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1. The Shade Store - Washington
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5
21 reviews
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Address: 1522 14th St NW, Washington, DC 20005
Schedule: Closed ⋅ Opens 10AM
Telephone: (202) 844-4666
Business type: Window treatment store
Karen Hampton: Just got my new Roman shades installed from the Shade Store in my ktichen and they are truly fabulous (follow up in six months)! My sales associate, Jordanna, assisted me and stayed in communication with me from day one (appreciate that). She also was helpful in selecting an accomodating fabric (shade novice I am). And lastly, my installer, Nicholas, was great. On time, considerate of my home (mask and booties) and went beyond the call of duty to make sure I was pleased. Saving up for maybe another room.
Response: Thank you for the review, Karen! We're so glad to hear you had a great experience working with Jordanna, Nicholas and the team at The Shade Store.
Jose Bravo: Walked into The Shade Store @ the 14th street location in DC NW. Was greeted & assisted by Elizabeth Makonnen. Her Product knowledge was to say the least, very extensive. She helped me narrow down the perfect window covering for my rental unit. Huge kudos to her.
Response: Thank you for the review, Jose! We're so glad to hear you had a great experience working with Elizabeth and The Shade Store.
Karen McFarlane: Love our new drapes from The Shade Store! They really complete the room! Karen at the Wellesley store was very helpful with design. They also took care of measurements and installation - quick and easy! Great selection of fabrics and end product was top quality. I do wish they had a wider selection of hardware, but we found something that worked for us. We will be back when we tackle the next room!
Response: Thank you for the review, Karen! We're so glad to hear you had a great experience working with The Shade Store.
Sara Swabb: We have worked with The Shade Store on several projects in Washington, DC and Virginia. Accuracy and flexibility are key for semi-custom and custom window treatments and The Shade Store has delivered time and time again for us. Thank you to The Shade Store DC team and Philippa Baker!
Response: Thank you for the review! We're so glad you enjoyed working with our team.
Tucker Riner: I manage an interior design firm in NW DC and have had the pleasure of working with Leo at the 14th Street location on behalf of our clients many times. Streamlined process and beautifully curated collection of window treatments (both drapery and shades) make for a seamless, turn-key experience for tradespeople and homeowners alike. Our clients love their treatments as much as we loved designing them!
Response: Thank you for the review! We're so glad you enjoyed working with our team.
Monica Weeks: Leo is the absolute best. Everyone in the store was helpful and kind but Leo was the associate assigned to my project and he was so helpful and prompt in replying. The Shade Store is a beautiful store and I loved the layout. It was easy to feel and see the products and installation was easy to schedule and do. I waited until I’d gone through the whole process before writing a review. I have to say I’ve been very happy with this experience. To be honest I did find a couple quotes less than the shade store but the ease of going in a convenient location in dc and their customer service was totally worth paying a little more. Highly recommend and I can’t wait to place my second order!
Response: Thank you for the review! We're so glad you enjoyed working with our team.
Ed Wood: I wish I could give them 0 stars. I ordered 5 fabric Roman shades and all 5 were incorrect when they were installed. They remeasured and replaced them for free, but all 5 if the replacements were also incorrect (in different ways from the first set). They remeasured and sent a third set which were still incorrect (again, in different ways from the first two orders). This has all taken over 5 months. Getting a refund and going to another company. Update: they gave me a partial refund and the only communication I have received is the response below. Jacklyn was not "in touch", I just received an email with the partial credit amount and no explanation. At these prices they should have better customer service and quality control.
Response: Hi Ed, I am so sorry about this - please know, we take things like this very seriously, and will work with you to make this right. I will be in touch shortly to discuss. Kind regards, Jacklyn Decker
Rex G: It’s great to find good options, better to find so many great options in one place and even better to find them so nicely displayed with samples to take home with you. But it’s Casey C that makes shopping at the shade store THE BEST! Her delightful energy through the entire process of selection, measuring and ordering always made me smile. When there was an issue with my initial selection after the measurement appointment, she didn’t hesitate to call me to work through some alternate options that wouldn’t get caught on my doorknob. Her attention to detail and patience quoting a few different combinations led to an even better result in the end. When the solar shade and xl blinds came in, it was clear that The Shade Store takes pride in what they do- the materials and construction are nicer and the installation was easier than any other window treatment I’ve installed. They may cost more than the competition, but you definitely get what you pay for in this case. Top notch customer service from Casey and beautiful, well made products both mean that I’ll be back for more!
Response: Thank you for the review, Rex! We're so glad to hear you had a great experience working with The Shade Store.
2. Window Wears - Washington
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5
6 reviews
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Address: 1010 Wisconsin Ave NW Suite 340, Washington, DC 20007
Schedule: Closed ⋅ Opens 10AM
Telephone: (202) 569-5100
Business type: Window treatment store
Jeannine Alter: This company is fantastic. We had our H&D roller blinds installed five years ago, and they are beautiful and have made our apartment lovely. This week, I needed to have two of the blinds removed because we were having new windows installed. I called Mike, the owner of Window Wears, for advice as to how to uninstall the blinds. He was great over the phone and took me through a step-by-step process on how to do it. I had one glitch, however, with a stubborn blind that would not pop out, so he came over to my apartment and did it himself! It was definitely above and beyond and the very reason why we use local businesses like this one. Many thanks, Mike.
Andrew Bunting: Adam and the Window Wears team provided amazing treatments to our bedroom windows in our new condo in Washington, DC. The entire process was quick, professional, and easy to navigate. The range of options that Window Wears provided to us for our window treatment solution was amazing, and we were able to get exactly what we wanted at an incredibly fair price. I recommend Window Wears for all of your shades and blinds needs.
Jeffrey Cohen: Window Wears has competitive pricing, quality products, and efficient service from consultation to installation. Adam and his team are a pleasure to deal with.
Response: Thanks Jeffrey. We really appreciate the nice review!
Meg Bradshaw: The owner Adam and his sales associate Bill were great. I would recommend working with them both!
Kathleen Nilles: Excellent products and great service.
David Weirshousky: Outstanding Professional Quality Satisfaction
3. Budget Blinds of Bethesda & Silver Spring - Washington
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5
52 reviews
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Address: 4500 Wisconsin Ave NW, Washington, DC 20016
Schedule: Closed ⋅ Opens 9AM
Telephone: (301) 926-2334
Business type: Window treatment store
Margo S: Prompt. Easy. Not intimidating or pressuring. Roslyn is friendly, but all business. She carries a HUGE selection of materials and brands and styles. She is knowledge, but doesn’t tell you what would look good, rather she provides suggestions based on the needs and preferences you give her, and then modifies the suggestions based on your reactions to her initial suggestions, and she tells you if something might not work as well and why, all of which worked well for me. Timely appointments. Installation was quick, and clean. Prices are average.
Response: Thanks Margo for the kind words! I'm glad we found woven wood shades that work well in your home. Hope you enjoy them!
Margo Warren: The Salesperson Roslyn Ashford was very efficient and very clear on our options. She brought some demos to show how they would look. She was fast and thorough. I got my estimate quickly and better yet the blinds were installed in a little over two weeks. So refreshing after having to wait for nearly every other home improvement.
Response: Thanks Margo - so glad that the wood blinds arrived quickly and you like them! Appreciate your support of Budget Blinds!
Paul Holloway: Great service and quality product - prompt and courteous representatives (had great ideas), installed on time and did a great job. Very impressed with the quality of the blinds and installation. Would definitely recommend them!
Response: Thanks Paul for your feedback! Glad to hear you are enjoying the lighter look of the cellular shades in your DC home!
Dayna Kuhar: Rosalyn, Eric, and Jeff were all extremely professional and helpful in the selection and installation process. They listened carefully to me and offered suggestions for the fabric and design. I highly recommend them!
Response: Thanks Dayna for your review! The pictures of the sliding panels in your space look fantastic! Hope you are enjoying your new space.
Brandon Hoffman: I contacted Budget Blinds after learning that a company we previously used had went out of business. Luckily, the Budget Blinds team was very responsive to my inquiry to install new blinds in my DC home. The appointment was confirmed and a calendar invite with all the details was kindly sent to me for the scheduled evaluation with Roslyn. I received a reminder the day before our meeting as well, and Roslyn was a joy to work with. She expertly measured all spaces and provided me with a detailed list of materials and finishes. Roslyn made quick work of the job, and we were both on our way less than 30 minutes later. The company sent me a formal written quote the next day, and we immediately knew the prices were very reasonable. We contracted them a day later and manufacturing took exactly three weeks to complete. Eric came to install the new blinds, and I was happily surprised by the quality of materials and magnetic fasteners. He also made quick work of the installs and completed each in just a few minutes. Before I knew it, he was done and I was admiring the craftsmanship and install. I couldn’t be happier! Thanks, Budget Blinds. We’ll certainly use you again.
Response: Brandon - thanks for your great review! We enjoyed working with you and glad you liked the cellular shades. We are sure you'll enjoy the shades for years to come! Roslyn
Amy Solomon: We installed 5 new blinds in our home last month. I am extremely pleased with the service we received. Roslyn was flexible in scheduling us and Eric installed the blinds in about an hour. Both were professional and friendly and proud of their work. The color and fit of the blinds is perfect in the room. I highly recommend Budget Blinds!
Response: Thanks Amy for your kind words! So glad you are enjoying your blinds.
J P: Roslyn and team made the whole process so efficient - easy to schedule an appt for them to measure, fast turnaround on the quote and a seamless online process for accepting the quote and making payment. Blinds came in on schedule and the team was out within the week to install. The new blinds were exactly as ordered and look great! Really could not have been a smoother process. Highly recommend Budget Blinds!
Response: Thanks so much for your kinds words J! We hope you enjoy your room darkening honeycomb shades for years to come!
Marion Dorfman: Budget Blinds installed blinds on 3 windows for me and I was very satisfied. Each stage was handled promptly. The installer was efficient and pleasant. I would not hesitate to recommend them.
Response: Thanks Marion for your review and feedback on our team. So glad we were able to assist and hope you enjoy your blinds for years to come!
4. The Shade Store - Washington
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5
14 reviews
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Address: 3324 M St NW, Washington, DC 20007
Schedule: Closed ⋅ Opens 10AM
Telephone: (202) 499-2409
Business type: Window treatment store
SARAH LADITKA: We love our new window treatments from the Shade Store in Georgetown! Emily was wonderful to work with from start to finish – she discussed all of the options and helped us find window treatments that work well and look fabulous. The solar roller shades, with the most transparency, are fantastic for all windows; we can look out and have a lot of privacy. We also have Roman shades in the bedrooms. The electric system with the shades works perfectly and is great for large windows. Thank you, Emily.
Response: Thank you for the review, SARAH! We're so glad to hear you had a great experience working with Emily and The Shade Store.
Brent Robertson: Incompetence from start to finish. Scheduled a measurement from 8-10AM on a workday. No show. No call. No follow up. Just two hours of my time wasted. I had to call corporate line where I was “helped” by a gentleman who offered little-to-no apology. Verbatim quote - “Yeah, so, I called the store and they said there was, a uh, issue that uh, came up. Sorry.” Shade Store? More like...Nothing Store.
Response: Hi Brent, I am really sorry to hear about this. This is absolutely not standard for the lvel of service we provide, and I assure you, we want to make this right! I see that measurements were completed for you, and I'm happy to discuss your quote in more detail with you. At your convenience, please feel free to reach out to me directly. I can be reached at jacklyn@theshadestore.com or 1.800.754.1455 EXT 264. Kind regards, Jacklyn Decker
Chris Sliger: My wife and I had couldn’t be happier with our remote controlled roller shades. Tom patiently put up with our indecision and Tim measured on-site multiple times. In the end it all came together with a great product. We really appreciate the awesome customer service from everyone we dealt with.
Response: Thank you for the review, Chris! Enjoy your new window treatments!
Stephen: Wow - I am simply at a loss for words about how I feel about my installation (3 months in!). Will provide more details later. My advice, stay away from this train wreck! Unless you have a strong legal team, I would suggest you avoid these people
Response: Hi Stephen, I am so sorry to hear about the experience you have had. I assure you, our number one priority is to make sure you are happy, and I'd love to discuss this with you and rectify any issues. At your convenience, please feel free to reach out to me directly. I can be reached at jacklyn@theshadestore.com or 1.800.754.1455 EXT 264. Kind regards, Jacklyn Decker
5. west elm - Washington
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3.5
171 reviews
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Address: 1728 14th St NW, Washington, DC 20009
Schedule: Closed ⋅ Opens 10AM
Telephone: (202) 986-2165
Business type: Window treatment store
Stacy Lemery: Having a West Elm accessible to bus and metro lines is great for residents of the DC area. There is always lots more online, but being able to see the quality of bedding, furniture, etc in person makes a big difference. I have purchased a bed, bedding, hallway shelving, a shoe rack, curtains, candle holders, and other decor from West Elm.
Eric Overton: Staff at this store were basically useless and didn’t seem to know much about the products for sale. Fortunately, I was only there to test a floor model before buying online. Shipping was fast with only two weeks between purchase and delivery. Delivery dudes were both prompt and chill.
Geneva: I was wary of buying from this store based on some of the reviews here; however, after a year of searching for the right sectional, I found the perfect one for me at West Elm. I received good service from the store. The sales person was very clear that my sectional - which I bought in November for a nice discount - would not arrive until early January. As promised, I got calls and emails from the delivery department the second week of January and was able to schedule a date that worked for me. The two delivery guys were amazing - they had to maneuver their big truck down a narrow alley to get to the loading dock. They were professional and efficient and out of my apartment in less than 15 minutes. The sectional is exactly what I wanted and so comfortable.
Jonathan Mullen: Some nice stuff. Seems overpriced for what it is. Similar to Crate and Barrel.Joybird is just down the street and offers higher quality furniture at a better price.
Annapurna Mitra: The worst delivery experience I have encountered. I ordered a dining table and four chairs, with in-home delivery. The chairs were sent via UPS, not assembled, and with no explanation despite paying $250 for in-home delivery. I live alone, and there are 7 pages of assembly instructions requiring two people. I have no way of doing this, and am left with a living room like a furniture warehouse. On the other hand, the dining table, which was ready 10 days ago, and I had asked the customer service to wait and schedule an appointment for all items together is yet to arrive. I cannot find a way to schedule anything on the website, and on the phone I can not find a way to talk to a human being. I have received no response to my email. If I could give zero stars I would.
6. Budget Blinds of Chevy Chase/College Park & Georgetown - Washington
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5
47 reviews
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Address: 1434 Montana Ave NE, Washington, DC 20018
Schedule: Closed ⋅ Opens 9AM
Telephone: (301) 560-6470
Business type: Window treatment store
Pauline Hutcherson: Thrilled with our experience. The in-home consultation, the product selection options and the final installation were wonderful and ensured a perfect final product. Brian was so knowledgeable and provided valuable insight on the different products, where and how best to invest to make our rooms sparkle and was just terrific to work with. We purchased three different types of blinds for three different rooms - each to address different needs. Installation was a breeze and we are grateful for Scott’s time and attention in installing them. Overall, we are very happy with the personal service and beautiful results. Could not recommend this team more highly!!!
Response: Pauline, Thank you for working with us. You made beautiful choices for your home that I hope you will enjoy for years!
Crystal Napial: We had the best experience with Brian and Budget Blinds! We compared a couple different local companies but decided to go with Budget Blinds because of their amazing selections and pricing. Also, Brian was so incredibly helpful during the whole process, guiding us when we really had little idea of what we wanted to do. We just had them installed a few days ago and we could not be happier. Would absolutely recommend!
Response: Crystal, thank you for your kind words. I hope the cellular shades and faux wood blinds give you years of happiness in your beautiful Hyattsville home!
Cynthia Alston: Wonderful experience. Working with Brian who explained the process and cost made it pleasant and affordable. Including the gentleman who installed the blinds. I would definitely recommend their service.
Response: Cynthia, it was a pleasure to work with you. I am sure you will enjoy your beautiful blinds for years to come! Thank you for choosing Budget Blinds of Chevy Chase/College Park!
Meghan Chaney: We had a great experience with Brian and Budget Blinds! He is so knowledgeable and helped us make smart decisions for our new home. The outcome looks great and we couldn’t be happier!
Response: Meghan, Thank you so much for working with us. Your honeycomb shades look great in your DC rowhouse!
Susan Lester: Love my new blinds! Brian and Scott are excellent and easy to work with. Thank you!
Response: Susan, thank you for working with us! Your new roller shades look great in your beautiful Chevy Chase home. Don't hesitate to call if you have any questions.
John Butsch: My experience with Budget Blinds was top notch! The sales representative Brian and the installer Scott were both very professional and helped me feel that I had made the right decision to go with Budget Blinds.
Response: John, I'm glad you are happy with the new shades. Your new cellular shades look great and I expect you will get years of enjoyment from them in your beautiful Takoma Park home! Best regards, Brian
7. Stoneside Blinds & Shades - Arlington
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5
40 reviews
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Address: 1655 Fort Myer Dr #700, Arlington, VA 22209
Schedule: Closed ⋅ Opens 9AM
Telephone: (703) 650-5373
Business type: Window treatment store
Mary Johnson: I would like to thank Alan Anderson our technician for arriving on time and being so professional. I had a busy day with 5 contractors in the home and it was important that everyone arrived on time. Alan answered all my questions and concerns about our blinds and their functionality. He was very accommodating and went above and beyond what was expected. I highly recommend him and Stoneside for your window covering needs.
Sichou Kong: Alan, the installer, did a fantastic job. The blinds look amazing and his customer service was top notch. He walked us through the functioning of each blind mechanism and made sure we were happy with every aspect of his work. Would definitely recommend!
Suzanne McGuire: The installer Alan was fantastic! He came on time l, was really nice and put our 9 blinds up super quick. He demonstrated how they work. They look amazing. The fabric is beautiful and the mechanisms to raise and lower them are easy to use. I would recommend them in a heartbeat! Thank you Stonside (and Alan)! Suzanne M.
Marisa Planells: Alan, the Stoneside technician who installed our blinds was extremely helpful, very knowledgeable and proactive. He proposed unique solutions tailored to our custom made blinds and and we are very satisfied with the level of attention and service received.
Stacy Nathaniel Jackson: Stoneside installers and service techs are the best! The blinds are beautiful but when an issue came up, customer service scheduled a diagnosis and solution. This is not a wam bam thank you mam company. Shout out to Alan and Mike.
Deborah Carneiro: I previously worked with Paul, Michael and Heidi when I purchased remote roller shades. Paul is an amazing interior decorator and chose the charcoal fabric for my blinds. He truly listens to your style and what you’re looking for. Michael installed the blinds with precision quality he truly cares that everything is perfect and makes time to make you happy with scheduling. Heidi kept me informed throughout the whole process of ordering to installation. Paul and his Team Truly provide the utmost customer service, quality in installation and most importantly a truly amazing experience that you will tell all your friends about. Paul truly has amazing decorating style. I am a loyal client that highly recommends Paul and his Team, I have talked to my friends how amazing Paul and his Team is. You truly will be happy 😃 choosing them for window coverings, then you too will soon tell all your friends and family about Paul’s Team.
Elaine B: I had never heard of Stoneside, but I took a chance after seeing the great reviews, and I couldn’t be happier! Paul came and gave me some great recommendations for a Roman shade and two roller shades. I hadn’t considered roller shades before, but he convinced me and I am so happy we went with them. The quality is great, and I feel good knowing they are backed with a lifetime warranty. Michael did our install and was fantastic, making sure everything was just right.
Kayla Loback: Paul was great at designing our rooms. He was patient, kind, and knew what he was doing. Mike installed the blinds and he also was fantastic. Mike had to come out more times than usual, but he was always very nice. I would recommend anyone to use Stoneside, you might wait longer, but the customer service and quality is worth it!
8. Budget Blinds of Tyson's Corner & Herndon - Dunn Loring
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4.9
53 reviews
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Address: 1934 Old Gallows Rd Suite 350, Vienna, VA 22182
Schedule: Closed ⋅ Opens 9AM
Telephone: (703) 389-6721
Business type: Window treatment store
Rami Bannourah: Budget Blinds of Tysons are wonderful people to work with! They arrived on time, are professional, and very committed to customer service. Diane helped me pick out the perfect shades in a matter of minutes. She is dedicated to working with her clients to make them happy. Michael has a great team and they did a great job with the installation. They work together quickly and efficiently and my new blinds were hung beautifully. I can definitely recommend them without reservations and plan to work with them on the shades for the rest of my home in the future.
Joe Razzouk: Budget Blinds was incredibly helpful in helping us setup blinds in our new home. Nathan and Diane were knowledgeable of their products, patient with us as we made our selections, and communicated often about the status of our order. Would recommend working with them to others who are in the market.
Angela Garza: We needed shades for a very wide window in the front of the house. Budget Blinds worked with us to find the best shades for the window. Diane was really helpful during the entire process and kept us updated on the shipment of our shades. Installation was quick and easy. We would definitely use Budget Blinds again.
walid el ayass: We are highly satisfied with their professional service. They gave very honest opinion & have their customers’ best interest as their priority. Very high quality & durable material for the blinds. They were ready & installed in 3 weeks. Excellent customer service. I would highly recommend Budget Blinds with no reservations 👍🏻👍🏻
Jessica Ehresman: I had an excellent experience with budget blinds. Customer service was extremely attentive and caring. Blind consultation was honest and practical. Install also was excellent - safe, fast and flexible working around a busy house! I am happy to highly recommend!
Alys Star: We had a great experience with budget blinds. We moved into a new construction with no window treatments so we needed covers on 16 windows. We received quotes from a few companies and Budget Blinds had the best quality blinds for an affordable price. We really enjoyed the consultation from Michael and Diane in the office was extremely communicative and patient. Our installer was very professional and efficient. The blinds took a bit longer than I had anticipated from our order date, however it was within the timeline we were communicated and worth the wait. We are very satisfied with our purchase and experience!
Response: Thank you Alys for sharing your experience and appreciate you taking the time to share your feedback! It was our pleasure assisting with your Window Treatment project !
Pete Forcelli: My wife wanted to have plantation shutters installed and I wasn’t really thrilled with the idea. She persisted and I succumbed to the old adage “happy wife, happy life.” We had several blinds companies come by and give estimates. Of those who came over, Michael, from Budget Blinds had the best samples and by far the best prices. We made the decision to go with Budget Blinds and began to work with Diane to coordinate payment and the installation. She was a pleasure to work with, and even had to go the extra mile because our project fell right in the middle of the COVID-19 shutdown. Diane kept us well informed about the slight delay that was caused by the shutdown and how the job would progress. It was great to be so well informed. Yesterday, Kevin and his partner came to do the installation. Wow. I really regretted being so opposed to the project in the beginning. The shutters were installed quickly and with an impressive level of craftsmanship. They’re solid, the joints are perfect and they feel very well made. More importantly they make our house look great, both inside and out. They definitely increase the appeal of the house and no doubt the value as well. I would recommend this team to my friends and family without hesitation.
Adeana Alvarez: I absolutely loved my experience with Budget Blinds. Everyone was friendly and helpful and nice to work with, no high pressure sales pitches. They were kind, accommodating and efficient. They came to my house to consult with me and show me the product, so it was no stress for me. And it only took the installer about 10-15 minutes to install them (3 blinds for one large bay window), no mess or fuss. And the blinds are absolutely beautiful!
9. The Shade Store - Potomac
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4.5
15 reviews
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Address: 7717 Tuckerman Ln, Potomac, MD 20854
Schedule: Closed ⋅ Opens 10AM
Telephone: (301) 637-5962
Business type: Window treatment store
Jamie Kramer: We worked with Gwen at the Potomac location and had a wonderful experience from start to finish. We needed window coverings around the whole house and she was so helpful helping us figure out the best type and style for our home. We even had a small issue with install and they rectified it immediately. Top not customer service. Would definitely use them again.
Response: Thank you for the feedback and review, Jamie! We're so glad to hear you had a great experience working with Gwen and the team at The Shade Store.
Barbara Jackson: I’m in a remote location. I had a great experience with the design service. The entire experience from design, order and install was exceptional. All except install was virtual.
Response: Thank you for the review, Barbara! We're so glad to hear you had a great experience working with The Shade Store.
Meg Mitchell: Gwen was incredibly helpful and both our measure and install appts were easy and professional. We love our shades and are delighted with the entire experience.
Response: Thank you for the review, Meg! We're so glad to hear you had a great experience working with Gwen and The Shade Store.
Gitika Kaul: I’m so saddened by my experience with the shade store in Potomac. I’ve been dealing with them now for 6 months and I’ve been through 2 different sales associates. Their customer care is pretty poor, the follow up is nearly non existent, they had to send someone out 2x for measures and still didn’t get everything we needed measured. I’ve been trying to order from them now for over a month and can’t get anyone to return my call or email. I don’t know how they are in business. I expect more when I am purchasing expensive window coverings. I’m going to have to start from scratch with another company due to their lack of response. Doesn’t give me a lot of faith in their product if their service is so poor. I so wanted this to work. I’m not a regular review writer but they have not gotten back to me despite repeated attempts I figure this May finally get their attention. Not terribly hopeful frankly!
Response: Hi Gitika - I offer my sincere apology to you for not living up to the values expected of us at The Shade Store. Our customers' satisfaction is the center of what we do and I realize we did not measure up in your personal experience, however, I would very much appreciate the opportunity to discuss what occurred and double the efforts to correct it and earn your trust back. Please contact me at 800.264.4594 ext. 761 or by email at tsilks@theshadestore.com.
Allan Lee: The Shade Store is so lucky to have Gwen Seidlitz represent their business. If you are reading this, you are probably researching high quality window treatments for your home. We purchased and installed 37 window and door treatments in our new home from Gwen. The task of trying to figure out the window treatment style, the right material and the fit with our existing furniture could have been stressful but thanks to Gwen’s patience, expertise and style sense, we were able to complete the selection with ease. We never thought about the potential sun damage to our furniture and art, the infinite options of material, the ease of motorized treatments and the degree of privacy we needed for particular windows in our home. We now enjoy the function and beauty of each window everyday. Gwen always responded quickly to all our questions or concerns. Save yourself precious time and head over to the Shade Store and ask for Gwen!
Response: Thank you for the review, Allan! We're so glad to hear you had a great experience working with Gwen and The Shade Store.
Janice Kullman: The process was easy and so much quicker than the last place I had been using. They have a huge selection and expert sales people, measurers and installers who all work together seamlessly. The shades arrived quickly and look great!
Response: Thank you for the review, Janice! We're so glad to hear you had a great experience working with the team at The Shade Store.
Jennifer Gitner: Have done numerous jobs with Gwen over the past 6 months at the Rockville location. Always a great outcome. Gwen is very reliable and knowledgeable. Love their products.
Response: Thank you for the review, Jennifer! We're so glad to hear you had a great experience working with Gwen and The Shade Store.
Benita Stokes: Just got blinds installed by the Shade Store,. Jill Taylor was so helpful with all my questions and making my final decision. They are perfect for the space.
Response: Thank you for the review, Benita! We're so happy to know you had a great experience working with Jill and The Shade Store.
Mudan Interior Design - Esther Chi: It has been a pleasure working with Gwen Seidlitz from the Potomac, MD store. My interior design firm have done a couple of full house window treatments with her and the experience has been great. She is extremely knowledgeable, patient and detailed. Are there hiccups along the way on large orders (especially during the pandemic)? Yes! But Gwen Seidlitz has been great in assisting with working through the various ordering and installation issues. Great customer service! Ultimately great window treatments installed and I would not hesitate to work with Gwen and the Shadestore again for my future projects!
Response: Thank you for the review, Mudan! We're so happy to know you had a great experience working with Gwen and The Shade Store.
Laura Collins: Gwen Seidlitz at The Shade Store has helped me this year with 12 shades for my new house and I love every one of them! She is very knowledgeable and takes time to help with design and takes the worry out of making an investment in your interior spaces.
Response: Thank you for the review, Laura! We're so glad to hear you had a great experience working with Gwen and The Shade Store.
10. Designers Work Room - Montgomery County
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4.9
47 reviews
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Address: 8123 Woodmont Ave, Bethesda, MD 20814
Schedule: Closed ⋅ Opens 9AM
Telephone: (301) 656-4020
Business type: Upholstery shop
Habitually Hilari: They did such an amazing job from start to finish on my vintage settee! I will highly recommend them to anyone including design professionals.
Stephen Rue: Positive: Professionalism, Quality, Responsiveness, ValueDesigner Workroom does exemplary work. Madame You is the best. She’s involved in every aspect of the project. She and her staff are knowledgeable, professional and will ensure the project, from beginning to end, is executed to the highest standards.
Dale Turza: Positive: Professionalism, Quality, Responsiveness, ValueI have worked with Designers Work Room for years and I have only THE best things to say about them. Their work and work ethic, among all other attributes, in every way rates ten stars, if not more! Fabulous old fashioned professionalism, quality, attention to detail, price and responsiveness. They are simply THE BEST. Bravo!
Amanda Flores: As an interior designer I have worked with David and Madame off and on for a few years now and they have always been very responsive and professional. David goes above and beyond to help me with some difficult drapery details. If anything needed to be fixed onsite he was willing to go out and make it right for my client. The quality of what Madame produces is very well done! In my profession it is rare to find a work room that listens to our needs and tries to find the best solutions, they do an excellent job.
ellen mccoy: They were very helpful and knowledgeable. I had both curtains and upholstery done by them, and couldn’t be more pleased. They did an excellent job on an antique chair that I had had worked on twice before with poor results. This chair has great sentimental value for me so I was especially grateful for their expertise on this piece. I recommend them without reservation.
Ricardo Ramos: Their services such as upholstery, drapery and bedding is one of the best quality. Their customer service is very good and they pay attention to schedules, but it requires you to be not in a hurry, reason due to good work takes time. As a designer and also end user Madame and the staff have been my go to place anytime.
duane evans: Positive: Professionalism, Quality, Responsiveness, ValueI recently had three pieces of living room furniture upholstered and slip covers made for these pieces. The workmanship was top quality in all respects and the staff there were great. Would highly recommend Designers Work Room.
Wesley Grubb: Positive: Professionalism, Quality, Responsiveness, ValueExcellent Upholsterers who are professional and creative, and go above and beyond working with all sorts of materials - including Cowhide! Plus, they offer Military Discounts, and are great to work with. I highly recommend them!
11. Bed Bath & Beyond - Washington
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4.3
559 reviews
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Address: 3100 14th St NW, Washington, DC 20010
Schedule: Closed ⋅ Opens 11AM
Telephone: (202) 232-4310
Business type: Department store
Jack Scott: First visit to this location got what I was looking for plus purchased a few more items staff was very helpful on the phone and in the store inside was clean and well stock 👍 really enjoyed my visit
Carlos Angel-Luciano-Harris: The staff is incredibly helpful and they get you through the checkout pretty quickly. Great sales and great smells. Check them out.
Matthias Galan: Customer care at this location is super unhelpful. Brought in a broken item got yelled at and was refused to replace the item today.
Margot Igland Skarpeteig: Nice selection, decent prices and - last but not least - superb service from all staff we encountered. In particular, I wish to thank Carl Dunking who went out of his way to help us. We carried several bags and asked him if it was hard to get a taxi from there. He put all our our bags in a shopping cart, brought it out in the street and stopped a taxi for us. All with a friendly smile. Thank you so much, Mr. Carl Dunkin! (I hope I got your name right.) You made our shopping experience a breeze!
Martin Gross: Love Beyond the Bed and Bath. Great products, that foes with any mood or feelings that is felt for the day and night.
Patrick: The people working do not wear the masks appropriately - mouth covered, nose not. One employee was kind enough to put more disinfectant wipes for the carts after asked him to. Cool products and great place to get small sized items for travel.
12. The Shade Store - Jefferson Houston
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4.1
21 reviews
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Address: 929 N St Asaph St, Alexandria, VA 22314
Schedule: Closed ⋅ Opens 10AM
Telephone: (571) 397-3370
Business type: Window treatment store
Sonia Yomari Torres Pagán: We love our roller shades. We got automatic shades for our bedrooms and they are beautiful, material, installation is excellent quality. Since the moment we stepped into the Shade Store, the attention was phenomenal. I would recommend to everyone. Stacey Knight was our designer and she made sure we were happy with the design and the final product. She answer all our questions, made changes and gave us different options for the design.
Response: Thank you for the review, Sonia! We're so glad to hear you had a great experience working with Stacey and The Shade Store.
Nina Patterson: I am so pleased with my Shade Store custom drapes! There are exactly what I wanted! Customer service is the BEST!! The install was professional and perfect! Thank you for bring the clam elegance to my home!!!
Response: Thank you for the review, Nina! We're so glad to hear you had a great experience working with The Shade Store.
Andy Martin: Our experience with our designer, Teresa, was phenomenal. She answered all of our questions in great detail and gave us practical advice for what would work in our space. The quality of the shades is impeccable and the installer was extremely Quick and professional. Every time we look at our shades, we smile.
Response: Thank you for the review, Andy! We're so glad to hear you had a great experience working with Teresa and The Shade Store.
M AR: Great experience from start to finish, love the final products- Jocelyn and whole team just wonderful to work with, above and beyond and really helped to fix all issues, even ones from previous project. Highly recommend
Response: Thank you for the review, M! We're so glad to hear you had a great experience working with Jocelyn and the team at The Shade Store.
Elizabeth Davis: This was my first custom curtain experience. We needed functional drapes for a sliding glass door. The Shade Store in-store experts made the process easy, changed quotes quickly and advised me on fabric durability and liners. I went back several times for different fabrics and they worked with me at my own pace. The installer came on time to measure and later install the curtains. He had them up - perfectly installed - in less than 30 minutes! Will use again.
Response: Thank you for the review, Elizabeth! We're so glad to hear you had a great experience working with The Shade Store.
Min Park: I placed an order in September and half of the blinds are still in production. The initial measurements were done incorrectly and it appears that it took these guys more than 10 days to even place a replacement order for the incorrectly-sized blinds after they became aware of the defect. Moreover, the customer service along the way has been terrible. They frequently ignored my phone calls and emails and rarely got back to me on time. UPDATE: The customer service reached out to me to resolve the outstanding issues with our blinds, and they did a great job. They rush ordered the blinds and installed them with minimal delay. I had a manager assisting me and supervising the progress the entire time. In view of these efforts, I have raised my evaluation of them to 3 stars.
Response: I offer my sincere apology to you for not living up to the values expected of us at The Shade Store. Our customers' satisfaction is the center of what we do and I realize we did not measure up in your personal experience, however, I would very much appreciate the opportunity to discuss what occurred and double the efforts to correct it and earn your trust back. Please contact me at 800.264.4594 ext. 761 or by email at tsilks@theshadestore.com.
Mary Wood: Jocelyne did an excellent job with making sure that our shades were perfect!I will have other windows done with the Shade Store. I recommend Jocelyne to anyone needing window coverings!
Response: Thank you for the review, Mary! We're so happy to know you had a great experience working with Jocelyne and The Shade Store.
Gary Evans: On 06/11 we paid in full for two expensive motorized blinds for our condo at the Alexandria, Old Town store. One shade came with a defect. It has a horizontal seam in the middle of the shade and looks horrible and is inoperable. Below is my experience: 1. The measurement consultant was professional and courteous; 2. The installer, however was another story. He mounted the 2nd window brackets crooked, ¼” off and angled. The screws on all brackets are showing and appear to not be in all the way. 3 - There are paint chunks missing where his drill handle hit the paint, and fingerprints all over the wall and windows The installation was on 7/2/2021. We notified the store on the same day about the defective shade and the problems, as did the installer. We still haven’t heard from customer support, neither via email or phone. We contacted the store a few times, and all they could tell us is it’s in the support order. Unfortunately, as of today, we have not hard back on the status from the customer support. We feel that the store and the customer care should communicate.
Response: Hi Gary, I am so sorry to hear about the issues you have had and the time this has taken. Please know, we will make this right! I will be in touch to assist you further. In the meantime, should you need to reach me, please reach out to me at jacklyn@theshadestore.com or 1.800.754.1455 EXT 264. Kind regards, Jacklyn Decker
13. Lowe's Home Improvement - Washington
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4
1968 reviews
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Address: 2438 Market St NE, Washington, DC 20018
Schedule: Open ⋅ Closes 10PM
Telephone: (202) 378-2500
Business type: Home improvement store
Sassy Sauce: Great discounts on Christmas items as part of the holiday sale. I picked up Christmas stockings for under $5.00. There were fire pits on clearance as well. I like this location and they generally have the items I’m in need of for repairs or decorations, etc. The staff is very helpful as well.
Kev- keepingitreal: This location offers a variety of affordable items for your home improvement needs. I really appreciate the staff in the aisle for assisting me with finding items on my check list. At check out the cashier was welcoming and friendly. This store was very clean and offers plenty of parking.
Jessica Fullington: Today I went to the garden center for some outside plants. Yolanda was so very helpful! She was able to answer my questions, she even went and got me a cart so that it was easier for me to get the items I purchased to my car. It is so refreshing to have people who are pleasant and helpful at their jobs I will definitely come back to this location to get all the plants I need this spring! Marla was very helpful as well along with the young man who answered some of my questions about my plans. All around a wonderful experience!
goklt: Lots of materials here. Check out was fast. However good luck asking for assistance. Lots of associates are walking around but not helping customers. I tracked an employee down for assistance in moving materials from a high shelf to store level in the door section. He called two times for assistance to my aisle but no one came and he advised going to customer service. They called and still no help. Had to track somone down in a different department altogether. Crazy.
Chase Johnson: The employees here are courteous. But the wood cutting service they claim to offer is not available when needed. The store should just be candid that wood cutting won’t be available (or at the very least won’t be available at any specific time). I am a local DIYer (not a contractor). Before I bought wood I asked about cutting and was told it was no problem—buy it and then request a cut. I did. I was then told the lumber associate wasn’t available for an hour. I couldn’t get the wood (a single sheet of plywood I needed to cut in half) into my car, so I waited. After an hour, there was still no lumber associate, so the wood was never cut.
Annie Signorelli: I ordered a dishwasher with professional installation and the process from start to finish was completely nontransparent and unprofessional. The installation had to be rescheduled because the dishwasher wasn’t pulled down for pick up in time, and then when it was installed it was the incorrect dishwasher — not even the right brand. After several hours on the phone with the Lowes installation line, including being told multiple times that they couldn’t advance the process because they couldn’t get in touch with anyone at their own Lowes store, I called the store directly and was able to sort it out and get the installation rescheduled. A Lowes associate later told me that they don’t have the “luxury” of waiting on hold with the store which is what I had to do in order to ensure my order was completed. Finally the correct dishwasher was installed on the third attempt and I was told I could contact the installation line again to discuss compensation for the inconvenience. Again it took multiple attempts to even get an update on where my case stood, despite being told every time that I should expect a call back “by end of business” every day I called. When I finally got offered compensation it was for less than half of the amount I requested (I requested the installation service be refunded seeing as it took 3 attempts and I was the one having to set everything up because Lowes did not follow through). While I am satisfied with the product I am in disbelief at how difficult and unprofessional the process was with Lowes. I do not recommend purchasing appliances from installation from this store or using the Lowes installation services.
14. Macy's - Washington
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4.2
3524 reviews
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Address: 1201 G St NW, Washington, DC 20005
Schedule: Closed ⋅ Opens 10AM
Telephone: (202) 628-6661
Business type: Department store
Muniba Khan: Stopped by from out of town since the weather ended up being a lot colder than expected. We were able to find some winter wear for a reasonable price, although I wish they had a wider selection of warm coats and some gloves for these cold fronts. Everyone that helped us was super great and friendly!
Jacqueline Francis: I went with my daughter to return a sport jacket and to look around for any new items. My daughter met her former coworker who was kind enough to assist with her return. The experience painless and without incident. After the return, we made our to the children department. My daughter wanted to see if there anything new out for babies 18-24 months. There were some times, but nothing much that caught her. My grandson did grab a footsie pajama and my daughter saw a cute pair of sneakers and a tee shirt. Very cute 😍! The checkout rep was very friendly, and he was the manager. Overall, a great experince🙏🙏🙏
Mike Sackie: It used to be a really good place to shop at but now the customer service just inst there and. Either is the clothes where did it all go? Hopefully one day it will come back 🙏 thanks for ever seeking new styles
Cherisse Pais: This store is a disaster. None of the suitcases had prices on them, so I had to hunt down a cashier to find out how much one was, who was MASK-LESS the entire time, not to mention completely incompetent. She ended up charging me when all I wanted was a price check. And then she tried to talk me out of processing a refund, insisting that is was a good deal (it wasn’t). Absolutely not worth going here! It’s gone so far downhill.
15. H&M HOME - Washington
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4.1
346 reviews
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Address: 3222 M St NW, Washington, DC 20007
Schedule: Closed ⋅ Opens 10AM
Telephone: (855) 466-7467
Business type: Home goods store
Carina Palomino: the stores great and they have great clothes and all other than the fact the the changing rooms are closed. what’s the point of going to a clothing store then buying something and it dosent fit you? i saw several people go up to the blocked off charging rooms and turn back to see them closed. please open the changing rooms it will stop people for wanting to buy clothes
Swan Logan: Well . I was waiting behind two people On cashier line . I was the last on line . Until sudely the line start in the other side . Then the people on the other side saying that the line start here . Fine they let me in first . Then both of cashier only say” I can help who is next on line ? I go to the cashier and he tell me “ Man is pretty simple Line start here “. BUT he help the other people before me to the opposite side and he never said or correct anybody about the Line!!!! SO don’t make me feel bad. Next time make sure there is no two lines HM !!!!!!! Terrible Customer Service ever
TR4VL -Josh O-: Great prices but becareful the male workers open the curtains in the dressing rooms while people are inside... i saw a guy in his underwear because the worker had no idea what he was doing. Very surprised HM allows this kind of behavior in their stores. Improper management at this location becareful.
Lana: Terrible customer service. Came at 6.45 and they already didn’t let people in since they were closed. And I needed to make a return exactly on that day! Improve your customer service or hire more stuff, you can’t simply close the store when it’s officially still operating hours!
LaToya Conner: Please check your receipts. I had the young lady do a price check and she never took the item off. I called today and Liz, a manager, was very rude and hung up on me. Not only do I have to request a formal compliant, now I have to spend time and additional money to right the way I was wronged. They can pull cameras, look at inventory, or just plain ask the young lady at Checkout to verify the experience. I’m very disappointed seeing the amount of money I spend here. I pray everyone has a better experience.
KATHRYN Morgan: My grand daughter wanted to show me this store..It was very nice ... clean helpful staff
Marwan: Like any other H&M. Huge selection. Friendly and attentive service.
16. Drapery Designs - Gaithersburg
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5
11 reviews
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Address: 340 Main St, Gaithersburg, MD 20878
Schedule: Closed ⋅ Opens 11AM
Telephone: (301) 330-4418
Business type: Curtain store
Thrifty Fly DIY with Denise Joy: Superb craftsmanship! Excellent customer service and marvelous experience. From start to finish Dao and her team provided a wonderful experience for me and my client. We ordered 3 custom window seat cushions and 3 custom roman shades and they are all amazing. I will definitely be using her services over and over again!
Response: Thank you! it was a pleasure to work with you.
Dan Engelberg: Excellent experience working with Dao in designing draperies for our bedroom. She guided us in how to create the look we were aiming for, helping us to translate our vision to a finished product that works perfectly for the window and the space as a whole. I highly recommend working with her.
Response: Thank you so much Dan! it was our pleasure to work with you too.
Joanna Levine: Dao was amazing to work with, from design to communication, and installation. Very easy process and very professional. Thank you so much! We are enjoying our beautiful curtains. Would definitely use Drapery Designs for another project.
Response: Thank you so much! It was our pleasure to work with you for that project.
Janet Griffiths: Dao has recently completed several different projects for me which have truly beautified my home. We had older curtains in the library which she expertly adjusted to render more updated. She has made new curtains for my living room and stairway landing. With the landing, she recommended a shear and it has been a great choice as the beauty of the light filtering in has made my days brighter. In the larger bathroom, she has made curtains that remind me of clouds and when the light shines through, the effect is stunning. The design work, the sewing and the installation were impeccable. I really recommend Dao and her team.
Response: It was our pleasure to help you! We greatly appreciate you leaving a review. Thanks Janet!
Kally Panagos: Wonderful customer service and advice was given by Dao! A pleasure to work with from start to finish. A beautiful finished product! Very pleased!!!
Response: Thank you so much Mrs. Panagos. We are so glad that you love our jobs. It is our goal that you are always happy with you ordered with us. Thank you so much!
Sabrina Zhou: Amazing customer service! Dao was extremely professional and accommodating - she was caring and had a great eye for design. The personal service makes this place stand out! Would give her 6 stars if possible.
Selena He: Amazing work ethic. I would love to recommend this store to anyone who is looking for a professional interior designer!
Chris Zhao: Real professional designers and services. Visit them, you will get what you dreamt of.
17. Target - Washington
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3.6
777 reviews
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Address: 3100 14th St NW Ste 201, Washington, DC 20010
Schedule: Closed ⋅ Opens 8AM
Telephone: (202) 777-3773
Business type: Department store
Chaturbhuj bhojwani: Very nice and clean store parking available in the basement, Only problem always low on the food inventor and produce and grocery.
Cliodhna MacFadden: We purchased the Element 65” TV, and after 3 days the backlight broke. We tried everything to fix it. Without a box or receipt in hand, we brought it back to see what may be possible to do. Associates TK, Nicole S, and Anton were able to use the debit card used to purchase to look up my receipt to get our return sorted. We so appreciate them going truly above and beyond to show us their compassion and excellent customer service.
Jasmine Thomas: Mobile Tech Has A Rude Raspy Voice Lady Working There. Ms.Kathy Is Extremely Unprofessional & Doesn’t Know What She Is Talking About. She Lied & Told Me That An AT&T Phone Was Unlocked. The Phone Wasn’t Unlocked & I Was Trapped In A Contract. I Explained To Her That I Wanted A Unlocked Phone & She Insisted On Telling Me The Phone I Bought Full Price Was Unlocked, Yet I’m Getting Stuff In My Email Saying I Have A Contract That I Have To Pay Off My Phone. Her Attitude Is Stank & She Never Has Her Mask Up On Her Face. Columbia Heights Target Do Better, Her and Her Unprofessional Ways Are Bringing Your Company Down Tremendously. I Will Be Reaching Out To Corporate!
Shayna Deverman: Dirty, unorganized, extremely low stock on everything. Items thrown everywhere, picked over. Shoe isle was a disgrace. Nice they have an “Ulta”, but very limited items. Took me several minutes to figure out where body wash was. Haircare, travel, makeup is all grouped together in the front/middle-like typical but body wash/deodorant was clear on the end of the store. Terrible flow. All that looking and they had very limited washes! Men’s selection had more to choose from. Went in there with a very basic list and got one thing on it… my nearest Walgreens was more helpful…disappointing since I love me a Target trip. I won’t be back to this one.
Adah Deveaux: This review is for the starbucks within target. My drinks were great but a little of a wait. The actual target was customary.
Thomas Nali: NO PARKING VALIDATION Poor inventory. This is on a regular old Monday. I asked for the product I was looking for, they checked in the back, and said it was too hard to get to and another employee would work on it, but they don’t know how long it will be. This was at almost noon. Look at how few dairy products are on the shelf. Staff continued to prove unhelpful. I asked four different employees where a type of product was and they each told me to find someone who worked in that dept. OR they just told me they “probably don’t have it” WITHOUT even looking or bothering to find where it should be!! They tried to walk off but I said I am not satisfied until we find the shelf where it should be, and I’ve been looking for fifteen minutes. Took all of that to get some help finding one little thing.
Sade Wilson: I was shopping today at the Washington D.C target store and was purchasing gift for my family I found some nice things and for a really good price. I went to check out and the items were ringing up different from what the price was upstairs I explained to the cashier he called for a manager. The manager name tiffany came and refuse to change the price the for two of the items but change it for the other too items. I continue checking out because I didn’t want to wait to long after I was done checking out I went upstairs to take pictures to show the manger she still refuse and walk away.
Donna Walker: Buyers we aware the prices in Target are going up every week and its terrible and make sure you know the prices of your items because the shelf price and the register price can be different at times. Security was following me for no reason so I had t let him know you are following the wrong person. I catch more people stealing at Target and I do not work there. Also, some of the employees are so rude. I will be recording my conversations with the employees when I need to ask for help as proof of how rude some of them can be.
18. The Home Depot - Washington
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3.9
1958 reviews
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Address: 901 Rhode Island Ave NE, Washington, DC 20018
Schedule: Open ⋅ Closes 10PM
Telephone: (202) 526-8760
Business type: Window treatment store
Sassy Sauce: I missed all of the after Christmas saw items. This location had a few products left over from Christmas but nothing I really wanted. Overall the store was neat and organized. I didn’t need any additional items for this trip, just preparing for next years holiday decorations.
Chaturbhuj bhojwani: Great shops for home goods, this is very big shop i have been going that HomeDepot for many years i was there very first day when they opened, biggest problem is coustmer service is very bad here i stud for help for more than 20 minutes before someone showed up.
Kev- keepingitreal: This Home Depot is very convenient if you’re in the Rhode Island/Brentwood NE DC Area. They offer a verity of products that can help you with your Lawn, Garden, Appliances, Painting, Outdoor Patio, Home Improvement, Cleaning Products, Tools/Equipment Rentals and many many more. I really Appreciate the help from a young male staff who was working in the Garden/Mulch area, he was very Helpful and Knowledgeable with assisting me with the products along with a young female cashier on the inside of the store. Now you can never get the help you need when you’re in the store aisles. Every time you asked a staff member who’s in the same aisle as you. Can you help me with something? Their reply seems to be, I don’t work over here and they don’t know who can help you..!!! Home Depot needs better training for their staff who’s working in the store aisles..
Bailey Cage: Unfortunately this was the first time I’ve been to a Home Depot where the staff was completely unknowledgeable. I had spent hours online trying to research the best products / methods for tiling my second-story concrete subfloor with no definitive answers, so I decided to head to the store and find someone to help me. Normally Home Depot workers are incredibly knowledgeable and helpful, but whoever they sent back to flooring to help me seemed to know nothing. He was able to show me where items were on the aisle, but he couldn’t answer a single question about how to tile my floor or what the differences and pros/cons in products were. It was incredibly frustrating and unhelpful, and I ended up leaving with a couple hundred dollars of products I later had to return. What truly upset me is that I did some more research once I got home just to find out the answer I was looking for is common knowledge in construction, but as someone doing a DIY project, I just didn’t know what terms I had to search for. For a Home Depot employee - the flooring specialist - to not know this is astounding.
jamesbowdenjr: This is the worst Home Depot is in the entire country. I am trying to get a door, but the store is unresponsive, the management is inept and provides no additional assistance, the associates are extremely slow, unknowledgeable of the products. The worst customer service experience I have ever had. I do not recommend this store. Please go to another Home Depot location.
Anna Lloyd: Desmond in the home and garden went out of his way to help us find something that 4 different employees had just shrugged their shoulders and said that even though it was available online they were probably out. Desmond knew exactly where it was and showed us himself, even though it was on the complete other side of the store. He really took customer service to the next level.
DAVID GILL: paint dept vert slow. When paint was done I was not told it was done. I came up to the counter and stood there waiting while emotes helped others. After 10 minutes he pointed at can. I said is that mine he looked at me like Duh.
Chanpen Tee: I came here for the kitchen cabinets project. The lady is so helpful and friendly. She takes her time explaining all the questions we have.
