Add my business
RELATED INQUIRIES:
1. Circa Lighting | Washington DC Showroom
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
10 reviews
Address: 3323 Cady's Alley NW, Washington, DC 20007
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (202) 342-1300
Business type: Lighting store
Web page: https://www.circalighting.com/
Near Circa Lighting | Washington DC Showroom:
- a 5 meters away local parties: Mad Hatter's (Gin &) Tea Party Washington DC
Be the 1st in the ranking
exclusive page
Circa Lighting | Washington DC Showroom: what do users think?
Ben Swift: Lacy Forbes was incredibly patient, helpful, and knowledgeable. And did I mention exquisite taste? I will make my lighting selections and purchases here for my beach home next.
Wyorattler X: Circa Lighting Washington DC provided the best professional and timely service I could hope for in getting what I wanted. Erica and Benji where fantastic to work with! If the rest of their employees are half as friendly and professional as they where with helping me find what I was looking for then I believe you will be very satisfied.
Response: Thank you so much! We look forward to seeing you again soon!
Bo Bowman: Very dynamic presentation! Very responsive and ordering was painless. Quick delivery and easy install.
Jere Colcer: Lacy was very knowledgeable and professional! A true pleasure to work with.
Vicki Wilson: Crazy good selections in lighting! All styles and varying in prices also. I would say they lean on the expensive end of pricing. The staff are very helpful and friendly. They have an online store. I recommend.
Response: Thank you, Vicki! We look forward to helping you in the future!
2. Illuminations Inc. (Studio by appointment only.)
Profile verified by owner today
5 reviews
Address: Studio by appointment only, 308 Florida Ave NW, Washington, DC 20001
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: (202) 783-4888
Business type: Lighting store
Web page: http://www.illuminc.com/
Near Illuminations Inc. (Studio by appointment only.):
- a 8 meters away trading cards shops in: Kuumba Kollectibles
Be the 1st in the ranking
exclusive page
Illuminations Inc. (Studio by appointment only.): what do users think?
J. Rasheed: Prices not for the average person.
Deanne Marino: Great service
3. Gaylord's Lamps & Shades
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
25 reviews
Address: 6931A Arlington Rd, Bethesda, MD 20814
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: (301) 986-9680
Business type: Lighting store
Web page: http://www.gaylordslampandshade.com/
Near Gaylord's Lamps & Shades:
- a 83 meters away Quest Diagnostics Medical Service: Quest Diagnostics
Be the 1st in the ranking
exclusive page
Gaylord's Lamps & Shades: what do users think?
Judith Henderson: Owner Mel at Gaylord’s was great in fixing a broken arm on my chandelier in rapid time and at a very reasonable price. For a month I had been unsuccessful in finding a repair shop in the greater Washington, D.C. area. When I called Mel, he knew exactly what had to be done. Complying with Covid restrictions, he offered to have me wait outside to do the repair right away rather than drop the light off and having to return. I really appreciated his excellent technical and customer friendly service. I would highly recommend his company (and I am a very demanding customer)!
Response: Thank you Mrs. Henderson! Mel is wonderful. And customer service and his business is very important to him. We appreciate the recognition and great photo! Hope to see you again soon.
Lauren Scott: Ann is extremely knowledgeable and helpful. She has a designer’s eye and really knows what she’s doing when it comes to lamps, shades and overall aesthetics. Seasoned and professional. Will be back!
Response: Thank you! We agree! Ann is wonderful and love that she has been part of the Gaylords family for 18 years.
Mara Seaforest: I have been a customer at Gaylords since the 1970s, when I decorated my first house. Now, many houses, decorating projects, and learned lessons later, I return to them, knowing I will get the best results. I have always found them to be patient, helpful, and always pleasant.
Response: Thank you so much for taking the time to write! We value your patronage and loyalty.
JACK HOWARD: What a great experience we had, a knowledgeable super helpful team, Huge selection and knowledgeable staff. so good we left and came back for more on the same day. 5 new shades later. Thanks for all the help.
Response: Thank you! We value your business and are glad we could help!
Matt Glasser: Disappointing: I took a lamp in for repair, and the woman at the front desk said “it’s bent and can’t be repaired.” I expressed doubt and she took it back to show the repair person, then came back with the same verdict. Back home, I took the lamp apart myself. Nothing was bent. A 59 cent washer solved the problem. I don’t know if the problem was incompetence or disinterest, but I had expected they would be willing and able to repair the lamp.
Response: Mr. Glasser, we are very disappointed to read this. We have addressed this with our staff and hope you give us another opportunity to serve you in the future.
4. Alexandria Lighting + Design
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
74 reviews
Address: 444 S Pickett St, Alexandria, VA 22304
Schedule: Closed ⋅ Opens 8AM Thu
Telephone: (703) 548-2320
Business type: Lighting store
Web page: http://www.alexandrialighting.com/
Near Alexandria Lighting + Design:
- a 70 meters away Stores to buy cheap car upholstery: BMW of Alexandria
Be the 1st in the ranking
exclusive page
Alexandria Lighting + Design: what do users think?
Phil Klein: I was in there to get a light fixed. I was listening to a customer say she was 99 years old and a light she had installed awhile back and she could not change the light. The gentleman behind the desk was so nice to her and said I will come over and fix your light for you. He was such a fine person and treated her so well. We need more people like this treating elderly with respect and kindness.
John Kilduff: We were pleasantly surprised at this store. While it looked like many other commercial electric supply shops they had real expertise in design. Joshua walked us through a selection process to find 2 perfect vanity lights for our bathroom renovations. He was much more service oriented than we ever expected to find.
George H: Great customer experience. Went there today and was able to find the right lighting fixture. Got great service. Staff is knowledgeable and helpful. Helped me narrow down and make a selection. Addressed technical questions. Honestly, the perfect customer experience.
Brian Copes: Found this place on google and I decided to check it out today. Plenty of spots to park so it already provided me with a good impression. I went in thinking I was going to buy a new light fixture, but instead I received pure genuine customer service. The sales associate took the time to just listen and then provided me with excellent advice and guidance. I was impressed that the individual was perfectly okay with me not buying something from the store. No hard sales tactics at all which was refreshing. Honestly, when I do need another light fixture I will definitely be coming back to this store. If you are looking for a professional lighting design advice and a wide range of light fixtures please stop by this store! They offer superior customer service in comparison to other lighting stores I have been to prior.
Tyrance Branch: Very friendly they have all the lights you need
Response: Thank you Tyrance for your review. We aim to help wvery customer with knowledge, patience and respect. We're curious, could we have done anything differently to receive a 5 star rating instead of 4?
Laeticia K: Very disappointing ! Came in during the week in hope of finding pendant lights for one of my projects and the staff completely ignored me. It almost felt like my presence was bothering them. A dry hello, zero acknowledgment of what I was potentially looking for, not even a 'have a nice day' as I was making my way out. Will never be back
Dean Webb: We were looking for a special bulb. They had it and enough to fill our request. They are the electrical place with excellent customer service.
Nivosoa Robjhon: Worst customer service. We placed an order on May 4, 30 days later we still do not have our light kit for ceiling fan. We called, came to the store, sent an email to inquire about the status of our order, cancel our order, request our refund ... no follow up to date. Very disappointed about the experience. Purchased the items elsewhere, arrived within few days. If you care about customer service, promptness, then stay away from this store. If you are fine with waiting, not getting an update from the store, then by all means, they are good at that.
5. Artisan Lamp
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
17 reviews
Address: 2711 Dorr Ave, Fairfax, VA 22031
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (571) 282-3611
Business type: Lighting store
Web page: http://www.artisanlamp.com/
Be the 1st in the ranking
exclusive page
Artisan Lamp: what do users think?
I.H. KIM: Most pleasantly surprised with our experience ! He fixed our lamp in minutes n didn’t want to charge us as he said it was a simple repair We insisted to pay but he refused.
Response: Thank you for your visit and hope to see you soon. Cyrus
Chris E: My movers broke four arms of my Schonbek chandelier. I was heartbroken since I had had it for 25 yrs. well artisan lamps fixed it. It is truly as good as new. They also placed it carefully in my car for me so I could get it home safely. They were professional, kind and I think the price was very reasonable AND they Did it in a half hour so I wouldn’t have to make the drive twice. Thanks, Artisan Lamp!!!
Bob P: Artisan Lamp provides the skilled, and knowledgeable repairs and refurbishment of quality lighting fixtures of all kinds. Their warehouse/showroom is chock full of chandeliers, globes, shades and decorative glass for lighting. In addition they have some beautiful European antiques and collectibles on display.
Alex Dambach: It is like a fantasy land for people into cool lighting. I went in for a repair, and they took care of me quickly and were very friendly. While they repaired my antique, midcentury tension pole lamp, I checked out the amazing chandeliers and lamps. I wish I had a blank check (and a bigger place) to take all of their inventory home.
Maria Fox: Made my day with their Honesty!!! I had been told by "an electrician " that my lamp needed rewiring. Brought it in, and it was fine. I was not even charged for checking it.
H May: I called with my question and the gentleman told me to bring the light fixture in the same day. I took it in and received excellent service and guidance on what to do next. I appreciate his patience.
6. Lamp & Lighting Gallery
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
49 reviews
Address: 9691 Fairfax Blvd, Fairfax, VA 22031
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (703) 352-7771
Business type: Lighting store
Be the 1st in the ranking
exclusive page
Lamp & Lighting Gallery: what do users think?
Stephanie Nussio: Customer service is excellent here. I brought in two shadeless lamps and I received direct attention and assistance with fitting shades for them. They even tightened and fixed up the stands for me while explaining each the lamp piece. You can tell the quality of the craftsmanship and care at this establishment. 5 stars, highly recommend!
Carrie Costa: Took a vintage lamp I purchased to use with a vintage shade I also purchased, figured it was best to have it newly rewired (note to future customers - bring the shade too!). Dropped off both and got them back in less than a week. Did a great job with assembly and adjusting it so the pieces worked well together. Recommended!
Richard Boyd: Frank is very patient and helpful with customers. He demonstrates superior knowledge of products lines and helps navigate through multitude of products. Repair service is excellent and priced well. Very customer friendly!
Sheila Pena: Great customer service! About 1 month ago, I was in the market for a new front door light fixture for our house, as we recently had new vinyl siding replaced. The owner was very helpful during the process of choosing a new outdoor light. He pointed out a couple pitfalls that many home owners overlook when trying to purchase from other stores like Home Depot, etc. He called the manufacturer of the light that I wanted to purchase to make sure the light base dimensions would work with the base attached to the vinyl siding. My light arrived on time, and he even carried the box to my car! You might pay a bit more, but the expertise on details is worth any headache you might encounter with a DIY!
Mike Krueger: This was a first time visit and it was wonderful! The customer service was exceptional! The store had our lamp put together, free of charge! The knowledge presented to us was very, very comforting. I would HIGHLY recommend this establishment!
bill tinklepaugh: Owner of this store is very knowledgeable and helpful. Repaired antique desk lamp for us. Works like new. Not able to repair cord on space heater but kindly referred us to a nearby appliance repair shop(Appliance Fix It) who did. Lots of high quality lamps and fixtures in this store.
pklagrange: I had a terrific experience with this store. Took in 4 lamps to be repaired. The repairs, done in less time than projected, are excellent. The lamps work like new. I will be taking all my future lamp problems here.
Hilary: Absolutely fantastic!! Fixed my two lamps in one day! They were wonderful to work with and experts in their field! Very friendly and knowledgeable! Will definitely be going back!
BJ Beedles: Excellent selection and customer service. We were excited to learn they cam make a custom lamp out of family treasures. Could a submarine model lamp be in my husband’s future for his den? We will definitely return. Thank you.
Mark Valentine: Took an expensive floor lamp here to repair the base where cement had crumbled. They replaced the base with heavier, more stable iron base - so no more crumbling cement! Finished the repair within a few days for about $100. Very pleased with result. Highly recommend these guys for repairs, they also appeared to have a nice selection of new lamps for sale. Nice shop and nice people. Give them a long look for your lamp needs!
7. Lamps Unlimited
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
33 reviews
Address: 1362 Chain Bridge Rd, McLean, VA 22101
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (703) 827-0090
Business type: Lighting store
Web page: http://www.lampsunlimitedmclean.com/
Be the 1st in the ranking
exclusive page
Lamps Unlimited: what do users think?
Katherine Kirkland: Bought a new ceiling fan with a light. Just beautiful and the service was friendly and helpful. Much nicer than the builder specials at the big box stores.
Response: Hi Katherine! We really appreciate the review, love hearing feedback from our customers. Glad you’re enjoying your ceiling fan! Hope to see you again!
Carol Scott: Great selection of lamps. Staff very helpful and friendly.
Eric Desel: Margret was very rude and abrasive on the phone. No help at all
Peggy Crockett: August 30, 2013 This place is the best! Took my desk lamp in which had been in storage. Told the man I did not think it worked and asked if he could fix it. He plugged it in- and it worked, so he proceeded to tighten the many screws on it as it was wobbly, also the shade was metal so he tightened those small screws - then he special ordered candlestick covers for it in the color I liked- and then asked if I needed bulbs for it- which I did- so he put those in. When I asked him what I owed him, he said "nothing". I insisted on paying him something- and he suggested that if I wanted to part with my money, that I donate to a charitable organization that had a box on his counter- so I did. I will DEFINITELY go back- obviously to pick up my candlestick covers but also to potentially buy something from the vast selection of lampshades, finials, existing lamps, ceiling medallions - and they can make a lamp from any container, statue, piece of art- even a golf bag! I have not seen service like this in Washington since I left Atlanta- plus the gentleman was very humorous. This place and the people in it are gems!
8. The Lamplighter
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
30 reviews
Address: 1207 King St, Alexandria, VA 22314
Schedule: Closed ⋅ Opens 10AM Thu
Business type: Lighting store
Web page: http://www.thelamplightervirginia.com/
Be the 1st in the ranking
exclusive page
The Lamplighter: what do users think?
Jenny Fischer: Great mom-n-pop store with friendly and professional consultation. They also have a great amount of different shades and individual parts for all kinds of lamps. Highly recommend! Support your local businesses!
Lindsey Wallen: Fantastic service and such a nice family. I brought in a car part that I wanted to be transformed into a lamp, and they made it happen quickly. I am so happy with the finished product. Throughout the process they educated me on lamp speak. Couldn’t recommend a better place to go for any of your lamp needs. A big thanks again.
Emily Perrottet (Emily): They did a great job fixing our lamp! I wish I could explain what was wrong exactly, but can say we were offered 3 options to fix it with costs associated. I appreciated that they explained each option and what the result would be. We had a lamp that was built to dim, but since we weren’t using this function we opted to a less expensive fix that 3 way lighting options. Much appreciated. Thanks!
Jennifer Aggas: We brought a picture of the lamps we were hoping to find a shade for and got an expert opinion that ended up being just what we needed for a reasonable price! I couldn’t recommend this place enough!
Nicole Romano: Really great shop in Alexandria. We brought our antique lamp for new wiring and they also fixed a faulty switch.
9. Burgess Lighting
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
54 reviews
Address: 3601 Forestville Rd, Forestville, MD 20747
Schedule: Closed ⋅ Opens 9:30AM Thu
Telephone: (301) 568-8000
Business type: Lighting store
Web page: http://www.burgesslighting.com/
Near Burgess Lighting:
- a 200 meters away car parts shops in: NAPA Auto Parts - Genuine Parts Company
Be the 1st in the ranking
exclusive page
Burgess Lighting: what do users think?
ecorachel: Burgess lighting is a wonderful showroom with very helpful staff, especially Marilyn, the showroom manager who has helped us multiple times. We purchased a beautiful Hubbardton Forge chandelier here and they have helped us over the years. Always with a smile, and never pushy. I love this showroom and highly recommend!
Response: Thank you! It was a pleasure working with you.
Luther Henry: I purchased sconces and other lights for my home and received the best customer service you could ever ask for. My lights were back ordered and Mary called me weekly with status. In a day where customer service lacks Burgess Lighting went above and beyond. I highly recommend this establishment for all of your lighting needs
Kimmy: Beautiful lights. Lots of choices. The staff was very sweet and helpful. The prices were a little high for my liking but it seemed to be worth it.
XaQaRa EquinoX: Bright, lol. Received service as soon as I entered the store. Unique lamp, yet they had the bulb. I was happy with the service and the price. Spent $5.00 at a thrift store for the lamp and almost 5.00 for the unique bulb from Burgess Lighting. Lamp and bulb work perfectly. And, they have some awesome light fixtures !!
Krsna Griffiths: Great customer service and a wide range of lighting fixtures for all your needs.
Sawanto Talley: The light fixture inside was nice had to purchase for me to remodel my home
Deborah Watts: I couldn’t be more pleased with the service I received from Burgess Lighting. They made a daunting task of trying to find a low profile ceiling fan with flair and style; quick and easy. They not only assisted me with several choices to choose from, but also aided me in helping to find good reliable, professional electricians to make my selection from. Thank you again for making my experience enjoyable. I highly recommend Burgess Lighting. Charles and Courtney you rock 😁
Response: Deborah, Thank you for being such a great customer. We appreciate the review and your business.
10. Ferguson Bath, Kitchen & Lighting Gallery
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
29 reviews
Address: 5225 Wisconsin Ave NW #100, Washington, DC 20015
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (202) 567-5656
Business type: Lighting store
Near Ferguson Bath, Kitchen & Lighting Gallery:
- a 4 meters away list of psychiatrists in: The Ross Center
Be the 1st in the ranking
exclusive page
Ferguson Bath, Kitchen & Lighting Gallery: what do users think?
mikki freidkin: Excellent experience. I’ve been working on building a home and I have found Ferguson to have an exceptional selection at fair prices. Their entire staff is amazingly helpful and knowledgeable. I have had Andrew Thompson helping me most frequently. He has the patience of a saint and works hard to get me the best item for my lifestyle. He also has never forgotten to take advantage of promotions that can save me money. If I could give him 10 stars I would.
Response: Mikki, thank you for the 5-star review of our Washington Showroom. We are pleased to hear Andrew and the entire staff provided you with helpful and knowledgeable customer service throughout the process of building a home. While we agree 10-stars would be great, Google won't let us go that far beyond, but we'll continue providing 10-star service. Until next time.
Charrese Edwards: I took the time to go into the Fergusons over on Wisconsin where I met with one of the sales people named Tempe. I spent a couple of hours in there looking for several items and making selections, Tempe said she would get back to me by the next day at the latest with some quotes. I did not hear from her so I followed up a few days later with an email, she didn’t respond so I called and left a message, she didn’t respond so I called and spoke to somebody else and she said that she would get Tempe to respond and she still never did. Not exactly what I call good customer service. I drove all the way out to the Rockville store and met with the sales person there, Dixon, and had a fantastic experience. Ferguson should be happy that I just didn’t decide to go somewhere else completely based on the extremely poor service that I got from the Wisconsin Ave store.
Response: Charrese, thank you for sharing your experience with us, and thank you for your dedication to Ferguson. We apologize that your first experience didn't accurately display our commitment to customer service. It is always our hopes that each and every person entering the showroom has a positive experience and leaves feeling satisfied, with no questions left unanswered. I'd like the opportunity to discuss your experience with us at the Wisconsin Ave showroom and rectify it. Please reach out to me at your earliest convenience at (202)-567-5656 or Megan.Gillis@ferguson.com - Megan Gillis, Showroom Manager
Selena Belluscio: I cannot say enough wonderful things about our experience with Tayler Bordes. She went above and beyond every step of the way. Not only is she pleasant, courteous and professional but she knows her stuff and we appreciated her input on selections for our new home. We will not hesitate to contact Tayler Bordes for anything we can purchase through Ferguson. I look forward to working with her again.
Response: Thank you for writing a positive review of our Ferguson Bath, Kitchen & Lighting Gallery in Washington, D.C. We're glad to hear Tayler provided you with excellent customer service that was above and beyond expectations. Thank you for your business and we hope to see you in-store again soon.
Meredith Cross: Keni Jones has helped me on two visits, and she is remarkable. The first time a couple weeks ago I went in to look at new refrigerators because mine (purchased by my builder at another dealer about 8 months ago) was requiring too many repairs. She offered to help me find out how to get it replaced by the dealer for free. That is now happening. Saving $12,000. She didn’t need to help me. She just seems to want to help. Today I went to replace some lights. They have a beautiful selection. I bought a lot of light fixtures with help from Tayler Bordes at the same store in the Fall of 2018. She was fantastically helpful and the lights are great. Today I was there shortly before closing with no appointment. Keni Jones helped me order what I wanted and gave me great advice. I’m a huge fan of Ferguson’s and so glad they opened near DC Chevy Chase!
Response: Hi Meredith - Thank you for sharing your world-class experience when working with our Bath, Kitchen & Lighting Gallery in D.C. We're glad to hear that Keni was able to get your refrigerator replaced by the dealer at no cost to you. We also enjoyed hearing how Tayler helped you select new light fixtures. We'll be sure to share your positive feedback with Keni, Tayler and the team in D.C. Thank you for your business!
Tamar Khachaturian: Tayler Bordes is the ultimate professional! She is extremely knowledgeable about a variety of products and is also very helpful, for example with researching items specific to her clients’ needs. She is professional and courteous and prompt and pleasant and anyone would be so lucky to have the privilege of working with her!
Response: We appreciate your positive comments, Tamar! Thank you for your business and we will recognize Tayler and the team in Washington D.C. who contributed to your wonderful experience.
mt mtm: Brienna Sawyer has very naturally become our main contact at Ferguson (Friendship Hgts, DC), and we consider ourselves most fortunate. Being in the midst of renovations, Brienna has been patient in listening to our needs and offering constructive solutions, including researching items that may work for us. She has not only been enthusiastic with helping us in the showroom but over the phone and via email as well. We are so appreciative of all of her kind and thorough assistance!
Response: Thank you for the great review of Brienna and our Washington DC location. We're happy to hear that you've enjoyed working with Brienna during your renovation. We look forward to continuing to assist you.
Hanna chakarji: Better prices than you would expect, I was looking for a light for my bathroom, one thatgoes on the wall. Found some beautiful chrome polished triple light. Was the same price as the junk on eBay. They did not have it in stock at Bethesda but they did have it in Richmond, I paid for it at around 3 PM and it was at my home the next day. Awesome place very high-quality items.
Response: Hanna, thank you for the 5-star review. We take pride in providing our customers with helpful, friendly, and accommodating service. We’re happy to hear that our team was able to track down the light you needed and get it to you promptly. We look forward to seeing you again.
S Wright: Our representative Keni Jones has provided us with outstanding customer service. She returns our calls immediately. She is always willing to research any product on our wish list, answers all questions and solve any problems we may have. Keni is extremely knowledgeable and professional, and has helped us reach important decisions regarding our extensive home renovation.
Response: Thanks for sharing about your world-class experience when visiting our Ferguson Bath, Kitchen & Lighting Gallery in D.C. We love hearing that our product expert, Keni, assisted you in making important decisions related to your home renovation and provided outstanding customer service. We'll be sure to share your glowing review with Keni and the team in D.C. Thank you for your business!
11. Ferguson Bath, Kitchen & Lighting Gallery
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
98 reviews
Address: 5650 General Washington Dr Ste D, Alexandria, VA 22312
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (703) 658-1000
Business type: Lighting store
Near Ferguson Bath, Kitchen & Lighting Gallery:
- a 74 meters away storage room rentals in: Public Storage
Be the 1st in the ranking
exclusive page
Ferguson Bath, Kitchen & Lighting Gallery: what do users think?
Shawna Gann: Not a bad showroom, but I wished that the tags were marked with the brands/manufacturers. While there were lots of chandeliers, we were on the hunt for single sconces for our home bar and only found lights for bathroom vanities and a handful of outdoor sconces. Prices didn’t seem astronomical, so that’s good, but we didn’t find what we were looking for, unfortunately. If you use Google maps to arrive, make sure you drive around to the front, especially if you’re coming off of I-395. Google led us to the back of the building.
Response: Shawna, thank you for sharing your feedback, we will take this back to the team to ensure we are providing all customers with a 5-star experience from start to finish. We hope to see you again in the future.
Carrie Tucker: Bernie Koehle is a super sleuth. He took the time and energy necessary to track down a solution to my minor (but major to me) plumbing need. Excellent customer service from the time I stepped into the door and spoke to the lovely woman at the front desk to the time Bernie found a solution and ordered the part that I needed. I highly recommend and will be back for any future plumbing or remodeling needs that I may have. Thank you.
Response: Carrie, thank you for the 5-star review and recommendation. We are happy to hear that Bernie provided you with excellent service in finding a solution to your plumbing needs. See you next time.
Marybeth Evans: I am extremely disappointed with Ferguson. Your scheduling is horrendous. I’m an Interior Designer and I’ve tried to make an appointment several times to bring a client in. I have purchased a lot from Ferguson. No one calls me back and the scheduler has not been available the FOUR times I’ve called.. Customer service is not acceptable. I need an appointment and have been unable to schedule . Extremely disappointed and frustrated. Your product is excellent but I cannot sell it if it’s impossible to make an appointment .
Response: Thank you, Marybeth, for taking the time to share your review and feedback with us. We look to provide the best experience to all of our customers, and we clearly missed the mark during your appointment scheduling experience. I would like the opportunity to speak with you directly so we can make this right and get your appointment finalized. Please contact me, Danielle Stockton, Branch Manager - Danielle.Stockton@Ferguson.com
Melissa Mattis: Save your gas and just look online, then buy elsewhere. They are overpriced compared to competitors (sometimes $100+ dollar difference). Their website is pretty handy. In person, I’ve never had such non-existent customer service. Went on a Friday at 11am, and they weren’t busy. No one couldn’t be bothered to even say hello to me and I stayed almost an hour.
Response: Thank you for sharing your experience with us, Melissa. Providing excellent customer service is our priority and it’s clear in this instance we missed the mark. Please accept our apologies. We'd like to help resolve this and maintain our relationship. To make things right, could you please send your contact information and any further details to our Showroom Manager at Danielle.Stockton@Ferguson.com? We want to look into this ASAP. Thank you.
Valerie DeThomas: No customer service. Not interested in your business. Recommend you go elsewhere. Went to check out TOTO built-in toilet/bidets. Explained that I had questions about different features, etc (some of those toilets are in the thousands of dollars, so yes, I have questions). After some time, the front desk associate printed stuff from their website (at least she recognised my presence!) although I have access to internet and can read things on their website. Two other people (supposedly sales personnel - they were sitting at desks, reading stuff) were not interested in me at all. Didn’t even make eye contact when I approached them. One of them reluctantly tried answering my questions but was completely disinterested in engaging with me, and ultimately did not provide ANY helpful information. I guess I’ll be going to W.T.Weaver & Sons.
Response: Thank you for sharing your recent experience, Valerie. We understand your frustration with the lack of customer service that you have received. We aim for every customer to receive helpful and friendly service during their visit, and we appreciate you letting us know this occurred so that we can ensure it does not happen again. I would like the opportunity to apologize directly, as well as to discuss anything we can do to earn your business back in the future. Please contact me, Danielle Stockton, Showroom Manager, at Danielle.Stockton@Ferguson.com.
Daniel L Williams: The show room was impressive. The receptionist was wonderful and pleasant. We did find what we wanted on this trip with my Design Consultant. Remember to make an appointment!
Response: Thank you, Daniel, for the 5-star review. We love to hear that you had a great experience during your appointment, and we look forward to assisting with your future design projects.
Dan McKenrick: They did not have in stock the part I needed but they wrote down the part number to help me locate it elsewhere. A+ service, Friendly Courteous service.
Response: Dan, thank you for the 5-star review. We are happy to hear that you received the information you needed along with great customer service. We look forward to seeing you again soon here.
Tanisha Taylor (TaniTay): Tyler was extremely helpful and efficient. We came in with a picture of an item we needed and he helped us find it and order more.
Response: We love to hear about when our customers receive helpful and efficient service, Tanisha. Thank you for sharing your 5-star review with us. We will be sure to recognize Tyler for his amazing service, and we look forward to seeing you next time.
Scott Ableman: Great resource for figuring out what you want, and the people are very knowledgeable. If you need custom cabinetry, they are experts.
Gloria E: I have bought a lot of things from Ferguson over the past year. For the most part I did not encounter any issues with the items that I purchased. The issue that I encountered recently involved a bathtub that was delivered on April 5th and was to be moved from the garage to my bathroom on May 4th. I did not notice when the tub arrived that they was a crack in the tub. From the way that the tub was wrapped I would not have noticed it. I called and emailed Ferguson Rep to let them know that the tub was cracked and she checked to see what could be done. The final response was that I still needed to pay $1334 for a new tub. Very difficult to pay for a new tub when I did not damage the one that is in my garage. All who are buying from Ferguson, check everything on arrival because either at 30-days you will still be required to pay for whatever was damaged in shipping.
Response: Hi Gloria - thank you for sharing your review and feedback with us here. We appreciate you taking the time to speak with our team further regarding your tub, as we strive for every customer to have a 5-star experience from selection to installation. We strongly recommend every guest inspects all delivered items within 48-hours so that we can identify any possible damage and work with our vendors to get a replacement at no cost, but with the amount of time that passed with no damage recorded, we are not able to file a claim to cover a replacement. Please contact me directly if you have any questions, or if you need any assistance, Ken Ferro, Branch Manager - Ken.Ferro@Ferguson.com
12. Dominion Electric Supply
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
59 reviews
Address: 5053 Lee Hwy, Arlington, VA 22207
Schedule: Closed ⋅ Opens 6AM Thu
Telephone: (703) 536-4400
Business type: Lighting store
Web page: https://www.dominionelectric.com/home
Be the 1st in the ranking
exclusive page
Dominion Electric Supply: what do users think?
Ilya D: Gave a call to ask for a very specific product usecase not related to electrical, but requiring similar components. I spoke to a tech named Rolando who was incredibly helpful, courteous and knowledgeable and was able to get me two part numbers I needed quickly, and route me to their availability in Chantilly, where I am going to be on my way to now in order to get the product. Very satisfied with my experience calling.
Chris Patton: They have the best looking lights in the show room, and the staff is able to walk you through the process. I thought i would like something and after discussing the situation, i ended up with something else that i love. my business has also used them for the purchase of industrial lighting. The pricing was very good, and the quick turnaround made the difference.
Bernie Baskin: Great shop. Retail arm is terrific. Parts is slooooow. Just prepare to wait for a while.
Luke Salazar: A great place to shop for electrical parts. Although the counter closes at 3pm the showroom floor assistant helped me the best she could. I appreciate the help, kindness and knowledge of the employees.
Response: Thanks, Luke! We're so glad we were able to help in any way we could. We hope to see you again soon!
Ed Skinner: Professional electrical supply. Reasonable prices. Know what you want, and call ahead to have will call order picked and ready for pickup. DIY customers can buy here, but, it is best if you know your electrical parts vocabulary, and can find item descriptions on the web. Questions about electrical code may get answered if the counter queue is shallow, but, otherwise, you should know the part numbers, quantities, and characteristics. Example, "I want some wire to fix a lamp," in electrical terms is "8 feet of 14-2, stranded, copper zip-cord /lamp cord, clear or beige rubber or plastic coated."
13. Lamp Repair
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
7 reviews
Address: 3740 Howard Ave, Kensington, MD 20895
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: (202) 277-7763
Business type: Lighting store
Web page: https://lamp-repair.business.site/
Near Lamp Repair:
Be the 1st in the ranking
exclusive page
Lamp Repair: what do users think?
Jeremy T: Brought 9 lamps here for various repairs. In some cases it was the socket, switch, or cord (see photos). All repairs were done quickly and the lamps work perfectly now. Prices were reasonable and it’s nice to be able to save the lamps and continue to use them.
Response: Thank you!!
Remo Geiko: The lamp was rewired and back to me in less than 48 hours. Great experience!
Louise Shelley: fixed my lamp quickly and well. Very agreeable to work with. Charming locale.
John Cosgrove: Very good work repairing an old lamp. Adorable also
Jim Pront: Very experience in repairing lamps. Fast service!
14. west elm
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
171 reviews
Address: 1728 14th St NW, Washington, DC 20009
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (202) 986-2165
Business type: Lighting store
Be the 1st in the ranking
exclusive page
west elm: what do users think?
Stacy Lemery: Having a West Elm accessible to bus and metro lines is great for residents of the DC area. There is always lots more online, but being able to see the quality of bedding, furniture, etc in person makes a big difference. I have purchased a bed, bedding, hallway shelving, a shoe rack, curtains, candle holders, and other decor from West Elm.
Eric Overton: Staff at this store were basically useless and didn’t seem to know much about the products for sale. Fortunately, I was only there to test a floor model before buying online. Shipping was fast with only two weeks between purchase and delivery. Delivery dudes were both prompt and chill.
Geneva: I was wary of buying from this store based on some of the reviews here; however, after a year of searching for the right sectional, I found the perfect one for me at West Elm. I received good service from the store. The sales person was very clear that my sectional - which I bought in November for a nice discount - would not arrive until early January. As promised, I got calls and emails from the delivery department the second week of January and was able to schedule a date that worked for me. The two delivery guys were amazing - they had to maneuver their big truck down a narrow alley to get to the loading dock. They were professional and efficient and out of my apartment in less than 15 minutes. The sectional is exactly what I wanted and so comfortable.
Jonathan Mullen: Some nice stuff. Seems overpriced for what it is. Similar to Crate and Barrel.Joybird is just down the street and offers higher quality furniture at a better price.
Annapurna Mitra: The worst delivery experience I have encountered. I ordered a dining table and four chairs, with in-home delivery. The chairs were sent via UPS, not assembled, and with no explanation despite paying $250 for in-home delivery. I live alone, and there are 7 pages of assembly instructions requiring two people. I have no way of doing this, and am left with a living room like a furniture warehouse. On the other hand, the dining table, which was ready 10 days ago, and I had asked the customer service to wait and schedule an appointment for all items together is yet to arrive. I cannot find a way to schedule anything on the website, and on the phone I can not find a way to talk to a human being. I have received no response to my email. If I could give zero stars I would.
15. Dulles Electric Supply Lighting Showroom
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
54 reviews
Address: 22570 Shaw Rd, Sterling, VA 20166
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (703) 450-5700
Business type: Lighting store
Web page: http://www.dulleselectric.com/
Near Dulles Electric Supply Lighting Showroom:
- a 151 meters away waste collection: Mil-tek USA Recycling & Waste Solutions LLC.
Be the 1st in the ranking
exclusive page
Dulles Electric Supply Lighting Showroom: what do users think?
Lorraine Biondi Austin: Thank you, Mirko, once again for your expertise, creativity, and diligence in making our latest project come to life. We had a time line with our contractor and I appreciate you going the extra mile to make it happen. The lighted pathways through our gardens are magical. Whenever and whatever we are doing, you exceed my expectations!
Sanket Pandit: Largest collection of lamps and knowledgeable sales people.
Michael Pietsch: Kimberley was my sales lady she’s the bomb super super super helpful.
Vernessa Medina: Visited the showroom at 5pm and staff was sitting around not willing to help us. We asked about a 3k chandelier and the salesman disappeared on us. We will order online with another company because of the lack of customer service. They have obviously clocked out before 6pm closure. I gave them one star because of the showroom only.
Amanda Wolfe: A wonderful group to work with. They go above and beyond to help you!
Tara Henson: Kimberly Brooke was absolutely phenomenal in assisting us with lighting for our new home build. We had champagne dreams on a beer budget and her selections were spot on with our style and price range. She was very responsive via e-mail communications as well. A true professional and a pleasure to work with, highly recommend!
Robert Dudley: Very rude staff that focused on selling me something expensive, and no other options! If you have a showroom I would like to see what you have to offer. They just left me there…
Mydeen Yussouf: Usually great customer service. And they have wires that were out of stock in big box stores.
16. Ferguson Bath, Kitchen & Lighting Gallery
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
171 reviews
Address: 13890 Lowe St, Chantilly, VA 20151
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (703) 375-5858
Business type: Lighting store
Near Ferguson Bath, Kitchen & Lighting Gallery:
- a 615 meters away pet adoption places in: My Next Puppy
Be the 1st in the ranking
exclusive page
Ferguson Bath, Kitchen & Lighting Gallery: what do users think?
P. Gomez: Large and really nice selection of upgrade appliances for your home renovation. Yet, my favorite part of this store is the amazing lamp selection they got. Will be back for a couple of lamps in the future.
Response: Thank you for the positive review of our location, P. Gomez. We are happy to hear that you enjoyed our selection of appliances and lighting, and we look forward to seeing you in the future.
C C: They helped me track down replacement cartridges for two bathroom sinks that were installed about 20 years ago (and purchased through Ferguson). Needless to say, both discontinued. One was a Kohler, and one a Grohe. Grohe supplied both under lifetime warranty. Sadly, Kohler, which offers a lifetime warranty to the first owner, would not provide theirs under warranty since I was unable to show an original purchase receipt. Fortunately, Grohe did not hold us to that standard. Thanks to Ferguson, in particular, for working through IDing the Grohe faucet, which required first identifying the manufacturer, then working with the manufacturer to confirm the model.
S Williams: I used Ferguson for my kitchen remodel and had a wonderful customer service experience. Dezra was fabulous to work with, she noticed a design flaw in our original layout, brought it to our attention and helped us resolve it saving us thousands of dollars and time under construction. Leslie helped me pick out my lighting and it is honestly the number one thing people complement most when they walk into my kitchen. Pam was easy to work with and knowledgeable when it came to picking out my sinks and Amy chose the perfect hardware to complete the look I was hoping to attain. Thank you for a wonderful experience!!
Jay Wood: I I would like to think that the people behind the scenes of Ferguson enterprises are the ones responsible for how the people act at the counter in on the telephones. It is no big deal that they will lie to you. They will raise the price on you just because you’re not in their local area. And I mean raise the price by like $500.I guess it’s whatever makes the stock market look good. You were all transparent. Personally I don’t even think he was worth the time spent on this review. But I hope it deters other people from even considering you. Feel free to contact me at any time preferably in your parking lot
Henry Gas fitting: Great helped. I was lost looking for plumbing supplies. Ended up at HVAC Ferguson. So they told where to go upon arrival I went thru the show room. They said okay. Great understanding
Response: Henry, thank you for the 5-star review. We are happy to hear that you received the information you needed along with great customer service. We look forward to seeing you again soon.
Ali A: They are good, but expensive. Many of their showroom items are look great, and a few very unique. But there are plenty of items, for example bathroom and kitchen faucets, which you can find in other stores with at least 20% cheaper price. Their design service? Also not cheap, but it makes sense since it is assumed a designer works on your project.
Response: Ali, thank you for leaving us your feedback. We aim for all our customers to enjoy our wide array of products that work on any budget and our industry-leading customer service. We're sorry to hear that you did not have a 5-star experience and we will be using your feedback to work to ensure that we are not only meeting but also exceeding our customers' expectations. We hope that you'll give us another shot in the future.
Matthew Allen: Impressive showroom. They are open for walk-ins (no appointment needed) contrary to what their website says.
Response: Hi Matthew - thank you for your review. We love to hear that you enjoyed our Showroom, and we look forward to seeing you again in the future.
17. Ballard Designs Tysons Corner
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
50 reviews
Address: 8084 Tysons Corner Center, Tysons, VA 22102
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (571) 341-5391
Business type: Lighting store
Web page: http://www.ballarddesigns.com/
Be the 1st in the ranking
exclusive page
Ballard Designs Tysons Corner: what do users think?
Charles-Stephen Laubhouet: To be fair, i found it very similar to pottery barn store. I liked it tho, i was greeted as soon as I came .
pat shipman: Okay they really have some nice things I found thanks so much 😊
Response: We're so glad you enjoyed your visit! We'll be here in the future if you want to stop by again. 😉
Patrick South: I wouldn’t not recommend shopping here. We bought a new home and loved many of the designs at Ballard. We ordered two chairs that were set to take ~3 months to be delivered. After 3 months, we were notified they were delayed a month... then they suddenly shipped...then they were delayed another 2 months...then they were shipped again. I have no idea where these chairs are, despite being charged, and my sales rep at the Ballard store in Tysons has long forgotten about us. I’ve sent 3 emails and can’t get a response as to where my chairs are. VERY poor customer experience for the prices here.
Response: Patrick, we're truly sorry for the frustration and that your order hasn't arrived yet! We'll be more than happy to look into what's going on with it! Send us an email to bdsocialcare@ballarddesigns.net with your order info, so we can assist!
Denise Johnson: My experience at Ballard Designs has been the opposite of the previous reviewers. I was greeted at the door almost immediately- but given some time to make my way around the store and look at everything. I appreciated not being bombarded by the sales team. When I had a question- it was quick and easy to find an associate. There was also an employee at the register- making it a breeze to be rung up. I will definitely be returning here for future purchases. Thanks for excellent service!
Jami Jensen: Visited the store today to purchase a couch and the customer service was incredible. The staff was helpful and knowledgeable without being overwhelming. They were patient with our children and really gave us incredible service. We will definitely be returning in the future!
Response: We're very happy to see you enjoyed your experience at our store. We can't wait for you to return!
Phillip Maruska: Super selections. Staff was very helpful. They coordinated my entire bedroom. Will be back for sure.
Helen Zissios: I ordered lots of furniture and everything came in perfectly. Nick was great! Now I have my daughter in law hooked. We love Ballard.
18. The Home Depot
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
1958 reviews
Address: 901 Rhode Island Ave NE, Washington, DC 20018
Schedule: Closes soon ⋅ 10PM ⋅ Opens 6AM Thu
Telephone: (202) 526-8760
Business type: Lighting store
Near The Home Depot:
- a 11 meters away Tool rental stores: Tool & Truck Rental Center at The Home Depot
Be the 1st in the ranking
exclusive page
The Home Depot: what do users think?
Sassy Sauce: I missed all of the after Christmas saw items. This location had a few products left over from Christmas but nothing I really wanted. Overall the store was neat and organized. I didn’t need any additional items for this trip, just preparing for next years holiday decorations.
Chaturbhuj bhojwani: Great shops for home goods, this is very big shop i have been going that HomeDepot for many years i was there very first day when they opened, biggest problem is coustmer service is very bad here i stud for help for more than 20 minutes before someone showed up.
Kev- keepingitreal: This Home Depot is very convenient if you’re in the Rhode Island/Brentwood NE DC Area. They offer a verity of products that can help you with your Lawn, Garden, Appliances, Painting, Outdoor Patio, Home Improvement, Cleaning Products, Tools/Equipment Rentals and many many more. I really Appreciate the help from a young male staff who was working in the Garden/Mulch area, he was very Helpful and Knowledgeable with assisting me with the products along with a young female cashier on the inside of the store. Now you can never get the help you need when you’re in the store aisles. Every time you asked a staff member who’s in the same aisle as you. Can you help me with something? Their reply seems to be, I don’t work over here and they don’t know who can help you..!!! Home Depot needs better training for their staff who’s working in the store aisles..
Bailey Cage: Unfortunately this was the first time I’ve been to a Home Depot where the staff was completely unknowledgeable. I had spent hours online trying to research the best products / methods for tiling my second-story concrete subfloor with no definitive answers, so I decided to head to the store and find someone to help me. Normally Home Depot workers are incredibly knowledgeable and helpful, but whoever they sent back to flooring to help me seemed to know nothing. He was able to show me where items were on the aisle, but he couldn’t answer a single question about how to tile my floor or what the differences and pros/cons in products were. It was incredibly frustrating and unhelpful, and I ended up leaving with a couple hundred dollars of products I later had to return. What truly upset me is that I did some more research once I got home just to find out the answer I was looking for is common knowledge in construction, but as someone doing a DIY project, I just didn’t know what terms I had to search for. For a Home Depot employee - the flooring specialist - to not know this is astounding.
jamesbowdenjr: This is the worst Home Depot is in the entire country. I am trying to get a door, but the store is unresponsive, the management is inept and provides no additional assistance, the associates are extremely slow, unknowledgeable of the products. The worst customer service experience I have ever had. I do not recommend this store. Please go to another Home Depot location.
Anna Lloyd: Desmond in the home and garden went out of his way to help us find something that 4 different employees had just shrugged their shoulders and said that even though it was available online they were probably out. Desmond knew exactly where it was and showed us himself, even though it was on the complete other side of the store. He really took customer service to the next level.
DAVID GILL: paint dept vert slow. When paint was done I was not told it was done. I came up to the counter and stood there waiting while emotes helped others. After 10 minutes he pointed at can. I said is that mine he looked at me like Duh.
Chanpen Tee: I came here for the kitchen cabinets project. The lady is so helpful and friendly. She takes her time explaining all the questions we have.
19. west elm
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
110 reviews
Address: 2921 District Ave Ste 100, Fairfax, VA 22031
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (571) 395-8660
Business type: Lighting store
Be the 1st in the ranking
exclusive page
west elm: what do users think?
Seda Yildirim Babakiray: Long story short: West Elm is not capable of cancelling an order. I ordered a chair on Jan 3rd with estimated delivery date in Feb. They postponed the delivery date 5 times. I have been asking them to cancel my order for the last 3 months but they are lying to my face that it will be shipped in the next 2 weeks. And they can not cancel the order because it is fulfilled and it is in the container (for the last 4 months!!!). I had the worst customer experience. The next estimated delivery date is June 29th and when I told them I am not home and refuse this shipment customer representative offered “I should kindly ask my neighbour to return the product”. They are a joke. I’ll not shop here again (never ever!). I have never been treated such poorly as a customer. Now it is my mission to spread the word! Before you ask my order number is: Order Number: 320032154678 . Please cancel my ORDER
Shannon: Called the store. Employee was still having a conversation with someone else and was laughing. I inquired about something in stock and shipping. I got some answers, but also a ton of attitude. No wonder why this store gets terrible reviews. Needless to say I will be buying elsewhere.
Hogai Aryoubi: I returned an item in January 2022 and I still have not received a refund 4 months later. Very bad quality furniture for the price. Avoid this store
Kristina D.: Back in mid February sold me a couch claiming it would arrive in no later than 2-4 weeks. That is what led me to purchase. Months later, no couch, stuck in distribution, no returns available. The staff at this location are misinformed and/or omitting information for the sake of a sale. It’s been an extreme hassle to get help from customer service.
Saraswathi Gautham: Worst furniture shopping experience I’ve had and I just furnished an entire house. I went into to purchase a side table and lamps. They were being gifted by my father and when making a payment we were told he couldn’t complete the transaction with an international credit card. The sales person recommended we make the purchase by buying a gift card and using that to place the order. After charging us for the gift card and placing the order she tells us we were also charged a $150 for shipping. As I didn’t want to pay $150 shipping for just an end table I asked to change the order items and I was told I could cancel my order but not change the order. I would also only get a refund in the form of a gift card and even though the items I was changing my order to were coming out to $200 lesser than what I was being charged for I wouldn’t get a refund for the difference but just a store credit for the amount of my original purchase which the sales agent charged without fully going over the breakdown. Till now I have had to talk to 3 people to even get to the point of them telling me that I would only get a gift card with each person saying it was a mistake the store made but not offering up any real solutions. Add to all this that they have mentioned all this only via email and have not provided any receipt for the order cancellation or the new gift card issue. I’m accepting the gift card issue ( still pending actually receiving it) only as a last resort to make sure I don’t lose all my money. This transaction has felt like nothing more than an entrapment to get my money without anything to show for it. Absolutely horrendous experience. Completely unhelpful and careless sales and management at the store and customer service that’s been frustrating to deal with
Isidor Dimitrijevic: This business is fraud. After waiting four months for my set of nightstands to arrive, they managed to sent only one of the two and guess what!? It was broken. After couple of tries with their phone support or store manager Kevin to fix shipping issue, i decided to cancel order and return broken night stand without waiting for the 2nd nightstand to arrive at my house. Guess what?! I’m still waiting for my refund, it’s been whole month already. If you all respect your money think twice before making purchase at this fraudulent, slow and extremely unprofessional business.
20. Lowe's Home Improvement
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
1967 reviews
Address: 2438 Market St NE, Washington, DC 20018
Schedule: Closes soon ⋅ 10PM ⋅ Opens 6AM Thu
Telephone: (202) 378-2500
Business type: Home improvement store
Be the 1st in the ranking
exclusive page
Lowe's Home Improvement: what do users think?
Sassy Sauce: Great discounts on Christmas items as part of the holiday sale. I picked up Christmas stockings for under $5.00. There were fire pits on clearance as well. I like this location and they generally have the items I’m in need of for repairs or decorations, etc. The staff is very helpful as well.
Kev- keepingitreal: This location offers a variety of affordable items for your home improvement needs. I really appreciate the staff in the aisle for assisting me with finding items on my check list. At check out the cashier was welcoming and friendly. This store was very clean and offers plenty of parking.
Jessica Fullington: Today I went to the garden center for some outside plants. Yolanda was so very helpful! She was able to answer my questions, she even went and got me a cart so that it was easier for me to get the items I purchased to my car. It is so refreshing to have people who are pleasant and helpful at their jobs I will definitely come back to this location to get all the plants I need this spring! Marla was very helpful as well along with the young man who answered some of my questions about my plans. All around a wonderful experience!
goklt: Lots of materials here. Check out was fast. However good luck asking for assistance. Lots of associates are walking around but not helping customers. I tracked an employee down for assistance in moving materials from a high shelf to store level in the door section. He called two times for assistance to my aisle but no one came and he advised going to customer service. They called and still no help. Had to track somone down in a different department altogether. Crazy.
Chase Johnson: The employees here are courteous. But the wood cutting service they claim to offer is not available when needed. The store should just be candid that wood cutting won’t be available (or at the very least won’t be available at any specific time). I am a local DIYer (not a contractor). Before I bought wood I asked about cutting and was told it was no problem—buy it and then request a cut. I did. I was then told the lumber associate wasn’t available for an hour. I couldn’t get the wood (a single sheet of plywood I needed to cut in half) into my car, so I waited. After an hour, there was still no lumber associate, so the wood was never cut.
Annie Signorelli: I ordered a dishwasher with professional installation and the process from start to finish was completely nontransparent and unprofessional. The installation had to be rescheduled because the dishwasher wasn’t pulled down for pick up in time, and then when it was installed it was the incorrect dishwasher — not even the right brand. After several hours on the phone with the Lowes installation line, including being told multiple times that they couldn’t advance the process because they couldn’t get in touch with anyone at their own Lowes store, I called the store directly and was able to sort it out and get the installation rescheduled. A Lowes associate later told me that they don’t have the “luxury” of waiting on hold with the store which is what I had to do in order to ensure my order was completed. Finally the correct dishwasher was installed on the third attempt and I was told I could contact the installation line again to discuss compensation for the inconvenience. Again it took multiple attempts to even get an update on where my case stood, despite being told every time that I should expect a call back “by end of business” every day I called. When I finally got offered compensation it was for less than half of the amount I requested (I requested the installation service be refunded seeing as it took 3 attempts and I was the one having to set everything up because Lowes did not follow through). While I am satisfied with the product I am in disbelief at how difficult and unprofessional the process was with Lowes. I do not recommend purchasing appliances from installation from this store or using the Lowes installation services.
