Best Free Lawyers In Washington Near Me

1. D.C. Bar Pro Bono Center - Washington

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D.C. Bar Pro Bono Center
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Address: 901 4th St NW, Washington, DC 20001

Telephone: (202) 737-4700

Business type: Legal services

D.C. Bar Pro Bono Center: what do users think?
Jonathan Warner
Jonathan Warner: They Not Helping Black Men Just Black Women
natalie adams
natalie adams: Excellent, She was very professional and had a mound of helpful information and guidance to help me. I see myself talking to her in the future
Allies Netwo
Allies Netwo: We are very pleased to receive specific and useful answers to our practical questions from Daryl! Thank you so much for your valuable guidance! You are very helpful! We appreciate the important services provided by DC Bar ProBono! Many thanks!🙏😃
Kisha Craig
Kisha Craig: Very good
Kind Questionairest
Kind Questionairest: Not really helpful pass on info???
Sheleada Rawlings
Sheleada Rawlings: Clean, spacious & efficient
April Epps
April Epps: Always good.

2. Legal Aid Society - Washington

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Legal Aid Society
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Address: 1331 H St NW, Washington, DC 20005

Schedule: Closed ⋅ Opens 12:30PM Thu

Telephone: (202) 628-1161

Business type: Non-profit organization

Legal Aid Society: what do users think?
Gabe
Gabe: They were very helpful and communicative when it came to unemployment issues. Thank you so much for your help! Especially Ms. Hoff.
Yer justness Clez
Yer justness Clez: They are for the working class people! Very knowledgeable stay. Real experts that win cases! I speak from experience.
frankie sanders
frankie sanders: Very good lawyer cheap
Kecia Williams
Kecia Williams: Very Nice
Michelle Morgan
Michelle Morgan: Good place to get legal advice

3. Neighborhood Legal Services Program - Washington

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Neighborhood Legal Services Program
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Address: 2412 Minnesota Ave SE, Washington, DC 20020

Schedule: Closed ⋅ Opens 9AM Thu

Telephone: (202) 832-6577

Business type: Legal services

Neighborhood Legal Services Program: what do users think?
Kevin Spann
Kevin Spann: These guys are quick to respond and eager to help. I had no idea where to turn but NLPS is a great organization. God only knows how much I appreciate their help.🙏
Natosha Gant Jones
Natosha Gant Jones: The Staff Is Very helpful
Gary E. Graves
Gary E. Graves: Excellent attorneys

4. Christian Legal Aid of DC - Washington

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Christian Legal Aid of DC
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Address: 907 Maryland Ave NE, Washington, DC 20002

Telephone: (202) 710-0592

Business type: Attorney

Christian Legal Aid of DC: what do users think?
Kevin Spann
Kevin Spann: I called for assistance with a legal matter. The staff was very professional. They gathered my info during the intake and scheduled me for a lawyer call. When they called to confirm the appointment I advised I was working with another legal aide service but I really appreciated their follow up.
Lisa Queen
Lisa Queen: A. Christian is hard working an attentive. These people never answer their phones
natalie adams
natalie adams: Very nice. Will be calling them for all my legal questions
Zeb McRae
Zeb McRae: Friendly and helpful people!

5. Legal Counsel for the Elderly - Washington

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Legal Counsel for the Elderly
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Address: 601 E St NW, Washington, DC 20049

Schedule: Closed ⋅ Opens 9AM Thu

Telephone: (202) 434-2120

Business type: Legal services

Legal Counsel for the Elderly: what do users think?
Nic Martinez
Nic Martinez: Fantastic organization! Their work centers on elderly population in DC. The attorneys are honest and trustworthy, working tirelessly to serve the public. Great job!
Response: Hello, Mr. Martinez! We had some glitches, so just seeing your comments. We're so grateful for your kind words.
William Watkins
William Watkins: Never got a call back for two calling in a row.Maybe they are very busy.
Response: Hello, Mr. Watkins. I am sorry you are having trouble reaching us. To speak to someone, please call between 9 am and 3:30 pm, Monday through Friday, at 202-434-2120. I hope this helps. Thank you.
Keith Allen
Keith Allen: They did extensive work on my landlord and housing to enable be to keep my housi g voucher and remain in my apartment.
Response: Hi, Mr. Allen. We had some changes with Google - and just seeing this. I am so glad LCE was able to help. Thank you for your comments, and so glad you were able to stay in your apartment.
James. S. Brooks
James. S. Brooks: Poor service 4 legal help with tax service with schedule H program
Response: Hello, Mr. Brooks. We apologize for missing your comment and that you were unsatisfied with the service we provided. If you still need help with your Schedule H applications, please call LCE between 9 am and 3:30 pm, Monday through Friday, at 202-434-2120.
Abdul Tawwaab
Abdul Tawwaab: Great service
Response: Thank you, Mr. Tawwaab. Sorry we missed this. Thank you for your comments. I am glad LCE was able to assist.
Nichole Hill
Nichole Hill: Very Helpful
Response: Hi Ms. Hill. We had some changes with Google - so a little late in thanking you for your kind words.
Amos Thomas
Amos Thomas: Positive: Professionalism

6. Ayuda - Washington

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Ayuda
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Address: 1990 K Street Northwest Suite 500, Washington, DC 20006

Schedule: Closed ⋅ Opens 9AM Thu

Telephone: (202) 387-4848

Business type: Non-profit organization

Ayuda: what do users think?
Mary Soto
Mary Soto: The best, honest, and most caring people work at Ayuda! They truly care about each case.They are reliable,friendly,and most important study your case carefully,and will guide you each step of the way! I got so attached to Audrey Reiter.She is a beautiful lady, inside and out!!! She was extremely helpful,and guided me throughout the whole entire process. I consider myself very blessed to have met her,through my best friend Sanja.I think Ayuda deserves more stars!!! Love you Audrey!!!!
victor olaleye
victor olaleye: Fantastic great place, great environment, wonderful people who cares and listen to one immigration challenges!
El_ Patriota
El_ Patriota: 😀
Response: Thanks for the 5 star review! We appreciate you.
Príncipe de paz marietta
Príncipe de paz marietta: Good
Raul vaquero
Raul vaquero: Great people!
magaly ramirez Lucero
magaly ramirez Lucero: (Translated by Google) Great !! I am very short on words to be able to build help because they appeared in my darkness of life as the best that GOD has been able to send me. When help arrived they treated me with such compassion, generosity and gave me all the legal and personal tools to move forward. GOD continue to bless you and continue to give you the wisdom to continue supporting our community. A strong and extensive hug of thanks to the entire support team. (Original) Excelente !! Me quedo muy corta en palabras al poder edificar ayuda pues aparecieron en mi oscuridad de vida cómo lo mejor que DIOS me ha podido enviar. Cuando llegue ayuda me trataron con tanta compasión , generosidad y me dieron todas las herramientas jurídicas y personales para seguir adelante. DIOS les siga bendiciendo y le siga dando la sabiduría para poder seguir apoyando a nuestra comunidad. Un fuerte y extensivo abrazo de agradecimiento para todo el equipo de ayuda.
Linda Rodriguez
Linda Rodriguez: (Translated by Google) The lawyers are very kind and do everything possible to help us and with great patience to explain even as a Hispanic I love a thousand blessings (Original) Son muy amables los abogados aaen todo lo posible por ayudarnos y la con gran paciencia para explicarle aúno de hispano me encanta mil bendiciones
Poppy
Poppy: (Translated by Google) A zero sparklers deserve. It is inconceivable how the few and only Hispanic / immigrant "help" organizations do not work the phone when you call them, they say they cannot return the call and so on. What help then? Sure they boast of taking money from the government to "help" the Hispanic community and make money without helping anyone. I believe that an investigation and audit have to be opened to see what the people who supposedly "help" the Hispanic / Latino / immigrant are doing. They better screw them up and really help us because the lack of being present being their job to be there could have consequences (Original) Un cero estrellitas se merecen. Es inconcebible como las pocas y unicas organizaciones de "ayuda" al hispano/imigrante no funciona el telefono cuando los llamas, dicen que no pueden devolver la llamada etc. Que hacen de ayuda entonces?? Seguro se jactan de sacar dinero del gobierno para "ayudar" a la comunidad hispana y se forran de dinero sin ayudar a nadie. Creo que se tiene que abrir una investigacion y auditoria para ver que hacen las personas que supuestamente "ayudan" al hispano/latino/imigrante. Mas vale que les metan pata y verdaderamente nos ayuden porque la falta de estar presentes siendo su trabajo estarlo podria traer consecuencias
Raquel Arias
Raquel Arias: (Translated by Google) Horrible experience, I was treated the worst, I do not recommend this kind of places that claim to be free and for the same reason humiliate people and ironically discriminate. (Original) Horrible experiencia, fuí tratada de lo peor, no recomiendo este tipo de lugares que dicen ser gratuitos y por la misma razón humillan a las personas e irónicamente discriminan.
Mabel Gamez
Mabel Gamez: (Translated by Google) A nonprofit agency dedicated to serving the community with legal and domestic violence issues. (Original) Una agencia sin fines de lucro dedicada atudar a la comunidad con asuntos legales y de violencia domestica.

7. Legal Aid - Washington

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6 reviews
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Legal Aid
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Address: 1325 Good Hope Rd SE, Washington, DC 20020

Telephone: (202) 610-5141

Business type: Attorney

Legal Aid: what do users think?
jack bo
jack bo: Critical: Professionalism, Quality, Responsiveness, ValueI just wanted information and the lady was rude and hung up with no interest at all
Victoria Walker
Victoria Walker: Food is always good
Ivan Lopez
Ivan Lopez: Critical: Professionalism, Quality, Responsiveness, ValueThey should be fired

8. Neighborhood Legal Services Program - Washington

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Neighborhood Legal Services Program
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Address: 4609 Polk St NE, Washington, DC 20019

Schedule: Closed ⋅ Opens 9AM Thu

Telephone: (202) 832-6577

Business type: Attorney

Neighborhood Legal Services Program: what do users think?
Michael Mitchell
Michael Mitchell: No help at all, the women I spoke with seems to have an attitude and was very short with me. Stay away from this place, they are no help.
Shannon A. McGhee
Shannon A. McGhee: Great resource for legal issues.
Corena Watkins
Corena Watkins: The attorneys there are very professional and the tell you the truth
Tonya Johnson
Tonya Johnson: Free legal advice like no other.

9. Legal Services of Northern Va - Arlington

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Legal Services of Northern Va
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Address: 3401 Columbia Pike UNIT 301, Arlington, VA 22204

Schedule: Closed ⋅ Opens 9AM Thu

Telephone: (703) 532-3733

Business type: Legal services

Legal Services of Northern Va: what do users think?
Shawn Reading
Shawn Reading: They helped me to pay my rent.
Brosnan Rogers
Brosnan Rogers: Drinks are strong

10. Neighborhood Legal Services Program - Washington

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9 reviews
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Neighborhood Legal Services Program
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Address: 64 New York Ave NE, Washington, DC 20002

Telephone: (202) 832-6577

Business type: Corporate office

Neighborhood Legal Services Program: what do users think?
Tony Brown
Tony Brown: Contacted to create will, and lawyer who handled forms and procedure was friendly and knowledgable. Only problem was getting forms back that I had submitted for incorporation into will. Did get a few back but not all.
Thomas Yates
Thomas Yates: A very good place you only really been in love with two men to get legal services and advice
Joseph Crouch
Joseph Crouch: I love Neighborhood legal services. God continue be with them in quest for JUSTICE .
Doris “Momma D” Dixon
Doris “Momma D” Dixon: Excellant
Anton lane
Anton lane: For free legal assistance this is the place to go

11. DC Volunteer Lawyers Project - Washington

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3 reviews
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DC Volunteer Lawyers Project
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Address: 5335 Wisconsin Ave NW # 440, Washington, DC 20015

Schedule: Closed ⋅ Opens 8:30AM Thu

Telephone: (202) 885-5542

Business type: Attorney

12. DC Law Students in Court - Washington

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DC Law Students in Court
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Address: 4340 Connecticut Ave NW #214, Washington, DC 20008

Telephone: (202) 638-4798

Business type: Legal services

DC Law Students in Court: what do users think?
William Brody
William Brody: Very helpful with a landlord tenant question.
Tonya Clemons
Tonya Clemons: Awesome Law Students.
Nate Murrell
Nate Murrell: Great program

13. Law Office of Kevin Byrnes - DC Federal Employment & USERRA Lawyer, Free Consultation - Washington

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Law Office of Kevin Byrnes - DC Federal Employment & USERRA Lawyer, Free Consultation
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Address: 302 V St NE, Washington, DC 20002

Schedule: Closed ⋅ Opens 9AM Thu

Telephone: (202) 929-2779

Business type: Employment attorney

Law Office of Kevin Byrnes - DC Federal Employment & USERRA Lawyer, Free Consultation: what do users think?
William Boos
William Boos: I was a little worried at the beginning as that was my first time facing law matters. Law Office of Kevin Byrnes was very helpful, sensitive, patient and responsive in his approaches. I felt very supported and well-informed in every decision making steps. Money well spent.
Alejandrin Johnston
Alejandrin Johnston: Law Office of Kevin Byrnes supported me with a serious matter related to my employment. He provided me a wise and professional strategy to resolve the issue although the deadline was so tight and it was during a weekend and lockdown. I highly recommend Kevin Byrnes and his team for their professional services.
Alessia Pfannerstill
Alessia Pfannerstill: We’ve been dealing with this firm since 2018, my recent experience with them was regarding licensing with fair trading, Kevin took on the job and got me the results I was hoping for within a month. I was expecting a year. Highly recommended. Many thanks
Duane Jackson
Duane Jackson: I have been using the team at Law Office of Kevin Byrnes for over 2 years, both for business and personal matters. His advice has always been outstanding - with a pragmatic, no fuss and results oriented approach. When you need legal advice - give Kevin and his team a call.
David Pucker
David Pucker: Positive: ProfessionalismI am very happy for getting their help with my case. They have been very professional and accommodating in handling things most especially with my schedule.
Jeff Marksen
Jeff Marksen: Positive: ValueI am grateful that I have chosen this firm to help us with out issue. They worked hard and they communicated each of the step to help us with out process.
Frank Thomas
Frank Thomas: Positive: ValueVery trusted company. We love the way they handled our situation. Thank you.

14. DC Affordable Law Firm - Washington

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DC Affordable Law Firm
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Address: 1717 K St NW, Washington, DC 20006

Telephone: (202) 844-5430

Business type: Law firm

DC Affordable Law Firm: what do users think?
CGrier
CGrier: Great law Firm with an extremely talented pool of Attorneys who have a genuine interest in providing and delivering quality legal services.They pride themselves on meeting the needs of their clients and take an honest, fair, and hard-working approach to achieve successful outcomes. If not the best, then DCALF is definitely one of the best law firms in Washington DC who are able to assist those who are deserving and struggling financially to secure quality legal services.
Nallma Nallma
Nallma Nallma: They’re a big scam.... Johanna and her colleagues Should sue them .. They had my case for more than 2 years with out doing anything... so disappointed a lot waste of time back and forth... They were in contact with me all this time..and ask for $$$and act. Like they were working on case and etc, and late found out was no case at all.. just heartless
Response: At DC Affordable Law Firm, we strive to provide the highest quality services to our clients and the community members we serve. Please contact us at (202) 844-5430 or info@dcaffordablelaw.org and a senior member of our team would be happy to discuss your concerns.
frankie sanders
frankie sanders: Very mannerble Latino children
Response: Thank you!
Wanda Calloway
Wanda Calloway: Just surfing for lawyers came up in my search
Response: We are pleased you found DC Affordable Law Firm through your online search. If you are interested in representation, please visit our website to complete an intake request or contact (202) 844-5430. Thank you.

15. Legal Services of Northern Virginia - Arlington

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Legal Services of Northern Virginia
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Address: 1916 Wilson Blvd, Arlington, VA 22201

Schedule: Closed ⋅ Opens 9AM Thu

Telephone: (703) 532-3733

Business type: Attorney

Legal Services of Northern Virginia: what do users think?
Aprie Harley
Aprie Harley: I called here for some simple legal advice and got in touch with agent #1501 who was very unprofessional . This had to be the most dramatic phone call I have ever had calling a place of business. Not sure if if she knows she is the face of this firm and the first impression of what people think about this firm because she is the first person you talk to. I would not like a call back from this office and I would not refer anyone to this office.
Mona Butterfield
Mona Butterfield: Awful waste o time
Spirit Madden
Spirit Madden: Nice people there
Mahnoz Jonmahmadova
Mahnoz Jonmahmadova: Positive: Professionalism, Quality, Responsiveness, Value

16. Immigration Law Group PC - Washington

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Immigration Law Group PC
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Address: 1101 Connecticut Ave NW, Washington, DC 20036

Schedule: Closed ⋅ Opens 8AM Thu

Telephone: (202) 416-1789

Business type: Law firm

Immigration Law Group PC: what do users think?
Yondon Ulziitogtokh
Yondon Ulziitogtokh: The best immigration law firm! I met only Yurika one time she was good. I contacted Glen first time he was nice explained everything, detailed and easy to understand! Jennifer never sleeps when she is on your case, she answers your question within couple mins it does not matter day or night ;). Kavya and Catherine.K they fast and perfect what they doing! I would recommend them!
Oyun-Erdene Burgedbatsukh
Oyun-Erdene Burgedbatsukh: I got recommended and has worked with Jen for a while. She was so responsive and professional. She explained the whole procedure organized and detailed, and guided me step by step. Definitely, I would recommend this law firm.
Reuven su
Reuven su: Positive: Professionalism, Quality, ResponsivenessBoth Jen and Glenn are fantastic immigration lawyers. They are kind and patient and always answered my questions quickly and thoroughly. Most importantly, they shepherded me through the immigration process effectively and I received approvals for all the applications we filed!
Sarah Coetzee
Sarah Coetzee: What an amazing team to work with. SO grateful for Jen, Catherine and the whole team, who worked so hard and were so patient with us through this whole process of obtaining our green cards. They are truly experts and can be trusted without a doubt to help you with your immigration needs! Utmost professionals and a pleasure to work with.
Alina Thouyaret
Alina Thouyaret: We are very satisfied with the Immigration Law Group and the services they had provided us so far. They have very capable staff that is always on top of our cases and help us navigate them successfully. We have had great success with all cases and their rates are very reasonable. They know Immigration law better than any other law firm we worked with. I would recommend them without hesitation!
Brian Liu
Brian Liu: A real pleasure to work with. They are efficient, effective, knowledgeable, and very responsive. We could not ask to be in better hands.

17. Elder & Disability Law Center - Washington

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Elder & Disability Law Center
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Address: 1020 19th St NW #510, Washington, DC 20036

Schedule: Closed ⋅ Opens 8AM Thu

Telephone: (202) 452-0000

Business type: Attorney

Elder & Disability Law Center: what do users think?
Joseph Howard
Joseph Howard: Consulted with Mr. Bullock regarding mental health issues for a family member, including guardianship. He did some research on my particular circumstances. Since he knew I was anxious, he called me back in the evening from his home. Very knowledgeable, very helpful. Seemed like he really cared about the situation I was going through. I would recommend Mr. Bullock and his firm to anyone.
Katrina Johnson
Katrina Johnson: I highly recommend Mr. Bullock because he is very knowledgeable with a great personality. During our meeting regarding care for my mother, I took three pages of notes full of the most helpful information received to date. He put me at ease and helped me create a plan. My sister and I are on our way to ensuring our mother is well cared for and has the best quality of life. I will definitely reach out to him again!
James Alford
James Alford: Mr. Bullock is a compassionate and knowledgeable attorney. His expertise in the area of elder law is truly unrivaled. I worked with Mr. Bullock on a complex estate litigation which comprised three separate lawsuits in as many jurisdictions. Mr. Bullock and his team were able to respond swiftly to the needs of each case and consistently demonstrated extensive knowledge about the details of my case. I highly recommend him and would certainly work with him again.
Adam Gleason
Adam Gleason: Mr. Bullock has been a great resource for my family and I. We recently experienced both medical malpractice and insurance issues. It helped our peace of mind knowing we had Mr. Bullock and his practice in our corner.
James Harvey
James Harvey: Speaking with Mr. Bullock was refreshing, honest and to the point, I was impressed with his knowledge and willingness to speak with me even thought he was running a little late for the all important dinner with the wife. Mr Bullock explained things so clearly and I honestly appreciate him and look forward to working with him in the near future.
peter K
peter K: Robert Bullock Esq. came highly recommended and over time, I appreciate his professionalism and his wit.

18. Lopez Law Firm PLLC - Washington

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Lopez Law Firm PLLC
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Address: 1200 18th St NW #700, Washington, DC 20036

Schedule: Closed ⋅ Opens 9AM Thu

Telephone: (202) 769-0505

Business type: Family law attorney

Lopez Law Firm PLLC: what do users think?
Milos Stanojlovic
Milos Stanojlovic: RARE LAWYER . In 2018 I hired Carlos to divorce me in Washington DC while I was living in Florida state. He was always available to talk on phone and he resolved my divorce case like piece of cake. Four years after, 2022 I contacted him to seek legal advice and he was extremely helpful. I highly recommend you to hire Carlos Lopez for your case and I hope that he can help you like he helped me!
Nicole DaGraca
Nicole DaGraca: At first I was satisfied with his attentiveness and trusted that I would be represented professionally. However, I was very disappointed with services provided. Poor communication, unreliable, and incompetent with case issues. I had to follow up numerous times for tasks and actions to be taken. I had to do my own research on specific issues that he was not knowledgable about in my case. I was directed to email him my response to a settlement for my approval to respond, and he took it upon himself to go against my response and made his own, which is illegal and this delayed the process and I incurred additional lawyer fees. I was informed to send paperwork to him and approve of him representing me in court which I did, and then he never took action on this and had to follow up again and was charged more fees for processing. I do not recommend his services, unless you want to have additional stress, spend all your money, time, and conduct unnecessary work on your end as a client. I appreciative of his assistance, however, I am dissatisfied with his representation in this case.
Verónica A. Méndez
Verónica A. Méndez: Mr. Lopez represented me in an inter-state child custody case. Mr. Lopez successfully advocate on my and daughters behalf. He approached the matter with professionalism and empathy. I appreciated his reassurance, transparency and open line of communication. Highly recommend Mr. Lopez for any family law matters.
Response: Thank you, Verónica. It was a pleasure representing you in your matter. Always feel free to email me or text me.
Rashaad Richards
Rashaad Richards: Mr. Lopez provided me with THE best consultation for my case. His level of professionalism and realness is unparalleled in his field. I highly recommend Lopez Law Firm.
Response: Hello Rashaad, It was a pleasure speaking with you and best of luck on your case.
_ctbz
_ctbz: Positive: Professionalism, Quality, Responsiveness, ValueMr Lopez is the BEST!!! I would recommend him all the time. He was great with communicating with us, always available when we called him even on the weekends and his off hours he always answer the phone when we had a problem. My daughter I haven’t seen in years thanks to Mr Lopez I see her every other weekend!!
Kharel Baker
Kharel Baker: I previously had a very difficult custody case and an unfair ruling by a biased judge. The previous judge disregarded that I had a history with 2 protective orders. I also live in another state which made it more difficult. Attorney Lopez advocated for me like no other. The other party was difficult and was able to drag out our case for a year and a half. Attorney Lopez keyed in on what mattered and debunked the other parties lies. He got the other party to lie about a lie! His delivery and approach in my case was savvy and direct. Needless to say, I was able to regain primary custody of my children and also gain parameters that will assist in the future. I highly recommend Attorney Lopez. He got my case on the right track and demonstrated an organized and aggressive stance on my behalf.
Tiera Sutton
Tiera Sutton: Working with Carlos Lopez has been an amazing experience! I hired him to represent my family in a child custody case and he met every one of my expectations! I would highly recommend Mr. Lopez to anyone with legal matters that seem too tough to tackle. He’s very thoughtful and deliberate in explaining legal matters which will instill confidence and calmness in any client he represent. His professionalism is unmatched in the court room and his experience with the legal system are always on display. Thank you!
Response: Thank you, Tiera. I am glad you trusted me to represent your family and that we won your case.
Shpresa
Shpresa: Positive: Professionalism, Quality, Responsiveness, ValueMr.Lopez is a great family attorney. Highly recommend him. By having Mr.Lopez as my attorney things worked out in my favor. He continued to keep up with my case and continued to keep me updated with everything that was going on with my case. Never gave up on me and family. Thank you so much for all the work you put into my case.
Wayel Muntaser
Wayel Muntaser: Positive: Professionalism, Quality, Responsiveness, ValueI had wonderful experience with Mr Lopes law Firm and I would love to recommend them to a friend or a family member .
Tiffany Kwok
Tiffany Kwok: I was honestly so overwhelmed with how to handle my unexpected divorce. I went around and researched various attorneys before settling on Mr. Lopez. He was very understanding and guided me through this extremely emotional process. Mr. Lopez was able to negotiate a martial separation agreement that was fair and advantageous for me. I highly recommend him for various reasons, 1. approachability, 2. accessibility (text and phone calls even at odd hours), 3. empathy.

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