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1. Bay Property Management Group Washington, D.C. - Washington
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5
132 reviews
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Address: 604 U St NW, Washington, DC 20001
Schedule: Open 24 hours
Telephone: (202) 878-6183
Business type: Property management company
William Paulemon: It has been incredibly smooth process with Sean Donohue from Bay Management for tenant moving in. He was very courteous and was quick with communications and response. This has been the best part of my experience. It makes up for what I went through to get the place ready for Sean. I ended up working on turning over the property on my own which took a long time. It was great working with Sean. I will do it again on the next opportunity.
Response: Renting out a home involves so many moving parts, and we are happy to hear that Sean communicated effectively and provided top-notch customer service. Thank you for sharing your experience, William!
Tim and Cindy Jacobson: I’ve been working with Sean Donahue for the last month or so after listing my house for sale, knowing we would rent our multi family units if they didn’t sell at a decent price. Sean was patient throughout the process and answered every question in a very timely fashion, including weekends. Based on my interaction with Sean, I expect Bay Property manage my multi family unit property professionally, interacting with both the tenants and us as owners in a very responsive fashion.
Response: Thank you for sharing your experience, Tim and Cindy! We are happy to hear that Sean has provided such excellent customer service. Our dedicated team of industry professionals is here to help navigate any situation that may arise with your rental investment and we appreciate your kind words.
Pearly Kamachi: Sean Donohue, Director of Business Development - DC/Virginia, was amazing to work with. When we found the home that would work for our family he was quick to respond and helped us in finalizing everything. He’s responsive, informative, great communication and just great professionalism all around. We are so grateful for all his help during this transition for our family!
Response: Communication and responsiveness are key when trying to secure a rental property. It is great to hear that Sean's customer service exceeded expectations. Thank you for the review, Pearly!
Larry Hankins: Sean and Taylor have been a great help. Always responded in a timely fashion. Plus went above and beyond to make my families move as smooth as possible. Would absolutely recommend. Also the bay property mgmt maintenance team is very professional and fast anytime we have a request.
Response: Thank you for sharing your experience, Larry! Our team is committed to providing efficient and comprehensive service to all of our clients.
Bette Belle: We recently signed with BMG. Sean Donohue has been an absolute pleasure to work with! Never having a property under management before, we had a wealth of questions, from big to small, and Sean answered them all. He was extremely knowledgeable and responsive and helped us in so many ways. It made the decision to use BMG easy and we look forward to a long and prosperous relationship!
Response: Thank you for sharing your experience, Bette! We are happy to hear that Sean exemplified the high level of customer service we are committed to providing all of our clients.
Kyle Stumpf: Throughout the onboarding process, Sean Donohue, Director of Business Development - DC and Virginia, has been exceedingly informed, considerate, and responsive. He has answered all of my many questions, assisting me in better understanding the procedure and completing the paperwork. He has contacted me on occasion to keep the conversation going without being pushy or confrontational. If my future interaction with Bay Property Management professionals is of similar standard, I anticipate a long and fruitful working relationship with the firm.
Response: Thank you for taking the time to leave a review, Kyle! The onboarding process can be complex, and it is wonderful to hear that Sean helped make that a smooth transition. We look forward to continuing to work with you in the future.
Chili Cat: Sean Donohue, Director of Business Development – DC and Virginia, has been very informative, considerate and responsive throughout the onboarding process. He has eagerly answered all of my many questions helping me to understand the process, and assisted me greatly with the paperwork through to completion. He has reached out to me from time to time to keep the ball rolling without being pushy or aggressive. If my future correspondence with the personnel at Bay Property Management is of this caliber, I look forward to a long and strong working relationship with the company.
Response: Hi and thank you for the positive feedback! Our business development team is here to walk you through the onboarding process and keep you informed along the way!
2. Columbia Property Management - Washington
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5
34 reviews
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Address: 1140 3rd St NE floor 2, Washington, DC 20002
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (888) 857-6594
Business type: Real estate rental agency
Charlie Smith: Professional, highly responsive, and a pleasure to rent from! Columbia Property Management were professional and transparent from the first tour of the apartment, providing a smooth and responsive experience through negotiating the lease, moving in, and beyond! The digital infrastructure they have set up for managing payments and work requests is easy-to-use, reliable, and fast; initial replies to work requests for our apartment always came back in 24 hours or less! When all else fails, their office team is prompt and friendly in responding to emails.
Response: Thank you, Charlie. It is good to hear when we've delivered on what we strive to do every day for others.
Nilufer Gadgieva: Partner and I checked out a place for rent, a microscopic studio worth 1400, with a reputable agent from the management who was sent to guide us and show us around. We were looking for a 6-month lease, and were assured SEVERAL TIMES that this particular studio would be available for that time period. He even double checked with the landlord and let us know we were good to go. Agent sent us a link to the application form, which charged the two of us $100 in total. 10 days later, we get no response, and proceeded to call the management, only to be told that the studio will not be given to us for 6-months. In short, we wasted a solid 10 days, and a $100, on very poor miscommunication. We did not get our money back.
Response: Nilufer is correct. In summer of 2021 (over six months before this review) they were interested in a small studio apartment very near the school they came to DC to attend. The unit was priced slightly under the market. Unfortunately, the showing agent made promises that were not consistent with the rental ad which stated "Prefer a longer term lease to end no later than June 30, 2022". If he did check with our office about a shorter term lease, at best he got a response that we would check with the owner of the condo unit. We did check with the owner of the unit who did not want us to rent it only for six months. She asked us to continue looking for other applicants. I replied via email the day prior to the application asking if they could be prepared to find a replacement at six months for the remainder of a longer term lease because we would not be able to provide them with a six month lease. They both applied to rent anyway and wanted to move in right away. Our policy is that rental application fees are non-refundable which is posted on our website which details the rental applications instructions and process. We are fully transparent about this. During the ten days of the rental application there was regular email and phone contact to collect all of the information from them that we needed so that we could get their application past the minimum requirements we have for them to qualify to rent the unit. We had to ask multiple times for documentation that would demonstrate adequate income or assets to be able to cover the rent, utilities, and living expenses to be sure they had adequate funds. In the end, CPM offered the unit to them for rent on a longer term lease. They stopped communicating with our office. Six months later they wrote a negative review about the experience. I regret they had this experience. We strive to be accurate in fair in all our dealings and if there is a glitch, we try to work out solutions, if the other is a willing party.
Lucy Mugford: The team at Columbia Property Management is very easy to work with and have great communication. Teasa took time to walk us through things and answer any questions, and Scott went out of his way to meet us to drop off our security deposit. We are grateful to be working with them at our new rental!
Cornelia Baciu: Profesional, responsive, good value! I rented an apartment with CPM for eleven months in Washington DC. Perfect location, in Foggy Bottom, near Potomac River Walking Path and a few bloks away from the White House. I moved to DC from Europe and I was extremely excited to be able to move in the apartment just two or three days after applying - so quick!. Everything was excellent during the entire stay in the apartment. Scott Blum and his team were very responsive. I was extremely happy that I was able to extend the rent for another month, as I was not able to move out at the date scheduled originally -- given that my return flight to Europe was cancelled at short notice due to Covid-19. This meant a lot to me. Overall, five stars, I recommend this company!
Christopher Purdy: I have been working with CPM as a landlord for more than 10 years. Scott and his team are exceptional and try to do their best for both landlords and tenants. My experience has been that they work hard to resolve issues, deliver value for landlords, and find ways to be caring and responsive to tenants. I would highly recommend this group if you are a landlord.
Robert “Bo” Stearman: Hello, I wanted to write a review of Columbia Property Management. We have been tenants at one of their properties for the past 5 years and I have nothing but positive things to say. I will just give you a snippet of the good things that have happened. One week after our newborn was brought home our fridge would not close and seal; on a Sunday night they sent over a technician who fixed it immediately. Over the summer our air conditioner was leaking (this was during 100+ heat indices), again on a weekend, they sent a technician over who was professional and fixed our problem immediately. Every time we have had an issue or a question about our lease or what to do they have been responsive and professional. It has been such a pleasure to have been a tenant at the property and I would highly recommend this property management company!
Jaehyang So: Scott and his team have done an excellent job managing my house. During the recent COVID related times, they also shared comprehensive information regarding rentals and contracts. The team has my confidence that they are on top of the situation.
3. Washington Property Group - Reston
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5
38 reviews
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Address: 11700 Plaza America Dr Ste 150, Reston, VA 20190
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (571) 665-1440
Business type: Property management company
Orna Ernst: We had a really good experience renting through WPG. Elena was always helpful and made sure we get a fast, professional and friendly response.
Angela Sepetlieva: We are Angela and Mihail Timchevi and back in January 2020 we needed to rent our house in Reston, VA. We turned to Angel and Donika from the Washington Property Group. Our experience shows that both Angel and Donika are handling their business very professionally. They were quick to return calls and emails; also they were available to discuss with us different rental options until we decided on the best one. Before renting - they handled basement renovation project which turned out beautifully and they helped with fixing many other things around the house. The house is rented for 4 months now and they manage the property. Thank you! We appreciate your help. Mihail & Angela Timchevi 1670 Wainwright Dr. Reston, VA 20190
Response: Dear Angela, thank you so much for the acknowledgment and the kind words! It is such a pleasure working with you and taking care of all your real estate needs! Your investment is treated as if it is our own and you can trust we will continue to deliver the same outstanding results in the future! We are here for you at anytime!
Borislava Krumova: Washington Property Group have managed my rental town house in Southern Maryland for several years now. I count on them for getting in rented, taking care of whatever problems arise, and for the maintenance needed. They are also reliable about sending me accounting papers giving information about costs of services and about rent received and then mailing me a monthly check. I would certainly recommend them as honest and dependable property management group. In addition to quality services, their management and maintenance costs are quite reasonable. Overall I have been very pleased with our partnership with Washington Property Group and would recommend them to anyone that is seeking a well organized and professional team.
Response: Borislava, thank you so much for your committed business with us and for your valuable feedback! Our team is thrilled to hear that we were able to take all property management related worries off your plate, and let you do what you do best, while we do what we do best! Delivering results to our clients has always been our main goal and we thank you for the trust and the opportunity to do that for your investment too!
Svilen Tsankov: My wife and I have two rental properties managed by Washington Property Group. We have been very impressed with the professionalism and friendliness of the team, who were extremely caring and helpful, making us feel relaxed and confident in their abilities. They have found us fantastic tenants, who met all of our requirements. It is reassuring to know that our rental property is being managed and cared for with the same level of pride which we ourselves would give. I highly recommend Washington Property Group.
Response: Svilen, thank you so much for the great review. You and Bobby have always been a pleasure to work with! You simply told us your goals and desired outcome, and then you let us use our deep knowledge and expertise to achieve those! We appreciate the opportunity and are looking forward to working together on your future plans of growing the portfolio!
Cherise Nuckols: A trusted partnership with WPG, specifically with Elena. She has gone above and beyond for my real estate needs as a property manager, often working extremely early hours. What can sometimes be a stressful experience, she is clearly passionate about the job and has been reassuring and very effective for me. Elena is always responsive, professional and an absolute joy to work with.
Dimitar Ivanov: I have been with Washington Property Group for over two years now. Throughout this time they have gone above and beyond to keep me and my tenants happy. They have resolved every single issue that has come up, in a very quick and professional manner. They are extremely dedicated to their work and to their customers. Not sure where I would be without them. Highly recommended.
Response: Dear Dimitar, our team is so pleased with your wonderful 5-star review! Thank you for placing your trust in us and providing us with the opportunity to serve you throughout the years and grow together! You can count on our continuous dedication and commitment in future!
Andon Tsarev: WPG was recommended to me 6 years ago when I was relocating to Europe. Throughout the years they have been a true partner and produced consistent and positive results for my investment property in MD. They maintained 100% occupancy since i hired them which is one of the main reasons why I would recommend them without reservations. They were also a great help with protecting my property by performing regular inspections and were able to provide reliable and cost effective maintenance when needed. As an absent owner i am very grateful to have WPG in my corner!
Response: We truly appreciate your business Andon and we're grateful for the opportunity to provide you and your tenants with the highest quality services you deserve! Being an absent owner is challenging, but you can confidently count us to take care of your investment, as if it is our own! We hope to continue doing successful business together for many years to come!
Brandy Johnson: We have been renting a house from Washington Property Group since 2017 and they have been absolutely wonderful! We were able to view the property and being renting in almost a week! If anything goes wrong, our property manager, Donika, was always on top of it making sure that everything was fixed in a timely manner and followed up to make sure that the work was completed correctly! She is a true professional! If you are looking for a great management company, look no further! We will definitely refer Washington Property Group to everyone that we know!
4. O.S.I. Management Inc. - Washington
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5
28 reviews
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Address: 1629 K St NW #300, Washington, DC 20006
Schedule: Open ⋅ Closes 9PM
Telephone: (202) 600-7777
Business type: Office space rental agency
Mychelle Williams: I have been utilizing this space since August. All the staff are friendly and very helpful. The free coffee and tea and waiting room really enhance my experience. The location and rate for rental literally cannot be beat and trust me I have looked. I just wish that we had our own parking garage or discounted garage.
Brian Mulholland: Positive: Professionalism, Quality, Responsiveness, ValueWe have been with OSI Offices since 2015 and have been very pleased. Great location and wonderful staff, headed by Mumbi Thande. Our Foundation appreciates all the courtesies and consideration afforded us as a non profit organization serving the working poor of the District of Columbia.
Light Warrior 2.0: Saffold & Associates has been a long time (10+ years) and loyal customer of OSI. The virtual office model was great while we were building the business and clientele. Once we outgrew the virtual office model we decided to rent full time offices on the 1629 K Street 3rd floor suite. The offices are well-maintained and cleaned daily with a professional cleaning service. The ladies at the front desk make our client feel welcome and are excellent at receiving evidence and payments from clients. Finally, the location (Farragut Square) and amenities (high-speed printer/copier/internet) cannot be beat!
Christina Moynihan: OSI has been instrumental in growing my business from a few evening a week to a full time thriving practice. The front desk is approachable and helpful, always willing to help me when I need some administrative support. Mumbi, the office manager, is a joy. She has consistently been attentive to the needs of my practice and invested in helping me establish systems that keep my business working seamlessly. The variety of services OSI has offered me has been invaluable. The office suite is safe and secured at all times of the day, mail is delivered in a timely fashion, and my account is charged automatically on a monthly basis. Even when I am out of the office, I am notified when a package arrives for me. As a sole proprietor, I lack the luxury and assistance of an HR department, IT team, and an administrative specialist. Mumbi, Joseph, Jack, and the front desk have all stepped up at various times over the past two years to ensure I have an office space that works on behalf of me and the people I serve.
Kiki Strickland: I LOVE my office at OSI. I visited a few other places like Regus before I made my decision to go with OSI and I am so happy with my choice. Having the K Street address is priceless. The location is convenient for all my clients, easy to find and metro accessible. The staff on hand are friendly and helpful, especially Mumbi, the manager. I recommend OSI Offices to all of my fellow entrepreneurs.
Melanie Mfume: I have been with OSI Management for over 4 years now. I did my research prior to selecting a virtual office company and OSI offered far more favorable options and price points than the other companies of both comparable and larger sizes did. In addition, OSI has the personal touch - from management to office staff - that I love. I have the options of mail services, office rental and also dedicated office space as my ever-changing needs require. I have recommended, and will continue to recommend, OSI Management!
John Davis: I have been back with OSI for slightly over 3 years. This is my second stint with OSI, having previously been with them from from 1985-1996. OSI offers the best possible set-up for a lawyer such as myself who is a sole practitioner. I have a litigation practice, so it is imperative that my mail and telephone logs be meticulous, and that my clients and witnesses be accommodated at all times. I could not be happier with OSI. The OSI staff is outstanding—courteous, efficient, and always willing to go the extra mile for a client. The OSI management is fabulous. Jack Pearce and his managers always know what technology is on the cutting edge for attorneys, and offer mini-seminars to ensure that the attorneys renting from OSI are kept abreast of all the latest Court-ordered innovations. As an example, when the D.C. courts went to mandatory electronic filing, OSI installed copiers and scanners that would accommodate the largest of jobs. Now, thanks to OSI technology, I can handle electronic discovery in huge proportions. I would highly recommend OSI to any small business that needs a big business presence.
David Finberg: OSI Offices was extremely easy and pleasant to deal with. Their prices were very reasonable and I was able to customize my payment plan so that I was only paying for the services I needed as a small business owner....not to mention the fast internet and wealth of tech services they provide to help me automate many of my processes...Great!!
Diane Kern: Renting office space from O.S.I. Management, Inc. has been one of the best business decisions I have made. The location, professional atmosphere and range of services have been invaluable to my practice.
5. EJF Real Estate Services - Washington
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4
235 reviews
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Address: 1428 U St NW Fl 2nd, Washington, DC 20009
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (202) 537-1801
Business type: Property management company
Samantha Zeno: I have had the worst experience with EJF. I appreciate the speed in which they were able to get my lease signed. However, after taking my full deposit. I had to find out from the building that I’m renting from that they have a separate application process and that I wasn’t actually approved yet. That was only the first of my headaches with EJF. I was told that the unit passed inspection and that it received two cleanings prior to moving in, but upon arrival I found that the unit was disgusting and physically covered in layers of dirt and grime. I was told there were no pest issues but I found pest traps. Countless things were broken including electricity, Internet cables, stove top, bathtub. That’s only the beginning of the maintenance requests I have had to submit. And through this company you have to pay hourly for maintenance however such issue should’ve been resolved prior to having a tenant move in . If a unit is not ready do not advertise it for rent. The company will not holding up its side of the lease. I have had challenges getting into contact with EJF when there are dire maintenance issues. I understand their customer support representatives are doing their best but if you can, save yourself the headache and do not rent through EJF.
Patrick Martell: We had a particularly time sensitive issue relating to move out. Marco Francisco from EJF handled this effectively, expeditiously and in a highly professional manner. We appreciate his good work, his understanding of the urgency of our issue, and his effectiveness in getting the necessary paperwork done.
Maria Ferrara: Esdras from EJF was very helpful walking me through the Portal, which I needed to attend to changes in my situation. I was very grateful to get a real person on the phone and for him to be patient with me. He answered all my questions and was helpful every step of the way. I am not computer savvy. So Esdras at EJF really helped me. Thank you, Esdras at EJF! Gold stars for you.
Robert Mcbride: Our property has many complex systems that require a diligent Property Manager, Sarinda Ly knows our property and it’s complexities and has been responsive to my request for years. If it’s a complaint she follows through, if it’s a request for access for a utility between certain hours or even Weekends She has been there on time every time and I appreciate that, I have taken it for granted. A good property Manager is very hard to find in the DC area, we’re lucky to have one of the best.
6. The New Washington Land Company - Washington
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4.1
25 reviews
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Address: 1606 17th St NW, Washington, DC 20009
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (202) 483-8282
Business type: Property management company
Anni Tran: The best property management company I have worked with. I moved to DC area from NY. I have lived in different apartments and owned a condo (which I sold before I moved). Never have I experienced such pleasant people in the property management industry. I might be somewhat new in the area (who purchased a condo on 14th St area), but, The New Washington Land Company has made my new home that much better. They are very responsive, helpful, and knowledgable.
Nadine Cottrell: I believe it takes two to work, the team has been supportive and accommodative to our needs. I communicate my concerns and the company acted promptly. I think the relationship has to be in a partnership to work, and the New Washington Land Company is a great partner for our property. I appreciate their attention to detail and great executor approach. Nothing but a satisfied client here. Thank you for your brilliant service.
Andrew Zimdahl: We have worked with the NWL Co for several years ago and have had nothing but positive experiences with them- especially Jack and his team! Property mgmt is not an easy business, but these guys pursue their jobs with passion and enthusiasm. We plan on staying with them for many years to come.
7. Chatel Real Estate - Washington
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4.5
69 reviews
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Address: 1929 18th St NW, Washington, DC 20009
Schedule: Closed ⋅ Opens 8AM Thu
Telephone: (202) 483-0140
Business type: Property management company
Emily Hoffman: I have had a great experience renting from Chatel for 2+ years. They made the application/ move-in process seamless and stress free. In the rare cases I have needed maintenance, Jimmy and team have been wonderful - they are very responsive, quick to turn things around and flexible with my schedule. I highly recommend!
Catherine Walters: I currently rent from Chatel and I absolutely love my apartment and the building. The application was easy, the people are very responsive and very organized. It is easy to pay rent or request maintenance. I even moved in with a new refrigerator waiting for me. Chatel looks after their spaces.
jessica johnson: I highly recommend Chatel Real Estate! Everyone I have had the pleasure of meeting within the company is extremely kind and hardworking. They will make sure any need you have will be met with efficiency and professionalism. Rent or buy with Chatel today!
Anna Wohlin: Chatel has been awesome since we moved in and have accommodate us in many ways. We needed a good amount of maintenance to be done when we moved and they were able to come within a few days to get everything fixed. Super helpful and responsive.
Tim Brooks: Positive: Professionalism, ResponsivenessOur condo building has used Chatel for many years. For the past few we have been fortunate enough to have Sarah Keller as our property manager. Sarah is awesome and I highly recommend her. She is professional, responsive and never drops the ball. A true asset to Chatel
Ibrahim Bechrouri: They do their job! Signing a contract was a bit slow (mostly because I think our agent was leaving his job soon), but since then any issue in our apt has been taking care of professional and diligently. Their app is pretty cool too :)
Antonio Saadipour: My roommates and I love our current house and Chatel is always very responsive to maintenance requests! Any request is usually acted on within two days.
8. Longford Management - Washington
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4.7
120 reviews
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Address: 3816 12th St NE, Washington, DC 20017
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (202) 747-6555
Business type: Property management company
Chris Riggans: I had a difficult time finding availability in the area, but my experience with Wardell Gatling from Longford was great, and responded within the hour and setup a tour that day. Moved in with no issues, overall I had a great experience from the beginning. This management company is absolutely Great! They check all the boxes. When looking for an new place of resident, Mr. Wardell, went above & beyond to make sure I found the right apartment for me. The process was very quick & easy. The constant communication to insure that I had everything I needed & then some was amazing. If your looking for a new place, & want over the top service Langford management is the way to go!
Rachel Sherman: The onboarding experience was fantastic thanks to Wardell. He’s great and the best. My issues are with maintenance that don’t respond or call to formal requests, going on 10 days now. Just be prepared to fix your own toilet, install shower rods, etc. Actually the slowest maintenance I’ve seen compared to other individual property managers like Frank Emmett who respond in 1-2 days. So just be prepared for things to run slow once you’re a resident. Otherwise, everything else is great.
Adeeb Stwodah: Working with Longford Management to sign my lease was efficient and pain free. Wardell was great and made sure I was informed and on track every step of the way. I would recommend Longford and would STRONGLY recommend working with Wardell because he personally took the time to help me through the process.
Lakia Young: I’ve been waiting for maintenance issues to be fixed in this unit for a month and once I voice my opinion my parking spot has been giving away by the landlord I was told not to contact him anymore(Wardell) after he’s been communicating with me on a friendly basis via text message and phone calls on my personal phone. Weird behavior and I don’t like it . Can’t wait until 2024 I was placed here for relocation, I wouldn’t recommend moving here everything sounds great until u sign the lease. I just want to be a peace me and my children that’s all and for these problems to be fixed in my unit then they wouldn’t have to worry about me . God bless
Response: Dear Ms. Young - We always welcome feedback. I have looked at your open and closed work orders and do not see work requests for the pictured items. I have opened a work order (#16563) for these, please allow a day or two for scheduling. Please remember, you can reach our maintenance team at 202.747.6555 or contact the primary lease holder of your block of corporate units by contacting Tina from Somerset. We look forward to resolving these issues, your continued residency and working to convert your experience to a five star. Longford Team
Na'im Muhammad: While the building itself isn’t horrible, the management of its amenities and services are severely lacking to say the least. The “warm and fuzzy” I got while moving here at the end over November 2021 has long gone and has been replaced by frustration and disappointment. From false advertising about rent and utilities, to a lack luster approach to tenant issues. If this location wasn’t so great and convenient for entertainment and work, I’d be looking to relocate. To be clear, my issues are with the management company and not the apartments themselves.
rachel gonzalez: Wardell was extremely helpful, attentive, and quick while securing me an apartment with all my wants and needs within a weeks notice! Since I wasn’t able to go in person to view the apartment before signing the lease Wardell made himself extremely accessible via facetime for tours, questions, and phone calls to discuss the fine print of the lease. Any of the issues we reported to him were taken care of within a week and a half of me living there which was a plus. Overall a great experience with him
Lauren Bogartis: I’m an investor and had a great experience talking with Dave at Longford. Ultimately our deal didn’t close because of seller issues but we WILL hire Longford to manage our next acquisition. Thanks for all the help and advice!
9. Fred A. Smith Company - Washington
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3.5
85 reviews
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Address: 730 24th Street NW #19th, Washington, DC 20037
Schedule: Closed ⋅ Opens 8:30AM Thu
Telephone: (202) 337-5080
Business type: Property management company
Adriane Hall: Professionalism of rental office is ridiculous. The residential manager of our complex has an extreme attitude issue, as if she’s never worked with real people in her life. I explained to her how our laundry room app hadn’t worked in over 2 weeks ( as of now almost 4 months ), and her response was disrespectful & extremely uncalled for. They are supposed to tow cars in our parking lot if the Owner doesn’t live here, they haven’t and even threatened to tow OUR car ( she knew it was ours ). Her children live in our complex ( LIVE , not WORK for ) & have on numerous occasions harassed my guests. The apartment itself & the location is great, but unfortunately they have a rental office full of people with terrible people skills. As soon as this lease is up I’m running.
Response: We’re sorry to hear you did not have a great experience. Thank you for letting us know, as we take time to address all customer feedback. Please feel free to call our office to discuss the matter in more detail.
Dominique Gebru: DC’s housing market is tough. As a renter, it can feel like your options are overpriced luxury or old, not updated units that include terrible management service. Fred A. Smith seems to be the exception. We found a perfect-for-us unit in the heart of Columbia Heights managed by FAS, with a price tag that didn’t make me want to cry. The leasing process was simple and didn’t require tons of trips to their office. FAS has integrated a tenant portal for rent and repair requests, and our repair requests were always handled promptly. The company is pretty no-frills, but was perfect for our needs. I have an ESA dog, and they processed that paperwork quickly. I’d wholeheartedly recommend using FAS to find your new apartment.
Response: Thank you Dominique for your review and taking the time to share your experience with others. We appreciate it very much!
Sabrina Brogren: Had a great experience renting from Fred A. Smith company! The unit was as advertised and reasonably priced. They were always extremely responsive to emails (we heard back within 1-2 business days), and when necessary, they sent over maintenance folks who were clearly very experienced. I even once let them know that the stove had a cracked knob that caused it to not work very well, and they quickly had a new one sent over. Move in and move out was smooth, and everyone we interacted with was kind and professional.
Response: Sabrina, thank you for taking the time to share about your experience. We are always working to figure out what it takes to give each customer the best service.
Tanisha Gupta: Absolutely awful maintenance team. My room AC is broken in the midst of a significant heat wave in DC and FAS has not cared to even address my concerns. After waiting for multiple days, I only got a response to my emails and maintenance requests by threatening to write this review. Even then, they have not taken action to come look at the issue, let alone fix it. One of my roommates also has a broken AC, and is facing similar problems. As much as I like the location of the building and the people I live with, I will never live in an FAS-owned property again.
Response: Thank you for your feedback, and we are very sorry to hear that you were left with that impression of our business. I can assure you that we take all feedback seriously. Please feel free to call our office to discuss your concerns further.
Joe Kawly: The property manager was ready to help and communicate to make my situation better and less stressful after I had an issue with my basement apartment. A prompt response is what tenants need. Thank you
Response: Joe, thank you so much for sharing your experience. We appreciate you taking the time to write a review for us!
10. Real Property Management DC Metro - Washington
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4.6
163 reviews
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Address: 2828 10th St NE #3, Washington, DC 20017
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (202) 269-0303
Business type: Property management company
Stephanie Pitotti Williams REALTOR: As a local real estate agent and active Landlord, I value local in-market property managers that are responsive (communication is key), solution-oriented and also ones that provide an easy-to-use platform for tenant management. After several disappointing attempts to connect with other recommended property managers, BJ and his team blew me away! Not only did they meet my criteria, but they were personable and helped me get a client into their system and a lease issued to a tenant in record time. We pulled it off, only because they knew what they were doing and they did it impressively well. I will be recommending them to future clients and my wider brokerage. They are the real deal!
Response: Thank you for trusting us.
Sara Clark: Reached to inquire on their services. Received a generic message saying I would receive a call. Two weeks later and I message again but was asked where my property was. This screams discrimination and the following is what I received. The capitol never ceases to amaze me. Yes, we are pretty picky about the properties we add to our portfolio. We are looking for great homes in great neighborhoods. We are also limited to areas based on our office location. In DC we focus on rentals closer to the office. There are 300+ Real Property Management offices in the Nation. Update: For whoever responded. How am I upset when I never gave my property address. Your first response was where is it and you specifically do not want to work with areas catering to black and brown folks.
Response: Im sorry you were not happy with our response. We focus on adding good properties and owners who take care of their rental. We do all of this so our tenants have great home to rent. Thank you!
Lori Pitts: My partner and I enjoyed looking for apartments through this company. They were responsive, courteous, and very communicative throughout the application process. We looked at one apartment and then the woman who showed us the place was able to recommend another place we might like. She even drove over and showed us immediately. It ended up being one of our top choices! She was never pushy though and let us really get a feel for the place without rushing us. Once we applied, they were in constant communication with us about next steps and were able to get back to us quickly when we wanted to negotiate with the owner. We ended up choosing another apartment for unrelated reasons, but this was by far a MUCH smoother experience. I will say it’s quite a process to sign up to go see an apartment with them (they need a picture of your drivers license and you fill out a mini application basically), but overall, we had a great experience with RPM and would definitely look through them again!
Response: Thank you for the feedback!
Elizabeth Crites: The company was very responsive, professional, and transparent with their application process up front which I really appreciate. I was able to schedule a viewing of an apartment I was interested in within 12 hours of first finding the listing. I met with John and he showed me around the building and two units, explaining things and answering all my questions with a great, friendly demeanor, putting my anxiety completely at ease. Would recommend this company if you’re looking for a new place and want the process to be as painless as possible.
Response: Thanks for the great feedback Elizabeth!
Audrianna Maki: Positive: Professionalism, Quality, ResponsivenessReal Property management was incredibly easy to work with, and promptly responded to any and all inquiries. The showing agent was professional and personable, answering all questions I had. They were transparent about the application process and processing times.
Response: Thank you for the great feedback. Good luck in your home search!
Tina Robinson: Positive: Professionalism, ResponsivenessBecky was very personable and charismatic. She was very responsive to my questions prior to viewing the listing and she was very knowledgeable of the unit and its upkeep. Excellent customer service !!!!
Response: Thnkas for the feedback. Becky is pretty great.
Kim Do: RPM DC was extremely helpful during my apartment search. The entire process, from scheduling a viewing to getting the apartment keys in my hand, was made super simple and easy with them. They were quick to answer emails and were always looking out for my best interest. I needed to find an apartment and move in rather quickly and they were able to do just that. I was able to get my apartment in record time. Metaphorically, they did all the heavy lifting, making everything hassle free for me. Even today, if I have any questions, they are quick to email me back and are always super nice and professional (unfortunately those qualities are a rare find nowadays). Overall, an amazing and smooth experience. I would, without a doubt, recommend working with them.
Response: Thank you for the review Kim!
Madeline Ignash: Johnathon gave us a tour of the available rentals and he was great! He was professional and friendly, as well as very knowledgeable about the property and the area. I appreciate him being generous with him time and answering any and all of my questions about the rental. Knowing that I will be working with great people like him, helps make my decision to rent an easy one!
Response: Thank you for the feedback! Jonathan is great!
Tamika McCray: House was very spacious for me. Everything seems to b in good condition nothing really out of order. My favorite was the Baby blue stove which gave color in the kitchen. Out back also had something like a bird house but for me can be used as my go to to get a little piece of mind out doors away from others. The master bedroom was spacious but i didn’t understand why it had a half bathroom instead of a full bathroom. An what i least liked about the property was that there wasn’t a bathroom at all in the basement which could’ve been that half bathroom that was in the master bedroom. The guy that showed the house very nice an also helped answered a few of my questions. But overall I loved it an I’m not a big fan in SE period but that part was clean & quiet.
Response: Thank you for taking the time to give us your feedback.
11. Renters Warehouse - Washington
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4.6
307 reviews
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Address: 1101 30th St NW Suite 500, Washington, DC 20007
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (202) 625-4370
Business type: Property management company
WSDI Partners: For the last several years I have been working with Chris Cunningham ,and his team at Renters Warehouse to lease my multi-family unit in Washington DC. This year he even placed a tenant and was able to pay me 12 months of rent in advance. I was able to use those funds to renovate and get an additional unit on-line. He helped me to truly maximize the income on this building. I would highly recommend Chris C and his team to anyone looking to maximize the income potential on their real estate.
Joseph Smith: ***Look at the Yelp reviews instead of their inflated google reviews; it is a lot more telling to the quality of service! They will gladly leave listings up after they have already chosen an occupant for their apartments just to rake in the application fees. Was given the link to apply, applied at 4:00pm, and was notified the next morning that they already had chosen an occupant. My application did not even have a chance to get looked at and the representatives are of no help in getting the refund. They say it “is because the credit report was ran,” but many other reputable agencies will issue an application fee refund if the listing is taken off literally as you are applying. Very dissatisfied and would recommend looking elsewhere. Renters Warehouse will not hesitate to take your money and completely ghost you. Several poor-quality rental agencies have been more responsive, willing to help, and honest🚩🚩🚩
Rikia Cleveland: Amazing experience with Glenn Jones ! Me and my family were giving up on finding the right home until we saw a listing for the perfect one. Put in a tour request on Zillow and Mr.Jones responded to me within a few hours. Scheduled a tour 2 days later , sent in an application and now I’m typing this review in our new home. Everything was so quick , but very smooth process and great communication! We’re very happy ! Update: Unfortunately after being at the property for almost 4 years. We’re being told to leave the property without a proper 60days notice and have not been updated by the management company. Our lease is not up until March 31, 2023. The company shows no sense of urgency regarding this matter and has not yet explained how this is legal. I haven’t gotten any response to emails or phone calls. So me and my family will be taking legal action so we won’t be homeless.
Response: Thank you Rikia
Miriam Rudder: When I found myself overwhelmed with maintaining numerous rental websites along with scheduling, interviewing and background checks of potential renters for my studio unit, a friend recommended Renters Warehouse. What a relief!!! My agent, Glenn Jones, arrived in the nick of time. He walked me through the process….he basically handles everything!!! Glenn always arrived prior to the appointment, ready to show the unit, often having numerous showings in one day. Afterwards, he would share his professional assessment of each candidate. I ended up with a great tenant!! Along with Glenn’s professional commitment, I really enjoyed working with him. He’s witty, honest and diligent. If and when my current tenant moves on, Glenn will be the first and only call I’ll make to have the unit rented again. He is well deserving of the highest rating possible. Miriam Rudder
Whittney Fox: I own a home, and was ready to rent it, but I didn’t know anything about property management. Initially, I met with a few management companies that left me feeling wary. However, when I met Iris Strickland, I knew I was in good hands. Not only did Iris exude friendliness and professionalism, but she was extremely knowledgeable! She took the time to explain the details that others simply omitted, and she was always responsive. She genuinely wanted to help me, and ensure I felt comfortable with the process. I truly could not have asked for a better experience! If you are looking for someone who is friendly, professional and knowledgeable, I highly recommend that you contact Iris Strickland!!
MONCEF BENYOUCEF: Katalin Moore-Bor made renting our house such a positive experience. She is very professional making the whole process a lot less stressful. She is very punctual and aware about every detail. She also made us convinced that Renter warehouse is the right place for us to continue doing business with. Katalin is also very organized, proactive and quick responsive to our concerns. I highly recommend her for her positive attitude, and her ability to help. Thank you Renter Warehouse for having such a nice people.
Response: Hi Moncef, Thank you so much for taking time out of your busy schedule to write us such a positive and detailed review! It is good to know that Katalin exceeded your expectations and made your experience memorable.We know that you have options and are honored that you chose to work with us for your Tenant Placement and Property Management Need. Kind Regards, Renters Warehouse
12. The Capitol House - Washington
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4.7
29 reviews
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Address: 237 11th St SE, Washington, DC 20003
Business type: Property management company
Dinesh Chhaganlal Desai.: The Capital House Of Pennsylvania.
Praat graag Afrikaans: Wanted to meet Donald for tea, but he was not available.
Erlinda Gomez: Best advice is to get a good tour guide
JUAN DAVID ECHEZABAL: ONE OF THE MOST IMPORTANT PLACE IN THE UNITED STATES.
Marcos Silva: I went there in December 2017, and I’ll go again!
Andrew Lauria: Great atmosphere, good draft beer.
Robert Decker: Great place
13. Atlas Lane - Washington
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4.7
79 reviews
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Address: 1515 14th St NW Suite 200, Washington, DC 20005
Schedule: Closed ⋅ Opens 8:30AM Thu
Telephone: (202) 796-7910
Business type: Property management company
sal sauceda: Great platform to use for its services but do not expect to ever speak to someone other than the agents wanting to lease the property you’re interested in. Once your moved in, all correspondence remains digital and you’re on your own until you get a response. Maintenance is outsourced to another customer service agency. Would not recommend if you live in Washington, D.C.
Allen Rav: Trever at Atlas Lane have been amazing at managing my property and taking great care of my tenant. The communication is quick and professional, the monthly statements are accurate and the team is very responsive in taking care of repairs. As an out of state landlord, managing my own property from afar has been a challenge for the past 5 years and I only wish I had decided to use their services sooner.
Mike Hogan: Atlas Lane has managed our rental home for a year. We are very happy with the professional service they provide. Our rental is well cared for, they found great tenants for us and when we had major plumbing repairs they were solved quickly at fair prices. The vendors they use are top notch! The entire staff is friendly and easy to work with. Highly recommend them!
Kingsley Rotty: Atlas Lane is great. I was with them for 3 years in a rental prior to Trever Faden helping me from renting my property to going through and purchasing the home. He worked side by side with me and current owners. He was very considerate and patient with me while dealing with a tough loan officer. I would recommend Atlas Lane to anyone needed a rental or even to purchase a home. Thank Trever.
Moris Grey: We rented a house from Trever at Atlas Lane properties and he handled the transaction with integrity and care. The home owners then decided to sell and Trever called and gave us an opportunity to buy. He then took over that process and he handled everything very well. We are in our new house now and we love it. We got a great deal. Thank you Atlas Lane. I will recommend them to family and friends.
14. Nomadic Real Estate - Washington
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3.8
514 reviews
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Address: 727 15th St NW 2nd floor, Washington, DC 20005
Schedule: Closed ⋅ Opens 8:30AM Thu
Telephone: (202) 223-9019
Business type: Property management company
Lindsay miranda: If I could give this a company 0 stars, I would. They are the most unresponsive, unaccountable management property I’ve ever dealt with. They would take months to address maintenance issues and send at least 2 or 3 contractors who would be wrongfully advised by Nomadic and unequipped to resolve the issue. For emergency maintenance issues, it would take them days and sometimes weeks to address. My ac stopped working during a heatwave in 2019 and it took them 5 days to get it fixed. My apartment was over 100 degrees and I had to stay in a hotel until someone showed up. This happened again in 2020 and 2021 for other emergencies as well. Moving out and closing my account with them was a nightmare as well, they never showed to do my inspection even though someone left a voicemail that they were on their way. They lost my Closeout document and then took them months to figure out what was going on with my security deposit. They did nothing for 4 months until I started emailing and calling weekly. I would not recommend any person lease through them or use them to manage your property.
Alan Curtis: I’ve been managing my own property in Silver Spring, MD for a few years now, but recently decided to have Nomadic Real Estate manage it due to lack of time, especially since I’m about to purchase another investment property. While I just began working with them, I’m happy with how it’s begun. I introduced them to my current tenants, and my tenants enjoyed meeting them. It’s hard to find great people-people, but Nomadic has found the right people. Looking forward to continuing to work with them!
Nico Esguerra: Erin was so helpful and personable in giving me a tour, including accommodating me with a remote tour since I’m moving from another city. She was also patient and helpful with all my questions.
Amanda Chavers: Just moved in to the property December 1st the pipe under the kitchen sink is leaking water washing machine does not work and has yet to be fixed tub faucet fell off when we tried to use it and the tub is backed up as well do not rent properties under there management and if you do make sure to thoroughly inspect everything!!!!!! Even if the appliances are new!! Also unit was not cleaned before we moved in, and I was told that it would be. I have reported all these issues and I have yet to get a response as to when it will be fixed. I wish I could rate them with a zero!!!!!! 12/20/21 Since this first review was posted I was reached out to by one of the owners of this company regarding my unit I wish that it would not have taken a unpleasant review to get this response but I still appreciated it. Overall I still would not recommend renting from this company, take your time and read the reviews from the tenants if I had done that I would not be in this situation now there responsiveness is subpar overall. I still need the light in my bedroom fixed and the sink and tub drain very slowly and I was told that’s as good as it will get on the plumbing situation because the pipes are old and corroded. I honestly can say that the maintenance men that came to my house after my review were great, but that’s about it…This is late but I ended up cleaning the unit myself and the owner thanked me for doing it…that was so offensive
Response: Hi Amanda, I'm really sorry to hear about your experience. We take all feedback very seriously and will be reaching out to you privately so we ensure that the maintenance team that came out was able to fix everything.
Shelley Thornton: We’ve been working with Jenna for 2 years now, and can’t say enough about how happy we are as landlords. Not a single payment has come in late, and no issues have gone unsolved. Great customer service deserves a great recommendation.
15. Roost DC - Washington
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4
55 reviews
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Address: 1508 U St NW, Washington, DC 20009
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (202) 986-3088
Business type: Property management company
Kathy Johnson: I have had the pleasure of working with Colin Gordon at the Roost-dc on several occasions as a roofing vendor to help with their properties roofing needs. I find Colin to be professional and extremely detailed in the information he provides to help us locate and resolve problems. We look forward to continuing to build our working relationship with Colin and the entire Roost-dc team. Thank you Colin, for your professionalism and helping us help you.
Steve Leinwand: In the 19 years that our condo building has been downtown DC, we have had 4 different management firms. It is easy to assert that, for the past 3 years, Roost has been by far the most helpful, responsive and competent. Our property liaison, Jason Lewis, knows our building, knows our Board, and consistently meets our needs and supports our work.
Paul Feser: As a board member for our condo, I’ve had a very positive experience working with Jason Lewis, Director of Client Success, and Nancy Salgado, Client Experience Assistant. We chose Roost in the fall of 2021; during this time, they worked with the board in transitioning from our prior property management company. Jason has been quite helpful: guiding the board through the budget process, helping us better understand the governing documents and board processes, providing the board with advice, and working with vendors to get bids. Being on any board can be a challenge. And Jason brings the experience – and the knowledge base – that I find both helpful and heartening. I’m very happy with Nancy’s prompt responses on my requests. Her communications are always professional and cordial. For instance, just recently we were experiencing an issue with our laundry room. In her response, she offered a solution to help guide the direction we should take. Nancy also updated the board on an issue with garbage/recycling pickup, and the steps Roost took to have them provide better service. Additionally, Nancy has been responsive on requests that I’ve made for my own unit. As an added benefit of being with Roost, I just had the opportunity to participate in one of their trainings. They have both online and live sessions. What I learned will be useful in my role as a board member. And I plan to attend other sessions. In summary, with Roost, I’ve found a level of professionalism and responsiveness that is impressive. Importantly, I know that they will take good care of us. I am very happy that we chose Roost and I look forward to working with their team in the coming years. Paul Feser
Whitney Catterton: To Whom It May Concern, I am writing to recommend Colin Gordon, Emily Servais, and Daphne Coates and their company Roost DC for their Property Management expertise and their exceptional customer service to future prospective clients. Our company has had the sincere pleasure of working directly with Roost DC and the team members mentioned on a number of projects. We can recommend their company and him highly and without reservation. We were originally introduced to Roost DC based a few years ago as when Emily Servais began the initial partnership with ESSI. As a result, we built a long-term partnership helping her and the Roost team deliver the security needs and services We were so pleased with their company’s attention to detail, quality, and overall dedicated partnership between communities and their vendors. They have built such a great sense of trust that we have continued to partner with them on a number of occasions. Colin, Emily, and Daphne are always extremely friendly, thorough, and take ownership of any project we partnered on together to resolve for his communities. Roost and their team always take special care to go the extra mile for their communities. Their entire team has proven themselves to be complete with extremely talented and hardworking individuals. Please consider Roost DC and Colin Gordon, Emily Servais, and Daphne Coates for your Property Management needs. We highly recommend them and look forward to working with them again. Sincerely, Whitney Catterton Office Manager Electronic Security Services, Inc. 15050 Buck Lane Upper Marlboro, MD 20772
Kim: Based on my experience with Roost , DC. as a condo owner I can honestly say I am very pleased.after all these years. Like a security blanket or guardian angel, it is great to know this management company responsibly handles the finances, paying bills and even keep a data base of companies to perform any work on your property-please note this data base is not just based on their experience as a management company, but also reommedations from actual people like me whose condos have had a positive experience as well. It is important to note, Roost D.C. really has your back if you have come to any issues with a company your condo or building is doing business with (i.e. deck repair, grass cutting), they ensure the “proper paperwork” is “in place” prior to service ((i.e payment method) and is extremely responsive to assist you with any negative issue from a company servicing your condouilding even reaching out to them on behalf of “the tenantsowners. Most of all, it is beyond awesome that Roost D.C. is familiar and update to date with knowledgeable about the rules an regulations governing condos in D.C.-this makes a big difference. And that is say #ROOSTDCROCKS
16. Oakes Management Inc - Washington
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5
3 reviews
17. Real Property Management Washington D.C. - Washington
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5
1 reviews
18. WC Smith - Washington
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3
51 reviews
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Address: 1100 New Jersey Ave SE STE 1000, Washington, DC 20003
Schedule: Closed ⋅ Opens 8AM Thu
Telephone: (202) 371-1220
Business type: Property management company
Tyler Fondren: I am a new tenant, and throughout the process of touring, applying, lease signing, and moving in, I have experienced incredible responsiveness. Despite my many questions, Tasha has consistently gotten back to me with timely guidance, and at no point have I felt alone in the process. I’ve had issues with rental companies in the past, so I greatly appreciate the peace of mind that comes with such knowledgeable, professional, and readily available support. I hope that my experience thus far is indicative of the coming year’s lease, and if so, I have good reason to be optimistic!
Nikko Reese: I called the corporate office this morning, November 16, 2021, about 8:20am, and I was greeted by a woman who was not very pleasant. I called regarding an urgent matter, and politely asked "for help." This woman was very short-tempered, unemphatic, and rude! I was surprised! at how rude she was; therefore, I asked for her name, and she hung up the phone. I called to report similar patterns of unprofessionalism where I live. Hopefully, this comment is read, and that she is reminded that her role is essential! People are calling that number for help, and she is the first person people will speak to. She should be proud to hold such a position, representing the lead office.
Tianna Jones: They don’t answer your concerns about the issues you’re having within the complex you live. But they want rent money due to them on time every month. They show no compassion nor concern for their residents. It’s the lack of care, concern, proper communication. I wish I could give them negative 100 as a rating. No one ever reaches back out. It’s ridiculous!!! You call you email and NO ONE REACHES BACK OUT! It’s disgusting!
19. LINEAR, llc - Washington
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4.2
5 reviews
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Address: 1029 Cecil Pl NW, Washington, DC 20007
Telephone: (202) 320-7220
Business type: Property management company
Valerie Blake: Leonard Ellen is a great property manager for small and mid-size condo complexes. He keeps finances on track and responds quickly to the needs of tenants and associates alike.
Yolanda Pauling: Leonard is unprofessional and only cares about collecting your condo fees. If you live within the property that he oversees and you have issues such as package thefts and criminal activities inside and outside of your immediate condo building, he will not assist you. It will be left up to the renters and condo owners to try and fix it. Although he guaranteed to channel communications and resolve issues for all his clients within a timely manner; this is not the case. He does not provide quarterly financial integrity reports as he claims in his bio, you will only receive it at the end of the year for which is too late to question or investigate by the condo homeowners.
Robert Leary: Linear is a great property management company. Leonard is super responsive, helpful, and fair. He gets things done promptly and has significantly reduced our costs.
Fred Harris: Leonard is one of the most reliable and friendly people I have worked with, his desire to stand up for me in situations has shown he is more about character than profit. The people in the building love his attention to detail and the rate at which he replies.
20. Chatel Real Estate - Washington
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3.9
25 reviews
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Address: 3210 N St NW, Washington, DC 20007
Schedule: Closed ⋅ Opens 8AM Thu
Telephone: (202) 965-4800
Business type: Real estate agency
Katrina Breidenbach: I have rented a property managed by Chatel for about two years. They have always been responsive to maintenance requests. They are very professional and have someone on call for emergencies.
Nathan Castine: My girlfriend and I worked with Lou and could not be happier. He was incredibly helpful from the start, helping us identify factors we did/ didn’t want in our future home as well as utilizing our future goals for the property in his searches. He was quick to respond even after hours (within reason) and would always give us an honest take on the property rather than trying to close the deal. He was great at keeping us on task and assisted through every step required. The process of buying a home through chatel with Lou was fantastic and would recommend to any friend or family member.
Caroline Bonardi: We worked with Lou Costanza to buy our first condo in DC. From start to finish, Lou guided us through the process with the upmost professionalism and attentiveness. He answered all of our questions (as first time buyers, we had many), he reminded us of deadlines at each stage, and really listened to what we were looking for, what we wanted in a condo, and what price range we were comfortable with. He gave us honest feedback and opinions when we asked and never pushed us or rushed us in our decision. We were so happy with our experience.
Michael OBrien: Positive: Professionalism, ResponsivenessLou sold me my first property in Washington, DC. When it was time to upgrade, he rented out that property for me and sold me the next one. Over time, Lou and the folks at Chatel have helped me build my real estate portfolio, mange and maintain quality tenants. I highly recommend them!
Albert Vorfaj: Chatel manages my rental property. They are the best management company I’ve ever worked with. Highly recommend !
Sam Beasly: One of my favorite places to live was my old Chatel apartment in Adams Morgan. It was well maintained and reasonably priced.
Daniel Garay: My friend recently had an awful experience dealing with Chatel. Her ceiling collapsed in her apartment and it was definitely preventable - she made urgent maintenance requests that were not addressed promptly, leading to the ceiling collapsing. They even gaslit her, saying they didn’t know what maintenance requests of hers they could take seriously. When someone sends you photos of the ceiling bulging and cracking, that’s an urgent issue that needs to be addressed quickly, not dismissed! I particularly would like to note that Chatel’s property manager Maria Miller was very rude and dismissive of my friend’s situation. I was at my friend’s apartment to help her navigate this situation and came away feeling that Maria was much more focused on her upcoming vacation than providing a good experience for one of her tenants. Maria stated it was “not necessary” for an inspection of the rest of my friend’s apartment to ensure the integrity of the rest of the apartment’s ceiling was not in jeopardy. I recognize that a property management company can’t always be held completely responsible for this type of situation, since often the landlord allows for the property to deteriorate to this point. However, I came away from this experience resolute in my belief that I never want to have any professional relationship with Chatel.
Keller Dahlia: Working with Lou and the folks at Chatel was the best business decision I’ve ever made. A++
Gilbert Watson: In my experience as a tenant, Chatel Real Estate has been a terrible property manager. They refuse to set expectations for or execute on timely repairs. Communication is slow and minimal and issues are not dealt with proactively. I get the sense that they are often annoyed when I ask for quick and timely repairs to my rental unit. I had a leaking ceiling for several months that Chatel failed to fix. The leak went on for so long that mold grew and I and my wife had to vacate the apartment for a couple of days while it was remediated. I now have a leak in my bathroom ceiling that has shorted out the electrics. There’s no end in sight 1.5 weeks in. That’s a long time to shower in the dark. Had I known that Chatel was going to be so ineffective a property manager I never would have signed my lease.
Response: Hi Gilbert, I apologize for your frustration and the stressful situation that you’ve had to undergo. Unfortunately, due to leasing within a condo building, Chatel does not have the authority to spend funds to repair common elements of the building without the approval of the condo association board of directors’ approval, and similarly cannot make your upstairs neighbor move their washer/cabinets, or cooperate with our request to access their apartment to repair the issue. All we can do is try to navigate this situation and get this issue resolved as swiftly as possible despite obstacles. We certainly want to get this completed and get your home put back together as swiftly as possible. We have regularly communicated with you throughout the last few weeks, in an effort to keep you informed about the progress. We do not want to set false expectations or deadlines that we cannot keep, and we understand that it causes uncertainty on your end. We assure you as soon as the underlying issue has been resolved, we will be able to provide you with an end date and we will do our best to swiftly get your bathroom back together. We will continue to provide you with updates as they become available, and work on this issue daily until it's resolved; we will try our best to accommodate your preferred access schedule. Again, we understand that this is a stressful situation to experience in your home, and we want to solve this for you promptly; we hope you can understand our situation. Sarah Keller Operations Manager
