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1. Harbor Freight Tools - Bailey"s Crossroads
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5
232 reviews
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Address: 5723 Columbia Pike, Falls Church, VA 22041
Schedule: Open ⋅ Closes 8PM
Telephone: (703) 952-5050
Business type: Tool store
Nicole Thompson: I’d never been in Harbor Freight before but I saw an advertisement and needed a few items that I saw were lower priced than Home Depot. The staff was so friendly and helpful! The gentleman at the register was very informative and made sure I got a free item that were offering.
Marvin Rivera: The store here is friendly But prices are even more expensive than brand name at Home Depot or Lowes Harbor freight use to be cheap for the lower quality items they sold. They had coupons Nothing of that Driving here is not worthy Better at Walmart,HD or Lowes Here my comparison Pancake compressor cloned $169 Original Dewalt $179 for the extra $10 you get a nail gun and the hose
Subrina W: The staff are wonderful!!! Thank you for being so helpful .
Lynne R.: Pretty decent place and the prices are reasonable. Clean and stocked fairly well. The staff was very helpful. Will shop there again.
ZG. Y.: Worst experience with this store ever. If you are uncertain of the item/tool, go to Homedepot or Lowes or walmart instead. Only because you open the package, when you return Items, they charge you 20% restock fees. very bad
ZK Zackery G.: I wish there were a negative start I can use. I will never come to the store or the chain again. The staff is not friendly. The manager is myopic and totally side the staff. The customer can do nothing but walk away.
Ming Kwan: Love this place. Has more things that I thought I needed. Great price!
Bon Lai: Tools are usually cheaper compare to Lowes and home Depot. Staff are freindly and helpful.
2. Logan Hardware - Washington
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5
563 reviews
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Address: 1734 14th St NW, Washington, DC 20009
Schedule: Open ⋅ Closes 8PM
Telephone: (202) 265-8900
Business type: Hardware store
Paul Durbin: If you want service and quick check out go to True Value on 17th. Completely different experience with knowledgeable staff ready for you at the door who will help you and then check you out right away. 100% of the true value staff knows their stuff. Here it’s mainly people who will just check you out and don’t know hardware. This place has equally good inventory and later hours, but it’s not a hardware store experience. And for what it’s worth this is an Ace Hardware, which advertises on Fox News, should you want to avoid supporting Fox.
Jim Parrett: Went there to get glass cut and paint matched. l was pleasantly surprised how helpful and courteous the whole staff were. They were able to take care of what I needed so I could finish my project. Thank you!!!
Response: We’re so glad to hear this Jim- thank you for trusting our team with your DIY needs. And thank you for shopping and supporting our employee owned store!
Aja Navat: Friendly staff and large selection of things. It is two floors.
Response: Aja, thanks for the great review! We love that your Logan Ace Hardware experience is a good one! Thanks for sharing, shopping local, and spreading the word about all that our employee-owned store has to offer. We look forward to seeing you again soon!
Jacob Goo: So this is super weird but they sell the best cream soda at the counter. I love ace for being small hardware with a little bit of everything. Thx!
Response: Dear Jacob, we're delighted to hear about your experience at Logan Hardware and so glad you love our cream soda! Thanks for shopping local and we look forward to seeing you soon!
John Trissel: Good hardware store! parking may be challenging. They have a good selection for most small projects and gardening needs
Response: Dear John, thanks for the kind words! We are glad that you find what you need at Logan Ace Hardware. We know you have choices when you shop, and we truly value your business. Thanks for shopping local at our employee-owned store! We look forward to seeing you again soon.
Robert Bolen: This store is full of caring people and fantastic tools. On two separate occasions, Jorje has gone above and beyond to help me find the perfect solution. It is wonderful to have a local place where experts provide guidance in a kind, nonjudgmental manner.
Response: This is the best review we can hope for - it means a lot when our customers reach out about our staff and store. Thank you for shopping and supporting local at our store, have a wonderful holiday season!
3. Washington Air Compressor Rental Co. - Hyattsville
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5
9 reviews
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Address: 4622 42nd Pl, Hyattsville, MD 20781
Schedule: Closed ⋅ Opens 6AM Thu
Telephone: (301) 277-1300
Business type: Construction equipment supplier
Steve Williams: Needed a Honda generator delivered. I am in Raleigh, NC and delivery was in Manassas. Wired transferred funds at 1:30 PM and the generator was delivered the next day! Incredible customer service! Well done John and Noel! These people are who you want to do business with!
Brad Le: Friendly and family like
Mario Avila: (Translated by Google) Heavy machine rental(Original)Renta de máquinas pesadas
4. Frager's Hardware - Washington
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5
739 reviews
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Address: 1115 Pennsylvania Ave. SE, Washington, DC 20003
Schedule: Open ⋅ Closes 8PM
Telephone: (202) 543-6157
Business type: Hardware store
Audrey Lester: Blind Customer: I increased shopping here during pandemic, as it’s in my community. On nearly all visits, I’m greeted at front door by a very knowledgeable staff member. I love how they know where every item is specifically located - like really! Upon entry, you’re on main isle. To your left are short isles leading to registers. Staff always escort me through store or to elevator where I’m met by another team member on lower level. Ayesha, General Manager, allows items to be opened for me when possible so I can feel item. I especially love their text message lime where consumers can ask questions before visiting store. Great Team!
Response: It's so great to hear from you Audrey, thank you for taking the time to share your experience. We're so glad our staff provide exceptional customer service that makes shopping a pleasure. Thank you for being a customer- we look forward to your next visit!
Michael uthe: The store with more. Walked in and thought was small. But as I got farther in it opened up to huge room with a downstairs and outdoor garden section. Truly awesome and amazing staff.
Response: Hi Michael! Thanks so much for the kind words and for shopping local! We love that you had such a great experience! Our team looks forward to seeing you again in the near future.
Hope Greenleaf: Great shop with a large selection of plants, gifts, household items, and hardware. Friendly helpful staff!
Response: Thanks for choosing Frager's Ace Hardware and for leaving such a great review, Hope! It's good to know that we were able to provide you with a great selection and the highest level of service. We look forward to your next visit!
Stephanie Sneary: Very friendly and knowledgeable staff. The store often carries products you can’t find at larger stores— for instance I recently had need for a shorter length of 14/2 electrical wire that I found here.
Response: We love to hear that we can outsource our competition! Thanks for shopping and supporting Frager's.
koura Gibson: Disappointed to be rudely treated for “walking into store” before opening. The door was wide opened and I entered only to be charged aggressively by the 3 attending employees, shouting for me to exit. I had to calm them down of their excitement to reprimand me for entering the store. There was no indication that the store was not opened. No hours were posted ether. Then the older guy rudely and aggressively closed the door as I exited. He then snarkly stated “I guess!” When informing him that 8:00 was in 14 minutes. It was really disappointing to have to endure such rudeness in the morning.
Kristin Roesch: William was so helpful in matching a specific furniture screw I needed for a Murphy bed. He answered all of my novice questions and was so funny and kind. He also helped with copying a house key.
Response: Thank you Kristin! William has been with us a long time, we're glad to have him on our team! We appreciate your business, hope you'll shop with us again soon.
5. Adams Morgan Ace Hardware - Washington
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4.6
299 reviews
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Address: 1704 Columbia Rd NW, Washington, DC 20009
Schedule: Open ⋅ Closes 8PM
Telephone: (202) 299-0040
Business type: Hardware store
Megan Tebbenhoff: Everyone at this Ace Hardware is incredibly kind, helpful, and knowledgeable! I went in seeking a screw that would fit a warped sleeve in a new piece of furniture, and Chris went above and beyond to help me fix my problem. He asked me to bring in my furniture, offered me a dolly to wheel it in from my car, and used some tools free of charge at the store to help get the screw properly threaded so I could finish building my furniture. It was so kind of him to offer his assistance, I likely would have had to exchange the furniture if I didn’t have his help. I have come to this location a few times and I have always been incredibly impressed by the service. Huge thank you to Chris!
Response: These are the kinds of stories we love to hear from our customers- so glad our team was able to help you and go the extra mile! We love helping our customers problem solve - thanks for trusting our expertise! Have a wonderful week.
Sarah Parker: Everyone here is incredibly nice and helpful! Someone very nicely greeted me as I walked in, and then Chris was super friendly and efficient in making some keys for me, and Lawrence was really friendly too! This is a super competent, customer service centered team, and they made my day with how nice they were!!
Response: So glad you took the time to leave a review Sarah, thank you for sharing your great shopping experience! We'll pass your comments along to our manager (Lawrence!) so they can give kudos to the staff. Thank you for choosing to shop and support our employee-owned store!
Jessica C: I take my dog here twice a week while I browse their new plant selections. The staff are all so nice and helpful. I love that they shower my dog with attention. My dog loves it too. She always tries to drag me in for treats. They have a great plant selection. They change things up but you can usually find a good array of basics and less common plants. They often have small hoyas, peperomias, aglaonemas, and other stuff I’m looking for. I always look forward to checking out the new stock on Wednesday and Friday. Thanks, Ace
Response: Jessica, we're delighted to hear about your 5-star experience at Adams Morgan Ace Hardware! Our goal is always be to provide the best customer experience possible at our employee-owned stores, and we love dogs and plants, that's for sure! Thanks again and we look forward to seeing you again soon.
Daniel Commins: Always friendly and helpful. You are approached as soon as you enter by someone ready to help. Even if you don’t know exactly what you need, they are extremely knowledgeable and helpful.
Response: Thanks for shopping with us Daniel!
Suriya Jayanti: I like this store and its people so much that sometimes I just come to hang out. And I definitely go out of my way to buy things here instead of Home Depot or Amazon. Viva la Hardware!
Response: Browsing and hanging out are encouraged! Hardware stores are so much fun, we are glad to hear you enjoy being at our store. We are proud to be your local helpful place; thank you for your patronage!
Emily Norton: Thank you so much to Lily who helped repair our desk. She was SO attentive and creative, and really gave us some extra time and aid. We could not be more grateful, and we are so happy to have our beautiful desk repaired!
Response: It's so great to hear from you Emily, Lily is the BEST - so glad she could help! Thanks for shopping and supporting our locally owned store.
Jessica Goodman: Lilly was fantastic in helping me with all my needs. I was redoing my bathroom and ran into some plumbing issues. Lilly was patient and really sat down to help me solve my problems. Would highly recommend this store!
Response: Lily is a wealth of knowledge - we're so glad to have her on our team. Thank you for shopping with us for DIY supplies and expertise!
Kyle A: All the staff are very knowledgeable and helpful and kind. Every time I’ve been they’ve greeted us with a smile and were always personable.
Response: Thanks for the compliment Kyle! We're really proud of the great staff we have at our store. So glad to hear they give you consistent and excellent service. Looking forward to helping you again soon with your DIY projects!
6. Washington Air Compressor Rental - North Bethesda
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5
1 reviews
7. Glover Park Ace Hardware - Washington
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4.6
165 reviews
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Address: 2233 Wisconsin Ave NW, Washington, DC 20007
Schedule: Open ⋅ Closes 8PM
Telephone: (202) 333-6378
Business type: Tool store
Sam C: This is a great hardware store. Staff is helpful, selection quite decent, and right in my neighborhood. Could I save a little bit of cash by driving out to the deep burbs for the Home Despot or similar? Sure, but would I? Absolutely not. Icing on this cake: they always accept my Ace coupons, even if past their expiration date. Now that is ace in my book.
Response: We are so glad to have loyal customers like you who understand the value of shopping and supporting local businesses in our community. Looking forward to seeing you in store again soon! Thanks for shopping with us.
MAC Cover: I am rating Glover Park Ace location a 4 because the gentleman who assisted me was very nice in spite of this mean nasty new world we live in. The only issue I have was I placed my order for curbside but the store was unable to locate the order which caused me to go inside the store which I loathe. Love my Ace Hardware!
Response: Dear MAC, thanks so much for taking the time to share your positive experience! We're thrilled that we can be of service at Glover Park Ace Hardware. We look forward to seeing you again soon! Thanks for shopping local and supporting our employee-owned store.
Campbell F: I love this place! The staff is usually super knowledgeable and helpful and you start to feel so collaborative that you want to come back and show them the results!
Response: Thank you Campbell! We are glad to have customers like you who shop and support our store and staff. We look forward to helping you with your next project!
Matthew Berning: Good use of a small space, reliable place to pick up supplies for small home projects and interesting plants -though sometimes a bit disorganized
Response: Thanks for taking the time to leave a review! Glad we're your reliable neighborhood place for your home improvement and maintenance needs.
Rozan Cater: Although I requested curbside pickup, I had to go in the store. I was the only customer, tired of waiting I got the item from the shelf, showed the cashier and left. I seem to have interrupted break time. Not worth it!
Response: We're sorry to hear you had a negative experience Rozan - this is not a common occurrence at our stores and unfortunately we were a little short staffed over the holidays due to health concerns. Since we're in basement level, it can be challenging to step off the floor during certain times of the day when staffing is limited. We do have free validated parking in the lot behind our store if you find you need to pop in for a minute. Your comment was passed along to our manager who will review with his team. We value you as a customer, thanks for shopping and supporting our employee owned business.
John Thompson: The store staff was very helpful in locating some small clips that I needed to create a display
Response: Glad to hear our staff could help! Thanks for shopping local at our store.
Jennifer B: I was surprised to see what a huge store was hiding here! Super helpful employees, too.
Response: So glad you found us Jennifer! We have a Greta team. Thanks for shopping with us- we’re always for you anytime you need help!
Hugo Toledo: Not gonna lie: one of the best places to go when I was in DC helping loved ones move in to a new place. Look: big box stores have their place but the number of folks available to answer questions and the depth of attention and knowledgeable service we consistently received on our 3…4 trips there make it a favorite. Check them out!
Response: We are so glad to hear from you Hugo, we appreciate your business and kind comments. We look forward to helping you with your home improvement needs again soon!
8. Woodley Park Ace Hardware - Washington
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4.5
180 reviews
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Address: 2616 Connecticut Ave NW, Washington, DC 20008
Schedule: Open ⋅ Closes 8PM
Telephone: (202) 503-1485
Business type: Hardware store
Chaturbhuj bhojwani: One of the best store in Woodley park area Ace Hardware shop manager May she try to help as much she can all the customer She is very knowledgeable, and her teammate Jessica she is wonderful person also always Looking after all the customers, I visit Ace Hardware shop at least once in a week because it is very close to my work place.
Response: May and Jessica are amazing! It means a lot when customers take the time to leave us their feedback, we are really grateful to have you as a customer. Look forward to seeing you again soon!
K R: Wonderful local hardware store that carries anything you need for the home. Cleaning supplies, paint, tools, key cutting, balloons, flowers, plants and everything in between. The staff is always nice and during COVID they were my go to spot for supplies. Some amazing clearance deals as well.
Response: Thank you K! We are glad to have customers like you who shop and support our store and staff.
Meghan Griffin: The folks at this Ace hardware are fantastic! I have brought many home improvement ideas to them since I moved to the neighborhood, and it’s always with earnestness and a pleasant demeanor that the staff help me work out solutions. On a recent visit, May and Louie helped me to unstick a really stuck bolt on the hinge from my refrigerator door. I was trying to flip the door so that it opened the right way for my kitchen layout, and they were both so invested in my success. (May, Louie, if you read this, it worked!!) Truly above and beyond. I will always come back to this store for hardware needs.
Response: Hi Meghan Thank you for the glowing review! We are so glad to have you as a customer. We will make sure Louie and May know that the project was a success. These are the kinds of stories are why we are in business. Hope to see you again soon!
L A G D M R: Super friendly and professional team. We can find everything we need to do some repair at home. Great shop.
Response: Dear LAGDMR, we're delighted to hear about your experience at Woodley Park Ace Hardware! We'll be sure to share your experience with the rest of our team members as inspiration! Thanks again and we look forward to seeing you again soon.
Kevin Russell: Is a pretty small Ace, but they make up for it by their friendliness. If you need perry basic stuff, you will likely find it here. Maybe check there website first before to make sure they carry what you need.
Response: Thank you for taking the time to share your experience at our store, Kevin! If you can’t find what you need on our shelves, you can ask one of our associates to check our warehouse, which has thousands of products we don’t have room to stock in store. Hope to see you again soon!
Shawn Domagal-Goldman: This place is wonderful! Super friendly staff and managers that helped our girl scout troop set up a cookie sales booth!!!! Love them!
Response: Shawn, we are grateful and appreciate the time you took to leave your review! We're thrilled that managers and staff at Woodley Park Ace Hardware could help with your Girl Scout fundraiser! We really value our local community and are here for you anytime!
Jeff Schwartz: Small store, but very friendly and helpful staff.
Response: Jeff, we appreciate the time you took to give Woodley Park Ace such a great rating! We're always happy to help, so don't hesitate to contact us if you ever need anything. Hope you visit us again soon!
Don Malnati: This is a great local hardware store, that has just about everything a homeowner could need. Plants, screws, tools. They have helpful staff as well, one of them actually called me when my wife accidentally locked her keys in the car so I could come help.
9. Washington Air Compressor Rental Co - Loudoun County
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4
6 reviews
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Address: 44180 Wade Dr #100, Chantilly, VA 20152
Schedule: Closed ⋅ Opens 6AM Thu
Telephone: (703) 742-6200
Business type: Equipment rental agency
Customer Service Sterling Hot Rods: Ms.Dawn and Derrick were awesome. The whole operation flows well and the compressor we rented (600CFM) was in better shape and of better quality than any place in the area. Not only that -- CONSIDERABLY cheaper. Washington Air has our business for the long haul.
Nicolas Ramos: (Translated by Google) Not all staff are friendly(Original)No todo el personal es amable
10. The Home Depot - Washington
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3.9
1958 reviews
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Address: 901 Rhode Island Ave NE, Washington, DC 20018
Schedule: Open ⋅ Closes 10PM
Telephone: (202) 526-8760
Business type: Tool store
Sassy Sauce: I missed all of the after Christmas saw items. This location had a few products left over from Christmas but nothing I really wanted. Overall the store was neat and organized. I didn’t need any additional items for this trip, just preparing for next years holiday decorations.
Chaturbhuj bhojwani: Great shops for home goods, this is very big shop i have been going that HomeDepot for many years i was there very first day when they opened, biggest problem is coustmer service is very bad here i stud for help for more than 20 minutes before someone showed up.
Kev- keepingitreal: This Home Depot is very convenient if you’re in the Rhode Island/Brentwood NE DC Area. They offer a verity of products that can help you with your Lawn, Garden, Appliances, Painting, Outdoor Patio, Home Improvement, Cleaning Products, Tools/Equipment Rentals and many many more. I really Appreciate the help from a young male staff who was working in the Garden/Mulch area, he was very Helpful and Knowledgeable with assisting me with the products along with a young female cashier on the inside of the store. Now you can never get the help you need when you’re in the store aisles. Every time you asked a staff member who’s in the same aisle as you. Can you help me with something? Their reply seems to be, I don’t work over here and they don’t know who can help you..!!! Home Depot needs better training for their staff who’s working in the store aisles..
Bailey Cage: Unfortunately this was the first time I’ve been to a Home Depot where the staff was completely unknowledgeable. I had spent hours online trying to research the best products / methods for tiling my second-story concrete subfloor with no definitive answers, so I decided to head to the store and find someone to help me. Normally Home Depot workers are incredibly knowledgeable and helpful, but whoever they sent back to flooring to help me seemed to know nothing. He was able to show me where items were on the aisle, but he couldn’t answer a single question about how to tile my floor or what the differences and pros/cons in products were. It was incredibly frustrating and unhelpful, and I ended up leaving with a couple hundred dollars of products I later had to return. What truly upset me is that I did some more research once I got home just to find out the answer I was looking for is common knowledge in construction, but as someone doing a DIY project, I just didn’t know what terms I had to search for. For a Home Depot employee - the flooring specialist - to not know this is astounding.
jamesbowdenjr: This is the worst Home Depot is in the entire country. I am trying to get a door, but the store is unresponsive, the management is inept and provides no additional assistance, the associates are extremely slow, unknowledgeable of the products. The worst customer service experience I have ever had. I do not recommend this store. Please go to another Home Depot location.
Anna Lloyd: Desmond in the home and garden went out of his way to help us find something that 4 different employees had just shrugged their shoulders and said that even though it was available online they were probably out. Desmond knew exactly where it was and showed us himself, even though it was on the complete other side of the store. He really took customer service to the next level.
DAVID GILL: paint dept vert slow. When paint was done I was not told it was done. I came up to the counter and stood there waiting while emotes helped others. After 10 minutes he pointed at can. I said is that mine he looked at me like Duh.
Chanpen Tee: I came here for the kitchen cabinets project. The lady is so helpful and friendly. She takes her time explaining all the questions we have.
11. Twins Ace Hardware - Arlington - Arlington
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4.8
208 reviews
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Address: 2001 Clarendon Blvd, Arlington, VA 22201
Schedule: Open ⋅ Closes 8PM
Telephone: (571) 444-7703
Business type: Hardware store
Raquel Briggs: Amazing staff !! I placed a Father’s Day order online because there was a great deal. When I arrived for pick up I was helped right away and helped out to my car. This location is about 30 min away from me but worth the drive and I will be using this location for my needs from now on. Keep up the great customer service !!
Response: Thanks for the very the thoughtful words Raquel! We are glad you enjoy the store, and how well we take care of our customers, Thanks again, Jeff Smith Owner Twins Ace
Sam: Amazing staff. Very helpful. I told them my problem, and they showed my exactly what to buy to solve it!! The staff offer assistance actively but are not too overbearing. Very pleasant experience always.
Allison Paul: I love this store! It truly is the helpful place! Everytime I walk in, the people are happy to help, answer questions, and help me find exactly what I need!
Response: So thoughtful Allison! Thanks for the kind words! -Jeff Smith Owner Twins Ace
Suraj Mali: Jeff and his team run this place with great customer care. Every staff member I have encountered has been knowledgeable, friendly, and helpful. The shop is well stocked for its size and is also quick to order and get you items that are not in current store inventory.
Response: So thoughtful Suraj! We certainly do our best to make sure everyone is taken care of, and get what they need. See you again soon!
12. Harbor Freight Tools - Laurel
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4.2
901 reviews
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Address: 338 Domer Ave, Laurel, MD 20707
Schedule: Open ⋅ Closes 8PM
Telephone: (301) 362-9536
Business type: Tool store
Paulette Brown: Great customer service. Prices are excellent. I saved $4 on each item At different store price was $6.43 each. At Harbour Freight they were $2.29 each. What a price difference for just one item. I needed 5. It was worth the price to go there first. Store was clean and staff were very friendly and helpful. I will be returning.
Critical Chris: One of the bigger HFTs I’ve ever seen. Good customer service. I like it when they open up all the registers with good staffing.
J Hart: Ive been to this store on more than a few occasions, it does get seriously crowded. There has also been times when I have needed serious assistance, in those times "Nicey" has been amazing! She is knowledgeable, customer service based, professional, and has an excellent attitude. I certainly hope this review makes it to the leadership.
Marc Anthony: Great deals on tools and other stuff for homeowners. If you are a professional and use these tools every day you may want to buy name brands elsewhere.
Mary: Great selection of equipment. Good prices. Got what I needed and was able to get in and out quickly. Would return.
13. NAPA Auto Parts - NAPA Auto Parts Springfield - Springfield
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4.4
99 reviews
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Address: 6627 Iron Pl, Springfield, VA 22151
Schedule: Closes soon ⋅ 7PM ⋅ Opens 7AM Thu
Telephone: (703) 642-9380
Business type: Auto parts store
Melanie Sierra: Best customer service ever! Another Napa store called in this store for a part that they had in stock for my van. They held it for me and I was able to join their reward program as well as get my military discount! Thank you Shawn for helping me out!!! You rock!
Justin Small: Terrible customer service. Left me on hold for 15 minutes. Drove to the store still on hold walked in and they were doing nothing. They don’t have correct labels where their engine oil was so I bought some thinking it was going to be $15 as advertised and instead it was $27. Poorly run shop.
Aziz Siddiqi: Very bad services, they sell the equipment not telling the customer about it’s quality but while returning the same equipment after a week or 2, then they are asking you to bring our equipment with its box. Very ridiculous. Who is keeping the box of an equipment for a week or two after purchasing. When u purchased stuff with its box then u trash the box not keeping it for decoration of ur home. Shame on NAPA management for such services.
Isabel Rodriguez: Nice parts, a lot of them made in USA, Japan, etc, but terrible experience buying here, fake inventory, if you order online, they never have the parts, lately had bad experience with NAPA, so i will stop buying from this company to avoid drama.
Steve Murphy: Visited for the first time and it was like I stepped back in time. The man at the desk had the part that I was looking for. He offered to make certain that he had the part before I drove there. He was the only store in northern Virginia that had the part for my 53 year old car.
Justin N: This place is great if not a PITA to find.
Jonathan Logan: Good replacement parts at reasonable prices. The counter staff provided excellent service.
Ateeb Rahman: Ordered parts online to save money but when i went to pick up the part they charged a hidden freight fee without mentioning it, i do not mind paying the fee but I need to be informed where my money is going. Mechanic fixed the car without needing the part. I went to return the part the guy started to give me an attitude about the return which he also did not return the freight fee. This place has horrible customer service. I do not recommend this place to anyone. Your best bet is anywhere than here.
14. Lowe's Home Improvement - Washington
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4
1967 reviews
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Address: 2438 Market St NE, Washington, DC 20018
Schedule: Open ⋅ Closes 10PM
Telephone: (202) 378-2500
Business type: Hardware store
Sassy Sauce: Great discounts on Christmas items as part of the holiday sale. I picked up Christmas stockings for under $5.00. There were fire pits on clearance as well. I like this location and they generally have the items I’m in need of for repairs or decorations, etc. The staff is very helpful as well.
Kev- keepingitreal: This location offers a variety of affordable items for your home improvement needs. I really appreciate the staff in the aisle for assisting me with finding items on my check list. At check out the cashier was welcoming and friendly. This store was very clean and offers plenty of parking.
Jessica Fullington: Today I went to the garden center for some outside plants. Yolanda was so very helpful! She was able to answer my questions, she even went and got me a cart so that it was easier for me to get the items I purchased to my car. It is so refreshing to have people who are pleasant and helpful at their jobs I will definitely come back to this location to get all the plants I need this spring! Marla was very helpful as well along with the young man who answered some of my questions about my plans. All around a wonderful experience!
goklt: Lots of materials here. Check out was fast. However good luck asking for assistance. Lots of associates are walking around but not helping customers. I tracked an employee down for assistance in moving materials from a high shelf to store level in the door section. He called two times for assistance to my aisle but no one came and he advised going to customer service. They called and still no help. Had to track somone down in a different department altogether. Crazy.
Chase Johnson: The employees here are courteous. But the wood cutting service they claim to offer is not available when needed. The store should just be candid that wood cutting won’t be available (or at the very least won’t be available at any specific time). I am a local DIYer (not a contractor). Before I bought wood I asked about cutting and was told it was no problem—buy it and then request a cut. I did. I was then told the lumber associate wasn’t available for an hour. I couldn’t get the wood (a single sheet of plywood I needed to cut in half) into my car, so I waited. After an hour, there was still no lumber associate, so the wood was never cut.
Annie Signorelli: I ordered a dishwasher with professional installation and the process from start to finish was completely nontransparent and unprofessional. The installation had to be rescheduled because the dishwasher wasn’t pulled down for pick up in time, and then when it was installed it was the incorrect dishwasher — not even the right brand. After several hours on the phone with the Lowes installation line, including being told multiple times that they couldn’t advance the process because they couldn’t get in touch with anyone at their own Lowes store, I called the store directly and was able to sort it out and get the installation rescheduled. A Lowes associate later told me that they don’t have the “luxury” of waiting on hold with the store which is what I had to do in order to ensure my order was completed. Finally the correct dishwasher was installed on the third attempt and I was told I could contact the installation line again to discuss compensation for the inconvenience. Again it took multiple attempts to even get an update on where my case stood, despite being told every time that I should expect a call back “by end of business” every day I called. When I finally got offered compensation it was for less than half of the amount I requested (I requested the installation service be refunded seeing as it took 3 attempts and I was the one having to set everything up because Lowes did not follow through). While I am satisfied with the product I am in disbelief at how difficult and unprofessional the process was with Lowes. I do not recommend purchasing appliances from installation from this store or using the Lowes installation services.
15. NAPA Auto Parts - Genuine Parts Company - Forestville
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4.1
128 reviews
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Address: 3800 Forestville Rd, District Heights, MD 20747
Schedule: Closes soon ⋅ 7PM ⋅ Opens 7AM Thu
Telephone: (301) 736-1010
Business type: Auto parts store
Monzell Fairfax: I truly enjoy going to that NAPA store. They are always willing to help and very kind. Also the NAPA in Clinton Md. They are great also!! NAPA KNOW HOW!!! AWESOME!!!
Response: We're glad we could help! Thanks for the review, Monzell. - NAPA
maryvn christmas: Gets the items you want..Great parts and great deals and prices..
Response: Thanks for taking time to write us a review. - NAPA
Uncle Big Man aka GURU DOO-DU: Great service and staff and part selection
Response: Thanks for the shout-out! We love hearing this and we're glad we could help! -NAPA
Angela Jacksons: They ordered my brake pads the day b4. They gave me a time to come in and pick up.. the brakes were there and everything went smooth.
Response: Thank you for the review, Angela, it is much appreciated! - NAPA
Jacob Wernicke: Very dirty and out of stock of a lot of parts.
Response: We appreciate your honest opinion and we will share this with our team. Thanks for the review. - NAPA
Tom Kidd: Great example of what an auto parts store should be. If you know your stuff, they are quick and efficient if you need some help, they are knowledgeable, helpful, never condescending. Worth a few extra dollars.
Response: Thanks for the shout-out, Tom! We love hearing this and we're glad we could help! -NAPA
16. NAPA Auto Parts - NAPA Auto Parts Falls Church - Falls Church
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4.3
56 reviews
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Address: 431 S Maple Ave, Falls Church, VA 22046
Schedule: Closes soon ⋅ 7PM ⋅ Opens 8AM Thu
Telephone: (703) 534-1200
Business type: Auto parts store
Ernesto Roubert: Great prices online and pick up at this store. Great customer service. Bill was very thorough and attentive to my orders. Appreciate that greatly.
Matthew Layton: Avoid at all costs! Despite clearly stating on their website that they install batteries purchased at their store (see screenshot), they absolutely do NOT provide this service. When I called ahead to check, the gentleman who answered the phone acted as though I was crazy. I have no idea how they stay in business if this is how they treat customers.
Dana Hummel: Very friendly staff and helpful in getting the right parts. Recommended.
David Evans: Go somewhere else. The guys in the shop are rude and condescending. I wanted to make a simple return of an item I had just purchased. I had my receipt, but they refused the return. He made me wait and was not communicative. This is an awful shop. Just go to Home Depot and buy what you need.
Marsden Bigby: I will never spend a dime at this location again. They sold substandard parts and their employee, an individual named "Jim" responded with attitude and contempt, then hung up on me when I called to ask about the warranty. You are better off at an Auto zone. Stay far away. Poor parts, worse service.
Christopher Herndon: I am a very satisfied repeat customer. I appreciate their professionalism and recommendation for a repair shop that perfectly met my needs. I will return for all of my auto needs.
Christopher Gadon: One of the last great parts stores, no frills no thrills just whatever you need without hassle at a great price.
Jamala W.: Saved my life!!!! My tire popped and they happened to be a block away from me. The staff were able to recommend a repair shop just 2 blocks away. Great customer service!!!!
17. Harbor Freight Tools - Sterling
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4.4
444 reviews
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Address: 22330 S Sterling Blvd #101, Sterling, VA 20164
Schedule: Open ⋅ Closes 8PM
Telephone: (703) 430-4675
Business type: Tool store
Bryan Saylor: A great place to pick up low cost tools. Some items may not be the best quality, but these are easy to avoided by reading reviews on their web site. Everything I’ve purchased seems to operate as described. This location does tend to run out of stock on certain items, but that aside it’s my go-to place for tools.
Justinian Yi: Super friendly staff but due to the severe shipping issues going on since last year, the price advantage of this store’s products is no longer there. Now the same tools here cost more or less the same as Home Depot, Lowes, and Tractor Supply. But at least this store will have product in stock, unlike all the other corporations that are dishonest about their inventory.
Kaitlyn Malone: Had what I needed that I couldn’t find elsewhere. Staff can be hard to find or get help from, but overall products are good.
Andrew Percy: Called in after I had an issue with one of my purchases and the person who answered was unnecessarily rude. Not even upset with the outcome just with how I was talked to.
Tom Snow: I absolutely love this place. I went in for one item and left with a basket of items. A great place to find things you need and things you dont but might need.
18. The Home Depot - Oxon Hill-Glassmanor
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3.8
2039 reviews
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Address: 6003 Oxon Hill Rd, Oxon Hill, MD 20745
Schedule: Open ⋅ Closes 10PM
Telephone: (301) 839-9600
Business type: Tool store
john ho: The inventory is great. The store is a bit not clean. The store is not really well organized. The most important is the staff is not very friendly at. You are on your own when you visit this store.
Rony Acevedo: Worst customer service ever!!!!!! Being honest!!! Someone call Miriam! With a piercing on her nose. He had me waiting for 15 minutes. She only came because someone else call her. I told her I was there before the other person (she saw me all the time) and she said. I don’t care!!!! Tried to speak with someone else but no one help
Mena Ebiasah: When it was time to show my ID to pick up my online order, I realized ink had leaked all in my purse and license and obstructed the photo view. The rep June patiently took her time to wipe down my ink blotched ID until it was visible and gave me some extra Clorox wipes to wipe down my purse. Extra mile. Everyone else in the store were helpful and helped me find everything I needed. Will return
mydogRoscoe88: Much improved: parking is still crazy but once inside, store was in better shape. Cashier was helpful, polite, and efficient. I did find what I wanted to purchase and was done very quickly.
Elian Hauling: TIFFANY AT THE OXON HILL, MARYLAND LOCATION SHOULD NOT SERVICE CUSTOMERS IF SHE DOES NOT LIKE TO SERVICE CUSTOMERS. I came into the HomeDepot wanting to purchase a tool but noticed that no one was around to help with removing the tool and also the orange apron associates were busy with customers. I decided to go to “CUSTOMER SERVICE” to see if anyone can help me with taking the tool out of the cage. Once I walked over to customer service I politely asked an associate if there was anyone that can help with taking a tool out? She then asked me in what aisle was the tool in? While I was going to look and see what isle, there was another associate named TIFFANY who was next to the associate who I spoke with TIFFANY SAID THAT I PASSED 5 ORANGE APRONS BEFORE COMING TO CUSTOMER SERVICE WHY COULDN’T I ASK ONE OF THE OTHER PEOPLE WITH APRONS. I mentioned that I came to customer service because that is the purpose of customer service, to service the customer. I left and serviced myself in trying to find someone who can actually help me. TIFFANY SHOULD NOT BE IN CUSTOMER SERVICE IF SHE IS NOT WILLING TO SERVICE CUSTOMERS HORRIBLE EXPERIENCE.
Tony Johnson: The check out lines are a tad perplexing. No designated demarcation only an arbitrary queue forming on the right so potential confusion is created but relatively easily resolved. Aka. They use a lot of self checkout.
19. NAPA Auto Parts - Genuine Parts Company - Clinton
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4
102 reviews
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Address: 7921 Old Branch Ave, Clinton, MD 20735
Schedule: Closes soon ⋅ 7PM ⋅ Opens 7AM Thu
Telephone: (301) 599-6969
Business type: Auto parts store
SkitzoJedi: Had part in stock that no one else had. Gentleman on the phone was great and put the item on hold for me. The woman who rang me up in the store was great as well. Thanks for saving me a giant headache and helping get my car up and running again!
Eric Young: Place order online for pick up great service and parts. Breaks and break lines.
Thomas Warrick: Curteous, professional, and most of all experiened. A large inventory of parts in stock
Alexis Franco: Is good nice attending for woman she help all time
Bobby Porter: Very helpful in locating the parts that I needed
D Watkins: Hate to do it but trust, I don’t like leaving a bad review but this place is so slow! Everyone is older and they just can’t get things done quickly. Be prepared to spend 20-30 minutes no matter what!
Harry Blakey: Picked up parts ordered earlier in the day
