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1. Bené Millinery & Bridal Supplies - Washington
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5
13 reviews
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Address: 6217 3rd St NW, Washington, DC 20011
Schedule: Temporarily closed
Telephone: (202) 722-0862
Business type: Hat shop
Elynore Herron: Terrific customer service. A hat was made to match my dress , almost overnight. Old fashioned quality work. African American owned. Thank you so much ,and Mrs. Vanilla Beane and daughter, Linda Jefferson . I absolutely love my hat.
Bart Alexander: Saw the story of your hats on Fox News Sunday. What a tremendous lady Ms Bene is. Her story brought tears to my eyes. How blessed the people of Washington DC are. You go girl!!! Thank you Ms Bene
Response: Thank you, Bart! All our best.
Alan Leyva: Just saw your story on Fox News and just wanted to say. there are people who come to this world to create love, to do beautiful things so the lives of others be better, an inspiring story.
Response: Thank you, Alan. All our best!
D Robinson: My mother bought many glamorous hats from this shop. The detail was always impeccable. The designs compared to French designs.
Dona: Ms. Bene and her daughter Linda are amazing. And they let you know which hat/fascinator complements you. The hats are beautiful!!!
4 Reel: Beautiful, handmade fashion. Best of the best.
Anne Shepherd: Friendly service. Outstanding hats.
Joan Jordan: Tops
2. Tops of Old Town Inc - Mount Vernon
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5
17 reviews
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Address: 2400 Mt Vernon Ave, Alexandria, VA 22301
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (703) 836-4511
Business type: Hat shop
Maria Filios - QT3CJB: I found hats that look like they were custom made to match the dresses that our five family members are wearing to a garden party wedding. The styles also suit the widely varying personailites. The variety available in this shop is simply astounding and Sheila is most helpful! Totally satisfied with the whole experience.
Patrick Kimbrough: Small shop with a lot of selection to chose from. I was visiting from out of town in February, which I guess is the end of mens hat season in DC. There wasn’t a lot left to chose from but I found what I wanted. The owner was nice and friendly with good suggestions on hats that suited me. The only reason for 4 star was the clutter of the shop. The place needs some organization badly, overall marvelous experience I will definitely return if I am in the area.
Isaiah Puder: Great hat selection. Friendly and informative staff. Mens and women’s selection of hats in a plethora of colors and styles.
Alex Barker: My favorite hat shop in the DMV area. Great service and decent prices for quality hats. I have three fedoras from their shop. They have stood up well to the test of time!
Brenna Killeen: This place has a beautiful selection and an extremely helpful owner, who helped my boyfriend find the right fit and style for sun protection at work. This is an Alexandria gem, and a great local place to support.
Audrey “Mamaward” Mayberry: Church Lady Hats are worth every penny
J Rose: Reasonable prices, good customer service, and very beautiful hats, fascinators, and jewelry.
3. Lids - Arlington
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4.9
53 reviews
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Address: 1100 S Hayes St, Arlington, VA 22202
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: (703) 415-5444
Business type: Hat shop
DC Roy: Very nice selection of caps and jerseys. Awesome customer service. Antonio is the man! He does the embroidery. Come check him out.
Kimberly Humphries: I came to the lids in pentagon city mall upstairs to get a personalized hat and Adrian.H was so helpful and he has excellent customer service he took his time to help me find the size I needed and was very detailed in explaining about the difference in all the hats. Also Adrian.R and Jeremiah was excellent and patience with assisting me as well with actually doing the custom part of the hat. You want a nice custom made hat go to the lids in pentagon city mall upstairs they have excellent customer service and all are friendly.
Tammy Coon: Adrian H, Keith and Jeremiah were amazing and they went above and beyond to make me the perfect hat!!! You all are great!!!
Craig De Columbian: This place had a pretty good selection of hats but nothing really stood out to me ...that something that LIDS were famous for!!! I will return because they was a great staff on-site.
monaaa mathiss: Terrible customer service, will not be coming back …
None Ya: They ignored us after not greeting...over-priced anyways.
The Committee CEO Bells: Great group of people James was really helpful 👍🏽👍🏽
4. Lids - Wheaton-Glenmont
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5
47 reviews
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Address: 11160 Veirs Mill Rd, Wheaton, MD 20902
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: (301) 933-5570
Business type: Hat shop
LISA INGRAM: Absolutely 💯 I had a hat custom designed and the art looks amazing. The buy Quinton who works in the story was extremely nice and patient as I went through everything a few times.
Tony Zelaya: Outstanding Experience!! Tiggy is the Best!! She delivered outstanding customer service!! Highly recommended by me Tony Z I will be back!!! #liongolfing
Kyle Finke: If I could give this store 0 stars I would. Lids as a whole has some ancient business practices and their lack of quality customer service exacerbates the problems. I have never had an easy return and have often needed to call customer service to provide a return label. This location has garbage customer service and is very poorly run. Avoid Lids, and especially avoid this store location. DIsaster
Lou Bailey: Why are we closed during Active Mall Hours. Took advantage of free shipping to store. Come to pick up my order while I have the time. No answer. Unacceptable!!!!! Angry
D.Z.A.: A really cool store.. lots of hats 😆😆
artz Arr: They make great hats!
James H: Joanna was a great help very knowledgeable and accommodating she made me want this lids location be the only one I would go to. A PLUS SERVICE.
5. Lids - Hyattsville
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4
67 reviews
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Address: 3500 East West Highway SP1104, Hyattsville, MD 20782
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: (301) 559-8580
Business type: Hat shop
Cece Tayim: My job well done perfectly. Good place for customized hats. I love the job they did for me certainly my kid bro will too as a gift 👌🏾👌🏾😊😊
D Hen: Lids is a cool store but the guy who works in there is very unprofessional. They need somebody new in there who respects the customers.
Dom: Great in location to the entrance and exit I was in and out with what I was looking for. They also offer customized stitching so you can put just about anything on your desired lid.
Karl Bibbens: Huge selection of hats, good service
Uriel Chavez: This store always opens late 10 am is the open time but there’s times where they don’t open until 11:15! Also the manager at this location needs to be replaced
Karam Taylor: Always get friendly, personal and fantastic service. If you are in a rush, you may not want to go as they do take their time.
6. Hat & Scarf Shop - Hyattsville
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5
3 reviews
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Address: 3500 East-West Hwy, Hyattsville, MD 20782
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (301) 559-9750
Business type: Clothing store
Francisca Ebiasah: I have over 50 masks, hats, and scarves from this place. Best hats in the DMV area. Affordable and easy to shop in Pg mall!
Rodas Mekonnen: I always purchase my hats and scarves from this place. They have a very good selection and quality hats. You will get very different and classy stuff in this place. I bought this purple fedora and I am obsessed 😍. They have a great customer service. Highly oriented place.
7. W J Colt Outfitters - Merrifield
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4.7
134 reviews
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Address: 2832 Dorr Ave, Fairfax, VA 22031
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (703) 698-0113
Business type: Hat shop
John Martin: Came in for a new pair of work boots after my Red Wings wore out. I am a heavy equipment mechanic, meaning I spend 8+ hours a day on hard concrete, so I need rugged boots that will still be comfortable for long periods. I spoke with an older Asian gentleman who was incredibly knowledgeable about footwear-he helped me find a great pair of Thorogood boots. He asked lots of questions about my work, and suggested getting a pair that were also oil-resistant, which I had not considered. He felt around my ankles and the bridge of my foot to make sure they fit well, and spent a great deal of time answering my questions and overall making sure I was well-taken care of. I will definitely be coming back here the next time I need work boots.
Darth Brooks: Best western wear store in the DMV. Really like their boot selection. Employees are very attentive and helpful. Also a lot more knowledgeable than the bigger name store down the street.
Maribel Miranda: Racist. Boyfriend came in to look at boots (his passion) and man followed him around. We are black and Hispanic. A white man came in and man had no problem answering his questions and walk him through aisles. Basically- end of day we are able to buy an $800 boot just like the white man. We are educated and can afford the same kind of boot. I would give zero stars on here, but can’t. Treat everyone the same. This is No. VA a mixing pot. Not only that- you yourself are not even white. You are immigrants of some sort as well.
Ryan Brewer: First off the staff is one of the most helpful staffs I have ever experienced. I went there a couple weeks ago looking for my first pair of boots. The owner and his wife helped me for about half an hour decide my style of boot based on size, fit, and style. This all while there was about 15 other customers. They were helping everyone. Logn story short my particular boot was not available in my size so I said I would come back. Went back today and he ordered the boot just for me to try on. Well, perfect fit. The 20% and Military discount brought the boots down to a manageable price for my budget. Will only shop here in the future for my boots and leather needs.
Priscilla Benton: I purchased 2 cowboy hats for my love. They were a little over priced, but the hats look great on him. The store is filled with awesome Western paraphernalia. I will return! 🎩👢
Joshua Kearns: Great costumer service and great selection of boots. Prices are high but that’s because you are getting the real deal! So, you pay for what you get, which is quality!
Nick Werner: The staff was extremely helpful and the store has a huge selection of work and western boots available. I purchased a pair of Double H work boots and part of the stitching started to come apart after a day of wearing them around the house. This was obviously a defect from the factory and in no way the owners fault. I brought them back to the store and the owner graciously apologized and helped me look for another boot (Ariats) that fit me even better than the first pair. He also repaired my Justin boots which had one of the tacks on the bottom sticking up into the insole for free because of the inconvenience with the other boots. This is the best Western/Work boot store in the area and i recommend it to anyone looking for new boots, belts, and other western items. I will be back for my next pair of boots.
Brother David Rodriguez: Great customer service. Not a huge selection but it they have a good quality selection. Boot where very nice and the price was about average we even got 20% off which was totally awesome. Left with a pair of Ariats.
8. Hats In the Belfry - Annapolis
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4.3
70 reviews
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Address: 103 Main St, Annapolis, MD 21401
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (410) 268-6333
Business type: Hat shop
Jeff Evason: It’s a nice hat shop and I’ve always enjoyed shopping there, until today. Shop manager Rebecca and the other male employee were not friendly at all. Maybe the rainy weather was getting them down, coupled with the fact that the store was dreadfully quiet today - we were the only customers in the store at the time. But seriously a smile would be nice, or even a greeting of some kind. Only thing we got was a grimace and after a few minutes in the shop from the male: “are you looking for anything specific?”. I’ve purchased 4 hats from this store over the years. Unfortunately the last hat I purchased 5 weeks ago was a bit too tight. I have never worn it, not even once, it’s still brand new. I’ve been traveling out of the country ever since I bought it. I went in the shop for 2 reasons today, to exchange the hat for a larger size and to purchase another hat. Rebecca was quick to point out their 14 day store return policy (30 days return for online shopping though). Even under the circumstances, with my travels, Rebecca oddly would not even answer when I asked for an exception. She just kept repeating their 14 day return policy! I notice their Baltimore location will be closing this summer. Customer service is so important these days. That is definitely not something Rebecca seems to understand. They lost a sale today, and more importantly, they have lost a customer forever.
R. Jung: Stopped in on a particularly cold, windy day in mid January and got a great pair of finger-less elbow length gloves. Lots of cute hats: paperboy caps, flapper wear and lots more. I felt great with my new gloves and enjoyed the casual shopping atmosphere. The decorative hat boxes everywhere were very cute too. Looking forward to coming to visit again soon.
D.A.: This store is really nice set up and has a lot of well known hat brands to offer- but the cost is expensive! I was interested in getting a hat- a Stetson- for an alternate options of what I have. The price was over $178. And that was not including the tax! I know that hat stores really have to turn a profit for what they sell- but seriously- I would advise caution before stopping here.
Response: Hi D.A - We're sorry that you found the Stetson hats in the shop did not meet your needs. We only carry the finest quality Stetson styles, and they are all exclusive styles to Hats in the Belfry! Our pricing has been consistent for years and years, and we assure you the quality is well worth the price point - a quality hat properly cared for can be passed down for generations! Please feel free to send us an email at hats@hatsinthebelfry.com or call our customer service at 1-888-999-HATS if you have any further questions or concerns. We're always here to help!
Dustin Dodson: Beautiful store with 40+ year history at this location. Nice staff and great selection.
Response: Thanks, Dustin. We hope to see you again soon!
Shelley Woonton: I was visiting Annapolis today and was excited when I saw this shop as I need a summer hat. When I entered I explained what I needed and asked for help finding a hat that would look good on me. The saleswoman was disinterested and told me I would just have to try some on. Fair enough, but then a gentleman wearing a straw hat walked in with his children and she was immediately at his side offering her assistance. I was motivated to purchase a hat had I found one, but left instead because of this.
Response: Hi Shelley - We are sorry that you didn't have a 5 star experience. Please feel free to email or call our customer service if you would like to discuss your experience further. You can reach us at Hats@hatsinthebelfry.com or 1-888-999-HATS
LL L: They have beautiful well made hats. The people who worked there were very helpful. They requested people to keep their masks on and blocked off the door when they had full capacity. Asking people to keep on their masks is always uncomfortable but they still pushed past it and were very polite. I felt very safe shopping there during this pandemic. These people truly care about their staff and customers. Highly recommend.
Response: Thanks so much for you support! It's not always easy enforcing protocol but we are determined to keep everyone safe.
Yaser AlSaghrji: The store has a decent variety (although mostly imported) of hats and a nice hat-store location and atmosphere until you are talked down to as if you are not up to our standards. Although I am a hat guy and I mainly wear a Greek Fisherman hat, I always wanted to have a decent American felt one, the day I visited however I was wearing a cheap cap and this earned me an attitude of “go buy somewhere else” which made me uncomfortable. I wish they stay in business and I would love to see more American brands in the store and I am sure I will stop by again.
MW Roll: Decent hat selection for in store shopping. I was disappointed that the hat I wanted was on a rack that said "sale", but then the worker moved them over to the other side of the rack and stated only the hats on the other side are on sale. False advertising is not cool.
Response: Hey MW - We're sorry you felt like the signage in store was not clear. We'll pass your feedback along to the shop and make sure we do better in the future!
9. Barbour - Washington
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4.4
28 reviews
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Address: 3221 M St NW, Washington, DC 20007
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (202) 298-6032
Business type: Clothing store
Lance Hill: While in DC, not dressed properly, walked in to buy a $500 Barbour jacket, that I always wanted anyway. So I said walking in the door, I’m on meds, really need to pee; and if I can, I’ll buy a jacket. Period. They said, “Nope”. As a former restaurant owner for 25 plus years, I muse over what could have been a much much shorter career, if I had treated my customers the same 😉
Joseph Zegel: Great experience. Went in several times before making a purchase. The same store associate was there each time and by the third trip I was committed to making a purchase. She was super helpful and patient with me and gave me a great customer experience.
C B: Gloria and Jordan were super welcoming and helpful. Excellent customer service here.
Harry Gross: This location has a good selection and stock. Staff was very help and friendly. They were able to give me all the information and options I needed to purchase a waxed cotton coat. I very much recommend this location
Thomas Lamoureux: Fantastic coats and even better customer service. Their returns and jacket upkeep policies make buying in store rather than online a much better long term deal.
Bill Weisenhorn: Had a wonderful experience today! Nick provided us with excellent customer service and I cannot speak highly enough of Barbour and their sales representatives.
Lancerri USA: Initial visit was not good, they more than made up for it and take their service seriously. Subsequent two visits awesome! Strongly recommend the sales associates Aboss.
10. H&M - Washington
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4.1
621 reviews
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Address: 1025 F St NW, Washington, DC 20005
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (855) 466-7467
Business type: Clothing store
Georgia Hensley: I really enjoyed visiting this H&M. We needed new dresses before going out for a night on the city so we stopped by the H&M closest to our hotel. My sister and I bought a few blouses and some really nice dresses. This place is clean, modern and shiny! Lots of inventory to look through. We were pleasantly surprised. Cute kids clothes as well. This H&M is located at 1025 F St. NW in Washington DC
Gothicah: On certain days, can display a great selection of good finds... on other days it can just be a very messy store. But one of the regular locations I frequently visit.
Lorraine McGhee: The cloth is beautifully set up to pull you in, prices good. Helpful staff, need more smiles though. Other than that I will go there again to by clothes that actually fits my shape and makes me look 👍👍👍👍👍.
Your Helpful Wendy: The lady in the cash register were so nice with me helping me with the questions I have. I signed up to their rewards program to get points on my future shopping. The store was a little confusing. They had good sales.
Jamie McIlwaine: I love H&M but not this location. They could care less about customer service.
Renita Lake: I almost never walk out of here empty handed🤣🤣 I took advantage of the sale and bought 2 sweaters. The associates are always nice and friendly, and the registers are always speedy at this location.
Dayili 7: Mmm it’s good but expensive.
May Arnold: I really like the fabrics they work with, it doesn’t give me allergies .
Uptown Girl: The staff is so miserable. I like shopping this store when I’m downtown, but would rather shop online to avoid rude employees. The people that work on the second level are the absolute worst.They go out of their way to ignore you.
11. Finish Line - Washington
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3.5
43 reviews
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Address: 1201 G St NW, Washington, DC 20005
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (202) 628-6661
Business type: Hat shop
Emily Crutcher: Gisela was absolutely awesome with my daughter, she must have tried on 10 plus pairs of shoes (one at a time mind you) and Gisela never got impatient with her at all and brought each pair quickly and efficiently.
Althea Black: Have shopped here. At that time everything was ok. Think the entire clothing chain needs to upgrade to a better quality of material. Even though you buy from this caliber of store after you have used or warn an item it gets those little material knots. Gabardine spandex has always been good. Go back to it
James (JTW): No one wanted to help me t seemed like i was a bother to the 2 girls working who were more consumed with there phones then the customers. Small selection of shoes too. Being in the Heart of DC you can go to so many other locations no need to go to this place
Darron Batton: This is not a finish line store!!!!! Traveled 30 minutes spent 20 more minutes parking for a kiosk in Macy’s. Take this down as a finish line store!
nick dunn: Only negative is its in a Macys, other than that it was solid
Lester: Staff was very helpful and had a great attitude.
12. H&M - Washington
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4.2
433 reviews
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Address: 1133 Connecticut Avenue NW, Washington, DC 20036
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: (855) 466-7467
Business type: Clothing store
Duke T. (Duke): Great. Guys fitting room closed--- go upstairs/elevator. Hugs
Tanya R: Very cheap clothing with strange cuts. Suited for 20s and early 30s age ranges.
Chelsey Birgisdóttir: Olivia and Adrian were so kind and helpful during my shopping experience. They are GEMS!
D McC: Clean store and well stocked but long line with 1 cashier.
ajenae' herbert: Very well organized store. Love the business clothes selection. However, all the clothes seemed to be the last in sizes on the floor and staff didn’t offer to check backstock for anything. Nice store, needs better customer service.
Sandra Andrade: Found items at great price.
Cristian M: Nice store but no kids section
Lisa Reed: Great options and reasonably priced too.
Sarah N: Very organized and clean. Staff is also very helpful.
albert charles: Clothing for tiny people. Need larger sizes
13. Mercedes Bien Vintage - Washington
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4.7
15 reviews
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Address: 2423 18th St NW, Washington, DC 20009
Schedule: Closed ⋅ Opens 12PM Sat
Telephone: (202) 360-8481
Business type: Vintage clothing store
nicole lamoreaux: She has a really great selection of items for men and women (more women than men though). One quick thing is that I would recommend giving them a call before you head over to confirm their hours for the day.
Peter Lewin: Was in there with some friends and tried on an item which was hastily grabbed by someone who I can only describe as a friend of the owner ? And put behind the cashier Bc she was afraid it would get stolen ? As if. Mercedes (the owner) was lovely but this wench was foul. Decent collection, unwelcoming atmosphere.
Whitney Jarrett: Really good finds and super nice owner. Will definitely return!
Deanne Witzke: Lovely shop, lovely owner! Worth a trip to see this beautifully curated selection of vintage clothes, shoes, jewelry, and accessories.
Sarah Casson: Best vintage shop in DC! Beautiful and well-curated pieces from the 30s to the 90s
Christian Dutilh: Love Mercedes-- even for men! Found my tux here and had it altered. One of my best purchases ever.
14. Prince & Princess - Washington
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4.2
46 reviews
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Address: 1400 Wisconsin Ave NW, Washington, DC 20007
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: (202) 337-4211
Business type: Running store
Frank W.: Always a pleasure! Been shopping here for 35 years! I have never walked out without making a purchase! Very good people! The staple of Georgetown! A time capsule from now to the late 80s early 90s! Vintage like fine wine!
Kenneth Baten: Usually get a nice deal, this time woman tried to rip me off.then I noticed she switched receipts with no pricing of items I purchased. When I calculated on way home she still got me eventhough I put sweats back after price she try stick to me
Diego Canales: Called to ask if they had a tennis size on a model i had seen at the store, and the person on the phone said: "i am too busy and cant find the model, if you want you can come to the store and point it out to me". Too bad he couldnt realize i was calling precisely because i didnt want to go to the store just to find he didnt had my size
Debbie Williams: Great deals, reasonably priced sweat suits and shoes. Also great owners that really look out for you! Hours are a little tricky call before you go.
15. MAJOR - Washington
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3.7
118 reviews
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Address: 1415 Wisconsin Ave NW, Washington, DC 20007
Schedule: Closed ⋅ Opens 12PM Thu
Telephone: (202) 625-6732
Business type: Boutique
RJ 5: Went a few months back. And yes, SET YOUR APPOINTMENT! It’s really simple and usually plenty of time slots available. Had one small issue which is why I’m giving 4 stars instead of 5 (really 4.5). The issue… a shoe in my size showed in stock on their website. Asked the young lady working for my size, who turned and asked the Asian gentleman working the counter. Miscommunication between those two and I was told it wasn’t in stock. After a little bit of a back and forth match between the gentleman and I, he realized he was incorrect because he thought the shoe was a different color! All in all, he went to the back, found the shoe, found me a hat to match and I even grabbed another pair that I wasn’t expecting to grab for a little discount! So the 1 stars I see here seem to be fundamentals in reading comprehension 😂. I would go back more often but I do hate the parking situation but it’s DC! But I’ll be back!
Response: Thanks for your feedback, and thanks for your honesty on this. I do remember the interaction & my apologies for the confusion I caused from visually identifying the wrong color. Glad we had what you were looking for, and thanks for the transparent review!
Letetia Thompson: Horrible Experience! Was visiting from out of town! Which is typically what most people in Georgetown is doing, visiting. A tourist would not be familiar with the "appointment only" policy. I was greeted by an extremely RUDE Asian lady yesterday! I understand policy and procedure, as I am a business owner. However, one does not have to be rude or insensitive to get the point across. I would never patronize this company, nor refer anyone else. Due to the horrible customer service! I am sure you all could care less. But, try being a little nicer to your customer base. Especially people traveling, when you have ZERO customers inside the store!
Raul Jimenez: This store has very poor customer service. They don’t really care about the walk in traffic. I showed up on 4/13/2022 around 4pm. I saw the sign on the front regarding appointments but was not sure if it was accurate. An asian lady opened the door and was very rude, and then and african american guy came out of no where and was also very rude and was trying to shut the door in my face. He told me that they don’t care about turning away customers because “we are meeting our sales any ways, we good” and shut the door. This business has no sympathy for customers. Its okay if you work by appointments but you need to be more kind to customers. Also based on the way you respond to people on these reviews it still shows that you don’t care about customers, you get defensive and don’t make people feel welcome. 1 star for sure.
Response: What part of “Appointment Only”did you not understand? We care about customers who take time to actually make the appointment and follow the procedure. Do not try to argue your way in, and do not question the rule. You are not entitled to anything.
Rihab Chaieb: I didn’t even go in. I was walking around and saw the store and tried to enter, and this employee just opened the door and asked me if I had an appointment (like I had any idea to book an appointment for browsing?!). I said no, she slammed the door to my face while saying “you need appointment”. Well I need to not spend my money in your store, that’s as simple as that.
Response: You simply need to learn how to read before trying to enter. There are 4 signs that indicate that the shop is appointment only. Don't feel so entitled that you can just enter when the door is closed. There are plenty of 5 star reviews from those that actually matter.
Dukes: Went during COVID. An appointment is required to enter the venue. I arrived well before my scheduled time and still had to wait 10 -15 min post my appointment time before I could enter. It appears I was delayed entry because they were conducting inventory updates on the retail floor. This cannot be done in the Stock room? I digress. The store will have something for every “sneaker head”. However the staff didn’t seem as knowledgeable about their product. Also you are paying reseller price for certain shoes even if the release is a week after its general retail release. Not cool. I think ordering via Major’s website is a best situation vs going to the store. Visiting the store is more of a bucket list experience. Once you did it you’ll never need to do it again.
Dr. Brian Sevier: Easily the dopest shoe spot in the city. The owners are very friendly.. very knowledgeable and VERY down to earth! They make you feel like family every time you walk in the door!!
Response: Thanks for being a long time customer Brian! Your knowledge of shoes and sport culture is always appreciated here. We try to make great people feel at home at MAJOR.
Trey B: They handle raffles and in store release days horribly. Do not recommend. Edit (since the business decided to leave a snarky reply): First come first serve is absolutely no issue. However, no ticketing system, no information given to those in line about stock, and ridiculous wait times are not the norm for in person first come first serve releases. All online raffles require an Instagram to enter, such an obvious cheap ploy for marketing when their website could easily handle it. My advice: find a shop that actually cares about their customers instead of snarky Google reviews.
Response: Our releases are first come first serve. It's unfortunate that you could not show up early enough to get in line, but don't blame us. We do care about customers. And that’s why there’s always plenty of customers that shop with us. What we don’t need is entitled shoppers who think they need a guaranteed pair of limited shoes during a pandemic. We serve customers that actually care about shoes. Not resale value.
Megan Snyder: Not only was the customer service terrible but extremely unprofessional. These owners / employees only care about taking your money & not the quality of the shoes they’re selling. Reached out to them about an issue with the yeezys I bought and they basically told me there’s nothing they can do. Not to mention the store looks nothing like it does on the website, when you walk in there’s boxes everywhere you can barely walk through. The women helping did know what she was talking about which pushed me to feel more confident in buying from them, but turns out I got two different size yeezys and they are not willing to do anything to help.
Response: Please post receipts or pictures. We do go through appointment calendars so if you really did shop with us, there would be a record with the name.
16. Suitsupply - Washington
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4.1
286 reviews
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Address: 2828 Pennsylvania Avenue NW, Washington, DC 20007
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: (202) 280-1742
Business type: Men's clothing store
Christopher Williams: Had a great experience working with Anju. She was friendly, knowledgeable, and patient. My wedding suit looks great. Suit Supply is the only store I recommend to friends and family. Save your time looking elsewhere and make an appointment 👍
Response: Christopher, Thank you for your five-star review. We are so happy to hear Anju was able to give you the best possible service. We hope to have you back in Washington soon! -Suitsupply Customer Service service@suitsupply.com
Tivon Sterin: I really appreciate the attention to detail that each of the style associates demonstrates in helping their customers. Superior style for a reasonable price. Max was the absolute best guide for me in picking out clothes and designing a suit. I will be returning here often!
Response: Tivon, Thank you for your five-star review. We are so happy to hear Max was able to give you the best possible service. We hope to have you back in our Washington DC store soon! -Suitsupply Customer Service service@suitsupply.com
Suzy S: We were asking our sales associate some questions about sizing (as the suit did not fit very well - seems to be a theme here based on the other reviews) when JARED, another associate, butt into the conversation and said, “well if you paid us more, maybe we’d have more options for you”. Unclear if he meant that the sales associates are underpaid or that the suits they make are cheap, but either way, take that up with your manager, not the customer. Super inappropriate and rude. Not a great experience but Jared is right – you get what you pay for and if you’re looking for decent service (or a well fitting suit), this place is not it.
Response: Suzy, Thank you for taking the time to write a review. We are sorry to hear about your experience. We would love for you to send us your contact information and more information on your experience to service@suitsupply.com. We can then have management reach out to you to see how we can earn your business again. We hope you will give us a chance to rectify it! - Suitsupply Customer Service service@suitsupply.com
Baltimore Bernstein: I hate writing bad reviews but feel the need to. I went into this location about a month ago to pickup a few items for a wedding. I knew the QR codes and had them handy. I called in advance to ensure they had what I needed and made an appointment accordingly. I was paired with Julian who seemed nice and well-intentioned, but gave me the feeling that he was just trying to get me in and out as soon as possible. I learned upon arriving that they did not have the pants in stock, after someone from customer service assured me they would. Julian didn’t measure anything below my waist and instead of letting me try on the shirt I was supposed to wear, had me try on a different sample shirt that fit well and convinced me the measurements were exactly aligned with the shirt I was supposed to buy. I had to get the pants delivered and they were way too long, so I paid to have them tailored accordingly. The shirt’s sleeves are too long and not at all comparable to what I tried on in the store. Meanwhile, another groomsman wearing the same clothes had a completely different experience at a Suitsupply store in Seattle. They tailored his clothes on the spot, and sent him home with a swanky suit bag. I did not enjoy those luxuries despite spending ~$400. TLDR - the person helping me put little to no effort in ensuring that everything fit for a special occasion. Not something I take lightly when a linen shirt and pants cost me tons of money!
Response: Adam, thank you for taking the time to write a review. We are sorry to see it is not a good one. We have contacted the store and the management so they can contact you to see how we can rectify this for you. We hope you will give us a chance to earn your business again! Suitsupply Customer Service service@suitsupply.com
Ben: I walked in not knowing exactly what I was looking for, but Dan was able to point me in the right direction right away. After we came across a suit I liked, he made some great suggestions for alterations. Overall, I am very happy with my purchase and it was a great experience. Highly recommend (and ask for Dan!)
Response: Ben, Thank you for your five-star review. We are so happy to hear Dan was able to give you the best possible service. We hope to have you back in our Washington DC store soon! -Suitsupply Customer Service service@suitsupply.com
Miguel Villazon: Not an efficient way to run a retail store. Came in to pick up pants that I got hemmed and return two items. 1 hour wait. The manager is the classic stuck up guy with a chip on his shoulder. Shame because their clothing is pretty nice. Check the stuff out at the store and buy online. You’ll have a much better experience.
Response: Hi Miquel, Thank you for taking the time to write a review. We are sorry your experience was not a good one. We have contacted store management so they can reach out to see how we can rectify this for you. We hope you will give us a chance to earn your business again! -Suitsupply Customer Service service@suitsupply.com
J K: LOST MY TUXEDO. Initial fitting was great. Came to try on the alterations, the salesman was an hour late to the appointment. Then they couldn’t find the suit. So, I don’t have a suit that I paid for. I am in disbelief.
Response: Thank you for taking the time to write a review. We are sorry to see it is not a good one. We would love for you to send us your contact information and more information on your experience to service@suitsupply.com. We can then have management reach out to you to see how we can earn your business again. We hope you will give us a chance to rectify it! Suitsupply Customer Service service@suitsupply.com
17. Banana Republic - Washington
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4
100 reviews
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Address: 601 13th St NW, Washington, DC 20005
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: (202) 638-2724
Business type: Clothing store
Jenny O’Neil: The store itself has a small selection. My review is mostly about the unfriendly and i knowledgeable staff. I visited today 12/6 at noon. I went to this store knowing that banana was having a sale 40% off everything and an additional 20% off for card holders. That’s a good deal. First, I asked someone where the petite sizes were, they told me they didn’t carry petite in store. That was a lie because I saw a few petite sizes particular the blazer I bought. My next issue and pet peeve when shopping is when the store employees wants to deny you on discounts. Before purchasing my blazer I wanted to confirm the additional 20%. The cashier said no sorry we’re not doing that. Another lie. I had to search the website, pull up the details and even then they told me it was just online after I showed them the fine print that said IN STORE AND ONLINE FOR IN STORE USE CODE BRCODE! Finally, they said they would “just give it to me” except when I looked at the receipt, the code worked and it marked the 20% off. Stop making us beg for the discounts that we’re entitled to.
Marla holland: Great deals ,the staff is amazing willing to help you find whatever you need..and did I mention plenty of deals
Ele Palazzolo: I love this shop! Their sizes are accurate. I have been in Banana Republic in Berlin and London and they are all the same everywhere. You kind of know what to expect and is always right. The staff is also helpful and dedicated.
Titaness Themis: Been there a few times...usually not the most pleasant experience...the worst one was yesterday when I went in to buy two dresses and I asked about military discount. The cashier said that it usually does not work with the extra 40% off promo, but she would try. She entered it manually and I got the military discount on one dress and not the other. When I asked why that was, she gave me at least 4-5 versions as to why, which neither made sense. The discount applies to the whole purchase and not to an individual item according to her, so any further explanation is useless. I had to ask for a manager to step in because the girl just did not what she was talking about it. The manager was very courteous and gave me the discount on the other dress as well. She further explained to me that military discount does not apply to the extra 40% promo, but she did it for me anyway. I appreciated it that. In the future, it is best to say flat out it does not apply and not do it.
Joseph Raczynski: L shaped store which has more female stock than male. Everything was very well ordered. Always feel free to reach out to me on Twitter @joerazz
Mar Would: Staff was great, dressing room are open, sales are amazing.
18. D.C. United Club Shop - Washington
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5
4 reviews
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Address: Audi Field, 100 Potomac Ave SW, Washington, DC 20024
Schedule: Closed ⋅ Opens 11AM Thu
Business type: Sportswear store
Jose Andres Obando: United States of America 🇺🇸 Sponsored!
Raul Rubio: Love the team and dope store
HAL Deiri: The staff was ultra helpful and patient with finding the right Jersey to custom as a gift
19. Anthropologie - Washington
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4.4
116 reviews
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Address: 3222 M St NW #301, Washington, DC 20007
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (202) 337-1363
Business type: Women's clothing store
Paige Raborn: Spread my ashes at this Anthro! (Only half joking.) Somehow an extremely well organized store despite its massive size, Georgetown Anthropologie has the best items and even better associates! The wonderful and hilarious Camila helped me make a few style decisions, and she is incredibly intuitive about personal taste and sizing. I will definitely be coming back the next time I visit DC.
Lion King: My all time favorite shopping place in the U. S.! Quiet and full of beautiful stuffs! D.C branch is one of the best one, the people work there are nice and beautiful, will help you find the things you want especially the one in the shoes area, we didn’t try shoes but she gave us some advices on coat!
Hannah Degn: The best anthro building in the the DC metro area! It’s 3 stories, always has an amazing sales section, and has a great home section too! It’s such a cute store and has such a large selection! Definitely worth browsing and trying things on that you see online!
Sally G: 3 levels of amazing clothing and other Misc. items. Need appointment for Formal dresses.
Danielle Markham: Cute store, great decorations. Lots of selection, even nice to browse if you are not in the mood to buy anything.
Sujata Rajan Seth: Display of whites in front of this store reminded us of warm sunny days ahead
Hecky Allman: Had the absolutely best experience in BHLDN last Monday. Found a wonderful wedding dress and experienced first class service from start to finish. Continued shopping at Anthropology and again was so impressed by the staff. Manager Eleanor was terrific. Thank you all for making the occasion all the more special due to your kindness and professionalism.
Lucius Domitius Aurelianus (Augustus): Surprisingly good clearance sales given the brand and place
