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1. Budget Truck Rental
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3 reviews
Address: 5911 Blair Rd NW, Washington, DC 20011
Schedule: Closed ⋅ Opens 7AM
Telephone: (202) 882-1004
Business type: Truck rental agency
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2. Penske Truck Rental
Profile verified by owner today
14 reviews
Address: 901 Rhode Island Ave NE, Washington, DC 20018
Schedule: Closed ⋅ Opens 7AM
Telephone: (202) 526-3652
Business type: Truck rental agency
Near Penske Truck Rental:
- a 22 meters away Tool rental stores: Tool & Truck Rental Center at The Home Depot
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Penske Truck Rental: what do users think?
Carlos Andrades: Excellent service
Response: Hello Carlos, thank you for reviewing our location. We appreciate the feedback and value your business.
Xavier Cavanaugh: Good customer service
Response: Xavier. thank you for the positive review! If you have any additional comments, please let us know. We appreciate any feedback, and value your business.
ben thorpe: Thumbs up
Response: Ben, Thank You for choosing Penske, and then taking your time to let us know how we performed during your truck rental. We do appreciate it. Joe
Marbely Mejia: (Translated by Google) I have not visited it(Original)No lo he visitadoo
3. Budget Truck Rental
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
20 reviews
Address: 2605 Reed St NE, Washington, DC 20018
Schedule: Closed ⋅ Opens 9AM
Telephone: (202) 636-8160
Business type: Truck rental agency
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Budget Truck Rental: what do users think?
Mike Garcia: I reserved a truck A week before I was to pick it up and these people had the nerve to text me half an hour before pick up to tell me it wasn’t available . Then when I tried to call to see what was up, no one would answer the phone. Worthless company. Pay a little more and use U-Haul – at least they are always available to deal with customer concerns. Would give them zero stars if it was possible.
Sherri Stockler: Rented a moving truck from this location and it nearly ruined my entire move. The truck was delivered to me with the check engine light and tire pressure light on and no one at the location seemed to care that the truck was clearly out of maintenance. On my way out of town I stopped to put air in the tire. By the time I got to Baltimore I had a flat and had to wait 3 hours for someone to come fix it. I was stranded in downtown Baltimore in rush hour traffic. Then the return location tried to scam me and put extra charges on my card for not refueling when I filled the tank over what was required. My whole experience with this company was horrible and will never rent from budget again.
Patricia Boskovic: The location was off of the beaten path (random alley/street). No one was there when we arrived to drop off the truck. As we were leaving an associate showed up and barely acknowledged us. The truck was very old with manual windows and over 90,000 miles, but it held up.
4. U-Haul Moving & Storage of Capitol Hill
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
336 reviews
Address: 26 K St NE, Washington, DC 20002
Schedule: Closed ⋅ Opens 7AM
Telephone: (202) 289-5480
Business type: Truck rental agency
Near U-Haul Moving & Storage of Capitol Hill:
- a 8 meters away cooker shops in: Dominion Electric Supply
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U-Haul Moving & Storage of Capitol Hill: what do users think?
Ted Hill: The truck was not clean or well-maintained, then I was overbilled by $175. After a long time on the phone with customer service they sort of resolved the problem, but I was still overbilled by $30.
Caleb Darger: I got a call the day before telling me that the truck I rented would be at a different location (10 minutes away, so not a huge deal). I showed up to the new location and they told me the truck was actually at the original location that I had specified, but the trailer that I rented was at the current location, and I would need to personally go pick up the truck at the original location only to bring it back and pick up the trailer. The staff at both locations were not helpful and unfriendly. Overall just a terrible experience.
Eddie Pruette: I had an excellent experience here. A representative, probably a manager, at this location, really helped me through a problem caused by my own mistake. The van I rented was in great shape. I would recommend this location to anyone. The after hours return process had a lot of steps, but it was pretty easy and straightforward.
Tyler Ashlin: Staff was extremely friendly and helpful. They got me everything I needed in a timely fashion and answered all my questions!
David Stiles: U-Haul tried to make this as easy as possible. Driving this truck 1300 miles was very difficult. If my son moves again, he can use a moving company.
Ashley Stewart: It was very quick and easy! I decided to go on a whim, and was excited to be driving away in my rental truck within ~20 minutes. Staff were friendly and helpful. I liked that I was able to complete the return process on my phone, and the location was convenient for me.
Ray daSilva: Equipment rental process and cargo van were fine. The automated part of the process worked fairly well. What marred the entire experience was the attitude of the customer service agent at the desk at this location. She was aggressive, arrogant and dismissive of the customer for no reason at all. I understand that such an attitude may get built up over a period of time working in such a position but it has no place when you are working in a customer service position. Her attitude tarnished the U-Haul brand and soured what might otherwise have been a good experience. I know that workforce issues are affected by the pandemic and labor shortages but there is no excuse for such behavior toward customers. No, I will not return to this location. I will not recommend this location.
Cassidy Martin: Do not trust or rely on this location. Literally will do everything possible to avoid using U-Haul again after this experience. Scheduled a 6am self-service pick-up and because no one prepared our truck the night prior, when I arrived at 5:50am and tried to complete the mobile check-in process, it came up with a screen saying I would have to wait until 7am for someone to arrive to hand off the vehicle. Had to call customer service and Uber to the nearest location on 5th where the equipment I payed for wasn’t in the truck that I would be using and the access code to my vehicle key lock wouldn’t work. The only reason everything went OK was because an employee arrived early and was able to get our key for us and our equipment. Thx for nothing
5. Penske Truck Rental
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
44 reviews
Address: 4110 Columbia Pike, Arlington, VA 22204
Schedule: Closed ⋅ Opens 7AM
Telephone: (703) 683-4450
Business type: Truck rental agency
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Penske Truck Rental: what do users think?
Matt Ingram: Saieed took care of us when we got our truck and trailer for moving. Such thoughtful and excellent customer service! He made sure we got the newest truck for our long distance move, and made our process a pleasant experience. Highly recommend this location!
Response: Hello thank you for reviewing our location. Please reach out to us if you have any comments you would like to share. We greatly appreciate the feedback.
Ed: Returned the truck around 430, guy was in a bad mood as they were getting to close time. Invoice shows I returned in the morning the next day? Unethical
Response: Hello Edgardo, Thank you for the feedback. Please give us a call so we can speak about this further.
Kevin Jung: Sean was extremely helpful and efficient (and funny, too!) when checking out a truck at 7am in the morning. After having a bad experience with Uhaul’s reservation and customer service, Penske and Sean made my move possible by being flexible, accommodating, and considerate. I will only be using Penske from now on. Thanks, Sean!
Response: Hi Kevin, thank you so much for the wonderful compliments about Sean and Penske. We will be sure to pass this on to local management! Thank you for sharing and call us if needed in the future for anything!
Jack Doll: Place doesn’t look like much, but the staff is friendly and took care of us when U-Haul cancelled our order unexpectedly. Very grateful for Penske
Response: Hello Jack, we appreciate you taking the time to leave a review. We are happy to hear that our Arlington location took care of you and we thank you for your business!
Kurt Leffler: Sean was extremely efficient and professional, and went out of his way to take care of the customer. Strongly recommend this location!
Sheri Lee: The reps here really tries to work with their customers and make them happy. Twice I was impressed by their customer service. Will return if I ever need their service again! Highly recommend! P.S. Be sure to fill up before returning your rental, unless you want to pay a steep price @ $8/gallon!
Jean Paul Pfister: Quick pickup and drop off. Good price for interstate moving, AAA discount.Only issue no washer fluid. GMC ran well.
Response: Hello Jean , thank you for reviewing our location. We pride ourselves on providing an excellent experience to our customers, so I am happy to hear we delivered. We appreciate the feedback and value doing business with you.
Marcus Bowers: I reserved a truck online for pickup at a specific time. An hour before that time they called me informing me that they didn’t have it (another customer kept it longer than expected) and sent me to another location. I really appreciated that they called me, rather than telling me when I would have showed up, and that they made other arrangements for me. They also gave me a discount for my troubles. The long and short of my review is that these guys give great customer service. I highly recommend!
Angela Suarez: We were able to get the truck earlier than we scheduled, which was helpful. The staff checking us in was super helpful and friendly. The truck was clean and ran well. The last thing you want when moving is things adding to your stress, and the Penske experience made things easier.
Response: Hello Angela, thank you for taking the time to let us know how we performed. We value your business and appreciate the feedback.
6. Penske Truck Rental
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
154 reviews
Address: 515 S Van Dorn St, Alexandria, VA 22304
Schedule: Closed ⋅ Opens 7AM
Telephone: (703) 823-5880
Business type: Truck rental agency
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Penske Truck Rental: what do users think?
Ahmad Zaki: I prefer Penske to Uhaul. I rented a truck on Feb 26, 2022 and returned it the same day at 5:20 pm. No one was in the office so I dropped off the keys and filled up the tank. Today Feb 27th, 2022 I have called several times to let them know, but no body picks up the phone.
Response: Hello , thank you for taking the time to let us know how we performed. We value your business and appreciate the feedback.
Jesse Jardim: Great service, super clean truck, easy to book and pick up and a very low price. I would highly recommend the Penske at S Van Dorn in Alexandria
Response: Hello Jesse, thank you for reviewing our location. We pride ourselves on providing an excellent experience to our customers, so I am happy to hear we delivered. We appreciate the feedback and value doing business with you.
Borislav Bulatovic: Rodolfo was horrible to deal with. Never again will I or my partners rent or buy from penske. I own a moving company and we have purchased over 15 tricks in the past 6 years and we definitely will mot be bringing our business over to this horrible establishment nor ever renting from it. If there is a manager in charge who wants to respond to this please do and leave a number so I can contact you.
Response: Hello Borislav, We are so sorry to hear you had this experience. Please call us so we can discuss this further 703-823-5880
Cornell Daniel: Best location, smooth check in. I will differently come back to this location... Great service💜💜💜😎👑
Response: Hello Cornell, thank you for reviewing our location. We pride ourselves on providing an excellent experience to our customers, so I am happy to hear we delivered. We appreciate the feedback and value doing business with you.
Daniel Barros: good service. attentive staff! even if you wait in line sometime, you will always have a perfect and easy service for renting a truck or van
Response: Daniel. Thank you for reviewing our location. We appreciate it
Leopoldo Williams: Poor customer service, I have been renting trucks from this location for over 5 years however today they decided to make me pay $2500 deposit without any logical explanation. I never had an inside to with any of the trucks I rented.
Response: Hello Leopoldo, thank you for your review. We apologize if your service was anything less than excellent. Please feel free to comment on how we may be able to improve our services for a better customer experience. We thank you for your time and renting with Penske.
Brian Carey: Service was great, took a while for the truck to be brought around, but nothing crazy.
Response: Hello Brian. Thank you for reviewing our Alexandria, VA location. We appreciate your feedback and highly value your business!
7. Budget Truck Rental
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
44 reviews
Address: 3206 10th St N, Arlington, VA 22201
Schedule: Closed ⋅ Opens 8AM
Telephone: (703) 875-3072
Business type: Truck rental agency
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Budget Truck Rental: what do users think?
Katie McIntyre: Very simply - Do not rent with this company. When reserving our budget truck we did so knowing a specific price we were very comfortable with for our move. We understand it could be an estimate and it could change slightly before signing our final agreement for the truck. However, when we arrived at the location we found the price we originally were comfortable with was now double the amount. We tried to discuss options with management for how we can make this right; however, they did not care to try and help us whatsoever, and would not provide keys until we agreed. Given we were in a time crunch for our move, we felt we had no other options and extremely mislead as consumers. We tried to additionally contact budget customer service regarding this specific issue to try and make things right as none of this was communicated to us during our reservation process, but we were told by the customer service rep (who was also unhelpful) essentially the location can handle it as they choose. We understand this location is a business simply trying to make money, but treating customers like how we were treated is not how to do it. Needless to say, we will not be using Budgets services again, and I would not recommend working with this location whatsoever. Do not trust the price they show on their reservation, do not expect the truck to be there ready for you, and go with your gut and choose Uhaul instead.
Cate Vonich: Let me start out with saying that nothing was wrong with the truck and I was not charged any hidden fees. That being said get insurance as you really don’t want to pay extra if you get that truck damaged. Okay with that out of the way… this is probably the slowest car rental service out there. And not to the fault of the employees they were trying very hard to get us in and out of there. I am shocked that they have the worlds slowest and oldest computers. This is a corporation afterall! You’re telling me that they can’t afford updated computers?!! I feel bad for the employees. All of us customers expect 21st century service and we are met with Flintstone technology. Do better.
Jacqueline Susmann: Would give zero stars. Rented a truck a month in advance and got told the night before that they couldn’t honor the reservation. Customer service refused to give us a refund. Told us to call a 1-800 number to get help. DO NOT DO BUSINESS HERE!
Brittany Scott: If I could give this company a negative star I would! I reserved a truck two months in advance. I called the week before to confirm my reservation and the day I was supposed to pick up my van I called to confirm and they said there was no rentals available! I was moving across the country I needed to get to my new job! They didn’t offer any other solution for me they just said sorry. I called Penske they had a lot of trucks. And all of their trucks are a lot nicer than the budget anyway! Penske made my travels easy and enjoyable unlike budget! I travel every year almost and I will never ever use budget ever again nor will I ever recommend them to anyone. Because I guess the reservation doesn’t guarantee that you’ll get a truck
Catherine Vasquez: Would give it negative stars if possible. Rented a truck and received a call 30 minutes before my scheduled pick up that none were available. I had to drive 30 minutes out of my way for a new one and then when I got there, had to wait 45 minutes to speak with a manger about my issue. Complete and utter lack of care at this facility. Asked for a receipt for my reimbursement (broken dolly) and couldn’t even get that. I’ve called several times to speak with someone and get hung up on within minutes. Unsure how this establishment is even functional.
8. Budget Truck Rental
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
39 reviews
Address: 7025 Newington Rd, Lorton, VA 22079
Telephone: (800) 769-2562
Business type: Truck rental agency
Web page: https://www.budgettruck.com/
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Budget Truck Rental: what do users think?
Waterford Place: If I could rate this location a negative number I would. On May 12, 2022 I had a van rental to travel 700 miles. When I arrived the van the agent had for me was dirty, damaged, and had NO tread on the tires! I advised the agent I would not put my life in danger in the inadequate vehicle. I cancelled the reservation that moment. I found later he manually charged my credit card $75 for no show! I have disputed the charge. Beware STAY AWAY FROM THIS RENTAL LOCATION
Michael G: Reserved a 16ft truck well in advance for two weekends with pickup on Saturday morning and drop of Monday morning. At 6pm on Friday they TEXTED me to tell me a truck was not available. I quickly called and was offered a much smaller van for THE SAME PRICE. A call to the customer service resulted in them telling me that an inventory manager would find me a truck and call me back within two hours. That never happened. A call back to customer service on Saturday morning resulted in confusion as they seemed to have no idea about the previous call or promises. Luckily, I was able to get a last minute truck from UHaul where the reservation is GUARANTEED. Canceling at the very last minute and being zero help could not have made for a worse experience. Thanks for the extra moving stress Budget.
Angel Vasquez: They never answer calls, 400$ deposit said will be back refunded 4-5 days its been 2 weeks with no deposit in sight and duckin calls…..I returned truck perfect condition i even took pictures for proof and no refund in sight… DONT go here….
Jade Robinson: This is the worst experience that I have ever had in moving. NEVER DEAL WITH THIS COMPANY STICK WITH UHAUL
Alan Oneal: Charged me 200 for an extra day when I returned it the day it was due and even marking "do not extra charge" on my reuturn sheet because of the reviews.
Claudia Suarez: DO NOT BOOK WITH THIS COMPANY!! Save yourself the headache and stress. If I could give negative stars I would. I had booked the moving truck a month prior to our move. The night before our pick up day I received a text message at almost 10 PM that our truck would not be ready at the time that we booked it for (8 AM) and that it would not arrive to the location until 11-12. This was obviously not going to work for us since we planned everything according to this rental, including our movers and help. Our apartment complex has a designated area to moving trucks which was only reserved for a couple hours for us. I called customer service and they just told me to call the location number and they may be able to get me a truck from another location. I called the office number (surprised someone even answered as it was after closing hours). I tried to explain the situation to the man (he was a Middle Easter man who claimed he was working from home). He then proceeded to tell me the truck would not even be available until the afternoon due to this delay. I immediately told him due to our circumstances that was not going to work for us and I needed him to find a solution for me. He VERY quickly got heated, proceeded to raise his voice and then told me "my truck availability is more important than this!!". I have never experienced such poor customer service. He did not care ONE bit that this was causing so many issues for us at the last minute!! Eventually after going back and forth some more (he continued to raise his voice at me the whole time) I ended up hanging up on him and calling customer service to cancel the truck service. I will NEVER use this company ever again. There are MULTIPLE reviews of people having similar issues.
Ashley Jenkins: Worst experience ever! I was coming from out of town for a move and I was sent a TEXT message less than 12 hours from when I was scheduled to pick up my truck telling me that they had nothing available. Do yourself a favor and rent from somewhere else!
9. Tool & Truck Rental Center at The Home Depot
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
7 reviews
Address: 901 Rhode Island Ave NE, Washington, DC 20018
Schedule: Closed ⋅ Opens 6AM
Telephone: (202) 281-2270
Business type: Truck rental agency
Near Tool & Truck Rental Center at The Home Depot:
- a 11 meters away wallpaper shops in: The Home Depot
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Tool & Truck Rental Center at The Home Depot: what do users think?
Brenda Conyers: Someone picked up the phone and put me on hold and never picked up the phone to answer my question about renting tools! I was on hold for 20 to 25 more mins I took another call and nobody came back! Terrible customer service not coming back to the phone. I young lady answer the phone I heard her voice.
Michael: Rented dehumidifier from tool rental department. Spoke to staff on the phone before picking up and they agreed to stay open until I arrived, because this was late and looked like I might not make it during their regular business hours. Very polite and helpful. Equipment worked well.
Yvans Cator jr: Wish they had more equipment selection but the customer service made up for it. Had some issues with a piece of equipment and one of the supervisors helped remedy the situation. Also was a pleasure to speak to!
L. T.: OK 👌
10. U-Haul Moving & Storage at S Capitol St Sw
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244 reviews
Address: 1501 S Capitol St SW, Washington, DC 20003
Schedule: Closed ⋅ Opens 7AM
Telephone: (202) 554-2640
Business type: Truck rental agency
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U-Haul Moving & Storage at S Capitol St Sw: what do users think?
Greg D: This is the BEST U-Haul location by far! I’ve used this location multiple times the past couple of years- rented trucks, bought storage boxes etc. The staff is always super friendly. Tons of moving supplies always in stock and HALF the price of supplies as at Public Storage down the street.
Samantha Boehm: My husband and I were supposed to get a uhaul around alexandria but the location got switched to here.. I proceeded to ask if I had to pay more because of the location switch and I did, which doesn’t make any sense to me because there are multiple pick up locations around alexandria or somewhere closer than DC.. so I had to pay extra for the miles and to rent it. On top of that they ended up charging more than what was paid when it was picked up and an extra charge fee even though the gas was filled to the exact spot as we got it. This place is ridiculous and obviously is just money hungry. Try ur best to stay away!!
B linkman987: This location is Infinitely better than the Public storage nearby. This place is open later, has two loading docks that are covered, huge elevators, and has bigger units available.
Monique Monique: Moving last minute and called about 4-5 times. Each time, Roanita Morgan answered and was very patient and professional. She even scheduled my pick up. I really appreciate her taking the time and because of her, we went with this particular UHAUL!
Mel Marshall: Shoutout to C! Extremely helpful and great customer service. We needed help figuring out what boxes and packing supplies we would need for our one bedroom condo. Thanks for your help and guidance, C!
workwhren: No walk ins on the Saturday I went. The manager ignored me. I had to place reservations using my smart phone while in the lobby....
Matt H: Avoid this location. They will cancel you reservation at the last minute or force you to go 30 miles outside the district. Zero customer service
Dan Ciullo: Not well staffed, they are clearly overworked. Overall, helpful and friendly, but not as smooth or fast as I had expected.
Kacee Benton: I’ve had a unit (at one time 2 units) here since 2005. The facility is clean and secure. The staff is nice and helpful. The only complaint that I have is the price going up every year. My rate has doubled since I first got here. I don’t see a reason for the annual increase. I’m lacking storage at home, which is the only reason I’ve remained all of there years.
11. U-Haul Moving & Storage of Intown
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
314 reviews
Address: 2215 5th St NE, Washington, DC 20002
Schedule: Closed ⋅ Opens 7AM
Telephone: (202) 269-1200
Business type: Truck rental agency
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U-Haul Moving & Storage of Intown: what do users think?
Samantha Burkhart: I am actively recommending that people avoid U-Haul storage facilities. The facility was in terrible condition. The first unit I was assigned was an upper level unit covered in cockroaches and bugs. I was not made aware prior to move in that I would be assigned an upper-level unit. They moved me to a basement unit which had rat traps, water damage, cockroaches, and bugs everywhere. I refused the unit and found a non-U-Haul facility to store my belongings. Absolutely terrible experience.
Jack Murray: Picking up the van from a mobile device was not easy. The instructions were not clear. The staff were extremely rude. When I found my truck, the staff has parallel parked it in between two other trucks so closely that I could not get it out and the staff had to give me a new van.
Jack Chamberland: They did not call me before my scheduled pickup date (which they had listed wrong) to inform me that my pickup location had been changed to 5th Street. After finally sorting out where and when I could pickup the truck, halfway through the trip, we realized they gave us a truck with no oil. Braking was terrible and shifting gears was a nightmare, but that’s to be expected when the oil life is 0%.
tony bano: Very smooth and efficient process. Everybody I dealt with was extremely professional and very helpful. Things could not have gone better and I appreciate how easy everybody made every thing about the rental. Smooth move! Thanks!
Merenda Tate: The GM on site helped me and was VERY nice and understanding. He smiled a LOT! Made me feel better when I was worried about the rental process due to a bad experience I recently had with another moving company.
Michael Kennedy: Great customer service, truck was clean and on time. My 3rd time and they really have it down
12. Budget Truck Rental
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
27 reviews
Address: 6295 Edsall Rd Ste 620, Alexandria, VA 22312
Schedule: Closed ⋅ Opens 8AM
Telephone: (703) 823-0400
Business type: Truck rental agency
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Budget Truck Rental: what do users think?
Mary Jacoby: Don’t EVER rent from Budget in Alexandria. Mathew Craft knew that the vehicle I had reserved was broken days before hand, but never bothered to inform us. When my husband got to Budget to pick up the truck, Matthew said there was nothing he could do except for send my husband in an Uber 30 miles away to the Budget in Dulles that had a truck. When my husband got there, he was informed that they did not have a truck despite what Matthew said. Being stranded in Dulles, he was forced to rent a van to get back home. Budget is refusing to refund us for our expenses or the time the movers were waiting for the truck to arrive. We are out HUNDREDS of dollars.
Emilyann Key: I cannot speak highly enough about this office. I had a terrible experience at another budget truck office this morning - no truck (despite a confirmed reservation made a month ago, and confirmed again yesterday) and terrible customer service. This office was phenomenal. They had the right sized truck and amazing customer service. MATT was SO helpful and friendly. He went above and beyond. I will be recommending my friends and family only rent from this location. Cannot emphasize this enough. This office and Matt rock. He changed the tone of what started out as a very stressful moving day. Thank you!!!
Bruno Artacho: Got scammed by this place. They rented a track for me that didn’t existed. Same for a customer at the exactly same time. Stay away from this scam of a “business”
Sarah Hadi: DO NOT RENT from here unless you want to be told there is no truck available even though you made your reservation weeks in advance. I called and made a reservation over three weeks before my move. I specifically reserved a one-way, 16’ truck. I called the day before my move just to confirm that everything would be ready for me the next morning when I went to pick up the truck, and I was informed by the person on the phone that they didn’t have my truck and that someone “might” be able to go get it from a location in Fredericksburg, but if not, then I would have to go myself. I was completely flabbergasted as to why they had weeks to ensure my truck would be there, yet I had to call just in a whim to make sure everything was ready and THAT’S when I was informed that I may have to drive down to Fredericksburg the next day (the day of my move) to get my truck. That’s completely INSANE to me. The person I spoke on the phone with was a young guy, super nice, and even he didn’t understand why the location where he worked operates this way. Luckily I was able to immediately reserve a truck with Penske who not only had a truck available but honored the price Budget quoted me. Don’t rent from here unless you want to be completely screwed over at the last possible second.
Janaya Boyd: Great customer service! Matthew was a huge help from start to finish. He was able to assist and get me with cargo van. His energy and knowledge were spot on! Thank you so much for everything!
Kristy Hammond: Never in my life have I experienced such poor service. I made a reservation to pick up a truck in advance. The day of my move Budget called and stated the truck was not available. They said they would try to find a truck for me and give me a discount which I was pleased to hear because this was a HUGE inconvenience. An hour later I receive a call that they have canceled the reservation and left me with nothing. Needless to say I will NEVER use this company again.
Danny Sheehan: I showed up to this location to pick up a truck at my reserved time, and they didn’t have the truck there or bother to let me know ahead of time. I waited there 20 minutes while the representative tried to find me a truck (Apparently they did nothing my reservation until I showed up there), and he finally found one I could use all the way in Woodbridge. I then had to drive all the way out there, and once I arrived the Alexandria office had still not forwarded my reservation to them. I then had to sit there another 20 minutes And wait until they finally answered their phone And forwarded the reservation. At this point, I was running an hour and a half late for the moving job I was using the truck for, so I told the Alexandria office that I won’t have time to bring it back to Woodbridge. They told me that’d be alright, and that they scheduled a replacement truck to be brought to Woodbridge in its place. The next day I received a call from the Woodbridge office saying that was all a lie, and that she was in trouble now because she didn’t have the truck she needed. Highly recommend avoiding this Alexandria locations. They’re incompetent and are fully of empty promises.
13. U-Haul Neighborhood Dealer
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
36 reviews
Address: 9120 Livingston Rd, Fort Washington, MD 20744
Schedule: Closed ⋅ Opens 8AM
Telephone: (301) 248-1441
Business type: Truck rental agency
Near U-Haul Neighborhood Dealer:
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U-Haul Neighborhood Dealer: what do users think?
Andrea Burno: This establishment does shiesty business by luring you into the place of business at Oxon Hill Rental/U-haul quoting the cost of your deposit amount by phone. And once you arrive they hold you over the barrel demanding the paid up front actual cost for your rental purchase. And, on the actual delivery date no rental equipment is delivered because you get a phone call requiring your return too Icon Hill Rental to pay additional deposit rental costs. All awhile your bank cards funds have been blocked out by that establishment. Your days job work is ruined with workers haven showed up to work and no equipment was delivered And, management Mr. Rodney and sales reprensentatve Katherin are cluless to practicing Good Faith business when they have secured up front the required deposit amount prior to the scheduled delivery date.
Harry Blakey: If you are in the ft Washington are, this is the place you need to rent from, from uhaul to Jack hammers, and everything in between. They are always willing to help get you what you need.
dave4cool: They have almost everything
Rommel Ocampo: Be very clean and friendly staff..highly recommend..
Tay Honcho: Great staff and reliable equipment
14. Truck Rental Center at The Home Depot
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3 reviews
Address: 400 S Pickett St, Alexandria, VA 22304
Schedule: Closed ⋅ Opens 6AM
Telephone: (703) 823-1900
Business type: Truck rental agency
Near Truck Rental Center at The Home Depot:
- a 34 meters away second hand articulated beds in: Mattress Warehouse of Alexandria
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Truck Rental Center at The Home Depot: what do users think?
kay rosado: My go-to for truck rental. Quicker & cheaper than other places.
15. Ryder Truck Rental
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
28 reviews
Address: 8380 Terminal Rd, Lorton, VA 22079
Schedule: Closed ⋅ Opens 8AM
Telephone: (703) 550-7150
Business type: Truck rental agency
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Ryder Truck Rental: what do users think?
Carlos Flores: Ryder was great during my visit, they diagnose my trucks issues and fixed the problem ASAP. Ryder even dropped me off at the nearest hotel and even picked me. Great place to do bussiness.
Joe Neuman: These people are straight up garbage. I had a truck rental “reserved” for about a month. Checked in regularly to confirm reservation. 16 hours before I’m supposed to pick up my truck they tell me they don’t have one for me and said they were “working on it”. Said they would call back at 5:00 or 7:00. Never heard again from them. They know how to take the reservation but not keep the reservation. Do business elsewhere.
Response: Joe Neuman, We regret to hear that you had a negative experience with us, but would appreciate the chance to discuss. We would like to work towards a resolution, so if you are willing, please reach out to us at (703) 550-7150 to discuss this further. Sincerely, Mia Flores
Moving SyndicateLLC: Ryder Lorton, provided a vehicle in very busy times, also rectified a major issue ($1500+!!!) for us and provided unfathomable support. Darius especially has been very communicative and helpful in this stressful time. Thank you Ryder Lorton.
Andre Lingham: Great customer service. Staff always responsive to and needs of the client.
Marc Marciano: Stealing them is fun but 25.months in Tennessee state prison isnt
Brandon Hall: Nice customer service and mechanics know what they are doing and talking about. I deal with them a lot and have not had a bad encounter yet.
Sampson Nguyen: Fuelers are great and helpful. Staff is on point when it comes to fixing or ordering parts for trucks.
George Williams: My business used this Ryder branch for most of our rental truck needs. They have always been very helpful and accommodating.
16. U-Haul Moving & Storage at Bladensburg
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
313 reviews
Address: 1750 Bladensburg Rd NE, Washington, DC 20002
Schedule: Closed ⋅ Opens 7AM
Telephone: (202) 529-4676
Business type: Truck rental agency
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U-Haul Moving & Storage at Bladensburg: what do users think?
J R: Had a great rental experience here Saturday. Total check in/out time was about 5 minutes. Easy process, friendly and efficient staff. It made a moving day so much easier.
Lanise Reed: All Three employees were excellent and they also recommended that I purchase another part for my hitch that was truly needed. I thank all three of them for their excellent service.
Kent Rice: More customers Service Rep’s needed at the stores openings. Good service overall
Matt Campbell: The staff was so friendly and helpful even when completely slammed. I’ll happily rent from this location again.
Brent A. Sullivan: Mr. Chris cultivates a phenomenal team and an excellent operation. Speedy in and out pickups. Really top notch service.
