Best Nespresso Shops In Washington Near Me

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Moira Butterfield
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1. Nespresso Boutique Bloomingdale's Chevy Chase

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22 reviews
Nespresso Boutique Bloomingdale's Chevy Chase
Location
5
Prices
5
Product Quality
5
Establishment
5
Customer service
5

Address: 5300 Western Avenue, Bloomingdale's, Chevy Chase, MD 20815, United States

Schedule: Closed ⋅ Opens 11AM Thu

Telephone: +1 800-562-1465

Guy: Coffee store


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Nespresso Boutique Bloomingdale's Chevy Chase: what do users think?


Sofia Gawer-Fische: The manager is rude!One of the employees, Diego is great!The coffee is awesome!I prefer to buy online

Lissa Hernandez: I worked with a guy who had red nails with a black flower designer. He was very rude. I stopped into the store because I my shipment was running behind but I don’t think I’ll be returning to the Chevy Chase boutique location again.

Brian Phelps: Great experience!! Chanel helped us understand all the options and was very knowledgeable on all the machines, pods, and accessories! If you want to buy Nespresso, buy it here!

Ralph Alswang: COFFEE HEAVEN This is your place to get educated on all the wonders of Nespresso. Nineeka taught me about all the coffee and sampled multiple choices so I found the taste and quality I wanted in my coffee. We moved onto all the coffee making machines and walked out ready to bring Nespresso home to the family. Manger Daniel runs a great shop and keep a look out for Chanels great smile who is ready to get your Nespresso needs taken care. Spread the word of this location and stop soon for tasting of all the amazing coffee offering. Personal tip splurge for Nespresso Milk Frother!

Vishal Sinha: Good place to try out the Nespresso coffee system - one that is on my wish list. They do also sell all the different varieties of the pods. I have encountered a rude staff member on a few occasions and hence the lower rating - nothing about the coffee though!

Matthew Dolbow: Quite small and a bit sad compared to the Nespresso emporiums abroad, which are very high end. That said, it may be the closest to DC depending on where you are coming from. So if you need a fix and want to try some flavors before ordering, this can be a good option.

CR SB: The staff was extremely helpful!Henry and very sweet lady helped us (I think her name was Mika but I am not to sure). I watched them help other customers before us and the service was consistent every time!

Shane b: So easy and convenient to purchase capsules. Just park in the Bloomingdale's lot, get a validation at Nespresso, get your capsules from a professional and efficient staff. Five stars!

Jim Evans: Standing by front counter and clerks take half dozen customers ahead of me who showed up after me because I wasn't in right line. Not very customer friendly. Rude customers as well.

Jaime Roberto Díaz Palacios: The shop is nice and their variety is great. Their staff is could be more proactive and nicer. I love the brand and the fact that is in Bloomingdales.

2. Nespresso Boutique Pentagon City

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92 reviews
Nespresso Boutique Pentagon City
Location
5
Prices
5
Product Quality
5
Establishment
5
Customer service
5

Address: 1100 S. Hayes St. Space H03A, Arlington, VA 22202, United States

Schedule: Closed ⋅ Opens 11AM Thu

Telephone: +1 800-562-1465

Guy: Coffee store


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K Ward: I visited the store earlier today to buy two sleeves of coffee and of course, left with a more than that. The espresso that I sampled as well as the customer service that I receive underscores why I love this location. I have bought several machines for my family and friends and continue to be thankful for the little things in life. Thanks Michael, Steven, and the two wonderful ladies that were working today (I didn’t get your names) for a wonderful experience.

Sasha B: I had been waiting in line to be helped for a least seven, eight minutes, when a lady walks into the store and goes to a floor associate and gets to cut ahead of me to be assisted first. Not sure how they do things at this store but that struck me as incredibly rude, and I know the associate had seen me standing in line first. Good selection of pods, clean store, but seriously rubbed me the wrong way that there is some unwritten hierarchy of service that I was at the bottom of. I’ll stick with ordering online from now on.

Joseph Kantor: I have used this store on several occasions. The staff has been polite, professional and quite helpful making coffee selections. The manager, Heather, has been extremely helpful and her customer service is excellent; very much appreciated!! Nespresso is our go to coffee now!

Mohamed Muhumed: The Manager working 7/5 was not willing to sell me 2 sleeves as I got there at 7pm. I traveled as fast as I could to make it before 7pm. She had no personal interest or care about my situation. I was just another customer that came too late. The worst part was that there was another customer wondering around inside the store trying to decide what to get. I didn’t get it. It’s not like there was a lineup behind me. It would have taken an extra minute to make my night and I would have been much quicker than the customer already inside trying to decide what to purchase. I work in retail so I know how much of an impact going the extra does for someone. Disappointing.

Emily Weathers: Terrible Customer service I have wasted 4 hours of my life trying to order a new machine. I have never been so disappointed. I placed an order almost a month ago and was told the machine was in stock and I would receive it in 7-10 days. Not only has it not shipped, it’s out of stock with no info on when I will actually receive it. I have called over and over to order a more expensive machine that was “in stock” again but they won’t refund my first order. I have been told twice that I will receive a call back by a supervisor to “fix” this situation. Never received any calls. I never leave bad reviews but I am so disgusted by this entire situation. By the way, this purchase was to replace a machine I bought 1 and a half years ago....another failed purchase with a nespresso. Buyers beware

Anthony Zevallos: Me and my husband went browsing for a lovely Nespresso and was greeted so nicely . The sales associate Erica went above and beyond in explaining every machine and every feature even went above and explained each flavor to us. That alone sold us . So thank you to the pentagon city team and a huge thank you to Erica . Would 100% come back again !!

David S: Very friendly service and COVID-safe. As a new Nespresso member, they had a great deal of buy 10 and get 3 sleeves for free! ☕️☕️☕️

Lion King: The service is very nice! People are polite!

Elizabeth Cestrone: I had an issue with a promo, and the manager (Heather) was so helpful! They clearly had some pretty stringent COVID protocols in place, as well, which was so nice to see. This location is great!

Michael Anderson: Saray was super awesome! She was extremely patient and helpful to my wife and I who are trying to get into the Nespresso game. They are accommodating. You can taste before you buy. They are well versed and informative on all machines within the store.

3. Nespresso Boutique Bethesda

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49 reviews
Nespresso Boutique Bethesda
Location
5
Prices
5
Product Quality
5
Establishment
5
Customer service
5

Address: 7101 Democracy Blvd #2506, Bethesda, MD 20817, United States

Schedule: Closed ⋅ Opens 10AM Thu

Telephone: +1 800-562-1465

Guy: Coffee store


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Greg Fotiades: Would be 0 if possible. Employee complained in an annoyed voice because I was on the wrong side of some unmarked area looking at the machines on display while he was helping somebody else. That's BS. Won't come back to this store to buy pods, that's for sure. Garbage service to treat waiting customers with hostility.

Tamika Fraser: The Manager Andrew is very rude and a liar. He won’t honor any of the promos and make up rules as they go. Had an awful expletive at this store. Which sucks because there are limited stores. Poor customer service.

Joe P: Came in last Christmas to buy a machine. Knew nothing. Got me setup with an awesome machine and helped me pick coffee out. Always great customer service with advice about new flavors. Usually offer samples in store but I think that’s on hold because of covid. Great team!! Keep doing what you’re doing!

Vanessa Lopez: Awful service, the lady who helped us rushed us and seemed so unhappy to be there. she threw our purchase into a gap bag and I said absolutely not, I would prefer two small bags. Awful service

Lesly Hernandez: Second time my husband has stopped by to get me products and he walks in and NEVER gets attended immediately. He waited 10 minutes to someone to help him. While other people were walking in and getting attended quickly.

Ali Y: I wish I can say I had a good experience, but honestly it was unacceptable. I have been contemplating getting a nespresso machine for quite some time and wanted to try out the pods, so I walked in. There were 3 employees and only 1 other customer in the store. There was no line, no signs, or anything leading me to believe I would need to wait outside. When I walked in an employee told me there was a line and I needed to wait. I quickly apologized and walked out. I understand the times and would never blatantly ignore a line. When I walked out there was no one waiting inside or outside, so I was very confused. I really wanted to try the coffee, so I went back in. When I went in to explain my confusion and tell the employee there was no line, she said, and I quote “if I said there’s a line then there’s a line. Go wait outside.” I said “ma’am I’m sorry but I don’t see anyone waiting and I really want to try nespresso.” She said “Don’t tell me I’m wrong in my store. It’s time to go, get out of my store.” She kicked me out. She was so rude, and it was unimaginable to be treated that way. I understand waiting in a line, but I genuinely didn’t see anyone and was just confused. I would never go back simply for how mistreated I was. It’s a shame to lose a customer that way.

Kelsey Feeheley: Finally bit the bullet and became Nespresso owners a year ago. We haven't turned back since. Adore our machine, and coming to this location to sample the newest flavors is always fun. The store has many long term employees that we've gotten to know from our many visits. Great location and experience. Be sure to get a free recycling bag to either mail or return your used capsules to the store!

Sara Sichel: The hospitality of this store really is the highlight of the mall. The sales reps are friendly, smiling, and helpful in introducing me to the coffee world. They generously offered me a cup of coffee and were very knowledgeable about the coffee making process and the plethora of flavors. Dani, in particular, is a lovely, personable, and intelligent employee, who at no time pushed any sales pitch. I would stop by more often, but I don’t want to take advantage of their generosity. Visit Nespresso, and say hi to Dani.

Parham Feiz: Too bad customer service was terrible, guy behind the counter thought we could not afford the Nespresso or something (Hispanic with glasses). When I asked a question about the pumpkin flavor he went directly to “you mean you wanna know the price?” Not only was I offended by that, even after ringing us up for $97.00 worth of Nespresso he was still rude. Terrible customer service, will just order online now.

Al Dalrymple: I love this store!!!! Everyone is so friendly and they remember me and my friend every time we go. They always tell me about the new coffees and I have such genuine conversations with the staff every time i go. You guys are the best 💗💗

4. Nespresso Boutique Tysons Corner Center

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187 reviews
Nespresso Boutique Tysons Corner Center
Location
5
Prices
5
Product Quality
5
Establishment
5
Customer service
5

Address: 7932 Tysons Corner Center, Tysons, VA 22102, United States

Schedule: Closed ⋅ Opens 10AM Thu

Telephone: +1 800-562-1465

Guy: Coffee store


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Lee Cox: We love visiting Tysons. Previously we had ordered our Nespresso sleeves online. They took quite a long time as their orders were backed up. Since the first experience, we have found the boutique a more convenient option. The workers are very helpful and informative. Each customer gets their turn and full attention once its their turn. Its a very nice experience. They answer any questions, advise on options, they use the same account as online, so welcome gifts, etc are available. They will even brew samples in the store. The store layout is so appealing and sophisticated. 100% recommend to anyone, especially new users.

evry1loveronica: The staff in store are all very nice and have very good vibe. But kudos to Sarah! She was so nice and friendly and professional! We came to the store right before closing time, I could tell everyone’s had a long day. But Sarah still mustered all her energy and gave us a full introduction of the machines and answered all of my questions so patiently and thoroughly, explained to us our recycle works, and she registered us a new account too. We didn’t even get our machine there (we got from Amazon) , we only went to the store for questions, but Sarah still made us feel so welcome. That’s the image you wanna have for your company.

Tim s: I love this place, but I *am* biased. 3 Nespresso machines in my house, office and camper, so..Staff is very knowledgeable on the different blends and profiles and can pretty accurately guide you on the new pids and flavors.

Hesham Mabrouk: I’ve been a Nespresso customer for 6 years, and own 3 machines across home and work. I’ve always had very iffy interactions at the Tyson’s Nespresso boutique, ranging from very slow service to bizarre scenarios like a salesperson not allowing a friend of mine to purchase pods without tasting them first (like I said…bizarre). Last week, I was walking by the boutique and asked the lady standing at the podium inside the entrance for some recycling bags. She gave me two and when I asked for a third, she said no. I purchase hundreds of dollars of pods a month as our office machine is heavily used and I could not believe the strange response to asking for a recycling bag, but it’s par for the course for this location. Needless to say, avoid the hassle and unpredictable service, and just order your pods online (just don’t forget to add the recycling bag to your online order…).

Milos Antic: Customer service terible!!!! I am a person that doesn't drink coffee and i know nothing about coffee. But, i got a list from my wife how many of which flavors to buy. Simple list, 5 boxes of one flavor, 2 of the other. That list I showed to the cashier. I got everything packed in the bag, I paid and left. Once I got home I found out that I got totally wrong flavors. Cashier literally sold me whater he wanted, probably because he knew I'll not figure out while I am in the store....

Frank M.: We were in the Tyson's Corner mall Nespresso boutique around 4:00-4:30pm today and told the greeter we had a pod coupon and were there for pods. We approached the sample counter in the store to look at the pods available and pick out one to try before buying. At least 5 minutes went by without anyone approaching to assist us. Meanwhile there were three young female sales people huddled together near the front of the store chatting with each other and ignoring us. We walked out without purchasing.

John Benkovic: Extremely poor customer service. It's as if they felt they were better than me...very odd. Didn't want to talk to me and mumbled when they did. Could not understand this as I had just picked up an order of $75 and was there willing to spend more money...Nescafe maybe the way to go from here on out, and if I have another experience like that it definitely will be.

Ro A: Excellent customer service. The staff were very patient, explained everything very well as I was a new customer. Will return to the store. Liked that they give you a sample of a coffee choice.

Anders Warga: They’re always pleasant, generally helpful and accommodating at Nespresso shop in Tyson’s Corner Mall. Very short line today, ~2 minute wait. On previous visit, nice lady behind the counter repaired a hardware glitch in my Nespresso machine. Like the product. Like the shop. Recommended.

richard colato: Great experience . . . The manager was great but what an amazing crew of people working there I was help by Derek and Another Gentleman (dont remember his name) white American both very polite and helpful with my wife and I. This made my day after having a bad morning they made my day. Thank you and I will be coming back again.

5. Nespresso Boutique

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43 reviews
Nespresso Boutique
Location
4.2
Prices
4.4
Product Quality
4.7
Establishment
5
Customer service
5

Address: 1000 3rd Ave 8th Floor, New York, NY 10022, United States

Schedule: Closed ⋅ Opens 11AM Thu

Telephone: +1 800-562-1465

Guy: Coffee store


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Samuel S: Came here simply just to pick up more Nespresso pods. The staff was extremely friendly and helpful in suggesting their new flavors and deals that they currently had going on. They also let me and the people I was with try as many different flavors of the coffee that we wanted. Overall if you don't wanna go all the way downtown or wait to have your Nespresso pods shipped, just take a trip to the boutique at Bloomingdales and you will def find what you need.

Darryl Scott: Very friendly, knowledgeable and professional staff. The area is cute and neatly arranged. As you walk toward customer service, you're seeing array of colorful Nespresso coffees packages. They also have an area where you can taste test. Very impressive location on the 1st floor.

joisa hidalgo: Gant\Grant was very helpful, he helped my husband to set up 2 machines. Was very nice and open to help!

Melinda Elledge: I can't say enough good things about Clary's. The minute you walk into the charming diner, you're immediately swept away into the quaint, homey atmosphere of knowing you're around people who want you to have a nice dining experience. The wait staff is beyond friendly, helpful, and sweet as their tea. Good, down-home Southern charm and hospitality.

Laura McBride: Ok this place was incredible. The cheese danish and sticky pecan roll was the best ever! We ate here a few times and the best was the cinnamon apple cheese omelet. I was not sure about it but I was surprised at how great it was! Great breakfast for a great price.

Penny S. Clarkson: We stopped here for coffee and refreshments. The chocolate milk shake is great. We also shared a giant jumbo eclair. The place is casual but very friendly. Also heard somewhere that has been here for over 100 years

Julia H: I scarcely leave reviews anywhere, but my experience at this store was worth the effort. Today, I decided it'd be nice to visit my first Nespresso store before my machine comes in on Friday. I expected to buy a few boxes of pods that I thought might suit me and run out. To my pleasant surprise, a 10min planned trip turned into a 45min adventure of tutorials and delightful tastings. Amelia (perhaps Emilia, I'm unsure of the spelling, my apologies) was one of the best representatives I've ever had in the history of any shopping experience. She was informative, kind and charismatic. Her colleagues seemed equally as kind. I walked out of the store feeling confident that every dollar was justified. If you love coffee, I highly recommend taking a trip to this store. You certainly won't regret it! With all of that being said, I will also be calling corporate to commend the staff at this store to make sure my experience is heard beyond Google.

Wayne Levinson: I love the Nespresso boutique. Make sure you try all the flavors. Many times they will tell you that they are only sampling a certain selection but if you express interest in a certain machine they will let you try out as many different pods as you like. Don't forget to fold the crema

Greg: Actually want to review Nespresso's customer service via phone. I had an issue with a Nespresso order due to the delivery service - CDL Last Mile. While customer service at the shipper was NOT helpful, the Nespresso customer service agent was very helpful. First, she allowed me to note in my account that I did not want any further orders sent through CDL. Second she helped me reorder and place that order through UPS. I appreciate customer service that addresses problems! Thank you.

Xhuljana Kuka: Grant was great!!! Amazing service I love nespreso ❤️

6. Nespresso Boutique SoHo

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403 reviews
Nespresso Boutique SoHo
Location
4.4
Prices
4
Product Quality
5
Establishment
5
Customer service
4.1

Address: 92 Prince St, New York, NY 10012, United States

Schedule: Closed ⋅ Opens 10AM Thu

Telephone: +1 800-562-1465

Guy: Coffee store


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Jen Smith: It was just an overall nice experience coming here. Beautiful aesthetics, nice staff, and they even were offering a free shot of espresso at the time. Also what was nice about this coffee place in comparison to others is that, “fun fact” many places put the same amount of coffee/espresso in a medium and large, but here they actually do give you more coffee/espresso in a large.

Marina Dmitrieva: Service usually nice but this time testing bar was closed. I tried to ask if I can get some samples with new flavours. Answer was sharp “no, what would you like to buy?” I’m a loyal customer for a few years and always buying a lot. In other locations service was much nicer, at least I was getting full explanation about taste of the flavor and nice friendly conversation.

Priya: This place is nice. The day i went was little busy. But they closed the cafe bar. I got some coffee machines, frother and their cups.

Alejandro Farias: Always a great experience while visiting this store. Staff is super friendly and we love the gifts we get every time we make a large purchase

Boss: Never again. First time and last time. The line was extremely long to check out. The staff was rude. Probably because they are short staffed? I asked about the different flavors, wanted to learn about some different flavors for my guests that have completely different tastes from me, but was getting nowhere. Will go to another store next time. Skip this location.

Gloria Espinoza: Okay 1 had to take it down 1 star because of the times on Google compared to the store hours were not accurate and I added the time change suggestion, and 2, when I asked if they had samples like I receive when I place an online order felt like the clerk was upset I asked for that and a recycle bag… overall the experience was good, not great. But they had the Hawaiian pods and a few others not available on the site. So that’s why I’ll keep it at 4. Regardless I’ll be back, because coffee.

Galyna Shulimova: If you want to try something new - you are welcome! A lot of choices of different coffee. I choose Mexican one and I wasn't being happy. Next time I will try something different. ;) They don't have a cafe - just coffee to go.

Review Master: Store location is great, sometime they offer promotions to purchasing of coffee pots and equipment that is not available on website.

Procopio Real Estate: Best coffee around. We have two of the machines in our office to keep our realtors fueled up and ready to go. Love that the pods are recyclable. Great selection of flavors for everyone's tastes.

M K: Beautiful store, i like coming here, it’s usually a good experience, but sometimes the staff is not the nicest :)that’s my only complain. They usually have an espresso served on a s’mores cone which is pricey but it’s awesome, this time they didn’t have it, so i tried the australian summer special, was decent.

7. Nespresso Boutique Paramus

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174 reviews
Nespresso Boutique Paramus
Location
4.1
Prices
4.5
Product Quality
4.2
Establishment
4.8
Customer service
4.6

Address: 1 Garden State Plaza Blvd Suite 2109, Paramus, NJ 07652, United States

Schedule: Closed ⋅ Opens 10AM Thu

Telephone: +1 800-562-1465

Guy: Coffee store


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k v.: DO NOT VISIT THIS LOCATION! My Husband and Niece went to get me a new Machine and they were in their Pajama's since they did not want me to know they went out to get me something NO ONE BOTHERED ASKING THEM IF THEY NEED HELP! meanwhile, other people who comes in are being helped and talked to nicely. Great costumer service should be given to EVERYONE! not just for those who looks like they have money to buy. the machine they gave us also was open and by the way is broken after 5 times of using it. Called costumer service and they also did not even help! POOR COSTUMER SERVICE IN STORE AND VIA PHONE with costumer service.

Victoria S.: I was under the impression that I already posted, but I had a great experience. Top of the line service, free samples... i actually ended up going back for more pods and finally treated myself to the glasses I've been eyeing up for ages. No regrets 😊

N Bach: Super professional stuff . MariaLeila boutique specialist, helped with discaling my Nespresso coffee machine . Would suggest to Nespresso machine owners use the boutique on 1 Garden state plaza ,Paramus NJ as often as possible.

Sal: Went on a Tuesday afternoon. Waited in like for maybe 5 minutes. The store is super clean and very spacious. The staff can be a little more friendly like they are at other locations. This location had some very hard to find flavors that are no longer produced.

Nadya Karmali: Busy, good service more free samples needed for the $s I paid yummy!

JJ M: Good attitude. Store staff Gerald was super friendly and informative. We didn’t buy anything but still had a pleasant experience. This is the way to do business.

J. SoRia: Always a pleasure to shopping there try a coffee ☕ and get promotions.

Mila Alizier: the worst store, they have very unprofessional people, the store looks like a place for communication. Staff are so slow , I can't take the order quickly, make a payment forever, my card is blocked or inserted into the cashier and went to collect the order, and it beeps to the whole store. a check is printed in different cash registers running around the shops and looking at whose check was printed. the line are so long that they go beyond the of the store, but this does not bother any worker they serve people for 20 minutes, they also need to communicate and understand how the checkout works.

Antonella Passaro: I recently bought an espresso machine last month and me and my husband are addicted the store is like crack! LOL we save so much money making coffee at home instead of going to Starbucks twice a day.Just be careful because the caffeine intake is very high when I drink more than 3 cups my hands or Shake and I will get heart populations.

Zarahi J: Our first visit (1-4-19) ever, we were so excited to get pods. We didn't know how everything worked since it's our first time so of course we had questions on different types of flavors & functions of our machine. The older Indian lady helping us was just plain rude & in a hurry to get done with us (the store was empty when we got there). When we came in we didn't see the tasting area. So my husband was like why didn't you tell us there was a tasting area so we could've of sample before we made the purchase. She looked at us & said "well, it says it right there." I looked away because I was close to really put her in her place but when I looked at my husband face I knew I had to calm him down. If the customers tell you that it's their first time why not offer that service to them even if it "says it right there" Since we had already purchase some sleeves we decided to try one of the flavors to make sure we liked it. She seen us go to the tasting area she didn't even bother assist us. A young African American man helped us & managed to answer many of our questions that were huffed & puffed at. He made the rest of the visit end in a better note.

8. Nespresso Boutique Boston

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328 reviews
Nespresso Boutique Boston
Location
4.7
Prices
5
Product Quality
4.8
Establishment
4.6
Customer service
4.6

Address: 800 Boylston St space 149, Boston, MA 02199, United States

Schedule: Closed ⋅ Opens 11AM Thu

Telephone: +1 800-562-1465

Guy: Coffee store


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Mark Anderson: This place is and was fantastic!! Nour spent more time helping me find the right coffee and combos for me and the family. She also gave me the information on all the different machines and how they worked, to make sure we had the right one!! The service was amazingly awesome!! Thank you Nour!!!

Promeet Ganguly: Do not order any coffee PODS online. If you cannot drive to their physical stores then you are better off not buying their product. I placed an order for the Coffee PODs on Nespresso website (see order proof).To my surprise no coffee pods never came for 10 days, nor was i notified that there is a delay in shipment. Upon contacting customer support chat service (see image1) i was told they do not know when the coffee PODS will be shipped, but acknowledge an issue with the shipping carrier. They offered to cancel my order and create a new one, which i declined as I did not want to repeat the same experiment and expect a different result. I asked the customer rep how can I return the machine as its pointless to have a coffee machine without a supply of coffee PODs, to which customer support agreed and generated a label (See image3). When i posted my complaint on Twitter with Nespresso handle i was told i cannot return my machine as its more than 30 days. The Nespresso organization clearly does not a relaible order shipment platform, nor is it proactively monitoring orders that are delayed and it does not care whether customers are left holding a machine that cannot produce coffee.

Je Ko: The boutique in Boston is not bad. So giving one star above the worst possible one I can give. We bought silver Virtuo Plus. It broke in two weeks. And yes, we went everything by the manual to try fix and clean, and it just wouldn’t work. There is a ton of reviews talking about Virtuo Plus but we thought THOSE people just had bad luck. Nope. It’s the machine. This is how we know. We used the warrantee and on the first run, they sent us an empty box. We thought it was for us to send in our machine, but wait.. we already sent it in. We confirmed that it was their mistake to send us the empty box. Second, they sent in a black Virtuo Plus that clearly has been used and also not working. Sent it back and received another black Virtuo Plus that has coffee stain. I am not paranoid and I don’t think we are a target of some conspiracy. The conclusion is that this seems to be a pattern. I believe the company is catching up to what they’re making is unusable and they’re not making it anymore - hence not able to send us the new one. Store is fine, the workers are fine, just avoid buying Virtuo Plus.

Taylor Savas: Aric!!! This place is great, Aric (hope I’m spelling that correctly) is such a gem! Thanks for all your help Aric, so positive and kind! Best part of my Sunday was the nespresso store. They are super attentive to detail and knowledgeable, 10 stars.

Amy Dank: Nuar was like seeing an old friend!!!! She really listened and gave me the perfect attention that I needed!!!! I’d come back just for her!!!!

Cam Stewart: Save time and headache, just order online. Completely backwards process for buying in store. Waited in line for over an hour, line wasn’t even very long, they just take forever to serve each customer. Doing coffee tastings for people while at the register, just taking their sweet time, absolutely no regard for anyone waiting in line. They need a separate station for people doing tastings and browsing coffees before they actually get in line at the register, like 99% of retail stores have done for all of time. When we got to the front of the line, we already had the products we needed in hand (2 sleeves of pods), just tried to check out quick and easy, and the cashier kept pushing us to buy 10+ sleeves and try a tasting and push extra seasonal products. Had to say 4 different times “no thanks, just need these”. Way too extra. EDIT: not ultimately a big deal, but a little cherry on top was charging us for a bag when we didn’t take one/need one/ask for one

james farnsworth: I went here only because I absolutely had to, the employee working the counter was both rude and unhelpful. If this wasn't for a Xmas gift I would have just walked out of the store. This store is in serious need of better help.

Jay Valentine: Came to load up for the weekend because my family is visiting from out of town and they're huge coffee drinkers!! What a great this store this is! The store is nice and clean, they even have a barista bar for you to order Nespresso drinks! Very easily accessible by train so it makes stopping by easy peasy!!

Eddie F: My wife and I love coming here! Everyone is so nice, so helpful, and very informative. We come once a week, usually Monday's, and it's always a pleasure! Keep up the great work Nespresso Copley!

rajiv tinaikar: Good place for coffee and nespresso pods.should open in other cities too