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1. The Tile Shop - Washington
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5
45 reviews
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Address: 4530 Wisconsin Ave NW, Washington, DC 20016
Schedule: Closed ⋅ Opens 8AM Thu
Telephone: (202) 868-4212
Business type: Tile store
Andrew Smothermon: 2.5 stars. Great service when actually selecting tile - Sal was very helpful in helping us execute our vision. However, it’s kind of a headache to retrieve your order. They don’t keep any stock at their Wisconsin Ave location, so we had to drive an hour up to Rockville or pay extra to have it shipped to the store. At Rockville, when we arrived to pick up a few extra pieces, it took them 45 mins to find/pack 9 pieces of tile. With the amount you pay for tile, I feel like the least they could do is make delivery seamless and free. I would give 5/5 for tile selection service, and 0/5 for logistics.
Response: Hi, Andrew. We're sorry to hear you had a bad experience with us, and we appreciate you taking the time to leave a review. Your details provided are very valuable and we'll certainly take them into consideration to build a better experience moving forward. Should you wish to discuss anything further, please reach us at 888-398-6595 or customerhelp@tileshop.com.
MEL: Does anyone actually work there? This is the question I asked myself while I tried to pick up the smallest item (a mug-sized cleaning product ordered to the store as the balance of a previous paid order). I literally emailed with the person I previously worked with prior to coming in and set a date to pick it up, but still had to make two trips because this two-minute task was just too much for two employees in an empty store. It was like they had no idea what a customer would be doing in the store.
Response: Hi Mel. Thank you for sharing your feedback. We’re sorry this experience was not up to The Tile Shop standards and we will share this feedback with the store manager. Please let us know how we can assist you by calling 888-398-6595.
Jetzeell Graham: If I could give Zero stars I would. Received damaged tiles that were not replaced. On top of that, after our contractor installed the tile, we learned that they sent us the wrong tile. Check my yelp review for additional photos and info.
Christopher Dietz: As a contractor/remodeler, we recommend our clients to various vendors to select their materials for their projects. I recently did that for the Tile Shop-Tenleytown as it was the closest location for my client who lives in Scott Circle. My client told me that he had such a great experience compared to some other tile shops in the city, no names needed. When my client and I went back yesterday to finalize the purchase, we were greeted right away, they knew my clients name and what he was looking at, all without having to be reminded. We spent about 1.5 hours with Ari and his manager, Shu-nan. We had, in my personal and professional opinion, one of the best retail/vendor experiences I have had in a very long time. Keep up the great work Tile Shop, Ari and Shu-nan!
Robert Brotzman: Great combination of fully built bathroom displays and stand-alone samples to evoke your own vision. Two floors of storeroom with bottom floor being most expansive. An expert on each floor were friendly and helpful. My 10yo daughter even had fun in there
Response: Hi there, Robert! Thanks for sharing your experience with The Tile Shop--we're pleased to hear it was a great visit!
Linda Miller: Had a good/fine experience until we discovered that our contractor had picked up all the tiles and 9 of a speciality variety were missing. When we called the warehouse they said everything was picked up so we decided to just pay for more to replace the missing tile. When ordering the tile for a second time, exactly 9 were available in stock and the rest were on back order. Clearly the 9 available at the location were our 9 missing pieces but that was impossible per the store. So we paid for tile twice just to get the situation over with.
Lili M: Unfortunately they are into wearing masks over the nose (even if you have exemption due to a medical conditions but you still wearing the mask) more than into selling the tile. Ridiculous. The seller didn’t give a heck when I explained the struggle I experience due to my breathing problems.
Response: Hi there Liliana- we regret to hear your feedback about your recent experience in our showroom. Though we do our best to comply with CDC as well as state and local guidelines regarding Covid safety, we also do our best to adapt to our customers needs. We do accept face shields in our showrooms as a proper form of protection; we also provide remote design consultations and outdoor appointments if those options would be more suitable. Please contact customer service with any further concerns or questions: 888-398-6595 or customerservice@tileshop.com
2. Porcelanosa - Washington
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5
10 reviews
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Address: 1000 Connecticut Ave NW, Washington, DC 20036
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (202) 204-1655
Business type: Tile store
Jeanie Arnold: Tough to reach the right people by phone (their phone tree/menu is confusing and half the numbers go to voicemail and all mailboxes are full), BUT if you dial the showroom, the people are SO helpful. I am fixing a shower that has Porcelanosa tile and was trying to match tiles (people... always buy extra tile and save it!!) since the previous owner did not save any tiles, and was very sad to find out that they discontinued the tile I needed last year. The person at the store could not have been kinder or more helpful. I wish I had caught her name! Sara, maybe? She looked at the photos of my tile situation with me, made some excellent recommendations, and was just delightful. Porcelanosa tiles are absolutely gorgeous, too. They are closed on Saturdays and Sundays, by the way! Website hours need to be updated.
Fred Gober: We are the owner of a Fl condo and visited the Bethesda Porcelanosa and could not be happier from the day we visited. The material purchased was the most beautiful tile for both the flooring and shower. The salespeople were patient, extremely helpful from selection to purchase, to delivery and even "return of unused material". Unheard- of !!! The installer recommended was a Master and could not have been more professional. The condo is now a masterpiece as a result of installation of Porcelanosa. Give them a chance and you will be pleasantly surprised. Abdel is the store manager and is amazingly talented. Ask for him.
Mark Ugoretz: The company is impossible to reach by telephone. Voice mail requires that one know the name of a person working at the showroom. Hardly useful if one wants to make an appointment or get information. I already bought several thousand dollars in Porcelanosa and had a simple question which now apparently requires that I travel downtown for an answer.
Response: Hello Mark, Apologies for the inconvenience. You can dial the showroom number (202-204-1655) and then option 2, which leads to the showroom. There is a small time lapse between the initial message and the options so this might be where the confusion might be, Alternatively you can always email us at info@porcelanosa-usa.com with a detailed message and we will address it as soon as possible Best Regards Porcelanosa
jennifer Sager: When we were dong our renovation a couple of months ago we went their showroom in DC to check their floor tile selection. They do have so many high end tile selection and its not so expensive at all. I would highly recommend them.
Pepe Catala: The hours in their phone system are incorrect. Closed on Saturday.
JIM MISTO: Great selection
3. Ann Sacks - Washington
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5
7 reviews
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Address: 1629 14th St NW, Washington, DC 20009
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (202) 299-0014
Business type: Tile store
Nora Davison: I have 2 designers helping me on my bath/closet/bedroom project. They both choose Ann Sacks as their immediate "go to" for selection and quality. Jamie helped us at Ann Sacks and I cannot imagine a more knowledgeable and professional associate to show me everything I wanted to know/see in regards to style, color, texture, practicality - you name it. She had answers for everything and offered alternatives or even better recommendations for what I am trying to achieve. She looked at the blueprints for the project and intuitively knew where to direct us. The selection is unbelieveably vast and so BEAUTIFUL! I highly recommend Jamie and Ann Sacks for a stunning result!!
Howard Eisenberg: Beautiful selection of tile but unfortunately misleading customer service during and after the sales process. Similar to the previous reviewer, the salesperson explained how we should order extra tiles because the return process is easy. Quite the opposite, the return process is nearly impossible because the packaging that the tiles are received in is not suitable for the return shipping method that Ann Sacks arranges for return shipment, making it impractical to really return any product. Tiles cannot be returned to the store, they need to be repackaged and protected to be shipped back to their warehouse without damage. Beware the upsell sales pitch.
Pam O'Rourke: Wide selection. Beautiful choices.
4. Tile Optima - Springfield
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5
12 reviews
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Address: 5705 General Washington Dr Ste E, Alexandria, VA 22312
Schedule: Closed ⋅ Opens 8AM Thu
Telephone: (703) 256-5650
Business type: Tile store
samir surur: The sales help here, from the reception people to the management, etc are all excellent. Tile Optima makes beautiful flooring, but they also have extremely helpful and efficient sales staff that treat you like a human being. Not only a high-end product, but high end employees as well. Top Notch!! Thank you Tile Optima..
Response: Thanks Samir , Glad to hear that we met your expectations .. Tile Optima Team
Dursun Ertekin: We went down on the recommendation of a friend to check out their tile selection after already deciding on one from another showroom. We ended up with a great deal and everything was available to pick up around back in minutes. All of the sales people were friendly and knowledgable and very experienced in tile selection and install. Their selection is expansive with everything from very affordable ceramic to absolutely gorgeous glass and trav in countless styles. I cant imagine that we will shop elsewhere for any tile needs in the future. Go during the week if you can because they are closed on Sundays, making Saturdays a bit of a madhouse for sales and loading service.
Response: Thanks Dursun , Glad to hear that we met your expectations .. Tile Optima Team
Mark Nielsen: Ask for Aziza! She is super sweet and helpful! She was a pleasure to work with, she guided us in the right direction for a bathrooms and lobby we were remodeling :) Best of all she has great customer service skills and has such a bubbly personality :)
Response: Thanks Mark , Glad to hear that we met your expectations .. Tile Optima Team
yasemin bayraktar: We were greeted right when we walked in the store. We had one of the sales associates come up to us and ask if we needed help (Aziza). She was very very helpful. Great experience. We would definitely shop there again.
Response: Thanks Yasemin , Glad to hear that we met your expectations .. Tile Optima Team
Sinan Dursun: Good selection for trade professionals
Response: Thanks for your support. Tile Optima Team
laura ponthey: No good place
Response: Dear Laura, I am personally very sorry to receive your commend about our business, i would appreciate if you can share your experience so i will make sure its rectified , this will give us great opportunity to grow our family owned local business. Kind Regards Mark Nielsen Store Manager
5. Firuze Tile Kitchen Bath & Countertops - Springfield
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4.5
36 reviews
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Address: 5701 General Washington Drive, # K&L, Alexandria, VA 22312
Schedule: Closed ⋅ Opens 9:30AM Thu
Telephone: (703) 663-1190
Business type: Tile store
Ellen Tyler: Yasin from Firuze was very helpful in helping us choose the tile for our new bath and shower. He has great taste, was very responsive, and the prices were very competitive. The prices were better than Home Depot and much better quality.
Emre Dikici: I have a good experience with Firuze. Customer representative Selman was very helpful and nice to us. My wife and I were looking for modern look tiles for our bathroom renovation project. He showed us all tiles that might satisfy our needs. All tiles we wanted were ready for pick up in couple of days. I was surprised that they have almost everything in stock. Also their pricing is very reasonable for great quality ceramic tiles. I am sure I will come back again.
Beyazit Kazanci: The experience with Firuze kitchen was great. Firuze had the cabinets we are looking for and able to get them for better pricing. The process was straight forward from start to finish. Yasin was super helpful in placing the order and follow-up for delivery.
Raniya Al-Matari: I had a great experience with Firuze. The representative Selman was very helpful, patient, and nice to my mum, brother, and I. We were looking for counter tops for our kitchen in our new house. He showed us all the counter tops that might satisfy our needs. The counter tops was available and was installed in a week time. There pricing was very reasonable. I was very impressed when i called their office and selman was off but he still got time from his off schedule to give me a call back. I really appreciated that. And i will be going again to do my bathrooms renovation.
Omer Cevikol: Great experience at this store. I had a low budget but really wanted a high quality design I could live with and relish! Marco was a joy to work with. He rapidly understood my design constraints, requirements and budget. He was so reassuring during the whole process. In under an hour, we had the whole thing figured out. They have an excellent variety and after researching my estimate, I can say that the majority of the prices were even lower than Home Depot. So glad I went !!!!
Kyle Brown: My experience with Firuze started out positive. They have nice products, but customer service is lacking. The day after my marble was installed the sales associate called me asking for payment. I asked for a final invoice which was supposed to be updated for the actual quantity of marble installed (which was less than the estimate by 3 square feet). The sales associate refused to give me an updated invoice an threatened to charge my credit card without my consent for the amount that was estimated (approximately $180 over charge). After a heated discussion that lasted 2.5 hours the associate agreed to have the manager call me. The sales associate claimed he was actually the managers boss (later found out to not be true). The sales associate had someone other than the manager call me and try to "resolve" the issue. Eventually they agreed to the correct amount and apologized. I did receive a call from the actual manager. Overall I was very disappointed to have to spend 2.5 hours fighting to be able to pay the correct amount for the marble. Be careful when dealing with the sales associates as they might try to over charge you on the final invoice.
6. STONA Tile Kitchen Bathroom Interiors - Washington
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4.9
8 reviews
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Address: 3210 Grace St NW #102, Washington, DC 20007
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (202) 885-9933
Business type: Tile store
Willie Powers: Stona exceeded all of my interior alteration requirements!! I write requirements to renovate office space. I also work with contractors who renovate my offices so I knew exactly what materials, colors and “look” I wanted for my home. I walked into Mert’s Stona showroom with my interior alteration requirements (i.e., wood/tile samples, photos, schematics), and he advised me on what was doable and challenging. Instead of ignoring the “challenging” requirements, Mert and Javier gave me many interior alteration ideas. They shared photos and made their own drawings, and then they showed me quality materials that were far better than my ideas. Here is the Scope of Work --- repair cracks in drywall; paint every room (walls, ceiling and closets); replace the floor in the foyer (see before and after photos); update the light fixture and electrical in the kitchen (see before and after photos); and give the fireplace a facelift (see before and after photos). This review of Stona is connected to my review of Global Natural Stone because Stona provided all of the schematics and materials. I give Stona 5 stars for interior alteration ideas, quality materials, installation, staying within budget and also completing the project on time. Stona gets my highest recommendation!!
Jeffrey Seisler: We had been searching for marble tile for an entrance hall in our apartment in Georgetown Park Condominiums in a wide variety of on-line and retail stone/tile companies in the Washington, D.C. metropolitan area. We ventured into the beautiful Stona showroom on Grace Street in Georgetown and were pleasantly surprised to find a marble mosaic that suited our purpose. The Stona staff were very pleasant, helpful and accommodating. The owner, Mert Bakan promptly came to our apartment, took measurements and provided a very reasonably priced bid to do all the work including demolition and re-tiling. One of the things that we liked about Stona is that they have their own craftsmen, unlike many other stone retailers who could only recommend independent contractors whom we then would have to contact to do the installation. Stona provided a full service. Within a week of accepting their offer Stona sent two installers to do the job; small by comparison to many jobs (38 ft2). The installers were very careful removing the existing woodwork, which they refitted and replaced at the end of the job without damaging anything. (Frequently the demolition requires replacing the moldings.) The demolition of the existing floor was done without much disruption and the installation was very professional. Mert Bakan came to inspect the job before the installers left and to make sure we were satisfied with the entire process. He and his staff are friendly, helpful, and efficient as well as attentive to detail from start to finish. We are very satisfied with the finished product and would highly recommend Stona based on quality of materials, professionalism, price and overall efficiency.
G Gundes: Great customer service. Great design ideas. Work was finished on time! Excellent company.
ilaha Aliyeva: Very beautiful showroom. The team is very nice and professional.
Karl Hirschhorn: Great service Tamara is wonderful and helpful thank you
7. Sita Tile Distributors Inc - Prince George's County
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4.6
65 reviews
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Address: 8510 Truck Way, Capitol Heights, MD 20743
Schedule: Closed ⋅ Opens 8AM Thu
Telephone: (301) 336-0450
Business type: Tile store
Brian Holmes: Warren at Sita Tile is GREAT! Very friendly, understood what we were looking for and made solid suggestions until we found the perfect match of shower flooring and wall tile.
James Rc: Went In Today For Tile For My Whole House And Was Not Meet With Any Type Of Good Customer Service. Joe Was Unintuitive , Rude & A Over All Bad Experience. He Unlocked The Door Said This Was Here That’s There And Just Went Straight To His Computer. What A Great Way To Close A Deal.
Daniel L Williams: First class...I will use them in the future. I wanted to repenish a box of tile. No longer available...good bad news but honest and I wanted to hear a honest answer...👍🏽
waine Harris: Good selection and Warren helped me and he was great. Very helpful and knowledgeable.
L V: Amazing customer service.. Quality of the tile and and marble that I purchased was fantastic. Darrin, was extremely helpful and provided great suggestions that saved me time and $$$$. Will be back soon
Mike: Sita Tile has the largest selection of marble on the East coast. Their selection is beautiful. Great prices. Wonderful family business I will never shop anywhere else for tile again. they took great care of me.
8. B&F Ceramics Design Showroom - Merrifield
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4.7
22 reviews
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Address: 2803 Merrilee Dr, Fairfax, VA 22031
Schedule: Closed ⋅ Opens 8:30AM Thu
Telephone: (703) 206-9111
Business type: Tile store
Anne Haislmaier: If you want superior design, tile, and customer satisfaction, B&F Ceramics is THE Place to go for tile. We’ve been using B&F for years and have always been very satisfied with our projects. Just walk into their showroom and you immediately see professionalism and craftsmanship in the displays. Take advantage of the many talents of their design specialists. Sometimes we know just what we want. Other times, Liz has helped us design beautiful spaces integrating floor, wall, and shower tiles with paint choices and perfect accent pieces. On a budget? Check out their warehouse in Merrifield. Same high quality tiles, rock bottom prices. Stop by and see for yourself. B&F Ceramics will become your only tile store too.
Happy Homes Remodeling: B&F Ceramics is a fantastic source for tile in Northern Virginia. Their tile collections are beautiful with a wide range of options, but their best feature is their phenomenal design staff and customer service. We love supporting other family-owned and operated local businesses, and look forward to partnering with them in the years to come!
Christina Maamary: This is my first time working with B&F Ceramics Design. I love the showroom and in particular Trish the design consultant that worked with me to find the best tile for my mom’s hallway entrance that extends all the way to the back of the house. All within budget! The main reason I was determined to buy the tiles from B&F Ceramics design was due to Trish’s effective and non-pushy way. She is very responsive in taking care of us and her product knowledge is impressive. In addition the tile we picked is amazing and my mom loves it. Our experience working with Trish at B&F Ceramics Design was exceptional. We will come back!
Rachel Carr: We used B&F Ceramics Design to for our basement and kitchen remodel. Trish was amazing! She worked with us to pick out the perfect tile that fit both our taste and budget. She was also super responsive to any questions or changes that we had. I highly recommend working with B&F Ceramics Design!
Alyssa Vickers: I have purchased tile for a couple different projects around the house from B&F Ceramics. Their staff is very professional and extremely helpful. Obviously their products are top notch, but their service is even better. We will continue to use B&F Ceramics and always recommend them when given the opportunity!
9. District Floor Depot - Washington
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4.8
88 reviews
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Address: 1600 Rhode Island Ave NE, Washington, DC 20018
Schedule: Closed ⋅ Opens 8AM Thu
Telephone: (202) 652-1660
Business type: Flooring store
Spencer W: The work that District Floor Depot was only matched by the superb customer service. From start to finish, we had a great experience with District Floor Depot. We will only go to them for all of our flooring needs. We cannot recommend them enough!
Response: Dear Spencer, We would like to thank you for your five star rating. We are delighted to hear that you had a wonderful experience with our company. We truly appreciate the confidence and trust that you have placed in us! We look forward to assisting you on your next flooring project. Sincerely, District Floor Depot 1-(888)-953-5667 1-(888)-95-FLOOR
Paul Cage: BOTTOM LINE UP FRONT: I would definitely recommend District Floor Depot for anyone looking for new floors. It was a long time in getting this project done, but the wait was worth it. The staff was some of the most helpful and friendly I have dealt with in the DC area. When they came out for site surveys, three times because the scope of work changed, they maintained COVID protocols, and were prompt to get the quotes back to me. The devilry date for the materials, due to a snow storm, they contacted me to let me know of the issues. Installation was good and the end result was beautiful floors that have changed the look and feel in the upper level of the home. I will be contacting them to do the main level of my house when I do that project!
Response: Dear Paul, We would like to thank you for giving us the opportunity to work with you on your flooring project. We are thrilled to hear that you are satisfied with our service! We truly appreciate the confidence and trust that you have placed in us. We look forward to assisting you on your next flooring project. Sincerely, District Floor Depot 1-(888)-953-5667 1-(888)-95-FLOOR
Lee Springer: Awesome experience! I had no idea where to get hardwood floors as someone who’s doing a renovation for the first time. District scheduled someone to come out that week to measure and talk me through the project. I went into the showroom to finalize my wood and scheduled an appointment in 2 weeks. They came when scheduled and finished the job in 4-5 hours for 250 sq ft. I’ve heard nightmare stories about contractors but district was great. Total cost was $12/sq ft installed. Highly recommend, I plan to use them for next project!
Response: Dear Lee, We would like to thank you for giving us the opportunity to work with you on your flooring project. We greatly appreciate your business and the confidence you have placed in us. We will pass along your kind compliments to our sales and install team. Please feel free to contact us whenever we may be of further assistance. Sincerely, District Floor Depot 1-(888)-953-5667 1-(888)-95-FLOOR
Leah Evangelista: We just finished redoing almost all the floors in our new house with District floors. They were fast, friendly and easy to work with. They started and finished the job exactly when they said they would. They put two types of luxury vinyl in our basement and our sunroom turned office. Both projects are perfect, the floors are so well done and the shoe molding looks great. They also refinished an entire second floor going from floor to floor carpet to beautiful tiger wood floors as well as two staircases. The floors are gorgeous and they matched the first floor perfectly. They exceeded all expectations and Ever and his crew were great. Worked as clean as possible, were friendly and cleaned the house well after they were done. Gracias Ever. Its made our home so much more beautiful and functional for our family!
Response: Dear Leah, We thank you for choosing District Floor Depot for your flooring projects. We are very happy to hear that we were able to exceed your expectations. We truly appreciate the confidence and trust that you have placed in us. We look forward to assisting you on your next flooring project. Sincerely, District Floor Depot 1-(888)-953-5667 1-(888)-95-FLOOR
Tony Camilli: Competent, reliable and honest is how I would describe DFD! We did a major renovation of our house and shopped at 5 other floor vendors before finding DFD. Not only did the DFD team supply us with a great product at a competitive price, they did an excellent job installing it. We also made a few changes on our transition pieces during the install process and DFD was very patient, flexible, and cooperative.
Response: Dear Tony, We thank you for your high praise and recognition to our products and services. We are glad to hear that we have been able to help you to find and install your dream floors within the time frame. We look forward to working with you on your next flooring project. Sincerely, District Floor Depot 1-(888)-953-5667 1-(888)-95-FLOOR
Mark Meader: The District Floor Team’s DC Rhode Island St. store did a great job installing my wood laminate basement floor. From start to finish the entire team was professional, helpful, courteous and punctual. From helping me find the right flooring, to explaining the various underlay options, to taking accurate measurements and providing a fair price, they were great. Install was done on time, they did a good job with clean up and I would both recommend and use them again.
Response: Dear Mark, Thank you for sharing your experience with District Floor Depot on Google! We are so happy to know we were able to meet your expectations for your flooring project. We appreciate your business and thank you for entrusting in us to do your project. We look forward to working with you in any future projects! Sincerely, District Floor Depot 1-(888)-953-5667 1-(888)-95-FLOOR
Nellene Livingston: Thank you District Floor Depot for sanding and refinishing my floors and stairs in a time crunch. Everyone was so kind, patient, and informative. Shout out to Jose, Tyran, Andy, and Elsi for their great customer service. They answered all my questions and was patient with my requests and phone calls. Shout out to Melvin for his kindness, patience, and addressing all of my concerns and questions. Shout out to Ever and his team Manuel and Aban. They did an excellent job! The floors and stairs turned out gorgeous 😍 They were so courteous and understanding. I am looking forward to enjoying the floors and stairs for many years to come. Thank you so much!!
Response: Dear Nellene, We would like to thank you for your high praise and recognition of our services. We are glad to hear that we were able to complete your project within the time frame. We truly appreciate the confidence and trust that you have placed in us. We look forward to assisting you on your next flooring project. Sincerely, District Floor Depot 1-(888)-953-5667 1-(888)-95-FLOOR
F S: Excellent job replacing my flooring last year; easy from start to finish. Very nice Brazilian cherry and great installation as well as disposal/ clean up. There was a delay by a few days delay in finishing due to an underestimation in the amount of product needed but they did not charge for this. It’s supposed to be lost cost repairs too but I’m still waiting on the estimate for this.
Response: Dear F S, We would like to thank you for choosing District Floor Depot for your flooring project and sharing your experience with the rest of Google users. We are glad to hear that we were able to meet and exceed your expectations. We truly appreciate the confidence and trust that you have placed in us. We look forward to assisting you on your next flooring project. Please feel free to contact us to further discuss the details of your project, we would be happy to assist! Sincerely, District Floor Depot 1-(888)-953-5667 1-(888)-95-FLOOR
10. Morris Tile Distributors Inc - Prince George's County
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4.6
80 reviews
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Address: 2525 Kenilworth Ave, Hyattsville, MD 20781
Schedule: Closed ⋅ Opens 8AM Thu
Telephone: (301) 773-7000
Business type: Tile store
Crystal Oakley: I am an employee at Morris Tile! And I absolutely Love the Atmosphere. We are like one big Family, I Enjoy the Learning experience/knowledge I get from being there each Day. I look forward to my Future with this Company.
Mary Shine: Great selection and helpful sales staff. However, my tiles were given to me loose in unsealed boxes and some were bundled and secured with a cellophane wrapper. I did not need all the tiles I ordered and when I tried to return the unused ones in the same containers in which they were given to me but THEY WOULD NOT ACCEPT THEM FOR RETURN because they were not in sealed boxes. They didn’t give any of them to me in sealed boxes. I won’t do business with them again and I will need tile again in the fall for another project.
Response: Hi Mary, we're glad you got the tile you selected with help from our sales staff! On the back of your receipt, you will find our return policy which states, "Merchandise which matches our stock at time of return will be accepted in full sealed cartons only less a 20% handling charge. All returns must be made within 30 days from date of purchase and accompanied with a paid receipt." According to our records, you purchased 72 sf of tile (5 boxes, 76 loose pieces) on Mar 31, 2021 and came to return what looked like the 76 original loose pieces 3.5 months later in the middle of July. We're sorry you are unhappy with our return policy, but we do hope you will purchase with us again in better understanding of our reasonable policies.
Betsy Hall-Wallace: They are specialists in tile. We go there everytime we are doing a project that involves tile.
Response: Betsy, thank you for your 5-star review! We're happy to help you out on each and every project, making sure you have all the material you need. We love hearing from our loyal customers!
cynthia HALL: Very helpful, knowledgeable Thanks for all your help Team of Joe, Matt, Avery and everyone else
Response: Thank you for your 5-star review Cynthia! Great working with you and looking forward to doing business with you again going forward. Merry Christmas
Sherry Burton-Steine: Positive: Responsiveness, ValueI appreciate the staff and customer service at this location. Went here a while back before they remodeled and the service was slow and the attitude was a little less to be desired. Two individuals in this new remodeled store are upbeat, positive and very helpful. Will be purchasing tile for a home project.
Response: Thank you so much for the 4 star review. We are always ready to help out with your home projects. Morris Tile
Krysta Lemm: Had a frustrating time with this company as a whole. None of the locations had the product size we were looking for but 2 of the locations told me a larger version could be cut down to our size. Arrived here to pick it up and was then informed this was not the case and we needed a completely different product. The employee here did not know what was in stock and spent a lot of time running to and from the warehouse to see what was in and asking other employees where other items could be found. Was here much longer then I had planned and was frustrated to be forced to re-think our design plan on the spot due to miss-information. We will try not to be back...but as they are the only distributor of a certain product in the area it might not be possible.
Response: Hi Krysta, this sounds like a frustrating situation. We're sorry we were unable to provide you with clear or consistent information on the product you were looking for. We hope that you will give us another chance for your next tile project!
Dave De Voto II: Good selection and better pricing. Not much in the way of design help so know what you want ahead of time. Decent show room and good installation advice
Shannon Burneston: Wonderful place, great customer service and would definitely recommend using them for all your tile needs!
Response: Thank you for your 5-star review!
11. Architessa (Architectural Ceramics) - Lyles-Crouch
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5
7 reviews
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Address: 203 S Union St, Alexandria, VA 22314
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (703) 299-6200
Business type: Tile store
Unasian: Amazing and unique tiles for the Kitchen! They are a bit pricier than the tiles from other places, but the subtle uniqueness cannot be beat. Kylee helped us get the order placed in for the tiles and it took about a day or so to have the order ready.
Theresa Rachele: I have used Architectural Ceramics for my kitchen and bathroom remodels, as I love their selection, quality and design expertise. Just recently, Kylee assisted me with a smaller project to tile my bedroom fireplace. When the tile I selected was discontinued, Kylee spent days searching and contacting multiple suppliers to see if they had it in stock. She ended up contacting the original manufacturer and negotiated for them them do another order - just for me. Additionally, Kylee worked with Charlie and his crew who did a wonderful job installing the tile. I am so pleased with the result! The quality of the tiles and the quality of service I received throughout the entire process was exceptional. I plan to be a life-long customer of Architectural Ceramics and highly recommend them!
Bill Lonergan: Great place, lots of choices
12. The Tile Shop - Fairfax County
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3.8
64 reviews
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Address: 8520 Leesburg Pike, Vienna, VA 22182
Schedule: Closed ⋅ Opens 8AM Thu
Telephone: (571) 533-1720
Business type: Tile store
Anna: We had a wonderful experience thanks to Shahid going above and beyond to assist us. We purchased tiles in the Alexandria location a few years ago and realized we needed more upon finally starting our project. To our dismay, the design and size we needed was discontinued. Shahid spent so much time with us tracking down our initial order from a few years ago, finding the details in the system, and locating the one warehouse that still had a few of our tile boxes laying around. We shipped them to his store and they arrived and were waiting for us on the exact date he promised. Upon arriving, everything was ready, packaged perfectly, and no damage. He also sent email notifications to keep up updated. Overall, terrific experience and thanks to Shahid for saving our living room and being so helpful and courteous through the process!
Response: That's awesome to hear, Anna! Thank you for your great review, we look forward to seeing you again soon! Have a great day!
Sticks Forks & Others: The negative reviews on service are spot on. If I could give negative stars, I would. This is one of the few places that I’ve been to where the employees displayed utter lack of interest in engaging with customers. All questions were met with simple, yes or no answers, if I were lucky enough to find an employee. I was trying to engage the employees to get suggestions on tiles, but after the first few seconds, they all disappeared. It’s a large showroom, and I only saw 2 employees in total, and most of the time they were in the backroom though they knew customers were in the store. Perhaps they cater to contractors for volume business and not interested in individual customers that come in the shop. Whatever the reason, I decided to go elsewhere. Definitely not going back and giving them my business. I’ll spend my money elsewhere.
Response: Hi there, we regret to hear your feedback about your experience. Please know that this does not reflect our commitment to excellent customer care. We will share your concerns with the management team. If there is any way we can assist, please call 888-398-6595 or e-mail customerservice@tileshop.com. Thank you for bringing your experience to our attention.
Robert Ball: Wonderful establishment. I’ve been a customer for over 15 years and return each time we need tiles for floors, kitchen and bathrooms. The product choices are many and varied, the service providers are knowledgeable and delightful working with, as recently exemplified by Farid Alsafi. Prices are most reasonable, delivery is included and returns are welcome within 90 days of delivery. The guys will even place products neatly in the garage or in the work area (the latter for an extra charge). Five (5) stars - every time we purchase here!
Response: Thank you for leaving such a wonderful review, Robert! We put customer satisfaction as our priority and your review affirms the hard work we put in every day. Thank you again for sharing such kind words - hope to work with you again soon!
Sang Yoon Kang: I truly think that this shop has awesome selections, reasonable prices, and great people. More specifically, Mr. Ghaffar of this shop advised me how to choose the tile. The tile based on his selection was perfectly matched with my back splash in the kitchen. He also introduced me a good handy man. The job has been nicely and quickly done. I would highly recommend this shop to someone who has a headache to choose a tile.
Response: Sang, thank you so much for the positive feedback!
Austin Knipper: Beautiful showroom, but selection is limited and much more expensive compared to alternatives, like Floor and Decor.
Response: Hi Austin, we appreciate you stopping in to The Tile Shop and sharing this feedback with us!
Chris Thornton: Great service. Asst manager Abby was incredibly helpful as I came back over and over to bring new samples home. Thanks to her and the whole team!
Response: Thank you for choosing The Tile Shop in Vienna for your remodeling needs Chris! We're happy to hear Abby provided superb assistance and shared wonderful design ideas for your project. Your compliments are appreciated!
Charlie Buckley: Horrible company. Took them months to complete my order successfully. Continuously shipped broken tiles. Refused to deliver to my house and required me to drive all over the mid-atlantic to pick up different parts of my order. then, after they way overestimated the amounts of tile I would need they refused to take any of the unopened boxes back because I was two weeks past their return deadline and my order was too small for them to consider changing their policy (even though it was well over $3000). They hate their customers -- stay away.
13. Design Tile Inc - Fairfax County
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5
1 reviews
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Address: 8455 Tyco Rd suite b, Vienna, VA 22182
Schedule: Closed ⋅ Opens 9:30AM Thu
Telephone: (703) 734-8211
Business type: Tile store
M Vir: Had a great time working with Letitia Marks to get the tiles I needed. There are so many beautiful tiles to choose from. I highly recommend this location if you have a very specific taste for the tiles you want your home.
14. Best Tile Rockville - North Bethesda
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3.9
13 reviews
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Address: 11601 Boiling Brook Pl, Rockville, MD 20852
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (301) 984-3399
Business type: Tile store
Anonymous Anonymous: Great selection of mosaics, unfortunately all of the staff are rude and un-helpful. Made me feel like I was imposing on them.
Response: Dear Anonymous - we regret your review and hope to speak with you further on your recent experience. Please contact Store Manager Ray Phillips, or District Manager Lee Davis at 202-669-1155 so that we may address the issues raised in your review. Many thanks for your feedback.
Kenny Plotts: Amazing costumer service! My sales person Jeff was very informative and knowable on everything I asked him and has an amazing senses of humor. 10/10 always going back for all glass.
Tim Duncan: This place is not getting my business ever again! Be careful not to over order… They do not take returns… They said I could ship it back to New York where it came from. But then I would owe them $38.The warehouse guy suggestion was to donate it!
Response: Mr. Duncan: We regret your review and ask that you provide us with the opportunity to better understand your experience. Please reach out to area manager Lee Davis at 240-394-8628 to rectify your concerns.
David Millier: What a great place to get tile. They spend a lot of time with you, give you samples to take home provide advice, and with no pressure to buy. Our sales person, Francesca is an excellent designer. Prices are very reasonable as well. We remodeled 2 bathrooms recently, and as a result looked at several places for supplies, including tile. Of all the places I dealt with, Besttile was definitely my favorite. Will use them again for a big kitchen remodel in a few years.
Danny Cedillos: the best customer service and equality product.
Response: Dear Mr. Cedillos: Thank you for your visit to Best Tile Rockville and your positive feedback. Best Tile is Rockville's leading resource for direct-from-factory premium American and European porcelain, ceramic and stone. We are very proud of our knowledgeable staff who provide design and technical expertise and are thrilled that you found the service needed for your remodeling project. We invite you to post a picture of your project on Facebook or Instagram and tag Best Tile. Our family company thanks you for your patronage and kind feedback.
Anthony Gualtieri: Dale was extremely helpful with the tile for our bathroom remodeling project.
Response: Dear Mr. Gualtieri: Thank you for your visit to Best Tile Rockville and your positive feedback. Best Tile is Rockville's leading resource for direct-from-factory premium American and European porcelain, ceramic and stone. We are very proud of our knowledgeable staff who provide design and technical expertise and are thrilled that you found the service needed for your remodeling project. We invite you to post a picture of your project on Facebook or Instagram and tag Best Tile. Our family company thanks you for your patronage and kind feedback.
Vicky Gaston: Great selection and superb staff!! You will find what your looking for at Best Tile.
15. Capital Carpet LLC - Washington
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4.8
55 reviews
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Address: 608 Rhode Island Ave NE, Washington, DC 20002
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (202) 234-5656
Business type: Flooring store
James Brown: I am posting via personal, but worked with Capital Carpet through my job in project management. Last fall, I had to pick up a project needing completion by 12/31/22, and reached out to this team. Kavoos came by with samples and an amazing attitude. He worked with my stakeholders on a bit of designing and meeting their objectives and the professionalism was exceptional. During installation, the team was very professional and worked quite hard, delivering an amazing new look to our Class A NWDC office boardroom. Not only are my stakeholders thrilled with how well the design blends to our office, but the quality has been exceptional as well. Both on a professional and personal level, I highly recommend Capital Carpet. I will be calling this team first on my next project!
matt b: They did an incredible job installing vinyl flooring for us, after we had a disatrous experience with someone much less professional. Quality workmanship, good communication, and excellent customer service. We love our new floors - thank you Capital Carpet team!
Christian Bailey: The Best Flooring Company in the DMV Area!!! As an interior designer, I have worked with a lot of companies but there’s something different about them. My clients and I came couple weeks ago for a one bedroom installation. Philly warmly welcomed us. She was professional and very sweet to work with. I told her to give us a ring and keep us on the loop throughout the carpeting as we travel a lot. Our carpet was backlogged due to Covid but she made sure somehow with the factory to get it sooner. She also kept messaging and updating me along the process. Our floors were beautifully done by Freddie. I appreciate the great work Will be uploading pictures on Yelp as well! Keep up the good work Cheers 🥂
A J: I received carpet installation today. The contractors arrived within the time promised. They did an excellent job and I’m very well pleased with my new carpet. They were professional and focused on getting the job done. I had expected them to at least stop and take a lunch break but they kept working so thumbs up to being dedicated. I will update my review within 6 months to let everyone know how my carpet is holding up. However, as of now it looks good. I’m confident the carpet will continue to look good. Thank you for your services!
Patricia Antoneia Jackson: Great Customer Service!! walking in the store, which was quite busy, I was acknowledged by the front desk receptionist(Felia) and once available she listened and directed me to the exact carpet style I was looking for. Their measurer/estimator(Hamed) came to my house same day, emailed a written quote and within 10 days(special order carpet) the installer(Freddie) laid BEAUTIFUL Mohawk carpet throughout my home! The entire staff was pleasant from beginning to end and although there were some hiccups due to Covid related matters(vendor supply chain delays/labor shortage) Felia, Hamed, Freddie and the Owner were always pleasant. My carpet looks great, feels great for a better price than two competitors! First thing my children and I did was make “snow-carpet angels”! Thank you Capital Carpet! You have beautiful selections, a great team and will refer your business to others!-Happy Customer Toni Jackson
Lucille Washington: The people at Capital Carpet were outstanding. I purchased some carpet from them. They gave me the best service I have had for home improvement in a while. The two gentlemen arrived on time and worked non stop until the job was complete. They cleaned up all of their mess and left the rooms looking as they were before they arrived. I could not have asked for a better experience.
Carson Kuo: I had a great experience with Capital Carpet for my one bedroom condo. They were very accommodating and had a lot of options with competitive pricing and the installation was quick and smooth. I was on a very tight schedule and Capital Carpet was flexible enough to fit me in and the job on site was seamless. I highly recommend them if you need carpet installed.
The Christian Socialite: From: Ms. Dixon Love my LVT floors and carpet. Capital Carpet LLC installed LVT and carpet in my house this week. Excellent customer service. Negin did an excellent job. She helped me to stay within my budget and offered me a good deal on LVT and carpet. The owner was nice and accommodating. The installers did an excellent job as well. They noted a few problem areas in the floor before installing the LVT throughout the first level and suggested repairs. The added repairs to the total cost was reasonable. They cleaned up the house real nice. Capital Carpet was recommended by a friend. I too highly recommend. 5 stars 🌟🌟🌟🌟🌟 Thank you Capital Carpet!
16. Ideal Tile Kitchen & Bath Design Center - Falls Church
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4
18 reviews
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Address: 929 W Broad St, Falls Church, VA 22046
Schedule: Closed ⋅ Opens 9:30AM Thu
Telephone: (703) 237-8400
Business type: Tile store
Cathy Austin: Rod at Ideal Tile is wonderful. Has been attentive to even the smallest of details, following up again and again to make sure we have what we need. And their selection is great. Highly recommend!
Linda Brender: I am terrible at choosing the right materials for renovating, and I am so glad that I chose this store because the staff here insists that you look at a lot of options so that you make the right choice. In the end, I chose one that the staff recommended, and it looks perfect in my kitchen, even though I forgot to bring the samples with me. I told them the names of the cabinets and the counter tops, and they looked them up on the computer. I would recommend always shopping here and bringing your samples with you.
Response: Thank you for your kind words. I am so glad everything worked out to your liking. We are here anytime you need us. Looking forward to seeing you on your next visit.
Mickey Neeley: We purchased kitchen backsplash tile from Ideal Tile when we did a full kitchen remodel. The tile ended up being the highlight of the kitchen. The owner took the time to walk us through a tremendous amount of options. It is well worth it to shop at a store with he expertise and patience you find at Ideal Tile with Ali and his wife.
Response: Thank you Mr. Neeley. for your kind words. Our very best to you and your family. Let us know If you need anything else.
Amy Monsarrat: They have a decent selection of tile, but go elsewhere unless you have months to wait. Despite promising me a 10-day turnaround, it took more than a month for my tile to arrive. Each time I called, the staff acted like they had no responsibility for my deliveries, and "the warehouse" decided (apparently, randomly!) which tile made it onto the weekly truck. Their lack of customer service was appalling.
Response: I do apologize for the delay. There is no excuse for not getting the material when you were promised to get them. I know lately, a lot of vendors have reduced their scheduled deliveries. I can't say if your delay was caused by one of these schedule changes. I wish you would have called me personally.
Pei-Hsuen Liao: Good selection and lovely staff. Not the cheapest, but some really unique choices here.
Response: THank you so much for your kind words. We do have tiles from around the word. Some really inexpensive, and of course some very unique and more pricy items. I hope you were able to find what you were looking for.
Florence Jones: Great selection and great service. Support your local small business owner shop locally.
Response: Thank you Ms. Jones. We really appreciate your support of local businesses. I hope we helped you in finding the perfect solution for your project. Let me know if you need anything else.
F. Robert Ries: Very helpful staff, lots of options to look at and choose from.
George Mrad: Amazing Selection and Superb customer service
Ker Gos: Way to expensive!!
Response: Good day Ker Gos, I would really love to know what was " Way too expensive"? We have tiles from $2.80 per SF to $120 per SF. Were we more expensive in comparison to other suppliers with the exact same material? Or just generally the material was more expensive than you would have liked it? Thank you for review.
17. Jud Tile Ltd - Vienna
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4
12 reviews
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Address: 204 Mill St NE suite g, Vienna, VA 22180
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (703) 255-5571
Business type: Bathroom remodeler
Beverly Kaye: I hired Jud Tile to redo my downstairs bathroom in 2017. The bathroom turned out spectacular as you can see in the attached picture. Jud suggested the "knee wall" and his staff was most helpful with the tile selection. The workmen were very polite, careful and on time. I was so pleased with the bathroom results I hired them to redo my hall and laundry room in 2018. I would definitely recommend Jud Tile and plan to use them for my future projects.
Keith B Jenkins: Jud Tile has provided creativity, quality workmanship, and professional guidance in needed changes in our home. Key projects are 1) conversion of an indoor pool and spa to a sunroom, 2) conversion of the sunroom shower area to be handicap accessible, and 3) conversion of master bedroom shower to be handicap accessible. Due to the effects of pool chemicals on the fieldstone floor and medical issues, we decided to remove the pool and spa and create a pleasant sunroom. Jud Tile worked with us on room design, tile selection, and fireplace design. Their work was excellent and precise. (Reference picture # 1) At the time the sunroom was constructed, we did not include upgrading the shower to handicapped accessible. When that time came, they led us through the design and selection of the tile and hardware. Their design was excellent, and the installation was precise. They did all that was necessary to have the room ready before scheduled holiday parties. (Reference picture # 2) The conversion of the master bath shower to handicapped accessible was a tough design problem. The original tile and its deco tile are no longer available. To avoid replacement of all of the floor tile in the bathroom, they created a carpet tile and re-grouted the existing tile to create a smooth transition. This creativity avoided the need to replace all of the bathroom tiles. An additional problem was that our master tub had deco tile that detracted from the new tile. Their professional installer removed that deco tile with no damage to adjacent tiles and installed new deco tile that was used in the shower. (Reference pictures # 3, 4, & 5) Our experience is that they are excellent problem solvers, professional designers, precise installers, and deep concern for the satisfaction of the customer.
poco m: This shop is a gem in Vienna! I bought tile here twice, once for a kitchen backsplash and once for a sunroom floor. The selection is huge and the staff is very friendly and knowledgeable. The showroom is beautiful and full of inspiration. All-in-all, it was a great experience. I highly recommend it!
Robertson Judson: They now have carpet and hardwood
Esterio Palabra de Vida: (Translated by Google) It is the place of my work(Original)Es el lugar de mi trabajo
18. Best Tile Falls Church - West Falls Church
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4.9
8 reviews
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Address: 2916 Annandale Rd, Falls Church, VA 22042
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (703) 550-2352
Business type: Tile store
gerson ayala: Asa was very responsive and helpful. She took her time to explain the different options and price points. Will be recommending clients to come here.
Charley Varipapa: I have used Best Tile for over ten years now and have had nothing but the best care and service. I have done several bathrooms in my home and have helped friends with theirs as well. The ladies in the showroom are just amazing, sweet and so helpful! They have some of the most beautiful tiles you can imagine on display there and their pricing is very fair in my estimation. I have used products from their "Treasure Room" where they have discounted over stocked items that sometimes have been just perfect!
Response: Charley - Thank you for the wonderful review and continued support! We strive to provide the best service to our customers and are happy to hear that our staff has delivered just that! We truly appreciate your business and trust in us - thank you!
David Guerin: I own Evergreen Contracting Services LLC, we our a highly rated company serving Northern Virginia since 2005, our reputation is everything to us; so I needed a tile shop that gives excellent customer service, that has excellent products and that has great distribution. It has been a great experience every time, we have completed so many clients projects with excellent end results, the staff are all very friendly, knowledgeable and make the process very easy for my clients. A special thank you Paul, Bonnie and George, you guys are the best,
Chris: Sarah Parent, sales associate, was extremely patient, knowlegeable and helpful!! I recently remodeled my bathroom. I was equally excited and stressed about this project. Sarah provided me with PERFECT ideas!! I highly recommend this store. I couldn’t be happier with the final outcome. Please note: Getting to the store is a bit tricky. Be sure to pay attention to the directions.
K B: The staff members are kind and helpful. No pressure to buy supplies that aren’t needed like at The Tile Shop. I will definitely be back again for future projects.
Alex Gegzna: Good place for tiles shopping.Very professional staff.
Vicky Gaston: Tons of beautiful tile and extremely helpful staff.
Wilson Ordonez: Ok
19. Carpetland - Bailey"s Crossroads
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4.2
21 reviews
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Address: 5520 Leesburg Pike, Falls Church, VA 22041
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (703) 845-7999
Business type: Tile store
Aleph Beta: Had good initial experience, but it really depends on who you luck out with at the store. John is great, but everyone else there could care less and basically tell you to go pound sand or shop at Home Depot. The post-purchase customer service is also horrendous. My product arrived over 3 weeks late and I received no apology whatsoever, and when I needed additional pieces to complete the project, I was grossly overcharged. Rating two stars instead of one, as they have fair prices on vinyl, but if you’re looking for reliable service go to elsewhere.
sym chargro: I think these guys do a good job. Here is my experience; OK - when I spoke with (John Y the sales person) I told him premium carpet and I knew exactly what my square footage or yards measurement for area I needed done. John was very professional and quoted me a price on Mohawk carpet, pad and install that was excellent. I also researched price and knew his bid was very competitive. Perfect install and easy payment on credit card. I would buy from Baileys Crossroads Carpetland again!
A L: Carpet stores are kind of like that mystery of mattress stores. How do they afford that kind of real estate space selling something that everyone has but is only bought occasionally? Well, in the case of this Carpetland, it is the professionalism they are selling that makes it such an amazing value. I am not surprised that Johns face is the first image for this business. His professionalism and customer service is at the premium level, leaving no doubt why people come to this business. John went above and beyond to get us the runner carpet for my sons play area we ordered. He actually drove to a different location after work and brought it to our home before a long weekend. Because of that, my wife and I got to see his first steps last night because he had enough traction with his walker. We really appreciate that. The carpet was great, but John was amazing. I highly recommend this business and especially John.
Tom W: Just finished my entire house with carpet from Carpetland (Falls Church location). They are professional, fair price, and have an excellent selection of carpets, area rugs and flooring. Jay helped us with carpet selection; John did precise measurements and recommended the best layout with minimal waste. Carpet installers were incredible, arrived at 6:30 a.m., were extra careful with my furniture; did not leave until 6:00 p.m with minimal lunch break. YOU WILL NOT GO WRONG with Carpetland. I have been using them for over 20 years. Thank you Carpetland !! Arlington residents, Tom & Jim
Kevin Phillips: Highly recommended, these guys SAVED US! Made the mistake of using Empire and had our installation cancelled twice (twice!!!). Went to Carpetland and they sold and installed our carpet 2 hours later for cheaper than Empire. Super helpful staff, didn’t try to sell to us, got us exactly what we needed. Awesome experience.
Michele Beasley: Poor workmanship on installation of runner on stairway. The job was incomplete and I was told by the owner it would only take twenty minutes to do the job. The landing was left with padding only and no carpet. This is the worse customer service I have ever received and will never return to the store for future services. The work quality was terrible and not worth 443.00 to carpet 14 steps.
Micajah Hopkins: Great customer service, prices, and variety of flooring.
David C: Had good initial experience, but it really depends on who you luck out with at the store. Jon is great, but everyone else there could care less and basically tell you to go pound sand or shop at Home Depot. The post-purchase customer service is also horrendous. My product arrived over 3 weeks late and I received no apology whatsoever, and when I needed additional pieces to complete the project, I was grossly overcharged. Rating two stars instead of one, as they have fair prices on vinyl, but if you’re looking for reliable service go elsewhere.
