Best Boiler Repair Companies In Washington Near You

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Karla Zimmerman
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1. Polar Bear Air Conditioning & Heating Inc.

50 reviews
Polar Bear Air Conditioning & Heating Inc.
Services
5
Prices/Tariffs
5
Quality Products/Services
5
Professionalism
5
Client Attention
5

Address: 1045 Wisconsin Ave NW, Washington, DC 20007

Schedule: Closed ⋅ Opens 8AM Thu

Telephone: (202) 333-1310

Guy: Heating contractor


Review: "$25 Off Of Any Service Call!"

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Polar Bear Air Conditioning & Heating Inc.: what do users think?


Mike Groves: I am thrilled with the superb job that Edwin & Carlos did replacing the furnace at my home in Arlington. They are good guys, as well as excellent Technicians. The new furnace is cranking, the installation looks magnificent. They didn't leave one speck of dirt or dust behind, despite relocating my thermostat onto another piece of wall. Their communication was impressive. They called me when they were arriving, and they were right on time as promised. They kept me apprised as the day went on. They are total professionals. I have referred your company to many other people & entities, residential & commercial, and I will continue to recommend Polar Bear HVAC with great enthusiasm. It is difficult to find honest, ethical, reasonably-priced firms that perform excellent work. Your locally owned company is truly one of those firms that has a standard of excellence that is far beyond every HVAC company that I've ever dealt with in the past 30 years here in northern Virginia. Many thanks!
Response: Great to hear about our team meeting high standards. Thank you for the opportunity to work for you and to recommend our company to friends and colleagues.

Gabriel Gopen: Polar Bear installed a ductless mini-split for us and they were some of the best contractors that I have ever dealt with. We needed to convert a sun room into a home office. A sales rep came out to discuss options and look at the space. He walked through all the details from where the unit would go to the conduit lines. When the unit we ordered couldn't be delivered, they upgraded our unit at their expense. Great company, highly recommended! Services: Ductless heating & A/C services , Heating system installation

Anne Miller: Our heater stopped working and it very cold in our house. Polar Bear did come out on a Sunday in a timely manner. The owner seemed friendly. He was wearing a mask but it kept coming down as he was talking so it was pointless. He told me I needed a new furnace costing $5200. My furnace is only 10 years old, we bought a very good model and was told it would last 15 to 20 years. He told a very inappropriate political joke during our conversation and is very good at selling. He went on and on about why it wasn’t worth repairing. I thanked him and decided on a second opinion. The next day another company came in and repaired it for $750.00 and assured me the furnace will be good for another 10 years. The parts they repaired were not even close to what Polar Bear said was wrong with it. Buyer beware and always get a second opinion. I do not recommend Polar Bear!
Response: Polar Bear Air Conditioning & Heating of Washington, D.C. kindly asks that Anne Miller of Michigan remove this review since none of the information in her statement is accurate or supportive of our business practices in the District of Columbia. This review is likely mistakenly posted to our company and needs to be removed immediately or it is to be considered defamation (Code of Virginia: § 18.2-417. Slander and libel) and legal action will be pursued. First, the owner does not work in the field on Sundays so that statement is false. Second, the owner of this company does not meet with residential customers seeking to repair or replace their equipment. Third, all employees of Polar Bear Air Conditioning & Heating follow the CDC guidelines related to wearing a face covering in all interactions with customers. It is our company policy that our employees wear a mask or face covering while in homes and businesses. This statement is considered to be slander if not taken down immediately. Fourth, the owner , with over 25 years experience, never makes politico jokes and stays as a politico as possible at all times when conversing with customers. Lastly, Polar Bear HVAC team has reviewed all records dating back to the start of 2020 and there is no customer by the reviewer's name. Again, we ask that this be taken down before further action is taken. Sincerely, Sherry, Office Manager (available via email: polarbearhvac2@gmail.com for any questions, concerns or to communicate that the review has rightly been removed) Thank you.

nicholas welch: Positive: Professionalism, Quality, Responsiveness, ValueI have been a customer of Polar Bear for several years for both my own residence and a rental property. Friendly and reliable service and every effort made to come out when urgent due to very hot or cold weather when there are many other callers seeking service.Services: HVAC system maintenance, Heating system maintenance, Heating system installation

Marie Payne: We contracted Polar Bear for a complete central A/C install. The entire process was smooth! They communicated exceptionally well, were very friendly, and most importantly - DELIVERED WHAT THEY PROMISED! Polar Bear is exactly the kind of small business that you hope you encounter. Strongly recommend them as they know their trade and do everything to give you what you need at a great value. Cannot say enough positive things about Joe, James, Edwin and the entire group that helped to update our home! Thanks Guys!
Response: Very happy to hear about your satisfaction with the A/C installation process, start to finish! We appreciate your support as a small business as well as your time in giving us feedback from our beautiful H Street Corridor!

Tim Rann: Very friendly team and easy to schedule. Purchased the 2x annual service contract. The first AC inspection went smoothly, although the technician didnt really clean anything (just made sure everything in working order). Suggested I use a hose to clean the condenser on my own - had hoped they would do this. My unit started leaking a few months later, causing some minor flooding in my basement. Had to call Polar Bear a few times over the weekend before they confirmed that they don't send anyone out on Sat or Sun. Was able to get an appt on Monday afternoon - no real harm done, but would have been nice if they were upfront on timeline (esp for "priority service" per my service contract). Technician very quickly identified the core issue and getting an estimate for a new system one day later. Overall, pretty happy with Polar Bear - customer service very pleasant, technicians on-time and very nice / to the point.

Tracy Roman: We had a great experience with Polar Bear. We called them in the middle of a heat wave and they had a technician out to us the next day. The technician was on-time, courteous and quick. He diagnosed the problem in a few minutes, fixed it on the spot, and made recommendations for future maintenance of our system. Also, the employee who answered the phone and scheduled the visit was very courteous and helpful. All in all, we are extremely satisfied and will use them in the future for any heating and AC problems.
Response: Great to hear about your A/C repair experience with Polar Bear from start to finish. Our trucks are always rolling through Capitol Hill and we will be there when you need us!

Sophia Malone: I highly recommend Polar Bear Air Conditioning and Heating for AC installation. I own a 1913 row house in Washington DC and after eight long hot summers, I finally decided to have central AC installed. After getting estimates from multiple companies in the area, I decided on Polar Bear. Joe Kelly, the owner, provided exceptional ideas for installing central air in my older home. The duct work went through the attic and walls, so no exterior ducts with drywall were needed. Mr. Kelly offered the best, most competitive price. Communication with Mr. Kelly and his crew was easy. I didn't have any concerns about the crew working in my house and they were respectful of my space and pets. The project was completed ahead of schedule. I'm very pleased with this investment of AC from Polar Bear and look forward to enjoying a cool, comfortable house next summer.
Response: Thank you for the feedback! Adding central air conditioning systems to historic homes like yours is one of the aspects of HVAC work that we do best and enjoy the most. Looks like we have some late heat this week, enjoy your AC!

Yvette Johnson: Polar Bear Air Conditioning and Heating Inc has been our HVAC service provider since 2013. Very professional and dependable service from the administrative office staff and service technicians. Angel and Alex are the best service technicians!!! The staff is very responsive to our needs no matter what the issue. We highly recommend them!!
Response: Thank you, Yvette, for your feedback and loyalty! We highly value our long term customers like Unity and look forward to continuing to serve your HVAC needs.

Amy Bishton: This fall, when my 20 year old gas boiler would not fire up upon first use, I contacted Polar Bear to take a look. Their response was incredibly quick, with a tech dispatched on Monday afternoon based on a Sunday evening email. The tech arrived promptly, worked efficiently, was knowledgeable and willing to answer all my questions on boiler operation. Fortunately, the problem turned out to be minor (pilot light out), but it is re-assuring to know I can confidently turn to Polar Bear when I have HVAC needs.
Response: We are thankful you have chosen Polar Bear for your HVAC needs, including your recent boiler work. Appreciate your time in giving us feedback from our beautiful H Street Corridor!

2. Magnolia Plumbing, Heating & Cooling

622 reviews
Magnolia Plumbing, Heating & Cooling
Services
5
Prices/Tariffs
5
Quality Products/Services
5
Professionalism
5
Client Attention
5

Address: 600 Gallatin St NE, Washington, DC 20017

Schedule: Open 24 hours

Telephone: (866) 339-5352

Guy: Heating contractor


Review: "... or do an estimate or my newly installed boiler that needed repair."

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Magnolia Plumbing, Heating & Cooling: what do users think?


Zach Geller: My experience with Magnolia was abysmal. I called Magnolia on a Thursday asking them for the first available appointment because my air conditioner was dripping a lot of water every time it turned on. They said the first time available is that Sunday... fine, I get it’s the busy season. Sunday comes along and the technician’s equipment, a wet vac, isn’t working and says he will have to come back when it is working. He notes that the cause of the problem is likely the condensate line and that he will call to schedule the new appointment. Days go by and I don’t hear back from him or anyone at Magnolia so I called again. It is now Wednesday, 6 days since my first call. Miraculously, they say he can come that day! I stay home that day and wait for his call but it never comes. Late that evening I get a call from the tech saying he can’t come that day but he’ll be there Friday morning. He arrives on friday morning with his wet vac and nothing else and vacuums out the condensation pan and then asks for paper towels - I figure he’s cleaning up some of the splashed water that got on the walls and floor. Then he says something along the lines of “if the problem persists, we will need to rebuild the condensate line” and hands me his card reader to pay the bill. $189 dispatch fee and $235 for vacuuming out the pan. I was shocked. Had I known he was just going to vacuum out the pan for $235 and not actually fix the problem, I would have spent the $200 at Home Depot to buy my own wet vac. Unsurprisingly, the drip started back up within the day but was coming from a different spot now. I followed up directly with him and then with the dispatch team. I asked for them to apply the money I already paid to actually repairing it... a full week later and I still have not heard back. I’ve never felt like anyone has ever taken advantage of me so aggressively before. $424 is no small amount of money, especially considering the time I needed to put into this for negative results. Not to mention that when I hired a more competent company to clear the condensate line, they found the paper towels I handed the Magnolia tech shoved into the pan which caused the leak to move and damage even more drywall. I’m still waiting for my refund. Make this right, Magnolia. Service: Repair HVAC
Response: Thank you for reaching out Mr. Geller. We are very sorry the customer experience wasn’t as expected. We will have company representative review your submission and get back to you. If we agreed to reimburse you then be sure our accounting department will issue the proper documentation to ensure it is done. Thank you for your review.

Matt Toigo: I've had Magnolia do work for me twice and both times they've been outstanding. I needed advice on an old boiler and Angel clearly ran me through everything I had, checked everything over, what service options were available, and didn't try to scare me into servicing anything or buying a totally new system. Really appreciate having all the info I needed to make good decisions on maintaining or replacing what I had. I had another plumbing company no-show for a job, called Magnolia up, they got Nelson here at 9AM the next day. They gave me an estimate before starting any of the work, talked me through everything they were going to do, and capped a gas line and installed a new tub faucet in 2 hours. Life is too short to deal with contractors who don't communicate well or show up so I'll call them every time now for anything plumbing/heating related. Services: Plumbing pipe repair , Shower installation
Response: Hi Matt, thank you for taking the time to leave us a review! We're so glad you had a great experience with us.

Chris Faircloth: The customer service at this company is atrocious. I have been rescheduled and cancelled on multiple times after providing a down payment and being repeatedly assured that service would be performed during the scheduled appointment. I will update this review if they ever actually fix the air conditioning but so far we are going on week 5... Update: The AC has been fixed but at double the cost that was estimated based on the initial visit. While the technician was kind and apologetic, I will be looking elsewhere in the future.
Response: Hello Chris, I am very sorry for the scheduling issue we have had on our end. Our technician was out for an injury, and miscommunication and delivery issues from our supplier compounded the issue. We can have our department manager reach out to you ASAP. She is following up directly with our coordinators to ensure he gets to you today!

Alonzo F: Magnolia Plumbing Service. A couple of days ago I noticed water was leaking from my hot water tank. Call around for estimates for a tankless water system but was shock at the prices. I call several companies for the estimate and decided to go with a regular tank water heater. I chose Magnolia Plumbing to replace my tank. The plumbing service technician was mainly why I chose this company. He followed up that night with a call to see if I made a decision to go with his company. He saw that my water was ready to go and to call in the morning if I had any problems. Sure enough, that night the water tank fail and water all over the place. I called the plumbing technician Pasquale Skok, he call back and told he would check his schedule and see if he could come that morning. He did come and installed my new water heater and this is the first time that I received such great service from a Plumbing company. Magnolia Plumbing your technician is a true value to your company. He is probably why I will do business with your company in the future. As long as to send Pasquale to do the job. Thanks Pasquale for your sincere help. Alonzo F Service: Water heater installation
Response: Hey Alonzo - thank you SO much for taking the time to leave this awesome review. We could not be happier that our company, particularly Pasquale, exceeded your expectations and was able to take care of your PHC needs! Feel free to request Pasquale for your next service and we will do our best to accommodate you with anything you need.

Bill Lawall: After having them come out and determine that we would need about 1k worth of services we were not able to do on the first appt. Paid for coming out and giving an estimate. Next made an appt for 2 weeks later on the only day the building can/would turn off the water to do the work. wanted first thing and was told they would be there between 8-10. Day of appt they canceled at 9am! Never will i use again and i suggest you think twice before scheduling because who knows if they will show!!!! Services: Shower repair , Plumbing leak detection

Cat A: Critical: Professionalism, Punctuality, ResponsivenessDo not use Magnolia Plumbing in an emergency! We have sewage coming up through our pipes into our house. We had a 6-8 appointment slot tonight. It’s 8:30, no one has shown up, no phone call, and no one from the call center will return our calls. How does this company stay in business?Service: Plumbing pipe repair
Response: We do understand that we missed our time frame and apologize. Its my understanding we communicated that we were still coming but we were just running behind. We run tight timeframes for the benefit of our customers, but in this case we just ran over. We do apologize.

A. Gomez: Positive: Professionalism, Punctuality, Quality, ResponsivenessAdan was extremely professional and friendly. He provided detail information of the work performed and how the plumbing system worked throughout my home.Service: Plumbing leak repair
Response: A, thanks for leaving us a review! We're glad you had a great experience with us.

Michael Mazzuchi: Positive: Professionalism, Punctuality, Quality, ResponsivenessI have used a fair number of plumbers in DC before Magnolia — Magnolia has great professionals who stay on schedule and really know what they are doing.Service: Toilet installation
Response: Michael, thanks for leaving us a review! We're glad we could meet your expectations!

Rachel George: Positive: Professionalism, Punctuality, QualityI am very pleased with the work that they done for me will definitely refer them to all my friends and family.Very friendly and professional.I will be using Magnolia plumbing and heating for all my needs in the future.A+Service: A/C system maintenance
Response: Rachel, thanks for leaving us a review! We're glad we met your expectations!

Glenn Faulk: Positive: Professionalism, Punctuality, ValueI'm beyond pleased with Magnolia plumbing they are reliable and honest will use them for all of my plumbing needs.Services: Installation, Plumbing leak repair
Response: Glenn, thanks so much for leaving us a review!

3. Spartan Plumbing, Heating and Air Conditioning

202 reviews
Spartan Plumbing, Heating and Air Conditioning
Services
4.1
Prices/Tariffs
5
Quality Products/Services
4.7
Professionalism
4.9
Client Attention
4.7

Address: 1776 I St NW #900, Washington, DC 20006

Schedule: Open 24 hours

Telephone: (202) 559-0339

Guy: Heating contractor


Review: Their website mentions boiler maintenance services

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Spartan Plumbing, Heating and Air Conditioning: what do users think?


Steve Kramer: I have been a Spartan customer for several years, now, and always found their plumbers to be well qualified and professional. For today's job (which was to repair a leak in our sink), David was no exception to this rule. I found him to be not only incredibly competent, but extremely polite and cheerful. He carefully explained all of the work he would be doing prior to performing it. He arrived exactly on time and cleaned everything up before leaving. And the area below the sink is now completely dry! I will be requesting David the next time I need plumbing assistance. Thank you, David, for your great work!! Service: Plumbing leak detection

Peter Mott: This company's web site says "voted best in DC seven years in a row" and "BBB A+ rated". Buyer beware! We have used them occasionally for many years. In the past, they would show up on time, do a good job, and charge a fair price. However, they have lately changed their billing practices, and now charge by the job, not by the hour, and the result is their prices have more than doubled. When we called to complain, they gave us a lecture on capitalism. We are remodeling a small bathroom. Called them to cap off supply and drain lines, and install three simple shut off valves -- an easy job. Total cost of components from Home Depot was $28.91, and it took them 90 minutes to do it (total time in to out the door). Their fees were: Three angle stop valves -- $645 2" PVC cap -- $189 1/2" copper cap -- $278 (They waived the $89 dispatch fee) TOTAL $1,112 I would expect to pay about $400 for this job. After receiving this exorbitant invoice I contacted them using a different name, and asked them to quote this exact work. They said they would send a tech for $99 ($10 more than what is on their web page, what they charged us last month), and the tech would review the job and provide the quote. So when you call for their service, the tech shows up and gives you a huge price, and then stands and waits for you to agree to it -- after you already owe them the $99 dispatch fee. Service: Plumbing pipe repair

Stephanie Petets: My AC hadn't been working for two weeks, called Spartan on the recommendation of a neighbor - Matthew was here in less than 45 minutes! Professional, thorough in his troubleshooting, he explained everything - and was not in a condescending. Best service, I've had in a very long time! I highly recommend Spartan and kudos to being woman owned! Service: A/C system maintenance

Taylor Thomas: I needed my radiators flushed. They called when they were in route, as promised. Very professional. Matthew (who wore a mask) explained what he was doing and why. I strongly recommend them. Great pricing compared to others we called. Spartan gave us a flat price the other companies gave us a price to check the system and then they would give us a price. We will be using them again and referring them to friends. Thanks GREAT customer service. Service: Heating system maintenance

Oscar McKee: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueWe were having a problem with our central forced-air heating system. In minimal time Matthew had evaluated our system and figured out the cause of the problem. Not only were they extremely responsive, their level of professionalism was even more impressive. We give them a top rating all around.Service: Repair HVAC

Marcus Thaw: Positive: Professionalism, Punctuality, ValueSpartan sent one of their techs Juwan, who was timely to arrive and efficient in his work. He figured out the problem that was causing my furnace not to heat, fixed it, and answered my questions happily along the way. Could not be happier!Services: Repair HVAC, Heating system repair, Thermostat repair

Alesha Holliday: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueWe had a sump pump issue and David and Jarvis came in and replaced it within an hour! The work was neat and professional and they cleared all debris away. They are a great team! Thank you Spartan Plumbing for saving our basement!

Elizabeth Allin: Cannot recommend highly enough. My HVAC stopped working and they sent a team out immediately. They diagnosed the issue and had it sorted in under 20 minutes. Everyone was a pleasure to deal with, from the customer service rep to the techs, Matthew and Joaquin. They were friendly, courteous and wearing their masks (over the nose even!). Great experience. Service: Heating system repair

Kaprice Gettemy: My furnace sounded like a jet engine when I turned it on this morning - not ideal for Airbnb guests checking in for the Thanksgiving holiday. I called several plumbing and heating companies. The first came out and the technician asked if I had any tools. Seriously? Spartan called just as I left but their technician, Matthew L., let himself in using the house code, listened to the furnace noise with me over the phone, then proceeded to to do his thing - with tools! He called me back about 20 mins later, reporting he'd diagnosed and fixed the problem...a piece of insulation rubbing against the motor was the culprit. He charged me for just the service call. The other company told me they'd have to order a new motor and replace it to the tune of $400, but they didn't even check it because I only had a screwdriver. Thanks Matthew and Spartan for same day service and for saving the day! Service: Heating system repair

Phil Risinger: Critical: Punctuality, Quality, ValueAll I needed was a new anode rod for my water heater. Technician arrived an hour late and didn't want to do it and suggested I buy a new water heater. What a total waste of time and money.Service: Water heater repair

4. Michael & Son Services

9394 reviews
Michael & Son Services
Services
4.3
Prices/Tariffs
4.1
Quality Products/Services
4.8
Professionalism
4.5
Client Attention
4.2

Address: 5740 General Washington Dr, Alexandria, VA 22312

Schedule: Open 24 hours

Telephone: (800) 948-6453

Guy: HVAC contractor


Review: "I have a malfunctioning boiler."

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Michael & Son Services: what do users think?


Jessica Nomm: We reached out to Michael & Sons to have some electric run for a built-in under-cabinet wine fridge in our kitchen. Fortunately Joshua was able to come out for a same-day estimate and scheduled work for just a few days later. He was prompt, courteous, knowledgeable, and left the space tidy after he was finished. We will definitely keep him in mind for any future projects in our home
Response: Thank you, Jessica for the 5-star review! We are happy to hear Joshua was prompt, courteous, and knowledgeable while working on your electrical. Customer service is our number one goal, and we will pass the praise along! We appreciate you choosing Michael and Son, and we hope to work with you again!

George Grabow: Contacted Michael and Son for general plumbing and pipe repair in a location that had very difficult access. One of their highly experienced plumbers, Eric Blackmon, called and asked to see if he could come early. I was overjoyed as our water supply had to be turned off. Erick immediately assessed the situation and briefed me on some of the complexities and how he planned to proceed with the repairs. He kept me completely informed of his progress and asked me to inspect the project when completed. He was very knowledgeable and shared some of that with me. He then asked if I needed any other repairs work and then made some expert suggestions of other potential problems that I should keep my eye on. This was a very friendly approach with no pressure applied - information only, and I appreciate that. I will certainly ask for him for any future plumbing needs. George 04/09/2022 Service: Plumbing pipe repair
Response: Thank you, George, for the 5 star review! We are happy to hear Eric was timely, informative, and knowledgeable while working on your home. Eric is a great technician and we are lucky to have him on our team! We will pass the praise along. We appreciate you choosing Michael and Son and we hope to work with you again!

Brittany Booker: Our service person was very nice and knowledgeable and completed the work in a timely manner. However, the work (electrical panel replaced) that was done to me is "incomplete" but according to M&S it is complete and we would have to get a "handyman crew" to fix the dry wall that the Michael & Son employee cut out and drilled back in a sloppy manner. I emailed Michael and Son's customer service and was told it's an additional cost for the dry wall to be fixed..usually costing $350 extra. Also, originally we were going to use their "leasing program" in order for this unexpected job to be completed. We asked every question we could think of to our service person and the bank they use for this program. It was not explained that if we paid it off early that there would be a "buyout" to complete the 120 month contract they wanted us to sign. ($10k total) This whole process to me was not very smooth and to honest "incomplete" due to the extra dry wall that had to be cut below the paneling. UPDATE 4/7/22 We were told the job was "complete" about a month ago, however when the Dominion person came out today to inspect the final project, there was a copper wire that wasn't grounded. M&S had to come back out and complete the job a 2nd time. Service: Electrical panel replacement or upgrading
Response: We are sorry to hear you're not happy with your experience with us Brittany! We would like to look into this. Please contact customer relations via email at maurice.noori@michaelandson.com or call at 703-658-1128 sow e can address this.

Carol Willis: It is unfortunate that this company sends standard responses to complaints and does not reach out directly to the customer. If the person responding to my posting had taken the time to review my account they would see that I called and asked to be contacted by customer relations several times. I am stuck with this heating/hot water heating system that I paid $15,000 for and only worked for 3 months. I am very disappointed. This company installed a furnace and hot water heater system in November. Three months later I discovered water leaking from the system, there was water all over the floor. A tech came out on a Wednesday but was able to make the repair. The tech shut off the valve and had me turn off the system. He returned the next day and stopped the leak. Due to warmer than normal temps I didn’t realize the heat was not working and on Saturday morning the temperature in my house was in the 40s. A tech came out for the third time on Saturday but wasn’t able to fix it. I would have to wait until Monday. The tech returned for the forth time, was here for about an hour. He left saying that he thinks he knows what the issue is but it is 1100 on Monday and I am still without heat and hot water and waiting for the tech to return. I don’t have any confidence that even if this system is fixed that it won’t break down again. I began calling customer service on Saturday when it was clear that the system couldn’t be fixed. I asked for a replacement of my system. Unfortunately the people who could help were not available on the weekend. I waited until 8 on Monday and still had not received a called. At this point I was quite angry. I finally received a call back and I vehemently expressed that I wanted a replacement system. I was told it didn’t work that way and he wasn’t in the mood to be yelled at and hung up. I have been without heat and hot water since Friday and I am unsure when my system will be repaired.
Response: We are sorry to hear you're not happy with your experience with us Carol! Please contact customer relations via email at maurice.noori@michaelandson.com or call at 703-658-1128 so we can look into this and address this.

Katherine Musolino: Our technician came for a check on our air conditioning system and was very thorough in the system check and the review of the recommendations, noting was was necessary to address sooner and what we could watch and address down the line. The technician was on time, very courteous, and pleasant to work with. He took the time to explain each recommendation and to answer my many questions. We’ll definitely use them again in the future, and I hope to have the same technician work with us again! Services: HVAC system maintenance , Heating system maintenance
Response: Thank you Katherine for the 5 star review! We are happy to hear your technician was on time, courteous, and informative while working on your home. Customer service is our number one goal and we will pass the praise along! We appreciate you choosing Michael and Son and we look forward to working with you again!

Christine: Michael & Sons has done my furnace installation and electrical panel upgrade as well as regular maintenance on my A/C and heating. They are always professional and are mostly on time. They could be a little better about cleaning up after themselves but it’s not a huge complaint since they do a good job on the actual project at hand. There are small things I wish they would be more clear about such as they won’t be patching the square they cut out of my wall to work on the electrical panel so I have to find someone to do that as I’m not handy myself. They’re not the cheapest service but they’re not the most expensive and most of their services have a pretty good warranty that’s included. Services: Thermostat installation , Heating system installation , HVAC system maintenance , A/C system maintenance
Response: Thank you!

Hong Qiang: Our 15 year old water heater had to get replaced and I was able to get next day service through online scheduling with Michael & Son. The technician came right on time. It was a big job to be done by one person not to mention he has to go get the new unit and to haul away the old one. 5 hours later our hot water system is back in business. The technician is knowledgeable and patient. Great service and I will definitely recommend this company. Service: Water heater installation
Response: Thank you, Hong, for the 5 star review! We are happy to hear your technician was on time, knowledgeable, and patient while working on your water heater. Customer service is our number one goal and we will pass the praise along! We appreciate you choosing Michael and Son and we hope to work with you again!

R and D: Michael & Son - Plumbing – Shower Repair - 2/23/2022 The technician respected my property by putting on foot covers at the door (each time) and not parking in my driveway without asking. I appreciated that the technician followed health protocols for wearing a face mask. The technician asked about the problem and listened to my concern (“The shower will not stop dripping”). The technician explained his assessment of the problem based on his inspection and he offered a solution. He offered assurance that Michael and Son could fix the problem and the price (up scale) for the service. The technician completed the repairs promptly and professionally. After he completed the repair he showed and explained what he had done. While I am very satisfied with the completed repair, my confidence in Michael & Son could have been boosted higher if the specifics of the written warranty for the services and parts I received today was highlighted on the invoice. I am very satisfied! Service: Shower repair
Response: Thank you for the 5 star review and kind words! We are happy to hear your technician was respectful, prompt, and professional while working on your home. Customer service is our number one goal! We will pass the praise along. We appreciate you choosing Michael and Son and we hope to work with you again in the future!

Marlene Weiss: Jose, the plumber was extremely pleasant, well organized and very professional. If we can have him every time, I would be very happy. His Work is very clean and even answered all our questions. You truly have a great employee. Mr Ed Clark, the manager we worked with was extremely responsive. I know he only started working for your company but after over four months of calling, no responses or call backs from any of your managers, Mr Clark immediately called us back, has been nothing but awesome and saw to it that we got our bathroom done. He told my husband not to have the plumber leave until we were satisfied and Jose’s work was exemplary. With really fabulous employees on your team, my husband and I will remain loyal Mike and sons customers since we know those two are on the car. Mr Clarke, Jose, you don’t know how happy you have made us and after having a few very bad days, Jose lifted my spirit with his smile and at least add approach. We are extremely grateful! Jeff and Marlene Weiss Service: Plumbing fixture installation
Response: Thank you, Marlene, for the 5-star review and kind words! We are happy to hear Jose was pleasant, professional, and informative while working on your home. Customer service is our number one goal, and we will pass the praise along! We appreciate you choosing Michael and Son, and we look forward to working with you again in the future!

derek heston: Mark came out from Michael & Son. He was great! Professional, on time, and extremely personable. I asked if he would let me watch what he was doing so I could learn a little about what was going on and he explained everything every step of the way. He made sure I was all good with the finished result and was extremely pleasant. I see on their site they have a home care plan and I will definitely be getting that now because of how great Mark was. Service: Faucet repair
Response: Thank you Derek for the 5 star review! We are happy to hear Mark was professional, on time, and personable. Customer service is our number one goal and we will pass the praise along! We appreciate you choosing Michael and Son and we look forward to working with you again in the future!

5. All-Pro Services Inc

105 reviews
All-Pro Services Inc
Services
4.4
Prices/Tariffs
4.3
Quality Products/Services
4.6
Professionalism
4.2
Client Attention
4.8

Address: 1215 Ritchie Rd, Capitol Heights, MD 20743

Schedule: Open 24 hours

Telephone: (301) 808-6800

Guy: Heating contractor


Review: "We were quoted two fixes, repair the boiler as best as possible or replace."

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Barbara Kearney: I was very pleased with “All Pro Services Inc” workmanship and installation so much so that I referred my neighbor….in which they too were well pleased with their service. I truly appreciate the courtesy, cleanliness, care & respect that they shown towards my home. The only downfall was that they did forget my Manuel Booklet but they did return to give it to me in person a couple days later in which they were very apologetic. My experience with All Pro Service Inc was great not too mention they are a neighborhood company so It was great to support. Services: Install AC , Installation , Heating system installation

G Peterson: I called for servicing a leaking water heater. Rick came out the same afternoon and said that the heater needed to be replaced. Since my furnace and air-conditioner were dated I agreed to have those replaced as well. I was surprised and happy when Rick said that all could be done the following day. Early the next day the team arrived and by late afternoon the installations were complete and operating. The team was respectful and professional and cleanup was excellent. All-Pro Services installed my old system so I am a satisfied, returning customer. All-Pro Services is an appropriate name for this company. Services: Install AC , Heating system installation , Thermostat installation

M J: Replace HVAC System. They say you get what you pay for , well in this case I did not because other quotes for replacing my hvac system were 3 thousand dollars more. All pro not only did a phenomenal professional job but they did it last Monday in the middle of a snow storm!!! They had to cut dry wall to run new lines. I expected a lot of work to repair the dry wall but they cut in such a way that I was able to reuse the cut drywall. The new hvac unit is working well. Can't wait to see the low electric bill!! Service: Installation

Ronnie Rollerson: We used All Pro Service for our new HVAC and Water Heater…they arrived on time, was professional, very respectful of our privacy, prepared and extremely efficient!! If you are reading this review, don’t hesitate on choosing All Pro Services for your repairs. Bill was upfront about costs and recommendations; George was informative and provided friendly customer service; and Ricky was extremely knowledgeable and professional. The entire crew of techs did a wonderful job. (I’m a real customer and was not asked or paid for this review!!) Thanks All Pro Services…you rock! Services: Install AC , Install thermostat , Installation , Heating system installation

Paul Callen: My furnace died mid-afternoon on a Friday leading into the coldest weekend of the year. Had an HVAC service contract with All-Pro for years. Called them and they said unfortunately there were no techs available. But they called back within the hour and said they found someone to come over. He was there late in the afternoon and after an hour let me know i could repair my 40+ year-old furnace at substantial cost or get a new one. I had no bargaining power or chance to shop around but they offered me a reasonable price on a new furnace and said they could install it on Monday. I took the deal, they were there first thing Monday morning and my heat was back on by 3:30 pm. Have since confirmed with my contractor that i got a respectable deal on a quality furnace in the midst of a frigid weekend with quick turnaround and the work was professionally done. All told, it worked out probably as well as it could have and All-Pro was responsive and responsible. Service: Heating system installation

James Martin: Couldn't be more impressed. Came out for an estimate after a Lowes referral to replace my HVAC system and Bill was tremendously honest and frank. They ended up giving me an estimate well below another estimate for a big job (needed to redo the return system) that many other contractors simply passed on. Jerry and team came out and did an utterly brilliant job - there was very minimal drywall damage to dramatically increase the volume of air going into the system. The system now works like a champ and is much quieter. I couldn't recommend All Pro Services any more. Services: Install AC , HVAC duct & vent installation

David Sachdev: I have been using All-Pro Services for 18 years now, but they really shined when I was in an emergency situation. Our heating went out, and since we have a boiler with an indirect-water heater that means no heat or no hot water. Winter had provided us a lull, but really cold weather was not far off. Sadly our boiler had reached its end of life - but All-Pro worked hard through the supply shortage to source all the necessary parts, and get our new boiler/water tank install started in under 48 hours. It was a big job given the 4-zone, 4 story install - but they worked tirelessly for almost 3 days to get it completed - while also taking great care to do their work cleanly and respectfully for my basement tenant. While the job was not cheap - and the pandemic made prices a bit higher then usual, they were always transparent with me and worked to get things back up and running as quickly as possible. I would highly recommend All-Pro Service, and have to give a shout out to Rick in particular for a job well done - but the entire crew was really great, and helped make a bad situation go as well as possible. Services: Installation , Heating equipment repair & installation

Michael Kersey: Positive: Punctuality, Quality, Responsiveness, ValueI called App Pro Services with a hot water heater emergency. They walked me through and came out the next morning with a very fair estimate. A couple of hours later the crew was installing my new unit. They explained things and was very neat and clean with the installation. I've been very happy with this All Pro Services experience.Service: Installation

Cookie Carson: Positive: Professionalism, ResponsivenessThomas and two technicians were extremely professional, courteous and meticulous about the installation. My questions and concerns were addressed. They did an excellent job, which eased my anxiety greatly. The removal of the old unit and clean-up was awesome 👌 Rick and Bill and the whole team thank you for your service !Services: Install AC, Install thermostat, Heating system installation, Thermostat installation

John Costanza: My hot water heater started leaking on a Thursday afternoon. Jerry from All Pro Services was there by Friday morning. A new hot water heater was installed on Friday. Over the years they have installed my AC, my furnace and hot water heater. They have always been very responsive and I have been happy with their installations and maintenance.. Services: Install AC , HVAC system maintenance , Heating system installation , Thermostat installation

6. Nice Heating & Air

991 reviews
Nice Heating & Air
Services
4.3
Prices/Tariffs
4.2
Quality Products/Services
4.1
Professionalism
4.8
Client Attention
4.9

Address: 8245 Backlick Rd Unit A, Lorton, VA 22079

Telephone: (703) 962-6025

Guy: Air conditioning repair service


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Nice Heating & Air: what do users think?


Syed Younus: NICE Heating & Air was amazing, from the get go when the sales person came, to understanding options / pricing / financing with the main office, all the way through the technical side of things with the installation crew. I’m extremely happy I went with NICE- there are a lot of HVAC installation crews out there but I truly think this business thinks of the customer first. They use great technology in terms of scheduling and are transparent with what they’re selling (equipment, cost) which I appreciate, as many other companies refuse to do the latter. The entire crew was patient, flexible and customer-service oriented. I highly recommend NICE and will use them going forward for maintenance. I know I’m in great hands with them! You will see they are well reviewed in all the sites out there, don’t just take my word for it!
Response: Mr. Younus, what a pleasure it was for us to come and service your home. Thank you for trusting us with your HVAC needs!

Rich Ressler: We've used Nice a few times now both for our furnace, AC, and our tankless hot water heater. The service each time has been excellent -- technicians were on time, friendly, and very helpful. I ask a lot of questions, and the technicians did a great job explaining how all of our systems function, what they were testing, and what they found. Our most recent service was more involved, and required replacing our furnace's control board. Rolando did a great job, and even managed to pop over to a supplier to get the necessary part to get the repair done in the same afternoon. Top notch service, and I plan to continue to use Nice in the future. Service: Repair HVAC
Response: Rich, thank you so much for letting us know that Rolando did a great job. We are thrilled to hear the positive feedback!

Wilhelmina Buster: I absolutely recommend Nice Heating and Air. Nate, my initial point of contact, was very customer oriented and addressed all of my concerns. John the install point of contact, and his team, were professional and personable and also provided answers to all of my questions. From the time that John and the team arrived until the installed was complete, their professional, yet personable and polite demeanor and approach to me did not change at all. I was particularly impressed by that because the team was faced with an unexpected challenge that arose because of the structural make-up and age of my home. It was a pleasure doing business with Nice from beginning to end. Services: Heating system installation , Install AC
Response: Wilhelmina, thank you for your kind words. We are happy to be chosen for your heating system replacement. It was a pleasure to serve you! We are looking forward to continuing to keep your home nice and cozy

Carlos A. Fernández: I recently had a humidifier installed, JC and Nate did a great job, took their time but was clean and neat.
Response: We love to hear it! Thank you Carlos, for taking the time to leave us a review and sharing this positive feedback!

Elaine P (Lanie): I’m so glad that my husband picked Nice Air & Heating !! This company is great!! Brooke & Edgar are awesome. I had great customer service and we were kept in the loop the whole time. They have found a customer for life. If you want a great company that works with you and goes above and beyond, this is the company for you. They eased my anxiety and was pleasant as well and knowledgable. Thank you!!! Service: HVAC system repair
Response: Wow Elaine! Thank you so much for the review! We are so excited to have you as a part of the NICE family! We look forward to working with you in the future!

Gulipali Duolikun: Technician Edgar F. called prior to arriving and got here on time. I asked for heating & cooling maintenance. He was professional in action and explained each step to me in an easy to follow way. When he opened the furnace, it turned out that pretty much none is needed to be done since it's fairly new. He went ahead and covered it without charging anything. Overall, I really appreciate his honest and detailed work. Signed up for the membership and will ask for his service again when next maintenance is up. Highly recommend! Services: A/C system maintenance , Heating system maintenance
Response: Integrity is the foundation of all we do and Edgar is amazing 🙏!

C Christyboltersborf@msn.com: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueWell...These guys are the BEST. John was so nice and very thorough at explaining everything and getting the job done as fast as possible. We had 2 crews here. One for the upstairs and one for the downstairs unit. They worked diligently. We liked them so much we bought them all lunch. This is my new HVAC team. Thank you.Services: Heating system installation, Install AC
Response: Hello Ms. Boltersborf! We love to hear it! Thank you for sharing how thorough John was, and that you are happy with the work we did. We also definitely appreciate you rewarding the team! Thank you so much.

R Barrio: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueI’m fairly new to the area and called Nice Heating and Air based on their proximity to my home and their good reviews. They were able to come out the same day my ac went out and repair our existing old unit. The technician was polite, thorough, and knowledgeable. I will be calling them next time I have an issue.Service: Repair HVAC
Response: It is always a pleasure helping those who need it. Thank you so much for taking the time to write you 5 star review. We appreciate your business and look forward to seeing you again!

Stephen O: Positive: Professionalism, QualityThe service from this company is top-notch! We had a water heater installed same day upon request. John and his team worked diligently to get the job done and were very professional. We plan to use Nice again in the future.
Response: It is great to hear that you are happy with the work performed. We appreciate you taking the time to leave us this review, and we value your feedback!

Erfan Reouhani: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueDanny is the best HR personal in the DMV region & nobody can replace him. At Nice Heating & Air the employees are all very kind & helpful. They are most passionate people I have worked with. Danny has been a favorite associate of mine & I love him dearly. He is great and very sweet person. He deserves credit for all that he does!Services: HVAC system maintenance, Heating system repair, Install AC, Repair HVAC, A/C system maintenance, Heating system maintenance
Response: We appreciate you!

7. Hugee Corporation

20 reviews
Hugee Corporation
Services
4.1
Prices/Tariffs
4.8
Quality Products/Services
4
Professionalism
4.5
Client Attention
4.7

Address: 1818 New York Ave NE #208d, Washington, DC 20002

Schedule: Closed ⋅ Opens 7:30AM Thu

Telephone: (202) 636-1041

Guy: Heating contractor


Review: "Looking for the best heating, cooling, and plumbing services in town, ..."

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Hugee Corporation: what do users think?


Darryl Walker: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueHugee corporation visit was great, full detail information was given about our question and concerns. Worker were really professional in handling themselves, we had multiple jobs being done at once. Cleaning our ducks and install, highly recommend this Black owned company for your HVAC needs.Services: Heating system installation, HVAC duct & vent cleaning, Install AC, Installation, Cleaning, HVAC system maintenance, Install thermostat
Response: WOW! Thank you so much Darryl for the awesome feedback! Call us anytime you need HVAC services!

Lew Williams: I recently contracted Hugee Corporation to replace an aging Carrier unit with a High Efficiency (16 Seer) Goodman condenser, coil and humidifier. The HVAC technicians were professional and very knowledgeable. The entire installation was successfully completed in less than three hours. All of the old equipment was hauled away and the technicians used lots of company provided floor coverings for extra protection making cleanup quick and easy. Hugee Corporation provided very competitive pricing for equipment and services rendered. I highly recommend Hugee Corporation for all HVAC sales and service needs. Services: Install AC , Installation
Response: Thank you very much, Lew, for the wonderful words. Our technicians are always well-trained to provide excellent HVAC services, no matter how simple or complicated the job is. Please call us again if you need help.

Brenda Pilgrim: Yesterday I called Hugee Corporation for their help in fixing my air condition unit that was not working. Around 9:30 a.m. this morning, the company dispatched one of their worker to my home, and upon checking the system, he was able to spot the problem right away. He discovered the compactor was bad, he when to the shop to retrieve the new part for the AC system, replaced it and the system is working awesome. Hugee Corporation was very professional and the technician was well verse as to what was required for the system to work properly. My family was very happy with the service that was rendered. I am therefore recommending Hugee Corporation as an excellent Air Condition Company. I will make sure and past on this information to all of my family and friends. Again thanks, I am colder than ever, and I am actually dressed accordingly for the flow of the air that is coming out from the system.
Response: What a thoughtful review, Brenda! We can't thank you enough for the kinds words. It was our pleasure to know you're satisfied and comfortable. Until next time! <3

Kawytae Norals: I recently hired Hugee Corporation to come out and resolve my issue with my AC unit, as well as figure out why my 3rd floor was not cooling to my standards. They performed an assessment, and it was determined that I may need AEROSEAL, as well as a duck cleaning. Upon them starting and running the pre-aeroseal work, it was determined that that was not the issue, and the duct work was clean (honesty). It was later determined that I needed my AC unit serviced, as well as repair a rip in the duct work in the attic. Receiving honesty and integrity from a business goes along way in my book. It is one of the most important qualities when dealing with companies that you have never worked with before. I highly recommend them. Services: A/C system maintenance , HVAC duct & vent cleaning , A/C system repair , HVAC system maintenance , HVAC duct & vent repair
Response: Thanks for sharing your experience and the great review! It was our pleasure to work with you. Your trust means a lot to us. Until next time!

Queen Hickman: Positive: QualityI had my furnace serviced today and was extremely satisfied with the outcome. The technicians were helpful, friendly and very professional. I will recommend Hugee to my friends and continue to use their services for my next HVAC projects.
Response: Great! Hi Queen! We're glad to hear that you're completely satisfied with our service. it has always been a pleasure to serve our valued customers like you. Until next time!

Adam Fine: Worst customer service and transparency. It is impossible to get someone to even get back to me in a timely manner with a quote. It was simple enough to get a diagnostics visit set up (though they scheduled it for the wrong day by mistake). Then charged more than double what I was quoted for the diagnostics visit. Really unprofessional. Severe lack of transparency when it comes to quoting/billing. Do no recommend anyone uses this service until they drastically improve the way they do business. Service: A/C system maintenance
Response: Hi Adam, we would like to apologize for your recent experience. We pride ourselves on honest services that comply with industry standards. We'd like to discuss the concern with you through a phone call so we can explain the quote in detail. Feel free to call us at (202) 636-1041 at your most convenient time.

Greg Upwall: Positive: QualityTito is the best service person I've encountered. He is very knowledgeableServices: Heating system installation, HVAC duct & vent installation

Pro Functional: Between being overcharged on more than one occasion, redundant diagnostic fees, breaking the heater while fixing the A/C, and then charging us to fix the heater that they broke, I felt compelled to share my experience with HUGEE Corporation. First, we must use HUGEE due to the fact that our home's HVAC unit was installed by them and is serviced by them per our home warranty terms. On 6/26/2019 we called HUGEE because our air condition was intermittently failing. It would not blow cold air consistently. HUGEE sent a tech and unfortunately, the system was blowing cold air at that moment. We were billed $125 for the diagnostic and $95 for the tech to literally just show up and tell us he can't do anything since it is working. We paid the $220. I agree that it's difficult to diagnose an intermittent problem. Bill paid. On 7/22/2019 the HVAC finally completely fails. They again charged us another $125 diagnostic fee + labor. I felt we had already paid the diagnostic fee on 6/26/2019 which resulted in nothing. Whats worse is this time they charged us twice for the labor since they sent two techs. Each tech accrued an hourly rate. What's odd is that the 2nd tech's job was literally holding the door open. I would have suggested using our door stopper. The techs were friendly and I was happy that the AC worked so left it at that. On 8/2019 our 2nd HVAC unit failed completely. Keep in mind that both HVAC units were installed by HUGEE. I called HUGEE and asked for an estimated cost to avoid being blind-sided. The lady on the phone explained it would cost $125 for the diagnostic fee and $90 per hour. They sent a tech who confirms that the HVAC had indeed failed and charged me a $125 diagnostic fee and says he'll need to order a part and install it on a future date. Fine, that's fair since he had to drive here. On 9/2019 the part finally arrives and HUGEE Corporation sends a tech to install it. Since I was told it was an hourly job I noted the start time and end time. The total time to complete the job was hour. But they charged us $425 for the visit when the 1 hour should have costed us $90. This was over 400% more than what they quoted us. When I asked why he said "That is just what my boss told me to charge". I called the office and the lady confirmed that she told us $125 for the diagnostic fee and $90 per hour. However, this time they had to charge $425 since the part was under warranty, which made no sense. This was not disclosed to us on the initial call or any time after ordering the part. At this point, I was annoyed but not compelled to write a bad review. It is now 11/5/2019 and in VA it's when it gets cold. We turned our HVAC unit to heat. We immediately noticed that there was no hot air. I reluctantly called HUGEE and again asked for a cost breakdown. The gentleman explained that it was now a $45 trip charge and $25 per 15 minutes. They send a tech out and this is the worse part of the experience. The last time HUGEE came out to fix the unit on 9/2019 they failed to secure a wire so it was loose. He pushed the wire in and the heat immediately started to work. I'm not an HVAC expert but I'd expect that testing for both heat and air/condition are required after replacing a core component. But they didn't. They billed us $209 for 1 hour. $125 for the diagnostic fee when they quoted $45 by phone. $80 for labor when they quoted $25 for 15 mins. When I pointed it out he immediately acknowledged it and said it was a mistake. I am not frustrated with the tech and don't fault him at all. Mistakes and miscommunication happen. I get it and can empathize. The tech was friendly and ultimately got the HVAC to work properly. And he connected me to his boss to figure out how to handle the transaction. It was the owner/"boss" of HUGEE who ultimately made the final call to make us pay for an issue they created, in addition to overcharging us almost double. You could also argue that the HVAC should've been checked for both heat and A/C after the repair on 9/2019. The heat was never tested until we tried to use it.
Response: Hello, Pro! We’re terribly sorry to hear about what happened and that our service did not meet your expectations. Please accept our sincerest apologies for the inconvenience this has caused you. We would like to investigate this issue to make sure this doesn’t happen again. Feel free to call us or send us an email at your convenience to resolve this matter at hand.

Rajkumari Menon: Excellent customer service and knowledgeable staff. We always have technicians from Hugee Corp. to maintain, service and repair our systems. They are very professional and thorough. The other reviews seem to be from a couple of years back. I am a current customer and very satisfied with their services.
Response: Hi Rajkumari, we appreciate you taking the time to provide us with feedback about our HVAC service. It gives us great pleasure to serve customers like you. Have a fantastic day.

David Byrd: Great service. They came in the clean my two fireplace and determine why we had some problems. They fixed them. And they sealed my vents and ducts and cleaned them as well. Great service.Services: Ductless heating & A/C services, HVAC duct & vent cleaning
Response: Thank you so much David! Great to hear that the service we provided has satisfied your needs. See you next time!

8. B&B Air Conditioning & Heating Service

404 reviews
B&B Air Conditioning & Heating Service
Services
4.2
Prices/Tariffs
4.1
Quality Products/Services
4.3
Professionalism
4.5
Client Attention
4.5

Address: 12324 Wilkins Ave, Rockville, MD 20852

Schedule: Open 24 hours

Telephone: (866) 604-1220

Guy: HVAC contractor


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Ryan Kimble: We have used B&B for many years, including the replacement and maintenance of our air conditioning and heating systems. Their technicians are professional and on-time, and provide quality service at a fair price. They are always willing to answer questions and walk us through the services being provided. Most recently, B&B returned to our home at no charge to provide additional service on our newly installed heating system, in response to the County inspector's directive. Service: Heating system installation
Response: Thank you so much for the 5 star review Ryan!

Dana Johnson: Been using their maintenance contract for 20 years. Always courteous and on time. Recent failure of ac caused us to replace 30 year old furnace and ac. Did an excellent job. Code had changed, so a bit of unexpected work, but handled well. Manuel, Antoin and Dennis were excellent and both knowledgeable and able to explain details to me. I am more familiar with these things than average, but they were able to answer in detail when needed. They have earned my return business. Services: Install AC , Heating system installation , Heating system maintenance , Installation , Repair HVAC
Response: Thank you for taking the time to leave us such a wonderful review! Manuel, Antoine, & Denis make a great team and we are so happy to hear that you were pleased with the installation. Thank you for your business and thank you again for taking the time to share your experience with us.

Jearline Williams: I have used B&B Air Conditioning & Heating Service for well over 30 years. Today they were at my home for the annual inspection of the air conditioning systems. The two service men--Tommy and Edgar--were very knowledgeable and respectful of my home. They explained the services they would be performing, made sure everything was working properly, and they left everything neat and secure. Great job! Service: A/C system maintenance
Response: Thank you so much for the outstanding review! We truly appreciate your business over all these years and look forward to seeing you again in the Fall!

LeeAnne Lynch: The estimate and scheduling process needed some lead time but were reasonable. The team that did our installation was very professional, on time, and communicated well. Manuel, Dennis, and Antonio were here nearly 4 days and were great. We appreciate their help in changing out our very old A/C and furnace systems and bringing everything up to code. Services: Install AC , Heating system installation , Installation
Response: Thank you so much for the wonderful review of our technicians Manuel, Denis, & Antonio. We are glad to hear that you are happy with the installation and hope that your new system will keep you comfortable for many years to come. Thank you so much for your business, it is truly appreciated!

Will Henderson: After a wrong evaluation from RotoRooter, Melvin correctly assessed the actual problem. Melvin and Alan returned quickly and provided excellent service for my boiler repair. Both were extremely professional, patient, and kind. They explained the problem in a way that was easy to understand and fixed it presumably properly. They did a great job on very short notice, very professionally as well! Services: HVAC duct & vent repair , Heating system repair , HVAC system maintenance , Repair HVAC , HVAC duct & vent cleaning
Response: Thank you so much for taking the time to share your experience with our technicians Melvin & Alan. Both of them take great pride in providing honest & excellent service to all of our customers. Thank you again for taking the time to recognize their efforts.

Caroline Cunningham: B&B Air Conditioning & Heating is our go to company for taking care of our 100+ year old house. We recently had our AC/Heating system replaced and from Alan who is our regular maintenance guy (he knows our house and systems inside and out) to Stefano our job estimator (who has also worked on our house), and Pedro and Thwan our installation team we could not be happier with their work and care of our house. Just nice people with great experience, exactly who you want on your home maintenance speed dial. Service: Installation
Response: Thank you so much for this very kind review! Alan, Stefano, Pedro, and Thuan are excellent ambassadors for our company and we are lucky to have them. Thank you so much and your business is truly appreciated.

Cody Uhing: Positive: Professionalism, Punctuality, Quality, ResponsivenessAndy and Dan arrived on time, performed the HVAC maintenance efficiently, and I got on with my day. My definition of good service. They answered my questions and gave me a detailed cost of the work with no surprises. I will definitely be using them again.Service: HVAC system maintenance
Response: Thank you so much for the review Cody! I will share your kind words with Andy and Dan and we look forward to working with you in the future.

Christina Sommers: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueI have used B&B Air Conditioning & Heating for many years. If my system stops working, they always come immediately and solve the problem. B& B technicians are highly professional and competent. This past year Mr. Pak has been taking care of the upkeep of my heating and cooling systems. He is excellent!Services: Thermostat repair, Heating system repair, Heating system maintenance
Response: Thank you so much for leaving such a nice review of our technician Pak! He is an excellent technician and we are lucky to have him.

Sarah Convissor: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueThey are the best!! Tommy does my HVAC check twice a year. He is professional and does a great job! They’ve also replaced my water heater - quickly and the best price around. I highly recommend B&B!!!Services: Install thermostat, Install AC, Heating system installation, A/C system repair, Heating system repair, HVAC system maintenance, Installation, HVAC duct & vent cleaning
Response: Thank you so much for the excellent review of our technician Tommy P! We really appreciate you taking the time to review our services.

Paul Simao: I woke up one January morning to discover I had no heat. I called B&B and they sent out Cesar promptly. He quickly diagnosed the issue - the company that had installed my new furnace and AC 18 months earlier had run an uninsulated pipe from the condensate pump to the outside, which froze when temperatures dipped, cutting off my furnace. Cesar rigged up a temporary fix that provided me heat and then came back the next day with his colleague Melvin to sort out the permanent fix. It was all done quickly, professionally and with a smile. That's why I have a contract with B&B.
Response: Thank you so much for the outstanding review of our technicians Melvin & Cesar! And thank you for being one of our esteemed contract customers! I am happy to hear that we were able to take care of you so promptly.

9. Warner Super Service

338 reviews
Warner Super Service
Services
4.4
Prices/Tariffs
5
Quality Products/Services
4.9
Professionalism
4
Client Attention
4.1

Address: 7321 Livingston Rd, Oxon Hill, MD 20745

Schedule: Closed ⋅ Opens 8AM Thu

Telephone: (301) 567-2001

Guy: Plumber


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Jennifer Rivers: Tony and Kevin arrived to my house, promptly diagnosed the issue, and provided me with several quotes to choose from for the repairs. After selecting my quote, they worked quickly and efficiently to get things working properly again. Both men were very polite and professional! The prices were very reasonable, and the response time from calling, to scheduling, to having technicians arrive was stellar. I would highly recommended these two workers and will definitely be using Warner Super Service again. Services: Plumbing leak detection , A/C system repair
Response: Hi Jennifer! Tony, Kevin and all of our team members at Warner Super Service team thank you for this great feedback, and your continued trust and business. Dave Warner, Owner

Andrei-Jacquetta Taylor: Made an appointment for estimate. However they are requiring $100 consulting fee. But they don’t make that clear when booking the appointment. They ask for payment once they arrive. I will not recommend and use service. I received a call from Customer Service Manager to correct the error. I received a refund within 1-2 days. To correct the issue and I appreciated the response. So I changed my review from 1 star to 5 star based on my experience with CS Manager.
Response: Hi Jacquetta, we are very sorry to hear that your experience with us was far less than satisfactory. We always strive to provide our customers with a 5-Star experience. A Manager will be in contact with you immediately to discuss your experience and amend the situation. Should you need anything else, please call us at (301) 567-2001 and ask to speak to me personally. Thank you, Dave Warner, Owner"

saida bennou: The customer service prior to the rep arriving was wonderful. But, I don’t appreciate a $ 400.00 fee for “overtime pay” for literally coming out for 10 minutes and not doing the work because the price was way too high. I found a reputable secondary company that charged me over half of what y’all quoted and didn’t have to tear into my wall like you said you had to.
Response: Saida, We are sorry to hear you think you received less than 5-Star service with us. We do strive to provide our customer's with cost effective solutions from our trained Senior Technicians. We do charge over-time rates when a technician is dispatched to a customer's house past 5 PM. Our team did offer you an appointment the following day, so you didn't have to pay our standard over-time rate for the non-emergency service you received. A Manager will be in touch with you immediately to discuss this matter further, as we always want to ensure our customer's are completely happy and satisfied with the service they receive from us. If you would like to speak to me directly, please call me at (301) 567-2001. Thank you for your feedback, Dave Warner, Owner

Jim Hiscott: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueI have been using this service for over 20 years and have always been satisfied with the work done, be it heating/AC or plumbing. Living in a townhouse complex, they know the idiosyncrasies of the complex as constructed and challenges that may arise because of the way it was constructed in the mid-70s. Good group. Recommend highly.Service: Ductless heating & A/C services
Response: Thanks for taking time to write us this awesome review Jim! We certainly appreciate your trust and loyal business over the years and promise to keep providing the same Great 5-Star Service! Until next time! - Dave Warner, Owner

Jessica Grimaldi: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueI was very pleased with the customer service to the quality of service received. My A/C unit needed to be replaced with my crazy schedule they were able to accommodate and get my unit replaced very quickly. The install was very fast and professional. Thank you very much to Tony, Scott, and Technician team!!Service: Install AC
Response: Hi Jessica, The Warner Super Service Team, Tony, Scott, and the Technical Team appreciate your feedback on the 5-Star Service you received from us! We look forward to your next Plumbing and / or Heating or Cooling Service Visit. Until next time, Dave Warner, Owner

Anna Elizabeth: Do not use this company. They installed a unit for me six years ago and when it had issues, they came to check it (after missing 3 appointments) and then entirely broke the unit. Tony, the tech, was really helpful. Ashley, the scheduler, was also really helpful. The others were not. I've followed up and have not heard back. I canceled my service package and yet they continue to charge me. DO NOT USE THEM. You will regret it and have more issues after they leave. Services: Toilet installation , A/C system maintenance , Install AC , Shower repair , A/C system repair

Robert Smythe: This was an emergency service request for a leaking central air system. I placed the call on a Saturday evening, and the service team was there by noon on Sunday. They diagnosed the problem quickly, and made the necessary repairs in less than an hour. I was pleased with their timely response and with the work they did to fix the problem on a hot weekend day!
Response: Hello Robert, Thanks for taking the time to leave us this awesome 4-star review! We're ecstatic that we were your choice for taking care of your homes A/C emergency! We look forward to working with you again and appreciate your continued trust and business! -Dave Warner, Owner

Milton Dove: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueHave used many times before for plumbing HVAC services they have always responded and handled in professional manner. On this occasion the service technician, a Mr. Gonzalez was very knowledgeable and thorough. Highly recommend this company.Service: A/C system repair
Response: Thank you so much for taking the time to leave Tony and the Team this awesome 5-Star review Mr. Dove! We truly appreciate your feedback and we're overjoyed to hear Tony provided you with nothing less than 5-Star Service. We appreciate your continued trust and business and look forward to our next Plumbing and/or HVAC visit! - Dave Warner, Owner

Antoinelle Hansley: The technicians were nice, timely and explained the results of their inspection. However, I never received a list of what was included in the ac maintenance after requesting a few times by phone and in person. Also, I would think that if you are servicing an outside unit that you should remove the leaves out of it.Service: A/C system maintenance
Response: Hi Antoinelle, We are sorry to hear you feel your experience with us was not a 5-Star experience. I did follow up with our Call Center Manager to ensure she sent you the list of what is included in an A/C Maintenance Check. She showed me the email she sent to you on June 1, 2022, which outlines what is included in an A/C Maintenance Check. We hope if you double check your email, you will find it in your inbox or spam folder. Additionally, our A/C Maintenance Check is just a "check". We simply check your thermostat and unit(s) to ensure all equipment is in working order. We do provide additional value add-on's, such as cleaning your system, but that would be an additional expense in addition to the maintenance check you paid for that day. A Manager will reach out to discuss this matter further, as we do strive for 5-Star Service. Should you feel you want to contact me directly to discuss this matter more, please do not hesitate to call me at (301) 567-2001. Thank you, Dave Warner, Owner

tommie adams: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueThe plumbers showed up at the time as stated. The work was done quickly an area clean. They also showed me the completed work to my satisfaction. Will definitely use them againService: Drain cleaning
Response: Thanks for taking the time to write us a 5-Star review Tommie! We appreciate your feedback and we're so pleased to hear Jeremy and John provided you with the 5-Star Plumbing service we Promise to provide during each and every call. We appreciate your continued trust and business. - Dave Warner, Owner

10. Air Treatment Company

334 reviews
Air Treatment Company
Services
4.7
Prices/Tariffs
4.8
Quality Products/Services
4
Professionalism
4.5
Client Attention
4.7

Address: 518 Mill St NE, Vienna, VA 22180

Schedule: Closed ⋅ Opens 7AM Thu

Telephone: (703) 270-0881

Guy: Heating contractor


Review: "We've had a maintenance contract with this company for years."

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Rosanne Garvey: I’ve used Air Treatment for years. They have always been professional and responsive. They have helped me find low-cost solutions to my HVAC problems. Helping me nurse along an older unit giving me ample time to prepare for what would inevitably be a replacement. We just replaced the unit and they helped me find an affordable option for my needs. All employees that I have encountered have been kind courteous and professional. Service: Install AC

Sheila Cunningham: We have been using AirTreatment services going on 27 years. This spring we had our checkup and maintenance for the ac and the technician was awesome and extremely professional. He took time to explain things to us. He was patient and personable. He was very knowledgeable about the system. We greatly appreciated his recommendations. Service: A/C system maintenance

Stephanie Walters: Ted and Andre were on time, friendly and professional as they installed an air transfer, ducts, and a new filter system to make our home more efficient. We appreciated hearing them working together cheerfully, reply that they didn't need a thing when we asked and not balking at the job. I would feel very comfortable referring them for both routine maintenance and special work. Services: HVAC duct & vent installation , HVAC duct & vent repair

Joe Ganley: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueThis company installed both of our air conditioners and one of our furnaces, and in the interim also provided repair and maintenance on the prior units and the second furnace. Our experiences with them have been 100% positive - responsive, good communicators, reasonable prices. Highly recommended.Services: Repair HVAC, A/C system maintenance, Install AC, Heating system maintenance, Heating system repair, A/C system repair, HVAC system maintenance, HVAC system repair, Heating system installation

Chris Granger: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueHave used Air Treatment Company since we moved into the house 6 years ago as the previous owners recommended them. On multiple occasions they have come to our rescue for A/C repairs and just recently our furnace went out. Their techs are great.Service: Heating system installation

Mary Beth Stewart: We have been customers of Air Treatment Heating & Cooling for well over 30 years. Chris Hunt came to troubleshoot our water heater (16 years old). Replacement made the most sense. Less than 24 hours later we had a new water heater installed by Van and Ju. They were fantastic! Air Treatment is our go to. They take great care of our systems.
Response: Mrs. Stewart, Thank you for being a long time customer, We appreciate all of your business and the nice reviews.

Victor Tomseth: Kevin worked quickly and efficiently. He noted the condition of the humidifier filter, asked how long it had been since it had been changed, asked if I would prefer to order a replacement myself or to have him install a new one from his truck, told me what the price would be and did the job. Aside from the filter replacement, he said that the heating system seemed to be in good order (i.e., he didn't try to sell anything I didn't really need). Service: Heating system maintenance

Stephen Leblanc: They actually came 4 hrs early! I was going to do the job myself, but it would have taken me days of crawling around the attic wt bad knees. They crushed it in like 2 hrs and did a perfect job and the price was great! I was very pleasantly surprised, even wt them giving me great service in the past. Appt was easy to set up. A+A+ Services: HVAC duct & vent repair , HVAC system maintenance

Sugar Lake: Positive: Professionalism, ResponsivenessI have used Air Treatment for at least 40 years. They are always prompt, professional, explain problems, recommend what's needed. No hard upsell, just what works for your home. Everyone I have ever dealt with has been friendly, courteous and kind. A great hometown (Vienna Virginia) company.Services: Install AC, Install thermostat, Heating system installation

Ronald Sussman: As customers of Air Treatment Company, my wife Sue and I (Ron) are highly impressed with their exemplary friendliness, responsiveness, rock-solid integrity, professionalism--- and we have a strong sense that this company and its staff genuinely care about us as individuals. Air Treatment Company's specialist Mike visited our home yesterday-- providing excellent service and took the time to explain everything in easily understandable terms. He even provided excellent recommendations for the future and ideas for maximizing our air quality. I would not only encourage, but actually urge everyone to consider the much-deserved merits of using their competent and much-appreciated services. In the interest of objectivity, I'd like to further state that there is no familial relationship or special ties to anyone at this company. We are just thrilled to work with great people who do their job and know what to do! Services: A/C system maintenance , Heating system maintenance , HVAC system maintenance

11. Argent Heating & Cooling

137 reviews
Argent Heating & Cooling
Services
4
Prices/Tariffs
4.6
Quality Products/Services
4.3
Professionalism
4.4
Client Attention
4.1

Address: 501 Church St NE Suite 306, Vienna, VA 22180

Schedule: Closed ⋅ Opens 7:30AM Thu

Telephone: (703) 281-6300

Guy: HVAC contractor


Review: "I've had a few techs from a few companies look at it."

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Argent Heating & Cooling: what do users think?


Jada Garrett: I called Argent when needing help with my AC (the VA weather has been an emotional roller coaster)! I spoke with one of the wonderful ladies in the office and then received a call from their sales guy, Ron, to come on out and look at my system. Ron was amazing and gave me a quote I could not resist (cheaper than other companies with better efficiency.). Ron then scheduled his guys to come on out and Keith and his team did great. My AC has had no issues and any questions I have are answered in a timely manner. The service techs are knowledgeable and are some of the kindest young people I’ve ever come in contact with. I would highly recommend Argent for all your AC/Heating needs. The team will take care of you from start to finish! Whatever you may not understand regarding your system can be answered by the team! Ron, Keith, Techs, and Wonderful office staff you guys weee incredible! Thank you. Services: A/C system repair , Heating system repair , HVAC system repair , A/C system maintenance , Installation , HVAC system maintenance , Heating system installation , Install AC

F Ar: First time homeowner here. Called for HVAC service and inspection. Our tech was awesome. He was friendly and very helpful, explaining to us all the components and showing us the instruments used and what the readings meant. Will keep Argent in mind when it comes time to replace the system.

Katherine Rodriguez: Great service!!! We called argent due to my heating system not working properly, Robyn took care of me she was so kind and attentive to my issue. The team was able to come the same day and fix the heating system, the technician Patrick was so knowledgeable. He taught us about our system and how to avoid us having any other issues. We are so happy that we finally found an HVAC company that we can trust. We are definitely gonna be working with Argent! They also have a home appliance repair team, which was great to know because I am gonna be dealing with one company with two different services that can help me at the same time!! Highly recommend it!! Service: Heating system repair

Angela Shaw: Contacted Rachel and her team to see if they could help a client with a leaking hot water heater, being an HVAC company I had no idea if this was something they did, to my surprise it was absolutely something they could help with! They sent a technician out the next day to help identify the issue and noted a new tank would be required. They identified the best product for replacement and ordered it same day and came back a few days later to install. Not only were they responsive but their whole team was professional and knowledgeable from start to finish. I highly recommend them. Service: Installation

Keith Sanders: I had a fantastic experience with Argent ! From Bill and his professionalism to Mike and his installation team outstanding service...showed up on time and were all pleasant to work with. I highly recommend for HVAC needs. They'll be my goto business from now on. Very happy to find them.Services: HVAC system repair, Ductless heating & A/C services, HVAC duct & vent repair, Install AC, Heating system maintenance

Nyla Consesco: I would normally not leave reviews, but Argent has been OUTSTANDING. The service is beyond what I could have even imagined. My unit had not been serviced in years! Argent came to clean my coils, and helped clean my unit so my AC/heat would work like new. The techs that came out were kind and knowledgeable. The team seemed happy to be at my home and helping me. 10/10 would recommend! Thank you Argent. ❤️ Services: A/C system repair , HVAC system repair , A/C system maintenance , HVAC duct & vent cleaning , Ductless heating & A/C services , HVAC system maintenance

cassie crucetti: I could not be more pleased with my experience with Argent. They were professional, punctual, and had excellent customer service. After they replaced my air conditioning system to an infinity system with a high SEER rating, my monthly costs have been lowered! I would highly recommend this company to anyone looking for high quality and reliable heating and cooling services!

Nick Doty: BUYER BEWARE!! Technically incompetent, shady business, and unresponsive customer service. Argent installed my new heating/cooling unit. Days after moving into my new build (with the new heating/cooling unit), insulation from my heat melted all throughout my heating/cooling closet releasing terrible fumes and nearly causing a fire. Fast forward a year and a half later -- my auxiliary heat (from my 1.5 year old HVAC unit) burnt out. Keep in mind, most HVAC systems have 10 - 20 year warranties. Argent sent someone out, said it needed to be replaced, and then I had to follow-up via phone 2 weeks later to get a status update. Darnella informed me the part was ordered and would be here in 4 weeks. During this time it was sub-30 degrees more than half of the time, with no heat. 4 weeks later, I called and was told the part had not been ordered. It would take another 4 weeks. Then Robyn took my call and said it had been ordered, but it would still take another 4 weeks *headscratch*.. really? Robyn informed me she would try to get the manufacturer and the distributer to cover the costs. 4 weeks later, I had to call again (because Argent doesn't know how to update their customers apparently), and was told it would be another two weeks at least. Robyn informed me the manufacturer, distributer, nor Argent would cover the parts or labor for the piece. All to say, I've wasted my time dealing with this incompetent company. There hasn't been one bright spot: their units, the installation, and the people are all faulty, incompetent, and rude at best. Don't waste your time! Seek HVAC services elsewhere! Services: Heating system repair , Repair HVAC , Installation , HVAC system maintenance , Heating system installation , Heating system maintenance

Daryl Schauss: Excellent Service and very Professional. We have used Argent Heating and Cooling for the past 8 years for our personal home and our 4 rental homes. They have installed 3 new AC systems and 2 new Heating systems for 3 of our homes. We also use their Annual Maintenance Contract for preventative maintenance of our AC and heating systems which are checked twice a year. Very friendly, professional, and easy to work with. We highly recommend Argent Heating & Cooling. Services: A/C system maintenance , Installation , Heating system installation , Install AC , Heating system maintenance

Chris Ham: Positive: Professionalism, Punctuality, QualityArgent has been our go-to HVAC company for years. Their professionalism, knowledge and promptness are unmatched. Both at work and for my personal residence, Agent remains the the first and only call I ever need to make to keep my systems running smoothly. I highly recommend them to everyone!Services: Heating system repair, Thermostat repair, Install thermostat, Heating system installation, Install AC, Heating system maintenance

12. CroppMetcalfe

1006 reviews
CroppMetcalfe
Services
4.8
Prices/Tariffs
4.3
Quality Products/Services
4.2
Professionalism
4.8
Client Attention
5

Address: 8421 Hilltop Rd, Fairfax, VA 22031

Schedule: Open 24 hours

Telephone: (703) 698-8855

Guy: HVAC contractor


Review: "This service was for hot water heater repair."

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Joyce Wright: George called me to let me know that he was just a few minutes out. When he arrived at my house he was professional and pleasant as always. He went right to work explaining what he would be doing. He had his mask on he put his shoe covers on and was very professional as always. I recommend him very highly for anyone who is very particular about their home. Joyce Wright Service: Rodent extermination

Thomas Agbonyitor: My technician Milan arrived on time both days. He was very professional. He wore a face mask and shoe covers like I asked the whole time. One of my bathroom sinks was leaking. He checked it out and it turned out I needed a new valve and a new faucet. He was very communicative and showed me pictures of under the sink throughout the process. He fixed the valve the first day then I bought the faucet the next day and he installed it a couple days later. There is no more leak and my new faucet works perfectly. He left everything as clean as it was before. Overall, an A+ job. Services: Plumbing leak detection , Faucet repair , Installation

Anthony Portare Sr: I have used CroppMetcalfe for a number of years. They are always clean, neat, on time, and careful to explain everything they do along with costs prior to doing the work. They are also honest when you ask how timely is a given service required. It isn't always immediately. I highly recommend them. Since we have been getting semi-annual service we haven't had any heating or air conditioning problems. Service: HVAC system maintenance

John Pollock: Javier Guzman was my tech for this visit. He was professional and very skilled. He explained the diagnostic tests he was conducting and why. He found the problem with my A/c very quickly, had the replacement part I needed on hand and fixed my system. He stayed long enough to ensure the replaced part actually solved my problem. I was very impressed and would definitely choose this company again. Service: Repair HVAC
Response: Thank you for leaving CroppMetcalfe a review. We will be sure to let Javier know that you were happy with his service. Thank you for choosing us for your HVAC needs.

Jimmie Cuevas: We used CroppMetcalfe for pest control. Our amazing Tech that serviced our house was Terry Taylor. I only want this tech to come out to my home because he treated " no pun there" our house like his own and did a very thorough job. Terry was knowledgeable and even shared his knowledge with us and wanted us to know exactly what he did to treat our home for pests and what the products will do and for how long. Really enjoyed Terry. CroppMetcalfe you have great talent and Terry represents your 5 star service!
Response: Thank you for taking the time to leave us a review! We are thrilled that Terry provided such excellent service to you and your home. We pride ourselves on training and employing 5-Star Technicians like Terry!

Michael Diotte: The technician was polite, informative and knowledgeable. He explained what was wrong with my system and proceeded to fix the issue. After he fixed the issue, he inspected the entire system. There wasn't any pressure of any kind to purchase anything else.The service call went so well, I decided to have CroppMetcalfe do my annual inspections going forward. I would highly recommend this company. Service: Repair HVAC

David Harris: The tech was on time and extremely helpful. He cleaned and checked our heating and cooling units. He answered my questions in detail and explained how my older ductwork would not give me any real benefits, due to their size, if I wanted to add a humidifier. He talked with me about options that could help cut costs in the future and based on the design of my home what would work best. I really felt he took extra effort to help us make an informed decision, without any pressure of selling products or trying to charge us extra for a simple maintenance check. I hope he is well compensated, because we could tell he liked his work and enjoyed helping us make good choices. If you get to choose Moises is a great technician. Service: Heating system maintenance
Response: Thank you for this great review! We're happy to hear you had a positive experience with Moises.

Ramiro H: Positive: Professionalism, ValueI have been using CroppMetcalfe for many years at my condo and home. The service has always been great. They are timely, professional, and reasonably priced for basic maintenance and annual checkups of my hvac systems. I highly recommend them.Service: HVAC system maintenance

Sarah Rayburn: CroppMetcalfe was a great choice for getting my furnace inspected. The customer service was quick at responding to my request for service and very easy and fun to talk to over the phone. They were able to get me in quickly and with great ease. The technician was knowledgeable and very professional. I appreciated how he explained information about my unit and got me a great warranty for my next maintenance check. I will be using them again
Response: Thank you so much for leaving this great review!

MaShana Davis: CroppMetcalfe was great! This was our first time using them. Our hot water had been scarce the last few months. Didn’t know why, and they came in to diagnose it. We have a tankless water heater. Although the model we have appeared new to the tech (Jared), he took time to call the manufacturer and get some advice on how to assess the issue. He even called to get the price of the part that was needed to resolve it. Jared returned after the part was ordered, installed the new part, and stayed around until we were sure the issue was resolved and we were satisfied. Jared was hilarious; felt like a friend more than a tech or contractor. CroppMetcalfe made sure they informed us on when Jared would arrive even when the original appointment time was slightly pushed back.
Response: Thank you for leaving us a review. We pride ourselves on having the best technicians in the industry and we are pleased Jared lived up to the 5-Star motto.

13. United Service Specialists

137 reviews
United Service Specialists
Services
4.4
Prices/Tariffs
4.3
Quality Products/Services
4.1
Professionalism
4.8
Client Attention
4

Address: 5110 Roanoke Pl #104, College Park, MD 20740

Schedule: Closed ⋅ Opens 8AM Thu

Telephone: (301) 396-7069

Guy: HVAC contractor


Review: Their website mentions boiler repair

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Karen Parker: The company was excellent in response. I received text message on confirmation of appointment and they arrived 15minutes early. Their consultation was professional and detailed. The technicians were proficient in details of work that needed to be performed 🎭. They were friendly and respectful of using proper gear for entering my residence, face mask and shoe coverings. I would highly recommend this company. Services: Drain cleaning , Plumbing leak detection

Molly Smith: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueWe have used United Service Specialists for several years now on recommendation of a friend. They have always been prompt, courteous, and professional. Importantly, they have also kept our old systems working well and have been able to resolve the two issues that have come up.Services: A/C system repair, HVAC system maintenance

Sharita Gruberg: Just stay away from these folks. I had my condo inspected before buying and the inspector found an issue with the water splitting between the tub spout and showerhead. United Service Specialists sent a plumber who replaced the faucet. I didn't use the shower until after the replacement, at which point I noticed water was spraying out from the new faucet into my bathroom. There was enough water to warp the bottom of my bathroom vanity. I sent photos and they came out the next day and found the faucet they installed was defective so replaced it for no charge. I got an estimate for replacing the damaged vanity but, rather than paying for the damage, they insisted on fixing it. The plumber came back a few weeks later and simply glued a piece of wood over the damage and began insisting the damage wasn't because of the broken faucet, but couldn't identify another potential source of a leak. Since the refused to pay for the damage, I filed a complaint with the DC AG's office but they were unresponsive to the mediator assigned to the complaint. Service: Faucet repair

Todd Reitzel: My gas furnace broke Friday evening; so I called their emergency line at 10:30pm and left a voicemail; received no callback that evening. So I called back next morning at 7:30am and left another voicemail; still received no callback by Saturday afternoon. It's not an emergency line if you don't answer it promptly; so I obviously do not find United Service Specialists dependable.
Response: Hi Todd, I am SO VERY SORRY! We actually have no real excuse. Unfortunately, we "transferred" the emergency phone to a personal cell phone because the person who had it was sick. There was no voice mail on our office phone so we were totally unaware until your message came through on Google, so we did not know the phones were not transferred. We have since called our carrier and got the problem resolved. For the past 25+ years, we have carried and answered phone calls immediately and can only ask for forgiveness and apologize that we missed you. Best, Laura

Sunil Dalal: Positive: Professionalism, Quality, ValueA very professional job. Did exactly as committed in a timely fashion.Despite the holidays they installed the new 50 gallongas water Heater including all montgomery County code required upgrades and a very thorough job. We will recommend them without any hesitation.Service: Water heater repair

Kim O'Neill: Great customer service and also very kind which is important, because people get stressed when there is water in the house where there should be no water, very responsive and knowledgeable, and setting up and confirming the appointment was perfect. Things just flow in a very organized way. The technician Marvin is like a scientist as far as expertise goes, it is clear he knows his stuff but he explained things to me so that I could understand the issue and what to expect for the repair. Around 30 minutes before he arrived I got a text that allowed me to track the service van. I really appreciated that. Our neighbors only use this company so we felt good but now after seeing how they work this is the only place we will use from now on. Prices also very reasonable and the charges make sense. Marvin really knows his stuff and was patient with all of my questions. Highly recommend. Service: Water heater repair

Sean Matherne: We were extremely happy with the work that was done by the sales team and installers. They worked very hard and were very respectful of our home and time. They even helped us bring groceries in. A big bonus was the portable AC that they lent us for free between the time we accepted the contract and when the installation was complete. I would highly recommend this company for any AC needs. Service: Install AC

Sarah W.: Our extremely old hot water heater finally began leaking one night (why is it always at night?) and after a recommendation from our neighbor who also used United for their hot water heater, we called the next morning. Their customer service was top notch: they fit us in for a service call, and the plumber who responded, Marvin, agreed that the unit was far too old to repair (25+ years - it did its job well). He gave us an estimate for replacement, explained the hookup we had that required a specific type of heater, and ordered the unit. His explanation was detailed and specific, and the installation happened the next day. It took only a few hours, and the work is superb: new unit, new pipes around it, a new on/off switch for the water going into the heater, and another detailed, careful explanation of how to care for the new heater, plus instructions on draining it, and reading the different sensors on the side. He also installed a pan below so that if there is another leak it won't reach our carpeting. I highly and enthusiastically recommend United Service Specialists for hot water heater replacement and am relieved to have found a reliable and excellent plumbing company. Service: Water heater installation
Response: Thank you for your 5 star review Sarah! We are so pleased that we were recommended by your neighbor and that we didn't disappoint. Marvin is both an excellent plumber as well as a valued employee who takes care in his work as well as explains everything so our customers understand not only all the options but always has their best interest in mind! This is what we expect from all our technicians and are thrilled to hear in reviews that it is being done!! We look forward to helping you with all your Plumbing, Heating and Cooling concerns in the future! Best regards

Stacie Mruk: Positive: Professionalism, Punctuality, ResponsivenessSent plumber out the same day I called. Impressive text notification introducing my plumber, Patrick, with his photo & info about him. Reassuring as a woman alone in her house for the service visit. Patrick was super friendly & professional.Service: Plumbing leak detection

Laura Hunter: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueVery responsive. Came and diagnosed the leak in our French drain off the A/C unit. Plumber Marvin told us how we could fix it and connected us with his HVAC colleagues to do it for us (newborn and toddler at home make even minor repairs a challenge). They’ve made a loyal customer out of us!Service: Plumbing leak detection

14. John G Webster Co

29 reviews
John G Webster Co
Services
4.9
Prices/Tariffs
4.2
Quality Products/Services
4.9
Professionalism
4.8
Client Attention
4.9

Address: 10738 Tucker St, Beltsville, MD 20705

Schedule: Open 24 hours

Telephone: (240) 433-1300

Guy: HVAC contractor


Review: "Best HVAC company I've worked with!"

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Cindy Mąka: Positive: Professionalism, Quality, Responsiveness, ValueI worked with Ralph and Josh of the John G Webster Co to install a gas log insert in my fireplace. They were safe and professional. Everything was exactly as quoted; there were no surprises. We love our new fireplace, and it got the cat's seal of approval. I highly recommend the John G Webster Co.

Ann Brennan: We moved into an older home this spring and needed to find new service companies across the board. We are so lucky to have found John G. Webster. The service tech, Kenny was polite and helpful. He helped me to understand my system better and helped me to know when I should be looking to replace my ductless system. Great price as well. I highly recommend this company. Not a surprise though, considering they have been in business for so long. Services: A/C system maintenance , Ductless heating & A/C services , Heating system maintenance , HVAC system maintenance

Archie Urquhart: Called John G Webster and received a service date the next business day. The tech J. Carrington was extremely thorough in his analysis of the furnace issue and resolved the issue immediately. He cleaned up the area and made sure to explain the issue, resolution and necessary preventive steps I could take to keep the furnace operating efficiently. I highly recommend this company, and if you can, ask for J. Carrington “Mr. done right the first time”. Service: HVAC system maintenance

Dimitri Ivanoff: Yes, it's maybe not the fastest service in DMV area but the quality is worth the price. Bingo for my service man - he did his job and above that. I do understand that sometimes it could be off but this time - exceptional services. And for the reference - I am not easy to pleased while I do respect quality and work. I am at 8 stars for the reviews - this company does it right. My service man was Alex Buelher - Websters get him a rize. Service: Repair HVAC

Emily Davis: I've had a lot of issues with my AC and have used John G Webster repeatedly. They are great to work with and have been quick and easy to schedule. They show up when they say they will and they work efficiently. They also clean up after themselves which is awesome! I recommend them to all my friends and will continue to use them for all of my HVAC needs.

Elizabeth Forbes Wallace: I've used this company for two major projects: 1/ Installation of Mitsubishi ductless heating and cooling units in upstairs bedrooms in a 1950 Cape Cod style home 2/ Installation of HVAC gas furnace. I am so pleased with the installation of both systems which were done couple of years apart. Most importantly Ralph Smith took his time in both instances to explain the logistics of each system and the installation so that I could understand why each could be good to solve my problems. The installation in both cases was so carefully done that I had compliments other home contractors that the outside was done professionally and neatly. A gas company inspector even complimented the neat installation of the furnace as one of the better ones he'd seen. And of course, in the winter I'm warmer and cozier than I've ever been in the last 25 years in my home. No more drafts! And the summer is always a perfect temperature even in the top floor rooms that used to be hot like an attic. Thank you!

Steve Millville: We live in Beltsville and I didn't know who to call. After doing a google search, I saw people were giving this company good reviews. I called at 11:30 a.m. and was pleasantly surprised someone would come out that day. Around 5:00 a real nice technician named Zack showed up. I knew I had a big job installing a new wire from my oil furnace to my new WIFI thermostat, but I got the feeling that Zack was gonna stick with me and get it done. He was very competent and got right to work solving the problem. Unfortunately, another problem developed in my house because it had sat vacant for a couple of months. My main water shut off valve was leaking. Zack happened to have a new 3/4 inch shut off valve on the truck and replaced it! He saved me from having to call a plumber the next day which would have added a lot more to my overall cost. We never felt at any time like we were being taken advantage of or that he wasn't going out all out to get the work done competently and efficiently and economically. A nice guy!

Mary Jefferson: I had a leak in the piping coming from the Water Heater. John G. Webster's technician came all the way to Frederick on a minute's notice. This happened on a Friday morning and my water had to be turned off. Naturally, I wanted someone here ASAP. Gosh these guys are good! They're prompt and efficient. Here it is at 1:56 pm on the same Friday afternoon and it's fixed!!! Thank you.

Jonathan Fellows: Buyer beware. We were sold two units during this past winter. One broke down right away and needed to be replaced within a few weeks. The other unit crapped out three days ago. This week has had the hottest days of the year, and John G Webster's management cannot provide an ETA for a solution (repair or replacement). Their workers promise that we will receive phone calls back, but we find ourselves having to call in multiple times in order to speak to someone who is familiar with the situation. Defective units, poor communication, and no alternative other than sweating and waiting. I will update this review if the situation changes. **EDIT** The workers from John G Webster left my AC unit disassembled in my living room the last time they came, and said that this would help them move faster the next time they came. However, the next day they called to say I'd need to go through the manufacturer for a fix (despite me having a warranty with John G Webster). The manufacturer can't get parts and a technician here until the middle of next week, so now I have a useless AC with parts strewn across my living room. **Update** GE has notified me that John G Webster installed the unit incorrectly and voided the manufacturer's warranty by disassembling the unit after it crapped out. Still no word from John G Webster regarding a solution.

Tyrone Moorer: I contacted John G. Webster Co. for the installation of a new gas furnace and re-design of my poor duct work that resulted in low air flow in several of my floor vents. The firm was recommended to me by my brother and several other acquaintances who had experienced terrific services from John G. Webster Co. I dealt with VP Silas Naecker who is the epitome of the highest level of a professional in the heating and cooling industry. Silas quickly and expertly formulated a strategy to increase my air flow in the identified low air flow vents and recommended a highly efficient 96.1% efficient gas furnace at a great price. Throughout the process of contracting with John G. Webster Co. Silas maintained continuous and responsive communications with me and he readily answered all of my queries and concerns. His assigned technician, Tess, was truly exemplary while installing my new furnace and expertly and cleverly undertaking a challenging and importantly unintrusive re-design of my duct work. John G. Webster Co. is, without question, the most professional and indeed the very best heating and cooling firm in the DC Metro Region!!! I highly recommend John G. Webster Co., a truly exceptional customer-focused and technically sophisticated firm.

15. American Boiler Inc

2 reviews
American Boiler Inc
Services
5
Prices/Tariffs
5
Quality Products/Services
5
Professionalism
5
Client Attention
5

Address: 5645-R, General Washington Dr, Alexandria, VA 22312

Schedule: Closed ⋅ Opens 7AM Thu

Telephone: (703) 941-3200

Guy: Air conditioning repair service


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Chris Rossetti: Positive: Professionalism, Quality, Value

16. Vito Services Plumbing, Heating & Cooling

661 reviews
Vito Services Plumbing, Heating & Cooling
Services
4.2
Prices/Tariffs
4.2
Quality Products/Services
5
Professionalism
4.3
Client Attention
4.7

Address: 681 Southlawn Ln, Rockville, MD 20850

Schedule: Closed ⋅ Opens 7AM Thu

Telephone: (301) 315-6100

Guy: Plumber


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L Granger: My sister highly recommended Vito Services Plumbing to me and I am so glad I called them for various services I needed. Erik Peterson did a marvelous job and went the extra mile to complete the work. He was very professional, knowledgeable, courteous and dedicated to doing an excellent job. As a result, Vito Services will be my go-to plumbing company for all future plumbing needs. I highly recommend this company if you want a great job done in a very timely manner. Thank you, Erik Peterson and Vito Services, for your great service. Services: Plumbing pipe repair , Sump pump installation , Garbage disposal installation , Water heater repair , Faucet installation
Response: L Granger - We are so happy to hear that you were pleased with Erik's service and that Vito has now become your "go-to" plumber! Thank you for taking time to detail your experience and for the 5-Star Review!

Barbara Tyler: The plumbing technician, Cameron, was very professional and knowledgeable. He was on time, assessed the problem, and gave me a quote. He completed the job in a timely manner. This is the first time I have used Vito Plumbing and Heating but won't be the last time. I found them in the Washington DC Best Picks Report, and I am glad that I did. Their pricing is reasonable, and I am very pleased with the service I received.
Response: Hi Barbara - We are so glad to hear you had a good first impression with Cameron and Vito Services. Thank you for letting us know and for the 5-Star Review!

Andre Carlos: Vito is the ONLY company I trust with my plumbing. Their specialist, Erik, has fixed a few things around my house, big and small, and he is always knowledgeable, friendly, and I can always count on him to do an amazing job. Unlike some of the plumbing that was done when this house was built (something I've been slowly finding out as a new homeowner), I know he won't cut corners or do a 'quick job' for expediency; he really takes his time to diagnose the issue and solve it in the best way. He's saved me a number of headaches with my plumbing. (And probably a lot of money down the line!) Services: Plumbing pipe repair , Shower repair , Sewer repair , Toilet repair
Response: Andre - We are so glad to hear that Erik was able to save you time and money! Thank you so much for letting us know the details, and for the 5-Star Review!

Philip Giordano: I highly recommend Vito for their plumbing services. Bobby was great. He replaced a tub drain for me quickly and efficiently. He was very professional, and instead of being intent on upselling me, he figured out the most cost efficient way of doing the repair. He cleaned up the work site before he left, and clearly took pride in his work. I wouldn’t work with anyone else.
Response: Philip - We are so glad to hear that Bobby was able to complete the job quickly and efficiently. Thank you for taking the time to let us know!

L. Driscoll: The plumber, Bobby, showed up on time and did a thorough diagnostic checkup of two toilets. I thought I would need a new one but Bobby was able to perform the necessary repairs/resets. He was very professional and personable.
Response: We are so glad to hear that Bobby was able to fix your issue. Thank you for the 5-Star Review!

Rajen Koshy: Erik was most professional and kind. He was very knowledgeable about the problem with my faucet. It was a difficult repair, which he handled with patience and confidence. He returned twice to install parts that had to be ordered from the manufacturer. I shall always be happy to request Erik for any future work. A very pleasant experience! Service: Faucet installation
Response: Hi Rajen - We are so glad to hear about your pleasant experience with Erik, and are glad he was able to handle your difficult repair. Thank you for letting us know and for the 5-Star Review!

Victoria Abalo: the Vito team gave us a quote quickly, and scheduled the replacement of our Hot Water Heater within a couple of days. Jamie did a fabulous job and he was professional and took care of the house and made sure not to leave a mess when he left. 10/10 would definitely recommend them and will 100% use them again if we have any plumbing needs.
Response: Victoria - We are so glad you were happy with Jamie's service. Thank you for your review and recommendation, which means so much coming from our customers!

M. Han: Edit: Vito Services offers free estimates for HVAC installations. When a comfort advisor came to my home, he asked if I had any tools to remove the door panel. I provided the tools, which we used in order to access the specifications. When I reviewed their proposal, their estimate was unreasonably long (approximately three months lead time). When I asked for more information, two employees never followed up by phone or email. In an earlier review, I wrote that I was reluctant to use Vito Services based on my first impression. Why should a potential customer provide tools to a tradesman? Why is no one responding to my emails? When Cliff asked that I contact him for more information, I thought that he would possibly offer an apology for the advisor being unprepared and personally follow up with the information I requested. But that wasn’t the case. The majority of our conversation was about my negative review. Cliff thought it was unfair and demanded it be removed. Scrubbing is probably why Vito Services has so many five star reviews from Google accounts reviewing just one or two businesses. Cliff never addressed by concerns or offered a resolution that would change my opinion of Vito Services. If anything, our last conversation convinced me that they’re an unprofessional organization and I shouldn’t use them as contractors.
Response: So this will be my last post on this issue and we will let Google decide the rest. Again, your story keeps changing every time we speak. You say you posted a 1-star review on a FREE ESTIMATE becasuse you want "to help us" get better, yet instead of informing a manager about your slight inconvenience, you blast us on Google. Forget that it was a new young kid on one of his first jobs, why help him get better when you can make yourself feel good by posting a negative review, which as a "Local Guide" you do very frequently. You are not a business owner, yet you nit-pick every single detail about local businesses to apparently hurt their reputation. And let's talk about this 1-star review. As you say your HVAC is located behind a door panel, which is quite unusual. Did you mention this to us when you booked your appointment? Or was this a trap to see if our guy could get into your secret compartment? Either way you lent him a screwdriver to open your door panel, and that huge inconvenience is worth of a 1-star review by a "Local Guide"? It just seems very unfair. Now you will respond with all of these other "after-the-fact" details, some of which we have proved untrue as your story has changed every time we have interacted, but we are no longer interested in your revisions. This post is to show how a "Local Guide" on Google abuses his power just to hurt local companies.

Al Girimonte: Heat pump broke on one of the coldest days of the year. Vito Services got a technician (Jamie Garcia) to my house within 3 hours. Jamie was professional, polite, and knowledgeable. Was able to troubleshoot a grounded wire on the outside unit which was causing a fuse to blow on the inside unit. Repair was done in about an hour. Wore a mask and shoe coverings while in the house. Service: Heating system repair
Response: Al - We are so glad to hear Jamie was able to troubleshoot the issue and make the repair. Thank you for letting us know and for the 5-Star Review!

Kevin Mistry: Positive: Punctuality, QualityBobby arrived on time and inspected the showers and faucets. He also shared a lot of information about the house that we did know. It’s good to have the same technician come to the house over several years and report on its condition. We’ll look forward to seeing him again in a few months.Service: A/C system maintenance
Response: Kevin - We are so glad to hear Bobby was able to share some information on your house. Thank you for letting us know and for the 5-Star Review!

17. Fry Plumbing, Heating And Air Conditioning Corp.

2 reviews
Fry Plumbing, Heating And Air Conditioning Corp.
Services
5
Prices/Tariffs
5
Quality Products/Services
5
Professionalism
5
Client Attention
5

Address: 327 L St NE REAR, Washington, DC 20002

Schedule: Closed ⋅ Opens 7:30AM Thu

Telephone: (202) 769-0338

Guy: Heating contractor


Review: "Great service, very well trained technicians."

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Coco: Positive: Professionalism, ResponsivenessGreat service, very well trained technicians. I've been renovating a house and these guys are my go to for repairs I can't do myself. They know it all and are very friendly!Service: Heating system repair

18. United Air Temp

3584 reviews
United Air Temp
Services
4
Prices/Tariffs
4.2
Quality Products/Services
4.1
Professionalism
5
Client Attention
4.9

Address: 6900 Hill Park Dr, Lorton, VA 22079

Schedule: Open 24 hours

Telephone: (800) 890-4328

Guy: HVAC contractor


Review: "... service was the repair of the heating/thermostat for a water heater."

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Bonita Vincent: I purchased as service warranty with United Air Temp last year and again this year. So far their service personnel have been prompt to appointments, knowledgeable of what needs to be done, polite and able to answer all of my questions and concerns. The United Air Temp phone staff for maintenance appointments and services calls are easy to work with also. I am very happy with my dealing with them. They fixed my furnace within days of diagnostic of the issue, it was just a matter of waiting for the part come in. Maintenance service calls alway end with suggestions to keep my system in good order. Services: A/C system maintenance , HVAC system maintenance , Heating system repair , Heating system maintenance , HVAC duct & vent cleaning

Bryana Streets: It literally took 5 minutes to schedule an appointment and they had availability the next day! The gentleman Josh was very nice and friendly. He arrived early, which was great and was able to fix our furnace the same day! He talked to us about getting a new furnace but wasn’t pushy or extra. He simply provided us with the information needed if interested. Great experience. Would definitely recommend! Service: Heating system repair

marianne fasolo: Kevin and Fig were terrific! They came (wearing masks) which I really appreciated! They arrived on time and got straight to work and didn't stop until their work was done. I was very impressed. I also took notice of how well they worked together and could see that they both take great pride in doing a good job. Within 2 hours my AC was blowing ice cold air and running smoothe and quiet. Professional, diligent, personable, knowledgeable. Thank you both so much. I highly recommend. Great experience 👍 Service: A/C system repair

Toshia Ellis: American Home Shield actually dispatch a recent issue to United Air Temps. They were fantastic. They answered the phone! Was able to schedule my visit when I wanted. Received a 1 hour window which is better than the 3-4 hour window normally given. The service person called each time they were in route. Happy with the service provided for my rental property. Service: Heating system repair

Jennifer Hardwick: The technician Ray was amazing, polite and professional. Not only did he arrived on time, he explained what he was doing and if I would give him Access to do that. This company is the only one I have doing all my I home maintenance. And most importantly they are budget friendly. Thanks Ray for a job well done! Services: A/C system maintenance , HVAC system maintenance , Heating system maintenance

Kaye Wells: Positive: Professionalism, Punctuality, Quality, ResponsivenessUnited Air Temp installed a new water heater for us. Installing a much larger tank in a tight space and having to update the pipes to today's code was tedious, I'm sure. But they were pleasant, professional, worked quickly and were very time efficient. We have been very happy with our installation. We would DEFINITELY use them again.

Caren Penso: The nice man they sent, Yohanbes, was very professional and on time. He did my semi annual heat pump check and cleaned my dryer vent. I have this done every 18 months but no one was ever as thorough as he was. He took a lot of lint out and could not believe I had it done only 18 months ago. He told me that probably the guy before me did not do a good job. Very honest of him. I’ve been using this company for almost 20 years. Some of the repair people they send do not have much experience. Others are top notch. Many of them are always trying to sell me something else. He did not. I much appreciated that and hope he has a long and successful career with the company. Service: A/C system maintenance

Anita Adkins: I purchased a replacement for a broken high-end faucet ($599) on 3/31/22. The technician told me someone would call and it should only take a few days, so my faucet was left dismantled. No one called. I called to check on it a week later. I was told it takes 5-7 business days. We waited a few more days, then my husband called again. This time, he was told it could take up to 30 days. He asked to be transferred to our local office to speak with someone. The call was transferred, my husband was greeted by his name, then the call disconnected. No one called back. The very next day, just shy of a month, we got a call the faucet was in. But it was not the right faucet; it didn’t fit. Again, the technician said someone would call me, but no one called. After seven more business days I called again. I requested verification another faucet was ordered or to have my money returned. I was assured the Manager, Geo, would check on it and call me back. No one called. It is now almost the end of May and almost two months later; my sink is still inoperable. We had been customers of United Air Temp for over ten years. Our account has always been in good standing and we haven’t needed much outside of regular maintenance. The dismissiveness and lack of customer service we have received is shameful. I am requesting my money back.

Ashwin Urs: United Air Temp has been servicing my HVAC systems for the past 3 years and am very happy with their service. The scheduling is very prompt in setting up appointments and the service technicians are on time every time and give a courtesy call 0.5 hr before arrival time. They also do a thorough job and am extremely satisfied with their service, Services: A/C system maintenance , Repair HVAC , HVAC system maintenance , A/C system repair , Heating system maintenance

Jeff Porter: United Air Temp are one of the best trades based organizations I've dealt with. HVAC technicians, and plumbers that have done work for us are knowledgeable, professional, and they communicate well. Similarly the office staff provide reliable information and support. We have been extremely satisfied with every engagement, and the pricing has been very reasonable. I highly recommend United Air Temp for any of there services. Services: Heating system installation , Heating system repair , A/C system repair , Drain cleaning

19. L.R. Bennett, Inc.

9 reviews
L.R. Bennett, Inc.
Services
5
Prices/Tariffs
4.7
Quality Products/Services
4.4
Professionalism
5
Client Attention
4.7

Schedule: Open 24 hours

Telephone: (703) 765-3543

Guy: HVAC contractor


Review: "Good plumbing and HVAC repairs."

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Bill Stillwagon: Called several companies to get Our A coil cleaned and furnace check for winter, everyone was too busy to clean the coils ! A friend recommended L.R. Bennett, I e-mailed and got a quick telephone callback from Randy, the owner. I explained about Our Grandchild's breathing problems and the need for cleaning the coil. He agreed and scheduled Us for quick service. The Techs came, completed the cleaning and inspection, gave Us some helpful suggestions, were very professional. Thank You to a great company, who still cares about their Customers, We're customers from now on ! .......I highly recommend Them ! Services: A/C system maintenance , HVAC system maintenance , Repair HVAC
Response: Thank you Bill it was our pleasure and we appreciate our customers and try our best to listen to their concerns and needs. Please know that we are here for you. Randy Bennett

A Jones: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueEfficient and professional service to fix a kitchen faucet issue. Problem solved quickly!Service: A/C system maintenance
Response: Thank you for your compliment. We were happy to help. We appreciate your kind words and look forward to doing business in the future.

John Doe: Not good is too good of a review. Randy Bennett was rude, disrespectful and arrogant. He started my renovation and in the middle of the remodel he left the job for 2 months so he can work on a bathroom renovation. Granted it may have paid him more money but you do not leave a customer hanging for 2 months, stalling the completion of their renovation. He is only in it for the money and yes, he does overcharge for his work compared to other plumbing and HVAC companies. When he decided to comeback to complete that section of his job he did it incorrectly and had to come back 2 other times to fix leaks. He also lied stating (in the middle of the project) he was not made aware of all that was part of the job...I was there when everything was explained to him. He then stated to the head contractor he would finish the job of hooking all sinks, stove, water line to refrigerator and outside water line (that was disconnected during construction), long story short he refused to do so and left me and the renovation project incomplete again. His reasoning, he stated he was not informed that was part of the project he was hired for. What makes it worse is that the head contract had already paid him for the work to be completed. Randy is dishonest and not trustworthy, obviously only in it for the money and if the amount is not sufficient for what he originally signed on for he leaves the job and the customer in a bind.
Response: John Doe, To start, anyone that knows me knows I am not disrespectful and I take my job very seriously as an owner and a qualified technician for multiple trades and couldn't have accomplished 38 years of business and you can see that here on this Google site with my previous compliments by all of my valued customers. Your complaints above were never spoken about to the General Contractor whom I was a subcontractor. They have never mentioned any of these issues to me other than a couple minor things that we gladly resolved in a timely manner. The contractor started this project during the Pandemic and we fought for supply houses being open and materials being available and the risk of Covid during this project as well wearing masks and staying our distance according to the CDC guidelines. Fairfax County had their issues with how to issue permits and virtual inspections that took an extremely long time which were all approved with no delays. It was a difficult time for everyone agreed. There were extra tasks that were above the original contract/ proposal written to the General Contractor and were discussed prior to any work being done. Those items included the kitchen work which was not on my scope of work with the GC but were approved and were accomplished in a timely manner. My position is I provided more than the contract/proposal and completed the project per plan and I would gladly offer any warranty repair issues as agreed like I would for everyone we work with. Please speak to your GC if you need anything further from us. Thank you for the business.

Robert Straus: L.R. Bennett is amazing and trusted by the most wealthy and influential families in the northern VA area. Their team is made up of hard working plumbers, master plumbers and HVAC technicians who I've known my whole life and trust, which we all know isn't something to take for granted these days. Randy Bennett has integrity when many don't which makes their plumbing business the go to solution for emergency calls, sewage projects, and work for Federal, State, and Local Government.

Rick Lee: Thank you Randy and your team for all the work you have done to our home. You will be the only call we make when something needs repair at in our house. The professional quick response, attention to detail and quality of work in our time of need is greatly appreciated.Larry
Response: Thank you for taking the time to leave this feedback, Larry. It was a pleasure working with you!

max olson: L R Bennett Plumbing is great. They are extremely professional and very organized. I love doing business with them

Sherri Peck: Good plumbing and HVAC repairs.
Response: Thank you

Jon McCone: Great people and fantastic service!
Response: Thank you Jon we appreciate your business

Damien Brown: Service: HVAC system maintenanceCritical: Responsiveness

20. JIM'S Inc.

44 reviews
JIM'S Inc.
Services
5
Prices/Tariffs
4.9
Quality Products/Services
4.5
Professionalism
4.5
Client Attention
5

Schedule: Closed ⋅ Opens 8AM Thu

Telephone: (301) 926-3499

Guy: Heating contractor


Review: "5 star service for sure!"

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JIM'S Inc.: what do users think?


Clayton Russell: Don’t look any further if you’re in need for a plumber or any other service these guys offer, you found who you are looking for! From the consultation until the finished job, which was a major pipe break in our house, they were professional, clear and concise about what needed to be done, and followed through on everything that they said they would. They always arrived at the time they said they would. They were always extremely professional and polite to myself and my family. I can’t imagine working with a company and people that do the job any better than they do and it was very much appreciated during a time that we needed them the most. I would work with them again and suggest you, and anyone else I know, do the same!
Response: Thank you so much Clayton. It was a pleasure working with you as well. We're glad you chose JIM'S for this project and look forward to working with you again in the future. If there is anything else you need, please let us know.

K.B. OH: HP at Jim’s is amazing. Responsive, professional and smart. He identified my plumbing issue right away and worked on it until it was perfect. 5 star service for sure!

Shahriar Chowdhury: Jim’s Inc literally saved our entire weekend and entire basement from being flooded. At 11pm on a Friday night, wife went into the basement on pure chance and happened to come across our gas water heater leaking. Quick Google search for 24/7 plumbers and Jim’s Inc came up. They were at the house within 20 minutes and immediately drained the water tank for the night to avoid flooding. They were back at the house early in the AM and changed out the entire gas water heater (which was 11 years old) and made a few structural improvements without an added cost. Great service, fair pricing, highly recommend.
Response: Thank you so much! We were glad to be of service and look forward to working with you again in the future.

Joseph Laukaitis: We had an evening emergency and H.P., the owner of Jim's Plumbing responded within a few minutes and was at our house within 30 min. Our water heater expansion tank sprung a leak. He replaced it on the spot. The water heater was functional for a few days, but then the control valve stopped working - it got very wet during the leak. We had to call Jim's Plumbing late Friday afternoon. H.P. came back to inspect the valve Friday evening and then returned the next morning (Saturday) to replace it. It was not easy for him to hunt down a new valve and he had to travel quite a ways to get it. He was very professional, dedicated, and showed great concern for getting the job done quickly so that we would have hot water. Jim's Plumbing has helped us several times over the past 20 years with great service and this time was no exception. I highly recommend H.P. and his technicians. Service: Water heater repair

John Wallerstedt: I called on the weekend about a leaking pipe that needed to be fixed immediately. Jim was very upfront about the price and the work that needed to be done. He talked me through several options, and then came out right away and completed the work efficiently with high quality. While he was at my house he was very friendly and gave me advice on other general contracting work I was doing around the house. I have had bad experiences with other plumbers in the past but was very pleased with this service and will absolutely be calling again for any plumbing needs we have in the future. Service: Plumbing leak detection

Subha Madhavan: Positive: Professionalism, Quality, ResponsivenessHP was very professional, courteous and knowledgeable. The back office was very responsive as well. They fixed a leak in a pipe in my basement and fixed a pressure value that controlled pressure of water throughout the house. I will definitely use them again as plumbing needs arise.Services: Plumbing leak detection, Plumbing pipe repair, Shower repair
Response: We're glad that we were able to help you with this job. Thank you again for your order!

Daniel Lieberman: Update 4/6/19 I didn't expect to be using Jim's Inc again so soon, but I'm glad they were available, because I woke up this morning (Saturday) and there was no hot water in the shower. I went downstairs to the basement and the floor was covered with water. The 34 year old water heater had finally died. I called Jim's, and within a few hours "HP" came by with a new heater. He cleaned things up, installed the heater, and brought me up to code (things change over 30 years). By the end of the day everything was back to normal. HP was a pleasure to work with. He was efficient, explained everything patiently, and did great work. My weekend is intact. ** Harold came to fix a leak in my washing machine and upstairs shower. I got a next day appointment that was very convenient for me. Harold worked with me to find a cost effective solution, and did excellent work. He was polite, professional, and a pleasure to work with. I'll definitely be using them again.
Response: Thank you for your review. JIM'S Inc. is always happy to help!

Mark McBride: I've used JIM'S Inc. for some rental properties a few years back and I had a good experience. However, this time I had a basement tub drain blockage in my primary residence and had first reached out to a neighborhood Plumber who originally quoted me $350 for the job when he came by and took a look. However when he came back to do the job a few days later he said it couldn't be fixed and the only solution was to demo my entire bathroom and change the pipe. He then said there was nothing else he could do and charged me $175 for the 20 minutes he was here. I went back to look at my records and remembered I had used JIM'S on a few jobs and was happy. I emailed JIM'S to get a second opinion, I received a response very quickly and Esan came by and was able to open the drain. It cost $400 and was well worth it. Esan is very professional, knowledgeable, hardworking, has great communication skills and friendly. He explained the issue in detail and what he was going to do to fix the problem. I highly recommend Esan from JIM'S. Yes, the other company quoted me $350 to clear the drain which was slightly less, but he didn't clear it. JIM'S was still a very fair price for the work and Esan actually did the work and fixed the problem. I'll be calling JIM'S first and requesting Esan for all pluming jobs in the future. Service: Drain cleaning
Response: Thank you for all of the kind words and for choosing JIM'S Inc. We've made sure that Esan is aware of all of the compliments you paid him. We all look forward to working with you again.

Hossein Sharif: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueLast week I had Jim’s plumbing that came over my house to replace my water heater. Esan was exceptional and he was really knowledgeable. He was super polite and really helpful. I would 100% recommend Jim’s plumbing.Service: Water heater installation
Response: We're glad we could help. Don't hesitate to call us again for any plumbing problems you may have.

Anna Chan: We have a leaky garbage disposal and called Jim's plumbing in the middle of the day. They were booked up for the day and we could not get an appointment until the next morning but the owner promised that he would come by himself later in the day if possible. He showed up a few hours later, fixed the problem in less than an hour, was done by 5pm, way before supper time :-). His charges is very reasonable. We will definitely use his company again. Service: Plumbing leak detection
Response: Thank you Anna. We always strive to find a solution, even if it is a slightly unconventional one. Glad we could be of service!

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