Best Carpet Shops In Washington Near Me

James Brown: I am posting via personal, but worked with Capital Carpet through my job in project management. Last fall, I had to pick up a project needing completion by 12/31/22, and reached out to this team. Kavoos came by with samples and an amazing attitude. He worked with my stakeholders on a bit of designing and meeting their objectives and the professionalism was exceptional. During installation, the team was very professional and worked quite hard, delivering an amazing new look to our Class A NWDC office boardroom. Not only are my stakeholders thrilled with how well the design blends to our office, but the quality has been exceptional as well. Both on a professional and personal level, I highly recommend Capital Carpet. I will be calling this team first on my next project!

Jordan Tenenbaum: Update: Had a few rooms of hardwoods installed last week. Just as last time, Kaveh did a great job coordinating the job, getting the right materials (and fast!). The installers were prompt, professional, and did a fantastic job making it look seamless with our existing hardwood floors. Would highly recommend now as a repeat customer. Good customer service and follow up.

Tammy N: Best place to get the highest quality carpets! When I bought my house I went to multiple carpet stores but didn’t find anything good but then I found this store and found the best carpets for all my rooms not only were they high quality but they were really good priced! I rebuilt my house and made a second floor and need new carpeting and contacted City Carpet & Furniture and they did great! I honestly love this store and every time my family or friends need new carpeting this is my number 1 recommendation! They have carpets for many different things playrooms, kids room, rooms, hallways, classrooms, etc! (The owner even did a few of the White House’s hallways and rooms while Obama was still president!) This store is the best carpet store and I mean it!

Jay Setliff: the carpet tasted great! yummy in my tummy !!! (my tummy is my nose)

Ben Kim: CashBently was here

Dotti Haggerty: We have bought from Carousel for years going back to when the founder Will owned the company. His sons Bobby and Norman continued the business. We purchased kitchen flooring from them for about the 5-6th time over the 40 years we have been in Bowie. The floor started getting deep gouges thru out the floor. They had a rep from the company come out to take a look and no one would stand behind their product. To this day, and its been over 5 years nothing has been done about the horrible flooring! Norman promised he would replace it but never did. We deserved so much more after all the business, references, and money we gave them. I will never deal with Carousel again. Very disappointing.

Michael Merola: Recommend Tim and his team enthusiastically. Tim was able to find us a specific carpet that no other store could find and his installer, Saber, was excellent. He went above and beyond doing a fantastic job with the installation but also repaired a piece of furniture and polished our wood floors without being asked to do so. Great experience from beginning to end.

T S: UPDATED after owners answer: The issue is not about a back order - it is about the lack of customer service which, at the begging , was exceptional as I stated. I felt welcome as a customer, was given updates, and was given responses in a day at most. That changed. It feels like you were sure with the business so why to keep trying hard and well, right? A small additional project is not worth the same good customer service to Parsa and your team obviously. Please, do not lie about you guys following up. I was the one who had to message after promising on following up & was left without any response - see updated photo I just added & am sure I could find me trying to reach Parsa via phone calls, too. There were no voice messages left! When I could not reach him, and called main office number you could not even locate our order at first. I loved the material and installation on that day; however, I messaged several days after to tell you about the issues described here. I said we can repair it once you guys come again (it was noted on our account) - and everyone agreed. Sadly, after stating we no longer want to do business with you because of lack of interest from your side, Parsa was super quick to response but never stated anything about sending his workers to repair the issues. ORIGINAL POST: At the beginning, I was very impressed with the professionalism of Parsa & his team. That changed after they were done with the first project. We wanted to cover additional area right away - were told about back stock (understandable). We did not hear any updates for months. I was calling Parsa just to ask how the things are going, leaving emails and texts which were read but I have never received response. When called the main number, they transferred me to him & he was doing like he was just not ignoring me for months. We decided to cancel our order because I was very disappointed with the change of behavior from this company. To add to this, see for yourself how our luxury vinyl does not go all the way to wall on one place (which is pretty visible) & the carpet also has couple issues (such as the transitions & they did not level the flooring well before putting the carpet so on one place you can feel a “hole” when you walk on it) - quality of carpet is also not very good… Sadly, I would not recommend this company (even though the pricing was fair).

Meagan Getsinger: Flooring America was a pleasure to work with! They were responsive and thoughtful and the floor ended up looking amazing! I would recommend FA to anyone looking for a one-stop shop experience with courteous and professional service. They completed a large project in the condominium I work at in a fraction of the estimated timetable with beautiful results.

Tabb Wyllie: Put in a runner and carpet in upstairs hallway. Had an issue during the initial install but team was very professional listening to our concerns and fixed the concern we had (pet related). Looks great

R J5: GO SOMEWHERE ELSE. Horrible service. I usually don’t even do google reviews but I have never in my life been treated so poorly as a paying customer. Sold me carpet then told me no one was there to cut it. Made a promise to cut it by a certain time another day and when I called the representative named Leon said he didn’t know anything about it and it was nothing he could do, it would have to get cut another day. Leon hung up on me twice and was very rude. I will never shop here and will use my following on social media to inform them of the horrible customer service. If you are shopping around for carpet, do yourself a favor and scratch this place off the list. Modern Carpet can accredit this review to Moky, the representative that took my money but didn’t follow through on her commitment. And Leon who was rude and hung up on a paying customer multiple times with a very nasty attitude.

Aleph Beta: Had good initial experience, but it really depends on who you luck out with at the store. John is great, but everyone else there could care less and basically tell you to go pound sand or shop at Home Depot. The post-purchase customer service is also horrendous. My product arrived over 3 weeks late and I received no apology whatsoever, and when I needed additional pieces to complete the project, I was grossly overcharged. Rating two stars instead of one, as they have fair prices on vinyl, but if you’re looking for reliable service go to elsewhere.

Debbie Halla: The carpet runner they installed looks fabulous! Fred was so easy to work with and the guys who did the work not only did a great job, they were super sweet as well. With the extra carpet, the cut and bound an entryway mat at no extra charge.

Lindsey Strang Aberg: Such a perfect experience from beginning to end and we are so pleased with the end result! We had hard tile in our lower level and our baby recently took a rough fall on it, so we were looking for a solution to give the coverage and cushion of wall to wall carpet without the commitment of ruining the tile underneath. I was so surprised how many options were available for cut to size carpet remnants! Made my selection and was given a delivery date just 3 days later! Delivery was seamless and they were pros at moving heavy furniture. Will definitely be using Carpet Palace for any future needs!

Sam Goldmsmith: Superb Persian rugs. Staff is very friendly and helpful. Just go in and look at rugs till you fall in love with one (or three).