Best Lamp Stores Washington Near Me

Wyorattler X: Circa Lighting Washington DC provided the best professional and timely service I could hope for in getting what I wanted. Erica and Benji where fantastic to work with! If the rest of their employees are half as friendly and professional as they where with helping me find what I was looking for then I believe you will be very satisfied.

Bo Bowman: Very dynamic presentation! Very responsive and ordering was painless. Quick delivery and easy install.

Jere Colcer: Lacy was very knowledgeable and professional! A true pleasure to work with.

Jeff Hall: The Circa Lighting Showroom in Georgetown (Washington, DC) is an incredible resource for anyone interested in high-end, sophisticated lighting choices. My good experience there was due largely to the incredible service that Erika provided. She was professional, efficient, and extremely helpful in answering questions and in accommodating my decision to exchange a lamp that comes in two sizes for the larger size. If you're in the market for lamps, sconces, chandeliers, etc., you will not want to overlook Circa Lighting.

Vicki Wilson: Crazy good selections in lighting! All styles and varying in prices also. I would say they lean on the expensive end of pricing. The staff are very helpful and friendly. They have an online store. I recommend.

Deanne Marino: Great service

Judith Henderson: Owner Mel at Gaylord’s was great in fixing a broken arm on my chandelier in rapid time and at a very reasonable price. For a month I had been unsuccessful in finding a repair shop in the greater Washington, D.C. area. When I called Mel, he knew exactly what had to be done. Complying with Covid restrictions, he offered to have me wait outside to do the repair right away rather than drop the light off and having to return. I really appreciated his excellent technical and customer friendly service. I would highly recommend his company (and I am a very demanding customer)!

Lauren Scott: Ann is extremely knowledgeable and helpful. She has a designer’s eye and really knows what she’s doing when it comes to lamps, shades and overall aesthetics. Seasoned and professional. Will be back!

Mara Seaforest: I have been a customer at Gaylords since the 1970s, when I decorated my first house. Now, many houses, decorating projects, and learned lessons later, I return to them, knowing I will get the best results. I have always found them to be patient, helpful, and always pleasant.

JACK HOWARD: What a great experience we had, a knowledgeable super helpful team, Huge selection and knowledgeable staff. so good we left and came back for more on the same day. 5 new shades later. Thanks for all the help.

Lesley Shneier: The store has loads of lampshades to choose from. The staff are really helpful and know what works best. She showed me what I asked for, then suggested something slightly different, which looked better and was cheaper than what I'd asked for!!!

Susan Dixon: I have been shopping at Gaylord's for years. I most recently had to buy a new lamp shade and the owner personally assisted me for over 30 minutes until we found the perfect shade. He went even further and adjusted the stem of the floor lamp to make the look even more beautiful! So whether I am spending $80 or $400, I have always received expert guidance on my purchase.

David Enzel: I bought two lampshades here. I received prompt, polite and professional service. Gaylord's sells quality products and knowledgeable people will help you find something you like. The store isn't cheap but the products are worth the money in my opinion. I've been shopping here for years.

Matt Glasser: Disappointing: I took a lamp in for repair, and the woman at the front desk said “it’s bent and can’t be repaired.” I expressed doubt and she took it back to show the repair person, then came back with the same verdict. Back home, I took the lamp apart myself. Nothing was bent. A 59 cent washer solved the problem. I don’t know if the problem was incompetence or disinterest, but I had expected they would be willing and able to repair the lamp.

John Ruff: They had just what I needed. No, it's not inexpensive. That's for a reason. They give personal service and personally help you find the perfect shade, the shade I choice was a very large shade made of silk, and it was made in the USA. At first, the price was a bit of a sticker shock until I got the shade on the lamp. Perfect!

Brian Groves: These guys are amazing! And they do a great job, for a reasonable price. If you have a troublesome lamp, or if you need a special shade, or are looking for something different, give these guys a call. Note that this is NOT an upscale / ritzy shopping experience. They DO have nice lamps and shades. But the emphasis is on the tried and true repair shop for upscale or older lamps that need a repair, or for something that has a special look and charm that you won't find anywhere else.

I.H. KIM: Most pleasantly surprised with our experience ! He fixed our lamp in minutes n didn’t want to charge us as he said it was a simple repair We insisted to pay but he refused.

Chris E: My movers broke four arms of my Schonbek chandelier. I was heartbroken since I had had it for 25 yrs. well artisan lamps fixed it. It is truly as good as new. They also placed it carefully in my car for me so I could get it home safely. They were professional, kind and I think the price was very reasonable AND they Did it in a half hour so I wouldn’t have to make the drive twice. Thanks, Artisan Lamp!!!

Bob P: Artisan Lamp provides the skilled, and knowledgeable repairs and refurbishment of quality lighting fixtures of all kinds. Their warehouse/showroom is chock full of chandeliers, globes, shades and decorative glass for lighting. In addition they have some beautiful European antiques and collectibles on display.

Alex Dambach: It is like a fantasy land for people into cool lighting. I went in for a repair, and they took care of me quickly and were very friendly. While they repaired my antique, midcentury tension pole lamp, I checked out the amazing chandeliers and lamps. I wish I had a blank check (and a bigger place) to take all of their inventory home.

Kesha Pendergrast: Excellent customer service and overall experience. From initial inquiry via phone to drop off and through pickup (same day service too). My 1950's Crystal chandelier looks and works beautifully again! All thanks to the Artisan team.

Maria Fox: Made my day with their Honesty!!! I had been told by "an electrician " that my lamp needed rewiring. Brought it in, and it was fine. I was not even charged for checking it.

Guillermo Castillo: The absolute best lighting/fixture repair company in the entire DMV. I'm an electrician and have used several other places but this is my go to place. Great customer service speedy repair, and convinant hours.

H May: I called with my question and the gentleman told me to bring the light fixture in the same day. I took it in and received excellent service and guidance on what to do next. I appreciate his patience.

John Kilduff: We were pleasantly surprised at this store. While it looked like many other commercial electric supply shops they had real expertise in design. Joshua walked us through a selection process to find 2 perfect vanity lights for our bathroom renovations. He was much more service oriented than we ever expected to find.

George H: Great customer experience. Went there today and was able to find the right lighting fixture. Got great service. Staff is knowledgeable and helpful. Helped me narrow down and make a selection. Addressed technical questions. Honestly, the perfect customer experience.

Brian Copes: Found this place on google and I decided to check it out today. Plenty of spots to park so it already provided me with a good impression. I went in thinking I was going to buy a new light fixture, but instead I received pure genuine customer service. The sales associate took the time to just listen and then provided me with excellent advice and guidance. I was impressed that the individual was perfectly okay with me not buying something from the store. No hard sales tactics at all which was refreshing. Honestly, when I do need another light fixture I will definitely be coming back to this store. If you are looking for a professional lighting design advice and a wide range of light fixtures please stop by this store! They offer superior customer service in comparison to other lighting stores I have been to prior.

Peregrine Hawthorn: Nice little shop that really knows how to be a good physical location in tandem with it's website. If you go to the website, you get a fantastic array of lighting options with powerful sorting features. If you go to the store, you'll find that it's a lighting consultation service first, and a distribution center for the website second. We went there for a simple lighting solution, and were worried that, if we talked to someone, they would try to upsell us beyond our rather low price range. They immediately figured that we weren't there for a $400 table lamp, and we ended up getting a specialty lightbulb and a recommendation to pick up a cheaper (and in stock, they'd have to wait two weeks for anything we wanted to come in) lamp at the Target down the road to put it in. We'll definitely be coming back when we have more money and a real place to outfit with more than a cheap floor lamp.

Tyrance Branch: Very friendly they have all the lights you need

Laeticia K: Very disappointing ! Came in during the week in hope of finding pendant lights for one of my projects and the staff completely ignored me. It almost felt like my presence was bothering them. A dry hello, zero acknowledgment of what I was potentially looking for, not even a ''have a nice day'' as I was making my way out. Will never be back

Dean Webb: We were looking for a special bulb. They had it and enough to fill our request. They are the electrical place with excellent customer service.

John Whyman: Very quick, easy parking, helpful and most importantly knowledgeable staff (Josh).. Friendly. If they don't have it, they'll get it. Wide selection. Perfect visit.

Nivosoa Robjhon: Worst customer service. We placed an order on May 4, 30 days later we still do not have our light kit for ceiling fan. We called, came to the store, sent an email to inquire about the status of our order, cancel our order, request our refund ... no follow up to date. Very disappointed about the experience. Purchased the items elsewhere, arrived within few days. If you care about customer service, promptness, then stay away from this store. If you are fine with waiting, not getting an update from the store, then by all means, they are good at that.

Luther Henry: I purchased sconces and other lights for my home and received the best customer service you could ever ask for. My lights were back ordered and Mary called me weekly with status. In a day where customer service lacks Burgess Lighting went above and beyond. I highly recommend this establishment for all of your lighting needs

Kimmy: Beautiful lights. Lots of choices. The staff was very sweet and helpful. The prices were a little high for my liking but it seemed to be worth it.

XaQaRa EquinoX: Bright, lol. Received service as soon as I entered the store. Unique lamp, yet they had the bulb. I was happy with the service and the price. Spent $5.00 at a thrift store for the lamp and almost 5.00 for the unique bulb from Burgess Lighting. Lamp and bulb work perfectly. And, they have some awesome light fixtures !!

Krsna Griffiths: Great customer service and a wide range of lighting fixtures for all your needs.

A Layne: They have an awesome select and the best staff. If they don't have it they will get it. Saw the nickel one in the store, but bought the black one.

Sawanto Talley: The light fixture inside was nice had to purchase for me to remodel my home

linda turner: Beautiful and unique items. Mr.Charles Riffe, lighting consultant, was very professional and patient. The store was very clean and smelled so fresh. I mentioned it to him. They didn't have the items I wanted in stock, but were willing to order them.

Deborah Watts: I couldn’t be more pleased with the service I received from Burgess Lighting. They made a daunting task of trying to find a low profile ceiling fan with flair and style; quick and easy. They not only assisted me with several choices to choose from, but also aided me in helping to find good reliable, professional electricians to make my selection from. Thank you again for making my experience enjoyable. I highly recommend Burgess Lighting. Charles and Courtney you rock 😁

Annette Wright: The lights covers all styles and designs to suit your taste. I'd rather shop for furniture and accessories than clothing. A light fixture can set the tone of a space.

Dave Pape: Roger is quite possibly one of the nicest proprietors I've met in years. I needed some odd things to hang a second hand chandelier and he took the time to help with every detail. I truly appreciate when I am treated as a person and not a difficult problem not worth someone's time solving. 10/10 would recommend.

Kat Schroeder: I have bought two products from this store - a floor lamp that has been lovely from the moment I brought it home, and a ceiling fan that caused me some trouble. I want to mention the ceiling fan, because the folks over at Lamps Unlimited really went above and beyond to help make it right. They replaced the fan for me twice, and after discussing with both John and Rudy, I hired them to come out and handle the third installation. John was extremely profession during his visit, wore a mask and removed his shoes (for booties) when he entered my home, because I'm in a high risk group for COVID. Not only that, but he assured me after he was done that because he did the install, now it's guaranteed by Lamps Unlimited if there are any further issues. I'm happy to say that the fan has been going strong for over a week now with none of the problems I had before! I'm so glad that I purchased from this store and that I finally made the decision to use their installation services instead of my regular handyman. Will definitely be going back for any further lightening/fan needs!

Katherine Kirkland: Bought a new ceiling fan with a light. Just beautiful and the service was friendly and helpful. Much nicer than the builder specials at the big box stores.

Barton Kelecava: I took my lamp in for a repair and they told me it would take 10 days to fix. 30 days later I inquired about the delay and they said they were behind because the guy who fixes them was out sick. Almost 3 months later they still hadn't even looked at it so I went to pick it up to take somewhere else and they were unfazed and unapologetic. I was amazed how they could treat customers like that and still stay in business. I was extremely disappointed in their service and lack of respect for a patron.

Minna Brunna: TOOK EIGHT MONTHS TO NOT FIX MY LIGHTS. AVOID. A long time ago I brought them a lamp with a broken dimmer switch to repair and they did an OK job. The dimmer switch worked but someone forgot to include the tiny screw that stops the entire dimmer switch from screwing off the lamp. Still, the next closest lighting repair store in in DC so I thought that I would give them another chance. This was a mistake. I dropped off two chandeliers requiring work at Lamps Unlimited in APRIL 2012. They told me that they were busy and wouldn't be done until May. I travel a lot and agreed to wait. By June I hadn't heard from them so I called and they promised to check the status of my pieces and call me back. No one ever called. Two weeks later (July) I went there, they discussed STARTING the work and charged me 460 dollars for parts. I paid. By August they still hadn't started. In September they did not return my calls. Someone would answer, promise a call back with an update, but no update ever happened. By October I lost patience again and went to to store. They promised me that they had ordered the parts but that someone needed to come to my house and measure the ceiling height (I already measured it and told it to them six months previously but I was happy to be flexible in order to ensure a good finished job. Someone came, measured and promised that they would call me next week to once they were done. He also tried to sell me an expensive crating and delivery service when my lights would fit in the back of my vehicle. The next week, no call. The week after that, no call. The week after, in NOVEMBER 2012, I went to the store and THEY HADN'T EVEN STARTED. They showed me that they had parts (only four months after I paid for them), but no work was done. I asked for a refund, took my lights and left. I had to go back again the next day though because they misplaced a chandelier section (their shelves are very full and my stuff was scattered throughout the store). ALL IN ALL, IT TOOK EIGHT MONTHS FOR THEM TO DO NOTHING. I took my lights to Artisan Lamp Company in DC that night. They charged me less and were done in two weeks. By the looks of it, their lighting selection is better too. My sister is doing the same - they had a lamp she brought in for repair for three months without starting.

Carol Scott: Great selection of lamps. Staff very helpful and friendly.

Greta Brendley: Horrible experience on so many levels. They damaged my lamp and didn't have the professionalism to call me to explain. Even after the owner becomes involved, he still doesn't call me to say when the lamp is ready for pick up. This was a 2 month ordeal and i have a glued together lamp. No charge! they said. Hah! Don't go here.

Eric Desel: Margret was very rude and abrasive on the phone. No help at all

Peggy Crockett: August 30, 2013 This place is the best! Took my desk lamp in which had been in storage. Told the man I did not think it worked and asked if he could fix it. He plugged it in- and it worked, so he proceeded to tighten the many screws on it as it was wobbly, also the shade was metal so he tightened those small screws - then he special ordered candlestick covers for it in the color I liked- and then asked if I needed bulbs for it- which I did- so he put those in. When I asked him what I owed him, he said "nothing". I insisted on paying him something- and he suggested that if I wanted to part with my money, that I donate to a charitable organization that had a box on his counter- so I did. I will DEFINITELY go back- obviously to pick up my candlestick covers but also to potentially buy something from the vast selection of lampshades, finials, existing lamps, ceiling medallions - and they can make a lamp from any container, statue, piece of art- even a golf bag! I have not seen service like this in Washington since I left Atlanta- plus the gentleman was very humorous. This place and the people in it are gems!

Simone Perez: Cannot recommend this shop enough! Brought in two vintage lamps from the 1950s that I purchased off Ebay. They were able to rewire it and rework it to meet current standards and offer suggestions on best lamp shades. They are lovely people and I'm so glad we used them!

Jenny Fischer: Great mom-n-pop store with friendly and professional consultation. They also have a great amount of different shades and individual parts for all kinds of lamps. Highly recommend! Support your local businesses!

Lindsey Wallen: Fantastic service and such a nice family. I brought in a car part that I wanted to be transformed into a lamp, and they made it happen quickly. I am so happy with the finished product. Throughout the process they educated me on lamp speak. Couldn’t recommend a better place to go for any of your lamp needs. A big thanks again.

Emily Perrottet (Emily): They did a great job fixing our lamp! I wish I could explain what was wrong exactly, but can say we were offered 3 options to fix it with costs associated. I appreciated that they explained each option and what the result would be. We had a lamp that was built to dim, but since we weren’t using this function we opted to a less expensive fix that 3 way lighting options. Much appreciated. Thanks!

Diane Rosington: My favorite lamp needed a new switch. After attempting to replace the switch ourselves, we realized we needed a professional! We found that professional in Chris today. On-the-spot fix of some backward wiring on our part and we were out the door. This truly is a gem of a store. We saw so many cool lamps and fixtures. Perfect for the 'old town' needs. Thanks a bunch Chris!

William Sparks: Without question the best lighting store anywhere. It's a Mom n Pop place packed to the rafters with everything light related. If they don't have it or can't fix it they'll give you some ideas for follow up. Excellent customer service.

Michael Wade: The Lamplighter is a gem of a store. They are a true family owned and operated business. My family has been shopping and getting lamps repaired here for decades. They know what they're doing, are down to earth, and provide outstanding service.

Jennifer Aggas: We brought a picture of the lamps we were hoping to find a shade for and got an expert opinion that ended up being just what we needed for a reasonable price! I couldn’t recommend this place enough!

Nicole Romano: Really great shop in Alexandria. We brought our antique lamp for new wiring and they also fixed a faulty switch.

Charrese Edwards: I took the time to go into the Fergusons over on Wisconsin where I met with one of the sales people named Tempe. I spent a couple of hours in there looking for several items and making selections, Tempe said she would get back to me by the next day at the latest with some quotes. I did not hear from her so I followed up a few days later with an email, she didn’t respond so I called and left a message, she didn’t respond so I called and spoke to somebody else and she said that she would get Tempe to respond and she still never did. Not exactly what I call good customer service. I drove all the way out to the Rockville store and met with the sales person there, Dixon, and had a fantastic experience. Ferguson should be happy that I just didn’t decide to go somewhere else completely based on the extremely poor service that I got from the Wisconsin Ave store.

Selena Belluscio: I cannot say enough wonderful things about our experience with Tayler Bordes. She went above and beyond every step of the way. Not only is she pleasant, courteous and professional but she knows her stuff and we appreciated her input on selections for our new home. We will not hesitate to contact Tayler Bordes for anything we can purchase through Ferguson. I look forward to working with her again.

Meredith Cross: Keni Jones has helped me on two visits, and she is remarkable. The first time a couple weeks ago I went in to look at new refrigerators because mine (purchased by my builder at another dealer about 8 months ago) was requiring too many repairs. She offered to help me find out how to get it replaced by the dealer for free. That is now happening. Saving $12,000. She didn’t need to help me. She just seems to want to help. Today I went to replace some lights. They have a beautiful selection. I bought a lot of light fixtures with help from Tayler Bordes at the same store in the Fall of 2018. She was fantastically helpful and the lights are great. Today I was there shortly before closing with no appointment. Keni Jones helped me order what I wanted and gave me great advice. I’m a huge fan of Ferguson’s and so glad they opened near DC Chevy Chase!

Tamar Khachaturian: Tayler Bordes is the ultimate professional! She is extremely knowledgeable about a variety of products and is also very helpful, for example with researching items specific to her clients’ needs. She is professional and courteous and prompt and pleasant and anyone would be so lucky to have the privilege of working with her!

Jennifer Golden: EDIT/UPDATE: Upped stars to 3 from 1 but can't go higher until I actually experience their services. After the store replied to my review on here and asked that I email them, I did. The manager of the store showed great concern over my experience and seemed quite sincere. Also, many, many, many neighbors on nextdoor dot com voiced their opinions that what I experienced was absolutely not the norm for them. Given most people love to complain and less to praise...having so many take the time to voice praise - I suspect this experience was a fluke. Beautiful showroom, limited refrigerators to look at Totally ignored. I'm in the market for high end refrigerators. Spent a lot of time hovering around the subzero and Gaggenau appliances and was completely ignored. Even asked the front reception when I arrived where the refrigerators are. No even said hi, we'll be right with you. I'll spend my $30k elsewhere, they clearly don't need my business and I'm certainly not going to beg to give it to them.

Allyson Raabe: As far as I could tell, they have a limited selection, mostly priced at full retail, offer little if any valuable design advice, and do not install. I went primarily to look for a bathtub, as I'd really like to see a bathtub before buying it and assumed that a kitchen and bath "Gallery" would have many options, but I was wrong. My bathtub space is probably the most common size there is, but they had only a single option for that size. I have a clear idea of the design I want so really wasn't interested in design "advice," but what I overhead was pretty terrible. A couple was advised to choose a bathroom sink faucet first and then to pick everything else to match. Umm, so forget what kind of shower head you want and need (type, pressure, ahem, legal flow restrictions) and just pick it to match the vanity faucet? That seems crazy, backwards, and potentially code noncompliant. Plus, "matchy matchy" is not design in my opinion. They do have a number of faucet options and a trip there before buying something online would probably help you avoid some annoying online returns, but I think you could find most if not all of what they sell for less through a simple Google search. If you have no idea how to do a Google search or compare prices, then you are probably their ideal customer.

mt mtm: Brienna Sawyer has very naturally become our main contact at Ferguson (Friendship Hgts, DC), and we consider ourselves most fortunate. Being in the midst of renovations, Brienna has been patient in listening to our needs and offering constructive solutions, including researching items that may work for us. She has not only been enthusiastic with helping us in the showroom but over the phone and via email as well. We are so appreciative of all of her kind and thorough assistance!

Hanna chakarji: Better prices than you would expect, I was looking for a light for my bathroom, one thatgoes on the wall. Found some beautiful chrome polished triple light. Was the same price as the junk on eBay. They did not have it in stock at Bethesda but they did have it in Richmond, I paid for it at around 3 PM and it was at my home the next day. Awesome place very high-quality items.

S Wright: Our representative Keni Jones has provided us with outstanding customer service. She returns our calls immediately. She is always willing to research any product on our wish list, answers all questions and solve any problems we may have. Keni is extremely knowledgeable and professional, and has helped us reach important decisions regarding our extensive home renovation.

Ms.: I love the items in the store. Very stylish and very unique. 2 full floors of sofas, pillows, dishes, pot holders, baskets, wall decor and more. Easy to stay in store and "look"..sure to find an item for your home or gift for another. Can't really talk about customer service except to say no one acknowledged or ask me did I need help to find an item. I was on my own..succeed

Eric Overton: Staff at this store were basically useless and didn’t seem to know much about the products for sale. Fortunately, I was only there to test a floor model before buying online. Shipping was fast with only two weeks between purchase and delivery. Delivery dudes were both prompt and chill.

Geneva: I was wary of buying from this store based on some of the reviews here; however, after a year of searching for the right sectional, I found the perfect one for me at West Elm. I received good service from the store. The sales person was very clear that my sectional - which I bought in November for a nice discount - would not arrive until early January. As promised, I got calls and emails from the delivery department the second week of January and was able to schedule a date that worked for me. The two delivery guys were amazing - they had to maneuver their big truck down a narrow alley to get to the loading dock. They were professional and efficient and out of my apartment in less than 15 minutes. The sectional is exactly what I wanted and so comfortable.

MIchael Wright: Prices are unnecessarily high, since the doors are left open during warm weather, thus requiring more energy for A/C,, which also incrementally contributes to climate-changing emissions. So, not the shop for customers who either don't like higher prices or want to help the environment.

Angela Garcia: STAY AWAY FROM WEST ELM. It's customer service is the worst, they won't ever deliver your items on time, they won't care and won't do anything about their mistakes with your order....it is just not worth it. I have received the wrong item TWICE (which honestly I don't understand how they can mess up the size of a piece which is clearly stated in their website other than it should have never been offered there in the first place because it doesn't exist). Now I'm stuck with an item which is not the one I ordered, and west elm won't care to pick it up and complete the return. THIS BRAND IS A JOKE.

Joe C.: Thus far, we've had nothing but a good experience working with west elm. The store associate we worked with was knowledgeable, professional, and personable, and really helped us choose the best option for our apartment. Our furniture won't arrive for a while, but we'll eagerly await it! The store itself was clean and well-organized.

Jonathan Mullen: Some nice stuff. Seems overpriced for what it is. Similar to Crate and Barrel.Joybird is just down the street and offers higher quality furniture at a better price.

Annapurna Mitra: The worst delivery experience I have encountered. I ordered a dining table and four chairs, with in-home delivery. The chairs were sent via UPS, not assembled, and with no explanation despite paying $250 for in-home delivery. I live alone, and there are 7 pages of assembly instructions requiring two people. I have no way of doing this, and am left with a living room like a furniture warehouse. On the other hand, the dining table, which was ready 10 days ago, and I had asked the customer service to wait and schedule an appointment for all items together is yet to arrive. I cannot find a way to schedule anything on the website, and on the phone I can not find a way to talk to a human being. I have received no response to my email. If I could give zero stars I would.

Sarah Gunel: Customer service was super here! All of the sales associates were helpful, but not pushy. They were also pleasant (happy). After we returned home from our shopping, I realize that I left my daughter's hat there. I called and the woman who answered the phone said she would mail it to me. I was incredibly impressed with their customer service. I would definitely return to this store!

Carrie Tucker: Bernie Koehle is a super sleuth. He took the time and energy necessary to track down a solution to my minor (but major to me) plumbing need. Excellent customer service from the time I stepped into the door and spoke to the lovely woman at the front desk to the time Bernie found a solution and ordered the part that I needed. I highly recommend and will be back for any future plumbing or remodeling needs that I may have. Thank you.

Marybeth Evans: I am extremely disappointed with Ferguson. Your scheduling is horrendous. I’m an Interior Designer and I’ve tried to make an appointment several times to bring a client in. I have purchased a lot from Ferguson. No one calls me back and the scheduler has not been available the FOUR times I’ve called.. Customer service is not acceptable. I need an appointment and have been unable to schedule . Extremely disappointed and frustrated. Your product is excellent but I cannot sell it if it’s impossible to make an appointment .

Melissa Mattis: Save your gas and just look online, then buy elsewhere. They are overpriced compared to competitors (sometimes $100+ dollar difference). Their website is pretty handy. In person, I’ve never had such non-existent customer service. Went on a Friday at 11am, and they weren’t busy. No one couldn’t be bothered to even say hello to me and I stayed almost an hour.

Valerie DeThomas: No customer service. Not interested in your business. Recommend you go elsewhere. Went to check out TOTO built-in toilet/bidets. Explained that I had questions about different features, etc (some of those toilets are in the thousands of dollars, so yes, I have questions). After some time, the front desk associate printed stuff from their website (at least she recognised my presence!) although I have access to internet and can read things on their website. Two other people (supposedly sales personnel - they were sitting at desks, reading stuff) were not interested in me at all. Didn’t even make eye contact when I approached them. One of them reluctantly tried answering my questions but was completely disinterested in engaging with me, and ultimately did not provide ANY helpful information. I guess I’ll be going to W.T.Weaver & Sons.

Daniel L Williams: The show room was impressive. The receptionist was wonderful and pleasant. We did find what we wanted on this trip with my Design Consultant. Remember to make an appointment!

Dan McKenrick: They did not have in stock the part I needed but they wrote down the part number to help me locate it elsewhere. A+ service, Friendly Courteous service.

Tanisha Taylor (TaniTay): Tyler was extremely helpful and efficient. We came in with a picture of an item we needed and he helped us find it and order more.

Scott Ableman: Great resource for figuring out what you want, and the people are very knowledgeable. If you need custom cabinetry, they are experts.

Gloria E: I have bought a lot of things from Ferguson over the past year. For the most part I did not encounter any issues with the items that I purchased. The issue that I encountered recently involved a bathtub that was delivered on April 5th and was to be moved from the garage to my bathroom on May 4th. I did not notice when the tub arrived that they was a crack in the tub. From the way that the tub was wrapped I would not have noticed it. I called and emailed Ferguson Rep to let them know that the tub was cracked and she checked to see what could be done. The final response was that I still needed to pay $1334 for a new tub. Very difficult to pay for a new tub when I did not damage the one that is in my garage. All who are buying from Ferguson, check everything on arrival because either at 30-days you will still be required to pay for whatever was damaged in shipping.

Ilya D: Gave a call to ask for a very specific product usecase not related to electrical, but requiring similar components. I spoke to a tech named Rolando who was incredibly helpful, courteous and knowledgeable and was able to get me two part numbers I needed quickly, and route me to their availability in Chantilly, where I am going to be on my way to now in order to get the product. Very satisfied with my experience calling.

Chris Patton: They have the best looking lights in the show room, and the staff is able to walk you through the process. I thought i would like something and after discussing the situation, i ended up with something else that i love. my business has also used them for the purchase of industrial lighting. The pricing was very good, and the quick turnaround made the difference.

Cathy Zimmerman: They don't want your business. Called today to schedule appointment for new home construction lighting. As I was trying to describe our unusual needs to the salesperson, I was repeatedly interrupted. During our brief conversation it became clear the sales person was trying to find reasons not to meet with me. I was asked a series of questions, including technical specs for our rooms, which in this case don't matter (I was never given the opportunity to explain). After the third attempted obstacle from the salesperson, I gave up. Clearly they're too busy for new customers.

E Hay (ehay2k): Helpful staff, competitive pricing. Most of the local electrical contractors shop here. There can be a wait at the counter. The showroom has a very large selection of light fixtures and ceiling fans. You won't see as many items at a big box store.

Bernie Baskin: Great shop. Retail arm is terrific. Parts is slooooow. Just prepare to wait for a while.

Luke Salazar: A great place to shop for electrical parts. Although the counter closes at 3pm the showroom floor assistant helped me the best she could. I appreciate the help, kindness and knowledge of the employees.

David K: Went in needing wiring and a couple junction boxes to hold the splices of two rerouted light switches. When I asked the guy behind the counter if he could confirm I had everything I'd need he acted like he was doing a me favor just acknowledging I was in his presence and when I asked him if my plan was to code he immediately said I should have an electrician do the work. So, I decided to buy my components elsewhere. They will never have my business and I recommend everyone take their business elsewhere.

Ed Skinner: Professional electrical supply. Reasonable prices. Know what you want, and call ahead to have will call order picked and ready for pickup. DIY customers can buy here, but, it is best if you know your electrical parts vocabulary, and can find item descriptions on the web. Questions about electrical code may get answered if the counter queue is shallow, but, otherwise, you should know the part numbers, quantities, and characteristics. Example, "I want some wire to fix a lamp," in electrical terms is "8 feet of 14-2, stranded, copper zip-cord /lamp cord, clear or beige rubber or plastic coated."

Todd Allgier: Don't even think about trying to call this place on the phone. You stand there at the counter in the phone rings and rings and everyone acts like they don't hear it. You wait in line forever to get somebody to help you. They have one of those ticket numbers like they have at the donut shop. Most of the guys who work they were really nice and it's not their fault. I think it's a small family-run business and they're trying to save money. Terrible customer service. There really is no other game in town and they know it. And you'll know it when you go in there.

Poppa Toppa: I brought in an old lamp with many problems. At first, I was disappointed with the results—and said so, but after some explanation, they helped me realize that the lamp received good attention for its numerous, complex, problems. It now works again after much neglect. I'm grateful for their expertise once it was explained to me in detail.

Kathleen Gallagher: My lamp was repaired twice as fast as I expected and at half the cost. I'm very pleased with that, as well as has having discovered the Homeworks store and the other interesting shops along Howard Avenue.

Remo Geiko: The lamp was rewired and back to me in less than 48 hours. Great experience!

Louise Shelley: fixed my lamp quickly and well. Very agreeable to work with. Charming locale.

John Cosgrove: Very good work repairing an old lamp. Adorable also

Jim Pront: Very experience in repairing lamps. Fast service!

Lorraine Biondi Austin: Thank you, Mirko, once again for your expertise, creativity, and diligence in making our latest project come to life. We had a time line with our contractor and I appreciate you going the extra mile to make it happen. The lighted pathways through our gardens are magical. Whenever and whatever we are doing, you exceed my expectations!

Sanket Pandit: Largest collection of lamps and knowledgeable sales people.

Michael Pietsch: Kimberley was my sales lady she’s the bomb super super super helpful.

Vernessa Medina: Visited the showroom at 5pm and staff was sitting around not willing to help us. We asked about a 3k chandelier and the salesman disappeared on us. We will order online with another company because of the lack of customer service. They have obviously clocked out before 6pm closure. I gave them one star because of the showroom only.

Michael Kane: 5 stars is NOT enough! I went into Dulles Electric not expecting to find a solution to my problem; I needed to replace the glass globe for an outdoor light fixture at my son's house, who is currently deployed to SWA. I didn't have any paperwork on the original fixture; just a picture of its intact companion fixture. Allison Heyman worked her magic and one of her crew reversed-image the picture and found the make and model fixture. Allison then called the manufacturer, and with the help of a regional sales rep, convinced the manufacturer to make an exception and sell me the globe separately from the entire fixture. To top it all off, she applied a military discount for my son. Allison and the people at Dulles are so very helpful and resourceful!

Amanda Wolfe: A wonderful group to work with. They go above and beyond to help you!

Tara Henson: Kimberly Brooke was absolutely phenomenal in assisting us with lighting for our new home build. We had champagne dreams on a beer budget and her selections were spot on with our style and price range. She was very responsive via e-mail communications as well. A true professional and a pleasure to work with, highly recommend!

Robert Dudley: Very rude staff that focused on selling me something expensive, and no other options! If you have a showroom I would like to see what you have to offer. They just left me there…

Mydeen Yussouf: Usually great customer service. And they have wires that were out of stock in big box stores.

pat shipman: Okay they really have some nice things I found thanks so much 😊

Patrick South: I wouldn’t not recommend shopping here. We bought a new home and loved many of the designs at Ballard. We ordered two chairs that were set to take ~3 months to be delivered. After 3 months, we were notified they were delayed a month... then they suddenly shipped...then they were delayed another 2 months...then they were shipped again. I have no idea where these chairs are, despite being charged, and my sales rep at the Ballard store in Tysons has long forgotten about us. I’ve sent 3 emails and can’t get a response as to where my chairs are. VERY poor customer experience for the prices here.

Denise Johnson: My experience at Ballard Designs has been the opposite of the previous reviewers. I was greeted at the door almost immediately- but given some time to make my way around the store and look at everything. I appreciated not being bombarded by the sales team. When I had a question- it was quick and easy to find an associate. There was also an employee at the register- making it a breeze to be rung up. I will definitely be returning here for future purchases. Thanks for excellent service!

Kelsey McShane: Do NOT buy from this company. I purchased a bench from Ballard that was damaged (one of the legs had broken off) and the return process has been an absolute nightmare! One month since it was picked up from my house by UPS and 7 phone calls to the store later and I have STILL not received my money back. Customer service said that they didn't have any proof that it was picked up from my house. THANK GOD I have the Ring and have the video; otherwise they would've taken my money. Even with the video they need to continue investigating. I don't care how great their stuff is- this was totally not worth the purchase and I wouldn't want anyone else to go through what I have. Buy furniture/decor elsewhere!

Jami Jensen: Visited the store today to purchase a couch and the customer service was incredible. The staff was helpful and knowledgeable without being overwhelming. They were patient with our children and really gave us incredible service. We will definitely be returning in the future!

A J: I'm a white female and I am also ignored at the Tyson's store. Not sure why their customer service is so terrible as it's a beautiful store, but I was ignored both times I went there even though several associates were working at the time. I really wanted a floor lamp so I had to chase down an associate who seemed bothered to assist me. Once purchased, I waited a long time for the lamp to be brought out to the loading/pick up area where you have to wait in a traffic lane at a side entrance. An unfriendly employee finally wheeled it out. Very inconvenient and swore I'd not return. Customer service all around sucks.

N L: I've bought many items from Ballard and so far, have been pleased with everything. I usually have everything shipped to my home, but this time around I decided to do "ship to store." Going forward, I will go back to ship to home. This time I got a coffee table and thought it would fit in my vehicle. By the specs it would. I forgot to count for the box and how great Ballard boxes their items. No way this would fit in my car! The employees at the Tyson's location, Devonte and Martha (forgive my name misspelling) were the greatest. Both assisted me getting the base of the table and stone top into the car, and with a smile on their face. I've lived in the DC area all my life and have a 30+ year career in customer service. This was great customer service!

Phillip Maruska: Super selections. Staff was very helpful. They coordinated my entire bedroom. Will be back for sure.

Helen Zissios: I ordered lots of furniture and everything came in perfectly. Nick was great! Now I have my daughter in law hooked. We love Ballard.

Seda Yildirim Babakiray: Long story short: West Elm is not capable of cancelling an order. I ordered a chair on Jan 3rd with estimated delivery date in Feb. They postponed the delivery date 5 times. I have been asking them to cancel my order for the last 3 months but they are lying to my face that it will be shipped in the next 2 weeks. And they can not cancel the order because it is fulfilled and it is in the container (for the last 4 months!!!). I had the worst customer experience. The next estimated delivery date is June 29th and when I told them I am not home and refuse this shipment customer representative offered “I should kindly ask my neighbour to return the product”. They are a joke. I’ll not shop here again (never ever!). I have never been treated such poorly as a customer. Now it is my mission to spread the word! Before you ask my order number is: Order Number: 320032154678 . Please cancel my ORDER

Shannon: Called the store. Employee was still having a conversation with someone else and was laughing. I inquired about something in stock and shipping. I got some answers, but also a ton of attitude. No wonder why this store gets terrible reviews. Needless to say I will be buying elsewhere.

Hogai Aryoubi: I returned an item in January 2022 and I still have not received a refund 4 months later. Very bad quality furniture for the price. Avoid this store

Kristina D.: Back in mid February sold me a couch claiming it would arrive in no later than 2-4 weeks. That is what led me to purchase. Months later, no couch, stuck in distribution, no returns available. The staff at this location are misinformed and/or omitting information for the sake of a sale. It’s been an extreme hassle to get help from customer service.

Miles Weldon: If you want your order in a reasonable timeframe DON'T ORDER FROM WEST ELM. Been furnishing an entire home and out of all companies West Elm is BY FAR the worst. Shipping estimates are completely inaccurate and don't get updated. Have had to call numerous times a couple days prior to the delivery date to finally be told there would be a delay on products I've ordered. If you're ordering a large piece like a table or couch just assume you will wait 6+ months regardless of what their website says.

gopi gunturu: I have ordered Dining chairs and Dining Table on Jun19. the chairs came quickly and they were good. The dinning table was back ordered to be delivered by Aug 03. and i am still waiting for the dinning table. The design and products are good but the customer service is not good. I had to make many calls to find out when the table will be delivered and don't get any answers. Here are the various issue I had when dealing with West Elm 1. the customer rep will say that they will transfer to the delivery depart and the call ends. They transfer to a number that is not working. Happened multiple times. 2. I wanted them to replace 2 chairs (1 box) but they sent 2 boxes (4 chairs) I had to take the heavy boxes to return to UPS. 3. The customer service Rep will tell I should get a call back in 24hrs, but that never happens. 4, My order was delivered to wrong delivery center and it is taking ages to be moved to the right delivery center. Because of the customer service, I would not recommend.

Saraswathi Gautham: Worst furniture shopping experience I’ve had and I just furnished an entire house. I went into to purchase a side table and lamps. They were being gifted by my father and when making a payment we were told he couldn’t complete the transaction with an international credit card. The sales person recommended we make the purchase by buying a gift card and using that to place the order. After charging us for the gift card and placing the order she tells us we were also charged a $150 for shipping. As I didn’t want to pay $150 shipping for just an end table I asked to change the order items and I was told I could cancel my order but not change the order. I would also only get a refund in the form of a gift card and even though the items I was changing my order to were coming out to $200 lesser than what I was being charged for I wouldn’t get a refund for the difference but just a store credit for the amount of my original purchase which the sales agent charged without fully going over the breakdown. Till now I have had to talk to 3 people to even get to the point of them telling me that I would only get a gift card with each person saying it was a mistake the store made but not offering up any real solutions. Add to all this that they have mentioned all this only via email and have not provided any receipt for the order cancellation or the new gift card issue. I’m accepting the gift card issue ( still pending actually receiving it) only as a last resort to make sure I don’t lose all my money. This transaction has felt like nothing more than an entrapment to get my money without anything to show for it. Absolutely horrendous experience. Completely unhelpful and careless sales and management at the store and customer service that’s been frustrating to deal with

Rachel Wood: Worst service I've ever experienced. I was supposed to have all of my furniture by November 26th. They ghosted me on a scheduled delivery. I had to reach out and re-schedule myself, they never acknowledged their mistake. Then I was supposed to get it yesterday, but they call to say that one of the pieces won't be there because they "forgot it." Then I get an email today that the final piece is delayed and won't be here till mid December-January. Terrible service, very unprofessional, extremely disappointing. don't waste your money for them to just waste your time.

Isidor Dimitrijevic: This business is fraud. After waiting four months for my set of nightstands to arrive, they managed to sent only one of the two and guess what!? It was broken. After couple of tries with their phone support or store manager Kevin to fix shipping issue, i decided to cancel order and return broken night stand without waiting for the 2nd nightstand to arrive at my house. Guess what?! I’m still waiting for my refund, it’s been whole month already. If you all respect your money think twice before making purchase at this fraudulent, slow and extremely unprofessional business.

Amina Rogers: Thanks to Keisha for helping me find and play with the Jules drop leaf table (and the two floor sample Baltimore dining chairs), Cole for a seamless check out, and Jocelyn (sp?) for her help in picking up all the furniture. Had a great experience and the table was delivered to the store 2 weeks earlier than was promised so that was the cherry on top. Appreciate you all and loving my dining set.

Michelle Lovely: Sales people are not knowledgeable beyond information on website. Style over function. Skip the "Premium Rug Pad" -- It's cheap, very thin, arrived late with stains and tears.

Neil Shatzer: One of the worst experiences I have ever had! I ordered a table November 3rd that was labeled IN STOCK and ready for delivery in 2 weeks or so. The table was BEAUTIFUL, my wife was happy she found one she liked. We thought we might have it for the family to enjoy for 1 or 2 of the holidays as they told us we would. It is now May 14th and we still don't have the table. Besides that (bc there are companies all over the country blaming covid or shipping problems across the board) we were told on May 11th that it was finally at the delivery center and for me to call there and set up a delivery date. Well, the number I called no one answered bc it was 1 hour before they were closing and no one wanted to work. I left a message and the next couple days no one called me back. I called today and finally got a hold of someone who told me that they were waiting on an item still. I said that there is only one item. They told me to call the store, if it comes in 2 pieces or something. The lady at the store had no idea told me to call customer service. I called there and they told me to call the delivery company. I called there again to hopefully talk to a manager or someone who had answers and they wouldn't be there until 12 noon. I talked with 5 people before I finally talked with someone who wanted to help me. They didn't really know what to do. But, had the good intensions to find out for me. It took an hour today. But, I finally set up a delivery date for the 19th.

Beth Anne Redmond: After trying to reach customer service for 30 minutes unsuccessfully I called the Bethesda store. I needed to have an item sent to me instead of being collected from the store. The first woman who answered told me I needed phone customer service. I asked again if she could help & again I was told she couldn't help & to call customer service. I called again & talked to Melinda (sorry if that's right) & within 5 minutes, viola, she said my candle would go out via UPS this afternoon. She's a rock star & saved the day. This is what I call "total customer satisfaction!" I'll continue to shop at West Elm because of this experience.

Susan Louis: I never been in store before . Just be aware this is just a high end ikea . I bought a table and 8 chairs . I paid extra for assembly assuming they would do it all . The table came with two guys who assembled . The 8 chair came via UPS unassembled !!!! Quality is just above IKEA Never shop here again

Isidor Dimitrijevic: Finally picked damaged item. 4.5 months waiting for half of my order to arrive at the store, second half got back-ordered even though it’s same pair of nightstands. Worse e-shopping experience by far, store poorly managed had to go 4 times to the store. Ridiculous how bad this brand is.

Romona Foster: This West Elm just opened, so they were still getting things together, but they made sure they provided excellent service anyway. Loved the space and environment as well.

wanphen Tee: Big showroom.

Ginny Thomas: Loved everything about my experience- Kevin was super helpful to quickly get us exactly what we needed in a short amount of time. I really appreciated his helpfulness, expertise and understanding. Thank you Kevin and West Elm!

Yicela Alvarado: If I could give 0 stars I would, Barbara the sales representative clearly is racist. She failed to display minimal customer service engagement with my simple request as a paying customer. I spent over $500 but most likely will not be back. Thanks Pottery Barn!

Joseph Moeller: The posted hours seem to be incorrect. The store closed at 7pm or earlier on a Tuesday night, and the salesperson inside shook her head and walked away when she saw customers knocking on the door to get her attention.

Scott Wagner: Rather poor customer service, considering a reputable product like Pottery Barn. A lot of ignoring salespeople, with some not even bothered to look up from their cell phones.

Loni Cohen: My husband and I went to Pottery Barn this morning with our toddler in tow. We had a fairly clear idea of what we wanted in a living room set and the budget we wanted to stick to. This was the 7th furniture store we visited and finally found just what we were looking for. PROS: This location has two floors with a good number of sofa sets available to test drive and numerous options for fabric. We loved having the ability to customize the furniture to make it exactly what we were looking for at a price we could feel good about (different fabrics have different price tags). We were assisted by Kassie, who was very personable, professional, and extremely helpful. She made the experience of customizing the living room set easy, enjoyable, and kept us in our budget! We will definitely work with her for all of our future purchases. CONS: Yes, this gorgeous furniture comes with a price tag (you get what you pay for, right?), BUT we were very lucky to purchase during a 25% off promotion, which made the price very affordable so look for the sales/ sign up for their emails. Also, I could certainly see what some customers have complained about regarding staff. Some of the staff seemed a little snooty and would walk right past us without a greeting or offering assistance. Again, Kassie was not like that at all, so just look for an associate who seems happy to help. Finally, Pottery Barn Kids is completely separate and unable to combine orders with PB so you will pay twice for shipping if you order from both. OVERALL, we will definitely shop here again and would recommend PB Bathesda to our friends.

Chris Leo: We've had a TERRIBLE experience shopping at Pottery Barn, both in store and online. We went to the store in Bethesda, were helped by someone named Caterina. Initially, she helped us with curtain rods and we purchased 2 curtains, 2 curtain rods and 2 sets of finials. One of each had to be sent to us from another store because they weren't in stock at Bethesda. Caterina assured us everything would match, despite coming from different places. When we received the curtain rods and finials from the other store, THEY DIDN'T MATCH. The curtain rods had OLD brackets that didn't match what we received from the store, which had NEW brackets. The finials also had a different finish. We had to go BACK to the store a second time to return those items. While we were there, Caterina gave us a hard time about returning the items and I had to say that I was extremely frustrated because she helped us and told us everything would match. So, she accepted the return and someone in the store placed an order for us online for a new curtain rod and finial. After almost a MONTH waiting for it to arrive, I finally received it and mounted both curtain rods only to find out that the one that was just shipped to us is DEFECTIVE! The set screws are jammed and do not loosen or tighten onto the curtain rod! I called customer service and they told me the curtain rods are now DISCONTINUED and the best they can do is allow me to return them. Now, I have to TAKE DOWN the curtain rods, PATCH THE HOLES and ship back one set with a return label, and then I have to GO TO THE STORE FOR A THIRD TIME to return the other curtain rod. THIS IS RIDICULOUS! I have spent almost two months just trying to get two curtain rods and have WASTED SO MUCH TIME AND MONEY.

Nancy Kotarski: Amazing store. So clean. 2 levels of home furnishings and gift items. Knowlegable and helpful staff

Gloria Corbin: If I could give Pottery Barn no stars, I would. This company is a complete JOKE! My employer purchased an item as a thank you for one of our providers in January, It is now August and we have not received anything. When we have called, they inform us that the item is waiting to be delivered but when you talk to their delivery company, they don't have the item to deliver. When I called customer service and asked for a manager, they put me on hold. They'd return every 7-10 min saying "Waiting for a manager to pick up the call". It took an hr to get a manager. Absolute worst customer service EVER! DO NOT PURCHASE FROM THIS COMPANY

Vishal Sinha: This is our go to Pottery Barn store. The store is laid out well tho a bit too busy to move around freely. But space is a at premium in Bethesda :) The store is sometimes not adequately staffed - specially afternoons on weekdays. And getting help right away can be a challenge. But the staff is friendly and always willing to help. On our most recent visit, we needed help buying a bed headboard and frame we the folks here helped us out making a selection. We wanted to checkout the swatches for the beds and the salesperson was very patient and answered all our questions! We like the quality of their products and appreciate the customer service :)

The Carpenter's Hope Info: Moustapha, who works at Pottery Barn Bethesda, MD, is AWESOME. I live in North Little Rock, AR. I have been searching for a particular item that Pottery Barn sells. An online Pottery Barn representative told me the item I need is in the Bethesda PB. Yay!!! I called yesterday and Moustapha was very helpful. He took my request and promised to call me back with status. He did call and said he could not find the items but that he would check with someone else and call me back today. True to his word, Moustapha called and said he found them. He and I just hung up. He said to check my email for shipping confirmation and the items should arrive Monday!!!! Yay!!!! I'm so grateful! Thank you, Moustapha!

Kathryn Chavarria: Ordered online, easy pick up! I wouldn't say it's ready in 3 hours - maybe 5 or so. I ended up going home before I got the email that my items were ready, but I didnt need the items right away. Beautiful layout, very festive and cozy! Staff are very kind and helpful. Would recommend for any holiday office/friend gifting!

AuntSusie: One of my favs, great furniture choices, especially if you are looking for " transitional types" of pieces....for example, items that can flow from contemporary to more traditional if your home has both styles, they can help you pull it together...and you can find it here. Best to cruise the entire shop, then start making your selections...it can be daunting even for an expert because some soft furniture pieces have between 12-100+ fabric choices. Wear comfortable shoes, expect to stay awhile. We were there 3.5 hrs and made 3 furniture choices. All different but looked good together, but they did the checking on how long it would take to deliver...some items are not scheduled till next Feb/Mar; but what we ended up with was available to ship between 8-12 weeks. Even the quick ship items, due to Biden's supply chain problems..dont come in for 8-12 weeks.

Valerie Myers: I scheduled delivery of the Warren bed frame once I was contacted saying both boxes in this order were at the warehouse ready for delivery. I scheduled the delivery two weeks in advance. I reserved the loading dock in our apartment building for easy delivery. When the truck got here they told us they were missing the box with the headboard in it. They told my boyfriend that it wasn't at the warehouse (this was NOT true, as I found out later after hours of phone calls). They said they could deliver the headboard next week (which, if it truly wasn't in the warehouse I don't see how they could promise that). Then when I called customer service I was lied to yet again. The first representative I spoke to said I would get an email with delivery time later today. I waited 3 hours and called again because I hadn't received an email. The second person I talked to said that there was no record of delivery being scheduled for the headboard. He said he would transfer me to the schedulers at Fidelitone. I asked him to give me their phone number in case I got disconnected, because that had happened several times already, he said he didn't have a number for them. He transferred me and the phone promptly disconnected. I then called two different phone numbers for Fidelitone, never reaching an actual person, I left several messages and they did not call me back. I then called Pottery Barn again. The third representative I spoke to tried to call Fidelitone as well, they didn't talk to her either. I then tried emailing Fidelitone. They said they'd try and get it delivered today but since it was at the warehouse and not on the truck it probably wouldn't be today. I pointed out that they were just ignoring me to delay having to fix the problem that they caused. This is all more frustrating because I scheduled this two weeks in advance, that should have been ample time for them to get their s together. Additionally, we now are sleeping on a mattress/boxspring on the floor because we don't have a bedframe. We will have to move the mattress and boxspring yet again when the warehouse deigns to deliver our furniture. And finally, we have a large box in the middle of our living room that has the base of the bedframe in it, which will sit there until we get the piece of furniture that we were told would be delivered by May 24th at the latest. Oh, and no apologies or refund of delivery fees or anything to fix their mistakes.

Megan Lisowski: My wife and I recently purchased an entire dining room set from Pottery Barn located in Alexandria, VA. Upon receiving one of the Bradford chairs we ordered, one of them was defected and needed to be returned. We called The location we purchased the chair from and one of the associates assured us that we would receive a new chair and be able to return the defected chair in the packaging that it came in. A couple days went by and we didn’t receive a new chair, nor did we hear from the associate we spoke to at the store. We called the store back, only to find out that the lady we spoke to wasn’t working there anymore. We spoke to another associate at the store and she told us that she didn’t see anything in the system about our return and said she would start the process over again. She reassured us again that we would be getting a confirmation email and that we would be getting a chair delivered to us. We would be able to return the defected chair in the package it would come in and UPS would be picking it up. At this point 2 weeks have gone by and we still did not receive the email or a new chair in the mail. We called the store for the third time, and spoke to another associate, that associate said they would have to call someone else at the packaging facility and assured us that she would call us back. We never received a phone call back. At this point my wife and I were hopeless. We just spent 5K dollars on a dining room set and we were appalled at the service that we were given. We decided to call the generic customer service number because no one at the store was able to help us with our order. I spoke to a nice lady who pulled our order information up and made an excuse saying that the return was started but no one finalized the return. This led us to believe that the previous associates were lying to us. We were disgusted and proceeded to express our unfaithfulness with the customer service representative. She then put us on hold for about five minutes. When returning to the phone, she sounded just like the previous 3 pottery barn employees that we spoke to. She assured us our chair would be mailed out and an email would be sent to us confirming the delivery as well as a separate email from UPS to setup the return of the defected chair. I forced the associate to stay on the phone with me until I received a confirmation email since the previous experiences I had with past associates all claimed I would receive this email. After 15 minutes on hold we still didn’t receive the email and the customer service representative hung up on us. My wife and I have always dreamed of having a pottery barn dining room set in our newly built house. Although, after this experience we will never consider purchasing anything from pottery barn moving forward. Not 1 person was able to help us out from the store we purchased the set from all the way to 2 separate customer service representatives. So at this point I wanted to vent my frustration to anyone at a higher level with the company to express my terrible experience. I will share this experience with family and friends to prohibit them from going through the same experience I have and encourage them to purchase furniture from other places because it’s not worth the hassle to spend the type of money we did on something that came defected and we can’t return. The old adage you get what you pay for doesn’t correlate with pottery barn and I will never purchase furniture from your store again. I hope this summary does something to change the way your conducting business and breeds light into some loopholes within your company you can fix.

Alissa M: Please do NOT shop at Potterybarn. I have been trying to work with their customer service for over two months to receive a refund for a diffuser that I purchased that was delivered in an unusable format. I was initially upset at the product I received, but since have become exasperated and angry with customer service agents who ignore my messages, fail to follow up, provide different messages across agents, and a general lack of courtesy. I will not be shopping at Potterybarn ever again.

Andre Sadler: This will be my first and last time ever going to a pottery barn thanks to Michelle at this store. I went into this location to pick up an online order, just to find out they did not have what I ordered and what my card was charged for in stock. When I attempted to ask for help to make sure the charge would be reversed I was treated as if I was wasting Michelle’s time and did not belong in that store. So I will take “my kind” of money somewhere else where I am treated with kindness.

Carley Litchfield: This location is so hit or miss. Several of the regular employees are so rude (two in particular I know I'm going to be "bothering" when asking for help) A few are fantastic. Can't get consistency. Just called to inquire whether something was stocked in the store and was interrupted mid-sentence "I need to put you on hold"...and then I waited 5 minutes before hanging up. I'm a VERY regular customer and the lack customer service is super frustrating.

Teri Matzkin: Nice, classy store. Furniture is mostly for larger homes it seems fo me, but very nice. Great decorating things, like candles and table dressings. Bought one of the softest throws I've dyed owned heee. Best to come when they have their sales.

Brionne Griffin: I've been in to browse several times, but have yet to make a purchase. They have some gorgeous furniture and the most amazing fur blankets, but it's obviously a very pricey establishment. Also, I find it very irritating that a lot of their products don't have price tags. I found a few jewelry boxes I liked, but none of them had price stickers anywhere.

Rose Bailey: No AC on in the store, cashiers and workers up front goofing off loudly, and to top it off when checking out the cashier not even checking is out was barking orders about how to unload the cart.

Diane Stewart: Love my sectional. It is the most comfortable spot in my home. I'm upset I haven't been Shopping here sooner.

Ryan Peters: One of my favorite stores. Lots of great decor, toys, furniture, Wine, Beer, and tons of unique food items that change out on a pretty regular basis. You'll definitely have a fun time shopping every time you visit. They have a loyalty program that's pretty decent and ends up giving you discount coupons throughout the year. The furniture selection is reasonably priced and typically pretty high quality.

MkMG09: - big selection of different things from food, alcohol, kitchen Ware to cards, painting, and body Care - friendly staff that is helpful - prices are good - clean, organized layout - this place is awesome and one of my favorites to shop at - I would highly recommend this place

Edward Sibert: Went in last week to buy two nice bottles of wine for my fiancée. Didn't know anything about their wine and asked for help. A gentleman pointed out two bottles one said it was semi sweet, I told him didn't want sweet he said its not. Both wines were horrible, one was like sugar water with bubbles the other was just horrible and cost 22 plus tax. I called to complain and manager said well you opened them sorry. I told her I would write a review she said ok. I will never buy anything from here rude and no knowledge of their products....but they'll pretend they do.

Sharon: I went into this store to purchase a piece of wall art recently. Big, poster, red sale signs throughout the store, "Save 20%-50% off wall decor". I went to purchase wall decor item, I was told by manager the sale is for Members Only. The big, red poster signs did not state "for Members Only". She went and got a little, small black/white index card that states Members Only for wall decor sale. I accuse this company of deceptive advertising with the use of confusing, misleading & blatant untrue sale signs. ALL signs should read Members Only if this is who the sale is for. Filed VA State Attorney General Consumer complaint and BBB complaint. Can't stand companies that do this crap.

Lavonnia Johnson: You will always find something in this store for your home. There are many unique items to look at. You may just find what you are looking for.

Carla Ferguson (Your Bon Viveur): They always have the best items in stock from household items, to furniture, to gift able items, and a great variety of food, snacks and wines.

Francis Campbell: These stores are always an adventure to shop in as I never know what I'll find.Some are stocked with those hard to find specialty items you didnt know you needed and small imported items toucan find anywhere else. Some things are overpriced in my estimation but that's life now.Love the selection of spicy items I find here and the variety of German chocolate's my wife like. Those " nick nack" food items and teas, the wife likes, will keep me coming back.