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1. Capitol Hill Outfitters
Address: 1504 Pennsylvania Ave. SE, Washington, DC 20003
Telephone: (202) 503-4652
Business type: Outdoor sports store
Web page: http://www.capitolhilloutfitters.com/
Near Capitol Hill Outfitters:
- a 45 meters away paint shops in: McCormick Paints
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Capitol Hill Outfitters: what do users think?
Stephen Keil: I was so happy to find Capitol Hill Outfitters. I needed an additional set of pack, water bladder, sleeping bag, and sleeping pad for an overnight backpacking trip with my two brothers, and Capitol Hill Outfitters came in clutch. Tim was able to accommodate me for an earlier pickup on Thursday morning, which I appreciated greatly since I was on work travel, and drop off was seamless. Parking was easy to find right out front for both pickup and drop off. Total cost was $95, which thought was fair for solid and clean rentals. Gear was in good shape and my brother had an absolute blast exploring WV. Thanks Cap Hill Outfitters!
Nathan Zeller: So let me start off by saying that my friends and I have little to no experience camping. We had no idea what we were getting ourselves into… We booked tickets for the Penn State - Michigan game in Happy Valley and didn't book an Airbnb in time. So we were left to pay $500/night for an Airbnb/hotel or we could go camping. We chose the later. Well then we needed gear. We stumbled upon Capitol Hill Outfitters online and booked some gear. When I went to pick it up I had no idea what to expect. I was immediately put to ease by KC. She is amazing and helped us get everything we needed. Without KC, we would have been in some trouble. If you have any questions seriously just ask. She will help you find exactly what you need. We ended up having a great time! The only thing that would have made the weekend better would have been a Penn State Win!
Response: Glad we could help get you to the game!
Gabrielle Alper: After a recent move down to the DMV, I was looking for a spot to rent gear and get some advice on where to go winter hiking. Tim from Capitol Hill Outfitters was stellar in assisting me in recommending hikes and access points for snow showing and hiking areas and hooking me up with the equipment I needed. I am so grateful to have a local gear rental place because when living in an apartment, it’s so annoying to own to gear with limited space. This makes activities like camping and snow shoeing more accessible to people like me and I really appreciate that! The rental pickup/return window is super convenient as well, which made everything stress free. I will definitely be returning and will seek out Tim for advice again!
Response: Glad we could help!!
Megna Sundar: Made a pretty last minute decision to go camping over a weekend. Was unsure if I'd be able to do the trip considering I didn't own camping gear and didn't have much time but stumbled on Capital Hill Outfitters and so glad I did! They were prompt with their responses, flexible and quickly put my list of items together all of which were clean and in great condition. I would highly recommend!
Gmail - Catherine St. Clair: Tim and his team were instrumental in helping take our first-ever backpacking trip as a family (including two kids, ages 8 and 4). Capitol Hill Outfitters has a great selection of well-curated and high-quality gear, and the expertise as to what to choose and what might be needed were invaluable. We will cherish our memories of traipsing through the forest and camping under the stars with our kids, and we would not have been able to pull it off without Capitol Hill Outfitters. Highly recommend for any outdoor gear/supply needs in the DC area!!!
Response: Thanks Catherine! We love helping families find new ways to explore!
Bridget W.: While I was thrilled to rent gear from a local place rather than somewhere like REI, this was missing some of the perks of a larger company. Pick up and drop off hours are very limited and the process may be slow if there are others there. I had only one tent to drop off and it took almost an hour because every person in front of me had to take all their items out for inspection. They staff member there was clearly stressed but was also slightly rude when interacting with customers who didn’t follow her instructions perfectly which made for a stressful experience. Seems like it might be time to hire additional hands to help with the gear pick up and drop off. Tent was good quality and prices reasonable.
Response: Hi Bridget, thank you for the feedback. This was an unusually busy weekend of orders. We extended our return window by 1 hour to try to space people out more, but have found that most people come toward the end of the period no matter what. We used to do 8 to 10 pm, for example, with most people coming closer to 10 pm. We'll think through some process improvements especially for smaller orders.
Leah Kaplan: Capitol Hill Outfitters made it easy to rent high quality gear in a convenient and affordable manner. I really appreciated being able to rent just the gear I need rather than having to spend a lot of money on gear that I might use infrequently. I definitely plan to use them again for future outdoors trips!
Response: Thanks Leah, glad to be a part of your future plans!
Deidre Charles: I rented a backpack for a hiking trip in Arizona. I planned to rent from REI but the local store did not offer this service. I came across Capitol Hill Outfitters and had the best experience. They answered my questions and tailored my needs to the right equipment. I was given a thorough run down on how to wear and care for the back pack. The Capitol Hill Outfitters team was awesome!
Response: Thanks Deidre!
Nicolas Bernal: My girlfriend and I planned a weekend camping trip to a Virginia state park to get away from the city. We made a reservation through the website, which was difficult to navigate. Thankfully, Tim followed up soon after to confirm the details of the reservation. When we arrived for our pickup appointment we found out that the package was not fully ready and we had to wait awhile. The equipment was in pristine condition and helped us have a great trip. Unfortunately, when it came time to return the equipment we ran into some issues. Since it had rained all weekend some of the equipment was still damp, even after we had cleaned it. The business charged us $48 for not perfectly drying the equipment. This seemed a bit excessive given our effort to return the equipment as we received it. Great products, but lacking in customer service. Over and out!
David Kief: Looking for camping gear to rent for my family including two small kids for a first time camping experience. Website was easy to use and Tim followed up to make sure we had everything we needed. They made it really easy to get outdoors. Shoutout to KC for going through all the details and assistance getting me and the gear home!
2. REI Co-op
Address: 201 M St NE, Washington, DC 20002
Schedule: Closes soon ⋅ 9PM ⋅ Opens 10AM Thu
Telephone: (202) 543-2040
Business type: Camping store
Web page: https://www.rei.com/stores/washington-dc
Near REI Co-op:
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REI Co-op: what do users think?
Michael Brown: As a company, REI should not inflict their political beliefs onto customers. That said, they carry good gear and this particular location is fantastic. Every time I have come here they have exactly what I need. The staff are friendly and helpful and generally knowledgeable. I don’t know who makes REI branded clothes and gear, but they do a good job.
Mike R: I like this store for so many reasons. First: they have excellent customer service. Today I walked in with my bike to get my flat tire fixed. A woman approached me and signed me in. Then a man walked up to me and asked if I would like to him to park my bike. I was appalled by this gesture. Second: This establishment has everything here. I mean like… leave that bike area if you want to. You will be buying anything from energy gel to underwear. Third: conveniently located right beside the metro.
Anne Probst: Thank you Jeremy in cycling for taking care of my bike I commute on. Haley assisted and was down to earth and happy. High five to Micah in footwear who helped me find a size in a scarpa I haven’t been able to find in stores in 4 years. He’s super knowledgeable and was connecting with all the customers. Thank you REI DC!
Patrick F.: The 2 stars is not for the products, it's for the lack of service. Lord forbid you need some help. I waited forever even after pushing this button (photo) and a guy that was helping someone else acknowledged they heard me and would be coming. Still waiting as I type this. FYI, I have purched thousands from this store....sigh!!
Louisa Buatti: I visited REI for the first time since the pandemic began. My pick up of an online order went very smoothly. Every staff person I encountered was friendly and helpful--they all offered to direct me to the customer service/pick up area. I was in and out of the store in a flash.
Andrea Wu: I came here to pick up my shoes that I ordered online, and after trying them out in nature, they were too big so I came back to return and get new ones. The staff helping me was very helpful, bringing me different shoes for me to try on. I finally got a pair that fit properly, and checkout was pretty speedy too. Parking on the street might be a bit tough, but it's not too bad!
H Gill: Great store! love REI… but checking out here is always a 15 min wait. The checkout line moves at a snail’s pace, and the managers/supervisors don’t seem to care. I’ve seen customers put items down and leave out of frustration.
Rebecca Tolbert: Generally a good store, but the parking situation is currently very weird. You park in the parking deck and then have to walk all the way around a whole city block because they have blocked off the elevator and stairs. So, you drive into the parking deck and then have this surprise journey ahead of you, through a sketchy alley and everything. Just wanted to give other customers a heads up!
Ben Layton: Bike shop effectively closes at 6:30, not 7:00, since you have to get on a wait-list to get the bike checked in and the wait-list closes at 6:30. Called in advance and told them when I'd get there and they didn't mention that, so came all the way here for nothing. Turnaround on basic repairs also 9-10 days rn, which is honestly nuts.
R: Oddly enough they aren’t dog friendly yet I saw a pitbull walking around without a service vest. The area around is horrendous, good luck finding a parking spot. Really disappointed that REIs aren’t dog friendly yet their competitors REI and Bass Pro is.
3. Arc’teryx Washington DC Brand Store
Address: 1099 H St NW, Washington, DC 20001
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (202) 589-0462
Business type: Outdoor clothing and equipment shop
Web page: http://stores.arcteryx.com/washingtondc
Near Arc’teryx Washington DC Brand Store:
- a 9 meters away complete car wash: Eco Car Wash at CityCenterDC
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Arc’teryx Washington DC Brand Store: what do users think?
ze yu ding: The service is nice but be careful about the price they charge. I just purchased a Beta Jacket today, MSRP is $350, with sales tax the price should be around $371. However, the store charged me $424. They told me this only happened today (I believe them), but please just double check the price when you still in the store, otherwise you may need to spend another 1 hour of your day to drive to the store to get the money back, just like me.
Derek: Great customer service! They stock a number of items from their current line but not the full range.
Fox Owl: This location has taken Covid paranoia way too far. They seem more interested in Covid then helping customers planning to spend thousands of dollars. I was wearing a mask and well dressed and before they even welcomed me to the store I was hit with Covid requirements. I just turned around and left.
J. Sage Raindancer: Awesome Arc'teryx! Great store with amazing folks running the show. They also have had some pretty awesome in store events as well, hopefully with more in the future.
Patrick F.: Return policy sucks. I bought a jacket with sleeves 2 inches too long. When I tried to bring it back they would not take it because it was "worn". They would not even issue me a store credit. I let them know I shop here a lot and was told "sorry". Someone needs to teach this company real customer service. (Hello Nordstrom!) So: nice products, poor fit, poor customer service, and pricey. Shoppers may want to consider another brand like Columbia.
Joseph Althouse: Great assortment of products. Friendly, helpful customer service.
Christian McQuay: Wow, what a great experience! Excellent customer service. This is a great brand. Thank you taking for taking the covid pandemic seriously.
Huiju Han: The staff was extremely nice and friendly. Never pushy and even offered recommendations to other brands of similar products. I stopped by a couple times to pick up some items for a ski trip, and both times were provided with excellent customer service.
Becca Macchio: Entered the store to shop for an upcoming trip to the Himalaya’s. The women who approached me to help, awkwardly backed away from me every time I tried to speak with her as if I was some sort of diseased monster. I don’t know if this is a store policy or if she’s just one of those paranoid covid people but it was so unbecoming that I just felt unwanted and left, along with the several thousand dollars I instead spent at REI later in the day.
Brian Zabela: Awesome brand but this location didn't have a huge variety of styles and sizes. Very expensive but it's high quality gear. I've never gotten wet under my rain jacket and the down jacket is extremely insulated.
4. Casual Adventure Outfitters
Address: 3451 Washington Blvd, Arlington, VA 22201
Schedule: Closed ⋅ Opens 9:30AM Thu
Telephone: (703) 527-0600
Business type: Camping store
Web page: https://casualadventure.com/
Near Casual Adventure Outfitters:
- a 14 meters away make-up artist: Sunshine Studio
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Casual Adventure Outfitters: what do users think?
Zachary Greenwell: The guys here were great. Awesome knowledge and great to talk to. I'm sure they probably wish I had bought a knife, but they were very accommodating. It was a great store. Parking wasn't great but overall definitely worth checking out
Response: Thanks for the fantastic 5-star review. Glad you enjoyed your experience here. Come on back for our Benchmade Knife laser engraving day on June 25. Parking has been a bit of a challenge with all the construction around us, but we do have our own lot with plenty of spaces, which is a bonus in Arlington. Thanks for stopping by and enjoy the trails this spring.
Megan Troke: We had a question about the security of our roof rack bars and without hesitation, they came out in the rain to reassure us that they were secure!! There was so much good stuff in store as well, and I was able to find a fanny pack which I’d been looking for all day. Can’t appreciate their friendliness and customer service enough!
Response: So nice meeting your family and glad we were able to keep you safe on your trip. Thanks for the 5 stars.
David Morrison: I have a couple of scouts and one of them also plays softball. This place has a variety if items and reasonable prices. They also are happy to special order, but we've had great luck getting everything from packable pillows to composite bats!
Response: David, thank you for the awesome review. We love to support local and are glad you were able to get everything you needed in one place. Happy trails and have a great season.
Kostadin Kushlev: These guys are top notch! Super friendly and helpful, they patiently answered allMy questions about selecting a bike rack for my car. Heck, They even helped me install it!! I cannot recommend this store highly enough!!
Response: Kostadin, thank you so much for the 5 star review. Glad we were able to help you out. Enjoy your new commute and have fun exploring new trails.
Matthew Castell: I’ve been searching for a benchmade auto knife for a while now but haven’t been able to get my hands on any near Fredericksburg. After searching the dealers page on benchmade I stumbled across this place and decided to make the trip. Was not disappointed at all, John and the two other gentleman there (didn’t get their names) were extremely helpful and they for sure had a great selection. I’ll for sure be back. Thanks!
Response: Matthew, thank you so much for making the drive to our store. We enjoyed chatting with you and are glad you love your new Benchmade auto knife. And thank you for the fantastic 5-star review.
Mike: I went there for a replacement tent pole. They found what I needed (I could not find it anywhere including a well known store online). Needed minor modification to make the end fit into the bracket with the adjacent pole. Works well! Thanks again!
Response: Glad we were able to help you find a solution. Hope you have a great trip. Thank you for the 5-star review.
Charlie Jones: Very helpful staff. Went in looking for new hiking boots, and the man who helped us was extremely knowledgeable and friendly. Would go again.
Response: So glad you had a terrific experience here. Thank you so much for the 5 stars.
Fisch Face: Fun little camping store very knowledgeable. Lot of good inventory.
Response: Thank you for the 5-stars and the decades of patronage. Congratulations to you and your wife. May you enjoy many happy adventures together.
Meet Miss Sallyy: Very helpful and friendly staffs. We got our scout uniform pants.
Response: Thank you for the 5 stars. Thanks for getting you scout ready for camp here. Have a great summer!
Matt DiNuzzo: Great store! Came here to get some disc golf discs and the employees were very friendly and helpful! Great local business!
Response: Thanks so much for the 5 Stars! Glad you had a great experience. Have a great time playing disc golf. More Innova and Disc Mania are on the way this week.
5. Patagonia
Address: 3104 M St NW, Washington, DC 20007
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: (202) 333-1776
Business type: Outdoor clothing and equipment shop
Near Patagonia:
- a 4 meters away couple massages: Qi Image Spa
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Patagonia: what do users think?
Gaurav Aggarwal: Lots of options but not as wide as what is available online. And expensive too. But the staff was super helpful.
Janice L: Store is 3 floors, one upstairs, ground floor and basement. The men's is on the ground floor and women's and children are upstairs. I didn't checkout the basement so I can't say what was there. They have all the styles you see online and I would say probably more because there was a women's winter jacket that I was interested in, but I didn't get it because I wanted to order online instead, and now I can't find it! Anyways, I couldn't decide what color rain coat to get, but an employee was able to inform me about how to clean and take of their light colored rain coats. In the end I went with the pink color rather than my usual black. Really happy with my first Patagonia purchase!
Harry Deitch: Certainly not what it once was. I used to purchase Patagonia exclusively, that won't be the case any longer, short of a miracle they aren't standing behind their product. Pilling isn't normal, oh but they say it is, their back pack webbing tears up clothes, it destroyed a Patagonia hoodie. They suggested we purchase a stone to rub it off. It might be nice if they went back to the original Patagonia quality.
Rommel Fernando: Love this company, and the store didn't let me down when visiting it. Superior service, terrific location by the water, best gear and clothes in the world...whats not to love +++
zeke kooyer: Great customer service. Everyone is really nice and they have all the essentials stocked. Best quality for the price in town.
K Perkins: Great store and very friendly and helpful staff. I had a broken zipper tab on my 4 year old fleece and they replaced it free of charge (Patagonia guarantee) in ten minutes. Love Patagonia and love their clothing! Note you may have to make an appointment as they are limiting the number of people in the store due to COVID.
Tomas Garcia: This store is very well decorated and distributed. It packs two floors of very good quality clothing for cold weather. Most if not all of the clothing items are made from recycled materials, so on top of wearing top quality and fashionable clothing you are helping the environment by buying from the Patagonia brand. Excellent experience and excellent products.
Enrico Tocol: The staff were very helpful and nice. I had to return one item and planned to get another item repaired. They returned the item without any hassle and the one that’s supposed to be repaired, they just offered to replace it with a new one. Excellent customer service and warranty policy! Kudos to Patagonia for responsible business and customer centered practices. Will continue to buy Patagonia products.
Lindsey Casella: Great standards! I had an issue with product purchased at different location, but was running late to DC store to exchange - I called ahead and store let me in 5 minutes after closing to resolve issue. Great, accommodating staff! // Only issue is map location was different from physical address.
Laura McAuley: The best customer service and you don’t even have to explain yourself three times! A quality staff who are happy to help you. The store front is a bit understated that it’s a little hard to find, so make sure you don’t pass it by...like I always do. The Saturday I dropped by, they were serving yummy hummus, stuffed grape leaves, some tacos-type finger food and beer. They were having a fund raiser for cleaning up the wetlands in Ward 8. Gotta love it! Patagonia makes good clothes that fit well and do what they say it does; either to keep you really warm or really cool. Quality stuff comes with a price, but why buy three cheap shirts when you can wear one that washes well, keeps you comfortable and has a flattering fit?
6. Filson
Address: 1631 14th St NW, Washington, DC 20009
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: (202) 759-9570
Business type: Clothing store
Near Filson:
- a 4 meters away interior decoration: Patrick J. Baglino, Jr., ASID
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Filson: what do users think?
Chris Brewer: It's very cozy and small for a Filson's store, and they have limited stock, but the staff are super friendly and knowledgeable and they know their products. Filson's has amazing gear at prices which reflect the made in the USA quality and lifetime warranty.
honeydew324 “Honeydew324” Gregg: Very nice store, with top quality apparel. Very expensive, but worth every penny! The store is small, but has a great selection of clothing. Mainly men's clothing is offered here, women's is online. Good customer service.
Autumn Boyd: We always love our visits into to Filson. Christina was extremely helpful and assisted me in finding the right fit and style of clothing.
Mike Wolff: Popped in today to see the Filson story at first hand. Very friendly and knowledgeable customer service team who explained some of the history, shared some stories and made me feel very welcome. Really liked their products and I will be back soon with my wife to pick some pieces up. Great work!
Shishir Tandale: Amazing jacket, perfect service. Delivery took a little long, but I'd buy from here again without reservation. I drove about 50 minutes to the DC location because this was a huge amount of money and I wanted to be sure I got the right one. I ended up settling in the Mackinaw Cruiser in dark green. I had to order a size smaller than I usually do as these jackets seem to run large. Unfortunately, the size that fit me best was out of stock so Lynn Schwartz had the jacket ordered and delivered to my home about a week later. My entire experience in store was honestly top notch. All of my questions were answered and I left with confidence that this was the correct jacket for me. I even got a follow up email from Chris Powers with some interesting information - apparently Filson holds an old (~1910s) patent on this jacket. I had no idea and that gave the purchase some heritage. The jacket I received was of top-notch quality. It fit as I expected; the detailing was absolutely perfect; it felt warm and sturdy. So far I haven't worn the jacket for too long but I already know I'll keep this for a very long time. I've owned plenty of the other brands like Ralph Lauren, Barbour, etc., and the material quality and fitment on this one is a notch above the rest. How wonderful is it that the best jackets are made right here in America? Based on my experience so far, I'd highly recommend Filson and the DC store if you're looking for some high quality outerwear.
Lewis Maiden IV: Three years ago the 14th Street location used to be a pleasant shop to visit. The storefront displays and clothing were always of excellent quality. However I can not say the same for the staff's customer service. Since the past two years the store's staff have changed hands and now the staff is managed by this extremely rude female manager who I've experienced bad treatment from on two separate occasions. The store is not the same. The reception I experienced was very odd, cold, unwelcoming and rude. I will never visit this location ever again. I'm taking my business elsewhere.
Allie Benedetti: Beautiful store, great quality clothing, very pricey. Sales team is so nice and knowledgeable, they are definitely chatty and do like ask you every few minutes how you’re doing - we were asked 4 times in the span of 10 minutes if we needed a dressing room lol, I appreciated the customer service although it was slightly overbearing.
Jack Palmer: Drove over from Baltimore specifically to visit the store. Excellent,friendly staff, and small but well stocked store. Wanted to try on the Running Wolf sweater. Extremely dense heavy wool sweater that would keep you warm in the coldest of conditions. Have bought from Filson for at least twenty years now, and happy to say, they continue to maintain their quality.
Diane Schulz: This is the most fun store. I knew what I wanted and thought I would be in and out. I was offered a Saturday Moscow Mule upon entering and greeted by a personal shopper. She showed me around and then backed off while I enjoyed the space. The comfortable couches and sunny space give time to contemplate all the goodies you want to buy. Have loved the product for years but really love the store.
Kenneth Kilgour: For those of us of a certain age, Filson is now what that Maine retailer with the iconic hunting shoes used to be. Not all of their goods are made in the US, but most are. The quality is unfailing. And the folks at the DC store are knowledgeable and personal. This is one of the few brick and mortar stores I still shop at.
7. Outdoor Voices
Address: 3025 M St NW, Washington, DC 20007
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: (202) 851-4963
Business type: Clothing store
Web page: http://www.outdoorvoices.com/
Near Outdoor Voices:
- a 3 meters away bracelet stores: gorjana - Georgetown
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Outdoor Voices: what do users think?
susie lachapelle: Really pretty store and very friendly staff!Prices are pretty high but they have a good sales section
Bora Kim: Obsessed with OV and their Georgetown store! I was so happy to hear that OV was coming to DC. The store is amazing and so is the staff! I have been there many times to purchase and exchange gifts I have bought for myself and others. Kenzie and Haley are the best!! They have been so helpful and patient with me each time I come in. I can't thank them enough!
Laurel Noack: Staff is always super helpful!
Roger Phelps: Great store, wonderful sales staff. They raise the bar for customer service.
Alex Hatke: Great looking apparel, great customer service. A little bit pricey, but if you can grab sets of sales, it is an absolute steal considering the quality of the clothing
Anthony D'Ambrosi: Great place with friendly staff to buy outdoor running gear.
Renner Powell: (Translated by Google) Best athleisure around!(Original)Best athleisure around!
8. REI
Address: 3509 Carlin Springs Rd, Bailey's Crossroads, VA 22041
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (703) 379-9400
Business type: Camping store
Near REI:
- a 30 meters away mask shops in: Party City
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REI: what do users think?
Robert Olcott: I have been an REI member for nearly 20 years. I've always had a great experience with the people, products and service. I purchased a pair of ski gloves in early January and hadn't worn. Because I've bought so much stuff at REI I received a $20 Bonus Card in early February. I went to the Bailey's Crossroads store, figuring I would return the gloves and then repurchase them using the coupon. One of the managers, Vicki, said I couldn't do this. That the Bonus Card was only good for new purchases. I explained that I could return the gloves at the store, return home, and buy the gloves online using the Bonus Card number. I also explained to her that this would cost REI ("our coop") $ in unnecessary shipping costs. She shook her head and said, "rules are rules." I understand the importance of rules. But really?? I've spent five figures in REI over the years. I've been a long-time, loyal customer. Unfortunately this seems to be a case of a manager who was unable or unwilling to see the big picture.
Benjamin Barillas: Best shopping experience I've had in awhile. Went shopping for camping tents, and they let me set it up in the store to size it up. I obvs bought it. Staff were very helpful.
Stoonookw: Omg Brett is amazing helper and needs a raise like today. Elise is also amazing but I think I spoke with Brett the majority of the time. So I basically bought everything that I needed at this REI and was extremely satisfied with the equipment, price tags, and of course the service. I felt bad like I was taking too long to decide on which equipment I was going to buy, but after dropping over 1k at the store and getting a lot of pro tips, I now love the REI experience
XAVIER AGNELLI: I go to REI quite often and I have to say the Bailey’s crossroads is always one of my favorites because of the staff. Today I had a great experience with Sam, who was in the floor. He approached me and asked me if I found everything that I was looking for to which my answer was no and he helps me track down the item that I want at the store in DC he called ahead had them hold it and then called me and told me that they’re holding it for me so that I could go pick it up at the DC location. Sam went above and beyond and is a perfect example of the generally good experience that I have when I am at the Baileys crossroads location. Thanks Sam!
Kwang Han: 1st time at REI where an employee didn't have good product knowledge. Should have started with he didn't know and could find someone that knew product vs just telling me the price of 2 different items. I could do myself by searching on website.
Kimberly R: I wanted to say thank you to Ryan M. and Janice B. for fixing my foot pain! They are the shoe/foot experts at REI! I came in with horrible foot pain and blisters just after walking only a few miles. They discovered that I was wearing shoes 1 size too small (!) and were able to recommend a great brand of shoe to give me more room in the toe box (Altra Shoes). Ever since I wore the shoes they recommended I have had ZERO foot pain or blisters. They saved my feet. Thank you to Ryan and Janice!
Anolis Sagrei: DC flagship store has much better selection and allows dogs. Not only does this location not permit dogs, they were a little cold in their answer when I asked at the door if they permitted them. I must understandably leave my dog on our houseboat when shopping at grocery stores, but as she gets anxious left alone, I like to keep her with me when possible. An outdoor store that is so dog unfriendly is a bit of a contradiction.
Parker Lowe: SAM did a great job helping me pick out a large variety of gear the last time I shopped here. 10/10 experience, now I recommend this location to everyone I know.
Shashank Rana: Usually I don't have any complaints of REI. I have been to this store in several states. Along with the quality and choices of item that the store offers, their service is another thing that make them different from other vendors. However, the sales staff in the shoes section wasn't as helpful as I was expecting. Younger sales guys were just chatting amongst themselves while the customer were stuggling to find the size and design of the shoes.
curse_of_dimensionality: Got adjustments done at the bike shop and my derailleur was completely misaligned when I got it back. Very disappointed with the experience
9. Orvis
Address: 2879 Clarendon Blvd, Arlington, VA 22201
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: (703) 465-0004
Business type: Camping store
Web page: http://www.orvis.com/arlington
Near Orvis:
- a 22 meters away vegan cosmetic stores: Bluemercury
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Orvis: what do users think?
Michael Yancey: I visited Orvis's location in Clarendon, VA and was blown away by how amazing the staff were. I had purchased several items online and wanted to return/exchange them for better fitting items (their men's jackets run very large). While I was having a bad day and ended up simply returning everything, their staff went above and beyond to help me with my transaction. Shoutout to Doug specifically! I'll be back at some point.
Rob Thomas: Always have a great shopping experience. Customer service is top notch. This is my go to store for clothes. :)
Bree Northrop: The store is on the smaller size but the staff is phenomenal which makes up for the that.
Tom Johnson-Medland: Love this shop. Super attentive staff. Great selection of Orvis-ware. A couple of new things I hadn’t seen or owned before. Never hard to part with cash here. Good solid craftsmanship and everything lasts a good long time. Great place to have a store. Thanks ORVIS!
Seth Denbo: Always a good experience shopping in Orvis stores. Staff are knowledgeable, helpful and always enjoyable to talk to.
Erin Hay: Louis is a fantastic sales associate - go see him! In a world of ever-deteriorating customer service, he’s a shining example of professionalism. Will be back to this store again solely because of him!
Carey Kirk: As is typical of the Orvis company, this store was staffed by two very polite and professional sales associates (young men) who knew their merchandise and who had obviously received good training. The merchandise was all displayed neatly and organized by season, new arrivals then seasonal then sale merch, this I was told upon being greeted when walking in. And of course the Orvis quality at those price points still amazes me.
Wilson A: Really good place to go for Barbour repair and waxing. They have the checklist, understand the pricing, and know how it all works. Interested to see how my 20 year old jacket comes back.
Brionne Griffin: I went in here to look for a gift and, let's be honest, it turned into me mainly looking around at things I wanted. They don't have a huge selection of women's clothes, but the man working showed me their catalog and said they could order anything I wanted. I could tell it was a store mostly for guys, but the staff is very friendly and disarming so you don't feel overwhelmed/intimidated.
Seth Theuerkauf: Had to do an exchange of an item ordered online, and they were extremely efficient and very customer oriented. Great job! Will definitely be retuning for more doggie items.
10. Columbia Factory Store
Address: 6800 Oxon Hill Rd Suite 600, Oxon Hill, MD 20745
Schedule: Closes soon ⋅ 9PM ⋅ Opens 10AM Thu
Telephone: (301) 965-9201
Business type: Outdoor clothing and equipment shop
Near Columbia Factory Store:
- a 12 meters away kitchen outlet stores: Le Creuset Clearance Store
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Columbia Factory Store: what do users think?
T Garcia: Return policy - even with a receipt, after 60 days they will not give you merchandise credit for the price you paid. They will give you whatever it rings up as. So if you paid $40 for a jacket, you may get back $9 in store credit.
Tracey Banks: Omg! I went in this store and the customer service I got there was excellent! There was a young lady by the name Asya that helped me. Her customer service skills are on point! I know I was a bit much but she remain so sweet and patient with me. If you stop in and get her you won’t be disappointed trust me. Give a raise!
gidi stern: Good prices. Unfortunately no fitting rooms available makes shopping difficult
CW RN: After completely forgetting there was an outlet much closer than Potomac Mills, I remembered The Tanger. I called the Columbia store to check on the coats I was interested in. I believe his name was Cody I spoke with and he was not only friendly but knowledgeable. I made it to the store to find the discount Cody spoke of was true and as a major plus, they also offered an additional 20% off for service members, 1st responders, teachers and students. Needless to say I forgot my ID at home but i called the wife to meet me half way. I was so pleased with all the savings I left with a huge smile on my face plus 2 great winter coats for the kids that just the day prior I saw at Kohls on "sale" for considerably more.
Iriana Cruz: I bought hiking boots in this store, took them on a 2 week vacation. The first hike the boot broke. I called the company and they told me if I had bought it online they could have fixed the issue but told me to go to the store. So.. I went to the store they laughed at me that the boots where used... and told me with attitude "no way we are giving you new boots" ... I just wanted to get this issue fixed and they did not even tried to help (even though the store was empty with 4 employees..) also..the boots broke mid hike the first time ...was I suppose to walk back barefoot in mud? yeah... point is if you want to buy Columbia buy online or at least not at this store. (I never do bad reviews but I just needed to inform about this issue)
Response: I apologize for your experience, can you please reach out to us at digitalretailmktg@columbia.com so our team can reach back out to you
Kagan Cubukcu: You cannot find all types of clothes
Carolynne Weber: Didn't purchase anything. Couldn't find a suitable color in jackets.
Robert Latney: Nice ,clean and very helpful staff. I believe his name was Rohan got me to open up a members account. Even though I don't shop there often but every little bit helps. Awesome products too.
David W.: We love the fashion and variety of clothing and accessories here. Terrific sun block protection is readily available in mamy of the products offered
Timothy Smith: The associates were very helpful.Top notch customer service
11. DICK'S Sporting Goods
Address: 2470 Market St NE, Washington, DC 20018
Schedule: Closes soon ⋅ 9PM ⋅ Opens 9AM Thu
Telephone: (202) 971-8214
Business type: Outdoor clothing and equipment shop
Near DICK'S Sporting Goods:
- a 34 meters away pet shops in: PetSmart
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DICK'S Sporting Goods: what do users think?
Aaron Contic: Came into this location to purchase a set of irons, found a set of Taylormade M2 irons that I initially thought were correctly priced at $499. I asked the team member working in the golf department that I was interested and ask where the rest of the set was. He replied that the rest of the set was missing. I asked what was the current price with 3 clubs of the 7 iron set missing? His response was “that’s the price, my manger won’t change it for some reason, but you can ask him” So I asked to speak to the manger which He initially said was available. I was then told that the manager currently on duty was conveniently on a conference call and was now unavailable and the answer was “NO” on a new price for the remaining clubs. To start the team member was friendly and helpful. That being said. I’m also a manager in retail and if a customer asked to talk to a manager about a reasonable question. Im not going to have my employee have to tell the customer “NO” That’s terrible customer service and it’s also a bad business practice to try to sell customers a product that’s missing pieces for the same price as if it’s not!
Misael Reyes: Staff was very helpful soon as I walked through the door security asked what I needed and I got it in less than 20 minutes I was out the door with my daughter's rollerblade slash roller skates
Maritza Cooper: Always a pleasure to visit this location. The store is always clean and organized. You usually get greeted as you walk in the door. The associates are always helpful and pretty knowledgeable. They will go out of their way to help! Well stocked too! Bought a fitness trampoline to keep a 7 yr old from going stir crazy in an apartment during these NO School days! Hope it works! It was Waaay up high. Had 3 different associates make sure I got what needed. All while helping other customers.
Ara Koh: Ok location compared to other ones. Nicely organized but their shoes selection is not so great.
The Next King: Shallun was amazing!!!! Great help. First time coming to Dick’s Sporting Goods and I was impressed I will be back thank you.
david fegan: good experience shopping here today. multiple staff members were helpful.
L. P. Rock: Went there to purchase a bicycle. Not 1 store employee had any more knowledge of bikes than I did. Me: What size frame does this bike have? Dick's rep: That's a good question, I have no idea sir.Virginia here I come.
Angie Owens: oh my goodness I was on the phone with my cousin, while she was shopping for football cleats for her son. When I tell you that the amount of "OUTSTANDING" customer service that the professional young lady "Ryan" gave to her while she was shopping was absolutely amazing!! I had to tell my cousin through the phone to please tell Ms. Ryan that the level of coatomer service she gave was "THE BEST" that I have seen in a very long time. Ryan if your reading this please keep up the good work!! I am extremely proud of you young lady.
Liliana Gonzalez: Zach did a great job helping me find the the gym equipment I needed. He even helped me load these items into my car after I doubted if the gym equiptment I bough would fit. Thank you so much to him and Horse for the exellent service!
Bella Adoni: Varieties of sports goods. Place was clean and staffs very attentive. They acknowledged us at the time of entry. I and my friend were the only customers in the store. I could have given the store five stars if the price for most of the items were reasonable.
12. Boy Scouts of America National Capital Scout Shop
Address: 9190 Rockville Pike, Bethesda, MD 20814
Schedule: Temporarily closed
Telephone: (301) 564-1091
Business type: Outdoor clothing and equipment shop
Near Boy Scouts of America National Capital Scout Shop:
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Boy Scouts of America National Capital Scout Shop: what do users think?
Starfleet Command (Justin Rosentover): The people who work at the store are always very helpful in getting you what you need,
Allan Freedman: A terrific scout shop. Don't hesitate to ask for help from the wonderful staff. They know their uniforms and can help you get what you need. I have also bought camping equipment from the scout shop. Their prices are reasonable and the quality is very good. My son still uses the same backpack now in its fourth year of use.
Nicholas Montalto: I went to the Scout Shop today in Bethesda and it was super convenient after my visit to walter reed. The facility is multi purpose for the council with a large classroom or conference room.the store was well stocked and had some deals on camping gear which i took advantage of.
Aatish Valaparla: Very Good, the prices were very high, that was my only concern. I wouldn't worry too much if your equipment is used often. Quality is amazing and sizes are pretty accurate.
Meghan Parker: This place has everything! The staff are always friendly and helpful. The free popcorn always puts a smile on my face. Thank you for making my visit easy.
Andy Lacza: Helpful staff and great selection. Finally I found a good selection of the red OA wool jackets so I could buy one in the right size.
Nicole Ramey: Always good at the Scout Shop.... employees are always a great help.
Jennie Hale: Went in on a Saturday, and came out fully outfitted in less than half an hour. Loretta was kind, and knew her uniforms! Im ready to be a brand new cubmaster! Thank you!
Callie Fulmer: We love Scouts, and this store is always well stocked, bright and helpful!
John Citro: I had a wonderful experience here. Neal was extremely helpful in getting my new cub scout all prepared!
13. Northern Virginia Scout Shop
Address: 5232 Port Royal Rd, North Springfield, VA 22151
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (703) 321-4836
Business type: Outdoor clothing and equipment shop
Near Northern Virginia Scout Shop:
- a 16 meters away golf shops in: Annandale Golf
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Northern Virginia Scout Shop: what do users think?
J B: Good staff much better support from staff. As other scout stores it’s pretty expensive. Otherwise would prefer to go here rather than the Bethesda store.
Bill Santry: Due to supply chain difficulties, Scout uniforms have been available only in very limited sizes. When we were there they had only men's and the girls regulation pants. So you might want to call ahead before going.
Robert “Skip” Hansen: I'm first very delighted to see the diversity of the staff. I'm impressed by not only their knowledge of the product but their experience using it for they all have been in The Scouting movement as a number of Eagle Scouts work there. How can that not impress! They had a great deal of respect from the returning to the movement after 51 years being away. They made very helpful suggestions got equipping my camping equipment in preparation for wood badge.
Response: Thank you for visiting our store. We appreciate the compliments.
Ronda Heilig: The Scout Store staff are always friendly and helpful! And the store is very well stocked, whether you are looking for camping supplies, merit badge pamphlets, uniforms, or purchasing badges/patches/belt loops for your Troop or Pack.
Jerry Miranda: This is a great Scout store. Lots of merchandise and quality products. If you are into outdoor activities, the store may have the product for you. The prices are competitive with other outdoor retailers.
Response: Thank you, we appreciate your comment and your business.
Karin E: The lady in front desk was helpful to figure out the size of the uniforms however because of the global supply chain dilemma, they will receive the items with delays.
Robert Garrett: Good collection of Scouting and outdoor gear. Helpful, friendly, courteous staff. Clearance sale prices are quite good if you need the gear they're offering.
Response: Thank you and glad you had a great visit.
Cbrx: A nice little shop with nice employees. Customer service was good and everything I need was there. Everything was a bit overpriced though, but overall it was a great experience shopping here.
Marqués Julius: You ever walk into a retail store, not get greeted, inquired or assisted until right before you were ready to leave? Yup, that's what happened to my family and I today. The only reasons we left were because we didn't get any help and the prices were 20-25% higher in store rather than online. This wasn't a good experience as our first time in the store so we left without purchase or a salutations from the guys working but they seemed so kind and helpful to everyone else.
Brett Korade: The scouting program has been part of our family for generations. Foundational building blocks of a moral life and a faith filled one should you so desire!!
14. Shops at Mount Vernon
Address: The Shops at, 3200 Mount Vernon Memorial Hwy, Mt Vernon, VA 22121
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (703) 799-6301
Business type: Gift shop
Web page: https://shops.mountvernon.org/
Near Shops at Mount Vernon:
- a 184 meters away free family sites to visit in: George Washington's Mount Vernon
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Shops at Mount Vernon: what do users think?
Bill Bahr: Great gift shop! First check out the central passageway of the Mount Vernon Mansion for the most interesting key ever made, the main key to the Bastille that Lafayette gave to Washington -- America's premier symbol of liberty's victory over tyranny. Then check out the gift shop for the Bastille Key collection, to include a great book about "George Washington's Liberty Key"!
Awesome Soda: I went on my DC trip got a Kentuckian musket and tri-corner hat and a coffee cup for my mom 10/10 awesome place
Jjj Ww (Un1J): Great gift shops from American Revolution gifts, books for kids and art of spying, wines, Christmas items, jams, clothing ... it's a great place for adults and children to visit. I go at least once a yr to pick up gifts for the holidays. Free Parking & easy access.
Gina Kolarchick: Loved the shops at Mount Vernon. Cafe seemed to be understocked but understood being a Saturday.
Katie B: Too expensive even for souvenirs. Some things just not appealing but prices don't show any value.
Craig B. Smith: Souvenirs were very expensive and the squished penny machines were out of order and that's what I was looking forward to most.
Michael Q: Most of the goods are overpriced like any other gift shops, however they indeed offer certain unique products that may worth the price if you're highly interested.
Michael Furmaniuk: Good selection of Revolutionary Era materials for young and old. Nice they had a Christmas Corner. Would have loved to get some whiskey but a little steep for me.
Rebekah Graves: It was ok but not great like other gift shops
Joshua Graham: Bought honey, and was actually pretty good.
