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1. Peter's Auto Upholstery
Address: 2149 Queens Chapel Rd NE, Washington, DC 20018, United States
Schedule: Opens soon ⋅ 8AM
Telephone: +1 202-636-3661
Business type: Upholstery shop
Near Peter's Auto Upholstery:
- a 45 meters away music concerts: Echostage
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Peter's Auto Upholstery: what do users think?
Craig: Very polite but unable to replace my headliner because of a sun roof. I have no idea how there quality is but headliners are upholstery 101. I fear that it may be that they want the wam bam thank you mam in and out.
I'm The 1 They Luv 2 Hate (Space Time): Peter did good job despite he tried to go up in the price he gave the first time.
Jake Lau'Kai: Positive: Professionalism, Quality, Responsiveness, ValueHe does the best work
francois wilker: Positive: Professionalism, Quality, Responsiveness
2. GH Custom Upholstery
Address: 9926 Old Fort Rd, Fort Washington, MD 20744, United States
Schedule: Closed ⋅ Opens 9AM
Telephone: +1 202-258-4952
Business type: Upholstery shop
Web page: http://ghcustomupholstery.com/
Near GH Custom Upholstery:
- a 569 meters away childcare centers in: Young World Childcare Center
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GH Custom Upholstery: what do users think?
Carbon Copied: Sandra and her team were amazing. They do wonderful work! Beautiful restoration on my boat. The pictures speak for themselves. I HIGHLY recommend!
Response: Thank you so much for the kind review! We love what we do!
3. Key Auto Upholstery
Address: 6951 Richmond Hwy, Alexandria, VA 22306, United States
Schedule: Opens soon ⋅ 8AM
Telephone: +1 703-768-1700
Business type: Auto upholsterer
Web page: http://keyautoupholstery.com/
Near Key Auto Upholstery:
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Key Auto Upholstery: what do users think?
Jonathan Schroeder: Bought my first car last week (a used Subaru Outback)…only to get it home and realize the drivers seat had this huge rip in the upholstery (I hadn’t noticed it cuz I was sitting on it). Took it to the dealership, but their leather guy didn’t think he could fix it without messing things up. Dropped the car off at Key the next day. They got it back to me in less than 24 hours; looks great and the service/process was easy and fairly priced. 10/10 would recommend.
Joseph A. Lee: Moon and Kim are nice people but do have have a business concept. I came to replace my Jeep top and they asked to be paid in cash. I did. When I picked up the Jeep they neglected to install the foam inserts and asked that I come back after 4 weeks to allow the new top to stretch. I came back with the foam inserts and now they refused to install and said I can do this myself. Lesson learned - do not pay in cash or retain some cash to complete installations Service: Upholstery repair
Bz B: Needed my roof liner redone and it was fast and looks great. I would make sure you select the quality of the fabric though.l to get the level you want. Great small business with reasonable prices!
Darron Thompson: Very satisfied with the results!! Expert craftsmanship used to repair a hole in my seat caused by my rambunctious new puppy. Since I was getting that repaired, I went ahead and decided to go all in and accent my seats upholstery to match the paint color of my FJ Cruiser. Together we chose a perfect matching color and fabric and I could not be more pleased with the results. You will be in good hands with Key Auto Upholstery.
Isabella Dominique: I needed to get my convertible top fixed as the hood started detaching from my back window. After finding out that I needed to replace the whole thing (shoutout to Volkswagens being a pain), I called Key Auto Upholstery and they helped me understand why that was the case and took the time to explain the repairs. Then, they offered my the BEST deal I could find in the area, $2k less than what my dealership wanted me to pay. The part came in earlier than we expected, and they fixed my car in less than a day! It looks better than it ever did before. Very kind people that work here! 10/10 experience.
John Cosgrove: Great experience; did the job well and on a one day turnaround.Very good price.Service: Upholstery repair
Bobby Love: Ive completed leather restoration twice at this location at a reasonable price and the quality of work is 5 stars. I enjoy working with the owners as they make the process easy. Highly recommend
Alan Arena: Positive: Professionalism, Punctuality, Quality, ValueI have a 2000 BMW M Coupe that had a sagging headliner. I found Keys Automotive on the Internet and was glad I did! The repaired headliner came out perfect- a real professional job that will add value to my ‘Collector’ car. I recommend this business to anyone who needs headliner work!!
4. Seatco
Address: 6632 Electronic Dr, Springfield, VA 22151, United States
Schedule: Opens soon ⋅ 8AM
Telephone: +1 703-354-4800
Business type: Auto upholsterer
Web page: http://www.seatco.com/
Near Seatco:
- a 61 meters away car parts shops in: NAPA Auto Parts - NAPA Auto Parts Springfield
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Seatco: what do users think?
Chris Arena: I contacted this company to do a steering wheel wrap. They offered the service on their website and said they had experience doing it. I purchased my steering wheel from a vendor and brought the wrap to their shop. They quoted me in the e-mail a price of $360 for three hours of labor at $120/hr. I told them to call me if they would take more then the estimated 3 hours. When I went to go pick up my car they told me it took the mechanic 9.7 hours and charged me $1,164.00 plus sales tax. When I contacted the manufacturer of the steering wheel wrap they told me the wrap should only take 1-2 hours to install and that SeatCo ripped me off by taking so long on the labor. I could have purchased two new wheels for that price. Do not trust them and make sure you get everything in writing. Service: Upholstery installation
Darius Hinton: Excellent service, great communication, and full of integrity. I would definitely recommend. My convertible top was cut open by a thief. Insurance paid for repairs. First shop I went to gave me too much run around regarding working with my insurance and getting the supplementals required to do the work. They asked me to order my own parts and it was taking them a week just to engage with my insurance. Seatco was recommended by my dealership and when I arrived Neal sat with me and called my insurance, emailed the paperwork required, and ordered the parts for me on the spot. Took him 15 minutes. When the parts came, he called me to bring the car in. I brought it in and they discovered another damaged part. Because of supply chain issues, the part was on backorder. They located the 2 remaining inventory in the nation (being sold at a premium), and worked with my insurance to do another supplemental all without bothering or inconveniencing me. I pick the car up today and its cleaned and the top looks brand new.
Response: Hi Darius, Matt here. Thank you for the kindly worded review! We appreciate that! Please note that all of work is guaranteed for a year, so should any issues arise, please don't hesitate to contact us.
Kip M: Our moon roof drains clogged on both cars within a month. Seatco was able to diagnose and fix the problem, and remediate the mold in our cars. Professional service - Matt and Neil communicated the process and timelines clearly and the work is outstanding. HIGHLY RECOMMEDED!
Brandon Bitgood: Seatco is fantastic! They were easily able replace my sagging headliner for a reasonable price. The quality of work is outstanding and the new headliner looks better than the factory original. Matt went above and beyond to help out when we discovered that my sunroof frame had rusted and was leaking shortly after the headliner replacement. He covered the roof with collision wrap to prevent water damage, helped troubleshoot the source of the leak, and replaced the sunroof glass a few days later once the replacement glass I had ordered arrived. Seatco really seems to care about their customers and their vehicles. I would not hesitate to come back again.Thanks for the great service!
Response: Thank you Brandon for the feedback!
Trevor Root: I wanted some custom work done on a center console cover for my Saturn Sky, and I contacted Seatco. I sent photos of what I had in mind and Matt took care of everything. They did a fabulous job, and the result matched the pictures perfectly! The staff contacted me regularly and was kind and courteous throughout the process. I highly recommend Seatco and would use their services again! Their work is top notch!
Response: Thank you for the feedback Trevor! It was a pleasure to work on your Sky’s console. - Matt
hampton oberle: I am very fortunate to have stumbled upon Seatco when I was looking for a complete restoration of the interior. The car (83 Pontiac Trans Am) had custom Recaro seats so no covers were commercially available. Seatco, from scratch, restored all the seats. It simply exceeded my expectations to say the least. It looks like it did 37 years ago when I bought the car. Thanks Seatco.
Response: Thank you Hampton for the kind words, and your recommendation. Much appreciated.
5. GS Auto Upholstery
Address: 1027 Benfield Blvd, Millersville, MD 21108, United States
Schedule: Closed ⋅ Opens 9AM
Telephone: +1 410-987-8746
Business type: Auto upholsterer
Web page: http://www.gsautoupholstery.com/
Near GS Auto Upholstery:
- a 304 meters away gymnastics lessons: Docksiders Gymnastics Inc
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GS Auto Upholstery: what do users think?
Richard Mitchler: Mr.Gilbert is outstanding! He was fast, very professional, and my upholstery work done in my car look brand new. Himself as well as his staff are great 😀 best shop in Maryland with no doubt. I recommend them highly. Thanks GS!
C. Jones: The headliner on my Honda Pilot started to sag, so I wanted to get it replaced. Gil and his employee Jeremy were wonderful to work with! I was able to get an appointment quickly and the new headliner looks fantastic. I had picked out a fabric color for the headliner that looked to be a close match to the sun visors. When they started to work on the headliner, Gil and Jeremy realized the fabric I chose was a few shades off. They called and asked if they could keep my Pilot an extra day so they could order a fabric that more closely matched the sun visor color; this was fine with me. The new headliner fabric is a near-perfect match to the sun visors! And then Gil THANKED me for allowing them to keep my Pilot an extra day to do the job right. I would highly recommend this place for any auto upholstery repair needs. Service: Upholstery repair
Dmitriy Bychkov: Gil, the owner was very professional and easy to deal with. They replaced headliner on my Volkswagen Beatle in a few hours. It looks fantastic now, like a brand new car inside. I would recommend this business to anyone in need of car upholstery repairs. Thanks a lot!
Brian Hongtong: Positive: Professionalism, Punctuality, Quality, ValueGil at GS Auto Upholstery was fantastic. I had leather seats installed in my Ford F-150 and he thoroughly explained the process and timeframe. The final results were fantastic, good quality and well done. Kudos to Gil and his company. I highly recommend.Service: Upholstery installation
dwayne johnson: 2009 Jaguar XF headliner repair. Gil took the time to explain exactly what he was going to do. He fixed a minor issue with my sunroof for no extra charge. The work was done within 24 hours and it looks great. The price was reasonable. I would definitely recommend them.
David Jung: I went to GS to have my Mustang Convertible top Replaced. Met the Owner and he was extremely knowledgeable and was able to go over the complete process. The convertible top was replaced perfectly and I have had no problem since. I highly recommend!
6. DP Auto Service
Address: 4940 Connecticut Ave NW, Washington, DC 20008, United States
Schedule: Opens soon ⋅ 8AM
Telephone: +1 202-966-0408
Business type: Car Repair Shop
Web page: http://dpautodc.com/
Near DP Auto Service:
- a 11 meters away shell gas station: Shell
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DP Auto Service: what do users think?
Will Bonner: My friend and roommate, Ethan, referred me to these guys and I’m very glad he did! I’ve been to DP three times now with various car issues, and they’re always very clear about what the problem is and how to fix it. David and his crew are always having a good time and it’s clear that they are enjoying what they do, which makes the trip there so much more bearable. It seems like the rest of the reviews agree with me on this. They have gained my trust and as long as I’m in DC, I will always head to DP for any auto issues I encounter. Thanks again!
Response: You'll have to let Ethan know how much we appreciate that recommendation, Will! It's been our pleasure to provide a helping hand when an issue pops up, and I'm proud to know you can count on a few good vibes from the folks here while you're around. Just be sure to let us know the next time we're able to help. -Maureen Hurley-Jung, Manager
Emily Guskin: Dave is the best mechanic. I have a 20 year old car that I hope to drive for 20 more years because of Dave. I have never been condescended to by anyone on his staff and never feel ripped off. In fact, he often charges me less than his estimate and regularly tells me not to bother to fix some stuff. He also lets me order after-market parts myself and then I just pay his team labor costs. Everyone who works there is nice, enormously competent and clearly enjoys their work.
Response: Emily, we're really happy you could stop in! Hope you'll be back our way again. -Maureen Hurley-Jung, Manager
Maurita: Positive: Professionalism, Punctuality, Quality, ValueThe mechanics at DP Auto Service are very competent, and reliable. I would not hesitate to recommend them other car owners.Service: General repairs & maintenance
Response: Maurita, you can always rely on our team for a job well done. We appreciate you taking the time to leave such a wonderful review. If you need anything in the future, we'll be here for you. -Maureen Hurley-Jung, Manager
7. Like New Automotive, LLC.
Address: 2809 A Dorr Ave, Fairfax, VA 22031, United States
Schedule: Opens soon ⋅ 8AM
Telephone: +1 703-536-2880
Business type: Car Repair Shop
Web page: https://www.likenewautomotiveva.com/
Near Like New Automotive, LLC.:
- a 63 meters away installation of solar panels: Ipsun Solar
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Like New Automotive, LLC.: what do users think?
Christopher Deitz: Javier did a phenomenal job restoring a damaged panel on my truck that was scratched into the metal (see before and after photos). My truck is a unique shade of green - I was worried they wouldn’t be able to match it, but they use a computerized paint matching system to make sure it’s perfect. There’s a reason it’s called “Like New” - it’s not an exaggeration! Thanks for doing a great job.
Response: Christopher, Thank you so much for taking the time to write this "5 STAR " review. We are happy that your experience went well. We know that that when it comes to vehicle needs it can be stressful. Our team always strives to take out the worry as much as possible. We appreciate the compliment you gave to Javier. Don't hesitate to contact us for any future needs. -Your Dedicated Team at Like New Automotives
Evelin Lemus: Great place , Daniel answered the phone when i first called and he was so personable even asked me if i had gone to the doctor and to also take care of my self . I was in an accident and found this place near my job (very convenient) i dropped it off and met javier , he did such an awesome job ! My whole experience was great i can’t thank them enough. It was also done pretty quick. Don’t hesitate to come here. Great bodyshop
Response: Hello Evelin, we appreciate you taking the time to write a review and rate us "5 STAR" we love hearing about your experience. It's our pleasure to service all our customers with the best service possible. Please contact us if we can be of further assistance to you.-Your Dedicated Team at Like New Automotive
Kimberly Byrd: Daniel, Javier, and the team at Like New Automotive are awesome! After my truck was hit, I had a difficult time finding anyone that would give me the time of day since it is a 2003 model. Daniel took on the challenge and dealt with their insurance which were not very timely or overly helpful. They fixed my truck and it looks great! I appreciate all of their help and generosity. I highly recommend going there for your auto repair.
Response: Hi Kimberly, Thank you for the compliments to our team, we appreciate you! Also, thank you for the AWESOME 5 STAR REVIEW! Customer satisfaction is a TOP PRIORITY for our team. We do everything possible by making sure you're happy with our service. We look forward to working with you again with any future needs. -Your Dedicated Team Like New Automotive, Inc.
Superskunk1954: Excellent experience. My situation involved significant frame repairs due to corrosion that was so serious, my vehicle would not pass state safety inspection. Staff was very considerate and accurately stated cost from the onset of the process; no surprises. Additional restoration work involved paint and clear coat that was completed in a manner that exceeded my expectations. Very minor issues afterwards were immediately and professionally addressed. Highly recommended. A very customer focused enterprise.
Response: Thank you for the AWESOME 5 STAR REVIEW! Professionalism and satisfaction is a TOP PRIORITY for our team. For our customers, we know that getting the job done swiftly and correctly is important! We appreciate you! -Your Dedicated Team at -Like New Automotive
Evonne Wayne: Positive: Professionalism, Quality, ValueI had a great experience with Like New Automotive! They worked with me to provide the best price for my needs. They really helped save me added stress & fixed my car in a timely manner. I would absolutely recommend!Service: General repairs & maintenance
Response: Evonne, Thank you for the great 5 STAR review! We are happy that your experience went well. We know that that when it comes to vehicle needs it can be stressful. Our team always srives to take out the stress as much as possible. Thank you for the opportunity to serve you. -Your Dedicated Team at Like New Automotive
Jee Hwan Choi: Positive: Professionalism, Punctuality, Quality, ValueDaniel was an amazing help with my cars damaged bumper and grill. He is also very personable and we chatted socially like friends while at the shop several times. Fast, affordable, and highly recommended. Thank you guys!!Service: Body & Trim
Response: Jee, We appreciate your time in writing this GREAT 5 STAR REVIEW. The best compliment you can ever give us is a great review or referral. Thank you for the great conversation as well. If you need anything (Oil Changes, Tires, Paint, Body Work) just let us know, we are happy to help. -Your dedicated team at Like New Automotive, Inc.
Ryan Huston: Brought in my car to get a quote on some work and Daniel and his guys were awesome. True professionals and openly communicating at times outside the standard work hours. Don’t hesitate to work with these guys for any of your cars needs.
Response: Hello Ryan, Thank you so much for taking the time to write this "5 STAR " review. We truley appreciate the complement you gave to our team. We do everything we can to make our customers happy with our service that we provide, our customers are our #1 priority. Don't hesitate to contact us for any future needs.-Your Dedicated Team at Like New Automotives
Emily Daniel: Like New Automotive is the place to take you car. I was battling the insurance company of the driver who hit my parked car for months. When I finally got a quote I went straight to Like New Automotive. Daniel communicated with me and also took on the battle with the insurance company. I’m extremely grateful for his time work and endless determination to help me. The person touches him and his team made my experience into the world of auto repair a positive one. My car is like new and back to commuting without fear of my bumper falling off. If you need anything done for your car take it to Like New Automotive.
Response: What a great review Emily! Thank you so much !!! We are here for you.
8. An's Auto Upholstery
Address: 13122 Country Ridge Dr, Germantown, MD 20874, United States
Business type: Auto upholsterer
Near An's Auto Upholstery:
- a 313 meters away make-up artist: PriscillaM Beauty Hair & Makeup
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An's Auto Upholstery: what do users think?
Sohail Khan: I went there I couldn’t find anyone like it’s seems like fake place i wast my time there was no phone call any board sings dont wast your time to go over there
9. NAPA Auto Parts - NAPA Auto Parts Springfield
Address: 6627 Iron Pl, Springfield, VA 22151, United States
Schedule: Open ⋅ Closes 7PM
Telephone: +1 703-642-9380
Business type: Auto parts store
Near NAPA Auto Parts - NAPA Auto Parts Springfield:
- a 61 meters away car roof upholstery: Seatco
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NAPA Auto Parts - NAPA Auto Parts Springfield: what do users think?
Melanie Sierra: Best customer service ever! Another Napa store called in this store for a part that they had in stock for my van. They held it for me and I was able to join their reward program as well as get my military discount! Thank you Shawn for helping me out!!! You rock!
Justin Small: Terrible customer service. Left me on hold for 15 minutes. Drove to the store still on hold walked in and they were doing nothing. They don’t have correct labels where their engine oil was so I bought some thinking it was going to be $15 as advertised and instead it was $27. Poorly run shop.
Aziz Siddiqi: Very bad services, they sell the equipment not telling the customer about it’s quality but while returning the same equipment after a week or 2, then they are asking you to bring our equipment with its box. Very ridiculous. Who is keeping the box of an equipment for a week or two after purchasing. When u purchased stuff with its box then u trash the box not keeping it for decoration of ur home. Shame on NAPA management for such services.
Isabel Rodriguez: Nice parts, a lot of them made in USA, Japan, etc, but terrible experience buying here, fake inventory, if you order online, they never have the parts, lately had bad experience with NAPA, so i will stop buying from this company to avoid drama.
Steve Murphy: Visited for the first time and it was like I stepped back in time. The man at the desk had the part that I was looking for. He offered to make certain that he had the part before I drove there. He was the only store in northern Virginia that had the part for my 53 year old car.
Justin N: This place is great if not a PITA to find.
Jonathan Logan: Good replacement parts at reasonable prices. The counter staff provided excellent service.
Ateeb Rahman: Ordered parts online to save money but when i went to pick up the part they charged a hidden freight fee without mentioning it, i do not mind paying the fee but I need to be informed where my money is going. Mechanic fixed the car without needing the part. I went to return the part the guy started to give me an attitude about the return which he also did not return the freight fee. This place has horrible customer service. I do not recommend this place to anyone. Your best bet is anywhere than here.
10. Imperial Auto Body of DC
Address: 6420 Chillum Pl NW, Washington, DC 20012, United States
Schedule: Opens soon ⋅ 8AM
Telephone: +1 202-882-4171
Business type: Auto body shop
Web page: https://imperialab.com/washington-dc/
Near Imperial Auto Body of DC:
- a 21 meters away brew pubs: 3 Stars Brewing Company
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Imperial Auto Body of DC: what do users think?
Alain Parcan: Truly the best body shop I’ve ever been to. By far the most professional staff, who took the time to explain everything start to finish, and the actual work done was impeccable. Plus it’s just a nice clean environment rather than most dusty oily car garages. You can tell from the start they’re going to treat your car well and they didn’t disappoint. Helps that the brewery is right next door too :)
martina: Imperial Auto Body DC did an amazing job on my car!!! It was damaged by large tree branches during a storm, and now it looks brand new. They were professional, courteous, and super efficient! It also took them less time to fix my car than expected. Their facility is also quite pristine and lovely. I was very impressed. I highly recommend!
carolyn jackson: I had my vehicle towed to Imperial Body Shop on 9/8/2021. When I came to pick it up, I saw Mr. Bryce. He politely asked me to wait 15 minutes and they will bring the truck around. After 15 minutes, He escorted me outside to show me my truck and I was amazed because it looked like a brand new truck. The detail work was better than going to a car wash because the wheels were shiny. I was very happy with the service. I love the staff: Ms. Patricia, Mr. John, Hector, and Bryce. They were very professional and they kept me informed about everything about the truck. Mr. Bryce assured me that I have a lifetime guarantee on the work. If I have any problems, please give him a call. I highly recommend them for Body and Repair work. They do a professional job. Carolyn Jackson
Karen G: I visited this establishment 2x within the last year. The door handle on my car came off and I was shopping around for an auto body shop to replace it. During my search I cane upon imperial auto body and I couldn’t have been happier! I returned a second time to have my fender and fog light piece replaced. The customer service was amazing and the price is super affordable as I paid out of pocket. I recommend them to anyone who is looking for an auto body shop. I truly thank you guys for your service and work! Service: Body & Trim
Salvatore Misuraca: Positive: Professionalism, Punctuality, Quality, ValueImperial is awesome. Professional, Courteous, Prompt, and did a great job fixing the damage to my car. I have used them 3 times is the past several years. A special thanks to Bryce and Ali, you guys are the best!Service: Body & Trim
Chelsea Brennan: Best experience I’ve ever had with a body shop. My car got sideswiped and I found Imperial through my insurance. The whole process was seamless with Geico and took far less time than I expected - less than a week from when I dropped it off. The best part is that they cleaned/vacuumed my interior too! My car looks practically brand new. Thank you Imperial!
11. Fort Washington Auto & Tire Center
Address: 11710 Livingston Rd, Fort Washington, MD 20744, United States
Schedule: Open ⋅ Closes 6PM
Telephone: +1 301-292-5580
Business type: Car Repair Shop
Near Fort Washington Auto & Tire Center:
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Fort Washington Auto & Tire Center: what do users think?
Nikokar, Shams: The most expensive MD inspection $99.9 place, spent 4hours after longtime waiting and came up it didn’t pass and failed due to steer has cover and nailed was on tire but it wasn’t flat. I can take off the steering cover it won’t be any issues and ask to fix the flat tire so they said charging for $49.99 I had to go fix it at Pros Tire for $19.9 only. The Pro tires & Auto is charging $79.9 and fixed my flat tire for $19.9 only. It was tough and disappointed from this place.
P: I had a great experience getting my Maryland Safety Inspection done here. I dropped my car off, and they gave me a ride home and then back again. The car was ready on time (and it passed!). Betsy, Ted and Derrick were friendly and knowledgeable about the MVA Inspection requirements and took great care of me. I also got to see how they treated other customers and delivery people while I was there, and it was with the same friendliness and respect. I plan to use them in the future for my auto service needs! Service: Vehicle safety inspection
Response: very glad to hear that. thanks
Ernest Davidson: I caught a flat on the highway and had to ride another mile or so until I got to a safe place to pull over, so I wasn’t sure if I damaged my tire to the extent that it wasn’t repairable. I took my tire into the shop and was greeted at the front desk by Wendy. I explained my situation, so Wendy told me if I was willing to leave it they can have a look at it and get back to me. Even though I didn’t hear back from anyone that day, I called the next day and spoke with Tamara, who was able to look into my request and explained that my tire was not repairable. I inquired about a new tire, but when she checked that tire wasn’t in stock. However, after I mentioned that the tire was less than a year old she was very helpful in recommending that I check with whoever I made the original purchase with because it may still be covered under warranty. I did that and it turns out that it is still covered, which will save me sone money. She could of easily tried to get me to wait for the tire to be ordered and purchase from them. Overall, it was a very positive experience. Thank y’all. Ft. Washington post office
Response: We are trying to upgrade our staff so our communication is sharper and better. I am glad you made it a positive experience. Thank you very much
arthur cutler: I needed to get my emissions test passed so I took it to Fort Washington Auto & Tire Center. The reception of the staff upon arrival was so great and friendly. I received a daily update on the status of my car and when I needed to add on some additional items I needed the staff to look at, they responded with no problem. It was a great experience and I have found a new mechanic for our vehicles. Services: Electrical repair , Auto engine diagnostic
Response: We appreciate the positive response and look forward to being able to provide future service.
Julie Johnson: Absolutely Great Service! Fast, Fair and Affordable! I got my car serviced today. The mechanics were knowledgeable, thorough and professional. I will definitely bring my car back to get serviced at Fort Washington Auto & Tire Center. Thank you for great service! Services: Tires , General repairs & maintenance
Response: Thank you very much.
Keya Green: From the time I walked through the door, the service was impeccable. The gentleman who helped me at the counter was pleasant, friendly and helpful. Tammy was knowledgeable was efficient and friendly and answered all of my questions with a smile. I got my car back in a timely fashion and recommend this place to everyone. I will efinitely be back! ⭐️⭐️⭐️⭐️⭐️⭐️ Service: Vehicle Inspection
Response: I really appreciate appreciate the positive feedback andmy staff does also.
Devonté Nikzson: So I’m riding through the rain with a wobbly wheel trying to get to the nearest tire shop, right? I pull up to Ft Washington Auto & Tire just before closing and they hooked me up! Mechanics were very quick and knowledgeable, had really cool personalities, they had my wheel taken care of less than 5 minutes and some change, and I was back on the road. Good look, team. Service: Tires
Response: Glad to be of service.
Dwayne Lindsey: Perfect service appointment experience! Work was swiftly and successfully delivered as promised. Excellent professionalism and on-site communication quality from start to finish. Entirely exceeded expectations for informative support and attention to detail. Fully satisfied and would fully recommend.Service: Tires
Response: Thank you very much. Really appreciate the kind words. I look forward to providing future service. Thanks
Tianna Mix: Amazing staff ! From the time I came in until the time I came back to pick up my car. Every single one of them were welcoming helped me out with my car issue so much, definitely go here if you care about your car & want amazing customer service!Service: Tires
Response: We thankk you and look forward to your next visit.
12. NAPA Auto Parts - NAPA Auto Parts Falls Church
Address: 431 S Maple Ave, Falls Church, VA 22046, United States
Schedule: Opens soon ⋅ 8AM
Telephone: +1 703-534-1200
Business type: Auto parts store
Near NAPA Auto Parts - NAPA Auto Parts Falls Church:
- a 32 meters away medical equipment shops in: Medical House
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NAPA Auto Parts - NAPA Auto Parts Falls Church: what do users think?
Ernesto Roubert: Great prices online and pick up at this store. Great customer service. Bill was very thorough and attentive to my orders. Appreciate that greatly.
Matthew Layton: Avoid at all costs! Despite clearly stating on their website that they install batteries purchased at their store (see screenshot), they absolutely do NOT provide this service. When I called ahead to check, the gentleman who answered the phone acted as though I was crazy. I have no idea how they stay in business if this is how they treat customers.
Dana Hummel: Very friendly staff and helpful in getting the right parts. Recommended.
David Evans: Go somewhere else. The guys in the shop are rude and condescending. I wanted to make a simple return of an item I had just purchased. I had my receipt, but they refused the return. He made me wait and was not communicative. This is an awful shop. Just go to Home Depot and buy what you need.
Marsden Bigby: I will never spend a dime at this location again. They sold substandard parts and their employee, an individual named "Jim" responded with attitude and contempt, then hung up on me when I called to ask about the warranty. You are better off at an Auto zone. Stay far away. Poor parts, worse service.
Christopher Herndon: I am a very satisfied repeat customer. I appreciate their professionalism and recommendation for a repair shop that perfectly met my needs. I will return for all of my auto needs.
Christopher Gadon: One of the last great parts stores, no frills no thrills just whatever you need without hassle at a great price.
Jamala W.: Saved my life!!!! My tire popped and they happened to be a block away from me. The staff were able to recommend a repair shop just 2 blocks away. Great customer service!!!!
13. NAPA Auto Parts - Genuine Parts Company
Address: 3800 Forestville Rd, District Heights, MD 20747, United States
Schedule: Open ⋅ Closes 7PM
Telephone: +1 301-736-1010
Business type: Auto parts store
Near NAPA Auto Parts - Genuine Parts Company:
- a 191 meters away construction companies in: Flippo Construction Co., Inc.
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NAPA Auto Parts - Genuine Parts Company: what do users think?
Monzell Fairfax: I truly enjoy going to that NAPA store. They are always willing to help and very kind. Also the NAPA in Clinton Md. They are great also!! NAPA KNOW HOW!!! AWESOME!!!
Response: We're glad we could help! Thanks for the review, Monzell. - NAPA
maryvn christmas: Gets the items you want..Great parts and great deals and prices..
Response: Thanks for taking time to write us a review. - NAPA
Uncle Big Man aka GURU DOO-DU: Great service and staff and part selection
Response: Thanks for the shout-out! We love hearing this and we're glad we could help! -NAPA
Angela Jacksons: They ordered my brake pads the day b4. They gave me a time to come in and pick up.. the brakes were there and everything went smooth.
Response: Thank you for the review, Angela, it is much appreciated! - NAPA
Jacob Wernicke: Very dirty and out of stock of a lot of parts.
Response: We appreciate your honest opinion and we will share this with our team. Thanks for the review. - NAPA
Tom Kidd: Great example of what an auto parts store should be. If you know your stuff, they are quick and efficient if you need some help, they are knowledgeable, helpful, never condescending. Worth a few extra dollars.
Response: Thanks for the shout-out, Tom! We love hearing this and we're glad we could help! -NAPA
14. BMW of Fairfax
Address: 8427 Lee Hwy, Fairfax, VA 22031, United States
Schedule: Closed ⋅ Opens 9AM
Telephone: +1 800-641-4873
Business type: Used car dealer
Web page: https://www.bmwoffairfax.com/
Near BMW of Fairfax:
- a 64 meters away cheap wood cookers in: Acme Stove Co.
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BMW of Fairfax: what do users think?
Erik: Erick Bautista was great to work with! I bought a used vehicle through him and felt that he listened to all my concerns and valued me as a customer. He helped make the whole process easy, painless and quick. I was in and out with keys in an hour and a half feeling great about my purchase. I would recommend BMW of Fairfax and Erick as your sales person!
Response: Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Kyle Lehár: I spent 6 weeks visiting dealers and test driving, coming home disappointed because of market adjustments from this chip shortage. I was 20 minutes away to a dealer who approved my application to tell me they sold the car because this person was already here. Alex worked with me, understanding my needs, respected my expectations and delivered. Thank you BMW of Fairfax! Thanks Alex!
Response: Kyle Lehár, we are glad we could help!
Sean Hickman: BMW of Fairfax is hands down the best dealership around. I went there this past weekend to look at a used Explorer. I was met by Erick Bautista. He provided the best customer service and made the purchase of the Explorer a stress free experience. If you need a car ask for Erick Bautista. Everyone else that I dealt with were friendly and accommodating. Check them out for your next car buying experience! I can guarantee you won’t be disappointed!!
Response: Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Kang Hyuk Lee: BMW of Fairfax set the bar across the board for a superb customer experience. From the moment I visited the dealership for a test drive, James O’Brien was honest, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and made the process very pleasant. Their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect! I would highly recommend to visit them if you are interested to purchase a BMW!
Response: Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Jonas Hirshfield: What a great experience. This is my 2nd BMW purchase from BMW of Fairfax and I highly recommend. While there are many BMW dealers in the DMV area, I find BMW of Fairfax to be the best at customer service, price and delivery. The salesman that I worked with was Alex Yakovlev and would highly recommend Alex as well. Buying a car in 2022 is not easy with low inventory & high prices however Alex & BMW of Fairfax gave me the best deal. I did a custom order and did have to wait a few months however Alex was great on giving delivery updates. When the car arrived, Alex ensured the closing process was seamless and ensured that before I drove off, I fully understood all the enhanced features of the car. He spent a good amount of time with me customizing the settings to my preferences. White Glove Service at it’s finest. Thank you Alex Yakovlev and BMW of Fairfax. You truly understand the importance of customer experience.
Response: Jonas, thank you for taking the time to leave a review for us at BMW of Fairfax. We're happy we could meet your expectations! Reviews like this give us motivation and help us ensure we provide high-quality care. Until the next time we meet, take care!
tonya springer: Wow 🤩 what a wonderful experience . Customer Service in all areas of the process …. Superb Dena my Service Advisor was the nicest and coolest, not to mention Professional. Melanie in the Loaner Car Service Area was delightful and so professional and good energy. BMW of Fairfax only place to go😀
Response: Hi Tonya Springer, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Joseph Kaiser: I was very impressed by the team at BMW Fairfax. They were courteous and professional. My experience with sales advisor Alex Zelkin was amazing. Alex was very professional, engaging and answered all of questions. Alex is a pleasure to work with and kept me updated every step of the process. The general manager, Mike Walker, is also engaging and answered my questions. I had an excellent experience at BMW Fairfax.
Response: Hi, we love receiving a high rating, and appreciate your positive review of BMW of Fairfax! We hope you'll consider us again in the future with your automotive needs!
Ten Ten: My overall experience at the BMW of Fairfax was customer service was excellent and superb. I look forward to doing future business with them. Will ALWAYS recommend their location to anyone who’s interested in purchasing a vehicle. Loving the high quality performance of my BMW.
Response: Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
15. Mr. Tire Auto Service Centers
Address: 2503 Franklin Rd, Arlington, VA 22201, United States
Schedule: Open ⋅ Closes 6PM
Telephone: +1 703-962-7197
Business type: Tire shop
Near Mr. Tire Auto Service Centers:
- a 15 meters away pet shops in: Loyal Companion
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Mr. Tire Auto Service Centers: what do users think?
Peter Amirato: These guys tried to sell me brake shoes when I have plenty of mileage left on the ones I have. Then, they forgot to put a screw back into place when they reassembled my brake shoes which led to internal friction on the drum. I noticed a loud noise coming from my brakes so I took it back and said it sounded like something was loose in there. They condescendingly told me it couldn’t have possibly been their fault but ultimately agreed to diagnose the noise. The “expert” diagnosis was that I just need new brake shoes. Clearly they didn’t even look at anything! In short DON’T GO HERE!
Response: Hi, we regret to see this low rating review. Can we ask what went wrong? We'd love a chance to see if we can change your negative customer experience into a positive one. Please contact us at (703) 522-1166. We look forward to hearing from you.
Marley Frankel: AVOID AT ALL COST. My first ever negative review. I’m not surprised to see the other one star reviews below .. I have gone here twice for a popped tire ( I am bad at hitting curbs while parking !) both times they’ve had me get other services. Ok fine. I’ve spent THOUSANDS of dollars here and come to find out one of my tires they put on has a nail with a white box around it. I have two babies in this car !!!!!!!!! We also found out they sold us the WRONG tire. We bought a defender and they put on a premiere tire but “don’t know how it happened” they said they’d switch out that tire but not the one with the nail in it. I will update this review with a photo of the tire. I will also be contacting our family attorney. Do not go here. UPDATE: I went to pick my car up and they took out the nail and change the box to yellow.. I never authorized this. Dan claimed they changed my oil but my service light is still on so uh no you didn’t. They just keep lying. Dan can’t tell me how I got a Michelin Premiere instead of a Michelin Defender or how my car got a nail with a white square around it .. he literally said he’s gotten plenty of cars with nails in the tires even forks. Yes, Dan, yes but not with a white box drawn around it. Clearly they put the wrong tire on my car TWICE
Response: We’re sorry that you are not completely satisfied with our service. Thank you for letting us know. Please give us a call toll-free at 1-800-876-6676 ext. 3500 if we can provide further assistance. Any one of the customer service reps can be of assistance
Will Brower: Knew I needed 4 new tires. They called me after I dropped my car off saying their installation fee would be $350 for 4 tires - $87.50 fee per tire is about 4x industry standard. The actual tire prices were reasonable but I wish I read the negative reviews before wasting my time coming to this place.
Response: We’re sorry that you are not completely satisfied with our service. Thank you for letting us know. Please give us a call toll-free at 1-800-876-6676 ext. 3500 if we can provide further assistance. Any one of the customer service reps can be of assistance
Thomas Ferrall: I should have listened to the reviews before coming here. Scheduled a safety inspection appointment online and even successfully called to confirm the time, date and location a few days beforehand. The day of the appointment, I walk in and am immediately told they don’t do any inspections and they have no idea how I was able to make an appointment. They even tried to make me believe that I had my facts wrong and I was the one inconveniencing them. Overall a terrible experience - definitely avoid at all costs.
Response: We’re sorry you had a bad experience. If you could please call us toll-free at 1-800-876-6676 ext. 3500, I would like to discuss this matter with you. Any one of the customer service reps can be of assistance
Sarah A: I use to come here to get car serviced. Last time I went, they overfilled my oil (which can lead to problems). I didn’t care too much about that and get accidents happen. Today, I had an appointment for 7:30 am. When I got there, the doors were locked and no one was there. A couple of other people were also waiting confused.I waited until 8am but no one showed up and the store was closed still. Accidents happen or people can’t show up to work, but at least have a working voicemail box or alternative phone to call if this happens. Went somewhere else.
Response: . We’re sorry that we failed to deliver the service you deserve. Thank you for taking the time to let us know.
Aaron Malcolm: Poor balance job on new tires cost me additional $89! Installed a set of 4 new tires for me. Installation went well, but very poor balance job. Started having extreme vibration in the front end at highway speeds, so I took my truck to the dealer for diagnosis only to find out Mr. Tire just hadn’t balance the new tires correctly. Dealership did the work right, no issues since.
Response: Thank you for bringing this to our attention. Please give us a call toll-free at 1-800-876-6676 ext. 3500. We would like to get more details and provide further assistance. Any one of the customer service reps can be of assistance
16. NAPA Auto Parts - Genuine Parts Company
Address: 7921 Old Branch Ave, Clinton, MD 20735, United States
Schedule: Open ⋅ Closes 7PM
Telephone: +1 301-599-6969
Business type: Auto parts store
Near NAPA Auto Parts - Genuine Parts Company:
- a 234 meters away wig and hair extensions shops in: Bella Crown
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NAPA Auto Parts - Genuine Parts Company: what do users think?
SkitzoJedi: Had part in stock that no one else had. Gentleman on the phone was great and put the item on hold for me. The woman who rang me up in the store was great as well. Thanks for saving me a giant headache and helping get my car up and running again!
Eric Young: Place order online for pick up great service and parts. Breaks and break lines.
Thomas Warrick: Curteous, professional, and most of all experiened. A large inventory of parts in stock
Alexis Franco: Is good nice attending for woman she help all time
Bobby Porter: Very helpful in locating the parts that I needed
D Watkins: Hate to do it but trust, I don’t like leaving a bad review but this place is so slow! Everyone is older and they just can’t get things done quickly. Be prepared to spend 20-30 minutes no matter what!
Harry Blakey: Picked up parts ordered earlier in the day
17. Metro Motor | Georgetown Exxon
Address: 1601 Wisconsin Ave NW, Washington, DC 20007, United States
Schedule: Opens soon ⋅ 8AM
Telephone: +1 202-333-0538
Business type: Car Repair Shop
Near Metro Motor | Georgetown Exxon:
- a 0 meters away exxon gas station: Exxon
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Metro Motor | Georgetown Exxon: what do users think?
Kathryn Atwood: One of my tires kept going flat. I brought my car into metro in Georgetown and Jamie and everyone there could not have been more helpful. It turned out that it wasn’t just the tire, but the rim as well. I had a road trip coming up, so they patched the tire so I was able to drive, and ordered what was needed. I felt completely safe on my trip; I knew that Jamie, the manager, would not have said it would be fine if it were not the case. They kept me updated when they were expecting the parts, which, these days can take a while. They got my car in right away when the parts arrived. They were always friendly, professional, and available. This really is a neighborhood auto repair shop, and it is nice to know that they are there! Service: Tires
Amy Tercek: This is THE BEST auto service station in DC. Jamie, the service manager, is incredibly professional and competent and helpful. The whole team is talented and hard working. The quality of their service is sky high! They seek to help the customer with courtesy and great kindness. This is by far the best service station I’ve visited. We’re lucky it’s right in Georgetown. Bravo! Services: Brake service & repair , Tires , Auto engine tuning , Oil change
Gloria Smith: I moved to Washington DC from San Francisco about two years ago. When I was in San Francisco which was my hometown I had lots of trusted advisers including an incredible car maintenance garage. When I moved to DC I didn’t know where to go so I went to the dealer. I won’t go into the details but the battery cost some thing in the range of $700. Even I knew that was absurd. Living in Georgetown I had gotten gas a few times at Metro motors. I noticed tons of different cards and they always seem to be crowded. I figured this must be a good sign. I have never been happier. I absolutely trust Jami if he says that the car needs something I know that it needs some thing. Their ethics are outstanding their work is outstanding and I highly recommend them. Services: Air & cabin filter replacement , Fuel delivery , Wheel alignment , Auto engine diagnostic , General repairs & maintenance , Brake service & repair , Brakes , Engine repair , Tire rotations , Carburetor cleaning , Exhaust , Oil change
Response: All words we like to hear when folks talk about our Georgetown auto shop! Thanks for taking the time to share your experience with our auto techs, Gloria. Our small business appreciates it, and we're glad to help to find some of new trusted advisors here on the East Coast. Feel free to stop by the next time you're in the neighborhood and say hi!
Rodney Bray: My car had not started the day before Christmas Eve and I had to get AAA to jump start it to get home. Christmas Eve 2021 was on a Friday and I knew that it would be difficult to find a mechanic who would be prepared to check the electrical system, diagnose the problem and repair it in the couple of hours before they closed up at 1:00pm. My neighbour recommended Metro Motor. I rang Jamie (Metro Motor) and he very kindly said he would check the car if I brought it to him immediately which I did. Two hours later a new battery was installed (the old one was 4 years old). I am very grateful to Metro Motor for helping me in such a short time given the imminent business closure for the Christmas holidays. I highly recommend Metro too others. Service: Battery
Lissa Piercy: LOVE this place. They know their stuff, told me I only needed to replace one tire when another place would have tried to sell me two, found an issue with my breaks I didn’t know I had, AND were super fast and accommodating. Plus Jamie corresponded via text and they follow-up to make sure you get your oil changed etc when it’s time. Using them for all my car needs! Services: General repairs & maintenance , Brake service & repair , Tires
Laura Keeling: Jamie and his team at Metro Motor did a great job. They took my car on short notice and replaced my brake pads, rotors, and side mirror within two days (one of which was Thanksgiving). Jamie even noticed that my key was out of battery and replaced that free of charge. Would highly recommend!Services: Brake service & repair, Brakes, Body & Trim
Response: Thank you for taking the time to recommend our Georgetown auto team! We're glad to have been able to help you out in a pinch, Laura. Hopefully, you'll stop in to one of our many DC auto shops the next time your car is due for maintenance, and we can help you prevent this from happening again!
Carol Ann Smallwood: Brian and Jamie at Metro Motor are amazing! They replaced my driver’s side mirror that had been knocked out. They had to order the part from Honda (which they did immediately!) and had it in the next day. They repaired the car within a few hours of the part coming in so that I could take it on a trip the next morning. Brian and Jamie and the other guys are so busy and work so hard at what they do. They are friendly and professional and simply know the ins and outs of any make of car. I have taken our van down there numerous times now and had a positive experience every time. I know they would appreciate my making an appointment to drop my car in but every time, it seems it’s been an emergency and I have just had to take it down there with little advance notice and they are always very understanding and respectful and just incredibly accommodating. I love this place and everyone who works there! Highly recommend!! Services: General repairs & maintenance , Body & Trim
Micheline DiNardo: My experience at Metro Motor was excellent! Jamie was very professional, knew what parts were needed to fix the car and took care of ordering them. It was a quick turnaround from the time he got the parts in to my car being completely fixed. Jamie made sure to follow up and make sure that the car was fixed properly and that there was nothing else that needed to be done. I highly recommend using this location for any repairs needed. Service: General repairs & maintenance
Kay Jackson Adair: They were able to schedule a dead battery replacement and oil change with the work being done in 24 hours. It is great to be able to pick up the car until they close at 11:00 pm…makes it so easy!Services: Auto maintenance, Auto battery replacement, Oil change
18. Advance Auto Parts
Address: 1449 Chain Bridge Rd, McLean, VA 22101, United States
Schedule: Open ⋅ Closes 9PM
Telephone: +1 703-848-2639
Business type: Auto parts store
Near Advance Auto Parts:
- a 75 meters away swimming pool shops in: McLean Pool and Spa
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Advance Auto Parts: what do users think?
Jeff Gilbert: Victor stayed after hours here the other day to quickly test my battery and replace it. He also helped me figure out some of the error codes my car was showing.
germaine kabasele: I was here for the first was welcomed by the best of Brett and Phil they were amazing very helpful with helping me find the things for my car and teaching me more about my car that I didn’t not know if I will definitely be coming here again they are my favorite!!!!!!!
E R: Great customer service! My car battery needed replacement recently and Advance Auto Parts in McLean did a wonderful job. They were quite busy the day I came in, seems as if many folks didn’t start their car enough during quarantine, but Paul took care of replacing my battery within minutes upon arrival. Curbside service and paying in advance online meant no need to enter the store, which is ideal during this pandemic. Thanks, Paul for your help and great customer service!! Much appreciated.
Jennifer “Jen” Maltba: As everyone else has said, the customer service at the Advanced Auto Parts in McLean is outstanding. I had just gotten a new-to-me car and needed to get new windshield wipers. I went ahead an ordered online based on the reviews and one of the managers knew my order as soon as I said I was there to pick them up, took my wipers out to my car and showed me how to install them. Easy-peasy and so nice!! Will certainly be back to this store anytime I need something for my vehicle!!
Muzafar Umarov: I first called this place. The brake light went out on my car and I needed to change it as soon as possible. I called them and a person answered my call. He was able to answer my questions and told me that the car I needed was in their stock. So I got out and head to the store. I was helped immediately. The salesperson quickly found what I needed and I was out of the store under five minutes. I replaced the brake lights right on the parking lot. It was extremely easy. I will be coming here more often now. Good experience
19. NAPA Auto Parts - NAPA Auto Parts WAS054
Address: 4703 Berwyn Rd, College Park, MD 20740, United States
Schedule: Open ⋅ Closes 6PM
Telephone: +1 301-615-8161
Business type: Auto parts store
Near NAPA Auto Parts - NAPA Auto Parts WAS054:
- a 98 meters away best western Hotels: Best Western Plus College Park Hotel
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NAPA Auto Parts - NAPA Auto Parts WAS054: what do users think?
Jordan: Great staff, they were very helpful when I was looking for a replacement CV boot and I have returned for other parts like oil/filters. I appreciate their willingness to check other stores or order for later pickup if they are out of anything. Definitely beats the Autozones/Advance Autos in the area.
gina price: Overall good experience, clean organized store , Ed assisted me from the phone all the way to purchasing the parts for my car and was very nice professional , thanks Ed for your service much appreciated. Gina
Response: We love hearing this! Thank you for taking the time to write a review. -NAPA
Victoria Ahanotu: My son like to go o their website to look at performance parts mods and upgrades
Sky Walker: They got my Denso alternator within a day (purchased online, picked-up in-store). Quick, easy, friendly experience.
Daniel Walfield: They were very helpful in getting me a new car battery, and even loaned me a socket set to change it out right then and there.
David Hanley: The folks at this location were friendly, had the window regulator I needed in stock, and even offered a nice discount to help me out. I really appreciated all their help.
Jim Kiernan: They had what I needed and the staff was very friendly.
20. BMW of Alexandria
Address: 499 S Pickett St, Alexandria, VA 22304, United States
Schedule: Closed ⋅ Opens 9AM
Telephone: +1 703-684-8500
Business type: Car Repair Shop
Web page: https://www.bmwofalexandria.com/
Near BMW of Alexandria:
- a 70 meters away lamp stores: Alexandria Lighting + Design
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BMW of Alexandria: what do users think?
Virginia K.S.: Nichita Gutu made my buying experience exceptional. From the moment I entered the building I received excellent customer service from him and he was very patient with my decision making process. I ended up purchasing a new car and was in and out quickly. The overall experience was everything I would expect from BMW. Highly recommend!
Response: Virginia, Congrats on your BMW! Thank you for taking the time to leave us this 5-star review along with your kind words! Best, BMW of Alexandria
Joseph Ghaderi: We loved working with Karen! She was quick, transparent, and direct which we really appreciated; she was super friendly and extremely helpful. Vafa in the finance department also went the extra mile when it came to choosing our options and getting us good financing! Definitely recommend this dealership to anyone!
Response: Joseph, Congrats on your vehicle! Thank you for the kind words and 5-star review! Best, BMW of Alexandria
Denna Randolph: Yesterday, I had one of the most pleasant car buying experience ever. My husband and I have been looking for a X3 in a specific color combination. After some extensive searching, my husband was able to find it at BMW of Alexandria. We were able to get in touch with Max who was beyond amazing. Max did a great job with making the process as painless as possible. He showed the important features of my car to get me on the road and provided guidance on how to get the best driving experience. A million thanks to Max for his help and professionalism.
Response: Denna, Congrats on your X3! Thank you for the kind words and 5-star review! We truly appreciate you taking the time to share your experience with us and we hope to see you again. Best, BMW of Alexandria
Michael Mills: Absolutely terrible experience servicing my car. I was traveling and had no choice but to go to this place rather than my local shop. Showed up and waited around for 45 minutes for someone to even talk to me. Completely dismantled service team started working with customers that were behind me in line. Waited for four hours for them to do diagnostics on my car $200 down the drain just to look at my car and they haven’t even done anything yet. Almost everyone I talked to were acting like I was hindering them, and I am a very calm, nice, patient person. Absolutely embarrassing transaction desk. When I am about to pay what I make in a month I don’t want to have someone point to a machine and be told “pay here”, I wanted to at least know what I am paying for and why it is almost double what was quoted. $100 in “shop parts” is egregious, I am aware of the work that had to be done and I am not stupid. Had to go through all the paperwork myself while employee behind the desk was 100% disengaged in the conversation. “Valet” guys keep it up, you made a mistake but you fixed it. For everyone else, I am human just like you are, and hope you will be able to understand that someday. It takes maturity, despite what’s going on in your own lives, to understand that there are actual lives on the other side of the table and not just credit cards. Thank god I will likely never have to come back to this place again.
Response: Michael, We are sorry to hear about your recent experience with us and we appreciate you bringing this to our attention. We will bring this information back to our team to ensure these practices do not continue. Thank you, BMW of Alexandria
Marico Hawes: I know BMW of Alexandria from Arlington at their old location. I brought my very old used BMW in at first until I upgraded to a used model from another dealership that was still under warranty. I could drop my car off and get a great level of service for free and a nice new car to drive while I waited. I wound up buying a newer CPO car from their new location in Alexandria and also got the same great service and a nice warranty. Things get pricier after the warranty. I would give 5 stars if not fior the high cost of out-of-warranty repairs. On the positive side, they will tell you all about your car in the process of doing a thorough diagnostics check when there is a problem. Diagnostics costs usually go towards any necessary repairs. The service techs, service manager and service director have all kept me with the brand and dealership for years.
Response: Marico, Thank youf or the kind words and 5-star review! We truly appreciate you taking the time to share your experience with us! Best, BMW of Alexandria
