Best Stores To Buy Kitchen Tables Washington Near You

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Moira Butterfield
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1. Room & Board

165 reviews
Room & Board
Location
5
Prices
5
Product Quality
5
Establishment
5
Customer Service
5

Address: 1840 14th St NW, Washington, DC 20009

Schedule: Closed ⋅ Opens 11AM

Telephone: (877) 387-0091

Guy: Furniture store


Review: Their website mentions united states

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Room & Board: what do users think?


Mark Weinress: Really like this store, and all the Room & Board locations. Large and nicely laid out for easy shopping. Well priced, well made stylish furniture with a good, but not overwhelming selection. Very helpful staff. Lots of options on upholstery and other details. I've bought quite a number of pieces at the Room & Board in Chelsea, NYC.
Response: Thanks, Mark!

Brandon Gaimari: Customer service is actually good but products are over priced junk. Bought a bedroom set and the design of the bed causes it to squeak every time you roll over. Customer service had Dr. Furniture come out twice - one time screws were missing in the bed, the next time installed slat pads (why were these not installed originally?). For the price you pay, the quality is not what it should be. Beware.

Anna Harrington: First, we had a guy helping us who like was non responsive at the Logan circle room and board. Then I ordered online for July 7 and the furniture store confirmed via email and when I called they told me July 7 was unavailable. Not good service for the price and wouldn’t buy here again.

Veronica Lim Almario: Staff was super helpful. Peter helped us out and would highly recommend him!! We didn't feel pressure to buy anything. Peter helped us decide on a couch that fit our home and budget.
Response: Thanks, Veronica!

Michael Horton: Room & Board celebrates PRIDE MONTH. This years #Capitalpride Parade begins at the corner of 14th and T street. Room & Board has put up the flags, in support of equality and inclusion and truly welcomes all.

Summer Logan: I was working with Lisa (who apparently is the store manager). Her behavior does not seem like she should be. My problem was passed off to Peter and I felt underappreciated as a client. Would not recommended the people that work here. Service is below expectations for the money you spend and management should do a better job. Seems like they do not care or engage with clients. Highly disappointed and unsatisfied.

Kathryn Adamcik: I ordered a couch from here in August and it was to be delivered at the start of December. It was delayed until the end of December and I waited for it to arrive. 1 day before it was supposed to arrive in the warehouse I got an email saying it would be delayed for 2 more months. I waited for 2 months and days before it was supposed to arrive in the warehouse after the 2 month delay I got an email saying it was delayed again. I have called customer service and they have been of no help. They have no idea when the couch will arrive or what the progress is on it. They will not give a discount for this long delay. I am stuck in a pattern where I expect the couch to arrive any day, and then it gets pushed back. This is not okay. I paid over 3k for my couch and am just getting brushed off by customer service, the managers that I have spoken with, and the associates who we spoke to in the store we shopped at. I was planning on purchasing a side table, coffee table, and lamp after the couch arrived, but I will no longer be using room and board in the future. I ask you all to be wary of purchasing from here. I paid for the couch in full and now it looks as if it will never arrive. I expect more from this company, and am highly dissapointed.
Response: Hi Kathryn, thank you for shopping with us and taking the time to leave a review. We understand your frustration and we're working closely with our American manufacturers to produce and deliver items as quickly as possible. Please give us a call at 800.301.9720 for an update on your order.

Tobias Wang: Fantastic customer service. Very responsive & helpful to send me missing components - shout out to Beth Gotting

Catie Kemp: Love love love. They were a bit too pricey for me to consider when I was living in my apartment, but since buying my place last November I have become a very loyal customer. I started working with Daren to get an idea of what I wanted in my living room- just having the sounding board was so helpful. I have since outfitted my entire living room with them- probably went to the store at least ten times before making my order and never felt harassed or pushed into buying immediately. My mom bought her first house in over a decade this summer and I’ve encouraged her to buy with them too (which she has and has had an equally good experience). The biggest thing for me when I’m spending money on furniture is knowing that a) it will last and b) having confidence in my purchase. I most recently ordered a set of four dining chairs which arrived on Friday and the color just isn’t quite right in my space. I went into the store yesterday and discussed the issue with an associate (didn’t catch her name)- they are very up front about wanting to make things right if you’re not happy. She gave me a sample swatch to take home and test in my space and this morning I called customer care who was happy to facilitate an exchange for me. They are back ordered until February so they even offered me the option of keeping the current chairs (so long, of course, as they are kept in excellent condition). Even speaking to their central customer service center is a personalized experience- I don’t have the same concern with other businesses that my order or request is going to get lost in the shuffle. You can get just about anything in any color/fabric/wood stain/finish that they have and the quality is outstanding- I really wish they were in the kitchen cabinet business because their wood quality, in my opinion, is unmatched by any other business I’ve explored at their scale. Everything is made in the US (Minnesota I believe). Of course with the pandemic things (especially custom items) can take a couple or a few months to come in, but this is far from specific to R&B and well worth the wait. I’ve had three or four delivery experiences with them and each time the employees were punctual, communicative, and, most importantly, careful with my home and furniture! In summary I can’t recommend them enough. They have found a customer for life in me and I am happy to scream my unsolicited appreciation from the rooftops any time! Edited to add- forgot to mention they are dog friendly (with treats!). If this isn’t the sign of a good business I don’t know what is.
Response: Hi Catie, thank you so much for shopping with us and taking the time to leave a review. We're so happy to have you as a customer!

Renee Davis: Don’t get me wrong, I love this furniture store. The customer service is great. Delivery service (workers) is great. It’s the actual product, the furniture quality that deserves 1 star (none if I could) our last purchase was the Reese sectional sofa. The buttons pick you when you sit on it and the cushions are cheap. No Cush whatsoever! It’s like sitting on the floor. The entertainment center has no wire outlets in the back for cord management and it scratches easily. And even though the only rerun policy listed is for mattresses I was told (Ginny) that if it was a couple weeks past they would be able to take it back? Do not be fooled by the pretty picture. It’s not worth the price!
Response: Hi Renee, we want you to be happy with your purchase and understand it can take a few days to a few weeks to know if your new items will work for you. Give us a call at 800.301.9720 and we'll work with you to resolve the issue to your satisfaction.

2. Crate & Barrel

117 reviews
Crate & Barrel
Location
5
Prices
5
Product Quality
5
Establishment
5
Customer Service
5

Address: 4820 Massachusetts Ave NW, Washington, DC 20016

Schedule: Closed ⋅ Opens 10AM

Telephone: (202) 364-6100

Guy: Furniture store


Review: Their website mentions get dining

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Crate & Barrel: what do users think?


Mary T.: Helpful customer service, and wonderful selection. A very enjoyable shopping experience. Would come back! Only negative was one employee, possibly a manager, Lisa. The associate checking us out asked her for help, she came over obviously annoyed with him then ignored us standing directly in front of her. This male associate was kind, friendly and helpful. He went out of his way to help us. It bothered me that she would treat him this way, especially in front of customers. Maybe she was having a day or was exhausted but it was off putting.

Noah Merlin: Here is why you should never buy a piece of furniture that is "In Stock" at Crate & Barrel again: - My wife and I were looking for two swivel chairs in stock, so we could get them relatively soon and not wait the insane lead times that all new furniture has right now. - We went to Crate & Barrel on 12/24/21: Our sales rep at Crate & Barrel told us our two Drew Swivel chairs were both in stock (~$1,900 total for the two). - We decided to purchase the two chairs on the basis they were in stock. We were told they would be delivered in two weeks (two weeks from 12/24 is 1/7/22). - On 1/5 we received an email that they were being delayed and would be delivered in mid January. We called the store because we thought it was odd that items that are in stock in the warehouse could be delivered. When calling in, we were told that the items actually were not in stock. They offered us a $150 gift card once the item was delivered to make up for it. I did not accept, but they weren't willing to do anything else. - Every two weeks our item was delayed longer, and we were sent an email saying the items would be delivered two weeks later. - This morning, on 2/22/22, we received an email, stating the delivery would be in early March. It has been delayed for two months now, when we had a two-week lead time. So I sent an email to customer support, stating that I would like a 50% refund. Instead of reaching out to me, they emailed me to let me know my order has been cancelled and I have been provided a refund. I have now waited since 12/24/21 (two months) since the order. I have no swivel chairs. I have no order. I now need to begin the search for chairs all over again. I called support at the store, they said they couldn't do anything and I needed to contact corporate. I contacted corporate, and Elaine tried to explain to me that it was my fault for not reading the receipt and that it didn't matter what the sales rep said to deceive my wife and myself into buying these chairs which never came. PLEASE DO YOURSELF A FAVOR AND DO NOT BUY FURNITURE FROM THIS STORE. Crate & Barrel has now admitted to me several times that they have an inventory system bug that makes it so they do not know when an item is in stock or not. This could be true, or they might use it as an excuse for predatory business practices, intentionally misleading consumers into making purchases they may not otherwise. If it is true, they do not account for their errors and expect the consumer to pay for it instead. Goodbye Crate & Barrel forever.
Response: On behalf of all of us at Crate and Barrel, please accept our sincere apologies for the frustration and inconvenience you experienced with your recent purchase. It is helpful for us to know when our service has fallen short so we can strive to improve our customers’ experience and we appreciate the time you have taken to write to us and share this feedback. We regret that we were not able to provide you with the positive purchasing experience that we wish for all of our customers. If you could reach out privately at 202-364-6100 with the order number, it will help us address your concerns. We hope we will be able to better meet your expectations in the future. -Cassie

Nikolas G: This is a great location with incredibly friendly staff. The design team is always happy to help and the sales team are helpful and available without being pushy or too present. Good selection, very well organized, beautiful layout.

Leo Sheridan: Liz D. came to my rescue when a 3rd party courier service lost a Christmas present! I can't say enough about how professional she was throughout the entire dramatic ordeal. Liz honestly saved Christmas. I've been a customer of Crate for quite some time. I even worked for the company many moons ago. I was astounded by how swiftly Liz handled everything, and she did it during THE MOST busiest time of year!

Jennifer Lee: Very nice community type center for shopping Crate and Barrel is great some nice restaurants and parking if you want to pay for it. It is near American University so you see lots of students around and lots of pedestrians. It's right off Massachusetts avenue so it is bus accessible only as far as public transportation.

Vishal Sinha: This is another good location for Crate and Barrel. The only negative shopping here is the scant parking options. Once you are in the store, the experience is worth the parking issue. The store is laid out well making shopping a good experience. It's hard not to buy more than what we had in mind! The staff is friendly and always ready to help answer any questions. The selection at that store is quite good and we like the products sold here. Or kitchen is stocked with many of the essentials from Crate and Barrel!

Tommy Tang: Very nice and east pickup experience! The stuffs are so nice!

Mohammed Audi: Great quality, just downright horrendous service. We bought all of our furniture across 6 months and it's all really sturdy, high end and elegant. They've done a great job in modern design. If follow-up services mean anything to you, such as eventually replacing sofa cushions, you need to find another place. Any form of follow up requires months of chasing down, pleading and disappointment.

Ardavan Tookaloo: Very modern and beautiful. I like this place a lot. You will never walk out empty handed.

Aysenur Melek: We had an awful experience here. Arlington deserves better. Keep your business to better places. They make people feel as if the stuff in the store is more valuable than them.

3. west elm

171 reviews
west elm
Location
5
Prices
5
Product Quality
5
Establishment
5
Customer Service
5

Address: 1728 14th St NW, Washington, DC 20009

Schedule: Closed ⋅ Opens 10AM

Telephone: (202) 986-2165

Guy: Furniture store


Review: Their website mentions dining tables

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west elm: what do users think?


Stacy Lemery: Having a West Elm accessible to bus and metro lines is great for residents of the DC area. There is always lots more online, but being able to see the quality of bedding, furniture, etc in person makes a big difference. I have purchased a bed, bedding, hallway shelving, a shoe rack, curtains, candle holders, and other decor from West Elm.

Ms.: I love the items in the store. Very stylish and very unique. 2 full floors of sofas, pillows, dishes, pot holders, baskets, wall decor and more. Easy to stay in store and "look"..sure to find an item for your home or gift for another. Can't really talk about customer service except to say no one acknowledged or ask me did I need help to find an item. I was on my own..succeed

Eric Overton: Staff at this store were basically useless and didn’t seem to know much about the products for sale. Fortunately, I was only there to test a floor model before buying online. Shipping was fast with only two weeks between purchase and delivery. Delivery dudes were both prompt and chill.

Geneva: I was wary of buying from this store based on some of the reviews here; however, after a year of searching for the right sectional, I found the perfect one for me at West Elm. I received good service from the store. The sales person was very clear that my sectional - which I bought in November for a nice discount - would not arrive until early January. As promised, I got calls and emails from the delivery department the second week of January and was able to schedule a date that worked for me. The two delivery guys were amazing - they had to maneuver their big truck down a narrow alley to get to the loading dock. They were professional and efficient and out of my apartment in less than 15 minutes. The sectional is exactly what I wanted and so comfortable.

MIchael Wright: Prices are unnecessarily high, since the doors are left open during warm weather, thus requiring more energy for A/C,, which also incrementally contributes to climate-changing emissions. So, not the shop for customers who either don't like higher prices or want to help the environment.

Angela Garcia: STAY AWAY FROM WEST ELM. It's customer service is the worst, they won't ever deliver your items on time, they won't care and won't do anything about their mistakes with your order....it is just not worth it. I have received the wrong item TWICE (which honestly I don't understand how they can mess up the size of a piece which is clearly stated in their website other than it should have never been offered there in the first place because it doesn't exist). Now I'm stuck with an item which is not the one I ordered, and west elm won't care to pick it up and complete the return. THIS BRAND IS A JOKE.

Joe C.: Thus far, we've had nothing but a good experience working with west elm. The store associate we worked with was knowledgeable, professional, and personable, and really helped us choose the best option for our apartment. Our furniture won't arrive for a while, but we'll eagerly await it! The store itself was clean and well-organized.

Jonathan Mullen: Some nice stuff. Seems overpriced for what it is. Similar to Crate and Barrel.Joybird is just down the street and offers higher quality furniture at a better price.

Annapurna Mitra: The worst delivery experience I have encountered. I ordered a dining table and four chairs, with in-home delivery. The chairs were sent via UPS, not assembled, and with no explanation despite paying $250 for in-home delivery. I live alone, and there are 7 pages of assembly instructions requiring two people. I have no way of doing this, and am left with a living room like a furniture warehouse. On the other hand, the dining table, which was ready 10 days ago, and I had asked the customer service to wait and schedule an appointment for all items together is yet to arrive. I cannot find a way to schedule anything on the website, and on the phone I can not find a way to talk to a human being. I have received no response to my email. If I could give zero stars I would.

Sarah Gunel: Customer service was super here! All of the sales associates were helpful, but not pushy. They were also pleasant (happy). After we returned home from our shopping, I realize that I left my daughter's hat there. I called and the woman who answered the phone said she would mail it to me. I was incredibly impressed with their customer service. I would definitely return to this store!

4. Warehouse Showrooms

91 reviews
Warehouse Showrooms
Location
4.5
Prices
4.1
Product Quality
4.5
Establishment
5
Customer Service
4.6

Address: 5641 General Washington Dr UNIT K, Alexandria, VA 22312

Schedule: Closed ⋅ Opens 11AM

Telephone: (703) 256-2497

Guy: Furniture store


Review: "Had a great experience buying a table here."

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Jennifer Zydney: My best customer experiences come about when someone I do business with makes a problem go away. That was the case with Warehouse Showrooms. Knowing lead times are stretched, we ordered some outdoor furniture well ahead of when we’d need it. When we approached the date that we thought we’d take delivery, we learned there had been some miscommunication about how/when the delivery would occur. Warehouse Showrooms really bent over backwards to address the situation and make it work for us. Super helpful and responsive customer service. Furniture delivery guys were great too, very friendly and helpful. Can’t wait to enjoy our Polywood rockers!

Sara Barth: Warehouse Showrooms is great! We purchased a bedroom set and couldn’t be happier. Excellent quality solid wood furniture at reasonable prices. The staff at Warehouse Showrooms are so easy to work with and gave us realistic expectations about delivery timelines. We ended up adding a piece to our order a few weeks after our initial order was placed and they did not charge us for the second delivery. We’ll definitely shop with Warehouse Showrooms again!

Margaret Veenstra: This local business is great! The shopkeepers are friendly and helpful. All the furniture is made in America! Much of the wood furniture is crafted by Amish. We find value and quality in everything that we purchase here. We’ve previously purchased a bedroom set and today we purchased a couple mattress sets and a bed. We can’t wait til delivery day! Support local business, you wil not be disappointed.

Barry Rosman: We bought 5 matching walnut chairs to go with our new Live Edge table. The chairs legs were too wide to fit 2 chairs side by side. After some discussion, the came up with an innovative solution to move the table legs at no charge. They saved the day and fixed it within 24 hours. That is service. They are very helpful, creative and very easy to do business with.

David White: Great experience with Jorge for prior purchases, hand-made Amish furniture is awesome and we've enjoyed it thus far.

Janet LZ: BEAUTIFUL FURNITURE!! Warehouse Showrooms has gorgeous furniture! The quality is outstanding and the prices are very reasonable! Helpful sales personnel. I have bought at least 12 pieces from this store and have never been disappointed. Many of the items can be customized. This place is awesome!

Samuel Hodgson: This store offers beautiful, high quality, and very functional furniture. The staff is friendly, and the service both before and after purchase is phenomenal. My fiancée and I have returned to them for multiple items, and had an outstanding experience each time. We struggled at other stores to find items to fit our budget, needs, and aesthetic preferences, but Warehouse Showrooms has always come through. I cannot recommend them highly enough.

Alek Cannan: High quality, hand made, solid wood furniture at fair prices. This showroom is excellent and the staff are really knowledgeable, helpful, and friendly. We visited the showroom looking for a dining set and a sleeper sofa. We were really impressed with the range of options available and the high quality workmanship. And most items are very customizable to adjust sizes and wood types and finishes to match just what you are looking for. We are really impressed and would highly recommend this shop to anyone looking for long lasting furniture.

Paula Lewis: Great experience. We wanted to try out a particular brand of chair before ordering a set online. Warehouse Showrooms had great customer service and after we decided we did like the chairs, they were able to order them for us at a better price than we would have gotten buying directly from the manufacturer. They also had a wide selection of other really nice furniture. Would definitely shop there again.

iktibar rapkat: We ordered 2 beautiful real Leather brown couches and we couldn’t be any happier with it. Andy has been great help, delivery guys were super nice. Price is very reasonable, quality of the couches are phenomenal!!!

5. Target

777 reviews
Target
Location
5
Prices
5
Product Quality
4.9
Establishment
4.6
Customer Service
4.6

Address: 3100 14th St NW Ste 201, Washington, DC 20010

Schedule: Open ⋅ Closes 10PM

Telephone: (202) 777-3773

Guy: Furniture store


Review: Their website mentions dining tables

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Target: what do users think?


Chaturbhuj bhojwani: Very nice and clean store parking available in the basement, Only problem always low on the food inventor and produce and grocery.

Cliodhna MacFadden: We purchased the Element 65” TV, and after 3 days the backlight broke. We tried everything to fix it. Without a box or receipt in hand, we brought it back to see what may be possible to do. Associates TK, Nicole S, and Anton were able to use the debit card used to purchase to look up my receipt to get our return sorted. We so appreciate them going truly above and beyond to show us their compassion and excellent customer service.

Jasmine Thomas: Mobile Tech Has A Rude Raspy Voice Lady Working There. Ms.Kathy Is Extremely Unprofessional & Doesn’t Know What She Is Talking About. She Lied & Told Me That An AT&T Phone Was Unlocked. The Phone Wasn’t Unlocked & I Was Trapped In A Contract. I Explained To Her That I Wanted A Unlocked Phone & She Insisted On Telling Me The Phone I Bought Full Price Was Unlocked, Yet I’m Getting Stuff In My Email Saying I Have A Contract That I Have To Pay Off My Phone. Her Attitude Is Stank & She Never Has Her Mask Up On Her Face. Columbia Heights Target Do Better, Her and Her Unprofessional Ways Are Bringing Your Company Down Tremendously. I Will Be Reaching Out To Corporate!

Shayna Deverman: Dirty, unorganized, extremely low stock on everything. Items thrown everywhere, picked over. Shoe isle was a disgrace. Nice they have an “Ulta”, but very limited items. Took me several minutes to figure out where body wash was. Haircare, travel, makeup is all grouped together in the front/middle-like typical but body wash/deodorant was clear on the end of the store. Terrible flow. All that looking and they had very limited washes! Men’s selection had more to choose from. Went in there with a very basic list and got one thing on it… my nearest Walgreens was more helpful…disappointing since I love me a Target trip. I won’t be back to this one.

Kaila Gilbert: Good store, could benefit from more helpful signage 😂 idk throw a digital map on the wall or something. but even though I got vertigo/whiplash/confused trying to find a suitcase (they're on the 2nd floor in the wayback) no complaints and the people are good. Most people do self checkout bc line passes fast, so don't be intimidated if it's long. Idk choose your adventure. Shoe section looks a litttle crazy in the afternoons, but that's consistent with the behaviors/type of people who live here lmao. Moving too fast, not putting stuff back, lowkey entitled ahaha

Adah Deveaux: This review is for the starbucks within target. My drinks were great but a little of a wait. The actual target was customary.

Thomas Nali: NO PARKING VALIDATION Poor inventory. This is on a regular old Monday. I asked for the product I was looking for, they checked in the back, and said it was too hard to get to and another employee would work on it, but they don’t know how long it will be. This was at almost noon. Look at how few dairy products are on the shelf. Staff continued to prove unhelpful. I asked four different employees where a type of product was and they each told me to find someone who worked in that dept. OR they just told me they “probably don’t have it” WITHOUT even looking or bothering to find where it should be!! They tried to walk off but I said I am not satisfied until we find the shelf where it should be, and I’ve been looking for fifteen minutes. Took all of that to get some help finding one little thing.

Ted Socha: Ever since this Target added self-checkout, they've relied solely on it. At most, they open only one regular checkout line if self-checkout gets long. Better off going to the CVS across the street. 10/7/19 update: this place either needs to solve their self-checkout problem or open up more than one regular cash register

Sade Wilson: I was shopping today at the Washington D.C target store and was purchasing gift for my family I found some nice things and for a really good price. I went to check out and the items were ringing up different from what the price was upstairs I explained to the cashier he called for a manager. The manager name tiffany came and refuse to change the price the for two of the items but change it for the other too items. I continue checking out because I didn’t want to wait to long after I was done checking out I went upstairs to take pictures to show the manger she still refuse and walk away.

Donna Walker: Buyers we aware the prices in Target are going up every week and its terrible and make sure you know the prices of your items because the shelf price and the register price can be different at times. Security was following me for no reason so I had t let him know you are following the wrong person. I catch more people stealing at Target and I do not work there. Also, some of the employees are so rude. I will be recording my conversations with the employees when I need to ask for help as proof of how rude some of them can be.

6. Pottery Barn

112 reviews
Pottery Barn
Location
4
Prices
4.8
Product Quality
4.4
Establishment
4
Customer Service
4.4

Address: 4750 Bethesda Ave Ste 31, Bethesda, MD 20814

Schedule: Closed ⋅ Opens 10AM

Telephone: (301) 654-1598

Guy: Furniture store


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Bryan Riley: Like most of the other one star reviews I had a bad customer service experience. I was trying to get a vase and the woman that helped me acted as if I had a contagious condition and tried to rush me out of the store. Maybe someone needs to contact corporate.....

Yicela Alvarado: If I could give 0 stars I would, Barbara the sales representative clearly is racist. She failed to display minimal customer service engagement with my simple request as a paying customer. I spent over $500 but most likely will not be back. Thanks Pottery Barn!

Joseph Moeller: The posted hours seem to be incorrect. The store closed at 7pm or earlier on a Tuesday night, and the salesperson inside shook her head and walked away when she saw customers knocking on the door to get her attention.

Scott Wagner: Rather poor customer service, considering a reputable product like Pottery Barn. A lot of ignoring salespeople, with some not even bothered to look up from their cell phones.

Loni Cohen: My husband and I went to Pottery Barn this morning with our toddler in tow. We had a fairly clear idea of what we wanted in a living room set and the budget we wanted to stick to. This was the 7th furniture store we visited and finally found just what we were looking for. PROS: This location has two floors with a good number of sofa sets available to test drive and numerous options for fabric. We loved having the ability to customize the furniture to make it exactly what we were looking for at a price we could feel good about (different fabrics have different price tags). We were assisted by Kassie, who was very personable, professional, and extremely helpful. She made the experience of customizing the living room set easy, enjoyable, and kept us in our budget! We will definitely work with her for all of our future purchases. CONS: Yes, this gorgeous furniture comes with a price tag (you get what you pay for, right?), BUT we were very lucky to purchase during a 25% off promotion, which made the price very affordable so look for the sales/ sign up for their emails. Also, I could certainly see what some customers have complained about regarding staff. Some of the staff seemed a little snooty and would walk right past us without a greeting or offering assistance. Again, Kassie was not like that at all, so just look for an associate who seems happy to help. Finally, Pottery Barn Kids is completely separate and unable to combine orders with PB so you will pay twice for shipping if you order from both. OVERALL, we will definitely shop here again and would recommend PB Bathesda to our friends.

Chris Leo: We've had a TERRIBLE experience shopping at Pottery Barn, both in store and online. We went to the store in Bethesda, were helped by someone named Caterina. Initially, she helped us with curtain rods and we purchased 2 curtains, 2 curtain rods and 2 sets of finials. One of each had to be sent to us from another store because they weren't in stock at Bethesda. Caterina assured us everything would match, despite coming from different places. When we received the curtain rods and finials from the other store, THEY DIDN'T MATCH. The curtain rods had OLD brackets that didn't match what we received from the store, which had NEW brackets. The finials also had a different finish. We had to go BACK to the store a second time to return those items. While we were there, Caterina gave us a hard time about returning the items and I had to say that I was extremely frustrated because she helped us and told us everything would match. So, she accepted the return and someone in the store placed an order for us online for a new curtain rod and finial. After almost a MONTH waiting for it to arrive, I finally received it and mounted both curtain rods only to find out that the one that was just shipped to us is DEFECTIVE! The set screws are jammed and do not loosen or tighten onto the curtain rod! I called customer service and they told me the curtain rods are now DISCONTINUED and the best they can do is allow me to return them. Now, I have to TAKE DOWN the curtain rods, PATCH THE HOLES and ship back one set with a return label, and then I have to GO TO THE STORE FOR A THIRD TIME to return the other curtain rod. THIS IS RIDICULOUS! I have spent almost two months just trying to get two curtain rods and have WASTED SO MUCH TIME AND MONEY.

Nancy Kotarski: Amazing store. So clean. 2 levels of home furnishings and gift items. Knowlegable and helpful staff

Gloria Corbin: If I could give Pottery Barn no stars, I would. This company is a complete JOKE! My employer purchased an item as a thank you for one of our providers in January, It is now August and we have not received anything. When we have called, they inform us that the item is waiting to be delivered but when you talk to their delivery company, they don't have the item to deliver. When I called customer service and asked for a manager, they put me on hold. They'd return every 7-10 min saying "Waiting for a manager to pick up the call". It took an hr to get a manager. Absolute worst customer service EVER! DO NOT PURCHASE FROM THIS COMPANY

Vishal Sinha: This is our go to Pottery Barn store. The store is laid out well tho a bit too busy to move around freely. But space is a at premium in Bethesda :) The store is sometimes not adequately staffed - specially afternoons on weekdays. And getting help right away can be a challenge. But the staff is friendly and always willing to help. On our most recent visit, we needed help buying a bed headboard and frame we the folks here helped us out making a selection. We wanted to checkout the swatches for the beds and the salesperson was very patient and answered all our questions! We like the quality of their products and appreciate the customer service :)

The Carpenter's Hope Info: Moustapha, who works at Pottery Barn Bethesda, MD, is AWESOME. I live in North Little Rock, AR. I have been searching for a particular item that Pottery Barn sells. An online Pottery Barn representative told me the item I need is in the Bethesda PB. Yay!!! I called yesterday and Moustapha was very helpful. He took my request and promised to call me back with status. He did call and said he could not find the items but that he would check with someone else and call me back today. True to his word, Moustapha called and said he found them. He and I just hung up. He said to check my email for shipping confirmation and the items should arrive Monday!!!! Yay!!!! I'm so grateful! Thank you, Moustapha!

7. World Market

256 reviews
World Market
Location
4.8
Prices
4.3
Product Quality
4.7
Establishment
4.7
Customer Service
4.4

Address: 3532 S Jefferson St, Falls Church, VA 22041

Schedule: Closed ⋅ Opens 10AM

Telephone: (703) 933-2100

Guy: Furniture store


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Emil Ahmadi: Don't waste your time going here. When I checked out their credit card reader could not read my credit card. I had just used the card in Target few minutes earlier so I know it wasn't my card. The cashier admitted this has been happening all day. Unfortunately their new credit card machine is so advanced that they are not able to swipe or manually enter card info. Im Sure if you can wait for every single staff member to come and help someone can fix the issue but you would have waited 30minutes to just pay.

Rose Bailey: No AC on in the store, cashiers and workers up front goofing off loudly, and to top it off when checking out the cashier not even checking is out was barking orders about how to unload the cart.

Diane Stewart: Love my sectional. It is the most comfortable spot in my home. I'm upset I haven't been Shopping here sooner.

Ryan Peters: One of my favorite stores. Lots of great decor, toys, furniture, Wine, Beer, and tons of unique food items that change out on a pretty regular basis. You'll definitely have a fun time shopping every time you visit. They have a loyalty program that's pretty decent and ends up giving you discount coupons throughout the year. The furniture selection is reasonably priced and typically pretty high quality.

MkMG09: - big selection of different things from food, alcohol, kitchen Ware to cards, painting, and body Care - friendly staff that is helpful - prices are good - clean, organized layout - this place is awesome and one of my favorites to shop at - I would highly recommend this place

Edward Sibert: Went in last week to buy two nice bottles of wine for my fiancée. Didn't know anything about their wine and asked for help. A gentleman pointed out two bottles one said it was semi sweet, I told him didn't want sweet he said its not. Both wines were horrible, one was like sugar water with bubbles the other was just horrible and cost 22 plus tax. I called to complain and manager said well you opened them sorry. I told her I would write a review she said ok. I will never buy anything from here rude and no knowledge of their products....but they'll pretend they do.

Sharon: I went into this store to purchase a piece of wall art recently. Big, poster, red sale signs throughout the store, "Save 20%-50% off wall decor". I went to purchase wall decor item, I was told by manager the sale is for Members Only. The big, red poster signs did not state "for Members Only". She went and got a little, small black/white index card that states Members Only for wall decor sale. I accuse this company of deceptive advertising with the use of confusing, misleading & blatant untrue sale signs. ALL signs should read Members Only if this is who the sale is for. Filed VA State Attorney General Consumer complaint and BBB complaint. Can't stand companies that do this crap.

Lavonnia Johnson: You will always find something in this store for your home. There are many unique items to look at. You may just find what you are looking for.

Carla Ferguson (Your Bon Viveur): They always have the best items in stock from household items, to furniture, to gift able items, and a great variety of food, snacks and wines.

Francis Campbell: These stores are always an adventure to shop in as I never know what I'll find.Some are stocked with those hard to find specialty items you didnt know you needed and small imported items toucan find anywhere else. Some things are overpriced in my estimation but that's life now.Love the selection of spicy items I find here and the variety of German chocolate's my wife like. Those " nick nack" food items and teas, the wife likes, will keep me coming back.

8. Crate & Barrel

127 reviews
Crate & Barrel
Location
4.8
Prices
4.3
Product Quality
4.9
Establishment
4.3
Customer Service
4.4

Address: 2800 Clarendon Blvd, Arlington, VA 22201

Schedule: Closed ⋅ Opens 10AM

Telephone: (703) 890-2300

Guy: Furniture store


Review: Their website mentions get dining

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Mark Blanchard: Nice store with good customer service.

L Tesh: Excellent customer service! 🙏 They went above and beyond to help me with a defective product, even though it was not their issue! Do not purchase any PHILIPS appliances! I bought a Philips Latte Go Machine $800.00ish, it is broken after 11 months it just stopped working. Sent to Philips to repair. They sent it back with even more issues than before, and it is still broken and with someone else’s parts! They said “use it for awhile and it will get better”!🙄 makes brown water espresso. Philips service is useless! Crate and Barrel awesome!👍

Diyar Najm: I always have the best customer service at this store hence i always come back from McLean, ANDREA D was amazing, she was recommending exactly what i was looking for on top of that she was so friendly. I hight recommend shopping at this store I went to the new store at tysons gallaria couple weeks ago no one even greeted me had no desire to go back there.

Kamyar Khozeimeh: Very nice and helpful staff one of the staff was landscape architect and helped us a lot with instructions for planting for a nice planter we bought

Onyinyechi A: Stopped by store to browse after building my custom closet at container store next door. The store was extremely clean and organized. Multiple colors were available to allow for various options. The staff was friendly and helpful. Overall be sure to come here with what you have in mind to purchase if not you will be buying everything.

Nizar Farsakh: Higher-end furniture store with a large selection of stylish and sometimes practical furniture. They also have kitchen utensils and appliances, though I would go for the furniture more than the appliances. A bit on the pricey side but arguably hit and miss on the quality. Staff is pretty knowledgeable and helpful. They do get pretty busy at times and parking can be a challenge. I would plan to run a few errands like going to the Whole Foods next by to park.

Olga Chatfield: Great selection of furniture and home goods. Nice service.

Daniel Brown: I came in to exchange a toaster I bought online and I think her name was June or Jane but she was an absolute delight. Really made my day.

Raman Oberoi: Super helpful staff and had good variety as well

Tenesha Moody: Extremely poor customer service. My husband and I placed an order for a couch and it was canceled with absolutely no warning. Spoke with customer service and was informed that an individual who was not me called and canceled the order. There was no verification done on the identity of the person other than them having a similar name. I was told I would be called back…. Still waiting for that call.
Response: On behalf of all of us at Crate and Barrel, please accept our sincere apologies for the frustration and inconvenience you experienced with your order. It is helpful for us to know when our service has fallen short so we can strive to improve our customers’ experience. If you could reach out privately at 703-890-2300 with the order details, it will help us address your concerns. -Cassie

9. Room & Board

5 reviews
Room & Board
Location
4.8
Prices
4.9
Product Quality
4.4
Establishment
4
Customer Service
4.6

Address: 7236 Woodmont Ave, Bethesda, MD 20814

Schedule: Closed ⋅ Opens 11AM

Telephone: (866) 407-6252

Guy: Furniture store


Review: Their website mentions united states

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Gabriel Sarmiento: Pretty much just a design studio, no real merchandise to view. If you already know what you want and just want to see fabric, material, or hardware samples then this place will work. Otherwise just go to the DC location that has actual furniture. Disappointment really. They should advertise this as a design studio and not a furniture store.

Sarah Griffin: This is more of a sample store. If you want the full store with all merchandise, you need to go to the DC location.

John Williams: Great service

10. Crate & Barrel

182 reviews
Crate & Barrel
Location
4.3
Prices
4.4
Product Quality
4.2
Establishment
4
Customer Service
5

Address: 2001 International Dr Suite 1650, McLean, VA 22102

Schedule: Closed ⋅ Opens 10AM

Telephone: (703) 891-0090

Guy: Furniture store


Review: Their website mentions get dining

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RCS S: Exceptional service and great designs. Staffs are friendly and will help you all the way to the pick up area if your have too much to carry. So much to choose from. I have a lot of pieces from their collection and never had a problem with the quality. Even the huge online purchases, they call before your delivery date and when there’s a problem the customer service are always ready to help to resolved the issues.

Dede T: My five star review is for the customer service alone that I received from Tyler. I may have been dealing with the other females in the other reviews first. I had called to ask where the pickup location was and she basically told me "it's like any other store and it's obvious". It is not obvious at all in the dark where the spots are. After driving around the building for a while trying to find the pickup location, Tyler came out to my car, was extremely nice, showed me where the pickup spots were but didn't want me to get out of the car because it was too cold he said. So instead he ran back in, got my package, and brought it out to me. One of the nicest kids I've run into in a long time. His momma should be proud 😁

Andy Zavala: I’ve had nothing but great experiences at this Crate & Barrel. I love coming here every now and then for decor ideas and items. The store is always clean, organized and has many options to choose from. The staff is super friendly and there in case you have any questions or need help. There’s plenty of parking in the garage and in the other ground level parking lot.

Elizabeth Meade: UPDATE- I contacted the store per the request after the review and was told to send an email directly to the store (which I had also done in the past). Like before, my email was totally ignored. Again, I will say that this is the ONLY time I have even been disappointed with the quality of Crate and Barrel. And not the sofas themselves, just the terrible so called performance fabric for which we paid extra. It is just so disappointing. I have to get it reupholstered after just over a year and I am just so unhappy. The performance fabric is terrible. Just normal use and it’s so dirty and discolored after one year. And yes we regularly vacuumed. I tried to show the store pictures but they said they couldn’t tell the difference and asked what I wanted. How about recovering in performance fabric that actually holds its own? We have a lot of Crate and Barrel furniture and this has been the one disappointment.
Response: On behalf of all of us at Crate and Barrel, please accept our sincere apologies for the frustration and inconvenience you experienced during your recent trip to our store. It is helpful for us to know when our service has fallen short so we can strive to improve our customers’ experience. We have shared your comments with the store manager and we hope we will be able to better meet your expectations in the future. If you could reach out privately at 703-891-0090 with your order number, it will help us address your concerns. -Cassie

Mourad Oudbib: If there were zero stars I would give it! Horrible customer experience! I bought a marble table from the clearance at the Tysons corner, VA store. I am however extremely upset that they damage table before pick up. been trying to solve problem for a month but no solution. I give up .Giving Up Is Sometimes the Best Way to Solve a Problem. No help from The store manager of the crate and barrel . very disappointed with the experience.
Response: Hi Mourad, We are truly sorry your table was damaged! Please reach out to our Customer Service department and we will be happy to help. Thank you!- Dulce

Doug Francis: I happen to notice that Crate & Barrel has moved over to the Galleria in Tysons (2022). Parking is really easy on the top deck!

Megan Fox: I had a horrible experience upon walking in on Sunday, lady at the front basically told me they get 500 online orders per day and mine would not be ready and to come back. I drove 45 min out there to get my order that was very discouraging. So I went around the store looking for my order and I wasnt sure if part of it was in stock anymore. I asked Miranda for help and she helped me find my order on a different floor and processed it as picked up! She was helping two other customers at the same time and truly was focused on the best experience for everyone. She deserves something special for the hard work she provided Sunday!

Vinay Patil: They should learn how to provide customer service and not Lie to the customers about the delivery dates. Specially if you can't keep promise for the delivery, I understand the pandemic situation and even then had enough time to deliver a furniture.They are now taking advantage of the pandemic situations. they can't even provide proper status from the Warehouse until we make efforts to ask. Website status tracker is useless. Store took about a week just to tell me that it will be late for another two months. I ordered in May and they said it will be delivered in 4-5 months now its expected date is December end. This is ridiculous.
Response: Hello, we sincerely apologize for your recent experience and for any inconvenience this may have caused you. Please know that we are doing our best to keep customers informed of any changes in the expected arrival of their backordered products. There are many factors that can cause a production delay. Please reach out privately via live chat, or by phone at 800-237-5672 with the details, it will help us address your concerns. Thank you.

Lael Lapin: Beautiful store and well stocked for holiday items, but if you encounter the store associate, Joy, just go to another register. I tried to pay for my items with Crate & Barrel Rewards, but was instead charged on my Crate & Barrel credit card. There were excuses, such as "this is a new system" when I pointed out I think I was charged on my card instead of my rewards being redeemed. Let's call it what it is - Joy doesn't know how to perform the job. I won't be returning. The deadline for using these Rewards is approaching and it seems I can't risk trying to make another purchase, only to be disappointed.
Response: Hi Lael, I am so very sorry for your experience at our Tyson Corner location. I have shared your experience with the store's management team for review. We can definitely assist you with your rewards. Feel free to chat us online or call us at 1.800. 967.6696. We can help you review the status of your rewards and place an order for you. We are happy to help. Sincerely, Monique.

Ish C: Wasted our time with inattentive staff, were made to wait for more than 10 mins for store associates to show up to answer basic inventory questions and then admonished for coming in close to closing time. Sorry I will take a leave from work next time to go to your store! Also, one of the associates tried to be “helpful” by suggesting we look for options in discount stores. I don’t where she was coming from but surely didn’t feel like a CB experience. Go with low expectations.
Response: On behalf of all of us at Crate and Barrel, please accept our sincere apologies for the frustration and inconvenience you experienced during your recent trip to our store. It is helpful for us to know when our service has fallen short so we can strive to improve our customers’ experience. If you could reach out privately at 703-891-0090 with any additional details, it will help us address your concerns. -Cassie

11. Theodore's Modern Furniture

30 reviews
Theodore's Modern Furniture
Location
4.9
Prices
4.8
Product Quality
4.3
Establishment
4.2
Customer Service
4.1

Address: 2233 Wisconsin Ave NW, Washington, DC 20007

Schedule: Closed ⋅ Opens 10AM

Telephone: (202) 333-2300

Guy: Furniture store


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peter buttecali: I fully enjoyed my experience in working with Theodore's, they have great selection, fantastic designs and excellent service from initial visit through delivery. I am a professional designer and painfully picky -- they had the perfect set of Italian-post-modern style dining chairs that the absolute best design and most comfortable I found in the entire DC area (and I searched every upscale store we have here). I can sit in them for hours! The pricing was comparable, if not competitive, to other high-quality furniture resources both in-town and online. Marian was particularly helpful, professional and responsive start to finish. I will be shopping there first for items where design and quality matter most.

Susana Ferrando: Theodore has a collection of furniture with different styles which is great since you find in one place items from different designers. Most of the furniture is made in Italy. The quality and craftsmanship is superb, the design is beautiful and the customer service is excellent. We purchased several times and Sandy helped us with the selection of fabrics, colors as well as with the design in the living room. She is a very competent designer with a great eye for space, dimensions and colors. I strongly recommend Theodore and specially Sandy.

Jacqueline Haynes: The pieces I purchased at Theodores are perfect for my room. Marion was exceptionally creative (and patient with me) on this project. i highly recommend the store and Marian specifically.

Aline Martinez: I love Theodore's! I have bought my furniture from Theodore's for 30 years. They have unique, beautiful, well-made pieces and the staff are wonderful! I am so glad they are in DC. Thank you for all you do.

m s: Theodores is our go to place for contemporary furnishings of exceptional quality, as well as design ideas for our home. Janice has helped us create what I call "organic contemporary" in our home. We've also had wonderful help from Marian, who is efficient and knowledgeable. A gem in DC!

Elaine Bodlander: We had a great experience with Marian Henein at Theodores. She went out of her way to help us select and order a new sofa. She came to the house to measure, made sure everything was correct and made the experience so enjoyable. Would definately reccommend her!

Mehran Bayram: We have been a customer of Theodore for some time now. In addition to a rich lineup of elegant furniture offerings, their service quality is phenomenon. Sandi has a wealth of knowledge about all their offering and matching it to our taste. She is a great decorator with great imagination and taste. She visited our home to give us ideas about furniture. From the moment she walked in she was full of ideas about what to do with what we had and complimenting them with Theodore’s offering without trying to sell us what we didn’t need. Sandi is very friendly, professional and attentive. We wouldn’t hesitate recommending Theodore and Sandi.

Paul Baldwin: A true DC institution. Theodore’s has a rotating arsenal of one of a kind pieces that has kept me coming back for nearly two decades. I have never questioned the value, particularly when I consider the bespoke service that is attached to all of their products. I still have my first pieces purchased in 2003 for my first apartment. Since then, I stop by and pick something up every time I move. Classic and timeless elegance with five star service. Ask for Marian!

Guilherme R: Theodore's furniture selection is unmatched. Really happy with my recent purchase. Marian has been great throughout the whole process.

Vic Chen: We really enjoyed our experience with Theodore's. We love Italian designs and they have incredible selections that we could't find from anywhere else. The service was very warm and kind as well. Highly recommended!

12. Ashley

532 reviews
Ashley
Location
4.3
Prices
4.9
Product Quality
4.9
Establishment
4.3
Customer Service
4.8

Address: 1711 Ritchie Station Ct, Capitol Heights, MD 20743

Schedule: Closed ⋅ Opens 10AM

Telephone: (240) 455-0748

Guy: Furniture store


Review: "She help me purchase my first dining room table for my new home."

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A Layne: BUYER BEWARE!! Very disappointed. Only reason they get 1 star is to rate WITH a comment. This is not Ashley but a franchise that bought the Ashley name and is delivering Regency furniture. I bought a $ 1689 firm mattress in June 2020, by December the mattress had 2 soft spots when weight is applied with a very firm center. After trying to get the mattress replaced a so called tech came out to assess the mattress. They did not do anything. My wife and I even turned over the mattress and slept on the bottom of the mattress. That gave us relief for 2 months. The mattress is garbage. We even contacted investigative reporter Susan Hogan at channel 4. They could not do anything because Ashley did not close our case. The pictures show two levels. The yellow level shows the mattress is level with no weight. The red level shows how the mattress sags with weight applied. You will see the bubble in the center of the level is not in the middle. Pictures show weight on the middle and each side. We called corporate for Ashley and were informed that the Ashley location was not a part of their corporation. All attempts at rectifying went through Regency Furniture in Waldorf. The mattress lasted 6 months. We got 😫 tired of the pains we are feeling because of the garbage mattress that we went out and purchased a good mattress from Havertys. DO NOT BUY FROM THIS ASHLEY IT IS OWNED BY REGENCY FURNITURE. THEY ALSO OWN MARLO.

Just Erika: I was SO pleased when I walked out of Ashley furniture that leaving a review only made sense! I initially purchased my furniture in February and worked with Aziz. He was absolutely phenomenal. I told him what I was in search of and my budget and worked so diligently to make sure that I found what I needed. Well, there is no secret that ALL furniture stores are a bit behind on the delivery of out-of-stock products but after 11 weeks, I decided to call yesterday. I was greeted by a young lady named Jasmine on the phone. She was extremely professional as she shared my options with me. One of them being to come into the store to find an in-stock item and compete an exchange. Once I arrived to the store, Kiara was the sales rep that assisted me and OMG… I wanted to give her the biggest hug before leaving. She was patient, helpful and even gave some of her own personal input in helping me select my items. I felt like I was shopping with a friend and not being an annoying customer as I paced the floor for over an hour lol. It was time to check out and another young lady (who’s name I didn’t get but she had curly hair and sat up front) was so sweet and helpful as we wrapped my portraits (because yes, Kiara helped me pic a few wall pieces) and she assisted with carrying them to my car. I am very big on customer service! And it’s not often that you receive superior service from every singe team member and from beginning to end, but I did yesterday! Thank you to the Ashley Furniture team :)
Response: Thanks for the great review. See you soon!

Monique Turner: Went into Ashley Furniture to browse. The ambiance was immediately welcoming from the music to the lighting and associates. We were quickly approached by Kimberly who made the shopping experience a delight. She was super knowledge about the products, inventory, and overall gave really good recommendations. She has such a genuine spirit and was a pleasure to talk to. Highly recommend shopping with her! Can’t say enough good things about her. Ultimately, thanks to Kimberly, our browsing became a purchase and we’re so happy with our selection.
Response: Hi Monique , thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience so pleasant and we look forward to seeing you again soon!

Gaby Desir: Yaketta was VERY helpful! I saw her work diligently at a table and once she saw my partner and I are started to pack up her paperwork and asked us if we needed help. Choosing her was the best decision we made. She helped us specialize the configuration adding an additional piece, gave me the total width measurements to be sure it fits. overall made this experience quick and positive for us. We appreciate her!
Response: We appreciate the review, Gaby. Thanks for taking the time. Hope to see you again soon!

Cassandra Wilson: I went to the Capitol Heights store during their Labor Day sale to buy a sofa. I was assisted by a salesman named Kevin Jacobs. He was very patient with me and did not do a "hard sale" on me. He answered all my questions (there were many) and took the time to make sure I was taken care of so I could make an informed decision. Because of Kevin's professionalism and patience, when I decided to buy my bedroom set it was a no brainer that I would once again go to the Capitol Heights store. Again, Kevin was very good and made my buying experience a pleasant one. I will definitely being returning this this location for all my future decorating needs. Thank you Kevin for being a step above expectations!
Response: So glad you had a great experience, Cassandra. See you soon!

Love Isbeautiful: BUYER BEWARE!! I’m going to share one of many issues we’ve had with this location. We purchased a mattress in 2021. We were told that they are currently out of stock but they have some coming in two weeks or so; we would get a call to schedule delivery. Two weeks went by and no phone call from Ashley Furniture so I called to follow up. I was told “oh we’re expecting those mattresses to come in tomorrow, let’s schedule a delivery date and they will call you the night before to confirm the time they will make the delivery”. We scheduled delivery and no one called to confirm the delivery time so I called back. Needless to say I kept getting the run around. Fast forward TWO MONTHS LATER and still no mattress. During which time I encountered VERY rude managers and employees it’s sickening. Three months later, we get our mattress and ITS THE WRONG MATTRESS!!!!! We called to inform them of their error only to encounter rude staff and management again! After many attempts to rectify the issue, we were stuck with this mattress that we can’t sleep on because it’s so uncomfortable. We have spread the word about the lack of customer service. Many of our friends/family have had similar issues and refuse to shop here. We should have listened. Again, this is only one of many issues we’ve had with Ashley and Regency Furniture. They seem to be the same company. The only customer service you will receive is when you are making a purchase. At the time of checkout, they ask for a five star review with the sales persons name listed in the review for incentive, then if you encounter an issue they couldn’t care less. Do not believe the five star ratings as they are based on false advertising and fake customer service up front. You should take your business to Haverty’s, at least they care and will provide TRUE customer service.

Manny Morales: Frank was amazing in helping us out with the great selection that Ashley Furniture offers! Found some great beds for the whole family. Comfortable and a variety of styles for all our tastes. Will come back again. Thank you!
Response: Manny, we’re so happy to hear you had a good experience. We look forward to seeing you again soon!

Debbie Knight: Customer Service Representative Denise was very professional and helpful to me. I came in to cancel one of my orders furniture which I had been waiting on for 1 month and no response one way or other so I cancel. If the furniture was backlog common courtesy is to inform the customer what is going on. I highly recommend Denise for Customer Service Representative. Thanks a million Denise.
Response: We appreciate the review. Thanks for taking the time. Have a great day!

S. Haskins: I'm still waiting on my furniture. I ordered it in April and now I was told it will be delivered in July. Had I known it would take this long, I would have ordered from some place else. Also, I don't like their payment process. They debit your credit card to hold the payment week after week. They said they don't charge it until after it is delivered but it will ping your card and hold the funds then decline and then hold the funds again. VERY ANNOYING! I will update my review once I get my furniture. Let's see how the delivery and assembling goes. 😔
Response: Hello, Thank you for your feedback. I apologize for the delay on your order. Kindly, email me at support@ashleycustomercare.com with your order number and phone number so that we can check on the status of your order. Thank you.

Jamine Hill: The staff is exceptional! They went over & beyond to ensure my furniture buying experience exceeded my expectations. Jada in the customer service department is a true asset. I will purchase at this location again based on my interactions with Jada. Thank you for being a stellar representative of Ashley Furniture.
Response: Thank you for your feedback, Jasmine! We appreciate it.

13. Target

108 reviews
Target
Location
4.1
Prices
4.3
Product Quality
4.8
Establishment
4.5
Customer Service
4.8

Address: 1515 New York Ave NE, Washington, DC 20002

Schedule: Open ⋅ Closes 9PM

Telephone: (202) 914-2396

Guy: Furniture store


Review: Their website mentions dining tables

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Sassy Sauce: This store opened a couple years ago and it’s always nice and clean. The day I went after work the store must have just received a truck because there were boxes of product on most of the aisles. But this store is generally very clean and organized. This isn’t a normal sized target though, it’s definitely smaller and has more of a convenient store type feel. But all of the normal Target staples are still there. There is parking under the store and it’s accessible using the escalators or elevator. There is a Starbucks as well. It’s a great store to visit!

Amreen Shafiuddin: poorly managed target.. no one knew answers for anything. customer service was poor. stocking issues in all the aisles. boxes everywhere.. the food items especially bread section don’t have best before stickers on them. when questioned, they just saw each other faces. poorly managed.

Tracie: Pros: Near my home. New store. Available parking structure. Decent customer service. By decent i mean - I haven't had a negative experience with the customer but no one has gone above and beyond helping me. Cons: Generally feels empty. Yet every time I enter the store i notice staff are in the middle of restocking and have crates of things in the middle of the hallways blocking the pass way. This was even before covid so not sure whats going on (pictures shown from Dec 2021). Also, doesn't appear to be a parking attendant so anytime anyone lost their ticket, their is chaos trying to get out. Finally, prices seem a little higher than other targets, i get the sense that because its smaller things are limited and maybe marked up? Or maybe its just inflation and the whole food chain/ports being a hot mess.

Mysiki X Valentine: Whoa! Let me begin on a positive. There is a cashier (older Black woman) Joan, who is the most pleasant staff worker. However, the younger staff can often be found tucked away on phones, having side conversation and etc..so finding help is always difficult. In addition, the customer service could never be described as friendly. But it does not end there, this is one of the worst Target’s I’ve ever went shopping. The store shelves stay empty. I recently order Beats headphones online for pick-up, I was emailed saying my order was ready—but when I got to the store the manager cancelled my order, stating the item was not in the store. Long behold, I walked to the back and there sat 3) pairs of the same item I came to pick-up. Her attitude was out of this world, I couldn’t believe she worked in customer service. No matter what time of the day, the aisles have carts full of products yet to be put away. Makes the store seem chaotic and disorganized. If it’s a quick stop, I’d advise going elsewhere. Looking to do serious shopping, never stop here. To end on a positive the food section is normally well stocked and presented nicely.

Kareem Carter: Lets start by saying I am appreciative of having a Target in this area of DC. The parking facility is safe and well lit, the store was reasonably stocked and clean. My gripe is with the professionalism of the management and the completely ineffective way they run the checkout line. they funneled everyone through one line and when several customers skipped the single line and went straight to the register, they were allowed to do so.....causing frustration to the other customers in the line. This was brought to the lead employees attention and she sarcastically dismissed my frustration. They should really signage up on how the checkout line works!

Erin Truax: I have been to this Target a few times because it is the most convenient for me (and parking is easy) but I always leave feeling very frustrated. There are constantly boxes of inventory waiting to be unpacked that are blocking the aisles and many shelves are often missing product. I have shopped at different times and on different days, but this seems to be on ongoing issue for this location. If you’re able, I recommend a different location.

J Por: Went in for some quick toys for my nieces and nephew. Turned in to their Loss Prevention racially profiling my partner, and followed us around the store the entire time for 60 dollars worth of merchandise, part of which, we had to find an employee to get. We initially went in to make a return, and unfortunately had the idea to shop the last bit of our list. Workers letting people (guy in a blue hoodie was wearing a red shirt so possible employee?) walk around without a mask even though DC has a mandate, and the stores inventory is always in the way. Should have been more concerned following him to give him a mask instead of two people who were in your store less than 25 minutes. Overheard an employee talking about managers asking the team to get tested because of a potential positive employee. Overall, the worst experience I’ve had by far. I’ve been a consistent customer for three years, but no more. This location is best avoided. Trust me.

livingmytruth 2: Joan has the best customer service ever. I came in this location with my 98 year old grandma and she made my grandma feel sooo good and proud and she really has a positive attitude. Thank you for making my grandmother’s shopping experience so pleasant . I will actually make this my home store now because of her pleasant demeanor

Aaron Blackmon: Have you ever wondered what it would be like to go to a Walmart that is all red and has Target signs? Well wait no longer! This will fit the bill. The validated parking is a mess. The store is never stocked but simultaneously stocking everything at once and the lines are NEVER open. I only went there after learning my initial lesson months ago because it’s so close and I wanted to get a few things but even still it wasn’t worth it.

Chris Todd: The staff inside the store were friendly and helpful. However, the parking attendant was about as useless as a square wheel. I wanted to recharge my car. The sign in front of the chargers read "See attendant to activate". This dude was just sitting in his car. He refused to get up and wave whatever card he needed to wave to unlock the charging station. He didn't even acknowledge me other than saying "Uh". I tried activating the station with my SemaConnect app, but the station was locked out. I'm sure this Target is great, but I wouldn't come here in an EV because the dude who runs the chargers can't be bothered to get out of his car to do his job.

14. Williams-Sonoma

79 reviews
Williams-Sonoma
Location
4.4
Prices
4.3
Product Quality
4.6
Establishment
4.1
Customer Service
4.9

Address: 4824 Bethesda Ave, Bethesda, MD 20814

Schedule: Closed ⋅ Opens 10AM

Telephone: (301) 718-3071

Guy: Kitchen supply store


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Michelle: friendly staff :) helped me get the best cleaning supplies for my machine

Robyn Porter: Wow! A+ service. Back story: I’m not a “gadget girl” but one of my BFFs sang the praises of Williams~Sonoma’s Beville pizza maker. This afternoon I popped into WS a snapped up the pizza maker and a couple jars of sauce, then stopped by Harris Teeter for some pizza toppings. Dinner was going to be delicious! When I got home I immediately opened the pizza maker box only to discover complete horror! The pizza maker had been used...and by used I mean food crusted in the corners, a burnt pizza stone and an interior top that was black as soot. Yikes! Of course I immediately called WS and told them the situation. The store clerks were profusely apologetic, so much so one of them left the store to bring me another pizza maker! That’s first rate service! Not only did the clerk show up with another apology and the pizza maker, she gave me a book of delicious pizza recipes. They made a bad situation better without the blink of an eye. A class act and superior customer service!

Javier Gonzalez: I just wanted to give a shout-out on an awesome time I had in the store. I came into the store to buy some seasoning. There was a lovely lady who greeted me and gave me recommendations on which were the best to use for the chicken dinner I was planning to surprise my girlfriend with. She also took the time to answer questions about kitchen knife maintenance I had. Thank you Jennifer for your help.

Jordan Toellner: This was an excellent experience! We went to get a new set of all-clad cookware and had the pleasure of working with Jill to find exactly what we needed. Her honesty and recommendations were greatly appreciated and spot on! If you need to buy anything from W-S, go to this location and ask for Jill :)

Shakia Asamoah: I've been to this store 2x and both times, I've received poor and/or rude service. The first time there, I was followed around while white customers were left alone to browse. I was so upset that I left without purchasing any of the things I'd come there for. The second time I visited was to pick up an online order. Even though I had received an alert to pick up my item, the staff chastised me for arriving too early and told me they're making an exception in giving me my item that I had paid for. If your system tells customers their items are ready for pickup, you do not get to be rude to the customers because they arrived "early". I am not to blame for a system glitch. Needless to say, I will not be visiting this store again.

Amanda Sexson: Picking Williams Sonoma was easy-I love their stuff! I am very sorry to say we have had such a horrible experience. They are very unorganized (not this store, but the company in general) and I would caution anyone registering here. We have many many issues. The biggest ones around returning items. After our showers, we ended up with multiple of the same item (it's gonna happen!) and brought them to the store to return for store credit. The first time we did it they refunded the person who gifted it to us!! How embarrassing! And then they refused to give us any credit!! So basically, embarrassed us to our guest and we didn't get our wedding gift. We contacted HQ and submitted a complaint and they said there was nothing they could do. We definitely would have liked AT LEAST credit for the expensive item we returned, or an apology! We got neither. Other issues involved my fiance (who is listed on our registry as co-registrant) unable to return or make any transactions. They inconsistently deny him and last time he tried to return an item for store credit, they told him they couldn't give him the gift card, but would mail it to me (to the address listed on his drivers license as well) It made no sense, but the worst part was the gift card never arrived. It has been over two months, we've called and they said there's nothing they can do and that it got lost in the mail. So overall, after sending all 200+ guests to their store, you'd think they'd treat us a little better. Instead we've actually lost quite a bit of present value. We're seriously considering switching our registry before the wedding. If it wasn't so much work, we would have done it already.

Marie Zurie: Rude employee. Take your money elsewhere.

Anna Kelly: The customer service experience was so bad in this store on more than one occasion, I decided to simply not shop there for household items. I stocked my kitchen with things from other stores (was new to the area). Then recently I went in to make a large purchase and I was pleasantly surprised by a very nice and helpful person. When I returned the next day to purchase one more small item, it was back to being ignored again; it seems as though the customers at this store irritate the people who work there! I've rarely experienced a store wide issue like this!

Vishal Sinha: This is a good location for Williams-Sonoma - right in the heart of Bethesda shopping district. Ample county parking available nearby. The street gets busy and the store is busy too. Tight spaces around the store - but that is expected at a location like this. The staff is friendly and helpful when needed. They do provide good recommendations and opinions on products - very educative! They have the regular products and also quite a few of the Williams-Sonoma only products (much before other stores). Overall good location for Williams-Sonoma :)

Will Prinn: Very rude staff. I approached the counter for some help, and all three associates were talking among themselves. I was unacknowledged. Unsure if they saw me, I moved closer to them. All three made eye contact with me and then went back to what they were doing. I waved at them, and again all three looked at me and then went back to what they were doing. I understand being busy at work, but why not say hello? Very unprofessional. I was helped eventually, but I will certainly not be returning to this store.

15. west elm

110 reviews
west elm
Location
4
Prices
4.4
Product Quality
4.1
Establishment
4.3
Customer Service
4.8

Address: 2921 District Ave Ste 100, Fairfax, VA 22031

Schedule: Closed ⋅ Opens 10AM

Telephone: (571) 395-8660

Guy: Furniture store


Review: Their website mentions dining tables

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Walter Gabriel Rivera Guzman: We ordered a dinning table at the end of January 2022. They told us that delivery would happen in about 2 weeks. Since then, delivery was pushed out twice apparently due to the pandemic. We're close to the end of March and we still have not received the dinning table or an update whatsoever. We also tried to cancel the order twice. They said that they will 'put in a request and get back to us in approximately 10 days' but nothing happened. Oh and they charged the credit card. We're talking about a $2000 dinning table. I checked the website today and the listing for the table says it is 'in stock and ready to ship.' I will put in a complaint with my credit card and every consumer protection agency I can find out there. This store is a scam. Unbelievable how they trick people with their nicely furnished store and website. Order number: 320303635033.

Seda Yildirim Babakiray: Long story short: West Elm is not capable of cancelling an order. I ordered a chair on Jan 3rd with estimated delivery date in Feb. They postponed the delivery date 5 times. I have been asking them to cancel my order for the last 3 months but they are lying to my face that it will be shipped in the next 2 weeks. And they can not cancel the order because it is fulfilled and it is in the container (for the last 4 months!!!). I had the worst customer experience. The next estimated delivery date is June 29th and when I told them I am not home and refuse this shipment customer representative offered “I should kindly ask my neighbour to return the product”. They are a joke. I’ll not shop here again (never ever!). I have never been treated such poorly as a customer. Now it is my mission to spread the word! Before you ask my order number is: Order Number: 320032154678 . Please cancel my ORDER

Shannon: Called the store. Employee was still having a conversation with someone else and was laughing. I inquired about something in stock and shipping. I got some answers, but also a ton of attitude. No wonder why this store gets terrible reviews. Needless to say I will be buying elsewhere.

Hogai Aryoubi: I returned an item in January 2022 and I still have not received a refund 4 months later. Very bad quality furniture for the price. Avoid this store

Kristina D.: Back in mid February sold me a couch claiming it would arrive in no later than 2-4 weeks. That is what led me to purchase. Months later, no couch, stuck in distribution, no returns available. The staff at this location are misinformed and/or omitting information for the sake of a sale. It’s been an extreme hassle to get help from customer service.

Miles Weldon: If you want your order in a reasonable timeframe DON'T ORDER FROM WEST ELM. Been furnishing an entire home and out of all companies West Elm is BY FAR the worst. Shipping estimates are completely inaccurate and don't get updated. Have had to call numerous times a couple days prior to the delivery date to finally be told there would be a delay on products I've ordered. If you're ordering a large piece like a table or couch just assume you will wait 6+ months regardless of what their website says.

gopi gunturu: I have ordered Dining chairs and Dining Table on Jun19. the chairs came quickly and they were good. The dinning table was back ordered to be delivered by Aug 03. and i am still waiting for the dinning table. The design and products are good but the customer service is not good. I had to make many calls to find out when the table will be delivered and don't get any answers. Here are the various issue I had when dealing with West Elm 1. the customer rep will say that they will transfer to the delivery depart and the call ends. They transfer to a number that is not working. Happened multiple times. 2. I wanted them to replace 2 chairs (1 box) but they sent 2 boxes (4 chairs) I had to take the heavy boxes to return to UPS. 3. The customer service Rep will tell I should get a call back in 24hrs, but that never happens. 4, My order was delivered to wrong delivery center and it is taking ages to be moved to the right delivery center. Because of the customer service, I would not recommend.

Saraswathi Gautham: Worst furniture shopping experience I’ve had and I just furnished an entire house. I went into to purchase a side table and lamps. They were being gifted by my father and when making a payment we were told he couldn’t complete the transaction with an international credit card. The sales person recommended we make the purchase by buying a gift card and using that to place the order. After charging us for the gift card and placing the order she tells us we were also charged a $150 for shipping. As I didn’t want to pay $150 shipping for just an end table I asked to change the order items and I was told I could cancel my order but not change the order. I would also only get a refund in the form of a gift card and even though the items I was changing my order to were coming out to $200 lesser than what I was being charged for I wouldn’t get a refund for the difference but just a store credit for the amount of my original purchase which the sales agent charged without fully going over the breakdown. Till now I have had to talk to 3 people to even get to the point of them telling me that I would only get a gift card with each person saying it was a mistake the store made but not offering up any real solutions. Add to all this that they have mentioned all this only via email and have not provided any receipt for the order cancellation or the new gift card issue. I’m accepting the gift card issue ( still pending actually receiving it) only as a last resort to make sure I don’t lose all my money. This transaction has felt like nothing more than an entrapment to get my money without anything to show for it. Absolutely horrendous experience. Completely unhelpful and careless sales and management at the store and customer service that’s been frustrating to deal with

Rachel Wood: Worst service I've ever experienced. I was supposed to have all of my furniture by November 26th. They ghosted me on a scheduled delivery. I had to reach out and re-schedule myself, they never acknowledged their mistake. Then I was supposed to get it yesterday, but they call to say that one of the pieces won't be there because they "forgot it." Then I get an email today that the final piece is delayed and won't be here till mid December-January. Terrible service, very unprofessional, extremely disappointing. don't waste your money for them to just waste your time.

Isidor Dimitrijevic: This business is fraud. After waiting four months for my set of nightstands to arrive, they managed to sent only one of the two and guess what!? It was broken. After couple of tries with their phone support or store manager Kevin to fix shipping issue, i decided to cancel order and return broken night stand without waiting for the 2nd nightstand to arrive at my house. Guess what?! I’m still waiting for my refund, it’s been whole month already. If you all respect your money think twice before making purchase at this fraudulent, slow and extremely unprofessional business.

16. Ashley

926 reviews
Ashley
Location
4.5
Prices
4.7
Product Quality
4.6
Establishment
4.4
Customer Service
4.5

Address: 5871 Crossroads Center Way, Falls Church, VA 22041

Schedule: Closed ⋅ Opens 10AM

Telephone: (703) 933-8842

Guy: Furniture store


Review: Their website mentions washington

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Lani: This store had many nice furniture pieces on display. However there is currently a very long delay of anywhere from one to four months for furniture to be delivered. The sales rep who assisted me was helpful, but pushy and followed me around the store when I just wanted to scope out items. I literally had to ask him to just give me a minute and I will find him when I was ready to talk about the pieces I was looking for. The pushy reps made my experience poor. One thing I noticed is that many of the furniture items did not have a label or name on them. This means that for everything you were interested in, you would have to ask the rep for details on the pricing. It would save a lot of time if I was able to just literally look at the name And price of the item directly, especially since the store is so big. It seems like the associate did not want to tell me the names of items, which I found to be odd. If I am looking at multiple pieces of furniture and comparing prices, it is helpful as a shopper to know exactly what I’m looking at since there are so many items. There was also a huge push to buy items in store, although many were listed for much cheaper online. He also try to sell me a couch that had visible damage on it. I think this was just to make the sale

Zewdu: We have had a good year 2021 except this TRAUMA. We purchased a sectional sofa in Dec 2020 from Ashly Furniture Falls church, VA and we were told it would be delivered within 4-12 weeks. however, we did not receive it until may/June 2021. after we received the sofa, the quality was not good enough. So, We needed to return part of the sofa & paid additional $100 pick-up fee and then the store wanted to charge us 30% restocking fee. We spoke to customer service & due to their late delivery timeline & poor customer Service communication, they agreed to charge us 10% cancelation fee instead. After a few back and forth with them, we went to Ashly furniture falls church to get our refund. one of the customer manager we spoke to reiterate that we were to be charged 10% fee-not 30%. The store manager disagreed & insisted that he's going to charge us 30%. We repeated to him the conversations we've been having with them, but the store manager (he said his name is Ray) and he was not even wearing a name tag) escalated it...started shouting & yelling at us. This was unnecessary so we started recording our interaction."Ray" demanded that we stopped recording, or he'll call the police & said,"I PROMISE YOU, I WILL GET YOU ARRESTED" We told him that was his choice to do so. He called 911 & claimed that he was being "harassed" by a customer; we called 911 as well & told the police what was really happening.When the Police arrived, "Ray” asked the police to make us delete the recording & escort us out.The Police told him we had every right to record the conversation as the Police himself was recording this event as well.The Police told us to deal with the refund issue with the appropriate party & to keep paper trail. We submitted compliant to BBB and we received our refund a couple of weeks ago. This process has been physically, emotionally draining & it has been causing unnecessary distress to us. BBB to take the appropriate measure as there are multiple complaint online & this store manager/location to be held accountable for the emotional distress they have caused to customers. I forwarded the video to @WTOPNews @WUSA9 @NPR . Thanks!

Ragai Abdelrasoul: My wife and I have been looking for furniture that was reasonably priced for the past 6 months. Everywhere that we’ve went has had very aggressive salespeople. Maria was extremely patient, helpful, and even gave me discounts and was on our side throughout the whole process. Highly recommend Maria! 10/10!
Response: Thanks so much for the kind words. We look forward to serving you again soon!

Amanda Murff: We purchased a couch at this location and had a good sales experience. The team members were knowledgeable and friendly and able to answer all of our questions. Our salesperson's name was Kanan and he was very friendly and responsive to our needs, plus he was not rigid in negotiations which I very much appreciated because we came in with a budget we wanted to respect and I communicated that to him. Connie handled all the paperwork during the actual purchase process and she was very friendly, professional, and transparent. We knowingly purchased a couch that was not in stock at the warehouse, so we haven't been through the delivery experience yet, but as far as the in-store experience, it was very positive.
Response: Amanda, thank you for the review. We will share this with the team!

Stela Berbic: Best service I could get! Mark is an amazing salesman! Finding the furniture I like was so easy with him! I got the best deal and was served in best way, so definitely once you there ask for him! Yara at the checkout made sure she gave me best delivery date and took care of everything smoothly! Couldn’t be more thankful! Quality at best value it’s hard to find, that store it’s the right place for it, with Mark guiding you of course!!
Response: Hi Stela, we’re thrilled to get this kind of feedback. Thank you for taking the time to review us. Have a wonderful day!

Rebekah Mann: Highly recommend NOT buying in store here. It’s way better to try out the furniture and then buy online as online prices are significantly cheaper. We found a couch in store that was $300 cheaper online as well as an ottoman that was $150 cheaper online and ships sooner than what would ship from the store. Not to mention taxes and furniture protection plans are cheaper online. The sales associate that tried to sell to us said that you have to pay the delivery/assembly fee or else you can’t get the protection plan, which isn’t true. We were able to order online and do doorstep delivery for free with a furniture protection plan. Hoping you can con people into paying more in your store is not a very successful way to compete with other stores. Especially when people have the sense to take 20 seconds to use Google to confirm pricing and availability.

Kayla Regan: If I could give zero stars I would. BUYERS BEWARE! I purchased a large sectional couch from this store not even two years ago. The floor model they had was damaged and you could not sit in the middle of the couch. The salesman had told us there was an issue but to test out the other section of the couch. Maybe we were naive in believing him that the couch was damaged from it being a store model - but alas here we are and our couch has the same exact problem. The black mesh material that the cushions sit on is ripped. We cannot sit in the middle of the couch. I had purchased the 5-year protection plan and specifically asked if this was covered and was told yes. Again, my fault for not reviewing all the terms and conditions before agreeing to purchase. I tried to file a claim and of course it's not protected. I called the store directly and was told I can get the money back for the protection plan $190 as a store credit to use on a future purchase. That's it. They won't even pay to have someone fix the issue with the couch when they very well KNEW this was an issue with this model. Honestly, the cushions are all balled up on the material and have lost their sturdiness - and for a couch not even two years old where I spent over $2,000 - that's insane to me as well. Overall I WOULD NOT buy a couch from Ashley Furniture. Ever. Anywhere - but especially would not shop here.

jessica dell: My husband and I bought a sectional sofa. The sales representative, Kanan, was fantastic! He answered our questions, didn't pressure us, and overall made our trip to Ashley a great experience. The checkout and delivery schedule was seamless as well with the help of Nura. Great customer service and a fantastic new sofa.
Response: Thank you for your feedback! We're thrilled to hear you had a great experience.

Zoe Davies: Mark was a huge help. Helped us figure out what was in stock and would fit in our space when the first couch we purchased wasn’t going to fit. He made it easy to transfer the cost of the first couch toward the second couch. I haven’t always been a fan of Ashley’s but he changed my opinion.
Response: Hi Zoe, thank you so much for the review. We look forward to seeing you again soon!

CJ Young: BEWARE!!! We bought a leather couch less than a year ago for $2000 from Ashley. There is already stitching coming undone on part of the couch. What makes it worse is that it's in the middle seat where we rarely sit (the middle part has a fold down arm rest that we use). I called the store and was told that the stitching is not covered under their 1 year warranty. Even though is specifically says on the website that seam slippage is covered!! We had a horrible experience with the delivery and now an even worse experience with the customer service. Please spend your hard earned money elsewhere.

17. Pottery Barn

66 reviews
Pottery Barn
Location
4.1
Prices
4.1
Product Quality
4.3
Establishment
4
Customer Service
4.2

Address: 2700 Clarendon Blvd Ste R-100, Arlington, VA 22201

Schedule: Closed ⋅ Opens 10AM

Telephone: (703) 465-9425

Guy: Furniture store


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Nicole Gartrell: Cali's customer service was EXCELLENT! She was ready to help and knowledgeable. Once she finished assisting me she went right into helping someone else.

Kathryn Chavarria: Ordered online, easy pick up! I wouldn't say it's ready in 3 hours - maybe 5 or so. I ended up going home before I got the email that my items were ready, but I didnt need the items right away. Beautiful layout, very festive and cozy! Staff are very kind and helpful. Would recommend for any holiday office/friend gifting!

AuntSusie: One of my favs, great furniture choices, especially if you are looking for " transitional types" of pieces....for example, items that can flow from contemporary to more traditional if your home has both styles, they can help you pull it together...and you can find it here. Best to cruise the entire shop, then start making your selections...it can be daunting even for an expert because some soft furniture pieces have between 12-100+ fabric choices. Wear comfortable shoes, expect to stay awhile. We were there 3.5 hrs and made 3 furniture choices. All different but looked good together, but they did the checking on how long it would take to deliver...some items are not scheduled till next Feb/Mar; but what we ended up with was available to ship between 8-12 weeks. Even the quick ship items, due to Biden's supply chain problems..dont come in for 8-12 weeks.

Valerie Myers: I scheduled delivery of the Warren bed frame once I was contacted saying both boxes in this order were at the warehouse ready for delivery. I scheduled the delivery two weeks in advance. I reserved the loading dock in our apartment building for easy delivery. When the truck got here they told us they were missing the box with the headboard in it. They told my boyfriend that it wasn't at the warehouse (this was NOT true, as I found out later after hours of phone calls). They said they could deliver the headboard next week (which, if it truly wasn't in the warehouse I don't see how they could promise that). Then when I called customer service I was lied to yet again. The first representative I spoke to said I would get an email with delivery time later today. I waited 3 hours and called again because I hadn't received an email. The second person I talked to said that there was no record of delivery being scheduled for the headboard. He said he would transfer me to the schedulers at Fidelitone. I asked him to give me their phone number in case I got disconnected, because that had happened several times already, he said he didn't have a number for them. He transferred me and the phone promptly disconnected. I then called two different phone numbers for Fidelitone, never reaching an actual person, I left several messages and they did not call me back. I then called Pottery Barn again. The third representative I spoke to tried to call Fidelitone as well, they didn't talk to her either. I then tried emailing Fidelitone. They said they'd try and get it delivered today but since it was at the warehouse and not on the truck it probably wouldn't be today. I pointed out that they were just ignoring me to delay having to fix the problem that they caused. This is all more frustrating because I scheduled this two weeks in advance, that should have been ample time for them to get their s together. Additionally, we now are sleeping on a mattress/boxspring on the floor because we don't have a bedframe. We will have to move the mattress and boxspring yet again when the warehouse deigns to deliver our furniture. And finally, we have a large box in the middle of our living room that has the base of the bedframe in it, which will sit there until we get the piece of furniture that we were told would be delivered by May 24th at the latest. Oh, and no apologies or refund of delivery fees or anything to fix their mistakes.

Megan Lisowski: My wife and I recently purchased an entire dining room set from Pottery Barn located in Alexandria, VA. Upon receiving one of the Bradford chairs we ordered, one of them was defected and needed to be returned. We called The location we purchased the chair from and one of the associates assured us that we would receive a new chair and be able to return the defected chair in the packaging that it came in. A couple days went by and we didn’t receive a new chair, nor did we hear from the associate we spoke to at the store. We called the store back, only to find out that the lady we spoke to wasn’t working there anymore. We spoke to another associate at the store and she told us that she didn’t see anything in the system about our return and said she would start the process over again. She reassured us again that we would be getting a confirmation email and that we would be getting a chair delivered to us. We would be able to return the defected chair in the package it would come in and UPS would be picking it up. At this point 2 weeks have gone by and we still did not receive the email or a new chair in the mail. We called the store for the third time, and spoke to another associate, that associate said they would have to call someone else at the packaging facility and assured us that she would call us back. We never received a phone call back. At this point my wife and I were hopeless. We just spent 5K dollars on a dining room set and we were appalled at the service that we were given. We decided to call the generic customer service number because no one at the store was able to help us with our order. I spoke to a nice lady who pulled our order information up and made an excuse saying that the return was started but no one finalized the return. This led us to believe that the previous associates were lying to us. We were disgusted and proceeded to express our unfaithfulness with the customer service representative. She then put us on hold for about five minutes. When returning to the phone, she sounded just like the previous 3 pottery barn employees that we spoke to. She assured us our chair would be mailed out and an email would be sent to us confirming the delivery as well as a separate email from UPS to setup the return of the defected chair. I forced the associate to stay on the phone with me until I received a confirmation email since the previous experiences I had with past associates all claimed I would receive this email. After 15 minutes on hold we still didn’t receive the email and the customer service representative hung up on us. My wife and I have always dreamed of having a pottery barn dining room set in our newly built house. Although, after this experience we will never consider purchasing anything from pottery barn moving forward. Not 1 person was able to help us out from the store we purchased the set from all the way to 2 separate customer service representatives. So at this point I wanted to vent my frustration to anyone at a higher level with the company to express my terrible experience. I will share this experience with family and friends to prohibit them from going through the same experience I have and encourage them to purchase furniture from other places because it’s not worth the hassle to spend the type of money we did on something that came defected and we can’t return. The old adage you get what you pay for doesn’t correlate with pottery barn and I will never purchase furniture from your store again. I hope this summary does something to change the way your conducting business and breeds light into some loopholes within your company you can fix.

Alissa M: Please do NOT shop at Potterybarn. I have been trying to work with their customer service for over two months to receive a refund for a diffuser that I purchased that was delivered in an unusable format. I was initially upset at the product I received, but since have become exasperated and angry with customer service agents who ignore my messages, fail to follow up, provide different messages across agents, and a general lack of courtesy. I will not be shopping at Potterybarn ever again.

Andre Sadler: This will be my first and last time ever going to a pottery barn thanks to Michelle at this store. I went into this location to pick up an online order, just to find out they did not have what I ordered and what my card was charged for in stock. When I attempted to ask for help to make sure the charge would be reversed I was treated as if I was wasting Michelle’s time and did not belong in that store. So I will take “my kind” of money somewhere else where I am treated with kindness.

Carley Litchfield: This location is so hit or miss. Several of the regular employees are so rude (two in particular I know I'm going to be "bothering" when asking for help) A few are fantastic. Can't get consistency. Just called to inquire whether something was stocked in the store and was interrupted mid-sentence "I need to put you on hold"...and then I waited 5 minutes before hanging up. I'm a VERY regular customer and the lack customer service is super frustrating.

Teri Matzkin: Nice, classy store. Furniture is mostly for larger homes it seems fo me, but very nice. Great decorating things, like candles and table dressings. Bought one of the softest throws I've dyed owned heee. Best to come when they have their sales.

Brionne Griffin: I've been in to browse several times, but have yet to make a purchase. They have some gorgeous furniture and the most amazing fur blankets, but it's obviously a very pricey establishment. Also, I find it very irritating that a lot of their products don't have price tags. I found a few jewelry boxes I liked, but none of them had price stickers anywhere.

18. IKEA

10278 reviews
IKEA
Location
4.1
Prices
4.2
Product Quality
4.2
Establishment
4.2
Customer Service
4.1

Address: 10100 Baltimore Ave, College Park, MD 20740

Schedule: Closed ⋅ Opens 10AM

Telephone: (888) 888-4532

Guy: Furniture store


Review: "The worst place to Kitchen cabinets"

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preservefootprints: The right place for everything , is a one stop service from furniture checkout, ideas for designing your future whatever rooms, and to Swedish food! This is our fave’s, the IKEA food court! The warehouse was huge, you can also come to practice walking or exercise during extreme weather. They have variety of food selection, all come with healthy calories calculation. Our favorites always Swedish meatballs, fried chicken and the desserts. Have you tried their veggies balls? It’s taste almost the same as the meatballs, but more delicious! Don’t miss out on the side dish, it’s a perfect combination with veggies balls and the sauce. We’re all facing the same issues here at this moment, some if not all items are out of stock! You have to be prepared if you’re running a project, either come as grab as the stocks are ready or visit the store multiple times.

Samone Jones: Old faithful IKEA. Great new furniture. I came to look at the faucets and grab a quick lunch. As always you can get some great design ideas and gadgets for the home. My favorite are the duvets - they can always give a fresh look to a room. The food is pleasant. I got the Swedish meatballs, mash potatoes, and fries.

Giovani Guarnieri: Furniture and all you may need for your house and office you can find here. Prices are good. But you have to carry out by yourself and put it together in your house to... I like to do like that but if you don't like it will be a problem. Will be back soon

Mahjabeen Mitu: In general Ikea products are always price worthy and presentable, so you won’t struggle much to fit with your budget and planning. They have huge collection but their catalogue based marketplace will help you to get your desired one quickly. I’ve been using their products since 2013 and it never makes me disappointed. If you love to decorate your home and garden, really a great place to get a complete package of ideas! On a separate note, they have a Swedish food market of vivid collections, so you can enjoy chocolates, cookies, coffee and etc. of swedish flavor right there. Also, I would highly recommend to visit their food courts, foods are awesome! If you have an Ikea family membership, you will get discounts on foods and all kinds of beverages are free for you ☕️🍹🍸. Interestingly, they do birthday wishes to the members each year offering worth of $10 coupon and a frozen yogurt of any flavor🍦 🍦

Djey Kanjaria: Awesome place to buy furniture and household items. Also they serves delicious food. Must visit

Candie W: If you want to build it....IKEA and a little patience is all you need. I have a bit of both ;--) I frequent this Ikea because I want to achieve my own personal "carrie bradshaw" type of closet (the ladies will understand).....I also want a PAX spa cabinet. So, although I could give them 3 stars - I know they are 4 star worthy.... Here lately though, I am becoming very frustrated. Lots of things are temporarily unavailable or discontinued without notice. Makes it extremely hard when you have a large project to achieve. ALSO! This weekend they advertised their annual Julboard and I was exited for the festivities....BUT, as with everything else - IKEA missed their usual mark. I believe it is due to the pandemic but I am disappointed. I don't want IKEA to be in comparison to Walmart, Costco, or Sam's...I hold them in a higher regard....but, empty shelves - displaying things on the showroom not available - Costco type sampling....this is not you IKEA!!!! I know because I am here all the time..... BRING IKEA back!!!!!!

Sebrin Adem: As a real estate agent who serves the tri-states of MD,DC,VA and as an investor option like IKEA is a blessing. Lately, I see a lot of improvements in the home appliance and kitchen section kudos. I am like a kid in a candy store coming here. I wish IKEA will start offering professional account set up to get extra perks and discounts. I love coming here and Woodbridge location.

Charley: Overall rating of 4.7, went shopping in search of a specific type of bed frame. Was disappointed when I was informed they did not have that model in stock and opted to instead settle for the "Malm" variant. Buying the bed was super easy, when I confronted an employee he told me exactly what I needed to purchase. The bed came in 4 different items and the overall assembly of it was not too bad. However, take this with a grain of salt because I am a master builder and the process was mildly engaging.

Stephanie Jackson: IKEA literally has everything. I needed a table to match another piece of furniture I purchased from IKEA to place my record player on. Of course they had the perfect piece. It took 5 minutes to put together. Super cute and super easy.

Abi Maghamfar: Ikea is a great place for do it yourselvers and those who don't mind assembling their own furniture. The prices are good and the return policy is generous at 365 days! However on a recent visit to the College Park, MD store it was obvious they are having a hard time keeping their shelves stocked. Almost 1/3 of shelves were bare or limited stock. We had to change plan for a bed because they did not have the mattress we wanted and the support slats for the bed. It would be helpful if they mark out of stock items in the showroom so you don't have to go to the warehouse to find out they're out and then you have to start all over! On a positive note, I commend Ikea for their commitment to environment by installing solar panels all over their parking lot.

19. R-Home Furniture Store for live edge wood slabs furniture

29 reviews
R-Home Furniture Store for live edge wood slabs furniture
Location
4.4
Prices
4.3
Product Quality
4.2
Establishment
4.5
Customer Service
4.9

Address: 5641l General Washington Dr, Alexandria, VA 22312

Schedule: Closed ⋅ Opens 11AM

Telephone: (703) 942-8985

Guy: Furniture store


Review: "We needed the kitchen table in a hurry."

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Quang Nguyen: Beautiful products. Excellent workmanship. Perfectly fits for your casual or formal dinning rooms. You can also order custom made tables, shelves, bars ... all uniquely created to your tastes. Sometimes, I just come and hang around to touch the beautiful wood!!! Love the place and Nicho has excellent tastes in furniture designs.

Jonny Lobeck: We can't say enough about not only the quality of the products (we purchased a coffee table, two end tables, and a writing desk top), but also the friendly customer service of Niko. And, you can't beat the reasonable price points. This truly is a local business you want to support. Thanks, Niko!

Justin H: Fantastic place for custom wood furniture. Massive warehouse full of different size/shape/grain planks to choose your custom to able from. We wanted something solid wood that would last forever and were so happy we found this place. See the pictures for before and finished product. They sealed the table and had numerous leg styles to pick from. We were even able to get a side table from the same slab. Great family business where customer service is their first priority. Highly recommend you check them out!

Angie Rhinehart: We came upon this store when we were out looking for new bedroom furniture. While we didn’t find that, we did find so much more! Don’t let the outside deter you, a treasure trove awaits you inside. They carry such unique and reasonably priced pieces. Plan to spend a good bit of time because there is so much to see that it takes several times around the warehouse to take it all in. The best part of this place is the customer service. Furniture shopping can feel like being fed to the wolves, but not here with Nico. He was present to offer help but not in your face and he was incredibly friendly. We found so many things we want for our home but picked up a few to start and are going back for more soon. I cannot recommend this place enough!

Robert Kagan: This is a truly wonderful business. I have purchased two beautiful items from them: a live edge desk and a round reclaimed teak kitchen table. They both give me happiness every day. The workmanship is outstanding. More than anything, I appreciate the wonderful friendly service. We needed the kitchen table in a hurry. They got it done. I needed to drive it down to the Outer Banks. They wrapped it up and tied it down securely on my car, even though they didn't have to. Incredibly thoughtful. what a fabulous store. Thank you!

Folashade Osibanjo-Quinn: Great furniture store with superb customer service. The owner was incredibly nice. My husband and I visited last week to pick up a small dining set and we were pleased with the craftsmanship and options. We will definitely return. Highly recommended for those looking for quality pieces.

Laura Ruth: R-Home sells the most amazing furniture. It’s a hidden gem! We bought a large dining table and 10 chairs earlier this year and couldn’t be happier with the final product. Everyone who sees our house immediately notices the table. It’s not the cheapest but it’s solidly made, family-owned, and unique!! We just ordered a coffee table because we can’t get enough of their beautiful furniture! Highly, highly recommend.

Joey Marshall: Very friendly staff, excellent craftsmanship and many styles of furniture to choose from. Everything is 100% solid wood. These folks have a manufacturing source in Indonesia I believe so the prices are reasonable and the quality is outstanding. It's a family run shop & local business producing a great quality product at an affordable (for the quality) price point.

Kenny S: I was surprised at this furniture store it is outstanding, we purchased our dining room table and other small accessory pieces here. The selections are amazing and customer service is great! Stop by their location and you won't be dissapointed! I will definitely be back for other things.

Chandra Khoe: This store is a National Treasure. The wood product is so great and awesome. We never see many stores like this in the United States. The quality of wood products, the products variation, the customer services are wonderful. Surely, we will buy more furniture again from this store.

20. Target

33 reviews
Target
Location
4.8
Prices
4.2
Product Quality
4.3
Establishment
4.3
Customer Service
4.2

Address: 3505 Connecticut Ave NW, Washington, DC 20008

Schedule: Open ⋅ Closes 10PM

Telephone: (202) 892-3794

Guy: Furniture store


Review: Their website mentions dining tables

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Connor Black: My friend is a former employee at this establishment and I decided to post this on their behalf to protect their anonymity. First off, HR is prone to scheduling shifts at horrible times with little regard for the time you will have between shifts. Now this could be fixed if HR was more present and was available to talk about shift scheduling and issues that arise from how they do it. Secondly, the General Manager is very aggressive with their style of management. They often are talking down to people and attempting to single them out for ridicule or to give attitude to. They also have zero regard for a worker's wellbeing or health, instead putting the business before the people who have to make sacrifices for it. If you ever do call out and the GM answers, be prepared because she will try to gaslight you and talk you out of whatever your legitimate reason for not being able to come in is.

Portia Massado: I was a former employee there and the reason why I left was for a career choice and also because of the GM Jemima Canage. Jemima Canage is THE WORST GM to work for the company. Target is her LIFE and if your in school or have a second job PLEASE DO NOT APPLY. Control freak YES she is. Jemima will over work you and will not give gradititude in return unless your a male that work in her store. She talks very mean and nasty to associates like they are nothing to her. I even had an incident where she yelled and charged herself at me like I was a child. It made me very very upset and if another manager wasn’t present I would of lost my job for walking out due to Jemima poor management skills. I even had customers come in and complain about how rude and mean she is. She also like to try to undermind people like they lack common sense. She recently fired someone for no apparent reason at all. She forced that man to come to work sick after expressing that he wasn’t feeling well. And he called the ambulance for himself just to prove to Jemima that he was sick. And in the process of her firing one person she lost 8people from that store. Even her ASM left because of her, 3LPs, and 4 associates. And right before I started 6months ago the original associates that were there had already gave the new people the rundown of Jemima Canage and how much they hated her and how she acts towards her employees. She doesn’t onow how to humble herself or treat people with REPSECT. She demands it then earning it or giving it back in return. And the nexr person she raises her voice at WILL NOT be as nice cause trust me I was VERY VERY ANGRY about it. Please get rid of that bad engery in that store. I feel sorry for all the people that are still there.

Kerry Delf: Small but fairly well provisioned food section, with both snack foods and some home groceries, heavy on the convenience foods. Prices are high but better than other stores in the area. Conveniently open until 11 p.m. on Saturdays, in an area where other stores close at 9 or 10, but it closes earlier on other days of the week. Free parking with store validation. Downside: Service was sparse and heavily dependent on self-service—there were no employees on the floor helping customers, and of three employees around the checkout counter, only one was operating a register, quite lackadaisically.

Peyton Doyle: Great small format Target in a really accessible part of Cleveland Park (and just steps from the Metro stop). Impressed with their selection of fresh foods. Nice home goods section too. Unique underground store. Really friendly employees! I will certainly be back.

Daniel: Right off the metro so it's convenient, not to mention, definitely bigger than you'd think. They took the investment of digging underground for the store (kind of like their NYC Tribeca location) and it definitely paid off. Validate parking when you leave since there's a lot attendant and a gate... no joke. Prices upscale for the location, but they had what I needed and would probably visit again.

Larry Gamble: I really enjoyed the atmosphere and the surroundings is a very beautiful place with a lot of awesome deals! it was a very nice experience for people are just super awesome everybody was all friendly and lot of excitement going on just keep it in the parking lot list fire I loved it

Lindsay Cooper: Purchased baby food online that was listed as in-stock. Received notifications that it was ready to pick-up. My husband went to pick it up and not only did they not have our order, they didn't have the product in stock. My husband then decided to purchase other items while he was there and was followed closely around the store by security so much that he had to ask the person to back off. I called Target HQ and they confirmed that the order was ready for pick up. I'll be going back to Amazon after this experience.

Chaturbhuj bhojwani: It is Very nice and very clean. It is small in size, but they've got everything from groceries to clothes and electronics. It is conveniently located near the red line Cleveland park metro station, and bus ( L1, L2) stop. when you walk in this location, it looks like you're at a duty-free shop at an airport. It is also a quick 5 minute walk from the zoo.

M P: Free parking but you MUST get your ticket validated in store. Great for quick Target run. You can always find helpful employees and if you don’t see what you are looking for ask and they’ll get it in stock. Great manager. Super clean store. Perfect location.

Sassi Whayz: Clean store, I love the floor separate.. x feels like a department store. Found a new favorite lady part cleaner

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