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1. AutoZone Auto Parts - Washington
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5
446 reviews
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Address: 519 Rhode Island Ave NE, Washington, DC 20002
Schedule: Closed ⋅ Opens 7:30AM Thu
Telephone: (202) 832-4001
Business type: Auto parts store
Tony Hurst: I bought a new car battery from Mr. Dixon. He and Ms. Reese came out and helped me change out the old battery. They were professional, helpful, and great people to work with. I am grateful and will be back to THIS AutoZone because of them! Thankyou!
Response: Thanks for shouting out our amazing team, Tony! We're glad they helped you out with changing your battery. We always want to make sure we're providing you excellent customer service. Thanks for trusting AutoZone!
Shavon Lea: I would like to personally THANK Ms. Reese!! This women came out in the pouring rain to change my stranded daughters dead battery🙂 I was so amazed at her mechanical work and knowledge!! WE REALLY APPRECIATE YOU MS. REESE😘
Response: Hi Shavon, we're glad to hear Reese helped you out! Customer service is a priority for us and we appreciate you taking the time to let us know how we're doing. We hope you visit us again soon!
Arlisa Williams: I needed to get a new head lightbulb. The staff was extremely helpful in getting me the correct lightbulb since I know nothing about cars. I then tried to read the owners manual and change the light myself. Reesie saw me struggling in the parking lot and came out to help me. After a lot of contortions she was able to get my light bulb in and get me on my way. She explained what she was doing and gave me some other pointers too. So I drove away with a little more car knowledge than I had when I got there.
Response: Thanks for the shout out, Arlisa! We pride ourselves on our crew's excellent customer service and extensive product knowledge, so thank you for letting us know how we're doing. We look forward to helping you out again.
Toya J: Went here to get headlights and brake lights. Raymond assisted me and provided excellent customer service. Thank you so much Raymond and Ms. Reese!
Response: Thank you for shouting out our amazing team, Toya! We love to hear about our fantastic crew and their hard work. We look forward to helping you out again. Thank you for choosing AutoZone.
Dedrick L. Wilson: Recently, both of my headlights went out on my vehicle at the same time during my evening drive. It was impossible to see anything. I pulled into the Autozone on Rhode Island and I quickly received assistance from the staff. Not only did they assist me with the purchase, one of the employees was kind enough to install the lights for me. It is good to know that customer service is not a lost art! I strongly recommend this location!
Response: Thanks for the review, Dedrick! We're happy our team took care of your installation quickly. You can always count on us to help you out with your automotive needs. Thank you for trusting AutoZone.
Lourdes Tiglao: All the employees were kind and helpful. Amazing customer service from Sales manager this evening. In the rain, he came out to check my battery, changed it, changed my battery on my key fob, and changed my window wipers for me. Thank you so much for all your help! YOU GUYS ARE THE BEST!
Response: Thank you for the great review, Lourdes! We're happy to hear how our excellent team went the extra mile to help you. We know we have the best crew around and we take great pride in our customer service. Thank you for trusting AutoZone and sharing this experience.
SARO in D.C: This team are a customer service superstars! Even though I was thought I selected the right product, they took the time to confirm by doing the research for me and also took the time to make sure my son knew how to do it for the next time around. They do it with a smile, positive energy and outstanding service.
Response: Thanks for the shout out, Saro! We're very happy to hear you appreciate Warren's dedication and hard work. We want to make sure we're providing you with excellent customer service. We look forward to helping you again.
2. Carquest Auto Parts - CARQUEST of Washington DC - Washington
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5
44 reviews
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Address: 4900 Georgia Ave NW, Washington, DC 20011
Schedule: Closed ⋅ Opens 8AM Thu
Telephone: (202) 882-2001
Business type: Auto parts store
Dexter420 Rocko: I love this place good service they know what they are talking about, when it comes to parts.
William Idoniboye: Friendly service... Like a family run car parts store.. A bit dinky and worse for wear but very friendly and helpful staff...
Gerson Guevara: They are so though with the customers. I have been there for a few times and I hope never get back here!
Jackie Kerns: It’s a new owner and His attitude sucks and it gonna run customers away
Deirdra Hughes: Nice service and they had product I need in stock.
Kennys Sedan Serice: Very nice people. They will get you what ever you need.
Anna D: Owner is super helpful! Helped us change our car battery.
3. Addison Auto Parts - Washington
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5
33 reviews
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Address: 3908 Pennsylvania Ave. SE, Washington, DC 20020
Schedule: Closed ⋅ Opens 8AM Thu
Telephone: (202) 581-2900
Business type: Auto parts store
Isha Taylor: Great Black Own business order your parts for all vehicles, get supplies needed shovels car cleaners, car wax, tire shine spray scrapers, salt n more.... UPS Access Point for Packages drop-off n pick-up!!
Kevin -el: 100% beautiful family business?
Chenita Jasmine Amey (Nita): Went to mechanic shop next door.
Julie Graham: The lady who worked thereshe was very nice and courteous
Uncle Poodle: UPS drop-off. Nice owner. Reasonable prices.
Response: Thanks we work hard to satisfy our customers!!!
G Takeover: Nice place to go if you need car part and Jimmy is very helpful
Response: appreciate your comment
Melvin Johnson: Very reasonable prices And very friendly place to go.
Response: Thanks,very much appreciated.
4. Parts Authority - Washington
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5
121 reviews
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Address: 2901 Minnesota Ave SE, Washington, DC 20019
Schedule: Closed ⋅ Opens 8AM Thu
Telephone: (202) 582-1300
Business type: Auto parts store
ladytee101: If I could give a zero for customer service I would. They ignore you unless until they want to wait on you. Went in to by parts stood there while they only talk to each other looking me up and down. No one asked neither of the three customers standing in there can I help. Literally kept looking like why are you here like you are not a customer trying to purchase parts.
Response: Hi ladytee101, I'm sorry to hear you had a less than positive experience at one of our branches. Your message has been forwarded to the Branch Manager and will be used as a training opportunity for all our Counter Team Members. I hope you eventually received the attention and service we strive for.
Harold Mitchell: Every time I go to earl’s they always have the parts I need in stock, if they have to order any parts you can pick them up in a hour. The prices are reasonable I won’t go anywhere else. The best person to deal with would be Earl the owner, all of the other male workers have terrible attitudes try to avoid them!
Response: Thanks Harold for the nice review. I am glad to hear that Earl takes great care of you. If you have more feedback I would love to hear it. Please contact me, David Pollack, at dpollack@partsauthority.com. We look forward to seeing you again, and getting an opportunity to earn that 5th star. Thank you for your business.
Kevin Gordon: Service was great, counter personnel was awesome, I always get friendliness from the ladies and gentlemen there at the Minnesota Avenue location, parts are readily available also, 2 thumps up to the establishment 👍🏾👍🏾
Response: Thanks for the awesome review, Kevin! We work hard to meet expectations like yours and we’re happy to hear we hit the mark for you. Come back and see us soon!
Brenna Harris: They have parts in stocked most of the time but, customer service is freakin awful they talk to you like you are a child. you ask a question and they act like u asked them for a free item.I rather order the parts and wait then to give these ratchet ass ppl my money and, they wonder why black own businesses do not last. Thats because they are rude and have no consideration for others not every body knows about casr so we have questions.
Della Jones: The parts are reasonable but I rather pay more money somewhere esle. Some of those guys are rude & have bad customer service skills. Even on the phone. #Ridiculousdudes
Aaron Morris: Prices are good. The parts are in stock. Minus the customer service, I have no problems with them peoples.
5. AutoZone Auto Parts - Washington
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3.8
426 reviews
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Address: 3920 S Capitol St SE, Washington, DC 20032
Schedule: Closed ⋅ Opens 7:30AM Thu
Telephone: (202) 563-2630
Business type: Auto parts store
Oscar Mungoia: Hello last, lbought some parts for my vehicle in auto zon,which the mallener notified me that if l brought the bad parts,which l would changer ,they would give me a refund but it was not like that since l came to the car zon man sercano and anfortunately the maneger of the store l was badly faced and senego to be the refund that they promised me that terrible service and bad customer tensión have.me
Alex Turcios: There can’t be a slower service because they hit the limit Please corporate provide the employees with Redbulls monsters a coffee maybe they can move a little bit quicker if not higher some more people thank you very much
Response: Hello Alex, we appreciate your feedback. We'd like to learn more about your visit and would appreciate if you emailed us at customer.reviews@autozone.com. We know how important it is to take care of every customer as quickly as possible. Thank you for shopping at AutoZone.
T Reintzell: Wreaked of Marijuana inside the store. Email already sent to HQ. Will not be returning/recommending removal of store at this location due to illegal activity being witnessed in parking lot. Noted to DC PD. Would not recommend visiting this store.
John Tansioco: Came 5 minutes after their opening hours but was told they couldn’t let me in because they’re employees and security haven’t shown up yet. Also, they didn’t give me a receipt because they said their printer was down, and they were too lazy to fix it
Response: We're so sorry to hear about this, John. Customer service is our priority, and our hours should always be clear and abided by. We will look into this. You can also let us know more about your experience by emailing us at customer.reviews@autozone.com. We hope you give us a chance to win back your trust and confidence.
Edwin Kariuki: Came to get a free Check Engine light reading and the lady at the store asked me to wait while she helped a customer. And then another and another.. i waited for 20 minutes and when I asked her about it she asked me to “be patient” I ended up being helped by a nice younger lady a few minutes later so I added another star. But this was really a 1 star review
Response: We're glad our crew was able to help you out, but we're sorry for the long wait, Edwin. We know how important it is to take care of every customer as quickly as possible. Please email us at customer.reviews@autozone.com so we can follow up with you.
Tony Parks: The young lady was extremely nice and very helpful for some reason the manager was extremely rude
Response: Thanks for the feedback, Tony. We want to make sure that all of our crew consistently delivers the same standard of customer service. Please reach out to us at customer.reviews@autozone.com so we can learn more about your experience.
6. Carquest Auto Parts - CARQUEST of Florida Ave - Washington
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3.8
45 reviews
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Address: 1200 Florida Ave NE, Washington, DC 20002
Schedule: Closed ⋅ Opens 8AM Thu
Telephone: (202) 882-5800
Business type: Auto parts store
Critical Chris: This place has character! An old timey gem in the middle of northeast, DC. They don’t make ‘em like this no more!
Leaunteen Hoston: Great customer service, if they do not have the part or parts they will find it!!
Arsalan Arif: Customer service is horrible and parts are never in stock, Its always about 45min for them to pick up from different location and parts never show up until 2-3 hours late, Drivers are USELESS and not very serious, I RECOMMEND THAT YOU BUY PARTS FROM EITHER ADVANCED AUTO, NAPA OR PARTS AUTHORITY.
Kevin -el: Roadside assistance machine on whlees Grand Auto Resuce helping the community service t have your car parts . . schedule today. Come out to homes and more
Sajjad Rahman: Very bad experience. One simple part which was not available when I went to buy. They ordered and it supposed to be picked up within 3 hours which was coming from college park,MD to Washington DC store. But one whole day passed the part was not at the store! Very bad service...
Xxmaxgamer 64: Currently at the Call quest on Montello at Florida Avenue and I’ve been sitting here for over an hour waiting for someone to come with my part they told me At the Carquest on Georgia avenue that they do not have the part and to go to Montello & Florida to give me my part I’ve been here since 10 something this morning and still sitting With my son after I caught the train and bus here
Grace Lee: Pretty good place - good service. Pretty knowledgeable folks work here.
7. AutoZone Auto Parts - Washington
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4.1
671 reviews
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Address: 955 Longfellow St NW, Washington, DC 20011
Schedule: Closed ⋅ Opens 7:30AM Thu
Telephone: (202) 722-7830
Business type: Auto parts store
livingmytruth 2: Monique is freaking AMAZING. The best customer service i have EVER encountered at an AutoZone. She went over and beyond for my 89 year old grandmother. She recommended great products and even personally took her time to explain how to use the products. I will be a forever customer because of this young lady
Response: Hi, thank you for the review! We're happy to hear how Monique went above and beyond to get your grandmother back on the road safely. We know we have the best crew around and we take great pride in our customer service. Thank you for trusting AutoZone, and sharing this experience.
Earle Douglass: Service was excellent. They quickly took a return and found the correct pieces for me. The annoying bit was there was a line of in store customers who were being helped by employees and meanwhile a computer was announcing every 30 seconds that there were online orders to be compiled. I was only in the store for a couple minutes and it was annoying. I cannot imagine working there with a computer nagging all day.
Response: Thank you for the review, Earle! We want to make sure we've got all customers, drivers, and car lovers covered. If you need any more assistance, you can always contact us at customer.reviews@autozone.com and we will follow up with you directly. Thank you for trusting AutoZone.
Judy s: I just came in to buy a battery, car wasn’t working so I had to carry it out in my backpack and Steve was just so friendly and concerned about how heavy it was, which it was but really nice of him to help me get it situated so I’d have an easier time carrying it. Also, the guy at the door who’s name I didn’t get just seems really cool and asked me if my hat was a Harry Potter hat, which I wish it was bc that would’ve been a lot cooler!
Response: Hi Judy, we're glad to hear Steve helped you out! Customer service is a priority for us and we appreciate you taking the time to let us know how we're doing. We hope you visit us again soon!
Chanpen Tee: The staff is really nice here. Good customer service 👍. The shop is clean.
Response: Hi Chanpen, thank you for the feedback! We're glad you had a great experience with us. We want to make sure we're providing excellent customer service and that our store is always well-organized. We hope you check us out again soon!
Johnny Seikaly: Worst customer experience ever. Pro tip: don’t wait in line. Find an employee in the store or out in the parking lot and take them to what you want. Then you can bypass all the customer silly enough to wait in line.
Response: We're sorry to hear about this, Johnny. Customer service is our priority and you should always get prompt assistance from our team. Please contact us at customer.reviews@autozone.com so we can continue to hold ourselves to the highest standards of professionalism.
Bebi Oll: The people work there so experienced I found everything I need
Response: Thank you for the great review, Bebi! We want to make sure we always have the products you need to get you back on the road safely. Thank you for trusting AutoZone. See you again soon.
8. AutoZone Auto Parts - Washington
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3.9
292 reviews
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Address: 4045 Minnesota Ave NE, Washington, DC 20019
Schedule: Closed ⋅ Opens 7:30AM Thu
Telephone: (202) 396-0294
Business type: Auto parts store
I SLAY ALL DAY TRAVEL The Solo Traveler: I’m always here to get parts for my car. Great location but crowed area. Good customer service and the ppl are friendly and reliable.
Response: Hello, we're glad to know you had an awesome experience with us! We want to make sure we are providing excellent service and the best automotive products. Thank you for sharing your feedback and shopping at AutoZone!
Phyllis Morris: Well stock very neat and clean store, pleasant customer service.
Response: We're glad you had a great experience with us, Phyllis! We want to make sure we're providing excellent customer service and that our store is always well-organized. We hope you check us out again soon!
Matthew Boone: Super helpful staff. They are awesome.
Response: Thanks for the feedback, Matthew! We're glad we were able to help you out. Customer service is a priority for us and we appreciate you taking the time to let us know how we're doing. We hope to see you again soon!
Regina Proctor: Great service! I found my part that I needed for my car
Response: We're glad to know you had an awesome experience with us, Regina! We want to make sure we are providing excellent service and the best automotive products. Thank you for sharing your feedback and shopping at AutoZone!
moustapha fall: Just purchase a 6 piece here bit set for $21.00. But the merchandise was unusable. When back to this same location with receipt and the packaging, item still in the same condition. However the cashier(a lady) is telling me that I could not return the item. Today is the last time I will ever take my business to AutoZone.. And I will convince anyone to do the same. And I will go extra mile to make it happen..
Response: Hello, we want to make sure we are providing you quality products. Please contact us at customer.reviews@autozone.com so we can look into this further. We're always improving and hope you continue trusting AutoZone.
Yuhanna Muhammad: Depends on the staff...some really put their work in and others are just there to get a check...I literally watched a lady say “I don’t have time to test a battery” when a new employee was asking about charging/testing a battery I literally watched as they pick up and then hang up the phone when they don’t want to answer .... Weird stuff ... The only autozone in the DMV that isn’t ghetto af is the one in forrestville ..I’ll take my money there
Response: This is never the impression we want to leave, Yuhanna. We want to make sure that all of our crew consistently delivers the same standard of customer service. We are always improving and hope for a chance to win back your trust and confidence.
Ronald Terrell: I would advise all my friends and family members to purchase parts from AutoZone!
Response: Thanks for the feedback, Ronald! We want to make sure we are providing excellent service and the best automotive products. Thank you for shopping at AutoZone!
9. AutoZone Auto Parts - Washington
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
4.1
483 reviews
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Address: 1207 H St NE, Washington, DC 20002
Schedule: Closed ⋅ Opens 7:30AM Thu
Telephone: (202) 388-1203
Business type: Auto parts store
Justin Doil: Had to run in to get new windshield wipers. Troy was super helpful: he looked up what wipers my 2011 Chevy Cruze needed and then went outside to help me install them while it was drizzling. Without Troy, I would have been totally lost since I know next to nothing about cars. Great staff, very kind and helpful. My go to place for car stuff in DC.
Response: Thanks for the shout out, Justin! We're glad to hear Troy went above and beyond to help you install your new windshield wipers. We want to make sure we're providing you with excellent customer service. We look forward to helping you again.
Roberta: Today was my first time ever in an auto supply store (and I am 68!) I needed replacement headlamps and wanted to buy better bulbs. I was expecting to have a terrible experience. Instead, TreyWade took care of us and was phenomenal. He explained the options clearly and even came out to the parking lot and helped put the bulbs in. I really was impressed by both his knowledge and his willingness wo help.
Response: Thanks for the great review, Roberta. We're glad Trey was able to help you out. We pride ourselves on our crew's excellent customer service and extensive product knowledge. Thank you for trusting AutoZone!
Isabelle “Belle” Green: Helpful team members. I was able to find the correct size fuse for my 2015 vehicle. Fast and easy visit.
Response: We're happy you had a great experience with our team, Isabelle! You can always count on us to help you out with your automotive needs. Thank you for trusting AutoZone!
andre james: I recently dropped off an old battery and also old oil that I drained from my car the service that is there is very polite and helpful
Response: Thanks for the feedback, Andre! We're happy you had a great experience with our team. Providing excellent customer service for every driver out there is what AutoZone is all about. Thanks for trusting AutoZone.
Joy Aviles: The work staff has improved from yhe last time I was there they are more helpful and professional. The problem lies with parking, there are no spaces for the paying customers because the parking spaces are being utilized by patrons who are not auto zone customers. There should be some parking rules applied.
Response: This is disappointing to hear. We should always be ready to help you out, Joy. We pride ourselves on excellent customer service. Our team strives to exemplify the AutoZone standard of service and expertise. We hope you visit us again so we can help you out. Thank you for sharing your review.
Halley Jobsis: I recently got a car and I haven’t had one in over a decade, so I was a little helpless when it wouldn’t start this morning. I got a jump, drove to the H Street autozone and they quickly/easily advised me on a new battery to buy and installed it for me! Phew!
Response: Thanks for the great feedback, Halley! We're happy to hear that our team was able to help you get back on the road safely. You can always depend on your friends at AutoZone. We hope to see you again soon!
Linda Phillips: The guy who worked at the cashiers station offered to replace my windshield wiper blades without any hesitation. Thank you ❤
Response: Thanks for the great feedback, Linda! We're happy to hear that our crew helped you out with installing your wiper blades. We always want to make sure we're providing you excellent customer service. Thanks for trusting AutoZone!
Tal Crawford: The customer service representative was great and the parts that I needed was right on time..... thanks AutoZone.......
Response: Thanks for the feedback, Tal. We want to make sure we are providing excellent service and the best automotive products. We hope you continue to trust AutoZone for all your automotive needs.
10. Advance Auto Parts - Mount Rainier
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3.9
246 reviews
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Address: 3191 Queens Chapel Rd, Mt Rainier, MD 20712
Schedule: Closed ⋅ Opens 7:30AM Thu
Telephone: (301) 864-3883
Business type: Auto parts store
disco 07: Seems to have improved in professionalism. We received quick and courteous service and our shopping experience was great. They had the parts we needed. My son likes this place. I will try a few more times because my experience has varied.
Response: Thank you for taking the time to leave this review for our Mt Rainier location. We are so pleased to hear you had a great experience while visiting. We strive to provide all of our customers with the best possible service during each and every visit. We thank you so much for choosing Advance Auto Parts, and look forward to see you again soon!
Kev- keepingitreal: It’s good to see that this store offers a working battery testing tool although it’s designed to work for batteries with the terminals at the top of the battery and not to the side, but thanks! I appreciate the young male employee for refusing not to give up and he was able to successfully tested the battery with the terminal to the side and he was able to see that the battery needed to be replaced. Due to short staff the batteries had to be replace on a different day at this location.
Paul Robison: Called into the store to check a part and I spoke with Lamont. He found what I needed and held it for me for the afternoon. He went on further to help me find a few remaining car parts I needed by calling local stores, because those parts were out of stock in his store. In the end, I got everything I needed to fix my car so I could drive back home in North Carolina. Lamont went above and beyond and the whole time was friendly about it. Great experience.
Response: Thank you for taking the time to leave this review for our Mt Rainier location, Paul. We are happy to hear that, Lamont, was able to go above and beyond to assist you with your automotive needs. We have forwarded this to our Field Leadership Team so that they can be recognized for their hard work. We hope to hear from you again soon and thank you again for choosing Advance Auto Parts.
Jonathan Matts: I have had only historical good experiences at this location. Today was specifically better than I initially expected as Lamont went above and beyond to help me. Definitely mad props to him for helping me and hope this location gets the recognition it deserves.
Response: Thank you for taking the time to leave this review for our Mt Rainer location, Jonathan. We are happy to hear that, Lamont, was able to go above and beyond to assist you with your automotive needs. We have forwarded this to our Field Leadership Team so that they can be recognized for their hard work. We hope to hear from you again soon and thank you again for choosing Advance Auto Parts.
Ari B: THEY CAME IN CLUTCH! I needed my brakes fixed and fluid changed. The guys at the front desk helped me cancel my online order (I ordered the wrong part) got me the right part, saved me from getting charged twice, and even connected me to a local mechanic who did a great affordable repair THAT DAY! I couldn’t have asked for more. Thank you to Lamont and the manager! I will be coming back.
Response: Thank you for taking the time to leave your review of your recent interaction at our Mt Rainier location Ari. This store is lucky to have Lamont and we have further recognized him for his excellent customer service skills. We hope that others read your review and give Lamont a visit. Thank you for choosing Advance Auto Parts.
Antonio Davis: My experience with the manager was great and helpful very nice and great courtesy. Definitely will be back for future truck needs
Response: Hello, Antonio. Thank you for taking the time to write your review of our Mt Rainer location. We are so pleased to hear that your experience with us was a positive one! We always want to ensure we are going above and beyond for our customers to assist them with their automotive needs. We look forward to seeing you again soon and thank you again for choosing Advance Auto Parts.
Brenda Jackson: Lamont from Mt. Rainer store was very helpful, pleasant..assist me and was very informative!!! I highly recommend him and hope that he can be upgraded to a MANGER POSITION … GOOD LUCK TO YOU Lamont👏🏿👏🏿👏🏿👏🏿👍🏽
Response: Hello Brenda! Thank you for taking the time to leave this 5 star review for Lamont at our Mt. Rainer store location. We are very pleased to know that he has provided such excellent service for you, and will have this forwarded to all of his leadership! Thank you for shopping with Advance Auto Parts and Batteries!
David Lopez: Good customer service. The manager (Jessi)was very attentive of the customers. Got me in and out quick.
Response: Thank you for taking the time to leave this review for our Mt Rainer location, David. We are happy to hear that, Jessi, was able to go above and beyond to assist you with your automotive needs. We have forwarded this to our Field Leadership Team so that they can be recognized for their hard work. We hope to hear from you again soon and thank you again for choosing Advance Auto Parts.
nick Gonzales: Jesse was very professional and very knowledgeable. He is a great asset to the store.Thanks
Response: Hello Nick, thank you for taking the time to leave this review! We strive to provide exceptional service to all of our customers, and we're pleased to learn that your experience with our Mt Rainier location resulted in a 5 star rating! Thank you for shopping with Advance Auto Parts and Batteries!
11. AutoZone Auto Parts - Cora Kelly
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4.1
439 reviews
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Address: 3705 Mt Vernon Ave, Alexandria, VA 22305
Schedule: Closes soon ⋅ 10PM ⋅ Opens 7:30AM Thu
Telephone: (703) 535-5900
Business type: Auto parts store
Jose Velasquez: The cashier was too busy to acknowledge that I was in line and he keep talking to what appeared to be a personal friend. The was another lady who just stood there on her cellphone. I asked if there was anyone else who could as there was not two of us waiting and his short answer was No. The person who he was talking to said to help us out and he would go look by himself. What terrible customer service.
Response: We're sorry for the inconvenience at the check-out, Jose. Customer service is our priority and you should always get prompt assistance from our team. Please reach out to us at customer.reviews@autozone.com so we can make this right.
S. Edward Tj Gerety III MBA: The staff greeted us as we came in but only one gentleman offered to assist. Though his advice was to go elsewhere.
Response: This is not the impression we want to leave, Edward. We're disappointed to hear you did not have a great experience with everyone on our team. Please reach out to us at customer.reviews@autozone.com so we can follow up with you. Thanks for choosing AutoZone.
Isaiah White: Was in my old neighborhood and realized I needed a battery for another car. Went inside and was helped immediately. The customer service is always great when I go here.
Response: We're happy to hear you found what you needed quickly, Isaiah! We want every customer to have a seamless experience with us. Thanks for letting us know how we're doing. We hope to see you again soon!
H K: Quite a few mislabeled items with incorrect prices. A state violation actually. Employee refused to honor labeled price.
Response: We're sorry about any confusion with our prices, H K. We should always be clear in our products and how much they cost. Please reach out to us at customer.reviews@autozone.com so we can follow up with you. We hope we can regain your trust and confidence.
diana chaupis: Went to this store before they closed to get a battery and have it installed and when getting the battery the woman spoke and Spanish “it’s 8pm it’s late” to the gentleman who seemed like he was going to do us the favor. And the woman apologized and expected me to still buy the battery… if I asked to if I could get it installed that means I don’t know how to do it myself. I rushed from work to do this and I could not get it done.
Response: We're sorry to hear you didn't have a great experience with us, Diana. Our team strives to exemplify the AutoZone standard of service and expertise. Please reach out to us at customer.reviews@autozone.com so we can help you out. Thank you for sharing your review.
Matt Ingram: The staff at the store are very helpful. My alternator and battery went bad in my car which worried me a bunch. But the staff helped me through the whole process of testing it, providing tools for me to replace, and I was able to buy the new alternator there too. Even though it took a few hours they were cool with me doing the work in the parking lot. With both replaced now everything is working great. Thanks again!
Response: We're glad you had a great experience at our store, Matt! You can always count on us to help you out with your automotive needs whenever you need us. Thank you for trusting AutoZone. We hope you check us out again soon!
12. Parts Authority - Washington
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4.2
101 reviews
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Address: 6335 Chillum Pl NW, Washington, DC 20011
Schedule: Closed ⋅ Opens 8AM Thu
Telephone: (202) 829-6315
Business type: Auto parts store
Kirk Cumberbatch: They have a lot of good parts, just get the right part from them the first time. I could be a little hassle. They cool
Response: Thank you again for choosing us and we hope to see you soon!
Jean Estel: In and out quickly. Far better experience than those other auto places
Response: Jean, thank you for the awesome feedback! We are happy to hear we hit the mark for you! Come back and see us soon!
Demarkus Link: The Parts are great but service is horrible. A bunch of old dudes with grumpy attitudes.
Response: Dear Demarkus, Thank you for taking the time to leave a review of the experience you had at our Washington, DC Parts Authority location. This is not the experience we want anyone to have at any of our over 200 locations. Customer service is something we pride ourselves in and we're disappointed when we don't meet your standards of great customer service. I will be forwarding your review to our management team that oversees this location and we will review how our customers are being treated. We hope we can earn your business back in the future.
R&R Entertainment: The support was awesome. Found my parts and i was out of there in 15 minutes.
Gary Jackson: They have excellent customer service and they are very knowledgeable about their business.
13. Advance Auto Parts - Takoma Park
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3.9
499 reviews
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Address: 6300 New Hampshire Ave, Takoma Park, MD 20912
Schedule: Closed ⋅ Opens 7:30AM Thu
Telephone: (301) 270-4888
Business type: Auto parts store
A L: Needed wipers. Put my car info in and got a list, with part numbers, to choose from. Easy shopping experience and they installed it for me.
Catherine Caine: I called ahead to confirm that they could do an engine check, and when I arrive a couple hours later they told me the service was suspended because of COVID. I made the trip out there for nothing.
Response: Catherine, thank you for leaving this review of our Takoma Park location. We are so sorry about your experience in with our store not providing a free service. We would like to hear more information about your visit and have that information forwarded to the Leadership Team of the store. It will let the store know of their shortcomings or strengths they have and how they can improve their customer experience. This will also allow our field leadership the ability to address the behavior of the team members. We want our customers to have more than just a 1-star experience. We hope in time you give the store another chance to provide you the service you deserve. Thank you for choosing Advance.
Chanpen Tee: The staff is helpful and friendly. There are many parts available here.
Response: Hello, Chanpen. Thank you for taking the time to write your review of our Takoma Park location. We are so pleased to hear that our Team Members were friendly and helpful! We love helping our customers and it is nice to know when we do a good job. It was an honor to serve you and we hope to serve you again soon!
Cherelle Dixon: Today I stop at the advance auto parts at 6300 New Hampshire Avenue,Takoma park. Everyone that work there was very polite and welcoming. Jesse helped me rate away. Jesse is very professional and knowledgeable about his job. After I scratched the paint off the back of my car. I went in and explained to Jesse my problem. He came out and looked at my car. Then he explained to me what I needed for my car which was Perfect Match. Which covered up the scratches on my car. I was so happy and relieved that Jesse knew just what my car needed.I would highly recommend this Advance Auto Parts to anybody.
Kimberly Jefferson: Jessy was awesome he helped me regarding a battery that I brought in was very knowledgeable about what he was doing and schooled me on some things regarding my car. Excellent customer service please keep him at this store very good asset to your company. Thank you so much.
14. Advance Auto Parts - Arlington
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4
213 reviews
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Address: 5404 Langston Blvd., Arlington, VA 22207
Schedule: Closed ⋅ Opens 7:30AM Thu
Telephone: (703) 237-0030
Business type: Auto parts store
Colin Mannes: It was busy and the employees were working as best as they could to keep up! They were terrific. Thankful that they took my used oil and informed me of a special deal on a product I was buying.
Response: Hello Colin, thank you for the positive review. We are happy to hear you had a good experience at our Arlington location. It is great knowing our friendly and efficient Team Members are providing our customers with the service they deserve. Thank you for choosing Advance, and we hope to remain your go to store for your automotive needs.
Kara Mailman: Incredibly knowledgeable staff, quick service, wide selection of products -- shout out to Deonna specifically for figuring out exactly what was going on with my battery and getting it fixed ASAP!!
Response: We appreciate your 5-star review of our Arlington location Kara. Knowing that this location has incredibly knowledgeable staff, quick service, and a wide selection of products, we expect to hear more 5-star reviews. We welcome you back anytime and please be sure to leave us another review. Thank you for choosing Advance.
Eduardo Curaca: Convinient locations. You could safe some money if you use discount code online.
Response: Hello Eduardo, thank you for reviewing our Arlington Advance Auto Parts store. We are happy our stores location provides you with convenience and that our online discounts offer you some savings. Our mission is to provide our customers with the best we offer in automotive support, parts, and service. We are glad that we met the mark here. Thank you for choosing Advance, Eduardo, we look forward to working with you again.
Mary Evans: The counter person was very helpful and she was able to get me through my ordealThank you for your help and time.
Response: Hello, Mary. Thank you for taking the time to write your review of our Arlington location. We are so pleased to hear that our Team Members were helpful to you! We love helping our customers and it is nice to know when we do a good job. It was an honor to serve you and we hope to serve you again soon!
Aaron Angeles: Excellent. Service for basic needs is great. Although at closing both workers answered my questions and left my purchases for the next morning with positive attitudes. I have always found what I needed here although a smaller sized shop. They can special order what is not in stock. My needs today were autobody products.
Doris Cochran: Johnathan and Robin were extremely helpful and so very understanding . I’m a single mom and it’s the winter time. Hearing Robins calm voice to just come in and she would help me in my situation why my car wasn’t starting, made me feel like she really cared. Johnathan helped me replace my battery and checked everything to make sure I was able to get on the road again safety. He understood the importance of a car for a single mother. I cannot express enough how thankful I am to this advance auto parts. They continue to give the best service possible every single time I come here. Thank you with all my heart!
D W: I’m not one to try and hurt a business or bring attention to insignificant issues but here I sit for the 3rd morning in a row outside this advance auto. The window says they open at 7:30am and it’s 7:55am, the doors are locked, no sign of an employee anywhere. Yesterday I waited until almost 8:30am, ended up calling the phone number their site provides only to wake up what sounded like a puzzled high school kid who has no ties to Advance Auto. I don’t care if you open at noon but people are busy and do not have time to sit waiting for a store to never open…
Response: David, thank you for visiting our Arlington store and taking the time to leave a review. We do truly apologize that the store was not operating within our scheduled store hours. We strive to always make sure that we are providing our customers with full services from the time the store opens to when it closes. We are sorry that the store was not able to provide you with the proper assistance you deserve. At this time, we have forwarded this information to the Leadership Team so they can address this issue with all Team Members and make corrections where needed. We hope in time you give the store another chance to service your automotive needs.
Zak Mahshie: Realized in the middle of a downpour that my wiper had broken. Although they steered me toward a more expensive blade at first, they were very open about less expensive options being available when I asked (I only have 6 months left on this lease). The sales associate offered to install the blade on my car, and did it in about 30 seconds. I would have figured it out in a few minutes on my own, but he saved me from doing so in the pouring rain. Thanks!
Molly Loesel: I had a great experience at this store; Eric was really helpful in finding the right part I needed to replace my wiper! He had to order it, but it came in same day, and he installed it right away when I came back. Thank you!
Marybeth Gordon: This is an extremely overdue review due to Covid-19 (as Google had reviews blocked when I wanted to write this). Nice staff, and eager to help - however, so “nice” that they shorted out the computer in my car when offering to change a battery. Between the cost of the battery, tows, the new computer and the labor at my dealership, what should have been a $180 day turned into a $1700 week while waiting for my car to be fixed, and while driving a rental car. Absolutely exhausting experience overall, and what’s even more frustrating is that the corporate office doesn’t even seem to have a phone number that I can call to ask if they’d pay for the new computer and issue a refund of my battery purchase. 0/10 recommend. UPDATE: I am happy to say that I worked with Andre, the District Manager, to rectify this and I am satisfied with and grateful for the outcome.
Response: Hello Marybeth, thank you for taking the time to reach out to us. We are sorry to hear you did not have a pleasant experience at our Arlington location. We hope that this has been resolved, but if it has not been please feel free to reach out to us directly here at the support center (877-238-2623), as we would be happy to look into this further for you. We do apologize for all of the trouble and inconveniences caused by this, and do hope to hear from you soon.
15. NAPA Auto Parts - NAPA Auto Parts Springfield - Springfield
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4.4
99 reviews
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Address: 6627 Iron Pl, Springfield, VA 22151
Schedule: Closed ⋅ Opens 7AM Thu
Telephone: (703) 642-9380
Business type: Auto parts store
Melanie Sierra: Best customer service ever! Another Napa store called in this store for a part that they had in stock for my van. They held it for me and I was able to join their reward program as well as get my military discount! Thank you Shawn for helping me out!!! You rock!
Justin Small: Terrible customer service. Left me on hold for 15 minutes. Drove to the store still on hold walked in and they were doing nothing. They don’t have correct labels where their engine oil was so I bought some thinking it was going to be $15 as advertised and instead it was $27. Poorly run shop.
Aziz Siddiqi: Very bad services, they sell the equipment not telling the customer about it’s quality but while returning the same equipment after a week or 2, then they are asking you to bring our equipment with its box. Very ridiculous. Who is keeping the box of an equipment for a week or two after purchasing. When u purchased stuff with its box then u trash the box not keeping it for decoration of ur home. Shame on NAPA management for such services.
Isabel Rodriguez: Nice parts, a lot of them made in USA, Japan, etc, but terrible experience buying here, fake inventory, if you order online, they never have the parts, lately had bad experience with NAPA, so i will stop buying from this company to avoid drama.
Steve Murphy: Visited for the first time and it was like I stepped back in time. The man at the desk had the part that I was looking for. He offered to make certain that he had the part before I drove there. He was the only store in northern Virginia that had the part for my 53 year old car.
Justin N: This place is great if not a PITA to find.
Jonathan Logan: Good replacement parts at reasonable prices. The counter staff provided excellent service.
Ateeb Rahman: Ordered parts online to save money but when i went to pick up the part they charged a hidden freight fee without mentioning it, i do not mind paying the fee but I need to be informed where my money is going. Mechanic fixed the car without needing the part. I went to return the part the guy started to give me an attitude about the return which he also did not return the freight fee. This place has horrible customer service. I do not recommend this place to anyone. Your best bet is anywhere than here.
16. NAPA Auto Parts - NAPA Auto Parts Falls Church - Falls Church
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4.3
56 reviews
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Address: 431 S Maple Ave, Falls Church, VA 22046
Schedule: Closed ⋅ Opens 8AM Thu
Telephone: (703) 534-1200
Business type: Auto parts store
Ernesto Roubert: Great prices online and pick up at this store. Great customer service. Bill was very thorough and attentive to my orders. Appreciate that greatly.
Matthew Layton: Avoid at all costs! Despite clearly stating on their website that they install batteries purchased at their store (see screenshot), they absolutely do NOT provide this service. When I called ahead to check, the gentleman who answered the phone acted as though I was crazy. I have no idea how they stay in business if this is how they treat customers.
Dana Hummel: Very friendly staff and helpful in getting the right parts. Recommended.
David Evans: Go somewhere else. The guys in the shop are rude and condescending. I wanted to make a simple return of an item I had just purchased. I had my receipt, but they refused the return. He made me wait and was not communicative. This is an awful shop. Just go to Home Depot and buy what you need.
Marsden Bigby: I will never spend a dime at this location again. They sold substandard parts and their employee, an individual named "Jim" responded with attitude and contempt, then hung up on me when I called to ask about the warranty. You are better off at an Auto zone. Stay far away. Poor parts, worse service.
Christopher Herndon: I am a very satisfied repeat customer. I appreciate their professionalism and recommendation for a repair shop that perfectly met my needs. I will return for all of my auto needs.
Christopher Gadon: One of the last great parts stores, no frills no thrills just whatever you need without hassle at a great price.
Jamala W.: Saved my life!!!! My tire popped and they happened to be a block away from me. The staff were able to recommend a repair shop just 2 blocks away. Great customer service!!!!
17. NAPA Auto Parts - Genuine Parts Company - Forestville
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4.1
128 reviews
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Address: 3800 Forestville Rd, District Heights, MD 20747
Schedule: Closed ⋅ Opens 7AM Thu
Telephone: (301) 736-1010
Business type: Auto parts store
Monzell Fairfax: I truly enjoy going to that NAPA store. They are always willing to help and very kind. Also the NAPA in Clinton Md. They are great also!! NAPA KNOW HOW!!! AWESOME!!!
Response: We're glad we could help! Thanks for the review, Monzell. - NAPA
maryvn christmas: Gets the items you want..Great parts and great deals and prices..
Response: Thanks for taking time to write us a review. - NAPA
Uncle Big Man aka GURU DOO-DU: Great service and staff and part selection
Response: Thanks for the shout-out! We love hearing this and we're glad we could help! -NAPA
Angela Jacksons: They ordered my brake pads the day b4. They gave me a time to come in and pick up.. the brakes were there and everything went smooth.
Response: Thank you for the review, Angela, it is much appreciated! - NAPA
Jacob Wernicke: Very dirty and out of stock of a lot of parts.
Response: We appreciate your honest opinion and we will share this with our team. Thanks for the review. - NAPA
Tom Kidd: Great example of what an auto parts store should be. If you know your stuff, they are quick and efficient if you need some help, they are knowledgeable, helpful, never condescending. Worth a few extra dollars.
Response: Thanks for the shout-out, Tom! We love hearing this and we're glad we could help! -NAPA
18. Advance Auto Parts - Fort Washington
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3.9
91 reviews
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Address: 958 Swan Creek Rd E, Fort Washington, MD 20744
Schedule: Closed ⋅ Opens 7:30AM Thu
Telephone: (301) 292-2342
Business type: Auto parts store
Hammbone41: A battery I bought a year ago would not hold a charge. I called and spoke with Michael and he told me to bring it in to test it. I met him at the store he tested it and it had a bad cell. He immediately honored the three year warranty, gave me a new battery and I was on my way! Great customer service!!!
Response: Thank you for visiting our Olde Forte Village location Hammbone41. We love to hear about the experiences of our customers, and we are proud to hear how this store assisted you with your battery replacement. It is especially great to know how Michael assisted you. We hope that your experience was good enough to have you return whenever needed. Thank you for choosing Advance Auto Parts.
Nicholas R: Avoid this communist/democrat location, I walked in with no mask with being vaccinated. The employee was serving me at first but then when someone else walked by her, she changed to asking me to wear a mask. After stating what was the point of the vaccination and being vaccinated, she still refuse to serve me. After wasting 8-10 minutes of being in there, she choose to Denied me as customer over political and false health care views. It’s sad that our country is dividing us and giving business owners power to refuse people now!
Response: Hello Nicholas, thank you for choosing our Olde Forte Village store and taking the time to leave a review. The health and safety of our customers and team members is our top priority. Currently, we require unvaccinated Team Members to wear masks while it is optional for fully vaccinated Team Members. However, we are tailoring our mask policy based on local municipality ordinances. We hope in time you give the store another chance to service your automotive needs.
19. Carquest Auto Parts - Silver Spring
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4.4
48 reviews
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Address: 2722 Pittman Dr Ste 2724, Silver Spring, MD 20910
Schedule: Closed ⋅ Opens 7:30AM Thu
Telephone: (301) 589-9515
Business type: Auto parts store
E Cooper: Associates might not be bothered if you enter the store. Some have no automotive knowledge whatsoever, especially the lady at the register.
Bob Clark: Parts I needed, no hassle and core charge back promptly !
Bryan Pilat: I had to stop in on Christmas Eve bc of a leaking tire to get some Fix A Flat and they were super helpful and friendly. Thanks for the help.
Mark Goodwin: Excellent service and knowledgeable staff. Out of stock items are usually available in less than 24 hours. Two guys there have old model Mazda Miatas as a daily driver, and their knowledge regarding these special motor cars is extensive.
Chris DuLaney: Great people, great service,And they know what their doing. Very professionally.
The Laurensons (The Laurensons): Agree with others -- the customer service is outstanding! Not only did they convince me to use the less expensive approach to recharging my AC, but they came outside with me and showed me exactly what to do. Highly recommended.
Graham Grigg: I drove to this address. There is no storefront. No auto parts. There is just a dirty looking auto shop at the end of a small parking lot. I spent 10 minutes driving in the surrounding area to be sure.
