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1. Medics USA - Primary and Walk-In Care
Address: 1700 17th St NW A, Washington, DC 20009
Schedule: Open ⋅ Closes 7PM
Telephone: (202) 483-4400
Business type: Doctor
Near Medics USA - Primary and Walk-In Care:
- a 17 meters away 7-eleven Supermarkets: 7-Eleven
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Medics USA - Primary and Walk-In Care: what do users think?
Laleh Pedramrad: It is awful urgent care. I had an appointment to see the doctor and I arrived 10 minutes earlier. The place is not crowded at all as you can see in the picture but I need to wait for ever to see the doctor and put me in the patient’s room for ever. OMG I will never ever go back to this place anymore.
Latoya Domino: I will never go back to this place. They are extremely unprofessional, incompetent folks. The doctor was great and he didn't take long to see me but upon waiting to get my blood work done and to have my medication called in because it was my first visit... I had to wait a whole hour just to get blood work done. I had to go in the hallway to find out what was going on and why no one came to draw my blood or even attempt to check me out. Their attitude was very rude and lack of care and they didn't even know what was going on. In my opinion I feel the whole staff needs to be replaced with folks that care and have compassion and knowledge of their skills. My advice... Go here at your own risk. Reading these reviews I see I'm not the only one that feels this place is full of incompetent staff.
Nunu Loedrr: This doctor cursed me out about a mask. He was one of those radical pro mask activist DO NOT RECOMMEND this place the Doctor John Spargo he’s tall Caucasian man that looks like hank hill. He smell like liquor and his eyes were bloodshot red as if he just took a long lunch break at a bar. DO NOT SERVICE THIS ESTABLISHMENT because if he talk to me like that in my face there’s no telling what he saying about you to yours. Good day
Ryan Fleming: Apart from being remarkably rude in general, and for of course long wait times, Medics USA had two other things going against it. First, they failed to process the insurance claim correctly which caused problems. Second, the physician made pretty disparaging remarks about minority populations which was a bit shocking. In general both doctors I saw had horrible bedside manner, but being casually racist is beyond the pale. I would highly recommend that you go anywhere else.
Noah Slosberg: Really awful experience here, believe the other reviews. I scheduled an appointment for 1:30 at 1, and was told I could come in immediately. When I got there the wait was 1 hour!! The front desk told me it would only take 30 minutes, which was a blatant lie because the receptionist in the back said it would be more like an hour!! I currently have Covid and desperately needed a prescription, to which the doctor sarcastically told me that I should go to the ER and get monoclodial antibodies! It was really incredibly rude and an awful experience. I really recommend skipping this place and going literally anywhere else. Why would they tell me to come in if they then clearly were overbooked?? Especially when I knew I had Covid and told them this and they said there they couldn’t help me! Really awful experience. And they were incredibly aggressive about it too and told me I wasn’t wanted when I was just following their instructions!!
Nicole Ward: The make it incredibly difficult to get a prescription refill and have not been accommodating during the pandemic. I have asthma and have needed refills for my asthma medication. During the height of the pandemic, before vaccinations, they expected me to make an appointment for a refill. I was in the office 6 months ago and the doctor wrote me a prescription with zero refills. I now need a refill and they won’t give me one unless I come in for a full physical.
Bernardo Berges: The only thing this place did well was diagnose me with the flu. Everything else was horrendous. I called earlier in the day to schedule an appointment for later in the evening and confirmed with the person that the appointment was scheduled. I gave them all my information and was ready to go. When I arrived 30 minutes early to my appointment, I was disappointed to find out that there was no record of my appointment on their system. I showed the front desk agent my call and the info I had but I was put on the list as a walk-in. It's fine I thought, these things happen sometimes. After waiting for about an hour and a half, I was finally seen by a nurse. I explained my situation and the symptoms I was feeling for two separate issues. He did two tests, one of which was the flu test. The other test was not the one that I needed so I still have to visit another doctor because he did a blood test instead of oral test even after explaining to him that my symptoms were with my throat and was explained at another place that I needed the oral swab. After the tests, I had to wait again before the doctor saw me. The doctor spent some time with me and informed me that I had the flu. He said he put in a prescription to my pharmacy and that I should go pick it up tonight. However, because of the large wait times from the appointment not being properly booked and then waiting for everything after, my pharmacy had already closed. He said he would resend the prescription to another pharmacy close by that was still open. Feeling extremely sick from the flu and wanting to go home after the 2+ hours I had spent, I forced myself to go to the new pharmacy. Lo and behold, they had not sent any prescriptions to that pharmacy and could not find anything in their system for me. I tried calling Medics USA but because it was now past their closing time, I was met with an automated answering machine and no way to reach anyone who could help me. I had to go home and wait for the next morning to get my medicine. The next morning, I went to the original pharmacy where I expected my prescription to be ready. Unsurprisingly at this point, they were unable to find anything in their records for me. After a little bit of research, we finally figured it out. They had indeed received my prescription and it was ready, the only issue was that Medics USA got my name, phone number AND e-mail all wrong. In other words, they screwed up every single piece of identifiable information. I had to call them to update my info and make sure that I could register for their web portal after this because I had not received an email since it was sent to the wrong address. This place deserves 0 stars and judging from the amount of reviews here, I am not alone.If you have the option, I highly recommend finding another urgent care center as this place is simply not acceptable. I will not be returning.
David Pansegrouw: I have been going here for a few years as my PCP. Very satisfied. Members of my family have come here at times also and have always been treated well. Dr. Rashid and his staff are excellent.
Julie McCune: I brought my friend to the R St NW location for a few stitches to her forehead after a fall. The front desk service staff were very helpful and friendly. We were walk-ins without an appointment and only had to wait 45 minutes. However, I don’t feel confident that my friend received the best care. Based on a form we filled out, they said she probably had a mild concussion. But they didn’t check her pupil dilation. They also didn’t ask follow-up questions or check her head for injuries to her scalp or facial bones. My friend got three stitches but was not given any instructions for wound care until we specifically asked for them. The PA who did the stitches told us that we shouldn’t get the wound wet or apply Neosporin for 2 days. After the PA left and the nurse came back, the first thing the nurse did was swab the wound with water, and then recommend that we use Neosporin. It shook our confidence to be given opposite instructions by two different medical staff. I was also a little concerned about the hygienic standards. The office was clean but the PA and nurse both wore gloves and touched many surfaces in the office, even the door knob, and didn’t change the gloves before treating her. Overall, I expected a higher quality of care and clearer communication. In the future, I would try a different clinic rather than go back to this one.
David S: Urgent care, no frills! I got seen when nobody else would take my appointment. Doctor listened and helped me with get diagnosed. Called my insurance beforehand so I didn't have any issues.
2. MedStar Health: Primary Care at MedStar Washington Hospital Center
Address: 106 Irving St NW Suite 4200, Washington, DC 20010
Schedule: Open ⋅ Closes 5:30PM
Telephone: (202) 877-2200
Business type: Medical office
Near MedStar Health: Primary Care at MedStar Washington Hospital Center:
- a 0 meters away digestive system doctors in: Julio A. Salcedo, MD
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MedStar Health: Primary Care at MedStar Washington Hospital Center: what do users think?
Joyce Gregg: Dr. Sheree Saunders is an on time doctor. She gets you in and gets you out with all the important info you need to take care of your ailing body. She doesn’t hesitate to refer you to a specialist if it’s outside of her realm of expertise. I appreciate her dedication, timely professionalism and work ethics.
Response: Hi Joyce, thanks so much for sharing your feedback. We're so glad to hear of your positive experience with Dr. Saunders. We'll share your feedback with her and the team. Thanks for choosing MedStar Health.
angela mitchell: Dr Harris is an excellent practitioner. He listens to my concerns asks probative questions and challenges you to ensure your health has the best outcome. He has an excellent bedside manner. The only downside to this practice is the difficulty in reaching someone by phone
Response: Angela, it's great to hear that we earned five stars thanks to Dr. Harris. On the other hand, we're very sorry that you have had difficulty reaching our office. We appreciate your feedback and will surely share it with our leadership team so that we can make the best possible improvements moving forward. If you ever need to reach us or would like to discuss your concerns, please fill out our secure online patient feedback form: http://bit.ly/mshpff. We are always here to help.
D Cole: Dr Gerard Harris has been my PCP for twenty years, he is always spot on with his assessment. His bedside manner is what I need and he is always brutally honest. The phlebotomist was perfect, calm, professional and able to do a blood draw with skills
Response: Thank you for your 5-star review and feedback. It's great to hear that you had an outstanding experience with us thanks to Dr. Harris and our team. We will surely share your kind words with them. We value your feedback and wish you the best of health!
Megan Mozon: I would highly recommend Dr. Sheree Saunders. She is one of the best doctors I’ve had in years. Dr. Saunders is knowledgeable, easy to talk to and has an outstanding personality. If you are looking for someone truly down to earth Dr. Saunders is the way to go.
Response: Megan, thank you for letting us know that we earned five stars thanks to Dr. Saunders. We value your feedback and appreciate your taking the time to share it. Thank you for your trust and for choosing MedStar Health!
Sonja Davis: Dr. Gerard Harris is and has always had an amazing bedside manner. His guidance and wise counsel is tremendous and has assisted me in being more conscious of my health and well being, specifically to not just survive, but to thrive.
Response: Thank you for your 5-star review and feedback, Sonja. We’re thrilled to hear that you’re doing so well and that you had a positive experience with us thanks to Dr. Harris and our team. We’re glad we could be here for you when you needed us. Thank you for your trust and for choosing MedStar Health!
Howard Hardy: Dr. Gerard Harris is thorough. He recalls personal and clinical information (from specialists consulted, lab, and medication history). Always appreciate the attention by Dr. Harris asking if there are any additional family concerns.
Response: Howard, thank you for giving us a great score! It’s our pleasure to care for our patients and community. We value your feedback and appreciate your taking the time to share it with us. Thank you for choosing MedStar Health!
shirley d richardson: I would highly recommend Dr.Francisco King. I have unwaivering trust in his ability to provide excellent medical care to preserve my good health. He is thorough in his assessment and patient in his interactions with his patient. No. #1 in my book.
Response: Thank you so much, Shirley! We're delighted to hear that you had a 5-star experience with us thanks to Dr. King. We will surely share your kind words with him. Thank you for your trust and for choosing MedStar Health!
Vonda Epps: Dr. Saunders has been very attentive to my mom needs. This means a great deal to me because my mom is an elderly woman.
Response: Thank you for connecting with us about this experience with Dr. Saunders, Vonda. We will be sure to pass your appreciation along. We wish you and your mom all the best!
Sharon Henery: Friendly staff, no long wait time and the doctor was knowledgeable, an active listener who showed, concern and made me feel comfortable and relaxed. He was just the kind of doctor I have been seeking.
Response: Thank you so much for taking the time to share these thoughts, Sharon. We will surely let our team know that you had a 5-star experience with us thanks to them. We’re glad we could be here for you when you needed us.
A. O. Shaw, Ph.D.: Please do not call reminders to my cell phone. The "robot's" voice is garbled - not clear and cannot be understood. Use my landline. Everything else is about this location is excellent. Thanks. Stay Safe.
Response: Thank you for your review and feedback. We're glad to hear that you've had 5-star experiences with us. We'd be happy to update your contact preferences. Please send us your contact information by filling out our secure online patient feedback form: http://bit.ly/mshpff so that we can make this update as soon as we can. We value your feedback and appreciate your taking the time to share it.
3. Comprehensive Primary Care
Address: 1115 U St NW, Washington, DC 20009
Schedule: Closed ⋅ Opens 11AM
Telephone: (301) 869-9776
Business type: Medical clinic
Near Comprehensive Primary Care:
- a 5 meters away 7-eleven Supermarkets: 7-Eleven
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Comprehensive Primary Care: what do users think?
Olivia Kerrigan: This is the best doctor's office I've ever been to in my 28 years of life! The doctor I saw, Kathryn, was wonderful. She listened to my concerns and was very helpful. She also did a full blood panel to make sure I am healthy. It is easy to schedule here and the wait time was under 5 minutes from check in to being seen. Highly recommend them!
Kelsey Harding: I moved to the district a few years ago and CPC was the first, and only, primary care office I tried. Since I started I love going there. I’ve never had to wait long for an appointment or for the doctor. The front office staff and nursing staff are all very nice and make the appointments easy. My doctor always takes the time to answer my questions and make sure I’m doing okay. The telehealth options are also great.
Debra Brown: What a great team! I found this group when I looked for a primary care doctor it was a trial with the intentions of trying seldom. Since I have been with this group I can not imagine going anywhere else. I highly recommend them to anyone looking for confidence in their doctor for proper health care. Thank you!
Iván Torres: Dr Mendiratta is amazing and deserves a review so here goes. To understand how good she you gotta understand how crazy and intense I am. It's half a joke, but check it, I'm from NYC where everything is intense, moved down to DC and guess what? Still intense, and with a family and general life stresses it began to take a toll on me. When Dr Mendiratta stepped in she was open to listening first, and really taking in what I said, and she would really take the time and walk me through the treatments she recommended, and helped me understand how it would fit in with my lifestyle and needs. It's important to note I am a marketing professional and have worked with some of the biggest names in pharmaceuticals so I don't even really trust the drug-game. Dr Mendiratta knows this and we still managed to make me comfortable being open with telling her my crazy. I think that's what matters most when trying to get help. Thanks Dr Mendiratta and team!
Jonathan Alfuth: Have had a great experience after a couple of visits. I appreciate how quickly they are able to get you in to see a doctor, as well as the mix of in-person and telehealth options depending on the situation.
James Stevenson: I had a great experience. The staff was friendly, knowledgeable, and professional. A great place for checkups and GP visits
Haley Rasmussen: alison donovan is probably the best physician i've ever had. absolutely love her! in addition, the staff is always available to answer questions and are super nice. great office!
Sarah Morgan: I always have a good experience - scheduling is easy. Staff are kind. I have interacted with multiple doctors at the U Street location, and all have been great. Added bonus - I almost never have trouble finding parking.
Elizabeth Kirby: Everyone here is so kind. They really listen and want to help. Plus, I was able to get an appointment scheduled quickly and had no wait time when I arrived. I feel so lucky to have found such great professionals!
Olga Akulenko: Love my Dr. Morcom at Comprehensive Primary Care. She is all you want your doctor be - professional and personal, caring and responsive. She takes time to listen, examine and discuss various approaches to diagnostics and treatment. Outside of in-person visits, Dr. Morcom is great about responding to the questions though the online portal messenger and following up with a phone calls from her and staff. I am grateful and happy to be her patient. 100% recommended!
4. One Medical
Address: 601 New Jersey Ave NW #200, Washington, DC 20001
Schedule: Open ⋅ Closes 6PM
Telephone: (202) 204-1090
Business type: Doctor
Near One Medical:
- a 6 meters away consultants: Pearson Professional Centers - Washington DC (East)
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One Medical: what do users think?
Lavender Kelley: I've been going here for 4 years and have been impressed with the quality of care and the ease of booking using the app. I also take advantage of video appointments when that's helpful. As a healthcare worker, I've also deeply appreciated the care they've taken during the pandemic. While it's increased wait times, it has also kept the flow of people in the office manageable for staff. All in all when considering the additional benefits of membership, One Medical is worth it!
Response: Hi Lavender, My name is Jordan and I'm the office manager at the Union Station office. I just wanted to thank you so much for taking the time to share your good experience. We are working hard to make sure you get the best care possible, even during these times. I appreciate your thoughtfulness and am always here if you need anything. Thanks again and I hope you have a lovely weekend! Best, Jordan
Margaret Shrager: The doctors are great, but the administration had taken a sharp decline. I just waited over an hour for a blood draw and flu shot. The whole point of the $200 membership fee is that there are short wait times. Honestly, at this point, I'm paying for the privilege to pay to see my doctor. It's kind of absurd, and as much as I love my doctor, I'm considering canceling.
Response: Hi Margaret, My name is Jordan and I'm the office manager at our Union Station office. Sorry to hear about the long wait! That does sound out of the ordinary and I'll message you privately to discuss further. Thanks for reaching out and providing feedback. Always happy to see where we can improve! Best, Jordan
DC Resident: I had two visits. Fist was great. Second was not. Both were basic physicals. The check-up procedures were not the same between the two and the billing was messed up on the second. Also the wait times on the second were much longer than first. So: not detail oriented, care quality varies, poor record keeping, horrible customer service. I'll be picking a new provider next year.
Lawrence Tong: I have been a subscriber for two years. I have never had a problem with the staff, PAs, NPs or MDs. However, when I received an erroneous bill last month, I could not get through to a person via the admin chat thread in the app (or website on my laptop) nor could I reach a person in the NJ Ave office when I called their 202 line listed above. It defaulted to One Medical’s general line—which I called last week to inquire about the bill. I waited an hour to get a person on the phone last week and forty minutes to get, as it turns out, the same person who remembered our original conversation. Last week she told me my insurance was billed, according to her computer, and they did not receive an insurance payment. I told her I only owe a copay and she agreed. She asked me to call my insurance company to inquire about it. I thought to myself: why do I pay a membership fee? I asked her to do it on my behalf and she said she would. I never received an update. Today, I called my insurance first to confirm that they never received a bill from One Medical (they had not). When I asked the OneMedical rep about it, she said she had spoken with someone at my insurance co. who said she would follow up and did not indicate yea or nay whether they received a bill. When I informed her that I also spoke with someone and the answer was definitely ‘no,’ I asked her to resubmit the request. She was perfectly polite both times I spoke with her but she is clearly inexperienced with medical billing (or overwhelmed—how could I get the same c/s rep twice?) The bottom line is I pay $199 per year for what seems like a nice office to visit with relatively easy access to a provider (but not often an appt with a provider of my choice). Furthermore, I have to spend additional time trying to correct someone else’s mistake. So, where is the value in One Medical? I’m cancelling my membership as soon as I get the correct amount on this bill paid and rolling the dice with a regular primary care practice again.
Christine Paluch: Everything you have heard is true. This is by far on the best medical providers I have ever been too. The staff from the time you walk in is friendly. Doctor Sibyl Siegfried who I saw for the first time for a physical was wonderful. I didn't even feel the needle from the lab tech when I drew my blood. The office itself was beautiful and clean, with a wonderfully decorated lobby with plenty of seating. This was by far a very different experience, and a much better one, than other medical visits.
Liz Burman McEntire: Five stars isn't enough! I don't write many reviews here, but I'm continuously amazed by how wonderful the services provided by one medical are. I am a woman in my late 20's and while I'm reasonably healthy, I have a few mild to moderately annoying health issues. I decided to sign up for one medical because they are convenient to my office and I can see someone same day if I am not feeling well. Since joining in a few months ago, I've been blown away by how great and comprehensive the care has been. When I wasn't feeling well they saw me immediately, actually listened to my concerns, provided great care, and followed up quickly and clearly. They are the most organized and thoughtful group of medical professionals I've ever encountered. When I had a brief health scare, they scheduled me for a follow up within a week of diagnosis and after I expressed anxiety with the scheduler I was called by both an incredibly knowledgeable and empathetic nurse practitioner AND MY DOCTOR to help me feel secure, cared for, and informed. The mobile app is great (and works better than any app I've seen from Aetna, care first, or united healthcare). All messages and lab results come right to my phone and I get a notification when I have a new message. If I have questions about a treatment I can email a nurse at any time either using my personal email or the app and someone from one medical, be it a nurse or my PCP Dr Jillian Noyes herself email me back within about 24 hours. Most recently two encounters have reaffirmed my love for this office. The first was when I went to see a specialist at my doctors referral. When I arrived I realized that I had forgotten to print my referral. As I was asking if I could forward my referral email, they asked if I was coming from one medical and pulled out a referral that had already been faxed for me! The second was when I was talking with an old friend and she told me that she'd found a new doctor that she loved. Before I'd over told her that I had also switched primary care physicians, she asked "have you heard about one medical, they are incredible!" Since joining One Medical, I have referred them to all of my closest friends. I cannot thank them enough for the outstanding service. I'm sure that I will be a patient of theirs for years to come.
Mien Patterson: I have been with One Medical for several years. They have made health care more accessible for me. When appointments occur as scheduled and I can communicate with a health care provider 24 hours a day, I access the service more rather than waiting until symptoms get worse before seeing a doctor. The office and medical staff are professional and friendly.
Maeve Gallivan: I love one medical. They have the best service, are always on time, get back to me via app message and emails quickly. They truly make the experience of visiting the doctor much easier on the patient. I also appreciate that they have a bloodwork facility right on site and it's just one person at a time. Not like those other labs where the patient is just a number.
Christina Wojcik: I love this place so much that even after my insurance wasn't accepted, I paid out of pocket to go there! There has only been 1 time where I had to wait for 5 minutes for my appointment to start and they gave me a Starbucks gift card as an apology. I've seen several of the Drs and nurses and all have been extremely helpful, kind and present.
Melissa Sanabria: I LOVE this place! Beautiful, relaxing waiting area with good music, helpful staff, and wifi...although you don't spend much time there. The appointments run on time so I barely had to wait. Doctor visit was thorough and complete yet I was in and out. It was awesome. Can't wait to go back for my physical!
5. US Department of State Office of Medical Services
Address: 2401 E St NW L209, Washington, DC 20037
Telephone: (202) 663-1718
Business type: Medical group
Web page: http://www.state.gov/m/med/
Near US Department of State Office of Medical Services:
- a 16 meters away coffee shops in: Casey's Coffee Inc
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Manhhanguyen Nguyen: HA NGUYEN VISA JOURNEY MEMBER#278759
6. MedStar Shah Medical Group
Address: 900 Swan Creek Rd E, Fort Washington, MD 20744
Schedule: Open ⋅ Closes 5PM
Telephone: (301) 292-7270
Business type: Medical office
Near MedStar Shah Medical Group:
- a 39 meters away child modeling agency: Kids International Talent Agency
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MedStar Shah Medical Group: what do users think?
Betsy Stevens: This place is filthy. Dozens of dead bugs in the lights, a dust so crusted on all the blinds and picture frames it has to be scratched off. When I mentioned it to someone, her response is, "Oh I know! We have a house cleaning service. But I agree with you its filthy". The receptionists were abrupt and dismissive. Overall unempathetic staff. Outright lied to by no less than 3 people. Twice I had to leave and come back in and found no one to intercept me from the front door all the way back to the exam rooms (mind you, I'm not even a patient). Every person had a different version of what could and couldn't be emailed to them. Wholly dysfunctional. I have yet to be impressed with any MedStar establishment, but this place sets the bar so low they've buried it!
Stacy Williams: I was seen in the Clinton location!!! I saw Dr. Lalitha Vedantam and if I could give her a 0 star I would if that options was available. First, I was very respectful with the doctor and explained that I was a new patient and heard so many great things about her reading her reviews. When she walked in the room she is not welcoming nor speaks. When I mentioned to her that I was looking to find a great doctor in the Maryland area and that I was with GWU mFA for years but due to insurance changes caused me to have to find a new provider. Throughout my visit I explained to her the reasoning behind my high blood pressure and stress which involves my house burning down with me and my kids in it…she was not interested, she cut me off, and I told her about my most recent cancer scare. She did not seems like she wanted to be at work that day. She saw I had abnormal test results and stated you are fine when 3 others providers stated I should see an internal medicine doctor about it. I also had other issues due to the fire that caused me to need to see a cardiologist. Dr, V made so many nasty comments as if I was making these things up and saying if you just want to see one then that’s fine”. I was not okay with her rudeness, insensitive remarks nor her lack of greeting patients when she walks in the room especially new patients. She should at all see African American patients because I also felt uncomfortable with other things as well as she made remarks about my family history after sharing it with her. In addition, I expressed with the office about my concern and they referred me Dr. Danelle Williams. When I called the day before to confirm my new visit with her the front desk said the office canceled. I receive no call or email stating why they canceled it out the blue. I have never experienced this type of treatment ever. Now, they are saying it was canceled by front desk and they are investigating. I’m waiting to hear back from the CEO or CFO. This is unacceptable. Dr. Vedantam is NOT a great nor good doctor. She by far the worst I ever came across and never want to revisit her again nor would I ever refer her. She has no compassion or care for her patients.
Robin Nelson: The good: my pcp, Dr. Laura Riggins is attentive and has a bed side manner. I spent my appointment last year telling her about my sibling’s medical crisis and how inattentive his pcp was and she scheduled him for an appointment and set him up with all specialists that would get him on a plan of better health. The bad: I need a referral from her for an emergency mammogram as well as a letter of medical necessity and I was recently hospitalized and lab work was done and there was one key result that is alarming in regards to my health. I need her to review and discuss my options and I have yet to hear back from her or her staff. You cannot get thru to anyone as there’s an automated message. This is inexcusable and I highly recommended her to my brother. I’m starting to believe that quality healthcare in Southern Prince Georges abd Charles County are nonexistent.
Jewelene Richardson: My husband had first appointment with Dr. Lalitha Vedantam in March since his primary care physician of 40+ years retired and she had an office 5 minutes away from us She is very professional and easy to talk to. No problem with staff. Hopefully we will never experience the failure to answer phones or get an appointment that others have reported.
Valerie Dixon: Terrible Branch! They don't answer their phones. They don't follow through on sending doctors orders to other services like X-ray, MRI etc. Had to get orders sent to X-ray imaging facility from the Oxon Hill branch that the Fort Washington branch was supposed to send. Even the imaging facility couldn't reach them. I had blood work done in 11/2020 and called 4 times for the results. I was told that the Dr. would call to discuss, still haven't received a call and it's now 6/2021. Hopefully there's nothing life threatening to worry about. One star for Dr. Danielle Williams doing a thorough annual check-up. She checked everything even thought I don't know the results!
Amber Mallery Lewis: I've only been a patient for a few years and it is nearly impossible to schedule an appointment. Mostly due to no one answering phones or returning messages. I called at various times of the day for over 3 weeks and each time no answer. I finally decided to find another doctor. I really liked Dr. Lauren Williams which was the only reason I stayed but she isn't practicing here anymore. By the way I never received a letter that she was leaving just happened to read online that she was gone. Terrible!
A. Ennett: We stopped going here well over a year ago because we couldn't get a hold of anyone to answer our questions (not medical advice questions - just appointment/results/billing/etc type of questions). I'd call and leave messages, or be transferred, or told to call back, etc. It just wasn't worth the struggle, so we haven't gone back. Too bad though because we really liked Dr. Lauren Williams. The only reason I'm giving this even two stars was because she was great with our kids and I felt very comfortable with her competency as a doctor.
Rachel Mando: Been going here for about 3 years. The doctors are great, but the receptionists aren't. I usually have to call about 3 times for someone to finally pick up because they never call you back if you leave a message. When I try to schedule appointments they will try to give me an appointment a month and a half out just for a check-up. Even just to go in and ask questions about my current medication, they were trying to give me an appointment over two weeks away.
k: I have been going to this location for about 12 years and the doctors quality is outstanding (Dr. Sinha and then Dr. Lauren Williams). The facility itself is fine. The LabCorp phlebotomist is exceptional. She is good at drawing blood especially for children. The receptionists are friendly and professional. Online messaging for the doctor also works well. I knock off one star because contacting the office by phone and scheduling by phone has been difficult in the past. It has gotten better somewhat after becoming part of Medstar. I recently tried to schedule online - they did call back after a few days to make the schedule but it would have been easier to just call them in the first place. Overall, I recommend Dr. Lauren Williams and this location. She is knowledgeable and does suggest alternatives to avoid medication when possible.
Toni Gonzales: I see Dr. Danelle Williams l love her. They have Labcorp on site that makes easier to get blood work done
7. Johns Hopkins Community Physicians
Address: 1400 I St NW Suite 825, Washington, DC 20005
Schedule: Open ⋅ Closes 4:45PM
Telephone: (202) 617-2160
Business type: General practitioner
Near Johns Hopkins Community Physicians:
- a 4 meters away five guys: Five Guys
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Johns Hopkins Community Physicians: what do users think?
Kayla Wills: Such a great office! The staff are so courteous and patient with answering questions and scheduling. Dr. Cynthia is attentive and actually discusses your concerns with you. The clinic is clean and well organized, with little to no wait time.
Yianno Kouletsis: Dr Lee is great but the the JHCP management team seems to only care about making more money. I was looking for a new GP doctor in the area and called to schedule a physical exam. I was told that first a new patient appointment is needed, no indication was given that I would visit the doctor or that this would be billed as a regular medical request appointment. Even when I met the doctor she didn't know I was there for this "new patient" service but rather that the system shows I made an appointment for a medical reason. When I explained to her that I asked for a physical she replied that she doesn't understand why the representative on the phone didn't schedule it. In any case she said that we would do the physical at that time and asked me if I have fasted. I had not fasted since I was there for this "new patient" visit and instead my medical record was checked since I was there. I was visiting JHCP in Baltimore some years ago and they could access it so a conversation started and another appointment for my physical was scheduled. The result is that a claim for a medical request was opened with my insurance and I am billed $250. I talked with the management team there and the JHCP customer service and their feedback is that since a conversation about medical items was done then this a regular visit. JHCP pushes a new patient visit, does not disclose that this will be a regular doctor visit or the charge, the doctor starts a conversation since you are there and this results in medical services that the patient is billed for. Very disappointed with JHCP and I find this business process unethical especially during the pandemic when office visits should be minimized. I am also sad because Dr Lee is a good doctor and I really looked forward having her as my GP.
Mustafa Olomi: The best doctors office my wife and I have been to. Dr. Robert Baillieu is my new doctor and just a general checkup was so thoughtful, caring, and informational. He quotes the latest research on many of my questions and asked me things about my health that I didn’t even think about. Dr. Cindy Lee was my wife’s doctor and she and the entire office did great work too which was the reason I went out of my way to come to John Hopkins. Great office staff, amazing doctors, In and out and inspired in under an hour.
Kelle: I recently moved to the DC area and selected Johns Hopkins Community Physicians as my new primary care physician. When I got sick recently, despite their full schedule for new patients, they truly went above and beyond to get me in right away (next day), for an appointment. Adding to the stellar service, their office is fresh, clean, modern and has everything you need! To top it off, I met with Dr. Shuchita Gorrell who was absolutely amazing! She truly took the time to not only diagnose and treat me, but she actually patiently listened to me and just really made me feel like she valued me and was genuinely concerned with my health and well-being! Everyone I came into contact with - whether over the phone or in person - was amazing. So happy I found them! Highly recommend this practice and their I Street location in DC.
Yaqoub Khouja: Staff are friendly and professional. The John Hopkins portal is very good to contact and communicate with your doctor without the need to setup an appointment. However, it's not easy to find appointments (usually they're one month far)
Iden Ghandchi: Great doctors but they charge for follow up visits without disclosing that the follow up costs over $100. Had we known the cost, we wouldn't have gone.
Shemaiah: This has been the best doctor's office I've been to since I've moved here. Everyone from the staff to the nurses really listen to my health concerns which is hard to find nowadays.
so wo: Nicest staff and doctor I have ever had, very thorough and patient.
Erika Gyles: Outstanding staff, Amazing doctors!!
Robert Corbie: Very friendly people work here...you are greeted with a smile and they are very helpful.
8. Forward
Address: 801 9th St NW #801-C, Washington, DC 20001
Schedule: Open ⋅ Closes 5PM
Telephone: (202) 915-8101
Business type: Doctor
Near Forward:
- a 19 meters away silver bullion stores: The United States Mint Coin Store
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Forward: what do users think?
Kelly Smith: I wish all doctors offices worked like Forward. I love the data-driven approach, and the focus on preventative measures. But the absolute best thing is the time and attention. I've got some "weird" issues. Things that are not obviously attributed to something I can take a pill for. I need someone to help me figure this out. It takes time and data to do this. I love the way they keep notes while the doctor is focused on me and asking questions. I love the preventative recommendations and lifestyle change approach. It might be a pain in the neck to keep a food diary but if the answer is as simple as "don't eat green beans" hell yeah I'm going to do that rather than continue to eat them and rounds of medication and suffering. I feel like Forward cares and their staff is appreciated and not overworked to exhaustion which is how my previous office felt. Nothing against them, but that system sucks.
Monte Frenkel: I was at first reluctant to move to Forward, not really seeing the value, but having now been patient at the practice for two months it is hard to imagine getting medical care any other way. The staff and physicians at the practice are exceptionally knowledgeable and patient friendly. The app allows me to ask and answer follow up questions at my convenience, while also being able to track my stats and results in a far more intuitive and interactive way than any other office I have ever even heard of. I really can't recommend forward enough.
Response: It makes us beyond happy to hear you have had a great experience and are seeing the value!
Tiffany Mane: The BEST doctors I have ever been to. The staff is so wonderful and responsive. Their app is incredibly convenient. They work with a pharmacy that delivers. Plus, the doctors are wonderful. As a BIPOC, finding doctors who listen and actually care about your well being, and helping you get to the root of your medical issues is rare. This is the first time I have ever felt heard and seen by a doctor. They helped me change my health for the better. I will be forever grateful and recommend them to everyone I know.
Response: Hi Tiffany! We are happy to hear you felt seen by a doctor. This is exactly what we want everyone to experience!
Thomas Vander Wal: This is one of the best medical and health experiences I have ever had. Regular check ins with doctors after the first assessment for updates, shots, treatments, etc. have been great. There is plenty of time with the doctors and assistants and all the communication is clear and captured for later review.
Response: Thanks for the kind words, Thomas! Makes us happy to hear you had a great check-up and overall experience!
Joe Virginia: In the USA this is the first advanced Forward medical care VIP service.I have received with amazing customer backup team, always available in chat, by email. and updated app. They guided, explained with large screen display to show the facts and treat the concern issue. I highly100% suggest to everyone for all medical needs under one roof., They did make multi lab reports same day for all body test. I came from Virginia to visit DC medical care center face to face,they really help me out for my all test and support I was looking for. Thanks to all Forward team care front desk to the end.A. Hashmi
Response: We are so happy to hear you had a wonderful and help experience, Hashmi!
Nisha Sharma: I had my baseline visit appointment with Dr. Hodes and I had such a great experience! I previously only went to female physicians because I thought I would feel more comfortable with a female doctor, but I've never felt more comfortable to openly speak about any concerns or questions. Dr. Hodes was attentive, polite, and I didn't feel rushed. The medical assistants were also so competent and wonderful. I was impressed by the analysis of the bloodwork done during the same visit and that the doctor explained each metric. I also really appreciate the preventative approach instead of resorting to medication. I'd absolutely recommend Forward!
Response: We are so happy for you! We are doing our best to go about the preventative approach instead of resorting to medication. Thank you for your wonderful review!
Michael Miller: Most awful health care provider I've ever dealt with in my 40 odd years on this planet. Horrible experience. I had covid and they refused to prescribe the medication that would help citing out of date CDC guidelines. I pulled the current guidelines and they wouldn't hear anything about it. Afterwards I went to urgent care of all places and was able to get the RX in a 15 minute virtual visit. Here's where it gets ugly.. I told Forward that after this month is over I don't want to renew and asked them to refill my other prescriptions. They said we'll take care of it, 3 days later no prescriptions and I'm out. They won't send. They tried not to cancel my account after 3 times of me telling then to. Finally I had my bank block them. They tried to bill me anyway. They blocked my login but keep messaging me via the app that I can't see. Presumably saying I owe them money I don't. Avoid these people like the plague
Response: This is frustrating, Michael and not the way we want anyone's experience with Forward to be. We'd like to make this right. Please email our support team at support@goforward.com
Amanda Cordelli: I'm obsessed with Forward. I've gotten answers to medical questions I've had for years that other doctors didn't do tests for. I didn't even have to ask! Everyone is super friendly and I never feel like a question is stupid or they don't have time to answer me. I'd recommend Forward to anyone who wants to take control of their health.
Anne Racel: I was intrigued by a place that actually would use my health tracking info, and whose philosophy was helping you to stay healthy as opposed to keeping you from getting sick. I was a bit hesitant when I read the posts from people a couple of years ago with negatives about the app and the billing dept. But my visit was great. I keep telling people that I actually got to spend 40 minutes with a doctor! One of the ways I'm putting this in the budget is by using my FSA. And, when I asked for a receipt that I could submit, I received a prompt reply and a promise that I would receive those receipts in the mail each month. I've had several conversations online with my care team, and they are following up with the care plan that my doctor and I came up with. It's early days. But so far, so good.
kim martin: I was apprehensive at first, but loved my visit at Forward! I was pleasantly surprised that the lab results were done before my visit was finished. Loved the interaction with the Dr and the detailed notes were really helpful to review after my visit!
Response: We are so happy you had a great experienced! Our goal is for you to have as many details about your health in order to take any necessary measures!
9. One Medical
Address: 200 East, 1001 G St NW, Washington, DC 20001
Schedule: Open ⋅ Closes 6PM
Telephone: (202) 660-0005
Business type: General practitioner
Near One Medical:
- a 18 meters away Banks in: United Bank
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One Medical: what do users think?
Jennifer Nightingale: At first I was very pleased but then found out they incorrectly billed my military insurance for a visit, then waited 10 months to send a bill for it. This meant that I was outside the window and denied the ability to appeal or have them fix the coding on the bill, and then refused to even knock down the rate to what my insurance would have paid. Really great way to treat the military community by charging them 40% more than what you accept from Tricare and making us shoulder the cost due to staff incompetence. So if you want to pay $180 out of pocket for a 15 min telehealth appointment that’s 100% covered by insurance when billed properly, this is the place for you. Otherwise stay away.
Response: Hello Jennifer, Sorry that this has happened to you. I'm a manager here and would definitely love your permission to further investigate what is going on.
Yulia Daugherty: Very disappointed.Live in Florida but have a membership cause we used to spend a lot of time in DC area due to my husband’s job. This last trip to DC went to one medical for a 1 time prescription refill because my primary doctor and prescriber is located in Miami. The doctor refused to do a 1 time prescription purely based on her filling not comfortable doing that and recommend me to go to my regular doctor which she was impossible to do because we are not going back to Florida for the next 3 weeks or so.After a while she agreed to do 1 week of medication only. The medication was adderall and I brought my last month bottle with the all info including the date filled.She had an access to the pharmacies med history and could double check all sort of data to evaluate my situation. By control substance regulations the MD or private general emergency care can proscribe 1 month refill in situations the regular prescriber isn’t available, out of state, etc. Yet she was clear telling me she understands the rules.But yet she decided to make her judgement based on her “ not being comfortable “ feeling and being totally aware how much more complicated she is making my life and billing my insurance for it and if insurance declines I pay directly. My overall point - unless someone else paid for your one medical account - don’t waste your money. After-all - you be dealing with the same incompetence and people call themselves “doctors” who don’t have much knowledge nor common sense but “don’t feel comfortable” forgetting they are dealing with people they literally hurt others and themselves. I
Nedia Medina: Christine Walk is a condescending and arrogant individual. I do not usually provide reviews; however, due to my experience, I find it imperative to do so. When I went to see Christine at Metro Center DC, not only was she ignorant, she made multiple comments that were inappropriate and hurtful. Not sure how One Medical can hire someone like this to see patients, while also charging a steep membership fee. I will be finding someone else to address my issues. If you want someone compassionate and professional, DO NOT see Christine Walk.
Toli D. Wakgari: I really had the best experience with them. They are so efficient, fast with everything and well mannered. Too bad you they are not accepting care first blue choice insurance anymore. Keep up the good work!!!
Kipp R: This place has gone WAAAAAAAY DOWNHILL. Their appointments are not as available as they advertise, they have lots of nurse practitioners and very few drs and the are strangely concerned with saving the insurance company money (they refused to do the flu test and I was told-in another session-by a nurse that they are worried about insurance costs so they don’t do lots of tests). Save money on someone else!!! I want the tests I need. I cancelled them.
P A: Best medical practice in the DC area with lots of locations, providers and appointment availability. Effective 11/01/2018 they’ve rejoined CareFirst PPO and HMO networks as a participating provider and I couldn’t be more thrilled!
Ted Sen: A great experience all around. My appointment was thorough and I felt like the doctor wanted to spend as much time with me as I needed....she didn't just rush me out to get on her with next appointment.
David Pittman: Just a fantastic general medical experience. From making appointments, interacting with doctors via email, on time appointments, it really is a better way to do healthcare. Totally worth the annual fee.
R Scarlett: Best medical experience. Great ambiance, staff and facilities. They greet everyone with a smile and look great doing it. The online and same day scheduling is perfect.
Dylan Tucker: Basically a fancy doctor factory, that barely pays attention to you and charges tons. Go to a doctor that doesn't constantly make mistakes.
10. Allcare Family Medicine And Primary Care
Address: 1710 Rhode Island Ave NW, Washington, DC 20036
Schedule: Open ⋅ Closes 8PM
Telephone: (202) 787-1979
Business type: Urgent care center
Near Allcare Family Medicine And Primary Care:
- a 10 meters away cheap flower shops in: Caruso Florist & Flower Delivery
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Allcare Family Medicine And Primary Care: what do users think?
JL: Earlier today I made an appointment to see a physician because I was not feeling well. When I made my appointment I noted my symptoms as loss of appetite and discoloration on my tongue. When I arrived at the office the young lady at the front desk was extrude and short with me. When I noted this her attitude changed and she stated that she did not see what her height had to do with anything. She then proceeded to ask me to complete a form. She took one look at the form and told me that I would need to see the doctor via televisit. When I asked her why she stated that because I had a headache and abdominal pain coupled with the loss of taste that I could not see the doctor. She wanted me to go outside in the cold and speak to a doctor in the middle of the street. This was my second poor experience at this facility.
Response: JL, we are committed to our COVID-SAFE policy, which is meant to protect not only our staff and other patients but also yourself. --- IF we allow everyone with sore throat or other Covid-like symptoms to come in and get tested inside the office, BY CHANCE ALONE you will be exposed to Covid-19 while in waiting room or exam room where the previous patients was getting seen for sore throat... --- We hope you can appreciate that these measures are for health and safety of not only our staff and other patients, but also your own HEALTH AND SAFETY. --- Thank you for understanding.
Jordan Dias: I went early hoping to get an emergency rapid covid test and they had a sign on the door telling me to go to 1050 K st NW for testing. I go and the concierge at the new location and she tells me they’re not doing testing in the building at all. I call ARC 4 times and they never picked up. I had to go to 3 different clinics in total and even though I came early to District Urgent Care there is a very long line. If there are location changes, please make sure the staff at the different building are made aware of this so that patients are not crowded waiting outside one singular testing site.
Response: I’m very sorry to hear this! Our entrance is on from the side - no need to enter the building !!! And you cannot get tested without telemedicine appointment first !!! Please read our website !!!!
Liam Mulligan: I have been going here for nearly a year for regular appointments and always receive great care. Emily Johnson is a fantastic medical professional who always makes me feel at ease and thoroughly explains all my options and any procedures. She has a great bedside manner.
Response: Liam, your positive feedback is greatly appreciated. It’s always a pleasure to serve our patients.
Chengyan Zhang: Worst medical care experience ever. I scheduled an in-person appointment for checking a swollen tonsils. Was told that this could not be in-person because it is upper respiratory and concerns for COVID. I offered to provide negative COVID test result from the day before, but was told it didn’t matter and they can only see me virtually. I told them the physician would not be able to see my tonsils clearly, and this would be meaningless, but they still would not see me in person. Fine. I was too painful and accepted the virtual appointment. The physician of my appointment was late for half and hour, and a practitioner nursed showed up and told me the physician of my appointment was running late and could not see me….. the appointment was very brief; the NP told me she cannot diagnose because she couldn’t see my tonsils- exactly what I told them when I insisted a virtual visit would not work. I received the bill today. For this experience, they charged me $475?!?!?! With insurance, I still need to pay half of that. Seriously?! For an appointment that the physician was late and didn’t even show up I’m charged $475. What kind of health care is this? How is this not fraud? I highly suggest you avoid this place at all cost. I will never come back again and will tell everyone I know to avoid this place.
Response: Chengyan, we are committed to our COVID-SAFE policy, which is meant to protect not only our staff and other patients but also yourself. IF we allow everyone with sore throat or other Covid-like symptoms to come in and get tested inside the office, BY CHANCE ALONE you will be exposed to Covid-19 while in waiting room or exam room where the previous patients was getting seen for sore throat... We hope you can appreciate that these measures are for health and safety of not only our staff and other patients, but also your own HEALTH AND SAFETY. We are sorry you are dissatisfied with our services. If there is anything we can do to change your mind, please let us know via email at feedback@allcarefamilymed.com. For billing-related questions, please refer to us at billing@allcarefamilymed.com and we'll readily help you out. Thank you for taking the time to leave us your feedback.
Manuel Santiago: Avoid this place. My experience was terrible with one of their attending physicians. I went with excruciating lower back pain and it was clear he does not care about patients. He gave me a pain medicine prescription without even trying to investigate the cause for it. I eventually requested an MRI after talking to another physician outside DC, and ended up realizing the cause of the pain and finally got treatment and therapy for it. But the physician in Allcare didn't even care about helping. His evaluation was just as good as going to a pharmacy and getting over-the-counter ibuprofen.
Response: Manuel, we are sorry to hear about your experience. Please contact us directly at feedback@allcarefamilymed.com for us to better understand the details of your visit. Rest assured, we will take the appropriate action to make it right. We take great care in delivering an exceptional healthcare experience for every patient.
Katie Kohn: I highly recommend Dr. Talavari from AllCare. He is the first doctor that I have had in my 38 years of life that I feel has really listened to me and wants to help. Appointments are easy to get and they are almost always on time. Blood draws are a breeze. I will never go anywhere else for primary care.
Response: Katie, thank you for your kind words. We are grateful to you for choosing us 🤗
Sarah Hughner: I saw Yousef Talavari virtually (had received a negative covid test). He was late to the appointment, extremely short with me, and unhelpful. His only recommendation was to get tested for strep throat despite me not having the symptoms of strep throat. I told him I would get the test and asked about what other possible diagnoses would be if the test came back negative. He immediately got defensive, wouldn't answer my question, and accused me of not knowing how medicine works. Throughout the whole appointment he was rude and dismissive; he spent less than a few minutes listening to my symptoms and would not answer any of my questions, preferring to tell me that I did not understand his profession.
Response: Sarah, please contact us directly at feedback@allcarefamilymed.com for us to better understand the details of your visit.
Shay Collins: Not a complaint with this location, but rather with Allcare generally. I had a Telehealth appointment with one of the doctors at this location yesterday and, based on my symptoms, he ordered testing for me at Allcare’s K St NW location. I get there and fill out their text prompt to let them know I’m there and no one comes out to get me like the website said they would. I tried the door and it was locked. I then called Allcare and they said that the location had closed. When I pointed out that one of their own doctors had told me to go there one day prior, the person on the phone said, “we just found out it closed today, we just found out it closed two hours ago.” No sign on the door, no contact to patients to let them know the location had closed. Just left me—while I am sick enough to seek urgent care—to go to their location to only then, and only because I called, find out they had closed their doors that day. I asked the person on the phone if they could order my tests to be done somewhere elsewhere in DC (since their other locations were in Maryland and Virginia) and she told me they could only order tests to their own locations. Wasting a ton of time and money driving around trying to get the tests they ordered because they apparently closed shop with no heads up to any of their staff and didn’t even bother to put up a sign in their storefront. Shameful.
Response: Shay, we are sorry to hear about your experience. Please contact us directly at feedback@allcarefamilymed.com for us to better understand the details of your visit. Rest assured, we will take the appropriate action to make it right.
Savannah Klein: Doctor YT was not sufficient, just did some blood tests and told me he couldn’t figure out what was wrong, over several visits. Really not knowledgeable. Allcare charged me hundreds of dollars for 10 minute visits and somehow found ways to both mess up the insurance handoff and improperly bill me. Do not recommend at all.
Response: Savannah, we are sorry to hear about your experience. Please contact us directly at feedback@allcarefamilymed.com for us to better understand the details of your visit. Rest assured, we will take the appropriate action to make it right. We take great care in delivering an exceptional healthcare experience for every patient.
Billy Wood: I scheduled an appointment over the phone, and specifically told the person what procedure i was looking for. When i arrived, i told them again what procedure i needed. They admitted me, charged my copay, then told me they didn't have the tools available, so they sent me to a second AllCare location and told me i would be able to walk in. Upon arrival, the second location was booked full (which they had told the Rhode Island Ave location over the phone) and was not able to admit me. Genuinely a very frustrating and unprofessional experience; I'll be avoiding the Rhode Island Ave location in the future.
Response: Billy, we are sorry to hear about your experience. Please contact us directly at feedback@allcarefamilymed.com for us to better understand the details of your visit. Rest assured, we will take the appropriate action to make it right. We take great care in delivering an exceptional healthcare experience for every patient.
11. Johns Hopkins Primary Care at Sibley
Address: 5215 Loughboro Rd NW, Washington, DC 20016
Schedule: Open ⋅ Closes 4:30PM
Telephone: (202) 537-4400
Business type: General practitioner
Near Johns Hopkins Primary Care at Sibley:
- a 1 meters away radiology centers in: Sibley Outpatient Imaging Center
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Johns Hopkins Primary Care at Sibley: what do users think?
Chrissy Carmody: My mother and I have being seeing Dr. Agrawal for years, and she is so caring, kind, and thorough! Not to mention patient. I recently also had a great experience with Charlene when I called to get prescriptions filled. She was very helpful and friendly, not rushed at all. Thank you!
Shannon: Dr. Hulse and staff are wonderful and responsive.
Lisa Ross: The office staff at this practice is rude and unprofessional. Dr. McBreen is great but if I have to call one more time and speak to the horribly rude, unhelpful and unprofessional office staff, who claim they have no office manager that I can complain to, I'm switching practices.
Ed Metz: Good doctors and NPs, however the Office Staff have done a great job making this place feel like "Primary DOES NOT Care at Foxhall"
Sue Swenson: A kind and caring practice backed up by thorough and clear communication and app, excellent records management, efficient and helpful support staff.
12. The GW Medical Faculty Associates
Address: 2150 Pennsylvania Avenue NW, Washington, DC 20037
Schedule: Open ⋅ Closes 5PM
Telephone: (202) 741-3000
Business type: Medical group
Web page: http://gwdocs.com/
Near The GW Medical Faculty Associates:
- a 4 meters away geriatrics courses in: Kogan Mikhail MD
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The GW Medical Faculty Associates: what do users think?
Matthew Henry: I don't understand all the negative reviews. This place is amazing. Doctor care across disciplines is coordinated, the MyDocs app has test results show up within minutes of getting your tests. There's a pharmacy here and you can get your prescriptions almost immediately. I've never experienced care so loving and kind.
Benjamin Rubelmann: If I could award zero stars, I would. After receiving numerous emails and texts about my appointment (and confirming from my end), my appointment was cancelled at 7:32am for a 7:45am check in today. I was on the elevator headed up to the office when I got the call cancelling my appointment. I went to discuss this matter with the check in staff, but they weren't even aware my PCP had cancelled and was not coming in! I had to actually inform them (which they then confirmed)!!! Life happens and I understand appointments need to be cancelled occasionally, but more notice is definitely required. I work, so rescheduling it for 1pm as they offered was not possible. Trust the reviews and look elsewhere for care if possible. Par for the course re the abysmal customer service in DC generally.
Response: Hi Benjamin, thank you for sharing your experience with us. As a patient, your concerns are important to us and we would like to learn more about this issue. Please feel free to reach out to our Patient Experience team at patientexperience@mfa.gwu.edu or 202-677-6620.
Emily Balyeat: If you need organized prescription management this is not the place to go. Terrible primary care. Over the past 3 years as a GW patient with internal medicine I've been following up after my appointments to point out mistakes a variety of different internal medicine doctors have made with my medication and I'm done with it. When I'm told a prescription is sent to a pharmacy the pharmacy never gets it. I've been told by doctors they can't figure out how to work their computers to print or send my prescription. They lost the paperwork for my neurological disorder. The patient portal, where you can reach out to doctors, I do not receive responses from for weeks. The dept phone line puts in "48 hour emergent requests," but I have never heard back from a doctor in that amount of time per that request.
Response: As a patient, your concerns are important to us. We want to help you solve your problem in a timely way. Please contact our Office of Patient Experience so they may troubleshoot these issues directly with you: patientexperience@mfa.gwu.edu or 202-677-6620.
Margaret Shrager: If I could give 0 stars, I would. I was scheduled for a surgery consult with Dr. Vargas (after months of waiting). When I got to my appointment, they told me it had been canceled and they didn't know the reason. I received no call, no email, no text message (except texts asking me to confirm my appointment). They gave me the number of Dr. Vargas' admin, who I called. She told me that Dr. Vargas was not going to be performing any more surgeries, so I was rescheduled with one of her colleagues in another month (keep in mind this was all for a surgery that was supposed to relieve severe pain, which is apparently totally fine to continue delaying). When I researched the colleague I had been rescheduled with, I learned she was an NP, not a surgeon. The doctors at GW have been okay in my experience... if you can manage to see one. On the day I was supposed to have my consultation, I arrived to find a long line of people who were at that point an hour late seeing their doctor and were waiting to reschedule for another time. This is by far the most disorganized medical system I've ever had the displeasure of working with. It's honestly disgraceful.
Response: As a patient, your concerns are important to us. We want to help you solve your problem in a timely way. Please contact our Office of Patient Experience so they may troubleshoot these issues directly with you: patientexperience@mfa.gwu.edu or 202-677-6620.
Sarah Pleznac: I’d like to thank Medical Faculty Associates for bringing me a little closer to G-d this weekend. I asked for prescription refills 4 days ago… and still no meds! This is excruciating in so many ways. Oh, and you can’t directly call these folks. You will always reach a call center after going through a phone tree and being on hold for an hour. You better love and get used to using their patient portal. That’s pretty much the only way you can communicate with them (communicate is a stretch, it’s more like screaming into the ether and praying for a response). Avoid, avoid, avoid!!!
Melanie McDonough: I saw someone below say that they wish they could award 0 stars and I’d like to second that. Over a year ago, I went to GWMFA for a few visits. I didn’t have any issues, they were pleasant enough. But upon my second visit, I had an outstanding bill for a couple hundred dollars. I could not check in for my next appointment until it was paid even though I was fairly certain my insurance had covered this. A few days later, when I had some free time again, I looked into it more. They had indeed overcharged me. I called to get this taken care of but got the run around and was told to try my insurance. So I tried my insurance multiple times and ultimately learned that they would not reimburse me because it was GWMFA that had overcharged me, not them. I came back to GWMFA with this information and this is when I stopped getting any responses. They do not care at all. While this may seem like a trivial amount of money, for me this is a lot of money. It’s disappointing to see how little they care about the their patients. I enlisted the help of a health advocate who has been attempting to reach them since last year. Also no response. They have tried reaching out to the customer service rep Shanna via phone and email and have been completely ignored. They reached Darvis who told them they needed to talk to Shanna. Kind of hard to do when she’s blatantly ignoring us. Darvis provided them a generic billing email to request Shanna’s supervisor, which just seems like another way to ghost us. I would recommend going else where if you want the people treating you to actually care about you.
Response: Hi Melanie, thank you for sharing your experience with us. As a patient, your concerns are important to us and we would like to learn more about this issue. Please feel free to reach out to our Patient Experience team at patientexperience@mfa.gwu.edu or 202-677-6620.
Madeline: I would advise anyone who is looking for a primary care physician to carefully consider other options before looking here. Over several years as a patient with GW Medical Faculty Associates, I spent hours on hold in the phone trees that other reviewers have described. As far as I can recall, I was only able to get through to a medical professional via phone once - and only after breaking down in tears with a call center employee. While I was never treated rudely by administrative or medical staff, I was routinely shocked by the level of dysfunction that occurred behind the scenes. I had prescriptions repeatedly sent to the wrong pharmacy despite clearly specifying my preferred pharmacy in each refill request. I had staff submit refill requests for the wrong medication even after multiple calls in which I spelled the name of the medication letter by letter. I once had to go several unpleasant days without a prescription after a refill request from my pharmacy received no response for nearly a week despite call after call. As a patient, I never received a phone number for my doctor's office. Every phone call went through a call center who would send "urgent requests" via a mysterious portal to my doctor. In my experience, those "urgent" requests could take days to receive a response. I endured frustration after frustration with this practice for several years simply because I didn't want to bother finding a new doctor, but when systemic administrative incompetence began to infringe on my sense of wellbeing, I knew it was time to move on. Ironically, the time I felt most respected and heard while a patient with this practice was when speaking with a patient experience representative to share these concerns after I decided to find a new doctor.
Katie Rourke: I called today to schedule a consult with a doctor in the Division of Gastroenterology since my Primary Care Doctor recommended a colonoscopy due to blood in my stool (I’m only 30 years old). I was told that their earliest opening to see any GI doctor was 7 MONTHS from now, in December 2022. That is insane, especially for something as important/time sensitive as a colon cancer screening.
Response: Hi Katie, As a patient, your concerns are important to us. We want to help you solve your problem in a timely way. Please contact our Office of Patient Experience so they may troubleshoot these issues directly with you: patientexperience@mfa.gwu.edu or 202-677-6620.
Caroline Barker: I would give zero stars if I could. This place is full of liars, scammers, and frauds. Forget about medical care - protect yourself from their harassing billing practices and DO NOT GO HERE. I have been getting bills for $1000 for over one year that I never owed. The doctor has been fighting with their billing department on my behalf and they still keep sending me bills. I have started the paperwork for a fraud claim with the FTC - they have one more week before I file - that is how severely outrageous my experience has been.
tami.worldmotivator: After a week in intensive care, I learned I experienced a thyroid storm. Drastic weight loss, no voice, migraines, stressing...was a hard few months. Then a dear friend recommended that I meet surgeon, Dr Joshi. His team was very responsive and personable. Even speaking with my thyroid doctor while I was sitting in his office. Through 2 surgeries within 3 months and many tests and visits, Dr Joshi removed my thyroid and repaired my vocal cords. He answered all of my husband's and my 100s of questions and was very reassuring. I honestly believe he cared. If you must have surgery (this was my 1st so I had high anxiety), consider Dr Joshi and his team. He restored my faith is medical care.
13. MedStar Health: Medical Center at Lafayette Centre
Address: 1133 21st St NW, Washington, DC 20036
Telephone: (202) 416-2000
Business type: Medical Center
Near MedStar Health: Medical Center at Lafayette Centre:
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MedStar Health: Medical Center at Lafayette Centre: what do users think?
Nirali Shah: Terrible customer service. I arrived at 3:00 for my Ob appointment (scheduled for 3:15) and I was not called back till 3:40. When I went to check if the doctor was running late, the front desk lady told me that was not checked in because of a glitch in the system and she ran back to tell the doctor and came back to tell me I had to reschedule the appointment. This appointment was scheduled a month in advance after my last one was cancelled. So basically I waited to 2 months for this appointment and now have to wait another month to see the same doctor. So what they meant to tell me is, I should not have a doctor preference (how much ever I appreciate my previous visits with her) and should be open to seeing anyone. No value for time or customer service. And here I thought, Medstar was all about customer service! I wish they understood that people make an effort to be to an appointment on time.
Response: Nirali, thank you for your feedback. We're very sorry for your experience and would certainly be frustrated, too. We take your concerns seriously and would like to reach out to you as soon as we can so that we can try to help. If you're willing, please send us your contact information by filling out our secure online patient feedback form: http://bit.ly/mshpff. We hope to have the opportunity to speak with you soon.
Cameron S: I have been visiting MedStar for a few years now and this location has been so incredibly difficult to work with. I started with another physician; the Doctor left the practice and I was not aware until my routine refill went unfilled. I was able to get an appointment but not until my medication had run out and I was dealing with the adverse effects. The doctor, needless to say, was shocked that I hadn't been helped sooner. That brings me to a year later. I called to refill the same prescription (for a non-controlled substance) that I've been on for 3 years now. This medication is dangerous to stop cold turkey and I have been told by my physician that there are no circumstances where I should have to. I called and was told that I would not be able to refill without a live appointment because the drug is a controlled substance (which it simply is not); then I was told that I wouldn't be able to get an appointment with any doctor at all until mid-December. When I expressed that I would need them to help find a solution as I will run out in 2 weeks, they had no response other than suggesting I call everyday just in case there is a cancellation. They then denied that they would be able to call me to let me know should a spot open up. In summary, for initial visits, the practice is very helpful. If you become a returning patient, I can guarantee you will fall through the cracks.
Response: Cameron, we are very sorry for your experience with us and would like to reach out to you for more information regarding your concerns. If you're willing, please fill out our secure online patient feedback form so that we can contact you as soon as we can: https://www.medstarhealth.org/contact-us. We hope to speak with you soon.
Monée: I received only my covid vaccination here. None of my Doctors practice at this particular location. Both of my doses were administered by the same young lady who was nice, professional and made me feel comfortable during my experience. I was in an out both times very seamless process. I took 2 stars off because the front desk where you check in for your appointment that staff appears very untrained for lack of a better word from appearance to work performance. There clearly is no oversight because if it was visitors would not feel unwelcome and as if serviced by lazy people. On a brighter note, the security who assist you on your elevator ride was always professional and very helpful and made you feel welcomed.
Response: M, thank you for your comments. While we're happy to hear that most of your experience at our facility was positive, we're very sorry that this wasn't the case during the entirety of your visit. We expect all members of our team to display the highest level of professionalism. We take your concerns seriously and have shared them with the most appropriate members of our team. We'd like to reach out to you for more information so that we can move forward with the best corrective action. If you're willing, please fill out our secure online patient feedback form: http://bit.ly/mshpff. We hope to speak with you soon and will do all we can to help.
Y B: Amy in cardiology is exceptionally good at drawing blood for those of us with weak stomachs.Dr. Rosenberg is just an outstanding doctor who asked lots and lots of questions to leave no stone unturned. Wait times are longer because he gives his time to each patient.
Response: Thank you for your kind words. It means a lot to us to hear that we earned five stars thanks to Dr. Rosenberg and Amy in our cardiology clinic here at MedStar Health at Lafayette Centre. We will surely share your kind words so that they can be recognized for their outstanding care and service to you. Thank you for choosing MedStar Health. We wish you the best!
S.R. M: I am concerned with the treatment I received at MedStar Lafayette's Primary care location. I was seen by Dr. Tafara on 3/15/22 at 8 A.M. I had booked an appointment for a women's health visit and asked while booking if it would be possible to reconcile my prescriptions that were inaccurate on my patient portal as they were not transcribed during my initial patient intake at MedStar Lafayette in May 2021. I was assured by central scheduling and the medical assistant that would be possible for the visit. At the beginning of my appointment I had expressed to Dr. Tafara the discrepancies in my medications and that I had brief questions about headaches that I have been experiencing. I was told very abruptly that a medication reconciliation and my questions would need to be answered at a subsequent appointment to which she could not guarantee how long it would take to schedule. I found my treatment today to be incredibly disappointing and dismissive. I was shocked to discover in my clinical summary an inaccurate review of systems that I was not asked any questions about and was inaccurate because it stated I was not experiencing any headaches in the neurologic portion of the exam. It was incredibly disheartening that I was not asked a single question about my symptoms or my current medications during a routine women’s health exam. I would like to point out how unsafe this oversight was. For example, experiencing migraines with aura while on birth control pills containing estrogen can lead to an increased risk factor for stroke. I have not had issue with the other providers at this practice or any of the ancillary staff. Edit- Despite the immediate response stating they were "disheartened" as well and leaving feedback via their reporting system, I have yet to have anyone respond to my complaint and its been over a week. I will be seeking a new primary care practice.
Response: Thank you for your review. We are very sorry for your experience and are certainly disheartened by this, too. We always want our patients to feel that their provider listens to them and takes their concerns seriously. We've shared your comments with the most appropriate leaders on our team to look into and address. We'd like to reach out to you as soon as we can for more information. If you're willing, please fill out our secure online patient feedback form: http://bit.ly/mshpff. We hope that you'll give us the opportunity to try to help.
Andrea J: Dr. Lee in Cardiology is fantastic! Clean practice, fast and efficient. Also great bedside manner . Nurses and Admin staff were also very friendly and helpful.
Response: Andrea, thank you for your 5-star review and feedback. We're thrilled to hear that you had a positive experience with us. Thank you for choosing MedStar Health!
Milton Eldridge: They listen and work with you to get you the right prescriptions or to the right doctor. Might take a few tries but I’m satisfied with my service. They are the only doctors who actually listened to my symptoms instead of rushing me and slapping a band aid on a knife wound.
Response: Milton, thank you for your review and feedback. We're glad to hear that you had a positive experience with us overall. We'd like to reach out to you to discuss your comments in greater detail so that we can make improvements. If you're willing, please fill out our secure online patient feedback form: http://bit.ly/mshpff. We are always interested in learning how we can better serve our patients.
Christopher P: UPDATE - more poor customer service. Can’t get my records - seems nobody knows how to fax at the Lafayette center. The facilities are nice, the doctors are great. Their office administrative and PHONE - IGNORE are the absolute worse! 4 Weeks late I received a terse response, after about 10 calls and having to leave a message for the Doc, from the office manager: sorry for the delay I see you have an appt. now... as warm and apologetic as a stone thrown at the head. PATHETIC CUSTOMER SERVICE
Response: Thank you for your review and feedback, Christopher. We are very sorry for your experience and would like to have a member of our team follow up with you. If you are willing, please fill out our secure online patient feedback form: http://bit.ly/mshpff. We hope to have the opportunity to speak with you soon.
Rodolfo Antorcha: I have never encountered a more incompetent group of so called 'medical professionals' in my entire life. Starting with my doctor, Dr. Gonzalez, and all the way down to the administrative staff. No one in this office gives you the sense of caring about you or your health. Every time you call, the staff sounds bothered, always making you feel like they're doing you some kind of favor. When it comes to Dr. Gonzalez, I have never had a doctor more careless and inattentive. The list of mistakes is too long to write here, but trust me when I tell you to stay away from the guy. If you want a doctor who makes you feel like you're a burden in his life, then he's your guy. In conclusion, I would recommend to everyone to stay away from this place. People who work there have completely forgotten that their jobs are about people's health and lives. They've forgotten that people come to them with pain and problems they can't solve on their own, and that a little compassion can go a long way.
Response: Rodolfo, thank you for taking the time to share your feedback. We are very sorry for your experience and incredibly disheartened by what we read in your review. We pride ourselves on treating our patients with the highest levels of respect, compassion, and kindness. We truly apologize that this has not been your experience with our providers at our clinic. We've shared your comments with our practice leaders, but would very much like to reach out to you for more information so that we can take corrective action and see if there's anything we can do to help. If you're willing, please send us your contact information by filling out our secure online patient feedback form: https://www.medstarhealth.org/contact-us. We hope to speak with you soon.
Dianne Tomelden: I really like every doctor that I've seen at Lafayette, but your phone system is the worst I've ever encountered anywhere. When trying to make appointments I am always on hold at least 30 minutes, after which I usually get frustrated and hang up. I tried for at least a month to get an appointment with a vascular surgeon per a recommendation from my cardiologist. Your office did call me twice to make an appointment and I was unavailable either time but when I called, I was never able to speak to a scheduler except one time after being on hold 45 minutes. She immediately told me her computer was down and she promised to call me back in a few minutes. She never called back. I finally got so disgusted I called Medical Faculty Associates at GW and immediately got an appointment with one of their surgeons. I really hate to change all my doctors but your phone system is horrendous. I complained to someone on my portal about it a couple of months ago and never got a response. You are going to lose more and more patients if you don't fix this. problem.
Response: Thank you very much for your review and feedback, Dianne. We're terribly sorry that you've had such difficulty trying to schedule an appointment and that your requests for callbacks have not been followed up on. We have shared your concerns with the most appropriate leaders on our team. Someone will reach out to you to discuss this issue.
14. GW Immediate & Primary Care - McPherson Square
Address: 1101 15th St NW, Washington, DC 20005
Schedule: Open ⋅ Closes 7PM
Telephone: (202) 798-0100
Business type: Walk-in clinic
Web page: http://gwdocsipc.com/mcpherson-square/
Near GW Immediate & Primary Care - McPherson Square:
- a 0 meters away cheap parking in: SP+ Parking @ 1101 15th Street
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GW Immediate & Primary Care - McPherson Square: what do users think?
Ashlee Winters: Do not recommend. Wish I saw all the reviews before making an appointment but I was desperate. Went in for a strep test on 4/29. Was told I would have the results in 24 hours. Called 24 hours later and was told the doctor gave inaccurate information, that it would be four days. Also took a Covid test and was given inaccurate information about results time. What is most problematic is the chart information that was typed up after my visit with completely false information such as the questions asked to me as the patient and the conversations that were had. They also completely lost my strep test which was the reason I came in in the first place.
Tony G: Awful experience. The Dr and nurse argued for about 5 minutes outside the treatment room. I heard it clearly and it was about each one telling the other on how to handle their job. The treatment I received was minimal and the prescription was under estimated. Also to note, the Dr mentioned my tonsils were swollen, however I mentioned I had the removed 42 years ago and her response was horrifying. I recommend somewhere else for immediate/urgent care. And GW really needs to clean up the practice.
Kayla J: I went in Friday 4/15 because I thought I had a sinus infection. I felt horrible, I had bodily chill and everything. The doctor was a short female and she seemed like she wasn’t taking me that serious. I asked the doctor to retake my temperature instead of the nurse because of my chills and she told me no she wouldn't because the ear test is the most accurate. Fast forward to 4/18 and I have covid and this clinic has yet to call me and tell me so. I received a call from the DC covid Team, not them. I’m a server and this weekend I came in contact with SEVERAL HUNDRED people and that could have been prevented if she could’ve retaken my temperature and told me I had a fever when I felt it but I couldn’t get off work w/o a legit excuse/reason. I will never go here again and the receptionists had the audacity to get loud with me and cut me off when I called today and told her I was angry no one has reached out to me. I was not nasty to her but she was to me, she took it personal I told her the doctor hasn’t called me yet and that was not her place.
Response: Hi Kayla, thank you for sharing your experience with us. As a patient, your concerns are important to us and we would like to learn more about this issue. Please feel free to reach out to our Patient Experience team at patientexperience@mfa.gwu.edu or 202-677-6620.
Charles Stanley: Went in an hour before closing (7pm). The receptionist was sure to tell me that they were “almost closed” and wanted to know exactly what I wanted treatment for. Then coincidentally her computer wasnt working and was unable to register me to be seen. After 2 attempts to “restart” she sent me away to another location further away. Not friendly nor professional. Definitely won’t be back.
Teresa Jacob: The front desk workers at 10:10am today were blatantly talking about me while I was in the lobby filling out my papers. I was so appalled that I returned the clipboard and asked for my ID and Insurance card back and left. Would not recommend unless you enjoy being ridiculed while seeking much needed medical attention. First doctors visit since I moved to the district and was not at all satisfied. Way to uplift a struggling single mother of an autistic pre schooler that's new to the area.
Response: Hi Teresa, your concerns are important to us. Thank you for sharing your experience with us. Please contact our Office of Patient Experience so they may troubleshoot these issues directly with you: patientexperience@mfa.gwu.edu or 202-677-6620.
Jeff Relyea: A few months ago I had a great appointment at this location with another doctor. This week, I had an appointment this week with Dr. Sahi. Dr. Sahi is impatient and unprofessional. Dr. Sahi called me "dude" several times. Dr. Sahi behaves as though he would rather be at home and does not want to be at work. He appeared to walk in the door in a bad mood and with an attitude of some sort. When I left, the staff readily handed me a card to file a complaint before I asked - I've never filed a complain on a doctor and didn't know it was an option until they offered. Apparently, complaints against Dr. Sahi are very common. I called the number and was connected with the voicemail of Warren Adams but I did not receive a call back. At the end of the appointment, the one passionate thing that Dr. Sahi said was, "you will be billed" and also gave me a sarcastic "good luck". No concern for the health and well-being of folks walking in the door but tremendous concern for billing. Avoid Dr. Sahi. I think the volume of patients is getting to him - he is certainly not behaving like a caring and compassionate doctor. Sounds like he's really into sports medicine though.
Ashley O'Sullivan: Wish I could give negative stars. Absolute nightmare of a practice - they do not care about their patients' well-being at all and make simple tasks like Rx refill, etc. near impossible. Avoid at all costs.
etayus: NOT open & NO care! McPherson Square IPC's receptionist claimed to be "at capacity" despite an *empty* waiting area and my appeals that it was still earlier than cutoff by 1 Hour (easily ample time for a few patients). Unfortunately, I did not get that Medical, although I made a special commute trip there in person. Sad they were too keen to close extra early, the big receptionist rudely *refused* patients already there. Extremely inconsiderate to patients and their time ~ Should change receptionist or list their real *reduced* hours instead of misleading patients, and scheming to turn away patients who came in, just to close much earlier than officially listed.
Response: Hi Eugene, thank you for sharing your experience with us. Your concerns are important and we want to help solve this problem in a timely way. Please contact our Office of Patient Experience so they may troubleshoot these issues directly with you: patientexperience@mfa.gwu.edu or 202-677-6620.
Jeremy McLane: I saw Dr. Joel Willis after reading numerous reviews of how good his care and attention to patients was, yet was unfortunately very disappointed. While his office provided an referral to physical therapy, the nurse interrupted me multiple times and rushed me through explaining why I was there. Additionally, Dr. Willis spent no more than 5 minutes with me before promptly leaving, offering very little medical advice beyond that they would refer me out for PT, and if I wanted more help from him, I should make a follow-up appt with his office >1 month later. For the cost that was billed to my insurance, it felt like a complete waste of time.
Response: Hi Jeremy, thank you for sharing your experience with us. Your concerns are important and we want to help solve this problem in a timely way. Please contact our Office of Patient Experience so they may troubleshoot these issues directly with you: patientexperience@mfa.gwu.edu or 202-677-6620.
Sivan Kromelian: I don’t think it’s possible to be less effective than the way these people operate. After sending us to all three locations around the city, we were finally told that in order to be seen at these so called walk-in locations, we need to line up outside the clinic an hour prior to the beginning of the testing to get a number. Once the testing starts, no more people can be admitted to be tested.
15. GW Immediate & Primary Care - Rhode Island Ave
Address: 2350 Washington Pl NE Suite 110N, Washington, DC 20018
Schedule: Open ⋅ Closes 8PM
Telephone: (202) 544-7580
Business type: Urgent care center
Near GW Immediate & Primary Care - Rhode Island Ave:
- a 19 meters away dentist offices: Kindred Dental
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GW Immediate & Primary Care - Rhode Island Ave: what do users think?
Chelsea Angelo: I had nothing but a wonderful experience at this location. I came in for immediate care and was finished in an hour. The two women at the front desk were very nice and respectful. I even arrived a bit before opening and they allowed me to fill out the intake forms early. Dr. Sahi provided excellent care, and I liked his demeanor. To note: the front desk staff let me know that the online appointment selector just informs them that a patient is going to walk in at that time. It is treated as a walk-in, not a set appointment. Regardless, care and service was exceptional.
Julie Levy: The doctors and front office staff cares about the health of the person needing to be seen, based on the health situation. This Immediate Care, gives me exceptional service, especially, when I send a message to my doctor for an explanation of what the codes and numbers mean for what I was tested for. My doctor has made it her responsibility to call me and explain the test results to me. I appreciate the care I am receiving from GW Immediate & Primary Care because my health needs are being met.
Nicole Kilpatrick: If I could give no stars I would! First off the doctors are nice and try to give the best information they can! But the front desk baby needs work! The Receptionists is very disrespectful and lazy! She made me reach my arm all the way through the glass to get clipboard when she should have gotten up! She talks to you like she on the block and has no type of customer service skills at all! She made me go all the back to my car to get ID cause she thought I wasn't lls when I came back with ID and was sitting and waiting to be called she told another customer (who didn't have ID)if u don't have ID and have copy on phone that's fine 😒 🙄 but made me walk back to car in rain!!!!! Needs to be better training or needs to be replaced!
Response: Hi Nicole, thank you for sharing your experience with us. Your concerns are important and we want to help solve this problem in a timely way. Please contact our Office of Patient Experience so they may troubleshoot these issues directly with you: patientexperience@mfa.gwu.edu or 202-677-6620.
Sarah: I normally don't write negative reviews, but I feel it's important to voice my frustration with my experience here. Scheduling an appointment is unnecessarily difficult - I'm always waiting 15+ minutes on the phone. If anyone picks up, they are cold, rude, and super inpatient; they don't really seem to care at all if they helped me or not. I've had to call multiple times to try to renew my prescription that is time sensitive for me to take, and I kindly express the urgency and importance for me to see any available PCP. They make it SO difficult and unpleasant to simply ask for what I need; whatever culture is going on in this workplace seems toxic, because everyone seems super unhappy there? I love my PCP here (Dr. Anderson), but if 80% of my interactions with GW MFA is with this unkind staff, it's not worth staying with this practice anymore. I don't know why it's hard to be respectful and kind to patients/customers. I'm never recommending this place to my friends/family in the future.
Response: Hi Sarah, thank you for sharing your experience with us. Your concerns are important and we would like to learn more about the issues you are experiencing. Please contact our Office of Patient Experience so they may troubleshoot these issues directly with you: patientexperience@mfa.gwu.edu or 202-677-6620. Thank you.
Tiffany: I absolutely abhor coming here. The service I receive at GW(MFA and hospital) is like chick-FIL-a, this location is like going to the Popeyes! All the doctors, the lab folks, and most of the nurses I've dealt with are amazing, but it's the front staff, the people who call patients, and whoever was administering covid tests that are so unprofessional, rude and unwelcoming! They come into the waiting area don't say people's names properly because apparently they can't read English, and then don't speak loudly enough for people to hear. Apparently you need a different appointment for every single test you need done. Huge waste of time coming here!
Benjamin Byrd: The employees at this care center will treat you very poorly if you don't have their preferred insurance option. You will receive rolled eyes and glares from the reception staff, even if you can pay for care. Seek a different clinic if you want to be treated with respect.
Dawn Gibson: The wait time was not long, very Professional and could pin point exactly where my pain started from and could tell me at least more than one way to elevate the pain which is not always through medication but also physical therapy. The Doctor was attentive to what I had to say as a patient.
Tiffany Hunter: Convenient location right off the red line metro stop. Front desk staff very helpful. The testing physician was very gentle and helpful with us. He took his time and explained what our treatment options were and answered every question.
Helena Okolicsanyi: This is the second time I've come here and it's just not a pleasant experience. It takes forever to be seen, and I just did not feel it was a professional environment. The nurse, while very nice, wrote my intake temperature on her plastic glove. If you really can only get to this one go, but just don't come here. I won't be.
Response: Hi Helena, thank you for sharing your experience with us. As a patient, your concerns are important to us and we would like to learn more about this issue. Please feel free to reach out to our Patient Experience team at patientexperience@mfa.gwu.edu or 202-677-6620.
Alfred Adams: Extremely unprofessional attitude from the front desk staff! They don’t greet you upon arrival at all! They never left their seats even as you are handing them documents and identification. I didn’t even know I had a prescription until I read my summary this evening, and of course the pharmacy is closed at this point! Someone needs to do some training with this staff on basic customer service..not the entitlement attitude you receive when you come here!
16. MedStar Health: Primary Care at Navy Yard
Address: 915 Half St SE, Washington, DC 20003
Schedule: Open ⋅ Closes 7PM
Telephone: (202) 546-4504
Business type: Medical office
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- a 25 meters away parking space rentals in: One Hill South Luxury Apartments
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MedStar Health: Primary Care at Navy Yard: what do users think?
Annie Curtiss: Seeing the reviews made me a little nervous, but I went to MedStar Navy Yard based on a friend's recommendation, and I'm SO glad that I did. I had an appointment with Dr. Bailey, but she was running 40-60 minutes behind, so the receptionist was able to switch me to see another doctor in the practice, Dr. Downing. I was called back in less than 10 minutes past my appointment time, and both the nurse who did my initial intake and Dr. Downing couldn't have been more kind. Dr. Downing listened so well to my concerns and was eager to find a solution with me. The women at the front desk couldn't have been nicer to me, and overall my experience at this location was wonderful!
Response: We are thrilled to have earned a 5-star review from you, Annie! We will share your kind words with our team. Thank you for choosing us for your health care needs. We wish you the very best!
Anne Cohn: Unlike some of the other reviews , I have found everyone at MedStar Navy Yard to be very pleasant and professional. My primary physician, Dr.Kalra always knows my history and takes the time up address any concerns I have. The receptionists, nursing and laboratory staff have been pleasant. Both laboratory staff during my last two visits were very skilled in drawing blood which has been difficult with staff in other facilities in the past. In summary, I’m very satisfied with the care that I am receiving at this facility.
Response: It's always our pleasure to provide the highest quality care and best experience for our patients. We appreciate your taking the time to share your feedback and wish you the best!
Olivia Babine: My initial review was 5 stars, then 3 stars, and now 1 star. If I could give 0 stars I would. I first used Dr. Medley with MedStar in Eastern Market (never had problems at that location) and was thrilled with the move to Navy Yard since I live so close by. However, their service has swiftly gone downhill. The doctors and nurses are great - I always get good care and I have always been thoroughly pleased with their performance. What makes this location horrendous is the front desk staff, phone staff, and admin staff. Either they don’t care or they are terrible at their job. Here’s a list of the reasons why I’m no longer going to use them anymore. 1. Even when their is nobody in the waiting room, I’m forced to wait 20-30+ minutes for a pre-scheduled appointment. 2. While they have zero problem making patients wait 20-30+ minutes when their is no wait, they won’t extend the same courtesy when you’re 15-30 minutes late to an appointment and will force you to reschedule. 3. I’m always forced to fill out admin documents which I’ve already been prompted to fill out online and have already completed. 4. I have reached out with health questions on the online portal and have on occasion received no response or an extraordinarily delayed response. 5. The worst of all - it’s IMPOSSIBLE to get through the phone lines. It rings and rings for eternity or goes to voicemail making it impossible talk to a human when necessary. For example, I got into a bad scooter accident over Thanksgiving which resulted in a concussion and broken nose. The ER doctor gave me explicit instructions to schedule a PCP follow up in three days. I called in and could never get through. So, I walked in to schedule an appointment and they wouldn’t schedule me for another week despite the severity of the injury resulting in delayed care. 6. They have no professionalism. I once went in for an annual and when I left the discharge papers given to me were for another patient which had personal information on it. A clear HIPPA violation. When they called me today to reschedule my annual physical they asked me if I was a new patient - I’ve been a patient for five years. More importantly, they were asking to reschedule an appointment time they offered and booked me on their own. The replacement time was for over one month out.
Response: Olivia, thank you for updating your review. We are sorry for your experience and take your concerns very seriously. We'd like to reach out to you for more information and to discuss your comments in greater detail. If you're willing, please fill out our secure online patient feedback form: http://bit.ly/mshpff. We hope to speak with you soon and will do everything we can to help.
Adam McBride: Simply shocking, persistent incompetence. They screwed up my insurance information, so the blood work lab is sending me erroneous bills, and they’ve told me I have to fix their mistake. Then they forgot to send me the results of the blood work. They asked me to come in to discuss the results, then changed an in person visit to a virtual appointment without telling me. They then sent me a link for the appointment that didn’t work. They then made me wait around 40min to get another link. Unbelievable waste of time. I can’t imagine what else they would screw up. Highly recommend going anywhere else.
Response: Adam, thank you for your review and feedback. We are so sorry for your experience and would very much like to reach out to you for more information so that we can look into your concerns. Please fill out our secure online patient feedback form so that we can be in touch as soon as we can: http://bit.ly/mshpff. We hope to have the opportunity to speak with you soon.
Tudor Payson: The staff are as helpful as they can be but it seems there's a lot of non-communication and lost notes here. Call back often to follow up, you may need to make the same request several times and to several different people before they mobilize on it. If your visit is entirely routine it will probably go smoothly... Otherwise, good luck
Response: Tudor, thank you for your review and honest feedback. While we're glad to hear that you have had overall positive experiences with us, we're sorry that your experience hasn't been as smooth as you would have expected. We value your time and are committed to providing a seamless experience for our patients. We'd like to reach out to you for more information and to discuss your concerns in greater detail. If you're willing, please fill out our secure online patient feedback form: http://bit.ly/mshpff. We hope to speak with you soon and will do everything we can to help.
Abby Miller: I've had great experiences with MedStar in general, and the Navy Yard location is no difference. All of the staff were kind and friendly; they answered all of my questions and made a point of ensuring I was comfortable the entire time. Doctors offices can make me (like many others) quite anxious, and I left feeling calm and in good hands.
Response: Thank you for connecting with us about your experience with our staff, Abby. We will be sure to pass your appreciation along. We appreciate you continuing to choose MedStar Health!
Josh Berenhaus: Like many others who have written reviews, good service and terrible billing. They made sure to charge me outside of my primary care yearly visit and did it in a really sneaky way. Find a different doctor that will waste your time less and cost you less money. EDIT: I've filled out their feedback form. We'll see, but I already called their customer care and they refused to budge on the extra surprise charge of over 200 dollars....
Response: Josh, thank you for your review and feedback. While we’re happy to hear that you had a good experience with our care, we’re very sorry that not all aspects of your visit were as positive. We’d like to reach out to you for more information regarding your concerns. If you’re willing, please fill out our secure online patient feedback form: http://bit.ly/mshpff. We are always interested in learning how we can better serve our patients.
Patricia Rixey: I saw Dr Bailey and thought she was a great doctor but she gave me a prescription and it took me going to the pharmacy 3x (a CVS) and calling the doctor office 4x before I was told they mailed the prescription to me. And then when I got on the phone and expressed my frustration (not angrily I might add) at not having the prescription, I was not apologized to and was spoken to as if I had done something wrong. I’m not sure what is going on over there but the staff does not seem to value their patients. Maybe they have too many to care.
Response: Patricia, we are very sorry for your experience when you tried to fill your prescription, and also when you called us to follow up about it. We understand that mistakes on our part can cause a lot of frustration and we truly apologize. Also, we expect all members of our team to treat our patients with the highest levels of kindness and respect. It's very disheartening to hear that this did not happen when you called us to discuss your concerns. We've shared your comments with our practice leaders, but would like to reach out to you to discuss this in greater detail. Please send us your contact information by filling out our secure online patient feedback form: http://bit.ly/mshpff. We hope to speak with you soon.
Eric Overton: Waste of time and money. Dr is ALWAYS excessively late. Have to harass for basic prescription refills. Rude, unprofessional front desk staff who just hang up if you even manage to get through and don’t communicate with Drs effectively. Cherry on top is that they can’t seem to do literally anything in a timely manner… except send demand letters for co-pays. Those always arrive on time. Like everything else in DC, there are options for healthcare. Do yourself and your schedule a favor by looking elsewhere. I guarantee that Medstar will never see another thin penny of my money. PERIOD.
Response: Eric, thank you for taking the time to share your comments. We are very sorry. It's extremely disheartening to read these comments and we truly apologize that your experiences with us have not been positive. We expect all members of our team to treat our patients with the highest levels of kindness and professionalism. We are disappointed to find out that this has not happened when you've called us and come to us for care. We've shared your comments with our leadership team so that we can make improvements in the future. We'd like to contact you for more information and to see if there's anything we can do to help. Please fill out our secure online patient feedback form: http://bit.ly/mshpff. We hope to have the opportunity to speak with you soon.
S E: When one cannot complete one's bloodwork, which is part of the regular checkup, because of the front desk staff and their rudeness and their unprofessionalism is telling of the lack of care from the healthcare industry. Moreover, the front desk staff, at the new MedStar Navy Yard location, and their cruel behavior dates back to that same intimidating staff when they were at Eastern Market. So, nothing is going to change, which is upsetting because the doctors at this location are wonderful! Is Kenneth A. Samet aware of these bad reviews regarding this particular location and its front desk staff?
Response: SE, thank you for your review and feedback. We are very sorry that you were not satisfied with your experience. We take your concerns seriously and would like to reach out to you for more information regarding your comments. If you're willing, please fill out our secure online patient feedback form: http://bit.ly/mshpff. We hope to speak with you soon.
17. Dr. Andrew T. Lee
Address: 1400 I St NW, Washington, DC 20005
Schedule: Open ⋅ Closes 4:30PM
Telephone: (202) 617-2160
Business type: Internist
Near Dr. Andrew T. Lee:
- a 3 meters away five guys: Five Guys
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Dr. Andrew T. Lee: what do users think?
ANN R. CRONIN: Dr. Lee is an outstanding doctor and primary care physician. He’s incredibly intelligent, competent and always caring toward his patients! I recommend him highly.
Adrienne Grove: Dr. Chen Lee has an excellent bedside manner. Ive been seeing her since 2013. She doesn’t talk down to you and will discuss options and ideas and exhaust all avenues until you come to a conclusion. She always makes me feel better. The patient portal is excellent. Test results and a fast reply for appointments and correspondence. Thanks for reading!
Wendi C: Dr. Chen-Lee and Dr. Lee are super nice and professionally! They take their time to listen to their patients and addresses all concerns. The office staffs are nice and office is very well maintained and clean!
haNNAH Hunter: I have been seeing Dr. Chen Lee for about a year snow and she is truly an excellent and through physician. The office staff and medical assistants are very pleasant, there are very short wait times as well. I have always felt that the care received was appropriate, compassionate and through. I would recommend her to a friend.
Tom Williams: I've had horrible experiences with Dr. Lee. She has bad bedside manner and doesn't treat her patients kindly. You almost have to beg her to listen and take your concerns seriously. I always leave her office feeling depleted and defeated. She also seems closeminded and not inclusive towards others with marginalized identities. I've definitely felt discriminated against and I plan to stop visiting her.
Tenzin Lhamo: I have seen Dr. Chen-Lee and always been treated with remarkable skill, kindness, and attentiveness. Dr. Chen-Lee was able to figure out an approach to a medical problem that had been bothering me for some time (severe jaw pain that was a camouflaged sinus infection), and she listened patiently, asked very thoughtful questions, and then solved it. The office is very convenient, right at a metro stop, and is run professionally.
Ian Kapuza: I went into this office for an annual physical in September 2013. The doctor was great. However, towards the end of the appointment, Dr. Chen Lee asked if I had any issues that were bothering me. We briefly went over one other issue, which was not resolved. A month later, I received a bill from my insurance company saying that I was billed for two appointments. This office's policy is to bill you for a second visit if you try and resolve any health issues covered during the physical. I have now been arguing with the office for five months over the bill and they have not taken any steps to resolve this concern. Avoid this place.
Mark Czajka (3PHASE): Very attentive; nice, clean office, convenient and prompt. She listened to my issues and made solid recommendations of specialists.
18. Providence Health System
Address: 1150 Varnum St NE, Washington, DC 20017
Schedule: Open 24 hours
Telephone: (202) 854-7000
Business type: Medical clinic
Near Providence Health System:
- a 15 meters away cheap progressive glasses at: Washington Eye Glass Boutique
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Providence Health System: what do users think?
Bei Heir: The rudeness at the front desk is uncalled for. It's a shame this place used to be thriving with patients --to closed and low rated. We want change in the community, then yet keep hiring those who could care less about it.
Response: We understand your frustration and would sincerely like to give this situation the time and attention you deserve. May we ask that you please call us at 202-854-4025 (Mon-Fri 8 am-4:30 pm) so that we can address your concerns? Thank you. -Providence Community Manager
Crazy Chicc: It’s a shame that this hospital is closed now. I received the best treatment. I Was comfortable with the people who worked there. A very trustworthy hospital.
Response: Thank you; we appreciate your feedback! -Providence Community Manager
Tiyende-Tose Nyirenda: The lady at the front Judy/Ruby is rude. Took time off work to come for an appointment that was scheduled by them in advance just to find out that my insurance isn’t accepted there. Waste of time.
Response: Thank you for taking the time to leave us this review. We would appreciate the opportunity to work with you directly regarding your review. Could you please reach out to us at 202-854-4025 (Mon-Fri 8 am-4:30 pm) at your earliest convenience? Thank you. -Providence Community Manager
MW 7: I always received the best care here when it was a hospital. In the past it felt like my treatment plan was being executed by a team of angels, amoung them Dr. Lawrence, Dr. Mark Johnson, Annie the nurse, and others. They even use to have a copy of a healing or encouraging prayer for you to read or take with you. The gift shop and cafeteria were awesome. This was a first class hospital for 186 years. Now as an Urgent Care Center I received the same great care for a recent health concern. The waiting room was clean and appropriately modified to ensure social distancing. The receptionist, nurse and Nurse Practitioner Beale were professional, compassionate, kind, and thorough. This is a much needed christian-based health care resource for the hardworking, taxpaying American residents of the Northeast quadrant of the District of Columbia. The decision to care for and minister to the health of the people of this community by offering this serve was indeed an ethical and important decision.
Response: We think we have an incredible staff too! It's always nice to see messages like this. -Providence Community Manager
Krystal Baez: To start off positive I will say the staff is friendly and has good bedside manner. Cons: As a whole though, terrible. They are obviously understaffed as the wait times for everything is almost unbearable. Waiting in the waiting room? Over an hour. Get called back and Waiting to be seen by the doctor? An hour until you actually see them. They NEVER answer the phones to the point that even if you have a question you just have to go up there. I've been on the phone waiting on anyone to pick up forever just trying to get a referral for a serious issue that they should've but didn't give me upon my discharge. Did they pick up? Nope. Just endless hold music. No option to have them do a call back or email, but since I've got to hold I've got the time to leave reviews on all platforms about their lack of assistance. That picture is 2 hours of just HOLDING I've NOT yet heard 1 live human voice in regards to my concerns despite multiple calls, emailing and sending a dm on their fb page which they left on read.
Dina Floyd: I developed an abscess that spread to my entire cheek area, before my scheduled dentist appointment. Based on the previous reviews I've read, I went to Providence's ER with great trepidation. It was the best ER experience of my life! Albeit, there is nothing fancy about the facility. However, the entire facility (the waiting room, the intake area, the examining room, and, yes, the public bathroom) were ALL sparkling clean. I was in and out within two hours - this included a diagnosis by the doctor and the dispensing of necessary medications, my prescription write-up, and receipt of my discharge papers. Mind you, I arrived at 11:30 am. Everyone I encountered displayed a respectful, professional, and upbeat demeanor. Last, I didn't have to pay for parking. No complaints here concerning today's visit, only accolades.
Response: Dina, thank you for sharing your observations with us. Feedback helps us know what we’re doing right or where we need to improve. - Providence Hospital Community Manager
for for: This has to be the worst place ever. I’ve literally sat here for 2 hours for absolutely nothing. Nurse and Doctor came and told me to do two completely different things about my injury without even touching or evaluating me. For the work they actually put in here to actually helping people you could hire 4 year olds here. DO NOT TRUST THESE PEOPLE WITH YOUR LIFE ESPECIALLY TATIANA
Zuri Jordan: I have been trying to get my health records for months. I have submitted the paperwork and haven’t heard back. When you call they dont pick up. This hospital is trash. And then someone responded to this review, I did what they asked and they never reached out. Im sick.
Response: Thank you for the feedback. We would like to work with you directly, so could you please complete this form ascn.io/patientfeedback and we will reach out? Thank you. -Providence Community Manager
Jilly McNeal: I usually have nothing but great things to say about Catholic run hospitals. I have always admired how they give to the community, go above and beyond to assist patients and their families and the employees are usually just as dedicated to the community, patients/families and to the hospital. I'm not sure what happened at Providence hospital (D.C.) but when a friend was admitted over a month ago I often felt that he would have received better care from a veterinarian. He was moved 4 times without notice, the nurses that I dealt with were rude, mean, nasty and lazy. These were bottom of the barrel nurses. My friend had a difficult time speaking and this was not news to the staff, I would press the button for the nurse just to see if someone would come to his room or if someone would ask "can I help" and wait for a response from someone one who could barely speak or if the nurse would just not show up......the latter always happened. I was left with the impression that the nurses enjoyed having a patient that couldn't be his own advocate. Where did you all get these nurses? Would no one else hire them but Providence. Did you get 5 for the price of 1. I would be more than happy to point out each one! I'm very familiar with HIPPA regulations and the nurses would not give vital information to authorized family members and the doctors weren't any better. No one was communicating with the family. The patient pool seems to be made up of poor to lower income people and that's how they are treated. The Sisters or Daughters of Charity need to close this facility. It's a disgrace and shameful that people are treated this way. I wouldn't leave my dog in the care of this place. I feel bad giving it one star because that's one too many. The CEO and all of upper management needs to be blamed for this, collecting a big pay check on the backs of the poor while giving less than sub-standard treatment. I could go on and on and on......... Please don't respond to this with the hospitals obligatory "I'm sorry that you or your friends were not satisfied" response because what happened at this hospital was beyond dissatisfaction.
Drew Hall: I have been to Providence Hospital twice, and have had negative experiences in each instance. The first was for a yearly checkup. The doctor was nice enough but the women doing his billing sent me the same bill months after I had paid it, and it nearly went to collections. I left her messages numerous times and she never returned my calls. I finally had to call the doctor's office again and personally emailed the doctor a copy of my check that had been processed by his office months before. Only after this ordeal did the billing woman call me, sounding irritated, as if this was *my* fault. The second time I went to the emergency room for feelings of vertigo. After being processed, I did a blood and urine sample. The nurse who gave me the urine container vanished for about a half hour, with me keeping my sample with me embarrassingly until I had to confront him in the hallway and give to me. He had totally forgotten. After my CT scan, and was sent to a hospital room where no one checked on me until I was told I was discharged. They asked if I had seen the doctor or a nurse to go over my results, and I said I had seen neither and would sign nothing until they met with me. Only then did I speak with a doctor for about 3 minutes. He gave me a prescription and told me to follow up with a neurologist, which I am doing. I am very disappointed with the lack of care and scatter-brained attitude of this hospital. I do not recommend it to anyone.
19. Washington DC Medicine Board
Address: 899 North Capitol St NE #1, Washington, DC 20002
Telephone: (202) 442-9200
Business type: City government office
Near Washington DC Medicine Board:
- a 4 meters away wic offices: District of Columbia WIC
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Washington DC Medicine Board: what do users think?
Connie Worley: This service experience was DEPLORABLE! Unfriendly, discourteous, originally told by HEALTH REGULATION/ licensing registration- Miss Rawls- re:reinstating of my nursing license (- 40 plus years! BTW ) had been told All could be accomplished in one visit there Including CBC. I had all documents in order-! Then after paying was told had to have CBC ELSEWHERE. Bottom line- received NO COPIES OF WHAT I WAS required to bring. Got a receipt for $ 230. Dollars- PERIOD! Am requesting a reply for robotic service. Connie Worley, RN- a patient caring/ stellar career/ MAJOR CHARACTER
Salatta Shenanigans: INCREDIBLY difficult to contact anyone to get needed information if it can't be accessed via the web, and getting my license took MANY months because instead of going through my application as a whole a listing out the various issues, they would take 2 weeks to get back to me on what was wrong. I would fix it, send it back. 4 weeks later I would hear back from them "This minor thing is wrong, please fix such and such" Okay, send it back in. AGAIN "This other thing is wrong, please fix such and such" WOULD HAVE BEEN NICE TO KNOW THE FIRST TIME DON'T YA THINK??!! Prepare yourself for EXTREME incompetence from a typical government agency if you hope to interact with the DC board.
Christine Malati: Very organized and responsive during the licensing process.
Ayen Salima: DC BON, the staffers are very professional and personal. They are friendly and genuinely caring.
