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Luggage store
1. TUMI Store - City Center - Washington
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· 25 reviews
1051 H St NW Suite 208, Washington, DC 20005
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Sam Goldmsmith: High quality products. Got a great backpack for travel this summer. Salespeople are knowledgeable and friendly.
Ms Jacquise: I called over the phone to get my bag engraved and Darnell was extremely knowledgeable about my service! He was able to engrave my bag beautifully and offered the best customer service I’ve received in a long time. His professionalism will not go unnoticed as he upheld the quality of TUMIs standards. He is an exceptional manager and TUMI representative! I love my bag!! Thank you.
Johanna: Outstanding customer service! They replaced my 3 damaged texture coated canvas items with their ballistic nylon equivalents right then and there. I will be doing all of my Tumi shopping exclusively at this location from now on.
Jesse Cantrill: Sells Tumi products at full retail price. Plus DC sales tax. Not for the faint of heart.
Chris Harrison: Awesome management/customer service. They treat you like you would treat you.
Meg Smith: Central location. Service is friendly and solicitous. Shopping and repairs are a breeze.
Timo Kilpeläinen: Friendly staff and good location for all TUMI users.
2. Bounce Luggage Storage - Near White House - Washington
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· 17 reviews
1959 E St NW, Washington, DC 20052
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Cami Jo: Staff was incredibly helpful. Process was quick and painless. Incredibly convenient when traveling and wanting to explore without lugging your belongings with you.
Savannah Irsik: Everyone was very friendly and our bags were safe while we explored the city. Thanks Bounce for a wonderful experience!
Cameron Rementer: Quick service, friendly staff. Was able to walk from Union Station.
Jill Stahl Tyler: Space was great, people kind and prompt. Location is just a LONG walk from the nearest Metro.
Fernanda Menocci: Easy to use, impeccable service and perfect location. Strongly recommend!
Ryan Celestin: Easy convenient and friendly
Landa Barrios: Great location and great service.
Matt Sickon: Outstanding service!!!
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Luggage store
3. TUMI Store - Ronald Reagan Washington National Airport (DCA) - Arlington
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· 1 reviews
1 Aviation Cir, Washington, DC 20001
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Utsav: Good selection
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Luggage store
4. Samsonite - Fort Washington
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· 58 reviews
6800 Oxon Hill Rd Suite 863, Oxon Hill, MD 20745
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Nu S: Great luggage store with excellent customer service and 10 year warranty! They are practicing social distancing and have hand sanitizer. It was a very good, quick and efficient experience.
Theodore Thomas: Very nice selection and personnel very friendly and knowledgeable. Cindy was very helpful. Although I recently made a purchase of luggage, if I buy some as a gift I will check with them first for the best value for my dollars.
Cheryl Hammond Hopewell: Attendant was very friendly and helpful. Sale was okay but we had a coupon that helped.
A King: Enjoyed shopping at samonsite Jackie was helpful and kind showed me many. different types of luggage I chose the freeform very happy with my choice☺
Taiwo Adeniyi: I had an excellent customer service experience
Irvin Hopewell: No problem finding a parking space or a bargain either.
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Luggage store
5. TW Luggage & Leather Goods - Montgomery County
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· 27 reviews
4934 Hampden Ln, Bethesda, MD 20814
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A- Ha: The owner is very friendly and prompt. He quickly repairs luggage and is always pleasant. The store has a great selection and the owner is highly knowledgable in each items features. Highly recommend!
CA: My first visit here and I’m so glad I chose this place to repair my luggage wheels. I was researching prices for a luggage wheel that ripped off from checking it at the airport. Most places were charging my ridiculous amounts ($45-$55!!!) but Chad only charged $29. Repair was quick and done the next day. Thanks Chad!!!
Charles Lowery: Chad, the owner, is always friendly, helpful, and knowledgeable. This is the best luggage shop in the DMV!!!
Jennifer Alpert: This place is a hidden treasure. There is a large inventory and selection of well-made luggage and other travel supplies at reasonable prices. Chad is very knowledgeable about every piece of luggage he sells and he is very kind/patient. He provided me with options I had not previously considered, which ended up solving my luggage needs better than I expected. Thanks for your help!
John Myers: Amazing service. Great little store jam-packed with all kinds of travel goodies. Highly recommend!
Brian C: Very knowledgeable friendly staff. A little more costly than the internet but they make up for it in the service. Worth the time for a visit.
Frances Maane: They are so helpful and will repair broken zippers. Always have a large selection and they are knowledgeable.
Tammy Berman: Wonderful selection and they were so knowledgeable about there various suitcases. Was also able to buy a wonderful gift of lots of travel accessories. Such a good gift! Prices are very good. Will definitely go there again.
Claire Simon: This is such a great store! The owner is so nice and gives great advice! I got a backpack from there and so love it. So many brands and styles.
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Luggage store
6. Filson - Washington
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· 56 reviews
1631 14th St NW, Washington, DC 20009
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Autumn Boyd: We always love our visits into to Filson. Christina was extremely helpful and assisted me in finding the right fit and style of clothing.
Mike Wolff: Popped in today to see the Filson story at first hand. Very friendly and knowledgeable customer service team who explained some of the history, shared some stories and made me feel very welcome. Really liked their products and I will be back soon with my wife to pick some pieces up. Great work!
Allie Benedetti: Beautiful store, great quality clothing, very pricey. Sales team is so nice and knowledgeable, they are definitely chatty and do like ask you every few minutes how you’re doing - we were asked 4 times in the span of 10 minutes if we needed a dressing room lol, I appreciated the customer service although it was slightly overbearing.
Jack Palmer: Drove over from Baltimore specifically to visit the store. Excellent,friendly staff, and small but well stocked store. Wanted to try on the Running Wolf sweater. Extremely dense heavy wool sweater that would keep you warm in the coldest of conditions. Have bought from Filson for at least twenty years now, and happy to say, they continue to maintain their quality.
Diane Schulz: This is the most fun store. I knew what I wanted and thought I would be in and out. I was offered a Saturday Moscow Mule upon entering and greeted by a personal shopper. She showed me around and then backed off while I enjoyed the space. The comfortable couches and sunny space give time to contemplate all the goodies you want to buy. Have loved the product for years but really love the store.
Kenneth Kilgour: For those of us of a certain age, Filson is now what that Maine retailer with the iconic hunting shoes used to be. Not all of their goods are made in the US, but most are. The quality is unfailing. And the folks at the DC store are knowledgeable and personal. This is one of the few brick and mortar stores I still shop at.
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Luggage store
7. TUMI Outlet Store - Outlets at National Harbor - Fort Washington
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· 31 reviews
6800 Oxon Hill Rd Suite#840, Oxon Hill, MD 20745
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Mark Dunkum: Tumi has great luggage and you can get it for less at the outlet.
Andrew Williams: Rosalind was wonderful and thorough in helping me find a new makeup bag for my girlfriend. Very satisfied with her service and the bag!
Veronica McCoy: this visit I had great service! Found out the warranty which the salesman did not mention when I went in there for my holiday shopping.
Saleh Alghsoon: The staff are really helpful.The prices are cheaper than regular by 20-50 %
Nina: Great place to get tumi with great price
Nurseb430 Gorham: The staff is very knowledgeable.
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Luggage store
8. TUMI Store - Pentagon City - Arlington
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· 10 reviews
1100 S Hayes St Space R11 - C, Arlington, VA 22202
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Jeff Baker: Excellent selection at this DC location. Helpful and friendly staff.
Sean Warr: Kelvin is always my go to. Knocks out every question you throw at him. Excellent salesman.
Kim Kell: Super friendly staff rivaled only by a superb product line!
KT Haskins: Very helpful. Visit was quick. Got what I needed/wanted!
Robert Decker: Great store
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Luggage store
9. TUMI Store - Tysons Galleria - Fairfax County
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· 24 reviews
180G International Dr, McLean, VA 22102
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Mark Winkler: Keisha was working with multiple customers in the store and went above and beyond to print out monogram labels for my Tumi gear. I was only in the store for 10min but she deserves recognition for customer satisfaction she delivered.
Katze Love: Staff were really nice.
FASear375 fullauto: Very high quality products, the items are pricey, but they are well worth it.
Toni Carey: Ask for Kesha! She was super knowledgeable and helped me find the perfect bag!
MJ Kim: High quality bags and High quality customer service ;)
Lohania: These are top of the line bags...sweet
Ajay Kumar: Friendly staff. Double check your card transaction if you are an international customer.
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Luggage store
10. TUMI Store - Montgomery Mall - North Bethesda
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· 18 reviews
7101 Democracy Blvd, Bethesda, MD 20817
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Barton Kaplan: I went in to see about repairing the handle on my bag. They were able to replace it with a new handle on the spot at no extra charge. Great service!
LeAngela: Excellent customer service. I had piece of luggage w/ zipper in need of repair b4 a trip. Took it by store Joe fixed it. In less than 10 mins.
Kat R: Nice store and great product. Good staff too.
Olori Olusola AdedoyinAlao: Good quality but very exciting
Luiz Maia: Great products
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Luggage store
11. TUMI Store - Washington Dulles International Airport - Loudoun County
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· 4 reviews
Concourse B Gate B51, Dulles, VA 20166
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Alexander Hilario: Great service and they can monogram items
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Luggage repair service
12. Expert Shoe and Luggage Repair (Orthopedic Lab) - Washington
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· 80 reviews
3808 Northampton St NW, Washington, DC 20015
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lyn blatch: Cannot say enough good things about this place. I took in some boots and asked to have the toe cut out as I was in great pain. The results were just terrific. People tell me they love my boots:). So I took in two more pair and they also look great. Cannot believe how wonderful my feet feel!! I am so grateful.
K Munir: I have patronized Expert Shoe Repair for at least 15 years. The proprietor, Mr.Joe, and his staff, are exceptional craftsmen (shoe dyeing, repairs, etc.). I purchase high quality expensive shoes and only trust Expert Shoe and Luggage Repair to perform work on them. I am always pleased and never disappointed.
CJ “Hefe” Flood: Positive: Professionalism, Quality, Responsiveness, ValueHe did an amazing job on my wife’s old bag. Just in time for Christmas.. Fast and Great work!!
Judith Henderson: I was about to throw out these boots, but wanted to see if they could be “rehabilitated”. I have a very wide foot and have great difficulty in finding extra wide, moderately attractive footwear. Joe, Tina and their team not only saved this pair but restored them to look like new. very happy feet!
Miriam Soliman: This place is AMAZING!!! I brought them 2 pairs of boots and the heels were worn out to the wood part and the front was frayed. 3 days later I receive an email that my boots are ready and they looked brand New! Honestly they deserve more than 5 stars, the service, work and price was all fantastic, I will be dropping off all of my shoes.
Bruce Truitt: The repairs to my baseball cleats, luggage, and wallet were done expertly, quickly, and thoroughly, and the customer service was tremendous. They did a fabulous restoration job on an 80-year-old alligator bifold coat pocket wallet that belong to my father. It was split and falling apart but they breathed new life into it. See the photos!!!
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Leather goods store
13. Hermès - Washington
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· 164 reviews
944 Palmer Alley NW, Washington, DC 20001
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kimmie Finlen: We had wonderful experiences shopping at this Hermes store on both of our recent visits. Everyone was professional, nice and friendly there, including the security guard. We were greeted by the store manager and he later introduced us to an SA, both of the SA and himself were wonderful so I really do not get all of the negative reviews here. But come to visit so you can judge for yourself😊.
ma la: Yesterday, I passed by and tried to get two extra holes for two belts because of length. A young lady with black jacket was very nice. And she quickly took the tools box and done quickly in mins. It saved me hours of parking fee 17$/h in DC downtown without letting me waiting for hours. She also friendly remind me not to forget the buckle. I am so appreciated her professional, kind and nice assistance. Now I can use the belts after I bought almost one year. Great thanks.
Alison Bowder: I’ve been shopping at Hermes Washington for more than 17 years. I’ve always loved the brand, even when my budget was tighter. Regardless of what I spent, the staff always made me feel very welcome. I’ve worked with many SAs over the years and Graham has been the absolute best of them all. He has a passion for the brand and is incredibly knowledgeable on the brand’s history. He’s attentive, patient, responsive, and kind. If you make it to the store, ask for Graham, he’ll be sure to look after you too.
K Min: Excellent customer service. Ordered online and picked it up from this store. No appointment was required and the pickup process was easy and prompt. Employees were kind, too. The store is located in the heart of beautiful CityCenter, so it is a plus!
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Department store
14. Macy's - Washington
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· 3524 reviews
1201 G St NW, Washington, DC 20005
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Muniba Khan: Stopped by from out of town since the weather ended up being a lot colder than expected. We were able to find some winter wear for a reasonable price, although I wish they had a wider selection of warm coats and some gloves for these cold fronts. Everyone that helped us was super great and friendly!
Jacqueline Francis: I went with my daughter to return a sport jacket and to look around for any new items. My daughter met her former coworker who was kind enough to assist with her return. The experience painless and without incident. After the return, we made our to the children department. My daughter wanted to see if there anything new out for babies 18-24 months. There were some times, but nothing much that caught her. My grandson did grab a footsie pajama and my daughter saw a cute pair of sneakers and a tee shirt. Very cute 😍! The checkout rep was very friendly, and he was the manager. Overall, a great experince🙏🙏🙏
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Leather goods store
15. Louis Vuitton Washington DC CityCenter - Washington
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· 227 reviews
943 Palmer Alley NW Suite 307 Suite 307, Washington, DC 20001
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R Al-Dulaimi: I like this location way better than the one at Tysons galleria. The sales associates here go went above and beyond to make my experience a great one, every time. It is very organized and the lines moves in a timely manner.
Sara Al A.: I had a very positive experience shopping at this branch because of Atsuko. I didn’t make a purchase during my initial visit because I wanted to take some time to think about it. I didn’t feel pressured or bad for it (something I often encounter at other stores). I passed by the next day requesting for Atsuko and she assisted me greatly! We had fun conversations with her too, which added to my experience at the store.
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Fashion accessories store
16. Kate Spade - Washington
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· 30 reviews
994 Palmer Alley NW, Washington, DC 20001
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Kamelia Kilawan: Wonderful staff and friendly, kind service.
Tiffany Ingram: Jerusa at the Center City store was AMAZING! She went above and beyond to provide great customer service when I bought a bag for my best friends birthday! She even ship the item to my friend so she could have her present by her birthday!
John Neace: Wife love city center Kate spade. Always great staff. Clean cool and convenient.
Nicholas Evanish: Went here while on a work trip for the week, all the of women were very helpful in me picking up a gift for my wife. Great job by the staff!
Segajunkie “Segajunkie”: Amazing store with excellent customer service.
Jasmine H: Nicr color coding with the purses and clothes. Seemed like the staff was following me around the store. Thats one of my petpeeves assumption
Nick Whetzel: Beautiful shop, very friendly staff
Gabby Johnson: Beautiful shop with a friendly staff!
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Department store
17. Target - Washington
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· 777 reviews
3100 14th St NW Ste 201, Washington, DC 20010
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Chaturbhuj bhojwani: Very nice and clean store parking available in the basement, Only problem always low on the food inventor and produce and grocery.
Cliodhna MacFadden: We purchased the Element 65” TV, and after 3 days the backlight broke. We tried everything to fix it. Without a box or receipt in hand, we brought it back to see what may be possible to do. Associates TK, Nicole S, and Anton were able to use the debit card used to purchase to look up my receipt to get our return sorted. We so appreciate them going truly above and beyond to show us their compassion and excellent customer service.
Adah Deveaux: This review is for the starbucks within target. My drinks were great but a little of a wait. The actual target was customary.
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Department store
18. Target - Washington
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· 108 reviews
1515 New York Ave NE, Washington, DC 20002
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Sassy Sauce: This store opened a couple years ago and it’s always nice and clean. The day I went after work the store must have just received a truck because there were boxes of product on most of the aisles. But this store is generally very clean and organized. This isn’t a normal sized target though, it’s definitely smaller and has more of a convenient store type feel. But all of the normal Target staples are still there. There is parking under the store and it’s accessible using the escalators or elevator. There is a Starbucks as well. It’s a great store to visit!
livingmytruth 2: Joan has the best customer service ever. I came in this location with my 98 year old grandma and she made my grandma feel sooo good and proud and she really has a positive attitude. Thank you for making my grandmother’s shopping experience so pleasant . I will actually make this my home store now because of her pleasant demeanor
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Department store
19. Walmart Supercenter - Washington
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· 7110 reviews
99 H St NW, Washington, DC 20001
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Sassy Sauce: Mixed experience with this store. It’s a good location and there is parking available in the underground garage. First 2 hours are free. The store has items locked in a case that I couldn’t understand. For example, women’s underwear and some personal hygiene items. Also, the store wasn’t too crowded while I was there and the associate I asked to help me gave me clear directions as to what aisle the product I needed would on. The parts of the store I visited were clean and the overall shopping experience was ok. No major complaints. Just strange observations about profits being locked behind glass.
