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1. Extra Space Storage - Washington
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5
883 reviews
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Address: 1420 U St NW, Washington, DC 20009, United States
Schedule: Closed ⋅ Opens 9:30AM Thu
Telephone: +1 202-667-6333
Business type: Self storage facility
Nichelle Cunningham: Tiffany was phenomenal in various ways regarding my needs. Her customer service was beyond great, she had answers, gave quality assistance, and allowed my stress levels to immediately drop. I’m confident our daughters items will be in the best place without any reservations. To have this type of professionalism and care speaks volumes about the business. Thank You Tiffany for your warmth, knowledge and understanding of my situation for our college students. It means everything to us. Nichelle
Allison Bain: The customer service from the Extra Storage Space on U St has been great. I moved into extra storage space about two years ago. While moving in, I realized my unit was too small to accommodate the items I was storing. The manager was amazing and got me into a larger unit right away. I no longer need a storage unit, but I’m grateful I had a safe place to store my belongings.
carol: I was a customer of Extra Space Storage for several years after sustaining significant trauma. I lived outside on the streets of DC and now in a vehicle traveling. I was not ready to get rid of all my belongings until recently. Extra Space (U St, NW DC) provided a secure and clean environment to store items I cared about. The staff were professional and courteous. The manager and assistant manager worked with me to close out my storage unit remotely with dignity. I am grateful and highly recommend this storage site. If in a position to store items in the DC area again, I would choose Extra Space U St, NW.
Niyah News: I’ve had a storage here for almost two years and I haven’t had any problems. I recently moved my things out and Tiffany was such a great help. She even reached out to me to make sure that I understood the smoothest and most affordable way to move out. I would definitely recommend speaking with her and others at this facility if you have any questions and want to get a storage.
L Millar: Mo and Donald were wonderful to work with! They provided excellent advice and were very personable - it was wonderful customer service during an otherwise stressful moving process. Will definitely return in the future for moving supplies/storage needs. Thank you!
timia johnson: My experience at the U street Extra space storage was amazing. I was unsure about information in my agreement. Mo explained everything fully. Natasha and Donald were also extremely helpful in the process. The teamwork of the three made the process smooth and easy. Thanks again to the staff at U street.
Heaven Couture: I was pleased with my experience at this specific location. I went to inquire about storage units & which size would fit for my items. I was helped by two gentlemen, Donald & Antione. They were very helpful & made my decision a lot easier. Great customer service. I highly recommend this location for anyone in need of storage space rental.
Shanise Taylor: Went to this location a couple days ago & knew exactly what I needed. Well at least that’s what I thought. Even tho I thought I knew what size unit I wanted, two employees by the name of Antione & Donald asked me about what items I was planning to store, how much & how big the items were. Good thing they did because I would’ve rented a unit too small. Thanks to those employees & I recommend going here for your storage 👍🏾 ⭐️
tina white: This is by far the best storage facility I have been too. The Staff are extremely helpful and patient with all of my question. The facility was clean even the bathroom. Donald was such a pleasure helping me decide on the right size unit. He Im feeling good about choosing Extra space for my storage needs. Look forward to moving in.
2. Extra Space Storage - Washington
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5
286 reviews
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Address: 1250 Taylor St NW, Washington, DC 20011, United States
Schedule: Closed ⋅ Opens 9:30AM Thu
Telephone: +1 202-769-1451
Business type: Self storage facility
Robin Robinson: As a small business owner, I would recommend Extra Space Storage. Closing my store was very stressful. I identified items that I wanted to retain and decided there was a need to secure storage. I visited Extra Space storage because it was close to my home (important because I will need daily access). I found the rates to be reasonable and staff to be very helpful and answered all of my questions. I am very happy with my storage units.
Linda LovelyL: I went to Extra Space Storage today on Taylor Street NW to purchase a Storage unit and I was greeted with excellent customer service, the place was clean and neat and the employees were very nice and curtious. They help me to decide on the unit by letting me see them first instead of me purchasing just anything to get out their way. Once I decided we went through the process so easily, I understand everything with no problems or concerns. Overall Extra Space Storage is the place to go when you need to decide on a Storage Space! I plus there prices are very reasonable and affordable!!
Stefania Ford: Colby, the Manager of the facility was. TRULY AMAZING, would say one of the MAIN reasons why I decided to rent there! One of the nicest people you’ll ever meet. Very accommodating and truly cares about his customers. I would highly recommend this place to anyone who’s looking for Extra Space Storage
Karen Patyk: Extra Space Storage was great! We used it while we were storing items to stage our house to sell. Clean, climate-controlled, and easy for our movers to swing through on our way out of town. Would recommend to anyone looking for storage in the DMV. Staff was super friendly and helpful. Big thanks to Jan for all her help getting us sorted when we rented and closed out!
Val A: Jan Aguilar was extremely understanding and helpful to me when I came in to ask about the sudden price increase. She was able to resolve the issue right away and did everything in her power to find a happy medium in order to keep me as a customer. I appreciated her friendly demeanor and prompt problem solving abilities. Thanks Jan!
First Last: Jenn at the front desk was really helpful. I had accidentally gotten a unit at a different location and she promptly got everything switched for me. Top-notch customer service!
Enrique Caceres: Worse experience. I rented a locker a paid on a Saturday, moved Sunday and showed up with a truck full of stuff. The code didn’t work, no one was able to assist, the 800 number Dustin have anyone there, the office was closed. I was left with a truck full of stuff and had to extend the truck rental and unload back at another apartment. I reached out repeatedly and got nowhere. I called today and finally got a rude employee that tried telling me I was doing the code wrong. I rented another truck and after ensuring someone was there made a second attempt. This time the code worked. I’m out hundreds of dollars due to the delay, go somewhere else!!
Dan Sanchez: Janury was very helpful. She got me in and out and set up with a storage unit really quick. Answered all my questions and was very niceThanks !
kimberly julissa: My experience with this company was great! , the lady that attended me was helping me so much thanks to her I was able to understand everything! She’s very kind thank you.
3. Extra Space Storage - Washington
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4.9
669 reviews
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Address: 6011 Blair Rd NW, Washington, DC 20011, United States
Schedule: Closed ⋅ Opens 9:30AM Thu
Telephone: +1 202-726-1123
Business type: Self storage facility
Amanda Ham: I used this storage center for over a year and it met my needs until the prices started to go up almost double throughout the year. Overall the location was convenient for me and I was able to safely keep my items stored there until I removed them. The call buttons throughout the storage center need to be fixed, but I can’t thank Dee enough for her amazing customer service, if there is every an issue she’s prompt to respond and has great patience. You can tell she actually appreciates having customers.
Elona Evans-McNeill: Mr Foster is a credit to your company, your customer training and your business culture. Totally professional, friendly and quite accommodating. We first said we would call back after checking other places which he did not take issue with even tho he spent time explaining. I then changed my mind and even thought it was somewhat past the time for him to leave he took all the time we needed to service us without an attitude. He was thoroughly pleasant. He is a definite keeper!!!!!!!
Ramatu Kandakai: I used extra space storage for 4 months from June-Oct 2021. It was super easy to get a unit online with a lock. Payments were super easy and access to my unit was a breeze. My move in and move out ran smoothly and all my items were in amazing condition. I didnt even use the temp controlled pod. I also like that the storage units were super big so a 5×5×10 for a good price.
Itai Grinberg: Extra Space Storage is great because of Dee. She manages the units and your check in and is the most helpful person I’ve ever dealt with in such a role by far. Really wonderful and amazing.
Anwar Stephens: Mary helped me transfer units and it was a breeze! I had an absolutely wonderful experience and have been an Extraspace customer for several years now. Would recommend to anyone.
Amare Law: Daniel very Professional he went above and beyond to assisting me since it was my first time bringing my belongings by myself with a worker! Daniel to me he went ABOVE & BEYOND! CUSTOMER SERVICE AT ITS BEST!!! THANK YOU SO MUCH DANIEL!!!
4. Extra Space Storage - Washington
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5
343 reviews
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Address: 5600 2nd St NE, Washington, DC 20011, United States
Schedule: Closed ⋅ Opens 9:30AM Thu
Telephone: +1 202-891-3789
Business type: Self storage facility
sanyika powell: Antoine greeted and welcomed me to the establishment with grace and courtesy. He was very patient and thorough with explaining and showing me different units. I highly recommend him to service you, he has exceptional customer service.
Michael S Wipranik: Great service, really nice Facility, clean, secure, easy access. Donald the acting manager is a super nice friendly guy and couldn’t be more helpful. I I definitely would recommend this facility for your storage needs
ronneka Braxton: I had a great experience with this staff. They were very professional and allowed me to ask questions to fully understand the process. I got locked in at a great rate and really appreciate the good work y’all did. Thank you guys again !
Kaitlin Forsythe: Jazmon was extremely helpful and accommodating. She made the move-out process much smoother, and was friendly throughout. Facility was clean and staff was responsive during my holiday-weekend move in. Also, this facility has one of the larger garages I found in the area. Our 20 foot Uhaul fit well.
I. Diallo: Natasha took care of me. She helps me look at the unit before choosing the right space for my items. She was knowledgeable and attentive. She made the transition easy for me to get my unit.
Madeleine Fletcher: Jazmon provided exceptional customer care. She explained everything thoroughly and made the whole process easy. She was very informative and personable.
Leland Ellis: Excellent service, the staff are very friendly and helpful. And the facility provides convenient covered parking for a small camping trailer in an environmentally controlled garage. Very pleased with the experience to date.
5. Nearby Self Storage Units - Washington, DC - Washington
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3
2 reviews
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Address: 3100 14th St NW, Washington, DC 20010, United States
Schedule: Open 24 hours
Telephone: +1 202-221-4946
Business type: Self storage facility
Russell heshhsst: Suitable self storage units.
Stevonne KCB: Nothing in Washington DC
6. CubeSmart Self Storage - Washington
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4.8
53 reviews
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Address: 1401 22nd St SE, Washington, DC 20020, United States
Schedule: Closed ⋅ Opens 9:30AM Thu
Telephone: +1 202-796-1801
Business type: Self storage facility
Joseph Rowe: The staff, particularly Tovanna; is excellent. She made setting up the contract simple and explained everything. The location is close to my home which is great. The premises are maintained well.
kenna mcculloch: The woman at the counter was amazing. I had no clue what I was doing and she kindly waked me through everything. She was friendly, great smile and overall wonderful service
KB: Easy access, great new facility, well kept. Downsides: She staff are a bit rude and slow. And the place is kind of in the hood. Still recommend though.
Arthur Jones, IV: This week I went to CubeSmart in need of a new unit. Upon arrival, the assistance and the energy was warm and intentional. The initial service member aided me in finding a location actually closer to my home! Once coming to the second location, the atmosphere was just as amicable and helpful. I was greeted with urgency as Tracey opened the door up for me upon meeting her for the first time (the manager). Tracey was very intentional, thorough and benevolent and went above and beyond with exceptional customer service. She gave me a tour of the entire building (twice) and explained everything thoroughly even with me on a time crunch and I appreciate that. Definitely recommend! Come see Tracey and her team if you need storage!
Jackie Brown: Absolute best customer service experience from GM Tracey at this location. Every effort was made to ensure that all of my needs for space rental were taken care of and that I received all available amenities. Tracey’s knowledge of the business and her professionalism added greatly to the experience. I would definitely recommend this facility to others.
Matthew Hall: Nice and convenient. Parking for larger vehicles is very limited and tight. Very clean facility and good staff.
Liliana Covington: The GM, Tracey, is absolutely incredible! I cannot say enough about her. She was friendly and welcoming, and ensured I understood exactly what I was signing during contracting. She was gracious and patient while showing me three different storage units. Tracey mentioned that this location was a promotion for her, and clearly that promotion went to the very best person! The location is great and the building is safe.
McKindria Letsinger: Tracey Squire is super professional and accommodating! I have enjoyed 5-star customer service from requesting a unit and consulting with her on the perfect unit for my storage needs and ensuring that each visit is easy and hassle-free. Not to mention, the facility is clean every time I’m there and staff are always enforcing CoVID-19 safety precautions at all times. I feel safe coming in and out of the unit. There is minimal foot traffic which makes my visit quick and convenient. Thank you Tracey for you superb customer service!
7. Closetbox - Washington
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4.2
15 reviews
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Address: 1625 K St NW #1050, Washington, DC 20006, United States
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: +1 720-605-1108
Business type: Self storage facility
Allison B: Closetbox is hands down the most convenient way to move - especially if you have to store your belongings for any period of time. The convenience of scheduling pickup and delivery makes everything worth it, and the customer service is top notch. Highly recommend. Closetbox moved my furniture out of an apartment, stored it, and delivered it to my new apartment with incredible ease. I paid about $200 per month for storage of a fully-furnished one-bedroom apartment, and paid only $99 for delivery. The convenience cannot be beat.
Linda Vadala: If you are moving or down sizing this is the best place to use to pick up and store your furniture, I had a lot of up scaled designer furniture when i down sized, my furniture was packed and stored to perfection. When i took my furniture out of Closet Box Storage it was just like the day i put it in. absolutely perfect. Do not use any other service before going to Closet Box trust me it is the best. The customer service is spot on and always ready to help the prices are excellent for the high level of service and storage you will receive. Linda THE BEST
Evan Hathaway: Beware —- DO NOT USE THIS COMPANY! We used them this past fall while we had to move out and they lost one of our main boxes with irreplaceable items and claimed they could not find the box after the fact. In addition, they heavily damaged two of our most prized pieces of furniture as well as scraping walls and denting ceilings during delivery with employees that were contracted and appeared to not care. They have no integrity as a service and plead ignorance like the irresponsible company they are- if you do not use their insurance they will not make it right with you and leave you hanging with damaged goods and lost items as they have with us. We talked and emailed with representatives of this company for over a month and they simply mailed us a $200 check (what they justified as $0.60 a lb worth of items lost and damage) after thousands of dollars damage to furniture and lost items. If the ownership and company representatives had any moral responsibility and class they would do the right thing, but they do not and that in a nutshell is the company you would be contracting with to move and safeguard your furniture and valuables.
Linda Armyn: I had a great experience with Closetbox in Columbus Ohio theyvwere very accomodating on the pick up and delivery. At the last minute I changed my delivery to a pick up and both closet box and their partner storage comapny EE ward were very accomodating and hepful. I would recommend them and use them again.
Cheryl Wise: The Closetbox team was extremely helpful, courteous and timely. The only issue we had was trying to determine a pick up and delivery of our items from the storage facility back to the house and that may have been due to the service Closetbox used for deliveries.
Marcia Morst: I loved using this service. From the initial contact with them to the last, I was extremely pleased. The customer service was by far the best. The storage facility was clean and climate controlled. The gentlemen who picked up and returned my items were patient and helpful. They are definitely on my list of businesses to use again and recommend to others.
Nikki Lewis: My daughter is a college student in Los Angeles whereas I live in Lousisana. When it came time for her to move out of the dorm. It was easy for me to set up an account on closetbox and schedule a pickup date. I made changes to what was going into my storage area on the website. The delivery drivers were prompt and courteous. The process was simple. It’s a little pricey but I had the peace of mind that everything was going to be taken care of.
susan atwell: Competent, transparent and professional!I was very impressed with Closetbox at the get-go and did not lose any respect for them all the way through the time I was involved with them. They always were clear verbally and in writing as to what their service provided and what they would do for me.
Judy Eakin: My belongings stayed in the Closetbox warehouse for well over a year. I found everything in great shape, clean and nothing amiss. I would highly recommend them.
8. Self Storage Plus - Washington
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5
86 reviews
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Address: 5901 Blair Rd NW, Washington, DC 20011, United States
Schedule: Closed ⋅ Opens 9:30AM Thu
Telephone: +1 202-964-6444
Business type: Self storage facility
Face 2 Illusionz Management: In our history of renting storage space this facility by far exudes ELITE. The property is very clean, safe and convenient. What stood out the most was the very reasonable price, access hours and management team. Ray and Nikki really made it an experience to remember.I HIGHLY RECOMMEND this facility for all your storage and moving needs.
Sonta Johnson: Nikki and Ray are the epitome of excellence. Their customer service is top notch.The facility is flawlessly clean. This is the “Fort Knox” of storage facilities. I have no worries about the security of my belongings. Professionalism all the way around.
Keelie Garbee: Such a good experience! The staff at Self Storage Plus has been really helpful and always a pleasure to work with. I have received top notch customer service here.
Claude Taylor: Excellence and professionalism are the 2 best ways to describe Nikki and Ray. Love the express service. Definitely will recommend self storage plus to any an everyone needing storage, they sell supplies too
Stephen Carter: I was delighted by the service and care I received at Self Storage Plus on Blair Rd. The facility is clean and the manager Nikki is helpful and resolves any situation that may come up. I recommend this facility.
Lashonda Schovanec: Nikki, Thank You infinitely for helping me from the beginning when I knew nothing about storage to the very end checking out. I truly appreciate you. Best to you
stephen bota: New, always clean, temperature control and yes First Month in is FREE.Manager is knowledgeable and always on top of her game.
Bernard Langley: Nikki is simply AMAZING! She made my experience getting a storage unit so easy. She was so personable, friendly, and most of all knowledgeable. She is truly a great asset to the Self Storage Plus company. Her customer service is top notch! This will definitely be my preferred storage location should I ever need a storage again.
Dea-Damita Onyenobi: This was my first time getting a storage unit; the experience was great! The staff that opened my account for my unit was friendly and accommodating. Ms. Nikki was exceptionally welcoming and was very helpful when I was having issues with my unit. I would definitely everyone to open a unit here if needed
Nina Byrd: Punctual, friendly, helpful and efficient. I wish I could give this place 10+ stars they deserve it. My boyfriend has a unit here I sat in the car and watched the manager and assistant manager clean, sweep, take out the trash and help out 2 different customer all within a 5 min span. With smiles on their faces. AWESOME! AWESOME! AWESOME! Great teamwork, facility is very clean.
9. CubeSmart Self Storage - Washington
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4.7
159 reviews
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Address: 1701 Florida Ave NW, Washington, DC 20009, United States
Schedule: Closed ⋅ Opens 9:30AM Thu
Telephone: +1 202-559-6205
Business type: Self storage facility
Caroline Miranda: Staff was incredibly friendly and helpful. I was fortunate to have Jennifer assist me with my moving in and moving-out process. Beyond grateful for her service and just being an overall great person. Facility is easy to use and the parking lot is very helpful when the street is full.
Joe Becker: This was an awesome experience. Albert and team made is simple, and helped get exactly what I needed. Would HIGHLY recommend this CubeSmart
Enrique Marquez: Jade was fantastic. I’d rent storage there just because of her. The place was great. Enjoyed it.
Rex G: The guys in the office are helpful and friendly. LeVaugh was patient when showing me the unit reserved even though it was 30 minutes before closing, and then found an alternate option that functioned better for me than the initial unit. Price is slightly higher than some other options but well worth the premium for a close-by location, easy loading and unloading spaces that are covered, not to mention the always clean, actually conditioned, facility itself.
Donna Twyman: The staff was very friendly and assisted with everything I needed. The feeling of security for my belongings and me personally made the experience wonderful.
Kimberley Anderson: My experience at the Cube smart at 1701 Florida Ave in DC was excellent. The facility was very clean and orderly. My service manager Johnson was terrific. He was super helpful, showed me my unit, and made my very stressful storage need pleasant and smooth. His customer service is above and beyond. He even personally called me to inform me of the rate adjustment they had given me. Great facility and great customer service!!!
Britany Stott: LOVE this location! I have been here for a while to manage my business needs, almost 4 years! There have been a ton of management changes but this current team is just absolutely the BEST! Devren is the GM and he really runs this place like a well oiled machine. He cleaned up a lot of nuianaces that were happening in the buidling before he got there. He has done an amazing job training the rest of the team. You can work with anyone on this team and you will receive amazing service. Devren, Jen, Brandon, or Derrick will assist you in any way they can. I love popping in the office to say hello as they are always so friendly and helpful. This place is like my second home and they always make me feel welcome. I finally have a peace of mind storing my valuables with this team managing the building. I have been to several of the locations in the DMV...this is definitely the one you want to go to! :)
10. Life Storage - Alexandria - Springfield
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4.8
146 reviews
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Address: 5765 General Washington Dr, Alexandria, VA 22312, United States
Schedule: Closed ⋅ Opens 9:30AM Thu
Telephone: +1 703-263-1358
Business type: Self storage facility
Amanda H: Alphonso is the best. Made me feel so welcome and was willing to explain everything to me in detail. I’m leaving Public Storage after a horrible time there and after just a short time at Life Storage I’m already so much happier. I’m telling the 7 other people I know with storage units at Public Storage to move to Life Storage ASAP. Thank goodness this place is nothing like Public Storage. And as long as people like Alphonso are here, I will be doing a lot more business with you.
Michelle: This is by far my favorite storage facility and I will definitely be referring people to them. Alphonso made my experience a pleasant one both in person and over the phone. He gladly answered all my questions and helped me find the storage unit that met my needs. Great customer service and great ambience.
Kat Palomo-Bursick: It was a pleasant surprise my storage unit rental experience at Life Storage in Alexandria. The manager, Alphonso, was kind and professional. He takes great pride on his job and his facility. He made my rental process fun and stress free, as I was given all necessary information. The facility in brand new ( opened in December 2020), it provides climate control, bathroom accessibility, plenty of parking, smells and looks nice and clean.
Joe Dannenfelser: Showed up at 3 pm with a uhaul full of stuff and movers I’d hired to assist me. I had called the day before and was assured someone at this location would be available till 6 to get me situated with the storage unit I reserved, but no one was home. Drove to the nearby life storage facility up the street who were helpful in getting ahold of someone to find out that the office employee at this location had in fact left for the day and was not returning. Had to contact Extra Space storage up the street who were luckily in same price range and were able to help me out of the bad situation. I would highly recommend Extra Space instead.
Elena Reyes: Alfonzo was such a pleasure to work with. He was professional, patient and knowledgeable in answering all my questions. Excellent customer service that for some reason is not customarily a goal for most storage rental companies. I highly recommend his location on General Washington Drive, Alexandria.
Jose Cordero: Alphonso did a fantastic job getting me set up with my first storage unit rental. He explained everything really well, and answered all of my questions and concerns. He and his team maintain a very clean and professional facility with all the amenities you might need. The location has been around since December of 2020 and you can see the hard work they put in to maintain order and cleanliness. I highly recommend them for any first time renters.
Angela Bryant: Alfonso was GREAT! And the space is wonderfully kept…brand new facility that really shows well! The onboarding was seamless and efficient- he had my paperwork ready to go when I walked in! Literally made what has been a headache in years past a smooth process. Great location, superb placement and a sparkling new unit. Really glad to have made the switch! Thanks Alfonso!
Tirell Blakney: Came in on a Saturday looking for a unit last minute. J’Lon helped us out, showed us some units and made the overall experience great. His customer service is top notch. I have rented with other storage companies and this is by far the best. I would definitely recommend this place to others.
Kris Michelle: I got wonderful service from Regina she gave me all the information I need and more she helped me pick out a unit that was just perfect for me I will be back to purchase
11. Self Storage - Washington
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5
1 reviews
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Address: 601 F St NW, Washington, DC 20004, United States
Schedule: Open 24 hours
Telephone: +1 202-869-2360
Business type: Self storage facility
12. CubeSmart Self Storage - Washington
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4.5
196 reviews
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Address: 1850 New York Ave NE, Washington, DC 20002, United States
Schedule: Closed ⋅ Opens 9:30AM Thu
Telephone: +1 202-832-1420
Business type: Self storage facility
Franks a mayor Velasquez: I had the most pleasant time ever with Jade and she was very helpful answering all my questions. I never thought I would need a storage unit, here I thought I can go through life not needing a big metal closet but here I am, looking for a storage unit. With an intense internet searching, I settle with CubeSmart due to the convenient location in DC, price, and over all the great customer service experience I had with Jade, she is a legend.
Devils Brigade: Frankie Williams is a consummate professional and assisted me in finding a rate that meets my personal needs. Her hard work, diligent attitude and knowledge of the rate programs is impressive. I highly recommend this CubeSmart location for all your storage needs.
Romanus Ubamadu: Located on New York Avenue in northeast DC, this storage facility offers very clean and spacious compartments. I also felt my possessions were safe at this location.
nneka truss: Jade the manager is the best! She was super helpful and made a stressful situation for me soooooo much easier. She showed a lot of caring and worked hard to find solutions. 5 stars for her!
Marlo Johnson: The floor that my unit was on alwaysssss smelled like weed. It was so bad at one point that a few of my items smelled like it. My unit always had an excess of rat droppings in it. I wish I had taken a photo once I got my things out. Then, there’s always a random drunk or high person strolling the facility. Overall, it’s not safe. All of these were not worth the money of me keeping my items at this location.
Lucy Sonsalla: Customer service was excellent and facilities were fair for the price. Far drive, but best cubesmart price-wise.
Helene Brown: The lady yesterday was so helpful and accommodating she made a stressful day a lot easier. Also I enjoyed the cleanliness of the facility along with the music. It helps a lot to have background music while packing and moving.
13. Secure Self Storage - Washington
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4.4
73 reviews
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Address: 5909 Blair Rd NW, Washington, DC 20011, United States
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: +1 202-751-4508
Business type: Self storage facility
Marcellena Gore: All I can say is Wow and Thank you. Ms. Shaye at Secure Self Storage was awesome! We have a son At Howard University, and it has been a hassle in previous years to secure and move into storage units to store his belongings from his dorm, but not this year! The facility is spacious, accommodating and secure. We will always return to Secure Self Storage for our storage needs.
Meghan Moorhouse: I had such a great experience during my move-in process. I actually was supposed to move my belongings in at the business next-door, but there was no one there to let me in. However, I was lucky enough that Shaye was available at Secure Self Storage and immediately set me up with a rental unit for the same rate. It was a quick and easy process. Highly recommend for anyone looking for either short term or long term storage!
Pauline Gordley: I’ve been renting a storage unit now for the past three years. The customer service & staff are polite, courteous and they treat you like you matter!. Shaylaboo the manager leads by example. Nikky and Steven are great as well!! They actually recognize me when I call.💕
Starn Farmer: I had the best experience ever with Shaye. She was very pleasant and efficient with her job. Her prices were lower than my prior storage company and I am very pleased. Thank you for all of your time and effort to assist me with my move.
STREET LIFE PRODUCTIONS: We have been searching for decent storage prices in the DC for at least 4 months. We thought it was impossible because around 80% of the places, the customer service was horrible. We were lucky to get a referral to Secure Storage in DC. The manager Shaye met us with warm and friendly greetings. Upon giving us a tour of the facility which we were so impressed with the cleanliness and her customer service skills, we were so happy we found the exact unit we wanted. Without hesitation and she was willing to price matched, we secure the unit for a long period. Thank you Shaye for being so thoughtful and understanding. Kudos to Secure Storage DC😊😊!! Natasha💃🏽
Laura Ligaya: I am on my second contract with Secure Self Storage. They are by far the least expensive and easy to work with. The office staff is pleasant and professional. Highly recommend!
Tanya Wise: Excellent choice for storage rental space.Wonderful, professional and awesome all the way around customer service. Highly recommend this location.
14. Public Storage - Washington
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4.8
541 reviews
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Address: 1230 S Capitol St SE, Washington, DC 20003, United States
Schedule: Closed ⋅ Opens 9:30AM Thu
Telephone: +1 202-644-8267
Business type: Self storage facility
Ken Lynch: I’ve been a customer for over a year and highly recommend this location. Huge shoutout to Carla who was extremely nice and helpful when I went in to transfer to a larger unit today. She was able to find me one on the same level at almost the same price. Super quick and easy, but she still had time to give me information and tips about the app and that will make gaining access even easier. Secure and clean as well.
Patty M: A friend who passed recently has a unit here. As her executor I needed help and direction on how to access the unit. Donna was amazing. She helped me through the process and told me what needed to be done. Luckily I located the key (after Donna told me what to look for). She and her associate were so pleasant and knowledgeable. During a difficult time I really appreciated the kindness and understanding they showed.
Marcia Cooper: I went into the store looking for boxes for a move and met Donna! She was such a big help to me, very knowledgeable and kind! She gave me hints and tips on making my move smoother and I am grateful to her! I will always come back to her for all my storage and moving needs! Thanks Donna😘
Hope Ajayi: Talk about unparalleled customer service. Ms. Donna is truly one of a kind. She truly went out of her way to ensure I was about to get my items stored in the unit after closing, and despite inconvenience to her. She’s great, and truly should manage all of public storage. My first time using public storage and thanks to her, I definitely plan to continue to be a customer!
Julius Henderson: I came in to get some packing supplies and Ms. Donna helped me get the boxes that I needed. She also asked me about storage. Informed her I didn’t need one at the time. But if I do, I am absolutely coming back to this location. This is what you call customer service! Thanks for showing it still exist!
Alexis Payne: I used Public Storage for 4 months this year in 2 units. From the move-in to move-out, it was flawless. Carla and Donna were so helpful and patient with me as I navigated my moves and any visits I had while my things were there. I would highly recommend the space.
Tarrance Frierson: Just had an amazing experience with Ms. Donna and Ms. Carla. Thank you for taking time to understand my needs and setup the most cost efficient option for me. Good looking out for the customer. Tarrance
Ethan Craig: Their motto is, “We treat YOUR stuff like OUR stuff!”, which is honestly pretty accurate in that they don’t really care if you have access to your things or not. They close at 6pm on weekdays, so prepare in advance to take a day off of work to access your unit during the week as you can not be there after 5:59pm. Your other option is to use one of your weekend days, but beware they close at 5pm on weekends and will aggressively rush you out of the building at 4:59pm. Additionally, they also sometimes close at random hours throughout the day, only to reopen and a random time later in the day, or sometimes not at all. Staff are nice enough I guess, but let’s be honest, there isn’t usually much staff interaction at a storage facility. All that said, if you don’t mind your stuff literally being treated like not your stuff anymore not a bad storage place. I guess it works for those that almost never need access.
15. Extra Space Storage - Washington
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4.9
753 reviews
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Address: 2800 8th St NE, Washington, DC 20017, United States
Schedule: Closed ⋅ Opens 9:30AM Thu
Telephone: +1 202-866-6500
Business type: Self storage facility
Gay Cioffi: I am thrilled to recommend Extra Space Storage. It is clean, bright and easy to get around. They even provide a free lock! The manager was very helpful in explaining storage options and how to get in and out of the facility. After a day of dropping off boxes to store, I clearly was. ready for some hired help. The manager called several "task rabbit" types to help me find some movers. She was awesome. So glad I found Extra Space Storage.
Azar Jackson Jr: Ariyana, the assistant store manager, is exceptional at her job! She went well beyond meeting my expectations. She picked up on my nonverbal cues and responded appropriately … “looks like you’re in a hurry so I’ll make it (contract) quick”…She was succinct and entertaining. She kept making me laugh and still stayed on task without delays. She showed me the storage unit and how to use the proprietary key locks to secure the unit. She anticipated every question I asked, making the experience streamlined. The property itself is clean, secured, and accessible. You get the same service online as you do in person. Therefore , if you forget something, they will have it ready for you upon arrival. This storage space has an excellent business model—affordable, adaptable, and actionable,
LK: Had a FABULOUS experience with Ariyana Larkins! She was incredibly helpful, cheerful and full of solutions to my many problems! She really helped my mom and I find the right storage unit and set up a two year plan. If only all employees could be such a delight to work with! :)
LonnieLove Evans: Everyone was very welcoming and professional, I wish I didn’t have to leave but the distance was too much for me.
Daniel Zhang: Great spot and great staff! I never have an issue moving my stuff in and out of my storage lockers quickly. The process to add a locker was so simple and easy over the phone. If you need a storage space in the city, this is your spot!
Luna Luna: I reserved a space online and was contacted the next morning. Came in store to check it out, Ariyana was amazing!! Very sweet and on top of things. She was patient and listened to all my needs as a customer and did an amazing job at helping me understand the process and giving me a great deal. The atmosphere was very friendly, customer service was 10/10 and my experience could not have gone smoother. I would recommend this location to anybody and will definitely be a returning customer. Great service and great prices! Thank you!
Frank Castro: This place is better then uhualCheaper and the staff are awesome
Kenneth Johnson: Rented a 8x10 space for 2 months to hold furniture and miscellany during the sale of my home. The facility was clean, secure, convenient, and affordable. All staff interactions were great. I would not hesitate to use them again.
Isabella Del Peschio: Miss Ariyana is the best assistant manager I ever have spoken with at any establishment. There was a man driving by staring at my sister and I while we were on the phone outside the office. Miss Ariyana then made us both come inside and told us she would call authorities if she saw any other suspicious activity. Thank you so much for your amazing service and positive attitude!
16. CubeSmart Self Storage - Washington
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4.3
122 reviews
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Address: 1200 Upshur St NW, Washington, DC 20011, United States
Schedule: Closed ⋅ Opens 9:30AM Thu
Telephone: +1 202-541-1555
Business type: Self storage facility
Avram Reisman: The staff was very responsive to me and answered all questions with great availability. They also called me to confirm that I was ending my time at cubesmart without me needing to call them after they did a walkthrough one morning.
Tonya McCullough: The staff at this location is excellent! They (Albert, Jade, and Marco) were not only personable but were very professional when it came to helping me determine the unit size that would best accommodate my needs. The check-in process simple, and any time I had a questions regarding consolidating my units, they were able to provide cost effective recommendations. The office and main building where my unit was located were always clean and well lit.
shed Stewart: I am so pleased with the Upshur location team. Jade was super knowledgeable in my initial request for information and did a great job helping me find the cube space and size that was going to work for me. Her pleasant attitude and job knowledge is refreshing to see compared to other places in the industry that had a take or leave it attitude when selecting space, you won’t find that bad attitude here this team cares that you get what you need. Albert was also very helpful and friendly and went out of his way and coordinated with another manager to help me with the things that I needed. The last gentleman maybe named Mark I think, I can’t remember the name but he also helped me at this location and was super helpful and friendly as he assisted me with my pass code my first time. The crew is A1 and I will definitely recommend this location to my friends and family in the area. Keep up the good work. My only suggestion would be more parking for larger and more vehicles, but it’s the city so I understand. Again thanks again for everything.
Dan Schriever: Check in was so easy because of the level of service provided by the onsite staff. She Took the time to walk me around the facilities, showed me the unit, explained everything I needed to know. Also, on a handful of occasions when I needed to contact customer support, I was put in contact immediately every time with somebody who could solve my problem the first time. This was above my expectations.
Halil Atilgan: I had to move another place so i didnt have a need for the storage even though i had one week to start my move in date to storage they refused to refund my money. any professional company would give me my full refund, they charged me $200 for a storage i never used
Michael Cuesta: Left abroad for a year and came back to a storage unit with all my belongings covered in mouse droppings and urine. Don’t keep anything here you really care about.
Wesley Chamblee: The rental process was seamless. Jade and Albert took care of me and made sure that all my questions were answered. I appreciate their professionalism, which is why I’m glad I choose CubeSmart. Couldn’t have asked for a better experience.
17. CubeSmart Self Storage - Washington
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4.3
180 reviews
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Address: 175 R St NE, Washington, DC 20002, United States
Schedule: Closed ⋅ Opens 9:30AM Thu
Telephone: +1 202-529-7867
Business type: Self storage facility
Joy Scott: Desmond was so great! Despite them having a power outage he was able to train an employee and service my move in in under 30 mins! The process for online rental was so easy! Moving is already a hassle but the attitudes of everyone there made it better! Thank yoouuuu
Thomas Woodruff: I have been renting a storage unit at CubeSmart Self Storage, 175 R Street, NE, Washington, DC 20002, for over eight (8) years. The General Manager, Desmond Macalino, and the other employees (Chris and Qui Ana) are very professional, knowledgeable, and courteous. To improve security at the facility, it is recommended that security measures such as security cameras or robotics security be installed at or around each unit.
Tyler McMillan: Clean facility with convenient and secure access. Desmond and rest of staff are extremely helpful and go out of their way to ensure belongings and storage unit are safe/secure.
Peter Prina: The staff were very kind, they allowed me to not pay the month’s rent even though I was a day late moving out. The location was clean and easily accessible.
Eladdieyo Robinson: Moved things out of a storage space. Good equipment. Had public restrooms
Jobi Magana: The two guys Chris and Desmond who work in the office helped me and my mom through the process of renting units together. They both were amazing and did a wonderful job on explanation of our lease terms and different payment methods. They were very kind and great customer service. It’s great to know you have great people to work with at the storage place with our valuables. 10 plus to both!!
John Kla7: I rented a small storage space for 12 months, had no issues from move in to move out. Before moving out I was unable to reach the branch by phone but customer service was able to answer my question for me. Very painless process and smooth. Would come here again.
