Best Victoria Secret Stores Washington Near Me

KENNY: I'm so sorry I didn't get the name of the male associate that assist me but he is/was... FANTASTIC!!! Professional knew the inventory and enjoyable. He alone gets five stars.

Unique Monique: Decided to go to Wheaton mall yesterday to treat myself went to Victoria's Secret and I was greeted as I entered the store the young lady asked was I looking for anything specific I told her and she let me know, about the sales they we're having. Store was clean I was asked if I needed any help so I had, a, great experience. Please stop testing your products on 🐵🐔🐶🐷 I don't buy any of their lotions, or perfumes anymore since my daughter told me this.....

Ashley Esibe: This Victoria Secret location is constantly disorganized and poorly stocked. The employees consistently provide terrible customer service and management sets the tone for unprofessionalism. It is because of this location that I closed my Victoria Secret store card and no longer purchase merchandise from this brand. This location either needs to be closed or staffed with competent workers capable of providing decent customer service.

Hayley Smith: Love the shopping experience. Great staff

S B: Smaller location but still nice

Ephrata G: I have never experienced this type of bad service! I've always walked passed this store intentionally and have chosen to shop at the other locations in the past because I've had plenty of horrible experiences at this location. But yesterday my mother and I had no choice because we really needed to buy a bra so we walked in around 7:30pm. And of course as expected there were no sales person on the floor, no one to greet at the door, and we walked around waiting until we saw someone for 15 minutes. After waiting for 15 minutes, I decided to go to the checkout and ask the girl behind the counter if she could call someone to the Victoria secret side to give us some assistance. And she rolled her eyes at me had a huge attitude and then continued to checkout folks so I went to the dressing room and asked the girl there is she could help me and she said "I'm helping someone else right now" with a not so friendly attitude. You either need to close this location or hire a new management and work on hiring friendly folks that are willing to help customers that come in obviously willing to spend money. I always get a pleasant experience at your other locations and I'm a life long shopper I love how it feels when you've purchased new goodies and you've gotten someone to help you affirm your decisions to buy those products. Please get this store together it is a nightmare!

Maggie Taylor: I went in here during a Thursday evening. Despite it being very slow I was ignored by all employees. Two of which stood next to me and complained to each other about a co-worker. The store was a mess. Bra's in wrong places and drawers were missing size labels or had two that were completely different. I could not find what I was looking for and they had very limited options.

Veronica Abiodun: I needed to get my measurement and get some underwear and this was the closest VS to me. Upon entering the store I was greeted and was offered help by a young lady. She took all my measurement and also helped me find my right bra size. Best time to go is early morning during the weekday.

Miss Williams: I love that someone is always within eyesight wherever I need assistance. They genuinely seem as if they love working at the store as well as helping customers. Store is always neat and easy to find your sizes.

Jessica Henderson: The employees are extremely rude and I believe they're prejudice. I went today during their sale, and I was in the store for about an hour. All of the employees ignored me and none of them asked me if I needed help. I noticed that the employees were asking other customers if they needed help. I went up to an employee and I asked her if I could get a fitting room, and she seemed irritated. Then when I got to the fitting room, another employee barged in on me. She didn't even apologize or anything, she just laughed. Extremely rude, prejudice and unprofessional employees at this location (Pentagon City). I will never go to a Victoria's Secret ever again and I will never spend my hard earned money at a Victoria's Secret again.

Sara P: Even before the pandemic hit, this place has always had the longest lines to pay!I've put several items back and left the store on at least three separate occasions (before pandemic and recently) because there's - not exaggerating - 10+ people in line to pay and one sales associate ringing up. I don't bother shopping at this PINK store anymore.

Ambriah Jenkins: Wonderful service! One lady offered me a bag when I was carrying my items and kind of struggling. Another lady was very fun with helping me find the things and the sizes that I wanted. Another lady traveled with me back and forth across the store to help me find the size and type that I needed.

Sheldon L: Nice store. I was shopping for her and was just underwhelmed by lack of selection. If they had the style I was looking for it wasn't in the right color or size and vise versa. I had to settle on some piece that were just ok.

Cheyenne M: Always a great store. If you walk around enough, you can find someone to help with a fitting room.

Kyle D: Always an interesting but professional experience shopping here. They have a large gift selection for the holidays right now.

Jasmin Hollywood: Very pleasant shopping experience here the other day. I was very impressed with the precautions that were taken to keep this atmosphere safe and clean. I was also very pleased with the customer service I received from a sales clerk who assisted me and doing a self bra measurement being that the employees and sales clerk are unable to do so right now during this pandemic. I was truly at ease being able to do an exchange and the assistance that I received from the employees along with finding the perfect right bra on this shopping trip.

Daleenna “Leenna” Love: You can always find deals here.....its the most cleanest and well put together Victoria secret/pink store I've ever seen and trust me i have a huge addiction to this store. The employees are helpful and will make sure you are well taking care of before leaving the store.....even after check out.....you will love it here

Monique Tate: I was in the store today and the service was awesome! The cashier was so helpful, patient and great with awesome manners. I didn't get her name but her cashier # last 4 digit is 3797.

Paulette Cruz: First time Pink credit card holder. My sales lady Jordan was AWESOME! I went into the store with a double stroller, and she stepped up and helped me the whole time, knowing it was harder for me to get around. She found anything I asked for and the correct sizes. Also pointed out all the sales items for me and knew alot about the inventory. I'll be back to this location just because of her. Great job!

Libby Noell: Very busy store, specifically went for a mask and the special 8/35$ deal, not a lot of options for either.

Ricky “Ricardo Johnboy” Ali: One of the customer service rep was not helpful at all. Seems like I was disturbing her asking question. Decided to buy online.

Anjali Phukan Chatelle: The have built in pad underwear now like 'she thinks' but half the price!

cherene Bryan: This was my second visit in a week. Associates are very helpful and pleasant and the store has a very nice selection.

Sofia Ramirez: Very nice place to go to for all types of clothes from bras to panties to sweatpants and hoodies. Bras in my opinion are worth the price. It has a moderately sized range of clotheing and is usually very neat.

Zahra: All the employees were so helpful and made me feel really good

Amelia Sample: Love this store! The sales associates are always courteous and helpful, and have let me used expired coupons on top of in-store deals to save a little extra money.

Nikki Banner: Messy, staff just stands around and chats instead of helping. Not many sizes available. Go to a different one.

Luz Reyes: lousy service I went like because I wanted to buy multiple items for gifts to my family they were like 500 dollars in products and the women who work there denied me the gift bags because they couldn't give more than 3 no matter what I kindly told them that it was for gifts specials I felt that they were racist with me I asked to speak with the manager and she greeted me super arrogant and with bad service she made me feel like she didn't care if I bought or not really what a disappointment don't go there because they are too racist

Magarita Leiva: I feel so happy to have had a staff help me and feel good about what I was purchasing. Good place to shop

keva bates: The staff is very professional. Also following Covid-19 guidelines of having one entrance and one exit. There is always someone at the entrance to greet you with hand sanitizer. I was able to order an item that I wanted that was not carried in the store. Great service. Limited selections.

Mireille M: Don't bother going there if you wear bigger cups. Their biggest size is DDD. For a store known for years for lingerie, you would think that someone will have the obvious idea to make sexy bras for gals like me. And don't let me start talking about their underwear! Their underwear needs to be much durable for the amount they ask us to pay. I'm not a fan, I'm sorry and that's not coz I didn't try!

Kely Loreans: Awesome place , they have the most beautiful women’s lingerie, plus pajamas. I love when I walk in and they greet me with the DAY SPECIALS AND double points reward card days are my favorite.

Lisa B: There were face mask 2 for 5. Nothing special about this place. However, the fragrances are nice and the staff were pretty fast cashing customers out.

Donna Douglas: I went the other day Liz helped me find and picked colors,sizes...she very helpful even with downloading the app to my phone I saved money & received free items!

Diana Hiles: So there are many things wrong with this VS location: The bras are jammed in the drawers contorting them making the drawers difficult to close again. There are very few labels for bra sizes so its pretty impossible to find your size and if there are labels they are wearing off or peeling. There are only a few bras on display laying down so it looks sparse and sizes are missing. I was never asked if I needed help. I took my business elsewhere.

Karla Campos: Worse customers service from guys that's are workings there he's so rude. I ask him a question just ignore me like I was not talking to him.. Clearly I left I'm not going to shop in a a store that Have people with attitude . They should check more before they hired this type of people 😡😡😡😡 don't even deserve one Star..

Sarah Fitzgerald: One of the employees (an older woman with brown hair) made an extremely rude comment to me and my partner while I was shopping here yesterday. I was looking at the maternity bras as I am a mother with a 4 month old child at home. The prices were all ripped off of every item I picked up which was very confusing. As I was reading the sign that said “Maternity Bras” on it hoping a price would be on it the employee came up to me and said “Wireless bras are over there. Unless… you need maternity?” She had a very odd tone which felt snarky. When I informed her that yes, I was in fact looking for maternity bras and just couldn’t find the price she looked at me very confused and shocked, scoffed, then walked away. I’m a very short person and I understand the masks don’t help with showing my age. I’m in my early 20s. Judging “young” mothers is quite rude, isn’t it? I would’ve expected a response like “Oh I’m so sorry, I’ll check the price for you” not.. judgement. Also if you’re going in for the 50% sale don’t bother unless you’re size DD and up, they don’t have but 3 bras in the bin for all the smaller sizes.

Minelle Desilva: My sister had visited this store as their was a mistake with the bill. She had been given the free panty coupon and was charged for it. After 2 weeks we came back to the store as customer service had spoken to us on the phone to go back to the store and request a refund. However, one lady at the counter was really disrespectful on the matter and didn’t take the time to resolve it. Why are these coupons given ? If in the end we are been charged for it. This is very disappointing for the company and the worker in the store.

Milo: On 12/11/21 we went to Victoria’s Secret store at Fairoaks mall and this is what we found on the table 🤮

Pablo C: Staff is very responsive and helped a lot. Big shop well organized.

Meia Harris: The sweetest staff! All the girls are absolutely lovely. The store is organized despite them having a huge selection of products. The absolute only reason I docked a star is because they forgot to take a sensor off my pajama shorts. It was pretty humiliating going into another store only to set the security alarm off and them ask for my bag. I had to go back down to VS and get the sensor removed. It was so embarrassing going back into the store whose alarm I had set off. I felt like a thief.

Dawn PM: Clean and organized store. Walked in and out in 10mins for a pick up in store order right before Christmas. Friendly and helpful staff.

Waliha Gani: I had one of the worst customer experiences at this location today. I'm a Victoria Secret / Pink card holder, and I bought a bunch of material from the most recent semi - annual sale. One of the sweat pants that I bought, the cashier forgot to take the sensor off of it. I live out of state, and I came back to NoVa to get this sensor taken off of . The manager of this location, after I noted that I didn't have the receipt told me she couldn't do anything about it -- INSTEAD of looking my card up, she brushed it off as that. It was a degrading experience - it's annoying enough to have had to go back to a store for something that is not the customer's fault and it was truly disturbing to have her not take ownership and help me -- literally, Victoria's Secret can easily look up members through a verification process and this manager didn't have the decency to do that for a member.

Hazel Streamrift: Went in to do some shopping for the semi-annual sale. I want during the beginning of the sale but they are in a hurry to get rid of things, so I went to see what other discounts I could find. Usually when you walk in, there is a sales associate to ask you if you need help locating anything. I wanted to ask if there was any additional sales I could keep my eye out for. But I was in the store for at least 15 to 20 minutes at first and could not find anybody. I just started to browse at my leisure and picked up the items I wanted to try and headed to the dressing room. There was no one Manning the dressing room and I waited around five minutes but no one came, and then I started to walk around the store looking for someone. I couldn't find anyone and I just ended up crawling under a door to try things on which is absolutely ridiculous to me. After trying on all my things on, I had a pile of things I wanted and things I did not. I hate leaving the things that I do not want in the dressing rooms so I took them out with me so I could hand them to an associate. But surprise, surprise, I could not find anyone. I left the items on a stool because I did not know what else to do with them. I headed over to the cashiers, and there was only one associate there and there was a line of at least seven people, maybe more. finally they brought over another associate,. She was very friendly and I enjoyed chatting with her while she was ringing me up. I would not say my experience is bad one, I am a frequent Shopper at Victoria's Secret, and even have an angels card, but I do think it is ridiculous that there was no associate there when I needed them and that I had to crawl under a door to try on my items. Overall it was an okay experience

Tristan Zdenahlik: I came here for a gift for my wife and was immediately greeted by Hana and Farrah. They gave me great service and really understood what I was looking for. It was a little busy but I didn’t feel rushed at all when it came to suggestions. When I was shopping on my own I still was able to ask questions and either one of them would help immediately! Overall outstanding service. I highly recommend shopping here for your wives!

Lamar Taylor: My wife and Sister love the pink sweatsuits! They were on sale for half off last week for the holidays.

Mildred Godwin: This store is just outstanding. The selection of clothes (especially lingerie) is great. All the staff is extremely helpful and professional - every time when I'm looking for something, I could ask for help and receive quick assist. I'm often visiting this place and I like it so much.

Meia Harris: What a negative customer service experience I had at this location, especially when compared to the amazing ladies at the Fair Oaks location. I went on a dead weekday night- there were maybe 10 customers including myself on the VS level. When I entered the store there was one employee at a podium of sorts and 2 more employees behind her that were leaning on a display talking to each other. Not one of them looked at me or greeted me. I said hello first and got no response. In what world is this acceptable? The entire duration of my visit not one employee approached me. Instead they stood around talking amongst themselves. At least the woman at the register who checked out my items was kind. If you want to feel welcomed, have employees explain promotions and be eager to help you, please by all means go to the Fair Oaks Mall location. Don't waste your time here.

Sonika Patney: Jasmine the store manager was amazing. She was so helpful, kind and patience. She made the process a smooth transactions. I really appreciate her.

Quinn V: I really dislike how this store doesn't have a waiting area for men while their partners are trying on bras. I have knee problems and had to stand and wait (and constantly be in other women's ways of products behind me) for 45 minutes during my wife's fitting.

Nizar Farsakh: Nice new collection with a wide variety of styles and colors. It's a shame though that they carry far less cotton options than they used to. We always shopped at Victoria's Secret because of the quality of cotton they use in under garments and PJs. It used to be even better than Hanes and Calvin Klein but I guess they're catering to the customers seeking the sexy element of their brand rather than quality and comfort. We also noticed that the last few batches of under garments we bought since last year ripped at the seams or got holes within 4 or 5 washes max. Again, they used to make them much better a few years ago. Always sad when such brand names sacrifice quality for profit margins. It makes them about their shareholders rather than their customers.

Yessika Vigil: I been there with my friend, I convinced her to apply for the car but was terrible idea they took more than 30 minutes with the process, I never had a badly experience like that. They made me feel bad for my friend cuz was my fault to convince her with that thing and the crazy part was the manager did not apologize for it, she reacted as if she did not care.

Bing.: Sale was good that weekend but they didn't have enough people behind the counter. The lines were long!!!

Becky Armstrong: AMBER IS AN ANGEL (the bra fitter in the changing room!) What a great experience to work with somebody who has 16+ years in the bra fitting industry. She nailed my true cup size just by looking at me and they are different sizes. She helped me figure out the best bras for my pandemic body and got me out of sports bras.

Chinita Afua Richardson: A girl’s best friend at Valentine’s Day. Thank you honey for a sweetheart day. Everyday is Valentine’s Day with you. You Say it all the time.

Kelly Clark: Nice workers. Came in 20 minutes before closed and they were patient with helping my daughters find what they need while giving us time to think if we wanted to purchase. Good experience for me.

Claudia Ahwireng: Good customer service. The workers are very friendly and helpful.

Kiyanna Jackson: Store manager, Gayle I believe? She is AMAZING! I had a great experience with her. She found me the perfect bras for my size. Give her a raise! She made me feel so comfortable

Jacob Wernicke: About the only issue I have is that this is one of the smaller stores, so it feels very cluttered and stock is hit and miss.

Ema Reskoska: Awful service. Asked for a tester of the advertised perfume and was given the run around for 10 minutes before I decided to leave.

Dawn Martinez: The ladies that work at this location are always very friendly and helpful..

Cindy Shell Goodman: They have great sales and great customers service

Arh Rustle: Went there a couple weeks ago. Customer service was absolutely horrible. I was looking over the clearance items up front and before I had a chance to grab what I wanted two employees stopped me. I was not allowed to look through these items because she "spent too much time organizing it for someone to come mess it up." She asked was there anything in particular I was looking for. My reply was, that's okay as I walked away. I went to the front register to check out. Some other rude comments were made by staff which I ignored. I regret buying the items I picked up and went home and made a larger purchase online. I'm not sure if they were all having a bad day but that was exceptionally rude.

Philip Amankwa: They had everything I needed for my valentine gift. Nice place with excellent customer satisfaction. Nice people

deborah: Everyone was pleasant and they have hand sanitizer. They also have a good sale today

Miss Estell: The employees were so helpful! There is always a great sale happening.

Joelle Stewart: Lots of inventory at this store. Upon entry they asked if I had been measured recently and I had not so they went ahead and measured. I came in looking for a strapless bra and they immediately got me a fitting room with two choices. I was in and out super quick.

Katie Goodchild: Helpful staff. I just wish they had sales in store more often.

P. Gomez: This is one of my daughter's favorite shopping places. I think the great quality in their products have been maintain over the years. They got me and now another generation in love with anything they offer. The girls are always lovely and helpful.

Robert Burroughs: Great space! Nice items for my Daughter. A little pricey, but good quality and my daughter loves the stuff in there. She bought some X-mas sprays for her teachers. Good price on sale for $5.95. can't beat that.

Sabata Dupuch: Although I like Victoria Secrets on certain items, however allot of their clothing products are mediocre, no durability at all. For those of us with allot of chest the braws doesn't help at all. Underwear poorly made using cheap products which probably all comes from China. I'm done with cheap clothing and labor stores that does business with China. Not worth my time or money.

M parkle: I was wowed! The staff was attentive and knowledgeable. They took my measurements and guided to the items that suited me. I lost some weight and didn't know my size. I also over heard Christy helping another customer with the same helpfulness she gave me. She has a good eye and her judgement was dead on. This was my first time purchasing Victoria's secret in a long time but it was very worth it!