Vice President, Marketing CapitalTristate
Max: This place sucks it takes an hour to get a will call that was called in the day before. No one is ever at the will call counter when you walk in. I spoke to the counter manager and he said that he complains about being short staffed but never gets any extra help to deal with the orders that come in. if you go in when they are busy the wait is going to be even longer so don't even bother.
Kim Passey: Every time I go in there I'm there for over a half hour getting anything I hate this place! I freaking hate this goddamn store! Everybody in here is straight-up asleep. They have absolutely no sense of customer service. You just lost my business forever I will never come in here ever ever again I'm done!
Robert Prince: Worst Web Site to buy things on of all the electric supply houses.Maybe they should ask an electrician how to change it.Nothing bad to say about their people they're great!
Response: Hi Robert, We are very sorry to hear about your negative experience our website. Our customers are always our #1 priority, and we always strive provide excellent and professional service to every customer. We sincerely apologize that we seemed to miss the mark here. We do appreciate your feedback, and we hope you will give us the opportunity to make things better. Please call me at 301-909-6504 or email me at ken.cain@capitalelectricsupply.com so we can work to resolve this situation to your satisfaction. Thank you, Kenneth Cain Vice President, Marketing Capital Electric Supply
19. Lowe's Home Improvement
Address: 2438 Market St NE, Washington, DC 20018, United States
Schedule: Closes soon ⋅ 10PM ⋅ Opens 6AM Thu
Telephone: +1 202-378-2500
Guy: Home improvement store
There are no offers available.
Near Lowe's Home Improvement:
- a 15 meters away gardening center: Lowe's Garden Center
- a 91 meters away shopping centres in: Shops at Dakota Crossing
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Lowe's Home Improvement: what do users think?
Sassy Sauce: Great discounts on Christmas items as part of the holiday sale. I picked up Christmas stockings for under $5.00. There were fire pits on clearance as well. I like this location and they generally have the items I’m in need of for repairs or decorations, etc. The staff is very helpful as well.
Stuart Miles-McLean: I don't like all the self check out lines which are killing jobs. They did have things I was looking for in the wild bird and critter section, but it appears they need more employees -- all over the store -- to keep the inventory organized and properly shelved and labeled. The employees I did encounter were very helpful and friendly; it just looked like they need more of them.
Kev- keepingitreal: This location offers a variety of affordable items for your home improvement needs. I really appreciate the staff in the aisle for assisting me with finding items on my check list. At check out the cashier was welcoming and friendly. This store was very clean and offers plenty of parking.
Jessica Fullington: Today I went to the garden center for some outside plants. Yolanda was so very helpful! She was able to answer my questions, she even went and got me a cart so that it was easier for me to get the items I purchased to my car. It is so refreshing to have people who are pleasant and helpful at their jobs I will definitely come back to this location to get all the plants I need this spring! Marla was very helpful as well along with the young man who answered some of my questions about my plans. All around a wonderful experience!
goklt: Lots of materials here. Check out was fast. However good luck asking for assistance. Lots of associates are walking around but not helping customers. I tracked an employee down for assistance in moving materials from a high shelf to store level in the door section. He called two times for assistance to my aisle but no one came and he advised going to customer service. They called and still no help. Had to track somone down in a different department altogether. Crazy.
Chase Johnson: The employees here are courteous. But the wood cutting service they claim to offer is not available when needed. The store should just be candid that wood cutting won’t be available (or at the very least won’t be available at any specific time). I am a local DIYer (not a contractor). Before I bought wood I asked about cutting and was told it was no problem—buy it and then request a cut. I did. I was then told the lumber associate wasn’t available for an hour. I couldn’t get the wood (a single sheet of plywood I needed to cut in half) into my car, so I waited. After an hour, there was still no lumber associate, so the wood was never cut.
N R: Terrible customer service. Returning an item took 3 months of repeated calls to schedule a pickup and even when Lowe's had the item back multiple calls were needed to secure the refund. Such a hassle, so worth avoiding! The third party delivery service that they use doesn't turn up in the agreed time slots so it's very easy to miss them and then get stuck in the web of calls that are required to reschedule.
Annie Signorelli: I ordered a dishwasher with professional installation and the process from start to finish was completely nontransparent and unprofessional. The installation had to be rescheduled because the dishwasher wasn’t pulled down for pick up in time, and then when it was installed it was the incorrect dishwasher — not even the right brand. After several hours on the phone with the Lowes installation line, including being told multiple times that they couldn’t advance the process because they couldn’t get in touch with anyone at their own Lowes store, I called the store directly and was able to sort it out and get the installation rescheduled. A Lowes associate later told me that they don’t have the “luxury” of waiting on hold with the store which is what I had to do in order to ensure my order was completed. Finally the correct dishwasher was installed on the third attempt and I was told I could contact the installation line again to discuss compensation for the inconvenience. Again it took multiple attempts to even get an update on where my case stood, despite being told every time that I should expect a call back “by end of business” every day I called. When I finally got offered compensation it was for less than half of the amount I requested (I requested the installation service be refunded seeing as it took 3 attempts and I was the one having to set everything up because Lowes did not follow through). While I am satisfied with the product I am in disbelief at how difficult and unprofessional the process was with Lowes. I do not recommend purchasing appliances from installation from this store or using the Lowes installation services.
Conchita Coney: Excellent but one of the employees didn't know what he was talking about whereas getting parts for a 2019 torro self-repellent lawn mower. He told my husband and I to go to store name Grainger on MD 202 they are either closed or permanently shut down.
Elizabeth Ramming: Assistance was top notch!! The gentlemen working there were very polite and helped me a lot with specific questions. HOWEVER-- However, I needed lumber, a 1X6 piece. What they had in stock was WET. But oh! I found 2 dry pieces at the bottom. But alas, don't be happy for me. Those pieces were warped in both directions - both along the length and width. That's it. So, shut up and buy it, or fight DC traffic to go someplace else. Both of those options were the absolute WORST. Why was the wood wet amd warped?? ... Duhhh. How utterly stupid.
20. west elm
Address: 2921 District Ave Ste 100, Fairfax, VA 22031, United States
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: +1 571-395-8660
Guy: Lighting store
There are no offers available.
Near west elm:
- a 38 meters away Sephora Shops: SEPHORA
- a 45 meters away cinemas with sofas in: Angelika Film Center
- a 54 meters away kitchen outlet stores: Williams-Sonoma
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west elm: what do users think?
Walter Gabriel Rivera Guzman: We ordered a dinning table at the end of January 2022. They told us that delivery would happen in about 2 weeks. Since then, delivery was pushed out twice apparently due to the pandemic. We're close to the end of March and we still have not received the dinning table or an update whatsoever. We also tried to cancel the order twice. They said that they will 'put in a request and get back to us in approximately 10 days' but nothing happened. Oh and they charged the credit card. We're talking about a $2000 dinning table. I checked the website today and the listing for the table says it is 'in stock and ready to ship.' I will put in a complaint with my credit card and every consumer protection agency I can find out there. This store is a scam. Unbelievable how they trick people with their nicely furnished store and website. Order number: 320303635033.
Seda Yildirim Babakiray: Long story short: West Elm is not capable of cancelling an order. I ordered a chair on Jan 3rd with estimated delivery date in Feb. They postponed the delivery date 5 times. I have been asking them to cancel my order for the last 3 months but they are lying to my face that it will be shipped in the next 2 weeks. And they can not cancel the order because it is fulfilled and it is in the container (for the last 4 months!!!). I had the worst customer experience. The next estimated delivery date is June 29th and when I told them I am not home and refuse this shipment customer representative offered “I should kindly ask my neighbour to return the product”. They are a joke. I’ll not shop here again (never ever!). I have never been treated such poorly as a customer. Now it is my mission to spread the word! Before you ask my order number is: Order Number: 320032154678 . Please cancel my ORDER
Shannon: Called the store. Employee was still having a conversation with someone else and was laughing. I inquired about something in stock and shipping. I got some answers, but also a ton of attitude. No wonder why this store gets terrible reviews. Needless to say I will be buying elsewhere.
Hogai Aryoubi: I returned an item in January 2022 and I still have not received a refund 4 months later. Very bad quality furniture for the price. Avoid this store
Kristina D.: Back in mid February sold me a couch claiming it would arrive in no later than 2-4 weeks. That is what led me to purchase. Months later, no couch, stuck in distribution, no returns available. The staff at this location are misinformed and/or omitting information for the sake of a sale. It’s been an extreme hassle to get help from customer service.
Miles Weldon: If you want your order in a reasonable timeframe DON'T ORDER FROM WEST ELM. Been furnishing an entire home and out of all companies West Elm is BY FAR the worst. Shipping estimates are completely inaccurate and don't get updated. Have had to call numerous times a couple days prior to the delivery date to finally be told there would be a delay on products I've ordered. If you're ordering a large piece like a table or couch just assume you will wait 6+ months regardless of what their website says.
gopi gunturu: I have ordered Dining chairs and Dining Table on Jun19. the chairs came quickly and they were good. The dinning table was back ordered to be delivered by Aug 03. and i am still waiting for the dinning table. The design and products are good but the customer service is not good. I had to make many calls to find out when the table will be delivered and don't get any answers. Here are the various issue I had when dealing with West Elm 1. the customer rep will say that they will transfer to the delivery depart and the call ends. They transfer to a number that is not working. Happened multiple times. 2. I wanted them to replace 2 chairs (1 box) but they sent 2 boxes (4 chairs) I had to take the heavy boxes to return to UPS. 3. The customer service Rep will tell I should get a call back in 24hrs, but that never happens. 4, My order was delivered to wrong delivery center and it is taking ages to be moved to the right delivery center. Because of the customer service, I would not recommend.
Saraswathi Gautham: Worst furniture shopping experience I’ve had and I just furnished an entire house. I went into to purchase a side table and lamps. They were being gifted by my father and when making a payment we were told he couldn’t complete the transaction with an international credit card. The sales person recommended we make the purchase by buying a gift card and using that to place the order. After charging us for the gift card and placing the order she tells us we were also charged a $150 for shipping. As I didn’t want to pay $150 shipping for just an end table I asked to change the order items and I was told I could cancel my order but not change the order. I would also only get a refund in the form of a gift card and even though the items I was changing my order to were coming out to $200 lesser than what I was being charged for I wouldn’t get a refund for the difference but just a store credit for the amount of my original purchase which the sales agent charged without fully going over the breakdown. Till now I have had to talk to 3 people to even get to the point of them telling me that I would only get a gift card with each person saying it was a mistake the store made but not offering up any real solutions. Add to all this that they have mentioned all this only via email and have not provided any receipt for the order cancellation or the new gift card issue. I’m accepting the gift card issue ( still pending actually receiving it) only as a last resort to make sure I don’t lose all my money. This transaction has felt like nothing more than an entrapment to get my money without anything to show for it. Absolutely horrendous experience. Completely unhelpful and careless sales and management at the store and customer service that’s been frustrating to deal with
Rachel Wood: Worst service I've ever experienced. I was supposed to have all of my furniture by November 26th. They ghosted me on a scheduled delivery. I had to reach out and re-schedule myself, they never acknowledged their mistake. Then I was supposed to get it yesterday, but they call to say that one of the pieces won't be there because they "forgot it." Then I get an email today that the final piece is delayed and won't be here till mid December-January. Terrible service, very unprofessional, extremely disappointing. don't waste your money for them to just waste your time.
Isidor Dimitrijevic: This business is fraud. After waiting four months for my set of nightstands to arrive, they managed to sent only one of the two and guess what!? It was broken. After couple of tries with their phone support or store manager Kevin to fix shipping issue, i decided to cancel order and return broken night stand without waiting for the 2nd nightstand to arrive at my house. Guess what?! I’m still waiting for my refund, it’s been whole month already. If you all respect your money think twice before making purchase at this fraudulent, slow and extremely unprofessional business.
