Best Lamp Stores Washington Near Me

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1. Circa Lighting | Washington DC Showroom - Washington

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10 reviews
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Circa Lighting | Washington DC Showroom
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Address: 3323 Cady's Alley NW, Washington, DC 20007

Schedule: Closed ⋅ Opens 10AM

Telephone: (202) 342-1300

Business type: Lighting store

Circa Lighting | Washington DC Showroom: what do users think?
Ben Swift
Ben Swift: Lacy Forbes was incredibly patient, helpful, and knowledgeable. And did I mention exquisite taste? I will make my lighting selections and purchases here for my beach home next.
Wyorattler X
Wyorattler X: Circa Lighting Washington DC provided the best professional and timely service I could hope for in getting what I wanted. Erica and Benji where fantastic to work with! If the rest of their employees are half as friendly and professional as they where with helping me find what I was looking for then I believe you will be very satisfied.
Response: Thank you so much! We look forward to seeing you again soon!
Bo Bowman
Bo Bowman: Very dynamic presentation! Very responsive and ordering was painless. Quick delivery and easy install.
Jere Colcer
Jere Colcer: Lacy was very knowledgeable and professional! A true pleasure to work with.
Vicki Wilson
Vicki Wilson: Crazy good selections in lighting! All styles and varying in prices also. I would say they lean on the expensive end of pricing. The staff are very helpful and friendly. They have an online store. I recommend.
Response: Thank you, Vicki! We look forward to helping you in the future!

2. Illuminations Inc. (Studio by appointment only.) - Washington

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5 reviews
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Illuminations Inc. (Studio by appointment only.)
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Address: Studio by appointment only, 308 Florida Ave NW, Washington, DC 20001

Schedule: Closed ⋅ Opens 11AM

Telephone: (202) 783-4888

Business type: Lighting store

Illuminations Inc. (Studio by appointment only.): what do users think?
J. Rasheed
J. Rasheed: Prices not for the average person.
Deanne Marino
Deanne Marino: Great service

3. Gaylord's Lamps & Shades - Montgomery County

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25 reviews
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Gaylord's Lamps & Shades
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Address: 6931A Arlington Rd, Bethesda, MD 20814

Schedule: Closed ⋅ Opens 11AM

Telephone: (301) 986-9680

Business type: Lighting store

Gaylord's Lamps & Shades: what do users think?
Judith Henderson
Judith Henderson: Owner Mel at Gaylord’s was great in fixing a broken arm on my chandelier in rapid time and at a very reasonable price. For a month I had been unsuccessful in finding a repair shop in the greater Washington, D.C. area. When I called Mel, he knew exactly what had to be done. Complying with Covid restrictions, he offered to have me wait outside to do the repair right away rather than drop the light off and having to return. I really appreciated his excellent technical and customer friendly service. I would highly recommend his company (and I am a very demanding customer)!
Response: Thank you Mrs. Henderson! Mel is wonderful. And customer service and his business is very important to him. We appreciate the recognition and great photo! Hope to see you again soon.
Lauren Scott
Lauren Scott: Ann is extremely knowledgeable and helpful. She has a designer’s eye and really knows what she’s doing when it comes to lamps, shades and overall aesthetics. Seasoned and professional. Will be back!
Response: Thank you! We agree! Ann is wonderful and love that she has been part of the Gaylords family for 18 years.
Mara Seaforest
Mara Seaforest: I have been a customer at Gaylords since the 1970s, when I decorated my first house. Now, many houses, decorating projects, and learned lessons later, I return to them, knowing I will get the best results. I have always found them to be patient, helpful, and always pleasant.
Response: Thank you so much for taking the time to write! We value your patronage and loyalty.
JACK HOWARD
JACK HOWARD: What a great experience we had, a knowledgeable super helpful team, Huge selection and knowledgeable staff. so good we left and came back for more on the same day. 5 new shades later. Thanks for all the help.
Response: Thank you! We value your business and are glad we could help!
Matt Glasser
Matt Glasser: Disappointing: I took a lamp in for repair, and the woman at the front desk said “it’s bent and can’t be repaired.” I expressed doubt and she took it back to show the repair person, then came back with the same verdict. Back home, I took the lamp apart myself. Nothing was bent. A 59 cent washer solved the problem. I don’t know if the problem was incompetence or disinterest, but I had expected they would be willing and able to repair the lamp.
Response: Mr. Glasser, we are very disappointed to read this. We have addressed this with our staff and hope you give us another opportunity to serve you in the future.

4. Artisan Lamp - Merrifield

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17 reviews
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Artisan Lamp
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Address: 2711 Dorr Ave, Fairfax, VA 22031

Schedule: Closed ⋅ Opens 9AM

Telephone: (571) 282-3611

Business type: Lighting store

Artisan Lamp: what do users think?
I.H. KIM
I.H. KIM: Most pleasantly surprised with our experience ! He fixed our lamp in minutes n didn’t want to charge us as he said it was a simple repair We insisted to pay but he refused.
Response: Thank you for your visit and hope to see you soon. Cyrus
Chris E
Chris E: My movers broke four arms of my Schonbek chandelier. I was heartbroken since I had had it for 25 yrs. well artisan lamps fixed it. It is truly as good as new. They also placed it carefully in my car for me so I could get it home safely. They were professional, kind and I think the price was very reasonable AND they Did it in a half hour so I wouldn’t have to make the drive twice. Thanks, Artisan Lamp!!!
Bob P
Bob P: Artisan Lamp provides the skilled, and knowledgeable repairs and refurbishment of quality lighting fixtures of all kinds. Their warehouse/showroom is chock full of chandeliers, globes, shades and decorative glass for lighting. In addition they have some beautiful European antiques and collectibles on display.
Alex Dambach
Alex Dambach: It is like a fantasy land for people into cool lighting. I went in for a repair, and they took care of me quickly and were very friendly. While they repaired my antique, midcentury tension pole lamp, I checked out the amazing chandeliers and lamps. I wish I had a blank check (and a bigger place) to take all of their inventory home.
Maria Fox
Maria Fox: Made my day with their Honesty!!! I had been told by "an electrician " that my lamp needed rewiring. Brought it in, and it was fine. I was not even charged for checking it.
H May
H May: I called with my question and the gentleman told me to bring the light fixture in the same day. I took it in and received excellent service and guidance on what to do next. I appreciate his patience.

5. Alexandria Lighting + Design - Samuel Tucker

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74 reviews
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Alexandria Lighting + Design
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Address: 444 S Pickett St, Alexandria, VA 22304

Schedule: Closed ⋅ Opens 8AM

Telephone: (703) 548-2320

Business type: Lighting store

Alexandria Lighting + Design: what do users think?
Phil Klein
Phil Klein: I was in there to get a light fixed. I was listening to a customer say she was 99 years old and a light she had installed awhile back and she could not change the light. The gentleman behind the desk was so nice to her and said I will come over and fix your light for you. He was such a fine person and treated her so well. We need more people like this treating elderly with respect and kindness.
John Kilduff
John Kilduff: We were pleasantly surprised at this store. While it looked like many other commercial electric supply shops they had real expertise in design. Joshua walked us through a selection process to find 2 perfect vanity lights for our bathroom renovations. He was much more service oriented than we ever expected to find.
George H
George H: Great customer experience. Went there today and was able to find the right lighting fixture. Got great service. Staff is knowledgeable and helpful. Helped me narrow down and make a selection. Addressed technical questions. Honestly, the perfect customer experience.
Brian Copes
Brian Copes: Found this place on google and I decided to check it out today. Plenty of spots to park so it already provided me with a good impression. I went in thinking I was going to buy a new light fixture, but instead I received pure genuine customer service. The sales associate took the time to just listen and then provided me with excellent advice and guidance. I was impressed that the individual was perfectly okay with me not buying something from the store. No hard sales tactics at all which was refreshing. Honestly, when I do need another light fixture I will definitely be coming back to this store. If you are looking for a professional lighting design advice and a wide range of light fixtures please stop by this store! They offer superior customer service in comparison to other lighting stores I have been to prior.
Tyrance Branch
Tyrance Branch: Very friendly they have all the lights you need
Response: Thank you Tyrance for your review. We aim to help wvery customer with knowledge, patience and respect. We're curious, could we have done anything differently to receive a 5 star rating instead of 4?
Laeticia K
Laeticia K: Very disappointing ! Came in during the week in hope of finding pendant lights for one of my projects and the staff completely ignored me. It almost felt like my presence was bothering them. A dry hello, zero acknowledgment of what I was potentially looking for, not even a 'have a nice day' as I was making my way out. Will never be back
Dean Webb
Dean Webb: We were looking for a special bulb. They had it and enough to fill our request. They are the electrical place with excellent customer service.
Nivosoa Robjhon
Nivosoa Robjhon: Worst customer service. We placed an order on May 4, 30 days later we still do not have our light kit for ceiling fan. We called, came to the store, sent an email to inquire about the status of our order, cancel our order, request our refund ... no follow up to date. Very disappointed about the experience. Purchased the items elsewhere, arrived within few days. If you care about customer service, promptness, then stay away from this store. If you are fine with waiting, not getting an update from the store, then by all means, they are good at that.

6. Burgess Lighting - Forestville

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54 reviews
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Burgess Lighting
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Address: 3601 Forestville Rd, Forestville, MD 20747

Schedule: Closed ⋅ Opens 9:30AM

Telephone: (301) 568-8000

Business type: Lighting store

Burgess Lighting: what do users think?
ecorachel
ecorachel: Burgess lighting is a wonderful showroom with very helpful staff, especially Marilyn, the showroom manager who has helped us multiple times. We purchased a beautiful Hubbardton Forge chandelier here and they have helped us over the years. Always with a smile, and never pushy. I love this showroom and highly recommend!
Response: Thank you! It was a pleasure working with you.
Luther Henry
Luther Henry: I purchased sconces and other lights for my home and received the best customer service you could ever ask for. My lights were back ordered and Mary called me weekly with status. In a day where customer service lacks Burgess Lighting went above and beyond. I highly recommend this establishment for all of your lighting needs
Kimmy
Kimmy: Beautiful lights. Lots of choices. The staff was very sweet and helpful. The prices were a little high for my liking but it seemed to be worth it.
XaQaRa EquinoX
XaQaRa EquinoX: Bright, lol. Received service as soon as I entered the store. Unique lamp, yet they had the bulb. I was happy with the service and the price. Spent $5.00 at a thrift store for the lamp and almost 5.00 for the unique bulb from Burgess Lighting. Lamp and bulb work perfectly. And, they have some awesome light fixtures !!
Krsna Griffiths
Krsna Griffiths: Great customer service and a wide range of lighting fixtures for all your needs.
Sawanto Talley
Sawanto Talley: The light fixture inside was nice had to purchase for me to remodel my home
Deborah Watts
Deborah Watts: I couldn’t be more pleased with the service I received from Burgess Lighting. They made a daunting task of trying to find a low profile ceiling fan with flair and style; quick and easy. They not only assisted me with several choices to choose from, but also aided me in helping to find good reliable, professional electricians to make my selection from. Thank you again for making my experience enjoyable. I highly recommend Burgess Lighting. Charles and Courtney you rock 😁
Response: Deborah, Thank you for being such a great customer. We appreciate the review and your business.

7. Lamps Unlimited - McLean

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33 reviews
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Lamps Unlimited
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Address: 1362 Chain Bridge Rd, McLean, VA 22101

Schedule: Closed ⋅ Opens 9AM

Telephone: (703) 827-0090

Business type: Lighting store

Lamps Unlimited: what do users think?
Katherine Kirkland
Katherine Kirkland: Bought a new ceiling fan with a light. Just beautiful and the service was friendly and helpful. Much nicer than the builder specials at the big box stores.
Response: Hi Katherine! We really appreciate the review, love hearing feedback from our customers. Glad you’re enjoying your ceiling fan! Hope to see you again!
Carol Scott
Carol Scott: Great selection of lamps. Staff very helpful and friendly.
Eric Desel
Eric Desel: Margret was very rude and abrasive on the phone. No help at all
Peggy Crockett
Peggy Crockett: August 30, 2013 This place is the best! Took my desk lamp in which had been in storage. Told the man I did not think it worked and asked if he could fix it. He plugged it in- and it worked, so he proceeded to tighten the many screws on it as it was wobbly, also the shade was metal so he tightened those small screws - then he special ordered candlestick covers for it in the color I liked- and then asked if I needed bulbs for it- which I did- so he put those in. When I asked him what I owed him, he said "nothing". I insisted on paying him something- and he suggested that if I wanted to part with my money, that I donate to a charitable organization that had a box on his counter- so I did. I will DEFINITELY go back- obviously to pick up my candlestick covers but also to potentially buy something from the vast selection of lampshades, finials, existing lamps, ceiling medallions - and they can make a lamp from any container, statue, piece of art- even a golf bag! I have not seen service like this in Washington since I left Atlanta- plus the gentleman was very humorous. This place and the people in it are gems!

8. The Lamplighter - Jefferson Houston

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30 reviews
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The Lamplighter
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Address: 1207 King St, Alexandria, VA 22314

Schedule: Closed ⋅ Opens 10AM

Business type: Lighting store

The Lamplighter: what do users think?
Jenny Fischer
Jenny Fischer: Great mom-n-pop store with friendly and professional consultation. They also have a great amount of different shades and individual parts for all kinds of lamps. Highly recommend! Support your local businesses!
Lindsey Wallen
Lindsey Wallen: Fantastic service and such a nice family. I brought in a car part that I wanted to be transformed into a lamp, and they made it happen quickly. I am so happy with the finished product. Throughout the process they educated me on lamp speak. Couldn’t recommend a better place to go for any of your lamp needs. A big thanks again.
Emily Perrottet (Emily)
Emily Perrottet (Emily): They did a great job fixing our lamp! I wish I could explain what was wrong exactly, but can say we were offered 3 options to fix it with costs associated. I appreciated that they explained each option and what the result would be. We had a lamp that was built to dim, but since we weren’t using this function we opted to a less expensive fix that 3 way lighting options. Much appreciated. Thanks!
Jennifer Aggas
Jennifer Aggas: We brought a picture of the lamps we were hoping to find a shade for and got an expert opinion that ended up being just what we needed for a reasonable price! I couldn’t recommend this place enough!
Nicole Romano
Nicole Romano: Really great shop in Alexandria. We brought our antique lamp for new wiring and they also fixed a faulty switch.

9. Ferguson Bath, Kitchen & Lighting Gallery - Washington

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29 reviews
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Ferguson Bath, Kitchen & Lighting Gallery
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Address: 5225 Wisconsin Ave NW #100, Washington, DC 20015

Schedule: Closed ⋅ Opens 9AM

Telephone: (202) 567-5656

Business type: Lighting store

Ferguson Bath, Kitchen & Lighting Gallery: what do users think?
mikki freidkin
mikki freidkin: Excellent experience. I’ve been working on building a home and I have found Ferguson to have an exceptional selection at fair prices. Their entire staff is amazingly helpful and knowledgeable. I have had Andrew Thompson helping me most frequently. He has the patience of a saint and works hard to get me the best item for my lifestyle. He also has never forgotten to take advantage of promotions that can save me money. If I could give him 10 stars I would.
Response: Mikki, thank you for the 5-star review of our Washington Showroom. We are pleased to hear Andrew and the entire staff provided you with helpful and knowledgeable customer service throughout the process of building a home. While we agree 10-stars would be great, Google won't let us go that far beyond, but we'll continue providing 10-star service. Until next time.
Charrese Edwards
Charrese Edwards: I took the time to go into the Fergusons over on Wisconsin where I met with one of the sales people named Tempe. I spent a couple of hours in there looking for several items and making selections, Tempe said she would get back to me by the next day at the latest with some quotes. I did not hear from her so I followed up a few days later with an email, she didn’t respond so I called and left a message, she didn’t respond so I called and spoke to somebody else and she said that she would get Tempe to respond and she still never did. Not exactly what I call good customer service. I drove all the way out to the Rockville store and met with the sales person there, Dixon, and had a fantastic experience. Ferguson should be happy that I just didn’t decide to go somewhere else completely based on the extremely poor service that I got from the Wisconsin Ave store.
Response: Charrese, thank you for sharing your experience with us, and thank you for your dedication to Ferguson. We apologize that your first experience didn't accurately display our commitment to customer service. It is always our hopes that each and every person entering the showroom has a positive experience and leaves feeling satisfied, with no questions left unanswered. I'd like the opportunity to discuss your experience with us at the Wisconsin Ave showroom and rectify it. Please reach out to me at your earliest convenience at (202)-567-5656 or Megan.Gillis@ferguson.com - Megan Gillis, Showroom Manager
Selena Belluscio
Selena Belluscio: I cannot say enough wonderful things about our experience with Tayler Bordes. She went above and beyond every step of the way. Not only is she pleasant, courteous and professional but she knows her stuff and we appreciated her input on selections for our new home. We will not hesitate to contact Tayler Bordes for anything we can purchase through Ferguson. I look forward to working with her again.
Response: Thank you for writing a positive review of our Ferguson Bath, Kitchen & Lighting Gallery in Washington, D.C. We're glad to hear Tayler provided you with excellent customer service that was above and beyond expectations. Thank you for your business and we hope to see you in-store again soon.
Meredith Cross
Meredith Cross: Keni Jones has helped me on two visits, and she is remarkable. The first time a couple weeks ago I went in to look at new refrigerators because mine (purchased by my builder at another dealer about 8 months ago) was requiring too many repairs. She offered to help me find out how to get it replaced by the dealer for free. That is now happening. Saving $12,000. She didn’t need to help me. She just seems to want to help. Today I went to replace some lights. They have a beautiful selection. I bought a lot of light fixtures with help from Tayler Bordes at the same store in the Fall of 2018. She was fantastically helpful and the lights are great. Today I was there shortly before closing with no appointment. Keni Jones helped me order what I wanted and gave me great advice. I’m a huge fan of Ferguson’s and so glad they opened near DC Chevy Chase!
Response: Hi Meredith - Thank you for sharing your world-class experience when working with our Bath, Kitchen & Lighting Gallery in D.C. We're glad to hear that Keni was able to get your refrigerator replaced by the dealer at no cost to you. We also enjoyed hearing how Tayler helped you select new light fixtures. We'll be sure to share your positive feedback with Keni, Tayler and the team in D.C. Thank you for your business!
Tamar Khachaturian
Tamar Khachaturian: Tayler Bordes is the ultimate professional! She is extremely knowledgeable about a variety of products and is also very helpful, for example with researching items specific to her clients’ needs. She is professional and courteous and prompt and pleasant and anyone would be so lucky to have the privilege of working with her!
Response: We appreciate your positive comments, Tamar! Thank you for your business and we will recognize Tayler and the team in Washington D.C. who contributed to your wonderful experience.
mt mtm
mt mtm: Brienna Sawyer has very naturally become our main contact at Ferguson (Friendship Hgts, DC), and we consider ourselves most fortunate. Being in the midst of renovations, Brienna has been patient in listening to our needs and offering constructive solutions, including researching items that may work for us. She has not only been enthusiastic with helping us in the showroom but over the phone and via email as well. We are so appreciative of all of her kind and thorough assistance!
Response: Thank you for the great review of Brienna and our Washington DC location. We're happy to hear that you've enjoyed working with Brienna during your renovation. We look forward to continuing to assist you.
Hanna chakarji
Hanna chakarji: Better prices than you would expect, I was looking for a light for my bathroom, one thatgoes on the wall. Found some beautiful chrome polished triple light. Was the same price as the junk on eBay. They did not have it in stock at Bethesda but they did have it in Richmond, I paid for it at around 3 PM and it was at my home the next day. Awesome place very high-quality items.
Response: Hanna, thank you for the 5-star review. We take pride in providing our customers with helpful, friendly, and accommodating service. We’re happy to hear that our team was able to track down the light you needed and get it to you promptly. We look forward to seeing you again.
S Wright
S Wright: Our representative Keni Jones has provided us with outstanding customer service. She returns our calls immediately. She is always willing to research any product on our wish list, answers all questions and solve any problems we may have. Keni is extremely knowledgeable and professional, and has helped us reach important decisions regarding our extensive home renovation.
Response: Thanks for sharing about your world-class experience when visiting our Ferguson Bath, Kitchen & Lighting Gallery in D.C. We love hearing that our product expert, Keni, assisted you in making important decisions related to your home renovation and provided outstanding customer service. We'll be sure to share your glowing review with Keni and the team in D.C. Thank you for your business!

10. west elm - Washington

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171 reviews
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west elm
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Address: 1728 14th St NW, Washington, DC 20009

Schedule: Closed ⋅ Opens 10AM

Telephone: (202) 986-2165

Business type: Lighting store

west elm: what do users think?
Stacy Lemery
Stacy Lemery: Having a West Elm accessible to bus and metro lines is great for residents of the DC area. There is always lots more online, but being able to see the quality of bedding, furniture, etc in person makes a big difference. I have purchased a bed, bedding, hallway shelving, a shoe rack, curtains, candle holders, and other decor from West Elm.
Eric Overton
Eric Overton: Staff at this store were basically useless and didn’t seem to know much about the products for sale. Fortunately, I was only there to test a floor model before buying online. Shipping was fast with only two weeks between purchase and delivery. Delivery dudes were both prompt and chill.
Geneva
Geneva: I was wary of buying from this store based on some of the reviews here; however, after a year of searching for the right sectional, I found the perfect one for me at West Elm. I received good service from the store. The sales person was very clear that my sectional - which I bought in November for a nice discount - would not arrive until early January. As promised, I got calls and emails from the delivery department the second week of January and was able to schedule a date that worked for me. The two delivery guys were amazing - they had to maneuver their big truck down a narrow alley to get to the loading dock. They were professional and efficient and out of my apartment in less than 15 minutes. The sectional is exactly what I wanted and so comfortable.
Jonathan Mullen
Jonathan Mullen: Some nice stuff. Seems overpriced for what it is. Similar to Crate and Barrel.Joybird is just down the street and offers higher quality furniture at a better price.
Annapurna Mitra
Annapurna Mitra: The worst delivery experience I have encountered. I ordered a dining table and four chairs, with in-home delivery. The chairs were sent via UPS, not assembled, and with no explanation despite paying $250 for in-home delivery. I live alone, and there are 7 pages of assembly instructions requiring two people. I have no way of doing this, and am left with a living room like a furniture warehouse. On the other hand, the dining table, which was ready 10 days ago, and I had asked the customer service to wait and schedule an appointment for all items together is yet to arrive. I cannot find a way to schedule anything on the website, and on the phone I can not find a way to talk to a human being. I have received no response to my email. If I could give zero stars I would.

11. Ferguson Bath, Kitchen & Lighting Gallery - Springfield

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98 reviews
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Ferguson Bath, Kitchen & Lighting Gallery
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Address: 5650 General Washington Dr Ste D, Alexandria, VA 22312

Schedule: Closed ⋅ Opens 9AM

Telephone: (703) 658-1000

Business type: Lighting store

Ferguson Bath, Kitchen & Lighting Gallery: what do users think?
Shawna Gann
Shawna Gann: Not a bad showroom, but I wished that the tags were marked with the brands/manufacturers. While there were lots of chandeliers, we were on the hunt for single sconces for our home bar and only found lights for bathroom vanities and a handful of outdoor sconces. Prices didn’t seem astronomical, so that’s good, but we didn’t find what we were looking for, unfortunately. If you use Google maps to arrive, make sure you drive around to the front, especially if you’re coming off of I-395. Google led us to the back of the building.
Response: Shawna, thank you for sharing your feedback, we will take this back to the team to ensure we are providing all customers with a 5-star experience from start to finish. We hope to see you again in the future.
Carrie Tucker
Carrie Tucker: Bernie Koehle is a super sleuth. He took the time and energy necessary to track down a solution to my minor (but major to me) plumbing need. Excellent customer service from the time I stepped into the door and spoke to the lovely woman at the front desk to the time Bernie found a solution and ordered the part that I needed. I highly recommend and will be back for any future plumbing or remodeling needs that I may have. Thank you.
Response: Carrie, thank you for the 5-star review and recommendation. We are happy to hear that Bernie provided you with excellent service in finding a solution to your plumbing needs. See you next time.
Marybeth Evans
Marybeth Evans: I am extremely disappointed with Ferguson. Your scheduling is horrendous. I’m an Interior Designer and I’ve tried to make an appointment several times to bring a client in. I have purchased a lot from Ferguson. No one calls me back and the scheduler has not been available the FOUR times I’ve called.. Customer service is not acceptable. I need an appointment and have been unable to schedule . Extremely disappointed and frustrated. Your product is excellent but I cannot sell it if it’s impossible to make an appointment .
Response: Thank you, Marybeth, for taking the time to share your review and feedback with us. We look to provide the best experience to all of our customers, and we clearly missed the mark during your appointment scheduling experience. I would like the opportunity to speak with you directly so we can make this right and get your appointment finalized. Please contact me, Danielle Stockton, Branch Manager - Danielle.Stockton@Ferguson.com
Melissa Mattis
Melissa Mattis: Save your gas and just look online, then buy elsewhere. They are overpriced compared to competitors (sometimes $100+ dollar difference). Their website is pretty handy. In person, I’ve never had such non-existent customer service. Went on a Friday at 11am, and they weren’t busy. No one couldn’t be bothered to even say hello to me and I stayed almost an hour.
Response: Thank you for sharing your experience with us, Melissa. Providing excellent customer service is our priority and it’s clear in this instance we missed the mark. Please accept our apologies. We'd like to help resolve this and maintain our relationship. To make things right, could you please send your contact information and any further details to our Showroom Manager at Danielle.Stockton@Ferguson.com? We want to look into this ASAP. Thank you.
Valerie DeThomas
Valerie DeThomas: No customer service. Not interested in your business. Recommend you go elsewhere. Went to check out TOTO built-in toilet/bidets. Explained that I had questions about different features, etc (some of those toilets are in the thousands of dollars, so yes, I have questions). After some time, the front desk associate printed stuff from their website (at least she recognised my presence!) although I have access to internet and can read things on their website. Two other people (supposedly sales personnel - they were sitting at desks, reading stuff) were not interested in me at all. Didn’t even make eye contact when I approached them. One of them reluctantly tried answering my questions but was completely disinterested in engaging with me, and ultimately did not provide ANY helpful information. I guess I’ll be going to W.T.Weaver & Sons.
Response: Thank you for sharing your recent experience, Valerie. We understand your frustration with the lack of customer service that you have received. We aim for every customer to receive helpful and friendly service during their visit, and we appreciate you letting us know this occurred so that we can ensure it does not happen again. I would like the opportunity to apologize directly, as well as to discuss anything we can do to earn your business back in the future. Please contact me, Danielle Stockton, Showroom Manager, at Danielle.Stockton@Ferguson.com.
Daniel L Williams
Daniel L Williams: The show room was impressive. The receptionist was wonderful and pleasant. We did find what we wanted on this trip with my Design Consultant. Remember to make an appointment!
Response: Thank you, Daniel, for the 5-star review. We love to hear that you had a great experience during your appointment, and we look forward to assisting with your future design projects.
Dan McKenrick
Dan McKenrick: They did not have in stock the part I needed but they wrote down the part number to help me locate it elsewhere. A+ service, Friendly Courteous service.
Response: Dan, thank you for the 5-star review. We are happy to hear that you received the information you needed along with great customer service. We look forward to seeing you again soon here.
Tanisha Taylor (TaniTay)
Tanisha Taylor (TaniTay): Tyler was extremely helpful and efficient. We came in with a picture of an item we needed and he helped us find it and order more.
Response: We love to hear about when our customers receive helpful and efficient service, Tanisha. Thank you for sharing your 5-star review with us. We will be sure to recognize Tyler for his amazing service, and we look forward to seeing you next time.
Scott Ableman
Scott Ableman: Great resource for figuring out what you want, and the people are very knowledgeable. If you need custom cabinetry, they are experts.
Gloria E
Gloria E: I have bought a lot of things from Ferguson over the past year. For the most part I did not encounter any issues with the items that I purchased. The issue that I encountered recently involved a bathtub that was delivered on April 5th and was to be moved from the garage to my bathroom on May 4th. I did not notice when the tub arrived that they was a crack in the tub. From the way that the tub was wrapped I would not have noticed it. I called and emailed Ferguson Rep to let them know that the tub was cracked and she checked to see what could be done. The final response was that I still needed to pay $1334 for a new tub. Very difficult to pay for a new tub when I did not damage the one that is in my garage. All who are buying from Ferguson, check everything on arrival because either at 30-days you will still be required to pay for whatever was damaged in shipping.
Response: Hi Gloria - thank you for sharing your review and feedback with us here. We appreciate you taking the time to speak with our team further regarding your tub, as we strive for every customer to have a 5-star experience from selection to installation. We strongly recommend every guest inspects all delivered items within 48-hours so that we can identify any possible damage and work with our vendors to get a replacement at no cost, but with the amount of time that passed with no damage recorded, we are not able to file a claim to cover a replacement. Please contact me directly if you have any questions, or if you need any assistance, Ken Ferro, Branch Manager - Ken.Ferro@Ferguson.com

12. Dominion Electric Supply - Arlington

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Dominion Electric Supply
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Address: 5053 Lee Hwy, Arlington, VA 22207

Schedule: Open ⋅ Closes 4PM

Telephone: (703) 536-4400

Business type: Lighting store

Dominion Electric Supply: what do users think?
Ilya D
Ilya D: Gave a call to ask for a very specific product usecase not related to electrical, but requiring similar components. I spoke to a tech named Rolando who was incredibly helpful, courteous and knowledgeable and was able to get me two part numbers I needed quickly, and route me to their availability in Chantilly, where I am going to be on my way to now in order to get the product. Very satisfied with my experience calling.
Chris Patton
Chris Patton: They have the best looking lights in the show room, and the staff is able to walk you through the process. I thought i would like something and after discussing the situation, i ended up with something else that i love. my business has also used them for the purchase of industrial lighting. The pricing was very good, and the quick turnaround made the difference.
Bernie Baskin
Bernie Baskin: Great shop. Retail arm is terrific. Parts is slooooow. Just prepare to wait for a while.
Luke Salazar
Luke Salazar: A great place to shop for electrical parts. Although the counter closes at 3pm the showroom floor assistant helped me the best she could. I appreciate the help, kindness and knowledge of the employees.
Response: Thanks, Luke! We're so glad we were able to help in any way we could. We hope to see you again soon!
Ed Skinner
Ed Skinner: Professional electrical supply. Reasonable prices. Know what you want, and call ahead to have will call order picked and ready for pickup. DIY customers can buy here, but, it is best if you know your electrical parts vocabulary, and can find item descriptions on the web. Questions about electrical code may get answered if the counter queue is shallow, but, otherwise, you should know the part numbers, quantities, and characteristics. Example, "I want some wire to fix a lamp," in electrical terms is "8 feet of 14-2, stranded, copper zip-cord /lamp cord, clear or beige rubber or plastic coated."

13. Lamp Repair - Kensington

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Address: 3740 Howard Ave, Kensington, MD 20895

Schedule: Closed ⋅ Opens 11AM

Telephone: (202) 277-7763

Business type: Lighting store

Lamp Repair: what do users think?
Jeremy T
Jeremy T: Brought 9 lamps here for various repairs. In some cases it was the socket, switch, or cord (see photos). All repairs were done quickly and the lamps work perfectly now. Prices were reasonable and it’s nice to be able to save the lamps and continue to use them.
Response: Thank you!!
Remo Geiko
Remo Geiko: The lamp was rewired and back to me in less than 48 hours. Great experience!
Louise Shelley
Louise Shelley: fixed my lamp quickly and well. Very agreeable to work with. Charming locale.
John Cosgrove
John Cosgrove: Very good work repairing an old lamp. Adorable also
Jim Pront
Jim Pront: Very experience in repairing lamps. Fast service!

14. Dulles Electric Supply Lighting Showroom - Sterling

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Dulles Electric Supply Lighting Showroom
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Address: 22570 Shaw Rd, Sterling, VA 20166

Schedule: Closed ⋅ Opens 9AM

Telephone: (703) 450-5700

Business type: Lighting store

Dulles Electric Supply Lighting Showroom: what do users think?
Lorraine Biondi Austin
Lorraine Biondi Austin: Thank you, Mirko, once again for your expertise, creativity, and diligence in making our latest project come to life. We had a time line with our contractor and I appreciate you going the extra mile to make it happen. The lighted pathways through our gardens are magical. Whenever and whatever we are doing, you exceed my expectations!
Sanket Pandit
Sanket Pandit: Largest collection of lamps and knowledgeable sales people.
Michael Pietsch
Michael Pietsch: Kimberley was my sales lady she’s the bomb super super super helpful.
Vernessa Medina
Vernessa Medina: Visited the showroom at 5pm and staff was sitting around not willing to help us. We asked about a 3k chandelier and the salesman disappeared on us. We will order online with another company because of the lack of customer service. They have obviously clocked out before 6pm closure. I gave them one star because of the showroom only.
Amanda Wolfe
Amanda Wolfe: A wonderful group to work with. They go above and beyond to help you!
Tara Henson
Tara Henson: Kimberly Brooke was absolutely phenomenal in assisting us with lighting for our new home build. We had champagne dreams on a beer budget and her selections were spot on with our style and price range. She was very responsive via e-mail communications as well. A true professional and a pleasure to work with, highly recommend!
Robert Dudley
Robert Dudley: Very rude staff that focused on selling me something expensive, and no other options! If you have a showroom I would like to see what you have to offer. They just left me there…
Mydeen Yussouf
Mydeen Yussouf: Usually great customer service. And they have wires that were out of stock in big box stores.

15. Ballard Designs Tysons Corner - Fairfax County

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Ballard Designs Tysons Corner
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Address: 8084 Tysons Corner Center, Tysons, VA 22102

Schedule: Closed ⋅ Opens 10AM

Telephone: (571) 341-5391

Business type: Lighting store

Ballard Designs Tysons Corner: what do users think?
Charles-Stephen Laubhouet
Charles-Stephen Laubhouet: To be fair, i found it very similar to pottery barn store. I liked it tho, i was greeted as soon as I came .
pat shipman
pat shipman: Okay they really have some nice things I found thanks so much 😊
Response: We're so glad you enjoyed your visit! We'll be here in the future if you want to stop by again. 😉
Patrick South
Patrick South: I wouldn’t not recommend shopping here. We bought a new home and loved many of the designs at Ballard. We ordered two chairs that were set to take ~3 months to be delivered. After 3 months, we were notified they were delayed a month... then they suddenly shipped...then they were delayed another 2 months...then they were shipped again. I have no idea where these chairs are, despite being charged, and my sales rep at the Ballard store in Tysons has long forgotten about us. I’ve sent 3 emails and can’t get a response as to where my chairs are. VERY poor customer experience for the prices here.
Response: Patrick, we're truly sorry for the frustration and that your order hasn't arrived yet! We'll be more than happy to look into what's going on with it! Send us an email to bdsocialcare@ballarddesigns.net with your order info, so we can assist!
Denise Johnson
Denise Johnson: My experience at Ballard Designs has been the opposite of the previous reviewers. I was greeted at the door almost immediately- but given some time to make my way around the store and look at everything. I appreciated not being bombarded by the sales team. When I had a question- it was quick and easy to find an associate. There was also an employee at the register- making it a breeze to be rung up. I will definitely be returning here for future purchases. Thanks for excellent service!
Jami Jensen
Jami Jensen: Visited the store today to purchase a couch and the customer service was incredible. The staff was helpful and knowledgeable without being overwhelming. They were patient with our children and really gave us incredible service. We will definitely be returning in the future!
Response: We're very happy to see you enjoyed your experience at our store. We can't wait for you to return!
Phillip Maruska
Phillip Maruska: Super selections. Staff was very helpful. They coordinated my entire bedroom. Will be back for sure.
Helen Zissios
Helen Zissios: I ordered lots of furniture and everything came in perfectly. Nick was great! Now I have my daughter in law hooked. We love Ballard.

16. west elm - Merrifield

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west elm
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Address: 2921 District Ave Ste 100, Fairfax, VA 22031

Schedule: Closed ⋅ Opens 10AM

Telephone: (571) 395-8660

Business type: Lighting store

west elm: what do users think?
Seda Yildirim Babakiray
Seda Yildirim Babakiray: Long story short: West Elm is not capable of cancelling an order. I ordered a chair on Jan 3rd with estimated delivery date in Feb. They postponed the delivery date 5 times. I have been asking them to cancel my order for the last 3 months but they are lying to my face that it will be shipped in the next 2 weeks. And they can not cancel the order because it is fulfilled and it is in the container (for the last 4 months!!!). I had the worst customer experience. The next estimated delivery date is June 29th and when I told them I am not home and refuse this shipment customer representative offered “I should kindly ask my neighbour to return the product”. They are a joke. I’ll not shop here again (never ever!). I have never been treated such poorly as a customer. Now it is my mission to spread the word! Before you ask my order number is: Order Number: 320032154678 . Please cancel my ORDER
Shannon
Shannon: Called the store. Employee was still having a conversation with someone else and was laughing. I inquired about something in stock and shipping. I got some answers, but also a ton of attitude. No wonder why this store gets terrible reviews. Needless to say I will be buying elsewhere.
Hogai Aryoubi
Hogai Aryoubi: I returned an item in January 2022 and I still have not received a refund 4 months later. Very bad quality furniture for the price. Avoid this store
Kristina D.
Kristina D.: Back in mid February sold me a couch claiming it would arrive in no later than 2-4 weeks. That is what led me to purchase. Months later, no couch, stuck in distribution, no returns available. The staff at this location are misinformed and/or omitting information for the sake of a sale. It’s been an extreme hassle to get help from customer service.
Saraswathi Gautham
Saraswathi Gautham: Worst furniture shopping experience I’ve had and I just furnished an entire house. I went into to purchase a side table and lamps. They were being gifted by my father and when making a payment we were told he couldn’t complete the transaction with an international credit card. The sales person recommended we make the purchase by buying a gift card and using that to place the order. After charging us for the gift card and placing the order she tells us we were also charged a $150 for shipping. As I didn’t want to pay $150 shipping for just an end table I asked to change the order items and I was told I could cancel my order but not change the order. I would also only get a refund in the form of a gift card and even though the items I was changing my order to were coming out to $200 lesser than what I was being charged for I wouldn’t get a refund for the difference but just a store credit for the amount of my original purchase which the sales agent charged without fully going over the breakdown. Till now I have had to talk to 3 people to even get to the point of them telling me that I would only get a gift card with each person saying it was a mistake the store made but not offering up any real solutions. Add to all this that they have mentioned all this only via email and have not provided any receipt for the order cancellation or the new gift card issue. I’m accepting the gift card issue ( still pending actually receiving it) only as a last resort to make sure I don’t lose all my money. This transaction has felt like nothing more than an entrapment to get my money without anything to show for it. Absolutely horrendous experience. Completely unhelpful and careless sales and management at the store and customer service that’s been frustrating to deal with
Isidor Dimitrijevic
Isidor Dimitrijevic: This business is fraud. After waiting four months for my set of nightstands to arrive, they managed to sent only one of the two and guess what!? It was broken. After couple of tries with their phone support or store manager Kevin to fix shipping issue, i decided to cancel order and return broken night stand without waiting for the 2nd nightstand to arrive at my house. Guess what?! I’m still waiting for my refund, it’s been whole month already. If you all respect your money think twice before making purchase at this fraudulent, slow and extremely unprofessional business.

17. west elm - North Bethesda

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55 reviews
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west elm
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Address: 951 Rose Ave #104, North Bethesda, MD 20852

Schedule: Closed ⋅ Opens 10AM

Telephone: (301) 230-7630

Business type: Lighting store

west elm: what do users think?
Chanpen Tee
Chanpen Tee: It is nice and well organized here. There are a lot of furniture here.
Amina Rogers
Amina Rogers: Thanks to Keisha for helping me find and play with the Jules drop leaf table (and the two floor sample Baltimore dining chairs), Cole for a seamless check out, and Jocelyn (sp?) for her help in picking up all the furniture. Had a great experience and the table was delivered to the store 2 weeks earlier than was promised so that was the cherry on top. Appreciate you all and loving my dining set.
Susan Louis
Susan Louis: I never been in store before . Just be aware this is just a high end ikea . I bought a table and 8 chairs . I paid extra for assembly assuming they would do it all . The table came with two guys who assembled . The 8 chair came via UPS unassembled !!!! Quality is just above IKEA Never shop here again
Isidor Dimitrijevic
Isidor Dimitrijevic: Finally picked damaged item. 4.5 months waiting for half of my order to arrive at the store, second half got back-ordered even though it’s same pair of nightstands. Worse e-shopping experience by far, store poorly managed had to go 4 times to the store. Ridiculous how bad this brand is.
Romona Foster
Romona Foster: This West Elm just opened, so they were still getting things together, but they made sure they provided excellent service anyway. Loved the space and environment as well.
wanphen Tee
wanphen Tee: Big showroom.
Ginny Thomas
Ginny Thomas: Loved everything about my experience- Kevin was super helpful to quickly get us exactly what we needed in a short amount of time. I really appreciated his helpfulness, expertise and understanding. Thank you Kevin and West Elm!

18. Pottery Barn - Montgomery County

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112 reviews
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Pottery Barn
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Address: 4750 Bethesda Ave Ste 31, Bethesda, MD 20814

Schedule: Closed ⋅ Opens 10AM

Telephone: (301) 654-1598

Business type: Lighting store

Pottery Barn: what do users think?
Bryan Riley
Bryan Riley: Like most of the other one star reviews I had a bad customer service experience. I was trying to get a vase and the woman that helped me acted as if I had a contagious condition and tried to rush me out of the store. Maybe someone needs to contact corporate.....
Yicela Alvarado
Yicela Alvarado: If I could give 0 stars I would, Barbara the sales representative clearly is racist. She failed to display minimal customer service engagement with my simple request as a paying customer. I spent over $500 but most likely will not be back. Thanks Pottery Barn!
Joseph Moeller
Joseph Moeller: The posted hours seem to be incorrect. The store closed at 7pm or earlier on a Tuesday night, and the salesperson inside shook her head and walked away when she saw customers knocking on the door to get her attention.
Scott Wagner
Scott Wagner: Rather poor customer service, considering a reputable product like Pottery Barn. A lot of ignoring salespeople, with some not even bothered to look up from their cell phones.
Loni Cohen
Loni Cohen: My husband and I went to Pottery Barn this morning with our toddler in tow. We had a fairly clear idea of what we wanted in a living room set and the budget we wanted to stick to. This was the 7th furniture store we visited and finally found just what we were looking for. PROS: This location has two floors with a good number of sofa sets available to test drive and numerous options for fabric. We loved having the ability to customize the furniture to make it exactly what we were looking for at a price we could feel good about (different fabrics have different price tags). We were assisted by Kassie, who was very personable, professional, and extremely helpful. She made the experience of customizing the living room set easy, enjoyable, and kept us in our budget! We will definitely work with her for all of our future purchases. CONS: Yes, this gorgeous furniture comes with a price tag (you get what you pay for, right?), BUT we were very lucky to purchase during a 25% off promotion, which made the price very affordable so look for the sales/ sign up for their emails. Also, I could certainly see what some customers have complained about regarding staff. Some of the staff seemed a little snooty and would walk right past us without a greeting or offering assistance. Again, Kassie was not like that at all, so just look for an associate who seems happy to help. Finally, Pottery Barn Kids is completely separate and unable to combine orders with PB so you will pay twice for shipping if you order from both. OVERALL, we will definitely shop here again and would recommend PB Bathesda to our friends.
Nancy Kotarski
Nancy Kotarski: Amazing store. So clean. 2 levels of home furnishings and gift items. Knowlegable and helpful staff
Vishal Sinha
Vishal Sinha: This is our go to Pottery Barn store. The store is laid out well tho a bit too busy to move around freely. But space is a at premium in Bethesda :) The store is sometimes not adequately staffed - specially afternoons on weekdays. And getting help right away can be a challenge. But the staff is friendly and always willing to help. On our most recent visit, we needed help buying a bed headboard and frame we the folks here helped us out making a selection. We wanted to checkout the swatches for the beds and the salesperson was very patient and answered all our questions! We like the quality of their products and appreciate the customer service :)

19. Pottery Barn - Arlington

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66 reviews
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Pottery Barn
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Address: 2700 Clarendon Blvd Ste R-100, Arlington, VA 22201

Schedule: Closed ⋅ Opens 10AM

Telephone: (703) 465-9425

Business type: Lighting store

Pottery Barn: what do users think?
Megan Lisowski
Megan Lisowski: My wife and I recently purchased an entire dining room set from Pottery Barn located in Alexandria, VA. Upon receiving one of the Bradford chairs we ordered, one of them was defected and needed to be returned. We called The location we purchased the chair from and one of the associates assured us that we would receive a new chair and be able to return the defected chair in the packaging that it came in. A couple days went by and we didn’t receive a new chair, nor did we hear from the associate we spoke to at the store. We called the store back, only to find out that the lady we spoke to wasn’t working there anymore. We spoke to another associate at the store and she told us that she didn’t see anything in the system about our return and said she would start the process over again. She reassured us again that we would be getting a confirmation email and that we would be getting a chair delivered to us. We would be able to return the defected chair in the package it would come in and UPS would be picking it up. At this point 2 weeks have gone by and we still did not receive the email or a new chair in the mail. We called the store for the third time, and spoke to another associate, that associate said they would have to call someone else at the packaging facility and assured us that she would call us back. We never received a phone call back. At this point my wife and I were hopeless. We just spent 5K dollars on a dining room set and we were appalled at the service that we were given. We decided to call the generic customer service number because no one at the store was able to help us with our order. I spoke to a nice lady who pulled our order information up and made an excuse saying that the return was started but no one finalized the return. This led us to believe that the previous associates were lying to us. We were disgusted and proceeded to express our unfaithfulness with the customer service representative. She then put us on hold for about five minutes. When returning to the phone, she sounded just like the previous 3 pottery barn employees that we spoke to. She assured us our chair would be mailed out and an email would be sent to us confirming the delivery as well as a separate email from UPS to setup the return of the defected chair. I forced the associate to stay on the phone with me until I received a confirmation email since the previous experiences I had with past associates all claimed I would receive this email. After 15 minutes on hold we still didn’t receive the email and the customer service representative hung up on us. My wife and I have always dreamed of having a pottery barn dining room set in our newly built house. Although, after this experience we will never consider purchasing anything from pottery barn moving forward. Not 1 person was able to help us out from the store we purchased the set from all the way to 2 separate customer service representatives. So at this point I wanted to vent my frustration to anyone at a higher level with the company to express my terrible experience. I will share this experience with family and friends to prohibit them from going through the same experience I have and encourage them to purchase furniture from other places because it’s not worth the hassle to spend the type of money we did on something that came defected and we can’t return. The old adage you get what you pay for doesn’t correlate with pottery barn and I will never purchase furniture from your store again. I hope this summary does something to change the way your conducting business and breeds light into some loopholes within your company you can fix.
Alissa M
Alissa M: Please do NOT shop at Potterybarn. I have been trying to work with their customer service for over two months to receive a refund for a diffuser that I purchased that was delivered in an unusable format. I was initially upset at the product I received, but since have become exasperated and angry with customer service agents who ignore my messages, fail to follow up, provide different messages across agents, and a general lack of courtesy. I will not be shopping at Potterybarn ever again.
Andre Sadler
Andre Sadler: This will be my first and last time ever going to a pottery barn thanks to Michelle at this store. I went into this location to pick up an online order, just to find out they did not have what I ordered and what my card was charged for in stock. When I attempted to ask for help to make sure the charge would be reversed I was treated as if I was wasting Michelle’s time and did not belong in that store. So I will take “my kind” of money somewhere else where I am treated with kindness.

20. World Market - Bailey"s Crossroads

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256 reviews
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World Market
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Address: 3532 S Jefferson St, Falls Church, VA 22041

Schedule: Closed ⋅ Opens 10AM

Telephone: (703) 933-2100

Business type: Lighting store

World Market: what do users think?
Rose Bailey
Rose Bailey: No AC on in the store, cashiers and workers up front goofing off loudly, and to top it off when checking out the cashier not even checking is out was barking orders about how to unload the cart.
MkMG09
MkMG09: - big selection of different things from food, alcohol, kitchen Ware to cards, painting, and body Care - friendly staff that is helpful - prices are good - clean, organized layout - this place is awesome and one of my favorites to shop at - I would highly recommend this place
Lavonnia Johnson
Lavonnia Johnson: You will always find something in this store for your home. There are many unique items to look at. You may just find what you are looking for.
Carla Ferguson (Your Bon Viveur)
Carla Ferguson (Your Bon Viveur): They always have the best items in stock from household items, to furniture, to gift able items, and a great variety of food, snacks and wines.

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