Best External Housekeeper Washington Near Me

K.A. Perkins: Finding turnover and house cleaning services has been no short journey. So, when I met Karen at a recent turnover cleaning I knew I finally found both. Not only was she super reassuring about leaving the place meticulous but she did exactly what she said! By the time she left there was no evidence of dirt, dust, or hard water stains. It was cleaned at the highest level - my level of cleanliness. And while I do not want to share my newfound secret cleaning weapon with the world, Karen is absolutely fabulous. Honestly, if I had the cash flow I would hire her...no offense to eMaids. Services: Moving-related cleaning , General housekeeping

Oliver Freeman: They have been cleaning our house for almost 2 years. I wholeheartedly recommend them. They are reliable, thorough, detail-oriented, and responsive. I have had a wonderful experience working with them.

John Newman: Great service! I would definitely recommend the cleaning team. They are absolutely reliable, responsible and professional. I found them as the best cleaning company among all those we have so far experienced. Very quick and efficient!

Allison O'Connor: I recently decided to have my home deep cleaned in preparation for the upcoming holiday season. I did a Google search and found eMaids of DC. After a few questions, we settled on a date and time. The team arrived as scheduled and immediately got to work. I couldn’t be happier with everything they did. I will most definitely be using eMaids again. Service: General housekeeping

Anna Porteus: A recent unfortunate plumbing mishap left me in dire need of a thorough deep clean throughout my entire house. Let me just say, if you’ve never lived through having portions of your concrete foundation jack-hammered up to reach pipes underneath, you have definitely missed a once in a lifetime adventure – and NOT of the good kind! There was dust and dirt everywhere. Cleaning it all up was not a task I cared to take on by myself. After doing some online research, I reached out to eMaids of DC. I explained exactly what I needed and why to Jasmine. She assured me eMaids could handle job, and they did! The team arrived right on time and went straight to work. It took a while because every surface had to be dealt with. But, when they were done, my house once again looked tidy and clean. With the exception of the holes in the floor – but that’s another story entirely. If you are looking to have a deep clean, I highly recommend eMaids. Services: Post-construction cleaning , Deep clean

kim Vandecar: Positive: Professionalism, Quality, Responsiveness, ValueI have been using emaids for a few months now, and have been absolutely delighted at how sparkling my home is after their cleaning! Everything shines and smells fresh, and they don’t leave anything undone. Thorough cleanings, with real attention to details, has made my life so much easier (and cleaner)!Service: General housekeeping

A H: Positive: Professionalism, Quality, ResponsivenessKaren and her team are awesome! She is prompt, thorough, and professional. Her and her team came to finish another teams job and I am extremely pleased. I will definitely use her services from here on out.Service: Deep clean

Kay M: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueeMaids of Washington DC did a great job- I received a deep clean, and they came through and did just that! They were early, and went straight to work; their attention to detail was well received! I will be hiring them again!

Pete Stephan: Positive: Professionalism, Punctuality, Quality, ValueWe hired Jasmine from Well Paid Maids to clean our apartment. She arrived right on time and did an excellent job. Our apartment looks great! I would highly recommend Well Paid Maids.Service: Cleaning

Matt Spence: Jasmine C. did a fantastic job deep-cleaning our home after the chaos of the holidays. She arrived on time and spent nearly a whole day getting the place looking great. She was extremely professional. You can probably get a cheaper cleaner, but you won’t find a better one, and Well-Paid Maids helps us to live our values by making sure its employees are able to support their families on a single job. Services: Deep clean , Cleaning

Hannah Zlotnick: This was my second time having my home cleaned by Well-Paid Maids. Both times, the booking process has been easy and the cleaning has been fantastic. Today, Karen A cleaned my house from top to bottom. I am so impressed with how spotless everything is - the house even smells clean! I am so happy with the cleaning, as well as Karen’s professionalism. I will definitely book again with Well-Paid Maids in the future. Service: Cleaning

Matthew Mckenzie: Positive: Professionalism, Punctuality, QualityI ordered a deep clean from Well-Paid Maids, and Lexi and her team were fantastic! The place is cleaner than it ever has been. Lexi was incredibly responsive and communicative. Will definitely use them again!Service: Deep clean

Katie MacDonald: Positive: Professionalism, Quality, ValueI had a great experience with Well-Paid Maids. Allison F. was so professional and did a beautiful job. My apartment was absolutely sparkling when she left.Service: Cleaning

Ava Morgenstern: I’ve been a Well Paid Maids customer for over a year and am consistently satisfied with their quality and their business model. Most recently, Allison came by early in the morning and cheerfully and efficiently cleaned my new place with excellent care and attention to detail. I highly recommend Well Paid Maids!

Lauren Steele: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueJeannifer is amazing! We chatted beforehand and she asked thoughtful questions to make sure there weren’t any fragile items to steer clear of, and I was so happy with the job she did. Everyone I’ve spoken to or corresponded with from Well-Paid Maids has been lovely and I totally recommend!Service: Deep clean

Zach F: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueI have used Ecoverde at two different houses now and they do an excellent job. They are easy to book and communicate with, the cleaners do a terrific job, and the prices are reasonable. I would highly recommend!

C Anderson: Ecoverde Maids let me know about their flash sale that allowed me to stay within my budget. As an immunocompromised patient, I appreciate and value that Ecoverde Maids complies with CDC protocol - their staff is fully vaccinated and boosted and they wear PPE at all times. I highly recommend choosing them for all your cleaning needs. Gladis, my cleaning technician, was thorough and pleasant to be around! Thank so much! Service: Standard cleaning

Lori Jackson: Positive: Professionalism, Punctuality, QualityIrene cleaned our house and did a fabulous job. We signed a contract with them. Professional, easy, calm with pets, pricing transparent, showed up on time. Great job!Service: Standard cleaning

Emily Williams: Positive: Professionalism, QualityIrene was excellent!! My husband and I just had a baby a few months ago, and apart from the occasional vacuuming, basically no housework was being done. Irene came and left the house sparking and smelling amazing just in time for our families to come visit for Christmas. Cannot recommend enough!Service: General housekeeping

Allie Berg: Positive: Professionalism, Quality, ValueGladis from Ecoverde Maids came to our office/studio space. We are an art organization so we tend to make a bit of a mess. Gladis was friendly and professional, and did an excellent job cleaning our space. We would happily recommend her and Ecoverde Maids to anyone looking for a local company to clean their office or house.Service: Office cleaning

Madolyn Britt: Positive: Professionalism, Punctuality, Quality, ValueWe have had Ecoverde Maids come to clean our house regularly for the past year and have never been disappointed. Elena normally cleans it and she is always here at 8 AM sharp and does a very thorough job. Jackie cleaned for us last week and also did a great job. We appreciate their hard work!Service: Standard cleaning

Anna Durie: Positive: Professionalism, Quality, ResponsivenessEcoverde Maids is a fantastic house cleaning service! They cleaned my townhome from top to bottom and it was spotless! Jackie was so sweet, also! She took the time to even make cute floral designs with my spare toilet paper rolls! The extra touches show why Carolina and Ecoverde Maids are a step above the rest! Highly recommend!Service: Standard cleaning

Kim R: I’ve used them a few times before but this time was awful. The recent cleaner was completely worthless. The first cleaner texted me to reschedule and it was inconvenient but I said okay. Then she canceled, allegedly sick but obviously had a conflict since she tried to push back my appointment. They arranged another cleaner to come who barely did anything. No dusting, mopping, sink was still dirty. He liked stacked a few things in the storage room which I didn’t even expect to get cleaned which is why I blocked it off. There wasn’t even a clean smell like I’ve had from every other cleaner and from cleaning myself. Then I ask for a partial refund and they say they want to send him out again. Like I’d let him in my apartment again. Service: Standard cleaning

Tara Boggaram: RUN DO NOT WALK AWAY FROM THINK MAIDS. They rescheduled with me four or five times, which resulted in them giving me a free clean, which was appreciated. Yet, during my free clean, they didn’t clean my basement because I didn’t select it as an extra. In addition the most egregious thing is that they RUINED MY BRAND NEW HARDWOOD FLOORS. I’m not sure what rose and her team did, but there are scratches upon scratches on my NEW hardwood floors. WHEN I RAISED THIS TO THEM THEY OFFERED ME COMPENSATION OF A FREE CLEAN. Are you kidding?! You ruined thousands of dollars of hardwood floors, won’t take responsibility and are offering me a free clean?!?? Try spekless or another company that has an easy interface to use, but is better quality, reliable and actually honest. Service: Standard cleaning

Paula Hyden: I was really disappointed by the quality of our “deep clean.” They sent a single person to do our one bedroom condo and it is clear that she wasn’t really interested. She brought very few cleaning supplies and no tools—she used our vacuum (which was fine, except that she didn’t empty the canister when she was done)—and spent well under 2 hours working. She left streaks on the mirrors and the stainless steel appliances, dirt on the living room rug, dust on the ceiling fan and the wood floors in the living room, cat barf on the kitchen floor (it was dry and vacuumed up easily), and she failed to wipe down the cabinets in the kitchen (the one service I specifically requested). She didn’t vacuum the sofa or chair in the living room, either, certainly something I consider part of a deep clean. To make things worse, no one from the company has responded to my concerns . I suggest you think hard before choosing thinkmaids. Service: Deep clean

Alex Krefetz: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueGave me an accurate quote by phone. Cleaners messaged day of to ask if they could come by earlier, or keep the previously scheduled time. Excellent cleaning and clear communication, would definitely hire again.Service: Move-out cleaning

Tyler Whitaker: Critical: Professionalism, Punctuality, ResponsivenessCleaning staff did not show up without any notice despite charging me for the full service 24 hours in advance. I’ve been unable to reach anyone to request a refund and will have to dispute the credit card charge. Very unprofessional - do not recommendService: Standard cleaning

Julia Harris: ThinkMaids was a great experience for me! I was extremely stressed about getting my apartment cleaned because I never had time to clean it myself. I had never hired anyone before, and thinkmaids were extremely welcoming and friendly! They did such a good job in my apartment-especially because it is older so cleaning all the nooks and crannies must have been really hard. They were so professional and I am so thankful for them! Especially because they came during COVID-19 quarantine, I am so grateful for them! Would definitely use this service again!

Laureen Harkins: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueThe Maids are fast, efficient, pleasant, and do a great job every time. They are flexible with scheduling , and I especially appreciate the text messages letting me know when they are on their way.Service: Standard cleaning

Kiya Watson: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueThey gave my abandoned home a deep clean as it was borderline hoardish. I will use them again a and again and also recommend them. The 3 technicians were kind strong and did beyond their bestServices: Standard cleaning, Deep clean, Moving-related cleaning

Deirdre Forgione: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueI hired The Maids to do a move-out cleaning of the townhouse we were renting. They sent a team of 3 for the approx 1100 sf home and they worked for about 3 hours. The team did a fabulous job. Every inch of the home is ready for the new tenants. The house smelled clean without being over-powering. 100% recommend!Service: Moving-related cleaning

Roman Soldo: The best team was performing an excellent and professional cleaning, thank so much Maria, Magnolia and Abigail, you did such a great job.

Ashley Page: I moved into my basement apartment a few months ago and have been working like crazy. I let a lot of things get behind me. I finally got to a point I couldn’t take it anymore and it was overwhelming me. So I decided to look up some cleaning services. I reached out to a few but The Maids were the only ones to reach out and fast too.! Robert was very helpful and he was able to send a team out immediately on a Friday at 2pm ! I was shocked. He also stayed within my budget. I paid for an hour and a half and as soon as the ladies Entered my home they started immediately and wasted not one second of that time! I was so impressed with the job and extremely relieved. I feel that my money was well spent and I am extremely happy I decided to hire them. I am considering having them come monthly because I feel so great in my new clean place. Thank you so much Maria R. And Maria F. You ladies are fantastic!!!!! Will definitely be referring them to everyone ! Team #4 rocks ! I wish I would’ve been able to leave a tip but I couldn’t and feel horribly about it. But when they come next time I will be prepared ! Service: Deep clean

Sharon Kimball: We’ve been satisfied customers of The Maids for about ten years now. We get the same team every time, so they know our little quirks and what’s important to us. The dispatch service is helpful, too, so we know when within the window of time on any given day the team is likely to arrive. They are always friendly and professional. They come in, work very efficiently, and are done quickly. We would recommend The Maids to anyone needing regular or special cleaning services. Services: Standard cleaning , Deep clean

Joe Franks: I hired them to clean my house an Arlington for a while when We were about to list it. They did an outstanding job! My kitchen had not looked that clean since we first moved in. The baseboards and moldings were all cleaned and dust free. I wish we had hired them sooner to take care of the home. Ritza and her team were always on time and worked hard to get the home cleaned quickly. I definitely recommend!

Ashli Billington: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueI used Two Maids for the first time today and am very happy with them! The cleaning was very well done and the staff is friendly. I’ll be a regular customer from now on! Highly recommend.Service: Standard cleaning

Brooks Ford: Positive: Professionalism, Punctuality, Quality, ResponsivenessOur family has been so happy with the cleaning services provided by Two Maids & A Mop. Jacky and Ana were absolutely wonderful - they did such a thorough job and were always so kind. We moved from the area, but will certainly miss them!Services: Standard cleaning, Deep clean, General housekeeping

Michael Boswell: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueMarnie and her team of professionals are super-stars. They are always punctual and incredibly efficient. I look forward to their visits and they leave our home spotless! I wish I could give 10 stars!!!Service: General housekeeping

Julius Pickett: 5+ STARS, I HIGHLY RECOMMEND. This was my first time using a cleaning service. And although my wife and I keep our house clean, the ladies who cleaned our house did an amazing Job. They arrived on time, professional appearance and ready to work. I told them areas of my house that needed the most attention and not only did they do those areas, they went above and beyond and did way more than I expected. With my revolving busy schedule that my wife and I have, we just wanted the house lightly cleaned. Again I say, these ladies did an amazing job. I would recommend this company to anyone that is in need of a cleaning. Great Job and thanks again. Service: Standard cleaning

RUSA Ventures: Horrible business to deal with. I specifically requested that the grout be cleaned and told them it was dirty. Also told them that if they need the extra time to please take it. When the cleaners finished they said that no one told them about the grout clean and that she didn’t have the right brush or solution. I called the company to tell them this and they tried to charge me an extra service to do so and that the cleaners can’t do that. If they can’t clean the grout then don’t tell your customers that they can. Steve, the manager, of the company was trying to find any excuse to deflect and not take accountability. Horrible management skills… I do not recommend them and their manager takes 0 accountability for lying to customers. Photos speak for themselves. This was the result. After complaining, Steve offered an hour of free cleaning but it wasn’t guaranteed that the grout would be cleaned and that we have to pay an extra service. At this point it’s a waste of time to deal with them because the trust is lost and he wants us to pay for an extra service at the end of the day.

Micheal Meyers: The Cleaning service was phenomenal! However, this company also quoted us for a carpet cleaning by another company. My understanding is that This company “Fast Maid” failed to accurately capture the information and provided a faulty quote. The quote was for $480 and but services came to $690. I was able to talk to the manager of the steam cleaning company and get the price dropped to $590. However while on the phone I was informed this was a recurring issue with Fast Maid. Fast Maid failed to include the flea treatment and 2 rooms onto our quote…technician said they put the cost in the “notes” but failed to add it to the bill we were quoted. If only using Fast Maid, great service! If using them to coordinate for other services be sure to drive hard on the quote. I should have called fast maid back and worked for them to eat the cost difference. But Hindsight is 20/20. Services: Deep clean , Pet stain & odor removal , Upholstery cleaning , General carpet cleaning

Jovan Miller: Positive: Professionalism, Quality, ValueI hired Fast maid services to come deep clean 1 & 1/2 bathroom and the kitchen. They did an amazing job deep cleaning the bathroom room and cleaning the refrigerator and kitchen. Would hire again.Service: Deep clean

Jackie Fox: Don’t really recommend. We moved into a house and it was only semi cleaned, so we asked for a deep clean from this company. Paid the two hour minimum, they were done in ninety minutes. The floors were great, but they didn’t do interior windows which they were supposed to, or kitchen cabinet doors. They just surface cleaned, and for eighty-five an hour it wasn’t worth it. I went in after with magic eraser and was able to get things even cleaner.

Kristin Quigg: Fast Maid Cleaning Service is worth more than 5 stars! We needed our house deep cleaned, and the team more than accomplished that goal! They were very easy to book with, showed up right on time, and projected the accurate amount of cleaning time needed. The house looks and smells better than I’ve ever seen before! Highly recommend for your cleaning needs! Service: Deep clean

Laura Vezzani: My place was in pretty bad shape when I called and had cleaners come to take care of it. The price was reasonable, my home is spotless, they used products safe for my exotic pet, AND! They folded my blanket into a heart. I couldn’t be happier.

Annabel Martin: Maid Bright delivered on-time, impeccable service for our move out. This was my first time ever employing a cleaning service and I was nervous about the thoroughness of the job, especially given the job was to prep the house for new tenants. But Maid Bright exceeded expectations. They informed us of the time window in which they would arrive (which was small), and arrived on time. They proceeded to clean the three story house that was full of dust and grime systematically. They cleaned tough things too. Before all of this, they did a walk through to discuss the place and give us a good and accurate estimation of the cost. And they then delivered. I will absolutely be using this service again for future move-outs between tenants. And will be recommending this company to our management company. Services: Interior & exterior window cleaning , General housekeeping , Deep clean , Moving-related cleaning

Peenaz Mistry: I had a great experience with Maid Bright! They came exactly on time and they got started right away. They were very comfortable and accommodating to working around our puppy. They cleaned all parts of the house just like they had promised. As a bonus, they also cleaned our balcony. I highly recommend Maid Bright and will definitely reach out to them for my next cleaning service. Service: Deep clean

Jessica Simpson: They did an excellent job. They were much more responsive to our inquiry than other cleaning services. Furthermore, their estimate was below others and I found the cleaning provided excellent! They even vacuumed this fabric ball pit I have for my toddler. I was extremely pleased with the results and will be using them regularly. It is well worth the money and saves me so much time on the weekends. Services: Standard cleaning , Deep clean

Michael Pearson: Needed a last-minute deep clean for an incoming baby, and they were able to book me in just in time! They gave me a 2-hour arrival window (8-10am) and arrived at 8am sharp! They cleaned the house more deeply and thoroughly than I would have been able to. Super thankful for their service, and totally worth what I paid for it! Now I have a clean house for a baby to come home to! Service: Deep clean

Rahul Upadhyaya: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueWe used Maid Bright for our move-in cleaning and I’m glad we did so! The cleaners arrived on time after calling to give a heads up. They thoroughly cleaned the whole house , including cabinets and inside windows, for a reasonable price. The house was spotless after they were done and we will definitely be using them again.Services: General housekeeping, Deep clean, Moving-related cleaning

Squirrely: Five stars all around. The rooms are elegant, updated, clean, and comfortable. Each staff member I dealt with went above and beyond to help. I was especially pleased with the front desk employee who grabbed me a cup of coffee in the middle of the night when I had to catch an early flight. The location is excellent and there are plenty of restaurants and attractions within walking distance.

Liem Huynh: We stayed for one night in the Metropolitan Suite in June 2022. The room desperately needs renovation and service was nonexistence. Disappointing experience overall. No prearrival email, no response when I emailed the butler service for restaurant reservation, zero communication from the butler during the entire stay. Unfriendly lobby staff, no greeting, had to open the door on my own at times. The Metropolitan Suite was old and in need of a renovation. Dirty pillow cases, worn out carpets, water from faucet smelled a little punky and we even found pieces of shattered glass on the floor. Only positive experience was the check-in, after that everything went down hill. Recommend trying something else while you’re in DC. Much better experience at the Ritz Carltons if you’re a Marriott fan.

Joe J.: Amazing tea experience in DC, probably the best in terms of service, flavor, presentation and selection of teas. The cherry blossom touch is a nice and pleasant surprise. Although it is on the pricey end, definitely recommend!

Ayesha SH: I attended the Whimsy event on April 1. Pros and cons below: Pros: Wine was good. We ordered a Napa cab so it was costly. Ambiance was decent. The best part was their waiters who were super friendly and hospitable. Cons: I was told parking would be validated prior to attending the event. On the day of they refused. We spent upwards of $600 and they wouldn’t validate the parking. Food was ok. I didn’t feel that great later at night. The princess thing was childish, hilarious, and unnecessary. Adults attend these kinds of events not kids. Overall not worth the money they charged us.

Pola P: The sheet of the bed was dirty. The road outside was very loud and I could hear every car going by while being in my room. The walls are very thin and I could hear people from the other room almost all evening. The bathroom door was very loud! It was squeaking. The breakfast wasn’t that good. The room was spacious and nice. The air conditioner was very easy to operate. The elevators were very fast and nice!

Jen Bradley: Pay for the valet or your car WILL be broken into!!! At least a dozen cars had a window smashed out during our stay & center consoles ripped out. They put two holes in my window trying to break in but couldn’t get it to shatter. Everyone else, not so lucky. When I told the front desk they said they tell everyone not to park on the street (when we arrived they said valet or street were the options, no warning whatsoever about the DAILY break-ins and complete lack of police presence). Breakfast was ok. Semi convenient location but not safe (vacant lots flank half the street). Coffee shop across the street was nice. Room wasn’t that clean. Needed a blanket for the pull out couch and had to wait 30 min, as no one was attending the front desk. Phone did not work. Need a key card to gain access to the lobby and to activate the elevator, even in DC that says a lot,

uthra pakkiriswamy: Towels were smelling full of smoke! That means they haven’t changed from previous stay or they haven’t washed properly. Whole room was filled with smoke. For 4 people, 1 shampoo and 1 soap was provided. Exhaust fan wasn’t working in toilet. Worst room service in my entire life! Kitchen, valet service was good.

Annette Tatum: Beautiful hotel, walking distance to all the monuments and the White House. Do not waste your money on a rental car because its easier to walk and not have to worry about parking. Excellent location and staff, will recommend giving this place a try when in Washington, DC.

Brenna Belletti: Really beautiful hotel. The rooms are small but beautifully decorated and clean. We had a lovely view from our room as well. Convenient Starbucks coffee located in the shop in the lobby. I would stay here again!

Asma Alavi: The hotel is neat,clean. And the staff is friendly. The room was spacious. There is a corner bakery right outside the hotel. The location is amazing. Just 5-10 mins walk to all the attractions. We loved our stay there

Garrett Robak: Extremely friendly staff from the front desk, the cafe, management, housekeepers, and valet. Everyone was so pleasant and made the stay that much more enjoyable. The hotel is very modern and has very comfortable amenities. The hotel is also located in a really great section of DC where there are a ton of restaurants and shops that are within walking distance.

Jean Ng: We read a lot of negative reviews about this place and some is kinda true. Parking is an issue BUT we found a garage just across from the hotel inside the ELEVATION BUILDING which a full day charge is only $16 max. We left the car in the garage for the entire week stay and just use the metro as our main transportation. The room we got was nice and comfortable. Although we have an issue with the AC. The temperature is constantly at 73 even tho we set it for 68. A little stain on the couch but no big deal. The room also have good noise insulation (maybe I just slept through it since we walk so much during the day) Big shout out to Miss Nu who checked us in. She just brighten our day and made us feel special. There is a refreshment table set up with coffee tea water and cookies for free after the breakfast period. Tons of food options around and trader joe’s is just 6mins away on foot towards Union Market.

ESB NYC: Busy and basic Marriott in NE DC. It was fine for what we needed but I’m not too enthusiastic. Room was clean. There were some kinda gross stains on the sofa/ottoman that were unappealing but we’re not too fussy. They charge $45+tax for daily parking but you can self-park across the street for $16 a day including tax, literally 3 minutes walk. The morning coffee situation was not very well organized. There were also some strange service issues with the front desk. We stayed in the same room but we utilized two separate reservations, the front desk seemed very confused about this and they came up to our room with a rather confrontational demand that we come downstairs to check out and check into the room again although we had been told on the phone that we were good to go. Not really a big deal but I felt that the aggressive posture was unnecessary and left me with a bad taste. On top of that, I am a gold Bonvoy member and I would’ve been entitled to a room upgrade which I declined for the convenience of remaining in the same room. One thing that I believe some other people commented about is that you cannot control the temperature in your room effectively. There is a thermostat and you can make the numbers move up and down a bit but it doesn’t appear to have any effect on the temperature in the room which seems to be controlled centrally. There were a couple of evenings where we were uncomfortably warm. On the plus side, you are just a couple of minutes from the Noma metro station and there is also a Dunkin’ Donuts close to that. You’re also about a 8 to 10 minute walk from the Union market area which has a Trader Joe’s and some great restaurants and other food options inside the market. If not for the convenience of the location and the comparatively reasonable price, this would probably be a three star review.

g watson: Customer service here is EXCELLENT. Very friendly staff - extra praise to the office manager, Reina Munoz and guest agent Janay! Hilton - you should recognize this location and their staff, they go above and beyond their call to make guests feel welcomed and comfortable. All hotel/hospitality should take this location as the example for service. The rooms are clean, and quite comfortable and roomy - this hotel is conveniently located, just a short walk from Union Station. I was here for business and I was delightfully surprised for the work space and seating area. I was also happy to learn their fitness center is open 24hrs...with my stay being business in nature - it is difficult for me to get a work out in at most places, due to the limited hours fitness centers are available. 100% recommend the US CAPITOL location. If you want to feel welcomed and comfortable, stay here!

Angela Baca: The air conditioning in our room never worked even after they had someone come and fix it. The elevator stopped on every floor. The pool was available but it was foggy and couldn’t see the bottom of the pool because of this. Burned my kids eyes and mine. This hotel is older and not maintained well by Hilton. There are no fans in the bathroom so if you take a hot shower your whole hotel room fills with steam. The people are nice and it is located near a metro. Those are the only two things that are good about this hotel. Only stay here unless you just can’t find anywhere else to stay.

Natalie Martin: The staff was nice and did what they could, but the hotel was overwhelmed and not well maintained. It is unequipped to have more than 1-2 guests arriving or departing at the same time. It also has intentionally inadequate air conditioning. I have stayed at Hiltons in other cities that also have valet only parking. They’ve all had a driveway to pull in and unload your vehicle. This one has only a small shoulder that a maximum of 2 cars can pull into. Everyone else has to just stop in the middle of a busy street. There were no luggage carts when we arrived, left or had to move rooms on the second night. Other guests also told us that there were no luggage carts when they arrived. On the first night the room was consistently hot though we could hear the AC cut on and off. After coming to look at it twice, the maintenance man determined that the compressor in our room was broken so we were moved to a new room (again no luggage cart, we had a lot of stuff as we were traveling with a toddler). The maintenance man explained that the AC units are motion activated so guests will always return to a hot room and it will always get hot in the middle of the night so that’s why it took him so long to figure out that ours was actually broken. This seems incredibly stingy for a Hilton (in addition to being illogical as it takes more energy to cool a hot room than it does to simply maintain temperature). Stay here only if you are a single traveler with one suitcase and don’t mind an 80 degree room overnight and when you return after being out of the room. Other reviews mention how slow the elevator is, that is also true.

Geoffrey D: Parking valet lane is terribly short. Stains on the comforter. Breakfast included not properly advertised on elevator or through hotel. Laid out of first floor is very awkward, why have steps instead of escalator to second floor. Front desk staff were superb. All throughout the stay they were informative, helpful, positive and available! Wait for valet was not long at all, which was surprising. Minor issues, overall decent stay.

David: Very nice hotel - staff were very friendly and attentive to our needs. The Manager greeted us as we were leaving and just make the stay complete. Nice pool and restaurant - special call out Kevon our waiter for one of our evening meals. Great place to stay - close to a metro stop as well.

Chippy McLain: Guest services here should be renamed "guest hassles." Checking in and checking out were lengthy, frustrating ordeals. Paid valet parking was ineffective, slow, and overpriced--and apparently the only option. Showers were inconsistent, with cold winning two out of the three mornings we stayed. One of the two elevators was broken leading to overstuffed rides with no option of social distancing as well as long delays in the lobby. The spa had a new twist: a hot tub colder than the pool. I had hoped for a classy, Hilton experience for my family. I wish I had stayed at a Motel 6. I am thankful that I saw no rats inside the hotel. There were plenty just outside the front door; I assume due to the construction and vagrant tents across the street. This section of DC has some big rats. My littlest did think these were cool; my wife, not so much.

Sassy Sauce: The hotel is pretty decent. It met all of our basic needs. It was as clean as I think it should be but the rest of my party felt it was ok. Parking can be a little challenging in the area but we managed. The front desk staff were pleasant and very helpful. I would go back if I needed to.