Best Ssa Offices Washington Near Me

Maya Stone: They never answer. Ask for a ton of documents to give me my child’s social security number. I called the other office in dc and they mailed it to me right away with no issues. The day I got the number from the other office this one was still demanding more documents from me and won’t mail the Ones I submitted back months later.

Juan Macias: This location was busy when we arrived but everyone that works here was friendly and helpful. I would like to give a special Shout out to Ms Ashley who was working at window number 9 today for her amazing customer service.

sai krishna: The office is very slow. They are highly irresponsible. I applied for a new social security number on Aug 31st 2021 and haven't received any response from them. Whereas one of my friends applied just five days ago to the same office and got his number in three days. We both are from the same country and I still don't get it as to what they are doing and how "fast" they act. They are just way too lazy. Update: I received my ssn in October and it was partly my university's fault not to have activated my visa status.

Critique All: I called to make some inquiries, and the agent was beyond rude- very nonchalant & dismissive. It got to a point where she hissed, then told me to "have a good day", and HUNG UP ON ME. I called back, it was the same agent, and she did the exact same thing, AGAIN. Extremely horrible service, with a very unwelcoming atmosphere. It seems as though they are advised to exude this type of behavior, given how comfortable they are- treating customers in this manner. If I could give a 0 star, I would, without hesitation. I'm not one to give a bad rating, but this was beyond unacceptable, & it happened twice in a 10 minute time-frame, so I had no choice but to resort to this, so it does not happen to someone else. Again, outrageously horrible service. We are approaching 2022 in less than a week, organisations that are funded by the government are beyond capable of training their employees, and raxism & xenophobia are unacceptable. Keep your bias away from work, or better still, destroy your bias. THIS IS WHERE TAX MINEY GOES? A JOKE!

Iryna F: They didn’t even let you in. Now Covid restrictions are dropped by federal gov (I work there myself) and they didn’t allow me to change my name due to marriage, just gave me an envelope to send it without any words. People were standing outside. So rude and unprofessional.

Michelle Steele: This review is intended for the 2041 Martin Luther King Jr Ave SE #130, Washington, DC 20020 SSA location. Not sure why Google transferred it to this location. On January 14, 2021, I mailed in my personal documents to the Social Security office at this location in order to process a name change on my card. On January 30, 2021, I received my new social security card in the mail. I received the documents I had mailed in a few days before this. I was amazed at the speed that the office processed this during COVID, since I was also worried that my documents would be delayed due to weather as well. I made a total of 3 calls to the local office during this time; and did not wait longer than 10 minutes for any of the calls. All of my calls were answered with courtesy, and they answered my questions with the correct guidance. Kudos to the employees at this location- I am puzzled by the negative reviews since the location has been virtual since March 2020. I experienced extremely efficient service with a less than 2-week turnaround.

Julienne Mulzac: So as one does I went down to this office to apply for a new social security card. The line wasn't too terribly bad, and it seemed to be moving quickly enough. The staff that day were very efficient. In particular I dealt with a very nice woman who was trying to make sure my physical well being was good lol. I can't remember her name, but she was also very sweet and very fast about getting me in and out and that's something I always appreciate!

Nkadji Moukam: Since September I have been trying to get a name change on my daughter's social security card. I sent all the documents and information they needed from me, but still then nothing haa been done. I still have not received my baby new card and when you call they do not answers the phone. It's been 6months now and is very frustrating. Wast experience ever

Troy N: Update: waited 4 hours to go to the window and she tell me the specialist is gone for today so come back another day. Seriously?! WTF!!! Expect at least a 2-4 hr wait. The names are not called in order. No tracking system. No estimated wait time. There's 10 interview windows and 3 intake windows but only 1 intake window open and 2 interview windows so running at less then 25%. Why even be open if you can't process ppl in a remotely timely manner? The facility only operates 4 1/2 days per week so this should not be asking too much. Just another example of the poor implementation of your tax dollars. Would definitely play in traffic before going here again.

Karim Washington: Very poor service and helpless . Wasting my time to go this location.I go to twice to update my card . First time they do the mistake not taking my documents properly. Second time they do the same thing. We need work 5 days aweek to support family. This location like to waste our time..

William Escalona: The worst bussiness office, I made the aplication for firt time by SS number and never got it, since January 2022 so Im still waiting, I called several times nobody knows nothing about my aplication, I need to do again, it doesn't exists anymore at computer sistem

francina h: Very rude no one want to help I sent over my information no email no call back nothing since covid started about my ssdi now they stop my payments I reported them and received letters saying my payments will continue after my documentation I sent in. Need help worst

Terrance Gibson: The office is open for appointments only. I have been calling the office for a whole week now and counting. No one have yet to pick up the phone. I called the office in Clinton, MD and an associate answer my call with no longer than a 5 minute wait. But unfortunately my matter has to be handle by my local office which is this one. It's very disturbing that there is no accountability or standard of service in certain communities.

Rian Hayes: I got married in June of 2021, because of covid all documents are to be sent through the mail. It is December and I have not received my marriage license nor my birth certificate that was sent in the mail to this office. I have called several times and all of the managers continue to redirect me but never help. This location is absolutely unprofessional and I would not advice anyone to send documents through the mail to this location. You may not get them back.

Krisley Rojas: I’ve been calling for at least 3 times RIGHT NOW, every time the phone is ringing they just pick up the phone and hang it up on me without saying a word.Rude, unprofessional.

Joeann Samuels: I recieved everything back I just didn't receive my social right away but I call them and receive it in the mail

Muvah Blessed: Why appt dates giving for weeks later some of us do have emergency situations and priories where we need SSC ASAP

Michelle Steele: This review is for the 2041 Martin Luther King Jr Ave SE #130, Washington, DC 20020 SSA location. On January 14, 2021, I mailed in my personal documents to the Social Security office at this location in order to process a name change on my card. On January 30, 2021, I received my new social security card in the mail. I received the documents I had mailed in a few days before this. I was amazed at the speed that the office processed this during COVID, since I was also worried that my documents would be delayed due to weather as well. I made a total of 3 calls to the local office during this time; and did not wait longer than 10 minutes for any of the calls. All of my calls were answered with courtesy, and they answered my questions with the correct guidance. Kudos to the employees at this location- I am puzzled by the negative reviews since the location has been virtual since March 2020. I experienced extremely efficient service with a less than 2-week turnaround.

Elizabeth Orion: All SSA locations can be a little hard to contact via phone (calling first thing when they open always yielded the best results for me), but once you get ahold of them, the people working at this location are incredibly friendly and helpful. I made an error in dropping off some paperwork, and they went above and beyond to help me out. Even if you're in VA or MD, I'd recommend coming to this location. Also, as a pro tip for anyone else looking to change their name after getting married--you don't need to make an appointment! Print out your application and bring your required documents to the office, and they have a drop box inside that you can leave them at. Then they'll get mailed back to you after everything is processed.

David Yip: Mask is needed to enter the office. Short queue both days I was there, just stand on the blue dots and move forward. Fast and efficient service as I submitted my application online so it was just waiting to speak to an agent. Total time < 60 mins.

Natalie Mendoza: My replacement card was sent to the wrong address. The correct address was on my application, I also made sure to put my address on the envelope in big black letters and it was still mailed to the wrong address. These employees need training, you can't be this incompetent while handling important personal documents.

Giulia Azzolini Saugo: I showed up without an appointment to request a Social Security Number. A very kind employee helped me out. I filled a request and he registered me on the system. He gave me a receipt and after 5 days I received my SSN in my mailbox. Living in Virginia I should have gone to Social Security Administration in Arlington but they nicely helped me regardless. I spent 45 minutes at the office.

C: Wow. I can't recommend this SSN office enough!!! I went in 2 times walk-in and No appointments. The first time I missed some docs, the 2nd time I walked in again and just waited for 5 mins, and everything was done and no need to come here again. I live in Silver Spring,MD but that office never answered phone calls nor opened the doors for walk ins. I had to go somewhere else and I am so glad I came here instead! Each time took less than 15 mins, and they are nice and patient. Meter parking available both time I went there. At least 5-8 spots! Also metro is pretty close by.

Jacob K: Horrible, Have been calling the number over 2 weeks never connects, then went to the office the security door person is RUDE, really rude. I explained the phone system doesn’t work, but they constantly repeats same word “ call the number to make appointments, no walk-ins”. BUT THE NUMBER DOES NOT WORK. They don’t want to understand nor listen. If you insist your work they threatens you.

Chaturbhuj bhojwani: This social security office is hard to find, It is very small office next to the building parking entrance.

Joe Black: This would be a zero if it was an option. I was denied entry because I didn't have an appointment. Their is no mention of needing an appointment on the SSA websites. Other locations mention phone service only, but this one makes no mention of needing an appointment. I was told to call the number on the door to make appointment, of course it goes without saying that the number is either busy or no one answers. You can't get in, and you can't get through to make an appointment. I guess SSA employees have some special skin that needs protection that they can't be open like the rest of the world.

William: Currently impossible to get service due to a textbook catch-22: No walk-ins, you must have an appointment. How do you make an appointment? By calling the number. But the phones no longer works so no one answers and you cant make an appointment. And if you ask to be seen because you are already at the office and the phones are down? “Not without an appointment sir”

Andrea Herrera Palma: THIS IS NOT THE SOCIAL SECURITY OFFICE NUMBER, PLEASE DONT GIVE THEM ANY OF YOUR INFORMATION.

Alexander Donaldson: Even though you have an appointment. You still have to wait to be seen.

Transition Assistance Program: This is a scam! Not a real social security office

Greg Barber: The lady wanted to get loud with me for asking questions. I mean I don't know the answer and I'm disabled and I guess she's tired of her job and should not be in customer service or around people and put a bad image on the company.

Elizabeth Cotton: I will be dead before I hear back about my appeal. I worked for 30 years. I lived with manic depression for most of my life. 4 of my siblings all received Disability because of the same affliction. I also have been diagnosed with colon cancer and have been through chemotherapy. Hospitalized many times throughout. I tried working again but failed miserable. In the last month I have been diagnosed with RA. I have lost hope.

Khay Williams: Why is there no zero star option here? The ambivalence of the people who work for this place reflects the amount of concern and help that is provided upon calling. Shame on the government for not providing US citizens with quality answers to queries concerning life decisions for the applicant. The employees are robotic and trained to provide general employee manual answers. Not helpful or informative to be a government establishment funded by taxpayers. I will leave it at that and not expect any change. Zero Star.

Russell Martin: The system in Columbus is crooks December 3rd I called and talked to a lady about my appointment of December 4th and told her I wouldn't be able to make the appointment hearing and she called me back and left a voicemail on my call she made it a phone call appointment instead and I would get the call at 9:00 the morning of December 4th I waited on the call and never received it and they decided to let the appeal council of Virginia to take over and they said I wasn't no longer disabled I have papers to prove that i am. They show i have type 2 diabetes and a benign pituitary gland tumor on my brain and my back of my lumbar is messed up and they cut my disability and ssi off do not never trust the Government they can do the same thing to you and mess your life up.All they care about is their onselfes. If the hearing office reads this my name is WILLIAM RUSSELL MARTIN JR. YOU WILL KNOW WHO I AM LOOK ME UP.

Mahealani W: I like how you track me yet I have never been here. So why is Google saying I was at a location when I wasn't!!!?This isn't safe for the person of a smart phone saying you were at a place when you wasn't. The gov't needs to just stop. Or I may just go to before there were ever computers. 😡

S Ragan: Did not visit office but I did call. This Social Security Office is not a general type SS office where you talk with counselor about your benefits or get a SS Card replaced. This office is for Social Security Appeals only. A person would only come to this office after Social Security has been denied, the person files an appeal, and is directed to come to this office in the Appeals process. For general SS Office Services, visit the office at 6295 Edsall Rd # 190, Alexandria, VA 22312 or the Fairfax location at 11212 Waples Mill Rd #105, Fairfax, VA 22030. posted 2/14/2019

Mike Greeno: ***IMPORTANT*** This is SSA Headquarters, THERE IS NO Social Security FIELD OFFICE here....SAVE yourself the trouble and the PARKING FEE for coming here...The Nearest office from this location is ((( 6295 Edsall Rd #190, Alexandria, VA 2231))) Which is open on Monday to Friday from 9 AM to 3 PM) [[ Wed 9 AM - 12 PM]]

G O: Please take notice, this is not a SSA file place. You can only go to the Lobby floor, and armed guards with give you a paper with SSA file offices address around this area.

Denise Kuhn: This office is very pleasant, but when it comes to judges signing off on your case it is very slow and you have to wait longer because they are so backed up. But that is more money coming to us for back pay.

mf zxen: Excellent Service! Quick and easy i was able to receive a help for a replacement card of my social security. I got a receipt stating that my card would be coming in the mail in approximately 2 weeks. I received help from the Asian man at office number 3.

C: I rarely write review but I have to cause I need to change my name (Got my citizenship in Jan 2022) for my SSN in order to get all my documents right (Like for Taxes, my jobs, bank, etc). I saw all the reviews here knowing it's impossible to get someone on the phone, but I still have to try cause this is my SSN office and it says to schedule an appointment with your local SSN office ONLY. No other options. (Besides, other offices nearby are as bad as this one) I called 5 times in the past month. I called today the sixth time and someone finally answered! I heard the background sound but just for 2 seconds, they cut my call. Even got someone to answered my phone call, they just hang up. What else can we do??? I would try to go in person next, but also know door is probably closed and staffs are rude as multiple reviews claim. I will find a day where I feel I can handle the stress and go... I'll update this review and share my experience. Overall, for right now, I give up calling and I am still on hold for getting my name officially changed just because of this terrible office.

Angely Ramirez: I have been trying to call them and they never answer. I just turned 18 and I finally decided to just go so I can get my Social Security card in person but when I got there the door was locked and it was 3:30 pm. Remember the office closes at 4 pm. So we were a bit confused and tried to see if anyone was inside. We saw someone. They came over and made a smart remark with a very rude tone "The door is closed". Remember again, it is supposed to close at 4 pm. So rather then this staff member saying sorry we closed early or anything along those lines they just gave off a nasty attitude. We tried to ask questions like "well, how do we get a hold of anyone in the office for next time?". The man just stood in the other side of the glass door giving my father a rude tone just saying the door is closed. All I am trying to do is get my social security card so I can get my state identification card and drivers licences but this office isn't making anything easy for me. After reading the first 10 google reviews, the common thing they all said was that the office has rude staff and the office have lost their documents. As I have gone there in person, I noticed the first part was true so I can only imagine that the second part is true a well which is concerning because I don't have many documents and they are asking me to give them those little documents that I already do have.

Jessy: I’ve had the best experience ever at this office . I was so scared to drop my passport off at this location because of all the negative reviews . I updated my citizenship and my name . I dropped my documents off on a Friday afternoon and my new social security card was in my mail box the following Friday . After 3 weeks my passport didn’t come back so I called and the representative on the phone told me I would get a call back . 7:30 am the next day a I got a call from Kimberly with information about my passport . She gave me the tracking number and told me when it was sent back to me , she even told me to call back if I didn’t get it . Happy to say I got all my documents back and I want to commend this office on a job well done .

Fasika Ejigu: I don’t usually write reviews. Also, I never have a good experience with Social Security Offices however I had the best phone call appointment today. Ms. Rodriguez was very patient and knowledgeable. She answered all my questions without any hesitation. I am very satisfied by the service I got today!

Leo Chiu: Let me tell you a story to show how ridiculously bad of their service. My wife and I came to US last January. After that we need to apply for our new SSN. Unlike the other services you can do it online. SSA requires this must be done in person. Now this is a terrible disaster. It takes me FOUR MONTHS to make an appointment. Whenever I made calls to SSA there was always a person ask the same questions AGAIN and AGAIN then told me they would reply and NEVER. The funny thing is my appointment is not from the phone service but from their direct contact after I apply to another SSA in DC (way better than this one) and file a complain. After applying there, unfortunately, only I have my SSN when SSA required the Certificate of Marriage for my wife's based on the type of our VISA. Another complain because on SSA's website you never find the detail about what documents you should prepare for each type of VISA. But it is ok, after all we, as foreigners, have nothing to do but following the rules. When I have the Certificate issue from my country. The infinite nightmare happens again! I thought I could just give them the documents but I am wrong. Everything should be start over and this time whenever you make a phone call. It eventually hang out so there is NO WAY to talk to an agent. Three months ago I ever talk successfully to an person on phone and same answer to me that I will have their reply of the appointment. Nope. Until now I am still waiting and My wife can't have her own finance project because of this quality of service. I don't get it. How come a agency in US will have its function like that? I really want to go into there and yell to anybody. It makes our living worse. I don't know what to do, and I firmly believe that there are people like us suffering this from SSA. When I am typing this comment I am still trying to make my pathetic appointment. Just one SSN for years. Ridiculous

Rediet hagos: This ssa office is the worst government office I have ever experienced. I was calling for months and when I finally got a hang of someone they pretended like the line was cut off and they hang up on me. It’s not only it’s unprofessional but I don’t think government office should work against the residents. People with disabilities and other serious issue have to deal with this none sense. They have to come up with a better plan.

somnang chey: it's so sad that that a government agency has this many horrible reviews. if i could give 0 stars i would. how do you tell the public that you aren't accepting any walk in and everything must be made by appointment through the phone. then when we call nobody answers. and when i call the main ssa phone number i get put on hold for 48 minutes only for them to drop the call. beyond pathetic.

Beyhan Cagri Trock: SSA says they provide in-person services by appointment only, but they don't let you make an appointment! You go through all the trouble of calling SSA and listening to all the prompts and waiting 20 minutes on hold and then they hang up on you anyway! Grrrr..... Jan, 26, 2022 Since I originally posted this review I was finally able to speak with someone at SSA who created a work-around for me to get my documents. I had to gather a specific set of documents, seal them, and then drop them after-hours into a box in their hallway. Strange.. but it worked! Thank God for the one person there who believes in public service and thought "outside the box" for me!

Mama Jai Love: Have elders and disabled standing out in heat with no care or consideration. No seating providing in or out. Safety measures non existent if most customers outside. No tickets or line order to be found. Do better. How is this safe for anyone? Been outside for an hour in sun.

chris burnk: I am convinced they are running an identity theft scam there. They forced my wife to mail in her original social and green card, as well as a marriage certificate. Her request for a new card was denied citing lack of documents. They only returned the marriage certificate. These documents were mailed USPS priority with signature required. Someone signed for it, but still claims that the green card and social security card were not in the envelope. The employees here could care less. I'm not sure if it's corruption, theft, or complete and utter incompetence. Maybe a combination of all 3. A replacement green card is almost 600 dollars. A cost we are only incurring because of this office's asinine policies. Shame be upon them.

Kate Meakins: HORRIFIED that I sent my passport, insurance card, and marriage cert to this location for my name change... I sent my package via UPS next-day delivery with signature required. UPS confirmed the package was delivered and signed for BUT THIS LOCATION HAS NO RECORD OF RECEIVING MY PACKAGE. When I was finally able to get through to speak with someone, they literally told me to go to the office AND SORT THROUGH THE MAIL MYSELF to find it. I can't believe the incompetence of this government agency. (I suggest complaining to your local congressman.) But I don't know what to do... My sensitive information is lost(?) and I can't get any SSA employee to help me.

Renee Summers: I mailed in my passport along with my daughter's to get her a new SSN card, January 28th. I only mailed it b/c the office was closed b/c of covid. I went online and it said 10 business days. It is now April 15th and I still HAVEN'T received my passport back AND I go on my honeymoon in 2 weeks. They should have posted their backlog online and I would have waited until I got back. I'M FURIOUS..... TO SAY TO LEAST. I don't even want to give them one star.

Rammy Akins: This branch office does not earn a star but I had to click on it for me to be able to post this review. I have been calling this location for the longest to make an appointment because when I went there physically, I was told that the branch does not accept walk-ins nor make appointment on site that I will have to call to make an appointment. Every time I called no one answers until yesterday at about 3pm after waiting on the phone for an hour plus, some guy came on the phone and he asked me what my status was and I told him that I am a permanent resident and that I will like to apply for an updated social security card, then he hang up on me. For the benefit of doubt whether the phone was disconnected somehow, but to my greatest surprise the automated service relayed that the office was closed for the day. I WAS VERY UNHAPPY ABOUT THIS! Why should it take so much to do very little things in a civilized nation? I do not get it at all.

Baltimore Academy Scanner: I applied for Social Security 2 years ago at this office. I filled out all my information and was told everything looked okay and that they had everything. They told me to wait 10 days and it will be approved, then when I went into my account to check the progress,the status went from processing to please apply again. I must've made 20-30 calls, held on the line for hours on end, only to be hung up on over and over. I spoke to a fellow who spoke with a slight Caribbean accent. I explained the situation to him and he said some other lady has my case file and I need to speak with her. He transferred me directly to her line, she didn't pick up so I left a voice mail, never to get a call back from her at all. I waited 4 days and called again. The same guy picked up. I told him I that the lady he transferred me to never picked up. He quickly transferred me again and, again I got a voice mail. I called back after holding for over an hour, he picks up again, I told him I need to get this resolved, I've been waiting for almost 3 years coming this December for an answer. He tells me someone named Casey Davis is handling my case and it's not his problem, take it up with her and that, "it's not his f-ing issue!" , and again he transferred me to Mrs. Davis who to this day has not returned any of my calls inquiring about the status of my application. This is by far the worst office staff I've ever dealt with in my life. After working for almost 50 years with the government, I can't believe I have to fight so hard to get my social security. This is absolutely madness. I called the main Social Security Office to tell them about it and they also were not help. They said to take it up with the Lanham office. I'm being run in circles over here. I just want my benefits that I works so hard to get.

Gail Robertson: This place doesn't deserve a star. They constantly lie. They misplace documents. My boyfriend dropped of his documents to this office the third week of February and they can't seem to locate them. They've said it was mailed out around April the 2nd or 4th. No documents. Then they tell him he has to reapply for his documents. WHO has money to keep reapplying for a green card only to social security workers LOOSE them?! You can't get anyone on the phone. You can't get anyone in person. If you can't get an appointment, how can you get help? They don't respond online. This is the most ridiculous system setup. Who is this designed to help or hurt?

Suneidy Lemos: It is impossible to get in touch with people working at this office. This seems to be the way with any SSA office nearby. How can we do the things we need to do, if you don't do what you get paid to do? I wonder what do these people do all day in these SSA offices, because surely they're helping no one. It is very frustrating dealing with them. It's been this way for years and absolutely nothing gets done about it.

ALW: Giving 3 stars because of the 2 and a half month wait time for me to receive my card and documents back. If you are planning to get married and are updating your name, know that it may take a lot longer than 2 weeks for them to update your information. I didn’t need to mail in my documents or make an appointment to submit my application, they have a Dropbox at the front of their office that allowed me to drop off my documents right there at the office so that made it kind of convenient.

Joanna Stover: What is the matter with this country? I was told by SS rep to call at 9:00 am to get an appointment to submit original documents in person. I have been on hold for 40 minutes and have not heard one word or recording that I am connected. The least an office can do is to let the caller know what the call status is. It's unbelievable.

Madhu Debnath: Why don't you pick up if you are saying that you are phone service only?! Ridiculous! So many people in this country depend on social security admin services for so many things. I am shocked to see that they don't even bother to pick up the phone. Also, at least make your website more informative. I have a simple task to complete and I can't find any information anywhere. The website specifically says that I have to contact a field office for this. My career and livelihood are at risk here because of your incompetence.

زكي الحمصي: The security treats people with contempt under the pretext of covid 19 and says an appointment and people are not allowed to ask employees

darwish sahil: The state reps and senators seriously need to take an action and observe the social security office responsibilities in person. Off course they’re federal funded, but they are truly wasting Virginia residents time. The personnel are super rude and unprofessional. Their working policy and website just sucks!! One will follow the website direction and wait in brutal hot and humid day for hours and hours to get his work done. But, when you get in, a very cheap and rude worker will claim that you are wrong and I don’t know about website I can’t help, you better leave don’t waste my time. But he has no clue that a family with three young kids waited outside for hours to get in and has all documents in hand for name change purpose, but get reject in one minute and he won’t listen to you and won’t accept your documents such as passport, court order or at least look at it. The Worst part is there is no supervisor, everyone is a boss. It’s time to bring a change and assign some responsible people in the office and take care of all Virginians with respect, care and satisfaction.

Christina Lee: I got lucky getting through on the phone after no luck at Reston, but thanks to Ms Ford for acknowledging my unusual situation and getting me in for an appointment at my insistence. They let appointments in at 1pm sharp, but then don't give you a call number at the window so you kind of have to be assertive and just walk up to a window when they say "next" because there's no actual way of knowing who is next. Hope SSA figures out how to move a lot of things to online self-service since most offices seem to be slammed.

Don Juan: Get there 20 minutes early. I waited more than an hour in line just to sit some more inside. They need to just close the building if they’re this heavily understaffed. Even the DMV was a more pleasant experience during COVID.

shante dundee: One of the WORST places to try and get help. If I could have put 0 stars I would have. The phone lines open at 9am, I called about 905am and was able to speak to a live agent. Of course, not only was the agent rude and seemed irritated with my call, soon after asking to speak to a supervisor, I was told that there isn’t one and she hung up the phone. I then call back, now this time waiting on the phone for about 25 minutes or so. Finally someone answers the phone but all I can hear on the other line is the sound of people talking in the background. When I say hello, the phone disconnects again. The sad part is, there is no one to check and make sure that the social security employees are being respectful and trying to help the person in need to the best of their ability. It’s frustrating that for months now I’ve been trying to get help and still have yet to get it. I’ve tried going up to the office, making an appointment but was told that what I need help with, they currently are not assisting people in person, only particular cases. Not only is it unhelpful but it’s a burden to continue to call, just to get incomplete answers, hang up calls and disrespect. If you have to contact this office in anyway, good luck getting a clear, concrete answer. Every time I do speak to someone, the result and answer is always different, even though the problem is still the same. In need of help and they do not care.

danceswithcars w: 1st visit at new location, used to be down Edsall near ServiceSource/LMEC but moved, don't know when... Line outside, I was 8th then woman jumped line at pole. Guy fell, tripod chair but OK. no bike parking there so locked to bench nearby. No food allowed, supposed to mask even in line which wouldn't self distance at 6' each. Cold to be outside but 0900a arrived, Staff woman came out and gave instruction, interrupted by people in the back of the line who couldn't hear, welcome to NY I think I said, like heckled or something, Ellis Island: give us your tired sick poor, well the talk: they administer the disabled system in USA (Medicare too?) And person next to you may be stage 4 cancer so careful mask up for them. Inside few 6' spots to stand at, then room guy there PuertoRico hat & mask did my bene letter saving me 5 minutes in another line. 6' chairs blocked out, bathroom inside but left, woman outside asking get soc sec card for husband, idk how. Asian Guy took photo I yelled no photos he did anyways, other oddities. Y(M|Km|nm)MV

Erdeniz Ozgun Bas: It's 94 degrees outside. They are letting very small amount people inside due to COVID-19. There's no covering, shade or water outside. I called SSA customer service to let them know. The rep reached out to the manager who did nothing. This is inhumane. If someone dies that's going to be due to heat. Not covid.

LaTanya Hill: My husband and I just left here for a name correction . The service was absolutely superb. I read the reviews and they were horrifying 😳. We experienced the opposite of the bad reviews. We give them 10 stars from security to employees. Keep up your great work guys!

dawn palmer: You can't be serious. I can not believe this I have been married for a week how can I change my name I've called and I've even went to my local office plus a neighboring office in which both were closed I happened to see a worker but she hurried in the building smdh...I created 2 accounts only to find out it's only for benefits. Social Security Administration what tour of business are you running i with there were other businesses that does the job y'all refusing to do... 😡

NIcoll Garcia: HORRIBLE SERVICES! Not once answered the phone. I wen to the office, they said I needed a preview appointment and that they couldn’t answer any questions I had.until I made the appointment. HOW AM I SUPPOSE TO MAKE THE APPOINTMENT IF THEY DONT ANSWER THEIR PHONE. This is TERRIBLE!

C Roberts: The staff here are rude and unprofessional here. I have been trying to get a copy of my sons social security card since December. I mailed in an application AND placed another one in their drop box and it STILL hasn’t been processed. I just called to check on the status of my application and the staff member hung up the phone. Please avoid this place at all cost

Charlie: They won't let you come in. My son can't take a test for a learners permit without a social security card. He can't get a social security card without a photo ID he can't get without a social security card. As a parent I can't help my son get a social security card because they don't accept photo copies of IDs in the mail you have to mail them your driver's license. They need to grow up and work like adults let people come into the office.

Phill Tiddle: horrible got hung up on this is supposed to come out of my tax dollars horrible clowns👎🏻 I don’t even feel safe that I give out my Social Security number almost wanna say that’s a fraud number If how the representative talk to me and hung up…..is this Number even legit or real.?????😳😳😳😳😳😨 didn’t even mean to put a star it should be a negative star

McBDR gwjneod: If only I can give a negative, I will. Set up phone appointment long time ago, confirmed it a day before and VOILA! They never called us! When we complain, they wanna give us appointment which will be in the next 2 months and while I am still asking things, hanged up the phone on me. I am very disappointed that I didn't get HIS name, the rude agent who answered the call and the agent who supposed to call me and put a note that we cannot be reached, wrong number, blah blah. These kind of people shouldn't be in Social Services.

Tiffany Rucker: This is the worst office ever to deal with. I have been going back and forth with this SSA office since September 2020 and I still do not have my new SS card! I have sent in all documentation required and its still not enough! They asked me for my original marriage certificate and then sent it back to me folded up with red writing on it!! How disrespectful! I am contacting every agency above them to complain on this incompetent office! I understand that we are in a pandemic, but they are working from home and it shows!!!!! Governor Hogan need to know about how terrible this so called government office is being run and trust me I will make sure he knows! Stay away from this location if you want professionalism and Service .

Cookie Jones: What started out to be a nightmare turned into a pleasant experience. Mr Weston took charge of my situation and followed up with a wonderful telephone call from Ms Won. She was very attentive and dealt with my issue as a professional. She summed up the problem and took immediate action. Thanks to her and Mr Weston I'm very satisfied with the service I received.