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1. Tiny Jewel Box - Washington
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5
142 reviews
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Address: 1155 Connecticut Ave NW, Washington, DC 20036
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (202) 393-2747
Business type: Jewelry store
Luke Penella: Absolutely terrible place to shop!!! Stay so far away from this business. I was ready to buy a $7k IWC watch of my dreams. I’ve been looking for this model forever..I had the cash in my pocket. I got a phone call at the store confirmed by the client I just made a huge business deal!!!! I just found out I made over 1 million $ from an artist from the the night before. Of course i was a bit excited. They didn’t like my energy and had security escort me out?!!?! If you find yourself in this joke of a business find the sales person George he was fantastic!!! I’d give this place negative stars if possible. I’m in the music business. I’m a nice kind human being. This is first review I’ve ever wrote. I came back later in the afternoon to buy the watch as it is my dream piece but the only sales person George that had a soul was at lunch so they lost a 7k sale.. please don’t shop at this horrible place
Shahin Yousefzadeh: I’ve always felt a sense of warm welcoming here from the first moment I visited a few months ago. From the man greeting me to my right when I first walk in, to Brian the most helpful and kind person that guided me through my experience, and to Matt the owner who makes you feel like he just welcomed you to his own home. The quality of service and attention to detail working with Brian is beyond what my expectations were. This has to be the first and only place to come when seeking to purchase jewelry, watches, or gifts to build memories with loved ones.
P B: I understand the current watch market and luxury goods market - there are waitlists and backlogs of orders, I get it. My experience with TJB was bad enough for me to spend the time to write a review. I tried to purchase a Rose Gold Rolex watch from this store and knew I would have to wait several months but was told no waiting and instead I needed to “purchase other low desirable items first” to “build a relationship with them”. I don’t think that’s how Rolex wants it’s retailers selling their watches, forcing customers to buy other brands first. I was offered an ugly undesirable Patek and told I had to buy it if I wanted any chance at my Rose Gold Rolex. I of course passed. Liljenquest & Beckstead (further away) did not do this with me and added me to their waitlist and sold me a different Rolex model without requiring me to buy anything else from them. Stay away from TJB and their unprofessional greedy sales tactics.
Adam: Fantastic experience from each employee I have met there. But more specifically, my wife and had a wonderful shopping experience with Brian Ehteshami when we tried on and later purchased a Rolex. From the time we first visited to when the GMT became available, Brian displayed professionalism, an excellent sense of humor, and set realistic expectations for a brand in high demand world-wide. I have confidently recommended and will continue to recommend TJB to others for their great service, extensive selection of Swiss watches, and high quality jewelry.
Jeff Mccarthy: What a great experience here today. Both Monette and Jorge were amazing and I highly recommend them. Thanks so much!
Kwadwo Tuffour: I had an excellent experience of purchasing my first rolex thanks to Pouriya and everyone else at Tiny Jewel Box. Great people that are dedicated to helping their customer, so I look forward to going back here and I dont hesitate to recommend friends whenever they ask me.
2. Tiffany & Co. - Washington
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5
59 reviews
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Address: 960 New York Avenue NW CityCenterDC, Washington, DC 20001
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: (202) 772-1008
Business type: Jewelry store
Fuad Al-Aali: I totally disagree with the previous reviews. Outstanding customer service. Store led by Loni and her team did a fabulous job in communicating and explaining the differing qualities on diamonds, gold colors which is better yellow, pink or white. Very informative and extremely patient. Loni and staff thanks so much for your help.
Response: Hi Fuad Al-Aali, Thank you for taking the time to share your comments with us. We’re so glad to hear you had a great experience at Tiffany and we hope to see you again soon.
Chrystal Boyd: Today I went to purchase perfume and I walked in and was watched by a little Asian woman I could see in a mirror upon entering so I walked toward her and spoke but she didn’t. I moved on to a gentleman who greeted me and walked me back to this little woman who was rude and didn’t want to assist me. I left because she told me the perfume I was looking for wasn’t in stock but didn’t offer any solution to that.
Kerry Kwok: I visited this location on 4/18th with my friends. One of my friends was thinking purchase a pair diamonds earrings or a diamond ring and a knot ring. An asian young lady came to assist us. I asked her what is the table % of that diamond with 6 pounds setting. She answered their all 3 excellent with GIA. I asked her again, she still didn’t understand. Keep repeating something with GIA. I asked her to show me the diamond report on her work phone and I found it by myself. I explained to her that I’m looking for bigger table size diamond. She was screaming so loud and asked WHY !? Then walked away. 🤷🏻♀️ Even though I left Tiffany and Co. for 4 months, but I’m sure they don’t use GIA report for most of the diamonds and their not all 3 excellent. Horrible client experience and product knowledge. My
Elijah Bair: Worst customer service I have ever seen at a Tiffany&Co. My husband and I frequent the store in friendship heights and always get great service, today I was down in city center doing some shopping. I was greeted by a nice greeter who took my name and showed me where to go and someone would be with me shortly. Walked through the store and stood at a case for 10 minutes and not one acknowledgement. But as I’m walking towards the exit I’m asked if I needed help, there were about five people standing around minus the door greeter.
Response: Hi Elijah Bair, Thank you for taking the time to review Tiffany & Co. at 960 New York Avenue NW. With your permission, we'd like to contact you directly and personally address these comments. Please email us at sssocialmedia@tiffany.com with the best way to reach you. Please be sure to include your review.
Carol G: Fantastic customer service! Your staff saved me a trip when I was short on time and received the item next morning at 8am. Thank you!
Response: Hi Carol G, Thank you for taking the time to review Tiffany & Co. at 960 New York Avenue NW. We’re so glad to hear you had a great experience at Tiffany and we hope to see you again soon.
Lee Cox: The store is very beautiful. An incredibly attentive, polite, and extremely proper woman greeted us at the door. She was so great. She took our name and showed us to the engagement rings. They must have gotten very busy at that moment. Someone came to assist us, and then went to finish up with another guest. My day hadnt been the best, so my patience was short. As i began to get upset and prepared to leave, the woman that greeted us came over. She immediately calmed me down, and got us assistance right away. Lonnie came and let my wife try on the ring she had her eyes on, then gave us lots of information. As we exited, the woman who greeted us offered kind words and was so attentive. The prices were unbelievably low for the outstanding quality of the jewelry here. We live nearly an hour away, and there are many jewelers and even some Tiffany stores along the way. For the outstanding job the wonderful woman that welcomed us into the store, im so sorry i didnt get her name. For her, we will return to that store and make our purchase there. Refined, attentive, pleasant as can be, she is truly a rare and exquisite employee.
Response: Hi Lee Cox, Thank you for taking the time to review Tiffany & Co. at 960 New York Avenue NW. We’re so glad to hear you had a great experience at Tiffany and we hope to see you again soon.
Helena Brown: Tatiana was amazing. If you want to have the best experience, work with her!
Response: Hi Helena Brown, Thank you for taking the time to review Tiffany & Co. at 960 New York Avenue NW. We value your feedback and hope to see you again soon.
Joyce Pardee: My husband has been giving me Tiffany silver jewelry for years so I have many pieces though not the high end collections. I was in DC visiting my daughter and she’s in the market for an engagement ring so we went there to look. Upon entering the store however I mentioned first that i had jewelry that needed cleaning before I mentioned diamond ring shopping. I felt the cold shoulder immediately, as if because I wasn’t there to buy then I wasn’t as important. This is not the first store this has happened in over the last fifteen years. As a result we have left Tiffany behind for our fun jewelry purchases for David Yurman. I prefer to spend my money where i feel valued
Response: Hi Joyce Pardee, Thank you for taking the time to review Tiffany & Co. at 960 New York Avenue NW. With your permission, we'd like to contact you directly and personally address these comments. Please email us at sssocialmedia@tiffany.com with the best way to reach you. Please be sure to include your review. Thank you.
Lola Ajayi: Two part story: For Christmas my boyfriend bought me a bracelet from Tiffany’s online but it ended up being a little small, so we decided to go into the Chevy Chase location to exchange it on New Years Day. Before going in, I also had in mind that I might exchange the bracelet for a different bracelet altogether or a necklace. When we arrived we were greeted by a nice woman who told us she would bring a sales associate over to us and one came over pretty quickly. My sales associate’s name was J. Castillo. My issue with our sales associate was that she didn’t seem very warm or inviting. I believe that when it comes to customer service, you have to be overly nice and inviting to make clients feel like you truly care about their needs. Her demeanor pretty much made me feel I should just quickly handle whatever I needed to do and get out of there. When I decided what I wanted, she put in the the pouch and box and did not offer to rewrap the box. We also purchased a coffee table box and she didn’t offer to wrap it either. I personally think that she should have at least offered to rewrap the jewelry and box and wrap the book because that would have been good/usual customer service to me. I just didn’t feel like my business mattered there. My mom bought jewelry, perfumes, and colognes from this location when I was a kid and I remember the service being better. The next day, I go to the City Center location because the necklace I ended up getting wasn’t as long as I would have liked. I didn’t try it on in the Chevy Chase location because my sales associate turned me off. My sales associate at the City Center location was 10x better. Her name was Nathalie and she put different chains on me to help me see what would be best for me. She offered me a place to put my coat. She gave me the option to get a custom length chain if I didn’t like the ones that originally came with the necklace. She was very conversational and helpful. Truly accommodating and sweet. I will be coming back to her again! Nathalie was everything and more that the first sales associate I experienced was not.
Response: Hi Lola Ajayi, Thank you for taking the time to share your comments with us. We value your feedback and hope to see you again soon.
3. I Gorman Jewelers - Washington
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4.9
119 reviews
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Address: 1133 20th St NW, Washington, DC 20036
Schedule: Closed ⋅ Opens 12PM Thu
Telephone: (202) 775-8544
Business type: Jewelry store
Tanner Treschuk: I cannot recommend I. Gorman enough! I worked with Adam to custom create the engagement ring for my soon to be wife-Sarah, and she absolutely loves it! Going into this process I thought that I wouldn’t be able to create a ring that was worthy of being on her hand for the rest of our lives, but Adam proved me wrong. He made himself available and kindly guided me along the way to create something that not only perfectly represents the relationship Sarah and I have, but also lights up her face every morning when she puts it on. We went with something non-traditional, and I couldn’t have asked for a better ring to hide my teary-eyed face while proposing. I am truly grateful for Adam’s help, and his wonderful staff at I. Gorman, who created this one-of-a-kind ring. Thank you, Adam, and everyone else at I. Gorman, for making this beautiful piece of jewelry that my wife and I will cherish for the rest of our lives!
Natalie Aldea: I fully recommend I Gorman Jewelers to anyone looking for a wedding ring. Adam was extremely helpful in resolving the issue below. He went out of his way to make things right for my husband and I. The final ring is absolutely beautiful. We originally purchased a beautiful ring from this jeweler in person at the store. When asked what metal we preferred (14k or 18k gold) we opted for 18k. When we received the ring in store and read the appraisal at home, we were shocked and disappointed to read that the ring was made in oxidized sterling silver with an 18k yellow gold hammered sheet over the top of the silver. We had no idea that was even an option. Had the silver metal been disclosed to begin, we would’ve have asked to adjust or look for another ring elsewhere. As a result, I rated this jeweler a 2 star. However, shortly after we returned from our wedding, Adam contacted us to see what he could do to make it right. He invited us back to the store to take another look, then did everything he could to get us the ring of our dreams for the right value. If you are looking for a dedicated jeweler that will take care of you as a customer, I Gorman is the place. We will continue to shop with this fantastic company for our jewelry needs. Thank you Adam for everything. We are truly happy with the beautiful ring.
Zachary Goodwick: Had a wonderful experience with Bonnie who was so nice, helpful, and knowledgeable. She took so much time to go through all the options and explain everything to us and in the end we picked the perfect engagement ring for an incredibly reasonable price. Recommend I Gorman to anyone looking for engagement rings or any jewelry and will definitely be back.
Chloe Toler: We got our engagement ring and wedding bands at I. Gorman and they are beautiful! Their jewelry is so modern and unique looking. We get so many complements on our bands. We had a family diamond set into the engagement ring, and they were extremely accommodating with that. They are so trusting to work with - we will definitely be coming back to them in the future. Photos by: Chelsa Yoder Photography
Mark. Avery: It was a week before Christmas and my local jewelry stores did not have what I was looking for and most were at least 2 weeks out if I was to order it that day. Not a great selection either. I was afraid I missed the window. :( I reached out to I Gorman Jewelers with a quick phone call and spoke to Adam. He was very polite and I explained what I was looking for and that I needed to have it before the upcoming holiday. He assured me that he could assist and meet the deadline. Within a few minutes of speaking with Adam, he had an idea of what I was looking for. An hour later, I had photos, descriptions and even a brief summary of our conversation and what I was looking for. I made the purchase and 3 days later, I received the ring at my doorstep. The presentation was classy and the ring is beautiful and most of all my wife loves it!! From the first phone call to the communication and finally the delivery, they knocked it out of the park. If your looking for a Jeweler who has your best interest at hand, that can create just about anything, I Gorman Jewelers is the place to go. HIGHLY RECOMMEND!!
Miranda W.: My boyfriend and I visited a couple different jewelry shops before being recommended to try I. Gorman as we were looking for something less traditional. We were not aware that they were by appointment only until we were right outside the door and were able to read the sign. After a minute, Bonnie met us outside and asked if we had an appointment. Upon finding out that we were referred here, she quickly checked the schedule and allowed us to come in. She was very warm, and accommodating, helping us to find the perfect ring. While other jewelry shops didn’t seem to care, I mentioned that the standard size ring didn’t fit so it was hard to imagine it on, and Bonnie recommended I put the ring on my pinky finger to get a better idea. She also had me stand in front of a mirror so that I could see how the ring would look from a distance instead of just looking down at my hand. It was a great experience and you could tell that Bonnie really cared. I’m sure the rest of the team there is just the same!
Adam Owens: We had such a wonderful experience at I.Gorman! Bonnie was so helpful and patient as we looked at all the options. She also offered great advice on different types of rings and fit. It was a seamless experience, and I 100% recommend going here!
Frances Mbachu: My fiancé and I went to IGorman to purchase wedding bands and had an incredible experience. Adam Gorman and his sister assisted us with selecting wedding bands for our marriage ceremony. They were such a pleasure to work with! They were patient and really gave us the “small business experience”. The customer service was exceptional. Also, the wedding bands were unique, gorgeous, and of great quality. We had an amazing experience and will certainly go to IGorman for all of our jewelry needs.
4. PANDORA Jewelry - Washington
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4.9
69 reviews
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Address: 3213 M St NW, Washington, DC 20007
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: (202) 914-1636
Business type: Jewelry store
Steven Garcia: Great jewelry store. Great customer service, and my wife loved the fact they are doing the marvel promotion.
Chinita Afua Richardson: A girl’s best friend at Valentine’s Day. Thank you honey for a sweetheart day. Everyday is Valentine’s Day with you. You Say it all the time.
Gihad Jawhar: Tried to do a simple return after buying a ring. Less than 30 days from purchase. They noticed that a small jewel was missing from the ring and accused me of abusing it. It never came out of the box and .The manager was rude, disrespectful. Didn’t even offer to give me a number to call. Said said go Google it. Do not come here and do not purchase anything from these crooks
Donna Harrison: Very nice, get a free bracelet with a purchase..🙂
Antoinette Pitter: At this store on Mother’s Day my daughter and her boyfriend and his mother came here to get Mother’s Day gifts as a surprise for us. We waited outside for 40 minutes and were told after we watched 4 people leave the store that we could not enter because their were 4 of us. The employees inside Pandora in Georgetown of DC told us we could not come in together although the door had a capacity of 10 people sign on the door we were not allowed in the store together.We are Black and were discriminated against. There were only 3 customers in the store at a time a man and woman who are employees of the establishment started yelling at us and trying to fight my daughter when we told them they were discriminating against us. I have video footage of this incident.
India Shaw: My bracelet broke 3 weeks after purchasing & my first time wearing it due to my bracelet being sized wrong by an associate. I didn’t buy it from this location but when I called customer service they told me to bring it to any Pandora near me. This was the closet location & they told me they couldn’t help me because I didn’t buy it from this location. I’m not sure how accurate this is. A Pandora store is a Pandora store correct? Customer service said I could go to any Pandora.
Fern M: Helpful and friendly staff. My favorite Pandora location to come selecting a gift to myself and my love ones. The energy this location give me when i walk in the store is exciting to find out what I might want that I myself might not know. When I walk out with its bag in my hand, I feel happy. I think it is not about what I buy, but it is what staff and the vibe of the store that make it great.
Fredrick Ferguson: Friendly staff with plenty of jewelry for young couples to appreciate. Store layout is also efficient. Good job!
5. Bloom - Washington
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5
28 reviews
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Address: 1719 Connecticut Ave NW, Washington, DC 20009
Schedule: Closed ⋅ Opens 12PM Thu
Telephone: (202) 621-9049
Business type: Jewelry store
Jennifer Chance: This shop is full of cute jewelry with some being hand made. My daughter and I spent an hour trying to decide what to purchase while continuously piling things on the counter to purchase. We left with a purse, a summer knit shirt, 2 rings and 2 pair of earrings. Most importantly, they were super sweet. Shop local!
Asiya Javed: The owner Cheedam is amazing! She spent over an hour with me, helped picked out some fun dresses. Definitely visit, it’s such a cute quaint store in DuPont!! I left with so many nice outfits and everything was reasonably priced and good quality.
Kira Hileman: Turkish design syore is so adorable, I loved the store and the staff is so nice and helpful. I felt in love with the rings, but they have so many more jewelry and accessories. Totally support local business, and this one specially deserves more notoriety.
Michael Black: This is my go to place for reasonably priced jewelry. Lots and lots of pieces to choose from. Some really nice artisan pieces from places like Turkey. And the customer service is spot on. Friendly. Helpful. Not pushy.
M Jakober: I visited DC in June of 2015 and found this gem of a jewelry shop. The prices were fantastic and the items were so interesting and beautiful. Not something you would find in other shops. Needless to say I did all my birthday gifts and Christmas shopping for myself, my girlfriends and my mom in under $200.... and the owner threw in a little gift for me too. I was so impressed by this shop that I actually want to visit DC again just to go there!!!
Preeti Haldipur: Love the jewelry! They have great pieces by Turkish designers. It’s my go-to place for semi precious rings.
6. SHELTER - Washington
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4.8
63 reviews
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Address: 1258 5th St NE, Washington, DC 20002
Schedule: Closed ⋅ Opens 12PM Thu
Telephone: (202) 548-0011
Business type: Jewelry store
Kirsten Daeubler: I worked with Mallory and others at Shelter on two projects, both starting from family rings with a lot of sentimental value. I’d never wear the rings as-is though, so Shelter transformed them into new pieces that are modern, wearable, and gorgeous. Everyone was a pleasure to work with throughout the process, from sourcing stones, designing the pieces with my input, and crafting final pieces that are more beautiful that I could have envisioned.
Megan Barnes: We created a custom engagement ring and wedding band with Mallory and had a wonderful experience! The ring is beautiful, and Mallory was communicative, professional, and kind every step of the way.
Anna Johnston: Shelter has an excellent selection of jewelry and other home and self care items! I love shopping here. I’m especially partial to the gold stud earrings (I have the wishbone shape!) and the body oil Mallory sells. Definitely a must visit shop if you’re in the Union Market area!
Bri Shea: I worked with Mallory on a custom engagement ring! The process was super fun and easy, and she did a great job of listing to what I wanted throughout. Everyone is super aware and respectful of how you decide to do your wedding/engagement (shopping together for rings, surprises, queer couples, etc.) My fiancée loves it!
Carly Rodriguez: My fiancée and I purchased a custom engagement ring and wedding bands from SHELTER and couldn’t have asked for a better experience. The staff was incredibly kind, attentive, and helpful. We are thrilled with our finished pieces. Thank you, Mallory and team!
7. Brilliant Earth - Washington
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3.8
234 reviews
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Address: 3332 Cady's Alley NW, Washington, DC 20007
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (202) 448-9055
Business type: Jewelry store
Thaddaeus Cox: My (now) wife and I visited the showroom years ago when shopping for an engagement ring, after selecting a few choices online. Without being told which diamonds were natural or lab created, as they sell created and ethically sourced, both my wife and I picked the lab created diamond to be the most beautiful. Four years later and the engagement and wedding rings are still as captivating as day one. Just purchased diamond earrings online for a Valentine’s present and my wife loves them! Prices were competitive with big name diamond jewelers and shipping was fast. Packaging was perfect for a gift too. Very happy with both shopping experiences and all three diamond products!
Paige Gressman: This is not a review of the Dc location because they were wonderful but rather Brilliant Earth as a whole. We received these rings on February 16th 2019. By April 8th 2019 I noticed I was missing three stones while traveling in Greece. My husband and I were extremely upset because it had been only been TWO MONTHS! I was also 6 months pregnant and not working or doing really anything in order to damage the rings. We had brilliant earth fix the rings and we received them around late May of 2019. Fast forward to mid pandemic I noticed I was missing 2 stone AGAIN and this time my center stone (a little over 2 carats) was about to fall out as well… since it happened during the shutdown we couldn’t go into the showroom until about June of 2020. We were going to replace the whole ring but they were going to take our ring and make us pay full price for a new one. Which was going to be $2500 out of pocket for just the new engagement setting. They were not going to let us trade in our ring and pay the difference so we decided on keeping the ring and have them fix it once again. Now it’s December 2nd 2021 and I lost a Diamond two days ago and one today. I want to WARN anyone who is wanting to purchase their “dream” ring and thinks it’ll last forever because you will not get this at Brilliant Earth. It will last you a few months if you’re lucky and I honestly do not do anything lol I drop my daughter off at daycare while my husband goes to work and I go home for the rest of the day to do homework for my masters program. Most of the time I do not wear my rings either because I’m home and I’ll only wear them when we go out. I’m highly disappointed in the quality of these rings and I wish they were better but sadly they are not. I now have to find a new company to trade my dream rings to and buy a new set so we don’t have to worry about constantly losing diamonds. It breaks my heart because I truly love these rings but they will not withstand the test of time. Save your money and buy literally anywhere else.
Anthony Jones: Not a review of the store itself, but if the company. Original ring was sent with missing diamonds in the setting. Sent back for repairs. Terrible communication in terms of letting me know what was happening with the ring. Furthermore, took way too long (over a month) for such a simple repair. Lastly when I called to find out what was going on, I was told multiple times the “guaranteed” shipping date was in a few days or a week… but when that day would come, nothing. I would call again and they would tell me the same exact thing. Finally got frustrated and said I wanted a refund and that seemed to be the only time anyone actually took me serious. Eventually they said they would make it high priority… which apparently they did because I finally got the ring back. Overall a stressful, frustrating, and very disappointing experience. Would NOT recommend this company to anyone. Doing research now, I see similar complaints from multiple people. Be weary…
Shawn DuBravac: Totally disappointed with the customer service at Brilliant Earth. Their website says you can swing by the store and they will work to accommodate you. We stopped by and there were zero people in the showroom. Staff is just standing around. Their unwillingness to see potential customers is baffling. The woman working the front door was completely unhelpful. The whole experience was extremely weird.
Alex Atkinson: My now fiance and I chose Brilliant Earth to purchase our engagement ring because of good reviews, many beautiful ring options, and availability of lab-grown diamonds. My fiance purchased the ring just in time for a special vacation where he would propose. The proposal went great, however, less than 24 hours after the proposal and my wearing the Cometa ring, one of the accent stones fell out! I had not done anything that would have caused this to happen in a well made ring that is intended to be worn daily and last a very long time. We contacted BE immediately to let them know and expressed serious concern with the quality of the product. They barely apologized and didn’t seem surprised that this had happened and said it could be repaired. We were both really wary of having to repair a ring we just bought and that I will wear for many years to come. Luckily, we were within our return window and opted to return the ring for a full refund. We don’t want other couples to make this same mistake and choose BE to make this once in a lifetime investment - their product is not meant to last a lifetime and, after reading more reviews online, I do not think we are the only ones to deal with stones falling out way too early. This is unacceptable and you should take your business elsewhere.
Abdulrahman: **Update to my review below 03/01/2022** Disappointed with customer service: We booked an appointment to resize a necklace, and when we got there, they informed us that they don’t offer the service!!! Keep in mind that I asked them before buying the necklace if I could resize it in the future, and they said “definitely”! Looking at the newest review, you will find why this place should be your last option! —— I received a call from the manager yesterday that clarifies why they can’t help us to shorten necklaces. Although the phone call did not fix the issue, I appreciate it! — I received new phone call and the store is now ready to fix the issue! Going to make an appointment and see how it goes!
Zal Sayari: Not sure how they were able to scrub our review- but they lost my wife’s engagement ring when we gave it back to them to have it resized. Then kept us in the dark for weeks about what happened and finally their solution was to compensate us with a similar engagement ring and the smallest Diamond earring they had available - forget any sentimental value with the lost ring!
8. Boone & Sons Jewelers - Washington, DC - Washington
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4.7
87 reviews
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Address: 1025 Connecticut Ave NW, Washington, DC 20036
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (202) 785-4653
Business type: Jewelry store
Connor McKee: I bought an engagement ring for my fiance at Boone & Sons and it was a great experience for a beautiful ring! Kay went above and beyond to understand what we were looking for and she was proactive about getting many different wonderful options to choose from. I felt so comfortable making a big purchase from Boone and plan on going back for all future jewelry needs.
Response: Thank you so much Connor for letting us be who you trust!
Jennifer Dillon: We brought my antique engagement ring here to be resized and have encountered the most amazing customer service. It’s so important at a moment like that in your life to be treated with kindness and have things explained and have people be helpful and trust that your treasured item is being well cared for. I think it says a lot that we got such wonderful treatment given that we hadn’t even purchased the ring there. We’ll definitely buy our wedding bands here and I just cannot recommend them too highly.
Hugh Vivian: My experience with Boone & Sons was nothing short of amazing! Every single member of the staff was not only incredibly knowledgeable, but genuinely kind as well. I thought shopping for an engagement ring was going to be very stressful, but Erik and the staff were extremely patient with me, and made it clear they understood I was purchasing much more than just a ring. Despite the fact I was going about all this during the December holiday rush, they truly made me feel like I was their only customer! The ring turned out even better than I imagined, and my wife absolutely loves it to this day. I had such a great experience, that I have not only gone back to them since, but I made sure my brother went to see them as well when he was getting ready to propose. I will continue to recommend Boone & Sons to anyone who can use their services, and I won’t be taking my business to anyone else!
Response: Thank you so much for the feedback, Hugh! So glad we could help create something special for your wife's engagement ring! We appreciate your business!
Hayley Kurtz: Such a great store! My fiancé and I went in and bought wedding bands and even had them resized in the same day. Pete did a great job helping us figure out what we wanted and the prices were not bad at all.
Scott: I recently consigned a piece of jewelry with Boone & Sons and had absolutely the best experience. After having called or visited 7 other jewelry shops who all gave very low offers to outright buy or consign the piece, Eric at Boone & Sons gave me a very reasonable offer for consignment. The consignment took a while and we decided due to extraneous circumstances to lower the price a couple times but the piece recently sold and all parties walked away very happy. I will certainly be returning to Boone & Sons for any future jewelry purchases!
9. Charles Schwartz & Son Jewelers - Washington
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4.6
25 reviews
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Address: 1400 F St NW, Washington, DC 20004
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (202) 737-4757
Business type: Jewelry store
Jared Hansen: I had a great experience buying an anniversary gift for my wife at Charles Schwartz & Son Jewelers. Marie Kezempur was with me every step of the way and helped me pick out something she knew my wife would love. Marie went above and beyond to make sure we got a great deal and that everything came out satisfactory. Highly recommend!
cq ny: Positive experience at this jeweler. The gentleman at the front was friendly and patient when I came in to get my watch wristband adjusted. I got a chance to admire the impressive selection of brilliant rings and necklaces while I waited.
Christine Grauer: Everyone provides the highest level of customer service. They help their clients select fabulous pieces that are competitively priced and simply gorgeous. Any visit to Charles Schwartz & Son is time well spent.
Joanne M Brignolo: Charles Schwartz at The Willard (main store at Mazza Gallerie) is the best of the best jewelers in DC. Expertise and customer care of Joseph and Mark are invaluable, always so pleasant and thoughtful in a straightforward way to ensure one understands value and historical provenance if appropriate. The overall team under Mr Pastor, a person of dignity and charm, must be commended for years of superior service and high-quality pieces, especially the designer and estate items. Charles Schwartz provides first-rate attention and knowledge to each customer. I treasure the Charles Schwartz team. Highly recommended when you need a special unique piece for those special to you.
Dukathole Scholars: They had exactly what I was looking for and the sales staff was helpful and kind. I would highly recommend.
Elise Birgitte Uchermann: Excellent service and great craftsmanship. I came in to resize my rings. Took some weeks as they had to redo the engraving, but when it was done the result was excellent
10. Tiffany & Co. - Chevy Chase Village
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4.6
158 reviews
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Address: 5481 Wisconsin Ave, Chevy Chase, MD 20815
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: (301) 657-8777
Business type: Jewelry store
PK Ku: Wonderful experience with Mr. Tao our SA. Before and during Covid 19 his service has been outstanding. My husband, my dog and I love every visit to Tiffany in Chevy Chase. Highly recommend this store and Mr Tao. The manager of this store is exceptional.
Response: Hi PK Ku, Thank you for taking the time to share your comments with us. We’re so glad to hear you had a great experience at Tiffany and we hope to see you again soon.
M Moore: Marvelous experience. Took few pieces to be cleaned and the entire store was welcoming and helpful. The service took 3 days and the pieces came back looking better than new. Will be purchasing at this location now on. Highly recommend.
Response: Hi M Moore, Thank you for taking the time to share your comments with us. We’re so glad to hear you had a great experience at Tiffany and we hope to see you again soon.
Brian DiMarzo: I had an excellent experience purchasing an engagement ring here. They were very kind, informative, and helped me through the entire process. Lifelong customer now.
Response: Hi Brian DiMarzo, Thank you for taking the time to share your comments with us. At Tiffany, remarkable customer service is our top priority and we appreciate your comments. We’re so glad to hear you had a great experience at Tiffany and we hope to see you again soon.
Roger Lam: Beautiful collections. Mr Tao Zeng is extremely friendly, patient and knowledgeable. His no pressure style makes us feel at ease. Thank you for the incredible experience!
Response: Hi Roger Lam, Thank you for taking the time to share your comments with us. We’re so glad to hear you had a great experience at Tiffany and we hope to see you again soon.
Emily L: I went to purchase bracelet and I asked for x-small and "C. Moody" the sales rep name on my receipt was keep saying "OH ITS VERY VERY SMALL" and did not even bother to check if they have it. It was for a gift but I didnt mention that because it wasnt necessary, but the fact that he judged me and made that comment was definitely wrong and disrespectful. Only reason I purchased at this location was because I didnt have time to go other Tiffany. So yeah, the worst experience ever.
Response: Hi Emily L, Thank you for taking the time to share your comments with us. With your permission, we'd like to contact you directly and personally address these comments. Please email us at sssocialmedia@tiffany.com with the best way to reach you. Please be sure to include your review. Thank you.
11. Secrète Fine Jewelry - Washington
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4.9
76 reviews
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Address: 1607 Connecticut Ave NW, Washington, DC 20009
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: (202) 588-7275
Business type: Jewelry store
Alana Duran: I was looking for a place that could resize a few watches I bought online. I came in on a Monday evening and left one of the watches there so they could remove a few links for me. I didn’t catch the woman’s name (gorgeous white hair) who helped me on Monday but she was lovely and we shared some sassy banter as we tried to figure out readjusting my other two watches. I came back on Tuesday afternoon to pick up my watch and get help readjusting the other two. Alex showed/taught me how to adjust my watches and made sure they fit. Alex was patient and extremely helpful. The people here are kind and lovely and I will be back to purchase jewelry after my first few commission checks.
Clarke Birrell: I really appreciate the tailored assistance by the Secrete team provided at every step. Their shop is conveniently located and they have a custom ring process that was above expectations. I would fully recommend Secrete Fine Jewelry for custom engagement rings.
Kelly & Isaiah: We had an awesome experience designing our custom engagement ring with Secrète! This was our first experience buying fine jewelry and Mari was somehow able to translate a doodle on a post-it note into a perfect ring! Here are some conclusions from the whole experience: -Don’t be intimidated by the location—they had rings at a lot of price points and were really welcoming of the fact that we already had a family “heirloom” diamond -Ask a lot of questions! Mari was very helpful both when we were in the store and afterwards when I would send her questions by email. She guided us through the whole process, which was invaluable for such an important decision -Definitely prioritize an independent jeweler over a big box jeweler. Not only is the quality top notch, but you’re also getting a level of service/responsiveness that just can’t be replicated by the chain stores We are so happy with the final result that we’ll be going back for our wedding bands. Couldn’t recommend this store or Mari enough!
Rish Tanna: Wonderful experience here at Secrète having a watch resized. The watch band was a little more complex, so I was asked to come back after 30-45 minutes. Grabbed some lunch and came back with a ready watch. Will definitely be back!
Jonah Kaufman: I went to Secrète for a resize of my silver engagement ring. All of the staff was very kind and friendly. This was my first time ever at a jewelry store as a customer. They had my ring back to me faster than expected and the resize was done beautifully. I will certainly be back in the future!
Ryan K: I have never left an online review for any website/restaurant/service in my entire life. Don’t really believe in it. But I came in here about 3 weeks ago and had a broken band on my watch, looking to pay to get it fixed. The lady, Mari, took it and fixed it in about 4 minutes. Didn’t charge a dime. Great place.
Steve Surbey: Excellent jewelry store in Washington, D.C. area!! Top Notch. Very kind staff w/ very good owner too. Good selection of fine jewelry that is designed with such precision and artistry. I am so happy to have stopped in, and as a DC metro area local, I plan to keep going to see what is new and see what may still be there to purchase from before. Thank you so much!!
Emily MR: Ever since my now husband purchased my engagement ring in 2018, Secrete has become our go-to jewelry store for wedding bands, birthday and holiday gifts. The staff is wonderful - warm and welcoming. Highly recommend.
12. David Yurman - Washington
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4
60 reviews
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Address: 924 Palmer Alley NW, Washington, DC 20001
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (202) 682-0260
Business type: Jewelry store
Elena Jochum: Horrific customer service. I bought the ring online for myself as a Christmas present while I was still in Japan on my husband’s military orders and the wrong size was sent to me. I found out on Christmas when I opened it. The ring was supposed to be 7.5 but was 8.5 and falls off all of my fingers. I was never eligible for a refund but I just wanted the correct size so I could actually wear it. Instead, I was told I can’t do anything about it at the David Yurman store in Nordstrom and have to mail it back. Between dealing with all the holidays, Covid and military paperwork I missed my window to send it back in time and no longer am eligible for an exchange of the ring in the correct size. As originally requested. So they’re just going to ship me back this giant ring. I guess I will throw it away because it only fits on my big toe.
L B: It took five months to receive my repair and the company cited COVID-19 as an excuse for delays. Frankly, many other competitive luxury brands are able to do repairs within a week. On top of this, customer service was severely lacking. I had called multiple times and no one returned my calls. It took coming in person to actually receive my repaired item and have follow up on it. This is not appropriate for a high end luxury jewelry brand. Lastly, as others have said, in person staff are dismissive and act as though they are above the customer. It is not at all customer service oriented. I would suggest going to Tiffany’s or somewhere else where they will clean and polish within the same day, take repairs without any fuss, and have superior customer service. For that kind of money, it is not worth even half of it to be talked down to like that in store.
Laura Goldin Ames: I went into DY to get a couple of pieces cleaned. First I was blown off by two saleswomen who wouldn’t give me the time of day nor make eye contact. I was helped by a salesman who at first told me that DY needs to put a 40 hour hold on all cleanings. This was strange to me since every fine jewelry store I’ve ever been in will steam clean jewelry without notice. After explaining again that I wanted a steam cleaning, he took my things and cleaned them. While I was waiting the two saleswomen continued to ignore me and it didn’t seem like they were even busy. There weren’t any other customers in the store. I do expect better customer service from this business especially since one store represents the entire brand. So I will be calling DY corporate to also voice my concerns over this store.
Kera Tyler: My husband took a necklace in to be repaired and was asked to pay for the repair up front, which apparently isn’t customary. While we were dropping it off, the associate offered jewelry cleaning, so my husband turns around and asks me if I need anything cleaned. The associate loudly and snottily clarifies “it has to be from DY.” Like, duh. Either way, I wasn’t wearing any, but I did have a bunch at home that could use some TLC after sitting unworn throughout the pandemic. So when my husband’s necklace comes in from the repair, I dropped off a bag of bracelets, rings, earrings, necklace, and pendants to a different associate and gave my number for pickup. Weeks go by, and no one calls, so the next time I’m in City Center, I stopped in to retrieve it. After a few moments of confusion where they had no record of my things, an associate brings out my pieces, lays everything out for inspection and proceeds to walk away while I gather my own stuff up in the large DY dustbag I had brought. I had to ask for a shopping bag, and he reluctantly gave me an unmarked bag In which I placed my things. These are all small slights and seem petty, but as a long time, frequent customer, I was very disappointed in the whole experience from all three associates I encountered. The service has gone down as the prices have gone up, and I’m uninspired to purchase anything more from DY. It was a good run!
A.Lisnichenko: Every piece of jewelry here is absolutely amazing - unique and stylish! I am in love with this brand and will be definitely coming back! Also, customer service at this location is above all expectations! Tatiana is an absolute jewel of the store - she knows all the collections and was very helpful and attentive. I love my new ring and can’t stop looking at it :)
James Gaston III: Update Saturday 10-9-2021 after a vow never ever to visit David Yurman again, Took wife to David Yurman to view the rings for a 10+ year wedding band update. wife asked to make a visit, she witnessed 1st hand from staff of feeling not welcomed and not wanting our business as thought we were going to rob the business, Was told several times to go online to look at their collection. Wife said the experience was terrible. Once again the staff made my wife feel terrible Worst experience ever! Never again.🙁 I saw an item online but wanted to feel the DAVID YURMAN in store experience. Service was laxed at best. Expected much more and response from MRG Kate was disappointing .. Should have ordered online......
Lauren: I visited the CityCenter location to get my sizing (and purchase) a bracelet. When I walked in, no one was to be seen. When someone finally came out to help, they assisted with finding my size, but I was told they didn’t have my size in stock. Rather than pulling up their site on an iPad and helping me to order, they said I could find it online and sent me on my way. Other stores in CityCenter have greeters right at the door to pair you with an associate.
Logan Smith: Had seen a necklace online I wanted to purchase and the website they had one left in stock in that style, price, size, etc and it was available at this location. After driving for over an hour I arrive and the saleswoman shows my the necklace and I want to buy it the and there but in the store it was listed as $100 more than the online version. I show her the website on my phone and she proceeds to find it on her iPad and admits that it is strange and clearly has no idea why it’s different. I understand the confusion and frustration, but after minutes of her trying to figure something out on the iPad she sends another saleswoman over to show me the necklace, have my try it on, proceeds to bring up the total as if the issue had been resolved and then shows me the balance of $100 more than the site as if I had forgotten all about the previous conversation. She then admits it was a discrepancy and refused to honor the price. I bought it online as I walked out of the store for the listed price and it’s on my neck already. Don’t bother with this store, just go online, their site is fantastic. I will have no sympathy when I see this store is driven out by online competition.
13. Tiffany & Co. - Fairfax County
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4.3
239 reviews
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Address: 8045 Leesburg Pike, Vienna, VA 22182
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: (703) 893-7700
Business type: Jewelry store
RCS S: I love to shop here. They offer you water while doing the shopping. Well organized and clean store. Associates are nice and friendly. I love how they do the packaging. Classy, presentable and lovely.
Response: Hi R C, Thank you for taking the time to share your comments with us. We’re so glad to hear you had a great experience at Tiffany and we hope to see you again soon.
Fern M: Love how I was able to complete my purchase within 15 mins since I walked in. Staff quickly acknowledge customer and waste no time to address what customer need. It is a spacious store and even though it looks busy, I don’t feel overwhelmed. Easy parking. Tyson Corner isnt my favorite area but I see myself going to the store rather than doing online purchase in the future.
Response: Hi Fern M, Thank you for taking the time to share your comments with us. We’re so glad to hear you had a great experience at Tiffany and we hope to see you again soon.
Chan Jason: This was a month ago. I was helped by Noell. She was very helpful, friendly, patient, and non judgmental. I was only buying a small gift for my girlfriend within a budget, and she suggested a beautiful olive shaped water pearl pendant. She didn’t mind going above and beyond to go through and retrieve various products for comparison. In the end I took her suggestion and bought the pearl pendant. I felt like I got the best bang for the buck, and more importantly, my girlfriend loves it and wears it almost daily.
Response: Hi Chan Jason, Thank you for taking the time to share your comments with us. We’re so glad to hear you had a great experience at Tiffany and we hope to see you again soon.
Cheri L: Today, my partner and I were blown away by the customer service Zafar K. provided. We were in search of a particular item with a unique situation, and she literally went above and beyond to work out a solution. Zafar even took the time to stay with us at customer service while we waited on the item to be shipped. I would highly recommend her if you are looking for someone patient and knowledgeable about Tiffany’s products. As for this particular location I have always had amazing customer service Tiffany & Co is known for.
Response: Hi Cheri L, Thanks for your review. We appreciate your positive comments, and we’ll be sure to pass them on to make Zafar and the entire team's day. We look forward to seeing you again! Thank you
Pamela Blanco: When I arrived to the store. I was not greeted by a single employee. I waited around for 15 minutes for someone to even acknowledge me. I walked into the customer service room where, Jerrin J took care of me. This young man went above and beyond to exceed my expectations. He was extremely helpful and polite. I can’t begin to explain how this young man turned a terrible experience into a wonderful one. 5 stars for him. 0 for the rest of the staff.
Response: Hi Pamela Blanco, Thank you for taking the time to share your comments with us. We value your feedback and hope to see you again soon.
Justin Leone: Kevin was very helpful in finding the perfect ring to propose to my girlfriend with within my budget. After I proposed the ring was a bit too large so we took it in to be resized and the turnaround time to get the ring back was very quick. The diamond is absolutely gorgeous and is exactly what you’d expect from Tiffany.
Response: Hi Justin Leone, Thank you for taking the time to share your comments with us. We’re so glad to hear you had a great experience at Tiffany and we hope to see you again soon.
Tay Marie: My fiancé and I came into Tiffany’s looking for a necklace and earring set for me to wear on our wedding day. I was very set on getting items that I not only could wear for my wedding, but I could also wear for other special occasions in my life. Once we walked in, we were promptly greeted by a salesmen Kevin who we told what we were looking for. He let us know he was around and let us shop without a salesperson hovering or trying to push us towards to more expensive cases. Kevin was patient at I tried on earrings and necklaces and was very knowledgeable about items I may like. We ended up buying a pear earrings and a Pearl necklace which Kevin gave the advice that I may want to get the chain extended so it would look better for my wedding! We special ordered the necklace and walked out with the earrings. I don’t shop at high end stores regularly or even buy jewelry often but Kevin made the process easy and made both me and my fiancé so happy with the level of comfort and attention he gave us. I can’t recommend this location enough if you’re looking for high end jewelry!
Response: Hi Tay Marie, Thank you for taking the time to share your comments with us. We’re so glad to hear you had a great experience at Tiffany and we hope to see you again soon.
14. Mervis Diamond Importers - Washington
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4.9
155 reviews
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Address: 1700 K St NW, Washington, DC 20006
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (202) 293-0600
Business type: Jewelry store
Carly Kligler: I worked with Maria on the purchase of a new diamond ring. Not only was she extremely knowledgeable, but she was patient and understanding in each step of the process. She worked with me to execute on my vision and I am extremely happy with the result. I would highly recommend Mervis and plan to work with Maria in the future for all of my jewelry needs.
Response: Thanks for the stellar review, Carly.
Cathy E. Smith: Mervis Diamond Importers in Rockville, even 21 years, later did not disappoint! My husband upgraded my solitaire in June 2021 and a stunning anniversary band in December 2021. Kris assisted in the selection of the solitaire and Janette was amazing and kind in the selection of the anniversary band. Janette’s enthusiasm in helping me choose the right ring was great (as if she was helping a girlfriend). I was passed off to Janette from another salesperson and it was a blessing - she was great!!! The set is breathtaking!
Jacob Snider: Bianca did a stellar job helping us build the perfect engagement ring from scratch. She was phenomenal throughout the whole process and showed us all different kinds of specification options. I would highly recommend Bianca and Mervis Diamond Importers for their engagement ring selections, knowledge and expertise. Thank you with gratitude!
Response: Hi, Jacob. Thanks for your review. Glad to hear you had a great experience.
Peter Misyak: Terrific experience. My wife is so happy with her new band. Bianca was amazing at listening and the final result exceeded expectations. The store has a strong relationship with Tacori and easily beat a previous experience we had elsewhere. I recommend this store to friends and I will definitely come back to Bianca for future needs.
Response: Hi, Peter. Thanks so much for taking the time to write us a review.
Srivaths Kalyan: Amazing place to buy a ring! We knew nothing about diamonds or engagement rings, but Bianca walked us through all the options and explained every decision. They also took our constraints into considerations (budget, timing, etc.). By far the best jewelers that we looked at, and we are now very very happy!
Response: Thanks so much for taking time out of your day to leave us a review.
Forrest Jackson-Knorr: Maria is outstanding. She assisted me multiple times with some custom designed jewelry. I love each piece. Maria is always professional and friendly. I recommend Mervis for anyone looking for a diamond(s).
Response: Thank you very much for your review. Hope to see you again!
Richard Harrison: Worked with Maria on an engagement ring. In addition to being extremely knowledgeable, she listened intently to myself and my fiancée and guided us through the diamond and ring selection process. She was courteous and professional and made what can be a stressful experience, easy and enjoyable.
Response: We so appreciate your business and can not wait to work with you again.
Jay Fitzgerald: Maria was incredibly helpful! I am eternally grateful for her professionalism and expertise during this important process. I will absolutely be recommending Mervis to all my friends looking for a jeweler!
Response: Thanks so much for taking time out of your day to leave us a review.
Joe S: Save yourself time effort by making Mervis Diamond the first stop on your list for engagement rings. You won’t need to visit another store afterwards. I had the pleasure of working with Drew and he helped me leave with the exact vision I had for the ring. Satisfied beyond 5 stars.
Response: Hi, Joe. Thanks so much for taking the time to write us a review.
15. Market Street Diamonds - Washington
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5
76 reviews
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Address: 2512 Pennsylvania Avenue NW, Washington, DC 20037
Schedule: Closed ⋅ Opens 11:30AM Thu
Telephone: (202) 552-5744
Business type: Jewelry store
Kate Beacom: We could not be happier to have chosen the team at Market Street Diamonds to create our wedding rings. Their entire team is so knowledgeable and welcoming, you can tell they truly take pride in their work and it shows! We went into the showroom to pick out wedding band styles a couple of times and they were so patient and informative in the process. They worked with us to set a budget and make sure the engagement ring and wedding bands fit our budget, style and lifestyle. We have stopped into the showroom many times since then to pick up the wedding bands or get them cleaned before the wedding day and they always remember our names and make the place feel so welcoming. The rings turned out absolutely stunning. I have had my engagement ring for three years now and I still catch myself staring at my left hand in awe of its beauty. Thank you, Market Street Diamonds team for making the rings of our dreams. You now have customers for life.
Shea Hartley: I had no idea what I was doing. I had never spent any time in a jewelry store and I had no expectations on what jewelry shopping entailed beyond what I had experienced walking into a few stores that day. Then I came across Market Street Diamonds. This place set a bar for service I have not experienced anywhere else. Daria immediately greeted me when I walked into this Georgetown row house-turned-storefront. Daria spent over an hour showing my girlfriend different pieces of jewelry while asking questions about her taste, style, interests, and hobbies to guide her around the store. My girlfriend (now fiancé), who had had not shown too much interest all day at the other locations, was trying on half the store. Even I had fun. I returned to the store alone two days later and from there, Daria probably sank 6 hours with me working on the design and finding the right center stone over the course of a month. Of note, the stone I wanted was a very rare Alexandrite that Daria had to track down by making phone calls and emails to specialty jewelers when she wasn’t working with other customers. Just as impressive as Daria’s service and attention to detail, Market Street Diamonds somehow managed to turn my chicken scratch drawings into a beautiful bezel design with their extremely talented CAD team. And yes, they are the real deal, working in-house with an on-site 3D printer. And it did not end there. After she said yes (on a mountain in Patagonia) Dino, free of charge, altered the size and shape of the ring to fit her hand perfectly. Bottom line is, this place has a 5 star rating on Yelp for a reason. The MSD team is warm, fun, and happy to help bring whatever you have in your head to reality. I will be a returning customer for as long as I remain near DC.
Grady Mathis: My experience with Market Street Diamonds was fantastic. I purchased my engagement ring at their location in Georgetown. All of their staff was very knowledgeable and helpful. Dino was able to take my vision and design a custom ring that was exactly what I was looking for. Their team really cares about the customer. They took the time to consult with me for a design and kept me involved during the process. I would recommend Market Street Diamonds and I am planning on using their services again soon for my wedding bands!
Response: Thank you very much Grady!
Elizabeth Hung: Dino did such a beautiful job on my engagement ring! The ring is even more beautiful than what I imagined! He is so incredibly knowledgable and experienced. He even provided a 3D printed version of the ring and setting so I could see the ring but still have the surprise factor. I can’t wait to go back to Dino for the wedding band.
Pete Petrin: I purchased an engagement ring (for my now wife!) from Market Street Diamonds last summer, and had a great experience! They were helpful when I shopped there in person, responsive when communicating over email, and managed to make adjustments to the ring with a quick turnaround to help me pull off the proposal according to plan! Thanks to Dario, Dino and the MSD team!
Response: Thank you Pete, We love our clients!
16. Afram Jewelers - Washington
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4.8
44 reviews
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Address: Southern Building, 1427 H St NW, Washington, DC 20005
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (202) 347-0332
Business type: Jewelry store
Triple Powers: Cannot express how valuable the experience and service at Afrim’s is. They helped me design the ring of a lifetime for my fiancé and hit the nail on the head. Great service start to finish, plenty of updates, and most importantly the skills and knowledge to create something truly awesome. A great family and a great business!
Sam Casscells: Friendly and knowledgable staff, very quick fix on a watch repair. Would definitely go to them again in the future.
Response: Sam, thank you, we really appreciate this!
KALVIN FOWLER: Afram jewelers are fair and honest people who provide excellent work at very resonance rate . I had them service for two very special watches for me . An 50+ year old omega seamaster that belonged to my great grandfather and an 35 year old Orient 3 star that belonged to my father in law . The omega was overhauled and the Orient was polished and the crystal was replaced . Both came back better than new .
Charis Jackson: Sam was extremely knowledgeable and incredibly helpful when helping me choose a watch for my boyfriend’s upcoming birthday. A family owned business I would return to!
Jonathan Hyman: Exceptional watch repair with fast turnaround and fair prices. Sam did great work on my Rolex.
Jack Trumbull: This is the best jewelry store! Personal and friendly service that will most definitely leave you happy and a return customer
Kimi R.: Today I called the store and had a few questions regarding watch and old jewelry repair. Sam was very attentive and professional. He patiently answered all my questions. I do recommend Afram Jewelers!
Dorian Davis: Based on reviews I drove two hours from Richmond VA to Afram Jewelers for a watch repair and it was definitely worth the drive. Sam did an amazing job repairing my Rolex Daytona. I was able to pickup the watch the same day I dropped it off. He is very knowledgeable when it comes to repairs and services. Great customer service. Afram Jewelers is the best! Thanks again Sam.
Response: It was our pleasure Dorian, hope to see you again!
Gretchen McCracken Nealon: Great local business. Clean establishment friendly people. The service is the best around. Beautiful workmanship
17. Diament Jewelry - Washington
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4.8
24 reviews
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Address: 51 District Square SW, Washington, DC 20024
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (347) 868-7150
Business type: Jewelry store
Jae “jaeniellexoxo” Dee: I was visiting DC when I found this trendy little store and decided to check it out. When I walked in I was met with the most unpleasant looks I have ever received. The staff was extremely cold, and didn’t make any effort to greet customers. When I went to the cashier to check out my items, the cashier didn’t say a single word to me. There was no “hello” “thank you for shopping with us” or “how are you today” . The items I got were cute, and unique but this place needs to hire friendlier people.
Lindsey Dennis: This store is amazing. I’ve only shopped online (thanks, Covid), and it’s a great experience. I ordered the $50 custom care package for my best friend’s birthday. I gave them a general description of her, her hobbies, and a couple specific requests (like a candle and face masks). I didn’t know what they chose for the box before they shipped it to her. She sent me an unboxing video and she LOVED IT. She commented that I know her so well, she couldn’t believe that I didn’t pick out everything myself. I’ve also been on the receiving end for one of these custom care packages. I also couldn’t believe my friend didn’t select everything herself. Their ability to curate care packages is AMAZING. Cannot recommend this place enough.
Jessica Terry: I ordered a care package from Diament Jewelry and it was amazing! All of the picks were excellent and the body butter, hand lotion and bath bombs smelled amazing. Such cute little gifts and also great customer service. Additionally, all of my items shipped and arrived super quick.
Marissa Frank: Love this shop! I have only ever visited in-person once but have been able to order several care packages for friends and family from Diament throughout stay at home orders and temporary store closures. Wonderful selection of beauty, home, kitchen, jewelry, baby, wedding, etc. products. Annika has helped me with all my orders - from birthdays, to Mothers day, to bridesmaid care packages - and has been so pleasant to work with.
Sam Joyner: Highly recommend! I have ordered multiple care packages recently and can’t believe how quickly they were shipped out! The owner makes it super easy to choose items, takes feedback and questions from you, and the quality of the items is fantastic! Will definitely be shopping with Diament Jewelry again
Lauren Guffy: One of my favorite stores in DC! Has very unique products and is always my go-to place for gifts. I recently purchased a care package (because of COVID-19) to send to some friends who got engaged. She had multiple options to choose from on social media, and she was so flexible in helping me customize the package to make it my own. Highly recommend!!!
Cody Pedersen: Through these uncertain times Diament Jewelry has been doing an amazing job with care packages of all sorts! I have had so much being ableTo send family members fun surprises in the mail! Thank you so much for all your hard work to help bring smiles to my friends and family!
Katie Lee: During this time of weirdness, Diament has been the shining star of taking my mind off of the current problems for just a little bit. They have some of the best puzzles, still have great jewlery, and the curated care packages (for all occasions) are perfection. Appreciate everything they are doing to bring joy to our lives. Very efficient shipping and clear communication on everything!
18. Compton Jewelers - Washington
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4.5
16 reviews
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Address: 1050 Connecticut Ave NW 5th Floor, Washington, DC 20036
Schedule: Closed ⋅ Opens 9:30AM Thu
Telephone: (202) 393-2570
Business type: Jewelry store
Micheline Frias: First time visiting this jeweler to shorten two necklaces right before a big trip. Susan took care of me and was warm and efficient. She had my items ready within an hour’s time! Also very reasonably priced. Thank you!! :-)
Jeffrey Kuo: Very good store! I have a missing buckle for my watch while traveling. And the lady in the store just find a similar one to me and fix it, with no fee charges. I really thank them for help and definitely will recommend other people to stop by at this store. I should know this store since this has been my fourth year living in DC. I am so lucky that I decided to go today.
SG: They resized my silver ring for me and had it done within a few days at a very affordable price. Thank you!
Quin Mastrangelo: Great shop, they even fixed a necklace for me free of charge!
Elvin Migirov: Their hours claim that they are open until 5. Their door confirms that. However I went at 4 pm today and they were closed with no explanation.
Caroline Alderson - PCAB: Quick, courteous service and my watch and jewelry repairs have all gone well.
Maan Hashem: Skilled craftsman, excellent customer service, convenient location, fair priceNeed I say more? Can iI say more?
19. Jewelers' Werk Galerie - Washington
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5
7 reviews
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Address: 3319 Cady's Alley NW, Washington, DC 20007
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: (202) 337-3319
Business type: Jewelry store
Pamela Luttig: Beautiful jewelry hand made by artists, with the price tags to match. A high end place, and great if you have the money.
David Halpert: Great store with one of a kind pieces of art work (jewelry) in a really cool part of Georgetown!
Barbaraelle B: My favorite pieces are fron JwG!
b bbdapd: Exquisite selection of fine designs.
Sven Bilke: Excellent place to discover great art.
Kenzan Tsutakawa-Chinn: Really amazing collection
