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1. TUMI Store - City Center - Washington
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5
25 reviews
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Address: 1051 H St NW Suite 208, Washington, DC 20005
Schedule: Closed ⋅ Opens 10AM
Telephone: (202) 289-5208
Business type: Luggage store
Sam Goldmsmith: High quality products. Got a great backpack for travel this summer. Salespeople are knowledgeable and friendly.
Ms Jacquise: I called over the phone to get my bag engraved and Darnell was extremely knowledgeable about my service! He was able to engrave my bag beautifully and offered the best customer service I’ve received in a long time. His professionalism will not go unnoticed as he upheld the quality of TUMIs standards. He is an exceptional manager and TUMI representative! I love my bag!! Thank you.
Johanna: Outstanding customer service! They replaced my 3 damaged texture coated canvas items with their ballistic nylon equivalents right then and there. I will be doing all of my Tumi shopping exclusively at this location from now on.
Jesse Cantrill: Sells Tumi products at full retail price. Plus DC sales tax. Not for the faint of heart.
Diego Herrera García: Just went to the Union Station store. Luggage is nice but overpriced and I had to deal with an extremely rude salesman.
Chris Harrison: Awesome management/customer service. They treat you like you would treat you.
Meg Smith: Central location. Service is friendly and solicitous. Shopping and repairs are a breeze.
Timo Kilpeläinen: Friendly staff and good location for all TUMI users.
Naïde Obiang: Good store. Good customer service
2. Bounce Luggage Storage - Near White House - Washington
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5
17 reviews
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Address: 1959 E St NW, Washington, DC 20052
Schedule: Closed ⋅ Opens 10AM
Telephone: (312) 584-8229
Business type: Luggage store
Cami Jo: Staff was incredibly helpful. Process was quick and painless. Incredibly convenient when traveling and wanting to explore without lugging your belongings with you.
Savannah Irsik: Everyone was very friendly and our bags were safe while we explored the city. Thanks Bounce for a wonderful experience!
Cameron Rementer: Quick service, friendly staff. Was able to walk from Union Station.
Jill Stahl Tyler: Space was great, people kind and prompt. Location is just a LONG walk from the nearest Metro.
Fernanda Menocci: Easy to use, impeccable service and perfect location. Strongly recommend!
Ryan Celestin: Easy convenient and friendly
Landa Barrios: Great location and great service.
Matt Sickon: Outstanding service!!!
3. TUMI Store - Ronald Reagan Washington National Airport (DCA) - Arlington
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4.9
1 reviews
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Address: 1 Aviation Cir, Washington, DC 20001
Schedule: Open ⋅ Closes 6PM
Telephone: (703) 414-0025
Business type: Luggage store
Utsav: Good selection
4. Samsonite - Fort Washington
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5
58 reviews
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Address: 6800 Oxon Hill Rd Suite 863, Oxon Hill, MD 20745
Schedule: Closed ⋅ Opens 10AM
Telephone: (301) 839-4076
Business type: Luggage store
Nu S: Great luggage store with excellent customer service and 10 year warranty! They are practicing social distancing and have hand sanitizer. It was a very good, quick and efficient experience.
Kyle D: Avoid this shop and instead order on Samsonite.com. They have the exact same product at even better prices with free shipping. I got luggage on “sale” here to go home and find on their site they are charging $10 less. Had to go back in to price adjust (which took 30 full minutes because they couldn’t figure out how to do it). Save your time and shop online first. Also store feels very run down and 1997.
Theodore Thomas: Very nice selection and personnel very friendly and knowledgeable. Cindy was very helpful. Although I recently made a purchase of luggage, if I buy some as a gift I will check with them first for the best value for my dollars.
Anisah Ahmed: Lady working there alone was super rude. There was only one other customer there besides us. Not willing to help. She was showing attitude when we were just asking a simple question. You can find better deals online. Don’t bother going here.
Cheryl Hammond Hopewell: Attendant was very friendly and helpful. Sale was okay but we had a coupon that helped.
A King: Enjoyed shopping at samonsite Jackie was helpful and kind showed me many. different types of luggage I chose the freeform very happy with my choice☺
Taiwo Adeniyi: I had an excellent customer service experience
Irvin Hopewell: No problem finding a parking space or a bargain either.
5. TW Luggage & Leather Goods - Montgomery County
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4.7
27 reviews
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Address: 4934 Hampden Ln, Bethesda, MD 20814
Schedule: Closed ⋅ Opens 10AM
Telephone: (202) 237-8949
Business type: Luggage store
A- Ha: The owner is very friendly and prompt. He quickly repairs luggage and is always pleasant. The store has a great selection and the owner is highly knowledgable in each items features. Highly recommend!
CA: My first visit here and I’m so glad I chose this place to repair my luggage wheels. I was researching prices for a luggage wheel that ripped off from checking it at the airport. Most places were charging my ridiculous amounts ($45-$55!!!) but Chad only charged $29. Repair was quick and done the next day. Thanks Chad!!!
Charles Lowery: Chad, the owner, is always friendly, helpful, and knowledgeable. This is the best luggage shop in the DMV!!!
Jennifer Alpert: This place is a hidden treasure. There is a large inventory and selection of well-made luggage and other travel supplies at reasonable prices. Chad is very knowledgeable about every piece of luggage he sells and he is very kind/patient. He provided me with options I had not previously considered, which ended up solving my luggage needs better than I expected. Thanks for your help!
John Myers: Amazing service. Great little store jam-packed with all kinds of travel goodies. Highly recommend!
Brian C: Very knowledgeable friendly staff. A little more costly than the internet but they make up for it in the service. Worth the time for a visit.
Frances Maane: They are so helpful and will repair broken zippers. Always have a large selection and they are knowledgeable.
Tammy Berman: Wonderful selection and they were so knowledgeable about there various suitcases. Was also able to buy a wonderful gift of lots of travel accessories. Such a good gift! Prices are very good. Will definitely go there again.
Claire Simon: This is such a great store! The owner is so nice and gives great advice! I got a backpack from there and so love it. So many brands and styles.
6. Filson - Washington
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4.7
56 reviews
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Address: 1631 14th St NW, Washington, DC 20009
Schedule: Closed ⋅ Opens 11AM
Telephone: (202) 759-9570
Business type: Luggage store
Autumn Boyd: We always love our visits into to Filson. Christina was extremely helpful and assisted me in finding the right fit and style of clothing.
Mike Wolff: Popped in today to see the Filson story at first hand. Very friendly and knowledgeable customer service team who explained some of the history, shared some stories and made me feel very welcome. Really liked their products and I will be back soon with my wife to pick some pieces up. Great work!
Allie Benedetti: Beautiful store, great quality clothing, very pricey. Sales team is so nice and knowledgeable, they are definitely chatty and do like ask you every few minutes how you’re doing - we were asked 4 times in the span of 10 minutes if we needed a dressing room lol, I appreciated the customer service although it was slightly overbearing.
Jack Palmer: Drove over from Baltimore specifically to visit the store. Excellent,friendly staff, and small but well stocked store. Wanted to try on the Running Wolf sweater. Extremely dense heavy wool sweater that would keep you warm in the coldest of conditions. Have bought from Filson for at least twenty years now, and happy to say, they continue to maintain their quality.
Diane Schulz: This is the most fun store. I knew what I wanted and thought I would be in and out. I was offered a Saturday Moscow Mule upon entering and greeted by a personal shopper. She showed me around and then backed off while I enjoyed the space. The comfortable couches and sunny space give time to contemplate all the goodies you want to buy. Have loved the product for years but really love the store.
Kenneth Kilgour: For those of us of a certain age, Filson is now what that Maine retailer with the iconic hunting shoes used to be. Not all of their goods are made in the US, but most are. The quality is unfailing. And the folks at the DC store are knowledgeable and personal. This is one of the few brick and mortar stores I still shop at.
7. TUMI Outlet Store - Outlets at National Harbor - Fort Washington
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4.3
31 reviews
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Address: 6800 Oxon Hill Rd Suite#840, Oxon Hill, MD 20745
Schedule: Closed ⋅ Opens 11AM
Telephone: (301) 567-0576
Business type: Luggage store
Mark Dunkum: Tumi has great luggage and you can get it for less at the outlet.
Andrew Williams: Rosalind was wonderful and thorough in helping me find a new makeup bag for my girlfriend. Very satisfied with her service and the bag!
Mohammad Shawket: Very high quality bagsPrices are bit expensive though
Veronica McCoy: this visit I had great service! Found out the warranty which the salesman did not mention when I went in there for my holiday shopping.
Jeremy Burge: The staff is not very friendly. I would rather shop at other places
Saleh Alghsoon: The staff are really helpful.The prices are cheaper than regular by 20-50 %
Nina: Great place to get tumi with great price
Nurseb430 Gorham: The staff is very knowledgeable.
Jeff Tong: Just ok
8. TUMI Store - Pentagon City - Arlington
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5
10 reviews
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Address: 1100 S Hayes St Space R11 - C, Arlington, VA 22202
Schedule: Closed ⋅ Opens 11AM
Telephone: (703) 413-8170
Business type: Luggage store
Jeff Baker: Excellent selection at this DC location. Helpful and friendly staff.
Sean Warr: Kelvin is always my go to. Knocks out every question you throw at him. Excellent salesman.
Kim Kell: Super friendly staff rivaled only by a superb product line!
KT Haskins: Very helpful. Visit was quick. Got what I needed/wanted!
Robert Decker: Great store
9. TUMI Store - Tysons Galleria - Fairfax County
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4.5
24 reviews
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Address: 180G International Dr, McLean, VA 22102
Schedule: Closed ⋅ Opens 11AM
Telephone: (703) 448-8864
Business type: Luggage store
Mark Winkler: Keisha was working with multiple customers in the store and went above and beyond to print out monogram labels for my Tumi gear. I was only in the store for 10min but she deserves recognition for customer satisfaction she delivered.
Katze Love: Staff were really nice.
Charlie Long: Yikes. I travel internationally frequently for work and own both Rimowa and Tumi products. Both company’s have a high price point but there’s an understanding that you’re paying a premium for a good product as well as top level customer service and support. I purchased a ~$1,000 Tumi checked bag to transport electronics for my company. Unfortunately the bag was a bit small for my needs and (unused) I brought it to the Tyson’s TUMI for a return with my receipt after ten days. I’ve worked with one of the managers at this location twice (once on a separate issue) and the level of service is an absolute disgrace. All of the sales associates are totally pleasant, but it’s inconsequential when the GM is a bottleneck on any serious help you need. In this case, the TUMI associate spoke at length about the no questions asked, thirty day return policy. She failed to mention that the small, easily removable leather “monogram” voided any return policy. I only plenty of TUMI products with “monograms” and the exchange process is as simple as peeling off the leather stamp and affixing a new one with the 3M adhesive. I have a few blanks so I ended up peeling off stamp and putting on a new one to return it to another store. It’s insulting that a luxury goods company like TUMI is as inflexible as a bootleg Samsonite dealer. If it was an embroidered or permanent monogram I’d completely understand, but not when you intentionally make a modular customization. Waste of a few hours and $30 in transport. I’d specifically recommend avoiding this store if you still have intentions of buying TUMI products. I won’t be doing business with the company again.
Al Ectric: Very pricey and way overrated suite cases and travel accessories. You really have to be pooping money to consider these crazy prices for some piece of luggage .
FASear375 fullauto: Very high quality products, the items are pricey, but they are well worth it.
Toni Carey: Ask for Kesha! She was super knowledgeable and helped me find the perfect bag!
MJ Kim: High quality bags and High quality customer service ;)
Lohania: These are top of the line bags...sweet
Ajay Kumar: Friendly staff. Double check your card transaction if you are an international customer.
10. TUMI Store - Montgomery Mall - North Bethesda
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3.7
18 reviews
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Address: 7101 Democracy Blvd, Bethesda, MD 20817
Schedule: Closed ⋅ Opens 10AM
Telephone: (301) 365-3692
Business type: Luggage store
Barton Kaplan: I went in to see about repairing the handle on my bag. They were able to replace it with a new handle on the spot at no extra charge. Great service!
LeAngela: Excellent customer service. I had piece of luggage w/ zipper in need of repair b4 a trip. Took it by store Joe fixed it. In less than 10 mins.
M.R.: I purchased a $900 piece of luggage just for it to have the zipper break the next day. They offered to replace it but do nothing to compensate me for the inconvenience of having their “great quality” merchandise break after literally 24 hours and not even taking it on a plane yet. The options that they gave me were for me to repair the zipper myself or to ship it back to them and wait a week for a new bag (not an option as I have a trip coming up). Both of these cause me an inconvenience due to their faulty product. Completely unacceptable service from a “luxury” brand.
Khalid Usmani: Very aggressive salespersons here. Was just trying to casually shop and felt very pressured.
Kat R: Nice store and great product. Good staff too.
Olori Olusola AdedoyinAlao: Good quality but very exciting
Luiz Maia: Great products
11. TUMI Store - Washington Dulles International Airport - Loudoun County
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5
4 reviews
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Address: Concourse B Gate B51, Dulles, VA 20166
Schedule: Open ⋅ Closes 5PM
Telephone: (703) 996-0737
Business type: Luggage store
Alexander Hilario: Great service and they can monogram items
12. Expert Shoe and Luggage Repair (Orthopedic Lab) - Washington
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4.4
80 reviews
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Address: 3808 Northampton St NW, Washington, DC 20015
Schedule: Opens soon ⋅ 9AM
Telephone: (202) 362-6681
Business type: Luggage repair service
lyn blatch: Cannot say enough good things about this place. I took in some boots and asked to have the toe cut out as I was in great pain. The results were just terrific. People tell me they love my boots:). So I took in two more pair and they also look great. Cannot believe how wonderful my feet feel!! I am so grateful.
Response: Thanks for your review we added 15% off your next repair visit. We look forward t repairing for your again.
Antony Evans: I never once said or acted like a loved the job done to this purse. After receiving the item back with pure disappointment with it being very crooked at the top and uneven I had no choice but to except the work that had been done to it nothing could be changed at that point. When I Initially brought the damaged purse to you guys the owner was demanding and slightly aggressive upon my request. The woman in there was very helpful and was the only reason I went ahead and did business with you all. Never again. And I would never recommend it to anyone else. I’d like to have a refund and you all can keep this purse because it looked better ripped up and broken then how it looks now. There also some sort of oil stains on the back of the purse referenced in the 3rd photo attached.
Response: Good Morning, Antony Can you let us know what the problems is why you rated us a 1 star without review? I have you in our system you drop off a very small suede green purse July 16th the purse was ripped bad. We repaired it with new suede and made the cover for the purse. You picked it up July 30th 3:30pm from the owner. He showed it to you and you stated as showed in our footage you loved the work. You thanked us and left happy. We understand we can't please everyone but we do try our best. We Understand if you got home and had a change of heart. Thanks for your business have a good day. If something went wrong with the purse please bring it back so we can make it at your satisfaction.
K Munir: I have patronized Expert Shoe Repair for at least 15 years. The proprietor, Mr.Joe, and his staff, are exceptional craftsmen (shoe dyeing, repairs, etc.). I purchase high quality expensive shoes and only trust Expert Shoe and Luggage Repair to perform work on them. I am always pleased and never disappointed.
Response: Thanks Mr. Munir for your continue support and business. We have added 15% on your account for your next repairs.
CJ “Hefe” Flood: Positive: Professionalism, Quality, Responsiveness, ValueHe did an amazing job on my wife’s old bag. Just in time for Christmas.. Fast and Great work!!
Response: Thanks CJ I added 15% on your account for the review.
Judith Henderson: I was about to throw out these boots, but wanted to see if they could be “rehabilitated”. I have a very wide foot and have great difficulty in finding extra wide, moderately attractive footwear. Joe, Tina and their team not only saved this pair but restored them to look like new. very happy feet!
Response: Thanks for the review we added 15% off your next repair
Miriam Soliman: This place is AMAZING!!! I brought them 2 pairs of boots and the heels were worn out to the wood part and the front was frayed. 3 days later I receive an email that my boots are ready and they looked brand New! Honestly they deserve more than 5 stars, the service, work and price was all fantastic, I will be dropping off all of my shoes.
Response: Good Morning Miriam thanks so much we appreciate your business and please note you have a 15% discount off your next repair on your account. Have a wonderful holiday. Tina T, Store Manager
debra nicholas: Critical: ProfessionalismI have been a customer for over 35 years. Was fond of owner and his father and happy totally with the results. The customer service they hired is consistently hostile with an attitude. I don’t think they are represented well.
Response: Thanks for your review sorry you feel that way. Our customer service is very important to us. Our store manager/counter lady is very friendly and hopefully to all customers for over 7 years now. We understand everyone has opinions we will make sure moving forward you are helped by the owner (Joe) only. Have a great day and happy holidays to you and yours.
Bruce Truitt: The repairs to my baseball cleats, luggage, and wallet were done expertly, quickly, and thoroughly, and the customer service was tremendous. They did a fabulous restoration job on an 80-year-old alligator bifold coat pocket wallet that belong to my father. It was split and falling apart but they breathed new life into it. See the photos!!!
Response: Thanks for the review and your business. I add 15% off each item for repair on your account.
13. Hermès - Washington
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3.3
164 reviews
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Address: 944 Palmer Alley NW, Washington, DC 20001
Schedule: Closed ⋅ Opens 10AM
Telephone: (202) 789-4341
Business type: Leather goods store
kimmie Finlen: We had wonderful experiences shopping at this Hermes store on both of our recent visits. Everyone was professional, nice and friendly there, including the security guard. We were greeted by the store manager and he later introduced us to an SA, both of the SA and himself were wonderful so I really do not get all of the negative reviews here. But come to visit so you can judge for yourself😊.
ma la: Yesterday, I passed by and tried to get two extra holes for two belts because of length. A young lady with black jacket was very nice. And she quickly took the tools box and done quickly in mins. It saved me hours of parking fee 17$/h in DC downtown without letting me waiting for hours. She also friendly remind me not to forget the buckle. I am so appreciated her professional, kind and nice assistance. Now I can use the belts after I bought almost one year. Great thanks.
Saran Moon: I had a very very bad experience. I’m really disappointed!!! 6/14/2022 It was my first time in this store and African American male shopping assistant came to me and he was in a bad mood, he didn’t help me to choose a right size on my foot and just kept telling me they’re closing soon (told me almost 3,4 times)………….Then I was tried click H bracelet he just told me you’re PM. Actually PM was too tight on me and even it didn’t move. So I asked size GM to try on and how to unlock and lock he didn’t tell me! I asked few questions but he was quite!!! Only one answer was about the bracelet’s price but he said it’s $700. Really??? It’s not $700, it’s $660. He lied or don’t know the price? It seemed he didn’t want me to try on. When I was paying my purchase there was African American lady who didn’t ask me to create an account for them. The next day I have to go back to the store to change size up. Same guy came to me and no greetings! I said I need half size up. He brought the new one but didn’t give it to me just tied the box and put them in a bag. He didn’t ask me to try on. He said nobody tried on before and they’re brand new unopened box. So I trust him there is no issue. After I got home when I opened the box he gave me different sizes. Omg really?????? So already opened box and mixed sizes. So he lied again about unopened box…………..I had to go back store again and change it again. After they changed my shoes but they didn’t scan them and didn’t give me the new receipt. I faced 3,4 shopping assistant but they all seemed annoyed. They don’t like what they do. I never had this kind of experience before any other luxury stores. There is no greetings no apologize. No body said sorry! Spent lots of time, money and got full of stress. Hermes needs to take an action to this store Washington DC! Only one man was great who’s host or door man.
Alison Bowder: I’ve been shopping at Hermes Washington for more than 17 years. I’ve always loved the brand, even when my budget was tighter. Regardless of what I spent, the staff always made me feel very welcome. I’ve worked with many SAs over the years and Graham has been the absolute best of them all. He has a passion for the brand and is incredibly knowledgeable on the brand’s history. He’s attentive, patient, responsive, and kind. If you make it to the store, ask for Graham, he’ll be sure to look after you too.
K Min: Excellent customer service. Ordered online and picked it up from this store. No appointment was required and the pickup process was easy and prompt. Employees were kind, too. The store is located in the heart of beautiful CityCenter, so it is a plus!
Yolanda Davis: The experience was disappointing @ city center I was very excited to finally get my twilly & clickH as I’ve read up on having profile first b4 go for a purse. Once n the SA appeared to be in a bad mood, offered no input, had to ask for assistance removing my existing yurman braclet. Why was that a thing, she didn’t even attempt to create an account until I questioned, then replied oh didn’t know you wanted an account, I stood in line an hr and 1k don’t qualify to get my info? another guy seemed annoyed when I asked a simple question. Neck rolls-shaking head. Save your time and money. The nerve of them.
14. Macy's - Washington
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4.2
3524 reviews
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Address: 1201 G St NW, Washington, DC 20005
Schedule: Closed ⋅ Opens 10AM
Telephone: (202) 628-6661
Business type: Department store
Muniba Khan: Stopped by from out of town since the weather ended up being a lot colder than expected. We were able to find some winter wear for a reasonable price, although I wish they had a wider selection of warm coats and some gloves for these cold fronts. Everyone that helped us was super great and friendly!
Jacqueline Francis: I went with my daughter to return a sport jacket and to look around for any new items. My daughter met her former coworker who was kind enough to assist with her return. The experience painless and without incident. After the return, we made our to the children department. My daughter wanted to see if there anything new out for babies 18-24 months. There were some times, but nothing much that caught her. My grandson did grab a footsie pajama and my daughter saw a cute pair of sneakers and a tee shirt. Very cute 😍! The checkout rep was very friendly, and he was the manager. Overall, a great experince🙏🙏🙏
Mike Sackie: It used to be a really good place to shop at but now the customer service just inst there and. Either is the clothes where did it all go? Hopefully one day it will come back 🙏 thanks for ever seeking new styles
Cherisse Pais: This store is a disaster. None of the suitcases had prices on them, so I had to hunt down a cashier to find out how much one was, who was MASK-LESS the entire time, not to mention completely incompetent. She ended up charging me when all I wanted was a price check. And then she tried to talk me out of processing a refund, insisting that is was a good deal (it wasn’t). Absolutely not worth going here! It’s gone so far downhill.
15. Louis Vuitton Washington DC CityCenter - Washington
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3.5
227 reviews
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Address: 943 Palmer Alley NW Suite 307 Suite 307, Washington, DC 20001
Schedule: Closed ⋅ Opens 10AM
Telephone: (202) 774-2519
Business type: Leather goods store
R Al-Dulaimi: I like this location way better than the one at Tysons galleria. The sales associates here go went above and beyond to make my experience a great one, every time. It is very organized and the lines moves in a timely manner.
Princess: This location has really bad customer service from the manager right down to the sales person. It’s clear that the sales people make commission. Once the sales e person found out I was there to pick up an order. His attitude changed completely. My order was not prepared nor completed. The manager specifically told me that due to human error, it could not be refund if an error was made. For the amount of money one spends at this business, the customer service should be better. I will post a more in depth review soon. I don’t usually do reviews but this experience was horrible!
Samantha Assaf: I wish I could give this zero stars I would it was my first time going to this Louis store at the DC Center with my mom and the service was horrible. We waited outside I gave the girl my name and was told someone will help us when we enter the store. We entered the store walking around for quite a bit and got no help whatsoever. I went over to the shoes and saw three associates on the side just gossiping, not even asking if I needed any help with my size whatsoever. My mom and I will not return to this store, go to Tysons instead. I had better service when I visited Paris.
trevor otts: Service here is pretty awful. The culture within the store fosters an environment where most of the sales people are rude. Avoid this location you have been warned there service is the equivalent of being in a crowded Walmart
Sara Al A.: I had a very positive experience shopping at this branch because of Atsuko. I didn’t make a purchase during my initial visit because I wanted to take some time to think about it. I didn’t feel pressured or bad for it (something I often encounter at other stores). I passed by the next day requesting for Atsuko and she assisted me greatly! We had fun conversations with her too, which added to my experience at the store.
Saja Wagle: I don’t know who needs to hear this but .... This store is not where you wanna go to spend significant Amount of money for luxury ! I have been shopping in designer stores since I was 16 & I never had a store that gave me this much of a bad Experience until I visited this one ! I’m a New York native but I happened to be in DC To visit family. I took my sister to this LV store to get her first bag from them because she was never really interested in anything designer, she used to buy me everything but never gotten her stuff. So we get to this place it was a Sunday so Parking was convenient , we wait outside for about 30-40 mins to Enter the store & put in hand sanitizer. As we enter I see the store is REALLY SMALL & we were placed with a sales rep who was OK (no greets no laughs and definitely no champagne/ drink.... not the best ). As my sister was showing her pictures of the bag she liked from the website but 9/10 bags was not available in stores! So I got bored and stated walking Around to see if had more bags in display so I can show my sister (keep in mind I have a N95 mask) but Some low class dude that works there said really rudely ( can you go back to the representative you are working with, we can show you anything els later ) in a really rude was as possible. first of all, I get it it’s the pandemic but you have about 5 people in the store , every one has a mask onn, and last the way you told me to go back REALLY Offended me. This tough guy who I think is the manager there works in this little store that has no inventory wants me to stay in one place to look at his face ? After he said that to me in a really really rude manner I felt really Furious, I wanted to curse him out but I didn’t because I was with my sister ! So my sister purchased her bag which was about 22 hundred and had it shipped to her house. we went on about our life until we came over another The bad experience! The bag got delivered to a complete wrong address how do you mess up on such things ? It’s not my sister that put in the wrong address, we had triple checked it before we gave them our info! The bag was supposed to arrive in Maryland but it ended up in New Jersey. This is really really pathetic ! And to put a cherry of top of this bad experience we can’t call customer service Regarding Instore order and if we call this store they won’t pick up. This message is for LVMH I was a big fan of all of your brands but after this experience I have no hopes of doing business and working with you in the future ! Sincerely Wagle
16. Kate Spade - Washington
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4.2
30 reviews
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Address: 994 Palmer Alley NW, Washington, DC 20001
Schedule: Closed ⋅ Opens 10AM
Telephone: (202) 408-7598
Business type: Fashion accessories store
Kamelia Kilawan: Wonderful staff and friendly, kind service.
Tiffany Ingram: Jerusa at the Center City store was AMAZING! She went above and beyond to provide great customer service when I bought a bag for my best friends birthday! She even ship the item to my friend so she could have her present by her birthday!
John Neace: Wife love city center Kate spade. Always great staff. Clean cool and convenient.
Kaitlyn Herbst: Visited this store a bit ago. The employee made it a point to walk around us, and continue to talk to her friends quite loudly...after they left, she stood near by, watching us. I smiled at her, but she continued to glare then turned around. Would have bought several things if not for this experience...will not recommend to anyone who finds rudeness as awful as this.
Nicholas Evanish: Went here while on a work trip for the week, all the of women were very helpful in me picking up a gift for my wife. Great job by the staff!
Segajunkie “Segajunkie”: Amazing store with excellent customer service.
Jasmine H: Nicr color coding with the purses and clothes. Seemed like the staff was following me around the store. Thats one of my petpeeves assumption
Nick Whetzel: Beautiful shop, very friendly staff
Gabby Johnson: Beautiful shop with a friendly staff!
17. Target - Washington
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3.6
777 reviews
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Address: 3100 14th St NW Ste 201, Washington, DC 20010
Schedule: Open ⋅ Closes 10PM
Telephone: (202) 777-3773
Business type: Department store
Chaturbhuj bhojwani: Very nice and clean store parking available in the basement, Only problem always low on the food inventor and produce and grocery.
Cliodhna MacFadden: We purchased the Element 65” TV, and after 3 days the backlight broke. We tried everything to fix it. Without a box or receipt in hand, we brought it back to see what may be possible to do. Associates TK, Nicole S, and Anton were able to use the debit card used to purchase to look up my receipt to get our return sorted. We so appreciate them going truly above and beyond to show us their compassion and excellent customer service.
Jasmine Thomas: Mobile Tech Has A Rude Raspy Voice Lady Working There. Ms.Kathy Is Extremely Unprofessional & Doesn’t Know What She Is Talking About. She Lied & Told Me That An AT&T Phone Was Unlocked. The Phone Wasn’t Unlocked & I Was Trapped In A Contract. I Explained To Her That I Wanted A Unlocked Phone & She Insisted On Telling Me The Phone I Bought Full Price Was Unlocked, Yet I’m Getting Stuff In My Email Saying I Have A Contract That I Have To Pay Off My Phone. Her Attitude Is Stank & She Never Has Her Mask Up On Her Face. Columbia Heights Target Do Better, Her and Her Unprofessional Ways Are Bringing Your Company Down Tremendously. I Will Be Reaching Out To Corporate!
Shayna Deverman: Dirty, unorganized, extremely low stock on everything. Items thrown everywhere, picked over. Shoe isle was a disgrace. Nice they have an “Ulta”, but very limited items. Took me several minutes to figure out where body wash was. Haircare, travel, makeup is all grouped together in the front/middle-like typical but body wash/deodorant was clear on the end of the store. Terrible flow. All that looking and they had very limited washes! Men’s selection had more to choose from. Went in there with a very basic list and got one thing on it… my nearest Walgreens was more helpful…disappointing since I love me a Target trip. I won’t be back to this one.
Adah Deveaux: This review is for the starbucks within target. My drinks were great but a little of a wait. The actual target was customary.
Thomas Nali: NO PARKING VALIDATION Poor inventory. This is on a regular old Monday. I asked for the product I was looking for, they checked in the back, and said it was too hard to get to and another employee would work on it, but they don’t know how long it will be. This was at almost noon. Look at how few dairy products are on the shelf. Staff continued to prove unhelpful. I asked four different employees where a type of product was and they each told me to find someone who worked in that dept. OR they just told me they “probably don’t have it” WITHOUT even looking or bothering to find where it should be!! They tried to walk off but I said I am not satisfied until we find the shelf where it should be, and I’ve been looking for fifteen minutes. Took all of that to get some help finding one little thing.
Sade Wilson: I was shopping today at the Washington D.C target store and was purchasing gift for my family I found some nice things and for a really good price. I went to check out and the items were ringing up different from what the price was upstairs I explained to the cashier he called for a manager. The manager name tiffany came and refuse to change the price the for two of the items but change it for the other too items. I continue checking out because I didn’t want to wait to long after I was done checking out I went upstairs to take pictures to show the manger she still refuse and walk away.
Donna Walker: Buyers we aware the prices in Target are going up every week and its terrible and make sure you know the prices of your items because the shelf price and the register price can be different at times. Security was following me for no reason so I had t let him know you are following the wrong person. I catch more people stealing at Target and I do not work there. Also, some of the employees are so rude. I will be recording my conversations with the employees when I need to ask for help as proof of how rude some of them can be.
18. Target - Washington
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3.3
108 reviews
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Address: 1515 New York Ave NE, Washington, DC 20002
Schedule: Open ⋅ Closes 9PM
Telephone: (202) 914-2396
Business type: Department store
Sassy Sauce: This store opened a couple years ago and it’s always nice and clean. The day I went after work the store must have just received a truck because there were boxes of product on most of the aisles. But this store is generally very clean and organized. This isn’t a normal sized target though, it’s definitely smaller and has more of a convenient store type feel. But all of the normal Target staples are still there. There is parking under the store and it’s accessible using the escalators or elevator. There is a Starbucks as well. It’s a great store to visit!
Amreen Shafiuddin: poorly managed target.. no one knew answers for anything. customer service was poor. stocking issues in all the aisles. boxes everywhere.. the food items especially bread section don’t have best before stickers on them. when questioned, they just saw each other faces. poorly managed.
Mysiki X Valentine: Whoa! Let me begin on a positive. There is a cashier (older Black woman) Joan, who is the most pleasant staff worker. However, the younger staff can often be found tucked away on phones, having side conversation and etc..so finding help is always difficult. In addition, the customer service could never be described as friendly. But it does not end there, this is one of the worst Target’s I’ve ever went shopping. The store shelves stay empty. I recently order Beats headphones online for pick-up, I was emailed saying my order was ready—but when I got to the store the manager cancelled my order, stating the item was not in the store. Long behold, I walked to the back and there sat 3) pairs of the same item I came to pick-up. Her attitude was out of this world, I couldn’t believe she worked in customer service. No matter what time of the day, the aisles have carts full of products yet to be put away. Makes the store seem chaotic and disorganized. If it’s a quick stop, I’d advise going elsewhere. Looking to do serious shopping, never stop here. To end on a positive the food section is normally well stocked and presented nicely.
Kareem Carter: Lets start by saying I am appreciative of having a Target in this area of DC. The parking facility is safe and well lit, the store was reasonably stocked and clean. My gripe is with the professionalism of the management and the completely ineffective way they run the checkout line. they funneled everyone through one line and when several customers skipped the single line and went straight to the register, they were allowed to do so.....causing frustration to the other customers in the line. This was brought to the lead employees attention and she sarcastically dismissed my frustration. They should really signage up on how the checkout line works!
Erin Truax: I have been to this Target a few times because it is the most convenient for me (and parking is easy) but I always leave feeling very frustrated. There are constantly boxes of inventory waiting to be unpacked that are blocking the aisles and many shelves are often missing product. I have shopped at different times and on different days, but this seems to be on ongoing issue for this location. If you’re able, I recommend a different location.
J Por: Went in for some quick toys for my nieces and nephew. Turned in to their Loss Prevention racially profiling my partner, and followed us around the store the entire time for 60 dollars worth of merchandise, part of which, we had to find an employee to get. We initially went in to make a return, and unfortunately had the idea to shop the last bit of our list. Workers letting people (guy in a blue hoodie was wearing a red shirt so possible employee?) walk around without a mask even though DC has a mandate, and the stores inventory is always in the way. Should have been more concerned following him to give him a mask instead of two people who were in your store less than 25 minutes. Overheard an employee talking about managers asking the team to get tested because of a potential positive employee. Overall, the worst experience I’ve had by far. I’ve been a consistent customer for three years, but no more. This location is best avoided. Trust me.
livingmytruth 2: Joan has the best customer service ever. I came in this location with my 98 year old grandma and she made my grandma feel sooo good and proud and she really has a positive attitude. Thank you for making my grandmother’s shopping experience so pleasant . I will actually make this my home store now because of her pleasant demeanor
Aaron Blackmon: Have you ever wondered what it would be like to go to a Walmart that is all red and has Target signs? Well wait no longer! This will fit the bill. The validated parking is a mess. The store is never stocked but simultaneously stocking everything at once and the lines are NEVER open. I only went there after learning my initial lesson months ago because it’s so close and I wanted to get a few things but even still it wasn’t worth it.
19. Walmart Supercenter - Washington
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3.8
7110 reviews
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Address: 99 H St NW, Washington, DC 20001
Schedule: Open ⋅ Closes 11PM
Telephone: (202) 719-2110
Business type: Department store
Kev- keepingitreal: This Walmart offers Capital City Mambo Sauce, Fruits, Vegetables, Seafood, Poultry, Dairy and all sorts of Household Items. This Walmart needs to improve its Elevator services, only two out three of the elevators are working, it would be nice if they removed one of the elevator and replace it with stairs that lead customers from the parking garage to the street level and to Walmart store level for easy access. The current stairs only give customer access from the street level to Walmart store and no access to the parking garage. This Walmart includes a Pharmacy and free two hours of parking in the parking garage. This store has shopping carts available in the store and in the garage areas.
Aminah Imani: Its conveniently located but not the best Walmart to be in. The customers were loud and the security with large bullet proof vests doesn’t make it a welcoming vibe. Grab your products and head out quick. They do validate parking and leave patience for the slow running elevators. The employees were helpful and efficient. This location isn’t my preference but it gets the job done when in dire need.
Sassy Sauce: Mixed experience with this store. It’s a good location and there is parking available in the underground garage. First 2 hours are free. The store has items locked in a case that I couldn’t understand. For example, women’s underwear and some personal hygiene items. Also, the store wasn’t too crowded while I was there and the associate I asked to help me gave me clear directions as to what aisle the product I needed would on. The parts of the store I visited were clean and the overall shopping experience was ok. No major complaints. Just strange observations about profits being locked behind glass.
C. Zed: Well it exists, that I appreciate. I’ll continue to shop here. The cashiers scan items more than once, has already happened twice for me. The store is small and often too messy. The aisles are narrow, and the carts are way too big for the store. Many items are locked behind cases. Could be a better experience, especially for the closest location to the US Capitol.
Henok Garedew (Henny breezy): There is always problems in this specific Walmart all the timeI don’t recommend it
Van D Peluche: Terrible terrible. Twice I have ordered online groceries and the first time I did not get it until an hour later and the second time I didn’t get it until a day later than the scheduled period. Absolutely awful. Plus no one in any department answers phone calls. And their produce is very poor quality. May as well not even have the grocery delivery service. Will not even notify about orders being held for the next day.
Harriet Saulsbury: Love shopping at Walmart, some of the eorker are rude ask them a question they always say its not my department and walk away. Another thing as many seniors and disable people shopping there on a daily basis you only have maybe 10 electric scooters for the entire store which is a super store but you have maybe only 2 scooters working. You also took away your seating you have in the lobby of the stores where are we supposed to sit and wait on rides and family members to finish shopping?
