Best Plato's Closet Stores Washington Near You

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1. Plato's Closet

177 reviews
Plato's Closet
Location
5
Prices
5
Quality Product
5
Establishment
5
Customer Service
5

Address: 13005 Lee Jackson Memorial Hwy, Fairfax, VA 22033

Schedule: Opens soon ⋅ 10AM

Telephone: (703) 378-8485

Guy: Thrift store


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Plato's Closet: what do users think?


Jaycyll: It was my first time trying out this location today, and drove about 45 minutes and waited 3 hours to get turned down of everything I had. Also, it was strange that they didn’t accept any items in plastic bags, and preferred them in boxes or shopping bags, so…..I couldn’t drop anything off until I put them in a box or recyclable bag——-note that other locations don’t have this issue. Also, I was surprised they didn’t take any of my items as a few had tags and others were slightly used. They were summer items and lots of great quality shoes. The comment I received was they were out of style? which is not true because they were NOT out of style. After seeing the other comments about this location now I understand. Looks like I won’t ever be coming here again.

Brittany M.: Just take your clothes to Goodwill or a local clothes drop. When you first arrive with your clothes to sell, you will drop them off and they will text you a link with the status of your clothes to be assessed, to determine if they want to buy them or not. You'll receive another text when the assessment has been completed and you have 24 hours to pick up your clothes or they will be donated to a local charity. You don't know if they want to buy your clothes or not until you go back to the store. So that's a round trip (potentially) wasted if they don't want to buy your clothes. If they do want to buy your clothes, they'll probably give you next to nothing for your items (In my recent experience between $2-$8 for 1-4 items in good condition). In my recent experience, I went to pick up my items and they were only interested in buying one of the 6 or 7 items I had brought it. I asked the sales associate if they could keep the items they did not want to buy and donate them. She said they couldn't because they already had so many donations. I found this to be...well, some b.s. if I'm being honest. Because if I had not come back to the store within my 24 hour window, they would have been donated to a local charity anyway. Also, I didn't realize there was a limit on clothing donations. Usually the saying is "all donations are appreciated and accepted." Apparently not a Plato's.
Response: Hi Brittany, we get thousands of items to look through just about everyday. We are only taking the teen/young adult trendiest clothes that have been in stores less than 2 years old and are like new. It's all about supply and demand. Our inventory is very over stocked! If we sell a tank for $7 you will get about a third of that. We are a second hand store and teens are looking for value. The reason we don't take your donations is that we just don't have any room to store it before we can give it to a donation site. We had buys wrapped around the cash wrap up to the front door yesterday. Where are we going to put your unwanted clothes? There is a donation center in the back lot of our shopping center so it's not out of your way to donate. Thank you

Lemlem Kidane: Just so you know if you are of other races your stuff won’t even make it to the inspection process. I advice you to not even bother by going to this place. I had brand new stuff with tags on it and guess what they did not even open the bag to see the products . They simply judged me from when I walked I. And returned everything without at least looking at my clothes . If you are a person of color do not waist time on energy. This place is not for us

anna godsey: TERRIBLE!!!! Do not attempt to sell items to this terribly operated location. I traveled 45 minutes to be turned away as they “had an event” and were not properly staffed to accept sales. A week later I called in advance to confirm they were staffed, then drove 45 mins again to be turned away because I brought my items in a plastic bag. Wouldn’t think to tell me about this policy on the phone call before I wasted my time again. They suggested I purchase a container and come back. Laughable. HORRIBLE SERVICE.

Meia Harris: The store claims to buy trendy items for teens and young adults, but I would love to know what is meant by trendy. Even when I was a teenager I thought the clothing selection was low-end, too worn, and most definitely not "on-trend". Now as a 20 something, I decided to revisit with the purpose of consigning my items. Upon walking in the store, the teenagers working there looked miserable. Not a single employee greeted us. I stood there with bags of clothing not sure what to do as I have never consigned here before. For context, I had some clothes in trash bags which I wasn't aware they don't accept, and some in reusable shopping bags which they do accept. Once I asked an employee for assistance she told me, rather annoyed, that I need to go across the street and buy reusable bags or baskets. Her tone and attitude were so extremely off-putting and unprofessional I didn't even want to ask about the clothing I had that was in reusable shopping bags. She said nothing else, and I left. After hearing from others, it seems it was wise to not offer my clothing or waste money on acceptable bags for them to turn away my new high-end and luxury items. Reading the reviews for this store is very telling of the operations here. It seems most potential customers have similar negative experiences to mine. But what is even more embarrassing is the owner's responses to said reviews. All they do is defend their poor business practices and offer excuses. There is no attempt at rectifying the situation- especially in regards to complaints about customer service which most certainly can be addressed. Whoever responds to reviews should take a training course before they reply to reviews again.

Tyisha Daye: The owner replied saying most of my stuff wasn’t teen age appropriate the clothes were my teen age daughters stuff wasn’t name brand yes it was brands like America. Eagle , forever 21 , etc. and still had tags on them you probably didn’t even open the bags steer clear of this Plato closet !

Salme Ruiz: Said they would text when they were done didn't. Only have teen style clothing and would not take anything of certain brands. In store prices were 7 to $16 per piece.

Hypocy: Really overpriced, You can get the same clothes brand new for the same price or even cheaper at a mall. All they want is your money.

L B: 1/5 I understand there was a surge of incoming items recently and a lot of clothes to sort so I didn’t let that affect my experience. That’s nothing the employees could control. They mentioned before we pass the clothes off that they are being super selective, but a majority of the clothes in the store are outdated, well worn, and overall not on trend. It’s a little discouraging to come in to a licensed business that’s practically operated by teenagers and young adults that look less than thrilled to be there and are clearly just trying to make their summer money. Age or reason for working is never an issue anywhere, but if you are striving for customer loyalty it’s nice to have a warm, welcoming, and helpful experience. I brought my clothes in (less than a year old with tags still attached) and got most of them back. I asked if my left over clothes could be donated since I don’t need them filling up my closet/no donation centers close by and the girl said “no, we don’t have time to take your donations” and when my bag ripped, I asked if she wouldn’t mind throwing it away for me. She pointed to the trash can outside in the rain and said “you can throw it away out there.” Absolutely intolerable and unprofessional. Only pros of my experiences so far is the text/email automated check in process, and open fitting rooms. Updated: 6/11 11:56am: I’d say thanks for your comment but your response made no attempt to improve the experience, thus unnecessary. I commend you for taking the time out of your busy day to do so and defend your team/business but excuses can only go so far. Post- COVID times are difficult to navigate, i hope you get the help and support this location so desperately needs.
Response: Yes, we are overwhelmed with the amount of clothing coming into our store the past 30 days. Averaging 100 to 200 bags per day and going through every item takes time and needless to say space to process the high volume. We don't take donations from customers because we don't have space or the time to take it to a donation center. We ask all of our customers to please take back unwanted items. We are not a donation center. I'm sorry your bag ripped and we couldn't help you this morning. The trash can outside the store is under the roof not out in the parking lot. Like most of the businesses in this area, we are struggling for more help. The staff is doing the best they can under the circumstances. Please be patient as we move forward during post covid times.

Psu Liu: I dont remember who recommended this place to me to sell my clothes. They are for teens not adults. They are very selective and they want the trendy styles. I dont know what is trendy for teens but definitely not sth your wear to the office. If you have some classic styles like black coat or high heels, thredup maybe a better choice and they recycle the clothes for you if they dont buy it. This plce makes you wait for two hours and then pick up the rest again. Dont waste your time if you live more than 10 mins away. They wont accept your clothes and you also waste their time. The young employees are very cute btw.
Response: We are a teen, young adult store. I'm sorry that your friend or whomever recommended us to you. We buy on a first come, first serve basis so that we treat every customer the same. Sometimes we receive 20 to 40 containers within an hour. Unfortunately, we can't put anyones items in front of someone else's buy just because they live far away. I'm not sure how you justify a one star review.

2. Plato's Closet

108 reviews
Plato's Closet
Location
5
Prices
5
Quality Product
5
Establishment
5
Customer Service
5

Address: 9688 Liberia Ave, Manassas, VA 20110

Schedule: Opens soon ⋅ 10AM

Telephone: (703) 257-1400

Guy: Used clothing store


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Marley Myers: Honestly, don't waste your gas. I brought in several bins, sorted and folded to make it easy. They said many of the clothes were not the style they were looking for, they didn't even open or look through them. Almost everything in there was basically brand new, mostly forever 21, stitch fix, 7seven jeans, lucky brand. Better then Anything I saw on the rack, and perfectly within their age range. They took a target sweatshirt and one other item from the top of one of the bins and gave me 5 bucks when I returned. The (probably) 16 year old named a long list of reasons why they didn't take much (including some items being stained or torn - which is a joke bc I spent time ensuring only condition clothes in there were still in perfect condition), but I could tell most of it was exactly how I had laid it in there so they clearly did not look through anything. At least the Fairfax location had the decency of telling me they were short staffed and weren't accepting bc they simply wouldn't have time to go through them. Clearly Manassas is the same but still wants to make some sort of #s so they tell you to bring it in, have you wait hours for them to 'look through it' just to lie to you.

Abigail Whitridge: I came in with 3 containers of clothes from Abercrombie and Fitch, Aerie, Nike, Tommy Hilfiger, and American Eagle, and they only accepted 3 things. I would understand if they wanted only brand new items and were super selective, but their entire store is filled with cheap Shein clothes that are falling apart. Not to mention, one of the items they accepted from me was a brand new pair of pants with the tag still on it, and they wanted it for 4% of the price listed on the tag. It was also a little sketchy that they wanted me to immediately agree to the exchange without me seeing what items they had selected first. Thankfully, I asked to see which items they wanted, so I was able to take back the pants they tried to scam me for.

Vicious Love: Terrible place! Good luck getting anything accepted. Brought in 2 bags of nearly brand new clothing & some with still tags on them & they didn’t take a single thing because they’re “picky” with their selection. Yet their store looks like a knockoff/wannabe of Rainbow. Don’t waste your time here.

zee abbasi: They won't accept any of my clothes that are nearly brand new but ive easily seen them selling clothing that is very clearly worn. Shifty store

Chelsea Bartholomew: I brought in a basket of nearly 30 items - none of them were accepted, and took 2 hours to sort through. Brands included: Brand new items from Loft, tags still on, Pacsun, American Eagle, Tobi, H&M. Do not recommend this store - you will have better luck taking to the Goodwill across the street.

Jacob Morris (Taraboza): I brought a huge bin full of nice men's and women's clothes, some brand new with tags, some brand name (such as h&m, tommy Hilfiger, guess, and more), and they passed on all of them with the excuse of them being "stained" and "mature styles"... again most of them were brand new or had only been worn a few times, and they were all in style. nothing in that bin was a "mature style" (everything was purchased and worn by teens) or stained, and I honestly think they just didn't bother to look through them thoroughly. customer service was good though.

Taylor Huffman: Terrible location!! I came in with a bag full of free people clothes sizes s-L, most of which had tags still on it or had never been worn. Other clothes included Zara, Ralph Lauren, Vinyard Vines, North Face all almost new/ with tags! I brought in 40+ clothing items. The 2 girls working went through my clothes in under 4 minutes. They said I didn’t have brands they liked........ I’m not one to care about what people wear but these girls clearly didn’t have the style or the knowledge of clothes to know what good clothes look like. Hire people who have some kind of knowledge that nice clothes aren’t from walmart/ hot topic... terrible service on top of it all. I don’t recommend coming here- the clothes in store reflect the people working! Best part I drove to the Dulles location to donate the same clothes and got all but one item bought! Much classier people with an actual sense of style worth the drive if you want decent clothes!

Youjin Lee: Met the sweetest associate. I had a question and called in, and the staff were so understanding!!
Response: Thank you Youjin for pointing out a positive experience. Our staff are high school and college students, for most this is their first job. I will pass on your message! Everyone needs a compliment!

The Peeping Sprout: I've shopped at this location many times and I've always had GREAT experiences. The staff is always helpful and pleasant and you can find some great work/professional clothing in excellent shape for great prices. I found some great shoes and shirts. I don't have to worry about stains or rips/holes when buying at Plato's and that alone is worth going! Thank you and keep up the great work!
Response: Thanks Peeping Sprout! We appreciate your feedback and look forward to serving you again.

Kiana Wyatt: Very rude workers , the website claims that everything could be accepted but the staff only pick and choose what they want to wear on themselves and what will look cute for them. You could bring in a $100 dollar shoes get 7 bucks for it but then you will see that its sold for $50.
Response: Kiana, we only buy teen and young adult brands that are in great condition and current styles. We never say we will buy everything you bring in. We give you cash for items that we know we can sell. Plato's Closet is not a donation center.

3. Plato's Closet

153 reviews
Plato's Closet
Location
4.6
Prices
4.3
Quality Product
4.6
Establishment
4.8
Customer Service
4.3

Address: 45591 Dulles Eastern Plaza #138, Sterling, VA 20166

Schedule: Closed ⋅ Opens 11AM

Telephone: (703) 421-8470

Guy: Used clothing store


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Anna Cook: I called the store (Monday 12/29/21) and asked if they were accepting clothes today to sell and they said yes they were until 6, so naturally I thought this meant they were accepting clothes. I lugged a box in there around 4:15 and neither of the girls working even bothered to look at me and when I told them I was there to sell, they mumbled “nah we’re not accepting anymore today” in a very sassy way and I told them I had literally just called and gotten a different answer. They continued to refuse to acknowledge that I was standing there at all much less the fact that it was with my hands full. Another employee came over and took my load since I had called earlier, which I really sincerely appreciate! I understand being overloaded, understaffed, and stressed, but being disgustingly rude to your customers is never excusable. Especially considering the fact that I straight up told them I had just called and the response being “yeah still no”, this was absolutely inexcusable behavior. The issue was not even to do with them being unwilling to accept the clothes, but with the way they spoke to me and looked at me/refused to look at me. I fully understand having a bad day, but that was not bad day exhaustion, that was straight up blatant disrespect and attitude that no one should ever receive from customer service. I try to never be short with anyone and it takes a lot to make me mad, but treat me like that and I’m done. 10/10 do not recommended selling to this place. And personally, I would be extremely embarrassed to have employees with that attitude in my store. I also have never written a review in my life before this because nothing has ever made me this upset. I know it won’t make a difference to them but I have been a customer of Plato’s for years and will never step foot in that location again
Response: You are correct. There is no excuse for that type of behavior. I am the owner. My brother died two days before and my family was attending his funeral out of state. This is a case of “ when the cats away”. There is still no excuse for that type of behavior and I apologize for the rudeness of the staff members you encountered. I hope you will give us a chance to work with you again. Please ask for the owner or the GM if you do come by and we will make sure are treated properly.

maryalice ingles: I’ve sold and visited several times and it appears that the service provided is superb and people continue to take their items on a daily. Keep it up ladies … the signage is everywhere….. Front door especially Not your issue if people are not reading the necessary to adapt to newer guidelines in store. Even posted clearly on your website as to which type of container to bag your items. Most organized Plato’s in our area as well as East Coast!!!! Have a great Christmas you all and thank you all for leading your store to success
Response: Thank you for your reply. Customers often don't take the time to write when they have a good experience. We appreciate you.

Selah Boettcher: Had an extremely odd experience trying to sell to Plato’s closet today and it was quite unpleasant. Wasn’t even able to show them the clothes I was going to sell them it was so bad. My husband & I had cleaned out our closets and had lots of new nice clothing we wanted to donate. It was so much we decided to sell at Plato’s since it was all pretty much unworn nice items. I walked in and a older lady with orange wavy hair looks at me and screamed “UH OH, UH OH, UH OH!!!” literally 3 times. I was so confused why she was starting at me screaming and she proceeds to freak out all because I put all my clothes I was going to donate in a big plastic bag. She rudely tells me I need to leave and get a reusable bag in order to sell. I completely understand the rules and get they needed to inform me about their policy. I haven’t sold their in years so of course I’m unsure of the rules anymore. However the way it was handled with her freaking out was extremely unnecessary and to be honest really embarrassing. It’s unfortunate the reviews this place has but I see why. Save yourself a trip and don’t sell items here.
Response: I'm sorry for your unpleasant experience. You met our night manager and she has a unique sense of humor. She likes to joke with the customers and sometimes her humor doesn't hit the spot with some people. She is a kind individual who would not purposely embarrass anyone.

Mo Ebi: I am writing this review to save you guys some time when it comes to shopping/selling at this store. I will start off upon arriving at the store i was greeted by a sales associate she was very friendly and energetic. Its safe to say Customer service was excellent! my reason for visiting this store was to sell clothing. I have two closet's at my house full of clothes and shoes *SHOPAHOLIC* so whenever i come across something i know longer wear i put it in a bin and when the bin is full i take it to platos closet in MANASSAS i have recently relocated to sterling, Virginia and was hesitant about selling with this store due to all the bad reviews however i did not want to make that 30 minute drive to Manassas. Every time i sell with Manassas i am pleased with how many items they buy and the amount i received. Okay so i brought my usual bin to this store as im looking around i notice how empty the store is. (lacking merchandise) so i assumed they would definitely take my items, some with tags and designer shoes. i left and literally 15-20 minutes late i received a text my items were ready im thinking "wow, that's quick" normally it takes Manassas platos closet an hour to go through the merchandise. I go to the store and the sales associate tells me they will on take 2 ITEMS out of the whole bin *im confused* it was a pair of coach espadrilles and a kate spade wallet both excellent condition i only wore the shoes once and the wallet i barely used. They were only giving me 12 dollars!!! yes you heard correctly I've attached the photos of the items. long story short i started going back to Manassas (worth the drive) they buy alot of items and the store has more merchandise so you shop around. Those items this store rejected i took to Manassas and they actually bought some of the items so idk i was not pleased with my visit here. (RESPONSE TO REPLY: I HAVE NOT GIVEN YOUR STORE ANOTHER CHANCE, I ONLY SELL WITH PLATOS CLOSET IN MANASSAS VIRGINIA. Thank you :)
Response: Thank you for your comments. We purchase items based on style, season, brand and inventory levels. It's possible our inventory levels were high when you sold two months ago. I see that you've come back and have been selling at our store more recently. Thank you for giving us another chance. We appreciate customers like you!

Erika Markussen: Went to donate clothes the lady working was super rude and not nice to my mom or me. She had no costumer service at all my sister had the same experience but I wanted to give it a try because I wanted to get some money instead of donating. Will never go here again. Learn how to talk to people correctly. Be nice!

Katie Hickey: TL/DR: Don’t waste your time. I’ve been to several Plato’s Closet locations in multiple states both for selling clothes and looking for clothes to purchase. This was by far the worst experience I’ve ever had. I read the reviews prior to going, but I didn’t heed the warnings that others had posted. First, I arrive with my clothes to sale and I stand at the counter for a while as multiple workers glance in my direction and don’t say anything for a minute or two. Finally, someone helps me and I pull out my ID. At the moment I am having to use my passport as an ID because the DMV is delayed in sending my new license. I have had no issues using my passport as identification anywhere else in the last few months. After all, it is an official form of ID issued by the government. The sales associate sees it and says “no, we need an actual ID” as if somehow my government issued United States passport is not an actual ID? I think if my passport can allow me to get into a bar and board an international flight it should allow me to sell clothes at Plato’s Closet. I have friends who don’t drive and use their passports as their primary form of identification. Their website states that you need an ID, but does not state it must be a drivers license. Eventually they determined they could use my expired temporary paper license from the DMV, but not a passport. Absolutely absurd that my expired paper license somehow holds more weight than my passport. After the ID issue they told me it would take FOUR HOURS to go through my clothes. I’ve sold with Plato’s Closet many times and never have I had it take more than an hour. But I get it, understaffing, etc. so I went on to kill time. I started by browsing around the store but that didn’t last long because the store was a cluttered and disorganized mess. Luckily, there were several stores in the area that I like so I quickly left the store and moved on. Three (luckily not four) hours later I get a typo filled text saying they’ve completed my buy, so I go back to the store and find they’ve decided to buy two items out of probably 50 items total for a whopping $8.88. Another woman was coming in to pick her items up and found out they bought nothing of hers. Overall, massive waste of time and a gross location. I won’t be back.
Response: I'm sorry you had an unpleasant experience at our store. Our inventory input system works on a scan of a driver's license and that is why it was difficult to use your passport as ID. It is a system meant to expedite the process and sometimes fails as it did in your case. From an inventory standpoint, we are in clearance cycle and are clearing inventory to get ready for a spring inventory change. We are purchasing very few items from everyone. I'm sorry the staff did not explain that to you properly. Buying times are long. We have a very limited staff so we tried to reduce the hours and the days we are buying so we can keep up with the amount that is coming into us. We have had to suspend buying this week because we don't want to disappoint our customers even more with our limited staff. We also have very little time to hang the inventory we purchase and to display it properly. We hope this is a temporary situation. Other customers have commented on how organized and easily "shopable "our store is. It is definitely a difficult time in the retail industry, and our business is even more difficult due to the buying process. I'm sorry you were caught up in this problem. Our pledge is to do the very best we can with the staff we have and to give our customers the best service we can under the circumstances.

Sarah Johnson: Unacceptable staff behavior. I am at a loss for words. Disgustingly rude. I had tried to sell clothes and didn’t get any offer for it, which is fine I understand if they didn’t wanna buy the clothes, that’s not the problem. The problem is once I got home I noticed multiple pieces of clothing were missing from the bag. Stealing isn’t acceptable and I wouldn’t recommend anyone waste their time at this unprofessional place. I wish I could leave 0 stars 👎
Response: Ms Johnson. You are a frequent customer and have done business with us often. You would know that we did not "steal" your clothing. It may have gotten mixed up with another customers' and we would have tried to contact that customer so that they could return it to us, and then, to you. You are misrepresenting what actually happened. We process over 300 bags of clothing a day. We would not be in business for over 12 years if we "stole" from our customers. Any clothing that is left overnight is donated to Mobile Hope of Loudoun County.

Haley Shatto: DO NOT spend your time here- they do not respect it. I am a frequent plato's seller in multiple states, and I have never received the lack of respect & care for my time as I did here. I went to plato's closet today to sell my clothes after my spring cleaning. I called ahead to ensure they were taking clothes today, to which they said yes. I asked how long it would be and they told me 1 hour, an hour and a half MAX. I drove 35 minutes, dropped my clothes off at 2:40pm, and asked once again how long it would be- "an hour long, maybe an hour and a half". I told them I lived 40 minutes away which means it would take me that long to drive there and back, so the worker agreed when I said 'I might as well stay in Dulles', and once again states it would be done in 1.5hrs max. 2 hours and 15 minutes later, after walking around platos for 45 minutes waiting politely, I asked her how much longer. She told me that she had sorted my clothes, but the manager who prices them had left and hadn't finished. I told her I work as a nurse and can't come until Friday, so she called her manager. She then told me that I could not leave my clothes in the store, she could not pay me out the stuff the manager had already priced, and I had to take everything home and come back another day. I have now lost 4 hours of my only day off this week due to the fact that I was told it would be one hour, told it would be okay if I stayed around the area, and the manager somehow decided it was okay to leave the (most likely underage) worker alone who had no ability of pricing the items in the middle of the workday. I was told to come back "early in the morning" if I wanted to be paid out, or to try again another day altogether. The customer service I received was appalling. There were plenty of bags there that had not been settled at all, and no one was on site to price the items even though the workers told us we would HAVE to pick up the items before 9pm that night? I am now 4 hours out of time, no money, and no availability to bring back the items. DO NOT GO TO THIS PLATOS.
Response: I apologize for your experience. I believe we have a misunderstanding. We are short staffed and I had a family emergency. I returned shortly 30 minutes after I left. The employee working was in college. We also explained that there were only two of us working when you arrived and it would be APPROXIMATELY an 1 1/2 hours. With many sellers coming in and leaving clothing and other customers purchasing items buy times can get longer. Our average time on Monday was two hours. Some days it can be as long as three or four. Stores throughout our franchise are experiencing the same problem. Our business is very people intensive. So there are very few places you can go to get paid for your used clothing within an hour in the post Covid era. We also tried to make an exception for you and offer you the ability to pick up your items the next day but you refused. We do not offer this service as we do 50-100 buys a day with multiple bags and we have no room behind our small counter to store everyone's items. We are doing everything we can to get more staff. As our staffing issue improves our buy times will do so as well.

sharmeen kashmiree: i usually don’t go out of my way to write a bad review but this place has just about left a bad enough taste in my mouth. I came to this location awhile ago during the holidays- and as i walked in i beeped at the door which i’m assuming was because a retail worker forgot to desensitize the items I bought at tj maxx right next door (which i understand because i also work in retail) but as i walk further into the store and start shopping around, this woman (who i’m assuming is store manager) starts yelling at me across the store asking if i’m the one who beeped and if so i need to bring my bag up to her and leave it with her while i shop…which she spoke to me as if i was a CHILD. When do you ever walk into any kind of store where you have to give up your personal belongings for them to hold onto? not only did it not make sense to me but it was extremely EMBARRASSING considering the store was full of women at the time who all looked just as confused at the situation as me. One woman and her daughter also went out to their way to tell me she’s NOT allowed to do that. Overall weird situation and i just asked for my bag back and left. Didn’t think I would want to come back but decided to give this place another try recently and as i did a middle aged woman came in and beeped at the door- and nobody said a word…they even welcomed her in and told her not to worry about the beeping..so she peacefully shopped around, took her time and left. Not sure if this place is racially biased or just simply picks and chooses who they want to come after based on how they feel that day…just don’t waste your time
Response: Thank you for writing your review. I'm sorry you had a bad experience in our store. I will review our loss prevention procedures with the staff so that what you experienced does not happen again. Please ask for the owner next time you visit with us and I will make sure you are treated with respect.

jaiden carroll: This store is awful, the owner of the store is an absolute asshat and the store is always in shambles. The associates gave me very menacing looks and seemed so judgy. The only person that was nice was one person with curly brown hair and glasses, I’ll go back to them. All of the clothing is outdated and there’s barley any space to shop. I understand during these times we’re all understaffed but there’s no excuse for rude people, especially when you’re the owner of the store.
Response: Jaiden- I'm sorry we were not able to work together more favorably. You encountered two of the owners during your visit. I am the senior owner and did my best to counteract the negativity in the air. I walked into a negative exchange on both sides and tried to neutralize the situation. I explained our process, why we could not accept clothing in trash bags, and I also indicated many of your items appeared to be good quality clothing but not the season we were buying at the time due to our inventory levels. It is a difficult time in retail for both customers and small business owners.

4. Plato's Closet

210 reviews
Plato's Closet
Location
5
Prices
5
Quality Product
5
Establishment
5
Customer Service
5

Address: 30 Mountain Rd, Glen Burnie, MD 21061

Schedule: Opens soon ⋅ 10AM

Telephone: (410) 595-5122

Guy: Used clothing store


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Plato's Closet: what do users think?


Paige Wellington: A great place to thrift shop if your a size smaller than 16-18,which is my size, for clothing. I'm guessing they don't get alot of donations of that size so just a heads up. Selling to them is pointless to me they don't give you a good enough price for brand name items which is probably why the prices and deals are so good. You do better selling your items yourself or donating them and atleast getting a coupon. Shopping is a yes but Selling is no.

Andre White: I once sold some old shoes here years and years ago and honestly I was happy with the experience. Im only here because I was hoping we’d maybe have a website open with in stock clothing but I’m kinda sad to see not yet and more sad to see the recent reviews. Most likely these people who are going on rants are only mad because… their shaggy dingy clothes/shoes to the Yeezy shoe seller which by the way i wouldn’t even pay 100 for which supposedly sold for 235 , 35 above retail valued at 220 for a brand NEW pair on stock x and all the other scared people to post their clothing on google for everyone to see what these working experts are looking at .. wasn’t taken in . If you want to sell something that bad when you know it’s not “GENTLY USED” (1 time) and be mad at the price it’s given? SELL IT YOURSELF, you’re going to a used clothing store meant for buying, not selling . Bring in clothing worth flipping and get adapted 60% of the populations clothing style . No more antiques . It’s clear no one has traded in games at GameStop here EVER ! Go to Facebook marketplace to sell your bad garments . Or take a look at what some high end retail spots sell like Stock X or Farfetch or Ssense especially Ssense cause everyone here needs some .

Charles Yates III: Good buys on second hand clothing. I always find good buys here. They are second hand so make sure to check everything for holes and wear spots. I have seen some damaged items on the racks but they are few and far between.

Kenny BM0RE410: This place is friggin awesome. The one cashier chick was ignorant and when we left we was in a bad Convo about her demeanor but we left with some really great stuff. Got my Jordan 13s all black for a stupid price. Saved about 200 on them shoes . They have everything name brand for thrift prices. I'm not lying. Thats that secret place them people that stay fresh with nice clothes go and save money. My wife took me here now that's the only place I go for anything clothes wise

Melvin Thomas: Went to this location to sell a gently used pair of Yeezy 500’s, they said that the wait would be an hour and they would call when ready to pick up. After 2 hours of waiting (with no phone call) I finally went back to the store to find out they would not take them because of usage and they were done hours ago 🙄. Those same shoes were then sold for $250 on eBay within the next day. It’s VERY clear that these employees do not know what they are doing. Out of the three locations in the area this one is the worst I’ve been to.

Norma Bernardez: So not worth it. I would spare you guys the details. Just know most of the comments are true. They tried to give me $6 for a BEBE brand new dress. Lol !!!!!!! Make sure to go over what they keeping. She tried to hide the dress at the bottom of the bin!!! Sneaky. I took my dress right back. I

L: Had a horrible experience last time I was there. No one greeted me at all or spoke to me. I noticed a lot of clothes were dirty , all the racks were packed so tight, I couldn’t even see or get to half of the clothes. It got even worse when I went to check out. I was standing there at least 5 minutes because the 2 girls behind the counter were in the middle of a conversation... socializing about people they knew, instead of noticing me, the customer When they finally did notice me, the whole time I was checking out (3 minutes tops), the girl was talking to everyone else & couldn’t focus on ringing my two items up & getting me out of there . Bad customer service. Couldn’t even take a few minutes out of there day to be respectful and pleasant while I payed.

Matthew Burger: This store did not even look at my items for consideration as they had them for over 24 hours and most items were still folded in the basket. I was told (as the clerk chuckled) “unfortunately we could only accept one item for $4.90 because the clothes are too formal”. All clothing are shirts and sweaters from Banana Republic and JCrew, so I guess I should take them somewhere else with better fashion sense. I will never return to Plato’s Closet and I don’t recommend this place to anyone.

victoria cowen: I've taken many many bags here over the years. They dont accept anything that they claim they will take. The cashiers they hire are almost always rude. The only good thing is that sometimes they actually have okay stuff but they still mark up prices for things that are obviously overwork, yet they wont take any clothes that look brand new or nice. Someone needs to redo management here and I guarantee they'd be in good business.

Bird Chana: The only good thing is their semi diverse selection of clothing because this place only takes branded clothes. However, this was my first time dropping off clothes and the cashier who explained the process to me seemed like she didn’t know what she was talking about or even doing. She explained to me that I’d get 30% of the retail price- which was fine. After dropping off my clothes, she told me it would take 30 minutes so I figured I’d walk around the store to waste time and when they were done BEFORE 30 minutes. They didn’t even care to notify me when they saw me constantly walking around in the store so I had to ask one of them. All of the young girls working were disengaged and rude honestly. TERRIBLE CUSTOMER SERVICE!!! Provide better customer service for your employees! I will not be going back and would not recommend to anyone who is planning to drop off clothes.

5. Plato's Closet

208 reviews
Plato's Closet
Location
4.3
Prices
4.6
Quality Product
4
Establishment
4.6
Customer Service
4

Address: 13600 Baltimore Ave, Laurel, MD 20707

Schedule: Permanently closed

Guy: Used clothing store


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Plato's Closet: what do users think?


The Cookie Fairy: The employees were not courteous. None of them said hi as I entered the store. The employee who rang me up did not say thank you after processing my purchase. I don't remember the employees under the previous management being impolite. I specifically visited the store because I wanted to use my birthday discount which I received via text. I was told the discount is only valid at the Glen Burnie branch. I asked if they would honor it anyway but they refused. It appears that my number with them got deleted from their system, possibly due to the transfer of ownership.

Emma: Not so great. I’ve been to other Plato’s closets before which are nicer—both in stock/supply as well as staff. I get it—young adults/kids running the store but courteous attitudes should still be maintained to customers.

Tracy Dabbs: Staff is very rude. They open at noon and we were standing out the door and was told by the employee we still have 2 minutes. Ok and we were just standing outside waiting for them to open. The merchandise was all over the place and looked used and dirty. We had 3 bags of name brand clothes and was told we’re not taking any of this. I guess bc I didn’t have SHEIN or fashion nova it wasn’t good enough. Will never go back worst experience. Maybe you should hire a new staff instead of rude attitude people.

Damia Taylor: The whole store has a terrible old fashion sense. I tried to sell some newer looking clothes and the manager herself did not take them. I now know why…her outfit said it all.

ally brownlee: There were mice roaming around the store and when I confronted the manager, she denied it and pretended to not understand what I was saying. Absolutely disgusting store and people.
Response: The store has been closed for over a month. Y’all are so weird.

Evett Tamayo: Drove 45 minutes to come sell my clothing and shoes and was told they weren’t taking clothes past 4pm when on there website it says they take clothes till 6:30pm. Employee was rude and had no skill in customer service.

Shanell H: It’s okay. I found a few good things. I can see why a lot of people gave bad reviews on the staff. They are kids tho so I kind of expected that. Lots of attitude from the moment you walk in the door. I stay pleasant and they try to stay pleasant so I don’t really have an issue with it. The selection of clothes is all over the place which makes me wonder why they didn’t accept a lot of my clothes. It’s basically SHEIN/fashion nova type of quality. If that’s what you’re looking for that’s fine. But you have to search for good stuff. Like I said it’s okay.

Stephanie: I like thrift shopping to save money. This store does charge more than most thrust stores but that's because they're a consignment shop and actually purchase their clothing from people. I sometimes have good luck but I think my being a size 13-15 makes it harder here. I do see a lot of cute things I like, just not usually in my size.

fatima condon: Place has totally switch from back in the day. The clothes are all faded and badly styled. Jewlery and sunglasses are chip n broken. Some purses were in fair condition. It seems sweat clothes (hoodies,workout clothes, t-shirts, etc) are the theme lol (thrift store vibes personally). I couldnt believe the switch in fashion. If i was the franchise owner of this store i get somebody else to run this store correctly that can get this store back up to the community liking. Its a true dissappointment around here. I highly recommend uptown cheapskate in college park, they have way more trendy items and appeal better in our community.

Katerina Lescouflair: Would give 0 stars if I could. They rejected all of my clothes that are worth hundreds of dollars. When I asked why my clothes were rejected, I was told that they are summer clothes and they are not buying summer clothes right now. I said the website says clothes of ALL seasons are accepted. Then, the woman sassily told me that maybe other locations do that but this one only buys by the season. Excuse me, ma'am? So rude and I will take my clothes elsewhere. Never coming here or to ANY Plato's Closet again.

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