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1. One Hill South Luxury Apartments
Address: 28 K St SE, Washington, DC 20003
Schedule: Closed ⋅ Opens 10AM
Telephone: (240) 507-5708
Business type: Apartment complex
Web page: http://www.relatedrentals.com/apartment-rentals/washington-dc/capitol-riverfront/one-hill-south
Near One Hill South Luxury Apartments:
- a 25 meters away doctors offices: MedStar Health: Primary Care at Navy Yard
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One Hill South Luxury Apartments: what do users think?
Jeremy Sable: Living in One Hill South has been nothing short of ideal. The apartment, rooftop, and amenities are fantastic and the gym (private Equinox) is the nicest apartment gym in the city. The staff is amazing, everyone very nice and easy to work with. If you are going to sign here, Remington is top notch and he has made everything so easy. Lived in DC for 6 years and my year living here has absolutely been the best. Highly recommend One Hill South.
Response: We really appreciate your taking the time to share your wonderful experience with us. If there is anything else you need, please do not hesitate to contact us at OneHillSouthGM@related.com. -The Team at One Hill South
Jonathan Gibson: I did a pretty thorough search of Navy Yard apartments. Spent 3 Saturday's touring places and looked at countless floor plans across probably 30-40 websites. One Hill South stuck out to me from a quality, value and service perspective. The amenities, location and apartment interiors are all top-notch. But I want to give a major shoutout to my leasing agent, Remington Joyce! He was super efficient to work with and had exceptional customer service. I would highly recommend him to anyone and encourage you to give One Hill South a closer look in your apartment search!
Response: Thank you for sharing your experience and for the positive feedback about Remington! If there is anything we can further assist with, please reach out to us at OneHillSouthGM@related.com. -The Team at One Hill South
Chas Schmitz: I've lived here for 2.5 years and have had a fantastic experience. I looked around Navy Yard at most of the luxury buildings (I had the benefit of a healthy budget), and this one is the best. The gym is a commercial quality Equinox with a full basketball court, MULTIPLE yoga studios, and spin bikes. It's got free coffee. The roofdeck has two hot tubs open year round. The staff knows your name and actually cares about you (it's actually the little things like dollies, package service, and printing documents out that helps the most). The finishes are the best in the neighborhood. Also, the layout of the apartments is MUCH more efficient and practical than other buildings in the neighborhood. In other buildings, it seems like there's not a lot of space and some funky layouts make some of the space unusable. OHS is well worth the money is well worth it for this place.
Response: Thank you so much for your kind review Chas! We are so glad you have had such a positive experience living in the building. Please do not hesitate to reach out if there is anything else we can do.
Gessica Presken: I lived at One Hill South for 2 years and moved due to work relocation. I LOVED living at One Hill South. The amenities are incredible. The gym is beautiful and has everything you need. I specifically enjoyed the Soul Cycle bikes that they have (similar to Peloton if you are not familiar). The rooftop and pool is also very spacious. The rooftop is definitely one of my favorite things about the building. It was also great having the business center for work and printing. The apartments itself has great finishes. I liked that the stove was gas instead of electric. I also loved that the dishwasher is camouflaged. The walls are not super thin, like other apartment buildings. It was rare that I heard neighbors. My only wish for my specific 1 bed, 1 bath apartment was closet space as I live with my husband and we only had 2 small closets in the bedroom. However, the coat closet was spacious and is what we used for storage/coats/shoes. Finally, the staff there really made it feel like home. Remington helped us immensely with finding our apartment and through the lease process. We looked into moving to 10K next door and Remington was also very helpful in that process. We ultimately decided to release our current apartment at OHS another year. The concierge staff is superior. They are all friendly and go above and beyond to help you with any of your needs. Henry, Nicole, and Joe were amazing to me during my time at OHS. I'm so grateful for all they did and for their smiling faces everyday! Would definitely move back into One Hill South if I moved back to the DC area. Would highly consider moving here!
Response: Thanks for your kind review, Gessica! We're so glad you have had such a positive experience living in the building and with Remington. Please don't hesitate to reach out if there is ever anything else we can do.
Justin N: You know that saying that you don’t get to know someone until you live with them? As a resident of Related for over a 1 year and a half I can attest to this. They will be responsive throughout your entire leasing process but once you’re in, my experience with them has been anything but responsive. I personally dealt with Chad. I’ve reached out to him in January and March separately to get answers on what was promised to me from las year. Leasing agents thinks it’s acceptable to literally not respond back and to hold off on company promises. In August 2021 I transferred buildings and have yet to hear any updates on my additional security deposit that I was suppose to get back and we are in May. Additionally I was offered a referral bonus in August for referring a colleague and again 9 months later they are continuing to avoid my emails. You literally have to corner them in person to get any update if you’re lucky. This was the same for me when transferring buildings. All my deadlines were missed and I had to stay on top of my transfer when it came to signing my second lease. My advice is that if you’re promised something from specially Chad to make sure it’s in writing or an email. Additionally you will likely be looked straight in the face and lied to like I have. My referral bonus was apparently denied (which no one told me after corning him in person) according to Chad because “He thought I was trying to put in a referral bonus on behalf of myself for transferring units and put in for it”, which is far from the truth and is sketchy in itself to do. He was very aware of my actual referral as I’ve been on top of them for the past few months and this was a tactic to stall more time. I’m not the only one with this problem. It seems that I will get more of a response by writing a review. I reached out to Carrie the general manager on May 2nd expressing my complaints after rating the resident survey as poorly as I could. As of May 11th I have not received response back after explicitly stating that Chad has not been responding to my emails. Again you will have to corner agents to get any update. Chad is forgetful when it’s convenient for him. My days of Chad saying “Let me get back to you” and never does are over with. There are several residents who also had issues with Chad and other residents who I know personally who will purposely go to the other leasing agents. No one wants to write a bad review especially name dropping because of that awkwardness that you’ll end up of having to face in person and/or the ability for the company to work with you in the future. I weighed out my options and under no circumstance how I’ve been treated is acceptable. This review has been several months in the making. Another complaint: In both buildings I never had any cellular service in my apartment. I have ATT and T-Mobile, and rely on my wifi to get any service which was blamed on the “thick windows”.
Steven F: I am posting on behalf of my daughter, who recently relocated to DC after graduating college. After visiting several other apartments, she felt that One Hill South was by far the best in terms of the amenities, cleanliness and most of all, their wonderful team. My daughter first met with Remington, their Senior Leasing Representative, who showed her the apartment and facilities. She immediately felt "at home" and was impressed by how he went above and beyond to guide her through the entire process. My wife and I met Remington, Chad, Joe and several other members of the concierge team when we helped move her in this past weekend. We were impressed by their professionalism and eagerness to go above and beyond what would normally be expected. We are comforted in knowing that our daughter will be living in such a supportive environment and could not recommend One Hill South and their amazing team enough.
Response: Thanks for your kind review, Steven! We're so glad you and your family had such a positive experience with Remington, Chad and Joe – don't hesitate to reach out if there is ever anything else we can do.
Nnamdi Obiako: They have an equinox gym on an entire floor with a full court basketball court, an indoor pool and a rooftop pool, and a bowling alley in the basement. Usually I'd say DC rent is expensive but everytime I'd say this rent is def worth it. Also front desk staff are always amazingly friendly.
Response: Thank you for sharing your experience and for the positive feedback about our community! If there is anything we can further assist with, please reach out to us at OneHillSouthGM@related.com. -The Team at One Hill South
Elizabeth Renda: I lived at One Hill South for one year, and the quality of the building is unsurpassed. I'm extremely picky, and I truly found the amenities and finishes to be the best in DC. The building's gym is nicer than any you could pay to join privately, and the rooftop is incredible. Unlike other buildings in the neighborhood, it actually has a sizable pool with enough seating, so you're not fighting over a chair every Saturday in the summer. Inside, the apartments are beautiful. I never once heard a neighbor or had a maintenance issue. Having gas appliances is also a game changer if you like to cook. Finally, I would be remiss not to mention the outstanding concierge staff who are the most professional and friendly concierge I have ever worked with, especially Henry. We ultimately moved because a new work situation made the location inconvenient, but my fiance and I enjoyed living here so much that when we began our most recent search for our next apartment, we came back to look at the building again. Remington Joyce assisted us with our search and went above and beyond to help us through the process. Remington was quick to answer my many calls and emails, even late into the evening. When I asked to come back to take measurements in different units I couldn't choose between, he had me in the next day. Unfortunately, we were not able to move back to the building due to unexpected circumstances that arose last minute with my fiance's work, which would have made the commute untenable. However, if the location had worked for us, we would absolutely have resigned. I cannot recommend the building enough.
Response: Hi Elizabeth, Thank you so much for your kind review! We appreciate you taking the time and we are so happy you had such a positive experience living in the building. Please do not hesitate to reach out if your circumstances change and you're interested in living with us again.
Melissa Cooke: I toured 10 apartment buildings in 2 days in D.C. and Remington at One Hill South was hands down the best leasing agent I met. His patience, preparedness and overall pleasant attitude made it a joy to tour available units after a long day. I was impressed by One Hill South's spacious floor plans, impeccable amenities, and first-rate hospitality. Remington went above and beyond to help me during my apartment search. If you're interested in moving to the Navy Yard area check out One Hill South. You won't be disappointed.
Response: Hi Melissa, Thank you so much for your kind words! We're thrilled you had such a positive experience touring the building with Remington. We're so glad to welcome you to your new home – do not hesitate to reach out if there is ever anything else we can do.
Kelsey Phinney: I'm currently apartment hunting in Boston after recently leaving DC, and my search has made me realize how much I truly miss One Hill South! I loved this building so much. The apartment amenities were terrific, the front desk staff was very kind and helpful, and my (very few) maintenance requests were addressed within the same day if not the same hour I placed them. Despite the constant construction in the Navy Yard, my apartment was extremely well insulated from noise from outside and from neighboring apartments. This was my fifth apartment in DC and easily the best. I don't have any complaints about this building.
Response: Hi Kelsey, Thank you so much for your kind words about One Hill South! We miss you too and hope you can come live with us again soon! (Incidentally, Related has a few buildings in Boston if you'd like to check them out: https://www.relatedrentals.com/apartment-rentals/boston).
2. 13|U
Address: 1310 U St NW, Washington, DC 20009
Schedule: Closed ⋅ Opens 9AM
Telephone: (833) 224-4857
Business type: Apartment building
Web page: https://www.13thandu.com/
Near 13|U:
- a 21 meters away places to buy borax in: Walgreens
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13|U: what do users think?
Mehdi Fassihnia Dengo: I have lived at 13U for about 1 year, the apartment is very spacious, the rooftop spectacular, but the highlight of living here has been the staff. Specifically Maia and Rodney, they make you feel at home the second you step into the building, from noticing your new haircut, to helping you when you’ve locker yourself out of your room! They have made all the difference living here
Response: Mehdi, it really means a lot to know how much our caring team has impacted your experience. Maia and Rodney excel at helping our residents feel right at home, and we are excited to share your kind words with them. Thank you for brightening our day!
Celina Ticoll-Ramirez: I’ve lived in 13&U for almost two years in two different units and I’ve had an incredible experience. The apartments are beautiful and the property is really well maintained. Rodney, Maya, Yannick, and Joyce truly make this building feel like home!
Response: We love hearing your experience described as incredible, Celina! Our team is amazing, and we'll be sure to share your kind words with Rodney, Maya, Yannick, and Joyce. We hope you will be happy in your home for years to come.
Brendan Weintraub: An absolutely beautiful building in the perfect location! The staff are exceptionally friendly and helpful—whether it’s dropping off packages, helping you with the door/elevator if you have your hands full, to filling maintenance orders in a timely fashion. Special shout-out to Maya, Yannieck, and Rodney for always greeting folks with a smile/like family!
Response: Hi Brendan, we very much appreciate your high praise for Maya, Yannieck, and Rodney. We love going the extra mile to help our residents feel right at home in our community, so it means a lot to know our efforts have made an impact on you. Thank you!
John Oliver: The staff at 13|U made my cross country move as seamless and easy as possible. From signing the lease, to moving-in, to the first inspection, everything was done professionally and effortlessly. Also, the building is incredible and truly encapsulates "luxury living." Oh, and the staff take the building from an "apartment" to a "home." They're fantastic! (Shout-out Maya, Yannieck, and Rodney!)
Response: Hello John, we're so pleased to hear our team eased the stress out of your move and that you are loving your beautiful home! Maya, Yannieck, and Rodney will appreciate your recognition. Please continue to reach out anytime we can be of assistance.
Amanda Spangler: The staff here was so wonderful! Touring new apartments can be so stressful, but my experience here was incredibly pleasant and informative. They are quick to respond via email, are always helpful, the building is beautiful, and I would definitely recommend to anybody looking to live in the area.
Response: We are delighted to hear you had a great tour, Amanda! Thank you for coming by, and please be sure to let us know if we can be of any further assistance. Best of luck to you in your home search.
Eillim Flores: It’s been a great experience since I walked into the building door and was warmly greeted by the staff and Deiby S., whom is very knowledgeable about the building, as well as its exquisite finishes, the neighborhood, and the renting process. The building has a rooftop with a really nice view of the city and it’s also conveniently located for those who enjoy living in lively neighborhoods.
Response: Thank you for the fantastic review, Eillim! We'll be sure to pass your kind words along to Deiby. We're glad you enjoy the beautiful rooftop and are here for you if you need anything.
Tyler miracle: I've loved living in the building for almost 2 years now! I've never had issues go unresolved for more that a few hours from a maintenance perspective. The management staff are fantastic! Rodney, Maya, Joyce, Annette, Deiby, and Unique are ALLSTARS; they set this building apart from anywhere I've previously lived. Proximity to 14th Street & Logan Circle give residents the best of outdoor space and nightlife.
Response: Tyler, we cannot thank you enough for your encouraging words for our amazing team! We work hard to provide prompt service, and we're glad our efforts are paying off. We'll be sure to pass your praise along to Rodney, Maya, Joyce, Annette, Deiby, and Unique. Please continue to reach out when you need us.
Deborah Scher: Starting my 5th year at this beautiful, immaculate and extremely well run building. Amenities are wonderful- a stunning roof deck, well cared for gym and easy parking. Apartment, lobby and hallway finishes are modern and tasteful. Always a warm welcome for every resident and their guests, exceptional customer service, professional attention to every detail and effective, responsive communication. You will love living here!
Response: Thank you for being a loyal resident, Deborah! It means a lot that you continue to enjoy our friendly service and beautiful amenities. We appreciate your continued support.
Andrew Knox: "We love hearing your experience described as fantastic, Andrew! Thank you for praising Deiby, Unique, and Rodney. We strive to provide outstanding service at all times, so please reach out anytime you need us as you make our community your home."
Response: Hello Andrew, we are happy to know you love living in our community. Thank you for the five stars!
Meta Mining: I’m into my third year here at 13/U. The building is amazing, the location is great but, it’s the staff for me. They’ve made my stay here really enjoyable. Shawn :)
Response: How wonderful to hear you continue to enjoy your time in our community, Shawn! Your acknowledgement for our team motivates us to keep working hard. Thank you for brightening our day.
3. Kiley Apartments
Address: 600 4th St SW, Washington, DC 20024
Schedule: Closed ⋅ Opens 9AM
Telephone: (833) 381-1477
Business type: Apartment complex
Web page: https://kileyapartments.com/
Near Kiley Apartments:
- a 73 meters away dry cleaners in: The Cleaner of Cleaners
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Kiley Apartments: what do users think?
Taylor Jaczko: I’ve lived at The Kiley for several months now, and have nothing but positive things to say! Ray and Annie in the leasing office were incredibly helpful in setting me up at this community, and have been quick to answer any questions I’ve had since. The concierge staff is also very friendly and happy to assist. My studio unit itself has a great layout and is a terrific value. The building’s amenities are wonderful, and more have been added since my initial move. I had an issue with my fridge when I first moved in, and maintenance was quick to replace it. Overall I’d highly recommend this building to anyone who wants a low key and quiet neighborhood with easy access to the more bustling Wharf/Navy Yard areas.
George Worrell Style: I love living at the Kiley Apartments! I was introduced to the Kiley by way of The Why Hotel! I needed a long term space as my then current apartment had ongoing mold issues! I was amazed at how beautiful the decor was and the many amenities! I was greeted daily by the amazing Pheonah who manages the front desk! She suggested if I was looking for and apartment why not rent at the Kiley? I thought it was worth looking into. I met with Ray Gill who took me on a world-wind tour of this amazing building! He checked all the boxes, price - size and location! Anna and Terri were amazing as well! I work as a fashion stylist…! I couldn’t have landed in a more stylish setting!
Fawzi Abdo: Great building! The apartments are really well laid out and brand new. Amenities, rooftop pool, and gym area are awesome. The neighborhood is nice and quiet, while the wharf and other cool spots are less than a 10 minute walk away. The management team, leasing, and maintenance crew are prompt and professional. Concierge team is also very helpful, especially Sofia!
H Tran: False listing price on their website. Poor leasing office management. Two changes to their original quote/offer. Very hard to get into contact with their office. Poor communication. I toured their apartments last week and it was very nice. However, after they emailed me the quote/offer (price and Special Deal clearly written) they called me while I was applying and raised monthly rent by a fair amount saying it was "a glitch in the system." I thought fine. I will continue to apply but was unable to get into contact with their office for two days to ask about the large "administration fee" on the application on top of the application fee. They finally emailed back but did not answer the question and also removed the Special Deal they originally offered me so I drove back to the apartment to talk to them in person and was unsuccessful in working anything out. The apartment and amenities seem very nice but we were unable to work with the leasing office so I do not recommend.
Mrinoy Banerjee: I was a resident of Kiley Apartments for almost a year and my experience was absolutely amazing! This building offers modern apartments along with state of the art amenities like rooftop gym and pool for very reasonable prices. The roof offers beautiful views of the Capitol and Washington monument and is a perfect spot to host memorable events. Annie and the entire team at the leasing office were awesome and I couldn’t be more grateful for their help with my move out process. With its prime location and proximity to the national mall, metro and grocery stores I had a truly elevated experience. If I wasn’t moving out of DC, I would have loved to remain a resident of Kiley Apartments!
Response: Good morning, Thank you for sharing your experience with us! We are glad to hear you enjoy your apartment and stay at Kiley Apartments. We couldn't agree with you more; the views from the rooftop are amazing! We hope you consider Kiley Apartments again for your housing needs if you return to DC. Regards, Christine Nesbitt
Saman: So far, I have had a great experience while living at the Kiley. The staff is very friendly especially Elshadiay. The building is kept clean at all times. The amenities are great and the maintenance team is always very quick at responding.The building is very quiet for the most part. The rooftop has a great view of the city. I would recommend this apartment to friends.
Response: Good morning, Thank you for sharing your experience with us! We are glad to hear you enjoy your apartment and stay at Kiley Apartments. Customer service is our number one priority, and we are glad to hear that our on-site teams have gone above and beyond to make your experience enjoyable. We value feedback from our residents and look forward to continuing to serve you! Regards, Christine Nesbitt
K T: The staff is amazing! These are beautiful apartments in a great area. The leasing office team, maintenance are always friendly and quick to respond. I have loved my time here and will always recommend it to others!
Response: Good morning, Thank you for sharing your experience with us! We are glad to hear you enjoy your apartment and stay at Kiley Apartments. Customer service is our number one priority, and we are glad to hear that our on-site teams have gone above and beyond to make your experience enjoyable. We value feedback from our residents and look forward to continuing to serve you! Regards, Christine Nesbitt
CW Z: Need a new property management alone with a new team of front desk staffs! The buzzer out of work for months! 6 out of 10 times Had to go down stairs to open the main door for delivery drivers by myself even the front desk staff is there chatting on cellphone, I highly recommend those staffs go through a basic consiege training or run a medical text on both of their eyes and ears!
Response: Good Afternoon, Thank you for your review; we certainly are disappointed to hear of your experience at The Kiley. The property prides itself in providing class A service and will have our maintenance team look at the call box and get it serviced immediately. We would appreciate the opportunity to discuss any further questions or concerns you may have. Please reach out to our Regional Manager, Terri Marks, at kileymanager@uippm.com so we can be of further assistance. Regards, Christine Nesbitt
北美腾洋: Terrible consiege service! This building is mixed with short rental and longterm lease ! The front desk staffs always disappear when residents need her ! I would recommend the building to hire a new team of staffs , if not working, probably need to consider changing a new property management company!
Response: Good Afternoon, Thank you for your review; we certainly are disappointed to hear of your experience at The Kiley. The property prides itself in providing class A service and will take this concern and review the scheduling of our concierge. We would appreciate the opportunity to discuss any further questions or concerns you may have. Please reach out to our Regional Manager, Terri Marks, at kileymanager@uippm.com so we can be of further assistance. Regards, Christine Nesbitt
Moona Al-Matari: All I can say is I have come to tour this property few weeks ago with my husband and the warm greeting that we got from Elshaday was very welcoming and amazing ! The way she talked about the property and the amenities and how she knows the area (since we are new to the area) was very impressive! I am just saying this now and not then because we have toured couple of places and boy they had a bad customer service, and we remembered Elshaday’s service and it was amazing that we had to say something about it 😄!! The company is lucky to have her .
Response: Good Morning, Thank you for your review. Customer service is our number one priority, we are thrilled to hear that Elshaday went above and beyond to make your visit to our community an enjoyable one! We value feedback from our residents and prospective residents, and we hope we have the opportunity to welcome you as a resident soon. Regards, Christine Nesbitt
4. The Hepburn
Address: 1901 Connecticut Ave NW, Washington, DC 20009
Schedule: Closed ⋅ Opens 9AM
Telephone: (202) 919-5672
Business type: Apartment rental agency
Web page: https://www.thehepburndc.com/
Near The Hepburn:
- a 32 meters away photo sessions: Appeal Photography, LLC
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The Hepburn: what do users think?
Markus Guerster: Everything was great except for the leasing office. It would easily deserve 5 stars but the leasing office's behavior is not at all align with the rest of the building. Leaves me with no other choice than to write this 1-start review. Our car was broken into in a secure garage and they could not have handled it worse. The leasing office communication is very misleading. Previous email were always cited which we never received. And to crown it all, a few months after we moved out, they send a debt collection email threat without any previous communication. To be continued...
Response: Hello Markus, We are sad to learn about your low rating and experience. A member of our staff will reach out to you regarding your concerns. Thank you! The Hepburn Team
Samalis Santini: Everything was all and great for moving in but good luck dealing with the leasing office as a resident. Our car was broken into in a secure garage, and they did not do anything. The also failed to communicate with us about changes to our agreement and always cited “previous emails” when there was no real previous email. When moving out, we rescheduled our move due to an event at the Hilton and reserved the loading dock accordingly. On that same day they said we could not use the loading dock because of an “unprecedented event.” The event was not unprecedented because they had already told us to re-schedule. They did not provide any reasonable solutions for moving and made us move out using the front entrance with no loading dock, which led to one of the residents getting injured. A couple of months after, they send a debt collection threat without having sent out an initial notice of charges for “repairs” after moving out.
Response: Hello Samalis, We are sad to learn about your low rating and experience. A member of our staff will reach out to you regarding your concerns. Thank you! The Hepburn Team
Patrick Walsh: I have been moved in here for a week, and I have nothing but good things to say about The Hepburn. I will probably update this review after a few months. I had my eye on this place for a few months, and was finally able to move in and take advantage of a great deal they had going - first two months' rent free and amenity/concierge fee ($1000) waived. The touring and leasing process was easy and the staff were easy to work with and very helpful. Move-in was made as easy as possible thanks to the front desk staff and coordinating with the shared loading dock. The building itself is so nice, with thoughtful touches and attention to detail everywhere, inside the units and out. Really nice appliances, countertops, cabinetry (soft close), fixtures, floors, etc. The gym is surprisingly large, the rooftop is insanely awesome, and the common spaces are like being in a 5 star hotel. Couldn't be happier with this place, and the super nice and professional staff. You get what you pay for! Update: A few months after moving out (left DC), definitely miss the Hepburn. The main doormen, Frank and Russell, are the best. The building was so solidly built and a great place to spend time. After a year of living there and hindsight of leaving, can reinforce my review of the place. Only caveat being - I got a screaming good COVID deal when I moved in, and the unit I had rented (studio) is now renting for ~800-1000/month more than I was paying for it. At that price it's a tough sell. Lots of very wealthy people in the building, and that will only continue as the rents go up. So it goes.
Response: Patrick Walsh, thank you so much for providing us with feedback on your experience here! We really appreciate your positive review. We strive to deliver an excellent experience and are glad you found this to be the case. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! -The Hepburn
Jamie Specter Dattilo: The Hepburn is a great place to live! Very modern design and amazing view from the rooftop. Some things that make it stand out above the rest: *The concierge staff (Hasaun, Bryan, Russell, Frank, Noah, and Danielle) goes above and beyond to make sure you are taken care of 24 hours a day, 7 days a week. They have helped with deliveries, finding great partnerships with local businesses so residents get deals, and just ensuring that the building is clean + safe at all times. *Love the events! Toni and the concierge group do a great job planning a variety of events. For example, they bring in local businesses (e.g. wine shops, health/wellness groups, chefs from restaurants, etc.) for us to try different products. I have never lived somewhere where I have developed so many genuine friendships with the people that live in the same building and I attribute a lot of that to these events. *The maintenance group (Emmanuel, Jeff, and Alex) never makes you wait if any maintenance is needed and they do a wonderful job with regular upkeep. *The Hepburn office staff (Stephanie, Sofie, Allison, Melissa) makes the rental process so easy at not only the beginning of the relationship but also throughout your stay at the Hepburn. *The gym is top-notch - including three Pelotons! - and we have regular exercise classes throughout the week. It has been a wonderful experience so far.
Response: Hi Jamie - Your recommendation means so much to us and we're so happy to have earned it. We always strive to provide top quality service to every resident and guest and we are so thrilled to hear that you have enjoyed your experience here at The Hepburn! Thank you for taking the time to let the world know about your positive experience. Have a great day!
Sev Bouwer: I have been living in the Hepburn for 2 weeks and so far it exceeds my expectations. The flow, natural light, finishes and design of the house is very well thought for each unit- from the darker shades in the bedroom, to having 2 temperature control areas. Every detail is exactly as I would like, which is hard to come by. It is a real dog friendly apartment with a dog park in front of the building. Especially, the concierge is a blessing... They might be better than a 5 star hotel. I would like to warn you though about Bozzuto (it is the web portal to help you move which came through The Hepburn). Those are 3rd parties and there is a moving company named Dolly - I trusted them, since the ‘referral’ came through the trusted reputable party, which was The Hepburn. They call themselves the Uber of movers (and the mentality is the same) but you have a high probability of coming across with suspicious people and suspicious vehicles and they are totally independent parties as well, which maybe OK for a 30 min Uber drive but totally unacceptable of a move. So, I came across with unprofessional and unvetted movers?!?! who had neither the responsibility nor the accountability of the move, which wasn’t short of an episode from American Horror Story.
Response: Sev Bouwer, thank you so much for the positive review! We are glad to hear that you enjoy the living environment are happy to be of continued service to you. In regard to your moving venture, this is definitely an unfortunate occurrence and I do apologize for the less than acceptable experience. At your convenience, I would like to discuss this experience further so as to have a dialogue with the company. Again, your feedback is welcomed and greatly appreciated. As always, please do contact our Management team when needed. Sincerely, Monica
Claudia Greves: What a wonderful place to live. Safe, beautiful, grand and the views - oh my gosh the views are amazing really. This is a place of style and grace. Miss Courtney is exemplary as your concierge - knowing all and with kindness and professionalism unsurpassed. Mr. Jose, who will help you through the application process, could not be more thorough, competent or proficient. The staff is outstanding.
Response: Hi Claudia Greves, thank you for taking the time to leave a review for us at The Hepburn. We're happy we could meet your expectations! We really appreciate your positive review. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! -The Hepburn
Neal: Lived in 413 via Blueground DC from 4/8/20-2/28/21; it was supposed to be 2-3 months. I lived 7 minutes away. Accommodations were cramped; Blueground DC was exceptional under new GM. The Hepburn is exceptional. The rules for upgrading were abhorrent to me. I leased ~1,000 sf one bed/one bed that is exceptional. I’d like to be in tier 10, 18 on a higher floor 11th floor where my great view would be magnificent. I may keep my current unit for guests. The Hepburn Concierge Team is magnificent. I’ve lived in DC since 7/3/98. Typically travel 3-4 months/year even during SARS-CoV-2. Great apartments and excellent services,
Response: Neal, your wonderful feedback and recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! - Genna, Sales and Marketing Associate at The Hepburn
Beverly Rivers: I made a point to live in a Bozutto managed property and I love it. The attention they give to the residents is superior. The staff is friendly and engaging and the amenities are stellar. The facilities management team rocks and always leaves my apartment clean and tidy. Even the residents are cool! I would definitely recommend The Hepburn to anyone looking to live in the best building in the city!
Response: Hi Beverly, We always strive to provide top quality service to every resident and guest and we are so thrilled to hear that you have enjoyed your experience here at The Hepburn! Best wishes, Allison M. Goodman Property Manager The Hepburn
Drew Evans: I lived at the Hepburn for 2 years while living in DC for work. They have incredible staff that is extremely helpful, and the apartments and amenities are excellent. Clean, high quality, and truly a great place to live. I'd highly recommend for anyone looking for a high end apartment.
Response: Hi Drew Evans, we are very happy to have provided you with such a positive experience! Thank you for taking the time to let us know how we did. We hope to be of service to you again in the future. Best wishes, The Hepburn
Sarah Mugmon: The property management and concierge teams are amazing! Allison, Brooke, and Jennifer were all incredibly helpful and caring with a recent intra-building move - they were immediately available to answer questions and address my concerns as they arose, and my move was seamless. The quality of service in the building is what has kept me living here since the building first started leasing in 2016.
Response: Hi Sarah, Thank you so much for your review; it really means the world to us! We're delighted to hear you've enjoyed living with us at The Hepburn, and we're so excited to see what the future holds! Best wishes, Allison M. Goodman Property Manager The Hepburn
5. The Wray
Address: 515 22nd St NW, Washington, DC 20037
Schedule: Closed ⋅ Opens 9AM
Telephone: (202) 360-4225
Business type: Apartment rental agency
Web page: https://www.thewraydc.com/
Near The Wray:
- a 32 meters away parks with barbecues in: Anniversary Park
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The Wray: what do users think?
Emily Nguyen: I love this apartment complex. Clean place, super friendly staff, safe. I’m grateful for the nice gym, lounge, and secure package room (I’ve had friends in other complexes have their packages stolen all the time, so it makes me extra thankful for the Amazon hub and locked package room). The apartment is newly renovated so my appliances and rooms are all very clean and new. The staff holds regular events for residents too, which is fun. It’s only a 7 minute walk away from the GW medical school and the Foggy Bottom metro station, which has been extremely convenient. Due to its proximity, I love going on jogs down to the National Mall. Only thing is I wish there were more restaurants nearby, but overall I can’t complain.
Response: Emily, Your recommendation means so much to us and we're so happy to have earned it. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Best, Jessica Murphy, Property Manager
Katie Weed: I love living at the Wray!! Everyone from the maintenance staff, to the concierges, to the property managers are friendly, professional, and dedicated to making this community feel like home. Not to mention - the amenities are amazing!
Nicola Dell'Arciprete: The Wray is not only an amazing location. I enjoyed all of the top notch amenities (particularly the club room on the roof top) and great staff always friendly and happy to support. Strongly recommended!
Response: Nicola, We always strive to provide top quality service to every resident and guest and we are so thrilled to hear that you have enjoyed your experience here at The Wray! If you have any further questions, please give us a call. We're always happy to help! Best, Jessica Murphy, Property Manager
Andrea Birriel-Sanchez: Cannot say enough good things about living here! Everyone from the leasing office, concierges, and maintenance staff are extremely friendly and kind! They will go above and beyond to make you feel at home. Should you have any issues at all, the maintenance team will address them instantly. Location is great, apartments are beautifully renovated. Highly recommend if you are thinking of moving to The Wray!
Response: We strive to deliver an excellent experience, and are glad you found this to be the case. We hope to be of service to you again in the future. Best wishes, The Wray
Jay Shah: Great apt building with fantastic staff. All the concierges are super helpful. They go above and beyond to meet your needs. Thanks Eston, Lisa, Marsha, and Kianti.
Response: Hi Jay, Thank you for the high star rating! We hope to be of service to you again in the future. Best wishes, Jessica Murphy, Property Manager
Sunny Akarapu: Living at The Wray is great. It’s close to GW and has many convenient amenities. Eston and Lisa are wonderful!
Response: Hi Sunny, We strive to deliver an excellent experience, and are glad you found this to be the case. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Best, Jessica Murphy, Property Manager
Emily Benack: As other reviewers have stated, living here has been a wonderful experience. Every single staff member is beyond accommodating and friendly, the property is beautiful and extremely up-to-date, and the location is extremely convenient (especially for anyone with a connection to GW). Cannot recommend enough!
Response: Hi Emily Benack, thank you for taking the time to leave a review for us at The Wray. We're happy we could meet your expectations! If you're ever in need of more help, please let us know! Best, Jessica Wilson, General Manager
H. Al Ansari: It’s so easy to fall in love with The Wray. I felt like I traveled back in time to the mid 1900s when I walked into the building. It has a distinctive personality and was brilliantly decorated. We had a nice time viewing the apartments in the building with Caleb.
Response: H. Al Ansari, we really appreciate your positive star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Best, Jessica Wilson, General Manager
Sarah Glenn: Nicely, renovated apartment. Love the concierge, Lisa and Eston are great!
Response: Hi Sarah, We always strive to provide top quality service to every resident and guest and we are so thrilled to hear that you have enjoyed your experience here at The Wray! Thank you, and have a fantastic day! Best, Jessica Murphy, Property Manager
Joonpyo Sohn: This is a wonderful place with plenty of amazing amenities and friendly staff. Everyone I met at the Wray was extremely resourceful and kind.
Response: Joonpyo Sohn, thank you for your kind words and this wonderful review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Best, Jessica Wilson, General Manager
6. Eliot on 4th
Address: 1001 4th St SW, Washington, DC 20024
Schedule: Closed ⋅ Opens 10AM
Telephone: (866) 609-8401
Business type: Apartment complex
Web page: https://www.elioton4th.com/
Near Eliot on 4th:
- a 22 meters away chicken restaurants in: Momo Chicken and Grill
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Eliot on 4th: what do users think?
Alek Mouly: Been living here for just under a month and it has been great so far. The location is fantastic, the building and its amenities are of really great quality and the staff is very friendly and helpful as well. In particular, my leasing agent Ndidi was extremely friendly, made the process of starting the lease very painless and was far and away one of the nicest leasing agents I've had the pleasure of working with during my apartment search.
Response: Hi Alek, Thanks so much for taking the time to share your positive experience with Eliot on 4th! We are glad that you enjoyed working with Ndidi, she is GREAT!. As always, our team is looking forward to our next interaction. Sharita Harper, Senior Community Manager
Naomi Rinaldi: I was moving to DC from out of state, and Ndidi was extremely helpful throughout the process as I wasn't able to come and see the prospective layouts. She was very responsive to my calls/emails (I had sent her many), and I was able to ultimately snag an apartment that I really like. Overall, living at Eliot on 4th over the past few months has been a pleasant experience - both the location and the amenities are great.
Response: Dear Naomi, Thanks for the great review! It is truly touching to know you think so highly of us! The entire team including Ndidi. hope to continue exceeding your expectations with 5 star service. -Sharita Harper, Senior Community Manager
Kimberly Jamison: We absolutely loved our time living in Eliot on 4th. The location in SW DC can't be beat. We loved the large windows and extremely functional layout in our apartment. We enjoyed the rooftop amenities, the courtyard space, and occasionally working from home in the lounge area downstairs. However, after almost 4 years of renting as excellent tenants, when we asked to end our lease one month early, the Mill Creek team said that the only thing that they could do for us was allow us to pay a one month "penalty" for early lease termination. (Which is essentially the same thing as just finishing out our lease...) That unfortunate ending to our time at Eliot on 4th definitely put a damper on our overall experience.
Response: Thank you Kimberly for sharing your experience at Eliot on 4th. Thank you for understanding that we have to enforce the terms of your signed lease fairly to everyone. We wish you the very best in your move. -Sharita Harper, Community Manager
Deborah Epstein: I'm a new resident of Ellott on 4th but I want to share my experience with Ndidi Ukaibe in the leasing office. I submitted my application over the Christmas holiday when DC was hitting it's Covid spike. She was amazing, she walked me through the process with patience, she expressed sympathy and cared about my situation with professionalism and kindness. She was working alone in the leasing office and still managed to respond to me in a reasonable amount of time. I had a few bumps in my application process that required flexibility and understanding she responded with both. She easily could have filled my apartment with all the people waiting in line to get into that building. The building is beautiful, the amenities are quality, and the location is amazing.I looked at apartments for 6 months before choosing Elliot on 4th and couldn't be more excited about being a resident.
Response: Hello Deborah, Thanks for choosing us and leaving such a great review! We truly appreciate you sharing your experience working with Ndidi. We are honored to have you as part of the Eliot on 4th family! Please reach out to us with any additional questions or comments! We're here for you anytime! -Sharita Harper, General Manager
Victor Sage: The building is okay. The apartment finishes are mediocre at best or in the case of the cabinets downright awful. We moved in during Covid without having been able to visit the unit before hand and relied on a video walkthrough. Living here was okay. When we first moved in all the staff was amazing and super friendly but shortly after management fired everyone and then it was constant turnover for the entire time we lived there. It wasn't necesarily bad for us but you could feel the tension with the staff which was a bit uncomfortable. We pay enough money to live there they should treat and pay the staff that run the day to day operations of the building fairly. The biggest complaint we have though is about the utilities. In additional to your own electricity that you pay to Pepco directly you have to pay the building itself for water, sewer, HVAC, etc. They are supposed to be individually metered but it's pretty obvious they just make them up. Every resident we knew had the same issue. You could be gone for two weeks in one month and the utility bill could be higher than the previous month when you were there every day. Some months the utilities were for the same amount like they just copy/pasted the bills and didn't care. One thing is for certain the values always went up and never down. Each month it was just a little bit more. If you're looking at the Eliot I would recommend looking elsewhere. There are much nicer buildings in the area where the units go for the same rate. We could only make it one year and we are very glad to have moved on.
Response: Thank you Victor for sharing your review. If you would like to discuss the billing process in more depth please contact the leasing office so we can explain fully. I can also discuss your staffing concerns. No one has been fired since you moved in and two of our office team members have been here since the building was built. Our Assistant Manager took a position closer to home and our Assistant Service Manager was promoted to Service Manager at one of our other communities. This is one of my strongest teams and they are very close and their customer service scores have ranked among the top in our company which received top ranking in the nation in 2021. If you have a specific concern or a poor experience with a specific person please reach out to me to discuss. Thanks again for your review. -Dan Grove, Regional Manager - dgrove@mcrtrust.com
Fredrick Martin: I've enjoyed living at the Eliot on 4th. The property is great and the amenities are very good. The details of having soft music paly in the hallways along with the fresh smell of simple sage is a nice touch. The staff has been helpful and I've enjoyed working with Ndidi in the leasing office.
Response: Hi Fredrick, Thank you for the awesome feedback. Hearing that your experience went well really makes our day. No surprise to hear you share about Ndidi, she is wonderful. -Sharita Harper, Senior Community Manager
Trevor Alexander: The people that work at the building are awesome and make it a great spot to live. It’s in a great location, is really new, and offers great amenities. Special shout-out to Ndidi, she took care of me from day one and is always a fun time to talk to.
Response: Trevor, Thanks for choosing us and leaving such a great review! We're thrilled that Ndidi left you with such a great impression! We hope stay one of your favorites. Please let us know if there is anything that we can do for you in the future. William Weiglein, Assistant Community Manager
Maria Hurt: I really enjoyed my time living in this building. Location is amazing and hard to beat. My one bedroom was perfect and super comfortable space-wise. Nothing about the building is causing me to move out – just moving into a bigger place with my fiancé. Leasing office is average. Ndidi was impossible to get a hold of while I was applying, so maybe try to get a different leasing agent at the beginning. But it was worth it to keep bugging and eventually got through it and moved in. William has taken over for my move-out information and has been responsive and helpful so far. Only maintenance issue I ran into was a time period where a marijuana smell was coming through the bathroom and hallways. I will say the building handled it well and got it resolved quickly. Other than that, I did not have any issues with the apartment itself. One con is that lately there have been a lot of mandatory DC water shut offs at really inconvenient times (i.e. 8:00pm for eight hours, not great) with very short notice. It would be helpful to get more notice, but fully aware that can be out of the building’s control most of the time. Overall the building is really nice to live in. Amenities and location are great and the rooftop pool was always nice in the summer. Concierge is fine too. They are there 24/7 and always helpful with packages. All in all, good building to live in if you want a luxury building close to the city/Wharf!
Response: Thank you so much Maria for sharing your thorough review of Eliot on 4th. We wish you the absolute best with your move! -Sharita Harper, Senior Community Manager
Christoph von Löwenstern: Staff was very helpful and facilitated to the maximum extend my move to Washington from Germany.Nice apartments and common areas are in a very good shape.Wonderful rooftop area - very relaxing.
Response: Christoph, Thank you for taking the time to share your positive experience at Eliot on 4th. We are so happy you chose to call our community home and we look forward to your continued residency for many years to come. If you ever need anything, please do not hesitate to reach out to us at 202.488.0122 or stop by the office. Thank you again! Shawn, Community Manager
Shay Norman: Got the privilege of working with Ndidi during the leasing process. Because I was moving in the middle of winter from the mid-west the process of located a living space from another state was very stressful. Ndidi was amazing during the entire process by extending me patience, honesty, and expertise. Truly appreciated working with her.
Response: Hi Shay, We are grateful and appreciate the time you took to leave your review. We are so happy that you are enjoying your experience at Eliot on 4th and with Ndidi specifically. We hope to continue exceeding your expectations with 5-star service. -Sharita Harper, Community Manager
7. Meridian at Gallery Place
Address: 450 Massachusetts Ave NW, Washington, DC 20001
Schedule: Closed ⋅ Opens 10AM
Telephone: (202) 925-5905
Business type: Apartment complex
Web page: https://www.meridiangalleryplace.com/
Near Meridian at Gallery Place:
- a 8 meters away event organization companies: CBD Meetings
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Meridian at Gallery Place: what do users think?
Caley Medina: I have really enjoyed my time at Meridian at Gallery Place so far! I have been living here since the start of January 2021 (it is now the end of March). I am a student studying abroad in DC, and my university placed my cohort in this building for the semester. For this reason, I cannot comment on the building's management / leasing office as our university handles that aspect for us, but I can speak to the building and lobby itself. First, the good. Our apartment is newly renovated with stainless steel appliances and great fixtures. I remember being shocked that this was our "university" housing; it's absolutely beautiful! Some reviews have mentioned noise from ongoing renovations, but I have always received emails about planned work days at least two weeks in advance. Next, the sundeck, clubroom, and gym are amazing. Since January, they've been open and available for us to access. It's so convenient to have all of these amenities right here in the building. In addition, the front desk staff are very kind. Miss Valerie is especially conversational and very helpful. The gentlemen are less chatty, but always polite and ready to assist with a guest parking pass or a package delivery. Plus, the location is great; it's a 3/4 mile walk to Union Station, a mile walk to the Capitol, and only a few blocks to the Chinatown / Gallery Place metro stop. Now, the not-so-good: There are four elevators in the building, and a few times since January one of them has stopped working. It's usually fixed in a day (only once has it been multiple days), but we never receive emails advising us to expect delays / signs in the lobby saying the elevator is still down. Also, the stairs are always locked, which seems very strange to me. I feel that a great way to ease elevator traffic would be to grant key fob access on the stairs to 2nd and 3rd floor residents. Maybe this is already implemented, but I have never seen the stairs open. Now to speak on my main issue: street noise. We live on the ninth floor, and our apartment is right along 5th St with our windows facing east. Right across the street from us is a ministry (you can find it on google maps) which seems to also be a kind of temporary housing situation / shelter. There are always people hanging out in front of the ministry, often fighting and yelling. For about two straight weeks in February, a guy with a karaoke machine sang for hours every day, and it was all clearly audible from our apartment, even that high up with all of our windows closed. I'm fairly certain this noise can only be heard from the 5th St side, however, because the cohort's other apartment faces Mass Ave NW and they cannot hear a thing. Overall, I enjoy this place, and if I had a salary that permitted it, I would love the chance to lease here after the semester. The apartments are really nice, the closets and bathrooms are huge, and the common areas are very well-maintained. The noise definitely drove me wild when I worked from home during the omicron wave, but I'm in the office now. I also go to bed every night with earplugs! If you WFH and appreciate some peace and quiet, avoid the 5th St side of the complex. I'll be sure to update this review at the end of our stay if opinions change!
Response: Thank you for your review of Meridian at Gallery Place, Caley! We appreciate you letting us know your favorite aspects of our community, as well as the areas that you think could use improvements. Your feedback is important to us and your detailed perspective will help us further improve our community.
Delfina Müller: The staff is kind, although the leasing office staff is rather slow at solving requests. The amenities are wonderful, although I wish that they would let us use the rooftop and dining areas until midnight, as in neighboring buildings. - From a verified resident on ApartmentRatings
Response: Thank you for taking the time to review, Delfina! We are delighted to hear that your stay with us was nothing short of wonderful. We wish you all the best in your future endeavors.
William Spade: Avoid Avoid Avoid! I wish I could give this building zero stars. The building is gross and the management is rude and criminally incompetent. Amenities: The rooftop has been undergoing major construction for several months and none of the grills, outdoor area, or common spaces are available. These are particularly important to allow you to get out of the apartment when working from home during covid. Why are we paying full price if we can’t use any amenities? Noise and Location: Speaking of construction, there is so much constant noise in this terrible building. They are constantly doing construction on all the floors, so there is drilling all the time (bad if you're doing remote work). Not to mention the very loud homeless people that loiter nearby, especially at night when you’re trying to sleep. It feels unsafe. This place is a waste of life. Find any other apartment in any other area of DC. How can the Meridian justify charging full price when so much is lacking?
Response: Hi William, thank you for your feedback. Please know, we are grateful for your patience. Our roof deck is currently being renovated and when it’s complete it will be an even nicer amenity for you and all residents to enjoy! We apologize for the inconvenience that these renovations are causing you as we understand that noise can be a concern. We'd like to discuss these issues you've mentioned, but we’re unable to find information for William Spade in our resident database. Please reach out to us at 202-326-0000 or email us at meridian_gallery@paradigmcos.com when you have a spare moment. Thank you!
Connor Brown: Absolute worst leasing staff on the planet. I have had multiple friends living/moving here who have been taken advantage of by the leasing office. They know exactly what they’re doing: preying on young people who don’t know what they’re doing. Helping one of those friends file complaints through DC Fair Housing but I will not rest until this entire leasing staff is fired.
Response: Hi Connor, thank you for your review. We are disappointed to read that you feel this strongly towards our leasing staff, as we treat all of our future and current residents equally and fairly. If any of our residents have any concerns regarding our staff, we welcome them to our office to speak with our management team. This information is important to us and we would like to speak with the residents you are referring to so that we can address this immediately. At your earliest convenience, please contact our office and we'll be happy to speak with you all. We hope to connect with you soon.
Sarah Pleznac: We’ve had a pretty good experience here. Yes, there is construction because they are revamping everything (it was built in the early aughts). Management is very good about sending us emails when there will be loud construction, such as tile work, demolition, or heavy drilling. I’ve lived in both renovated and non-renovated units in the building. The renovated units have less maintenance issues. It seemed to us when we lived in a renovated apartment, our maintenance issues where answered a bit quicker. However, I currently live in an non renovated unit and we are still quite happy. The fixtures and finishes are a bit worn, but that’s to be expected when we are probably the 10th tenants in this apartment. I can work with that. I love the staff here. Special shout outs to Patrick (building manager), Tony (leasing office) and George (front desk) for getting stuff done, and enforcing our community rules. My dog loves George, and he always gives my dog treats when we walk through the lobby. The maintenance staff is very good and professional, but they are over extended (it’s a building with 400+ apartments after all). Maintenance is often swamped with maintenance requests the week rent is due, because of all residential portal logins. Low/medium priority maintenance issues get back burnered during this time, but are resolved in less than a week. I am happy our building has increased security in the last year. You now need your fob to get on your floor at all times. I think this should be expanded to the club floor and pool as well. You definitely should keep your guard up while walking around this neighborhood. We did have a lot of mentally ill, sometimes aggressive homeless people congregating in the alleyway behind our building. It seems they have moved to the edge of the park across the street. Lastly, the community… I’m in my early thirties and I feel a bit old here, especially on weekends when this building becomes more dorm rather than apartment building. I don’t like using the pool on weekends because it becomes a little too much like “MTV Spring Break” for my liking. Too much alcohol on the pool deck, beer cans (sometimes glass bottles) left around the building, extremely rude and loud behavior. This is my least favorite part about living here. TL;DR: Management is great, just over extended. These are very nice apartments. There is a bit of a rowdy 20 something crowd here. The location is absolutely perfect.
Response: Thank you so much for your honest 5-star review, Sarah! We appreciate you letting us know your favorite aspects of our community, as well as the areas that you think could use improvements. Your feedback is important to us and your detailed perspective will help us further improve our community. We're glad that our team members have been dedicated to you and attentive to your needs. We'll make sure to continue to do our best!
Chris: I think some of the reviews here aren't fair, mostly because people are snowflakes and like to complain...waaah. I lived here for two years and recently moved out. First the bad. Yes there is a ton of remodeling going on. As people move out the units are upgraded. This wouldn't be an issue if most of us weren't working from home, that part did annoy me. There is a homeless center across the street from the building so you get interesting stuff happening there at times, but I never saw anything crazy or felt unsafe. The elevators can be slow at times. So the apartments should REALLY OPEN THE STAIRWAY. My A/C broke at least once each summer, but they were quick to fix it. Upstairs units stay warmer so my AC ran often in the summer, but i rarely used heat in the winter. As for the rest, there is a gym and pool, its a short walk to the metro, capitol bike share is right outside the building and its close to the interstate. There are restaurants, bars, china town and a Safeway grocery store all in walking distance. I had an opportunity to get into one of the nicer apartments in the area, but surprise, that was more expensive and I wasn't looking to go much over 2k. You get what you pay for and I don't think this place was bad if you're okay not being in Dupont or some other more desirable part of the city. Also, I felt the staff was nice. For the other reviewers? 1 star? Do you want them to wipe your @#$ for you and give you a mint after? I give this place a 3.5, but rounded up to 4.
Response: Hi Chris, thank you for your review and insight. We're grateful for the time you took to leave such thorough feedback and we value your input. Please know that we work our best to ensure resident happiness, so we appreciate your recognition of our team. We wish you the best moving forward and hope that you enjoy the rest of your day!
Carly Tower: I've loved my year at Meridian at Gallery Place! My 1 bedroom unit with sunroom is incredibly spacious and a great value for the square footage, storage space, and amenities in the building. Incredible neighborhood in DC with so much to do and a vibrant community! - From a verified resident on ApartmentRatings
Response: We are glad you love living with us, Carly. Please let us know if there is anything you need to make you even happier. We are here for you!
Samantha S.: My roommates and I lived at the meridian for over a year. In the time we were there, we had a great experience! The location is great, and rent is good- especially when you turn the sunroom into a bedroom. Management was always super reasonable with us. We were there during renovations, which was definitely irritating having to work from home with construction, but that is the reality of city living. Management was very accommodating/responsive to our request to be given a heads up when construction would be near our apartment and had common spaces we could utilize. We also dealt with our AC breaking. The building isn’t perfect, none are, but the way the management team worked with us made the stressors less impactful. Patrick, the property manager, is especially wonderful! We will always think so fondly of our time at the Meridian. Lastly, shout out to George for rocking the front desk.
Response: Samantha, thank you for the great review! We appreciate your feedback and the shout out to our team members. While we're sad to have lost you as a resident, we're excited for your latest adventure. We miss you already! Best wishes!
Maria Smith: The mail problem is so horrible in this building. It is clear that management has not created a schedule for front desk individuals to sort through mail so that packages are ready for pick up upon delivery. I have had multiple packages not be processed for one or two days. I have gone to the front desk more times than I can count after work around 8 PM and have showed them confirmation codes of packages delivered at 7 AM. Their answer is usually that the package is still not been “processed”. I will then go the next day before work at 9 AM to check on the status and still no processed package. To be clear, this is regarding packages that have been dropped off in this building but management has failed to create a schedule so that staff will have to sort through packages and have them available for pick up to residents. This is unacceptable. I am very close to creating a PO Box somewhere else so that I can pick up things I need like medication, house supplies, etc. promptly as opposed to waiting 2 to 3 days for the building to sort through it. The fact I am paying a steep rent and cannot get mail that has been delivered is beyond me. This is a huge reason to not live in this building because there is no communication between management and they make you feel like it is inappropriate to ask for your packages that were delivered multiple days ago.
Response: Hi Maria, thank you for sharing your feedback with us. We're disappointed to learn that you've experienced such inconveniences regarding your mail, and we apologize for the delays in receiving your packages. Our team would like to ensure that you receive your mail in a timely manner; however, we cannot reach out to you because we do not have a Maria Smith on our resident's list. When you have a moment, please contact our office so that we may address and resolve your concerns regarding the package delays. Thanks again and we hope to connect soon.
Carl A Dandridge Jr: Very Poor! The property manager is aggressive, argumentative, rude and not fit for customer service related roles. He is not hear to be an advocate for residents. Controlled by personal feelings ???? - From a verified resident on ApartmentRatings
Response: Hello and thank you for reaching out. We appreciate resident feedback and would be happy to connect with you to ensure a positive experience moving forward. When you have a moment, please contact our office directly so that we may learn more about your concerns and see how we can improve your impression of our team. We look forward to connecting!
8. Mai Place Apartments
Address: 1400 14th St NW, Washington, DC 20005
Schedule: Closed ⋅ Opens 9AM
Telephone: (202) 494-9238
Business type: Apartment complex
Web page: http://www.maiplacedc.com/
Near Mai Place Apartments:
- a 7 meters away discotheques singles: Players Club
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9. Residence of Kalorama
Address: 1800 Connecticut Ave NW, Washington, DC 20009
Schedule: Open 24 hours
Business type: Apartment rental agency
Web page: https://www.residenceofkalorama.com/
Near Residence of Kalorama:
- a 3 meters away caviar stores: Russia House
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Residence of Kalorama: what do users think?
Edward Grandi: I was visiting for an insurance inspection of the building. I was extremely impressed with life safety and security features of the property. It is great location, just North of Dupont Circle.
Donald McCubbin: Positive: Professionalism, Quality, Responsiveness, ValueGreat location! The owners are super responsive. Big windows with lots of sun. I really enjoyed staying at their place.I really grew to like the little kitchen with the induction stovetop, which was like cooking with gas. I never had used one before.
Howard Taylor: The building is nice and the apartment is as well, but there could be changes in the apartment to make it more comfortable.
Jen Sorlie: Positive: Professionalism, Quality, Responsiveness, ValueAmazing management team. Cozy, sunny spot on an ideal corner, with everything you need and want.
P. Rivera Jr: Nice quiet place ....
10. The Woodley Apartments
Address: 2700 Woodley Rd NW, Washington, DC 20008
Schedule: Closed ⋅ Opens 9AM
Telephone: (844) 303-9470
Business type: Apartment building
Web page: https://www.thewoodleydc.com/
Near The Woodley Apartments:
- a 71 meters away educator schools: Aidan Montessori School
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The Woodley Apartments: what do users think?
Jill Barclay: I have lived in The Woodley for over a year now and feel compelled to share my incredibly positive experience. The staff at this property are top-notch! From my initial outreach to arrange a tour, through move-in, to my recent lease renewal I have enjoyed every interaction I have had with Jessica, Kelsey, and the rest of the Leasing Office. I have also come to love every member of the concierge and maintenance team. They are all professional, kind, and friendly - and I feel like I am being greeted by an old friend whenever I arrive home or have a question to ask. The Woodley is also incredibly secure. As a woman who lives alone I have always felt safe and taken care of in this building and on the property in general. On top of that all the amenities are top notch and well maintained. I walk into my apartment every day feeling lucky to live in such a beautiful space! Living here is the most at home I have felt since moving to DC over 10 years ago. I've lived in a lot of buildings during that time and this one is simply the best! I can't recommend this building more.
Response: Greetings, Jill! Thank you for the 5-star review of our community. We appreciate your loyalty over the last year and are pleased to know that our team, particularly Jessica and Kelsey, have provided you with such friendly service. Our team takes great pride in creating a warm and welcoming place for our residents to call home, and we greatly appreciate your feedback. Your recommendation to others means a great deal to us, and we look forward to serving you for many years to come. If there is anything you ever need, please let us know.
GULHAN GUR: I have been searching for an apartment to lease in DC for a few weeks and The Woodley Leasing Office has by far been the most professional team I have met. Samatha Thomas has been extremely helpful. She immediately replied back to my email on a Sunday evening, and on Monday morning she was ready to show me a few apartments via virtual tour. She was great with the follow up emails too. She remembered even the small details I mentioned during our call. I have been talking to a few dozens of leasing offices and never experienced such a top notch service quality.
Response: Thank you so much for taking the time to provide a review of our apartment homes, Gulhan! We are thrilled to hear that Samantha has provided you with such outstanding service and will be sure to extend an extra pat on the pat for a job well done. Our team is proud to offer a top-notch living experience that is challenging to find anywhere else. If you have any further questions or need anything else, please do not hesitate to contact us.
Sherrys dc: They(The Woodley) run an amazing operation at "The Woodley." We service many residences by making deliveries to the property and the staff at The Woodley is always very welcoming, professional, and friendly. The property from the exterior landscaping to lobby is always very clean and presentable. We are proud to have them as our neighbors in Woodley Park community.
Response: Thank you for the 5-star review of our community, Sherry! We strive to create an exceptional living experience at every turn, and we are glad it shows. Your positive feedback about our team is appreciated, and we look forward to sharing your comments. We are proud to have you as our resident and look forward to serving you for years to come. If there is anything you ever need, please let us know.
Erica Holman: I recently toured the Woodley and (though I didn't end up moving in--timing just didn't work out) the building is stunning, and the service is amazing. Samantha was a great help to me, and I appreciated her kindness and attention to detail. Even though it didn't work out for me to lease at the Woodley, Samantha was knowledgeable and happily answered all my questions about the neighorhood and other apartments in the area. The residents at the Woodley are certainly lucky to have such a willing and helpful front office team! Thanks, Samantha!
Response: Erica, we appreciate you considering our community as a place to call home! It is excellent that Samantha was so helpful and knowledgeable in showing you the various facets of being a resident with us. We are sorry it did not work for you to live here. Rest assured, we will always be here if you need us in the future.
Amanda Ray: Before I moved out of the area, I toured the Woodley with Kelsey and was thoroughly impressed. Though the units are expensive, they are well-built with high quality finishes; likewise, the amenities are impressive and extensive. It's also obvious that a lot of care and effort is invested into building a positive community experience for residents. If you're looking for a new home in NW DC, definitely add the Woodley to your list!
Response: Amanda, we appreciate you taking the time to provide us with a review! Our team takes great pride in delivering an exceptional living experience, and we are glad it shows. Your recommendation of our community means a great deal. If there is anything we can ever do for you, please let us know.
Matt Charles: Wonderful, well-kept building in a quiet neighborhood with easy access to the metro. Keisha, William , Lilliana, and the rest of the staff are always courteous and friendly. The pool is also a great feature and it's open most days in the summer.
Response: Matt, thank you for leaving us a review! Our team takes immense pride in delivering a comfortable and peaceful place for our residents to call home. Your acknowledgment of Keisha, William, and Lilliana is greatly appreciated. It is our pleasure to serve you, and we look forward to doing so for many years to come. If there is anything we can ever do for you, please do not hesitate to contact us.
Catherine Soltesz: It was a joy to work with The Woodley team. I recently hosted an event with The Woodley where they treated their residents to fresh flowers. The team was very friendly, professional, and easy to work with. It is obvious they care for their residents. The Woodley is absolutely stunning, the first thing I noticed was the impeccable landscaping. It is an oasis in the city. Beautiful apartment building in a beautiful part of the city. Not to mention it is walkable to a lot of great restaurants!
Response: Hello Catherine, It was a pleasure working with you as well! How nice to know that our community's tranquil atmosphere left you with such a positive impression. Thank you for the review.
Kara Thompson: What a beautiful property! I'm not looking to move until next year, but the leasing team was very kind and answered all of my questions. Samantha gave me a tour and has done a great job following up with me as well. When I am ready to move next summer, the Woodley will still be the #1 on my list.
Response: Kara, thank you for considering our community as a place to call home! We are pleased to know we made a positive impression on you and that Samantha provided you with such excellent customer service. When you are ready, we look forward to welcoming you as an official resident. In the meantime, please let us know if you have any questions or require any additional information.
Vladimir Martinez: I moved to The Woodley in January when Windsor took over the property and have loved everything about my experience. The location is amazing, tucked in Woodley RD you're minutes from downtown DC and can also enjoy the peacefulness of Woodley park. It's also conveniently located steps away from rock creek park. I personally enjoy all the community spaces especially now during Covid! Some of my favorite places on the property are the private dog park, rooftop terrace with breath taking views, and the meditation garden. The Woodley offers everything you would want in a home!
Jim Custer: Absolutely love living here. Amenities are top notch, management office (Jessica and team) is extremely responsive and accommodating, the units are beautiful, spacious and bright. Honestly cannot believe we live here - feels more like a hotel. No plans on leaving anytime soon
Response: How nice to hear, Jim, that your experience in our community is worthy of five stars! We are glad that you enjoy our superb amenities, spacious apartment homes, and superior service. We also hope you will be with us for a long time to come!
11. The Gale Eckington
Address: 151 Q St NE, Washington, DC 20002
Schedule: Closed ⋅ Opens 9AM
Telephone: (844) 897-3028
Business type: Apartment building
Web page: https://www.thegaleeckington.com/
Near The Gale Eckington:
- a 63 meters away box shops in: FedEx Ship Center
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The Gale Eckington: what do users think?
Treon Jones: When I visited The Gale Eckington Paris greeted me in the lobby. She was very welcoming and attentive to my needs for looking for a one bedroom apartment. Paris took me on a tour of the property, and answered all my questions in a respectful and professional manner! This property is very beautiful and conveniently close to the metro station and other amenities. Although I am still apartment hunting this could definitely one of my options. The customer service and professionalism of Paris definitely could possibly sway me in the direction of being a resident of The Gale Eckington!
Response: Thank you for sharing your 5-star experience, Treon! We're so glad Paris gave you a great tour and answered all your questions, and we'll be sure to pass along your kind words to her. If we can be of any additional assistance with your home search, please don't hesitate to reach out.
Ben Wilhelm: Recently moved in to the Gale, so far everything has been smooth and relatively easy to navigate. I appreciate all of the staff that I have communicated with so far and found them to be very kind and helpful. I was reading some of the negative reviews and think a lot has changed from the times those were written so as of right now I would recommend this place for sure. We have a puppy here who loves to let the world know he can make noise sometimes and the neighbors and community here seem to be very friendly and understanding about that. I look forward to the rest of the year here
Response: Welcome to our community, Ben! We're glad you and your puppy are feeling right at home in our friendly environment. If we can be of any assistance, please reach out to our team.
Christina Dinkins: Just a few good praises to give out!! I’ve been here for over four years I’ve seen the good and the bad but what makes living here great is some of the staff!! First let’s praise some management personnel there’s Ms.Jackie since day one she’s been very helpful informative and her motherly attitude makes her just a brilliant and refreshing spirit to interact with when visiting the leasing office. Derrick is another professional who has a great spirit his passion to do his best to help the residents are overwhelming respected and appreciated. The maintenance department is phenomenal Tony Omar and Steffen are the “BEST EVER” always prompt and their response time is amazing always making sure your apartment amenities are functioning and safe just all the way A1 professionals…Last but not least my concierge ladies the two most outstanding ladies are Sydney who goes over and beyond to help resolve issues answer questions just her graceful & positive attitude makes the front desk warm and friendly not to mention there’s Jasmine the package concierge who if I was asked to rate this young lady it would be hands down her ability to make sure you receive your packages is a breeze she’s very detailed about locating your packages delivery times and her pleasant mannerisms just tops it off as a person of first contact. There are areas of improvement but for the most it’s Home Sweet Home!! P.S Please bring James back super pleasant sweet professional delightful helpful and just a positive asset to the management team!!
Response: Christina, we cannot thank you enough for sharing such high praise for our dedicated team! Jackie, Derrick, Tony, Omar, Steffen, Sydney, Jasmine, and James will all be uplifted by your kind recognition. We love taking care of our residents and value your feedback, so please let us know if there is anything we can do to increase your daily comfort.
Hagar El Didi: We just moved recently, and we've had a great experience so far. Derek in particular from the leasing office has gone above and beyond, helping us find the apartment we were looking for, and making our move-in process smooth. He was very patient, accommodating and responsive. Also, Mr. Collins in management showed us the utmost courtesy and professionalism and that made a huge difference. Maintenance guys are swift, attentive, and very helpful. They took care of all our problems in one visit. So far everything has been great. The neighbor is nice and quiet, close to the metro and grocery stores. The people are friendly. There is also a nice coffee shop around the corner called Qualia, great coffee and friendly baristas.
Response: Hagar, welcome to our community! We are thrilled to hear Derek helped you find just the right home and that our maintenance team has promptly addressed all your needs. We hope you will be happy here for a long time to come.
Peter Hillebrand: Good location, solid building, very helpful staff. The leasing agents (Derek and Jacqueline) were unbelievably understanding and accommodating to me throughout a virtual move-in and a hectic move-out situation. Depending on price point, it's definitely a building I would recommend!
Response: Hello Peter, we are pleased to hear Derek and Jacqueline helped your move-in and move-out go smoothly and that you enjoyed your time in our community. Thank you for sharing your 5-star comments, and we wish you all the best in your next home!
Crystal Brumfield: Having a really strange experience with The Gale. Paris was really nice and helpful with explaining everything to me when I came in person to learn more about the property but was unable to show me a unit at the time. I explained how I was from out of town so it was suggested I utilize the virtual option to view a unit, I booked a virtual tour but no one ever contacted me with a zoom link or anything. I called multiple times, no one answers the phones. I kept getting emails and text from “Leo” asking if I was interested in the property, I would respond and wouldn’t get an answer. It’s all fairly strange and unfortunate. As a past resident that was looking forward to moving back, this property has severely depreciated both in its physical structure and customer service. After this many red flags, I’m both no longer interested and would not suggest them to potential renters.
Marissa: I had the pleasure of working with Mr. Derek Gibson! While I decided to lease at Gale and Eckington's sister community, "Judd and Weiler", Gale has a great leasing consultant/professional within Derek. His follow up and commitment to assisting me with my search was greatly appreciated! If I could, I would rent from both! Especially with leasing professionals like Derek! -Audrey M. Davis
Response: Thank you for considering our community, Audrey! We appreciate your kind words for Derek and will be sure to pass them along. If we can be of any further assistance, please reach out anytime.
Keyiania Youngblood: Horrible leasing agent service. Would not share information, was not personable and kept requesting me to refer to the website over her actually explaining the information. Distasteful and rude. These units are $2,000 , I would not spend my $$ here .
Nikki Mammano: I have a very strong love, hate relationship with the Gale Eckington. I lived here for two years and over the course of the two years it vastly changed. For one, it seems that they have a very high turn over rate and the people at the concierge who would always put a smile on my face, were either fired or left. Their packaging system is not very great and they have lost a few packages of mine before. The leasing office and concierge now is not very attentive when you have questions, especially when it comes to billing and rent payments. The one thing I would say is great about the Gale is maintenance. Tony is awesome and he has been there since I moved in. In addition, do not be surprised to find an ambulance or police out front every single day and night. Without fail, there is always either one, or both, or even a fire truck. **On my last night at the Gale before I moved out, there was a stabbing in the lobby. It was a very distasteful sight to say goodbye to the Gale with seeing a bunch of blood all over the floor.
Response: Hi Nikki, thank you for taking the time to share your thoughts. We appreciate your kind words for Tony and will be sure to pass them along. We will address your feedback with the rest of our team and work to improve for current and future residents. Feel free to email us anytime at PM_TheGale@jbgsmith.com if you want to share anything else. We wish you all the best in the future.
aaron howard: I am starting to have a negative and terrible experience with The Gale Eckington. Overall the unit is fine and it serves the purpose I need it for, a roof over my head and a good location. However, due to recent events in my life I need to end my lease two months early. I reached out to the office, stopped by multiple times, and shot numerous emails to the identified staff members and so far have only received ONE response. I responded to that email and it has been radio silence for an entire week. When I stop by the office they are in "meetings" or "not in at the moment". From a logistical planning standpoint (getting movers, figuring out my exit plan, etc) you would think there would be some form of communication to help. I have been pleasant throughout this struggle. I was cordial, understanding, and accomodating. How can I work with an office that has no desire to work with me?
Response: Aaron, thank you for bringing this to our attention. As you are aware, our team is typically very responsive, and we are genuinely sorry to hear about your difficulty reaching us about your move. At your convenience, please contact me at 703-685-7271 so I can look into this matter and help facilitate communications. I look forward to your call.
12. Capitol View on 14th
Address: 2420 14th St NW, Washington, DC 20009
Schedule: Closed ⋅ Opens 9AM
Telephone: (202) 552-1783
Business type: Apartment complex
Near Capitol View on 14th:
- a 5 meters away Vietnamese restaurants in: Pho 54 Noodle Bar
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Capitol View on 14th: what do users think?
Sophie Van Pelt: I have never written a review before but I am unsure of how to express my concerns since nobody from management has gotten back to me so I am hoping this works. I pay ridiculously high rent for this "luxury" apartment and I can't get my property management to return my calls, emails, or questions about the fridge in my apartment. I don't recommend this building to anyone. UDR, if you see this, please answer me?
Laurel Hagaman: Update - in the process of moving out, I left a couple bags of clothes and furniture in the loading dock to assist the movers, who arrived 2 hours later. When I came back, the clothing was gone. Management has done nothing but ignore my emails and now will not take responsibility for the hundreds of dollars lost. I know they did not “trash” them as everything else was left in the loading dock (including a mattress, nightstands, table). Overall 0/5 stars. An overpriced and ridiculously stringent babysitter - can’t have guests at the pool, can’t access amenities after 10pm, management is just trying to nickel and dime you. In speaking with other residents, many are equally unhappy, frustrated, and looking to move. But as others have noted, management does not care about the happiness of the community and therefore they will continue to see a steady decline in the rate of applicants/renewed leases. I highly recommend looking into other apartments in the area - have heard much better things about the sense of community and overall happiness of residents in neighboring apartment complexes. Update - parking is $265/month for a reserved spot, and residents have kept spare items (totes, chairs, etc.) in their spots for years. Management just said they will trash anything left in the spots. Additionally, to receive packages, you have to pay for a package service. Can’t wait to move out.
Response: Hi Laurel, I am disappointed and truly sorry you are not having a more positive experience with us. We appreciate your residency and feedback; I will relay it to our team so we can look into your concerns and work to improve. We would like the opportunity to make things right and encourage you to reach out to us through WeCare@udr.com so we can assist you. Kind regards, Rachel C.
Michelle D: The apartments do not look like the photos on the website. If you sign a lease without touring the specific unit in-person, you will likely get something very different than you expected. Leasing staff are very unresponsive and unwilling to help. *updating after living here 4 months I chose this building for a lot of reasons, but most ended up being incorrect based on what was on the website vs reality. Again, make sure you tour and ask these questions up front (my bad I guess). For one, there’s a front desk person 24/7, but if you forget your key, they won’t let you in. If you get food delivered, they won’t take it until you can walk down. They will only hold your packages for two days, so don’t go out of town when you have deliveries. My AC was broken and my apartment was 80 degrees, but because it was only 78 degrees outside, they could not prioritize my apartment and told me to open a window (my apartment doesn’t have windows that open). Took over a week to fix. My window was cracked and the rain was spilling into my apartment. They said they will try to get it fixed in the next few days (I don’t know about you, but I think a leaking apartment should be more of a priority). I wish there was a better outlet than google reviews to share these concerns, but the staff is unresponsive and does not care. Overall, I am overpaying and they are under-delivering. Save your money and find a more quality apartment.
Response: Hello Michelle, I apologize for the poor customer service. We have shred your concern with the team and we will use your feedback to improve. Kind regards, Quay Neach 720-348-7620 WeCare@udr.com
Jessica Barbour: If you are a resident here I feel bad for you. I deliver for Uber and they made it impossible for me to deliver somebody’s medicine. I tried to explain. The persons phone is broken and they said oh we take it back if she doesn’t come down. Disgusting.
Response: Hello Jessica, I apologize for your experience. Our team goes through the steps to get the delivery to the correct person. Additionally the delivery service should notify the recipient when a delivery has been made. Kind regards, Quay Neach 720-348-7620 WeCare@udr.com
Khery Moye: My neighbors and the staff here @ Capitol View are both amazing and make living here a dream come true. The location is perfect. After much anxiety over moving into the city, I’m glad I choose Capital View on 14th.
Response: We appreciate the 5 stars! Please let us know if there is anything we can help with. Thank you for your feedback. Best regards, Bree F. 720-348-7620 WeCare@udr.com
Nini Jin: I'm writing this review solely based on the wonder and attentive maintenance crew that work at Capital View on 14th. Every issue I've ever had in the building (appliances or electrical), they have addressed it in detail within 24 hours of me submitting a service request. Sam, Jason and Scott (their boss) run a tight ship and I feel so at ease knowing that no matter what happens, they will fix it (with a smile too). So five stars to them! 4 stars for the rest of the building staff and the building in general. 1 star for my neighbors that smoke in this non smoking building (stairways and balconies) and 2 stars for my neighbors that let their dogs pee right at the front door >_< All in all, still love living here after 2 years.
Emily Moreno: I never write reviews but I felt compelled to on this matter. Capitol View is over priced and far from the downtown bar/shopping/restaurant appeal that 14th Street attracts. The leasing agents are unprofessional and unwilling to work around long work schedules. I would NOT recommend living here to anyone. Enjoy living on 14th Street. I promise here you won’t enjoy it.
Samantha Caparas: Top-notch staff and amenities. There are so many great places to live in DC, but this is one of the best in my opinion. If you’re looking for an apartment in this area, be sure to check it out!
Miguel Pelaez: One of the worst apartment buildings in the district. The management is absolutely rude to the residents. Once you sign thee lease they don't care whether or not you are enjoy living in the building.
nica veronika: I really enjoying to live in Capitol View apartment ! Management are amazing❤️ , always people nice and friendly. Building perfect clean and new . 👍🏻👍🏻👍🏻
13. Trellis House
Address: 2323 Sherman Ave NW, Washington, DC 20001
Schedule: Closed ⋅ Opens 9AM
Telephone: (202) 769-3000
Business type: Apartment complex
Web page: https://www.trellishousedc.com/
Near Trellis House:
- a 32 meters away photo shoots in: DC Boudoir Photographer
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Trellis House: what do users think?
Cynthia Gross: Trellis house really is a beautiful building and in a great area in terms of transportation convenience. The leasing team is great (Banessa was super helpful throughout the application process), as well as a few concierge staff. I really only have 2 complaints. The structure of this building seems to have been poorly made. The walls are so thin, you can hear word for word conversations from neighbors. There are “quiet hours” in place but some tenants either don’t respect this policy or don’t realize how loud they are. There’s also daily smell of smoke in the hallway even though this is a non smoking building but this is not as big of a concern for me. The leasing team has been responsive and helpful in terms of dealing with my complaints (particularly Claudia has been extremely nice and accommodating) but the issues persist. If you are sensitive to sound, I would not recommend this building. Otherwise moving in was super easy with full access to the dock, the amenities are great, building is clean, location is great, apartment appliances are good, maintenance turnaround is quick, and receiving delivery/packages is super convenient with 24 hour concierge.
Response: We regret that we have achieved anything short of 5-stars, Cynthia. Should you wish to discuss your experience further, please do not hesitate to reach back out to our Resident Services Office team at (202) 769-3000
Omoyeni Oyekola: Beware, trellis house is ridiculously expensive and will charge you for anything. I and my roommate moved out of our old apartment and we thought we were done paying all the charges. Until, we got an email saying we had to pay $250 for the stovetop. There were no dents, nor scratches. Just normal wear and tear, that I am pretty sure could be removed with soap & iron sponge. The only reason I didn’t clean it myself was because we paid for $175 for the deep cleaning option offered by Trellis. After paying, I remember the leasing agent saying, “you don’t have to clean anything, just move out and we will take care of the cleaning.” It is frustrating that we pay so much for rent, yet we have to be extra cautious while cooking. Like, we only cooked about twice or thrice a month!
Response: Hello Omoyeni Oyekola, I’m sorry to hear about your disappointment with us, and I would like to personally assist you with making things right. Let’s get on a call and address this ASAP, we value your business. Please contact us at (202) 769-3000 when convenient.
LaShawn Thompson: This place is awesome! The staff are so helpful and accommodating. Ms. Tynelle always goes above and beyond to assist me with my requests. I LOVE everything about the Trellis House. It's a safe and secure environment!
Response: Hello LaShawn, We thank you for taking the time to write us a review. Our team is very happy that you are pleased with our staff as we always strive to be as friendly and professional as possible. If you ever have a problem or need some form of assistance, please contact our office. Our staff will be eager to assist you! Have a great day! Trellis
Yeni Oyekola: When I first moved in, I sent a couple of videos of the apartment to my parents and I remember my dad saying “you live in an hotel” Trellis is a beautiful apartment with lots of amenities. My favorite amenities are the sky terrace (the view from the 6th floor is so amazing) and the productivity hub (I actually get a lot of work done there). The environment gives you a sense of ambiance and comfort. There’s even a private dining area and a yoga room. When I moved in, I only had one problem, my upstairs neighbor was a bit heavy footed. I should have complained from the beginning but I was worried about being a nuisance. But the noise became so unbearable that I had to make a complaint to management. The first person I spoke to wasn’t of much help. But I got an email from the property manager the very next business day. We interacted and scheduled a phone call. When we got on the call, he really listened, he didn’t overlook any of my issues. Not only did he promise to call my upstairs neighbor to see if they could quiet down, add rugs or carpet; he also said they would get me a white noise canceling machine. That was above and beyond for me, that call really made me feel valued and cared for. Ever since that call, I almost never hear my upstairs neighbor anymore and I also received the white noise canceling machine. Trellis is a beautiful apartment with a manager that really cares.
Response: Hello Yeni, Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service and we are truly happy that we were able to make you feel at home! If you need anything, please don't hesitate to reach out! Best Regards, The Trellis House Team
Alexis Barry: The concierge has been super helpful! Ms. Jacklyn Jackson has gone above and beyond to make sure that residents are having a positive experience at Trellis. Thank you!
Response: Hi Alexis, Thank you for this awesome 5-star review! We're delighted to hear that Ms. Jacklyn Jackson has made a positive impression on your experience. We will be sure to applaud her for her hard work. We're so happy to have you, please don't hesitate to reach out to us if you ever need anything! Trellis
Juan Manuel Duboy: I've lived at Trellis House for the past year and have had a wonderful experience. The building, the staff, and the overall community have been amazing, particularly during the pandemic. After my lease was coming to a close, I decided to move to a new unit on a different floor and the process was incredibly smooth - thanks to Claudia the property manager who guided me through it. I am looking forward to the next year here at Trellis house and want to give a big shout out to the team and staff for making my time here so special.
Response: Hi Juan, On behalf of myself and the team, we are so happy that you are enjoying your residency with us! It’s our pleasure in providing a good community experience and we look forward to continuously delivering on our service here at Trellis House! Best Regards, The Trellis House Team
Heather Gillies: I lived in a studio apartment in Trellis House for two years, and unfortunately had to move out for personal reasons - I wish I could have stayed! The building is beautiful and the amenities are top notch. The building management changed in the middle of the pandemic and I was concerned that the standard of service would drop (as it does sometimes when apartments change management), but I'm happy to report that it didn't. The new staff have also taken care of my every need, from urgent maintenance requests, to moving packages for me, and even sending me birthday wishes. A special shout out to Tiana and her warm demeanor at the front desk, and Claudia in the leasing office who helped make my move-out seamless and answered all of my questions.
Response: Hi Heather, Thank you very much for such a great review! We are very happy to hear that you enjoyed your stay here with us! We are glad that Tiana and Claudia were able to be so helpful while you were here! Best Regards, The Trellis House Team
Laura Palazio: We have been at Trellis House for a year and a half it's a great building. Over the summer, we wanted to upgrade to a larger unit and Claudia and Wayne in the leasing office were incredibly helpful and responsive. All staff in the building, from concierge to housekeeping, are very friendly. The building is very well maintained and always spotless. Maintenance requests are answered promptly. You also can't beat the location of this building as well as the beautiful amenities (which are now open again!).
Response: Hi Laura, On behalf of myself and the team, we are so happy that you are enjoying your residency with us! It’s our pleasure to serve our residents and we are thrilled to know that Claudia, Wayne and the rest of the crew were so helpful and have made being at Trellis House a great experience for you!
Robin Doody: This is a great building. It's in the heart of the city with delightful amenities, but more than that, the staff is so nice to work with. Claudia and her team have helped us with leases each time, and the process is cordial, friendly and the least stressful it can be. Certainly had much worse experiences at other buildings. Recommend fully for the great staff that work at the building!
Response: Hi Robin, Thank you very much for such a great review! We work very hard to make sure that we are offering the best experience. So happy to hear that our service met up to your expectations! Best Regards, The Trellis House Team
Linda Armistead: I have yet to move my daughter in and already I am confident in giving Wayne Toombs a perfect score. Trellis House has a gold gem working for them. He has graciously walked my daughter and me through the entire process making it, not only stress free, enjoy. He has a wealth of knowledge and shares it with thoughtfulness, professionalism and kindness. He is undeniably the BEST at what he does. Having him guide us has truly put this overprotective mom’s mind at ease. God bless him and his loved ones!
Response: Hello Linda, Thank you for the wonderful review and for taking the time to share your feedback about Wayne. Our priority is customer service and we are ecstatic that we met that mark! Kind people like you make our job a pleasure.
14. The Lansburgh
Address: 425 8th St NW, Washington, DC 20004
Schedule: Closed ⋅ Opens 9AM
Telephone: (202) 393-1800
Business type: Apartment building
Web page: https://www.thelansburgh.com/
Near The Lansburgh:
- a 6 meters away room rentals in: Heaven on Washington Fully Furnished Apartments
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The Lansburgh: what do users think?
Nate Walker: Gorgeous apartments in an extraordinary location. Lots of sun and quiet units facing the internal quad. The management is kind and competent. First-rate experience all around!
Suzanne Scott: We have lived in The Lansburgh on three separate occasions, each time we found everyone to be very accommodating and so easy to work with. The furnished apartments are well appointed with everything you could possibly need. The location is perfect, centrally located to everything including the National Mall, Capital One arena and metro. Not to mention great restaurants all around! Highly recommend!
hasna af: Very nice place to stay and Strategic location!
John Jacques: Being TDYed to DC for 90 days, my agency housed me at the Landsburgh, in a one bedroom. Full kitchen and washer/dryer. The big gym and large lap pool were much nicer than expected. Every one of the front-dest employes are friendly and helpful. A good dry cleaners is located just kitty corner from the building. Two blocks from Galleria Metro transfer station and one block from Archives Metro. I have maid service once a week. Very nice furnishings, and 2 regular closets and a walk-in closet. Big screen Tv In living room and another in bedroom
Amber Nichelle: After seeing their advertisement in the Foreign Service Journal, I contacted The Lansburgh and had a very thorough discussion with their Sales Rep and his Manager (a female) about four months before departing our overseas post. On the phone, we went into great detail on how we would be on government per diem for 9 months, and wanted to know if the rental would be fully covered with the sliding scale for this extended period of time. Both emphatically assured us it would be. Fast forward to five days before arrival to D.C. while on home leave in a rental car in the middle of USA nowhere, and we find out that in fact, the Sales Rep and his Manager are not only unsure of what the sliding scale amounts are, but also that our rent would only be covered for five months and we would have to pay the difference out of pocket for the remaining months. To add to this excitement, when I requested to speak to the Manager, she was extremely defensive and hostile with me although I was very calm with her from the beginning – it truly was the (VERY much unappreciated) icing on the cake. Because of this, would highly recommend avoiding this rental if you are on government per diem – they left us in a bind just a few days before arrival at the worst possible time. I understand it was on us for not getting everything in writing, but am very confused on how a company advertises in the FSJ and appears to be unfamiliar with per diem in D.C. Fortunately DOS housing came through for us and located fantastic last minute housing at an Archstone.
Bryan Wong: Spacious rooms with good amenities (indoor pool and hot tub, fitness center, sauna and stream room). There is also a nice interior courtyard available for guest use.
Allie Cantu: This is quite nice lodging! Our family booked a pet-friendly condo here when we decided to evacuate in advance of Hurricane Florence. So far our stay has been lovely. The staff have been helpful, and the neighborhood is great!
Joshua Zakharov: Great pool and facities, spacious rooms, tasteful decor
Sam Wice: The staff was super helpful and accommodating to accessibility/ADA issues.
Kelly Smith: Great amenities
15. 10K Hill South
Address: 10 K St SE, Washington, DC 20003
Schedule: Closed ⋅ Opens 10AM
Telephone: (202) 788-2900
Business type: Apartment complex
Near 10K Hill South:
- a 28 meters away parking space rentals in: One Hill South Luxury Apartments
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10K Hill South: what do users think?
Zach Brehm: I moved into 10K after trying a few other options throughout Alexandria and DC over the past few years. 10K has been the best option by far - the amenities and staff are all top tier, as are the finishes in the apartments. The building has fun events on a regular basis and provides a great value. Walking distance to multiple waterfront locations in Navy Yard and the Wharf and easy access to capital hill are also awesome perks.
Response: We really appreciate you taking the time to share your wonderful experience with us. If there is anything else you need, please do not hesitate to contact us. Have a great day! -The Team at 10K Hill South
Jackson Suarez: If you are moving to Navy Yard I highly recommend checking out 10k. Great staff and 24/7 resident service. Amenities are a level above any competitor in the area. Leasing agents are great and really are the ones that convinced me to move in. They were available around the clock to answer any questions and were incredibly accommodating. Remy was personally my leasing agent and I highly recommend using him if you are considering moving to 10k & One Hill South.
Response: Many thanks for sharing your feedback with us. We want to consistently exceed your every expectation! Please contact us at 10KGM@related.com for any future needs. -The Team at 10K Hill South
Ken Denton: Our son was attending American University when covid hit, AU like most of the colleges in the country, closed down their on campus housing for students. We hurriedly found an apartment close to the college for our son and felt good that we found one, every student was forced into this situation at the same time and places were not exactly abundant. After a year we started to become concerned with all the stories of student depressions. We never had reason to be concerned with our son in the past but hearing some stories from co-workers concerning their children we decided to look for another apartment for our son which had more to offer in the way of amenities. We as well as our son did an exhaustive search throughout the DC area. Our son came across the 10k and was literally overwhelmed by the gym and the rooftop pool. It seems like everyone makes comments about staff these days that basically repeat everyday talking points, such as they are great, courteous,etc.etc. That would be a total understatement in this case. They from day 1 acted as if they were family. I was there for my son’s move in and stayed for about a week. When I left the gentleman behind the counter actually came around the counter and shook my hand and said he was going to miss me and come back soon. Who does that anymore? My son would have friends over for bowling and for a while during a lull in his studies, would shoot hoops for hours and was often included in scrimmages for which he liked talking about. To actually go to the rooftop lay on a lounge chair and read a book was a favorite pastime of his, I didn’t even know that he like to read. All in all, to not have to worry about our son’s safety or mental health by being in such a warm and inviting atmosphere, during a very difficult college year for most, well lets just say it is hard to imagine that we could have found a better place for him to finish up his senior year of college.
Response: We really appreciate your taking the time to share your wonderful experience with us. If there is anything else you need, please do not hesitate to contact us at 10KGM@related.com. -The Team at 10K Hill South
Manuel Lauzurique: Took a tour of One Hill South and 10 K, the tour was conducted by one of their Senior Leasing Representatives, Remington Joyce. The tour was exceptional, Remington did an amazing job at communicating clearly and professionally what the community has to offer. After touring several apartment building in the area, not only the attention to detail by Remington, and the quality and elegance of the space, this is by far the place to live in the Capitol Riverfront neighborhood. Exceptional!
Response: We really appreciate your taking the time to share your wonderful experience with us. If there is anything else you need, please do not hesitate to contact us at 10KGM@related.com. -The Team at 10K Hill South
Brittany M: I came here today seeing that this building was beautiful. Saw some reviews but clearly I was mislead. Some man behind the counter who is supossed to be a concierge was just a rude and unhelpful individual. There were people in the lobby trying to complete deliveries and the way he acted towards them was completely shocking to say the least. There was another woman standing at the counter that he claimed to be helping but I don't know what that was. Never going back to that place. He's fair skinned and bald. Just Rude.
Divyesh Gutta: Great complex with fantastic views of the city and DCA airport. The amenities within the building are thoughtfully designed and give this community a hotel-like feel.
Response: Thank you for sharing your experience and for the positive feedback about 10K Hill South! If there is anything we can further assist with, please reach out to us at 10KGM@related.com. -The Team at 10K Hill South
Msnewslady: I've lived in many different apartment buildings in several states. This one is by far the best from the amenities, to the cleanliness and safety/security. But what my husband and I love the most is the stellar customer service the concierge provides. They anticipate your needs and are knowledgeable about the area. Management/leasing is wonderful too, specifically Chad. I have absolutely no complaints! Highly recommend!
Response: Hi J, Thank you so much for your kind words about 10K! We're thrilled you've had such positive experiences with our staff and with living in the building. Please do not hesitate to reach out if there is ever anything else we can do.
Suhail Sikka: As someone who has lived in many buildings in DC, 10K Hill South is the best building I have lived in. The amenities are unmatched, and the location is ideal, but my favorite part of living here is the concierge service. The staff (Xavier, Cherrod, Key, Calvin, Mira, and others) always go above and beyond to make sure any needs I have are being met. Additionally, our leasing agent (Remington Joyce) has done a great job of accommodating myself and my roommate. I highly recommend checking out 10K Hill South if you are interested in a great living experience.
Response: Hi Suhail, Thank you so much for your kind words! We're thrilled you've had such a positive experience living in the building and with our staff. Please do not hesitate to reach out if there is ever anything else we can do for you.
Kome Emuh: Beautiful building. Super chic and modern, it's basically a retirement home for millennials. You have everything you need in one place - from the indoor/outdoor pool to the gym and co-working space. It really does make for a luxury experience. The employees (Xavier, Remington & Chad) are so accommodating and cater to all residential needs.
Response: Thanks for your kind words, Kome! We're so glad you had such a positive experience living in the building and with Xavier, Remington and Chad. Please don't hesitate to reach out if there is ever anything else we can do.
Cynthia Herrera: While I wish we could have leased with 10K, my review is based on my experience with their leasing agent, Remington. The specific units we were looking for were not available by the time we found 10K. After getting in touch with Remington, he did everything possible to make sure I had all the information needed to make the best informed decision. He made himself readily available and offered information regarding other units that might interest us. I am super sad it didn’t work out, as 10K client services and amenities were extremely impressive.
Response: Thanks for your kind review, Cynthia! We're so glad you had such a positive experience with Remington – don't hesitate to reach out if there is ever anything else we can do.
16. The Regent Apartments
Address: 1640 16th St NW, Washington, DC 20009
Schedule: Closed ⋅ Opens 8:30AM
Telephone: (202) 410-3526
Business type: Apartment complex
Near The Regent Apartments:
- a 35 meters away studios for rent: 1630 R Street Apartments
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The Regent Apartments: what do users think?
Brian Paler: This will go down as one of our favorite apartments of all time! We've loved the apartment and the location. The views are incredible. The appliances are very new and worked well. The staff downstairs have always been great, and the extra touch of having the fireplace on in the lobby really made a difference in the winter. Maybe most importantly, their staff have always been INCREDIBLY responsible. If we ever had an issue with the apartment, they would always be in there within a day to fix it. We're very much going to miss this place.
Morgan Rote: The Regent has been a wonderful home. It's in a can't-beat location, and several of the back units have an awesome view of the city from their balconies. The apartments are really quiet, nicely equipped, and well-maintained, and the front desk and maintenance staff are all super friendly and helpful. We found it to be an incredible value thanks to some flexibility from the leasing office, and we're sad to be moving!
王杨天: love this appartment
17. Ashton at Judiciary Square Luxury Apartments
Address: 750 3rd St NW, Washington, DC 20001
Schedule: Closed ⋅ Opens 10AM
Telephone: (202) 289-7736
Business type: Apartment rental agency
Web page: https://www.ashtonjs.com/
Near Ashton at Judiciary Square Luxury Apartments:
- a 35 meters away diabetic bakeries in: Tatte Bakery & Cafe
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Ashton at Judiciary Square Luxury Apartments: what do users think?
Gregory Newbold: I would walk by The Aston and admire it for over three years prior to moving in. When I moved in, it felt like home almost immediately! The building is immaculately maintained and it is very well designed and laid out. The units are extremely generous and well planned out. It seems like every detail was thought out prior to construction. I've found the management and staff to be the most genuinely friendly and polite group that I've ever encountered in a DC apartment building. Everyone is always willing and ready to help in any way necessary. Having the common areas as a option to lounge in on rainy days in definitely a plus. The spaces are beautiful and every luxury is at your finger tips. The event room with attached dining room is very convenient for hosting functions outside of your private living space.Let me not forget to mention the fully equipped kitchen, gym and the fresh brew Starbucks machine all located on the first floor for our convenience. I would definitely like to live here for a long time and would also recommend the Ashton to my friends looking to live in a great building in the heart of DC that still feels like a calm and serene environment.
Alexander Gilbert: I have lived at the Ashton for 5 years. I do not disagree with the good reviews from 2 years ago, but since then, the building has been sold to a group that has really ruined what is still a beautifully done building. There is no longer 24 hour staffing at the front desk. Packages are lost, residents are not told of deliveries. Routine maintenance is no longer done. There have been electrical disasters and flooding (after they improperly tested the sprinkler system). Throughout these problems, management has become less responsive and is no longer even apologetic, simply ignoring calls and emails. As I said, the building is still beautiful, but it is no longer worth it.
Nina Lacevic: The space is beautiful but go elsewhere if you are looking for peace and quiet. The alley next to Ashton is home to loud parties, and a barking, howling man comes every night and that security and management do nothing about. The unbearable, horrific noise lasts into the early mornings beyond 2am.
Denise Navarrete: If you want true 'Luxury Living" in DC then the Ashton is the place to be. You might think you have entered a boutique high end hotel upon your arrival in the lobby area. The quality of the building continues into the apartment homes. Each apartment home has exceptional finishes with many custom details. Not only is the building exception but that staff is too. I think you will love it!
Heidi Hostetler: Enjoyed our stay! Beautiful, spacious rooms. Within walking distance from national mall, capital etc
Jeriah Kropf: Stayed here when we were in D.C😊cool place😎
Patrick Lum: Nicest in DC I've seen!
eric pinkney: Luxury at it's FINEST!
18. Collection 14 Apartments
Address: 1400 W St NW, Washington, DC 20009
Schedule: Closed ⋅ Opens 9AM
Telephone: (202) 984-9880
Business type: Apartment complex
Web page: https://www.collection14apts.com/
Near Collection 14 Apartments:
- a 25 meters away semi-permanent nails: Laveda Lash & Brow Boutique
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Collection 14 Apartments: what do users think?
Emma Whiting: I recently moved into Collection 14 and have been incredibly happy throughout the experience. Monique from the leasing department guided me through the entire process of signing, advocated on my behalf to management, and helped to clear up any small hiccups that appeared along the way. The concierge staff members have been wonderful and are always friendly, helpful, and efficient. Since moving in, I am obsessed with my apartment, the location near 14th and U St, and the great amenities the building offers - look out for the great views from the roof and the well stocked apartment gym! I am enjoying my time here thus far and am planning to stay awhile. Happy to call Collection 14 my home!!
Response: Hi, Emma! Thank you for taking the time to leave us a positive review. We’re so happy to hear about your positive experience at Collection 14 Apartments.
adele h: Moved in last month, lovely building and no issues so far! Garran was super helpful with the leasing process. Great amenities and location. Front desk have also been very helpful - particularly with all my furniture deliveries. Highly recommend!
Response: Thank you for leaving your feedback for Collection 14 Apartments. We are so happy you are experiencing an A+ living experience with us. We love hearing from our residents so that we can ensure we are providing the best possible living experience for everyone. We will keep your comments in mind as we continue to make improvements to our community. Please don't hesitate to reach out if there is anything else we can help you with! – Collection 14
Andy Cheng: I recently moved in to a studio apartment here. The building is very newly built, with a modern finish, ample amenities, and for me a convenient location. More than that, all the staff I have come into contact with, whether at the leasing office, at the concierge, or on the maintenance team, have been attentive and responsive to a high standard. I consider myself lucky to have found out about this place when I did, and I am pleased to call it home.
Response: Hi, Andy! Thank you for taking the time to leave us a positive review. We’re so happy to hear about your positive experience at Collection 14 Apartments.
Tiffany Schwartz: Collection 14 is an exceptional apartment complex from top to bottom! Garran is fantastic -- he guided my boyfriend and I on two rounds of tours and subsequently helped us select and secure our dream apartment. We couldn't be more thrilled with the building or the management thus far. Exceptional location and amenities. We plan to be here awhile.
Response: Thank you for leaving your feedback for Collection 14 Apartments. We are so happy you are experiencing an A+ living experience with us. We love hearing from our residents so that we can ensure we are providing the best possible living experience for everyone. We will keep your comments in mind as we continue to make improvements to our community. Please don't hesitate to reach out if there is anything else we can help you with! – Collection 14
Zachary Barker: Beautiful building and everything I’m looking for in my next apartment. The staff was so helpful and friendly, they made me feel right at home. Highly recommend!!
Response: Hi, Zachary! Thank you for taking the time to leave us a positive review. We’re so happy to hear about your positive experience at Collection 14 Apartments.
Paul L: I have lived at COLLECTION14 since Nov 1. I worked with Garran Johnson as my leasing agent. Garran has been the most responsive, helpful and nicest leasing associate I've ever worked with (3rd time moving in dc in the last 3 years) Regarding the building, it's brand new and the location is perfect. Right on 14th St but still quiet due to the fact is partially in a residential area. Doing the math with their current promotions the rent is also the best value in the area in my opinion as well. The entire management team, Ricki, and concierge team has also been excellent. Lastly, I had a random issue with my washer / dryer and the maintenance representative came out at 7pm on Saturday (even though only 9 people live in the building) to f
Response: Thank you for leaving your feedback for Collection 14 Apartments. We are so happy you are experiencing an A+ living experience with us. We love hearing from our residents so that we can ensure we are providing the best possible living experience for everyone. Please don't hesitate to reach out if there is anything else we can help you with! – Collection 14 Team
Ann D'E: Fantastic leasing staff; Very helpful and able to answer all of my questions. Beautiful building!!
Response: Hi, Ann! We are thrilled to hear you enjoyed your experience at Collection 14 Apartments. Thank you for sharing your kind words with us.
19. Westbrooke Place
Address: 2201 N St NW, Washington, DC 20037
Schedule: Closed ⋅ Opens 10AM
Telephone: (202) 466-6228
Business type: Apartment rental agency
Near Westbrooke Place:
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Westbrooke Place: what do users think?
Julia G: I have been living here for about 7 months now, and although the building itself might not be as new as some other buildings nearby, its the people that make the difference for me. The leasing process was so smooth and informative that set it apart from the other places I have toured. Victor provided me with all the information that I needed and answered every single question that I had. Everyone else from the office that I have spoken to, has been helpful and nice. The maintenance guys are really nice as well. The ladies at the front desk know me and many other residents by name. It is really nice to be welcomed by your name coming from a long day at work. There is definitely room for improvement when comes to the finishes, but they are not lacking when comes to interaction with us.
Response: Hi Julia, thanks so much for your review! I am glad you are having a great experience and had a smooth move-in. We appreciate you!
Andrew White: I am a past resident at Westbrooke. I had to move for work, but for the time while I was living in the building I enjoyed it . I am a swimmer ,so having the indoor pool was great. At the time the pool was open for everyone, but my buddy that still lives there, says that they have a sign up system or something. I wish that was the case when I lived there. The location was great, I could walk to Georgetown for HH. The staff was accessible when needed. Terri at the concierge is great, not sure if she is still there.
Response: Hi Andrew! Thank you for your review! We are glad you enjoyed living here, and if you ever return to D.C., come back! I will also pass on your message to Terri!
Angela Pan: It was a really smooth experience getting an apartment here. The staff is really friendly and helpful. The process was fast and convenient. The place also have great amenities (roof, gym, swimming pool)! Definitely recommend
Response: Thank you for complimenting our team and letting us know about your smooth leasing experience, Angela! We are excited to have you with us and are glad that our amenities are to your liking. We appreciate your recommendation and are here if you need anything.
Brian D: I recently toured the building and Victor from the leasing office was awesome. He gave me a well informed and sincere tour . He asked questions in terms of what was I looking for , what were my needs and wishes on my list and he also listened carefully trying to narrow down the best options. The building seemed very well kept and quiet . Unfortunately there were not many available options for my time-frame, but I will certainly be on the lookout if something else opens up. Highly recommended
Response: Hi Brian, we appreciate your 5-star review and recommendation! Our goal is to ease the stress of finding a new home, and your high praise of Victor validates our efforts. Thank you for touring and considering us for your home. We regret that we could not accommodate you in the time frame you needed but wish you well in your continued search.
Elizabeth Farley: SERIOUS RODENT ISSUE- I lived in Westbrooke for over a year. One night I noticed a mouse scurry across my living room floor. Maintenance set traps a couple of days later and eventually I started to smell dead rodents in my kitchen. When I called maintenance to check the traps, they initially said there was nothing there (even though it smelled terrible). I had maintenance come again and they found 5 DEAD MICE underneath my dishwasher. I then continued to see/ hear mice in my kitchen. Management did nothing about this issue, despite my concerns. The building manager Viktor is less than helpful when concerns are brought to his attention. Viktor was also unprofessional and rude during move out when the building double booked the loading dock for my move out time. When concerns were raised to Viktor (specifically the rodent issue), he responded as if he could care less. He did nothing to help. When you pay a premium price for an apartment, you would hope that management would take your concerns seriously or at least acknowledge them. Viktor’s lack of response made me feel as if my concerns meant nothing. Poor management and the serious rodent issue are part of the reasons why I moved out of Westbrooke.
Response: Elizabeth, thank you for your review. Our team works hard to ensure a clean, pest-free living environment for our residents, and we did have our pest control company and maintenance address your concerns each time you informed us. We are sorry you were disappointed with your move out experience, but we tried to remedy it to satisfy everyone moving out that day as we were aware you were moving out of state. Please email us at WestbrookePlace@gables.com at your earliest convenience, so we can discuss your experience further to keep this from occurring in the future. We appreciate your cooperation.
Nicolas Williams: I am really happy to call Wesbtrooke my home. Everyone is so welcoming and attentive. When I was initially looking to move, the leasing office was very helpful especially Victor providing me with lots of information. He showed me few different apartments in order to make sure I make an informed decision. The manager , I believe her name is Krissy, was very kind to personally welcome me on the day I moved in. Every time I pass by the front desk the concierge ladies greet me- they even know my name already. The maintenance seems to be effective. Overall, I highly recommend this place so far
Response: Hi Nicolas, thank you for your wonderful review! We are glad to hear that Victor and Krissy made such an impression on you. Resident comfort and satisfaction are top priorities here, and we take the time to cultivate a team of first-rate professionals who go the extra mile to accommodate resident needs. If we can be of any service in the future, please give us a call. Thank you for your wonderful review, and welcome to the community!
Jennifer Young: We lived here for three years and really enjoyed it. You pay a pretty penny for your unit but they have nice amenities. Pre-pandemic, they provided a basic continental breakfast daily during the week. Every holiday and summer, they hosted a party for the residents. Post-pandemic, all of that stopped — but when Ken was the manager, he compensated by providing catering, which was nice. The best part of our days have been when we interact with Joy and Terry (concierge) and Taurean (maintenance). These three know everyone because they are such friendly and wonderful people. They are competent and professional. We were so glad that they haven’t been part of the turnover staff during our time here. I can’t say enough good things about them. Viktor (gables staff) is also really friendly and professional. If the amenities worked, I may have given them a fifth star. The club room fireplace and Tv haven’t worked in two years. The outside furniture also needs to be updated (the bites I was getting looked like bed bug bites). But aside from that, we really enjoyed our time here and miss the staff a lot!
Response: Hi Jennifer, we are happy to have provided you and your family with such a positive experience. We are glad to know that pre-pandemic, you enjoyed our continental breakfast and community parties. Thank you, too, for praising Ken, Joy, Terry, Taurean, and Viktor for their superior service. If we can be of any service to you again in the future, please feel free to stop by the office or give us a call. Thank you for your valuable feedback!
maricel abalos: Westbrooke Place is our first love apartment ❤.Staff are so nice and kind.They always smile and greet tenants. Concierge make sure that the right packages are in the right tenants.Maintenance are very attentive, they make sure that all of our concern are responded in timely manners. Good customer service is not missing.
Response: Maricel, we are delighted with your exceptional feedback regarding your experience! It thrills us to know that our team has made such a positive impression with their service and attentiveness to detail. Thank you for choosing us as your home!
Antonia Aguirre Todorov: We are new residents at Westbrook Place. The property offers many of the amenities we were looking for while staying in the West End. Viktor, the property manager was extremely professional, attentive and accommodating when we toured the property for the first time. Viktor provided us with several options and was highly responsive to our questions and needs - he even recorded a video of another apartment to help us compare and understand different layouts. Friendly and professional staff at front desk and maintenance. We highly recommend visiting this property if you are looking for a great place in DC and at an unbeatable location.
Response: Hi Antonia, thank you so much for praising Viktor! We are immensely proud of the exceptional professionals we hire to maintain our community. It is encouraging feedback like yours that validates our commitment to excellence. In addition to our outstanding service, please continue to enjoy the easy accessibility and functional amenities we offer. We sincerely appreciate your enthusiastic review and recommendation!
María Cristina Rosales del Prado: I love my apartment and all the team is fantastic! Since I applied for the apartment, Viktor was so helpful and kind! As an international professional in the US, I can definitely recommend this place.... I feel so secure of what I was getting. All the team was accommodating to my needs and were very patient with all my questions. The moving was very smooth. Amenities are very nice! Viktor and the rest of gables team treated me awesome since day 1 and were very responsive! I am so happy to be here!
Response: We are humbled by your excellent recommendation about your experience with our team. It delights us to hear that Viktor was able to ease the stress of your transition into our community. We hope that you will continue to enjoy our top-notch amenities and the exceptional service of our team. Thank you for choosing us!
20. The Shay
Address: 1924 8th St NW, Washington, DC 20001
Schedule: Closed ⋅ Opens 10AM
Telephone: (202) 960-1778
Business type: Apartment building
Web page: https://www.theshay.com/
Near The Shay:
- a 5 meters away skin cleaning: Glo30
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The Shay: what do users think?
Chrissy Steigelman: Do NOT live here. I'm currently counting down the days until I move out. The building is basically made out of cardboard, you hear every single thing your neighbor is doing. My current neighbor above me is completely nocturnal so I usually get between 3-4 hours of sleep each night. Staff doesn't really do anything about it either. The noise from the street is pretty horrible too. The apartments are definitely not worth the price.
Response: Thank you for taking the time to leave us feedback. It is unfortunate to hear that you did not have a good experience and would like to get a better understanding of how we can improve. Please give us a call at (202) 960-1778. We look forward to making this right for you. Falling short of meeting your expectations is not the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve upon our services. We hope to hear from you soon. The Shay
sam ok: I don’t know how to start, but the building is the worst comunity ever. Starting from management through the front desk. The lady who’s supposed to be the manager for the front desk is one of the worst people ever. She won’t care or assist you with what you may need help Bessie be on her phone. The building: 1, the garage door has been open for about 7 days and still is not working. 2, no business office. You can’t print or use any office work. 3, the display is not working for about couple months you can’t check transportation info. 4, there are a lot of homeless people right outside and they can easily get in to the East side building. You don’t need FOB to access the door. So anyone can get to the building and break your door. 5, no security or front desk on East side building so don’t get East side apartment. 6, if you order food through any delivery service there is high chance of loosing orders. Unless you put your address on West side.
Response: Hi Sam, Thank you for taking the time to leave us feedback. We are so sorry to hear that you did not haven't had a good experience. We acknowledge your concerns and will put in the time to correct the issue that are within our control (i.e. garage door, transportation monitor-is now repaired and customer service). We look forward to making this right for you. Respectfully, Jill Hunt Dweck Assistant Property Manager
Matthew Egel: George and the maintenance team are truly amazing! Literally anytime I have something that needs to be fixed, they respond immediately and take care of everything! George is extremely responsive, amazingly upbeat and friendly, and is there anytime I need him. Would recommend this community to anyone and everyone!!
Response: Thank you for taking the time to share your experience at The Shay. For us, it's all about anticipating and responding to the things that matter most to you. And we are delighted that you are happy with our team at The Shay. We look forward to serving you for many years to come. Sincerely, Nichole W.
Mikkey Clarke: Steven the leasing agent was extremely helpful. Every step of the way, he went above and beyond to be responsive and understanding. He even walked across the street to CVS to help me with the WIPS process. Great customer service and made me feel very welcome on my first day in my new apartment.
Response: Wow! thank you for taking the time to tell us how great Steven was. We couldn't agree with you more and we are honored to have Steven as part of our team. We look forward to celebrating your feedback with Steven today and creating more great experiences for you. Thank you so much again for your feedback! We hope you have a great day!
Matt Egel: Tammie the front desk manager is literally an angel from heaven. Not only is she the nicest, most caring human on Earth, but she is also there to help with anything and everything that comes up. I honestly have never come in contact with someone so amazing. LOVE HER!!!!!!!
Response: Dear Matt, You made our day! We do our best to truly deliver a five star living experience, and we are delighted to see your feedback about living at The Shay. As always, if there is ever anything that we can do to improve, please don't hesitate to let us know. With appreciation, Meera Genebroso.
David Odlen: Tammie has been fantastic every step of the way. She has made this experience wonderful and is a major reason why I chose to move to the Shay!
Response: Thank you for taking the time to share your experience at The Shay. For us, it's all about anticipating and responding to the things that matter most to you. And we are delighted that you are happy with our Tammie at The Shay. We look forward to serving you for many years to come. Sincerely, Nichole.
Deborah Harris: I wish I could rate it more. First I want to start off by saying who ever Sam ok is, that gave a low rate must haven’t gotten his way about something. Every time I come into the building and have a question, the lady who is the manager I think her name is Tammy always stand and greet us. None of the other concierge do that. She’s extremely nice and she surly goes out of her way to the point I even seen her outside picking up trash. And she’s a manager outside cleaning!! I came to the desk when visiting my sister to pick up keys and yes she was on the phone, she acknowledged us and said I apologize I will be right with you. But from what I heard, she was talking to a colleague I assume to be service tech about an emergency apt. leak. And she apologize again once she got off the phone. This lady knows what she’s doing, and she’s doing a wonderful job at it. People need to stop assuming until they know the facts. KUDOS TO YOU TAMMY, I hope you get the recognition you deserve. And I will be applying her in Oct. Sam OK if that’s really your name, get a life and stop trying to cost people their job!! I GIVE HER 7 STARS ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Response: Dear Deborah, You made our day! Wow! thank you for taking the time to tell us how great Tammy was. We couldn't agree with you more and we are honored to have Tammy as part of our team. We look forward to celebrating your feedback with her today, and creating more great experiences for you. Thanks again! Jill Hunt Dweck Assistant Property Manager
Samantha Krieger: I’m not normally one to review, but after such a bad experience I wanted everyone else to know about the hidden message when you sign your application. Please be prepared to pay the $500 deposit fee as soon as your app is accepted and don’t expect and exceptions to be made regarding getting this refund back. I applied a Thursday before Memorial Day weekend; was accepted and changed my mind on Tuesday. Since I didn’t sign a lease or hold the apartment for long- I thought I had no obligation to this building ; which I decided was not private or quiet enough for me. I was wrong. Despite multiple emails, the leasing staff was extremely unethical in how they handled the deposit and refused to give it back to me. Given these difficult post pandemic times, I expected more kindness in this process. I would recommend leasing at Atlantic plumbing instead.
Response: Hi Samantha, Thank you for taking the time to leave a review. We're disappointed to hear of the negative experience you had at The Shay. We will use your comments to refine our efforts to ensure our application processes is as seamless as possible. However, our application does clearly state the Security Deposit Acknowledgement: "If your application is approved, a standard security deposit of $500 is automatically collected from the same payment used to pay your application fees. These funds are used to secure the apartment. The deposit is refundable if application is cancelled within 72 hours of being approved. Please contact the leasing office team with any questions before continuing." You then selected "Yes" in your application when the prompt asks if you read and understood these terms. Your application was approved on a Thursday, then you canceled the following Tuesday, which is outside of the 72 hour time frame. We happily accept written cancellations at any time within that 72 hour window. We wish you the best at Atlantic Plumbing - Shaw is a great neighborhood to call home. Thank you again for providing this feedback and please call us at any time at (833) 623-0903 if you have any other questions! - Meera, Property Manager
Nicolas Salazar Godoy: The new manager is great! She’s very responsive, professional and supportive. Things changed a lot after she arrived. The building is always impeccably clean, and the staff is always ready to help. The cleaners are great btw. The location can’t be better, and the rent isn’t much higher than similar buildings/communities in the area. I definitely recommend The Shay.
Response: Nicholas, thank you for taking the time to share your experience at The Shay. For us, it's all about anticipating and responding to the things that matter most to you. And we are delighted that you are happy with our team, our cleaners and overall experience at The Shay. We look forward to serving you for many years to come. Sincerely, Meera Genebroso, Property Manager
Henry Butler: I recently moved into the building and Tammie helped make the move seamless and easy! She's been quite kind ever since. Whenever she's at the front desk she has a big smile on her face, and she's eager to help with whatever needs I have. Thanks Tammie!
Response: Thank you for taking the time to share your experience at The Shay. For us, it's all about anticipating and responding to the things that matter most to you. And we are delighted that you are happy with our Tammie at The Shay. We look forward to serving you for many years to come. Sincerely, Nichole
