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1. Logan Hardware - Washington
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5
563 reviews
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Address: 1734 14th St NW, Washington, DC 20009, United States
Schedule: Open ⋅ Closes 8PM
Telephone: +1 202-265-8900
Business type: Hardware Shop
Paul Durbin: If you want service and quick check out go to True Value on 17th. Completely different experience with knowledgeable staff ready for you at the door who will help you and then check you out right away. 100% of the true value staff knows their stuff. Here it’s mainly people who will just check you out and don’t know hardware. This place has equally good inventory and later hours, but it’s not a hardware store experience. And for what it’s worth this is an Ace Hardware, which advertises on Fox News, should you want to avoid supporting Fox.
Jim Parrett: Went there to get glass cut and paint matched. l was pleasantly surprised how helpful and courteous the whole staff were. They were able to take care of what I needed so I could finish my project. Thank you!!!
Response: We’re so glad to hear this Jim- thank you for trusting our team with your DIY needs. And thank you for shopping and supporting our employee owned store!
Aja Navat: Friendly staff and large selection of things. It is two floors.
Response: Aja, thanks for the great review! We love that your Logan Ace Hardware experience is a good one! Thanks for sharing, shopping local, and spreading the word about all that our employee-owned store has to offer. We look forward to seeing you again soon!
Jacob Goo: So this is super weird but they sell the best cream soda at the counter. I love ace for being small hardware with a little bit of everything. Thx!
Response: Dear Jacob, we're delighted to hear about your experience at Logan Hardware and so glad you love our cream soda! Thanks for shopping local and we look forward to seeing you soon!
John Trissel: Good hardware store! parking may be challenging. They have a good selection for most small projects and gardening needs
Response: Dear John, thanks for the kind words! We are glad that you find what you need at Logan Ace Hardware. We know you have choices when you shop, and we truly value your business. Thanks for shopping local at our employee-owned store! We look forward to seeing you again soon.
Robert Bolen: This store is full of caring people and fantastic tools. On two separate occasions, Jorje has gone above and beyond to help me find the perfect solution. It is wonderful to have a local place where experts provide guidance in a kind, nonjudgmental manner.
Response: This is the best review we can hope for - it means a lot when our customers reach out about our staff and store. Thank you for shopping and supporting local at our store, have a wonderful holiday season!
2. The Home Depot - Washington
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5
1958 reviews
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Address: 901 Rhode Island Ave NE, Washington, DC 20018, United States
Schedule: Open ⋅ Closes 10PM
Telephone: +1 202-526-8760
Business type: Tool Shop
Sassy Sauce: I missed all of the after Christmas saw items. This location had a few products left over from Christmas but nothing I really wanted. Overall the store was neat and organized. I didn’t need any additional items for this trip, just preparing for next years holiday decorations.
Chaturbhuj bhojwani: Great shops for home goods, this is very big shop i have been going that HomeDepot for many years i was there very first day when they opened, biggest problem is coustmer service is very bad here i stud for help for more than 20 minutes before someone showed up.
Kev- keepingitreal: This Home Depot is very convenient if you’re in the Rhode Island/Brentwood NE DC Area. They offer a verity of products that can help you with your Lawn, Garden, Appliances, Painting, Outdoor Patio, Home Improvement, Cleaning Products, Tools/Equipment Rentals and many many more. I really Appreciate the help from a young male staff who was working in the Garden/Mulch area, he was very Helpful and Knowledgeable with assisting me with the products along with a young female cashier on the inside of the store. Now you can never get the help you need when you’re in the store aisles. Every time you asked a staff member who’s in the same aisle as you. Can you help me with something? Their reply seems to be, I don’t work over here and they don’t know who can help you..!!! Home Depot needs better training for their staff who’s working in the store aisles..
Bailey Cage: Unfortunately this was the first time I’ve been to a Home Depot where the staff was completely unknowledgeable. I had spent hours online trying to research the best products / methods for tiling my second-story concrete subfloor with no definitive answers, so I decided to head to the store and find someone to help me. Normally Home Depot workers are incredibly knowledgeable and helpful, but whoever they sent back to flooring to help me seemed to know nothing. He was able to show me where items were on the aisle, but he couldn’t answer a single question about how to tile my floor or what the differences and pros/cons in products were. It was incredibly frustrating and unhelpful, and I ended up leaving with a couple hundred dollars of products I later had to return. What truly upset me is that I did some more research once I got home just to find out the answer I was looking for is common knowledge in construction, but as someone doing a DIY project, I just didn’t know what terms I had to search for. For a Home Depot employee - the flooring specialist - to not know this is astounding.
jamesbowdenjr: This is the worst Home Depot is in the entire country. I am trying to get a door, but the store is unresponsive, the management is inept and provides no additional assistance, the associates are extremely slow, unknowledgeable of the products. The worst customer service experience I have ever had. I do not recommend this store. Please go to another Home Depot location.
Anna Lloyd: Desmond in the home and garden went out of his way to help us find something that 4 different employees had just shrugged their shoulders and said that even though it was available online they were probably out. Desmond knew exactly where it was and showed us himself, even though it was on the complete other side of the store. He really took customer service to the next level.
DAVID GILL: paint dept vert slow. When paint was done I was not told it was done. I came up to the counter and stood there waiting while emotes helped others. After 10 minutes he pointed at can. I said is that mine he looked at me like Duh.
Chanpen Tee: I came here for the kitchen cabinets project. The lady is so helpful and friendly. She takes her time explaining all the questions we have.
3. Lowe's Home Improvement - Washington
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5
1968 reviews
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Address: 2438 Market St NE, Washington, DC 20018, United States
Schedule: Open ⋅ Closes 10PM
Telephone: +1 202-378-2500
Business type: Hardware Shop
Sassy Sauce: Great discounts on Christmas items as part of the holiday sale. I picked up Christmas stockings for under $5.00. There were fire pits on clearance as well. I like this location and they generally have the items I’m in need of for repairs or decorations, etc. The staff is very helpful as well.
Kev- keepingitreal: This location offers a variety of affordable items for your home improvement needs. I really appreciate the staff in the aisle for assisting me with finding items on my check list. At check out the cashier was welcoming and friendly. This store was very clean and offers plenty of parking.
Jessica Fullington: Today I went to the garden center for some outside plants. Yolanda was so very helpful! She was able to answer my questions, she even went and got me a cart so that it was easier for me to get the items I purchased to my car. It is so refreshing to have people who are pleasant and helpful at their jobs I will definitely come back to this location to get all the plants I need this spring! Marla was very helpful as well along with the young man who answered some of my questions about my plans. All around a wonderful experience!
goklt: Lots of materials here. Check out was fast. However good luck asking for assistance. Lots of associates are walking around but not helping customers. I tracked an employee down for assistance in moving materials from a high shelf to store level in the door section. He called two times for assistance to my aisle but no one came and he advised going to customer service. They called and still no help. Had to track somone down in a different department altogether. Crazy.
Chase Johnson: The employees here are courteous. But the wood cutting service they claim to offer is not available when needed. The store should just be candid that wood cutting won’t be available (or at the very least won’t be available at any specific time). I am a local DIYer (not a contractor). Before I bought wood I asked about cutting and was told it was no problem—buy it and then request a cut. I did. I was then told the lumber associate wasn’t available for an hour. I couldn’t get the wood (a single sheet of plywood I needed to cut in half) into my car, so I waited. After an hour, there was still no lumber associate, so the wood was never cut.
Annie Signorelli: I ordered a dishwasher with professional installation and the process from start to finish was completely nontransparent and unprofessional. The installation had to be rescheduled because the dishwasher wasn’t pulled down for pick up in time, and then when it was installed it was the incorrect dishwasher — not even the right brand. After several hours on the phone with the Lowes installation line, including being told multiple times that they couldn’t advance the process because they couldn’t get in touch with anyone at their own Lowes store, I called the store directly and was able to sort it out and get the installation rescheduled. A Lowes associate later told me that they don’t have the “luxury” of waiting on hold with the store which is what I had to do in order to ensure my order was completed. Finally the correct dishwasher was installed on the third attempt and I was told I could contact the installation line again to discuss compensation for the inconvenience. Again it took multiple attempts to even get an update on where my case stood, despite being told every time that I should expect a call back “by end of business” every day I called. When I finally got offered compensation it was for less than half of the amount I requested (I requested the installation service be refunded seeing as it took 3 attempts and I was the one having to set everything up because Lowes did not follow through). While I am satisfied with the product I am in disbelief at how difficult and unprofessional the process was with Lowes. I do not recommend purchasing appliances from installation from this store or using the Lowes installation services.
4. True Value On 17th - Washington
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5
132 reviews
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Address: 1623 17th St NW, Washington, DC 20009, United States
Schedule: Open ⋅ Closes 6PM
Telephone: +1 202-462-3146
Business type: Tool Shop
Martha Wilson: I have been coming here for years. Staff members are very knowledgeable and helpful. It’s quite well stocked, considering it’s a small hardware store. I’m so glad they made it through the Covid closures here in DC. The store is a fixture in our community. I love it!
Response: Thank you for you kind comments!
Katie Ambrose: I honestly love shopping here. Their selection is great and the people are so nice and helpful. You can tell they really care and take pride in the store. Also their prices are reasonable! I go here for hardware, plants, kitchen items, quick gifts - everything!
Response: Katie, thank you for the wonderful review.
Marshall King: Funky little hardware store. Employees are top notch, without them I’m not sure who could navigate the store.
Response: Thank you Marshall, John
Javier Ruiz: Increíble, this store have of all..... Fantastic!! and good products and prices. Thanks True Value!!!
Response: Thanks for the 5 Stars Javier! John Spalding, Owner
Tricia Hooper: This place is like Narnia for everything you need for your home! I don’t know how they fit their extensive inventory so perfectly in such a small place, but it’s like magic. I have yet to go in and not be able to find what I need. The staff are always super friendly and welcoming. Such a great local business - who needs Amazon when you have everything you need down the street at True Value?!
Response: Tricia, I really appreciate your comments! Thank you, John Spalding, Owner
Paul Durbin: Great staff. I’ve gone to this hardware store at least 100 times. They make eye contact and ask what I need help with, without fail. They all seem to jump in to cover any duty. If a register is occupied, one of the staff will quickly ask to take me at another one. I’ve never had to search for help and I’ve never had to wait in line.
Response: Thank you Paul, I appreciate the feedback! John
Sara: Very well-stocked local hardware store! Something for everyone here, and they have quite a few home decor options. Got a mounted key holder here as well as some screws - everyone was very friendly.
Response: Hello Sara, thank you for the compliments, John Spalding, Owner
5. Harbor Freight Tools - Bailey"s Crossroads
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4.5
232 reviews
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Address: 5723 Columbia Pike, Falls Church, VA 22041, United States
Schedule: Open ⋅ Closes 8PM
Telephone: +1 703-952-5050
Business type: Tool Shop
Nicole Thompson: I’d never been in Harbor Freight before but I saw an advertisement and needed a few items that I saw were lower priced than Home Depot. The staff was so friendly and helpful! The gentleman at the register was very informative and made sure I got a free item that were offering.
Marvin Rivera: The store here is friendly But prices are even more expensive than brand name at Home Depot or Lowes Harbor freight use to be cheap for the lower quality items they sold. They had coupons Nothing of that Driving here is not worthy Better at Walmart,HD or Lowes Here my comparison Pancake compressor cloned $169 Original Dewalt $179 for the extra $10 you get a nail gun and the hose
Subrina W: The staff are wonderful!!! Thank you for being so helpful .
Lynne R.: Pretty decent place and the prices are reasonable. Clean and stocked fairly well. The staff was very helpful. Will shop there again.
ZG. Y.: Worst experience with this store ever. If you are uncertain of the item/tool, go to Homedepot or Lowes or walmart instead. Only because you open the package, when you return Items, they charge you 20% restock fees. very bad
ZK Zackery G.: I wish there were a negative start I can use. I will never come to the store or the chain again. The staff is not friendly. The manager is myopic and totally side the staff. The customer can do nothing but walk away.
Ming Kwan: Love this place. Has more things that I thought I needed. Great price!
Bon Lai: Tools are usually cheaper compare to Lowes and home Depot. Staff are freindly and helpful.
6. Glover Park Ace Hardware - Washington
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4.6
166 reviews
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Address: 2233 Wisconsin Ave NW, Washington, DC 20007, United States
Schedule: Open ⋅ Closes 8PM
Telephone: +1 202-333-6378
Business type: Tool Shop
Sam C: This is a great hardware store. Staff is helpful, selection quite decent, and right in my neighborhood. Could I save a little bit of cash by driving out to the deep burbs for the Home Despot or similar? Sure, but would I? Absolutely not. Icing on this cake: they always accept my Ace coupons, even if past their expiration date. Now that is ace in my book.
Response: We are so glad to have loyal customers like you who understand the value of shopping and supporting local businesses in our community. Looking forward to seeing you in store again soon! Thanks for shopping with us.
MAC Cover: I am rating Glover Park Ace location a 4 because the gentleman who assisted me was very nice in spite of this mean nasty new world we live in. The only issue I have was I placed my order for curbside but the store was unable to locate the order which caused me to go inside the store which I loathe. Love my Ace Hardware!
Response: Dear MAC, thanks so much for taking the time to share your positive experience! We're thrilled that we can be of service at Glover Park Ace Hardware. We look forward to seeing you again soon! Thanks for shopping local and supporting our employee-owned store.
Campbell F: I love this place! The staff is usually super knowledgeable and helpful and you start to feel so collaborative that you want to come back and show them the results!
Response: Thank you Campbell! We are glad to have customers like you who shop and support our store and staff. We look forward to helping you with your next project!
Matthew Berning: Good use of a small space, reliable place to pick up supplies for small home projects and interesting plants -though sometimes a bit disorganized
Response: Thanks for taking the time to leave a review! Glad we're your reliable neighborhood place for your home improvement and maintenance needs.
Rozan Cater: Although I requested curbside pickup, I had to go in the store. I was the only customer, tired of waiting I got the item from the shelf, showed the cashier and left. I seem to have interrupted break time. Not worth it!
Response: We're sorry to hear you had a negative experience Rozan - this is not a common occurrence at our stores and unfortunately we were a little short staffed over the holidays due to health concerns. Since we're in basement level, it can be challenging to step off the floor during certain times of the day when staffing is limited. We do have free validated parking in the lot behind our store if you find you need to pop in for a minute. Your comment was passed along to our manager who will review with his team. We value you as a customer, thanks for shopping and supporting our employee owned business.
John Thompson: The store staff was very helpful in locating some small clips that I needed to create a display
Response: Glad to hear our staff could help! Thanks for shopping local at our store.
Jennifer B: I was surprised to see what a huge store was hiding here! Super helpful employees, too.
Response: So glad you found us Jennifer! We have a Greta team. Thanks for shopping with us- we’re always for you anytime you need help!
Hugo Toledo: Not gonna lie: one of the best places to go when I was in DC helping loved ones move in to a new place. Look: big box stores have their place but the number of folks available to answer questions and the depth of attention and knowledgeable service we consistently received on our 3…4 trips there make it a favorite. Check them out!
Response: We are so glad to hear from you Hugo, we appreciate your business and kind comments. We look forward to helping you with your home improvement needs again soon!
7. Woodley Park Ace Hardware - Washington
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4.5
180 reviews
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Address: 2616 Connecticut Ave NW, Washington, DC 20008, United States
Schedule: Open ⋅ Closes 8PM
Telephone: +1 202-503-1485
Business type: Hardware Shop
Chaturbhuj bhojwani: One of the best store in Woodley park area Ace Hardware shop manager May she try to help as much she can all the customer She is very knowledgeable, and her teammate Jessica she is wonderful person also always Looking after all the customers, I visit Ace Hardware shop at least once in a week because it is very close to my work place.
Response: May and Jessica are amazing! It means a lot when customers take the time to leave us their feedback, we are really grateful to have you as a customer. Look forward to seeing you again soon!
K R: Wonderful local hardware store that carries anything you need for the home. Cleaning supplies, paint, tools, key cutting, balloons, flowers, plants and everything in between. The staff is always nice and during COVID they were my go to spot for supplies. Some amazing clearance deals as well.
Response: Thank you K! We are glad to have customers like you who shop and support our store and staff.
Meghan Griffin: The folks at this Ace hardware are fantastic! I have brought many home improvement ideas to them since I moved to the neighborhood, and it’s always with earnestness and a pleasant demeanor that the staff help me work out solutions. On a recent visit, May and Louie helped me to unstick a really stuck bolt on the hinge from my refrigerator door. I was trying to flip the door so that it opened the right way for my kitchen layout, and they were both so invested in my success. (May, Louie, if you read this, it worked!!) Truly above and beyond. I will always come back to this store for hardware needs.
Response: Hi Meghan Thank you for the glowing review! We are so glad to have you as a customer. We will make sure Louie and May know that the project was a success. These are the kinds of stories are why we are in business. Hope to see you again soon!
L A G D M R: Super friendly and professional team. We can find everything we need to do some repair at home. Great shop.
Response: Dear LAGDMR, we're delighted to hear about your experience at Woodley Park Ace Hardware! We'll be sure to share your experience with the rest of our team members as inspiration! Thanks again and we look forward to seeing you again soon.
Kevin Russell: Is a pretty small Ace, but they make up for it by their friendliness. If you need perry basic stuff, you will likely find it here. Maybe check there website first before to make sure they carry what you need.
Response: Thank you for taking the time to share your experience at our store, Kevin! If you can’t find what you need on our shelves, you can ask one of our associates to check our warehouse, which has thousands of products we don’t have room to stock in store. Hope to see you again soon!
Shawn Domagal-Goldman: This place is wonderful! Super friendly staff and managers that helped our girl scout troop set up a cookie sales booth!!!! Love them!
Response: Shawn, we are grateful and appreciate the time you took to leave your review! We're thrilled that managers and staff at Woodley Park Ace Hardware could help with your Girl Scout fundraiser! We really value our local community and are here for you anytime!
Jeff Schwartz: Small store, but very friendly and helpful staff.
Response: Jeff, we appreciate the time you took to give Woodley Park Ace such a great rating! We're always happy to help, so don't hesitate to contact us if you ever need anything. Hope you visit us again soon!
Don Malnati: This is a great local hardware store, that has just about everything a homeowner could need. Plants, screws, tools. They have helpful staff as well, one of them actually called me when my wife accidentally locked her keys in the car so I could come help.
8. Tenleytown Ace Hardware - Washington
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4.4
331 reviews
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Address: 4500 Wisconsin Ave NW, Washington, DC 20016, United States
Schedule: Open ⋅ Closes 8PM
Telephone: +1 202-364-1902
Business type: Tool Shop
Roger Torres: This is a great hardware store. Ace has a little bit of everything and in some cases more than specialty store. For instance the plumbing section has more fittings than HD Lowes or Furgerson. Ace is well stock and the sales associate are super friendly. My one dislike and this is why I gave it 4 ⭐️s not the 5 ⭐️s. The prices are in most cases twice as Home Depot and Lowes. Some times triple the price. I’m in the home remodeling/handyman business and it’s time consuming to run to get one piece of 2x4x8 so I end up paying three times the price. I know it’s a convenience but they are the only once that get away with doubling the price. Anyway Indo like the if I know that they carry the item it will be in stock. This particular location has underground parking and it’s free for the first hour.
Response: Hello Roger, thank you for taking the time to leave such a glowing review of our selection and service. Please reach out about opening a business account- we can offer you competitive pricing on the items you shop or need. We want to own convenience of being right in the neighborhood, service, and pricing when possible. If you don't see an item on shelves, we have access to thousands of commercial and residential products through our warehouse and secondary buyers. You can send an email to info@acehardwaredc.com for more info. Thanks for shopping with us, we hope you'll reach out about the business account so we can get you a better deal on the products you need.
John Newman: I like this Ace Hardware. I was looking for a water additive for my humidifier and they had it in stock. It is a small store. Rather tight quarters, but a large selection. Attitudes at the register can be good or not so good. Depends on who is on the schedule that day.
Response: Thanks for taking the time to leave a review John! Not sure you saw, but we recently expanded our store by another 500sq ft or so which has really helped the flow of the store. If there’s anything you need but can’t find, just ask! We have access to thousands of products in our warehouse not found on our shelves. Thanks!
Kenneth Kilgour: The staff is helpful and available. For a small store, it has an excellent selection. The guys in the paint department are terrific.
Response: So glad to hear our team provided exceptional service! Looking forward to helping you soon with your next DIY project. Thanks for supporting our employee owned store!
Sharif Gonder: Nice hardware store. Neat & organized, validated parking.
Response: Thank you for the 5-star review, Sharif! We are happy that you enjoyed your shopping experience at Tenleytown Ace Hardware! We love creating a great shopping experience for our valued customers. Please don't hesitate to let us know how we can help you on your next visit!
Max O'Rourke: Was looking for some heavy-duty tools, paint, and to replicate my keys. A young employee named Caleb was able to help me find it all! I was in and out in no time, very efficient.
Response: Awesome to hear Max, thanks for shopping local at our store!
Uncle Poodle: Shopping experience here is generally positive. Staff is friendly and always offers to help.
Response: It's so nice to hear from you, thanks for taking the time to leave a review and compliment our team! We hope to see you again soon.
9. Adams Morgan Ace Hardware - Washington
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4.6
299 reviews
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Address: 1704 Columbia Rd NW, Washington, DC 20009, United States
Schedule: Open ⋅ Closes 8PM
Telephone: +1 202-299-0040
Business type: Hardware Shop
Megan Tebbenhoff: Everyone at this Ace Hardware is incredibly kind, helpful, and knowledgeable! I went in seeking a screw that would fit a warped sleeve in a new piece of furniture, and Chris went above and beyond to help me fix my problem. He asked me to bring in my furniture, offered me a dolly to wheel it in from my car, and used some tools free of charge at the store to help get the screw properly threaded so I could finish building my furniture. It was so kind of him to offer his assistance, I likely would have had to exchange the furniture if I didn’t have his help. I have come to this location a few times and I have always been incredibly impressed by the service. Huge thank you to Chris!
Response: These are the kinds of stories we love to hear from our customers- so glad our team was able to help you and go the extra mile! We love helping our customers problem solve - thanks for trusting our expertise! Have a wonderful week.
Sarah Parker: Everyone here is incredibly nice and helpful! Someone very nicely greeted me as I walked in, and then Chris was super friendly and efficient in making some keys for me, and Lawrence was really friendly too! This is a super competent, customer service centered team, and they made my day with how nice they were!!
Response: So glad you took the time to leave a review Sarah, thank you for sharing your great shopping experience! We'll pass your comments along to our manager (Lawrence!) so they can give kudos to the staff. Thank you for choosing to shop and support our employee-owned store!
Jessica C: I take my dog here twice a week while I browse their new plant selections. The staff are all so nice and helpful. I love that they shower my dog with attention. My dog loves it too. She always tries to drag me in for treats. They have a great plant selection. They change things up but you can usually find a good array of basics and less common plants. They often have small hoyas, peperomias, aglaonemas, and other stuff I’m looking for. I always look forward to checking out the new stock on Wednesday and Friday. Thanks, Ace
Response: Jessica, we're delighted to hear about your 5-star experience at Adams Morgan Ace Hardware! Our goal is always be to provide the best customer experience possible at our employee-owned stores, and we love dogs and plants, that's for sure! Thanks again and we look forward to seeing you again soon.
Daniel Commins: Always friendly and helpful. You are approached as soon as you enter by someone ready to help. Even if you don’t know exactly what you need, they are extremely knowledgeable and helpful.
Response: Thanks for shopping with us Daniel!
Suriya Jayanti: I like this store and its people so much that sometimes I just come to hang out. And I definitely go out of my way to buy things here instead of Home Depot or Amazon. Viva la Hardware!
Response: Browsing and hanging out are encouraged! Hardware stores are so much fun, we are glad to hear you enjoy being at our store. We are proud to be your local helpful place; thank you for your patronage!
Emily Norton: Thank you so much to Lily who helped repair our desk. She was SO attentive and creative, and really gave us some extra time and aid. We could not be more grateful, and we are so happy to have our beautiful desk repaired!
Response: It's so great to hear from you Emily, Lily is the BEST - so glad she could help! Thanks for shopping and supporting our locally owned store.
Jessica Goodman: Lilly was fantastic in helping me with all my needs. I was redoing my bathroom and ran into some plumbing issues. Lilly was patient and really sat down to help me solve my problems. Would highly recommend this store!
Response: Lily is a wealth of knowledge - we're so glad to have her on our team. Thank you for shopping with us for DIY supplies and expertise!
Kyle A: All the staff are very knowledgeable and helpful and kind. Every time I’ve been they’ve greeted us with a smile and were always personable.
Response: Thanks for the compliment Kyle! We're really proud of the great staff we have at our store. So glad to hear they give you consistent and excellent service. Looking forward to helping you again soon with your DIY projects!
10. Twins Ace Hardware - Fairfax - Fairfax
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4.7
233 reviews
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Address: 10310B Main St, Fairfax, VA 22030, United States
Schedule: Open ⋅ Closes 8PM
Telephone: +1 703-359-4703
Business type: Hardware Shop
Mo Fares: One of my favorite hardware store, employees actually come to you and ask you if you need any help. Greta place to buy Stihl products and big green egg. My favorite store to buy nuts and bolts for my vintage car. Wish there were more Ace hardware and less depot.
Response: Thanks so much for the kind words Mo.
Josh: I visited here to buy 1 specific product the other day. Within 3-5 minutes, I was greeted by one person and another associate asked if I needed help. The customer service here is outstanding.
Response: Very nice of you to say Josh. Thank you for sharing your experience.
Carlo legacy Journey: Purchased a traeger tailgater 20. Great customer service. Free assembly and curbside pick up was smooth. Purchased through online with store help. Thank you Andy for the assembly. Highly recommended store. Will sure to return after my first visit.
Response: Thanks Carlo! We appreciate the review. Andy and the rest of our team are glad you had a great experience and we hope to see you soon!
Rajasekar Kayamboo: I went there to pick up a Craftsman tool box. This is my first time going there. It is in a complex land the area is likely Fairfax downtown. Fairly large store and abundant collection of tools. They also do repairs of equipments and sharpening of blades. Staff were knowledgeable.
artie dellava: First time there, great experience. The sales people were very nice and very helpful. I will definitely go there when I need things. Much better than Home Depot or Lowes!
Response: Appreciate you coming by Artie. Thank you.
11. Twins Ace Hardware - Arlington - Arlington
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4.8
208 reviews
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Address: 2001 Clarendon Blvd, Arlington, VA 22201, United States
Schedule: Open ⋅ Closes 8PM
Telephone: +1 571-444-7703
Business type: Hardware Shop
Raquel Briggs: Amazing staff !! I placed a Father’s Day order online because there was a great deal. When I arrived for pick up I was helped right away and helped out to my car. This location is about 30 min away from me but worth the drive and I will be using this location for my needs from now on. Keep up the great customer service !!
Response: Thanks for the very the thoughtful words Raquel! We are glad you enjoy the store, and how well we take care of our customers, Thanks again, Jeff Smith Owner Twins Ace
Sam: Amazing staff. Very helpful. I told them my problem, and they showed my exactly what to buy to solve it!! The staff offer assistance actively but are not too overbearing. Very pleasant experience always.
Allison Paul: I love this store! It truly is the helpful place! Everytime I walk in, the people are happy to help, answer questions, and help me find exactly what I need!
Response: So thoughtful Allison! Thanks for the kind words! -Jeff Smith Owner Twins Ace
Suraj Mali: Jeff and his team run this place with great customer care. Every staff member I have encountered has been knowledgeable, friendly, and helpful. The shop is well stocked for its size and is also quick to order and get you items that are not in current store inventory.
Response: So thoughtful Suraj! We certainly do our best to make sure everyone is taken care of, and get what they need. See you again soon!
12. Frager's Hardware - Washington
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4.6
739 reviews
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Address: 1115 Pennsylvania Ave. SE, Washington, DC 20003, United States
Schedule: Open ⋅ Closes 8PM
Telephone: +1 202-543-6157
Business type: Hardware Shop
Audrey Lester: Blind Customer: I increased shopping here during pandemic, as it’s in my community. On nearly all visits, I’m greeted at front door by a very knowledgeable staff member. I love how they know where every item is specifically located - like really! Upon entry, you’re on main isle. To your left are short isles leading to registers. Staff always escort me through store or to elevator where I’m met by another team member on lower level. Ayesha, General Manager, allows items to be opened for me when possible so I can feel item. I especially love their text message lime where consumers can ask questions before visiting store. Great Team!
Response: It's so great to hear from you Audrey, thank you for taking the time to share your experience. We're so glad our staff provide exceptional customer service that makes shopping a pleasure. Thank you for being a customer- we look forward to your next visit!
Michael uthe: The store with more. Walked in and thought was small. But as I got farther in it opened up to huge room with a downstairs and outdoor garden section. Truly awesome and amazing staff.
Response: Hi Michael! Thanks so much for the kind words and for shopping local! We love that you had such a great experience! Our team looks forward to seeing you again in the near future.
Hope Greenleaf: Great shop with a large selection of plants, gifts, household items, and hardware. Friendly helpful staff!
Response: Thanks for choosing Frager's Ace Hardware and for leaving such a great review, Hope! It's good to know that we were able to provide you with a great selection and the highest level of service. We look forward to your next visit!
Stephanie Sneary: Very friendly and knowledgeable staff. The store often carries products you can’t find at larger stores— for instance I recently had need for a shorter length of 14/2 electrical wire that I found here.
Response: We love to hear that we can outsource our competition! Thanks for shopping and supporting Frager's.
koura Gibson: Disappointed to be rudely treated for “walking into store” before opening. The door was wide opened and I entered only to be charged aggressively by the 3 attending employees, shouting for me to exit. I had to calm them down of their excitement to reprimand me for entering the store. There was no indication that the store was not opened. No hours were posted ether. Then the older guy rudely and aggressively closed the door as I exited. He then snarkly stated “I guess!” When informing him that 8:00 was in 14 minutes. It was really disappointing to have to endure such rudeness in the morning.
Kristin Roesch: William was so helpful in matching a specific furniture screw I needed for a Murphy bed. He answered all of my novice questions and was so funny and kind. He also helped with copying a house key.
Response: Thank you Kristin! William has been with us a long time, we're glad to have him on our team! We appreciate your business, hope you'll shop with us again soon.
13. Ace Hardware - Potomac
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4.9
8 reviews
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Address: Strosniders Hardware, 10110 River Rd, Potomac, MD 20854, United States
Schedule: Open ⋅ Closes 8PM
Telephone: +1 301-299-6333
Business type: Hardware Shop
Aaron Priest: Always helpful and knowledgeable (unlike the box stores). ben moore paint is also much better than anything at the box stores
Ken Hurdle: Always great service and my go to place for misc hardware
Michael Charles: A wonderful neighborhood hardware store
Marvin Cortez: (Translated by Google) Very good products and excellent attention (Original) Muy buenos productos y exelente atención
14. The Home Depot - Oxon Hill-Glassmanor
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3.8
2039 reviews
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Address: 6003 Oxon Hill Rd, Oxon Hill, MD 20745, United States
Schedule: Open ⋅ Closes 10PM
Telephone: +1 301-839-9600
Business type: Tool Shop
john ho: The inventory is great. The store is a bit not clean. The store is not really well organized. The most important is the staff is not very friendly at. You are on your own when you visit this store.
Rony Acevedo: Worst customer service ever!!!!!! Being honest!!! Someone call Miriam! With a piercing on her nose. He had me waiting for 15 minutes. She only came because someone else call her. I told her I was there before the other person (she saw me all the time) and she said. I don’t care!!!! Tried to speak with someone else but no one help
Mena Ebiasah: When it was time to show my ID to pick up my online order, I realized ink had leaked all in my purse and license and obstructed the photo view. The rep June patiently took her time to wipe down my ink blotched ID until it was visible and gave me some extra Clorox wipes to wipe down my purse. Extra mile. Everyone else in the store were helpful and helped me find everything I needed. Will return
mydogRoscoe88: Much improved: parking is still crazy but once inside, store was in better shape. Cashier was helpful, polite, and efficient. I did find what I wanted to purchase and was done very quickly.
Elian Hauling: TIFFANY AT THE OXON HILL, MARYLAND LOCATION SHOULD NOT SERVICE CUSTOMERS IF SHE DOES NOT LIKE TO SERVICE CUSTOMERS. I came into the HomeDepot wanting to purchase a tool but noticed that no one was around to help with removing the tool and also the orange apron associates were busy with customers. I decided to go to “CUSTOMER SERVICE” to see if anyone can help me with taking the tool out of the cage. Once I walked over to customer service I politely asked an associate if there was anyone that can help with taking a tool out? She then asked me in what aisle was the tool in? While I was going to look and see what isle, there was another associate named TIFFANY who was next to the associate who I spoke with TIFFANY SAID THAT I PASSED 5 ORANGE APRONS BEFORE COMING TO CUSTOMER SERVICE WHY COULDN’T I ASK ONE OF THE OTHER PEOPLE WITH APRONS. I mentioned that I came to customer service because that is the purpose of customer service, to service the customer. I left and serviced myself in trying to find someone who can actually help me. TIFFANY SHOULD NOT BE IN CUSTOMER SERVICE IF SHE IS NOT WILLING TO SERVICE CUSTOMERS HORRIBLE EXPERIENCE.
Tony Johnson: The check out lines are a tad perplexing. No designated demarcation only an arbitrary queue forming on the right so potential confusion is created but relatively easily resolved. Aka. They use a lot of self checkout.
15. Odenton Hardware Inc - Odenton
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4.6
419 reviews
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Address: 8380 Piney Orchard Pkwy, Odenton, MD 21113, United States
Schedule: Open ⋅ Closes 8PM
Telephone: +1 410-674-5222
Business type: Tool Shop
Lisa Tatem: The customer service here is A1, if I could give more than 5 stars, definitely would. I needed 2 mirrors cut, everybody else that cuts glass said, I had given up and even bought a glass cutter to do it myself,ha! These guys were super helpful, made my day so great working with them!
Jefferson Baker: As usual someone greeted me coming in door. I told him what I needed, he took me straight to it, and helped me find exact size and finish I was looking for. Polite, courteous people work here. I was in and out with what I needed in less than 5 minutes. I prefer going to my local hardware store as opposed to the big super store, and wasting half my day.
Ben Walker: Came to see if they recycle old batteries and the guy at the door decided to pick a fight. When I asked why he was trying to start something. He yelled at me and told me to leave. ***Update*** The owner was very kind in his response and shock at the situation. He will talk with the employee about their actions and talk to the team as a whole.
Response: WHAT!! I don't understand? Can you email me the day-time-and who or a description of who and what was said? I really like to know So I can fix this problem. I am so sorry you experanced this at our store. I am hoping it was NOT one of our people. Please Email me all the details @ Odentonace@aol.com Att: Dan Lewis Owner/president
TBI: The customer service was pretty good from everyone, but the guy behind the counter was the best. They gave me the wrong piece but hey...mistakes happen.
MANVSMEN: Its a small location but they definitely keep up with great service, helpful employees, and a great diversity of things to buy.
Debbie Smith: As a female customer who does a lot of diy, I would rather come to this store. Always helpful. Always polite.
16. The Home Depot - Samuel Tucker
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4.1
1286 reviews
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Address: 400 S Pickett St, Alexandria, VA 22304, United States
Schedule: Open ⋅ Closes 10PM
Telephone: +1 703-823-1900
Business type: Tool Shop
beyondTabu: The customer service here is horrendous! The staff would rather watch paint dry than help you. I’ve been here on several occasions and their customer service is consistently non existent.
D Prince: Home Depot in Alexandria you have the BEST employees! I’ve been back and forth to this store for the past few weeks gathering supplies for my remodel. Lillian in the paint department was very helpful in assisting me with my paint colors. She made sure I bought the CORRECT base paint to mix with the colors I picked out for my home. Lawrence (gentleman in the pictures) assisted me EVERY time (and I mean EVERY TIME) I purchased items that needed to be put in my vehicle. And EVERY TIME he serviced with a smile (just look at the pictures). Lawrence is so attentive, respectful and helpful. He made sure the items I purchased were put safely in my vehicle to be transported! THANK YOU LAWRENCE!! And thank you Home Depot Alexandria for hiring such great employees who know the meaning of customer service!
Brian Copes: This is my main Home Depot I go to the Northern Virginia area. It usually has any home improvement or household item that I need for my place. My only issue is sometimes the staff is busy handling other customers questions to answer my personal question. Definitely one of top stores in the area in my opinion. I would recommend you come experience this store yourself.
John Dayton: UPDATE: After several months I was finally able to get this issue resolved!! Thank you. Updated to 3 stars. It took way to long and too much work to finally get connected with someone in customer service who was empowered to resolve my issue, but it finally happened, thank you!! Original Post: Bought a shower door last fall, Home Depot lost it before I picked it up… now I’m out $575 dollars. Managers won’t work with me. Told me I’d have better luck disputing with my credit card company than with Home Depot…then they fought me again there. And this is all after I reordered a second new door of the exact same model. Too bad no one is empowered to help their customers. I wish I’d never taken my business here!!
David Lawrence: I paid $160 for dishwasher installation, cleared my morning to wait for them to come, then the installers refused to do the plumbing. Nothing fancy, just straightforward install. I’ve heard of this happening to others. This is a racket! Stay away from appliance purchases at Home Depot!!
Amre Kebaish: Tread carefully when asking an idle associate about in item that is supposedly in stock according to the website/app, but isn’t available in the stated location. They will angrily glare at you for daring to interrupt their phone scrolling. If you persist, they will eventually sigh and put the phone down. However, they will say whatever it takes to get you out of the store without being helpful.
Russ Colbourne: How do you have half the isles closed on a Saturday morning???? All I needed was a adjustable wrench and they refused to allow me to get it. Totally would understand if there was heavy equipment or something like that in motion. I asked when the isle would be open again and the employee just shrugged her shoulders. I absolutely hate this location but unfortunately it the most convenient. I will be going out of my way to lowes from this point on.
Katherine Matsuo: Came in about 45 minutes before closing looking to buy a power drill. They were all locked up and spent about 20 minutes trying to find someone to help me. They then made the announcement that the store was closing and to bring your items up to the register. Again, no one to help me get the drill I needed. There were about 4 other people in the aisle with me. Decided to just buy one off Amazon as I left the store.
Fernando Espana: I shop at home depot around the country (I tour 11 months a year with an Entertainment industry) and always the best customer service & friendly home depot associate ayesha, very helpful and on point in every project planning when I need purchasing materials & tools. Thank you ayesha, great job!
17. The Home Depot - Calverton
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4.1
1311 reviews
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Address: 2300 Broadbirch Dr, Silver Spring, MD 20904, United States
Schedule: Open ⋅ Closes 10PM
Telephone: +1 301-680-3500
Business type: Tool Shop
Vivian Lee: Nona at garden items aisle helped me find what I was looking for. It was not just telling me the location of it, but she went over to the location and even brought the tall ladder to climb up to retrieve the item. She also was cautioning me to stay away from the ladder so I wouldn’t get hurt from anything falling. She genuinely wanted to help me out, I could hear it from her voice tone. Thank you Nona!
Rachel Gallagher: This rating is for the garden center workers. The subcontractor "plant and shrub" workers are absolutely useless. If you ask them a question they act like they have no clue and thry do understand English. They walk around feeding their faces with food or hide from customers or sit down outside and ignore the customers. They need to be fired!
Dank Sharky: The Hispanic who work at the garden section was very friendly and professional, she helped me to pick a beautiful 4ft tall pine. I will definitely recommend it.
18. The Home Depot - Prince George's County
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4.1
992 reviews
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Address: 10301 M L, Martin Luther King Jr Hwy, Lanham, MD 20706, United States
Schedule: Open ⋅ Closes 10PM
Telephone: +1 301-805-8149
Business type: Tool Shop
Jason Martin: Just awful. Everything. The customer service the products I ordered were short and when I got there to pick up they were damaged. Instead of taking me at the register the Lacey and another guy stood there talking about work and told me to hood on a minute. You guys are just awful. But what are you gonna do when you can’t even pay people more than they’re worth to come to work. Good luck Home Depot. I’m taking my business to Amazon. At least I know what I get there.
Maria A (BitGypsy): The store was messy, items everywhere, pricing missing on a lot of products, so u had to ask an employee if they could find the price. Found one item that I was really interested in flooring, but it was just sitting on pile of items, no price to be found anywhere and could just find one. So we gave up and just headed to the register, as we did find the air filter we needed. The young man standing idly at the front motioned for us to come to him for checkout, that was nice...hense the 3 stars.
Alex Santiago: This is the worst Home Depot I’ve ever Been. Try to ask some employees for help and I was just told that everyone has their own line, I let happen and went to another one and I was told the same thing but she was gonna send the one in charge in that line and guess what I was told the same thing over and over until I left. They could have done better.
Layla Abney: This is probably the best HD I have been to in Prince George’s County and I have been to several during my basement remodel. When we entered the store I was greeted, as I was walking around EVERYONE said hi or do you need help? Once I got to the drywall aisle I needed help because the studs were not in the right place. This young man, I think his name was Josh or Jason, who was actually on his way to clock out helped us. He explained that was not his area and then tracked down someone who could help. He did not leave us until we had the correct studs. He then walked us and the studs to the register and found a cashier with no line to check us out. If for NOTHING else I would return to the Lanham store, passing four HD’s along the way, just because of the great customer service.
Nevada Williams: Ordered a dishwasher and after three weeks no dishwasher only excuses so I cancelled went down the street to Lowes got it same dayHome Depot is sad
Arkim Williamson: Need more customer service representativeWalking around all day.lolGreat place to shop thoFollow me
Natasha Carrasco: Unfortunately this is my neighborhood Home Depot. I know not to expect much based on past experiences but today was horrible. I asked 2 employees for help with bathroom fans. One male employee couldn’t stop texting to focus on the questions I had. He had zero knowledge of the products I was asking him about and when he was done, he went to sit back down to continue his text conversation. The first employee when told I needed help in the bathroom fans sections stated, “That’s not my department you have to ask her” He pointed to another employee that was clearly assisting with a refrigerator and offered no other assistance. This place does not understand what customer service is.
John Clendenin: Homedepot has the home field advantage. The many stores are conveniently located. Stay out of politics!!
19. Bill's True Value Hardware - Arlington
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4
88 reviews
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Address: 2213 N Buchanan St, Arlington, VA 22207, United States
Schedule: Opens soon ⋅ 8:30AM
Telephone: +1 703-524-2503
Business type: Home improvement shop
Tyler Brawner: Called multiple hardware stores and 3 Home Depot Only hardware store that could cut and size a piece of 2inch steel pipe for an emergency situation on the weekend,very attentive and welcoming place to come for all home needs,every Individual working was great with all customers as I waited for my pipe to be cut
David Baynham: Visited store and asked for the kerosene lamp [section] then I recalled that the part I needed is called a mantle. When I asked where I could find a mantle, the man helping me told me in an abrasive manner that I should ask for what I wanted and something to the effect that they were not stupid. After collecting the other items I needed (and being helped by a very agreeable person) as I checked out, I ask the abrasive person/cashier whether he had been joking or whether he was as rude as that to all customers. He basically said something along the lines that he had the job because he was a pit bull. When I asked for the manager he said he was the manager. After I congratulated him on losing a 40 year customer, he called to the staff around him started clapping and mockingly told them we are losing a 40 year customer. I try to patronize local businesses but from now on hardware will be Cherrydale or McLean Hardware.
Brady Tello: I used to enjoy going to Bill’s but sadly after my last experience I won’t be back. They’ve hired a couple folks who I suspect don’t care a whole lot for the brand or their jobs because I’ve never been disrespected by a business the way I was today. I went to check out and noticed there was a guy standing next to the checkout counter so I got in line behind him. Turns out he wasn’t in line he was an employee eating his McDonalds on the counter. Fine whatever I made a mistake, no big deal right? So I go over to the other side of the counter to get in the actual line and this guy starts being crazy disrespectful to me in front of all his buddies (also Bill’s employees) who we’re having a great laugh over the whole thing. Never again. I’ll take my cash to the pros at Cherrydales or strosniders. peace
E Hay (ehay2k): A great neighborhood hardware store. Good selection of items, especially grills (including Big Green Eggs and accessories.) They even offer services like pipe cutting and threading for a very reasonable fee.
Mike Ezzy: Great store, but the watched the ignant black guy behind the counter berate the hell out this hispanic dude for trying to comprehend the answer he was given as to the downstairs location of a product. His words were "downstairs, do I need to hold your hand and walk you down there??" Followed by "its called Rosetta stone" and several expletives. My advise, ignore the dude with anger problems and seek help from anybody else in the store. The Hispanic guy was clearly embarrassed as this occurred in front of two other employees and me the customer.
20. Crofton Ace Hardware - Crofton
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3.7
3 reviews
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Address: 1633 Crofton Center, Crofton, MD 21114, United States
Schedule: Open ⋅ Closes 8PM
Telephone: +1 410-757-0199
Business type: Tool Shop
Josh Dreis: This would be a better option, but with no military discount for veterans, Ace will never be able to compete with Lowes and HomeDepot. The prices were more expensive than Lowes and HomeDepot. Better customer service is not worth the 25-150% markup over L/HD
